Welcome to the North East Street store! Alex Whitney, Manager
227 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
TIRE
ROTATION
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
vincentkr
Never had my tires rotated here before. Drove to Chicago afterward and it was a smooth ride!
Never had my tires rotated here before. Drove to Chicago afterward and it was a smooth ride!
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Tammy
The staff was amazing. Very genuine and friendly, took the time to engage in conversation. Explained every step and answered que ...
The staff was amazing. Very genuine and friendly, took the time to engage in conversation. Explained every step and answered questions. The service was so good I actually told friends and family. Nice crew you have working there.
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Erik J
Great and communicative staff.
Great and communicative staff.
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Magram
The staff was so nice and helpful! Very nice people!!
The staff was so nice and helpful! Very nice people!!
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PhilM
The staff was friendly. They're very knowledgeable. The facility was clean.
The staff was friendly. They're very knowledgeable. The facility was clean.
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FF Tuttle
The crew were extremely kind and worked well together
The crew were extremely kind and worked well together
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Brian B
I've used them many times and they are always great.
I've used them many times and they are always great.
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williamdesign
The team did an excellent and efficient job servicing my Jeep. Kudos go out to Alex Whitney, Bradley, and Nicholas. Thank you so ...
The team did an excellent and efficient job servicing my Jeep. Kudos go out to Alex Whitney, Bradley, and Nicholas. Thank you so much for your hard work on my vehicle!
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Satisfied1989
Everyone on staff was exceptional! Mell was my csa and was a pleasure to speak with he made it fun but was still professional an ...
Everyone on staff was exceptional! Mell was my csa and was a pleasure to speak with he made it fun but was still professional and informative. Nicholas worked under my hood and seemed like he really knew his stuff. Thomas worked underneath my car and seemed like he truly enjoyed what he was doing. Everyone was shouting out back and forth about what they had been working on which I'm sure was for communication and they made my visit fast, friendly and enjoyable. I love this location and it's employees.
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Deb F
They were professional, informative, polite and worked as a Team.
They were professional, informative, polite and worked as a Team.
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Ryan L
The staff is always friendly and easy to talk too. I drive out of my way to go to the place. Never feel pressured to buy anythin ...
The staff is always friendly and easy to talk too. I drive out of my way to go to the place. Never feel pressured to buy anything I don't want. Great place, awesome staff.
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John B
Interacted with Mell. He was professional and courteous.
Interacted with Mell. He was professional and courteous.
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Kassidy R
Everytime I go to this located I am always greeted with smiling faces, it makes me actually enjoy getting my oil changed. They m ...
Everytime I go to this located I am always greeted with smiling faces, it makes me actually enjoy getting my oil changed. They make me feel comfortable and they are very quick. I highly recommend this location!!
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tecLansingMi
Close to work. Usually stop on way home after work. It fast your way over priced. Walmart is $25. Less but it takes close to Two ...
Close to work. Usually stop on way home after work. It fast your way over priced. Walmart is $25. Less but it takes close to Two hours to get this done there.
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Alicia C
Quick service, professional & friendly staff
Quick service, professional & friendly staff
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Dealcloser
Just overall experience
Just overall experience
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CB
The technicians and Manager Alex treat me with the utmost courtesy and respect. They are cordial and knowledgable about my car a ...
The technicians and Manager Alex treat me with the utmost courtesy and respect. They are cordial and knowledgable about my car and the products offered by Valvolene. They make the oil change experience less of a hassle. I actually look forward to visiting this Valvolene (N East St in Lansing). I think that the management of the business has a lot to do with it. Alex is a top tier professional. His positive attitude also trickles down to the individual technicians as all are courteous and friendly like Alex.
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spartanz
They listened to what I was wanting and did not pressure me into more products.
They listened to what I was wanting and did not pressure me into more products.
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Fusion 1
very satisfied with the staff at the facility, but the cost/value (which they don't have control over) is higher than competitor ...
very satisfied with the staff at the facility, but the cost/value (which they don't have control over) is higher than competitors prices.....therefore decreasing the value for me.
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Jason S.
The team was friendly, and knowledgable. They worked with a smile even though they were a bit behind the eight ball due to facil ...
The team was friendly, and knowledgable. They worked with a smile even though they were a bit behind the eight ball due to facility issues. I appreciate that kind of effort, and didn’t mind a little bit of a wait.
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David S
Everyone was friendly, I was not pressured for upsales once I made it clear that I only wanted an oil change and that I would do ...
Everyone was friendly, I was not pressured for upsales once I made it clear that I only wanted an oil change and that I would do my wipers myself. The service was quick and everything seems to be running fine.
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Kara G
The employees were very friendly & efficient
The employees were very friendly & efficient
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Kath
Quick and friendly service. Good price. Used coupon for a great deal!
Quick and friendly service. Good price. Used coupon for a great deal!
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Roberta M
Just had an overall great visit, friendly, polite and very knowledgeable staff!
Just had an overall great visit, friendly, polite and very knowledgeable staff!
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Sarah W.
The staff was very friendly and quick to acknowledge my arrival. The fact i was able to quickly get my fluids refilled for free ...
The staff was very friendly and quick to acknowledge my arrival. The fact i was able to quickly get my fluids refilled for free made me highly satisfied.
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John W
Jay was courteous, informative, and helpful. Staff seemed to know what they were doing for the most part. Appreciated there was ...
Jay was courteous, informative, and helpful. Staff seemed to know what they were doing for the most part. Appreciated there was no high pressure sales tactics used.
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Anonymous
Timely, customer service, explained things, cost comparisons
Timely, customer service, explained things, cost comparisons
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James H
Service was quick and friendly
Service was quick and friendly
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Jspag
I have been coming to the same one on N cedar-Us 127 lansing Mich for years. The service has never wavered. Kind, courteous and ...
I have been coming to the same one on N cedar-Us 127 lansing Mich for years. The service has never wavered. Kind, courteous and informative
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Truck person w
I go here for my oil changes with all my cars, I happy with the service the staff are wonderful always nice and full of info. Th ...
I go here for my oil changes with all my cars, I happy with the service the staff are wonderful always nice and full of info. Thank you team members you make my visit good.
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Ryan
It is always nice coming into valvoline. Always greeted upon arrival by friendly workers. The work is always done quickly and ef ...
It is always nice coming into valvoline. Always greeted upon arrival by friendly workers. The work is always done quickly and efficiently.I started coming to this location and haven’t gone anywhere else since. Thank you
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Barbara H
I've been going to Valvoline for well over 10 years and have not had any issues with the oil change. This location has been very ...
I've been going to Valvoline for well over 10 years and have not had any issues with the oil change. This location has been very good in all areas.
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Elizabeth
Quick service and great customer service!
Quick service and great customer service!
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Joe c
The customer service representative was very friendly, knowledgeable and not too pushy on the upsales
The customer service representative was very friendly, knowledgeable and not too pushy on the upsales
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Tod A.
They don't try to sell you unnecessary stuff and they were efficient.
They don't try to sell you unnecessary stuff and they were efficient.
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Bjw
The guys were all great
The guys were all great
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Scott
Polite courteous staff. Quick work and thorough
Polite courteous staff. Quick work and thorough
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sparty11
I dont enjoy always feeling like I know I am going to try and get sold lots of things when I go to valvoline, even the things I ...
I dont enjoy always feeling like I know I am going to try and get sold lots of things when I go to valvoline, even the things I need like filters are very overpriced. The person servicing my vehicle was somewhat robotic and I have had much more fun experiences with other employees at other locations. It was an ok experience, nothing very negative, it was just ok.
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MV
Jay was very nice and let me know everything’s that they were doing and they were very thorough.
Jay was very nice and let me know everything’s that they were doing and they were very thorough.
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Lisa c
The manager Alex was very professional
The manager Alex was very professional
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Chris
The staff was very courteous and friendly. Both the staff and the facilities were very neat and clean.
The staff was very courteous and friendly. Both the staff and the facilities were very neat and clean.
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dave e
very friendly staff. Mel is a nice friendly guy to talk to. he's from the country
very friendly staff. Mel is a nice friendly guy to talk to. he's from the country
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Pat I
The associates were friendly,very courteous, and prompt. I trust Valvoline products and will continue to use them.
The associates were friendly,very courteous, and prompt. I trust Valvoline products and will continue to use them.
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Anonymous
Great customer service, All people were very friendly.
Great customer service, All people were very friendly.
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Tony G.
To be highly satisfied, people have to truly go above and beyond and be genuine. Though I appreciate how I am treated, especiall ...
To be highly satisfied, people have to truly go above and beyond and be genuine. Though I appreciate how I am treated, especially at this particular store, it's a good experience. To be truly excellent and receive my recognition, people must excel. That's all.
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Ryan s
Very professional and very respectful
Very professional and very respectful
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BBR
prompt and courteous service - communicated with me throughout the process
prompt and courteous service - communicated with me throughout the process
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Jadem
They were very friendly. Told me about the different services available, but did not pressure me to buy anything I didn't need.
They were very friendly. Told me about the different services available, but did not pressure me to buy anything I didn't need.
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happy customer
I was satisfied, why would you ask this? if I answered a question that way why would I not be able to go back? this is a flaw in ...
I was satisfied, why would you ask this? if I answered a question that way why would I not be able to go back? this is a flaw in your survey.
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Ann W
All members of VIOC were freindly and respectful. Addressed quetions regarding service and items for vehicle to keep it in top ...
All members of VIOC were freindly and respectful. Addressed quetions regarding service and items for vehicle to keep it in top running condition.
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Anonymous
Fast friendly extremely knowledgeable
Fast friendly extremely knowledgeable
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gloria s
Greeted before entering the building and everyone was so kind and helpful. The service was amazing.
Greeted before entering the building and everyone was so kind and helpful. The service was amazing.
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Randy
I believe her name was Deb who greeted me and handled the visit was very professional, very personal, and made the visit positiv ...
I believe her name was Deb who greeted me and handled the visit was very professional, very personal, and made the visit positive by listening and not trying to oversell the transaction.
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David J
I got what I needed and the experts explqine what I needed and why. They did not pressure me into buying things.
I got what I needed and the experts explqine what I needed and why. They did not pressure me into buying things.
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KrissyB
This Valvoline had great customer service. I told them what I needed and they didn’t pressure me into buying other stuff. They g ...
