Fridley

There were three employees in the service bay when I pulled up. The female employee was dressed inappropriately and kept going outside to smoke while customers were waiting. She had her uniform shirt unbuttoned and hanging off her shoulders to show as much of her white tank top, black bra, and skin as possible. They didn't perform any of the fluid, tire or light checks. She didn't even ask me what I wanted when I checked in. I believe part of the cost of the service is for those routine checks. She marked in the computer that they were completed, but they weren't.

Got in quickly and ot quickly. Service seemed adequate. The Valvoline staff in Eagan are better communicators but the Fridley location is adequate.

First I am an avid Valvoline Customer. You are my go to. I travel all over the US for a living and always find a Valvoline for my oil changes. I love that you do your full inspections. Battery testing, air filter, tire pressure, fluids and windshield wipers upon oil changes along with showing the dip stick after an oil change is completed. This is the first place that didn’t ask me if I have an account with you all. They automatically marked every area I listed above as good but never physically checked. When I saw the guy do that on the screen I asked him how does he know everything is Good if they are not checking. He did not have a response. Then I asked him to at least check my battery since he marked GOOD. He had someone else do it and turns out my battery needs replacing. With their lack of commitment to the great service you typically provided I decided to go else where and get a second opinion for a battery replacement. I typically get my battery replaced through Valvoline if needed. This location is about getting in and out. My other concern and issue is that while upon filling my oil they got oil all over my truck. Battery and the In fill area did a quick wipe but not full clean. I ended up doing that the next day myself and I have photos. They also did not show the standard oil dip stick showing the oil is at the correct fill status after starting my truck. They just said thank you and I drove off. I definitely will not refer or ever visit this location again.