Hermantown

This was my first time coming to Valvoline. I walked in and the manager Brandon greeted me. He was nice and professional. The explained the process to me and they had me the bay right away. A gentleman named Sands explained everything to me and talked to me during the process. They checked all my signals and lights. They showed me my cabin filter and air filter which both needed to be replaced. Brandon came over to change the cabin filter to speed things up. A gentleman named Clay showed me where my oil was at after the oil change. They also double checked everything. I was very impressed. I was in and out within 15 mins. They all communicated with one another through the whole process. Clay wipes the hood down where they had fingerprints on it openings and closing it.i was so impressed! Never thought I’d enjoy having my oil changed. 😂

Very fast and great customer service

They are fine until they make a mistake, and then they will do all they can to deny responsibility. On 10/3/26, Valvoline DOUBLE FILLED our car with engine oil during an oil change. The check engine light came on about an hour later. That evening, the car has severe issues acceleratingup a hill, there was a burning smell and smoke coming out of the engine. Upon inspection, we saw the engine oil was double-filled. After redoing the oil change for us the next day, and several weeks of back and forth, the check engine light persisted and they sent us to a mechanic 15 minutes away - this should have been a red flag for us since there are plenty of auto shops and dealerships within a 5 mile radius, but we thought we should be cooperative. That auto mechanic said he did not see visible oil damage, but when we asked for a full written report, there was none. 5 days later, upon request by Valvoline, the mechanic generated a report that indicated one tube was inspected for oil. There were two diagnostic codes causing the check engine light, yet neither of them were actually diagnosed. I disputed this report because (1) the mechanic has a close working relationship with the Valvoline manager, (2) there was no proper documentation of the actual inspection, and (3) the delayed report did not show a proper diagnosis of the check engine light codes to absolve Valvoline of responsibility. The attached photo shows the "report" - it acknowledged the two diagnostic codes, and inspected one tube for oil damage. My request for Valvoline to pay for a second independent inspection was denied, and they closed the case. Lessons learned: (1) Don't play nice with Valvoline if they mess up - use your own mechanic you trust. (2) Look up BBB - there are numerous examples of Valvoline denying fault over and over again without proper evidence.