Chanhassen

No time-sorry

No time-sorry

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I had a zero wait time and the guys did a great job and were very mindful of other thing that need to be done. they gave a print ...

I had a zero wait time and the guys did a great job and were very mindful of other thing that need to be done. they gave a printed out copy of things to follow up on.

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The team at the Chan location is consistently strong- friendly, knowledgeable, speedy and very polite.

The team at the Chan location is consistently strong- friendly, knowledgeable, speedy and very polite.

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I pulled in about 15 minutes before closing, and wasn’t sure I would be able to have the service done in that amount of time. Th ...

I pulled in about 15 minutes before closing, and wasn’t sure I would be able to have the service done in that amount of time. The staff was very friendly and completed the job quickly and thoroughly.

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I like vavolije oil

I like vavolije oil

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There was a tool left inside the hood of my vehicle which caused a leak with my engine oils I had two oil change back to back be ...

There was a tool left inside the hood of my vehicle which caused a leak with my engine oils I had two oil change back to back because this issue I was not compensated at all just an apology. I have used the same Brooklyn Park,MN location on all my vehicles.

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Great service and attitudesGreat team chemistry / brotherhood :)

Great service and attitudesGreat team chemistry / brotherhood :)

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Overall quick service no more no less

Overall quick service no more no less

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The techs were very friendly and knowledgeable. Mackayla in particular!

The techs were very friendly and knowledgeable. Mackayla in particular!

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The wait outside was Longer than usual, but not a problem

The wait outside was Longer than usual, but not a problem

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It is always a pleasant experience when coming for service. The manager knows us and always greets us even if he isn't the one w ...

It is always a pleasant experience when coming for service. The manager knows us and always greets us even if he isn't the one working on the car.

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They worked with me during the oil change

They worked with me during the oil change

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No line, the ladies working there were friendly and attentive and I was done quickly. I had a coupon for $19.99 which made it a ...

No line, the ladies working there were friendly and attentive and I was done quickly. I had a coupon for $19.99 which made it a really good deal.

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May Kayla was on her game. Pleasant efficient. Wish she worked the Chan full time!!

May Kayla was on her game. Pleasant efficient. Wish she worked the Chan full time!!

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Price to Value was not met for me. $80 for Oil Change is steep

Price to Value was not met for me. $80 for Oil Change is steep

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awesome staff

awesome staff

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The assisrant manager Alex and his employee from the St. Cloud MN( or st pal possibly but I’m pretty sure St. Cloud) were the fr ...

The assisrant manager Alex and his employee from the St. Cloud MN( or st pal possibly but I’m pretty sure St. Cloud) were the friendliest, helpful and all around most wonderful valvoline employees I have ever come across and I enjoyed my experience to the fullest extent! Super talkative and helpful, seriously these two guys were amazing and deserve to be praised!! Please keep them around! Best experience ever(: keep up the awesome work you two!!

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This is the first time I used your services I was very pleased and excited I was in and out in five minutes the service team nam ...

This is the first time I used your services I was very pleased and excited I was in and out in five minutes the service team names was Makayla,CSR, topside was Chris bottom side was Anthony I was blown away by their professionalism and really enjoyed my oil change I Will be back absolutely

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Been using them since my vehicle was new. Always good service.

Been using them since my vehicle was new. Always good service.

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I had asked to receive the synthetic oil that last 5k miles but only received the 3k oil type. Not sure if that was because of t ...

I had asked to receive the synthetic oil that last 5k miles but only received the 3k oil type. Not sure if that was because of the coupon offer I had but clarification around that would have been nice. Otherwise service and speed were very well executed!

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There were 3 cars in line ahead of me. 2 already in the garage and one waiting. It was about 20-30 minutes until I was in a stal ...

There were 3 cars in line ahead of me. 2 already in the garage and one waiting. It was about 20-30 minutes until I was in a stall and no one greeted me or anything until I was in. They were really quick and courteous once I was in though. Overall, a good experience.

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nathan was amazing. taught me so much. please tell him how good he truly is. that is a employee you as a company can not afford ...

nathan was amazing. taught me so much. please tell him how good he truly is. that is a employee you as a company can not afford to loose. greatest hospliality ever. he knew so much and was so nice about it. told me some extra things i could buy but didn't pressure me to buy anything.please thank nathan for his service

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Courteous staff and no pressure. Quick in and out!

Courteous staff and no pressure. Quick in and out!

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Very friendly and professional staff!!

Very friendly and professional staff!!

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It was courteous and quick!

It was courteous and quick!

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I told them that I was in a bit of a hurry and just needed the oil change only. They made sure they got the oil change done qui ...

I told them that I was in a bit of a hurry and just needed the oil change only. They made sure they got the oil change done quickly and get me out of there within 15 minutes.

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Always friendly and quick service! Get all my oil changes here! Very satisfied.

Always friendly and quick service! Get all my oil changes here! Very satisfied.

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Quick oil change. They take care of all the clean up and oil recycling.

Quick oil change. They take care of all the clean up and oil recycling.

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Great customer service with clear concise communication and transparency.

Great customer service with clear concise communication and transparency.

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Crew was fast and efficient.

Crew was fast and efficient.

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It was fine. Ordinary oil change.

It was fine. Ordinary oil change.

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Quality predictable service, convenient location, not bad wait times, cool employees

Quality predictable service, convenient location, not bad wait times, cool employees

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Employees were very friendly, accommodating and professional.

Employees were very friendly, accommodating and professional.

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Waiting too long outside before

Waiting too long outside before

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Courteous, knowledgeable and expedited staff, thank you!

Courteous, knowledgeable and expedited staff, thank you!

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The staff was wonderful and easy to work with. They were honest about what my cars needs were and helped fix it quickly.

The staff was wonderful and easy to work with. They were honest about what my cars needs were and helped fix it quickly.

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No waiting, friendly service, out the door in 10 minutes!

No waiting, friendly service, out the door in 10 minutes!

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Technitions were excellent, very professional. I would go back to this site again.

Technitions were excellent, very professional. I would go back to this site again.

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Great service! The staff is very personable and remembers us and our vehicles. Very homey environment with kind genuine people ...

Great service! The staff is very personable and remembers us and our vehicles. Very homey environment with kind genuine people. Not fakey or scripted like some customer service training teaches. Same crew seems to there consistently over the years. Thanks for good experience. The Manager seems to there a lot and seems to be provide a positive culture. I like the $10 dollar off coupons!

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I forgot his name, but the manager is an exceptionally friendly guy. The price is fair, the wait isn;t bad.

I forgot his name, but the manager is an exceptionally friendly guy. The price is fair, the wait isn;t bad.

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They took their time and did not rush to get me out which made me feel like they would not miss doing a part of the service requ ...

They took their time and did not rush to get me out which made me feel like they would not miss doing a part of the service requested.

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Always friendly and thorough!

Always friendly and thorough!

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Staff is always courteous to me and we have built a good trusting relationship over the years.

Staff is always courteous to me and we have built a good trusting relationship over the years.

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I didn't need an oil change this trip, but I did need a new blinker bulb. The technician did an awesome job - I need to put a f ...

I didn't need an oil change this trip, but I did need a new blinker bulb. The technician did an awesome job - I need to put a few more miles on my vehicle before I need an oil change and will definitely be back.

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The service man was very clear and nice.

The service man was very clear and nice.

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It was 25 below zero with a 50 below windchill. The 4 people that were working made the best of the situation, even though they ...

It was 25 below zero with a 50 below windchill. The 4 people that were working made the best of the situation, even though they were completely frozen. Samuel and Chris were FANTASTIC to deal with and the 3rd person working above was so smiley! I didn't catch her name though. The 4th person down below was just as quick! I SO appreciate their A+ service!!

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Fast, to the point and knowledgeable on questions I had.

Fast, to the point and knowledgeable on questions I had.

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Exceptional customer service by Anthony!!!

Exceptional customer service by Anthony!!!

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Wait time was longer than I expected

Wait time was longer than I expected

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The staff were informative and friendly.

The staff were informative and friendly.

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I don’t think the lights were checked.

I don’t think the lights were checked.

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Already answered this in your survey questions.

Already answered this in your survey questions.

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They were efficient and fast

They were efficient and fast

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Thought the price was high. I can usually get an oil change (synthetic oil), multipoint inspection, and tire change for around ...

Thought the price was high. I can usually get an oil change (synthetic oil), multipoint inspection, and tire change for around $50 at a dealership.

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Service was outstanding!!!

Service was outstanding!!!

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Friendly peopleFast serviceCoupon available

Friendly peopleFast serviceCoupon available

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THanks for the great work and this coupon will bring me back!

THanks for the great work and this coupon will bring me back!

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Convenient. Technician spoke articulately and friendly. He explained reasoning why he couldn't help with an engine light situati ...

Convenient. Technician spoke articulately and friendly. He explained reasoning why he couldn't help with an engine light situation, but gave me good advice on how to get it fixed. He looked up details of the last time I replaced a filter with Valvoline.

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Friendly staff

Friendly staff

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Great customer service at the location I went to. Guys were awesome and knowledgeable.

