Oil Change Rochester Mn

It was great customer service

It was great customer service

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It took less than 15 minutes to get through it all. With 3 kids as tag alongs time is money and frankly my sanity!!! The workers ...

It took less than 15 minutes to get through it all. With 3 kids as tag alongs time is money and frankly my sanity!!! The workers were very kind and courtesy. They explained the process and got right to work.

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Staff were highly knowledgeable and service was excellent

Staff were highly knowledgeable and service was excellent

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My oil change consultant, Alex I believe his name was, was absolutely amazing!! Thank you!!

My oil change consultant, Alex I believe his name was, was absolutely amazing!! Thank you!!

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quick, and the rep noticed my coupon on the seat next to me before I even mentioned it. We didn't talk pricing because I alread ...

quick, and the rep noticed my coupon on the seat next to me before I even mentioned it. We didn't talk pricing because I already knew what I wanted but service was very quick and friendly and did not feel pressured into anything yet still trusted they would point out any important issues to me.I waited outside but only for a moment as the car in front of me had just finished; so normally I have always been greeted outside when waiting but there wasn't much opportunity for it in this case.

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Customer service was great checking in and oil change was fast.A little bit of goofing around and the fact that I have a Europea ...

Customer service was great checking in and oil change was fast.A little bit of goofing around and the fact that I have a European car and how difficult it may be was a bit unprofessional. But, this may bother others more than me. Just a something to be aware of to increase professionalism in front of customers.Also- instant valvoline is very expensive at $90! I took my large suburban to jiffy lube the next day using the same oil and it was $54 with a nice coupon. Why the difference?

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I never say I'm highly satisfied because in every endeavor there's always room to improve.

I never say I'm highly satisfied because in every endeavor there's always room to improve.

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The long wait n the price

The long wait n the price

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It was 5 years between visits, it cost me over $70 just for an oil change the last time I visited- I had gone to the local auto ...

It was 5 years between visits, it cost me over $70 just for an oil change the last time I visited- I had gone to the local auto repair shop since then but he kept getting busier and it was tough for me to get an appointment I thought I would give Valvoline another shot. The coupon for $5 off was a nice incentive. I was able to get in almost first thing Sunday morning.

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It is what I expected - good service, some wait time.

It is what I expected - good service, some wait time.

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I pull in, I am recognized, I didn't have to get out of my car. Bam! I'm done and on my way.

I pull in, I am recognized, I didn't have to get out of my car. Bam! I'm done and on my way.

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I've always trusted Valvoline (& Oil Can Henry's before your buyout thereof) with my vehicles. The reason I put "About the Same" ...

I've always trusted Valvoline (& Oil Can Henry's before your buyout thereof) with my vehicles. The reason I put "About the Same" for my response to how much i trust Valvoline is because i cannot trust you to any greater level than i already do -- which is with my life, a complete trust, and that of my vehicles -- which, in particular, on this 5k or 6,000-mile round-trip summer vacation, is trusting Valvoline with doing everything perfectly, as usual, so there is no problem whatsoever with my Ram truck, specifically, on this trip. My other vehicle, a hybrid, is back on the west coast & they will soon get their chance to service that (as the dealer has had the privilege to do so up until now).So a huge THANK You to Alex & Jose, who was a great help to me in replacing my mtn bike on my roof rack, as the clearance was insufficient to clear your service bay door -- thanks to Alex for keeping a close watch as i entered slowly, for ensuring i did no damage to my recreational equipment nor your entrance! Alex had a professional & personable manner, did a fine job, as did the technician down below. Thanks, again, to the whole crew. Well done.Please give BOTH above guys a raise AND bonus.

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Don’t usually rate anything as highly satisfied

Don’t usually rate anything as highly satisfied

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They were slightly understaffed when I was there so my attendant was also working on the car next to mine. Could have been fast ...

They were slightly understaffed when I was there so my attendant was also working on the car next to mine. Could have been faster with a dedicated attendant but it was still handled fairly quickly.

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They explained what they were doing and checked other areas under the hood and the tires

They explained what they were doing and checked other areas under the hood and the tires

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Kept me informed on length of time until work could be done. Everyone friendly. Everything explained well

Kept me informed on length of time until work could be done. Everyone friendly. Everything explained well

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Short staffed. 1of the 3 bays not open

Short staffed. 1of the 3 bays not open

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Very courteous and helpful in explaining questions

Very courteous and helpful in explaining questions

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I was highly satisfied!!!

I was highly satisfied!!!

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Great service

Great service

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Great people. Manager Chaz is very nice and professional. Great boss..

Great people. Manager Chaz is very nice and professional. Great boss..

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very quick, no waiting

very quick, no waiting

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they mentioned my power steering fluid was low. didn't carry the fluid my car needed on-site (2017 nissan altima), but said if i ...

they mentioned my power steering fluid was low. didn't carry the fluid my car needed on-site (2017 nissan altima), but said if i went across the street to walmart or down the road to o'reilly's they'd probably have it and that they'd put the fluid in for me. i went to o'reilly's and came back. the store/shift manager (Chass?) was very friendly and helpful

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excellent service all around

excellent service all around

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Staff were very friendly and courteous, couldnt ask for better service!

Staff were very friendly and courteous, couldnt ask for better service!

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My only issue was the full synthetic was a lot more expensive than I was expecting. I did not know what the price was going to b ...

My only issue was the full synthetic was a lot more expensive than I was expecting. I did not know what the price was going to be till the work was done. I will probably change my own oil to save $45. I may use your shop in the winter when it is cold

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Friendly and great explanations.

Friendly and great explanations.

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it was quick, I could stay in my car and see what was going on, knowledgable staff, I probably won't come back because I live 2 ...

it was quick, I could stay in my car and see what was going on, knowledgable staff, I probably won't come back because I live 2 hours away, but will recommend it.

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I love the quick service at Valvoline but I thought the price for the oil change and just and oil change Was too pricey

I love the quick service at Valvoline but I thought the price for the oil change and just and oil change Was too pricey

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TimelyKnowledgableTransparentCourteous

TimelyKnowledgableTransparentCourteous

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Friendly workers and a fair price.

Friendly workers and a fair price.

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I use Valvoline Instant Oil Change where I live in Spanaway, WA and so I'm really pleased about their service every where!

I use Valvoline Instant Oil Change where I live in Spanaway, WA and so I'm really pleased about their service every where!

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Price is expensive. During my visit, I was asked about other services and told they would provide a printout of what other ser ...

Price is expensive. During my visit, I was asked about other services and told they would provide a printout of what other services could be needed and when but didn't get anything.

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Your prices for a simple oil change are getting too high. The same oil change can be done at the local dealer for $30 less.

Your prices for a simple oil change are getting too high. The same oil change can be done at the local dealer for $30 less.

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The staff was friendly, knowledgeable, and efficient. I was in and out quick!!

The staff was friendly, knowledgeable, and efficient. I was in and out quick!!

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Only issue I had was the price. I thought $70 was a bit high for an oil change using synthetic blend. Otherwise completely satis ...

Only issue I had was the price. I thought $70 was a bit high for an oil change using synthetic blend. Otherwise completely satisfied.

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The staff is excellent we by and so accommodating!!!!!

The staff is excellent we by and so accommodating!!!!!

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Very professional, courteous and prompt service.

Very professional, courteous and prompt service.

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This particular Valvoline is just exceptional. The manager chooses staff who are so kind and competent. I'm just so impressed. ...

This particular Valvoline is just exceptional. The manager chooses staff who are so kind and competent. I'm just so impressed. Whoever is training or choosing these people is really excellent.

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Friendly staff, job done quick

Friendly staff, job done quick

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The woman who helped me was wonderful! She answered my questions and didn't make me feel "dumb" for not being an expert on cars. ...

The woman who helped me was wonderful! She answered my questions and didn't make me feel "dumb" for not being an expert on cars. Her service is why I keep coming back to Valvoline.

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Great service

Great service

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Great people working there! Very personable:)

Great people working there! Very personable:)

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This was my first visit and the person that talked to me and the person doing the work were both very nice, efficient and thorou ...

This was my first visit and the person that talked to me and the person doing the work were both very nice, efficient and thorough. They even found a dead mouse under my hood! I will be going back again for sure!

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Always good service.

Always good service.

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The young woman, (I didn't catch her name) who was the main one helping me, was professional, friendly and thorough. The whole c ...

The young woman, (I didn't catch her name) who was the main one helping me, was professional, friendly and thorough. The whole crew was good but she stood out as easy to talk to about any questions I had.

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Excellent service all around!

Excellent service all around!

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Very professional, efficient. The value I expect and received every time I go back. Thanks!

Very professional, efficient. The value I expect and received every time I go back. Thanks!

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It is expensive for just an oil change.

It is expensive for just an oil change.

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The service technician named Abdi was respectful and courteous. He is the reason we will return.

The service technician named Abdi was respectful and courteous. He is the reason we will return.

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I was satisfied for the services and value that I received. Nothing jumped out at me to be over the top.

I was satisfied for the services and value that I received. Nothing jumped out at me to be over the top.

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They were very informative, let me know what was going on and customer service was great.

They were very informative, let me know what was going on and customer service was great.

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I got a lot done in a short time: cabin filters changed, transmission fluid change, oil change, windshield washer blades replace ...

I got a lot done in a short time: cabin filters changed, transmission fluid change, oil change, windshield washer blades replaced, windshield washer fluid refilled, tire pressure checked and adjusted.

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Great, quick, knowledgeable service. Brian and Abdi were very nice.

Great, quick, knowledgeable service. Brian and Abdi were very nice.

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My technician that helped me, Chass is always fantastic to work with!!! Always explains everything and the purpose of each thing ...

My technician that helped me, Chass is always fantastic to work with!!! Always explains everything and the purpose of each thing.

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It was very fast and the communication between team members made me sure nothing was left out (like the oil plug).

It was very fast and the communication between team members made me sure nothing was left out (like the oil plug).

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Great people and service.

Great people and service.

