North East Street

Jay, Mel, and Jesus worked quickly and efficiently. They were also very polite.

Jay, Mel, and Jesus worked quickly and efficiently. They were also very polite.

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They greeted me as I pulled up and told me an estimate for my wait time and asked for details on why I was there today. They wer ...

They greeted me as I pulled up and told me an estimate for my wait time and asked for details on why I was there today. They were very polite and answered all my questions with out any attitude. It was after closing time when I was done and they were still polite and thanked me for coming. I was impressed 😊👏👌🏼

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Everything went really well until my oil plug thread was stripped out of my car. Mel went above and beyond to find a bolt long e ...

Everything went really well until my oil plug thread was stripped out of my car. Mel went above and beyond to find a bolt long enough to go in my car so that I didn’t have to get anything fixed. Amazing customer service from the Valvoline I go to!!

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They were friendly they were friendly they at everything that I needed to know they were awesome

They were friendly they were friendly they at everything that I needed to know they were awesome

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I appreciated the input the tech relayed to me involving the filters in the glove compartment

I appreciated the input the tech relayed to me involving the filters in the glove compartment

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Love the crew relationship at this facility

Love the crew relationship at this facility

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The service was good. They were friendly and they didn't waist time.

The service was good. They were friendly and they didn't waist time.

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Everyone was friendly, informative, and efficient.

Everyone was friendly, informative, and efficient.

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Jay on US27 Lansing location was very friendly and explained what I should get done and also let me know what was still looking ...

Jay on US27 Lansing location was very friendly and explained what I should get done and also let me know what was still looking good on my vehicle. As a female, I appreciate not being told I need “this this and this done” and then finding out later it really didn’t need to be done. These guys were honest and worked quickly and efficiently to get me in and out. I’ll definitely be returning to this location!

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Everything went very timely and everyone was very efficient and professional and on point

Everything went very timely and everyone was very efficient and professional and on point

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Employees were friendly and worked well as a team to service the cars around me as well as mine. I am always happy to visit thi ...

Employees were friendly and worked well as a team to service the cars around me as well as mine. I am always happy to visit this Valvoline store.

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The staff was incredibly helpful and had a great attitude! They truly enjoy their job! Customer service was outstanding! I ha ...

The staff was incredibly helpful and had a great attitude! They truly enjoy their job! Customer service was outstanding! I have relaid this to everyone I know! Being a widow isn’t easy but they took care of me!

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The guys are funny and always make sure I know what’s wrong with my car and I’m never there for a long time. They always let me ...

The guys are funny and always make sure I know what’s wrong with my car and I’m never there for a long time. They always let me know what they’re doing before they do it

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Friendly greeting from Mel great service and explanations from Tom and team

Friendly greeting from Mel great service and explanations from Tom and team

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The employees at this location were better than any I have seen at other locations. They were polite, knowledgeable and professi ...

The employees at this location were better than any I have seen at other locations. They were polite, knowledgeable and professional. They seemed like they got along as a great team also. They described services recommended for my car but weren’t pushy at all. I really appreciate how they treated me and my vehicle!

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Explained possible add ons and upgrades but DIDN'T MAKE ME FEEL PRESSURED!!! I can't stress this enough. It was a breath of fres ...

Explained possible add ons and upgrades but DIDN'T MAKE ME FEEL PRESSURED!!! I can't stress this enough. It was a breath of fresh air!

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I had the pleasure to work with Jay and Mel. Jay was the window service tech who helped me along the entire visit. He was profes ...

I had the pleasure to work with Jay and Mel. Jay was the window service tech who helped me along the entire visit. He was professional, quick, and very friendly. Mel, among other things, filled my tires with air and helped assist under the hood. The service was explained well and I felt comfortable while being there!

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This was my first instant oil change (usually do it myself). I was impressed by how well organized the procedure was and how th ...

This was my first instant oil change (usually do it myself). I was impressed by how well organized the procedure was and how thorough. I'm more likely to stop doing it myself and returning to this location.

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Highly satisfied is asking quite a lot of an approval. I’m was more than satisfied with the service tho

Highly satisfied is asking quite a lot of an approval. I’m was more than satisfied with the service tho

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My name us Daniel Tymczyn. The service per my visit was exceptional and has always been per my experiences. Normally I would con ...

My name us Daniel Tymczyn. The service per my visit was exceptional and has always been per my experiences. Normally I would continue to be a patron. But, there was one instance that 100% insulted me personally and bothered me exceptionally. Once I provided all my personal information and instructions as to the services I would like performed per my visit, I decided to roll up my window. I did this for two reasons. There's 4 staff members communicating with each other in a very loud capacity constantly. Me being a bit under the weather didn't really feel like hearing it any longer. So I rolled my window up. Then I noticed an individual make a note on my account that I had "rolled my window up once I provided my personal information." I'm not too sure why this information was pertinent to me getting my oil changed. If for some reason I get pulled over for getting my father's vehicle serviced, a father who is a 100% disabled Vietnam veteran, I will be holding the actions of this establishment actionable, at least as far as preventing any future visits as a patron. Thank you and good day.

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All of the staff were extremely nice and explained every detail of what was going on with my services that were being rendered a ...

All of the staff were extremely nice and explained every detail of what was going on with my services that were being rendered and I had a filter that was in a difficult spot in my car and they worked together to get it replaced. I had put air in my tires and forgot to put my caps back on? But to my amazement, when they checked my tires, they added caps. Nice touch! Very friendly and professional staff. I live 4 minutes away so you can be assured I will be returning for my next oil change.

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I had to wait too long. It was explained to me that the personnel had to go buy a part for the car ahead of me. Why didn't they ...

I had to wait too long. It was explained to me that the personnel had to go buy a part for the car ahead of me. Why didn't they have it on hand?

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I like the employees. They are friendly and have a good attention to detail.

I like the employees. They are friendly and have a good attention to detail.

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too much up selling, could have had it done cheaper at the dealership, even though i bought a Groupon voucher

too much up selling, could have had it done cheaper at the dealership, even though i bought a Groupon voucher

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Great team, felt very welcomed and informed

Great team, felt very welcomed and informed

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SERVICE

SERVICE

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Awesome crew and very fast! Deb is the best!

