Welcome to the Novi Road store! Chad Everden, Manager
176 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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| Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
TIRE
ROTATION
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
Connie P
The man who greeted me was great. My one complaint was the parking lot. Driving thru was like a war zone, the potholes are terri ...
The man who greeted me was great. My one complaint was the parking lot. Driving thru was like a war zone, the potholes are terrible. Also driving around the complex to get to the Valvoline garage is almost scary.
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Tom
very satified
very satified
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IanA
Seemed knowledgeable and price was reasonable.
Seemed knowledgeable and price was reasonable.
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Anonymous
Overall, it was an easy way to have our oil changed on a Sunday.
Overall, it was an easy way to have our oil changed on a Sunday.
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DB
I've been going to this specific Valvoline location for quite a while and I've never had any issues with anything. They maintain ...
I've been going to this specific Valvoline location for quite a while and I've never had any issues with anything. They maintain the consistent good service and customer service.
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Kyle Z
Even though I still receive spam and coupons from my last visit I couldnt be located in the system. I also dont understand why ...
Even though I still receive spam and coupons from my last visit I couldnt be located in the system. I also dont understand why the prices were so high. A basic 4 quart oil change was 45 dollars? And the 25 dollar air filter? I am learning to do it myself.
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Dave B
Maybe it is just the price of oil these days but $65 for a basic oil change seems kind of high. Without the coupon I would have ...
Maybe it is just the price of oil these days but $65 for a basic oil change seems kind of high. Without the coupon I would have found a less expensive option.
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Very satisfied.
I was in a rush to get many tasks done. Even though they were training someone new, someone explained to me all that was going o ...
I was in a rush to get many tasks done. Even though they were training someone new, someone explained to me all that was going on.
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Sue
convenience
convenience
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Sumanth
Good work, Please avoid delays in future. Thanks
Good work, Please avoid delays in future. Thanks
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Heather
It was overall expensive compared to other oil changes I've gotten in the past even with a coupon. I normally pay $30 tops for a ...
It was overall expensive compared to other oil changes I've gotten in the past even with a coupon. I normally pay $30 tops for an oil change. On top of the high price, they had to go through a presentation that I'm sure is a corporate policy making people feel pressured to spend more. The staff were great, but the pricing and presentation of other services that I supposedly needed left a lot to be desired.
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M89
Before visiting the service station I went to a local auto parts store and replaced my wiper blades and air filter. When I recei ...
Before visiting the service station I went to a local auto parts store and replaced my wiper blades and air filter. When I received the report at the end it recommended me replacing my air filter.
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MaryO
The cost. I wished I’d had a coupon
The cost. I wished I’d had a coupon
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LJH
I used to go the Ann Arbor location so I knew I liked valvokine and tried the Novi location for the first time. Same great serv ...
I used to go the Ann Arbor location so I knew I liked valvokine and tried the Novi location for the first time. Same great service and professionalism. Impressed
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jmassa
The service at this Valvoline took a very long time. About 25-30 minutes of waiting outside the service center. One of the servi ...
The service at this Valvoline took a very long time. About 25-30 minutes of waiting outside the service center. One of the service tech's was so quiet that I could not hear anything he was saying.
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Jennifer W
personnel very friendly and polite during visit; once service began, short wait time to have oil changed/tires rotated
personnel very friendly and polite during visit; once service began, short wait time to have oil changed/tires rotated
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Bri M
Got me in and out. Keep up the good work!
Got me in and out. Keep up the good work!
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KC
Atmosphere was to try and sell me as much as they could. Looking at everything to find something to run up the bill. They pulled ...
Atmosphere was to try and sell me as much as they could. Looking at everything to find something to run up the bill. They pulled my air filter and said in looked like it could be replaced. I didn't see my records at that moment, so I agreed to replace. When I checked my records, I had replaced my air filter 6000 miles ago. Clearly I did not yet need a new air filter. Your prices are obscene. Only reason I went there was because my regular oil change place does not rotate tires.
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Peter
Everything was excellent. Everybody was very pleasant and professional.
Everything was excellent. Everybody was very pleasant and professional.
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Colleenkb
Very professional and friendly staff ! Chad, Bradley and Dan work on my car and all were great ! I was even escorted to the rest ...
Very professional and friendly staff ! Chad, Bradley and Dan work on my car and all were great ! I was even escorted to the restroom and escorted upon return to car- highly satisfied with kindness , professionalism and honesty ! Kudos to your staff -
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Katykay
The staff is always very friendly, efficient and they don’t pressure me to buy anything i don’t need.
The staff is always very friendly, efficient and they don’t pressure me to buy anything i don’t need.
MORE
Emilyg
Very kind people and very quick oil change! I was waiting at the Farmington location for about 30 minutes and then decided to go ...
Very kind people and very quick oil change! I was waiting at the Farmington location for about 30 minutes and then decided to go to the Novi one and got in and out in less that time
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Myles A
They were thorough, fast and friendly. Love coupons.
They were thorough, fast and friendly. Love coupons.
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NRJ
Staff and managers are customer focused. Alex is a wonderful leader.
Staff and managers are customer focused. Alex is a wonderful leader.
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Novi guy
I was told it would only have to wait 15 minutes and I ended up waiting for over 45 minutes. They rotated tires, installed new w ...
I was told it would only have to wait 15 minutes and I ended up waiting for over 45 minutes. They rotated tires, installed new wiper blades and probably a few other things that I didn’t notice. One bay was out of service. They didn’t offer me a discount on my oil change for the extra time that I had to wait.
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Mr car
Thanks for helping with the up keeping of my vehicle . thanks a ton and continue the excell ...
Thanks for helping with the up keeping of my vehicle . thanks a ton and continue the excellent customer service and overall knowledge in the services offered 👍👍👍👍
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Moira M
The staff offered me options on what I should do
The staff offered me options on what I should do
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Tushar G
Less time, Friendly staff
Less time, Friendly staff
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Rick S.
EXPENSIVE EVEN WITH COUPON.
EXPENSIVE EVEN WITH COUPON.
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Jen V
Knowledgeable staff
Knowledgeable staff
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mjc1226
Bought Groupon but add on costs for a partial quart.Bought synthetic and poured out of jug unlabeled. No sure received what I pa ...
Bought Groupon but add on costs for a partial quart.Bought synthetic and poured out of jug unlabeled. No sure received what I paid for that day. Does not happen at other facilities I have used. Usually individual containers or labeled drum
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CP
$70 plus seems a little high...
$70 plus seems a little high...
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Jeff C.
Not enough bays at this location, customers could benefit with larger locations, Valvoline could benefit from increased sales a ...
Not enough bays at this location, customers could benefit with larger locations, Valvoline could benefit from increased sales as well.A couple of cars did not choose to wait, and left store. I was a regular customer at the Farmington Hills, MI location, but the wait time and poor customer service ( I had to wait 40 min. never greeted while waiting, so at Novi, location now.The Detroit metro area is EXTREMELY busy with more and more cars than ever. It encompasses a three large County area.I had a generally good experience at Novi, my new Valvoline, but feel Corporate needs to take a look this wait time problem, and consider enlarging with the times, there are many other places to get an oil change.Will continue with Valvoline for services!!Thanks, J. Chapman Farmington Hills, MI
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Sara M.
The ean who work here are so friendly, helpful, and most importantly, respectful. I started coming here because I worked in the ...
The ean who work here are so friendly, helpful, and most importantly, respectful. I started coming here because I worked in the area. I no longer work in the area and drive about 30 minutes to come back for service because of the staff. Not once have I ever been given the impression they are talking down to me or dismissing my concerns, unlike many other places where I’ve had service on my vehicles over the years.
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Novi user
in, out, friendly,
in, out, friendly,
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Do not need my name
Seem as if staff were yelling at each other and there was no synchronization. The employees I spoke to were rude. I always come ...
Seem as if staff were yelling at each other and there was no synchronization. The employees I spoke to were rude. I always come to Valvoline for oil changes, until now which bothers me because I thought I had a good repor with Valvoline
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Dana w
Alex has fantastic people skills!
Alex has fantastic people skills!
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Oilchangesatisfied
They were degrading work that had been previously done by another establishment. The fact is the other establishment had given m ...
They were degrading work that had been previously done by another establishment. The fact is the other establishment had given me a warranty on their work. It was stated that the other establishment knowingly sabotages their work so that it ensures more purchases. I should follow the advice of valvoline over the other company. The other company is a national company and I do trust the work they do. I will stick to oil changes and warn against the pressurized sales at this establishment.