Great customer service at the location I went to. Guys were awesome and knowledgeable.

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Long wait to get in.

Long wait to get in.

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Quick, friendly, no pressure to have other services performed

Quick, friendly, no pressure to have other services performed

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Everything was taken as explained to me and in a timely fashion - neat & clean. No reason not to be dissatisfied.

Everything was taken as explained to me and in a timely fashion - neat & clean. No reason not to be dissatisfied.

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The team is always friendly, efficient and professional. They never pressure additional service sales either which I appreciate. ...

The team is always friendly, efficient and professional. They never pressure additional service sales either which I appreciate.

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Service rep was very kind.Appropriate value adds recommend.

Service rep was very kind.Appropriate value adds recommend.

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All of the employees that worked on my vehicle were very friendly and did a great job in a short time.

All of the employees that worked on my vehicle were very friendly and did a great job in a short time.

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Took a long time to get into bay. price was a bit more than I anticipated

Took a long time to get into bay. price was a bit more than I anticipated

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Excellent customer service!

Excellent customer service!

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Service was not instant as your business name indicates

Service was not instant as your business name indicates

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All three young men working there were fantastic. I'm not one to really gush or anything but they went above and beyond to expla ...

All three young men working there were fantastic. I'm not one to really gush or anything but they went above and beyond to explain to me things about my car that I knew were slightly problematic and how to solve it. It was nice because I knew what was wrong and how to fix it but listened just to see what they would say and they didn't try to up sell me or anything. All three guys were wonderful. Super courteous and I was in the area for a work meeting so I don't even live in that area but I'll definitely consider driving there specifically to go back to that Valvoline.

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The guys working on the car were great!

The guys working on the car were great!

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Staff was very friendly and the service was fast and easy

Staff was very friendly and the service was fast and easy

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Awesome.

Awesome.

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Great sraff

Great sraff

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The staff was excellent.... Kept me informed...

The staff was excellent.... Kept me informed...

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The staff was friendly and seemed to enjoy working together; didn’t pressure for additional services.

The staff was friendly and seemed to enjoy working together; didn’t pressure for additional services.

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FRIENDLY SERVICE PERSONAL

FRIENDLY SERVICE PERSONAL

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The staff was extremely friendly. I was so happy that they asked what I needed and didn’t pressure me into buying anything else. ...

The staff was extremely friendly. I was so happy that they asked what I needed and didn’t pressure me into buying anything else. My oil change was less than 10 minutes! Amazing! And I love that they provide frequent coupons

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Friendliness of the staff.

Friendliness of the staff.

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Fast and competent oil change by professionals.

Fast and competent oil change by professionals.

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Just seemed like they were pushing for upgrades constantly. I just wanted a oil change.

Just seemed like they were pushing for upgrades constantly. I just wanted a oil change.

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Was only one person available to run the register to make payment. It appears that this location was short-staffed or had new em ...

Was only one person available to run the register to make payment. It appears that this location was short-staffed or had new employees. Appeared the newer employees were standing around and if they were trained to check out the time there would have been shorter. I had to wait about 5 to 10 minutes for them to take my payment.

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Outside of their control, the power went out at this facility shortly before I arrived. Someone came out and explained that I w ...

Outside of their control, the power went out at this facility shortly before I arrived. Someone came out and explained that I was more than welcome to wait, but they weren't sure how long the wait would be. That's why I had to wait about 30 minutes, but that was very unusual compared to prior visits. Once I got in, they were very apologetic and quick to perform the oil change. I always find "the guys" at this shop to be trustworthy, helpful, professional and never pressuring me with additional services. Which is why I really like it there.

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I was already having a bad day. So I was in general not in the mood to talk. And I think the crew sensed that. I am very happy t ...

I was already having a bad day. So I was in general not in the mood to talk. And I think the crew sensed that. I am very happy that they did not try and force a conversation.

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Spilled oil on the engine.

Spilled oil on the engine.

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Told them I had a coupon in the printer and forgot it and had to turn around and drive back 5 miles to get it.

Told them I had a coupon in the printer and forgot it and had to turn around and drive back 5 miles to get it.

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Crew was screwing around. Didn’t seem 100% focused on job at hand. Coarse language, not profey

Crew was screwing around. Didn’t seem 100% focused on job at hand. Coarse language, not profey

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They explained what else my truck would need and what it's importance is in being done.

They explained what else my truck would need and what it's importance is in being done.

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Sign said opened at 8. I was first to arrive. Door didn’t open til 8:10. No explanation. One person working on two cars. Was tol ...

Sign said opened at 8. I was first to arrive. Door didn’t open til 8:10. No explanation. One person working on two cars. Was told service time would take 10-15. It took 25. The price for synthetic oil change for Acura TL was $95. This is not a competitive price. I won’t be back.

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They always provide courteous and excellent service and make you feel like your a valued customer.

They always provide courteous and excellent service and make you feel like your a valued customer.

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I have been going to this same valvoline location for a couple of years and always have prompt, and friendly service

I have been going to this same valvoline location for a couple of years and always have prompt, and friendly service

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Fast and friendly

Fast and friendly

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Quick and convenient. No pressure for any other services recommended. Friendly staff.

Quick and convenient. No pressure for any other services recommended. Friendly staff.

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I haven’t been getting oil changes there for a while ... but will start again. Whoever my main guy was did a great job. Enthuast ...

I haven’t been getting oil changes there for a while ... but will start again. Whoever my main guy was did a great job. Enthuastic, thorough, friendly, efficient. Hopefully you reward these workers ... good service is IMPOSSIBLE to get and I they are doing a great job. Thx for asking :)

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The service took too long and was expensive.

The service took too long and was expensive.

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The oils is high quality and the people are friendly and knowledgeable

The oils is high quality and the people are friendly and knowledgeable

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Good employees

Good employees

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Quick & easy. There is always a line at this one. Constantly busy which I’m sure is a good thing.

Quick & easy. There is always a line at this one. Constantly busy which I’m sure is a good thing.

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While it was a busy day at the center, I did not mind the wait and was very satisfied with the personnel and services.

While it was a busy day at the center, I did not mind the wait and was very satisfied with the personnel and services.

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Attendant was very polite and explained the services very well.

Attendant was very polite and explained the services very well.

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Great team at the Chanhassen VIOC!

Great team at the Chanhassen VIOC!

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Why are the grease points on the older vehicles not greased anymore? This was always done during oil changes/

Why are the grease points on the older vehicles not greased anymore? This was always done during oil changes/

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Once I was in a service bay, the service was quick and courteous.

Once I was in a service bay, the service was quick and courteous.

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Brought in an older Range Rover and your team handled all of its irritating service challenges really well. Everyone had a posit ...

Brought in an older Range Rover and your team handled all of its irritating service challenges really well. Everyone had a positive attitude and worked like a team to get it done. I was impressed!

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check many aspects of vehicle besides oil. lights, etc. many other places don't do that.

check many aspects of vehicle besides oil. lights, etc. many other places don't do that.

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Friendly staff, qualified, thorough

Friendly staff, qualified, thorough

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The manager was very nice, thorough talkative and seemed happy and engaged. Both times I’ve been to this location he has been ve ...

The manager was very nice, thorough talkative and seemed happy and engaged. Both times I’ve been to this location he has been very personable.

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I’m never highly satisfied it was a bit expensive

I’m never highly satisfied it was a bit expensive

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Professional and efficient

Professional and efficient

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I like the staff at the Valvoline in Chanhassen, and they remembered that I do have a tiny little dog, and ask about her when sh ...

I like the staff at the Valvoline in Chanhassen, and they remembered that I do have a tiny little dog, and ask about her when she's not with me. I know that's kind of silly, but it means they do pay attention to customers like me, and I do like that. It's nice.

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Price was good. Service was quick enough.

Price was good. Service was quick enough.

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In and out quickly. Clear explanation of addtl svcs with no pressure to buy. Fair pricing

In and out quickly. Clear explanation of addtl svcs with no pressure to buy. Fair pricing

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Great staff

Great staff

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Staff was great! Knowledgeable, friendly, speedy, thorough, etc. They made great for me!!

Staff was great! Knowledgeable, friendly, speedy, thorough, etc. They made great for me!!

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The manager and staff at the Chanhassen Valvoline are very professional and I trust them

The manager and staff at the Chanhassen Valvoline are very professional and I trust them

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The wait was slightly longer than expected. The staff was very aware that the oil change in front of me was taking longer, so Ke ...

The wait was slightly longer than expected. The staff was very aware that the oil change in front of me was taking longer, so Kevin asked me to pull up close to the door. He checked my lights, checked tire pressure, and filled all of the fluids before I got in the bay - all in an effort to expedite my service. I really appreciated the effort!

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The wait time outside was a bit long only because I had my two kids in the car.

The wait time outside was a bit long only because I had my two kids in the car.

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took almost an hour to pull into the bay with only 2 cars in front of me. other air filters were priced over double the online a ...

took almost an hour to pull into the bay with only 2 cars in front of me. other air filters were priced over double the online and auto parts stores prices.

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Friendly staff, services performed where done well and accurately.

