Oil Change Novi

Kenneth was very helpful in recommending a new air filter and explaining to me why it may be beneficial to purchasing a new one. ...

Kenneth was very helpful in recommending a new air filter and explaining to me why it may be beneficial to purchasing a new one. Even though I just came in for an oil change, I felt that the crew was very good about checking the rest of my car to make sure nothing else was wrong.

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Great staff, always friendly and helpful.

Great staff, always friendly and helpful.

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I visit this location frequently for my car maintenance and services. They always make sure I'm perfectly taken care of

I visit this location frequently for my car maintenance and services. They always make sure I'm perfectly taken care of

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I live in Flint and I usually go to the Center Rd store in Burton, however, I work in Novi and the shop is seconds away from my ...

I live in Flint and I usually go to the Center Rd store in Burton, however, I work in Novi and the shop is seconds away from my job. The staff is extremely friendly and knowledgeable and helpful.

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the staff was professional and nice. One thing I notice is there are different people every time I go in for an oil change. Why ...

the staff was professional and nice. One thing I notice is there are different people every time I go in for an oil change. Why is that?

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I've always enjoyed taking my cars to Valvoline, I take great care of my cars but Valvoline Instant Oil Change normally makes th ...

I've always enjoyed taking my cars to Valvoline, I take great care of my cars but Valvoline Instant Oil Change normally makes things easy, but on this trip, it seemed like they were out to sell me on everything under the sun. Disappointing.

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Not enough staff only 2 people working on 2 cars so got oil change and tire rotation I was there for 45 minutes

Not enough staff only 2 people working on 2 cars so got oil change and tire rotation I was there for 45 minutes

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it's an oil change not surgery

it's an oil change not surgery

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Always a very friendly, helpful and professional staff. They are completely consistent with service. I always have a good experi ...

Always a very friendly, helpful and professional staff. They are completely consistent with service. I always have a good experience at the Novi Valvoline.

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My CSR, Kenneth was just amazing, love that guy. Deserves a raise

My CSR, Kenneth was just amazing, love that guy. Deserves a raise

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Great service as always. I have been going to this location for many years with all my vehicles and will continue to use them i ...

Great service as always. I have been going to this location for many years with all my vehicles and will continue to use them in the future.

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There was a different person they’re servicing me and I felt like he spoke almost robotic in that it was like scripted. Told him ...

There was a different person they’re servicing me and I felt like he spoke almost robotic in that it was like scripted. Told him I had a coupon and then when I went to pay I had to remind him again. He asked me if I wanted my air filter changed by showing me mine and a newer one so I said I had just recently had one put in. He started to walk away when I said that so I asked him if he thought I needed one and he said no. So then why would he even ask me? Confused

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The employees were very knowledgeable, friendly and really did not pressure me to spend more $ or get additional services. They ...

The employees were very knowledgeable, friendly and really did not pressure me to spend more $ or get additional services. They were very appropriate. and FAST!

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Very professional people. Very happy as always.

Very professional people. Very happy as always.

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Representative, Bradley, knew everything that he was doing as far as checking out my car and was an extremely friendly and easyg ...

Representative, Bradley, knew everything that he was doing as far as checking out my car and was an extremely friendly and easygoing individual. I trust him with my car and will be back to get more services done. Thanks Valvoline and Bradley for the great work.

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The staff is always polite, helpful, & courteous. I’ve never had a problem from this location. The work is always done well and ...

The staff is always polite, helpful, & courteous. I’ve never had a problem from this location. The work is always done well and fast. I trust the work they do and the advice they give.

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An employee showed me my air filter and asked if I wanted a new one. I asked if I needed one, and he quickly and honestly respon ...

An employee showed me my air filter and asked if I wanted a new one. I asked if I needed one, and he quickly and honestly responded, "if it were my vehicle, I would wait until next time."This made me feel like I wasn't being overcharged or taken advantage of, and I was receiving honest service. I loved that and it makes me want to come back here in the future.

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Quick, efficient and courteous.

Quick, efficient and courteous.

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The guys were great they did the job fast

The guys were great they did the job fast

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Staff was knowledgeable, friendly & courteous.

Staff was knowledgeable, friendly & courteous.

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I was greeted and told it would be about 10 minutes and was told to pull in behind bay 1. early 10 minutes later I was told that ...

I was greeted and told it would be about 10 minutes and was told to pull in behind bay 1. early 10 minutes later I was told that the greeter had made a mistake, that bay 2 had an extended service to perform , that the location offered first come- first served service, and that the vehicle in line behind bay 2 had arrived before me, so if I would back up and swap spaces with that driver. I backed up but did not pull behind bay 2. After another 10 minutes the driver I had pulled out to accomodate apparently got tired of the wait and left. Once bay 1 was completed (bay 2 still occupied) I was told to enter bay 1. As I did, the person guiding me in had me pull forward and back up twice as he guided me in, which included my hitting my rear view mirror against the center work station. (no damage, but I've pulled into oil change locations dozens of times before without incident or need to back up and re-follow directions.)