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Marty
The techs we polite and efficient minimal time in the business. One tech was not sure on how to change the rear wiper blade so h ...
The techs we polite and efficient minimal time in the business. One tech was not sure on how to change the rear wiper blade so he asked another tech to show him how so he did not damage the blade cover.
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M Stevens
They did a good job and were friendly and accommodating. They didn’t have my oil filter in stock by returned with it very quickl ...
They did a good job and were friendly and accommodating. They didn’t have my oil filter in stock by returned with it very quickly. Thank you.
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Chery
The staff were friendly and knowledable and very patient because it was my daughter's car and I was not familiar with how to tur ...
The staff were friendly and knowledable and very patient because it was my daughter's car and I was not familiar with how to turn on lights, hood of car, etc. They made me laugh and overall a great experience. I do think your prices are a bit high, but I like the people so much I would go back.
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Jasmine M
I have gone to this Valvoline multiple times (3 or 4) before this visit. This particular day I was turned away at my usual Valvo ...
I have gone to this Valvoline multiple times (3 or 4) before this visit. This particular day I was turned away at my usual Valvoline on Grand River in Farmington Hills, MI (The service center was flagged off on September 25, 2018 around 5:45 PM). This particular visit to the Novi location was surprisingly quick (around 15 minutes). Usually, I wait outside the garage at least 15 minutes at the Novi location, and it normally takes 20+ minutes (conservatively) to change my oil and complete the service. I might try the Novi Valvoline again but only if my usual Valvoline is closed.
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Phil G
I have been to a bunch of Valvoline locations and this is by far one of the friendliest, most professional and knowledgeable sta ...
I have been to a bunch of Valvoline locations and this is by far one of the friendliest, most professional and knowledgeable staffs. Alex at this location does an awesome job and I can tell he has a a lot of leadership qualities. Alex is super knowledgeable and I would recommend you keep him around and look to develop his skills.
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chad21
awesome staff just great people to work with.
awesome staff just great people to work with.
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Soko
crew was very polite, knowledgable and very courteous.
crew was very polite, knowledgable and very courteous.
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Joe Joe
I got my oil changed
I got my oil changed
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Art R
This place is run like the military, I love it. They are fast, clear, they communicate with each other extremely well. I don't ...
This place is run like the military, I love it. They are fast, clear, they communicate with each other extremely well. I don't ever really do these types of surveys, but someone needs to know how exceptional this place really is. Over and out
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Sarge
Wait time
Wait time
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Rex S.
Clear understanding environmentEasy to understand services Best courtesy
Clear understanding environmentEasy to understand services Best courtesy
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BlueHippo
The guys are very friendly and upbeat. They make a necessary evil a pleasant experience.
The guys are very friendly and upbeat. They make a necessary evil a pleasant experience.
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Steph
It was very expensive. Spent more than I could to be honest.
It was very expensive. Spent more than I could to be honest.
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Jontae M
Great Customer service. Fast and friendly. Polite on exaplining what there doing.
Great Customer service. Fast and friendly. Polite on exaplining what there doing.
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Carolyn c.
Very professional
Very professional
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Happy Lady
Customer service made me feel safe.
Customer service made me feel safe.
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BR
It was quick and not too expensive.
It was quick and not too expensive.
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Clay D.
In and out in a jiffy.
In and out in a jiffy.
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Tony F
Despite a lot of customers ahead of me, the staff and manager was extremely polite and knowledgeable.
Despite a lot of customers ahead of me, the staff and manager was extremely polite and knowledgeable.
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Crazyfrawg
Service and staff were great it was the price. It was higher than my last visit to the dealership. All other oil change places a ...
Service and staff were great it was the price. It was higher than my last visit to the dealership. All other oil change places around were around 35.00 plus tax. This one cost me 47.00 and that was after I used the coupon in the mail. If the price comes down you would have a customer for life but until then I'll go elsewhere. Thank you
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FDuarte
Kind service
Kind service
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RichardM
I took in my older model car which I drive very infrequently for an oil change. My tech was very knowledgeable, helpful and frie ...
I took in my older model car which I drive very infrequently for an oil change. My tech was very knowledgeable, helpful and friendly. He never pushed me to buy upgrades which is something that makes me crazy. He explained everything step by step. excellent service.
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Bill G
Staff is friendly and knowledgeable. They don't pressure you to buy the extras, they simply point out what needs to be done.Mike ...
Staff is friendly and knowledgeable. They don't pressure you to buy the extras, they simply point out what needs to be done.Mike(?), the assistant manager was top notch.
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Kathy
I always go there for my lil changes. They are always courteous, fast, and friendly.
I always go there for my lil changes. They are always courteous, fast, and friendly.
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Anonymous
Good customer service, no pressure
Good customer service, no pressure
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Samantha C.
I was able to pull right in to the service center. They answered my questions and walked me through my invoice and what services ...
I was able to pull right in to the service center. They answered my questions and walked me through my invoice and what services they could not provide due to manufacturer. They apologized for taking so long because they were running with a skeleton crew, but I felt very well taken care of.
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SydneyZ
This was the first time I went without my dad and they made sure I understood everything they were doing. They were very nice an ...
This was the first time I went without my dad and they made sure I understood everything they were doing. They were very nice and it didn't take that long.
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GATORLADY
excellent job with constant communication fromtech
excellent job with constant communication fromtech
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Pauly K
Staff was highly detailed, used professional callouts with each other while working but cracked jokes and put me at east while e ...
Staff was highly detailed, used professional callouts with each other while working but cracked jokes and put me at east while explaining things. Overall exactly what I want out of my local oil change.
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Howard S.
Service representative was very courteous and knowledgeable. I was very satisfied with the overall experience. I will take me ve ...
Service representative was very courteous and knowledgeable. I was very satisfied with the overall experience. I will take me vehicles back to them if I need anymore service.
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Amaezing
Awesome customer service and friendliness
Awesome customer service and friendliness
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Balthazar88
Staff is super-friendly and like to banter with customers. This makes the wait time much more enjoyable.
Staff is super-friendly and like to banter with customers. This makes the wait time much more enjoyable.
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mac
great service, they price matched for first time customer, which was great.
great service, they price matched for first time customer, which was great.
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Anonymous
Very courteous staff, plus I didn't feel pressured to bu additional services.
Very courteous staff, plus I didn't feel pressured to bu additional services.
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Anonymous
Great staff, prices higher than expected/paid at other establishments
Great staff, prices higher than expected/paid at other establishments
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JB
The tech that was working on my vehicle did not seem to know what he was doing and had to keep asking others for assistance.
The tech that was working on my vehicle did not seem to know what he was doing and had to keep asking others for assistance.
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Debbie
The staff were pleasant, prompt, and professional. They informed me of recommended services but did not coerce me into purchasin ...
The staff were pleasant, prompt, and professional. They informed me of recommended services but did not coerce me into purchasing additional services. I felt they kept me informed and completed the work efficiently. I appreciated the service. Very satisfy and would highly recommend.
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DonM
Same reliable service as always
Same reliable service as always
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KR64
The service team was friendly and quick, I was in and out in a matter of minutes with the services I asked for. I will return f ...
The service team was friendly and quick, I was in and out in a matter of minutes with the services I asked for. I will return for my future oil change needs.
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MikieVike
The staff is very friendly & thorough about what they do. That's why I come to this Vavoline.
The staff is very friendly & thorough about what they do. That's why I come to this Vavoline.
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Teri
The young lady who helped me was incredibly personable and knowledgeable. She was positive pleasant. She is a very positive re ...
The young lady who helped me was incredibly personable and knowledgeable. She was positive pleasant. She is a very positive representation of your store.
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Laineyf
I had an appointment I needed to get to in an hour and they immediately took me and I was able to make my appointment
I had an appointment I needed to get to in an hour and they immediately took me and I was able to make my appointment
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Aw
Great service.
Great service.
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JJ
I have now been twice and both times I have to sit and listen to the customer service associate try and sell me hundreds of doll ...
I have now been twice and both times I have to sit and listen to the customer service associate try and sell me hundreds of dollars worth of services. I just want an oil change. The only reason I would come back is the convenience of the location to my home.
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Lizzie
Good service, friendly, understanding about not being able to afford all suggested improvements
Good service, friendly, understanding about not being able to afford all suggested improvements
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Szibarita
Highly competent, professional, friendly staff.
Highly competent, professional, friendly staff.