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Wish I could remember his name, but the technician was super friendly and informative but not pushy when I said no to other serv ...

Wish I could remember his name, but the technician was super friendly and informative but not pushy when I said no to other services. Very pleased with my visit and will be back !

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Clear communication and service with a smile.

Clear communication and service with a smile.

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Fast service.

Fast service.

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Prompt courteous service

Prompt courteous service

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It's just very expensive for basic service. The tech did offer me a discount because I was buying a filter as well.

It's just very expensive for basic service. The tech did offer me a discount because I was buying a filter as well.

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Staff extremely friendly and efficient.

Staff extremely friendly and efficient.

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Every person that I dealt with there was very friendly and very professional. I could just tell that they knew what they were do ...

Every person that I dealt with there was very friendly and very professional. I could just tell that they knew what they were doing, and that they generally enjoyed their job.

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Have used this same business for past 5 years for my service work.When I was driving up the tech noticed my daytime running ligh ...

Have used this same business for past 5 years for my service work.When I was driving up the tech noticed my daytime running light (on passenger side) was not working. He said he could replace for $11. I have changed the bulb in the past and it is a tough to get at location. He saved me hours of frustration not to mention I didn't know the bulb was burned out.

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Fast, simple & easy.

Fast, simple & easy.

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Hi. I was able to pull in the shop within the last 15 minutes that they were open. The guys were not upset with my later arrival ...

Hi. I was able to pull in the shop within the last 15 minutes that they were open. The guys were not upset with my later arrival. They just took care of me and were super nice about everything. The person that wrote me up even took time to explain a few things about my car that I was unfamiliar with (different lights, maintenance items, tire pressure, etc..)

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The technician Dennis was amazing. I have never felt so comfortable with a complete stranger in my life. He is pure gold. He is ...

The technician Dennis was amazing. I have never felt so comfortable with a complete stranger in my life. He is pure gold. He is going places in his life and that is made 100% clear simply by his demeanor.

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Good service, good price, fast and easy

Good service, good price, fast and easy

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Quick service; no waiting. Very personable and friendly staff.

Quick service; no waiting. Very personable and friendly staff.

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I was the only vehicle at this location and all the employees worked with me, and my vehicle, to ensure everything was completed ...

I was the only vehicle at this location and all the employees worked with me, and my vehicle, to ensure everything was completed in a timely manner.

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The staff is amazing. Very professional and friendly. They know what they are doing and don't very efficiently. Feels like a ...

The staff is amazing. Very professional and friendly. They know what they are doing and don't very efficiently. Feels like a nascar pit stop. Only if they rotated the tires for free would be a perfect experience.

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Staff was very professional and knew what they were doing

Staff was very professional and knew what they were doing

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No wait. No pressure to buy the extra services that my truck needed. Discounts added as my necessary services increased because ...

No wait. No pressure to buy the extra services that my truck needed. Discounts added as my necessary services increased because of deferred maintenance on my truck by previous owner.

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They were very kind and knowledgeable. Like I indicated, no pressure. I don't fault anyone for the prices of stuff and service ...

They were very kind and knowledgeable. Like I indicated, no pressure. I don't fault anyone for the prices of stuff and service fees. I just like to bother doing it myself anymore.

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Courtesy to me was exemplary. Attendentsshowed impressive teamwork skills during the oil change

Courtesy to me was exemplary. Attendentsshowed impressive teamwork skills during the oil change

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There certainly was nothing wrong with the service. I rarely rate anything at the highest, because there is ALWAYS room for impr ...

There certainly was nothing wrong with the service. I rarely rate anything at the highest, because there is ALWAYS room for improvement in everything that everyone does.

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Fast & friendly service.Phil, the manager always makes me feel like I'm part of his family. Always shows me pictures of his gran ...

Fast & friendly service.Phil, the manager always makes me feel like I'm part of his family. Always shows me pictures of his grandkids and gives me a good price on what ever service I need.

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The associate working with me was friendly.

The associate working with me was friendly.

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Quick. Friendly.

Quick. Friendly.

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I was highly satisfied with the service because I needed a quick oil change, and the staff did that for me!

I was highly satisfied with the service because I needed a quick oil change, and the staff did that for me!

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Was waiting and Shop was opened right at 8:00. They became very busy and yet got me out the door rather quickly.

Was waiting and Shop was opened right at 8:00. They became very busy and yet got me out the door rather quickly.

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Always come to this location and the staff are friendly & knowledgeable!

Always come to this location and the staff are friendly & knowledgeable!

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The prices have gone up so much, and they skimp on everything now, and it is a constant push for additional upgrades, like air f ...

The prices have gone up so much, and they skimp on everything now, and it is a constant push for additional upgrades, like air filters that I can put in for $10 they want to charge me $30 for 30 seconds of work, because they are trying to put in a generic filter, and I just bought one of the best rated filters online for $9.47 including tax.

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Very courteous. Very professional.

Very courteous. Very professional.

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The price of an oil change is rising too quickly. My last oil change was about $40, this one was over $60 with a discount coupon ...

The price of an oil change is rising too quickly. My last oil change was about $40, this one was over $60 with a discount coupon.

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There is always room for improvement.

There is always room for improvement.

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The staff here are always professional, prompt and pleasant. They do good work and keep the customer informed. And the manager ...

The staff here are always professional, prompt and pleasant. They do good work and keep the customer informed. And the manager, Phlilip Wollenburg, is especially friendly and personable. I've never had anything but a great experience here.

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I had TWO service representatives working on my car - Mike and Alex - and they both demonstrated excellent customer service skil ...

I had TWO service representatives working on my car - Mike and Alex - and they both demonstrated excellent customer service skills AND knowledge of my car and servicing it. They are the reason I decided to complete this survey. They were so polite, professional and knowledgeable, it's sheer joy to have such a great experience. I told them in person, but I hope their managers are aware of the valuable employees they have in the shop. Thanks!

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Nick was the tech who helped guide me through my services, he was a very pleasant person! I had previously had some bad custome ...

Nick was the tech who helped guide me through my services, he was a very pleasant person! I had previously had some bad customer service at this location and fortunately he has turned me around and I will be going there again for my next service.

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Good service. High priced

Good service. High priced

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they seem to know what they were doing, and answered my questions.

they seem to know what they were doing, and answered my questions.

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The were very nice, very sincere. God bless them!

The were very nice, very sincere. God bless them!

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Said they couldn't find the zerts to lube the truck

Said they couldn't find the zerts to lube the truck

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The staff was very friendly. They listen when I told them what I wanted done and made suggestions when I asked questions. I wi ...

The staff was very friendly. They listen when I told them what I wanted done and made suggestions when I asked questions. I will be returning when my vehicle is due it's next oil change.

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I was totally satisfied as I always have been with their service

I was totally satisfied as I always have been with their service

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Very quick service at a really good price.

Very quick service at a really good price.

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They are professional and polite.

They are professional and polite.

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I was in and out in a reasonable time.. didn’t feel pressure to buy extra.

I was in and out in a reasonable time.. didn’t feel pressure to buy extra.

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It was a great experience everything went perfect. The service at this location has been so great always I bring all my cars the ...

It was a great experience everything went perfect. The service at this location has been so great always I bring all my cars there. They are polite not pushy on if something needs to be replaced like a air filter ect. I recommend this location to everyone I know. Thanks

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Good problem solving and communication between employees and customers. Answered questions I had and like using coupons for a di ...

Good problem solving and communication between employees and customers. Answered questions I had and like using coupons for a discount

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Too pushy with services. Staff degrades intelligence of each other in front of customers

Too pushy with services. Staff degrades intelligence of each other in front of customers

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Quick, friendly, and awesome service!! Alex and Michael were great!

Quick, friendly, and awesome service!! Alex and Michael were great!

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The waite was longer then usual win i was pulled in bay 3 there was onley 2people there the the 3 walked in with pizza and a ...

The waite was longer then usual win i was pulled in bay 3 there was onley 2people there the the 3 walked in with pizza and after that is win i was helped and phill wad not present at the time. From what i was told phill was gone for the day

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I was asked if they could check two filters of my car. I said okay. They brought one filter back that looked okay but not spot ...

I was asked if they could check two filters of my car. I said okay. They brought one filter back that looked okay but not spotless - I do live on a gravel road and said I'd go with that one. The other filter was my cabin filter - it was so beat up and bent out of shape that it looked like it was yanked out. So, yes, I said replace that one since I had no idea how it would ever go in the same slot again. I appreciated that the service guy gave me a discount but I would have appreciated seeing a filter that was NOT in beat up shape.

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Fast service. Efficient

Fast service. Efficient

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We Had Devon (Tall bald guy with black glasses) and he was knowledgeable and friendly and really down to earth. We enjoyed our c ...

We Had Devon (Tall bald guy with black glasses) and he was knowledgeable and friendly and really down to earth. We enjoyed our conversation with him about my husbands truck and the way that he spoke to us to let us know what was going on. We also appreciated the input on what was needed in the future and being able to see what was going on below the truck while we were having it serviced. PS Give Devon a Raise! He is worth it!

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Quick and efficient!!!!!!!

Quick and efficient!!!!!!!

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Even though they did not have the correct filter for my van, they got it in in a relatively quick amount of time while I waited. ...

Even though they did not have the correct filter for my van, they got it in in a relatively quick amount of time while I waited. They honored a coupon that I had and also gave me a discount on new wiper blades. They were friendly and were nice to my dog as well.

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They were quick and friendly, explained everything to me in a way I could understand it.

They were quick and friendly, explained everything to me in a way I could understand it.

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First when I called as I was pulling up and no one else was in line, the automated system told me there was a five minute so I f ...