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It was very nice and knowledgeable

It was very nice and knowledgeable

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The staff and technicians were very courteous and professional!

The staff and technicians were very courteous and professional!

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Excellent customer service, knowledgeable staff.

Excellent customer service, knowledgeable staff.

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The gentleman that walked me through the process was helpful and kind.

The gentleman that walked me through the process was helpful and kind.

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would recommend to all if not so expensive

would recommend to all if not so expensive

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They always do a great job and never pressure extra services.

They always do a great job and never pressure extra services.

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Quick, efficient service.

Quick, efficient service.

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Good price and nice friendly staff

Good price and nice friendly staff

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Great service and quick!

Great service and quick!

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The service was fast and friendly. I actually purchased a more expensive wiper blade upon by recommendation.

The service was fast and friendly. I actually purchased a more expensive wiper blade upon by recommendation.

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very professional,

very professional,

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Respectful, friendly, and informative service.

Respectful, friendly, and informative service.

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All was ok once I got on. Had to wait, left location and returned.

All was ok once I got on. Had to wait, left location and returned.

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The employees there were friendly and gave me what I came for and didn't pressure me into getting more than I wanted.

The employees there were friendly and gave me what I came for and didn't pressure me into getting more than I wanted.

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Very thorough. Checked head lights, blinkers, brakes lights. Noticed I needed a new wiper. Not pressuring to buy additional prod ...

Very thorough. Checked head lights, blinkers, brakes lights. Noticed I needed a new wiper. Not pressuring to buy additional products and services.

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Service were quick and prompt! Staff was courteous

Service were quick and prompt! Staff was courteous

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Staff was very friendly/professional and explained the whole process.

Staff was very friendly/professional and explained the whole process.

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The customer service was excellent advising me of the details relating to my vehicle.

The customer service was excellent advising me of the details relating to my vehicle.

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Excellent staff - friendly & knowledgeable. Great work!

Excellent staff - friendly & knowledgeable. Great work!

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Awesome customer service!! Treated with respect! Very friendly staff. Never felt pressured to buy anything, but was glad that ...

Awesome customer service!! Treated with respect! Very friendly staff. Never felt pressured to buy anything, but was glad that they are watching out for me. Definitely will come back to this location.

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The pricing seems high. That is the only reason. The mechanics were very nice and informative. They didn’t pressure me to have m ...

The pricing seems high. That is the only reason. The mechanics were very nice and informative. They didn’t pressure me to have more work done and they were very thorough.

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Did their job. As expected

Did their job. As expected

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Too much pressure to buy.

Too much pressure to buy.

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The man who greeted me was great. My one complaint was the parking lot. Driving thru was like a war zone, the potholes are terri ...

The man who greeted me was great. My one complaint was the parking lot. Driving thru was like a war zone, the potholes are terrible. Also driving around the complex to get to the Valvoline garage is almost scary.

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Even though I still receive spam and coupons from my last visit I couldnt be located in the system. I also dont understand why ...

Even though I still receive spam and coupons from my last visit I couldnt be located in the system. I also dont understand why the prices were so high. A basic 4 quart oil change was 45 dollars? And the 25 dollar air filter? I am learning to do it myself.

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very satified

very satified

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Maybe it is just the price of oil these days but $65 for a basic oil change seems kind of high. Without the coupon I would have ...

Maybe it is just the price of oil these days but $65 for a basic oil change seems kind of high. Without the coupon I would have found a less expensive option.

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I was in a rush to get many tasks done. Even though they were training someone new, someone explained to me all that was going o ...

I was in a rush to get many tasks done. Even though they were training someone new, someone explained to me all that was going on.

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Seemed knowledgeable and price was reasonable.

Seemed knowledgeable and price was reasonable.

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Overall, it was an easy way to have our oil changed on a Sunday.

Overall, it was an easy way to have our oil changed on a Sunday.

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I've been going to this specific Valvoline location for quite a while and I've never had any issues with anything. They maintain ...

I've been going to this specific Valvoline location for quite a while and I've never had any issues with anything. They maintain the consistent good service and customer service.

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convenience

convenience

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Good work, Please avoid delays in future. Thanks

Good work, Please avoid delays in future. Thanks

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It was overall expensive compared to other oil changes I've gotten in the past even with a coupon. I normally pay $30 tops for a ...

It was overall expensive compared to other oil changes I've gotten in the past even with a coupon. I normally pay $30 tops for an oil change. On top of the high price, they had to go through a presentation that I'm sure is a corporate policy making people feel pressured to spend more. The staff were great, but the pricing and presentation of other services that I supposedly needed left a lot to be desired.

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Before visiting the service station I went to a local auto parts store and replaced my wiper blades and air filter. When I recei ...

Before visiting the service station I went to a local auto parts store and replaced my wiper blades and air filter. When I received the report at the end it recommended me replacing my air filter.

