Valvoline Instant Oil Change Rochester, MN, 3370 55Th St Nw

5

Shane Kat

Staff was very professional and knew what they were doing

Staff was very professional and knew what they were doing
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5

Jason F.

No wait. No pressure to buy the extra services that my truck needed. Discounts added as my necessary services increased because ...

No wait. No pressure to buy the extra services that my truck needed. Discounts added as my necessary services increased because of deferred maintenance on my truck by previous owner.
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5

victorysm

They were very kind and knowledgeable. Like I indicated, no pressure. I don't fault anyone for the prices of stuff and service ...

They were very kind and knowledgeable. Like I indicated, no pressure. I don't fault anyone for the prices of stuff and service fees. I just like to bother doing it myself anymore.
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5

Al P

Courtesy to me was exemplary. Attendentsshowed impressive teamwork skills during the oil change

Courtesy to me was exemplary. Attendentsshowed impressive teamwork skills during the oil change
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5

JuBo's Windy Acres

Fast & friendly service.Phil, the manager always makes me feel like I'm part of his family. Always shows me pictures of his gran ...

Fast & friendly service.Phil, the manager always makes me feel like I'm part of his family. Always shows me pictures of his grandkids and gives me a good price on what ever service I need.
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4

Vic W.

There certainly was nothing wrong with the service. I rarely rate anything at the highest, because there is ALWAYS room for impr ...

There certainly was nothing wrong with the service. I rarely rate anything at the highest, because there is ALWAYS room for improvement in everything that everyone does.
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5

Minivan Driver

The associate working with me was friendly.

The associate working with me was friendly.
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5

Jay K.

Quick. Friendly.

Quick. Friendly.
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5

gstads

I was highly satisfied with the service because I needed a quick oil change, and the staff did that for me!

I was highly satisfied with the service because I needed a quick oil change, and the staff did that for me!
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5

CRAIG B

Was waiting and Shop was opened right at 8:00. They became very busy and yet got me out the door rather quickly.

Was waiting and Shop was opened right at 8:00. They became very busy and yet got me out the door rather quickly.
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5

Mary S

Always come to this location and the staff are friendly & knowledgeable!

Always come to this location and the staff are friendly & knowledgeable!
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3

Kurtis R.

The prices have gone up so much, and they skimp on everything now, and it is a constant push for additional upgrades, like air f ...

The prices have gone up so much, and they skimp on everything now, and it is a constant push for additional upgrades, like air filters that I can put in for $10 they want to charge me $30 for 30 seconds of work, because they are trying to put in a generic filter, and I just bought one of the best rated filters online for $9.47 including tax.
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5

SJN

Very courteous. Very professional.

Very courteous. Very professional.
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4

Dave K.

The price of an oil change is rising too quickly. My last oil change was about $40, this one was over $60 with a discount coupon ...

The price of an oil change is rising too quickly. My last oil change was about $40, this one was over $60 with a discount coupon.
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4

1drbooker

There is always room for improvement.

There is always room for improvement.
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5

Nowell B

The staff here are always professional, prompt and pleasant. They do good work and keep the customer informed. And the manager ...

The staff here are always professional, prompt and pleasant. They do good work and keep the customer informed. And the manager, Phlilip Wollenburg, is especially friendly and personable. I've never had anything but a great experience here.
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5

joycea

I had TWO service representatives working on my car - Mike and Alex - and they both demonstrated excellent customer service skil ...

I had TWO service representatives working on my car - Mike and Alex - and they both demonstrated excellent customer service skills AND knowledge of my car and servicing it. They are the reason I decided to complete this survey. They were so polite, professional and knowledgeable, it's sheer joy to have such a great experience. I told them in person, but I hope their managers are aware of the valuable employees they have in the shop. Thanks!
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5

507aa

Nick was the tech who helped guide me through my services, he was a very pleasant person! I had previously had some bad custome ...

Nick was the tech who helped guide me through my services, he was a very pleasant person! I had previously had some bad customer service at this location and fortunately he has turned me around and I will be going there again for my next service.
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5

Lorenr

Good service. High priced

Good service. High priced
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5

PMHappy atvalvoline

they seem to know what they were doing, and answered my questions.

they seem to know what they were doing, and answered my questions.
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5

Ilsa s

The were very nice, very sincere. God bless them!

The were very nice, very sincere. God bless them!
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4

Rick E

Said they couldn't find the zerts to lube the truck

Said they couldn't find the zerts to lube the truck
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5

Pennie S.

The staff was very friendly. They listen when I told them what I wanted done and made suggestions when I asked questions. I wi ...

The staff was very friendly. They listen when I told them what I wanted done and made suggestions when I asked questions. I will be returning when my vehicle is due it's next oil change.
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4

Yukon xl

I was totally satisfied as I always have been with their service

I was totally satisfied as I always have been with their service
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5

Matthew H.

Very quick service at a really good price.

Very quick service at a really good price.
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5

Golden MOM

They are professional and polite.

They are professional and polite.
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5

LauraH

I was in and out in a reasonable time.. didn’t feel pressure to buy extra.

I was in and out in a reasonable time.. didn’t feel pressure to buy extra.
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5

GregF

It was a great experience everything went perfect. The service at this location has been so great always I bring all my cars the ...

It was a great experience everything went perfect. The service at this location has been so great always I bring all my cars there. They are polite not pushy on if something needs to be replaced like a air filter ect. I recommend this location to everyone I know. Thanks
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5

Popeye

Good problem solving and communication between employees and customers. Answered questions I had and like using coupons for a di ...

Good problem solving and communication between employees and customers. Answered questions I had and like using coupons for a discount
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4

Jd

Too pushy with services. Staff degrades intelligence of each other in front of customers

Too pushy with services. Staff degrades intelligence of each other in front of customers
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5

Jacqueline E.

Quick, friendly, and awesome service!! Alex and Michael were great!

Quick, friendly, and awesome service!! Alex and Michael were great!
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4

(Allen39) eric c

The waite was longer then usual win i was pulled in bay 3 there was onley 2people there the the 3 walked in with pizza and a ...

The waite was longer then usual win i was pulled in bay 3 there was onley 2people there the the 3 walked in with pizza and after that is win i was helped and phill wad not present at the time. From what i was told phill was gone for the day
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4

MN Mom

I was asked if they could check two filters of my car. I said okay. They brought one filter back that looked okay but not spot ...

I was asked if they could check two filters of my car. I said okay. They brought one filter back that looked okay but not spotless - I do live on a gravel road and said I'd go with that one. The other filter was my cabin filter - it was so beat up and bent out of shape that it looked like it was yanked out. So, yes, I said replace that one since I had no idea how it would ever go in the same slot again. I appreciated that the service guy gave me a discount but I would have appreciated seeing a filter that was NOT in beat up shape.
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5

Travis W

Fast service. Efficient

Fast service. Efficient
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5

Happy Mom

We Had Devon (Tall bald guy with black glasses) and he was knowledgeable and friendly and really down to earth. We enjoyed our c ...

We Had Devon (Tall bald guy with black glasses) and he was knowledgeable and friendly and really down to earth. We enjoyed our conversation with him about my husbands truck and the way that he spoke to us to let us know what was going on. We also appreciated the input on what was needed in the future and being able to see what was going on below the truck while we were having it serviced. PS Give Devon a Raise! He is worth it!
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5

LarZ

Quick and efficient!!!!!!!

Quick and efficient!!!!!!!
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5

AmandaL

Even though they did not have the correct filter for my van, they got it in in a relatively quick amount of time while I waited. ...

Even though they did not have the correct filter for my van, they got it in in a relatively quick amount of time while I waited. They honored a coupon that I had and also gave me a discount on new wiper blades. They were friendly and were nice to my dog as well.
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5

Jessie

They were quick and friendly, explained everything to me in a way I could understand it.

They were quick and friendly, explained everything to me in a way I could understand it.
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3

TravelerTE

First when I called as I was pulling up and no one else was in line, the automated system told me there was a five minute so I f ...

First when I called as I was pulling up and no one else was in line, the automated system told me there was a five minute so I figured I had time. After sitting there a few minutes someone motioned me as to which of the three lanes I should be in. After I sat there for about 8 minutes I called in again and it now said wait time is four minutes. After about an 18 minute wait the other two bays opened up but not the one I was in. A guy came out and asked me to go to the far lane. Now once I get in there is when I finally find out the pricing, nothing is posted on the outside in the lot so you can even get an idea of what you're going to pay. This is my deciding factor in not coming back. Once I found out the price even for the least expensive oil change was $55 with the taxes and whatever else is added on and I was asked if I had a discount coupon and said no do you by chance have one and he said he did not. I then had to ask if there were any online coupons to which I was told I don't know, maybe. Well he knew full well there was since he had his UPC gun reader ready while I looked it up. $55 for an oil change is double what I would usually pay so I will keep making an appt.
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5

Dean K

Customer service is great. They keep me informed and are very efficient.

Customer service is great. They keep me informed and are very efficient.
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5

Rick W

Quick and easy

Quick and easy
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5

Diamond S

Great & speedy service

Great & speedy service
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4

Amphion

quick and easy

quick and easy
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5

Ron O.

The person I dealt with made recomendations of other services. She explained the difference between your fuel system cleaner an ...

The person I dealt with made recomendations of other services. She explained the difference between your fuel system cleaner and other brands so I decided to get it put in.
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5

Anonymous

The first time I used not a dealership for oil change, I was quite impressed.The cost at dealership is about half for the same t ...

The first time I used not a dealership for oil change, I was quite impressed.The cost at dealership is about half for the same type of service, though.
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5

Anonymous

CHAS WAS AMAZING ALEX WAS AMAZING EVERYONE ELSE PRETTY GOOD. Alex talked to me about all the things my vehicle needed Chas assis ...

CHAS WAS AMAZING ALEX WAS AMAZING EVERYONE ELSE PRETTY GOOD. Alex talked to me about all the things my vehicle needed Chas assisted with my cabin and got the tires to the right pressure! Apparently I put to much in and informed me how that was not the best idea Alex did an amazing job talking to me
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5

Allan P

Staff was extremely friendly and positive. Lead man even escorted me to and from rest room so I wouldn’t slip on any oil film.

Staff was extremely friendly and positive. Lead man even escorted me to and from rest room so I wouldn’t slip on any oil film.
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5

A.M.

Friendly staff and manager. Efficient and honest work. Keeps me from having to get vehicles serviced at Walmart. I just apprecia ...

Friendly staff and manager. Efficient and honest work. Keeps me from having to get vehicles serviced at Walmart. I just appreciate the quality of service and the ability to get stuff on the car or truck done when my husband and I find it harder to do the work our selves with 3 kids 6-newborn!
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5

Leslie R

Good experience overall

Good experience overall
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5

JERRY B. DRIVE A 2004 BUICK

ONE GUY......NAME IS MIKE....LEARNED MORE FROM HIM IN ONE VISIT THEN I DID IN THE 30 TO 40 PREVIOUS VISITS! ASKED HIM HOW LONG ...