Friendly staff, services performed where done well and accurately.

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No particular reason.

No particular reason.

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I guess I could say highly approve.

I guess I could say highly approve.

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friendly staff

friendly staff

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Was hoping for a quick oil change, but think it took about an hour and a half from when I got there until when I left.It took 30 ...

Was hoping for a quick oil change, but think it took about an hour and a half from when I got there until when I left.It took 30 minutes once they started on my car

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Quick and friendly. Did not pressure me for up sale.

Quick and friendly. Did not pressure me for up sale.

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Was from out of town, able to get in and get the oil change and my rear brake light changed as a bonus

Was from out of town, able to get in and get the oil change and my rear brake light changed as a bonus

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It was efficient, employee I interacted with was pleasant, you accepted my coupon.

It was efficient, employee I interacted with was pleasant, you accepted my coupon.

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My oil men, just keep up the good work.........

My oil men, just keep up the good work.........

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Quick and professional. The staff likes to joke around with each other a bit, but they know when it's time to get down to busine ...

Quick and professional. The staff likes to joke around with each other a bit, but they know when it's time to get down to business. They know what they're doing.

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I always receive great service and the staff is very polite every visit.

I always receive great service and the staff is very polite every visit.

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I must have come at the right time of day because I got right in with no wait. I have waited in line for over 45 min before with ...

I must have come at the right time of day because I got right in with no wait. I have waited in line for over 45 min before with a screaming baby in the car, but it was the only day I had to do it. I drive 35 min to come to this location because it’s usually quick, fast, and easy. The guys and gals are usually pretty friendly that work there.

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When my vehicle stalled in the bay they went above and beyond to try to get it started and when they couldn't get it started the ...

When my vehicle stalled in the bay they went above and beyond to try to get it started and when they couldn't get it started they pushed me over to the service station that was nearby I appreciate that a lot

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I arrived at 4:30 with 1 car in front of me. I left with my oil change at 6:30. That is excessive in any ones expectation. Th ...

I arrived at 4:30 with 1 car in front of me. I left with my oil change at 6:30. That is excessive in any ones expectation. The start and end times are actual. Not exaggerated.

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I am being brutally honest, I will never visit another valvoline oil change purely because of the price. The staff was very frie ...

I am being brutally honest, I will never visit another valvoline oil change purely because of the price. The staff was very friendly and professional. I have no issues with the employees at all. They did a great job. I have a major issue with the price. I stopped in to get my oil change because of necessity and didn’t have time to go to where I normally go. I felt like I was ripped off for the price I paid. A basic oil change and one filter being replaced came to $92 before coupons. That is beyond outrageous and a complete and total rip-off!!! I get the exact same service at Youngsteads Goodyear and only pay $35. I don’t know how you can justify charging so much more than your competitors. If there was pricing on your website for how much services cost, like what your competitors have, I wouldn’t have been upset. It would have been nice to know how much your services costed when I visited your website. Then I wouldn’t have been blindsided by the bill. I came here cause I had no other choice, and I will never come back again.

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Staff standing around outside. Then when he came in he spent time on his phone. There were cars waiting, and the staff had no ur ...

Staff standing around outside. Then when he came in he spent time on his phone. There were cars waiting, and the staff had no urgency at all. Will most likely try another outlet for next oil change

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The same great service every time, a consistent experience.

The same great service every time, a consistent experience.

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Oil change was conducted promptly and competently.

Oil change was conducted promptly and competently.

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Staff was not unfriendly but also relatively unengaged and not very communicative. Service was reasonably paced but I've experie ...

Staff was not unfriendly but also relatively unengaged and not very communicative. Service was reasonably paced but I've experienced better pace. Time required was about 25 minutes.

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I have visited this Valvoline several times in the past. Each time, the service has been exemplary.

I have visited this Valvoline several times in the past. Each time, the service has been exemplary.

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It’s like ice skating. No one gets a perfect score.

It’s like ice skating. No one gets a perfect score.

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Coffee needed in waiting room

Coffee needed in waiting room

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Good guys at the Chanhassen location!!

Good guys at the Chanhassen location!!

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Pulled in to have my blinker light replaced. Not an easy task on my make/model of car. Guys took care of me immediately. In and ...

Pulled in to have my blinker light replaced. Not an easy task on my make/model of car. Guys took care of me immediately. In and out within 15 minutes. Polite and professional!

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Service was what I'm used to. I get to sit in the car and they do the work:) I'm highly satisfied because I've been going here ...

Service was what I'm used to. I get to sit in the car and they do the work:) I'm highly satisfied because I've been going here for a long time, they know what I had done in the past, and they tend to make useful recommendations.

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This was a follow-up visit to top off fluids and check tire air pressure. The continued customer service that Valvoline provides ...

This was a follow-up visit to top off fluids and check tire air pressure. The continued customer service that Valvoline provides is very instrumental in my choosing the Valvoline service centers. It is one of the only places that I know of that do this. The staff is always efficient and courteous and I appreciate that greatly.

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I always receive good, courteous, respectful service at this location. On this stop, the person waiting on me was brand new, nee ...

I always receive good, courteous, respectful service at this location. On this stop, the person waiting on me was brand new, needing some additional direction as I needed replacement wipers...I didn't mind. Everyone has a learning curve.

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The guys were friendly, knowledgeable, & on point.

The guys were friendly, knowledgeable, & on point.

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Great service and friendly people

Great service and friendly people

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Over all knowledge, friendliness and professional staff!

Over all knowledge, friendliness and professional staff!

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The cost is too much. My air filter on a Corolla needs replaced and you wanted to charge me over $20. What a joke. The filter ...

The cost is too much. My air filter on a Corolla needs replaced and you wanted to charge me over $20. What a joke. The filter is $10 or under and replacing it takes less than a minute. Only reason I go to Valvoline is convenance, its not a good value.

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They were speedy, efficient, explained what they would be doing, and explained everything they had checked out at the end. And ...

They were speedy, efficient, explained what they would be doing, and explained everything they had checked out at the end. And one of the gentlemen working recognized me from being there before.

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good service

good service

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The guys in the shop were great - really liked them. The problem is price - the services are considerably more expensive than I ...

The guys in the shop were great - really liked them. The problem is price - the services are considerably more expensive than I've paid at my usual shop. On the other hand, I do understand that I'm paying for speed and convenience - which, in this situation, I very much appreciated.

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It was a long wait, not that I think anything could have been done since they were working on the car ahead of me. Just....long.

It was a long wait, not that I think anything could have been done since they were working on the car ahead of me. Just....long.

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Great crew and great service. Very satisfied.

Great crew and great service. Very satisfied.

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Rudy and the rest of the team were very polite and made the service painless. Nice chatting about random things while in as well ...

Rudy and the rest of the team were very polite and made the service painless. Nice chatting about random things while in as well to pass the time. Very hospitable. They communicated everything that was being done and completed the work quickly and effectively

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Fast in and out and very professional

Fast in and out and very professional

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It is quick, efficient, easy access, can bring my dogs with me and not have to leave them in the car without me. Very good serv ...

It is quick, efficient, easy access, can bring my dogs with me and not have to leave them in the car without me. Very good service, they have all my prior visits already in their computers and I am able to get coupons so the visits don't break the bank, which is very important since I am retired and on a fixed income. Good service, good value. Get all areas of importance tested and filled in one visit.

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Very quick service and friendly employees. I also liked how convenient it was to just pull up without an appointment.

Very quick service and friendly employees. I also liked how convenient it was to just pull up without an appointment.

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Quick service

Quick service

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The wait was extreme and it was due to a wiper change. The employee was quite deliberate with that service, which made the wait ...

The wait was extreme and it was due to a wiper change. The employee was quite deliberate with that service, which made the wait extreme.

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Knowledgeable friendly staff

Knowledgeable friendly staff

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The original outside wait time. After 15 minutes waiting with no movement I left. Did come back the next day and was promptly se ...

The original outside wait time. After 15 minutes waiting with no movement I left. Did come back the next day and was promptly served. someone should have come out and let me know what time is left and what lane to be in just in case the car in front of me had a long service appointment.

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I have 3 cars that use Valvoline Instant Oil Change. I like the fact that I see the same manager at the store all the time. He i ...

I have 3 cars that use Valvoline Instant Oil Change. I like the fact that I see the same manager at the store all the time. He is friendly and professional.

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Fast, courteous service!

Fast, courteous service!

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Nice guys. Quick and easy. Asked about extra service like filter but did not over sell and bug me. That is why I stopped going t ...

Nice guys. Quick and easy. Asked about extra service like filter but did not over sell and bug me. That is why I stopped going to jiffy lube.

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Quick, Nice people.

Quick, Nice people.

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The people are the best asset the store has

The people are the best asset the store has

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I was highly satisfied with this visit because the three guys that had helped me were beyond friendly, the minute I pulled into ...

I was highly satisfied with this visit because the three guys that had helped me were beyond friendly, the minute I pulled into the garage they instantly got to work on my car. They had helped me with an order that needed to be placed and shipped to the store (battery). Overall, amazing service.

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The person providing my options for oil told me my car could only take synthetic oil and only put the 2 synthetic options on the ...