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Becky M.
they were prompt once i was in the bay (they told me 10 minutes and i waited about 30, so that was kind of slightly annoying, bu ...
they were prompt once i was in the bay (they told me 10 minutes and i waited about 30, so that was kind of slightly annoying, but i work customer service too, so I can understand), and they didnt pressure me into buying extra stuff. Like, I might need a new air filter when i come back for a change, but they didnt pressure me to buy that when i came in (was just there for the oil change)
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Tricko
Satisfied but I avoid using valvoline because I don’t want pressure for upsell on other services. I hate having to tell the empl ...
Satisfied but I avoid using valvoline because I don’t want pressure for upsell on other services. I hate having to tell the employees I take care of my other items (i.e. air filter, wipers, etc). Would come to valvoline every time if I didn’t feel pressure to buy extra services. I usually change my own oil.
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Lou A
There were no issues whatsoever.
There were no issues whatsoever.
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Melissa C
The professionalism of the staff and their coordinated teamwork was impressive. My tech was friendly and personable as well, no ...
The professionalism of the staff and their coordinated teamwork was impressive. My tech was friendly and personable as well, no pressure.
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Markp
Very knowledgeable staff
Very knowledgeable staff
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John S
The staff were great.
The staff were great.
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Mohamad M.
Valoline is the most trusted oil changed I’ve ever been to. The people are educated and know what they’re doing. However, it too ...
Valoline is the most trusted oil changed I’ve ever been to. The people are educated and know what they’re doing. However, it took over 2 hours from when I got there to when I left. This included waiting for another vehicle ahead of me. Maybe because the extra services those customers paid for but 2hours wait for anything is unacceptable regardless. I noticed many people come to an oil change during lunch. Maybe during lunch hours there should be some sort of fast lane oil change.
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MaryR
Even though I had to wait for awhile, someone came to my car to greet me.
Even though I had to wait for awhile, someone came to my car to greet me.
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Dana L
Both assistant managers were talkative and happy to do there job. That makes it less of a pain boring trip. Love there customer ...
Both assistant managers were talkative and happy to do there job. That makes it less of a pain boring trip. Love there customer service!
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Queballbob
Did not get a receipt, can one be sent to me? Very satisfied otherwise !
Did not get a receipt, can one be sent to me? Very satisfied otherwise !
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Chester
This particular staff was OUTSTANDING in their friendliness. Highly recommend.
This particular staff was OUTSTANDING in their friendliness. Highly recommend.
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TMSanders
The team was knowledgeable kind and helpful. I like when they tell you what they are doing at every step of The prpcess so there ...
The team was knowledgeable kind and helpful. I like when they tell you what they are doing at every step of The prpcess so there are no supprizes. I was also impressed with the female manager. She was great -sorry I can't remember her name. The whole team seemed to work well together and they made the experience pleasant. There was a young man -can't remember his name sorry- that was also helpful explaining the recommendations. Thank you!
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Hari
convenience
convenience
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MM
The wait time was longer than expected for a pull in station...however, the staff was very friendly and let me know right away t ...
The wait time was longer than expected for a pull in station...however, the staff was very friendly and let me know right away that there was a wait. The mechanic working on my Cadillac did not know how to restart the oil life status, tried telling me one way which was not correct. I was able to google it and find the correct answer. Again, the staff was very friendly.
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hd
they were very professional and helped me with unrelated questions
they were very professional and helped me with unrelated questions
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Cmp
The young lady who greeted me was great. The gentleman who talked with me seemed new and a little unsure, but very respectful. ...
The young lady who greeted me was great. The gentleman who talked with me seemed new and a little unsure, but very respectful. I don't know what a skid pan is, but I brought in a brand new pick up truck and overheard questions about it. You are super convenient on my way home from work, so I will probably be back.
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RustyD
fast and courteous.
fast and courteous.
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G. Maddox
Friendly, knowledgeable staff. They kept me informed as to what was taking place every step of the way while rendering service. ...
Friendly, knowledgeable staff. They kept me informed as to what was taking place every step of the way while rendering service. This was my second visit to this store and I was very impressed by the staff. Being a stickler for neatness, I did notice how clean and neat the store was.
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T.W
When I arrived both bays were in use and there were 2 customers ahead of me. Victoria came out to greet me and let me know my ap ...
When I arrived both bays were in use and there were 2 customers ahead of me. Victoria came out to greet me and let me know my approximate wait time. She was great, she was smiling and had a super positive attitude.
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Ana P
Nothing in particular with the service. Waiting time before pulling in was a bit long
Nothing in particular with the service. Waiting time before pulling in was a bit long
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Holly B.
Victoria was a great pleasure. She was cheery and knowledgable. It was wonderful to see another woman who knows about cars. I no ...
Victoria was a great pleasure. She was cheery and knowledgable. It was wonderful to see another woman who knows about cars. I normally will do my own oil changes but in the winter months I hate doing them. So I'll be back again when it gets cold.
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Jeff
The customer service and friendliness. They didn't try and push anything on me.
The customer service and friendliness. They didn't try and push anything on me.
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Jackquline v
I didn’t mind waiting they always take care of me very professionally
I didn’t mind waiting they always take care of me very professionally
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Lisa G
From start to finish everyone involved was friendly, competent, and efficient. Keep up the good work! I have been a customer ...
From start to finish everyone involved was friendly, competent, and efficient. Keep up the good work! I have been a customer since this location has been in business and will continue going there for as long as I am living in the area !!! Thanks again 😁
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Jane G
The tech was friendly, knowledgeable. Took time to explain want their were doing. Offered more services but did not pressure me. ...
The tech was friendly, knowledgeable. Took time to explain want their were doing. Offered more services but did not pressure me. I ended up doing the radiator flush after he explained the new machines they have.
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Frequent patron
There wasn't the usual long wait. The service woman, Victoria, was very pleasant, knowledgeable and helpful.
There wasn't the usual long wait. The service woman, Victoria, was very pleasant, knowledgeable and helpful.
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BATruck
I was charged $40 to replace the air filter in the cabin of my vehicle. When I stated that seemed high, I was told most of the ...
I was charged $40 to replace the air filter in the cabin of my vehicle. When I stated that seemed high, I was told most of the cost was the labor. I paid the $40 and watched as it took the employee about 4 minutes to replace the air filter. So even is only $20 of the $40 was for labor, that is pretty ridiculous.
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Anonymous
good job
good job
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Larry C.
Your MGR. Chad? Was very professional, customer friendly and knowledgeable...
Your MGR. Chad? Was very professional, customer friendly and knowledgeable...
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DG
They get the job done, and they are thorough. They are nice, too.
They get the job done, and they are thorough. They are nice, too.
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Marissalw
I believe the person that was helping me was named Amber, she was excellent! She was so friendly and explained things for me rea ...
I believe the person that was helping me was named Amber, she was excellent! She was so friendly and explained things for me really well. I always have a great experience at this, and all Valvoline Instant Oil Change locations!
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JT T
The staff explained everything and seemed transparent about my car's care. They were friendly and knowledgeable. Victoria was f ...
The staff explained everything and seemed transparent about my car's care. They were friendly and knowledgeable. Victoria was friendly, thorough, and an expert at her craft.
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Anonymous
Staff is courteous, friendly, knowledgeable. Didn't have to wait as long as I have in the past.
Staff is courteous, friendly, knowledgeable. Didn't have to wait as long as I have in the past.
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Cdouglass44
I like that the staff communicates with each other verbally and loudly during the oil change. They were double checking every st ...
I like that the staff communicates with each other verbally and loudly during the oil change. They were double checking every step as it happend. This gave me confidence in their abilities.
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Marc Ivaroni
60 bucks for an oil change...and not even synthetic!
60 bucks for an oil change...and not even synthetic!
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dani_dreams89
All of the men that work there were highly knowledgeable about what they do and what could be going on with my car. They were ki ...
All of the men that work there were highly knowledgeable about what they do and what could be going on with my car. They were kind and didn't pressure me into getting any additional upgrades for my car.
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Wes Rozan
I go there as my main store. Francis was veryPolite knowledgeable and interested in my vehicle. I wish you had power steering f ...
I go there as my main store. Francis was veryPolite knowledgeable and interested in my vehicle. I wish you had power steering fluid changes.
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DDog
They were very friendly.
They were very friendly.
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Nbetts
I enjoyed my experience at valvoline! Which I don’t usually enjoy getting my oil changed.
I enjoyed my experience at valvoline! Which I don’t usually enjoy getting my oil changed.