Awesome crew and very fast! Deb is the best!

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Friendly, quick and trusted service.

Friendly, quick and trusted service.

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The staff is very well trained and they know their business. They are always friendly, helpful and get me in and out quickly. ...

The staff is very well trained and they know their business. They are always friendly, helpful and get me in and out quickly. They let me know of any manufacturer recommended services my car will need in the immediate future to keep it running well. Finally they have a computer record of my car and everything they have done to it which allows them to advise me of upcoming maintenance that will need to be done.

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Courteous, knowledgeable staff.

Courteous, knowledgeable staff.

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I just wanted an oil change and did not appreciate having to listen to a long litany of recommended services.

I just wanted an oil change and did not appreciate having to listen to a long litany of recommended services.

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Always great customer care at this location. Friendly manager and employees

Always great customer care at this location. Friendly manager and employees

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I always return to this Valvoline. Staff is friendly and knowledgeable. You have a great team here!

I always return to this Valvoline. Staff is friendly and knowledgeable. You have a great team here!

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mel was very understanding that indid mot want to buy additonal servives at this time amd gave me no pressure. Quoted me on phon ...

mel was very understanding that indid mot want to buy additonal servives at this time amd gave me no pressure. Quoted me on phone and was very pleasant to work with.

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Everyone there was great very friendly and knowledgeable.love them will always go back there

Everyone there was great very friendly and knowledgeable.love them will always go back there

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Deb was real professional, and treated me well. My wheels were rotated quickly

Deb was real professional, and treated me well. My wheels were rotated quickly

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Excellent customer service and very friendly staff

Excellent customer service and very friendly staff

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The service staff was all around amazing! Josh, Alex and Jay are all incredible! They were laughing and making jokes and just al ...

The service staff was all around amazing! Josh, Alex and Jay are all incredible! They were laughing and making jokes and just all around amazing! Alex worked super hard to get my cabin air filter out and it seemed like such a pain but he got it out so we could change it! Overall amazing staff!

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I've been to a few different ones and everyone is always very professional and very nice.

I've been to a few different ones and everyone is always very professional and very nice.

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Friendly courteous staff. Very quick completion.

Friendly courteous staff. Very quick completion.

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Every person working there was exceptionally friendly and extremely polite. I was very impressed with the level of customer ser ...

Every person working there was exceptionally friendly and extremely polite. I was very impressed with the level of customer service at this location. I have visited other locations in the area and this one stands out!

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Employees are always courteous, and service is quick!

Employees are always courteous, and service is quick!

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I really like the people who work there. They remember me and treat me as if I matter to them. I feel like they are taking care ...

I really like the people who work there. They remember me and treat me as if I matter to them. I feel like they are taking care of me and my vehicle.

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Long wait outside. Staff seem to be in a daze

Long wait outside. Staff seem to be in a daze

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Friendly and knowledgeable staff

Friendly and knowledgeable staff

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Everyone at this location is very friendly and professional.

Everyone at this location is very friendly and professional.

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The wait was short for a Saturday. The service team seemed to work well together, knowing what tools and products were needed t ...

The wait was short for a Saturday. The service team seemed to work well together, knowing what tools and products were needed to complete the oil change in a timely manner. A professionalism was evident. I was able to use a $10 coupon.

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I often have a great experience no matter what Valviline I go to. I have found that every time I have gone to the Valvoline on N ...

I often have a great experience no matter what Valviline I go to. I have found that every time I have gone to the Valvoline on North East Street, I have a great experience. Jay was very thorough and honest about my car needs and what I need to keep in mind for future maintenance. Deb was also very professional and I was very confident in her abilities and knowledge of my vehicle needs. I had a fantastic experience and will recommend Valvoline to everyone I know.

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Nice neatly dressed professionals with smiles

Nice neatly dressed professionals with smiles

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Never had my tires rotated here before. Drove to Chicago afterward and it was a smooth ride!

Never had my tires rotated here before. Drove to Chicago afterward and it was a smooth ride!

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The staff was amazing. Very genuine and friendly, took the time to engage in conversation. Explained every step and answered que ...

The staff was amazing. Very genuine and friendly, took the time to engage in conversation. Explained every step and answered questions. The service was so good I actually told friends and family. Nice crew you have working there.

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Great and communicative staff.

Great and communicative staff.

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The staff was so nice and helpful! Very nice people!!

The staff was so nice and helpful! Very nice people!!

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The staff was friendly. They're very knowledgeable. The facility was clean.

The staff was friendly. They're very knowledgeable. The facility was clean.

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The crew were extremely kind and worked well together

The crew were extremely kind and worked well together

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I've used them many times and they are always great.

I've used them many times and they are always great.

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The team did an excellent and efficient job servicing my Jeep. Kudos go out to Alex Whitney, Bradley, and Nicholas. Thank you so ...

The team did an excellent and efficient job servicing my Jeep. Kudos go out to Alex Whitney, Bradley, and Nicholas. Thank you so much for your hard work on my vehicle!

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Everyone on staff was exceptional! Mell was my csa and was a pleasure to speak with he made it fun but was still professional an ...

Everyone on staff was exceptional! Mell was my csa and was a pleasure to speak with he made it fun but was still professional and informative. Nicholas worked under my hood and seemed like he really knew his stuff. Thomas worked underneath my car and seemed like he truly enjoyed what he was doing. Everyone was shouting out back and forth about what they had been working on which I'm sure was for communication and they made my visit fast, friendly and enjoyable. I love this location and it's employees.

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They were professional, informative, polite and worked as a Team.

They were professional, informative, polite and worked as a Team.

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The staff is always friendly and easy to talk too. I drive out of my way to go to the place. Never feel pressured to buy anythin ...

The staff is always friendly and easy to talk too. I drive out of my way to go to the place. Never feel pressured to buy anything I don't want. Great place, awesome staff.

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Interacted with Mell. He was professional and courteous.

Interacted with Mell. He was professional and courteous.