The person providing my options for oil told me my car could only take synthetic oil and only put the 2 synthetic options on the screen for me to choose from- I then told him I would like just the conventional oil option and the service member continued to insist my car HAD to have the synthetic option while another service member said my car didn’t NEED the synthetic oil but that it was better. The person helping me literally was not going to take no for an answer and continued to say the synthetic options were my only option- I considered leaving but had already waited 15 Min to get into the service bay. The worker said if I chose the synthetic option I could just get a $10 coupon online to make it cheaper so at this point I realize he just wanted to get credit for the upgrade. I’ve been at other Valvoline locations and have never been questioned when asking for conventional oil and was very disappointed by this customer service approach being ignored when i specifically asked for it. I will not be returning to another Valvoline location following this recent visit and will no longer suggest to friends/family.

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The staff was very friendly. I was really impressed with them.

The staff was very friendly. I was really impressed with them.

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Quick service, didn’t feel pressured to get anything else

Quick service, didn’t feel pressured to get anything else

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Rudy was so nice, helpful and friendly. The best ever!

Rudy was so nice, helpful and friendly. The best ever!

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I wish service was a little faster- 20 minutes would have been excellent For oil change, one headlight install and one rear ligh ...

I wish service was a little faster- 20 minutes would have been excellent For oil change, one headlight install and one rear light install. I thinks it was over 30 minutes

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Staff was polite and fast. They offered additional services but were not pushy.

Staff was polite and fast. They offered additional services but were not pushy.

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Very professional staff .

Very professional staff .

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I was somewhat disappointed with the wait time before entering. It took a remarkably long time to change a brake light bulb. Ove ...

I was somewhat disappointed with the wait time before entering. It took a remarkably long time to change a brake light bulb. Overall experience was satisfactory, but not exceptional.

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There were employees standing around doing nothing while I waited. When I finally got in the bay only one person worked on my ca ...

There were employees standing around doing nothing while I waited. When I finally got in the bay only one person worked on my car and he had to go from under the car and back out a few times. Other people were just standing around.

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Good service great value

Good service great value

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staff were courteous and worked in a timely manner

staff were courteous and worked in a timely manner

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Good and thorough and prompt service

Good and thorough and prompt service

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Professional employees and good customer service.

Professional employees and good customer service.

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Friendly service great advice from great product

Friendly service great advice from great product

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The staff was excellent. Quick and thorough.

The staff was excellent. Quick and thorough.

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Greeted right away and wait time was explained. Fast service.

Greeted right away and wait time was explained. Fast service.

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Efficient, friendly and convenient.

Efficient, friendly and convenient.

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Fast and professional service

Fast and professional service

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Everyone at Chanhassen location has been so wonderful to me I have a 22 year old Volvo they help me keep it on the road!!!!They ...

Everyone at Chanhassen location has been so wonderful to me I have a 22 year old Volvo they help me keep it on the road!!!!They are so friendly and kind!!!

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Service Technician is always professional and explains the steps taken as he goes.

Service Technician is always professional and explains the steps taken as he goes.

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Always room for improvement...I wouldn't give anyone highly satisfied.

Always room for improvement...I wouldn't give anyone highly satisfied.

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Friendly and knowledgeable These guys are always pros That’s why I keep going, I trust them everytime

Friendly and knowledgeable These guys are always pros That’s why I keep going, I trust them everytime

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I had a concern about inconsistent oil level using the dip stick and they were quite helpful and patient with me. I appreciated ...

I had a concern about inconsistent oil level using the dip stick and they were quite helpful and patient with me. I appreciated that they took the time to listen to my concern and help me.

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I had never been to a Valvoline and the employee was very welcoming, walked me through everything, and explained everything that ...

I had never been to a Valvoline and the employee was very welcoming, walked me through everything, and explained everything that was happening so I would feel comfortable.

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The wait to get into the service bay seemed unreasonably long. It took awhile for someone to come out and greet us.

The wait to get into the service bay seemed unreasonably long. It took awhile for someone to come out and greet us.

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The guys at Chanhassen Valvoline ALWAYS take care of me. I dont know what I'd do without them!

The guys at Chanhassen Valvoline ALWAYS take care of me. I dont know what I'd do without them!

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Good &fast oil change great service

Good &fast oil change great service

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The technition was super friendly, engaging and professional

The technition was super friendly, engaging and professional

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Nice staff. Showed me oil filter. Answered my questions. Very helpful.

Nice staff. Showed me oil filter. Answered my questions. Very helpful.

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they stay on task get you in and get you outThey did a good job

they stay on task get you in and get you outThey did a good job

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Great service, without being pressured to buy additional services.

Great service, without being pressured to buy additional services.

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It was fine. Longer wait than I would have liked, but fine

It was fine. Longer wait than I would have liked, but fine

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Very friendly & knowledgeable staff. Great service!

Very friendly & knowledgeable staff. Great service!

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I have been going to Valvoline for years. The guys at the Chanhassen and Chaska shops are always very polite, friendly, do not ...

I have been going to Valvoline for years. The guys at the Chanhassen and Chaska shops are always very polite, friendly, do not pressure and get the job done in a timely mannner. I usually stop in between oil changes to top off fluids or to get air in my tires and they are always as accommodating as if I were paying. I really appreciate the great service I get at Valvoline.

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Great team at the Chanhassen shop

Great team at the Chanhassen shop

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Service rep checked in cabin filter and replaced promptly.

Service rep checked in cabin filter and replaced promptly.

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Cost. 9qts of oil and a filter for $95 That is outrageous!

Cost. 9qts of oil and a filter for $95 That is outrageous!

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I know they struggle with labor and it takes longer to get oil change done. I will still use this site because I have gotten go ...

I know they struggle with labor and it takes longer to get oil change done. I will still use this site because I have gotten good service for years.

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Prompt action, courteous personnel, good service.

Prompt action, courteous personnel, good service.

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I was extremely impressed by the high level of Customer Service and Professionalism.

I was extremely impressed by the high level of Customer Service and Professionalism.

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Quick and thorough job. Answered questions and friendly!

Quick and thorough job. Answered questions and friendly!

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The team was kind and professional. I needed both a new battery and air filter- they simply shared the facts with me and allowed ...

The team was kind and professional. I needed both a new battery and air filter- they simply shared the facts with me and allowed me to decide- they asserted no opinion or pressure. This was refreshing. Also- there was a rookie working on the vehicle next to mine. I admired both his eagerness to learn and witnessing the teaching/mentoring he was receiving from his coworkers. I think that says a lot about the climate and culture of a work environment.

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The tech was very knowledgeable and had a great personality.

The tech was very knowledgeable and had a great personality.

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Prompt and curious service

Prompt and curious service

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Great staff friendly and working hard!

Great staff friendly and working hard!

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They did what I wanted and were pleasant.

They did what I wanted and were pleasant.

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This was the friendliest group of people I’ve ever met! They keep themselves engaged with the customer on personal and professio ...

This was the friendliest group of people I’ve ever met! They keep themselves engaged with the customer on personal and professional levels. They were GREAT and making sure I understood the difference between new/okay/needs replacement with the filters and wipers. I also was comfortable with the staff and asked questions and never once felt pressured to utilize a service offered (although I did replace my wipers and filters, great deal!) and the staff respected my decision to do so or not. Sometimes as a young female(me) processes don’t get explained well to me and I get the “oh you need this this and this replaced” and the situation can become confusing and stressful but the staff at Chanhassen Valvoline we’re SO AWESOME. And the conveniency and efficiency? Incredible! I will most definitely be back for future oil changes and maybe other services!

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The employees were great, especially who was communicating with me. Friendly and professional.

The employees were great, especially who was communicating with me. Friendly and professional.

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Friendly and professional service done efficiently

Friendly and professional service done efficiently

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They did an efficient job with our vehicle. The 2 vehicles in front of us were getting a lot of service done and it was nice so ...

They did an efficient job with our vehicle. The 2 vehicles in front of us were getting a lot of service done and it was nice someone kept coming out to tell us how long it was going to be. If they didn't I think we would have backed up and left.

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Great guys in Chan, everything was communicated clearly with me about my vehicle, wait times and pricing also. Thank you!

Great guys in Chan, everything was communicated clearly with me about my vehicle, wait times and pricing also. Thank you!

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Great service

Great service

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Fast in and out. Friendly.

Fast in and out. Friendly.

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Quick level of service

Quick level of service

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The staff is always friendly and honest. I spend a little extra to come to Valvoline over your competition.

The staff is always friendly and honest. I spend a little extra to come to Valvoline over your competition.

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Timely and efficient communication as well as recommended service items for near future action.

Timely and efficient communication as well as recommended service items for near future action.

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The staff was very friendly and professional with my service.

The staff was very friendly and professional with my service.

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Nice employees and great service.

Nice employees and great service.

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I waited outside the center for about 60 minutes and the cost was ridulously high!! $75 for an oil change?! My mechanic charges ...

I waited outside the center for about 60 minutes and the cost was ridulously high!! $75 for an oil change?! My mechanic charges half that

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Chris the senior customer service contact did an excellent job!! The attention to detail he showed was impressive. Because of ...