This Valvoline had great customer service. I told them what I needed and they didn’t pressure me into buying other stuff. They gave me suggestions as to what I should purchase but didn’t keep pressing the product which was great.
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Anonymous
The crew at the facility were knowledgeable and did a great job.
The crew at the facility were knowledgeable and did a great job.
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Dissatisfied
The csa and top side tech treat coworkers who are guest indifferent; like it's not as important to service my vehicle quickly be ...
The csa and top side tech treat coworkers who are guest indifferent; like it's not as important to service my vehicle quickly because I work with them
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Jay Y.
Although I had a wait, I didn't mind. The service at this location is unmatched. Everyone is very polite and welcoming. I always ...
Although I had a wait, I didn't mind. The service at this location is unmatched. Everyone is very polite and welcoming. I always feel like my vehicle is better after I leave this Valvoline location. I feel like my car drives better, I know it might be silly to say from a oil change, but I'm convinced.
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Hanna
The employees seem to be annoyed by each other. They were all very professional but I could sense some contention between a coup ...
The employees seem to be annoyed by each other. They were all very professional but I could sense some contention between a couple of the employees and it was a little uncomfortable. It’s not enough to make me not want to use this location in the future, but it was noticeable.
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Caralene
I appreciate the kindness and patience explaining to me what i could use but wasn’t pressured to do so. I was asked if i had any ...
I appreciate the kindness and patience explaining to me what i could use but wasn’t pressured to do so. I was asked if i had any concerns or questions but due to the excellent break down explained everything that they were doing and everything they though i could use had answered any questions i had during my visit. Great job!
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Olivia S.
I was very impressed with the customer service but a little put off by the price. I got an oil change and they filled up my wind ...
I was very impressed with the customer service but a little put off by the price. I got an oil change and they filled up my windshield wiper fluid and I would have payed $105 if I didn't have a coupon for something that is worth maybe $80.
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D.G.
Bradley did an excellent job!
Bradley did an excellent job!
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Jim T
Best qualified attendants you’ve ever had at this location
Best qualified attendants you’ve ever had at this location
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Pattyb
Great staff and very quick
Great staff and very quick
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Cindy
great staff
great staff
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Micah D
Deb & Alex were like professionals calling out orders and responses courteously, promptly and following up with results. Good ex ...
Deb & Alex were like professionals calling out orders and responses courteously, promptly and following up with results. Good experience.
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Scott & Nicole
The employees are so friendly and make the oil change experience so much less of a drag. They are so personable my kids even ni ...
The employees are so friendly and make the oil change experience so much less of a drag. They are so personable my kids even nick named one of them. This is by far the best crew I have ever seen at this valvoline and ive been going off and on for 10 years. The same two guys helped me both this time and last and they are why we will be back. Nice job!
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Emily L.
I always like the customer service and knew everybody there when I got my oil change was working hard!
I always like the customer service and knew everybody there when I got my oil change was working hard!
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Dan S
The gentalman that waited on us very friendly, knowledgable, and honest. we could find better customer any where else, that we r ...
The gentalman that waited on us very friendly, knowledgable, and honest. we could find better customer any where else, that we received that day. It was a Great visit. the team there deserves a WAY TO GO.
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Larry B.
Personnel were courteous, efficient & service was performed in a timely manner.
Personnel were courteous, efficient & service was performed in a timely manner.
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Vrosales
Alex, Mell and Arturo made sure to take care of my vehicle even when I came in late and give me a wealth of information about a ...
Alex, Mell and Arturo made sure to take care of my vehicle even when I came in late and give me a wealth of information about a new vehicle.
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BrianN
The woman who took care of my visit was very professional and informative. Overall great experience! All of the workers were fri ...
The woman who took care of my visit was very professional and informative. Overall great experience! All of the workers were friendly and seemed to really enjoy their jobs, which is difficult to accomplish these days. Therefore, was very refreshing!
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CraigM
Friendly staff
Friendly staff
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Zacirius
They were friendly and got the job done in a decent amount of time. That’s the main reason why I enjoy using Valvoline Instant O ...
They were friendly and got the job done in a decent amount of time. That’s the main reason why I enjoy using Valvoline Instant Oil Change services. I don’t have to wait an hour or two for service, so I will use them from here on out.
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Cat
Very friendly staff, quality service. I asked for clarification on price of wipers and the male staff didn’t understand what I w ...
Very friendly staff, quality service. I asked for clarification on price of wipers and the male staff didn’t understand what I was asking. Female staff overheard and answered my question to my satisfaction. Male staff got upset with her & spoke to manager but she was just trying to help because she understood what I was asking and he didn’t. The way I was treated by all staff was above and beyond my expectations. I felt like they truly cared about the safety of my vehicle and myself. I was very pleased.
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Tom K
The price was too high. I can get an oil change and the tires rotated for about $45 at the dealership where I bought the car.
The price was too high. I can get an oil change and the tires rotated for about $45 at the dealership where I bought the car.
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Tom
The young lady that worked with me was knowledgeable and professional, but she seemed a little "amped up". I jokingly mentione ...
The young lady that worked with me was knowledgeable and professional, but she seemed a little "amped up". I jokingly mentioned to her she should calm down. The manager said something to the effect of "this is her calm", and we had a little chuckle. She was hard working and professional, and in no way will this have any bearing on my returning. She was a nice young woman, and I don't want this survey to have any negative impact on her.
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Tom Agawa
Staff was friendly and smart. Location is convenient. Service was fast.
Staff was friendly and smart. Location is convenient. Service was fast.
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Callie D.
Staff were wonderful and had great attitudes. They all seemed happy to be there. Wow!
Staff were wonderful and had great attitudes. They all seemed happy to be there. Wow!
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Missy F
I like that they call off what they are inspecting as they move through their list.
I like that they call off what they are inspecting as they move through their list.
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Miss h
Fast n competent/skilled
Fast n competent/skilled
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Sean p
I am new to driving and this was my first oil change and they were patient with when I was confused.
I am new to driving and this was my first oil change and they were patient with when I was confused.
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JSTODDARD
Very friendly and fast and great communication
Very friendly and fast and great communication
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gregs
no greeting upon arrival
no greeting upon arrival
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Anthony G.
Those who greeted and serviced me were kind, friendly, welcoming, and it was ninety degrees outside. What a day to work there it ...
Those who greeted and serviced me were kind, friendly, welcoming, and it was ninety degrees outside. What a day to work there it must have been for them!
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Beatrice C
The people were very nice. Very efficient.
The people were very nice. Very efficient.
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Dock
I was greeted while waiting outside the bay and that is not always the case at some of the locations. They listened to my concer ...
I was greeted while waiting outside the bay and that is not always the case at some of the locations. They listened to my concerns and corrected them. I was in and out very quickly. The service attendant knew my son and asked me if she could take a selfie on her phone to send to him, we both laughed pretty hard when he saw it.
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Cindy R
Overall experience was good. Compared my coupons/discounts so I was able to get the most value
Overall experience was good. Compared my coupons/discounts so I was able to get the most value
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Duneready
Everyone seems to be happy to do a great job for the coustmer
Everyone seems to be happy to do a great job for the coustmer
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dinoden
Quick servise.
Quick servise.
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E Reyes
Very professional and very quick service. Thank you.
Very professional and very quick service. Thank you.
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Cb.
Jay and Samuel provided excellent customer service. Both are polite. Both explain things in understandable terms. Both are asset ...
Jay and Samuel provided excellent customer service. Both are polite. Both explain things in understandable terms. Both are assets to your company. Also I have had them assist me on prior visits. They ALWAYS provide top notch vehicle service AND customer service. Very nice young men.
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Heather S
The service providers were amazingly pleasant and informative!
The service providers were amazingly pleasant and informative!
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Kim D
Fast, friendly and efficient service.
Fast, friendly and efficient service.
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Courtney D
Alex and his team were great! I went in because I thought my oil was low and they informed that it was a quart and a half low, a ...
Alex and his team were great! I went in because I thought my oil was low and they informed that it was a quart and a half low, and topped it off for me free of charge! They were all very polite and seemed happy to help me.
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Sherry Alexander
Staff was incredibly professional and friendly.
Staff was incredibly professional and friendly.
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ThatsKat
The workers were friendly and did explain everything. I didn’t feel uncomfortable not knowing car lingo.
The workers were friendly and did explain everything. I didn’t feel uncomfortable not knowing car lingo.
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Anonymous
I had been here before and they knew the vehicle so there was no explanation of prices and reminded me of what I needed to chang ...
I had been here before and they knew the vehicle so there was no explanation of prices and reminded me of what I needed to change
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Christine S.
I received excellent customer service. All of my questions were thoroughly answered. I didn't feel like I was pressure to make a ...
I received excellent customer service. All of my questions were thoroughly answered. I didn't feel like I was pressure to make any decisions and was appreciative of all the extra information I was given about my vehicle and everything that was going on and being done to my vehicle. The technicians were amazing and made something I normally don't enjoy having to do an enjoyable experience.
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Jason
They were a good group of guys, that were very knowledgeable, and friendly.
They were a good group of guys, that were very knowledgeable, and friendly.
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Anonymous
Took care of business
Took care of business
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Marcos C
Good service
Good service
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Dominick M
Very fast and helpful
Very fast and helpful
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Kris S.
....near my house, super fast, nice people and they helped me learn how to reset my Oil light.
....near my house, super fast, nice people and they helped me learn how to reset my Oil light.
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John B
Every one of the staff were polite, courteous and professional.
Every one of the staff were polite, courteous and professional.
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Phyllis H.
The people at this Instant Oil Change were very good. Answered all my questions I had. They new their jobs and what they needed ...
The people at this Instant Oil Change were very good. Answered all my questions I had. They new their jobs and what they needed to do. Very polite.
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Ozzie Rodriguez
They explain to me everything I asked and need
They explain to me everything I asked and need
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Kate B
Friendly staff. Quick service.
Friendly staff. Quick service.
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kenwiz
Seems like they were experiencing a problem with their computer program. Unable to bring up any data about my prior services the ...
Seems like they were experiencing a problem with their computer program. Unable to bring up any data about my prior services there including my name, address or anything relevant about the years I've done business there or the cars I have.This caused a delay in getting me in/out as quickly as I have experienced in the past.
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Travis A.
Everyone was friendly and helpful. They did a great job.
Everyone was friendly and helpful. They did a great job.