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Everytime I go to this located I am always greeted with smiling faces, it makes me actually enjoy getting my oil changed. They m ...

Everytime I go to this located I am always greeted with smiling faces, it makes me actually enjoy getting my oil changed. They make me feel comfortable and they are very quick. I highly recommend this location!!

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Close to work. Usually stop on way home after work. It fast your way over priced. Walmart is $25. Less but it takes close to Two ...

Close to work. Usually stop on way home after work. It fast your way over priced. Walmart is $25. Less but it takes close to Two hours to get this done there.

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Quick service, professional & friendly staff

Quick service, professional & friendly staff

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Just overall experience

Just overall experience

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The technicians and Manager Alex treat me with the utmost courtesy and respect. They are cordial and knowledgable about my car a ...

The technicians and Manager Alex treat me with the utmost courtesy and respect. They are cordial and knowledgable about my car and the products offered by Valvolene. They make the oil change experience less of a hassle. I actually look forward to visiting this Valvolene (N East St in Lansing). I think that the management of the business has a lot to do with it. Alex is a top tier professional. His positive attitude also trickles down to the individual technicians as all are courteous and friendly like Alex.

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They listened to what I was wanting and did not pressure me into more products.

They listened to what I was wanting and did not pressure me into more products.

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very satisfied with the staff at the facility, but the cost/value (which they don't have control over) is higher than competitor ...

very satisfied with the staff at the facility, but the cost/value (which they don't have control over) is higher than competitors prices.....therefore decreasing the value for me.

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The team was friendly, and knowledgable. They worked with a smile even though they were a bit behind the eight ball due to facil ...

The team was friendly, and knowledgable. They worked with a smile even though they were a bit behind the eight ball due to facility issues. I appreciate that kind of effort, and didn’t mind a little bit of a wait.

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Everyone was friendly, I was not pressured for upsales once I made it clear that I only wanted an oil change and that I would do ...

Everyone was friendly, I was not pressured for upsales once I made it clear that I only wanted an oil change and that I would do my wipers myself. The service was quick and everything seems to be running fine.

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The employees were very friendly & efficient

The employees were very friendly & efficient

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Quick and friendly service. Good price. Used coupon for a great deal!

Quick and friendly service. Good price. Used coupon for a great deal!

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Just had an overall great visit, friendly, polite and very knowledgeable staff!

Just had an overall great visit, friendly, polite and very knowledgeable staff!

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The staff was very friendly and quick to acknowledge my arrival. The fact i was able to quickly get my fluids refilled for free ...

The staff was very friendly and quick to acknowledge my arrival. The fact i was able to quickly get my fluids refilled for free made me highly satisfied.

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Jay was courteous, informative, and helpful. Staff seemed to know what they were doing for the most part. Appreciated there was ...

Jay was courteous, informative, and helpful. Staff seemed to know what they were doing for the most part. Appreciated there was no high pressure sales tactics used.

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Timely, customer service, explained things, cost comparisons

Timely, customer service, explained things, cost comparisons

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Service was quick and friendly

Service was quick and friendly

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I have been coming to the same one on N cedar-Us 127 lansing Mich for years. The service has never wavered. Kind, courteous and ...

I have been coming to the same one on N cedar-Us 127 lansing Mich for years. The service has never wavered. Kind, courteous and informative

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I go here for my oil changes with all my cars, I happy with the service the staff are wonderful always nice and full of info. Th ...

I go here for my oil changes with all my cars, I happy with the service the staff are wonderful always nice and full of info. Thank you team members you make my visit good.

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It is always nice coming into valvoline. Always greeted upon arrival by friendly workers. The work is always done quickly and ef ...

It is always nice coming into valvoline. Always greeted upon arrival by friendly workers. The work is always done quickly and efficiently.I started coming to this location and haven’t gone anywhere else since. Thank you

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I've been going to Valvoline for well over 10 years and have not had any issues with the oil change. This location has been very ...

I've been going to Valvoline for well over 10 years and have not had any issues with the oil change. This location has been very good in all areas.

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Quick service and great customer service!

Quick service and great customer service!

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The customer service representative was very friendly, knowledgeable and not too pushy on the upsales

The customer service representative was very friendly, knowledgeable and not too pushy on the upsales

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They don't try to sell you unnecessary stuff and they were efficient.

They don't try to sell you unnecessary stuff and they were efficient.

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The guys were all great

The guys were all great

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Polite courteous staff. Quick work and thorough

Polite courteous staff. Quick work and thorough

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I dont enjoy always feeling like I know I am going to try and get sold lots of things when I go to valvoline, even the things I ...

I dont enjoy always feeling like I know I am going to try and get sold lots of things when I go to valvoline, even the things I need like filters are very overpriced. The person servicing my vehicle was somewhat robotic and I have had much more fun experiences with other employees at other locations. It was an ok experience, nothing very negative, it was just ok.

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Jay was very nice and let me know everything’s that they were doing and they were very thorough.

Jay was very nice and let me know everything’s that they were doing and they were very thorough.

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The manager Alex was very professional

The manager Alex was very professional

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The staff was very courteous and friendly. Both the staff and the facilities were very neat and clean.

The staff was very courteous and friendly. Both the staff and the facilities were very neat and clean.

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very friendly staff. Mel is a nice friendly guy to talk to. he's from the country

very friendly staff. Mel is a nice friendly guy to talk to. he's from the country

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The associates were friendly,very courteous, and prompt. I trust Valvoline products and will continue to use them.

The associates were friendly,very courteous, and prompt. I trust Valvoline products and will continue to use them.

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Great customer service, All people were very friendly.

Great customer service, All people were very friendly.

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To be highly satisfied, people have to truly go above and beyond and be genuine. Though I appreciate how I am treated, especiall ...

To be highly satisfied, people have to truly go above and beyond and be genuine. Though I appreciate how I am treated, especially at this particular store, it's a good experience. To be truly excellent and receive my recognition, people must excel. That's all.

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Very professional and very respectful

Very professional and very respectful

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prompt and courteous service - communicated with me throughout the process

prompt and courteous service - communicated with me throughout the process

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They were very friendly. Told me about the different services available, but did not pressure me to buy anything I didn't need.

