Valvoline Instant Oil Change

KNEW WHAT THEY WERE DOING! Fast friendly service.

At first I was very happy with the Valvoline experience. The people were great. I checked my receipt where I found that my fluids had all been checked, including my brake fluid (Checked-OK). As I drove into my slightly inclined driveway, my "Low brake oil" light came on! I poured my own brake fluid into the reservoir, then drove back to Vavoline where I was told they don't bother to check brake oil because they're not allowed to service it. When I pointed to the receipt, I was told, sorry, but that's just included on every receipt even though they don't check it! REALLY? I believed I was in good hands at Vavoline, but now I know that's not true. As a 75-yr old woman, that's a hard lesson to learn. Needless to say, I will NOT be recommending your company in the future, and I'm considering writing a blog to warn others of this unsafe situation. Shame on your company for not checking the level of such a vital fluid. The least you could've done was WARN me that it was low so I could stop someplace to have it serviced correctly. Instead, your receipt said it was Checked - OK! I could easily have had an accident on the way home, in which case you would've been facing a lawsuit instead of this angry note. Again, SHAME ON YOU!

Nice & friendly. Offer some add-ons but keep the pressure low... and if your way over in miles they dont humiliated you.