ONE GUY......NAME IS MIKE....LEARNED MORE FROM HIM IN ONE VISIT THEN I DID IN THE 30 TO 40 PREVIOUS VISITS! ASKED HIM HOW LONG HE HAD BEEN THERE HE SAID SEVERAL YEARS BUT ALWAYS WORKED IN THE PIT. BIG BIG MISTAKE YOU SHOULD HAVE HIM TALKING TO AND HELPING THE CUSTOMERS.DONT LET HIM GET AWAY.
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5

Kate S.

Clear and concise about service. Fast, efficient, good communication between team members.

Clear and concise about service. Fast, efficient, good communication between team members.
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4

mjd

Your oil changes have become incredibly expensive.

Your oil changes have become incredibly expensive.
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5

Nathan A

Service provided at a competitive price, they displayed great communication between each other and myself as to what they were c ...

Service provided at a competitive price, they displayed great communication between each other and myself as to what they were checking, and working on for air on tires, fluid levels, and other tasks.
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5

Mark A.

Informative when they needed to be and showed knowledge of all the services and reasons for each. I was never pressured or asked ...

Informative when they needed to be and showed knowledge of all the services and reasons for each. I was never pressured or asked more than once about extra services even though I declined other than basic oil change I went there for.
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5

hard working mom

Manager is amazing.Teaches customers well and is very upbeat.

Manager is amazing.Teaches customers well and is very upbeat.
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5

BD

Great staff. Very friendly.

Great staff. Very friendly.
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4

Anonymous

getting the Oil changed is nothing special, was surprised they didn’t show me the oil level in my vehicle like they did with oth ...

getting the Oil changed is nothing special, was surprised they didn’t show me the oil level in my vehicle like they did with other customers
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5

Abdulkadir Hassan

Excellent service, I'll racomand all my friends and family

Excellent service, I'll racomand all my friends and family
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5

Brian K

Friendly staff

Friendly staff
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4

Elizabeth

They assured me that they filled my windshield wiper fluid, I went to use it when I left and it was bone dry. For as much money ...

They assured me that they filled my windshield wiper fluid, I went to use it when I left and it was bone dry. For as much money that I paid, I would hope that they would be honest.
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5

Nan

Professional & expertise ofstaff, quality service

Professional & expertise ofstaff, quality service
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5

Bob

Used the $12 coupon, which made the Valvoline oil change a good choice

Used the $12 coupon, which made the Valvoline oil change a good choice
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5

KC

Great service.

Great service.
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5

JB

In/out quickly, efficiently, and didn't try to add on a load of fixes or buy ups.

In/out quickly, efficiently, and didn't try to add on a load of fixes or buy ups.
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5

Chad

Staff was very friendly and upbeat. Service was quick. This was my first time using a Valvoline for an oil change, so I was un ...

Staff was very friendly and upbeat. Service was quick. This was my first time using a Valvoline for an oil change, so I was unsure how it would go, but everything was explained very well to me. Good people at this location!
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5

bethh

it makes getting oil changes much easier than anywhere else and staff walk you through what they're doing so you know more

it makes getting oil changes much easier than anywhere else and staff walk you through what they're doing so you know more
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5

LaMar Hicks

They were prompt and efficient. Always offered me upgrades and even greeted me by name

They were prompt and efficient. Always offered me upgrades and even greeted me by name
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5

Ben

The tech Gavin was very kind, talked me through the whole process, and apologized for the long wait.

The tech Gavin was very kind, talked me through the whole process, and apologized for the long wait.
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1

CWalters

I was very satisfied with my experience!

I was very satisfied with my experience!
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5

Amanda

I always appreciate their customer service. They never seem frazzled, and they always take care of my vehicle in a timely fashi ...

I always appreciate their customer service. They never seem frazzled, and they always take care of my vehicle in a timely fashion! I always feel like I'm driving away with a more reliable vehicle. Thank you
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5

Jeddadiah S.

Friendly staff. Easy access. Quick service.

Friendly staff. Easy access. Quick service.
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4

Aschliey

It was a great bnb place. Staff was wonderful. It seemed a little expensive, but service was great.

It was a great bnb place. Staff was wonderful. It seemed a little expensive, but service was great.
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5

Karen Z.

I have been going to this place for about 11 years. I have been able to recognize faces of workers and puts me at ease.

I have been going to this place for about 11 years. I have been able to recognize faces of workers and puts me at ease.
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5

AshleyG.

Chass has amazing customer service. I went with my sister to get her oil changed. Chass, made the visit highly entertaining and ...

Chass has amazing customer service. I went with my sister to get her oil changed. Chass, made the visit highly entertaining and we were in and out super quick! After, her amazing service we went back and brought my car in! She was very knowledgeable, friendly and hilarious. I have told multiple family & friends about my 5 star experience!
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5

RL

The employees were very pleasant

The employees were very pleasant
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5

Leah v

The technician was very friendly and knowledgeable

The technician was very friendly and knowledgeable
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5

Al S.

Ive use this garage for 4 to 6 years now and my wife has for the past 2. Phil and staff are very good to work with. Ive recomme ...

Ive use this garage for 4 to 6 years now and my wife has for the past 2. Phil and staff are very good to work with. Ive recommended this place to many. Price might be slightly higher than some other places, but service here is very good and professional.
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5

mike

quick and friendly service

quick and friendly service
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5

Max Nah

The timing and awesome customers service were great.

The timing and awesome customers service were great.
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5

Orlando Q

Very corteus and recognisable of theirs job

Very corteus and recognisable of theirs job
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5

George M

the following: I had to wait in line behind one of the bays and when a different bay opened up, I was waved over so that I was ...

the following: I had to wait in line behind one of the bays and when a different bay opened up, I was waved over so that I was taken next in line. The staff was friendly and seemed to want to do a quality job. They noticed one of my tires was low and tried to find the cause.
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5

Anonymous

Great customer service and attention. Quality experience, clean facilities and consistent service every time I use Valvoline Oi ...

Great customer service and attention. Quality experience, clean facilities and consistent service every time I use Valvoline Oil Change.
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5

NB

Staff is great at this location. Very thorough and always keeps me informed of what's going on.

Staff is great at this location. Very thorough and always keeps me informed of what's going on.
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5

Bob

Because i have been there before and have become accustome to the best quality service in town .

Because i have been there before and have become accustome to the best quality service in town .
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5

BillyD

As advertised it took less than15 minutes

As advertised it took less than15 minutes
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3

N

I was not able to see the oil changed performed under my vehicle via the camera, and did not get a time displayed as well. That ...

I was not able to see the oil changed performed under my vehicle via the camera, and did not get a time displayed as well. That was the sole purpose of me choicing valvoline.
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5

JerryM

The tech was friendly and helpful.

The tech was friendly and helpful.
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5

Brian K.

They were really busy, I mean two deep outside the door all three Bay's. But I wanted to have my oil change done, one car moved ...

They were really busy, I mean two deep outside the door all three Bay's. But I wanted to have my oil change done, one car moved in so I got in line and I don't think it was talking over 15 min per car. Before I knew it I was done and on my way.
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4

shuwa

the price was too expensive for my budget.

the price was too expensive for my budget.
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4

RochesterMN

They were under staffed the day I went so I had to wait outside for about 20 minutes and then inside for about 20 more.

They were under staffed the day I went so I had to wait outside for about 20 minutes and then inside for about 20 more.
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5

Laurie P

I did have a long wait, with all bays busy and cars waiting for each bay. I initially parked a ways out in the driveway, hoping ...

I did have a long wait, with all bays busy and cars waiting for each bay. I initially parked a ways out in the driveway, hoping to take the first bay where a waiting car was able to enter. After waiting 10 minutes, a car pulled up and took his place in line at a bay, followed by another car who did the same on the other side of me. I was irritated that they would get it first, and that I had waited a long time. I was VERY pleased that the service person had noticed it was my turn to enter the bay, and had cars move to allow my entry next. This made ALL the difference in my acceptance of waiting, and the "fairness" with which I was treated. Then I received professional, courteous treatment from the service person. Very satisfied with this visit.
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5

Robert C

Fast and great service!

Fast and great service!
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5

TwinsGuy

They were short staffed and I was on a timeline but they still got me on my way in the time I needed

They were short staffed and I was on a timeline but they still got me on my way in the time I needed
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5

Tammy

The owner and employees are always nice and helpful.

The owner and employees are always nice and helpful.
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5

Bob T

Fast, friendly service with a smile - like he really wanted to be there!

Fast, friendly service with a smile - like he really wanted to be there!
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4

pastor Ron

I am living in and out at the Mayo Clinic for a succesful kidney transplant for the month of September. Needed an oil change. Va ...

I am living in and out at the Mayo Clinic for a succesful kidney transplant for the month of September. Needed an oil change. Valvoline is what I use in my cars at my home in Michigan, Harbor Beach.The manager told me about my sealed transmission and more. Rev. Ron Schultz
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5

Anonymous

We had went there for an oil change and they had done that and upon completion they went to close the hood without releasing the ...

We had went there for an oil change and they had done that and upon completion they went to close the hood without releasing the hood prop which resulted in bending it and needing it replaced. They were happy to replace it and did so right away. The staff there is awesome and friendly.
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5

Aleks L

I really enjoyed the fact that the guy was very good at explaining me what was being done and giving me tips on future updates t ...

I really enjoyed the fact that the guy was very good at explaining me what was being done and giving me tips on future updates that my car will need. I felt super comfortable and very well taken care of.
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1

Kevin J

The friendliness and knowledge of the employees was excellent! Thank you all!!!

The friendliness and knowledge of the employees was excellent! Thank you all!!!
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5

MP

Excellent service, very curteous

Excellent service, very curteous
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5

Anonymous

Great Customer Service!

Great Customer Service!
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5

Anonymous

friendly staff that knew what to do

friendly staff that knew what to do
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5

Sara K

Although I cannot remember my person’s name who assisted (could only see assistant manager on her name tag). She was absolutely ...

Although I cannot remember my person’s name who assisted (could only see assistant manager on her name tag). She was absolutely amazing and made my experience wonderful. I would recommend the Rochester location with this assistant manager any day, thank you!!!
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5

Randy C. H.

I'm always pleased when I am greated with a smile and asked how my day was going. Then an employee would ask me what they could ...

I'm always pleased when I am greated with a smile and asked how my day was going. Then an employee would ask me what they could help me with. Valvoline has very good well trained staff performing the work on my vehicle, and out of all the time I have been going there I have never been pressured into doing something to my vehicle. They will recommend things to me, which I am great full for, but like I tell them my shop mechanic performs all the other duties on my truck.
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5

Anonymous

very short waitgood price professional service

very short waitgood price professional service
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5

Rick

These folks are assume, I’m in every month or less for oil change on the company truck in and out on usually with 1/2 super job! ...

These folks are assume, I’m in every month or less for oil change on the company truck in and out on usually with 1/2 super job! Thanks
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5

Craig B

The complete oil change was done very quickly and the staff did a great job of checking so many things on the vehicle. The price ...

The complete oil change was done very quickly and the staff did a great job of checking so many things on the vehicle. The price was reasonable after coupon and the location is very easy to find.
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5

Anonymous

The gentlemen that greeted me was so nice and explained everything he was going to do . They were quick and they all worked toge ...

The gentlemen that greeted me was so nice and explained everything he was going to do . They were quick and they all worked together well.
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4

Jenny A

Cost of oil change was expensive.

Cost of oil change was expensive.
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5

Bill

Excellent service and workers communicated clearly as well as friendly.

