Woodbury

The ease of pulling in for service while i wait in my car.

The ease of pulling in for service while i wait in my car.

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The ease of pulling in for service while i wait in my car.

The ease of pulling in for service while i wait in my car.

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The oil change was quick and the workers were very friendly.

The oil change was quick and the workers were very friendly.

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The oil change was quick and the workers were very friendly.

The oil change was quick and the workers were very friendly.

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Customer Service was excellent. Friendly Staff. Very professional and knowledgeable

Customer Service was excellent. Friendly Staff. Very professional and knowledgeable

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There were only 2 technicians working so only 1 out 3 bays were being used. Wait time longer

There were only 2 technicians working so only 1 out 3 bays were being used. Wait time longer

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There were only 2 technicians working so only 1 out 3 bays were being used. Wait time longer

There were only 2 technicians working so only 1 out 3 bays were being used. Wait time longer

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Very Professional and Fast 👌

Very Professional and Fast 👌

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Customer Service was excellent. Friendly Staff. Very professional and knowledgeable

Customer Service was excellent. Friendly Staff. Very professional and knowledgeable

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Very Professional and Fast 👌

Very Professional and Fast 👌

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Very fast and efficient!

Very fast and efficient!

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Very fast and efficient!

Very fast and efficient!

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I was extremely satisfied with my visit. And the staff at that location is amazing!

I was extremely satisfied with my visit. And the staff at that location is amazing!

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I was extremely satisfied with my visit. And the staff at that location is amazing!

I was extremely satisfied with my visit. And the staff at that location is amazing!

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I pulled up to the door, and I believe they were cleaning up for the night. the open sign was lit as I pulled up. they opened th ...

I pulled up to the door, and I believe they were cleaning up for the night. the open sign was lit as I pulled up. they opened the door, invited me in & tag teamed my vehicle. I'm glad they didn't turn me away & and had my vehicle done in 15 min.

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The two people I interacted with were both friendly and extremely efficient. It was a quick and pleasant experience. I’ll be ba ...

The two people I interacted with were both friendly and extremely efficient. It was a quick and pleasant experience. I’ll be back.

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I pulled up to the door, and I believe they were cleaning up for the night. the open sign was lit as I pulled up. they opened th ...

I pulled up to the door, and I believe they were cleaning up for the night. the open sign was lit as I pulled up. they opened the door, invited me in & tag teamed my vehicle. I'm glad they didn't turn me away & and had my vehicle done in 15 min.

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The two people I interacted with were both friendly and extremely efficient. It was a quick and pleasant experience. I’ll be ba ...

The two people I interacted with were both friendly and extremely efficient. It was a quick and pleasant experience. I’ll be back.

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Quick, no appointment necessary, friendly service, no pressure, and thorough oil change. This is my new “go to” service station! ...

Quick, no appointment necessary, friendly service, no pressure, and thorough oil change. This is my new “go to” service station! Love it!!!!!

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Quick, no appointment necessary, friendly service, no pressure, and thorough oil change. This is my new “go to” service station! ...

Quick, no appointment necessary, friendly service, no pressure, and thorough oil change. This is my new “go to” service station! Love it!!!!!

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Great guys. Great service

Great guys. Great service

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Great guys. Great service

Great guys. Great service

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Friendly folks, professionals.

Friendly folks, professionals.

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Friendly folks, professionals.

Friendly folks, professionals.

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fast service , friendly ,no pressure

fast service , friendly ,no pressure

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fast service , friendly ,no pressure

fast service , friendly ,no pressure

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I was highly satisfied with the experience! The guys were good and knowledgeable.

I was highly satisfied with the experience! The guys were good and knowledgeable.

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I was highly satisfied with the experience! The guys were good and knowledgeable.

I was highly satisfied with the experience! The guys were good and knowledgeable.

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I always go to this Valvoline store. Recently I have had to wait because of long lines. This time no waiting and I got good ser ...

I always go to this Valvoline store. Recently I have had to wait because of long lines. This time no waiting and I got good service.

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I always go to this Valvoline store. Recently I have had to wait because of long lines. This time no waiting and I got good ser ...

I always go to this Valvoline store. Recently I have had to wait because of long lines. This time no waiting and I got good service.

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Great visit, I will come back, the women who directed the crew was friendly and did a great job

Great visit, I will come back, the women who directed the crew was friendly and did a great job

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Great visit, I will come back, the women who directed the crew was friendly and did a great job

Great visit, I will come back, the women who directed the crew was friendly and did a great job

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It was the fastest time yet.

It was the fastest time yet.

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It was the fastest time yet.

It was the fastest time yet.

