Butternut Drive

I always get quick courteous service with either no or a minimal wait.

I always get quick courteous service with either no or a minimal wait.

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The guys were professional and did a nice job

The guys were professional and did a nice job

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Good service, friendly staff, convenient location

Good service, friendly staff, convenient location

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Very courteous mechanics who were thorough in their explanation of the services and the cost. They always do a great job.

Very courteous mechanics who were thorough in their explanation of the services and the cost. They always do a great job.

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they did a professional job

they did a professional job

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It was good just the waiting time was a little bit longer then expected

It was good just the waiting time was a little bit longer then expected

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Fast and efficient

Fast and efficient

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I was very happy with the service

I was very happy with the service

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The service was very good been going there for a while have always been good .

The service was very good been going there for a while have always been good .

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Knowledgeable, go the extra mile to reset car maintenance indicators, etc.,

Knowledgeable, go the extra mile to reset car maintenance indicators, etc.,

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Friendly, focused, timely, polite

Friendly, focused, timely, polite

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Great customer service! Very professional and knowledgeable about what my car needed. Thank you!

Great customer service! Very professional and knowledgeable about what my car needed. Thank you!

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Very good customer service and knowledge. Answer all the questions that I had. Very polite and courteous. Awesome and amazing ...

Very good customer service and knowledge. Answer all the questions that I had. Very polite and courteous. Awesome and amazing job and employees

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Brock, manager, greeted me outside, and clearly explained everything as the service process proceeded. Mike was also very courte ...

Brock, manager, greeted me outside, and clearly explained everything as the service process proceeded. Mike was also very courteous and helpful. Others on the team were also, and they all seemed to work together well. I was happy to use my $20 off coupon, and the 20% off wiper blade, making it all the better value. I'll be back. Thank you.

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Manger was very clear and concise.

Manger was very clear and concise.

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Very courteous staff. My only minor complaint was the service took a bit too long.

Very courteous staff. My only minor complaint was the service took a bit too long.

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Xtra effort by combined professional staff to identify unexpected oil leak...origin identified and remedied...did not try to ove ...

Xtra effort by combined professional staff to identify unexpected oil leak...origin identified and remedied...did not try to oversell unnecessary option(partially dirty cabin filter good to go till next visit.

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The location is great from where i live.the staff just great on everything overtime. I've gone.

The location is great from where i live.the staff just great on everything overtime. I've gone.

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I'm feel that Valvoline is friendly and trust the workers for there good job that they do.

I'm feel that Valvoline is friendly and trust the workers for there good job that they do.

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The "System & Fluids" recommendations were 'pitched' as "What Jeep Recommends". These recommendations related to Trans fluid, f ...

The "System & Fluids" recommendations were 'pitched' as "What Jeep Recommends". These recommendations related to Trans fluid, front & rear differential & trans. case. In comparing Valvoline's recommendations w/ my service manual, none of the Jeep data aligned with with what Valvoline was recommending. If I were to have gone ahead w/ the work without checking the facts, it could have unnecessarily cost me up to $450. These type of customer experiences erode the trust & confidence in your business. Please ck your database of facts before preying on those don't take the time to look at the facts.

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Took about 35-40 minutes to complete the oil change, only 2 of the 6 employees knew what they we’re doing. I’m sure they were tr ...

Took about 35-40 minutes to complete the oil change, only 2 of the 6 employees knew what they we’re doing. I’m sure they were training or something, not complaining about anything. Just took longer than anticipated.

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The guys there are honest, they listen, and they don’t push you to buy new products. I don’t feel pressured by them.

The guys there are honest, they listen, and they don’t push you to buy new products. I don’t feel pressured by them.

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Valvoline is always very thorough and checks all the necessary things. I feel like they tell me what I should do but if I don’t ...

Valvoline is always very thorough and checks all the necessary things. I feel like they tell me what I should do but if I don’t buy the additional they do not continue to pressure.

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The staff was extra helpfull. The car battery died when I arrive at the location, the men working figures out the problem and r ...

The staff was extra helpfull. The car battery died when I arrive at the location, the men working figures out the problem and replaced the battery, that was under warrenty, then completed an oil change and I was on my way.

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Once in quick and courteous

Once in quick and courteous

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efficient and considerate

efficient and considerate

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The technicians were very helpful and they explained everything.

The technicians were very helpful and they explained everything.

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Chad, Brandon and staff are courteous, attentive, answer any question I ask. I feel as if they know me, since I have been comin ...

Chad, Brandon and staff are courteous, attentive, answer any question I ask. I feel as if they know me, since I have been coming for years with multiple vehicles!

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Very quick in and out. Service was performed by knowledgeable staff. Didn’t feel pressured into other services.

Very quick in and out. Service was performed by knowledgeable staff. Didn’t feel pressured into other services.

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That's my usual response to. feedback

That's my usual response to. feedback

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Very professional

Very professional

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The manager and the other team members showed excellent professionalism with servicing my vehicle.

The manager and the other team members showed excellent professionalism with servicing my vehicle.

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One mechanic did talk back to the manager when he asked him to do a service.

One mechanic did talk back to the manager when he asked him to do a service.

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VERY EXPENSIVE!

VERY EXPENSIVE!

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I do not like Valvoline or other such quick oil change places' model. I only wanted an oil change and new wiper blades. I do not ...

I do not like Valvoline or other such quick oil change places' model. I only wanted an oil change and new wiper blades. I do not want to listen to the canned speech on all services. I only come here in a pinch. I much prefer my regular, appointment based mechanic. They never upsale anything and keep my car functioning wonderfully. I hate going to Valvoline places but I was going out of town and had no other option.

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The staff looked new and not trained well, did not work together. The manager was doing most everything.

The staff looked new and not trained well, did not work together. The manager was doing most everything.