Chris the senior customer service contact did an excellent job!! The attention to detail he showed was impressive. Because of Chris, I would highly recommend Valvoline and especially the Chanhassen store.

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I felt like to price was too high.

I felt like to price was too high.

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I like the efficiency when I need to get fluids changed on my vehicle.

I like the efficiency when I need to get fluids changed on my vehicle.

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Good service, with no waiting for a change.

Good service, with no waiting for a change.

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The staff was incredible! Such a friendly group of young gentleman. I didn't feel pressured to buy anything and they answered my ...

The staff was incredible! Such a friendly group of young gentleman. I didn't feel pressured to buy anything and they answered my questions with no hesitation

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Staff was knowledgeable,prompt,and courteous.

Staff was knowledgeable,prompt,and courteous.

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Good service

Good service

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The technician had a little problem fixing my issue.

The technician had a little problem fixing my issue.

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The price seemed to be quite high. $118 for an oil change and lube on a pickup truck? It's not a Mercedes or a Ferrari!

The price seemed to be quite high. $118 for an oil change and lube on a pickup truck? It's not a Mercedes or a Ferrari!

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Staff did a Great job very courteous and knowledgeable

Staff did a Great job very courteous and knowledgeable

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Arrived at 6:30 pm, crew stayed after closing time to finish the job

Arrived at 6:30 pm, crew stayed after closing time to finish the job

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It was very quick and the employees were very knowledgeable and so friendly. It was a very great experience/visit

It was very quick and the employees were very knowledgeable and so friendly. It was a very great experience/visit

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The process was very quick.

The process was very quick.

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It is fast, reliable, and I can stay in my car instead of waiting in a waiting room. Like that they check other fluids/tire pres ...

It is fast, reliable, and I can stay in my car instead of waiting in a waiting room. Like that they check other fluids/tire pressure.

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The service was extremely quick - in and out in 15 minutes. I didn't feel pressured to purchase additional items.

The service was extremely quick - in and out in 15 minutes. I didn't feel pressured to purchase additional items.

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I seek out this location because of the friendly, efficient service provided by Terrence and his team. CJ is very enthusiastic a ...

I seek out this location because of the friendly, efficient service provided by Terrence and his team. CJ is very enthusiastic about his work and it shows. All of them are a really good crew that work well together.

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It was great! Quick and efficient.

It was great! Quick and efficient.

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Friendly staff, they seemed to be having fun

Friendly staff, they seemed to be having fun

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They were helpful and explained things well for me. My husband passed away recently and this was where he recommended me to go. ...

They were helpful and explained things well for me. My husband passed away recently and this was where he recommended me to go. One person there remembered my husband coming in and helped me with the ideas for selling his car. It was nice to interact with someone who remembered him and his passion and love of cars!

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The staff were really nice and helpful and it was just an overall positive experience

The staff were really nice and helpful and it was just an overall positive experience

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The staff was outstanding. My fluids and tires were checked almost immediately upon me pulling up even though there was a vehic ...

The staff was outstanding. My fluids and tires were checked almost immediately upon me pulling up even though there was a vehicle being serviced in front of me. Very quick and to the point.

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Very nice workers.

Very nice workers.

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Simply the wait- the attendants were extremely friendly and efficient. I went at a very busy time- after work time frame.

Simply the wait- the attendants were extremely friendly and efficient. I went at a very busy time- after work time frame.

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I've had the same technician the last 3 visits and he recognized me and car I like that.

I've had the same technician the last 3 visits and he recognized me and car I like that.

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The lady consultant seemed very knowledgeable about oil changes and mechanical. She was very efficient and proactive.

The lady consultant seemed very knowledgeable about oil changes and mechanical. She was very efficient and proactive.

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I don't like the wording of "can we replace such and such for you today?" at a ridiculous price... When I came in for an oil ch ...

I don't like the wording of "can we replace such and such for you today?" at a ridiculous price... When I came in for an oil change, that's all I wanted.

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Great staff!! Thank u!

Great staff!! Thank u!

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They know me, greet me and treat me special.

They know me, greet me and treat me special.

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45 min total time

45 min total time

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Long wait. did not appear that staff was "hustling" to control lengthy wait.

Long wait. did not appear that staff was "hustling" to control lengthy wait.

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Very friendly efficient staff will be back and will be recommending to my friends!

Very friendly efficient staff will be back and will be recommending to my friends!

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I was in and out rather quickly and I did not have to wait.

I was in and out rather quickly and I did not have to wait.

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Fast and professional

Fast and professional

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They took care of everything I asked for

They took care of everything I asked for

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It seemed to take longer than normal

It seemed to take longer than normal

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I've gone to Valvoline for many years and have always had a pleasant experience. The guys are always knowledgeable and professio ...

I've gone to Valvoline for many years and have always had a pleasant experience. The guys are always knowledgeable and professional. This is why I always return. I know that all of my questions will be answered with patiencewhile still being efficient.

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They were prompt and professional. I was in a hurry and it worked out very well.

They were prompt and professional. I was in a hurry and it worked out very well.

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It seemed like a couple of the workers were less knowledgeable than I would expect for mechanics. They appeared to be in traini ...

It seemed like a couple of the workers were less knowledgeable than I would expect for mechanics. They appeared to be in training, though.

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I had a coupon sent to my email and it is so easy for you to change my oil for that price than doing it myself

I had a coupon sent to my email and it is so easy for you to change my oil for that price than doing it myself

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I love the service in Chanhassen. The guys are very professional, respectful, and very pleasant. Please let them know that they' ...

I love the service in Chanhassen. The guys are very professional, respectful, and very pleasant. Please let them know that they're doing a good job, because they need to know that being a good employee is very noticeable. Keep up the good work!!!

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Everything was fine no problem or issues

Everything was fine no problem or issues

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You retain the same people

You retain the same people

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The staff at this location is just great. Friendly, knowledgeable and fast. When I did have a problem on one occassion thy were ...

The staff at this location is just great. Friendly, knowledgeable and fast. When I did have a problem on one occassion thy were all over it and quickly resolved the issue. They seem to have goos retention with staff at this location as well- makes a real difference.

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I go to this location the most and they are always friendly and nice and don't make me buy things that isn't needed.

I go to this location the most and they are always friendly and nice and don't make me buy things that isn't needed.

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i felt that the service techs could have changed their pre-determined pattern and if they had focused the 2-3 minutes i could ha ...

i felt that the service techs could have changed their pre-determined pattern and if they had focused the 2-3 minutes i could have been done 10 minutes earlier. i did not see the need to delay the final steps to completion

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Very attentive and forth coming with knowledge

Very attentive and forth coming with knowledge

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The price of a basic oil change is now $45- this is too much. Also, the service reps did not review any of the check list & the ...

The price of a basic oil change is now $45- this is too much. Also, the service reps did not review any of the check list & the manager did not review the pricing before or after. This was the Chanhassen service center. I will not go there again. It was mid morning now rush or other customers waiting. Service should have been MUCH better.

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No pressure and u have coupons

No pressure and u have coupons

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FAST AND KNOWLEDGEABLE STAFF

FAST AND KNOWLEDGEABLE STAFF

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Good dudes working there, good speed, consistent results.

Good dudes working there, good speed, consistent results.

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Employees seem happy helpful knowledgeable

Employees seem happy helpful knowledgeable

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team was friendly, as always

team was friendly, as always

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So slooooooowwwww. And the guys just did not seem too interested in getting people through.

So slooooooowwwww. And the guys just did not seem too interested in getting people through.

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The professionalism of the staff was great. The center was clean and my car was processed quickly once I my service was started.

The professionalism of the staff was great. The center was clean and my car was processed quickly once I my service was started.

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The technicians with courteous and thorough with my oil change. I will return.

The technicians with courteous and thorough with my oil change. I will return.

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Over all the service was good and fast

Over all the service was good and fast

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It is just an oil change - no big deal

It is just an oil change - no big deal

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I waited over 40 minutes to pull in with no communication setting expectations as to how long the wait would be. The sign says ' ...

I waited over 40 minutes to pull in with no communication setting expectations as to how long the wait would be. The sign says 'Instant Oil Change'. Well we all know it's not 'instant' and inside there are claims that the oil change is 15mins. I don't normally go to the location but compared to the other one I go to this was a very slow paced shop.

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Long wait time. This was my second time coming to this location and there was a line of cars waiting to get their oil changed. I ...

Long wait time. This was my second time coming to this location and there was a line of cars waiting to get their oil changed. I had a screaming baby in the back and had to leave. Location needs to be bigger to help accommodate the demand.

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It took almost an hour from when I pulled in to the parking lot to me getting out. Took about 30 min inside even though I asked ...

It took almost an hour from when I pulled in to the parking lot to me getting out. Took about 30 min inside even though I asked not to do or check anything but oil. I can change my own oil in less then 15 min, no reason for it to take that long when you charge so much premium for it being fast.

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They were the first servicing shop I went to that told me I had an air filter behind my glove compartment; asked when the last t ...