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The cost. I wished I’d had a coupon

The cost. I wished I’d had a coupon

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I used to go the Ann Arbor location so I knew I liked valvokine and tried the Novi location for the first time. Same great serv ...

I used to go the Ann Arbor location so I knew I liked valvokine and tried the Novi location for the first time. Same great service and professionalism. Impressed

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The service at this Valvoline took a very long time. About 25-30 minutes of waiting outside the service center. One of the servi ...

The service at this Valvoline took a very long time. About 25-30 minutes of waiting outside the service center. One of the service tech's was so quiet that I could not hear anything he was saying.

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personnel very friendly and polite during visit; once service began, short wait time to have oil changed/tires rotated

personnel very friendly and polite during visit; once service began, short wait time to have oil changed/tires rotated

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Got me in and out. Keep up the good work!

Got me in and out. Keep up the good work!

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Atmosphere was to try and sell me as much as they could. Looking at everything to find something to run up the bill. They pulled ...

Atmosphere was to try and sell me as much as they could. Looking at everything to find something to run up the bill. They pulled my air filter and said in looked like it could be replaced. I didn't see my records at that moment, so I agreed to replace. When I checked my records, I had replaced my air filter 6000 miles ago. Clearly I did not yet need a new air filter. Your prices are obscene. Only reason I went there was because my regular oil change place does not rotate tires.

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Everything was excellent. Everybody was very pleasant and professional.

Everything was excellent. Everybody was very pleasant and professional.

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Very professional and friendly staff ! Chad, Bradley and Dan work on my car and all were great ! I was even escorted to the rest ...

Very professional and friendly staff ! Chad, Bradley and Dan work on my car and all were great ! I was even escorted to the restroom and escorted upon return to car- highly satisfied with kindness , professionalism and honesty ! Kudos to your staff -

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The staff is always very friendly, efficient and they don’t pressure me to buy anything i don’t need.

The staff is always very friendly, efficient and they don’t pressure me to buy anything i don’t need.

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Very kind people and very quick oil change! I was waiting at the Farmington location for about 30 minutes and then decided to go ...

Very kind people and very quick oil change! I was waiting at the Farmington location for about 30 minutes and then decided to go to the Novi one and got in and out in less that time

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They were thorough, fast and friendly. Love coupons.

They were thorough, fast and friendly. Love coupons.

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Staff and managers are customer focused. Alex is a wonderful leader.

Staff and managers are customer focused. Alex is a wonderful leader.

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I was told it would only have to wait 15 minutes and I ended up waiting for over 45 minutes. They rotated tires, installed new w ...

I was told it would only have to wait 15 minutes and I ended up waiting for over 45 minutes. They rotated tires, installed new wiper blades and probably a few other things that I didn’t notice. One bay was out of service. They didn’t offer me a discount on my oil change for the extra time that I had to wait.

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Thanks for helping with the up keeping of my vehicle . thanks a ton and continue the excell ...

Thanks for helping with the up keeping of my vehicle . thanks a ton and continue the excellent customer service and overall knowledge in the services offered 👍👍👍👍

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The staff offered me options on what I should do

The staff offered me options on what I should do

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Less time, Friendly staff

Less time, Friendly staff

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EXPENSIVE EVEN WITH COUPON.

EXPENSIVE EVEN WITH COUPON.

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Knowledgeable staff

Knowledgeable staff

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Bought Groupon but add on costs for a partial quart.Bought synthetic and poured out of jug unlabeled. No sure received what I pa ...

Bought Groupon but add on costs for a partial quart.Bought synthetic and poured out of jug unlabeled. No sure received what I paid for that day. Does not happen at other facilities I have used. Usually individual containers or labeled drum

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$70 plus seems a little high...

$70 plus seems a little high...

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Not enough bays at this location, customers could benefit with larger locations, Valvoline could benefit from increased sales a ...

Not enough bays at this location, customers could benefit with larger locations, Valvoline could benefit from increased sales as well.A couple of cars did not choose to wait, and left store. I was a regular customer at the Farmington Hills, MI location, but the wait time and poor customer service ( I had to wait 40 min. never greeted while waiting, so at Novi, location now.The Detroit metro area is EXTREMELY busy with more and more cars than ever. It encompasses a three large County area.I had a generally good experience at Novi, my new Valvoline, but feel Corporate needs to take a look this wait time problem, and consider enlarging with the times, there are many other places to get an oil change.Will continue with Valvoline for services!!Thanks, J. Chapman Farmington Hills, MI

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The ean who work here are so friendly, helpful, and most importantly, respectful. I started coming here because I worked in the ...

The ean who work here are so friendly, helpful, and most importantly, respectful. I started coming here because I worked in the area. I no longer work in the area and drive about 30 minutes to come back for service because of the staff. Not once have I ever been given the impression they are talking down to me or dismissing my concerns, unlike many other places where I’ve had service on my vehicles over the years.