First when I called as I was pulling up and no one else was in line, the automated system told me there was a five minute so I figured I had time. After sitting there a few minutes someone motioned me as to which of the three lanes I should be in. After I sat there for about 8 minutes I called in again and it now said wait time is four minutes. After about an 18 minute wait the other two bays opened up but not the one I was in. A guy came out and asked me to go to the far lane. Now once I get in there is when I finally find out the pricing, nothing is posted on the outside in the lot so you can even get an idea of what you're going to pay. This is my deciding factor in not coming back. Once I found out the price even for the least expensive oil change was $55 with the taxes and whatever else is added on and I was asked if I had a discount coupon and said no do you by chance have one and he said he did not. I then had to ask if there were any online coupons to which I was told I don't know, maybe. Well he knew full well there was since he had his UPC gun reader ready while I looked it up. $55 for an oil change is double what I would usually pay so I will keep making an appt.

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Customer service is great. They keep me informed and are very efficient.

Customer service is great. They keep me informed and are very efficient.

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Quick and easy

Quick and easy

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Great & speedy service

Great & speedy service

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quick and easy

quick and easy

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The person I dealt with made recomendations of other services. She explained the difference between your fuel system cleaner an ...

The person I dealt with made recomendations of other services. She explained the difference between your fuel system cleaner and other brands so I decided to get it put in.

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The first time I used not a dealership for oil change, I was quite impressed.The cost at dealership is about half for the same t ...

The first time I used not a dealership for oil change, I was quite impressed.The cost at dealership is about half for the same type of service, though.

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CHAS WAS AMAZING ALEX WAS AMAZING EVERYONE ELSE PRETTY GOOD. Alex talked to me about all the things my vehicle needed Chas assis ...

CHAS WAS AMAZING ALEX WAS AMAZING EVERYONE ELSE PRETTY GOOD. Alex talked to me about all the things my vehicle needed Chas assisted with my cabin and got the tires to the right pressure! Apparently I put to much in and informed me how that was not the best idea Alex did an amazing job talking to me

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Staff was extremely friendly and positive. Lead man even escorted me to and from rest room so I wouldn’t slip on any oil film.

Staff was extremely friendly and positive. Lead man even escorted me to and from rest room so I wouldn’t slip on any oil film.

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Friendly staff and manager. Efficient and honest work. Keeps me from having to get vehicles serviced at Walmart. I just apprecia ...

Friendly staff and manager. Efficient and honest work. Keeps me from having to get vehicles serviced at Walmart. I just appreciate the quality of service and the ability to get stuff on the car or truck done when my husband and I find it harder to do the work our selves with 3 kids 6-newborn!

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Good experience overall

Good experience overall

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ONE GUY......NAME IS MIKE....LEARNED MORE FROM HIM IN ONE VISIT THEN I DID IN THE 30 TO 40 PREVIOUS VISITS! ASKED HIM HOW LONG ...

ONE GUY......NAME IS MIKE....LEARNED MORE FROM HIM IN ONE VISIT THEN I DID IN THE 30 TO 40 PREVIOUS VISITS! ASKED HIM HOW LONG HE HAD BEEN THERE HE SAID SEVERAL YEARS BUT ALWAYS WORKED IN THE PIT. BIG BIG MISTAKE YOU SHOULD HAVE HIM TALKING TO AND HELPING THE CUSTOMERS.DONT LET HIM GET AWAY.

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Clear and concise about service. Fast, efficient, good communication between team members.

Clear and concise about service. Fast, efficient, good communication between team members.

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Your oil changes have become incredibly expensive.

Your oil changes have become incredibly expensive.

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Service provided at a competitive price, they displayed great communication between each other and myself as to what they were c ...

Service provided at a competitive price, they displayed great communication between each other and myself as to what they were checking, and working on for air on tires, fluid levels, and other tasks.

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Informative when they needed to be and showed knowledge of all the services and reasons for each. I was never pressured or asked ...

Informative when they needed to be and showed knowledge of all the services and reasons for each. I was never pressured or asked more than once about extra services even though I declined other than basic oil change I went there for.

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Manager is amazing.Teaches customers well and is very upbeat.

Manager is amazing.Teaches customers well and is very upbeat.

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Great staff. Very friendly.

Great staff. Very friendly.

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getting the Oil changed is nothing special, was surprised they didn’t show me the oil level in my vehicle like they did with oth ...

getting the Oil changed is nothing special, was surprised they didn’t show me the oil level in my vehicle like they did with other customers

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Excellent service, I'll racomand all my friends and family

Excellent service, I'll racomand all my friends and family

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Friendly staff

Friendly staff

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They assured me that they filled my windshield wiper fluid, I went to use it when I left and it was bone dry. For as much money ...

They assured me that they filled my windshield wiper fluid, I went to use it when I left and it was bone dry. For as much money that I paid, I would hope that they would be honest.

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Professional & expertise ofstaff, quality service

Professional & expertise ofstaff, quality service

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Used the $12 coupon, which made the Valvoline oil change a good choice

Used the $12 coupon, which made the Valvoline oil change a good choice

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Great service.

Great service.

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In/out quickly, efficiently, and didn't try to add on a load of fixes or buy ups.

In/out quickly, efficiently, and didn't try to add on a load of fixes or buy ups.

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Staff was very friendly and upbeat. Service was quick. This was my first time using a Valvoline for an oil change, so I was un ...

Staff was very friendly and upbeat. Service was quick. This was my first time using a Valvoline for an oil change, so I was unsure how it would go, but everything was explained very well to me. Good people at this location!

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it makes getting oil changes much easier than anywhere else and staff walk you through what they're doing so you know more

it makes getting oil changes much easier than anywhere else and staff walk you through what they're doing so you know more

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They were prompt and efficient. Always offered me upgrades and even greeted me by name

They were prompt and efficient. Always offered me upgrades and even greeted me by name

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The tech Gavin was very kind, talked me through the whole process, and apologized for the long wait.

The tech Gavin was very kind, talked me through the whole process, and apologized for the long wait.

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I was very satisfied with my experience!

I was very satisfied with my experience!

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I always appreciate their customer service. They never seem frazzled, and they always take care of my vehicle in a timely fashi ...

I always appreciate their customer service. They never seem frazzled, and they always take care of my vehicle in a timely fashion! I always feel like I'm driving away with a more reliable vehicle. Thank you

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Friendly staff. Easy access. Quick service.

Friendly staff. Easy access. Quick service.

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It was a great bnb place. Staff was wonderful. It seemed a little expensive, but service was great.

It was a great bnb place. Staff was wonderful. It seemed a little expensive, but service was great.

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I have been going to this place for about 11 years. I have been able to recognize faces of workers and puts me at ease.

I have been going to this place for about 11 years. I have been able to recognize faces of workers and puts me at ease.

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Chass has amazing customer service. I went with my sister to get her oil changed. Chass, made the visit highly entertaining and ...

Chass has amazing customer service. I went with my sister to get her oil changed. Chass, made the visit highly entertaining and we were in and out super quick! After, her amazing service we went back and brought my car in! She was very knowledgeable, friendly and hilarious. I have told multiple family & friends about my 5 star experience!

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The employees were very pleasant

The employees were very pleasant

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The technician was very friendly and knowledgeable

The technician was very friendly and knowledgeable

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Ive use this garage for 4 to 6 years now and my wife has for the past 2. Phil and staff are very good to work with. Ive recomme ...

Ive use this garage for 4 to 6 years now and my wife has for the past 2. Phil and staff are very good to work with. Ive recommended this place to many. Price might be slightly higher than some other places, but service here is very good and professional.

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quick and friendly service

quick and friendly service

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The timing and awesome customers service were great.

The timing and awesome customers service were great.

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Very corteus and recognisable of theirs job

Very corteus and recognisable of theirs job

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the following: I had to wait in line behind one of the bays and when a different bay opened up, I was waved over so that I was ...

the following: I had to wait in line behind one of the bays and when a different bay opened up, I was waved over so that I was taken next in line. The staff was friendly and seemed to want to do a quality job. They noticed one of my tires was low and tried to find the cause.

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Great customer service and attention. Quality experience, clean facilities and consistent service every time I use Valvoline Oi ...

Great customer service and attention. Quality experience, clean facilities and consistent service every time I use Valvoline Oil Change.

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Staff is great at this location. Very thorough and always keeps me informed of what's going on.

Staff is great at this location. Very thorough and always keeps me informed of what's going on.

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Because i have been there before and have become accustome to the best quality service in town .

Because i have been there before and have become accustome to the best quality service in town .

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As advertised it took less than15 minutes

As advertised it took less than15 minutes

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I was not able to see the oil changed performed under my vehicle via the camera, and did not get a time displayed as well. That ...

I was not able to see the oil changed performed under my vehicle via the camera, and did not get a time displayed as well. That was the sole purpose of me choicing valvoline.

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The tech was friendly and helpful.

The tech was friendly and helpful.

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They were really busy, I mean two deep outside the door all three Bay's. But I wanted to have my oil change done, one car moved ...

They were really busy, I mean two deep outside the door all three Bay's. But I wanted to have my oil change done, one car moved in so I got in line and I don't think it was talking over 15 min per car. Before I knew it I was done and on my way.

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the price was too expensive for my budget.

the price was too expensive for my budget.

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They were under staffed the day I went so I had to wait outside for about 20 minutes and then inside for about 20 more.

They were under staffed the day I went so I had to wait outside for about 20 minutes and then inside for about 20 more.

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I did have a long wait, with all bays busy and cars waiting for each bay. I initially parked a ways out in the driveway, hoping ...

I did have a long wait, with all bays busy and cars waiting for each bay. I initially parked a ways out in the driveway, hoping to take the first bay where a waiting car was able to enter. After waiting 10 minutes, a car pulled up and took his place in line at a bay, followed by another car who did the same on the other side of me. I was irritated that they would get it first, and that I had waited a long time. I was VERY pleased that the service person had noticed it was my turn to enter the bay, and had cars move to allow my entry next. This made ALL the difference in my acceptance of waiting, and the "fairness" with which I was treated. Then I received professional, courteous treatment from the service person. Very satisfied with this visit.

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Fast and great service!

Fast and great service!

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They were short staffed and I was on a timeline but they still got me on my way in the time I needed

They were short staffed and I was on a timeline but they still got me on my way in the time I needed

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The owner and employees are always nice and helpful.