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When I first pulled up, both bays were full, I was greeted promptly and told I would have about a 5 to 10 minute wait, I waited ...

When I first pulled up, both bays were full, I was greeted promptly and told I would have about a 5 to 10 minute wait, I waited roughly 8 minutes so the time frame was spot on. I was extremely satisfied with the speed of service, and friendliness of the staff. I noticed a few new faces this visit, one young man seemed to be very new (because he hadn't received his uniform yet). I believe his name was Mike or Michael? Even though he was new, he was very on top of everything, and had a friendly demeanor. I will be returning in the future.

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Found I had bad battery and replaced and even took care of my rusted and corroded clamps. These guys are the absolute best, I ow ...

Found I had bad battery and replaced and even took care of my rusted and corroded clamps. These guys are the absolute best, I own 2 Lexus’ and a Porsche, I trust your staff as much as I do theirs when it comes to every day maintenance.

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Pleasant and knowledgable. Prompt service.

Pleasant and knowledgable. Prompt service.

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Markus had awesome customer service

Markus had awesome customer service

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They change my oil. Check all accessories. Put air in my tire. They are fast and efficient and nice people.

They change my oil. Check all accessories. Put air in my tire. They are fast and efficient and nice people.

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Always friendly and quick

Always friendly and quick

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Friendly staff and quick service!

Friendly staff and quick service!

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They didnt have the part on hand so they had their parts shop drop it off it took like 5 minutes. Then they got it done pretty q ...

They didnt have the part on hand so they had their parts shop drop it off it took like 5 minutes. Then they got it done pretty quickly. They provided great customer service.

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not Much has to be said other than been going to valvoline for years now and would rather valvoline work on my vehicle than the ...

not Much has to be said other than been going to valvoline for years now and would rather valvoline work on my vehicle than the dealership.

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Nice staff and quick service

Nice staff and quick service

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1st of all I was disappointed that they didn’t take my drip pan off. 2nd of all it was Weird how they change it, plus didn’t car ...

1st of all I was disappointed that they didn’t take my drip pan off. 2nd of all it was Weird how they change it, plus didn’t carry certain fluid. I pointed out one of them and the guy indicated they don’t carry it. 3rd of all when I left and pulled into my garage, I had a huge oil stain on my floor, due to NOT taking off the drip pan and after complete oil change didn’t wipe it down. That cause the oil on the floor. So now I have to see what I can do to get the stain out.

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Staff is always courteous and friendly, and they do their best to get the service done fast and efficient.

Staff is always courteous and friendly, and they do their best to get the service done fast and efficient.

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I found the technicians to be very thorough, explaining what they were doing and why they were suggesting what they were suggest ...

I found the technicians to be very thorough, explaining what they were doing and why they were suggesting what they were suggesting. They are very responsible when it comes to replacing filters, never suggesting that something gets replaced when it isn't necessary.

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Fast service, friendly staff, full scope of services that I needed. I appreciate when they tell me "your cabin filter looks de ...

Fast service, friendly staff, full scope of services that I needed. I appreciate when they tell me "your cabin filter looks decent... I don't think it needs to be changed yet". It instills trust that they are doing necessary service and not running up the bill.

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Brock is the bomb! Good energy and a positive influence in that store.

Brock is the bomb! Good energy and a positive influence in that store.

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Staff was attentive and on task

Staff was attentive and on task

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Prompt and polite customer service - they answer the questions that I ask - available for servicing between oil changes which i ...

Prompt and polite customer service - they answer the questions that I ask - available for servicing between oil changes which is often needed. Have been coming to this service center with all our family vehicles (and there are many) since 2006 give or take.

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Didn’t explain what was going on with oil change very well

Didn’t explain what was going on with oil change very well

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Because the guys was great at the work that they did.

Because the guys was great at the work that they did.

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We take all of our vehicles there. Always good service. A few weeks ago I went with my daughter to get her oil changed. We were ...

We take all of our vehicles there. Always good service. A few weeks ago I went with my daughter to get her oil changed. We were waiting outside and one of the workers came out to tell us it was going to be awhile, and which door would be quicker if we stayed. I thought that was really nice. We waited.

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Very kind & knowledgeable staff.

Very kind & knowledgeable staff.

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Quick friendly service. They also double check their work.

Quick friendly service. They also double check their work.

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Only 2 guys working but service was still great.

Only 2 guys working but service was still great.

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I needed a headlight replaced. When it was discovered that the correct light was not in stock, an employee ran to the nearest au ...

I needed a headlight replaced. When it was discovered that the correct light was not in stock, an employee ran to the nearest auto parts store to pick one up while I waited.

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Amazing customer service. It was expensive, though. I usually pay $40-50 for an oil change, and it was $105.

Amazing customer service. It was expensive, though. I usually pay $40-50 for an oil change, and it was $105.

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Done quickly & did a good job.

Done quickly & did a good job.

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The staff is courteous and efficient

The staff is courteous and efficient

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The employees are very professional and kind. I felt very comfortable and satisfied that my change was done correctly.

The employees are very professional and kind. I felt very comfortable and satisfied that my change was done correctly.

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They are knowledgeable and they make sure everything is done right and also make sure to check all filters in the vehicle even t ...

They are knowledgeable and they make sure everything is done right and also make sure to check all filters in the vehicle even the one for the inside of the vehicle that is behind the glove box didn't even know there was ever one behind there apparently when they sold the vehicle to me they didn't know it was there either because then change it before they sold it to me and that was it used vehicle and I appreciate all their help now I learned one more thing that I need to know when I buy another car or vehicle.

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No fault of the staff - a new hire was being trained so it just took longer than normal to complete an oil change.

No fault of the staff - a new hire was being trained so it just took longer than normal to complete an oil change.

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Promptly acknowledged when I pulled up. Estimated the wait time to service so I could decide to wait or come back later. Service ...

