RECENT REVIEWS
walk-on W.
12/22/2025
1.0 out of 5.0
I told them specifically to put 35 lbs of pressure in tires and told them I know I needed washer fluid. The next morning I checked and two of my tires were low. That day I used my washers and it was empty. I called to tell them about it. I got put on hold for 10 minutes before hanging up. I had been going there regularly for 6 years. Also, they neglected to give me a new windshield sticker for next oil change. Poor service. I waited about an hour. It was busy, I get it. No excuse for the rest of it though.
Swilly P.
12/20/2025
5.0 out of 5.0
The crew that worked today were excellent! Not only were they professional they were extremely personable. They also helped me with my skip plate that was loose. I would highly recommend them.
Valvoline Instant Oil Change
Great customer service is just as important to us as the quality of our oil changes! We are thrilled to hear our team made your experience a great one! Thanks for taking the time to share!
Veronica P.
12/14/2025
1.0 out of 5.0
Avoid location if possible. Came and waited hours just to find out they only have full synthetic oil. They refused to let other people in line know this information because they are “busy”. I left. I then called the number for this location listed on google a week later to confirm if they have the required oil and they said they do. When I arrived at the location they said they don’t have the conventional oil for my vehicle even though I called less than 5min before arriving. This whole store feels like a scam. I asked them to put air in my tires and they said both air pumps are not working. They neglected to inform me of this information prior to changing my oil so I was stuck. They didn’t not check my air filter, my lights, my battery, NOTHING! I asked to talk to a manger and Willie claimed to be a manager. He had a bad attitude and seemed to by lying. If he wasn’t lying I would HIGHLY RECOMMEND re-evaluating who you place in management positions as his over all attitude was unacceptable. The store as a whole could use a lot of work!! AVOID! AVOID!AVOID! - the coin rapids location is 100 times better!