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SamanthaC
I knew I needed an oil change and a new bulb for my headlight. I did get a new air filter, but I know that you don't always need ...
I knew I needed an oil change and a new bulb for my headlight. I did get a new air filter, but I know that you don't always need one when they show you how gross it is. I am pretty sure I haven't gotten a new air filter since I've had my car, so that was fine. I was told me that my dipstick was getting stuck and to prevent it from sticking and potentially breaking off, I can file it down with a nail file on my own. The guys there were extremely helpful and did not take advantage of the fact that I am female.
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Joe
Oil change are done pretty fast. They check your car for other problems. And its close to myhome.
Oil change are done pretty fast. They check your car for other problems. And its close to myhome.
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KC
Dead battery replaced and I was very happy.
Dead battery replaced and I was very happy.
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John
Crews were professional, knowledgeable and friendly.
Crews were professional, knowledgeable and friendly.
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Mbroz
Effiencient and friendly
Effiencient and friendly
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Seth C
Good discussio, no pressure and job was of quality.
Good discussio, no pressure and job was of quality.
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SamO
I pulled in 15 minutes to closing and the employees did not guilt me for this. Too often in any business, the employees give you ...
I pulled in 15 minutes to closing and the employees did not guilt me for this. Too often in any business, the employees give you an eye roll when you come in close to closing time
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Bill G
The crew is knowledgeable and friendly. They recognize me when I pull in (I use VIOC for all 6 of my vehicles). They are quick ...
The crew is knowledgeable and friendly. They recognize me when I pull in (I use VIOC for all 6 of my vehicles). They are quick and efficient.
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Meg B
It was good
It was good
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John P
Great friendly staff.
Great friendly staff.
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Tammy S.
I was highly satisfied because I got right in and out with what I needed done.
I was highly satisfied because I got right in and out with what I needed done.
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Vinaya
Good staff
Good staff
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Bianca
The staff was professional
The staff was professional
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Red truck
I have used valvaline for the past 40 yrs. I won't put any other oil in my truck. I have seen engines opened up and the ones tha ...
I have used valvaline for the past 40 yrs. I won't put any other oil in my truck. I have seen engines opened up and the ones that have run nothing but valvaline are much cleaner.
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Jackie V
The men were so friendly
The men were so friendly
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Mikie Vike
The staff at the Novi Michigan VIOC are very friendly & explain everything they're doing, which is a plus! Great job....as usual ...
The staff at the Novi Michigan VIOC are very friendly & explain everything they're doing, which is a plus! Great job....as usual!
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Lynne S
Everyone was very helpful and informative. Did a great job
Everyone was very helpful and informative. Did a great job
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Bob K.
They greeted me upon my arrival. They changed my oil and performed the checklist quickly. They also replaced a headlamp bulb ...
They greeted me upon my arrival. They changed my oil and performed the checklist quickly. They also replaced a headlamp bulb at a very reasonable price.
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Dan L
Good customer service and explanations to a non car guy.
Good customer service and explanations to a non car guy.
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Louise R
Previous service tech was more communicative
Previous service tech was more communicative
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Anonymous
These guys are not mechanic there just your average guys working in a oil change garage.
These guys are not mechanic there just your average guys working in a oil change garage.
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Sara A
Prices were much higher than any other oil change in the area. A $70 oil change should at least include tire rotation!
Prices were much higher than any other oil change in the area. A $70 oil change should at least include tire rotation!
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Marissa
There were four cars ahead of me in line. The employee that told me the wait time felt badly about me having to wait. All of the ...
There were four cars ahead of me in line. The employee that told me the wait time felt badly about me having to wait. All of the employees were extremely friendly and explained everything to me.
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Nicole
I only mark Highly Satisfied if something exceptional stood out. I was very happy with the service and my experience here.
I only mark Highly Satisfied if something exceptional stood out. I was very happy with the service and my experience here.
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Steve
no comment
no comment
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Joe Mama
Very courteous and professional. Was fast and did not waste any time.
Very courteous and professional. Was fast and did not waste any time.
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Charlotte H.
I didn’t have to wait at all and I couldn’t have asked for better service or more pleasant and helpful staff.
I didn’t have to wait at all and I couldn’t have asked for better service or more pleasant and helpful staff.
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Derek L
Service technicians were friendly and professional. Service was performed efficiently.
Service technicians were friendly and professional. Service was performed efficiently.
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Mel C
Very freindly and comfortable...didn’t feel pressured
Very freindly and comfortable...didn’t feel pressured
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Anonymous
There was no wait, and there is no pressure to spend any extra money
There was no wait, and there is no pressure to spend any extra money
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Daniel D.
Friendly and knowledgeable staff that did a good job.
Friendly and knowledgeable staff that did a good job.
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Donovan H
Upon entering the garage, I was told that it usually takes 10-12 minutes for an oil change. After waiting about 20 minutes I was ...
Upon entering the garage, I was told that it usually takes 10-12 minutes for an oil change. After waiting about 20 minutes I was told it takes longer because I have a Volkswagen and the skid plate and oil filter are more difficult to replace. I have not experienced that at any other "quick change" facilities.
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Amelia capello
Friendly and fast
Friendly and fast
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MistietheDog
It's always a good experience! I especially appreciated that because I was a repeat customer, he gave me the coupon discount ev ...
It's always a good experience! I especially appreciated that because I was a repeat customer, he gave me the coupon discount even though I forgot my coupon. :)
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Coop
Quick and friendly. Knowledgeable.
Quick and friendly. Knowledgeable.
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journeyowner
It was my first time at the shop so I will wait to see how my next visit goes to see if it should get a highly satisfied rating.
It was my first time at the shop so I will wait to see how my next visit goes to see if it should get a highly satisfied rating.
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S. Rutledge
Friendly and knowledgeable staff. Quick and efficient service. Staff member taught me how to reset my oil change indicator light ...
Friendly and knowledgeable staff. Quick and efficient service. Staff member taught me how to reset my oil change indicator light. Always a pleasant and professional experience.
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KE
Great service!!
Great service!!
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Luther
Because I was in & out of there in less than 20 minutes compared to the my last visit which took over 1 Hr +.
Because I was in & out of there in less than 20 minutes compared to the my last visit which took over 1 Hr +.
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CoachJohn
Work was done in a timely manner, all fluids checked and topped-off as needed.
Work was done in a timely manner, all fluids checked and topped-off as needed.
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Dan1
The service was quick and efficient.
The service was quick and efficient.
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Suzanne B.
Everyone was very friendly, and as a woman, it was very nice to interact with the women who work at this location. They were kn ...
Everyone was very friendly, and as a woman, it was very nice to interact with the women who work at this location. They were knowledgeable, friendly, efficient, and professional.
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Gwen S
courteous, quick and efficient.
courteous, quick and efficient.
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Bigkitch
Everyone there was very nice and knew everything about my cars need. Sara was awesome at taking care of me and my car, her smile ...
Everyone there was very nice and knew everything about my cars need. Sara was awesome at taking care of me and my car, her smile is like a ray of sunshine
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aerik
Always very friendly, professional service.
Always very friendly, professional service.
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Mgoodw
Very courteous and professional staff. All services were completed in a timely manner.
Very courteous and professional staff. All services were completed in a timely manner.
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Andik
Very friendly staff and quick. Had to wait because store did not open on time.
Very friendly staff and quick. Had to wait because store did not open on time.
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Clay D
his was my first visit with this car. My last car, a Dodge Avenger, had 397,000 miles on it which I attribute to the full synthe ...
his was my first visit with this car. My last car, a Dodge Avenger, had 397,000 miles on it which I attribute to the full synthetic oil changes at Valvoline and a good Dodge engine.
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Janet N
My service tech Justin was very informative and likable! He provided very personal and professional service!
My service tech Justin was very informative and likable! He provided very personal and professional service!
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Irishfolf
Quick and thorough service appointment
Quick and thorough service appointment
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MTM
I had received a Val-Pak coupon for a $14.00 discount which indicated the Novi, MI valvoline location was included. When I arri ...
I had received a Val-Pak coupon for a $14.00 discount which indicated the Novi, MI valvoline location was included. When I arrived the attendant tried to use the coupon and it was not accepted The extra discount would have been appreciated. Oil changes are becoming expensive.
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JJ
The representative explained the service and she was very professional.
The representative explained the service and she was very professional.
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Akianh
I believer the price of the very basis oils change was higher then the industry standered.