Excellent service and workers communicated clearly as well as friendly.
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5

Just another happy customer

As a college student and one who doesn't know much about cars. I really like that I can see what they are doing and get me into ...

As a college student and one who doesn't know much about cars. I really like that I can see what they are doing and get me into the loop of what's going on with my car. I love how friendly the staff at the Rochester Minnesota North Valvoline are and they always get the job done right.
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5

Deb H

I was promptly greeted by a smiling service person the moment I drove into the lot. The service technician was very kind and kn ...

I was promptly greeted by a smiling service person the moment I drove into the lot. The service technician was very kind and knowledgeable explaining everything that was done to my vehicle to me.
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5

Luthierjim

I did not get the name of the woman that helped me, maybe her name badge said "Assistant Manager?". She was very pleasant, knowl ...

I did not get the name of the woman that helped me, maybe her name badge said "Assistant Manager?". She was very pleasant, knowledgeable, friendly and professional. As a customer service manager, I would highly recommend her. I was very satisfied with her work!
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5

waynej

Everything was all around great

Everything was all around great
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5

Mackenzie A

I wish I remembered the name of the guy that helped me because he was phenomenal. I was curious on what was being done and he ex ...

I wish I remembered the name of the guy that helped me because he was phenomenal. I was curious on what was being done and he explained it all
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5

Michelle B

I enjoy being able to get my oil changed so quickly and not having to leave my car. The staff are very friendly.

I enjoy being able to get my oil changed so quickly and not having to leave my car. The staff are very friendly.
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5

Amanda S.

Always great service, great guys.

Always great service, great guys.
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5

TishaM

They always know what they are doing. And show me what they’re doing on the computer as well.

They always know what they are doing. And show me what they’re doing on the computer as well.
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4

Anonymous

The only part of my experience that caused me to not rate my whole experience as highly satisfied was the price. I've lived acro ...

The only part of my experience that caused me to not rate my whole experience as highly satisfied was the price. I've lived across the USA, and have never paid close to the amount I paid at Valvoline. Beyond the price, the experience was the price.
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5

Nancy

Denis was very friendly and explained everything completely. Very good customer service.

Denis was very friendly and explained everything completely. Very good customer service.
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5

Aleta M.

My services were very well explained, everything was efficient and professional, it took less time than I had expected. Very ple ...

My services were very well explained, everything was efficient and professional, it took less time than I had expected. Very pleased.
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5

Steve H

The tech was quick and friendly. Noticied a problem with wiper blade and quickly replaced item at a discounted price. NICE!!

The tech was quick and friendly. Noticied a problem with wiper blade and quickly replaced item at a discounted price. NICE!!
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5

R.Featherstone

Quick, friendly service! Very clean shop, showing great care in their performance. Very nice crew to interact with!

Quick, friendly service! Very clean shop, showing great care in their performance. Very nice crew to interact with!
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5

Matt F

Really great customer service, the price was a bit high for the change, but also purchased an air filter. I never had a oil chan ...

Really great customer service, the price was a bit high for the change, but also purchased an air filter. I never had a oil change where I was out in 20 minutes. Will be back!
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5

JERRY B.

THE PERSON THAT WORKED ON MY CAR IS EXCEPTIONAL. HIS FIRST NAME IS MIKE. HE WAS VERY CAREFULL AND INFORMATIVE ABOUT MY BUICK. ...

THE PERSON THAT WORKED ON MY CAR IS EXCEPTIONAL. HIS FIRST NAME IS MIKE. HE WAS VERY CAREFULL AND INFORMATIVE ABOUT MY BUICK. ASKED HIM IF HE JUST STARTED HE SAID NO THAT HE USEUALLY WORKED IN THE PIT.MIKE SHOULD BE WORKING WITH THE CUSTOMERS!
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4

Chippy

Price is high for oil change on a Ram ecodiesel

Price is high for oil change on a Ram ecodiesel
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5

Sean T.

Fast, clear, and effective.

Fast, clear, and effective.
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4

AC

I feel like the price was outrageous compared to other places I have been to get my oil changed. I have used a couple other comp ...

I feel like the price was outrageous compared to other places I have been to get my oil changed. I have used a couple other companies that just focus on oil changes like Valvoline and some dealerships. I feel like this was the most expensive oil change I have ever had and will not return to any Valvoline locations because of the price
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5

Dania

The service is excellent in the Northwest Rochester location. It is quick, friendly and they do a great job! Most visits only la ...

The service is excellent in the Northwest Rochester location. It is quick, friendly and they do a great job! Most visits only last 15-20 minutes which is awesome!
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5

Jessica

Both Gentleman working on my car were very professional and nice. I used to dread getting my oil changed because of having to ma ...

Both Gentleman working on my car were very professional and nice. I used to dread getting my oil changed because of having to make an appointment, wait for the date, and not have a car for the day; but my mom referred me to valvoline and they did an excellent and fast job.
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5

HeatherMT

Chase (pretty sure that was their name) was super helpful in showing me what was wrong with my wipers and how icky my air filter ...

Chase (pretty sure that was their name) was super helpful in showing me what was wrong with my wipers and how icky my air filter was. Explained everything to me (even though I don't really understand anything about cars) and wasn't pushy at all.
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5

Dan

they identified that fluid in the differential s needed to be changed. As a cost preservation in my budget, they suggested doi ...

they identified that fluid in the differential s needed to be changed. As a cost preservation in my budget, they suggested doing one at each of the next 3 visits. I chose to do all 3 on that day.
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5

timijabs

i just always love being able to relax and get my oil changed. sometimes the workers can be "too" friendly

i just always love being able to relax and get my oil changed. sometimes the workers can be "too" friendly
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5

LukeZ

Friendly staff

Friendly staff
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4

Colin N

The advertised 15 minute oil change took more than 29 minutes once inside.

The advertised 15 minute oil change took more than 29 minutes once inside.
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5

Anonymous

Good service and fast.

Good service and fast.
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5

Anonymous

Very friendly customer service

Very friendly customer service
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5

alex

muy profesional

muy profesional
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5

Neal K.

Quick service, fair pricing.

Quick service, fair pricing.
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4

Frank R.

The attitude of the service guy was rude. Had my tires rotated on my 2013 town and country and as opposed to actually rotating t ...

The attitude of the service guy was rude. Had my tires rotated on my 2013 town and country and as opposed to actually rotating them they just swapped front to back. No side to side rotation. There seemed to be a lot of yelling at one another from the service guys in a very unprofessional way. It was just a overall poor experience from what I expect and have received in the past.
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5

Ashley R

Manager was nice and knew what he was talking about

Manager was nice and knew what he was talking about
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5

Larry M.

Have used this service for two yes and have always received prompt service and very professional.

Have used this service for two yes and have always received prompt service and very professional.
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5

Jason L

Great customer service and friendly

Great customer service and friendly
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5

Tammy

The customer service is great and the owner has been very helpful in the past when my check engine light was on. It was hot and ...

The customer service is great and the owner has been very helpful in the past when my check engine light was on. It was hot and had kids in the car so they offered the waiting room but the wanted to stay in the car.
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5

bobbieg

Chaz checked my battery which was only 1 year old. Told me it wasn’t up to par. Since it was still under warranty, I returned to ...

Chaz checked my battery which was only 1 year old. Told me it wasn’t up to par. Since it was still under warranty, I returned to the place I bought it and they replaced it,no charge to me. Great catch Chaz!
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5

John C

Bcuz everyone new their part, they did it efficiently & effectively with a smile on their face

Bcuz everyone new their part, they did it efficiently & effectively with a smile on their face
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5

Anonymous

professional job done in a timely manner

professional job done in a timely manner
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5

Todd

Phil recommended a radiator flush at this time and explained why.

Phil recommended a radiator flush at this time and explained why.
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5

Anonymous

I always enjoy the staff. They are kind, polite, informative

I always enjoy the staff. They are kind, polite, informative
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5

Anonymous

The staff was knowlegable, prompt and curtious

The staff was knowlegable, prompt and curtious
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5

Kabrie m

Your Manager Philip was very great to deal with

Your Manager Philip was very great to deal with
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5

Ab

I may have had to wait a couple minutes because they were busy but they were friendly!

I may have had to wait a couple minutes because they were busy but they were friendly!
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5

Richard F

Very professional! Young man was very thorough and efficient! Did have a minor problem with a screw on the upper rear brake ligh ...

Very professional! Young man was very thorough and efficient! Did have a minor problem with a screw on the upper rear brake lights. But all in all was very pleased!
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5

Sue

Quick, friendly service. Quick work. They thoroughly check lights and fluids, filters and tires. This time I had them change ...

Quick, friendly service. Quick work. They thoroughly check lights and fluids, filters and tires. This time I had them change my wiper blades and they are perfect.
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5

K

the staff was friendly and knowledgeable.

the staff was friendly and knowledgeable.
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5

BobbyK

nice people working....friendly, courteous, informative, and engaging. Young lady named Chaz or Chez has been there both time I ...

nice people working....friendly, courteous, informative, and engaging. Young lady named Chaz or Chez has been there both time I have gone recently and is always fun to see and very helpful. Good job, I will return.
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5

Richard C

Didn’t wait long it was done in no time

Didn’t wait long it was done in no time
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4

JacksonB1975

I am satisfied. The day was hot and they were all doing their best, especially when the cars kept coming to the bays. I give the ...

I am satisfied. The day was hot and they were all doing their best, especially when the cars kept coming to the bays. I give them great applause for all their hard work and dedication. I will be back again!
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5

CS

I like that they were clear and responsive to me getting back on the road. I didnt have to wait very long.

I like that they were clear and responsive to me getting back on the road. I didnt have to wait very long.
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5

Anonymous

Good staff

Good staff
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5

VickyF

Great customer service

Great customer service
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5

Max. Nah

The services were quick and fast and the staffs were friendly, respectful, and know what they were doing.

The services were quick and fast and the staffs were friendly, respectful, and know what they were doing.
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5

Tom E

Ford does the grand majority of my service work, so I don't have a lot of additional service work done during oil change visits. ...

Ford does the grand majority of my service work, so I don't have a lot of additional service work done during oil change visits. Things like air filters and wipers I will have serviced during oil changes, but other items I almost always pass on. The technicians are very respectful of this and I sincerely appreciate that there is not additional pressure to purchase services for vehicle maintenance.
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5

MC in Rochester MN

I lived in California for 30 years, then in another part of Mn for a few years. This Valvoline is the best place I have ever ta ...

I lived in California for 30 years, then in another part of Mn for a few years. This Valvoline is the best place I have ever taken my car to for general service. I've been coming to this Valvoline a few years now. The manager must really train his guys well, because they all consistently have such helpful attitudes. And my car always is in the best shape too.
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5

Ricardo

Fast service.

Fast service.
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5

luis

was fast ,the price a little to much ,but Im happy with the time I spend there

was fast ,the price a little to much ,but Im happy with the time I spend there
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5

Herb

Phil runs the best oli change place in Rochester my son and two girls and my wife all come here and two of my best friends every ...

Phil runs the best oli change place in Rochester my son and two girls and my wife all come here and two of my best friends every one he trains is good been coming here for years.
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5

KFrench

Service was very fast and friendly and open to questions and watching.