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Over priced. An oil change for $45 is obscene

Over priced. An oil change for $45 is obscene

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Over priced. An oil change for $45 is obscene

Over priced. An oil change for $45 is obscene

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I appreciate the friendly faces and the efficiency of the whole process. It was easy to fit it into my schedule.

I appreciate the friendly faces and the efficiency of the whole process. It was easy to fit it into my schedule.

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I appreciate the friendly faces and the efficiency of the whole process. It was easy to fit it into my schedule.

I appreciate the friendly faces and the efficiency of the whole process. It was easy to fit it into my schedule.

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Service was timely. Not pressured into additional services.

Service was timely. Not pressured into additional services.

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Service was timely. Not pressured into additional services.

Service was timely. Not pressured into additional services.

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Fast, courteous, and respect full service that was both informative and expedited. The facility was clean and everyone was work ...

Fast, courteous, and respect full service that was both informative and expedited. The facility was clean and everyone was working together

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Fast, courteous, and respect full service that was both informative and expedited. The facility was clean and everyone was work ...

Fast, courteous, and respect full service that was both informative and expedited. The facility was clean and everyone was working together

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Personal associates were professional and friendly.

Personal associates were professional and friendly.

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Fast curtious service and good communication throughout my time there.

Fast curtious service and good communication throughout my time there.

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Personal associates were professional and friendly.

Personal associates were professional and friendly.

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Fast curtious service and good communication throughout my time there.

Fast curtious service and good communication throughout my time there.

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Only two employees showed up for work on this day and yet they were running all three Bays and taking care of customers as fast ...

Only two employees showed up for work on this day and yet they were running all three Bays and taking care of customers as fast as they could very impressed with both Torrance and Lane I will definitely be back to this store in the future.

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Only two employees showed up for work on this day and yet they were running all three Bays and taking care of customers as fast ...

Only two employees showed up for work on this day and yet they were running all three Bays and taking care of customers as fast as they could very impressed with both Torrance and Lane I will definitely be back to this store in the future.

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Fast, and I can stay in my car.

Fast, and I can stay in my car.

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Fast, and I can stay in my car.

Fast, and I can stay in my car.

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took almost 40 minutes to complete the oil change

took almost 40 minutes to complete the oil change

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took almost 40 minutes to complete the oil change

took almost 40 minutes to complete the oil change

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When I first got there I had to wait about 20 min they only had 3 guys working but they were great and up front with everything. ...

When I first got there I had to wait about 20 min they only had 3 guys working but they were great and up front with everything. The work was done quick and answered all my questions.

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When I first got there I had to wait about 20 min they only had 3 guys working but they were great and up front with everything. ...

When I first got there I had to wait about 20 min they only had 3 guys working but they were great and up front with everything. The work was done quick and answered all my questions.

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This is my regular station to stop at, all the technicians are friendly and helpful and don’t apply pressure with up selling, th ...

This is my regular station to stop at, all the technicians are friendly and helpful and don’t apply pressure with up selling, they just make you aware of services available that you may need based on vehicle specific recommendations. I’ve sent many of my friends and family to this location and they have all had pleasant experiences and are now return customers as well.

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This is my regular station to stop at, all the technicians are friendly and helpful and don’t apply pressure with up selling, th ...

This is my regular station to stop at, all the technicians are friendly and helpful and don’t apply pressure with up selling, they just make you aware of services available that you may need based on vehicle specific recommendations. I’ve sent many of my friends and family to this location and they have all had pleasant experiences and are now return customers as well.

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They were extremely friendly and professional. Once I got into the bay, they worked very quickly.

They were extremely friendly and professional. Once I got into the bay, they worked very quickly.

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They were extremely friendly and professional. Once I got into the bay, they worked very quickly.

They were extremely friendly and professional. Once I got into the bay, they worked very quickly.

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Very efficient work process and the teamwork that makes it happen. Was shown my air filter and told that it looks good. No false ...

Very efficient work process and the teamwork that makes it happen. Was shown my air filter and told that it looks good. No false selling methods.

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The person who helped me out was extremely friendly, down to earth, and honest. He did not pressure me into additional services, ...

The person who helped me out was extremely friendly, down to earth, and honest. He did not pressure me into additional services, however, provided great advice to a non savvy car own! This is my second time to a Valvoline and have been extremely satisfied with both my experiences. It is quick and easy and has great customer service!

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Very efficient work process and the teamwork that makes it happen. Was shown my air filter and told that it looks good. No false ...

Very efficient work process and the teamwork that makes it happen. Was shown my air filter and told that it looks good. No false selling methods.

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The person who helped me out was extremely friendly, down to earth, and honest. He did not pressure me into additional services, ...