They were the first servicing shop I went to that told me I had an air filter behind my glove compartment; asked when the last time it was changed. It was the air filter for the air that goes into my car (vents) and since got the car in 2012 and never knew about it, it was horribly dirty

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The staff was very pleasant and helpful. They didn't pressure any additional services and checked to ensure the car was in good ...

The staff was very pleasant and helpful. They didn't pressure any additional services and checked to ensure the car was in good working condition. I asked if they knew how to help me fix the tire pressure monitor and they were kind enough to pull out he manual and help try and figure it out even though that was not part of the service. Awesome team at this location. I love in excelsior but will drive to use this location from now on i stead if the one closest to me. Very satisfied customer and otnis rare to find this level of service these days in any retail setting.

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The young guy who was at my station seemed new and was not very motivated. And he did not seem very well trained even in the bas ...

The young guy who was at my station seemed new and was not very motivated. And he did not seem very well trained even in the basics! He would not wear his safety goggles all the time and had to be reminded. The manager on the other hand? He was terrific!! I will come back because of him! He was was very patient with this young man.

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Fast service! Friendly staff!

Fast service! Friendly staff!

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Had to wait over 30 minutes before bringing my car into the station

Had to wait over 30 minutes before bringing my car into the station

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Always a great experience. I have been in the auto business for almost 40 years and my visits to the Chanhassen store have alwa ...

Always a great experience. I have been in the auto business for almost 40 years and my visits to the Chanhassen store have always been stellar.

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I watched the staff work on a adjoining car and try to change an interior air filter. They worked hard and professionally to co ...

I watched the staff work on a adjoining car and try to change an interior air filter. They worked hard and professionally to complete. This diversion, excess time impacted my schedule but once they were back on my car they worked quickly to complete and they also asked about a comment i had about tire air pressure and implemented the pressure i requested

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Great staff. very friendly and professional.

Great staff. very friendly and professional.

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Staff was friendly, professional and efficient.

Staff was friendly, professional and efficient.

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Fast service and friendly staff

Fast service and friendly staff

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QUICK/NICE GUYS

QUICK/NICE GUYS

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The service was great.

The service was great.

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Once I got into the bay it was quick and efficient. Techs were friendly and the lead tech remembers me every time I come to get ...

Once I got into the bay it was quick and efficient. Techs were friendly and the lead tech remembers me every time I come to get my oil changed! Excellent customer servicing!

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No reason just felt that saying satisfied was sufficient.

No reason just felt that saying satisfied was sufficient.

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Great staff my only issue is it's too expensive I had a coupon otherwise I can't afford your price for an oil change unfortunate ...

Great staff my only issue is it's too expensive I had a coupon otherwise I can't afford your price for an oil change unfortunately because I really like the work provide and your staff is great I wish you'd have a lower price just for oil changes

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Long wait outside the service center

Long wait outside the service center

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The cost is high compared to other options. I appreciate the speed and convenience but the cost keeps me away unless it's a bit ...

The cost is high compared to other options. I appreciate the speed and convenience but the cost keeps me away unless it's a bit of an emergency.

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I had looked at the air filter before the oil change and told my daughter it was fine and did not need to be changed, as always ...

I had looked at the air filter before the oil change and told my daughter it was fine and did not need to be changed, as always they pull out the filters and show compared to new and basically scared/pressured her into buying them. This was a complete waste of money that my daughter who goes to college does not have. Very disappointing and will probably keep me and my family from returning to Valvoline. The filter expense should be taken off our bill.

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I just love that this place doesn't pressure me into buying any extra services for my car. They just do what I ask and let me k ...

I just love that this place doesn't pressure me into buying any extra services for my car. They just do what I ask and let me know if something needs attention. This is why I stopped going to my car dealership for oil changes - too much pressure. And I have always felt that the employees at this particular store are super friendly and they must like what they do because they just seem happy every time I go in there.

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Need staff to explain the overall condition of car based on additional checks done. It was done after I asked for it.

Need staff to explain the overall condition of car based on additional checks done. It was done after I asked for it.

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Very long wait to get in...

Very long wait to get in...

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Polite and efficient staff.

Polite and efficient staff.

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Quick , efficient service , very knowledgeable

Quick , efficient service , very knowledgeable

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They recognize me and keep track of my air filter, wipers and such.

They recognize me and keep track of my air filter, wipers and such.

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I like to get in and out of the oil change as quickly as I can and don't like being pressured into other services.

I like to get in and out of the oil change as quickly as I can and don't like being pressured into other services.

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>45 minute wait before getting into a service bay

>45 minute wait before getting into a service bay

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Only took 11 minutes. No wait. Kind of expensive but you pay for convenience

Only took 11 minutes. No wait. Kind of expensive but you pay for convenience

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It's great

It's great

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I typically go to the Woodbury, MN location but I was in the area for a meeting and had an hour to kill so I thought I'd stop in ...

I typically go to the Woodbury, MN location but I was in the area for a meeting and had an hour to kill so I thought I'd stop in. The same top-notch service was given that I've received at my home location - plus the tech was able to pull up all of my vehicle service records in a flash, AWESOME. The team was great and I left feeling like they were genuinely pleased that I came in. Nice!

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Got a blown rear brake light replaced, didn't know valviline did that

Got a blown rear brake light replaced, didn't know valviline did that

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Really it was the staff. They all were courteous and so positive. The technician took time to talk to me, and actually listened ...

Really it was the staff. They all were courteous and so positive. The technician took time to talk to me, and actually listened to what I had to say--not common these days as everyone seems to be in such a hurry. It made the whole experience so pleasant that I wouldn't think of going anywhere else next time.

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The service was completed very well. The people working that helped me were very helpful to recommend an air filter and quick t ...

The service was completed very well. The people working that helped me were very helpful to recommend an air filter and quick to complete the job. The value of having a 15.00 off coupon motivated me to return for this visit. Add more coupons will further my relationship with VIOC .

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Fast, friendly, professional. Prices seem a little high, but reasonable.

Fast, friendly, professional. Prices seem a little high, but reasonable.

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good quality products, excellent service

good quality products, excellent service

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Overall I am satisfied with the service that I received at the Chanhassen location. The staff was busy with other vehicles upon ...

Overall I am satisfied with the service that I received at the Chanhassen location. The staff was busy with other vehicles upon my arrival and I understand that no one could promptly come out and greet me. No hard feelings, I will be returning to this location for service in the future. However previously I took my vehicle to the Valvoline on highway 55. Someone from the staff stole the air port covers for my tires. No big deal, easy to replace but very annoying and petty. The Chanhassen staff rocks

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Quick service on a busy Saturday

Quick service on a busy Saturday

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Went for the synthetic oil always have. Air filter was very dirty and had it replaced. Very friendly atmosphere at the Chanhasse ...

Went for the synthetic oil always have. Air filter was very dirty and had it replaced. Very friendly atmosphere at the Chanhassen MN facility. Thanks a bunch. Dan.

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Employee's were kind and had good knowledge of the products.

Employee's were kind and had good knowledge of the products.

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I love the service and the employees are very polite and professional. Keep up the good work

I love the service and the employees are very polite and professional. Keep up the good work

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Very nice employees

Very nice employees

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My experiences with VIOC have always been pleasant and enjoyable so I will continue to come back. I especially like that there i ...

My experiences with VIOC have always been pleasant and enjoyable so I will continue to come back. I especially like that there is no pressure suggestive selling.

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I loved how I could just come when it worked for me. I didn't mind waiting. It was however still expensive.

I loved how I could just come when it worked for me. I didn't mind waiting. It was however still expensive.

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Friendly, courteous staff. Speedy service.

Friendly, courteous staff. Speedy service.

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It's my neighborhood oil change place. I have been using it for years and the staff know me and my vehicle.

It's my neighborhood oil change place. I have been using it for years and the staff know me and my vehicle.

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The staff were all great! Very professional. Fast but thorough. Explained everything very well! Great experience!

The staff were all great! Very professional. Fast but thorough. Explained everything very well! Great experience!

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The crew is very courteous and helpful. They were wearing safety glasses and protective gloves and wiped down the hood when com ...

The crew is very courteous and helpful. They were wearing safety glasses and protective gloves and wiped down the hood when completed. I am in the auto business and tend to make comparisons - Valvoline is consistently professional.

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Guys were all friendly. It's always a quick oil change and I never need an appointment. I hate making appointments so this is re ...

Guys were all friendly. It's always a quick oil change and I never need an appointment. I hate making appointments so this is really convenient.

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Courteous efficient service!

Courteous efficient service!

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Tony and his staff in Chanhassen are very knowledgeable and professional. They make advice on services as needed, but don't pres ...

Tony and his staff in Chanhassen are very knowledgeable and professional. They make advice on services as needed, but don't pressure or up-sell, which I appreciate.

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Very friendly and professional staff.

Very friendly and professional staff.

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the team there remembers there clients and maintains excellent relationships. my entire family goes there and they know every pe ...

the team there remembers there clients and maintains excellent relationships. my entire family goes there and they know every person! I appreciate this type of "old fashion" personal touch!

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I didn't have to wait at all and the staff were fast and friendly . They even directed me to a place to a slow leaking tire whic ...