Promptly acknowledged when I pulled up. Estimated the wait time to service so I could decide to wait or come back later. Service completed in a timely manner. Friendly, positive attitude of workers.

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The staff were highly professional and very personable.

The staff were highly professional and very personable.

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Pricing too high. Up sale effort too strong.

Pricing too high. Up sale effort too strong.

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Very good attentive service. Quick and thourough with 3 different team members.

Very good attentive service. Quick and thourough with 3 different team members.

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Always good service on my high mileage vehicle. I will keep coming back for oil changes and for between OC checkups

Always good service on my high mileage vehicle. I will keep coming back for oil changes and for between OC checkups

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Quick service with no extra pressure to buy extra service

Quick service with no extra pressure to buy extra service

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Staff is friendly and efficient

Staff is friendly and efficient

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I've never been to this location but I know the manager brock and he was very professional and funny.

I've never been to this location but I know the manager brock and he was very professional and funny.

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I’ve been using services at this particular location for years with no problem. This visit had a new employee who highly pressur ...

I’ve been using services at this particular location for years with no problem. This visit had a new employee who highly pressured me to purchase services and implied that I was wrong for my opinion. The employee made me feel very uncomfortable. I think his name was Blake.

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Friendly workers. Informative without being pushy.

Friendly workers. Informative without being pushy.

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Customer service was great

Customer service was great

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Prompt and professional

Prompt and professional

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Very helpful and fast! Great customer service!

Very helpful and fast! Great customer service!

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Quick and efficient service. Did not try to oversell any products, especially ones that were not needed.

Quick and efficient service. Did not try to oversell any products, especially ones that were not needed.

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The staff there is exceptional! They're always very kind and knowledgeable and make you feel comfortable!

The staff there is exceptional! They're always very kind and knowledgeable and make you feel comfortable!

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I arrived and both stations where occupied. I choose the left my wife said go the right. So I did. Another vehicle arrived and t ...

I arrived and both stations where occupied. I choose the left my wife said go the right. So I did. Another vehicle arrived and took the left spot. An employee came out to let the driver know I arrived first and the left bay was available next so I was allowed to pull into the left bay...( My original choice, not my wife's:)

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Friendly staff. Patient with questions. Knowledgible with reccomendations

Friendly staff. Patient with questions. Knowledgible with reccomendations

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these guys are always friendly, knowledgeable, aren't pushy, get done what I need to get done in an efficient manner

these guys are always friendly, knowledgeable, aren't pushy, get done what I need to get done in an efficient manner

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Service was speedy yet thorough.

Service was speedy yet thorough.

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Branden exceeded my service expectations. He is always helpful, knowledgeable and caring.

Branden exceeded my service expectations. He is always helpful, knowledgeable and caring.

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Low coolant light was on ,because I'm a regular customer very nice and reassuring to know I can just stop in and I'll get help. ...

Low coolant light was on ,because I'm a regular customer very nice and reassuring to know I can just stop in and I'll get help. Listening to them talk my entire engine looked at for potential problems. Made me feel good.

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I appreciate the quick, friendly service. I am also appreciative of the fact that they do not pressure me into service work. I h ...

I appreciate the quick, friendly service. I am also appreciative of the fact that they do not pressure me into service work. I have a local mechanic and rely on him for maintenance.

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Service tech was very courteous and knowledgeable. He was also training someone and it was her first day of training. He explain ...

Service tech was very courteous and knowledgeable. He was also training someone and it was her first day of training. He explained things very well to her

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They did a great job like always and made suggestions for my next visit but didn’t pressure. And they got me out quickly.

They did a great job like always and made suggestions for my next visit but didn’t pressure. And they got me out quickly.

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The attendant talked about my car with me and demonstrated his knowledge of my specific vehicle. I felt totally fine having them ...

The attendant talked about my car with me and demonstrated his knowledge of my specific vehicle. I felt totally fine having them work on my baby.

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I appreciated all the extra things they checked, lights, other fluid levels, etc.

I appreciated all the extra things they checked, lights, other fluid levels, etc.

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Everyone was very kind. When I left the service bay some of the service men not working on my car said bye to me as I drove off. ...

Everyone was very kind. When I left the service bay some of the service men not working on my car said bye to me as I drove off.

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HAPPY. FAST, KNOWLEDGEABLE EMPLOYEES.

HAPPY. FAST, KNOWLEDGEABLE EMPLOYEES.

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Discussed alternate fluids needed but not available

Discussed alternate fluids needed but not available

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Friendly, educated & efficient staff!

Friendly, educated & efficient staff!

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Good communication and speedy service once in the bay

Good communication and speedy service once in the bay

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I was informed how to update my car to record the new oil change, very helpful!

I was informed how to update my car to record the new oil change, very helpful!

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The manager, Cliff was very helpful and very informative. Everyone was friendly and made me feel comfortable. It was my first ...

The manager, Cliff was very helpful and very informative. Everyone was friendly and made me feel comfortable. It was my first time at Valvoline Oil and I am going to highly recommend everyone that I know.

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I was informed that I should not have had my oil changed as it shows on the sticker in my window. That the full synthetic oil an ...

I was informed that I should not have had my oil changed as it shows on the sticker in my window. That the full synthetic oil and Subaru recommendations are 8000-10000 miles. I had been coming in at 6000 miles as the window sticker stated. Very frustrated that I was not informed of this prior to my last visit. I could have approximately $300 had I been told earlier.

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in and out in10 mins friendly

in and out in10 mins friendly

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Staff always super friendly. This time a lot Less sales pressure than I've experienced in years past. All good!

Staff always super friendly. This time a lot Less sales pressure than I've experienced in years past. All good!

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Very friendly staff and very good service.

Very friendly staff and very good service.

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The staff is amazing

The staff is amazing

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They were very courteous. They recommended when we will be needing something in the future, such as the oil filter. No pressur ...