I believer the price of the very basis oils change was higher then the industry standered.
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Connie P
The man who greeted me was great. My one complaint was the parking lot. Driving thru was like a war zone, the potholes are terri ...
The man who greeted me was great. My one complaint was the parking lot. Driving thru was like a war zone, the potholes are terrible. Also driving around the complex to get to the Valvoline garage is almost scary.
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Tom
very satified
very satified
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IanA
Seemed knowledgeable and price was reasonable.
Seemed knowledgeable and price was reasonable.
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Anonymous
Overall, it was an easy way to have our oil changed on a Sunday.
Overall, it was an easy way to have our oil changed on a Sunday.
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DB
I've been going to this specific Valvoline location for quite a while and I've never had any issues with anything. They maintain ...
I've been going to this specific Valvoline location for quite a while and I've never had any issues with anything. They maintain the consistent good service and customer service.
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Kyle Z
Even though I still receive spam and coupons from my last visit I couldnt be located in the system. I also dont understand why ...
Even though I still receive spam and coupons from my last visit I couldnt be located in the system. I also dont understand why the prices were so high. A basic 4 quart oil change was 45 dollars? And the 25 dollar air filter? I am learning to do it myself.
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Dave B
Maybe it is just the price of oil these days but $65 for a basic oil change seems kind of high. Without the coupon I would have ...
Maybe it is just the price of oil these days but $65 for a basic oil change seems kind of high. Without the coupon I would have found a less expensive option.
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Very satisfied.
I was in a rush to get many tasks done. Even though they were training someone new, someone explained to me all that was going o ...
I was in a rush to get many tasks done. Even though they were training someone new, someone explained to me all that was going on.
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Sue
convenience
convenience
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Sumanth
Good work, Please avoid delays in future. Thanks
Good work, Please avoid delays in future. Thanks
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Heather
It was overall expensive compared to other oil changes I've gotten in the past even with a coupon. I normally pay $30 tops for a ...
It was overall expensive compared to other oil changes I've gotten in the past even with a coupon. I normally pay $30 tops for an oil change. On top of the high price, they had to go through a presentation that I'm sure is a corporate policy making people feel pressured to spend more. The staff were great, but the pricing and presentation of other services that I supposedly needed left a lot to be desired.
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M89
Before visiting the service station I went to a local auto parts store and replaced my wiper blades and air filter. When I recei ...
Before visiting the service station I went to a local auto parts store and replaced my wiper blades and air filter. When I received the report at the end it recommended me replacing my air filter.
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MaryO
The cost. I wished I’d had a coupon
The cost. I wished I’d had a coupon
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LJH
I used to go the Ann Arbor location so I knew I liked valvokine and tried the Novi location for the first time. Same great serv ...
I used to go the Ann Arbor location so I knew I liked valvokine and tried the Novi location for the first time. Same great service and professionalism. Impressed
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jmassa
The service at this Valvoline took a very long time. About 25-30 minutes of waiting outside the service center. One of the servi ...
The service at this Valvoline took a very long time. About 25-30 minutes of waiting outside the service center. One of the service tech's was so quiet that I could not hear anything he was saying.
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Jennifer W
personnel very friendly and polite during visit; once service began, short wait time to have oil changed/tires rotated
personnel very friendly and polite during visit; once service began, short wait time to have oil changed/tires rotated
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Bri M
Got me in and out. Keep up the good work!
Got me in and out. Keep up the good work!
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KC
Atmosphere was to try and sell me as much as they could. Looking at everything to find something to run up the bill. They pulled ...
Atmosphere was to try and sell me as much as they could. Looking at everything to find something to run up the bill. They pulled my air filter and said in looked like it could be replaced. I didn't see my records at that moment, so I agreed to replace. When I checked my records, I had replaced my air filter 6000 miles ago. Clearly I did not yet need a new air filter. Your prices are obscene. Only reason I went there was because my regular oil change place does not rotate tires.
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Peter
Everything was excellent. Everybody was very pleasant and professional.
Everything was excellent. Everybody was very pleasant and professional.
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Colleenkb
Very professional and friendly staff ! Chad, Bradley and Dan work on my car and all were great ! I was even escorted to the rest ...
Very professional and friendly staff ! Chad, Bradley and Dan work on my car and all were great ! I was even escorted to the restroom and escorted upon return to car- highly satisfied with kindness , professionalism and honesty ! Kudos to your staff -
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Katykay
The staff is always very friendly, efficient and they don’t pressure me to buy anything i don’t need.
The staff is always very friendly, efficient and they don’t pressure me to buy anything i don’t need.
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Emilyg
Very kind people and very quick oil change! I was waiting at the Farmington location for about 30 minutes and then decided to go ...
Very kind people and very quick oil change! I was waiting at the Farmington location for about 30 minutes and then decided to go to the Novi one and got in and out in less that time
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Myles A
They were thorough, fast and friendly. Love coupons.
They were thorough, fast and friendly. Love coupons.
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NRJ
Staff and managers are customer focused. Alex is a wonderful leader.
Staff and managers are customer focused. Alex is a wonderful leader.
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Novi guy
I was told it would only have to wait 15 minutes and I ended up waiting for over 45 minutes. They rotated tires, installed new w ...
I was told it would only have to wait 15 minutes and I ended up waiting for over 45 minutes. They rotated tires, installed new wiper blades and probably a few other things that I didn’t notice. One bay was out of service. They didn’t offer me a discount on my oil change for the extra time that I had to wait.
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Mr car
Thanks for helping with the up keeping of my vehicle . thanks a ton and continue the excell ...
Thanks for helping with the up keeping of my vehicle . thanks a ton and continue the excellent customer service and overall knowledge in the services offered 👍👍👍👍
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Moira M
The staff offered me options on what I should do
The staff offered me options on what I should do
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Tushar G
Less time, Friendly staff
Less time, Friendly staff
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Rick S.
EXPENSIVE EVEN WITH COUPON.
EXPENSIVE EVEN WITH COUPON.
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Jen V
Knowledgeable staff
Knowledgeable staff
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mjc1226
Bought Groupon but add on costs for a partial quart.Bought synthetic and poured out of jug unlabeled. No sure received what I pa ...
Bought Groupon but add on costs for a partial quart.Bought synthetic and poured out of jug unlabeled. No sure received what I paid for that day. Does not happen at other facilities I have used. Usually individual containers or labeled drum
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CP
$70 plus seems a little high...
$70 plus seems a little high...
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Jeff C.
Not enough bays at this location, customers could benefit with larger locations, Valvoline could benefit from increased sales a ...
Not enough bays at this location, customers could benefit with larger locations, Valvoline could benefit from increased sales as well.A couple of cars did not choose to wait, and left store. I was a regular customer at the Farmington Hills, MI location, but the wait time and poor customer service ( I had to wait 40 min. never greeted while waiting, so at Novi, location now.The Detroit metro area is EXTREMELY busy with more and more cars than ever. It encompasses a three large County area.I had a generally good experience at Novi, my new Valvoline, but feel Corporate needs to take a look this wait time problem, and consider enlarging with the times, there are many other places to get an oil change.Will continue with Valvoline for services!!Thanks, J. Chapman Farmington Hills, MI
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Sara M.
The ean who work here are so friendly, helpful, and most importantly, respectful. I started coming here because I worked in the ...
The ean who work here are so friendly, helpful, and most importantly, respectful. I started coming here because I worked in the area. I no longer work in the area and drive about 30 minutes to come back for service because of the staff. Not once have I ever been given the impression they are talking down to me or dismissing my concerns, unlike many other places where I’ve had service on my vehicles over the years.
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Novi user
in, out, friendly,
in, out, friendly,
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Do not need my name
Seem as if staff were yelling at each other and there was no synchronization. The employees I spoke to were rude. I always come ...
Seem as if staff were yelling at each other and there was no synchronization. The employees I spoke to were rude. I always come to Valvoline for oil changes, until now which bothers me because I thought I had a good repor with Valvoline
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Dana w
Alex has fantastic people skills!
Alex has fantastic people skills!
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Oilchangesatisfied
They were degrading work that had been previously done by another establishment. The fact is the other establishment had given m ...
They were degrading work that had been previously done by another establishment. The fact is the other establishment had given me a warranty on their work. It was stated that the other establishment knowingly sabotages their work so that it ensures more purchases. I should follow the advice of valvoline over the other company. The other company is a national company and I do trust the work they do. I will stick to oil changes and warn against the pressurized sales at this establishment.