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in, out, friendly,

in, out, friendly,

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Seem as if staff were yelling at each other and there was no synchronization. The employees I spoke to were rude. I always come ...

Seem as if staff were yelling at each other and there was no synchronization. The employees I spoke to were rude. I always come to Valvoline for oil changes, until now which bothers me because I thought I had a good repor with Valvoline

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Alex has fantastic people skills!

Alex has fantastic people skills!

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They were degrading work that had been previously done by another establishment. The fact is the other establishment had given m ...

They were degrading work that had been previously done by another establishment. The fact is the other establishment had given me a warranty on their work. It was stated that the other establishment knowingly sabotages their work so that it ensures more purchases. I should follow the advice of valvoline over the other company. The other company is a national company and I do trust the work they do. I will stick to oil changes and warn against the pressurized sales at this establishment.

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The techs we polite and efficient minimal time in the business. One tech was not sure on how to change the rear wiper blade so h ...

The techs we polite and efficient minimal time in the business. One tech was not sure on how to change the rear wiper blade so he asked another tech to show him how so he did not damage the blade cover.

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They did a good job and were friendly and accommodating. They didn’t have my oil filter in stock by returned with it very quickl ...

They did a good job and were friendly and accommodating. They didn’t have my oil filter in stock by returned with it very quickly. Thank you.

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The staff were friendly and knowledable and very patient because it was my daughter's car and I was not familiar with how to tur ...

The staff were friendly and knowledable and very patient because it was my daughter's car and I was not familiar with how to turn on lights, hood of car, etc. They made me laugh and overall a great experience. I do think your prices are a bit high, but I like the people so much I would go back.

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I have gone to this Valvoline multiple times (3 or 4) before this visit. This particular day I was turned away at my usual Valvo ...

I have gone to this Valvoline multiple times (3 or 4) before this visit. This particular day I was turned away at my usual Valvoline on Grand River in Farmington Hills, MI (The service center was flagged off on September 25, 2018 around 5:45 PM). This particular visit to the Novi location was surprisingly quick (around 15 minutes). Usually, I wait outside the garage at least 15 minutes at the Novi location, and it normally takes 20+ minutes (conservatively) to change my oil and complete the service. I might try the Novi Valvoline again but only if my usual Valvoline is closed.

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I have been to a bunch of Valvoline locations and this is by far one of the friendliest, most professional and knowledgeable sta ...

I have been to a bunch of Valvoline locations and this is by far one of the friendliest, most professional and knowledgeable staffs. Alex at this location does an awesome job and I can tell he has a a lot of leadership qualities. Alex is super knowledgeable and I would recommend you keep him around and look to develop his skills.

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awesome staff just great people to work with.

awesome staff just great people to work with.

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crew was very polite, knowledgable and very courteous.

crew was very polite, knowledgable and very courteous.

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I got my oil changed

I got my oil changed

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This place is run like the military, I love it. They are fast, clear, they communicate with each other extremely well. I don't ...

This place is run like the military, I love it. They are fast, clear, they communicate with each other extremely well. I don't ever really do these types of surveys, but someone needs to know how exceptional this place really is. Over and out

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Wait time

Wait time

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Clear understanding environmentEasy to understand services Best courtesy

Clear understanding environmentEasy to understand services Best courtesy

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The guys are very friendly and upbeat. They make a necessary evil a pleasant experience.

The guys are very friendly and upbeat. They make a necessary evil a pleasant experience.

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It was very expensive. Spent more than I could to be honest.

It was very expensive. Spent more than I could to be honest.

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Great Customer service. Fast and friendly. Polite on exaplining what there doing.

Great Customer service. Fast and friendly. Polite on exaplining what there doing.

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Very professional

Very professional

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Customer service made me feel safe.

Customer service made me feel safe.

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It was quick and not too expensive.

It was quick and not too expensive.

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In and out in a jiffy.

In and out in a jiffy.

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Despite a lot of customers ahead of me, the staff and manager was extremely polite and knowledgeable.

Despite a lot of customers ahead of me, the staff and manager was extremely polite and knowledgeable.

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Service and staff were great it was the price. It was higher than my last visit to the dealership. All other oil change places a ...

Service and staff were great it was the price. It was higher than my last visit to the dealership. All other oil change places around were around 35.00 plus tax. This one cost me 47.00 and that was after I used the coupon in the mail. If the price comes down you would have a customer for life but until then I'll go elsewhere. Thank you

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Kind service

Kind service

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I took in my older model car which I drive very infrequently for an oil change. My tech was very knowledgeable, helpful and frie ...

I took in my older model car which I drive very infrequently for an oil change. My tech was very knowledgeable, helpful and friendly. He never pushed me to buy upgrades which is something that makes me crazy. He explained everything step by step. excellent service.

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Staff is friendly and knowledgeable. They don't pressure you to buy the extras, they simply point out what needs to be done.Mike ...