They were very courteous. They recommended when we will be needing something in the future, such as the oil filter. No pressure. Very quick and friendly.

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Brendon/Cliff always take care of me and check out my vehicle saving me time and money!

Brendon/Cliff always take care of me and check out my vehicle saving me time and money!

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Always friendly and great customer service. Willing to assist with extras like setting your clock, etc. as needed.

Always friendly and great customer service. Willing to assist with extras like setting your clock, etc. as needed.

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The person who took care of my car was truly one of the nicest, most attentive, individuals I have ever encountered in a service ...

The person who took care of my car was truly one of the nicest, most attentive, individuals I have ever encountered in a service environment. I am very impressed with the pride he took in the work provided by his staff. I am sorry that I do not live closer to make this Valvoline my main auto service provider. (I live in Charlotte, NC, and spend a couple months a year in a small community north of this Valvoline.)I wish I had caught his name but trust that the survey company will share my impressions with him. I look forward to stopping by this Valvoline whenever I'm in the area and need a little attention on my car.

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Continued satisfaction as I have gotten accustomed to receiving from this location. Very Happy.

Continued satisfaction as I have gotten accustomed to receiving from this location. Very Happy.

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We are moving to Calif that is the only reason I will not be returning to THIS center

We are moving to Calif that is the only reason I will not be returning to THIS center

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Sometimes I’m not sure everything is being checked.

Sometimes I’m not sure everything is being checked.

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That Clifford guy is a machine. On point. When addressing me, he was a very friendly human person, but seriously a machine when ...

That Clifford guy is a machine. On point. When addressing me, he was a very friendly human person, but seriously a machine when doing his thing. The way he verbally ran through everything and communicated with the guy below gave me confidence that nothing would get forgotten (I've had other oil change places forget things like tightening the oil pan drain plug). You can't forget anything if you say it out loud every single time in a systematic fashion. Dude's a machine, bro, just sayin'...

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great service promptly completed

great service promptly completed

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Typical oil change, convenient

Typical oil change, convenient

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They always have great customer care they remember you from one time to the other and I appreciate the honesty of the workers

They always have great customer care they remember you from one time to the other and I appreciate the honesty of the workers

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I have always been happy with the service there

I have always been happy with the service there

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the staff was friendly and no line to wait in.

the staff was friendly and no line to wait in.

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had oil drips on driveway at home- tech should have wiped the oil off the frame better.

had oil drips on driveway at home- tech should have wiped the oil off the frame better.

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Well not sure why my invoice stated the didn't check/test my battery or other fluids....nor what exact grease fittings they lub ...

Well not sure why my invoice stated the didn't check/test my battery or other fluids....nor what exact grease fittings they lubed....

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Really fast service but also very thorough and professional. It was a really good experience!

Really fast service but also very thorough and professional. It was a really good experience!

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The attendants are friendly and professional. The service is quick and well done.

The attendants are friendly and professional. The service is quick and well done.

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They did not pressure any extra things which in the past always felt some pressure. Very informative on upcoming possible issues ...

They did not pressure any extra things which in the past always felt some pressure. Very informative on upcoming possible issues again no pressure there the price was much better too.

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The efficiency and friendliness of your staff is wonderful. I bypass many oil change establishments to come to this one specific ...

The efficiency and friendliness of your staff is wonderful. I bypass many oil change establishments to come to this one specifically. I love the fact that there is no pressure for add on sales. I get my oil changed, I get friendly service and I'm out of there.

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I only go to the Valvoline on butternut drive. They are nice and professional ALL the time, no matter who is working. The Valvol ...

I only go to the Valvoline on butternut drive. They are nice and professional ALL the time, no matter who is working. The Valvoline in Zeeland off Chicago drive is aweful fyi. Those guys are very rude.

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My time was short this morning and I wanted to be on my way. I was in and out approx 10 or 15 min.

My time was short this morning and I wanted to be on my way. I was in and out approx 10 or 15 min.

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Great communication. Professional attitude. Friendly service. Excellent teamwork.

Great communication. Professional attitude. Friendly service. Excellent teamwork.

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It's quick and easy in and out. The guys appear to have knowledge and make suggestions.

It's quick and easy in and out. The guys appear to have knowledge and make suggestions.

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Customer service was great. I was informed exactly what was being g checked and the results of each check. I was shown my dirty ...

Customer service was great. I was informed exactly what was being g checked and the results of each check. I was shown my dirty air filter compared to a clean one. I used a Groupon and was explained how that would affect my bill. My service was completed in a timely manner.

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Efficient and friendly staff.They seemed to be short handed but the service did not suffer.

Efficient and friendly staff.They seemed to be short handed but the service did not suffer.

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Good service, friendly staff!

Good service, friendly staff!

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Great! In and Out wonderful service!Friendly staff!

Great! In and Out wonderful service!Friendly staff!

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I will not visit that location because I was out of town and I rarely go to that market area but I will use other Valvoline cent ...

I will not visit that location because I was out of town and I rarely go to that market area but I will use other Valvoline centers in my hometown.

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Great guys, good communication and smiling faces!

Great guys, good communication and smiling faces!

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We love the service here. The staff are wonderful.

We love the service here. The staff are wonderful.

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Friendly employees, fast, clean, and helpful.

Friendly employees, fast, clean, and helpful.

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The coupon made it affordable - I have five cars with my teenage kids... do not think I could afford to pay full price. Would b ...

The coupon made it affordable - I have five cars with my teenage kids... do not think I could afford to pay full price. Would be great if you could provide multi-car discounts.Thanks,Ken

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Good staff, good knowledge, good service and no pressure.

Good staff, good knowledge, good service and no pressure.

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Excellent service as always

Excellent service as always

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Friendly service advisors and they all seemed like they genuinely cared for my vehicle.