They were very friendly. Told me about the different services available, but did not pressure me to buy anything I didn't need.

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I was satisfied, why would you ask this? if I answered a question that way why would I not be able to go back? this is a flaw in ...

I was satisfied, why would you ask this? if I answered a question that way why would I not be able to go back? this is a flaw in your survey.

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All members of VIOC were freindly and respectful. Addressed quetions regarding service and items for vehicle to keep it in top ...

All members of VIOC were freindly and respectful. Addressed quetions regarding service and items for vehicle to keep it in top running condition.

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Fast friendly extremely knowledgeable

Fast friendly extremely knowledgeable

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Greeted before entering the building and everyone was so kind and helpful. The service was amazing.

Greeted before entering the building and everyone was so kind and helpful. The service was amazing.

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I believe her name was Deb who greeted me and handled the visit was very professional, very personal, and made the visit positiv ...

I believe her name was Deb who greeted me and handled the visit was very professional, very personal, and made the visit positive by listening and not trying to oversell the transaction.

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I got what I needed and the experts explqine what I needed and why. They did not pressure me into buying things.

I got what I needed and the experts explqine what I needed and why. They did not pressure me into buying things.

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This Valvoline had great customer service. I told them what I needed and they didn’t pressure me into buying other stuff. They g ...

This Valvoline had great customer service. I told them what I needed and they didn’t pressure me into buying other stuff. They gave me suggestions as to what I should purchase but didn’t keep pressing the product which was great.

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The crew at the facility were knowledgeable and did a great job.

The crew at the facility were knowledgeable and did a great job.

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The csa and top side tech treat coworkers who are guest indifferent; like it's not as important to service my vehicle quickly be ...

The csa and top side tech treat coworkers who are guest indifferent; like it's not as important to service my vehicle quickly because I work with them

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Although I had a wait, I didn't mind. The service at this location is unmatched. Everyone is very polite and welcoming. I always ...

Although I had a wait, I didn't mind. The service at this location is unmatched. Everyone is very polite and welcoming. I always feel like my vehicle is better after I leave this Valvoline location. I feel like my car drives better, I know it might be silly to say from a oil change, but I'm convinced.

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The employees seem to be annoyed by each other. They were all very professional but I could sense some contention between a coup ...

The employees seem to be annoyed by each other. They were all very professional but I could sense some contention between a couple of the employees and it was a little uncomfortable. It’s not enough to make me not want to use this location in the future, but it was noticeable.

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I appreciate the kindness and patience explaining to me what i could use but wasn’t pressured to do so. I was asked if i had any ...

I appreciate the kindness and patience explaining to me what i could use but wasn’t pressured to do so. I was asked if i had any concerns or questions but due to the excellent break down explained everything that they were doing and everything they though i could use had answered any questions i had during my visit. Great job!

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I was very impressed with the customer service but a little put off by the price. I got an oil change and they filled up my wind ...

I was very impressed with the customer service but a little put off by the price. I got an oil change and they filled up my windshield wiper fluid and I would have payed $105 if I didn't have a coupon for something that is worth maybe $80.

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Bradley did an excellent job!

Bradley did an excellent job!

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Best qualified attendants you’ve ever had at this location

Best qualified attendants you’ve ever had at this location

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Great staff and very quick

Great staff and very quick

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great staff

great staff

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Deb & Alex were like professionals calling out orders and responses courteously, promptly and following up with results. Good ex ...

Deb & Alex were like professionals calling out orders and responses courteously, promptly and following up with results. Good experience.

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The employees are so friendly and make the oil change experience so much less of a drag. They are so personable my kids even ni ...

The employees are so friendly and make the oil change experience so much less of a drag. They are so personable my kids even nick named one of them. This is by far the best crew I have ever seen at this valvoline and ive been going off and on for 10 years. The same two guys helped me both this time and last and they are why we will be back. Nice job!

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I always like the customer service and knew everybody there when I got my oil change was working hard!

I always like the customer service and knew everybody there when I got my oil change was working hard!

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The gentalman that waited on us very friendly, knowledgable, and honest. we could find better customer any where else, that we r ...

The gentalman that waited on us very friendly, knowledgable, and honest. we could find better customer any where else, that we received that day. It was a Great visit. the team there deserves a WAY TO GO.

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Personnel were courteous, efficient & service was performed in a timely manner.

Personnel were courteous, efficient & service was performed in a timely manner.

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Alex, Mell and Arturo made sure to take care of my vehicle even when I came in late and give me a wealth of information about a ...

Alex, Mell and Arturo made sure to take care of my vehicle even when I came in late and give me a wealth of information about a new vehicle.

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The woman who took care of my visit was very professional and informative. Overall great experience! All of the workers were fri ...

The woman who took care of my visit was very professional and informative. Overall great experience! All of the workers were friendly and seemed to really enjoy their jobs, which is difficult to accomplish these days. Therefore, was very refreshing!

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Friendly staff

Friendly staff

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They were friendly and got the job done in a decent amount of time. That’s the main reason why I enjoy using Valvoline Instant O ...

They were friendly and got the job done in a decent amount of time. That’s the main reason why I enjoy using Valvoline Instant Oil Change services. I don’t have to wait an hour or two for service, so I will use them from here on out.

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Very friendly staff, quality service. I asked for clarification on price of wipers and the male staff didn’t understand what I w ...

Very friendly staff, quality service. I asked for clarification on price of wipers and the male staff didn’t understand what I was asking. Female staff overheard and answered my question to my satisfaction. Male staff got upset with her & spoke to manager but she was just trying to help because she understood what I was asking and he didn’t. The way I was treated by all staff was above and beyond my expectations. I felt like they truly cared about the safety of my vehicle and myself. I was very pleased.

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The price was too high. I can get an oil change and the tires rotated for about $45 at the dealership where I bought the car.

The price was too high. I can get an oil change and the tires rotated for about $45 at the dealership where I bought the car.