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KruzerCat
The guys gave me wanted I wanted, did it in a complete and timely manner, and did not pressure me to buy anything else.
The guys gave me wanted I wanted, did it in a complete and timely manner, and did not pressure me to buy anything else.
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Vistacruz
They enthusiastically helped with a mistake by another oil change store, and saved me a lot of potential problems.
They enthusiastically helped with a mistake by another oil change store, and saved me a lot of potential problems.
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Cass
Friendly and thorough.
Friendly and thorough.
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Bracken
Price for oil change is too high
Price for oil change is too high
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Richard P
I liked the easy in, easy out with no waiting. The friendly, knowledgeable technicians explained everything they did and did not ...
I liked the easy in, easy out with no waiting. The friendly, knowledgeable technicians explained everything they did and did not try to add on other services.
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JoeM
Staff provided excellent customer service, polite, and courteous.
Staff provided excellent customer service, polite, and courteous.
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Keebler
Mel was friendly and no pressure for thee tea services or air filter, I didn’t need.
Mel was friendly and no pressure for thee tea services or air filter, I didn’t need.
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Rol
Good staff
Good staff
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Halle
Very friendly and explained stuff i did not understand
Very friendly and explained stuff i did not understand
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Silva
Great staff
Great staff
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marciaeh
I was pleased with the service-I think everything was fine and I was satisfied with the experience.
I was pleased with the service-I think everything was fine and I was satisfied with the experience.
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HelloKitty666
I was satisfied. It's not like it was a bad experience. Quality boys working on my car and they got the job done so zero complai ...
I was satisfied. It's not like it was a bad experience. Quality boys working on my car and they got the job done so zero complaints here
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Shirley R
Fast and professional
Fast and professional
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Adam T.
It was an oil change, I was satisfied with it. I would not read too much into the fact that I was not highly satisfied with it. ...
It was an oil change, I was satisfied with it. I would not read too much into the fact that I was not highly satisfied with it. I am not a car guy and I was treated great by the employees which is what you would expect when you go to get any type of service. They did their jobs and they were very professional about it.
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Kristal A.
Had never been before. And was very impressed.
Had never been before. And was very impressed.
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Jan P
Your workers were professional and courtice.
Your workers were professional and courtice.
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Susan L.
Staff was very, very friendly, polite and personable!
Staff was very, very friendly, polite and personable!
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Chad
Very nice crew answered all my questions and polite
Very nice crew answered all my questions and polite
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L.K.
Everytime I bring my car in, I am impressed with how professional and friendly the entire staff is. I have been going to this st ...
Everytime I bring my car in, I am impressed with how professional and friendly the entire staff is. I have been going to this store for a few years now because service is always excellent and there are never any high pressure sales pitches.
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Tony S.
Everybody was very courteous, professional and knowledgeable, and they all seemed to enjoy working there.
Everybody was very courteous, professional and knowledgeable, and they all seemed to enjoy working there.
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Denise F.
This location is located near my place of employment, so very convenient to access. Additionally, service is prompt which allows ...
This location is located near my place of employment, so very convenient to access. Additionally, service is prompt which allows stopping by during my lunch hour or on my way home is time saving. Staff have always been kind, courteous and answer my questions.
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LindaR
Fast, friendly service. Appreciate the thoroughness of going over my vehicle. And also appreciate not feeling pressured to buy ...
Fast, friendly service. Appreciate the thoroughness of going over my vehicle. And also appreciate not feeling pressured to buy more services or products. I used to make my husband take the car as I was too stressed out about the pressure to buy additional services!
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HAM
I have taken my car into about five different places this year and paid mad amounts to fix car and each place in aftermath left ...
I have taken my car into about five different places this year and paid mad amounts to fix car and each place in aftermath left something out that needed work. For instance, my oil waa changed but they did not switch out the filter or tell me so I could purchase it. Coming to valvoline they pointed out this problem and provided corrective action. Which I appreciate. Also they pricing was as presented, no hidden fees or added charges.
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Linda
First time at this location, I love the consistency of service between locations!
First time at this location, I love the consistency of service between locations!
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KruzMSU
I specifically requested JUST an oil change. However, the CSR continued to go into his diatribe about everything that was recomm ...
I specifically requested JUST an oil change. However, the CSR continued to go into his diatribe about everything that was recommended for my car, how much each service was, and how much of a discount I would get on each service if I did them that day. I don’t like feeling pressured, or that the only way to get someone to stop talking is to interrupt them (be rude). I would rather they ask if I want to hear about the other services.
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Anonymous
The staff on duty was knowledgable and did a great job!! Thank You!!
The staff on duty was knowledgable and did a great job!! Thank You!!
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Mel g
All the people working on this day were friendly and made me feel comfortable.
All the people working on this day were friendly and made me feel comfortable.
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Tara S.
The employees were very pleasant, they communicated clearly, completed the service requested in a timely fashion and made me lau ...
The employees were very pleasant, they communicated clearly, completed the service requested in a timely fashion and made me laugh with their humor. Very pleasant experience and the first time that I had visited that particular location.
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Hollie L.
Everyone was polite and courteous. I waited patiently as they finished up the job ahead of me. It was no problem. Everything was ...
Everyone was polite and courteous. I waited patiently as they finished up the job ahead of me. It was no problem. Everything was handled kindly and professionally.
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Mrlj1005
Excellent and friendly customer service. No high pressure sales feeling. Knowledgeable staff.
Excellent and friendly customer service. No high pressure sales feeling. Knowledgeable staff.
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Ernie S.
Very friendly people. Very knowlegable. Very pleased overall.
Very friendly people. Very knowlegable. Very pleased overall.
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Anonymous
The staff was very friendly and explained all of the preventative maintenance that needed to be done. They were very thorough, o ...
The staff was very friendly and explained all of the preventative maintenance that needed to be done. They were very thorough, offering expert advice even if I wanted to get a service done somewhere else. I value honesty over the ability to sell me a product. I've previously worked for Valvoline but only trust my vehicles with certain people/shops. The guys at yhe North East St location in Lansing are awesome.
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ShanaS
Was treated respectfully. The cashier applied appropriate known coupons to help lower the total cost of the day. Everyone was ...
Was treated respectfully. The cashier applied appropriate known coupons to help lower the total cost of the day. Everyone was very polite and completed the oil change quickly.
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Melissa S.
Good customer service, quick oil change.
Good customer service, quick oil change.
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Goodrip
I have been using valvoline for my last 3 vehicles. Always good and timely service and good attitudes from employees
I have been using valvoline for my last 3 vehicles. Always good and timely service and good attitudes from employees
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mbroyles
I want to thank all the guys that were working this weekend. They were very friendly and very helpful with my questions I had ab ...
I want to thank all the guys that were working this weekend. They were very friendly and very helpful with my questions I had about my vehicle. I was in and out very fast, and I love the idea that I get to use my MSU employee discount.
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jeff j.
people are very polite and professonal
people are very polite and professonal
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Allison N
The team members were incredibly friendly and quite entertaining while they worked! I didn't feel pressured to buy additional se ...
The team members were incredibly friendly and quite entertaining while they worked! I didn't feel pressured to buy additional serviced. I came in for an oil change and was in and out in 30 minutes or less.
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Roxy H
The service representative and technicians were polite and friendly. The were quick and did not pressure me into any other servi ...
The service representative and technicians were polite and friendly. The were quick and did not pressure me into any other services.
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Kathy B
The techs were very friendly and knowledgeable. No high pressure sales.
The techs were very friendly and knowledgeable. No high pressure sales.
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Spartan3
The technicians were easy to work with and informed me of the things that needed to be looked at potentially.
The technicians were easy to work with and informed me of the things that needed to be looked at potentially.
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Mz Dear
Those fellas always treat me right. I have been going there for years because I already know them. I have had bad tires and need ...
Those fellas always treat me right. I have been going there for years because I already know them. I have had bad tires and needed new ones for months but everytime I pulled in for air they already knew just what I wanted and I know they were tired of me but they never acted like they were. I finally have new tires Lol
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julie
I am highly satisfied because of the quickness and convenience. Gentleman were friendly and kind.
I am highly satisfied because of the quickness and convenience. Gentleman were friendly and kind.
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joe k.
the people waiting on me were very kind and I didn't have to wait in line. I like this center because they are really fast you d ...
the people waiting on me were very kind and I didn't have to wait in line. I like this center because they are really fast you dont have to wait long.
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BS
These guys are knowledgeable, fast and friendly. I have been coming to this one since my move to Lansing MI. Prior to that I alw ...
These guys are knowledgeable, fast and friendly. I have been coming to this one since my move to Lansing MI. Prior to that I always went to the one in Jackson, MI. I trust Valvoline completely!
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SiennaGuy
Got the oil life reminder reset on the second try.
Got the oil life reminder reset on the second try.
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BigKnee
I had the transmission oil changed. I thought the price was high.
I had the transmission oil changed. I thought the price was high.
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Phil C.
Valvoline does a good job greeting its patrons and it doesn't leave items under the hood or forget to screw crucial caps back on ...
Valvoline does a good job greeting its patrons and it doesn't leave items under the hood or forget to screw crucial caps back on like at Midas.
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Phil M
I was highly satisfied with the top notch service provided by the technicians. Very polite and educated.
I was highly satisfied with the top notch service provided by the technicians. Very polite and educated.
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YoungGodily
Very helpful and they help me to discover my rim was bent and I was losing tire air pressure. I never would of known otherwise. ...
Very helpful and they help me to discover my rim was bent and I was losing tire air pressure. I never would of known otherwise. I do a lot of highway travel so them finding that issue saved me.
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Deb
Jay and Alex were wonderful
Jay and Alex were wonderful
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Nichole E
Staff was friendly, and explained everything, very fast and easy, no pressure, and manger came out and introduced himself also!
Staff was friendly, and explained everything, very fast and easy, no pressure, and manger came out and introduced himself also!
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Gloria F
Good service
Good service
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steveb
The techs stayed after closing and took care of the work after I had called ahead to ask if the service I needed would take past ...
The techs stayed after closing and took care of the work after I had called ahead to ask if the service I needed would take past closing of the store
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EarlS
The man in charge could not have been better in the way he conducted his tasks. Would be very hard to find any where during the ...