Friendly service advisors and they all seemed like they genuinely cared for my vehicle.

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Staff was extremely friendly and knowledgeable. I felt very comfortable and not pressured

Staff was extremely friendly and knowledgeable. I felt very comfortable and not pressured

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The service was fast and the guys were extremely friendly

The service was fast and the guys were extremely friendly

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I didn’t even know that my truck needed eight quarts of oil and synthetic with low miles

I didn’t even know that my truck needed eight quarts of oil and synthetic with low miles

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Fast and quality service. Full service, they check for proper fluid levels, refill, check lights, tire pressure, and air filter. ...

Fast and quality service. Full service, they check for proper fluid levels, refill, check lights, tire pressure, and air filter. Friendly and happy workers.

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These guys treated me great and gave me exactly what I wanted

These guys treated me great and gave me exactly what I wanted

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I felt like they knew my car and that I could trust them with it.

I felt like they knew my car and that I could trust them with it.

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I live closer to the southside location. I feel the northside location has always taken care of our cars better. I feel more con ...

I live closer to the southside location. I feel the northside location has always taken care of our cars better. I feel more confident with the staff and trust them working on our cars

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Staff was courteous and informative and took care of the service I wanted quickly.I am unhappy that I have to return to get my a ...

Staff was courteous and informative and took care of the service I wanted quickly.I am unhappy that I have to return to get my air conditioner checked / recharged as I would have preferred to do it all in one trip. I was told the only one that could do it was the manager and he would not be back till Monday. Though this is an added service if it cannot be provided every day then it should be listed as so and not advertised as being able to do it every day. Now I have to make a 2nd trip and that upsets me. If it was hot right now I would be angry enough to go someplace else.

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People were very courteous.

People were very courteous.

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The staff were very professional and customer friendly. They also answered all my questions.

The staff were very professional and customer friendly. They also answered all my questions.

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Sopha the assistant manager and the manager on duty always go above and beyond serving my vehicles. Sopha is just an outstanding ...

Sopha the assistant manager and the manager on duty always go above and beyond serving my vehicles. Sopha is just an outstanding person!

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Great friendly knowledgeable staff. Quick and professional. Looks like a great team there that work well together.

Great friendly knowledgeable staff. Quick and professional. Looks like a great team there that work well together.

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I like it because it was Quick and easy. I will definitely come back on the next oil change. Good job guys! 👌

I like it because it was Quick and easy. I will definitely come back on the next oil change. Good job guys! 👌

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They were really helpful. Friendly workers makes you feel welcomed. We go there for all our oil changes.

They were really helpful. Friendly workers makes you feel welcomed. We go there for all our oil changes.

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Holland MI staff member was extremely honest and fair. He could have sold me more services than I really needed, but told me ho ...

Holland MI staff member was extremely honest and fair. He could have sold me more services than I really needed, but told me honestly what I truly needed. I come here routinely and he knows me and acknowledges me. Also, when installing the new windshield wipers, he kept trying to ensure they were properly installed and working correctly before I left. I LOVE and APPRECIATE his commitment to fairness and honesty and to doing the job right the first time. I'll definitely return.

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Very helpful, good explanation of cost and services to be done, very friendly. Polite, no pressure to upgrade.

Very helpful, good explanation of cost and services to be done, very friendly. Polite, no pressure to upgrade.

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The staff at the oil change place on Butternut Dr in Holland are great. Giving attention to each detail of the car and making th ...

The staff at the oil change place on Butternut Dr in Holland are great. Giving attention to each detail of the car and making the customer feel important

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Friendly, courtesy, professional

Friendly, courtesy, professional

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They were quick but did a very thorough job. Kind and courteous as always. Will be back as usual for my next oil change.

They were quick but did a very thorough job. Kind and courteous as always. Will be back as usual for my next oil change.

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Staff was very nice

Staff was very nice

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I was but don't lI

I was but don't lI

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Quality, service, well-kept garage, value, confidence in product’s performance

Quality, service, well-kept garage, value, confidence in product’s performance

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They were very professional.

They were very professional.

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Everyone was super nice and I appreciated the great customer service

Everyone was super nice and I appreciated the great customer service

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Verified inspections professionally

Verified inspections professionally

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Excellent customer service

Excellent customer service

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Great crew

Great crew

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Excellent staff, friendly. knowledgeable, professional and I drive to their location 30 mi away when there are other shops much ...

Excellent staff, friendly. knowledgeable, professional and I drive to their location 30 mi away when there are other shops much closer. Josh is a good man and a good manager

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Great and friendly service

Great and friendly service

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Convenient, excellent previous experience and a coupon which helps my budget.

Convenient, excellent previous experience and a coupon which helps my budget.

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Friendly, quick, consistent service.

Friendly, quick, consistent service.

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Quick friendly

Quick friendly

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Fast complete snd courteous

Fast complete snd courteous

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The staff are very friendly, knowledgeable and helpful.

The staff are very friendly, knowledgeable and helpful.

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Really liked the lead guy. He was informative without pressuring.

Really liked the lead guy. He was informative without pressuring.

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The man who did my oil change was personable yet professional and efficient, it was a great visit!

The man who did my oil change was personable yet professional and efficient, it was a great visit!

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Polite, professional, friendly and timely

Polite, professional, friendly and timely

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The staff is courteous and very knowledgeable about the products and servicing of my car.

The staff is courteous and very knowledgeable about the products and servicing of my car.

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Fast professional service

Fast professional service

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Great people, great service.😁

Great people, great service.😁

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I am always happy with the professionalism and friendliness of the staff. I appreciate not being pressured into buying other ser ...

I am always happy with the professionalism and friendliness of the staff. I appreciate not being pressured into buying other services or goods.

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Josh explained everything

Josh explained everything

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The guys are always very helpful and fun.