Staff is friendly and knowledgeable. They don't pressure you to buy the extras, they simply point out what needs to be done.Mike(?), the assistant manager was top notch.

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I always go there for my lil changes. They are always courteous, fast, and friendly.

I always go there for my lil changes. They are always courteous, fast, and friendly.

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Good customer service, no pressure

Good customer service, no pressure

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I was able to pull right in to the service center. They answered my questions and walked me through my invoice and what services ...

I was able to pull right in to the service center. They answered my questions and walked me through my invoice and what services they could not provide due to manufacturer. They apologized for taking so long because they were running with a skeleton crew, but I felt very well taken care of.

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This was the first time I went without my dad and they made sure I understood everything they were doing. They were very nice an ...

This was the first time I went without my dad and they made sure I understood everything they were doing. They were very nice and it didn't take that long.

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excellent job with constant communication fromtech

excellent job with constant communication fromtech

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Staff was highly detailed, used professional callouts with each other while working but cracked jokes and put me at east while e ...

Staff was highly detailed, used professional callouts with each other while working but cracked jokes and put me at east while explaining things. Overall exactly what I want out of my local oil change.

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Service representative was very courteous and knowledgeable. I was very satisfied with the overall experience. I will take me ve ...

Service representative was very courteous and knowledgeable. I was very satisfied with the overall experience. I will take me vehicles back to them if I need anymore service.

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Awesome customer service and friendliness

Awesome customer service and friendliness

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Staff is super-friendly and like to banter with customers. This makes the wait time much more enjoyable.

Staff is super-friendly and like to banter with customers. This makes the wait time much more enjoyable.

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great service, they price matched for first time customer, which was great.

great service, they price matched for first time customer, which was great.

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Very courteous staff, plus I didn't feel pressured to bu additional services.

Very courteous staff, plus I didn't feel pressured to bu additional services.

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Great staff, prices higher than expected/paid at other establishments

Great staff, prices higher than expected/paid at other establishments

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The tech that was working on my vehicle did not seem to know what he was doing and had to keep asking others for assistance.

The tech that was working on my vehicle did not seem to know what he was doing and had to keep asking others for assistance.

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The staff were pleasant, prompt, and professional. They informed me of recommended services but did not coerce me into purchasin ...

The staff were pleasant, prompt, and professional. They informed me of recommended services but did not coerce me into purchasing additional services. I felt they kept me informed and completed the work efficiently. I appreciated the service. Very satisfy and would highly recommend.

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Same reliable service as always

Same reliable service as always

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The service team was friendly and quick, I was in and out in a matter of minutes with the services I asked for. I will return f ...

The service team was friendly and quick, I was in and out in a matter of minutes with the services I asked for. I will return for my future oil change needs.

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The staff is very friendly & thorough about what they do. That's why I come to this Vavoline.

The staff is very friendly & thorough about what they do. That's why I come to this Vavoline.

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The young lady who helped me was incredibly personable and knowledgeable. She was positive pleasant. She is a very positive re ...

The young lady who helped me was incredibly personable and knowledgeable. She was positive pleasant. She is a very positive representation of your store.

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I had an appointment I needed to get to in an hour and they immediately took me and I was able to make my appointment

I had an appointment I needed to get to in an hour and they immediately took me and I was able to make my appointment

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Great service.

Great service.

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I have now been twice and both times I have to sit and listen to the customer service associate try and sell me hundreds of doll ...

I have now been twice and both times I have to sit and listen to the customer service associate try and sell me hundreds of dollars worth of services. I just want an oil change. The only reason I would come back is the convenience of the location to my home.

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Good service, friendly, understanding about not being able to afford all suggested improvements

Good service, friendly, understanding about not being able to afford all suggested improvements

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Highly competent, professional, friendly staff.

Highly competent, professional, friendly staff.

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they were prompt once i was in the bay (they told me 10 minutes and i waited about 30, so that was kind of slightly annoying, bu ...

they were prompt once i was in the bay (they told me 10 minutes and i waited about 30, so that was kind of slightly annoying, but i work customer service too, so I can understand), and they didnt pressure me into buying extra stuff. Like, I might need a new air filter when i come back for a change, but they didnt pressure me to buy that when i came in (was just there for the oil change)

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Satisfied but I avoid using valvoline because I don’t want pressure for upsell on other services. I hate having to tell the empl ...

Satisfied but I avoid using valvoline because I don’t want pressure for upsell on other services. I hate having to tell the employees I take care of my other items (i.e. air filter, wipers, etc). Would come to valvoline every time if I didn’t feel pressure to buy extra services. I usually change my own oil.

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There were no issues whatsoever.

There were no issues whatsoever.

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The professionalism of the staff and their coordinated teamwork was impressive. My tech was friendly and personable as well, no ...

The professionalism of the staff and their coordinated teamwork was impressive. My tech was friendly and personable as well, no pressure.

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Very knowledgeable staff

Very knowledgeable staff

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The staff were great.