The owner and employees are always nice and helpful.

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Fast, friendly service with a smile - like he really wanted to be there!

Fast, friendly service with a smile - like he really wanted to be there!

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I am living in and out at the Mayo Clinic for a succesful kidney transplant for the month of September. Needed an oil change. Va ...

I am living in and out at the Mayo Clinic for a succesful kidney transplant for the month of September. Needed an oil change. Valvoline is what I use in my cars at my home in Michigan, Harbor Beach.The manager told me about my sealed transmission and more. Rev. Ron Schultz

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We had went there for an oil change and they had done that and upon completion they went to close the hood without releasing the ...

We had went there for an oil change and they had done that and upon completion they went to close the hood without releasing the hood prop which resulted in bending it and needing it replaced. They were happy to replace it and did so right away. The staff there is awesome and friendly.

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I really enjoyed the fact that the guy was very good at explaining me what was being done and giving me tips on future updates t ...

I really enjoyed the fact that the guy was very good at explaining me what was being done and giving me tips on future updates that my car will need. I felt super comfortable and very well taken care of.

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The friendliness and knowledge of the employees was excellent! Thank you all!!!

The friendliness and knowledge of the employees was excellent! Thank you all!!!

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Excellent service, very curteous

Excellent service, very curteous

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Great Customer Service!

Great Customer Service!

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friendly staff that knew what to do

friendly staff that knew what to do

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Although I cannot remember my person’s name who assisted (could only see assistant manager on her name tag). She was absolutely ...

Although I cannot remember my person’s name who assisted (could only see assistant manager on her name tag). She was absolutely amazing and made my experience wonderful. I would recommend the Rochester location with this assistant manager any day, thank you!!!

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I'm always pleased when I am greated with a smile and asked how my day was going. Then an employee would ask me what they could ...

I'm always pleased when I am greated with a smile and asked how my day was going. Then an employee would ask me what they could help me with. Valvoline has very good well trained staff performing the work on my vehicle, and out of all the time I have been going there I have never been pressured into doing something to my vehicle. They will recommend things to me, which I am great full for, but like I tell them my shop mechanic performs all the other duties on my truck.

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very short waitgood price professional service

very short waitgood price professional service

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These folks are assume, I’m in every month or less for oil change on the company truck in and out on usually with 1/2 super job! ...

These folks are assume, I’m in every month or less for oil change on the company truck in and out on usually with 1/2 super job! Thanks

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The complete oil change was done very quickly and the staff did a great job of checking so many things on the vehicle. The price ...

The complete oil change was done very quickly and the staff did a great job of checking so many things on the vehicle. The price was reasonable after coupon and the location is very easy to find.

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The gentlemen that greeted me was so nice and explained everything he was going to do . They were quick and they all worked toge ...

The gentlemen that greeted me was so nice and explained everything he was going to do . They were quick and they all worked together well.

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Cost of oil change was expensive.

Cost of oil change was expensive.

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Excellent service and workers communicated clearly as well as friendly.

Excellent service and workers communicated clearly as well as friendly.

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As a college student and one who doesn't know much about cars. I really like that I can see what they are doing and get me into ...

As a college student and one who doesn't know much about cars. I really like that I can see what they are doing and get me into the loop of what's going on with my car. I love how friendly the staff at the Rochester Minnesota North Valvoline are and they always get the job done right.

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I was promptly greeted by a smiling service person the moment I drove into the lot. The service technician was very kind and kn ...

I was promptly greeted by a smiling service person the moment I drove into the lot. The service technician was very kind and knowledgeable explaining everything that was done to my vehicle to me.

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I did not get the name of the woman that helped me, maybe her name badge said "Assistant Manager?". She was very pleasant, knowl ...

I did not get the name of the woman that helped me, maybe her name badge said "Assistant Manager?". She was very pleasant, knowledgeable, friendly and professional. As a customer service manager, I would highly recommend her. I was very satisfied with her work!

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Everything was all around great

Everything was all around great

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I wish I remembered the name of the guy that helped me because he was phenomenal. I was curious on what was being done and he ex ...

I wish I remembered the name of the guy that helped me because he was phenomenal. I was curious on what was being done and he explained it all

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I enjoy being able to get my oil changed so quickly and not having to leave my car. The staff are very friendly.

I enjoy being able to get my oil changed so quickly and not having to leave my car. The staff are very friendly.

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Always great service, great guys.

Always great service, great guys.

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They always know what they are doing. And show me what they’re doing on the computer as well.

They always know what they are doing. And show me what they’re doing on the computer as well.

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The only part of my experience that caused me to not rate my whole experience as highly satisfied was the price. I've lived acro ...

The only part of my experience that caused me to not rate my whole experience as highly satisfied was the price. I've lived across the USA, and have never paid close to the amount I paid at Valvoline. Beyond the price, the experience was the price.

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Denis was very friendly and explained everything completely. Very good customer service.

Denis was very friendly and explained everything completely. Very good customer service.

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My services were very well explained, everything was efficient and professional, it took less time than I had expected. Very ple ...

My services were very well explained, everything was efficient and professional, it took less time than I had expected. Very pleased.

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The tech was quick and friendly. Noticied a problem with wiper blade and quickly replaced item at a discounted price. NICE!!

The tech was quick and friendly. Noticied a problem with wiper blade and quickly replaced item at a discounted price. NICE!!

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Quick, friendly service! Very clean shop, showing great care in their performance. Very nice crew to interact with!

Quick, friendly service! Very clean shop, showing great care in their performance. Very nice crew to interact with!

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Really great customer service, the price was a bit high for the change, but also purchased an air filter. I never had a oil chan ...

Really great customer service, the price was a bit high for the change, but also purchased an air filter. I never had a oil change where I was out in 20 minutes. Will be back!

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THE PERSON THAT WORKED ON MY CAR IS EXCEPTIONAL. HIS FIRST NAME IS MIKE. HE WAS VERY CAREFULL AND INFORMATIVE ABOUT MY BUICK. ...

THE PERSON THAT WORKED ON MY CAR IS EXCEPTIONAL. HIS FIRST NAME IS MIKE. HE WAS VERY CAREFULL AND INFORMATIVE ABOUT MY BUICK. ASKED HIM IF HE JUST STARTED HE SAID NO THAT HE USEUALLY WORKED IN THE PIT.MIKE SHOULD BE WORKING WITH THE CUSTOMERS!

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Price is high for oil change on a Ram ecodiesel

Price is high for oil change on a Ram ecodiesel

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Fast, clear, and effective.

Fast, clear, and effective.

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I feel like the price was outrageous compared to other places I have been to get my oil changed. I have used a couple other comp ...

I feel like the price was outrageous compared to other places I have been to get my oil changed. I have used a couple other companies that just focus on oil changes like Valvoline and some dealerships. I feel like this was the most expensive oil change I have ever had and will not return to any Valvoline locations because of the price

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The service is excellent in the Northwest Rochester location. It is quick, friendly and they do a great job! Most visits only la ...

The service is excellent in the Northwest Rochester location. It is quick, friendly and they do a great job! Most visits only last 15-20 minutes which is awesome!

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Both Gentleman working on my car were very professional and nice. I used to dread getting my oil changed because of having to ma ...

Both Gentleman working on my car were very professional and nice. I used to dread getting my oil changed because of having to make an appointment, wait for the date, and not have a car for the day; but my mom referred me to valvoline and they did an excellent and fast job.

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Chase (pretty sure that was their name) was super helpful in showing me what was wrong with my wipers and how icky my air filter ...

Chase (pretty sure that was their name) was super helpful in showing me what was wrong with my wipers and how icky my air filter was. Explained everything to me (even though I don't really understand anything about cars) and wasn't pushy at all.

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they identified that fluid in the differential s needed to be changed. As a cost preservation in my budget, they suggested doi ...

they identified that fluid in the differential s needed to be changed. As a cost preservation in my budget, they suggested doing one at each of the next 3 visits. I chose to do all 3 on that day.

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i just always love being able to relax and get my oil changed. sometimes the workers can be "too" friendly

i just always love being able to relax and get my oil changed. sometimes the workers can be "too" friendly

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Friendly staff

Friendly staff

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The advertised 15 minute oil change took more than 29 minutes once inside.

The advertised 15 minute oil change took more than 29 minutes once inside.

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Good service and fast.

Good service and fast.

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Very friendly customer service

Very friendly customer service

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muy profesional

muy profesional

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Quick service, fair pricing.

Quick service, fair pricing.

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The attitude of the service guy was rude. Had my tires rotated on my 2013 town and country and as opposed to actually rotating t ...

The attitude of the service guy was rude. Had my tires rotated on my 2013 town and country and as opposed to actually rotating them they just swapped front to back. No side to side rotation. There seemed to be a lot of yelling at one another from the service guys in a very unprofessional way. It was just a overall poor experience from what I expect and have received in the past.

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Manager was nice and knew what he was talking about

Manager was nice and knew what he was talking about

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Have used this service for two yes and have always received prompt service and very professional.

Have used this service for two yes and have always received prompt service and very professional.

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Great customer service and friendly

Great customer service and friendly

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The customer service is great and the owner has been very helpful in the past when my check engine light was on. It was hot and ...

The customer service is great and the owner has been very helpful in the past when my check engine light was on. It was hot and had kids in the car so they offered the waiting room but the wanted to stay in the car.

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Chaz checked my battery which was only 1 year old. Told me it wasn’t up to par. Since it was still under warranty, I returned to ...

Chaz checked my battery which was only 1 year old. Told me it wasn’t up to par. Since it was still under warranty, I returned to the place I bought it and they replaced it,no charge to me. Great catch Chaz!

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Bcuz everyone new their part, they did it efficiently & effectively with a smile on their face

Bcuz everyone new their part, they did it efficiently & effectively with a smile on their face

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professional job done in a timely manner

professional job done in a timely manner

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Phil recommended a radiator flush at this time and explained why.

Phil recommended a radiator flush at this time and explained why.

