RECENT REVIEWS
Rudi L.
11/11/2026
1.0 out of 5.0
I literally sat there for about 5-10 min waiting to get my oil changed. I know the workers there seen me waiting patiently, I waited there between the two doors because there is nothing posted stating where the line forms or how it works, and as I sat there waiting for my turn since both doors were occupied there was another car that pulls in and gets serviced before I do even though I waited. The eastern location does things properly by getting the cars through depending on who arrives first. I recommend that the Grandville location follows what the eastern location does about the flow of the line so that way customers don’t have to wait as long as I did or even longer.
Valvoline Instant Oil Change
Hi Rudi, thank you for reaching out. At VIOC, we provide friendly service on a first-come, first-served basis. We're sorry to hear that our Grandville team did not follow this policy, and we’re disappointed we missed the mark. We value your feedback and will be happy to share this with management to review for improvements. If you have further questions or concerns, please feel free to email your VIN to CCsocial@valvoline.com and we'll be happy to help.
Megan K.
11/10/2026
1.0 out of 5.0
There was an extremely long wait which didn’t make sense because there seemed to be plenty of people working. When I went to leave I discovered the issue - half the employees were out back smoking or vaping. First this shouldn’t ever happen in an area customers can see. Second if you have a lineup of cars the employees should be working not smoking. I saw at least 4 different employees out there including the assistant manager. Extremely disappointing and very unprofessional.
Valvoline Instant Oil Change
Hi Megan. We’re sorry for any issues you encountered with our team on 44th Street, and we understand your disappointment. We value your feedback, and we’ll be happy to share this with our management for review and improvement.
Corey
11/6/2026
2.0 out of 5.0
Arrived at 8:00am (opening time) and an oil recycling services truck blocking one of their bays. They only have two bays.... 50% of their doors are being occupied by a vehicle that doesn't generate revenue. If I was the business owner, I would be pissed. Simple solution, have the truck come at 7:30, a half an hour before opening or a half an hour after closing would not affect your revenue income or make your customers wait for what they would assume to be a quick instant oil change. Bad buisness decision.
Valvoline Instant Oil Change
Hi Corey, thanks for sharing. We're sorry your wait time was longer than expected due to the Safety-Kleen Systems truck doing pickups. Of course, we never want to inconvenience our guests, and we will certainly pass along your feedback to our 44th Street management team.