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The young lady that worked with me was knowledgeable and professional, but she seemed a little "amped up". I jokingly mentione ...

The young lady that worked with me was knowledgeable and professional, but she seemed a little "amped up". I jokingly mentioned to her she should calm down. The manager said something to the effect of "this is her calm", and we had a little chuckle. She was hard working and professional, and in no way will this have any bearing on my returning. She was a nice young woman, and I don't want this survey to have any negative impact on her.

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Staff was friendly and smart. Location is convenient. Service was fast.

Staff was friendly and smart. Location is convenient. Service was fast.

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Staff were wonderful and had great attitudes. They all seemed happy to be there. Wow!

Staff were wonderful and had great attitudes. They all seemed happy to be there. Wow!

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I like that they call off what they are inspecting as they move through their list.

I like that they call off what they are inspecting as they move through their list.

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Fast n competent/skilled

Fast n competent/skilled

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I am new to driving and this was my first oil change and they were patient with when I was confused.

I am new to driving and this was my first oil change and they were patient with when I was confused.

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Very friendly and fast and great communication

Very friendly and fast and great communication

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no greeting upon arrival

no greeting upon arrival

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Those who greeted and serviced me were kind, friendly, welcoming, and it was ninety degrees outside. What a day to work there it ...

Those who greeted and serviced me were kind, friendly, welcoming, and it was ninety degrees outside. What a day to work there it must have been for them!

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The people were very nice. Very efficient.

The people were very nice. Very efficient.

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I was greeted while waiting outside the bay and that is not always the case at some of the locations. They listened to my concer ...

I was greeted while waiting outside the bay and that is not always the case at some of the locations. They listened to my concerns and corrected them. I was in and out very quickly. The service attendant knew my son and asked me if she could take a selfie on her phone to send to him, we both laughed pretty hard when he saw it.

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Overall experience was good. Compared my coupons/discounts so I was able to get the most value

Overall experience was good. Compared my coupons/discounts so I was able to get the most value

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Everyone seems to be happy to do a great job for the coustmer

Everyone seems to be happy to do a great job for the coustmer

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Quick servise.

Quick servise.

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Very professional and very quick service. Thank you.

Very professional and very quick service. Thank you.

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Jay and Samuel provided excellent customer service. Both are polite. Both explain things in understandable terms. Both are asset ...

Jay and Samuel provided excellent customer service. Both are polite. Both explain things in understandable terms. Both are assets to your company. Also I have had them assist me on prior visits. They ALWAYS provide top notch vehicle service AND customer service. Very nice young men.

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The service providers were amazingly pleasant and informative!

The service providers were amazingly pleasant and informative!

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Fast, friendly and efficient service.

Fast, friendly and efficient service.

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Alex and his team were great! I went in because I thought my oil was low and they informed that it was a quart and a half low, a ...

Alex and his team were great! I went in because I thought my oil was low and they informed that it was a quart and a half low, and topped it off for me free of charge! They were all very polite and seemed happy to help me.

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Staff was incredibly professional and friendly.

Staff was incredibly professional and friendly.

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The workers were friendly and did explain everything. I didn’t feel uncomfortable not knowing car lingo.

The workers were friendly and did explain everything. I didn’t feel uncomfortable not knowing car lingo.

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I had been here before and they knew the vehicle so there was no explanation of prices and reminded me of what I needed to chang ...

I had been here before and they knew the vehicle so there was no explanation of prices and reminded me of what I needed to change

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I received excellent customer service. All of my questions were thoroughly answered. I didn't feel like I was pressure to make a ...

I received excellent customer service. All of my questions were thoroughly answered. I didn't feel like I was pressure to make any decisions and was appreciative of all the extra information I was given about my vehicle and everything that was going on and being done to my vehicle. The technicians were amazing and made something I normally don't enjoy having to do an enjoyable experience.

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They were a good group of guys, that were very knowledgeable, and friendly.

They were a good group of guys, that were very knowledgeable, and friendly.

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Took care of business

Took care of business

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Good service

Good service

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Very fast and helpful

Very fast and helpful

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....near my house, super fast, nice people and they helped me learn how to reset my Oil light.

....near my house, super fast, nice people and they helped me learn how to reset my Oil light.

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Every one of the staff were polite, courteous and professional.

Every one of the staff were polite, courteous and professional.

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The people at this Instant Oil Change were very good. Answered all my questions I had. They new their jobs and what they needed ...

The people at this Instant Oil Change were very good. Answered all my questions I had. They new their jobs and what they needed to do. Very polite.

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They explain to me everything I asked and need

They explain to me everything I asked and need

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Friendly staff. Quick service.

Friendly staff. Quick service.

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Seems like they were experiencing a problem with their computer program. Unable to bring up any data about my prior services the ...

Seems like they were experiencing a problem with their computer program. Unable to bring up any data about my prior services there including my name, address or anything relevant about the years I've done business there or the cars I have.This caused a delay in getting me in/out as quickly as I have experienced in the past.

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Everyone was friendly and helpful. They did a great job.

Everyone was friendly and helpful. They did a great job.

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The guys gave me wanted I wanted, did it in a complete and timely manner, and did not pressure me to buy anything else.

The guys gave me wanted I wanted, did it in a complete and timely manner, and did not pressure me to buy anything else.

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They enthusiastically helped with a mistake by another oil change store, and saved me a lot of potential problems.

They enthusiastically helped with a mistake by another oil change store, and saved me a lot of potential problems.

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Friendly and thorough.

Friendly and thorough.

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Price for oil change is too high

Price for oil change is too high

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I liked the easy in, easy out with no waiting. The friendly, knowledgeable technicians explained everything they did and did not ...

I liked the easy in, easy out with no waiting. The friendly, knowledgeable technicians explained everything they did and did not try to add on other services.

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Staff provided excellent customer service, polite, and courteous.

Staff provided excellent customer service, polite, and courteous.

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Mel was friendly and no pressure for thee tea services or air filter, I didn’t need.

Mel was friendly and no pressure for thee tea services or air filter, I didn’t need.