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I always enjoy the staff. They are kind, polite, informative

I always enjoy the staff. They are kind, polite, informative

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The staff was knowlegable, prompt and curtious

The staff was knowlegable, prompt and curtious

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Your Manager Philip was very great to deal with

Your Manager Philip was very great to deal with

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I may have had to wait a couple minutes because they were busy but they were friendly!

I may have had to wait a couple minutes because they were busy but they were friendly!

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Very professional! Young man was very thorough and efficient! Did have a minor problem with a screw on the upper rear brake ligh ...

Very professional! Young man was very thorough and efficient! Did have a minor problem with a screw on the upper rear brake lights. But all in all was very pleased!

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Quick, friendly service. Quick work. They thoroughly check lights and fluids, filters and tires. This time I had them change ...

Quick, friendly service. Quick work. They thoroughly check lights and fluids, filters and tires. This time I had them change my wiper blades and they are perfect.

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the staff was friendly and knowledgeable.

the staff was friendly and knowledgeable.

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nice people working....friendly, courteous, informative, and engaging. Young lady named Chaz or Chez has been there both time I ...

nice people working....friendly, courteous, informative, and engaging. Young lady named Chaz or Chez has been there both time I have gone recently and is always fun to see and very helpful. Good job, I will return.

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Didn’t wait long it was done in no time

Didn’t wait long it was done in no time

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I am satisfied. The day was hot and they were all doing their best, especially when the cars kept coming to the bays. I give the ...

I am satisfied. The day was hot and they were all doing their best, especially when the cars kept coming to the bays. I give them great applause for all their hard work and dedication. I will be back again!

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I like that they were clear and responsive to me getting back on the road. I didnt have to wait very long.

I like that they were clear and responsive to me getting back on the road. I didnt have to wait very long.

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Good staff

Good staff

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Great customer service

Great customer service

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The services were quick and fast and the staffs were friendly, respectful, and know what they were doing.

The services were quick and fast and the staffs were friendly, respectful, and know what they were doing.

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Ford does the grand majority of my service work, so I don't have a lot of additional service work done during oil change visits. ...

Ford does the grand majority of my service work, so I don't have a lot of additional service work done during oil change visits. Things like air filters and wipers I will have serviced during oil changes, but other items I almost always pass on. The technicians are very respectful of this and I sincerely appreciate that there is not additional pressure to purchase services for vehicle maintenance.

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I lived in California for 30 years, then in another part of Mn for a few years. This Valvoline is the best place I have ever ta ...

I lived in California for 30 years, then in another part of Mn for a few years. This Valvoline is the best place I have ever taken my car to for general service. I've been coming to this Valvoline a few years now. The manager must really train his guys well, because they all consistently have such helpful attitudes. And my car always is in the best shape too.

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Fast service.

Fast service.

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was fast ,the price a little to much ,but Im happy with the time I spend there

was fast ,the price a little to much ,but Im happy with the time I spend there

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Phil runs the best oli change place in Rochester my son and two girls and my wife all come here and two of my best friends every ...

Phil runs the best oli change place in Rochester my son and two girls and my wife all come here and two of my best friends every one he trains is good been coming here for years.

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Service was very fast and friendly and open to questions and watching.

Service was very fast and friendly and open to questions and watching.

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I had to be somewhere to pick up kids and they got me in and out as promised.

I had to be somewhere to pick up kids and they got me in and out as promised.

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Excellent service and friendly staff.

Excellent service and friendly staff.

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It was OK,

It was OK,

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great staff, good advice, good service

great staff, good advice, good service

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Service took longer than expected, new trainees I think. Tried to sell me on front differential service that isn’t needed on my ...

Service took longer than expected, new trainees I think. Tried to sell me on front differential service that isn’t needed on my particular vehicle.

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It was very quick and mostly convienent.

It was very quick and mostly convienent.

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The Staff are always A1!

The Staff are always A1!

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Service was quick, as presented, friendly staff and no wait. Location was convenient.

Service was quick, as presented, friendly staff and no wait. Location was convenient.

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They got us in right away even though the shop was about to close. They gave us quick service for a reasonable price.

They got us in right away even though the shop was about to close. They gave us quick service for a reasonable price.

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Very quick service and they explained all things too me.

Very quick service and they explained all things too me.

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Everyone was knowledgeable and worked fast. Didn’t feel pressured to buy extras. It is a bit more expensive than other places.

Everyone was knowledgeable and worked fast. Didn’t feel pressured to buy extras. It is a bit more expensive than other places.

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Friendly staff. Quick and thorough service. Checked and topped all fluid levels.

Friendly staff. Quick and thorough service. Checked and topped all fluid levels.

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Very satisfied. Employees even showed me how to change a tail light.

Very satisfied. Employees even showed me how to change a tail light.

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As I pulled up to the Rochester Valvoline, all 3 bays were full and there was another SUV waiting. I was greeted immediately and ...

As I pulled up to the Rochester Valvoline, all 3 bays were full and there was another SUV waiting. I was greeted immediately and informed that the wait would be less than 10 minutes. I was very impressed with the professionalism and kind welcome I received from Chass. Chass was very informative and also very friendly. Chass immediately, upon me parking my car in the bay, asked how I was and proceeded to tell me about every option for the oil change. As Chass was relaying information to other team members she seemed very involved in our conversation and made me feel as though I was the only customer in the shop at that time. As i was departing the bay, Chass and 2 other team members thanked me and wished for me to "Have a good day" Thank you Valvoline for hiring these individuals...They make your team GREAT!!!

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Prompt service; personable and friendly staff.

Prompt service; personable and friendly staff.

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I arrived at Valvoline at a time where all the bays were occupied by vehicles, but before I could even put my car into park to w ...

I arrived at Valvoline at a time where all the bays were occupied by vehicles, but before I could even put my car into park to wait I was greeted by an employee and began the process. He had me lined up behind the bay that was like to be the fist done and I was in getting served with in ten minute. The service was amazing and employees friendly and engaging. I felt as I got good quality for the price I paid.

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I have been visiting this store for years and have never been disappointed with their service, products, or customer service.

I have been visiting this store for years and have never been disappointed with their service, products, or customer service.

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It was a slower day and since there were no other vehicles to assist all the employees were working to get me in and out fast an ...

It was a slower day and since there were no other vehicles to assist all the employees were working to get me in and out fast and with the best service they could offer. They were friendly and explained things to me so I could understand things they were doing. Fabulous work!

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I was satisfied until the customer service guy explained that he was leaving and that their service would go down dramatically a ...

I was satisfied until the customer service guy explained that he was leaving and that their service would go down dramatically and how many engines they almost blew up because of mistakes that he’s caught that wouldn’t be caught next time. Didn’t exactly instill confidence that I should return or that they knew what they were doing.

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I’ve been going to this Valvoline Service business for 14 years. Each time I am greeted by friendly staff and trust the service ...

I’ve been going to this Valvoline Service business for 14 years. Each time I am greeted by friendly staff and trust the service they provide.

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A conventional oil change cost $45. I would rarely pay that much and only go to Valvoline when I absolutely can't wait for an o ...

A conventional oil change cost $45. I would rarely pay that much and only go to Valvoline when I absolutely can't wait for an oil change.

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it was my first time taking my car into anywhere cuz usually have a friend do the work so i was nervous and dont know much about ...

it was my first time taking my car into anywhere cuz usually have a friend do the work so i was nervous and dont know much about vehicles and the lady helping me just made things more simpler

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Female staff member was really "pushy". Did not appreciate interactions with her.

Female staff member was really "pushy". Did not appreciate interactions with her.

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They even found a loose heat shield on the exhaust and were able place a strap on it to stop the rattle and keep it from falling ...

They even found a loose heat shield on the exhaust and were able place a strap on it to stop the rattle and keep it from falling off while doing the oil change. Thanks for going the extra step.

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Friendly staff, quick service.

Friendly staff, quick service.

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Phil always takes care of me when we come in. Mike did an awesome job!! Glad he was able to put in a new headlight for me. Grea ...

Phil always takes care of me when we come in. Mike did an awesome job!! Glad he was able to put in a new headlight for me. Great group of employees.

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Never any issues and work done fast

Never any issues and work done fast

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I have a good feeling when I pull in there. There is always someone to greet you, and the employees seem to work very well as a ...

I have a good feeling when I pull in there. There is always someone to greet you, and the employees seem to work very well as a team. There is good communication and lots of eyes on things. I think Phil is a great guy and I enjoy talking to him. He knows how to find the right people to hire. They are friendly, smart, courteous and efficient at what they do.

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I loved how they greeted me and told me how long my wait would be. On my second visit I just needed new wind shield wipers so th ...

I loved how they greeted me and told me how long my wait would be. On my second visit I just needed new wind shield wipers so they opened up another bay for me so I I didn’t have to wait and I could get in and out faster since it was a simple service.

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Kind good staff

Kind good staff

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The people were short on staff. They were trying to call in extra help while I was there. The customer ahead of me added a large ...

The people were short on staff. They were trying to call in extra help while I was there. The customer ahead of me added a large amount of service for his vehicle which added to the delay. The people were still very professional and accomidating.

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Got in right away. Used a $15 coupon which made the oil change a reasonable price

Got in right away. Used a $15 coupon which made the oil change a reasonable price

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They are all great! Been going nowhere else now for a couple years!

They are all great! Been going nowhere else now for a couple years!

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too expensive.

too expensive.

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I stated that I knew that my vehicle was leaking oil and if they could check to see where from. they had informed me they had th ...

I stated that I knew that my vehicle was leaking oil and if they could check to see where from. they had informed me they had thought it was leaking at the oil pan. upon first start up they had the manager come look and found it was coming from cam shaft pulley and that it was leaking more than I had initially thought it was. they had a great, friendly staff this visit (not to say that they haven't had a friendly staff but everyone seemed more so, maybe it was the weather :) Thanks.

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You seem to employee honest, friendly, intelligent workers. It is a very trusting situation.

You seem to employee honest, friendly, intelligent workers. It is a very trusting situation.