The guys are always very helpful and fun.

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Good staff and a time saver

Good staff and a time saver

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The techs are always very friendly and do excellent work

The techs are always very friendly and do excellent work

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Great customer service. Very friendly. Polite. Efficient.

Great customer service. Very friendly. Polite. Efficient.

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very profesional very nice service

very profesional very nice service

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Great service, polite and professional

Great service, polite and professional

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The customer service is great - they are friendly and do their jobs quickly and well. I like that they inform me about services ...

The customer service is great - they are friendly and do their jobs quickly and well. I like that they inform me about services my vehicle is due for without pressure to have it done.

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This was my first visit. Was very impressed with the staff.

This was my first visit. Was very impressed with the staff.

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Get the job done quickly and at a good price 17th the coupons

Get the job done quickly and at a good price 17th the coupons

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At this visit, I was teaching my young driver how to drive in for the first time over an open bay. With your technician there t ...

At this visit, I was teaching my young driver how to drive in for the first time over an open bay. With your technician there to guide us into the service area using good hand gestures made it easy for our entry and exit. He also showed us our fluids air filter etc. We could hear others talking to him with information on our car. Gave us pricing on some upcoming maintenance, no pressure at all. Great job to all!!!

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I had a oil leak and did not know why, the guys at Valvoline found a plastic seal used by a computer . Valvoline put the correct ...

I had a oil leak and did not know why, the guys at Valvoline found a plastic seal used by a computer . Valvoline put the correct copper seal in and my car has been great

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Staff was friendly and very knowledgeable recommending the correct products.

Staff was friendly and very knowledgeable recommending the correct products.

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The staff was amazingly friendly and super helpful, I was nervous about driving over the hole in the floor but they were super u ...

The staff was amazingly friendly and super helpful, I was nervous about driving over the hole in the floor but they were super understanding, didn't make me feel like I was wasting their time and helped guide me. They were really fast and I didn't feel like they were talking down at me at all.

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I was satisfied that the attendants did a reasonable job, weren't pushy on trying to sell me something that I didn't want

I was satisfied that the attendants did a reasonable job, weren't pushy on trying to sell me something that I didn't want

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Very professional looking and service.

Very professional looking and service.

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It was a good oil change and quick. Pricing was a bit steep given the time and service involved. I understand and I do expect ...

It was a good oil change and quick. Pricing was a bit steep given the time and service involved. I understand and I do expect to pay a premium for fast turnaround and to have the peace of mind knowing the service technicians are competent, but the premium was a bit more than I expected. Also, for the top price I paid, I would have expected a tire rotation and brake/suspension inspection for the premium price paid.

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Friendly and professional staff!

Friendly and professional staff!

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Service Tech was very helpful.

Service Tech was very helpful.

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They performed the oil change in an acceptable amount of time with no issues.

They performed the oil change in an acceptable amount of time with no issues.

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The guys that work at this location are awesome!

The guys that work at this location are awesome!

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Good service, thank you.

Good service, thank you.

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Super nice and honest

Super nice and honest

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They check everything and are always friendly.

They check everything and are always friendly.

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The guys did not try to sell me anything that I did not need, and they even told me that one of the services that I wanted to ge ...

The guys did not try to sell me anything that I did not need, and they even told me that one of the services that I wanted to get done could wait another 1000 miles, which saved me some money right now.

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Cheap, quick, professional

Cheap, quick, professional

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Tyler did a great job and the use of synthetic oil was explained well to me. Everyone was extremely nice and helpful.

Tyler did a great job and the use of synthetic oil was explained well to me. Everyone was extremely nice and helpful.

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the service was quicker than I remembered.

the service was quicker than I remembered.

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Fast, easy, friendly, knowledgeable

Fast, easy, friendly, knowledgeable

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Knowledgeable staff and very friendly.Would definitely go back

Knowledgeable staff and very friendly.Would definitely go back

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I was happy they were open on Sunday. I got right in and got the needed work done and was on my way. Staff was friendly.

I was happy they were open on Sunday. I got right in and got the needed work done and was on my way. Staff was friendly.

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I must've answered incorrectly. I was very satisfied. I use this branch often and really appreciate their knowledge, friendlin ...

I must've answered incorrectly. I was very satisfied. I use this branch often and really appreciate their knowledge, friendliness, and lack of pressure.

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They were quick and efficient

They were quick and efficient

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Fast and courteous service explain everything

Fast and courteous service explain everything

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Guys do a great job explaining anything that needs to be done on the car

Guys do a great job explaining anything that needs to be done on the car

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Service was outstanding. Prices a bit high.

Service was outstanding. Prices a bit high.

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They provided me with a coupon that I was able to apply onto the current transaction.

They provided me with a coupon that I was able to apply onto the current transaction.

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Quick easy efficient and great attitudes

Quick easy efficient and great attitudes

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Three names on my invoice listed as "Your Service Team:" were Josh, Sopha and Tracy. I don't normally do a survey on any of my ...

Three names on my invoice listed as "Your Service Team:" were Josh, Sopha and Tracy. I don't normally do a survey on any of my past oil changes, but this was such a nice experience I thought I should let you know. I was in town visiting my son and decided to get my oil changed. Pulled in the Holland Michigan shop @ 1001 Butternut Drive. I was immediately able to pull into the bay. The entire team was very courteous, friendly and prompt. They worked well as a team and treated me with respect. If I'm ever in town to visit my son again and need an oil change, I will definitely stop by this shop again. Wish we had more service centers with employees who obviously like their job. Thank you, again, and I hope you pass on this compliment to all concerned.

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I have 3 vehicles that i take to your facility. With that i end up knowing the guys and girls on a first name basis and i like ...

I have 3 vehicles that i take to your facility. With that i end up knowing the guys and girls on a first name basis and i like that.