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Marty
The techs we polite and efficient minimal time in the business. One tech was not sure on how to change the rear wiper blade so h ...
The techs we polite and efficient minimal time in the business. One tech was not sure on how to change the rear wiper blade so he asked another tech to show him how so he did not damage the blade cover.
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M Stevens
They did a good job and were friendly and accommodating. They didn’t have my oil filter in stock by returned with it very quickl ...
They did a good job and were friendly and accommodating. They didn’t have my oil filter in stock by returned with it very quickly. Thank you.
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Chery
The staff were friendly and knowledable and very patient because it was my daughter's car and I was not familiar with how to tur ...
The staff were friendly and knowledable and very patient because it was my daughter's car and I was not familiar with how to turn on lights, hood of car, etc. They made me laugh and overall a great experience. I do think your prices are a bit high, but I like the people so much I would go back.
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Jasmine M
I have gone to this Valvoline multiple times (3 or 4) before this visit. This particular day I was turned away at my usual Valvo ...
I have gone to this Valvoline multiple times (3 or 4) before this visit. This particular day I was turned away at my usual Valvoline on Grand River in Farmington Hills, MI (The service center was flagged off on September 25, 2018 around 5:45 PM). This particular visit to the Novi location was surprisingly quick (around 15 minutes). Usually, I wait outside the garage at least 15 minutes at the Novi location, and it normally takes 20+ minutes (conservatively) to change my oil and complete the service. I might try the Novi Valvoline again but only if my usual Valvoline is closed.
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Phil G
I have been to a bunch of Valvoline locations and this is by far one of the friendliest, most professional and knowledgeable sta ...
I have been to a bunch of Valvoline locations and this is by far one of the friendliest, most professional and knowledgeable staffs. Alex at this location does an awesome job and I can tell he has a a lot of leadership qualities. Alex is super knowledgeable and I would recommend you keep him around and look to develop his skills.
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chad21
awesome staff just great people to work with.
awesome staff just great people to work with.
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Soko
crew was very polite, knowledgable and very courteous.
crew was very polite, knowledgable and very courteous.
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Joe Joe
I got my oil changed
I got my oil changed
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Art R
This place is run like the military, I love it. They are fast, clear, they communicate with each other extremely well. I don't ...
This place is run like the military, I love it. They are fast, clear, they communicate with each other extremely well. I don't ever really do these types of surveys, but someone needs to know how exceptional this place really is. Over and out
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Sarge
Wait time
Wait time
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Rex S.
Clear understanding environmentEasy to understand services Best courtesy
Clear understanding environmentEasy to understand services Best courtesy
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BlueHippo
The guys are very friendly and upbeat. They make a necessary evil a pleasant experience.
The guys are very friendly and upbeat. They make a necessary evil a pleasant experience.
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Steph
It was very expensive. Spent more than I could to be honest.
It was very expensive. Spent more than I could to be honest.
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Jontae M
Great Customer service. Fast and friendly. Polite on exaplining what there doing.
Great Customer service. Fast and friendly. Polite on exaplining what there doing.
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Carolyn c.
Very professional
Very professional
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Happy Lady
Customer service made me feel safe.
Customer service made me feel safe.
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BR
It was quick and not too expensive.
It was quick and not too expensive.
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Clay D.
In and out in a jiffy.
In and out in a jiffy.
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Tony F
Despite a lot of customers ahead of me, the staff and manager was extremely polite and knowledgeable.
Despite a lot of customers ahead of me, the staff and manager was extremely polite and knowledgeable.
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Crazyfrawg
Service and staff were great it was the price. It was higher than my last visit to the dealership. All other oil change places a ...
Service and staff were great it was the price. It was higher than my last visit to the dealership. All other oil change places around were around 35.00 plus tax. This one cost me 47.00 and that was after I used the coupon in the mail. If the price comes down you would have a customer for life but until then I'll go elsewhere. Thank you
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FDuarte
Kind service
Kind service
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RichardM
I took in my older model car which I drive very infrequently for an oil change. My tech was very knowledgeable, helpful and frie ...
I took in my older model car which I drive very infrequently for an oil change. My tech was very knowledgeable, helpful and friendly. He never pushed me to buy upgrades which is something that makes me crazy. He explained everything step by step. excellent service.
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Bill G
Staff is friendly and knowledgeable. They don't pressure you to buy the extras, they simply point out what needs to be done.Mike ...
Staff is friendly and knowledgeable. They don't pressure you to buy the extras, they simply point out what needs to be done.Mike(?), the assistant manager was top notch.
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Kathy
I always go there for my lil changes. They are always courteous, fast, and friendly.
I always go there for my lil changes. They are always courteous, fast, and friendly.
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Anonymous
Good customer service, no pressure
Good customer service, no pressure
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Samantha C.
I was able to pull right in to the service center. They answered my questions and walked me through my invoice and what services ...
I was able to pull right in to the service center. They answered my questions and walked me through my invoice and what services they could not provide due to manufacturer. They apologized for taking so long because they were running with a skeleton crew, but I felt very well taken care of.
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SydneyZ
This was the first time I went without my dad and they made sure I understood everything they were doing. They were very nice an ...
This was the first time I went without my dad and they made sure I understood everything they were doing. They were very nice and it didn't take that long.
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GATORLADY
excellent job with constant communication fromtech
excellent job with constant communication fromtech
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Pauly K
Staff was highly detailed, used professional callouts with each other while working but cracked jokes and put me at east while e ...
Staff was highly detailed, used professional callouts with each other while working but cracked jokes and put me at east while explaining things. Overall exactly what I want out of my local oil change.
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Howard S.
Service representative was very courteous and knowledgeable. I was very satisfied with the overall experience. I will take me ve ...
Service representative was very courteous and knowledgeable. I was very satisfied with the overall experience. I will take me vehicles back to them if I need anymore service.
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Amaezing
Awesome customer service and friendliness
Awesome customer service and friendliness
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Balthazar88
Staff is super-friendly and like to banter with customers. This makes the wait time much more enjoyable.
Staff is super-friendly and like to banter with customers. This makes the wait time much more enjoyable.
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mac
great service, they price matched for first time customer, which was great.
great service, they price matched for first time customer, which was great.
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Anonymous
Very courteous staff, plus I didn't feel pressured to bu additional services.
Very courteous staff, plus I didn't feel pressured to bu additional services.
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Anonymous
Great staff, prices higher than expected/paid at other establishments
Great staff, prices higher than expected/paid at other establishments
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JB
The tech that was working on my vehicle did not seem to know what he was doing and had to keep asking others for assistance.
The tech that was working on my vehicle did not seem to know what he was doing and had to keep asking others for assistance.
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Debbie
The staff were pleasant, prompt, and professional. They informed me of recommended services but did not coerce me into purchasin ...
The staff were pleasant, prompt, and professional. They informed me of recommended services but did not coerce me into purchasing additional services. I felt they kept me informed and completed the work efficiently. I appreciated the service. Very satisfy and would highly recommend.
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DonM
Same reliable service as always
Same reliable service as always
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KR64
The service team was friendly and quick, I was in and out in a matter of minutes with the services I asked for. I will return f ...
The service team was friendly and quick, I was in and out in a matter of minutes with the services I asked for. I will return for my future oil change needs.
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MikieVike
The staff is very friendly & thorough about what they do. That's why I come to this Vavoline.
The staff is very friendly & thorough about what they do. That's why I come to this Vavoline.
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Teri
The young lady who helped me was incredibly personable and knowledgeable. She was positive pleasant. She is a very positive re ...
The young lady who helped me was incredibly personable and knowledgeable. She was positive pleasant. She is a very positive representation of your store.
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Laineyf
I had an appointment I needed to get to in an hour and they immediately took me and I was able to make my appointment
I had an appointment I needed to get to in an hour and they immediately took me and I was able to make my appointment
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Aw
Great service.
Great service.
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JJ
I have now been twice and both times I have to sit and listen to the customer service associate try and sell me hundreds of doll ...
I have now been twice and both times I have to sit and listen to the customer service associate try and sell me hundreds of dollars worth of services. I just want an oil change. The only reason I would come back is the convenience of the location to my home.
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Lizzie
Good service, friendly, understanding about not being able to afford all suggested improvements
Good service, friendly, understanding about not being able to afford all suggested improvements
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Szibarita
Highly competent, professional, friendly staff.
Highly competent, professional, friendly staff.