Service was very fast and friendly and open to questions and watching.
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5

Greenhouse lady

I had to be somewhere to pick up kids and they got me in and out as promised.

I had to be somewhere to pick up kids and they got me in and out as promised.
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5

Bill B.

Excellent service and friendly staff.

Excellent service and friendly staff.
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4

Rob H

It was OK,

It was OK,
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5

daniellef

great staff, good advice, good service

great staff, good advice, good service
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4

Kami J

Service took longer than expected, new trainees I think. Tried to sell me on front differential service that isn’t needed on my ...

Service took longer than expected, new trainees I think. Tried to sell me on front differential service that isn’t needed on my particular vehicle.
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5

Isaac

It was very quick and mostly convienent.

It was very quick and mostly convienent.
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5

Oilchangeplease

The Staff are always A1!

The Staff are always A1!
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5

Greggr

Service was quick, as presented, friendly staff and no wait. Location was convenient.

Service was quick, as presented, friendly staff and no wait. Location was convenient.
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5

Brian H.

They got us in right away even though the shop was about to close. They gave us quick service for a reasonable price.

They got us in right away even though the shop was about to close. They gave us quick service for a reasonable price.
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5

Larry-24

Very quick service and they explained all things too me.

Very quick service and they explained all things too me.
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5

Ogm1991

Everyone was knowledgeable and worked fast. Didn’t feel pressured to buy extras. It is a bit more expensive than other places.

Everyone was knowledgeable and worked fast. Didn’t feel pressured to buy extras. It is a bit more expensive than other places.
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5

Gmroch

Friendly staff. Quick and thorough service. Checked and topped all fluid levels.

Friendly staff. Quick and thorough service. Checked and topped all fluid levels.
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5

JordanA

Very satisfied. Employees even showed me how to change a tail light.

Very satisfied. Employees even showed me how to change a tail light.
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5

Jenn

As I pulled up to the Rochester Valvoline, all 3 bays were full and there was another SUV waiting. I was greeted immediately and ...

As I pulled up to the Rochester Valvoline, all 3 bays were full and there was another SUV waiting. I was greeted immediately and informed that the wait would be less than 10 minutes. I was very impressed with the professionalism and kind welcome I received from Chass. Chass was very informative and also very friendly. Chass immediately, upon me parking my car in the bay, asked how I was and proceeded to tell me about every option for the oil change. As Chass was relaying information to other team members she seemed very involved in our conversation and made me feel as though I was the only customer in the shop at that time. As i was departing the bay, Chass and 2 other team members thanked me and wished for me to "Have a good day" Thank you Valvoline for hiring these individuals...They make your team GREAT!!!
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5

RayA

Prompt service; personable and friendly staff.

Prompt service; personable and friendly staff.
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5

Tanner

I arrived at Valvoline at a time where all the bays were occupied by vehicles, but before I could even put my car into park to w ...

I arrived at Valvoline at a time where all the bays were occupied by vehicles, but before I could even put my car into park to wait I was greeted by an employee and began the process. He had me lined up behind the bay that was like to be the fist done and I was in getting served with in ten minute. The service was amazing and employees friendly and engaging. I felt as I got good quality for the price I paid.
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5

DeanS

I have been visiting this store for years and have never been disappointed with their service, products, or customer service.

I have been visiting this store for years and have never been disappointed with their service, products, or customer service.
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5

Vipsania2007

It was a slower day and since there were no other vehicles to assist all the employees were working to get me in and out fast an ...

It was a slower day and since there were no other vehicles to assist all the employees were working to get me in and out fast and with the best service they could offer. They were friendly and explained things to me so I could understand things they were doing. Fabulous work!
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4

Darwins

I was satisfied until the customer service guy explained that he was leaving and that their service would go down dramatically a ...

I was satisfied until the customer service guy explained that he was leaving and that their service would go down dramatically and how many engines they almost blew up because of mistakes that he’s caught that wouldn’t be caught next time. Didn’t exactly instill confidence that I should return or that they knew what they were doing.
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5

Sue S

I’ve been going to this Valvoline Service business for 14 years. Each time I am greeted by friendly staff and trust the service ...

I’ve been going to this Valvoline Service business for 14 years. Each time I am greeted by friendly staff and trust the service they provide.
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4

Trevor W.

A conventional oil change cost $45. I would rarely pay that much and only go to Valvoline when I absolutely can't wait for an o ...

A conventional oil change cost $45. I would rarely pay that much and only go to Valvoline when I absolutely can't wait for an oil change.
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5

Anonymous

it was my first time taking my car into anywhere cuz usually have a friend do the work so i was nervous and dont know much about ...

it was my first time taking my car into anywhere cuz usually have a friend do the work so i was nervous and dont know much about vehicles and the lady helping me just made things more simpler
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4

KS

Female staff member was really "pushy". Did not appreciate interactions with her.

Female staff member was really "pushy". Did not appreciate interactions with her.
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5

Tom

They even found a loose heat shield on the exhaust and were able place a strap on it to stop the rattle and keep it from falling ...

They even found a loose heat shield on the exhaust and were able place a strap on it to stop the rattle and keep it from falling off while doing the oil change. Thanks for going the extra step.
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5

Mitch M

Friendly staff, quick service.

Friendly staff, quick service.
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5

Jill f

Phil always takes care of me when we come in. Mike did an awesome job!! Glad he was able to put in a new headlight for me. Grea ...

Phil always takes care of me when we come in. Mike did an awesome job!! Glad he was able to put in a new headlight for me. Great group of employees.
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5

Craig J

Never any issues and work done fast

Never any issues and work done fast
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5

asand108

I have a good feeling when I pull in there. There is always someone to greet you, and the employees seem to work very well as a ...

I have a good feeling when I pull in there. There is always someone to greet you, and the employees seem to work very well as a team. There is good communication and lots of eyes on things. I think Phil is a great guy and I enjoy talking to him. He knows how to find the right people to hire. They are friendly, smart, courteous and efficient at what they do.
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5

Brogan E

I loved how they greeted me and told me how long my wait would be. On my second visit I just needed new wind shield wipers so th ...

I loved how they greeted me and told me how long my wait would be. On my second visit I just needed new wind shield wipers so they opened up another bay for me so I I didn’t have to wait and I could get in and out faster since it was a simple service.
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5

Allen S

Kind good staff

Kind good staff
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4

Joe P

The people were short on staff. They were trying to call in extra help while I was there. The customer ahead of me added a large ...

The people were short on staff. They were trying to call in extra help while I was there. The customer ahead of me added a large amount of service for his vehicle which added to the delay. The people were still very professional and accomidating.
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5

BobW

Got in right away. Used a $15 coupon which made the oil change a reasonable price

Got in right away. Used a $15 coupon which made the oil change a reasonable price
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5

TishaM

They are all great! Been going nowhere else now for a couple years!

They are all great! Been going nowhere else now for a couple years!
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4

Dana T

too expensive.

too expensive.
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5

R.D.

I stated that I knew that my vehicle was leaking oil and if they could check to see where from. they had informed me they had th ...

I stated that I knew that my vehicle was leaking oil and if they could check to see where from. they had informed me they had thought it was leaking at the oil pan. upon first start up they had the manager come look and found it was coming from cam shaft pulley and that it was leaking more than I had initially thought it was. they had a great, friendly staff this visit (not to say that they haven't had a friendly staff but everyone seemed more so, maybe it was the weather :) Thanks.
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5

Baldar

You seem to employee honest, friendly, intelligent workers. It is a very trusting situation.

You seem to employee honest, friendly, intelligent workers. It is a very trusting situation.
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5

Anonymous

Excellent customer service from Phil

Excellent customer service from Phil
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4

Sue K

I don’t know how I can be more satisfied than “satisfied.” I feel okay saying it about the staff because they’re always the bes ...

I don’t know how I can be more satisfied than “satisfied.” I feel okay saying it about the staff because they’re always the best - friendly, helpful, courteous and don’t make me feel stupid because I know nothing about how the car works. But “highly satisfied” with an oil change? It’s an oil change. I’m satisfied.
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5

Hannah

Everyone was great!!! Loved the gal that took care of me :)

Everyone was great!!! Loved the gal that took care of me :)
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5

Tim M.

Devan was clear and concise with everything he worked on. I asked what should be done for before I make a longer drive to Florid ...

Devan was clear and concise with everything he worked on. I asked what should be done for before I make a longer drive to Florida and he recommended everything and explained why perfectly!
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5

Alex

The person in charge of receiving me was exelente

The person in charge of receiving me was exelente
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5

Sheri P

felt they went over everything really well

felt they went over everything really well
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5

Tim W

The techs made sure to keep me in my place in line and had me move to a different bay when it became my turn. KNew I had already ...

The techs made sure to keep me in my place in line and had me move to a different bay when it became my turn. KNew I had already just replaced filters so they didn't try to upsell me.Very courteous and respectful.
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5

Hal

It was one of the fastest visits and the added fuel mix and cabin air filter! I had 4 staff members helping at any one time! I ...

It was one of the fastest visits and the added fuel mix and cabin air filter! I had 4 staff members helping at any one time! I will return at this time in the future! I have two vehicles and I bring them to you each and every time! Keep up the good work!
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5

Linda T

For all reasons on survey- waiting room is dismal but didn’t spend any time in it this last visits- been coming to this location ...

For all reasons on survey- waiting room is dismal but didn’t spend any time in it this last visits- been coming to this location for quite awhile & have been very satisfied or I wouldn’t keep returning.
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5

Jerry M.

Quick and adequate service w/o any problems!

Quick and adequate service w/o any problems!
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5

Carissa

Everyone was very friendly and welcoming. They even tolerated my barking dogs. I’ll always go to valvoline. No pressure. Fast se ...

Everyone was very friendly and welcoming. They even tolerated my barking dogs. I’ll always go to valvoline. No pressure. Fast service. Thank you!
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5

Ls

The guys were nice and knowledgeable

The guys were nice and knowledgeable
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5

Ron O.

The technician was friendly and knowledgable, and he gave me a discount on the full synthetic oil change. As far as the wait out ...

The technician was friendly and knowledgable, and he gave me a discount on the full synthetic oil change. As far as the wait outside, all the bays were full.
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4

John D

Cost is far to high for a simple oil change

Cost is far to high for a simple oil change
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5

Tintman

Fast friendly and professional

Fast friendly and professional
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5

Viper1630

All around good service.

All around good service.
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5

Kashsnow29

Good crew of people working there.

Good crew of people working there.
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3

Erin K.

I pulled into the garage and it still took about 20 minutes before anyone even STARTED working on my car. I was not given any so ...

I pulled into the garage and it still took about 20 minutes before anyone even STARTED working on my car. I was not given any sort of time estimate when I pulled-in as to how long I was going to have to wait. It seemed as if the staff was short a person, or there may have been a "shift-change" occurring. It seemed confusing and disorganized. Because it took me nearly 40 minutes, in total, to complete ONLY an oil change, I missed my lunch reservations with my parents that day.
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5

Clive O

I was very impressed and surprised by the gender diversity and cultural sensitivity of the staff. Perhaps a reflection of Roche ...

I was very impressed and surprised by the gender diversity and cultural sensitivity of the staff. Perhaps a reflection of Rochester, Minnesota; perhaps a reflection on Valvoline. Thank you. Very positive.
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5

KarenV

Always friendly and knowledgeable. Explained recommendations but didn't pressure you or guilt you into having them done.