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The folks there treated me like I was a valued customer, and not just a number (by that I mean, just another vehicle to count on ...

The folks there treated me like I was a valued customer, and not just a number (by that I mean, just another vehicle to count on their chalkboard of cars serviced), and they helped me find another problem that I have with my car that I did not know about

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Having been coming for years and years. Top notch service rarely have to wait. Techs/staff are knowledgeable and friendly. Don ...

Having been coming for years and years. Top notch service rarely have to wait. Techs/staff are knowledgeable and friendly. Don't go anywhere else for oil changes, filters, etc. Have recommended to coworkers!

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Good service

Good service

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Have been using this location for a number of years due to the professional service.

Have been using this location for a number of years due to the professional service.

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Good customer service, highly knowledgeable, and felt like I was taken care of

Good customer service, highly knowledgeable, and felt like I was taken care of

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Staff very friendly professional and knowledgeable. Bay area clean as was the bathroom and waiting area. Was not pressured into ...

Staff very friendly professional and knowledgeable. Bay area clean as was the bathroom and waiting area. Was not pressured into any other services but will definitely keep those mentioned in mind for the future. Very satisfied customer.

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Staff was very nice and informative. Was able to check all service history and keep my truck still running. They also were able ...

Staff was very nice and informative. Was able to check all service history and keep my truck still running. They also were able to fix my power steering as the fluid was too low.Thank you greatly!!

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Price seemed a bit high.

Price seemed a bit high.

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I am always treated well at this location. It’s convenient for me and I will continue to use this location.

I am always treated well at this location. It’s convenient for me and I will continue to use this location.

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They were professional, informative and got the job done quickly.

They were professional, informative and got the job done quickly.

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The service is extremely fast and professional.

The service is extremely fast and professional.

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We always come to this oil change as the staff are very friendly.

We always come to this oil change as the staff are very friendly.

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Great Service

Great Service

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The guys were just great...I have found a new home to help me take great care of my vehicle!!

The guys were just great...I have found a new home to help me take great care of my vehicle!!

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I like that the techs service my jeep quickly. I see some of the same employees at this location. it makes me feel comfortable w ...

I like that the techs service my jeep quickly. I see some of the same employees at this location. it makes me feel comfortable with the level of knowledge they must have

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Called ahead and they were helpful and allowed on phone coupon

Called ahead and they were helpful and allowed on phone coupon

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Quick top off

Quick top off

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good service

good service

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The service techs were AWESOME. Very good, friendly and fast. They were great. The oil change is Way over priced for an oil c ...

The service techs were AWESOME. Very good, friendly and fast. They were great. The oil change is Way over priced for an oil change.

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Everyone was friendly and went right to work on my vehicle.

Everyone was friendly and went right to work on my vehicle.

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Employee courtesy and honesty about explaining up coming services for my car.they are always patient with any questions I have.E ...

Employee courtesy and honesty about explaining up coming services for my car.they are always patient with any questions I have.Excellent service and expedient performance to get me on my way.

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I had a brief wait prior to entering the facility, but someone came out in the freezing temp/snow to greet me and assure that my ...

I had a brief wait prior to entering the facility, but someone came out in the freezing temp/snow to greet me and assure that my wait would be minimal. The service I continue to receive from Josh and team is the reason why I keep coming back.

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Really appreciated the people skills of the gentleman I worked with. He was kind- didn't pressure to extend services, and the se ...

Really appreciated the people skills of the gentleman I worked with. He was kind- didn't pressure to extend services, and the service was performed VERY quick. Thank you!

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The service writer was courteous and knowledgeable and quick.

The service writer was courteous and knowledgeable and quick.

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Service was great precise and quick. Prices are a little high.

Service was great precise and quick. Prices are a little high.

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My Prius told me it was time for an oil change, but the Valvoline guys assured me I could go at least 3,000 more miles before ne ...

My Prius told me it was time for an oil change, but the Valvoline guys assured me I could go at least 3,000 more miles before needing a change. They still checked all my lights and stuff and didn't charge me anything. They were very friendly.

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Quick Sevice

Quick Sevice

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Knowledgeable, friendly and helpful staff.

Knowledgeable, friendly and helpful staff.

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It only took 8 minutes.

It only took 8 minutes.

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They gave me an oil change quickly.

They gave me an oil change quickly.

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Quick service, convenient location

Quick service, convenient location

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The only reason I had to wait was because one of the stalls had a customer and the oil supply truck was blocking the other one. ...

The only reason I had to wait was because one of the stalls had a customer and the oil supply truck was blocking the other one. However, it was worth the wait. The mechanics are always very friendly and accommodating. They offer other services and upgrades just as an FYI, but there is never any pressure to purchase more. They are very efficient and will readily answer any questions I might have.

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The price is too high, even with a 7 dollar off coupon it was still 41.50.

The price is too high, even with a 7 dollar off coupon it was still 41.50.

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The service was done in a timely manner and I would watch what was being done.

The service was done in a timely manner and I would watch what was being done.

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They treat me like a queen. I always try To bring them some goodies to eatAlways friendly.

They treat me like a queen. I always try To bring them some goodies to eatAlways friendly.

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The price for a conventional oil change, even with a coupon was over $40. I do appreciate how quick it is and the interaction I ...

The price for a conventional oil change, even with a coupon was over $40. I do appreciate how quick it is and the interaction I had with the gentleman who assisted me

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The folks there treated me like I was a valuable person, not just another oil change to log into the books

The folks there treated me like I was a valuable person, not just another oil change to log into the books

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Excellent customer service.

Excellent customer service.

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I drive 25 miles to this shop while passing probably six oil change shops along the way, just to be serviced by this group of pe ...