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Good staff

Good staff

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Very friendly and explained stuff i did not understand

Very friendly and explained stuff i did not understand

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Great staff

Great staff

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I was pleased with the service-I think everything was fine and I was satisfied with the experience.

I was pleased with the service-I think everything was fine and I was satisfied with the experience.

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I was satisfied. It's not like it was a bad experience. Quality boys working on my car and they got the job done so zero complai ...

I was satisfied. It's not like it was a bad experience. Quality boys working on my car and they got the job done so zero complaints here

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Fast and professional

Fast and professional

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It was an oil change, I was satisfied with it. I would not read too much into the fact that I was not highly satisfied with it. ...

It was an oil change, I was satisfied with it. I would not read too much into the fact that I was not highly satisfied with it. I am not a car guy and I was treated great by the employees which is what you would expect when you go to get any type of service. They did their jobs and they were very professional about it.

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Had never been before. And was very impressed.

Had never been before. And was very impressed.

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Your workers were professional and courtice.

Your workers were professional and courtice.

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Staff was very, very friendly, polite and personable!

Staff was very, very friendly, polite and personable!

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Very nice crew answered all my questions and polite

Very nice crew answered all my questions and polite

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Everytime I bring my car in, I am impressed with how professional and friendly the entire staff is. I have been going to this st ...

Everytime I bring my car in, I am impressed with how professional and friendly the entire staff is. I have been going to this store for a few years now because service is always excellent and there are never any high pressure sales pitches.

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Everybody was very courteous, professional and knowledgeable, and they all seemed to enjoy working there.

Everybody was very courteous, professional and knowledgeable, and they all seemed to enjoy working there.

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This location is located near my place of employment, so very convenient to access. Additionally, service is prompt which allows ...

This location is located near my place of employment, so very convenient to access. Additionally, service is prompt which allows stopping by during my lunch hour or on my way home is time saving. Staff have always been kind, courteous and answer my questions.

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Fast, friendly service. Appreciate the thoroughness of going over my vehicle. And also appreciate not feeling pressured to buy ...

Fast, friendly service. Appreciate the thoroughness of going over my vehicle. And also appreciate not feeling pressured to buy more services or products. I used to make my husband take the car as I was too stressed out about the pressure to buy additional services!

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I have taken my car into about five different places this year and paid mad amounts to fix car and each place in aftermath left ...

I have taken my car into about five different places this year and paid mad amounts to fix car and each place in aftermath left something out that needed work. For instance, my oil waa changed but they did not switch out the filter or tell me so I could purchase it. Coming to valvoline they pointed out this problem and provided corrective action. Which I appreciate. Also they pricing was as presented, no hidden fees or added charges.

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First time at this location, I love the consistency of service between locations!

First time at this location, I love the consistency of service between locations!

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I specifically requested JUST an oil change. However, the CSR continued to go into his diatribe about everything that was recomm ...

I specifically requested JUST an oil change. However, the CSR continued to go into his diatribe about everything that was recommended for my car, how much each service was, and how much of a discount I would get on each service if I did them that day. I don’t like feeling pressured, or that the only way to get someone to stop talking is to interrupt them (be rude). I would rather they ask if I want to hear about the other services.

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The staff on duty was knowledgable and did a great job!! Thank You!!

The staff on duty was knowledgable and did a great job!! Thank You!!

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All the people working on this day were friendly and made me feel comfortable.

All the people working on this day were friendly and made me feel comfortable.

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The employees were very pleasant, they communicated clearly, completed the service requested in a timely fashion and made me lau ...

The employees were very pleasant, they communicated clearly, completed the service requested in a timely fashion and made me laugh with their humor. Very pleasant experience and the first time that I had visited that particular location.

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Everyone was polite and courteous. I waited patiently as they finished up the job ahead of me. It was no problem. Everything was ...

Everyone was polite and courteous. I waited patiently as they finished up the job ahead of me. It was no problem. Everything was handled kindly and professionally.

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Excellent and friendly customer service. No high pressure sales feeling. Knowledgeable staff.

Excellent and friendly customer service. No high pressure sales feeling. Knowledgeable staff.

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Very friendly people. Very knowlegable. Very pleased overall.

Very friendly people. Very knowlegable. Very pleased overall.

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The staff was very friendly and explained all of the preventative maintenance that needed to be done. They were very thorough, o ...

The staff was very friendly and explained all of the preventative maintenance that needed to be done. They were very thorough, offering expert advice even if I wanted to get a service done somewhere else. I value honesty over the ability to sell me a product. I've previously worked for Valvoline but only trust my vehicles with certain people/shops. The guys at yhe North East St location in Lansing are awesome.

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Was treated respectfully. The cashier applied appropriate known coupons to help lower the total cost of the day. Everyone was ...

Was treated respectfully. The cashier applied appropriate known coupons to help lower the total cost of the day. Everyone was very polite and completed the oil change quickly.

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Good customer service, quick oil change.

Good customer service, quick oil change.

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I have been using valvoline for my last 3 vehicles. Always good and timely service and good attitudes from employees

I have been using valvoline for my last 3 vehicles. Always good and timely service and good attitudes from employees

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I want to thank all the guys that were working this weekend. They were very friendly and very helpful with my questions I had ab ...

I want to thank all the guys that were working this weekend. They were very friendly and very helpful with my questions I had about my vehicle. I was in and out very fast, and I love the idea that I get to use my MSU employee discount.

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people are very polite and professonal

people are very polite and professonal

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The team members were incredibly friendly and quite entertaining while they worked! I didn't feel pressured to buy additional se ...

The team members were incredibly friendly and quite entertaining while they worked! I didn't feel pressured to buy additional serviced. I came in for an oil change and was in and out in 30 minutes or less.

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The service representative and technicians were polite and friendly. The were quick and did not pressure me into any other servi ...

The service representative and technicians were polite and friendly. The were quick and did not pressure me into any other services.

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The techs were very friendly and knowledgeable. No high pressure sales.

The techs were very friendly and knowledgeable. No high pressure sales.

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The technicians were easy to work with and informed me of the things that needed to be looked at potentially.

The technicians were easy to work with and informed me of the things that needed to be looked at potentially.