Always friendly and knowledgeable. Explained recommendations but didn't pressure you or guilt you into having them done.
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5

Julie

I had the most positive experience with my service today because of the very competent and friendly team member Elijah. He respe ...

I had the most positive experience with my service today because of the very competent and friendly team member Elijah. He respectfully explained the services and my options and he even taught me how to use the digital feature on the dashboard of my new vehicle to find my oil level. He spent the entire service time with me so I didn’t feel like I waited at all. Please know how fortunate valvoline is to have Elijah as an employee. I will return simply because of his excellent customer service.
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5

Mel Y

Great customer service very professional I would recommend it highly to all of my friends and family

Great customer service very professional I would recommend it highly to all of my friends and family
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5

Ry Guy

Nice friendly staff super relatable easy to talk to overall positive experience

Nice friendly staff super relatable easy to talk to overall positive experience
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5

Randy C, H

Personal and staff were very professional and I really like the way I am treated, and the way my friends and family are treated ...

Personal and staff were very professional and I really like the way I am treated, and the way my friends and family are treated when they use this location.
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5

Rick S

I was in and out fast

I was in and out fast
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5

Greg

The staff is friendly, thorough, knowledgeable and done well. I've had the same person serve my vehicle at least twice, maybe t ...

The staff is friendly, thorough, knowledgeable and done well. I've had the same person serve my vehicle at least twice, maybe three times. Always super pleased with service.
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5

Matt from Minnesota

Went very fast and a good price

Went very fast and a good price
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5

Chris

The service tech was helpful and friendly, no pressure to buy additional services

The service tech was helpful and friendly, no pressure to buy additional services
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5

MelissaG

The service guys were very friendly and knowledgeable. They were very thorough in their work.

The service guys were very friendly and knowledgeable. They were very thorough in their work.
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5

Anonymous

friendly staff, price was high. I paid about $20 more then I do at another drive through oil change. However, they did give ...

friendly staff, price was high. I paid about $20 more then I do at another drive through oil change. However, they did give a coupon and got me in quickly. Like the hrs for I usually can't get there till 6 or 630pm
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4

David M

I had to wait beyond what I was told for a tire rotation. Brief wait while in line for service. Waiting room was small and had o ...

I had to wait beyond what I was told for a tire rotation. Brief wait while in line for service. Waiting room was small and had old magazines.
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5

Erin

The service representative greeted me promptly when I pulled up to the door. His approximation on the wait time was very accurat ...

The service representative greeted me promptly when I pulled up to the door. His approximation on the wait time was very accurate and reasonable. Once I was in the garage, the serviceman explained who was where and what their roles were. He then directed my attention to the cameras so that I could watch what was happening. I also requested a tire rotation, so they informed me that I would need to exit the vehicle for safety purposes. I was given the choice to wait in my car until the tire rotation, or I could sit in the waiting room; I chose the latter. The waiting room was simply an "entry" room for both the garage and the bathroom. There were only two plastic chairs. However, I only had to sit there about 15 minutes while my car was being serviced, so it was not all that bad. This was my first time at Valvoline and I was very pleased and impressed with the service!
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5

Don W.

Service was fast and friendly and process was very convenient.

Service was fast and friendly and process was very convenient.
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5

BrittanyM

It’s a bit pricey compaired to other oil change places I have been.

It’s a bit pricey compaired to other oil change places I have been.
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5

Hernando Bedoya

Nice service...

Nice service...
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5

Al M

The staff was very polite. They were knowledgeable about my car. And made a couple of suggestions that were valuable.

The staff was very polite. They were knowledgeable about my car. And made a couple of suggestions that were valuable.
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5

Joe K

Excellent service, friendly and knowledgeable staff. Informed me of the deficiencies but didn't pressure me into getting them. ...

Excellent service, friendly and knowledgeable staff. Informed me of the deficiencies but didn't pressure me into getting them. Clean environment, prompt service.
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5

AA

Awesome Service. Eli is a rockstar

Awesome Service. Eli is a rockstar
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5

Max N.

Time of service was professional and quick

Time of service was professional and quick
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5

Jon.b

Very on point with everything they did.

Very on point with everything they did.
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5

JASON K

WE ALWAYS GO TO VALVOLINE IN ROCHESTER TO HAVE OUR OIL CHANGED IN ALL OF OUR VEHICLES. IT IS NOT THE CLOSES PLACE AT ALL TO HAV ...

WE ALWAYS GO TO VALVOLINE IN ROCHESTER TO HAVE OUR OIL CHANGED IN ALL OF OUR VEHICLES. IT IS NOT THE CLOSES PLACE AT ALL TO HAVE OUR OIL CHANGED.(HOUR FROM OUR HOME) GREAT CUSTOMER SERVICE AND NEVER ANY PRESSURE. NEVER HAVE BEEN DISAPPOINTED.
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5

Red

Great job!!!

Great job!!!
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5

Wildcat

employees were polite, prompt and enthusiastic about the work

employees were polite, prompt and enthusiastic about the work
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5

Linda M

I come here many times. This time I arrived shortly before closing time. Did not feel rushed or that they might be annoyed I arr ...

I come here many times. This time I arrived shortly before closing time. Did not feel rushed or that they might be annoyed I arrived at that time. Were not in a hurry to close and get out of there.
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4

Scott AF

Still have all the run through of issues and offers to purchase additional products.

Still have all the run through of issues and offers to purchase additional products.
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5

Allenwolf39

My visit was very professional and they met my needs and I'm very happy with the service I got

My visit was very professional and they met my needs and I'm very happy with the service I got
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5

Dale

Fast and friendly

Fast and friendly
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5

Allenwolf39

I have a manager take care of my HHR for me very satisfied with a team members and also the manager

I have a manager take care of my HHR for me very satisfied with a team members and also the manager
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5

Annieh

Fast friendly and convenient

Fast friendly and convenient
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4

case1030

i was very disappionted with the Faribault Valvoline friday the 15th at210 in aftrenoon i stopped the workers where there with ...

i was very disappionted with the Faribault Valvoline friday the 15th at210 in aftrenoon i stopped the workers where there with feet in chairs , i was going to leave my van they an have them change oil , something we have done when Chris was manager , since x-mas when Chris left, i ve there 3 time ,an will never go back. You didnt need my business when your employyyees are that bad . I would have not used valvoline on sat in Rocherster , if i found Jiffey lub, 1st
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4

Jeremiah

Extremely overpriced. I will only go here if I have coupons that bring the price down to a competitive rate.

Extremely overpriced. I will only go here if I have coupons that bring the price down to a competitive rate.
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5

Eve

I always am they check everything, communicate any manufacturers recommendations and then let me decide.

I always am they check everything, communicate any manufacturers recommendations and then let me decide.
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5

Jamie

Great friendly staff with speedy service.

Great friendly staff with speedy service.
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5

Sarah

Once I was in a bay it was quick easy in and out. Everyone was very friendly.

Once I was in a bay it was quick easy in and out. Everyone was very friendly.
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5

Peterson2162

Devan and Chassidy are always great

Devan and Chassidy are always great
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5

Black Avalanche!

The boss man is up front and honest. Very polite person and pays attention to detail.

The boss man is up front and honest. Very polite person and pays attention to detail.
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5

Emily B

The person doing my checks was very nice and a good conversation. They were fast for the most part.

The person doing my checks was very nice and a good conversation. They were fast for the most part.
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5

Anonymous

Phil was awesome! He always goes the extra mile!

Phil was awesome! He always goes the extra mile!
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5

RA

Courtesy, professionalism and efficiency

Courtesy, professionalism and efficiency
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5

Marie

Phil was the mechanic that helped me. He was so kind and chatted with me throughout the visit. Pleasant experience!

Phil was the mechanic that helped me. He was so kind and chatted with me throughout the visit. Pleasant experience!
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5

Keith H

The people there at Valvoline are not pushy they point out a problem and if you cannot take care of it at that time they say whe ...

The people there at Valvoline are not pushy they point out a problem and if you cannot take care of it at that time they say when you come in next time you may take care of it then.
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5

Brian

Everything worked fine

Everything worked fine
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5

Katie B.

Jay was incredibly easy to talk to. They were all very knowledgeable about everything. They had a hard time find the oil filter ...

Jay was incredibly easy to talk to. They were all very knowledgeable about everything. They had a hard time find the oil filter and it took a little longer to finish but they weren’t keeping it a secret from me and were super courteous about it. Overall, I’m incredibly happy I stopped there and I will do so again.
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5

John C

Service was handled promptly and professionally. All representatives were friendly and cheerful. All pricing was explained clea ...

Service was handled promptly and professionally. All representatives were friendly and cheerful. All pricing was explained clearly.
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4

G-Stads

I wasn't highly satisfied because it is very expensive compared to other places. The only thing that was nice was that I didn't ...

I wasn't highly satisfied because it is very expensive compared to other places. The only thing that was nice was that I didn't have to call to make an appointment. If the prices were similar to other places in town, I would be HIGHLY satisfied.
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5

Ben O

The worker (whose name starts with a T-cant remember the full name) was very friendly and talkative, honest with me about what t ...

The worker (whose name starts with a T-cant remember the full name) was very friendly and talkative, honest with me about what they recommended for service on my vehicle!
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4

Todd A.

Because even though I had a Coupon (18 dollars off my a oil change) it still ended up costing me over 28 dollars after tax! I w ...

Because even though I had a Coupon (18 dollars off my a oil change) it still ended up costing me over 28 dollars after tax! I would be extremely Satisfied if oil changes were priced at 24.95 total tax included... I think a lot more people would come if your price for a conventional oil change was 24.95 Total including tax. Or else have a 22 dollar off coupon! Other than the price it was good...thanks!
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4

Hal Harris

Repeat customers should alway get a 15% Discount as we visit many times per year and we have more than one vehicle! Or do a buy ...

Repeat customers should alway get a 15% Discount as we visit many times per year and we have more than one vehicle! Or do a buy 5 and get one free of equal or less value to those of us that come in often for service!
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5

Terry O

Everyone friendly. Seemed to be enjoying their work. I wanted transmission fluid changed due to some problems I was starting ...

Everyone friendly. Seemed to be enjoying their work. I wanted transmission fluid changed due to some problems I was starting to have. Technician noted that level was low and could be causing problem and asked if I just wanted fluid added or still go ahead with change. Appreciated having that option although I still had fluid changed. I was watching other customers reactions as they sat in their cars. Saw smiles on their faces so they seemed to be having positive experience as well.
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5

Alm

The staff was courteous and attentive. Very thorough and they work quickly. I also have to replace my wipers cuz they pointed ou ...

The staff was courteous and attentive. Very thorough and they work quickly. I also have to replace my wipers cuz they pointed out they were in bad shape.
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5

Harry P

It was relatively quick with no line.

It was relatively quick with no line.
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5

AO

They told me everything I needed to know bout my car

They told me everything I needed to know bout my car
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5

Main

I appreciated the service we received here. It was my second time and it was better than the first. Less pressure to buy thing ...