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Excellent customer service from Phil

Excellent customer service from Phil

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I don’t know how I can be more satisfied than “satisfied.” I feel okay saying it about the staff because they’re always the bes ...

I don’t know how I can be more satisfied than “satisfied.” I feel okay saying it about the staff because they’re always the best - friendly, helpful, courteous and don’t make me feel stupid because I know nothing about how the car works. But “highly satisfied” with an oil change? It’s an oil change. I’m satisfied.

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Everyone was great!!! Loved the gal that took care of me :)

Everyone was great!!! Loved the gal that took care of me :)

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Devan was clear and concise with everything he worked on. I asked what should be done for before I make a longer drive to Florid ...

Devan was clear and concise with everything he worked on. I asked what should be done for before I make a longer drive to Florida and he recommended everything and explained why perfectly!

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The person in charge of receiving me was exelente

The person in charge of receiving me was exelente

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felt they went over everything really well

felt they went over everything really well

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The techs made sure to keep me in my place in line and had me move to a different bay when it became my turn. KNew I had already ...

The techs made sure to keep me in my place in line and had me move to a different bay when it became my turn. KNew I had already just replaced filters so they didn't try to upsell me.Very courteous and respectful.

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It was one of the fastest visits and the added fuel mix and cabin air filter! I had 4 staff members helping at any one time! I ...

It was one of the fastest visits and the added fuel mix and cabin air filter! I had 4 staff members helping at any one time! I will return at this time in the future! I have two vehicles and I bring them to you each and every time! Keep up the good work!

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For all reasons on survey- waiting room is dismal but didn’t spend any time in it this last visits- been coming to this location ...

For all reasons on survey- waiting room is dismal but didn’t spend any time in it this last visits- been coming to this location for quite awhile & have been very satisfied or I wouldn’t keep returning.

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Quick and adequate service w/o any problems!

Quick and adequate service w/o any problems!

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Everyone was very friendly and welcoming. They even tolerated my barking dogs. I’ll always go to valvoline. No pressure. Fast se ...

Everyone was very friendly and welcoming. They even tolerated my barking dogs. I’ll always go to valvoline. No pressure. Fast service. Thank you!

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The guys were nice and knowledgeable

The guys were nice and knowledgeable

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The technician was friendly and knowledgable, and he gave me a discount on the full synthetic oil change. As far as the wait out ...

The technician was friendly and knowledgable, and he gave me a discount on the full synthetic oil change. As far as the wait outside, all the bays were full.

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Cost is far to high for a simple oil change

Cost is far to high for a simple oil change

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Fast friendly and professional

Fast friendly and professional

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All around good service.

All around good service.

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Good crew of people working there.

Good crew of people working there.

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I pulled into the garage and it still took about 20 minutes before anyone even STARTED working on my car. I was not given any so ...

I pulled into the garage and it still took about 20 minutes before anyone even STARTED working on my car. I was not given any sort of time estimate when I pulled-in as to how long I was going to have to wait. It seemed as if the staff was short a person, or there may have been a "shift-change" occurring. It seemed confusing and disorganized. Because it took me nearly 40 minutes, in total, to complete ONLY an oil change, I missed my lunch reservations with my parents that day.

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I was very impressed and surprised by the gender diversity and cultural sensitivity of the staff. Perhaps a reflection of Roche ...

I was very impressed and surprised by the gender diversity and cultural sensitivity of the staff. Perhaps a reflection of Rochester, Minnesota; perhaps a reflection on Valvoline. Thank you. Very positive.

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Always friendly and knowledgeable. Explained recommendations but didn't pressure you or guilt you into having them done.

Always friendly and knowledgeable. Explained recommendations but didn't pressure you or guilt you into having them done.

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I had the most positive experience with my service today because of the very competent and friendly team member Elijah. He respe ...

I had the most positive experience with my service today because of the very competent and friendly team member Elijah. He respectfully explained the services and my options and he even taught me how to use the digital feature on the dashboard of my new vehicle to find my oil level. He spent the entire service time with me so I didn’t feel like I waited at all. Please know how fortunate valvoline is to have Elijah as an employee. I will return simply because of his excellent customer service.

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Great customer service very professional I would recommend it highly to all of my friends and family

Great customer service very professional I would recommend it highly to all of my friends and family

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Nice friendly staff super relatable easy to talk to overall positive experience

Nice friendly staff super relatable easy to talk to overall positive experience

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Personal and staff were very professional and I really like the way I am treated, and the way my friends and family are treated ...

Personal and staff were very professional and I really like the way I am treated, and the way my friends and family are treated when they use this location.

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I was in and out fast

I was in and out fast

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The staff is friendly, thorough, knowledgeable and done well. I've had the same person serve my vehicle at least twice, maybe t ...

The staff is friendly, thorough, knowledgeable and done well. I've had the same person serve my vehicle at least twice, maybe three times. Always super pleased with service.

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Went very fast and a good price

Went very fast and a good price

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The service tech was helpful and friendly, no pressure to buy additional services

The service tech was helpful and friendly, no pressure to buy additional services

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The service guys were very friendly and knowledgeable. They were very thorough in their work.

The service guys were very friendly and knowledgeable. They were very thorough in their work.

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friendly staff, price was high. I paid about $20 more then I do at another drive through oil change. However, they did give ...

friendly staff, price was high. I paid about $20 more then I do at another drive through oil change. However, they did give a coupon and got me in quickly. Like the hrs for I usually can't get there till 6 or 630pm

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I had to wait beyond what I was told for a tire rotation. Brief wait while in line for service. Waiting room was small and had o ...

I had to wait beyond what I was told for a tire rotation. Brief wait while in line for service. Waiting room was small and had old magazines.

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The service representative greeted me promptly when I pulled up to the door. His approximation on the wait time was very accurat ...

The service representative greeted me promptly when I pulled up to the door. His approximation on the wait time was very accurate and reasonable. Once I was in the garage, the serviceman explained who was where and what their roles were. He then directed my attention to the cameras so that I could watch what was happening. I also requested a tire rotation, so they informed me that I would need to exit the vehicle for safety purposes. I was given the choice to wait in my car until the tire rotation, or I could sit in the waiting room; I chose the latter. The waiting room was simply an "entry" room for both the garage and the bathroom. There were only two plastic chairs. However, I only had to sit there about 15 minutes while my car was being serviced, so it was not all that bad. This was my first time at Valvoline and I was very pleased and impressed with the service!

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Service was fast and friendly and process was very convenient.

Service was fast and friendly and process was very convenient.

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It’s a bit pricey compaired to other oil change places I have been.

It’s a bit pricey compaired to other oil change places I have been.

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Nice service...

Nice service...

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The staff was very polite. They were knowledgeable about my car. And made a couple of suggestions that were valuable.

The staff was very polite. They were knowledgeable about my car. And made a couple of suggestions that were valuable.

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Excellent service, friendly and knowledgeable staff. Informed me of the deficiencies but didn't pressure me into getting them. ...

Excellent service, friendly and knowledgeable staff. Informed me of the deficiencies but didn't pressure me into getting them. Clean environment, prompt service.

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Awesome Service. Eli is a rockstar

Awesome Service. Eli is a rockstar

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Time of service was professional and quick

Time of service was professional and quick

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Very on point with everything they did.

Very on point with everything they did.

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WE ALWAYS GO TO VALVOLINE IN ROCHESTER TO HAVE OUR OIL CHANGED IN ALL OF OUR VEHICLES. IT IS NOT THE CLOSES PLACE AT ALL TO HAV ...

WE ALWAYS GO TO VALVOLINE IN ROCHESTER TO HAVE OUR OIL CHANGED IN ALL OF OUR VEHICLES. IT IS NOT THE CLOSES PLACE AT ALL TO HAVE OUR OIL CHANGED.(HOUR FROM OUR HOME) GREAT CUSTOMER SERVICE AND NEVER ANY PRESSURE. NEVER HAVE BEEN DISAPPOINTED.

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Great job!!!

Great job!!!

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employees were polite, prompt and enthusiastic about the work

employees were polite, prompt and enthusiastic about the work

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I come here many times. This time I arrived shortly before closing time. Did not feel rushed or that they might be annoyed I arr ...

I come here many times. This time I arrived shortly before closing time. Did not feel rushed or that they might be annoyed I arrived at that time. Were not in a hurry to close and get out of there.

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Still have all the run through of issues and offers to purchase additional products.

Still have all the run through of issues and offers to purchase additional products.

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My visit was very professional and they met my needs and I'm very happy with the service I got

My visit was very professional and they met my needs and I'm very happy with the service I got

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Fast and friendly

Fast and friendly

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I have a manager take care of my HHR for me very satisfied with a team members and also the manager

I have a manager take care of my HHR for me very satisfied with a team members and also the manager

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Fast friendly and convenient

Fast friendly and convenient

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i was very disappionted with the Faribault Valvoline friday the 15th at210 in aftrenoon i stopped the workers where there with ...

i was very disappionted with the Faribault Valvoline friday the 15th at210 in aftrenoon i stopped the workers where there with feet in chairs , i was going to leave my van they an have them change oil , something we have done when Chris was manager , since x-mas when Chris left, i ve there 3 time ,an will never go back. You didnt need my business when your employyyees are that bad . I would have not used valvoline on sat in Rocherster , if i found Jiffey lub, 1st

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Extremely overpriced. I will only go here if I have coupons that bring the price down to a competitive rate.

Extremely overpriced. I will only go here if I have coupons that bring the price down to a competitive rate.

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I always am they check everything, communicate any manufacturers recommendations and then let me decide.

I always am they check everything, communicate any manufacturers recommendations and then let me decide.

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Great friendly staff with speedy service.

Great friendly staff with speedy service.

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Once I was in a bay it was quick easy in and out. Everyone was very friendly.

Once I was in a bay it was quick easy in and out. Everyone was very friendly.

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Devan and Chassidy are always great

Devan and Chassidy are always great

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The boss man is up front and honest. Very polite person and pays attention to detail.

The boss man is up front and honest. Very polite person and pays attention to detail.