The man in charge could not have been better in the way he conducted his tasks. Would be very hard to find any where during the process that need improvement.This survey on the other hand is just to long!! Only reason I'm continuing is to pass on how good my experience was with that person. Not in any way an endorsement of all the redundant questions.
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Hey
Awesome service, great attitude in the shop,
Awesome service, great attitude in the shop,
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Nikki J
The friendly customer service and quick and easy service. Also very accomodating
The friendly customer service and quick and easy service. Also very accomodating
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Anonymous
Good overall service
Good overall service
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Anonymous
Felt safe. Was treated with respect. Staff seemed to be knowledgeable & friendly.
Felt safe. Was treated with respect. Staff seemed to be knowledgeable & friendly.
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Sarah P.
Took way too long. Also, last time I went to a Valvoline they were out of the oil I normally get so they upgraded me at no extra ...
Took way too long. Also, last time I went to a Valvoline they were out of the oil I normally get so they upgraded me at no extra charge. However, I was unaware during this visit that when I they asked if I want the oil I usually get and I said yes that it was the higher priced oil. By the time I realized, it was too late.
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kerbows
The service technicians were very friendly, respectful, and knowledgeable.
The service technicians were very friendly, respectful, and knowledgeable.
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Anonymous
Friendly
Friendly
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Not Quinn
Jay, Sam, and Mell where very polite during the oil change and gave off a positive vibe
Jay, Sam, and Mell where very polite during the oil change and gave off a positive vibe
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Gerald J
The guys were super friendly and professional. I stopped coming to valvoline with all of our vehicles for 2yrs because the peopl ...
The guys were super friendly and professional. I stopped coming to valvoline with all of our vehicles for 2yrs because the people working there at the time were idiots and super unprofessional. Jay and Mel made me feel welcome as soon as I pulled around the building.
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src
Jacob was a great help! He made the visit quick and easy! He should get a raise!
Jacob was a great help! He made the visit quick and easy! He should get a raise!
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Danny R
Jacob and his team did an exceptional job and the store was very clean! Thanks guys!
Jacob and his team did an exceptional job and the store was very clean! Thanks guys!
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Scott B.
We were very satisfied with the service, however, the price was a lot higher than I've ever paid with other oil changes using Va ...
We were very satisfied with the service, however, the price was a lot higher than I've ever paid with other oil changes using Valvoline oil.
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David m
The guys knew their stuff and very talkative which put a smile on my face
The guys knew their stuff and very talkative which put a smile on my face
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Linda R
Your staff noticed a gas line leak on my car and informed me before it became a huge issue, I was able to get the car into a sho ...
Your staff noticed a gas line leak on my car and informed me before it became a huge issue, I was able to get the car into a shop for repair in a timely manner.
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Misti C
The technician, Jacob, was friendly, honest and knowledgeable. Fast and efficient.
The technician, Jacob, was friendly, honest and knowledgeable. Fast and efficient.
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Thomas m
The gentelman was very engaging and very hepful with everything during the oil change!.
The gentelman was very engaging and very hepful with everything during the oil change!.
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Milkman1965
Customer service was great. Very friendly.
Customer service was great. Very friendly.
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Bob
Fast friendly service
Fast friendly service
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Margo R
Fast, friendly, no push to buy or replace anything
Fast, friendly, no push to buy or replace anything
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Brian W.
Everyone is always in such a good mood I actually went to work happy after because of it.
Everyone is always in such a good mood I actually went to work happy after because of it.
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Linda S
It was cold outside and I needed a battery. The service was completed quickly in a warm area. Techs were quick and informative. ...
It was cold outside and I needed a battery. The service was completed quickly in a warm area. Techs were quick and informative. Price was around what I expected
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traveler
I don't recall them checking my head lights.
I don't recall them checking my head lights.
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Kris T.
this was a visit from my daughter. she needed washer fluid and coolant and your employees treated her so good and even put on h ...
this was a visit from my daughter. she needed washer fluid and coolant and your employees treated her so good and even put on her new windshield washers she got for Christmas on for her. I'm very happy that she has a place to go to get things on her car taken car of when her father and I can't. You're close to our house and she feels comfortable going to you for help. Thank you all very much!
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Greg J
I think that the people know what they are doing.
I think that the people know what they are doing.
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no comment
no comment
no comment
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Lwood
Quick efficient, friendly service with no upsale pressure.
Quick efficient, friendly service with no upsale pressure.
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Bruce
The staff worked together well . Preformed as expected. One of the staff let me know the radiator cap was not holding pressure ...
The staff worked together well . Preformed as expected. One of the staff let me know the radiator cap was not holding pressure and needed to be replaced, so I stopped on the way home and replaced it. Thanks Great job.
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HarvestDee
The staff is knowledgeable and friendly its close to home. They never have the oil my vehicle requires but its okay because its ...
The staff is knowledgeable and friendly its close to home. They never have the oil my vehicle requires but its okay because its cheaper overall to bring my own.
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Mije
Heat info for future needs
Heat info for future needs
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LouAnn M
Tech very friendly& knowledgable!
Tech very friendly& knowledgable!
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Aanawayshee
Everyone was friendlt and i felt like theh cared about my vehicle
Everyone was friendlt and i felt like theh cared about my vehicle
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Denise F.
Staff are always kind, respectful, and engaging. They take time to answer my questions and I appreciate the fantastic service!
Staff are always kind, respectful, and engaging. They take time to answer my questions and I appreciate the fantastic service!
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Amber S
The Valvoline on Larch st was very kind and friendly!
The Valvoline on Larch st was very kind and friendly!
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CC
quick and friendly; I was on my lunch hour.
quick and friendly; I was on my lunch hour.
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SubaruGuy
I have visited this branch before and have been completely satisfied with the efficiency of the staff. They are a great group o ...
I have visited this branch before and have been completely satisfied with the efficiency of the staff. They are a great group of workers who deserve a pay raise and Holiday bonus! These folks do a great job and are extremely attentive to detail and consumer's automobiles.
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Anonymous
Great service and they are very nice an good at their jobs.
Great service and they are very nice an good at their jobs.
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Anonymous
Everyone was ver professional and polite, called me by my name and explained everything to me
Everyone was ver professional and polite, called me by my name and explained everything to me
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Asimons649
Jake #2 seriously has amazing customer service. My visit was quick, painless, and I will be coming back to this location now for ...
Jake #2 seriously has amazing customer service. My visit was quick, painless, and I will be coming back to this location now for every oil change I will need for the future!
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Daryl A
Courtney was very professional and the manager was training a new guy and was very professional in his instructions and customer ...
Courtney was very professional and the manager was training a new guy and was very professional in his instructions and customer service.
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North side of Lansing,Mi.
Professionalism. 😄
Professionalism. 😄
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Kim
Great customer service
Great customer service
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Trixie Trax
No real complaints. The greeter was very knowledgeable and helpful the other employees were more concerned about there task the ...
No real complaints. The greeter was very knowledgeable and helpful the other employees were more concerned about there task then the customer.
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Mikus Man
The crew was very professional, and the manager was on the scene.
The crew was very professional, and the manager was on the scene.
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Micheller
Everyone is always so professional and efficient. They all seem to work very well together and make their customers feel like f ...
Everyone is always so professional and efficient. They all seem to work very well together and make their customers feel like family! I actually look forward to my oil changes!
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Rachel H
Jacob Burt was exceptional in customer service and knowledge. He was able to trouble shoot, assess and resolve an issue I was ha ...
Jacob Burt was exceptional in customer service and knowledge. He was able to trouble shoot, assess and resolve an issue I was having. He led a great crew and made the experience enjoyable. I am thankful he was there to help and make my day better! :)
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Purple08
They were very nice & worked quickly but efficiently.
They were very nice & worked quickly but efficiently.
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Heart1970
Courtney and Jay were both friendly and professional.
Courtney and Jay were both friendly and professional.
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Phil C.
Took awhile
Took awhile
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Teresa H.
The staff was friendly and did not pressure me to buy things I did not need.
The staff was friendly and did not pressure me to buy things I did not need.
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Greg
Staff. And location.
Staff. And location.
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Ashley T.
I love that the guys aren't creepy. I love when there is a woman working, it always makes me feel more comfortable but the last ...
I love that the guys aren't creepy. I love when there is a woman working, it always makes me feel more comfortable but the last couple times there hasn't been a woman there but I'm still comfortable with the guys who work there. They explain the other services offered and why they are important without pushing me.
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emilyw
The staff was so friendly and explained each step of the process, which I greatly appreciated.
The staff was so friendly and explained each step of the process, which I greatly appreciated.
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Scott T.
Great staff! They had awesome interaction with the customers and were friendly and informative. I have already made recommendati ...
Great staff! They had awesome interaction with the customers and were friendly and informative. I have already made recommendations to others to use their service!
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Anonymous
Very good customer service.
Very good customer service.
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HappyChevyTraverse
I have been a customer of the franchise for many years
I have been a customer of the franchise for many years
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Kim
Workers are very friendly and explain things clearly to individuals. I love the services that are offered between oil changes!
Workers are very friendly and explain things clearly to individuals. I love the services that are offered between oil changes!
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Celtix343
Staff was very friendly and went above and beyond to help me with my hood not matching properly. They were awesome
Staff was very friendly and went above and beyond to help me with my hood not matching properly. They were awesome
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KruzMSU
Good service, good price, not pressured to buy additional services.
Good service, good price, not pressured to buy additional services.
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Debbie S
I almost went to a closer competitor, but don't always get the same quality of service. Within the first couple of minutes I was ...
I almost went to a closer competitor, but don't always get the same quality of service. Within the first couple of minutes I was very glad that I made the extra trip to come to this site. I was completely satisfied with my visit.
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Stevie E
Everyone was very friendly and kind, and the service was wonderful. The prices were great, and I didn’t feel pressured to buy an ...
Everyone was very friendly and kind, and the service was wonderful. The prices were great, and I didn’t feel pressured to buy anything that I didn’t need to.
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Anonymous
The manager was extremely friendly. He made being there a fun time rather than a chore. Wish there were more workers like him.
The manager was extremely friendly. He made being there a fun time rather than a chore. Wish there were more workers like him.
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Nana
Jay and I can't remember the other young man's name, maybe Jeff. Everyone was very knowledgeable and friendly. They were great ...
Jay and I can't remember the other young man's name, maybe Jeff. Everyone was very knowledgeable and friendly. They were great, you have a very nice staff at this location. Keep up the good job!!