I appreciated the service we received here. It was my second time and it was better than the first. Less pressure to buy things I really didn't need, perfect communication every step of the way, appropriate questions about my vehicle, and quickness of the job.
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5

Noreen

The staff was excellent! After installing my wipers the team member had me try them and checked my windshield washer fluid.Thoug ...

The staff was excellent! After installing my wipers the team member had me try them and checked my windshield washer fluid.Thoughtful & appreciated!Thanks so much!
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4

MJ

all ok,

all ok,
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4

TheBenJ

It was more expensive than i remembered.

It was more expensive than i remembered.
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4

David M

The visit was brief. I didn’t get much done.

The visit was brief. I didn’t get much done.
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5

Sue K.

We were in Rochester for emergency surgery and realized we needed the oil changed. The store was right along a road we normally ...

We were in Rochester for emergency surgery and realized we needed the oil changed. The store was right along a road we normally travel so I pulled in and about 40 minutes later I was pulling out. Very friendly staff and explained everything very well. Also showed pictures and numbers on his computer screen. I liked that idea rather than giving me a bunch of numbers to try and remember.
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5

Joe

The employees were very pleasant and helpful and the service was quick (18 min.)

The employees were very pleasant and helpful and the service was quick (18 min.)
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5

Your mom

quick and easy. Just too expensive.

quick and easy. Just too expensive.
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5

Ryan G

Efficient and fast and freindly .

Efficient and fast and freindly .
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5

Nick

Quick Service and a reasonable price due to a coupon I received via email. Without the coupon I feel the price is too high to vi ...

Quick Service and a reasonable price due to a coupon I received via email. Without the coupon I feel the price is too high to visit regularly.
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4

Chris

The report of service was confusing. At first I was told that an oil change would be premature, but the window sticker said that ...

The report of service was confusing. At first I was told that an oil change would be premature, but the window sticker said that an oil change was due. Then we discussed a top off, and I decided to do full service. At the conclusion, the attendant said that the oil filter was clean and did not need to be replaced, but it was not clear if it was replaced, even though a charge was made. I recommend that the window stickers provide information on the date and mileage when the las change was made and the date and mileage when the next change is due.
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5

terri

prompt reliable service - always dependable - Iwill return again

prompt reliable service - always dependable - Iwill return again
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5

Adam E.

Your CSR Talin did a fantastic job explaining what was going to happen and they also replaced my battery for me. The experience ...

Your CSR Talin did a fantastic job explaining what was going to happen and they also replaced my battery for me. The experience was fantastic and I have already recommended Valvoline to my family and friends.
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5

John C

The Valvoline representitives got the job completed, quickly, courtiously & effiecently...

The Valvoline representitives got the job completed, quickly, courtiously & effiecently...
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4

DM1301

No reason

No reason
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5

Todd M

The staff were friendly and knowledgeable!

The staff were friendly and knowledgeable!
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4

Sammy

The price of a regular oil change is a bit too high

The price of a regular oil change is a bit too high
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5

farmer's daughter

I like the new computer screen where you can watch your oil being changed. I feel very confident in what they are doing.

I like the new computer screen where you can watch your oil being changed. I feel very confident in what they are doing.
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5

Debbie

Absolutely fabulous staff!!! Most friendly and kind of all the Valvoline I have visited. I will definitely be back!!Thank-you ...

Absolutely fabulous staff!!! Most friendly and kind of all the Valvoline I have visited. I will definitely be back!!Thank-you for the wonderful service!!
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5

Anonymous

I was in this location chenching oil for the last ten years

I was in this location chenching oil for the last ten years
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5

Lynne

The service guy was very nice n explained things to me very well. The service was great. An i will most likely go back.

The service guy was very nice n explained things to me very well. The service was great. An i will most likely go back.
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4

MJ

To much sales pitch on other services

To much sales pitch on other services
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5

Alex M

My oil was changed efficiently and correctly.

My oil was changed efficiently and correctly.
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5

Mike M

your staff was pleasant , knowlagble , efficient .

your staff was pleasant , knowlagble , efficient .
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5

Anonymous

Will be back

Will be back
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5

KamiJ

Communicated wait time right away, light checks were done in advance to shorten bay time, discount given on services, excellent ...

Communicated wait time right away, light checks were done in advance to shorten bay time, discount given on services, excellent service as always
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5

Anonymous

Quick, courteous, and no pressure.

Quick, courteous, and no pressure.
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4

NH

Price little too high, even after applying e-mailed coupon

Price little too high, even after applying e-mailed coupon
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5

Eric H

The manager took care of the mistake they made last time

The manager took care of the mistake they made last time
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5

Jim M.

Extremely professional and courteous staff.

Extremely professional and courteous staff.
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5

Randy H.

I was very impressed with the staff handling my oil change and their professionalism.

I was very impressed with the staff handling my oil change and their professionalism.
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5

Scott E

just nice and friendly!!!!

just nice and friendly!!!!
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5

NathanS

I always enjoy the efficiency of Valvoline Instant Oil Changes. Super quick and easy.

I always enjoy the efficiency of Valvoline Instant Oil Changes. Super quick and easy.
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5

Don W.

Fantastic service from personnel and efficiently operated facility.

Fantastic service from personnel and efficiently operated facility.
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5

RJK

Very courteous personnel knowledgeable and answered my questions

Very courteous personnel knowledgeable and answered my questions
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5

Davey J.

Staff members were friendly and helpful. The product is a great value.

Staff members were friendly and helpful. The product is a great value.
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5

JohnP

The technician that waited on me was excellent!

The technician that waited on me was excellent!
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5

Using Jiffy Lube next

I got what I wanted in a reasonable time frame.

I got what I wanted in a reasonable time frame.
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5

Jerry M.

Service was extremely quick & efficient. Like not having to waste time waiting. GREAT JOB!!!!

Service was extremely quick & efficient. Like not having to waste time waiting. GREAT JOB!!!!
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5

Glenn M

They are verygood

They are verygood
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5

Shanae

I was very pleased with the lady taking care of me. Very friendly and energetic

I was very pleased with the lady taking care of me. Very friendly and energetic
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4

TJH

When outside had to shuffle around trying to ensure First in first serviced. Also the service rep that helped me was a bit pushy ...

When outside had to shuffle around trying to ensure First in first serviced. Also the service rep that helped me was a bit pushy about selling the filter with the oil change
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5

Kim L

I was traveling from St. Paul to New Albin, Iowa and had a little extra time. I decided to try to get an oil change, which was a ...

I was traveling from St. Paul to New Albin, Iowa and had a little extra time. I decided to try to get an oil change, which was a bit overdue. I was able to get the oil change completed well within the spare time I had with no appointment. All members of the staff I contacted at the location were polite and professional. A remarkable experience for a spur of the moment oil change while on the road.
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5

Safelite guy

I always go to this valvoline for my vehicles whether it be my company vehicles and or personal. The main reason I go there is b ...

I always go to this valvoline for my vehicles whether it be my company vehicles and or personal. The main reason I go there is because Devan, he's super personable and easy to talk to. One of the nicest guys I've ever met and he's very knowledgeable on any questions I have. Very impressed with this visit as always.
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5

YASIN OMRAN ALI ISMAIL

Thank you for your message all Satisfied verygood

Thank you for your message all Satisfied verygood
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4

Lauren A

Even with the coupon, it was still more expensive than I like to pay. My husband said he will do it himself next time instead of ...

Even with the coupon, it was still more expensive than I like to pay. My husband said he will do it himself next time instead of paying that much. I paid $35 when I am used to paying $25 elsewhere, with a coupon.
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5

Bryan M

The shop was short-handed that day Cassidy did a great job of taking care of all the customers that were there Cassidy and Devan ...

The shop was short-handed that day Cassidy did a great job of taking care of all the customers that were there Cassidy and Devan worked very efficiently to take care of everyone's needs even though they were missing some help. They did an excellent job
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5

Ashley

Courteous, friendly staff. Very efficient.

Courteous, friendly staff. Very efficient.
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4

Traci H

I came for an oil change, not to buy other services. I hate being asked to upgrade or purchase add on items. The price I pay for ...

I came for an oil change, not to buy other services. I hate being asked to upgrade or purchase add on items. The price I pay for an oil change is $20-25 higher than going to a dealership, I don’t want to feel pressured to buy something & bad about saying no.
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5

Gottlieb H.

Staff was friendly, informative, and fast.

Staff was friendly, informative, and fast.
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4

Jax B.

Highly Satisfied just seems a bit excessive to describe getting my oil changed. I was happy with my experience and will most l ...

Highly Satisfied just seems a bit excessive to describe getting my oil changed. I was happy with my experience and will most likely return.
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5

BW

Quick service covering a lot of different issues with reasonable speed.

Quick service covering a lot of different issues with reasonable speed.
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5

Miker744

Fast service once inside. Clear communication. Enjoyed the experience.

Fast service once inside. Clear communication. Enjoyed the experience.
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4

Anonymous

When I got home I had an oil puddle on the garage floor ? I believe oil was slopped on to the truck frame when removing the filt ...

When I got home I had an oil puddle on the garage floor ? I believe oil was slopped on to the truck frame when removing the filter and was not cleaned up. Or at least that is what I am hoping. I have checked the oil and it appears not to be leaking.
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5

Rick L

I was in a hurry and it got done fast

I was in a hurry and it got done fast
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5

Amanda L

Oil change was quick and convenient and they took care of a sound my van has been making.

Oil change was quick and convenient and they took care of a sound my van has been making.
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4

Anonymous

The wait

The wait
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5

Mel Y

Very good customer service and very professional

Very good customer service and very professional
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5

Tristan C

The employees are always very courteous and make sure to explain things in a way that I can understand. They try to keep things ...

The employees are always very courteous and make sure to explain things in a way that I can understand. They try to keep things uplifting as well.
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4

NapoleonTannerite

Price. I paid what I would say was way too much for my extra quarts of oil. Total was $88 dollars. I pay $49 at the dealer. Not ...

Price. I paid what I would say was way too much for my extra quarts of oil. Total was $88 dollars. I pay $49 at the dealer. Not sure if the dealer is losing money or not, but that’s a big cost savings to me. The employees were very courteous so maybe the extra cash goes into the payroll.
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5

Frank R

Fast Freindly

Fast Freindly
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2

RyanH

I visited Valvoline because of a $15 coupon I received. I ended up paying ~$30 after this coupon was applied. I can get an oil ...

I visited Valvoline because of a $15 coupon I received. I ended up paying ~$30 after this coupon was applied. I can get an oil change in Rochester for less than $30 w/o a coupon, I expected a better value. The waiting room is tiny, luckily I was the only one waiting or it would have been uncomfortable. There was/is a footprint on my interior floor from someone who had oil on their shoe, I have huge floor mats, pay attention where you put your dirty feet!
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5

Herman T

In and out

In and out
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4

Bob

Knowledgeable staff and friendly I was satisfied

Knowledgeable staff and friendly I was satisfied
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5

DD

The young lady Chaz was wonderful

The young lady Chaz was wonderful
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5

COB

Got in out very quickly. The staff is quite knowledgeable about most vehicles.Changed oil in two machines that day. Very friendl ...

Got in out very quickly. The staff is quite knowledgeable about most vehicles.Changed oil in two machines that day. Very friendly people.
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5

Susanna

Your employees are courteous and respectful. They offer extra help going out of their way.