The staff were great.

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Valoline is the most trusted oil changed I’ve ever been to. The people are educated and know what they’re doing. However, it too ...

Valoline is the most trusted oil changed I’ve ever been to. The people are educated and know what they’re doing. However, it took over 2 hours from when I got there to when I left. This included waiting for another vehicle ahead of me. Maybe because the extra services those customers paid for but 2hours wait for anything is unacceptable regardless. I noticed many people come to an oil change during lunch. Maybe during lunch hours there should be some sort of fast lane oil change.

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Even though I had to wait for awhile, someone came to my car to greet me.

Even though I had to wait for awhile, someone came to my car to greet me.

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Both assistant managers were talkative and happy to do there job. That makes it less of a pain boring trip. Love there customer ...

Both assistant managers were talkative and happy to do there job. That makes it less of a pain boring trip. Love there customer service!

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Did not get a receipt, can one be sent to me? Very satisfied otherwise !

Did not get a receipt, can one be sent to me? Very satisfied otherwise !

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This particular staff was OUTSTANDING in their friendliness. Highly recommend.

This particular staff was OUTSTANDING in their friendliness. Highly recommend.

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The team was knowledgeable kind and helpful. I like when they tell you what they are doing at every step of The prpcess so there ...

The team was knowledgeable kind and helpful. I like when they tell you what they are doing at every step of The prpcess so there are no supprizes. I was also impressed with the female manager. She was great -sorry I can't remember her name. The whole team seemed to work well together and they made the experience pleasant. There was a young man -can't remember his name sorry- that was also helpful explaining the recommendations. Thank you!

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convenience

convenience

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The wait time was longer than expected for a pull in station...however, the staff was very friendly and let me know right away t ...

The wait time was longer than expected for a pull in station...however, the staff was very friendly and let me know right away that there was a wait. The mechanic working on my Cadillac did not know how to restart the oil life status, tried telling me one way which was not correct. I was able to google it and find the correct answer. Again, the staff was very friendly.

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they were very professional and helped me with unrelated questions

they were very professional and helped me with unrelated questions

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The young lady who greeted me was great. The gentleman who talked with me seemed new and a little unsure, but very respectful. ...

The young lady who greeted me was great. The gentleman who talked with me seemed new and a little unsure, but very respectful. I don't know what a skid pan is, but I brought in a brand new pick up truck and overheard questions about it. You are super convenient on my way home from work, so I will probably be back.

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fast and courteous.

fast and courteous.

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Friendly, knowledgeable staff. They kept me informed as to what was taking place every step of the way while rendering service. ...

Friendly, knowledgeable staff. They kept me informed as to what was taking place every step of the way while rendering service. This was my second visit to this store and I was very impressed by the staff. Being a stickler for neatness, I did notice how clean and neat the store was.

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When I arrived both bays were in use and there were 2 customers ahead of me. Victoria came out to greet me and let me know my ap ...

When I arrived both bays were in use and there were 2 customers ahead of me. Victoria came out to greet me and let me know my approximate wait time. She was great, she was smiling and had a super positive attitude.

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Nothing in particular with the service. Waiting time before pulling in was a bit long

Nothing in particular with the service. Waiting time before pulling in was a bit long

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Victoria was a great pleasure. She was cheery and knowledgable. It was wonderful to see another woman who knows about cars. I no ...

Victoria was a great pleasure. She was cheery and knowledgable. It was wonderful to see another woman who knows about cars. I normally will do my own oil changes but in the winter months I hate doing them. So I'll be back again when it gets cold.

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The customer service and friendliness. They didn't try and push anything on me.

The customer service and friendliness. They didn't try and push anything on me.

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I didn’t mind waiting they always take care of me very professionally

I didn’t mind waiting they always take care of me very professionally

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From start to finish everyone involved was friendly, competent, and efficient. Keep up the good work! I have been a customer ...

From start to finish everyone involved was friendly, competent, and efficient. Keep up the good work! I have been a customer since this location has been in business and will continue going there for as long as I am living in the area !!! Thanks again 😁

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The tech was friendly, knowledgeable. Took time to explain want their were doing. Offered more services but did not pressure me. ...

The tech was friendly, knowledgeable. Took time to explain want their were doing. Offered more services but did not pressure me. I ended up doing the radiator flush after he explained the new machines they have.

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There wasn't the usual long wait. The service woman, Victoria, was very pleasant, knowledgeable and helpful.

There wasn't the usual long wait. The service woman, Victoria, was very pleasant, knowledgeable and helpful.

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I was charged $40 to replace the air filter in the cabin of my vehicle. When I stated that seemed high, I was told most of the ...

I was charged $40 to replace the air filter in the cabin of my vehicle. When I stated that seemed high, I was told most of the cost was the labor. I paid the $40 and watched as it took the employee about 4 minutes to replace the air filter. So even is only $20 of the $40 was for labor, that is pretty ridiculous.