I didn't have to wait at all and the staff were fast and friendly . They even directed me to a place to a slow leaking tire which got it fixed quickly . The staff made the appropriate recommendations for my car . Great experience !

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respectful staff - liked the overall diagnostic printout they provided - weren't too pushy (though did try to upsell, as part of ...

respectful staff - liked the overall diagnostic printout they provided - weren't too pushy (though did try to upsell, as part of their job)

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I had to wait about 20 minutes outside. The staff greeted me and let me know right as o pulled up, but it was still a long wait ...

I had to wait about 20 minutes outside. The staff greeted me and let me know right as o pulled up, but it was still a long wait for an oil change.

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I was there to replace a broken wiper blade I had just bought on my last visit in December and had to wait a lot for just that.

I was there to replace a broken wiper blade I had just bought on my last visit in December and had to wait a lot for just that.

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One car in front me I had a 45 minute wait to get service.

One car in front me I had a 45 minute wait to get service.

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The staff were friendly and new what they were doing

The staff were friendly and new what they were doing

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Their friendliness and courtesy . Showed me my air filter and I could see how dirty it was. Noticed the streaks on my windshie ...

Their friendliness and courtesy . Showed me my air filter and I could see how dirty it was. Noticed the streaks on my windshield and suggested new wipers which I took. Great people.

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The guys are friendly, take ownership of the situation, don't pressure me into additional services, and do quality work.

The guys are friendly, take ownership of the situation, don't pressure me into additional services, and do quality work.

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Your crew at this location is terrific - courteous, knowledgeable, SAFE, efficient. You should be proud of ghem

Your crew at this location is terrific - courteous, knowledgeable, SAFE, efficient. You should be proud of ghem

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I am a regular customer

I am a regular customer

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Synthetic oil change to spendy.

Synthetic oil change to spendy.

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Kind and courteous.Tony seems to be at this Valvoline every time I need an oil change.I'm glad you have reliable staff that stic ...

Kind and courteous.Tony seems to be at this Valvoline every time I need an oil change.I'm glad you have reliable staff that stick around.

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I was just satisfied, highly is pretty top notch

I was just satisfied, highly is pretty top notch

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Great job, fast and convenient for me.

Great job, fast and convenient for me.

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I have been going to this Valvoline for a few years. The technicians are always very friendly, get the job done as soon as they ...

I have been going to this Valvoline for a few years. The technicians are always very friendly, get the job done as soon as they can, and let me know of any repairs they notice. The place is great!! Never a problem

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Just the wait and the price compared to other places for 1/2 the price.

Just the wait and the price compared to other places for 1/2 the price.

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Value is most important to me, I like valvoline store managers are frequently willing to give curtousy discounts and this time t ...

Value is most important to me, I like valvoline store managers are frequently willing to give curtousy discounts and this time they did not

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I have always had great service

I have always had great service

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Everyone there was knowledgeable and brought things to my attention that needed fixing without pressuring me to get it done that ...

Everyone there was knowledgeable and brought things to my attention that needed fixing without pressuring me to get it done that day on the spot. They explained what they were doing and were quick to finish. Thank you, chanhassen team!

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I have been going to this Valvoline location for several years now. The service was excellent. I had a problem a few visits ag ...

I have been going to this Valvoline location for several years now. The service was excellent. I had a problem a few visits ago and had to get customer service involved to take care of the problem.The problem was taken care of, but since that episode, things have been very different. I went in for a top off yesterday, and I feel I was just being tolerated. I am use to them checking all my of fluids, checking my tire pressure and then telling me the outcome. Just a few of my fluids were checked and then they were done. I had to ask the status of my top off. I did not feel very welcomed. I think it is time for me to find a new location.

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Friendly and professional staff. I like getting things done quick and dirty.

Friendly and professional staff. I like getting things done quick and dirty.

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Was quoted a price $59.95 less $5.00 with discount that I agreed to have the boxes serviced, and charged $57.00 extra for labor ...

Was quoted a price $59.95 less $5.00 with discount that I agreed to have the boxes serviced, and charged $57.00 extra for labor charge. If informed of the labor charge, I would not have had it done. When you agree to $59.95 less $5.00, it's a verbal contract. Charging labor was not agreed to, and excessive.

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Super friendly staff and no pressure to add more?.

Super friendly staff and no pressure to add more?.

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This is my third time visiting the valvoline in Chanhassen MN. I have worked with a few different staff members but have been hi ...

This is my third time visiting the valvoline in Chanhassen MN. I have worked with a few different staff members but have been highly impressed with the knowledge and kindness shown by everyone.

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good value

good value

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The customer service was great!

The customer service was great!

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I've been getting my oil changed at this location for many years. They always do a great job.

I've been getting my oil changed at this location for many years. They always do a great job.

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Unfortunately there were only 2 employees on. The wait was long.

Unfortunately there were only 2 employees on. The wait was long.

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They were understaffed, and while they did change the oil and filter quickly, they did not check everything else, such as the tr ...

They were understaffed, and while they did change the oil and filter quickly, they did not check everything else, such as the transmission fluid or the wiper fluid.

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Staff was focused on changing headlight on another car the entire time I was in there. My oil change was completed but I had to ...

Staff was focused on changing headlight on another car the entire time I was in there. My oil change was completed but I had to wait an additional 10 minutes before they checked me out and I was able to leave.

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Rude! I've been using this service center for a couple of years. I was in shock at the behavior and attitude.

Rude! I've been using this service center for a couple of years. I was in shock at the behavior and attitude.

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The price was higher than expected. No record of sending coupons thru email, and i was unable to find my original email.

The price was higher than expected. No record of sending coupons thru email, and i was unable to find my original email.

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Never checked air filter, left oil smears on door and hood.

Never checked air filter, left oil smears on door and hood.

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Value for a convential oil change. Cost too high.

Value for a convential oil change. Cost too high.

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Prompt service and friendly techs

Prompt service and friendly techs

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Managers were the only people "allowed" to speak with the customers. The main speaker to me (asst manager) mumbled, faced the co ...

Managers were the only people "allowed" to speak with the customers. The main speaker to me (asst manager) mumbled, faced the computer screen rather than me when speaking and did not communicate any of the services provided & most importantly did not say "thank you for coming" and left the unspeaking "blue shirts" to direct us out of the bay. I will not return to this location, I will either use a different Valvoline location or seek out another provider. Very unfriendly experience- different than my previous experiences at this location.

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I felt scolded for going over my 3000 miles, when in actuality, the last time I was there, the crew did not update my mileage co ...

I felt scolded for going over my 3000 miles, when in actuality, the last time I was there, the crew did not update my mileage correctly resulting in it appearing that I had gone 6000+ miles between oil changes. I also was repeatedly pressured to buy an air filter that was overpriced.

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The people working there are very knowledgeable and professional. I have been going there for at least 10 years and have never ...

The people working there are very knowledgeable and professional. I have been going there for at least 10 years and have never had any problems.

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price high

price high

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I have been a repeat customer and have received discount cards and emails but, for some reason did not have them with me. When ...

I have been a repeat customer and have received discount cards and emails but, for some reason did not have them with me. When I asked if they could honor the fact that I had received several offers, they simply told me no, not without the card or a code. That made me quite angry... I am a man who does business on a hand shake and when a repeat customer comes to me I treat them with respect and courtesy and would bend over to make sure they were satisfied. This was not my experience at all. As a matter of fact, I felt as though I was distrusted and lying about the fact that I received discount offers but did not have one with me. In the end I did get a discount but, it was not without feeling very uncomfortable.Sincerely

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They let me know what needed to be checked and hie long I would have to wait before entering.

They let me know what needed to be checked and hie long I would have to wait before entering.

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On invoice it said checked brake fluid and tranny fluid and they did not.

On invoice it said checked brake fluid and tranny fluid and they did not.

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The technicians were very knowledgeable about the oil filter for my 2010 Dodge Nitro, the recall that was active on a shipment o ...

The technicians were very knowledgeable about the oil filter for my 2010 Dodge Nitro, the recall that was active on a shipment of filters, and that the filters they had in stock were the replacements to the problem ones. They were very up front in their explanation of how old my battery was, and that they could replace it right then for me. The tech that typed up my order even prompted me for a coupon code, which I was able to bring up on my smart phone and saved me $15! That was something that I really appreciated and made me feel like I would probably return to that location next time, even though it is farther from my home than the other location that I have always gone to in the past. They were all very upbeat and positive with each other, smiling and friendly even though the store was very busy with multiple cars waiting in line outdoors. They could definitely teach some of the other locations how to serve their customers. Thank you for a great experience!

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This is not the first time I've been to the my local Valvoline shop, and my experience there has always been present. Keep up th ...

This is not the first time I've been to the my local Valvoline shop, and my experience there has always been present. Keep up the good work! You

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They were friendly , knowledgeable , quick . No issues . Was a little busy since it was a holiday , but That was expected .

They were friendly , knowledgeable , quick . No issues . Was a little busy since it was a holiday , but That was expected .

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The guys were curious, friendly, helpful. I'd be back.