Your employees are courteous and respectful. They offer extra help going out of their way.
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5

Chad M

The crew members took great care to inform me about what was going on from the minute I pulled in.

The crew members took great care to inform me about what was going on from the minute I pulled in.
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5

CS

Quick service, all needs were addressed, and staff was professional and courteous! Will definitely return for next oil change!

Quick service, all needs were addressed, and staff was professional and courteous! Will definitely return for next oil change!
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5

Nick C

The place was very busy, three cars waiting outside after three more had just pulled into the service bays. I was still greeted ...

The place was very busy, three cars waiting outside after three more had just pulled into the service bays. I was still greeted upon pulling up, given a wait time estimate, and my car was beginning to get worked on in about ten minutes. While there was clearly a new employee or two working, the manager was awesome. He apologized for the wait, took great friendly care of me, and I think he did a great job keeping everyone communicating and organized. It was the busiest I've ever seen this location in my five or so visits but the manager never skipped a beat. I wish I could remember his name, he's been there almost every time I've visited. I am more than capable to provide these services to my own car as I have for the last ten years I've been driving, but the convenience, speed, and service is worth the additional cost.
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5

RaK

Tech was very courteous and answered all my questions.

Tech was very courteous and answered all my questions.
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4

Tami F

I always bring a coupon, and if I don't have one, the technician finds one for me, always. This time, the guy said, sorry, you ...

I always bring a coupon, and if I don't have one, the technician finds one for me, always. This time, the guy said, sorry, you have to pull it up on your smart phone. I told him that I don't have a smart phone, and he said sorry.We bring all of our vehicles here (3 of them) for pretty much everything. I was irked that he was not willing to get us a coupon. Little thing, but big to me.
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5

Anonymous

Excellent service, good communication, and work done in a reasonable amount of time.

Excellent service, good communication, and work done in a reasonable amount of time.
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5

Labtrout25

Quick. Good records of previous actions. Friendly techs but costs a lot

Quick. Good records of previous actions. Friendly techs but costs a lot
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5

MichelleR

Quick and professional service

Quick and professional service
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5

CarolineC

The techs were awesome! They were happy and clearly having a great time. They were funny and very efficient. I was in a time cru ...

The techs were awesome! They were happy and clearly having a great time. They were funny and very efficient. I was in a time crunch and they got me out of there with plenty of time to spare.
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5

Todd G Customer service was awesome!!!

The asst. manager was assume. he went above and beyond the call of duty!!!Great JOB!!!

The asst. manager was assume. he went above and beyond the call of duty!!!Great JOB!!!
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4

tom

friendly staff and quick service

friendly staff and quick service
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4

Bob W.

I pulled in asked for just an oil change which I received with no problem. I was shocked at how the person was talking to the ...

I pulled in asked for just an oil change which I received with no problem. I was shocked at how the person was talking to the single woman in the stall next to me. He scared her half to death telling her she needed transmission fluid change, radiator flushed, tires rotated etc. He kept saying she would get stuck someplace on a highway. I regret not telling the lady to drive out the door.
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5

Lec m

They were all happy go lucky down to earth, and fun to listen to was a fun time, well continue to return thank you

They were all happy go lucky down to earth, and fun to listen to was a fun time, well continue to return thank you
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5

TonyA

Friendly and efficient staff. Next door to my work and they do a great job.

Friendly and efficient staff. Next door to my work and they do a great job.
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4

LH

Felt a bit pressured to up grade oil typeRealized my son had worked their years backAnd was advised to not go there because of c ...

Felt a bit pressured to up grade oil typeRealized my son had worked their years backAnd was advised to not go there because of cost❗️ I think they should throw in a car wash for what is paid for services ❗️Heard the guy putting in the gas additive ask if he should put all of it ❓ live and learn😝
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5

Loy

Always great customer service. As a female I've been taken advantage of with taking my vehicles in for services. I do my researc ...

Always great customer service. As a female I've been taken advantage of with taking my vehicles in for services. I do my research and I knowledge. I now this is a "safe" place to take my car and I can say I fully trust Valvoline NW Rochester mn. I've had the owner/manager a couple of times. He is great. If I have questions he takes the time to inform me and he's honest. In my experience with the car industry-that's hard to find.
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5

Kraig

Staff is knowledgeable and talked thru the process and were very professional

Staff is knowledgeable and talked thru the process and were very professional
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5

Educator&Parent

Professional crew, treated with respect, detail to my car, quick but not hurried, helpful when I wanted my online discount. Valv ...

Professional crew, treated with respect, detail to my car, quick but not hurried, helpful when I wanted my online discount. Valvoline quality oil full synthetic. Clean waiting area. I used Valvoline where I lived before and was always satisfied. This Valvoline is excellent, too.
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4

Jurg

It was fine. There was nothing stand out.

It was fine. There was nothing stand out.
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5

scott

They do good work n use quality oil

They do good work n use quality oil
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5

Matthew

They were friendly and helpful and it didn't take as long as expected.

They were friendly and helpful and it didn't take as long as expected.
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5

L. Vincent

The assistant manager was extremely friendly. Some of the other techs were quiet which was okay. I have been coming to valvoline ...

The assistant manager was extremely friendly. Some of the other techs were quiet which was okay. I have been coming to valvoline for yrs and will continue too.
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5

Sievers K

They keep records of my last visit. I feel like they are not forcing a service on me. I am able to get something fixed now or la ...

They keep records of my last visit. I feel like they are not forcing a service on me. I am able to get something fixed now or later,no pressure at all.
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5

S W

Michael was very helpful and knowledgeable on what my car needed, and didn't pressure me to purchase additional items I didn't n ...

Michael was very helpful and knowledgeable on what my car needed, and didn't pressure me to purchase additional items I didn't need. Eli also helped answer additional questions concerning my headlights and where I can go to purchase and replace them.Whoever did the oil change underneath was VERY fast and I was impressed with the quick service. I trust Valvoline for all my oil changes, but this one went exceptionally well. Thanks again, guys!
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5

Corey

All the staff was very friendly and professional. Devan took time to explain all the services, was very friendly.

All the staff was very friendly and professional. Devan took time to explain all the services, was very friendly.
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5

Stephanie M

Very, very friendly and obviously knowledgeable staff. Very pleasant experience! Shouldn't have marked that I waited outside, ...

Very, very friendly and obviously knowledgeable staff. Very pleasant experience! Shouldn't have marked that I waited outside, I arrived before they opened (wouldn't let me go back in questions). I was immediately greeted at the opening time, and immediately directed into my bay and entered. Prices were not so desirable, by the time I left there I had $100+, when I typically spend around $40. However, the convenience and speed, as well as the friendly staff definitely made the experience well-worth my time and money.
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5

Mark W

Very quickFriendly staff

Very quickFriendly staff
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5

RCA

Good friendly staff

Good friendly staff
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4

Bob B

The staff was joking around with each other in an unprofessional manner in my opinion. The price is starting to get to the poin ...

The staff was joking around with each other in an unprofessional manner in my opinion. The price is starting to get to the point where I might decide to go elsewhere. I can get a quick lube at my dealer under $25. It may take a few minutes longer but still under 30 minutes.
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5

Heather A

I had a very positive experience there. The mechanics that worked on my car were easy to understand, very thorough, and worked ...

I had a very positive experience there. The mechanics that worked on my car were easy to understand, very thorough, and worked quickly. I have never had a bad experience at this Valvoline station all the employees are wonderful to work with
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5

Bob W

The price wasn't too bad, given the $15 coupon you folks emailed me

The price wasn't too bad, given the $15 coupon you folks emailed me
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5

MikeB

Very busy, but were fast, efficient and curteoud

Very busy, but were fast, efficient and curteoud
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5

Bethany H

I am highly satisfied because of the quick service. Can usually be in and out in 20 minutes.

I am highly satisfied because of the quick service. Can usually be in and out in 20 minutes.
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5

Steph M.

It was not busy as I pulled right in to a bay and everyone available started working on the car right away, good team work!

It was not busy as I pulled right in to a bay and everyone available started working on the car right away, good team work!
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4

Anonymous

The people were friendly and doing a good job at their job

The people were friendly and doing a good job at their job
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5

Tiffy

Very fast

Very fast
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5

Michelle B

Everyone was very friendly and knowledgeable.

Everyone was very friendly and knowledgeable.
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5

DJ

I appreciate the professionalism of the employees and the quality of Valvoline products.

I appreciate the professionalism of the employees and the quality of Valvoline products.
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5

Gayle J

Wonderful servousband courteous and helpful staff

Wonderful servousband courteous and helpful staff
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5

Karen V

Staff was very professional and didn't pressure me into anything.

Staff was very professional and didn't pressure me into anything.
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5

bridgett

The staff were very friendly, made sure the process was quick and easy. They were not too pushy on having me purchase additional ...

The staff were very friendly, made sure the process was quick and easy. They were not too pushy on having me purchase additional things. They even went as far as shaking and cleaning out the leaves in my air filter when checking it. I have gone to Valvoline many times for oil changes and they could tell it wasn't my first time so they just ran through the routine very fast and casually which I really appreciated. I have to say that the staff at the 55th St. NW in Rochester have always been great - they are fun, know what they are doing and very on top of everything. I enjoy going to that location!!
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2

mushroom hunter

R9ip off!

R9ip off!
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5

Paul C

I am a long time customer of this location and have always been satisfied with my experience. Your service costs a little more t ...

I am a long time customer of this location and have always been satisfied with my experience. Your service costs a little more than other shops but I never have to worry if they will do a good job. Your team of pros gets the job done right and in a timely fashion. I appreciate that fact very much. Keep up the good work!!!
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5

Alexander D

The employee who helped me was knowledgeable and was very willing to share his expertise about automotive care. His name is Mich ...

The employee who helped me was knowledgeable and was very willing to share his expertise about automotive care. His name is Michael. He was very personable and professional and explained to me in a detailed manner some very important points about how to take care of my car in addition to the value of doing a regular oil change.
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5

Tristin

I always know what to expect and don't feel pressured into buying anything extra. As a younger guy, I feel pretty comfortable w ...

I always know what to expect and don't feel pressured into buying anything extra. As a younger guy, I feel pretty comfortable with the guys that work at Valvoline and don't feel intimidated at all. Usually, I end up getting a compliment on my car which always makes me feel good.
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5

Devon P

Great people, awesome experience every time I need an oil change

Great people, awesome experience every time I need an oil change
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4

Steve R

It was OK. At first I was the only one in there and had no issues but a car that came about 10 minutes after me left before I di ...

It was OK. At first I was the only one in there and had no issues but a car that came about 10 minutes after me left before I did. Seem kind of slow service when I was the only car in there.
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5

Kennybgood

Staff were quick, courteous, and very efficient, would highly recommend this team to everyone

Staff were quick, courteous, and very efficient, would highly recommend this team to everyone
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5

HH

We are always impressed by the service that we receive at this location. So much so we uaually forget to show them our coupon f ...

We are always impressed by the service that we receive at this location. So much so we uaually forget to show them our coupon for the $7 discount...
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5

S Ruth

Have been here before that's why I come back

Have been here before that's why I come back
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5

Mary H

Always really nice employees. I can sit in my car. Very professional. They are usually really quick.

Always really nice employees. I can sit in my car. Very professional. They are usually really quick.
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5

m. c.