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Becky M.
they were prompt once i was in the bay (they told me 10 minutes and i waited about 30, so that was kind of slightly annoying, bu ...
they were prompt once i was in the bay (they told me 10 minutes and i waited about 30, so that was kind of slightly annoying, but i work customer service too, so I can understand), and they didnt pressure me into buying extra stuff. Like, I might need a new air filter when i come back for a change, but they didnt pressure me to buy that when i came in (was just there for the oil change)
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Tricko
Satisfied but I avoid using valvoline because I don’t want pressure for upsell on other services. I hate having to tell the empl ...
Satisfied but I avoid using valvoline because I don’t want pressure for upsell on other services. I hate having to tell the employees I take care of my other items (i.e. air filter, wipers, etc). Would come to valvoline every time if I didn’t feel pressure to buy extra services. I usually change my own oil.
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Lou A
There were no issues whatsoever.
There were no issues whatsoever.
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Melissa C
The professionalism of the staff and their coordinated teamwork was impressive. My tech was friendly and personable as well, no ...
The professionalism of the staff and their coordinated teamwork was impressive. My tech was friendly and personable as well, no pressure.
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Markp
Very knowledgeable staff
Very knowledgeable staff
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John S
The staff were great.
The staff were great.
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Mohamad M.
Valoline is the most trusted oil changed I’ve ever been to. The people are educated and know what they’re doing. However, it too ...
Valoline is the most trusted oil changed I’ve ever been to. The people are educated and know what they’re doing. However, it took over 2 hours from when I got there to when I left. This included waiting for another vehicle ahead of me. Maybe because the extra services those customers paid for but 2hours wait for anything is unacceptable regardless. I noticed many people come to an oil change during lunch. Maybe during lunch hours there should be some sort of fast lane oil change.
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MaryR
Even though I had to wait for awhile, someone came to my car to greet me.
Even though I had to wait for awhile, someone came to my car to greet me.
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Dana L
Both assistant managers were talkative and happy to do there job. That makes it less of a pain boring trip. Love there customer ...
Both assistant managers were talkative and happy to do there job. That makes it less of a pain boring trip. Love there customer service!
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Queballbob
Did not get a receipt, can one be sent to me? Very satisfied otherwise !
Did not get a receipt, can one be sent to me? Very satisfied otherwise !
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Chester
This particular staff was OUTSTANDING in their friendliness. Highly recommend.
This particular staff was OUTSTANDING in their friendliness. Highly recommend.
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TMSanders
The team was knowledgeable kind and helpful. I like when they tell you what they are doing at every step of The prpcess so there ...
The team was knowledgeable kind and helpful. I like when they tell you what they are doing at every step of The prpcess so there are no supprizes. I was also impressed with the female manager. She was great -sorry I can't remember her name. The whole team seemed to work well together and they made the experience pleasant. There was a young man -can't remember his name sorry- that was also helpful explaining the recommendations. Thank you!
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Hari
convenience
convenience
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MM
The wait time was longer than expected for a pull in station...however, the staff was very friendly and let me know right away t ...
The wait time was longer than expected for a pull in station...however, the staff was very friendly and let me know right away that there was a wait. The mechanic working on my Cadillac did not know how to restart the oil life status, tried telling me one way which was not correct. I was able to google it and find the correct answer. Again, the staff was very friendly.
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hd
they were very professional and helped me with unrelated questions
they were very professional and helped me with unrelated questions
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Cmp
The young lady who greeted me was great. The gentleman who talked with me seemed new and a little unsure, but very respectful. ...
The young lady who greeted me was great. The gentleman who talked with me seemed new and a little unsure, but very respectful. I don't know what a skid pan is, but I brought in a brand new pick up truck and overheard questions about it. You are super convenient on my way home from work, so I will probably be back.
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RustyD
fast and courteous.
fast and courteous.
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G. Maddox
Friendly, knowledgeable staff. They kept me informed as to what was taking place every step of the way while rendering service. ...
Friendly, knowledgeable staff. They kept me informed as to what was taking place every step of the way while rendering service. This was my second visit to this store and I was very impressed by the staff. Being a stickler for neatness, I did notice how clean and neat the store was.
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T.W
When I arrived both bays were in use and there were 2 customers ahead of me. Victoria came out to greet me and let me know my ap ...
When I arrived both bays were in use and there were 2 customers ahead of me. Victoria came out to greet me and let me know my approximate wait time. She was great, she was smiling and had a super positive attitude.
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Ana P
Nothing in particular with the service. Waiting time before pulling in was a bit long
Nothing in particular with the service. Waiting time before pulling in was a bit long
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Holly B.
Victoria was a great pleasure. She was cheery and knowledgable. It was wonderful to see another woman who knows about cars. I no ...
Victoria was a great pleasure. She was cheery and knowledgable. It was wonderful to see another woman who knows about cars. I normally will do my own oil changes but in the winter months I hate doing them. So I'll be back again when it gets cold.
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Jeff
The customer service and friendliness. They didn't try and push anything on me.
The customer service and friendliness. They didn't try and push anything on me.
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Jackquline v
I didn’t mind waiting they always take care of me very professionally
I didn’t mind waiting they always take care of me very professionally
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Lisa G
From start to finish everyone involved was friendly, competent, and efficient. Keep up the good work! I have been a customer ...
From start to finish everyone involved was friendly, competent, and efficient. Keep up the good work! I have been a customer since this location has been in business and will continue going there for as long as I am living in the area !!! Thanks again 😁
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Jane G
The tech was friendly, knowledgeable. Took time to explain want their were doing. Offered more services but did not pressure me. ...
The tech was friendly, knowledgeable. Took time to explain want their were doing. Offered more services but did not pressure me. I ended up doing the radiator flush after he explained the new machines they have.
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Frequent patron
There wasn't the usual long wait. The service woman, Victoria, was very pleasant, knowledgeable and helpful.
There wasn't the usual long wait. The service woman, Victoria, was very pleasant, knowledgeable and helpful.
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BATruck
I was charged $40 to replace the air filter in the cabin of my vehicle. When I stated that seemed high, I was told most of the ...
I was charged $40 to replace the air filter in the cabin of my vehicle. When I stated that seemed high, I was told most of the cost was the labor. I paid the $40 and watched as it took the employee about 4 minutes to replace the air filter. So even is only $20 of the $40 was for labor, that is pretty ridiculous.
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Anonymous
good job
good job
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Larry C.
Your MGR. Chad? Was very professional, customer friendly and knowledgeable...
Your MGR. Chad? Was very professional, customer friendly and knowledgeable...
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DG
They get the job done, and they are thorough. They are nice, too.
They get the job done, and they are thorough. They are nice, too.
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Marissalw
I believe the person that was helping me was named Amber, she was excellent! She was so friendly and explained things for me rea ...
I believe the person that was helping me was named Amber, she was excellent! She was so friendly and explained things for me really well. I always have a great experience at this, and all Valvoline Instant Oil Change locations!
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JT T
The staff explained everything and seemed transparent about my car's care. They were friendly and knowledgeable. Victoria was f ...
The staff explained everything and seemed transparent about my car's care. They were friendly and knowledgeable. Victoria was friendly, thorough, and an expert at her craft.
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Anonymous
Staff is courteous, friendly, knowledgeable. Didn't have to wait as long as I have in the past.
Staff is courteous, friendly, knowledgeable. Didn't have to wait as long as I have in the past.
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Cdouglass44
I like that the staff communicates with each other verbally and loudly during the oil change. They were double checking every st ...
I like that the staff communicates with each other verbally and loudly during the oil change. They were double checking every step as it happend. This gave me confidence in their abilities.
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Marc Ivaroni
60 bucks for an oil change...and not even synthetic!
60 bucks for an oil change...and not even synthetic!
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dani_dreams89
All of the men that work there were highly knowledgeable about what they do and what could be going on with my car. They were ki ...
All of the men that work there were highly knowledgeable about what they do and what could be going on with my car. They were kind and didn't pressure me into getting any additional upgrades for my car.
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Wes Rozan
I go there as my main store. Francis was veryPolite knowledgeable and interested in my vehicle. I wish you had power steering f ...
I go there as my main store. Francis was veryPolite knowledgeable and interested in my vehicle. I wish you had power steering fluid changes.
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DDog
They were very friendly.
They were very friendly.
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Nbetts
I enjoyed my experience at valvoline! Which I don’t usually enjoy getting my oil changed.
I enjoyed my experience at valvoline! Which I don’t usually enjoy getting my oil changed.