The guys were curious, friendly, helpful. I'd be back.

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Over cost of oil change was high. Most places offer synthetic blend oil change and tire rotation for around $40.

Over cost of oil change was high. Most places offer synthetic blend oil change and tire rotation for around $40.

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Very expensive

Very expensive

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Tony is always great at this location. He is almost always the one who helps me and he remembers me. I like his friendliness a ...

Tony is always great at this location. He is almost always the one who helps me and he remembers me. I like his friendliness and he is always very professional and helpful.

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I think the price of the oil change is a little high. I mean I get that it is a quick service and that you don't need an appoin ...

I think the price of the oil change is a little high. I mean I get that it is a quick service and that you don't need an appointment but 43 dollars compared to other places, like NTB and Midas who offer 19.99 oil changes is a little ridiculous.

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Hardly any wait and staff know there stuff and can always answer my questions. Plus they make the visit enjoyable. Have have b ...

Hardly any wait and staff know there stuff and can always answer my questions. Plus they make the visit enjoyable. Have have been going there for 10 years or so and have always been treated professionally.

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All business, no pitches...

All business, no pitches...

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The staff was knowledge, personable and efficient

The staff was knowledge, personable and efficient

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battery change done swiftly

battery change done swiftly

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I always go to the Chanhassen location and the entire staff - from the manager down to the technicians / mechanics are always so ...

I always go to the Chanhassen location and the entire staff - from the manager down to the technicians / mechanics are always so friendly. Even when there is a wait (and why wouldn't there be when the team is so great) I will wait or come back because I want them to work on my car.

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Customer service was great. All staff were nice and welcoming from the start. They were helpful and I get nervous going to get m ...

Customer service was great. All staff were nice and welcoming from the start. They were helpful and I get nervous going to get my oil changed but they made it easy and quick!

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Friendly staff, overall pleasant experience.

Friendly staff, overall pleasant experience.

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I asked if they checked the air in my tires and they said that they did. I did not see them do this and I do not think that the ...

I asked if they checked the air in my tires and they said that they did. I did not see them do this and I do not think that they did. I checked the air in my tires later and one of them was low.

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Service was good

Service was good

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Fast, friendly and efficient.

Fast, friendly and efficient.

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competent/friendly/personal greeting

competent/friendly/personal greeting

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The man managing the oil change was knowledgeable and personable

The man managing the oil change was knowledgeable and personable

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The service at Valvoline in Chanhassen is great! Everyone is really friendly too!

The service at Valvoline in Chanhassen is great! Everyone is really friendly too!

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Fast, thorough, and courteous service

Fast, thorough, and courteous service

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Prompt attention and knowledge of what I had previously had done at the location leading to quicker time to completion.

Prompt attention and knowledge of what I had previously had done at the location leading to quicker time to completion.

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The wait was long. If we hadn't had a 15 percent off coupon, we would have left.

The wait was long. If we hadn't had a 15 percent off coupon, we would have left.

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Quick, friendly, explanitory

Quick, friendly, explanitory

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Staff is terrific, they remember you, know what they are doing and work quickly.

Staff is terrific, they remember you, know what they are doing and work quickly.

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Everyone was nice and friendly, no high pressure sales, and very fast service

Everyone was nice and friendly, no high pressure sales, and very fast service

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Stopped for a top off and air in tires. Very efficient.

Stopped for a top off and air in tires. Very efficient.

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Very quick on this busy day (11/23/16). I returned an hour later since they had 4 cars waiting outside and was happy to find I ...

Very quick on this busy day (11/23/16). I returned an hour later since they had 4 cars waiting outside and was happy to find I could enter quickly.

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Always get good, fast service here.

Always get good, fast service here.

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Staff was quick to provide the service I requested.

Staff was quick to provide the service I requested.

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Assistant manager was awesome. very helpful.

Assistant manager was awesome. very helpful.

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Staff was courteous, professional, honest. I was very impressed with the service.

Staff was courteous, professional, honest. I was very impressed with the service.

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My wife uses this location regularly and has been bragging to me how good it is. They came highly recommended from her. As for m ...

My wife uses this location regularly and has been bragging to me how good it is. They came highly recommended from her. As for me, the reason I was highly satisfied was because they did everything she said they would. They kept me very informed on what they were doing every step. They made sure I understood. The guys were very friendly, and fun. They didnt/don't know that I've worked on cars my whole life. I knew everything they were doing and why before they told me. My only criticism is I had to ask them to check air cleaner. My wife had told me they did that automatically. I don't know the procedure on this but all is good. When I did ask he apologized for not checking it and immediately checked it and found it needing to be replaced. Overall this is a very good shop. It is out of the way for me to use regularly for oil changes but when I'm in the area and need one this will be the place I go.

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They told me everything that needed to be d

They told me everything that needed to be d

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Professional staff and friendly

Professional staff and friendly

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Friendly honest and knowledgeable technicians is the reason for my high marks in my last 2 visits.

Friendly honest and knowledgeable technicians is the reason for my high marks in my last 2 visits.

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Workers were friendly and attentive.

Workers were friendly and attentive.

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The whole process is thorough and reliable.

The whole process is thorough and reliable.

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Good service!

Good service!

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The staff was very welcoming & very efficient

The staff was very welcoming & very efficient

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They are always very courteous and did exactly what I need.

They are always very courteous and did exactly what I need.

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Tony and the staff at the Chanhassen VIOC are outstanding!

Tony and the staff at the Chanhassen VIOC are outstanding!

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very friendly and quick and knowledgeable

very friendly and quick and knowledgeable

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Everyone is always very friendly and nice! They let you know what they are doing and ask if everything is working alright.

Everyone is always very friendly and nice! They let you know what they are doing and ask if everything is working alright.

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The people that work there are excellent at what they do

The people that work there are excellent at what they do

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Didn't turn off my maintenance light.

Didn't turn off my maintenance light.

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While the staff didn't come out soon after my arrival, they did come out after 5 to 10 minutes and explained they were having di ...

While the staff didn't come out soon after my arrival, they did come out after 5 to 10 minutes and explained they were having difficulty with the vehicle in the bay and gave an accurate estimate on when my service would begin. Terrific and very friendly staff. Not sure if I'll return to that shop as it's not in the area I live.Otherwise I would.

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The lower attendant didnt grease all the fittings.I had to show him where they were.

The lower attendant didnt grease all the fittings.I had to show him where they were.

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Customer service here is always great! Remembered me, asked about my life.. impressive!

Customer service here is always great! Remembered me, asked about my life.. impressive!

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The people that were working the day I was there were very friendly and helpful, more so than usual.

The people that were working the day I was there were very friendly and helpful, more so than usual.

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I have gone to this Valvoline location for many years and they do a great job and are always very friendly and welcoming. I enj ...

I have gone to this Valvoline location for many years and they do a great job and are always very friendly and welcoming. I enjoy going there.

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Tony was great - I have been in the car business for 43 years and will go out of my way to share the positive experience I had o ...

Tony was great - I have been in the car business for 43 years and will go out of my way to share the positive experience I had on Saturday.

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I like that they are honest and don't pressure me into buying things. Previous experience has me jaded since every single time ...

I like that they are honest and don't pressure me into buying things. Previous experience has me jaded since every single time I got an oil change, they said my filter was bad. Super annoying when they try and take advantage of the fact that I am female. Glad this location never does that!

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No waiting, good communication, fast service.

No waiting, good communication, fast service.

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My truck requires synthetic oil only and you don't carry a 5000 mile oil.

My truck requires synthetic oil only and you don't carry a 5000 mile oil.

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Quick service

Quick service

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Good service. Not hassled.

Good service. Not hassled.

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I paid lots of money for the high price oil and i did not know it

I paid lots of money for the high price oil and i did not know it

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I really liked the people I dealt with.

I really liked the people I dealt with.

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The wait was 35 min. The staff was doing other service work and the staff was good, just couldn't get in, but couldn't leave aft ...

The wait was 35 min. The staff was doing other service work and the staff was good, just couldn't get in, but couldn't leave after I found how long it was going to be.

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It was fast and the price was ok. The employees seemed to rather talk to each other than to engage in customer service.

It was fast and the price was ok. The employees seemed to rather talk to each other than to engage in customer service.

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Employees are always friendly & professional!

Employees are always friendly & professional!

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The employees

The employees

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I have been bring my Lexus GX there forever. Now at 180,000 miles they know me and my car. Excellent consistent crew.

I have been bring my Lexus GX there forever. Now at 180,000 miles they know me and my car. Excellent consistent crew.

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QUICK AND PROFESSIONAL. THEY ANSWERED MY TECHNICAL QUESTIONS.

QUICK AND PROFESSIONAL. THEY ANSWERED MY TECHNICAL QUESTIONS.

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Great crew, great store, always friendly and positive. Last time I came in they mention that there was leaking near the water p ...

Great crew, great store, always friendly and positive. Last time I came in they mention that there was leaking near the water pump, I took to truck into my mechanic. My mechanic confirmed the water pump was bad and told me if I had tried to drive the truck another day, I would have been broken down somewhere on the road and more damage was possible. Thanks for the heads up.

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