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Those fellas always treat me right. I have been going there for years because I already know them. I have had bad tires and need ...

Those fellas always treat me right. I have been going there for years because I already know them. I have had bad tires and needed new ones for months but everytime I pulled in for air they already knew just what I wanted and I know they were tired of me but they never acted like they were. I finally have new tires Lol

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I am highly satisfied because of the quickness and convenience. Gentleman were friendly and kind.

I am highly satisfied because of the quickness and convenience. Gentleman were friendly and kind.

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the people waiting on me were very kind and I didn't have to wait in line. I like this center because they are really fast you d ...

the people waiting on me were very kind and I didn't have to wait in line. I like this center because they are really fast you dont have to wait long.

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These guys are knowledgeable, fast and friendly. I have been coming to this one since my move to Lansing MI. Prior to that I alw ...

These guys are knowledgeable, fast and friendly. I have been coming to this one since my move to Lansing MI. Prior to that I always went to the one in Jackson, MI. I trust Valvoline completely!

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Got the oil life reminder reset on the second try.

Got the oil life reminder reset on the second try.

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I had the transmission oil changed. I thought the price was high.

I had the transmission oil changed. I thought the price was high.

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Valvoline does a good job greeting its patrons and it doesn't leave items under the hood or forget to screw crucial caps back on ...

Valvoline does a good job greeting its patrons and it doesn't leave items under the hood or forget to screw crucial caps back on like at Midas.

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I was highly satisfied with the top notch service provided by the technicians. Very polite and educated.

I was highly satisfied with the top notch service provided by the technicians. Very polite and educated.

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Very helpful and they help me to discover my rim was bent and I was losing tire air pressure. I never would of known otherwise. ...

Very helpful and they help me to discover my rim was bent and I was losing tire air pressure. I never would of known otherwise. I do a lot of highway travel so them finding that issue saved me.

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Jay and Alex were wonderful

Jay and Alex were wonderful

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Staff was friendly, and explained everything, very fast and easy, no pressure, and manger came out and introduced himself also!

Staff was friendly, and explained everything, very fast and easy, no pressure, and manger came out and introduced himself also!

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Good service

Good service

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The techs stayed after closing and took care of the work after I had called ahead to ask if the service I needed would take past ...

The techs stayed after closing and took care of the work after I had called ahead to ask if the service I needed would take past closing of the store

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The man in charge could not have been better in the way he conducted his tasks. Would be very hard to find any where during the ...

The man in charge could not have been better in the way he conducted his tasks. Would be very hard to find any where during the process that need improvement.This survey on the other hand is just to long!! Only reason I'm continuing is to pass on how good my experience was with that person. Not in any way an endorsement of all the redundant questions.

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Awesome service, great attitude in the shop,

Awesome service, great attitude in the shop,

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The friendly customer service and quick and easy service. Also very accomodating

The friendly customer service and quick and easy service. Also very accomodating

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Good overall service

Good overall service

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Felt safe. Was treated with respect. Staff seemed to be knowledgeable & friendly.

Felt safe. Was treated with respect. Staff seemed to be knowledgeable & friendly.

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Took way too long. Also, last time I went to a Valvoline they were out of the oil I normally get so they upgraded me at no extra ...

Took way too long. Also, last time I went to a Valvoline they were out of the oil I normally get so they upgraded me at no extra charge. However, I was unaware during this visit that when I they asked if I want the oil I usually get and I said yes that it was the higher priced oil. By the time I realized, it was too late.

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The service technicians were very friendly, respectful, and knowledgeable.

The service technicians were very friendly, respectful, and knowledgeable.

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Friendly

Friendly

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Jay, Sam, and Mell where very polite during the oil change and gave off a positive vibe

Jay, Sam, and Mell where very polite during the oil change and gave off a positive vibe

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The guys were super friendly and professional. I stopped coming to valvoline with all of our vehicles for 2yrs because the peopl ...

The guys were super friendly and professional. I stopped coming to valvoline with all of our vehicles for 2yrs because the people working there at the time were idiots and super unprofessional. Jay and Mel made me feel welcome as soon as I pulled around the building.

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Jacob was a great help! He made the visit quick and easy! He should get a raise!

Jacob was a great help! He made the visit quick and easy! He should get a raise!

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Jacob and his team did an exceptional job and the store was very clean! Thanks guys!

Jacob and his team did an exceptional job and the store was very clean! Thanks guys!

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We were very satisfied with the service, however, the price was a lot higher than I've ever paid with other oil changes using Va ...

We were very satisfied with the service, however, the price was a lot higher than I've ever paid with other oil changes using Valvoline oil.

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The guys knew their stuff and very talkative which put a smile on my face

The guys knew their stuff and very talkative which put a smile on my face

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Your staff noticed a gas line leak on my car and informed me before it became a huge issue, I was able to get the car into a sho ...

Your staff noticed a gas line leak on my car and informed me before it became a huge issue, I was able to get the car into a shop for repair in a timely manner.

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The technician, Jacob, was friendly, honest and knowledgeable. Fast and efficient.

The technician, Jacob, was friendly, honest and knowledgeable. Fast and efficient.

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The gentelman was very engaging and very hepful with everything during the oil change!.

The gentelman was very engaging and very hepful with everything during the oil change!.

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Customer service was great. Very friendly.

Customer service was great. Very friendly.

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Fast friendly service

Fast friendly service

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Fast, friendly, no push to buy or replace anything

Fast, friendly, no push to buy or replace anything

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Everyone is always in such a good mood I actually went to work happy after because of it.

Everyone is always in such a good mood I actually went to work happy after because of it.

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It was cold outside and I needed a battery. The service was completed quickly in a warm area. Techs were quick and informative. ...

It was cold outside and I needed a battery. The service was completed quickly in a warm area. Techs were quick and informative. Price was around what I expected

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I don't recall them checking my head lights.

I don't recall them checking my head lights.