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vincentkr
Never had my tires rotated here before. Drove to Chicago afterward and it was a smooth ride!
Never had my tires rotated here before. Drove to Chicago afterward and it was a smooth ride!
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Tammy
The staff was amazing. Very genuine and friendly, took the time to engage in conversation. Explained every step and answered que ...
The staff was amazing. Very genuine and friendly, took the time to engage in conversation. Explained every step and answered questions. The service was so good I actually told friends and family. Nice crew you have working there.
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Erik J
Great and communicative staff.
Great and communicative staff.
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Magram
The staff was so nice and helpful! Very nice people!!
The staff was so nice and helpful! Very nice people!!
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PhilM
The staff was friendly. They're very knowledgeable. The facility was clean.
The staff was friendly. They're very knowledgeable. The facility was clean.
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FF Tuttle
The crew were extremely kind and worked well together
The crew were extremely kind and worked well together
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Brian B
I've used them many times and they are always great.
I've used them many times and they are always great.
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williamdesign
The team did an excellent and efficient job servicing my Jeep. Kudos go out to Alex Whitney, Bradley, and Nicholas. Thank you so ...
The team did an excellent and efficient job servicing my Jeep. Kudos go out to Alex Whitney, Bradley, and Nicholas. Thank you so much for your hard work on my vehicle!
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Satisfied1989
Everyone on staff was exceptional! Mell was my csa and was a pleasure to speak with he made it fun but was still professional an ...
Everyone on staff was exceptional! Mell was my csa and was a pleasure to speak with he made it fun but was still professional and informative. Nicholas worked under my hood and seemed like he really knew his stuff. Thomas worked underneath my car and seemed like he truly enjoyed what he was doing. Everyone was shouting out back and forth about what they had been working on which I'm sure was for communication and they made my visit fast, friendly and enjoyable. I love this location and it's employees.
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Deb F
They were professional, informative, polite and worked as a Team.
They were professional, informative, polite and worked as a Team.
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Ryan L
The staff is always friendly and easy to talk too. I drive out of my way to go to the place. Never feel pressured to buy anythin ...
The staff is always friendly and easy to talk too. I drive out of my way to go to the place. Never feel pressured to buy anything I don't want. Great place, awesome staff.
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John B
Interacted with Mell. He was professional and courteous.
Interacted with Mell. He was professional and courteous.
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Kassidy R
Everytime I go to this located I am always greeted with smiling faces, it makes me actually enjoy getting my oil changed. They m ...
Everytime I go to this located I am always greeted with smiling faces, it makes me actually enjoy getting my oil changed. They make me feel comfortable and they are very quick. I highly recommend this location!!
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tecLansingMi
Close to work. Usually stop on way home after work. It fast your way over priced. Walmart is $25. Less but it takes close to Two ...
Close to work. Usually stop on way home after work. It fast your way over priced. Walmart is $25. Less but it takes close to Two hours to get this done there.
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Alicia C
Quick service, professional & friendly staff
Quick service, professional & friendly staff
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Dealcloser
Just overall experience
Just overall experience
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CB
The technicians and Manager Alex treat me with the utmost courtesy and respect. They are cordial and knowledgable about my car a ...
The technicians and Manager Alex treat me with the utmost courtesy and respect. They are cordial and knowledgable about my car and the products offered by Valvolene. They make the oil change experience less of a hassle. I actually look forward to visiting this Valvolene (N East St in Lansing). I think that the management of the business has a lot to do with it. Alex is a top tier professional. His positive attitude also trickles down to the individual technicians as all are courteous and friendly like Alex.
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spartanz
They listened to what I was wanting and did not pressure me into more products.
They listened to what I was wanting and did not pressure me into more products.
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Fusion 1
very satisfied with the staff at the facility, but the cost/value (which they don't have control over) is higher than competitor ...
very satisfied with the staff at the facility, but the cost/value (which they don't have control over) is higher than competitors prices.....therefore decreasing the value for me.
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Jason S.
The team was friendly, and knowledgable. They worked with a smile even though they were a bit behind the eight ball due to facil ...
The team was friendly, and knowledgable. They worked with a smile even though they were a bit behind the eight ball due to facility issues. I appreciate that kind of effort, and didn’t mind a little bit of a wait.
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David S
Everyone was friendly, I was not pressured for upsales once I made it clear that I only wanted an oil change and that I would do ...
Everyone was friendly, I was not pressured for upsales once I made it clear that I only wanted an oil change and that I would do my wipers myself. The service was quick and everything seems to be running fine.
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Kara G
The employees were very friendly & efficient
The employees were very friendly & efficient
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Kath
Quick and friendly service. Good price. Used coupon for a great deal!
Quick and friendly service. Good price. Used coupon for a great deal!
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Roberta M
Just had an overall great visit, friendly, polite and very knowledgeable staff!
Just had an overall great visit, friendly, polite and very knowledgeable staff!
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Sarah W.
The staff was very friendly and quick to acknowledge my arrival. The fact i was able to quickly get my fluids refilled for free ...
The staff was very friendly and quick to acknowledge my arrival. The fact i was able to quickly get my fluids refilled for free made me highly satisfied.
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John W
Jay was courteous, informative, and helpful. Staff seemed to know what they were doing for the most part. Appreciated there was ...
Jay was courteous, informative, and helpful. Staff seemed to know what they were doing for the most part. Appreciated there was no high pressure sales tactics used.
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Anonymous
Timely, customer service, explained things, cost comparisons
Timely, customer service, explained things, cost comparisons
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James H
Service was quick and friendly
Service was quick and friendly
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Jspag
I have been coming to the same one on N cedar-Us 127 lansing Mich for years. The service has never wavered. Kind, courteous and ...
I have been coming to the same one on N cedar-Us 127 lansing Mich for years. The service has never wavered. Kind, courteous and informative
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Truck person w
I go here for my oil changes with all my cars, I happy with the service the staff are wonderful always nice and full of info. Th ...
I go here for my oil changes with all my cars, I happy with the service the staff are wonderful always nice and full of info. Thank you team members you make my visit good.
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Ryan
It is always nice coming into valvoline. Always greeted upon arrival by friendly workers. The work is always done quickly and ef ...
It is always nice coming into valvoline. Always greeted upon arrival by friendly workers. The work is always done quickly and efficiently.I started coming to this location and haven’t gone anywhere else since. Thank you
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Barbara H
I've been going to Valvoline for well over 10 years and have not had any issues with the oil change. This location has been very ...
I've been going to Valvoline for well over 10 years and have not had any issues with the oil change. This location has been very good in all areas.
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Elizabeth
Quick service and great customer service!
Quick service and great customer service!
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Joe c
The customer service representative was very friendly, knowledgeable and not too pushy on the upsales
The customer service representative was very friendly, knowledgeable and not too pushy on the upsales
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Tod A.
They don't try to sell you unnecessary stuff and they were efficient.
They don't try to sell you unnecessary stuff and they were efficient.
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Bjw
The guys were all great
The guys were all great
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Scott
Polite courteous staff. Quick work and thorough
Polite courteous staff. Quick work and thorough
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sparty11
I dont enjoy always feeling like I know I am going to try and get sold lots of things when I go to valvoline, even the things I ...
I dont enjoy always feeling like I know I am going to try and get sold lots of things when I go to valvoline, even the things I need like filters are very overpriced. The person servicing my vehicle was somewhat robotic and I have had much more fun experiences with other employees at other locations. It was an ok experience, nothing very negative, it was just ok.
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MV
Jay was very nice and let me know everything’s that they were doing and they were very thorough.
Jay was very nice and let me know everything’s that they were doing and they were very thorough.
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Lisa c
The manager Alex was very professional
The manager Alex was very professional
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Chris
The staff was very courteous and friendly. Both the staff and the facilities were very neat and clean.
The staff was very courteous and friendly. Both the staff and the facilities were very neat and clean.
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dave e
very friendly staff. Mel is a nice friendly guy to talk to. he's from the country
very friendly staff. Mel is a nice friendly guy to talk to. he's from the country
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Pat I
The associates were friendly,very courteous, and prompt. I trust Valvoline products and will continue to use them.
The associates were friendly,very courteous, and prompt. I trust Valvoline products and will continue to use them.
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Anonymous
Great customer service, All people were very friendly.
Great customer service, All people were very friendly.
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Tony G.
To be highly satisfied, people have to truly go above and beyond and be genuine. Though I appreciate how I am treated, especiall ...
To be highly satisfied, people have to truly go above and beyond and be genuine. Though I appreciate how I am treated, especially at this particular store, it's a good experience. To be truly excellent and receive my recognition, people must excel. That's all.
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Ryan s
Very professional and very respectful
Very professional and very respectful
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BBR
prompt and courteous service - communicated with me throughout the process
prompt and courteous service - communicated with me throughout the process
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Jadem
They were very friendly. Told me about the different services available, but did not pressure me to buy anything I didn't need.
They were very friendly. Told me about the different services available, but did not pressure me to buy anything I didn't need.
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happy customer
I was satisfied, why would you ask this? if I answered a question that way why would I not be able to go back? this is a flaw in ...
I was satisfied, why would you ask this? if I answered a question that way why would I not be able to go back? this is a flaw in your survey.
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Ann W
All members of VIOC were freindly and respectful. Addressed quetions regarding service and items for vehicle to keep it in top ...
All members of VIOC were freindly and respectful. Addressed quetions regarding service and items for vehicle to keep it in top running condition.
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Anonymous
Fast friendly extremely knowledgeable
Fast friendly extremely knowledgeable
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gloria s
Greeted before entering the building and everyone was so kind and helpful. The service was amazing.
Greeted before entering the building and everyone was so kind and helpful. The service was amazing.
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Randy
I believe her name was Deb who greeted me and handled the visit was very professional, very personal, and made the visit positiv ...
I believe her name was Deb who greeted me and handled the visit was very professional, very personal, and made the visit positive by listening and not trying to oversell the transaction.
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David J
I got what I needed and the experts explqine what I needed and why. They did not pressure me into buying things.
I got what I needed and the experts explqine what I needed and why. They did not pressure me into buying things.
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KrissyB
This Valvoline had great customer service. I told them what I needed and they didn’t pressure me into buying other stuff. They g ...
