RECENT REVIEWS
Harry M.
3/4/2026
5.0 out of 5.0
Spoke with the on-site manager and his team who were very professional and timely with my oil change. The manager made sure my discount through the coupon I had was honored. I appreciated the support.
Kyle S.
3/4/2026
2.0 out of 5.0
I’d like to share some feedback regarding the order in which vehicles are brought into service bays. When I arrived, two cars came in shortly after me. I should have been the next customer to enter an open bay, but instead a small SUV that arrived after me was taken ahead of my vehicle. Her oil change was fully completed before mine had even begun.
Of the three vehicles that arrived close together — mine first, the small SUV second, and a pickup third — I was the last one to leave. This might seem like a small detail, but it was extremely frustrating and resulted in me being late to pick up my daughter from practice.
Ensuring vehicles are serviced in the order they arrive would make the experience much smoother and more fair for customers.
Thank you for taking the time to review this.
Valvoline Instant Oil Change
Thanks for sharing, Kyle. I'm sorry to hear about your wait time, and I understand how frustrating it is that our team didn't follow our first-come, first-serve policy. At Valvoline Instant Oil Change, we aim to serve our guests in the order they arrive, so it’s disappointing to hear you got skipped. We’ll be happy to share your feedback with management to review for improvements.
-Lynn
VIOC Social Media Team
2020 L.
3/4/2026
5.0 out of 5.0
Loved how fast and good the service was!