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this was a visit from my daughter. she needed washer fluid and coolant and your employees treated her so good and even put on h ...

this was a visit from my daughter. she needed washer fluid and coolant and your employees treated her so good and even put on her new windshield washers she got for Christmas on for her. I'm very happy that she has a place to go to get things on her car taken car of when her father and I can't. You're close to our house and she feels comfortable going to you for help. Thank you all very much!

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I think that the people know what they are doing.

I think that the people know what they are doing.

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no comment

no comment

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Quick efficient, friendly service with no upsale pressure.

Quick efficient, friendly service with no upsale pressure.

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The staff worked together well . Preformed as expected. One of the staff let me know the radiator cap was not holding pressure ...

The staff worked together well . Preformed as expected. One of the staff let me know the radiator cap was not holding pressure and needed to be replaced, so I stopped on the way home and replaced it. Thanks Great job.

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The staff is knowledgeable and friendly its close to home. They never have the oil my vehicle requires but its okay because its ...

The staff is knowledgeable and friendly its close to home. They never have the oil my vehicle requires but its okay because its cheaper overall to bring my own.

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Heat info for future needs

Heat info for future needs

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Tech very friendly& knowledgable!

Tech very friendly& knowledgable!

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Everyone was friendlt and i felt like theh cared about my vehicle

Everyone was friendlt and i felt like theh cared about my vehicle

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Staff are always kind, respectful, and engaging. They take time to answer my questions and I appreciate the fantastic service!

Staff are always kind, respectful, and engaging. They take time to answer my questions and I appreciate the fantastic service!

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The Valvoline on Larch st was very kind and friendly!

The Valvoline on Larch st was very kind and friendly!

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quick and friendly; I was on my lunch hour.

quick and friendly; I was on my lunch hour.

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I have visited this branch before and have been completely satisfied with the efficiency of the staff. They are a great group o ...

I have visited this branch before and have been completely satisfied with the efficiency of the staff. They are a great group of workers who deserve a pay raise and Holiday bonus! These folks do a great job and are extremely attentive to detail and consumer's automobiles.

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Great service and they are very nice an good at their jobs.

Great service and they are very nice an good at their jobs.

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Everyone was ver professional and polite, called me by my name and explained everything to me

Everyone was ver professional and polite, called me by my name and explained everything to me

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Jake #2 seriously has amazing customer service. My visit was quick, painless, and I will be coming back to this location now for ...

Jake #2 seriously has amazing customer service. My visit was quick, painless, and I will be coming back to this location now for every oil change I will need for the future!

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Courtney was very professional and the manager was training a new guy and was very professional in his instructions and customer ...

Courtney was very professional and the manager was training a new guy and was very professional in his instructions and customer service.

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Professionalism. 😄

Professionalism. 😄

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Great customer service

Great customer service

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No real complaints. The greeter was very knowledgeable and helpful the other employees were more concerned about there task the ...

No real complaints. The greeter was very knowledgeable and helpful the other employees were more concerned about there task then the customer.

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The crew was very professional, and the manager was on the scene.

The crew was very professional, and the manager was on the scene.

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Everyone is always so professional and efficient. They all seem to work very well together and make their customers feel like f ...

Everyone is always so professional and efficient. They all seem to work very well together and make their customers feel like family! I actually look forward to my oil changes!

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Jacob Burt was exceptional in customer service and knowledge. He was able to trouble shoot, assess and resolve an issue I was ha ...

Jacob Burt was exceptional in customer service and knowledge. He was able to trouble shoot, assess and resolve an issue I was having. He led a great crew and made the experience enjoyable. I am thankful he was there to help and make my day better! :)

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They were very nice & worked quickly but efficiently.

They were very nice & worked quickly but efficiently.

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Courtney and Jay were both friendly and professional.

Courtney and Jay were both friendly and professional.

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Took awhile

Took awhile

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The staff was friendly and did not pressure me to buy things I did not need.

The staff was friendly and did not pressure me to buy things I did not need.

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Staff. And location.

Staff. And location.

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I love that the guys aren't creepy. I love when there is a woman working, it always makes me feel more comfortable but the last ...

I love that the guys aren't creepy. I love when there is a woman working, it always makes me feel more comfortable but the last couple times there hasn't been a woman there but I'm still comfortable with the guys who work there. They explain the other services offered and why they are important without pushing me.

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The staff was so friendly and explained each step of the process, which I greatly appreciated.

The staff was so friendly and explained each step of the process, which I greatly appreciated.

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Great staff! They had awesome interaction with the customers and were friendly and informative. I have already made recommendati ...

Great staff! They had awesome interaction with the customers and were friendly and informative. I have already made recommendations to others to use their service!

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Very good customer service.

Very good customer service.

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I have been a customer of the franchise for many years

I have been a customer of the franchise for many years

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Workers are very friendly and explain things clearly to individuals. I love the services that are offered between oil changes!

Workers are very friendly and explain things clearly to individuals. I love the services that are offered between oil changes!

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Staff was very friendly and went above and beyond to help me with my hood not matching properly. They were awesome

Staff was very friendly and went above and beyond to help me with my hood not matching properly. They were awesome

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Good service, good price, not pressured to buy additional services.

Good service, good price, not pressured to buy additional services.

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I almost went to a closer competitor, but don't always get the same quality of service. Within the first couple of minutes I was ...

I almost went to a closer competitor, but don't always get the same quality of service. Within the first couple of minutes I was very glad that I made the extra trip to come to this site. I was completely satisfied with my visit.

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Everyone was very friendly and kind, and the service was wonderful. The prices were great, and I didn’t feel pressured to buy an ...

Everyone was very friendly and kind, and the service was wonderful. The prices were great, and I didn’t feel pressured to buy anything that I didn’t need to.

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The manager was extremely friendly. He made being there a fun time rather than a chore. Wish there were more workers like him.

The manager was extremely friendly. He made being there a fun time rather than a chore. Wish there were more workers like him.

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Jay and I can't remember the other young man's name, maybe Jeff. Everyone was very knowledgeable and friendly. They were great ...

Jay and I can't remember the other young man's name, maybe Jeff. Everyone was very knowledgeable and friendly. They were great, you have a very nice staff at this location. Keep up the good job!!

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