This service center is amazingly honest. The service guy told me I did not need an oil change yet. Then he checked everything ...

This service center is amazingly honest. The service guy told me I did not need an oil change yet. Then he checked everything and topped me off for free. I am impressed. I do come here for service regularly and the manager is also a real model of honesty and knowledge/helpfulness. Outstanding.
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5

Cory

My truck was over heating and he added radiator fluid and helped me trouble shoot

My truck was over heating and he added radiator fluid and helped me trouble shoot
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5

Rochester1

They were kind, professional and efficient.

They were kind, professional and efficient.
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5

KathyP

I live in another state now, but plan my oil changes around trips back to Rochester. Pricing and services are reasonable, staff ...

I live in another state now, but plan my oil changes around trips back to Rochester. Pricing and services are reasonable, staff is fast and friendly. It doesn't hurt that Culver's is right next door, either!
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2

John doe

Pulled in the shop, had a coupon for 19.99 oil change. The attendant said it was expired. There was no expiration date on the co ...

Pulled in the shop, had a coupon for 19.99 oil change. The attendant said it was expired. There was no expiration date on the coupon.He was going to make me pay full price.I said you advertise that you take other coupons from competitors, but you won't take one of your own that doesn't have any expiration date on it.I searched on my phone untell I found a different coupon, this coupon also did not have an expiration date.This is not the first time I have had problems with your company and coupons.I am very dissatisfied with the fact of your coupon problems.If the coupon says 19.99 and has mot date on it, it should be excepted!
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5

Happy Valvoline Customer!!!

I asked my technician to check my tires as well as my AC. They found problems with both... charged my AC and sent me to Discoun ...

I asked my technician to check my tires as well as my AC. They found problems with both... charged my AC and sent me to Discount tire to have a tire replaced. They also changed my windshield wipers. They were proffesional, proficient and very kind. They made my day!
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5

Michelle B.

Very professional and nice. I was introduced to everyone there, how nice is that?! I will be a regular customer, thank you

Very professional and nice. I was introduced to everyone there, how nice is that?! I will be a regular customer, thank you
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5

Willass Maximus

I went in to get my AC system recharged. The Valvoline Employee was very quick about getting everything ready and rolling. He wa ...

I went in to get my AC system recharged. The Valvoline Employee was very quick about getting everything ready and rolling. He was done with the whole process in about 15-20 minutes. When he tested the AC after if was filled he couldn't get it to where he wanted it at but I assumed this was because of the way the system worked. It has a temperature control rather than just a "max cold/AC" setting. He let me take it out of the shop and drive it for a bit to see if the AC was working better than before without charging me. I drove it for about 20 minutes and came back to let him know that it was working much better than before. I then paid him the discounted amount that I was told about. I was pretty surprised that he let me leave before I paid for the service.
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5

Michelle Diaz

The older gentleman was amazing. Very knowledgeable and willing to go the extra mile. He seemed to be a mentor to all of the oth ...

The older gentleman was amazing. Very knowledgeable and willing to go the extra mile. He seemed to be a mentor to all of the other mechanics there. And thus was very good to see.
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4

Aman41291@yahoo.com

I waited outside Valvoline for 15 minutes or so, if I was able to go in immediately I would have been satisfied.

I waited outside Valvoline for 15 minutes or so, if I was able to go in immediately I would have been satisfied.
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5

Mr B

Great customer service. Prices are kinda high but in line with industry.

Great customer service. Prices are kinda high but in line with industry.
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5

Ballinknight40

The staff knew exactly what they were doing and were very good about communicating what they were doing.

The staff knew exactly what they were doing and were very good about communicating what they were doing.
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5

Rochester-Chuck

Always friendly. Staff is very busy getting things done but they communicate challenges with each other so one might help anoth ...

Always friendly. Staff is very busy getting things done but they communicate challenges with each other so one might help another. Everybody gets the best service that way. All three bays were full! Woo Hoo!! Good for another 5,000 Miles!
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4

rainafyre

The price I paid was a lot steeper than the competition, I feel. Afterwards, I found a cheaper coupon online, so that was frustr ...

The price I paid was a lot steeper than the competition, I feel. Afterwards, I found a cheaper coupon online, so that was frustrating.
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5

David from Eyota, Mn

The staff were effective in their service and did a good job. Always use Valvoline for my oil changes.

The staff were effective in their service and did a good job. Always use Valvoline for my oil changes.
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4

NoDonnyTheseMenAreNihlists

Mentioned I wanted the "conventional" oil change (terminology from your website) and the guy didn't seem to notice or communicat ...

Mentioned I wanted the "conventional" oil change (terminology from your website) and the guy didn't seem to notice or communicate that with anyone. Had to tell the next person that was trying to upsell me on the full change (diagnostics, wipers, etc.)
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5

John L

We have been using the teams services on 55th street for some time. They are always professional and provide great service for ...

We have been using the teams services on 55th street for some time. They are always professional and provide great service for our family. You have a great team there!
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4

Mark

It appeared there was only on staff in the pit for three bays. That resulted in a longer wait than the advertised 15-minute oil ...

It appeared there was only on staff in the pit for three bays. That resulted in a longer wait than the advertised 15-minute oil change.
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5

jffbenn

The technician that started to perform the oil change noticed 2 small gas leaks along my gas line. Therefore, the oil change cou ...

The technician that started to perform the oil change noticed 2 small gas leaks along my gas line. Therefore, the oil change could not be performed. I was thankful that the technician discovered this issue so that I could have it taken care of. Since I was in the shop already, the technician still topped off my fluids, performed the safety checks and filled my tires with air. All at no cost. I will definitely use this location in the future for my next oil change.
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5

SteveH

I first stopped on may 21 and they checked and didn't have my canister oil filter. They said they would have it on may 23. I wa ...

I first stopped on may 21 and they checked and didn't have my canister oil filter. They said they would have it on may 23. I was glad they checked for the oil filter before they started and topped off the fluids. They told me to come back on may 23. They had filter and changed my oil. It was fast and professional.
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5

mel Y

very friendly service personal,

very friendly service personal,
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5

Sue s

I visited after work and there was a huge line. The service ppl checked in with me 2 times to let me know the wait time. I decid ...

I visited after work and there was a huge line. The service ppl checked in with me 2 times to let me know the wait time. I decided to leave and I came back later when they weren't so busy. There is a jiffy lube on my way home but I trust this valvoline completely and didn't want to go anywhere else.
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5

Robert R

Got me in quick, and out quickly. Just what i needed,

Got me in quick, and out quickly. Just what i needed,
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4

Randy's Welding

My wife was having a bad day and the oil change took a little longer than she had expected but was still satisfied after I had t ...

My wife was having a bad day and the oil change took a little longer than she had expected but was still satisfied after I had talked with her.
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5

Susanna M

Great customer service, they go beyond, and I am happy for it.

Great customer service, they go beyond, and I am happy for it.
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4

Sunshine

The price to me was expensive for a basic oil change.

The price to me was expensive for a basic oil change.
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5

Chuckk

Quick and easy

Quick and easy
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5

Red

Friendly staff.. fast.. good service..

Friendly staff.. fast.. good service..
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5

Anonymous

Nicely done............

Nicely done............
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5

Kevin J

They told me I was shot on oil and transmission fluid. I was aware of the oil, but not of the tranny fluid. The also informed me ...

They told me I was shot on oil and transmission fluid. I was aware of the oil, but not of the tranny fluid. The also informed me I can stop back and get fluids checked and filled if needed once between visits. Thank you!!!!
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5

Rose M.

They're never really pushy about offering more services but they always keep me in the know of what's going on in my vehicle. Th ...

They're never really pushy about offering more services but they always keep me in the know of what's going on in my vehicle. This visit, I asked them if they did tire rotations and they said yes. So they checked my tires and suggested to get new ones instead. I really loved that they were looking out for my safety more than making a sale. Thanks Valvoline.
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5

TomH

The price was unbelievably low and the service was very quick

The price was unbelievably low and the service was very quick
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5

Pip

Fast, very polite, knowledgeable staff

Fast, very polite, knowledgeable staff
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5

Rickster

Great place always fast and friendly

Great place always fast and friendly
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5

AndreaH

Friendly and efficient

Friendly and efficient
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5

Tgulli

I liked that I was not pressured to do other upgrades to my vehicle. They were honest about my air filter not needing to be repl ...

I liked that I was not pressured to do other upgrades to my vehicle. They were honest about my air filter not needing to be replaced unlike other places!
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5

Dave K.

I have been going there for years. Staff is friendly and competent. Vehicle has 175000 miles with very little problems. I trust ...

I have been going there for years. Staff is friendly and competent. Vehicle has 175000 miles with very little problems. I trust the Valvoline line of products.
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5

Rj

I like valvoline oil and it doesn't take to long to have it changed

I like valvoline oil and it doesn't take to long to have it changed
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5

SteveG

Was over lunch, planned to pick up a burger at next door restaurant, the staff quickly got the oil change work started, and was ...

Was over lunch, planned to pick up a burger at next door restaurant, the staff quickly got the oil change work started, and was nearly finished by the time I returned from lunch.
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5

Katt

Always extremely helpful

Always extremely helpful
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5

Logan

Everyone is very kind

Everyone is very kind
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5

Angie

They guys were all very friendly would go back!

They guys were all very friendly would go back!
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4

Larry N

The prices keep going up.

The prices keep going up.
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5

BrittanyH

I always go to the Rochester MN Valvoline now, even with mechanics in the family, its so convenient as I can have my kids in the ...

I always go to the Rochester MN Valvoline now, even with mechanics in the family, its so convenient as I can have my kids in the car and still have the car cared for. It fits best into our busy schedules, and we also LOVE seeing Dennis at this Valvoline, he always is so friendly and helpful, and never pushy. He worked with Eli this last time to do an oil change for us and they were both incredibly quick, and thorough. We always have a good laugh when we are in, and never leave disappointed, I honestly wish I could recruit Dennis to come work at Lowe's with us, for myself as a manager, this kind of customer service is indispensable.
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5

Papabrody

Had time constraints. Oil change and tire rotation completed to satisfaction.

Had time constraints. Oil change and tire rotation completed to satisfaction.
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5

Mark T.

The team at Valvoline Oil Change quickly & professionally performed the 5,000 mile oil change on my Toyota Prius. The staff was ...

The team at Valvoline Oil Change quickly & professionally performed the 5,000 mile oil change on my Toyota Prius. The staff was courteous and responsive -- while also performing the oil changes for the other customers at the store at the same time.
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5

VJE

Quick easy and very friendly service.

Quick easy and very friendly service.
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4

Brandy

The price is way too expensive. If I did the oil change myself I would pay 1/3 of the price but I don't have the equipment or ro ...

The price is way too expensive. If I did the oil change myself I would pay 1/3 of the price but I don't have the equipment or room to do them. It's too bad.
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5

SS55960

The staff are outstanding

The staff are outstanding
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5

TheOracle

Good people

Good people
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5

Kayla

Rochester Mn

3370 55Th St Nw
Rochester, MN, 55901

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

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CUSTOMER REVIEWS

Rochester Mn

3370 55Th St Nw Rochester, MN, 55901

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

3370 55Th St Nw
Rochester, MN, 55901