This Valvoline had great customer service. I told them what I needed and they didn’t pressure me into buying other stuff. They gave me suggestions as to what I should purchase but didn’t keep pressing the product which was great.
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Anonymous
The crew at the facility were knowledgeable and did a great job.
The crew at the facility were knowledgeable and did a great job.
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Dissatisfied
The csa and top side tech treat coworkers who are guest indifferent; like it's not as important to service my vehicle quickly be ...
The csa and top side tech treat coworkers who are guest indifferent; like it's not as important to service my vehicle quickly because I work with them
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Jay Y.
Although I had a wait, I didn't mind. The service at this location is unmatched. Everyone is very polite and welcoming. I always ...
Although I had a wait, I didn't mind. The service at this location is unmatched. Everyone is very polite and welcoming. I always feel like my vehicle is better after I leave this Valvoline location. I feel like my car drives better, I know it might be silly to say from a oil change, but I'm convinced.
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Hanna
The employees seem to be annoyed by each other. They were all very professional but I could sense some contention between a coup ...
The employees seem to be annoyed by each other. They were all very professional but I could sense some contention between a couple of the employees and it was a little uncomfortable. It’s not enough to make me not want to use this location in the future, but it was noticeable.
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Caralene
I appreciate the kindness and patience explaining to me what i could use but wasn’t pressured to do so. I was asked if i had any ...
I appreciate the kindness and patience explaining to me what i could use but wasn’t pressured to do so. I was asked if i had any concerns or questions but due to the excellent break down explained everything that they were doing and everything they though i could use had answered any questions i had during my visit. Great job!
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Olivia S.
I was very impressed with the customer service but a little put off by the price. I got an oil change and they filled up my wind ...
I was very impressed with the customer service but a little put off by the price. I got an oil change and they filled up my windshield wiper fluid and I would have payed $105 if I didn't have a coupon for something that is worth maybe $80.
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D.G.
Bradley did an excellent job!
Bradley did an excellent job!
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Jim T
Best qualified attendants you’ve ever had at this location
Best qualified attendants you’ve ever had at this location
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Pattyb
Great staff and very quick
Great staff and very quick
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Cindy
great staff
great staff
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Micah D
Deb & Alex were like professionals calling out orders and responses courteously, promptly and following up with results. Good ex ...
Deb & Alex were like professionals calling out orders and responses courteously, promptly and following up with results. Good experience.
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Scott & Nicole
The employees are so friendly and make the oil change experience so much less of a drag. They are so personable my kids even ni ...
The employees are so friendly and make the oil change experience so much less of a drag. They are so personable my kids even nick named one of them. This is by far the best crew I have ever seen at this valvoline and ive been going off and on for 10 years. The same two guys helped me both this time and last and they are why we will be back. Nice job!
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Emily L.
I always like the customer service and knew everybody there when I got my oil change was working hard!
I always like the customer service and knew everybody there when I got my oil change was working hard!
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Dan S
The gentalman that waited on us very friendly, knowledgable, and honest. we could find better customer any where else, that we r ...
The gentalman that waited on us very friendly, knowledgable, and honest. we could find better customer any where else, that we received that day. It was a Great visit. the team there deserves a WAY TO GO.
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Larry B.
Personnel were courteous, efficient & service was performed in a timely manner.
Personnel were courteous, efficient & service was performed in a timely manner.
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Vrosales
Alex, Mell and Arturo made sure to take care of my vehicle even when I came in late and give me a wealth of information about a ...
Alex, Mell and Arturo made sure to take care of my vehicle even when I came in late and give me a wealth of information about a new vehicle.
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BrianN
The woman who took care of my visit was very professional and informative. Overall great experience! All of the workers were fri ...
The woman who took care of my visit was very professional and informative. Overall great experience! All of the workers were friendly and seemed to really enjoy their jobs, which is difficult to accomplish these days. Therefore, was very refreshing!
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CraigM
Friendly staff
Friendly staff
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Zacirius
They were friendly and got the job done in a decent amount of time. That’s the main reason why I enjoy using Valvoline Instant O ...
They were friendly and got the job done in a decent amount of time. That’s the main reason why I enjoy using Valvoline Instant Oil Change services. I don’t have to wait an hour or two for service, so I will use them from here on out.
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Cat
Very friendly staff, quality service. I asked for clarification on price of wipers and the male staff didn’t understand what I w ...
Very friendly staff, quality service. I asked for clarification on price of wipers and the male staff didn’t understand what I was asking. Female staff overheard and answered my question to my satisfaction. Male staff got upset with her & spoke to manager but she was just trying to help because she understood what I was asking and he didn’t. The way I was treated by all staff was above and beyond my expectations. I felt like they truly cared about the safety of my vehicle and myself. I was very pleased.
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Tom K
The price was too high. I can get an oil change and the tires rotated for about $45 at the dealership where I bought the car.
The price was too high. I can get an oil change and the tires rotated for about $45 at the dealership where I bought the car.
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Tom
The young lady that worked with me was knowledgeable and professional, but she seemed a little "amped up". I jokingly mentione ...
The young lady that worked with me was knowledgeable and professional, but she seemed a little "amped up". I jokingly mentioned to her she should calm down. The manager said something to the effect of "this is her calm", and we had a little chuckle. She was hard working and professional, and in no way will this have any bearing on my returning. She was a nice young woman, and I don't want this survey to have any negative impact on her.
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Tom Agawa
Staff was friendly and smart. Location is convenient. Service was fast.
Staff was friendly and smart. Location is convenient. Service was fast.
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Callie D.
Staff were wonderful and had great attitudes. They all seemed happy to be there. Wow!
Staff were wonderful and had great attitudes. They all seemed happy to be there. Wow!
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Missy F
I like that they call off what they are inspecting as they move through their list.
I like that they call off what they are inspecting as they move through their list.
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Miss h
Fast n competent/skilled
Fast n competent/skilled
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Sean p
I am new to driving and this was my first oil change and they were patient with when I was confused.
I am new to driving and this was my first oil change and they were patient with when I was confused.
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JSTODDARD
Very friendly and fast and great communication
Very friendly and fast and great communication
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gregs
no greeting upon arrival
no greeting upon arrival
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Anthony G.
Those who greeted and serviced me were kind, friendly, welcoming, and it was ninety degrees outside. What a day to work there it ...
Those who greeted and serviced me were kind, friendly, welcoming, and it was ninety degrees outside. What a day to work there it must have been for them!
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Beatrice C
The people were very nice. Very efficient.
The people were very nice. Very efficient.
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Dock
I was greeted while waiting outside the bay and that is not always the case at some of the locations. They listened to my concer ...
I was greeted while waiting outside the bay and that is not always the case at some of the locations. They listened to my concerns and corrected them. I was in and out very quickly. The service attendant knew my son and asked me if she could take a selfie on her phone to send to him, we both laughed pretty hard when he saw it.
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Cindy R
Overall experience was good. Compared my coupons/discounts so I was able to get the most value
Overall experience was good. Compared my coupons/discounts so I was able to get the most value
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Duneready
Everyone seems to be happy to do a great job for the coustmer
Everyone seems to be happy to do a great job for the coustmer
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dinoden
Quick servise.
Quick servise.
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E Reyes
Very professional and very quick service. Thank you.
Very professional and very quick service. Thank you.
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Cb.
Jay and Samuel provided excellent customer service. Both are polite. Both explain things in understandable terms. Both are asset ...
Jay and Samuel provided excellent customer service. Both are polite. Both explain things in understandable terms. Both are assets to your company. Also I have had them assist me on prior visits. They ALWAYS provide top notch vehicle service AND customer service. Very nice young men.
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Heather S
The service providers were amazingly pleasant and informative!
The service providers were amazingly pleasant and informative!
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Kim D
Fast, friendly and efficient service.
Fast, friendly and efficient service.
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Courtney D
Alex and his team were great! I went in because I thought my oil was low and they informed that it was a quart and a half low, a ...
Alex and his team were great! I went in because I thought my oil was low and they informed that it was a quart and a half low, and topped it off for me free of charge! They were all very polite and seemed happy to help me.
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Sherry Alexander
Staff was incredibly professional and friendly.
Staff was incredibly professional and friendly.
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ThatsKat
The workers were friendly and did explain everything. I didn’t feel uncomfortable not knowing car lingo.
The workers were friendly and did explain everything. I didn’t feel uncomfortable not knowing car lingo.
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Anonymous
I had been here before and they knew the vehicle so there was no explanation of prices and reminded me of what I needed to chang ...
I had been here before and they knew the vehicle so there was no explanation of prices and reminded me of what I needed to change
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Christine S.
I received excellent customer service. All of my questions were thoroughly answered. I didn't feel like I was pressure to make a ...
I received excellent customer service. All of my questions were thoroughly answered. I didn't feel like I was pressure to make any decisions and was appreciative of all the extra information I was given about my vehicle and everything that was going on and being done to my vehicle. The technicians were amazing and made something I normally don't enjoy having to do an enjoyable experience.
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Jason
They were a good group of guys, that were very knowledgeable, and friendly.
They were a good group of guys, that were very knowledgeable, and friendly.
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Anonymous
Took care of business
Took care of business
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Marcos C
Good service
Good service
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Dominick M
Very fast and helpful
Very fast and helpful
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Kris S.
....near my house, super fast, nice people and they helped me learn how to reset my Oil light.
....near my house, super fast, nice people and they helped me learn how to reset my Oil light.
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John B
Every one of the staff were polite, courteous and professional.
Every one of the staff were polite, courteous and professional.
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Phyllis H.
The people at this Instant Oil Change were very good. Answered all my questions I had. They new their jobs and what they needed ...
The people at this Instant Oil Change were very good. Answered all my questions I had. They new their jobs and what they needed to do. Very polite.
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Ozzie Rodriguez
They explain to me everything I asked and need
They explain to me everything I asked and need
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Kate B
Friendly staff. Quick service.
Friendly staff. Quick service.
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kenwiz
Seems like they were experiencing a problem with their computer program. Unable to bring up any data about my prior services the ...
Seems like they were experiencing a problem with their computer program. Unable to bring up any data about my prior services there including my name, address or anything relevant about the years I've done business there or the cars I have.This caused a delay in getting me in/out as quickly as I have experienced in the past.
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Travis A.
Everyone was friendly and helpful. They did a great job.
Everyone was friendly and helpful. They did a great job.