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The person doing my checks was very nice and a good conversation. They were fast for the most part.

The person doing my checks was very nice and a good conversation. They were fast for the most part.

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Phil was awesome! He always goes the extra mile!

Phil was awesome! He always goes the extra mile!

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Courtesy, professionalism and efficiency

Courtesy, professionalism and efficiency

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Phil was the mechanic that helped me. He was so kind and chatted with me throughout the visit. Pleasant experience!

Phil was the mechanic that helped me. He was so kind and chatted with me throughout the visit. Pleasant experience!

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The people there at Valvoline are not pushy they point out a problem and if you cannot take care of it at that time they say whe ...

The people there at Valvoline are not pushy they point out a problem and if you cannot take care of it at that time they say when you come in next time you may take care of it then.

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Everything worked fine

Everything worked fine

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Jay was incredibly easy to talk to. They were all very knowledgeable about everything. They had a hard time find the oil filter ...

Jay was incredibly easy to talk to. They were all very knowledgeable about everything. They had a hard time find the oil filter and it took a little longer to finish but they weren’t keeping it a secret from me and were super courteous about it. Overall, I’m incredibly happy I stopped there and I will do so again.

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Service was handled promptly and professionally. All representatives were friendly and cheerful. All pricing was explained clea ...

Service was handled promptly and professionally. All representatives were friendly and cheerful. All pricing was explained clearly.

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I wasn't highly satisfied because it is very expensive compared to other places. The only thing that was nice was that I didn't ...

I wasn't highly satisfied because it is very expensive compared to other places. The only thing that was nice was that I didn't have to call to make an appointment. If the prices were similar to other places in town, I would be HIGHLY satisfied.

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The worker (whose name starts with a T-cant remember the full name) was very friendly and talkative, honest with me about what t ...

The worker (whose name starts with a T-cant remember the full name) was very friendly and talkative, honest with me about what they recommended for service on my vehicle!

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Because even though I had a Coupon (18 dollars off my a oil change) it still ended up costing me over 28 dollars after tax! I w ...

Because even though I had a Coupon (18 dollars off my a oil change) it still ended up costing me over 28 dollars after tax! I would be extremely Satisfied if oil changes were priced at 24.95 total tax included... I think a lot more people would come if your price for a conventional oil change was 24.95 Total including tax. Or else have a 22 dollar off coupon! Other than the price it was good...thanks!

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Repeat customers should alway get a 15% Discount as we visit many times per year and we have more than one vehicle! Or do a buy ...

Repeat customers should alway get a 15% Discount as we visit many times per year and we have more than one vehicle! Or do a buy 5 and get one free of equal or less value to those of us that come in often for service!

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Everyone friendly. Seemed to be enjoying their work. I wanted transmission fluid changed due to some problems I was starting ...

Everyone friendly. Seemed to be enjoying their work. I wanted transmission fluid changed due to some problems I was starting to have. Technician noted that level was low and could be causing problem and asked if I just wanted fluid added or still go ahead with change. Appreciated having that option although I still had fluid changed. I was watching other customers reactions as they sat in their cars. Saw smiles on their faces so they seemed to be having positive experience as well.

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The staff was courteous and attentive. Very thorough and they work quickly. I also have to replace my wipers cuz they pointed ou ...

The staff was courteous and attentive. Very thorough and they work quickly. I also have to replace my wipers cuz they pointed out they were in bad shape.

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It was relatively quick with no line.

It was relatively quick with no line.

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They told me everything I needed to know bout my car

They told me everything I needed to know bout my car

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I appreciated the service we received here. It was my second time and it was better than the first. Less pressure to buy thing ...

I appreciated the service we received here. It was my second time and it was better than the first. Less pressure to buy things I really didn't need, perfect communication every step of the way, appropriate questions about my vehicle, and quickness of the job.

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The staff was excellent! After installing my wipers the team member had me try them and checked my windshield washer fluid.Thoug ...

The staff was excellent! After installing my wipers the team member had me try them and checked my windshield washer fluid.Thoughtful & appreciated!Thanks so much!

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all ok,

all ok,

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It was more expensive than i remembered.

It was more expensive than i remembered.

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The visit was brief. I didn’t get much done.

The visit was brief. I didn’t get much done.

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We were in Rochester for emergency surgery and realized we needed the oil changed. The store was right along a road we normally ...

We were in Rochester for emergency surgery and realized we needed the oil changed. The store was right along a road we normally travel so I pulled in and about 40 minutes later I was pulling out. Very friendly staff and explained everything very well. Also showed pictures and numbers on his computer screen. I liked that idea rather than giving me a bunch of numbers to try and remember.

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The employees were very pleasant and helpful and the service was quick (18 min.)

The employees were very pleasant and helpful and the service was quick (18 min.)

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quick and easy. Just too expensive.

quick and easy. Just too expensive.

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Efficient and fast and freindly .

Efficient and fast and freindly .

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Quick Service and a reasonable price due to a coupon I received via email. Without the coupon I feel the price is too high to vi ...

Quick Service and a reasonable price due to a coupon I received via email. Without the coupon I feel the price is too high to visit regularly.

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The report of service was confusing. At first I was told that an oil change would be premature, but the window sticker said that ...

The report of service was confusing. At first I was told that an oil change would be premature, but the window sticker said that an oil change was due. Then we discussed a top off, and I decided to do full service. At the conclusion, the attendant said that the oil filter was clean and did not need to be replaced, but it was not clear if it was replaced, even though a charge was made. I recommend that the window stickers provide information on the date and mileage when the las change was made and the date and mileage when the next change is due.

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prompt reliable service - always dependable - Iwill return again

prompt reliable service - always dependable - Iwill return again

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Your CSR Talin did a fantastic job explaining what was going to happen and they also replaced my battery for me. The experience ...

Your CSR Talin did a fantastic job explaining what was going to happen and they also replaced my battery for me. The experience was fantastic and I have already recommended Valvoline to my family and friends.

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The Valvoline representitives got the job completed, quickly, courtiously & effiecently...

The Valvoline representitives got the job completed, quickly, courtiously & effiecently...

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No reason

No reason

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The staff were friendly and knowledgeable!

The staff were friendly and knowledgeable!

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The price of a regular oil change is a bit too high

The price of a regular oil change is a bit too high

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I like the new computer screen where you can watch your oil being changed. I feel very confident in what they are doing.

I like the new computer screen where you can watch your oil being changed. I feel very confident in what they are doing.

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Absolutely fabulous staff!!! Most friendly and kind of all the Valvoline I have visited. I will definitely be back!!Thank-you ...

Absolutely fabulous staff!!! Most friendly and kind of all the Valvoline I have visited. I will definitely be back!!Thank-you for the wonderful service!!

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I was in this location chenching oil for the last ten years

I was in this location chenching oil for the last ten years

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The service guy was very nice n explained things to me very well. The service was great. An i will most likely go back.

The service guy was very nice n explained things to me very well. The service was great. An i will most likely go back.

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To much sales pitch on other services

To much sales pitch on other services

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My oil was changed efficiently and correctly.

My oil was changed efficiently and correctly.

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your staff was pleasant , knowlagble , efficient .

your staff was pleasant , knowlagble , efficient .

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Will be back

Will be back

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Communicated wait time right away, light checks were done in advance to shorten bay time, discount given on services, excellent ...

Communicated wait time right away, light checks were done in advance to shorten bay time, discount given on services, excellent service as always

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Quick, courteous, and no pressure.

Quick, courteous, and no pressure.

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Price little too high, even after applying e-mailed coupon

Price little too high, even after applying e-mailed coupon

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The manager took care of the mistake they made last time

The manager took care of the mistake they made last time

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Extremely professional and courteous staff.

Extremely professional and courteous staff.

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I was very impressed with the staff handling my oil change and their professionalism.

I was very impressed with the staff handling my oil change and their professionalism.

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just nice and friendly!!!!

just nice and friendly!!!!

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I always enjoy the efficiency of Valvoline Instant Oil Changes. Super quick and easy.

I always enjoy the efficiency of Valvoline Instant Oil Changes. Super quick and easy.

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Fantastic service from personnel and efficiently operated facility.

Fantastic service from personnel and efficiently operated facility.

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Very courteous personnel knowledgeable and answered my questions

Very courteous personnel knowledgeable and answered my questions

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Staff members were friendly and helpful. The product is a great value.

Staff members were friendly and helpful. The product is a great value.

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The technician that waited on me was excellent!

The technician that waited on me was excellent!

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I got what I wanted in a reasonable time frame.

I got what I wanted in a reasonable time frame.

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Service was extremely quick & efficient. Like not having to waste time waiting. GREAT JOB!!!!

Service was extremely quick & efficient. Like not having to waste time waiting. GREAT JOB!!!!

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They are verygood

They are verygood

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I was very pleased with the lady taking care of me. Very friendly and energetic

I was very pleased with the lady taking care of me. Very friendly and energetic

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When outside had to shuffle around trying to ensure First in first serviced. Also the service rep that helped me was a bit pushy ...

When outside had to shuffle around trying to ensure First in first serviced. Also the service rep that helped me was a bit pushy about selling the filter with the oil change

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I was traveling from St. Paul to New Albin, Iowa and had a little extra time. I decided to try to get an oil change, which was a ...

I was traveling from St. Paul to New Albin, Iowa and had a little extra time. I decided to try to get an oil change, which was a bit overdue. I was able to get the oil change completed well within the spare time I had with no appointment. All members of the staff I contacted at the location were polite and professional. A remarkable experience for a spur of the moment oil change while on the road.

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I always go to this valvoline for my vehicles whether it be my company vehicles and or personal. The main reason I go there is b ...

I always go to this valvoline for my vehicles whether it be my company vehicles and or personal. The main reason I go there is because Devan, he's super personable and easy to talk to. One of the nicest guys I've ever met and he's very knowledgeable on any questions I have. Very impressed with this visit as always.

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Thank you for your message all Satisfied verygood

Thank you for your message all Satisfied verygood

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Even with the coupon, it was still more expensive than I like to pay. My husband said he will do it himself next time instead of ...