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good job

good job

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Your MGR. Chad? Was very professional, customer friendly and knowledgeable...

Your MGR. Chad? Was very professional, customer friendly and knowledgeable...

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They get the job done, and they are thorough. They are nice, too.

They get the job done, and they are thorough. They are nice, too.

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I believe the person that was helping me was named Amber, she was excellent! She was so friendly and explained things for me rea ...

I believe the person that was helping me was named Amber, she was excellent! She was so friendly and explained things for me really well. I always have a great experience at this, and all Valvoline Instant Oil Change locations!

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The staff explained everything and seemed transparent about my car's care. They were friendly and knowledgeable. Victoria was f ...

The staff explained everything and seemed transparent about my car's care. They were friendly and knowledgeable. Victoria was friendly, thorough, and an expert at her craft.

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Staff is courteous, friendly, knowledgeable. Didn't have to wait as long as I have in the past.

Staff is courteous, friendly, knowledgeable. Didn't have to wait as long as I have in the past.

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I like that the staff communicates with each other verbally and loudly during the oil change. They were double checking every st ...

I like that the staff communicates with each other verbally and loudly during the oil change. They were double checking every step as it happend. This gave me confidence in their abilities.

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60 bucks for an oil change...and not even synthetic!

60 bucks for an oil change...and not even synthetic!

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All of the men that work there were highly knowledgeable about what they do and what could be going on with my car. They were ki ...

All of the men that work there were highly knowledgeable about what they do and what could be going on with my car. They were kind and didn't pressure me into getting any additional upgrades for my car.

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I go there as my main store. Francis was veryPolite knowledgeable and interested in my vehicle. I wish you had power steering f ...

I go there as my main store. Francis was veryPolite knowledgeable and interested in my vehicle. I wish you had power steering fluid changes.

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They were very friendly.

They were very friendly.

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I enjoyed my experience at valvoline! Which I don’t usually enjoy getting my oil changed.

I enjoyed my experience at valvoline! Which I don’t usually enjoy getting my oil changed.

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I knew I needed an oil change and a new bulb for my headlight. I did get a new air filter, but I know that you don't always need ...

I knew I needed an oil change and a new bulb for my headlight. I did get a new air filter, but I know that you don't always need one when they show you how gross it is. I am pretty sure I haven't gotten a new air filter since I've had my car, so that was fine. I was told me that my dipstick was getting stuck and to prevent it from sticking and potentially breaking off, I can file it down with a nail file on my own. The guys there were extremely helpful and did not take advantage of the fact that I am female.

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Oil change are done pretty fast. They check your car for other problems. And its close to myhome.

Oil change are done pretty fast. They check your car for other problems. And its close to myhome.

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Dead battery replaced and I was very happy.

Dead battery replaced and I was very happy.

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Crews were professional, knowledgeable and friendly.

Crews were professional, knowledgeable and friendly.

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Effiencient and friendly

Effiencient and friendly

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Good discussio, no pressure and job was of quality.

Good discussio, no pressure and job was of quality.

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I pulled in 15 minutes to closing and the employees did not guilt me for this. Too often in any business, the employees give you ...

I pulled in 15 minutes to closing and the employees did not guilt me for this. Too often in any business, the employees give you an eye roll when you come in close to closing time

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The crew is knowledgeable and friendly. They recognize me when I pull in (I use VIOC for all 6 of my vehicles). They are quick ...

The crew is knowledgeable and friendly. They recognize me when I pull in (I use VIOC for all 6 of my vehicles). They are quick and efficient.

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It was good

It was good

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Great friendly staff.

Great friendly staff.

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I was highly satisfied because I got right in and out with what I needed done.

I was highly satisfied because I got right in and out with what I needed done.

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Good staff

Good staff

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The staff was professional

The staff was professional

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I have used valvaline for the past 40 yrs. I won't put any other oil in my truck. I have seen engines opened up and the ones tha ...

I have used valvaline for the past 40 yrs. I won't put any other oil in my truck. I have seen engines opened up and the ones that have run nothing but valvaline are much cleaner.

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The men were so friendly

The men were so friendly

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The staff at the Novi Michigan VIOC are very friendly & explain everything they're doing, which is a plus! Great job....as usual ...

The staff at the Novi Michigan VIOC are very friendly & explain everything they're doing, which is a plus! Great job....as usual!

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Everyone was very helpful and informative. Did a great job

Everyone was very helpful and informative. Did a great job

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They greeted me upon my arrival. They changed my oil and performed the checklist quickly. They also replaced a headlamp bulb ...

They greeted me upon my arrival. They changed my oil and performed the checklist quickly. They also replaced a headlamp bulb at a very reasonable price.

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Good customer service and explanations to a non car guy.

Good customer service and explanations to a non car guy.

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Previous service tech was more communicative

Previous service tech was more communicative

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These guys are not mechanic there just your average guys working in a oil change garage.

These guys are not mechanic there just your average guys working in a oil change garage.