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KruzerCat
The guys gave me wanted I wanted, did it in a complete and timely manner, and did not pressure me to buy anything else.
The guys gave me wanted I wanted, did it in a complete and timely manner, and did not pressure me to buy anything else.
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Vistacruz
They enthusiastically helped with a mistake by another oil change store, and saved me a lot of potential problems.
They enthusiastically helped with a mistake by another oil change store, and saved me a lot of potential problems.
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Cass
Friendly and thorough.
Friendly and thorough.
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Bracken
Price for oil change is too high
Price for oil change is too high
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Richard P
I liked the easy in, easy out with no waiting. The friendly, knowledgeable technicians explained everything they did and did not ...
I liked the easy in, easy out with no waiting. The friendly, knowledgeable technicians explained everything they did and did not try to add on other services.
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JoeM
Staff provided excellent customer service, polite, and courteous.
Staff provided excellent customer service, polite, and courteous.
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Keebler
Mel was friendly and no pressure for thee tea services or air filter, I didn’t need.
Mel was friendly and no pressure for thee tea services or air filter, I didn’t need.
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Rol
Good staff
Good staff
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Halle
Very friendly and explained stuff i did not understand
Very friendly and explained stuff i did not understand
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Silva
Great staff
Great staff
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marciaeh
I was pleased with the service-I think everything was fine and I was satisfied with the experience.
I was pleased with the service-I think everything was fine and I was satisfied with the experience.
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HelloKitty666
I was satisfied. It's not like it was a bad experience. Quality boys working on my car and they got the job done so zero complai ...
I was satisfied. It's not like it was a bad experience. Quality boys working on my car and they got the job done so zero complaints here
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Shirley R
Fast and professional
Fast and professional
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Adam T.
It was an oil change, I was satisfied with it. I would not read too much into the fact that I was not highly satisfied with it. ...
It was an oil change, I was satisfied with it. I would not read too much into the fact that I was not highly satisfied with it. I am not a car guy and I was treated great by the employees which is what you would expect when you go to get any type of service. They did their jobs and they were very professional about it.
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Kristal A.
Had never been before. And was very impressed.
Had never been before. And was very impressed.
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Jan P
Your workers were professional and courtice.
Your workers were professional and courtice.
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Susan L.
Staff was very, very friendly, polite and personable!
Staff was very, very friendly, polite and personable!
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Chad
Very nice crew answered all my questions and polite
Very nice crew answered all my questions and polite
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L.K.
Everytime I bring my car in, I am impressed with how professional and friendly the entire staff is. I have been going to this st ...
Everytime I bring my car in, I am impressed with how professional and friendly the entire staff is. I have been going to this store for a few years now because service is always excellent and there are never any high pressure sales pitches.
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Tony S.
Everybody was very courteous, professional and knowledgeable, and they all seemed to enjoy working there.
Everybody was very courteous, professional and knowledgeable, and they all seemed to enjoy working there.
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Denise F.
This location is located near my place of employment, so very convenient to access. Additionally, service is prompt which allows ...
This location is located near my place of employment, so very convenient to access. Additionally, service is prompt which allows stopping by during my lunch hour or on my way home is time saving. Staff have always been kind, courteous and answer my questions.
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LindaR
Fast, friendly service. Appreciate the thoroughness of going over my vehicle. And also appreciate not feeling pressured to buy ...
Fast, friendly service. Appreciate the thoroughness of going over my vehicle. And also appreciate not feeling pressured to buy more services or products. I used to make my husband take the car as I was too stressed out about the pressure to buy additional services!
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HAM
I have taken my car into about five different places this year and paid mad amounts to fix car and each place in aftermath left ...
I have taken my car into about five different places this year and paid mad amounts to fix car and each place in aftermath left something out that needed work. For instance, my oil waa changed but they did not switch out the filter or tell me so I could purchase it. Coming to valvoline they pointed out this problem and provided corrective action. Which I appreciate. Also they pricing was as presented, no hidden fees or added charges.
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Linda
First time at this location, I love the consistency of service between locations!
First time at this location, I love the consistency of service between locations!
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KruzMSU
I specifically requested JUST an oil change. However, the CSR continued to go into his diatribe about everything that was recomm ...
I specifically requested JUST an oil change. However, the CSR continued to go into his diatribe about everything that was recommended for my car, how much each service was, and how much of a discount I would get on each service if I did them that day. I don’t like feeling pressured, or that the only way to get someone to stop talking is to interrupt them (be rude). I would rather they ask if I want to hear about the other services.
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Anonymous
The staff on duty was knowledgable and did a great job!! Thank You!!
The staff on duty was knowledgable and did a great job!! Thank You!!
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Mel g
All the people working on this day were friendly and made me feel comfortable.
All the people working on this day were friendly and made me feel comfortable.
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Tara S.
The employees were very pleasant, they communicated clearly, completed the service requested in a timely fashion and made me lau ...
The employees were very pleasant, they communicated clearly, completed the service requested in a timely fashion and made me laugh with their humor. Very pleasant experience and the first time that I had visited that particular location.
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Hollie L.
Everyone was polite and courteous. I waited patiently as they finished up the job ahead of me. It was no problem. Everything was ...
Everyone was polite and courteous. I waited patiently as they finished up the job ahead of me. It was no problem. Everything was handled kindly and professionally.
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Mrlj1005
Excellent and friendly customer service. No high pressure sales feeling. Knowledgeable staff.
Excellent and friendly customer service. No high pressure sales feeling. Knowledgeable staff.
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Ernie S.
Very friendly people. Very knowlegable. Very pleased overall.
Very friendly people. Very knowlegable. Very pleased overall.
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Anonymous
The staff was very friendly and explained all of the preventative maintenance that needed to be done. They were very thorough, o ...
The staff was very friendly and explained all of the preventative maintenance that needed to be done. They were very thorough, offering expert advice even if I wanted to get a service done somewhere else. I value honesty over the ability to sell me a product. I've previously worked for Valvoline but only trust my vehicles with certain people/shops. The guys at yhe North East St location in Lansing are awesome.
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ShanaS
Was treated respectfully. The cashier applied appropriate known coupons to help lower the total cost of the day. Everyone was ...
Was treated respectfully. The cashier applied appropriate known coupons to help lower the total cost of the day. Everyone was very polite and completed the oil change quickly.
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Melissa S.
Good customer service, quick oil change.
Good customer service, quick oil change.
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Goodrip
I have been using valvoline for my last 3 vehicles. Always good and timely service and good attitudes from employees
I have been using valvoline for my last 3 vehicles. Always good and timely service and good attitudes from employees
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mbroyles
I want to thank all the guys that were working this weekend. They were very friendly and very helpful with my questions I had ab ...
I want to thank all the guys that were working this weekend. They were very friendly and very helpful with my questions I had about my vehicle. I was in and out very fast, and I love the idea that I get to use my MSU employee discount.
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jeff j.
people are very polite and professonal
people are very polite and professonal
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Allison N
The team members were incredibly friendly and quite entertaining while they worked! I didn't feel pressured to buy additional se ...
The team members were incredibly friendly and quite entertaining while they worked! I didn't feel pressured to buy additional serviced. I came in for an oil change and was in and out in 30 minutes or less.
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Roxy H
The service representative and technicians were polite and friendly. The were quick and did not pressure me into any other servi ...
The service representative and technicians were polite and friendly. The were quick and did not pressure me into any other services.
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Kathy B
The techs were very friendly and knowledgeable. No high pressure sales.
The techs were very friendly and knowledgeable. No high pressure sales.
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Spartan3
The technicians were easy to work with and informed me of the things that needed to be looked at potentially.
The technicians were easy to work with and informed me of the things that needed to be looked at potentially.
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Mz Dear
Those fellas always treat me right. I have been going there for years because I already know them. I have had bad tires and need ...
Those fellas always treat me right. I have been going there for years because I already know them. I have had bad tires and needed new ones for months but everytime I pulled in for air they already knew just what I wanted and I know they were tired of me but they never acted like they were. I finally have new tires Lol
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julie
I am highly satisfied because of the quickness and convenience. Gentleman were friendly and kind.
I am highly satisfied because of the quickness and convenience. Gentleman were friendly and kind.
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joe k.
the people waiting on me were very kind and I didn't have to wait in line. I like this center because they are really fast you d ...
the people waiting on me were very kind and I didn't have to wait in line. I like this center because they are really fast you dont have to wait long.
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BS
These guys are knowledgeable, fast and friendly. I have been coming to this one since my move to Lansing MI. Prior to that I alw ...
These guys are knowledgeable, fast and friendly. I have been coming to this one since my move to Lansing MI. Prior to that I always went to the one in Jackson, MI. I trust Valvoline completely!
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SiennaGuy
Got the oil life reminder reset on the second try.
Got the oil life reminder reset on the second try.
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BigKnee
I had the transmission oil changed. I thought the price was high.
I had the transmission oil changed. I thought the price was high.
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Phil C.
Valvoline does a good job greeting its patrons and it doesn't leave items under the hood or forget to screw crucial caps back on ...
Valvoline does a good job greeting its patrons and it doesn't leave items under the hood or forget to screw crucial caps back on like at Midas.
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Phil M
I was highly satisfied with the top notch service provided by the technicians. Very polite and educated.
I was highly satisfied with the top notch service provided by the technicians. Very polite and educated.
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YoungGodily
Very helpful and they help me to discover my rim was bent and I was losing tire air pressure. I never would of known otherwise. ...
Very helpful and they help me to discover my rim was bent and I was losing tire air pressure. I never would of known otherwise. I do a lot of highway travel so them finding that issue saved me.
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Deb
Jay and Alex were wonderful
Jay and Alex were wonderful
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Nichole E
Staff was friendly, and explained everything, very fast and easy, no pressure, and manger came out and introduced himself also!
Staff was friendly, and explained everything, very fast and easy, no pressure, and manger came out and introduced himself also!
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Gloria F
Good service
Good service
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steveb
The techs stayed after closing and took care of the work after I had called ahead to ask if the service I needed would take past ...
The techs stayed after closing and took care of the work after I had called ahead to ask if the service I needed would take past closing of the store
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EarlS
The man in charge could not have been better in the way he conducted his tasks. Would be very hard to find any where during the ...
The man in charge could not have been better in the way he conducted his tasks. Would be very hard to find any where during the process that need improvement.This survey on the other hand is just to long!! Only reason I'm continuing is to pass on how good my experience was with that person. Not in any way an endorsement of all the redundant questions.
