RECENT REVIEWS
2008 S.
4/14/2026
1.0 out of 5.0
They didn't do a full service but charged me for a full service they didn't do my engine air filter
Shavonne B.
4/13/2026
2.0 out of 5.0
I get to the there tell them I need a full oil change and a top off of fluids and for them to replace my cabin air filter. When they get to the cabin filter they tell me they can’t get it the screws off because they are stripped how sir last time I had an oil change I came here in Jan .. no one has touched it since and then u proceed to still change me full price for services that I’m not getting
Valvoline Instant Oil Change
Hi, Shavonne. My name is Jamie; I work with the Social Media Team at VIOC. I'm so sorry to hear about your experience. An investigation is needed to further address these concerns. We do not have any record of an investigation associated with the name and information provided. Please contact our Customer Care team at 800-327-8242 to start the process and/or receive further guidance.
Natalie W.
4/12/2026
1.0 out of 5.0
The opening attendants, there were 4 of them. One looked like he was mad or hungover, pants dropped down to where his undershorts were in view. I only needed an oil change, fluids checked & tires checked. Was advised that my battery was "bad", so I agreed to replace it. The only explanation given was that a chart showed that my battery was bad. A different attendant asked me "is the reason for picking your choice of oil was due to cost?". I did not see or appreciate the relevancy of this question. But I honored the question and advised I work from home, I don't drive more than 25 miles in a week's time. Then a 3rd attendant showd me my car filter, which looked dirty & grimy. I asked how much to replace it (after looking at an almost $300 tally of services on the monitor facing me) but I asked if I could get a discount on the overall costs for the services total. He said he couldn't do that & then dismissed my concern by telling me he will NOT replace the filter. Then a 4th attendant, who was actually rather pleasant, checked my tires. But he was the one attendant who dancing around the garage like he was at a club. I don't expect perfection, but the professionalism, customer consideration, and presentation were all LESS THAN ZERO on a good service scale. I hope Valvoline will reconsider their expectation of their employee's performance. It's not just a customer's completed service that counts. The friendliness, courtesy, and knowledge/explanation of what's best should be the attendant's job too.