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SamanthaC
I knew I needed an oil change and a new bulb for my headlight. I did get a new air filter, but I know that you don't always need ...
I knew I needed an oil change and a new bulb for my headlight. I did get a new air filter, but I know that you don't always need one when they show you how gross it is. I am pretty sure I haven't gotten a new air filter since I've had my car, so that was fine. I was told me that my dipstick was getting stuck and to prevent it from sticking and potentially breaking off, I can file it down with a nail file on my own. The guys there were extremely helpful and did not take advantage of the fact that I am female.
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Joe
Oil change are done pretty fast. They check your car for other problems. And its close to myhome.
Oil change are done pretty fast. They check your car for other problems. And its close to myhome.
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KC
Dead battery replaced and I was very happy.
Dead battery replaced and I was very happy.
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John
Crews were professional, knowledgeable and friendly.
Crews were professional, knowledgeable and friendly.
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Mbroz
Effiencient and friendly
Effiencient and friendly
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Seth C
Good discussio, no pressure and job was of quality.
Good discussio, no pressure and job was of quality.
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SamO
I pulled in 15 minutes to closing and the employees did not guilt me for this. Too often in any business, the employees give you ...
I pulled in 15 minutes to closing and the employees did not guilt me for this. Too often in any business, the employees give you an eye roll when you come in close to closing time
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Bill G
The crew is knowledgeable and friendly. They recognize me when I pull in (I use VIOC for all 6 of my vehicles). They are quick ...
The crew is knowledgeable and friendly. They recognize me when I pull in (I use VIOC for all 6 of my vehicles). They are quick and efficient.
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Meg B
It was good
It was good
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John P
Great friendly staff.
Great friendly staff.
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Tammy S.
I was highly satisfied because I got right in and out with what I needed done.
I was highly satisfied because I got right in and out with what I needed done.
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Vinaya
Good staff
Good staff
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Bianca
The staff was professional
The staff was professional
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Red truck
I have used valvaline for the past 40 yrs. I won't put any other oil in my truck. I have seen engines opened up and the ones tha ...
I have used valvaline for the past 40 yrs. I won't put any other oil in my truck. I have seen engines opened up and the ones that have run nothing but valvaline are much cleaner.
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Jackie V
The men were so friendly
The men were so friendly
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Mikie Vike
The staff at the Novi Michigan VIOC are very friendly & explain everything they're doing, which is a plus! Great job....as usual ...
The staff at the Novi Michigan VIOC are very friendly & explain everything they're doing, which is a plus! Great job....as usual!
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Lynne S
Everyone was very helpful and informative. Did a great job
Everyone was very helpful and informative. Did a great job
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Bob K.
They greeted me upon my arrival. They changed my oil and performed the checklist quickly. They also replaced a headlamp bulb ...
They greeted me upon my arrival. They changed my oil and performed the checklist quickly. They also replaced a headlamp bulb at a very reasonable price.
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Dan L
Good customer service and explanations to a non car guy.
Good customer service and explanations to a non car guy.
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Louise R
Previous service tech was more communicative
Previous service tech was more communicative
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Anonymous
These guys are not mechanic there just your average guys working in a oil change garage.
These guys are not mechanic there just your average guys working in a oil change garage.
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Sara A
Prices were much higher than any other oil change in the area. A $70 oil change should at least include tire rotation!
Prices were much higher than any other oil change in the area. A $70 oil change should at least include tire rotation!
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Marissa
There were four cars ahead of me in line. The employee that told me the wait time felt badly about me having to wait. All of the ...
There were four cars ahead of me in line. The employee that told me the wait time felt badly about me having to wait. All of the employees were extremely friendly and explained everything to me.
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Nicole
I only mark Highly Satisfied if something exceptional stood out. I was very happy with the service and my experience here.
I only mark Highly Satisfied if something exceptional stood out. I was very happy with the service and my experience here.
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Steve
no comment
no comment
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Joe Mama
Very courteous and professional. Was fast and did not waste any time.
Very courteous and professional. Was fast and did not waste any time.
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Charlotte H.
I didn’t have to wait at all and I couldn’t have asked for better service or more pleasant and helpful staff.
I didn’t have to wait at all and I couldn’t have asked for better service or more pleasant and helpful staff.
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Derek L
Service technicians were friendly and professional. Service was performed efficiently.
Service technicians were friendly and professional. Service was performed efficiently.
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Mel C
Very freindly and comfortable...didn’t feel pressured
Very freindly and comfortable...didn’t feel pressured
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Anonymous
There was no wait, and there is no pressure to spend any extra money
There was no wait, and there is no pressure to spend any extra money
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Daniel D.
Friendly and knowledgeable staff that did a good job.
Friendly and knowledgeable staff that did a good job.
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Donovan H
Upon entering the garage, I was told that it usually takes 10-12 minutes for an oil change. After waiting about 20 minutes I was ...
Upon entering the garage, I was told that it usually takes 10-12 minutes for an oil change. After waiting about 20 minutes I was told it takes longer because I have a Volkswagen and the skid plate and oil filter are more difficult to replace. I have not experienced that at any other "quick change" facilities.
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Amelia capello
Friendly and fast
Friendly and fast
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MistietheDog
It's always a good experience! I especially appreciated that because I was a repeat customer, he gave me the coupon discount ev ...
It's always a good experience! I especially appreciated that because I was a repeat customer, he gave me the coupon discount even though I forgot my coupon. :)
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Coop
Quick and friendly. Knowledgeable.
Quick and friendly. Knowledgeable.
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journeyowner
It was my first time at the shop so I will wait to see how my next visit goes to see if it should get a highly satisfied rating.
It was my first time at the shop so I will wait to see how my next visit goes to see if it should get a highly satisfied rating.
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S. Rutledge
Friendly and knowledgeable staff. Quick and efficient service. Staff member taught me how to reset my oil change indicator light ...
Friendly and knowledgeable staff. Quick and efficient service. Staff member taught me how to reset my oil change indicator light. Always a pleasant and professional experience.
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KE
Great service!!
Great service!!
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Luther
Because I was in & out of there in less than 20 minutes compared to the my last visit which took over 1 Hr +.
Because I was in & out of there in less than 20 minutes compared to the my last visit which took over 1 Hr +.
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CoachJohn
Work was done in a timely manner, all fluids checked and topped-off as needed.
Work was done in a timely manner, all fluids checked and topped-off as needed.
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Dan1
The service was quick and efficient.
The service was quick and efficient.
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Suzanne B.
Everyone was very friendly, and as a woman, it was very nice to interact with the women who work at this location. They were kn ...
Everyone was very friendly, and as a woman, it was very nice to interact with the women who work at this location. They were knowledgeable, friendly, efficient, and professional.
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Gwen S
courteous, quick and efficient.
courteous, quick and efficient.
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Bigkitch
Everyone there was very nice and knew everything about my cars need. Sara was awesome at taking care of me and my car, her smile ...
Everyone there was very nice and knew everything about my cars need. Sara was awesome at taking care of me and my car, her smile is like a ray of sunshine
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aerik
Always very friendly, professional service.
Always very friendly, professional service.
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Mgoodw
Very courteous and professional staff. All services were completed in a timely manner.
Very courteous and professional staff. All services were completed in a timely manner.
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Andik
Very friendly staff and quick. Had to wait because store did not open on time.
Very friendly staff and quick. Had to wait because store did not open on time.
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Clay D
his was my first visit with this car. My last car, a Dodge Avenger, had 397,000 miles on it which I attribute to the full synthe ...
his was my first visit with this car. My last car, a Dodge Avenger, had 397,000 miles on it which I attribute to the full synthetic oil changes at Valvoline and a good Dodge engine.
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Janet N
My service tech Justin was very informative and likable! He provided very personal and professional service!
My service tech Justin was very informative and likable! He provided very personal and professional service!
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Irishfolf
Quick and thorough service appointment
Quick and thorough service appointment
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MTM
I had received a Val-Pak coupon for a $14.00 discount which indicated the Novi, MI valvoline location was included. When I arri ...
I had received a Val-Pak coupon for a $14.00 discount which indicated the Novi, MI valvoline location was included. When I arrived the attendant tried to use the coupon and it was not accepted The extra discount would have been appreciated. Oil changes are becoming expensive.
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JJ
The representative explained the service and she was very professional.
The representative explained the service and she was very professional.
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Akianh
I believer the price of the very basis oils change was higher then the industry standered.
I believer the price of the very basis oils change was higher then the industry standered.
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