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Prices were much higher than any other oil change in the area. A $70 oil change should at least include tire rotation!

Prices were much higher than any other oil change in the area. A $70 oil change should at least include tire rotation!

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There were four cars ahead of me in line. The employee that told me the wait time felt badly about me having to wait. All of the ...

There were four cars ahead of me in line. The employee that told me the wait time felt badly about me having to wait. All of the employees were extremely friendly and explained everything to me.

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I only mark Highly Satisfied if something exceptional stood out. I was very happy with the service and my experience here.

I only mark Highly Satisfied if something exceptional stood out. I was very happy with the service and my experience here.

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no comment

no comment

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Very courteous and professional. Was fast and did not waste any time.

Very courteous and professional. Was fast and did not waste any time.

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I didn’t have to wait at all and I couldn’t have asked for better service or more pleasant and helpful staff.

I didn’t have to wait at all and I couldn’t have asked for better service or more pleasant and helpful staff.

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Service technicians were friendly and professional. Service was performed efficiently.

Service technicians were friendly and professional. Service was performed efficiently.

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Very freindly and comfortable...didn’t feel pressured

Very freindly and comfortable...didn’t feel pressured

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There was no wait, and there is no pressure to spend any extra money

There was no wait, and there is no pressure to spend any extra money

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Friendly and knowledgeable staff that did a good job.

Friendly and knowledgeable staff that did a good job.

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Upon entering the garage, I was told that it usually takes 10-12 minutes for an oil change. After waiting about 20 minutes I was ...

Upon entering the garage, I was told that it usually takes 10-12 minutes for an oil change. After waiting about 20 minutes I was told it takes longer because I have a Volkswagen and the skid plate and oil filter are more difficult to replace. I have not experienced that at any other "quick change" facilities.

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Friendly and fast

Friendly and fast

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It's always a good experience! I especially appreciated that because I was a repeat customer, he gave me the coupon discount ev ...

It's always a good experience! I especially appreciated that because I was a repeat customer, he gave me the coupon discount even though I forgot my coupon. :)

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Quick and friendly. Knowledgeable.

Quick and friendly. Knowledgeable.

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It was my first time at the shop so I will wait to see how my next visit goes to see if it should get a highly satisfied rating.

It was my first time at the shop so I will wait to see how my next visit goes to see if it should get a highly satisfied rating.

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Friendly and knowledgeable staff. Quick and efficient service. Staff member taught me how to reset my oil change indicator light ...

Friendly and knowledgeable staff. Quick and efficient service. Staff member taught me how to reset my oil change indicator light. Always a pleasant and professional experience.

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Great service!!

Great service!!

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Because I was in & out of there in less than 20 minutes compared to the my last visit which took over 1 Hr +.

Because I was in & out of there in less than 20 minutes compared to the my last visit which took over 1 Hr +.

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Work was done in a timely manner, all fluids checked and topped-off as needed.

Work was done in a timely manner, all fluids checked and topped-off as needed.

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The service was quick and efficient.

The service was quick and efficient.

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Everyone was very friendly, and as a woman, it was very nice to interact with the women who work at this location. They were kn ...

Everyone was very friendly, and as a woman, it was very nice to interact with the women who work at this location. They were knowledgeable, friendly, efficient, and professional.

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courteous, quick and efficient.

courteous, quick and efficient.

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Everyone there was very nice and knew everything about my cars need. Sara was awesome at taking care of me and my car, her smile ...

Everyone there was very nice and knew everything about my cars need. Sara was awesome at taking care of me and my car, her smile is like a ray of sunshine

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Always very friendly, professional service.

Always very friendly, professional service.

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Very courteous and professional staff. All services were completed in a timely manner.

Very courteous and professional staff. All services were completed in a timely manner.

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Very friendly staff and quick. Had to wait because store did not open on time.

Very friendly staff and quick. Had to wait because store did not open on time.

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his was my first visit with this car. My last car, a Dodge Avenger, had 397,000 miles on it which I attribute to the full synthe ...

his was my first visit with this car. My last car, a Dodge Avenger, had 397,000 miles on it which I attribute to the full synthetic oil changes at Valvoline and a good Dodge engine.

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My service tech Justin was very informative and likable! He provided very personal and professional service!

My service tech Justin was very informative and likable! He provided very personal and professional service!

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Quick and thorough service appointment

Quick and thorough service appointment

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I had received a Val-Pak coupon for a $14.00 discount which indicated the Novi, MI valvoline location was included. When I arri ...

I had received a Val-Pak coupon for a $14.00 discount which indicated the Novi, MI valvoline location was included. When I arrived the attendant tried to use the coupon and it was not accepted The extra discount would have been appreciated. Oil changes are becoming expensive.

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The representative explained the service and she was very professional.

The representative explained the service and she was very professional.

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I believer the price of the very basis oils change was higher then the industry standered.

I believer the price of the very basis oils change was higher then the industry standered.

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