Even with the coupon, it was still more expensive than I like to pay. My husband said he will do it himself next time instead of paying that much. I paid $35 when I am used to paying $25 elsewhere, with a coupon.

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The shop was short-handed that day Cassidy did a great job of taking care of all the customers that were there Cassidy and Devan ...

The shop was short-handed that day Cassidy did a great job of taking care of all the customers that were there Cassidy and Devan worked very efficiently to take care of everyone's needs even though they were missing some help. They did an excellent job

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Courteous, friendly staff. Very efficient.

Courteous, friendly staff. Very efficient.

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I came for an oil change, not to buy other services. I hate being asked to upgrade or purchase add on items. The price I pay for ...

I came for an oil change, not to buy other services. I hate being asked to upgrade or purchase add on items. The price I pay for an oil change is $20-25 higher than going to a dealership, I don’t want to feel pressured to buy something & bad about saying no.

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Staff was friendly, informative, and fast.

Staff was friendly, informative, and fast.

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Highly Satisfied just seems a bit excessive to describe getting my oil changed. I was happy with my experience and will most l ...

Highly Satisfied just seems a bit excessive to describe getting my oil changed. I was happy with my experience and will most likely return.

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Quick service covering a lot of different issues with reasonable speed.

Quick service covering a lot of different issues with reasonable speed.

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Fast service once inside. Clear communication. Enjoyed the experience.

Fast service once inside. Clear communication. Enjoyed the experience.

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When I got home I had an oil puddle on the garage floor ? I believe oil was slopped on to the truck frame when removing the filt ...

When I got home I had an oil puddle on the garage floor ? I believe oil was slopped on to the truck frame when removing the filter and was not cleaned up. Or at least that is what I am hoping. I have checked the oil and it appears not to be leaking.

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I was in a hurry and it got done fast

I was in a hurry and it got done fast

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Oil change was quick and convenient and they took care of a sound my van has been making.

Oil change was quick and convenient and they took care of a sound my van has been making.

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The wait

The wait

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Very good customer service and very professional

Very good customer service and very professional

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The employees are always very courteous and make sure to explain things in a way that I can understand. They try to keep things ...

The employees are always very courteous and make sure to explain things in a way that I can understand. They try to keep things uplifting as well.

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Price. I paid what I would say was way too much for my extra quarts of oil. Total was $88 dollars. I pay $49 at the dealer. Not ...

Price. I paid what I would say was way too much for my extra quarts of oil. Total was $88 dollars. I pay $49 at the dealer. Not sure if the dealer is losing money or not, but that’s a big cost savings to me. The employees were very courteous so maybe the extra cash goes into the payroll.

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Fast Freindly

Fast Freindly

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I visited Valvoline because of a $15 coupon I received. I ended up paying ~$30 after this coupon was applied. I can get an oil ...

I visited Valvoline because of a $15 coupon I received. I ended up paying ~$30 after this coupon was applied. I can get an oil change in Rochester for less than $30 w/o a coupon, I expected a better value. The waiting room is tiny, luckily I was the only one waiting or it would have been uncomfortable. There was/is a footprint on my interior floor from someone who had oil on their shoe, I have huge floor mats, pay attention where you put your dirty feet!

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In and out

In and out

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Knowledgeable staff and friendly I was satisfied

Knowledgeable staff and friendly I was satisfied

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The young lady Chaz was wonderful

The young lady Chaz was wonderful

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Got in out very quickly. The staff is quite knowledgeable about most vehicles.Changed oil in two machines that day. Very friendl ...

Got in out very quickly. The staff is quite knowledgeable about most vehicles.Changed oil in two machines that day. Very friendly people.

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Your employees are courteous and respectful. They offer extra help going out of their way.

Your employees are courteous and respectful. They offer extra help going out of their way.

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The crew members took great care to inform me about what was going on from the minute I pulled in.

The crew members took great care to inform me about what was going on from the minute I pulled in.

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Quick service, all needs were addressed, and staff was professional and courteous! Will definitely return for next oil change!

Quick service, all needs were addressed, and staff was professional and courteous! Will definitely return for next oil change!

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The place was very busy, three cars waiting outside after three more had just pulled into the service bays. I was still greeted ...

The place was very busy, three cars waiting outside after three more had just pulled into the service bays. I was still greeted upon pulling up, given a wait time estimate, and my car was beginning to get worked on in about ten minutes. While there was clearly a new employee or two working, the manager was awesome. He apologized for the wait, took great friendly care of me, and I think he did a great job keeping everyone communicating and organized. It was the busiest I've ever seen this location in my five or so visits but the manager never skipped a beat. I wish I could remember his name, he's been there almost every time I've visited. I am more than capable to provide these services to my own car as I have for the last ten years I've been driving, but the convenience, speed, and service is worth the additional cost.

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Tech was very courteous and answered all my questions.

Tech was very courteous and answered all my questions.

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I always bring a coupon, and if I don't have one, the technician finds one for me, always. This time, the guy said, sorry, you ...

I always bring a coupon, and if I don't have one, the technician finds one for me, always. This time, the guy said, sorry, you have to pull it up on your smart phone. I told him that I don't have a smart phone, and he said sorry.We bring all of our vehicles here (3 of them) for pretty much everything. I was irked that he was not willing to get us a coupon. Little thing, but big to me.

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Excellent service, good communication, and work done in a reasonable amount of time.

Excellent service, good communication, and work done in a reasonable amount of time.

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Quick. Good records of previous actions. Friendly techs but costs a lot

Quick. Good records of previous actions. Friendly techs but costs a lot

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Quick and professional service

Quick and professional service

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The techs were awesome! They were happy and clearly having a great time. They were funny and very efficient. I was in a time cru ...

The techs were awesome! They were happy and clearly having a great time. They were funny and very efficient. I was in a time crunch and they got me out of there with plenty of time to spare.

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The asst. manager was assume. he went above and beyond the call of duty!!!Great JOB!!!

The asst. manager was assume. he went above and beyond the call of duty!!!Great JOB!!!

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friendly staff and quick service

friendly staff and quick service

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I pulled in asked for just an oil change which I received with no problem. I was shocked at how the person was talking to the ...

I pulled in asked for just an oil change which I received with no problem. I was shocked at how the person was talking to the single woman in the stall next to me. He scared her half to death telling her she needed transmission fluid change, radiator flushed, tires rotated etc. He kept saying she would get stuck someplace on a highway. I regret not telling the lady to drive out the door.

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They were all happy go lucky down to earth, and fun to listen to was a fun time, well continue to return thank you

They were all happy go lucky down to earth, and fun to listen to was a fun time, well continue to return thank you

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Friendly and efficient staff. Next door to my work and they do a great job.

Friendly and efficient staff. Next door to my work and they do a great job.

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Felt a bit pressured to up grade oil typeRealized my son had worked their years backAnd was advised to not go there because of c ...

Felt a bit pressured to up grade oil typeRealized my son had worked their years backAnd was advised to not go there because of cost❗️ I think they should throw in a car wash for what is paid for services ❗️Heard the guy putting in the gas additive ask if he should put all of it ❓ live and learn😝

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Always great customer service. As a female I've been taken advantage of with taking my vehicles in for services. I do my researc ...

Always great customer service. As a female I've been taken advantage of with taking my vehicles in for services. I do my research and I knowledge. I now this is a "safe" place to take my car and I can say I fully trust Valvoline NW Rochester mn. I've had the owner/manager a couple of times. He is great. If I have questions he takes the time to inform me and he's honest. In my experience with the car industry-that's hard to find.

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Staff is knowledgeable and talked thru the process and were very professional

Staff is knowledgeable and talked thru the process and were very professional

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Professional crew, treated with respect, detail to my car, quick but not hurried, helpful when I wanted my online discount. Valv ...

Professional crew, treated with respect, detail to my car, quick but not hurried, helpful when I wanted my online discount. Valvoline quality oil full synthetic. Clean waiting area. I used Valvoline where I lived before and was always satisfied. This Valvoline is excellent, too.

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It was fine. There was nothing stand out.

It was fine. There was nothing stand out.

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They do good work n use quality oil

They do good work n use quality oil

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They were friendly and helpful and it didn't take as long as expected.

They were friendly and helpful and it didn't take as long as expected.

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The assistant manager was extremely friendly. Some of the other techs were quiet which was okay. I have been coming to valvoline ...

The assistant manager was extremely friendly. Some of the other techs were quiet which was okay. I have been coming to valvoline for yrs and will continue too.

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They keep records of my last visit. I feel like they are not forcing a service on me. I am able to get something fixed now or la ...

They keep records of my last visit. I feel like they are not forcing a service on me. I am able to get something fixed now or later,no pressure at all.

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Michael was very helpful and knowledgeable on what my car needed, and didn't pressure me to purchase additional items I didn't n ...

Michael was very helpful and knowledgeable on what my car needed, and didn't pressure me to purchase additional items I didn't need. Eli also helped answer additional questions concerning my headlights and where I can go to purchase and replace them.Whoever did the oil change underneath was VERY fast and I was impressed with the quick service. I trust Valvoline for all my oil changes, but this one went exceptionally well. Thanks again, guys!

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All the staff was very friendly and professional. Devan took time to explain all the services, was very friendly.

All the staff was very friendly and professional. Devan took time to explain all the services, was very friendly.

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Very, very friendly and obviously knowledgeable staff. Very pleasant experience! Shouldn't have marked that I waited outside, ...

Very, very friendly and obviously knowledgeable staff. Very pleasant experience! Shouldn't have marked that I waited outside, I arrived before they opened (wouldn't let me go back in questions). I was immediately greeted at the opening time, and immediately directed into my bay and entered. Prices were not so desirable, by the time I left there I had $100+, when I typically spend around $40. However, the convenience and speed, as well as the friendly staff definitely made the experience well-worth my time and money.

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Very quickFriendly staff

Very quickFriendly staff

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Good friendly staff

Good friendly staff

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