I drive 25 miles to this shop while passing probably six oil change shops along the way, just to be serviced by this group of personnel. I've known Josh and Hope from the Southside location in Holland, MI. When they moved, so did I. the other two gentlemen there, one asian and one white(their names escape me at the minute, have been an additional surprise as they are as helpful and skilled as Josh and Hope. They all go the extra mile for me, changing a difficult high beam on my Volvo, installing a new interstate battery, EVEN having the air filter I needed. That's a first at ANY oil change shop. Josh is an effective manager, and gets the crew to follow high standards without having to push. They respect him and this is the best team I've worked with in terms of working together, having fun in their work, treating all customers with dignity, no pressure, professionalism and friendly demeanor. I always save a joke, quip, or sarcastic remark to get them smiling. I really look forward to going there because whoever is on duty leave me feeling better than when I drove in. And my 2007 Volvo: 350,000 miles and runs like a top, thanks to the service they provide every 3,000 miles.

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Just very efficient and friendly service. Job done!

Just very efficient and friendly service. Job done!

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Good ServiceFastFrendly

Good ServiceFastFrendly

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Offered discount based on having not checked cabin filter in previous visit. Showed me improper gasket installed by other provi ...

Offered discount based on having not checked cabin filter in previous visit. Showed me improper gasket installed by other provider.

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It's my third visit to this VIOC location (Butternut&144-Holland), and I've been impressed with the whole experience on all visi ...

It's my third visit to this VIOC location (Butternut&144-Holland), and I've been impressed with the whole experience on all visits. The first visit really setting precedence. Thanks for being everything one would provide

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The pricing for an oil change even with coupon (when available) is highly priced!

The pricing for an oil change even with coupon (when available) is highly priced!

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great service & staff. Friendly & knowledgeable

great service & staff. Friendly & knowledgeable

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Friendly , knowledgeable staff. They know my van (Which is an older vehicle) and what it needs to keep it on the road. Thanks gu ...

Friendly , knowledgeable staff. They know my van (Which is an older vehicle) and what it needs to keep it on the road. Thanks guys! :)

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In and Out quickly, professionally, Properly

In and Out quickly, professionally, Properly

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The staff was courtesy, professional and knowledgeable.

The staff was courtesy, professional and knowledgeable.

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Never had any unsatisfactory visits at this location

Never had any unsatisfactory visits at this location

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It was fast and the staff was knowledgeable and friendly.

It was fast and the staff was knowledgeable and friendly.

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The guys are always so welcoming and helpful. This time I was concerned over the hood holder (cuz it's broken) so they didn't u ...

The guys are always so welcoming and helpful. This time I was concerned over the hood holder (cuz it's broken) so they didn't use it. They used they own rod.

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Great service

Great service

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They were fast and efficient and did not make me feel like I had to pruchase any additional services.

They were fast and efficient and did not make me feel like I had to pruchase any additional services.

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Friendly and knowledgeable

Friendly and knowledgeable

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Fast and friendly service

Fast and friendly service

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Great staff very knowledgeable.

Great staff very knowledgeable.

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They are friendly and helpful. I won’t go anywhere else.

They are friendly and helpful. I won’t go anywhere else.

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The service rep wanted to meet my needs. He was very organized through the oil change process working extremely well with he’s t ...

The service rep wanted to meet my needs. He was very organized through the oil change process working extremely well with he’s team. Good price, in and out fast.

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Friendly professionals

Friendly professionals

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Good customer service

Good customer service

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Good servicenice peopleclean area'squick work

Good servicenice peopleclean area'squick work

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Its hard to make me "highly satisfied"...

Its hard to make me "highly satisfied"...

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The people always treat me like a person, not just a dollar sign

The people always treat me like a person, not just a dollar sign

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Quick and very friendly service. The let me know of a few things that may be needed without making me feel like I was being giv ...

Quick and very friendly service. The let me know of a few things that may be needed without making me feel like I was being given the "hard sell".. For that reason, I bought an air filter in addition to the oil change.

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This was the fastest that I have ever been in and out of an oil change place.

This was the fastest that I have ever been in and out of an oil change place.

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The price is high for conventional oil

The price is high for conventional oil

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Very nice

Very nice

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in and out very quick. my service tech asked if my wiper blades were okay but other wise no hard sells. and a nice veterans dis ...

in and out very quick. my service tech asked if my wiper blades were okay but other wise no hard sells. and a nice veterans discount

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Expectations were met

Expectations were met

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The staff is so friendly. They are totally focused on their customers and very efficient.

The staff is so friendly. They are totally focused on their customers and very efficient.

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I have 3 vehicles that I take there for service. The crew or staff are very professional and it feels like family when you a ...

I have 3 vehicles that I take there for service. The crew or staff are very professional and it feels like family when you are getting service done.

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Everyone seemed very knowledgeable and the service was incredibly fast. I always go to this location for my oil changes keep up ...

Everyone seemed very knowledgeable and the service was incredibly fast. I always go to this location for my oil changes keep up the good work

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They are all so nice!!!! Every time I'm there!And helpful. That is why I keep coming back😁

They are all so nice!!!! Every time I'm there!And helpful. That is why I keep coming back😁

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Good quick service. No pressure to buy additional services.

Good quick service. No pressure to buy additional services.

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Very quick, job well done highly satisfied.

Very quick, job well done highly satisfied.

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Friendly customer service

Friendly customer service

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ProfessionalPoliteFriendlyCompetentEfficient

ProfessionalPoliteFriendlyCompetentEfficient

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Great experience.Best visit I have had at an oil service center.

Great experience.Best visit I have had at an oil service center.

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Fast and efficient and close to home

Fast and efficient and close to home

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Pleasant introduction by service agentGood explanation of the service providedApplication of couponService completed in a timely ...

Pleasant introduction by service agentGood explanation of the service providedApplication of couponService completed in a timely manner

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Hope was great! She went the extra mile and explained everything well.

Hope was great! She went the extra mile and explained everything well.

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