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Hey
Awesome service, great attitude in the shop,
Awesome service, great attitude in the shop,
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Nikki J
The friendly customer service and quick and easy service. Also very accomodating
The friendly customer service and quick and easy service. Also very accomodating
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Anonymous
Good overall service
Good overall service
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Anonymous
Felt safe. Was treated with respect. Staff seemed to be knowledgeable & friendly.
Felt safe. Was treated with respect. Staff seemed to be knowledgeable & friendly.
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Sarah P.
Took way too long. Also, last time I went to a Valvoline they were out of the oil I normally get so they upgraded me at no extra ...
Took way too long. Also, last time I went to a Valvoline they were out of the oil I normally get so they upgraded me at no extra charge. However, I was unaware during this visit that when I they asked if I want the oil I usually get and I said yes that it was the higher priced oil. By the time I realized, it was too late.
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kerbows
The service technicians were very friendly, respectful, and knowledgeable.
The service technicians were very friendly, respectful, and knowledgeable.
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Anonymous
Friendly
Friendly
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Not Quinn
Jay, Sam, and Mell where very polite during the oil change and gave off a positive vibe
Jay, Sam, and Mell where very polite during the oil change and gave off a positive vibe
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Gerald J
The guys were super friendly and professional. I stopped coming to valvoline with all of our vehicles for 2yrs because the peopl ...
The guys were super friendly and professional. I stopped coming to valvoline with all of our vehicles for 2yrs because the people working there at the time were idiots and super unprofessional. Jay and Mel made me feel welcome as soon as I pulled around the building.
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src
Jacob was a great help! He made the visit quick and easy! He should get a raise!
Jacob was a great help! He made the visit quick and easy! He should get a raise!
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Danny R
Jacob and his team did an exceptional job and the store was very clean! Thanks guys!
Jacob and his team did an exceptional job and the store was very clean! Thanks guys!
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Scott B.
We were very satisfied with the service, however, the price was a lot higher than I've ever paid with other oil changes using Va ...
We were very satisfied with the service, however, the price was a lot higher than I've ever paid with other oil changes using Valvoline oil.
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David m
The guys knew their stuff and very talkative which put a smile on my face
The guys knew their stuff and very talkative which put a smile on my face
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Linda R
Your staff noticed a gas line leak on my car and informed me before it became a huge issue, I was able to get the car into a sho ...
Your staff noticed a gas line leak on my car and informed me before it became a huge issue, I was able to get the car into a shop for repair in a timely manner.
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Misti C
The technician, Jacob, was friendly, honest and knowledgeable. Fast and efficient.
The technician, Jacob, was friendly, honest and knowledgeable. Fast and efficient.
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Thomas m
The gentelman was very engaging and very hepful with everything during the oil change!.
The gentelman was very engaging and very hepful with everything during the oil change!.
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Milkman1965
Customer service was great. Very friendly.
Customer service was great. Very friendly.
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Bob
Fast friendly service
Fast friendly service
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Margo R
Fast, friendly, no push to buy or replace anything
Fast, friendly, no push to buy or replace anything
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Brian W.
Everyone is always in such a good mood I actually went to work happy after because of it.
Everyone is always in such a good mood I actually went to work happy after because of it.
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Linda S
It was cold outside and I needed a battery. The service was completed quickly in a warm area. Techs were quick and informative. ...
It was cold outside and I needed a battery. The service was completed quickly in a warm area. Techs were quick and informative. Price was around what I expected
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traveler
I don't recall them checking my head lights.
I don't recall them checking my head lights.
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Kris T.
this was a visit from my daughter. she needed washer fluid and coolant and your employees treated her so good and even put on h ...
this was a visit from my daughter. she needed washer fluid and coolant and your employees treated her so good and even put on her new windshield washers she got for Christmas on for her. I'm very happy that she has a place to go to get things on her car taken car of when her father and I can't. You're close to our house and she feels comfortable going to you for help. Thank you all very much!
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Greg J
I think that the people know what they are doing.
I think that the people know what they are doing.
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no comment
no comment
no comment
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Lwood
Quick efficient, friendly service with no upsale pressure.
Quick efficient, friendly service with no upsale pressure.
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Bruce
The staff worked together well . Preformed as expected. One of the staff let me know the radiator cap was not holding pressure ...
The staff worked together well . Preformed as expected. One of the staff let me know the radiator cap was not holding pressure and needed to be replaced, so I stopped on the way home and replaced it. Thanks Great job.
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HarvestDee
The staff is knowledgeable and friendly its close to home. They never have the oil my vehicle requires but its okay because its ...
The staff is knowledgeable and friendly its close to home. They never have the oil my vehicle requires but its okay because its cheaper overall to bring my own.
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Mije
Heat info for future needs
Heat info for future needs
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LouAnn M
Tech very friendly& knowledgable!
Tech very friendly& knowledgable!
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Aanawayshee
Everyone was friendlt and i felt like theh cared about my vehicle
Everyone was friendlt and i felt like theh cared about my vehicle
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Denise F.
Staff are always kind, respectful, and engaging. They take time to answer my questions and I appreciate the fantastic service!
Staff are always kind, respectful, and engaging. They take time to answer my questions and I appreciate the fantastic service!
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Amber S
The Valvoline on Larch st was very kind and friendly!
The Valvoline on Larch st was very kind and friendly!
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CC
quick and friendly; I was on my lunch hour.
quick and friendly; I was on my lunch hour.
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SubaruGuy
I have visited this branch before and have been completely satisfied with the efficiency of the staff. They are a great group o ...
I have visited this branch before and have been completely satisfied with the efficiency of the staff. They are a great group of workers who deserve a pay raise and Holiday bonus! These folks do a great job and are extremely attentive to detail and consumer's automobiles.
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Anonymous
Great service and they are very nice an good at their jobs.
Great service and they are very nice an good at their jobs.
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Anonymous
Everyone was ver professional and polite, called me by my name and explained everything to me
Everyone was ver professional and polite, called me by my name and explained everything to me
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Asimons649
Jake #2 seriously has amazing customer service. My visit was quick, painless, and I will be coming back to this location now for ...
Jake #2 seriously has amazing customer service. My visit was quick, painless, and I will be coming back to this location now for every oil change I will need for the future!
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Daryl A
Courtney was very professional and the manager was training a new guy and was very professional in his instructions and customer ...
Courtney was very professional and the manager was training a new guy and was very professional in his instructions and customer service.
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North side of Lansing,Mi.
Professionalism. 😄
Professionalism. 😄
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Kim
Great customer service
Great customer service
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Trixie Trax
No real complaints. The greeter was very knowledgeable and helpful the other employees were more concerned about there task the ...
No real complaints. The greeter was very knowledgeable and helpful the other employees were more concerned about there task then the customer.
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Mikus Man
The crew was very professional, and the manager was on the scene.
The crew was very professional, and the manager was on the scene.
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Micheller
Everyone is always so professional and efficient. They all seem to work very well together and make their customers feel like f ...
Everyone is always so professional and efficient. They all seem to work very well together and make their customers feel like family! I actually look forward to my oil changes!
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Rachel H
Jacob Burt was exceptional in customer service and knowledge. He was able to trouble shoot, assess and resolve an issue I was ha ...
Jacob Burt was exceptional in customer service and knowledge. He was able to trouble shoot, assess and resolve an issue I was having. He led a great crew and made the experience enjoyable. I am thankful he was there to help and make my day better! :)
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Purple08
They were very nice & worked quickly but efficiently.
They were very nice & worked quickly but efficiently.
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Heart1970
Courtney and Jay were both friendly and professional.
Courtney and Jay were both friendly and professional.
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Phil C.
Took awhile
Took awhile
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Teresa H.
The staff was friendly and did not pressure me to buy things I did not need.
The staff was friendly and did not pressure me to buy things I did not need.
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Greg
Staff. And location.
Staff. And location.
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Ashley T.
I love that the guys aren't creepy. I love when there is a woman working, it always makes me feel more comfortable but the last ...
I love that the guys aren't creepy. I love when there is a woman working, it always makes me feel more comfortable but the last couple times there hasn't been a woman there but I'm still comfortable with the guys who work there. They explain the other services offered and why they are important without pushing me.
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emilyw
The staff was so friendly and explained each step of the process, which I greatly appreciated.
The staff was so friendly and explained each step of the process, which I greatly appreciated.
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Scott T.
Great staff! They had awesome interaction with the customers and were friendly and informative. I have already made recommendati ...
Great staff! They had awesome interaction with the customers and were friendly and informative. I have already made recommendations to others to use their service!
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Anonymous
Very good customer service.
Very good customer service.
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HappyChevyTraverse
I have been a customer of the franchise for many years
I have been a customer of the franchise for many years
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Kim
Workers are very friendly and explain things clearly to individuals. I love the services that are offered between oil changes!
Workers are very friendly and explain things clearly to individuals. I love the services that are offered between oil changes!
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Celtix343
Staff was very friendly and went above and beyond to help me with my hood not matching properly. They were awesome
Staff was very friendly and went above and beyond to help me with my hood not matching properly. They were awesome
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KruzMSU
Good service, good price, not pressured to buy additional services.
Good service, good price, not pressured to buy additional services.
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Debbie S
I almost went to a closer competitor, but don't always get the same quality of service. Within the first couple of minutes I was ...
I almost went to a closer competitor, but don't always get the same quality of service. Within the first couple of minutes I was very glad that I made the extra trip to come to this site. I was completely satisfied with my visit.
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Stevie E
Everyone was very friendly and kind, and the service was wonderful. The prices were great, and I didn’t feel pressured to buy an ...
Everyone was very friendly and kind, and the service was wonderful. The prices were great, and I didn’t feel pressured to buy anything that I didn’t need to.
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Anonymous
The manager was extremely friendly. He made being there a fun time rather than a chore. Wish there were more workers like him.
The manager was extremely friendly. He made being there a fun time rather than a chore. Wish there were more workers like him.
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Nana
Jay and I can't remember the other young man's name, maybe Jeff. Everyone was very knowledgeable and friendly. They were great ...
Jay and I can't remember the other young man's name, maybe Jeff. Everyone was very knowledgeable and friendly. They were great, you have a very nice staff at this location. Keep up the good job!!
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