The person who helped me out was extremely friendly, down to earth, and honest. He did not pressure me into additional services, however, provided great advice to a non savvy car own! This is my second time to a Valvoline and have been extremely satisfied with both my experiences. It is quick and easy and has great customer service!

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I came in with a 2-year Mazda. The 30000 mile check up and service at the dealer was going to be $241 (including tire rotation). ...

I came in with a 2-year Mazda. The 30000 mile check up and service at the dealer was going to be $241 (including tire rotation). I’ve trusted Valvoline with previous cars and they do the same service as was listed on the dealers service plan. The cost was $80.70....and if the tires had needed rotation, it would have only been $20 more. I got it done quickly on Sunday morning and didn’t need to make an appointment and wait 3 hours. The manager was Tamar Lyons and he was a great help!!

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I came in with a 2-year Mazda. The 30000 mile check up and service at the dealer was going to be $241 (including tire rotation). ...

I came in with a 2-year Mazda. The 30000 mile check up and service at the dealer was going to be $241 (including tire rotation). I’ve trusted Valvoline with previous cars and they do the same service as was listed on the dealers service plan. The cost was $80.70....and if the tires had needed rotation, it would have only been $20 more. I got it done quickly on Sunday morning and didn’t need to make an appointment and wait 3 hours. The manager was Tamar Lyons and he was a great help!!

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It was quick and I was not pressured to buy extra things. I had to verify which oil I wanted because I think he assumed I would ...

It was quick and I was not pressured to buy extra things. I had to verify which oil I wanted because I think he assumed I would use the same as before without asking. He was helpful applying my online coupon.

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It was quick and I was not pressured to buy extra things. I had to verify which oil I wanted because I think he assumed I would ...

It was quick and I was not pressured to buy extra things. I had to verify which oil I wanted because I think he assumed I would use the same as before without asking. He was helpful applying my online coupon.

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Service personnel very friendly, no pressure to purchase extra services, no waiting, and quick service

Service personnel very friendly, no pressure to purchase extra services, no waiting, and quick service

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Service personnel very friendly, no pressure to purchase extra services, no waiting, and quick service

Service personnel very friendly, no pressure to purchase extra services, no waiting, and quick service

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The friendliness of the staff was welcoming. The staff was professional and thorough. especially Torrence in Woodbury

The friendliness of the staff was welcoming. The staff was professional and thorough. especially Torrence in Woodbury

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The friendliness of the staff was welcoming. The staff was professional and thorough. especially Torrence in Woodbury

The friendliness of the staff was welcoming. The staff was professional and thorough. especially Torrence in Woodbury

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The shop was short staffed. A rep greeted me and told me how long it would be. I waited it out other customers choose to leav ...

The shop was short staffed. A rep greeted me and told me how long it would be. I waited it out other customers choose to leave. Once in service was exceptional as always

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The shop was short staffed. A rep greeted me and told me how long it would be. I waited it out other customers choose to leav ...

The shop was short staffed. A rep greeted me and told me how long it would be. I waited it out other customers choose to leave. Once in service was exceptional as always

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It was quick and easy. The staff was courteous.

It was quick and easy. The staff was courteous.

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It was quick and easy. The staff was courteous.

It was quick and easy. The staff was courteous.

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Nothing major happened that was a problem, but at the same time nothing exceptional happened that I felt deserved a highly satis ...

Nothing major happened that was a problem, but at the same time nothing exceptional happened that I felt deserved a highly satisfied rating. They did what I came in for. It took a little bit of time, and I paid more than I really wanted to, but otherwise I was satisfied.

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Nothing major happened that was a problem, but at the same time nothing exceptional happened that I felt deserved a highly satis ...

Nothing major happened that was a problem, but at the same time nothing exceptional happened that I felt deserved a highly satisfied rating. They did what I came in for. It took a little bit of time, and I paid more than I really wanted to, but otherwise I was satisfied.

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There is no specific reason why I was not highly satisfied. Overall I was highly satisfied

There is no specific reason why I was not highly satisfied. Overall I was highly satisfied

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There is no specific reason why I was not highly satisfied. Overall I was highly satisfied

There is no specific reason why I was not highly satisfied. Overall I was highly satisfied

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No wait time, expert service and very professional

No wait time, expert service and very professional

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No wait time, expert service and very professional

No wait time, expert service and very professional

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Everyone that works here is knowledgeable, efficient, happy, making my vist pleasant.

Everyone that works here is knowledgeable, efficient, happy, making my vist pleasant.

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Everyone that works here is knowledgeable, efficient, happy, making my vist pleasant.

Everyone that works here is knowledgeable, efficient, happy, making my vist pleasant.

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The cost was rather high. In addition, I was told a price for the oil change. The price came in high than expected. They ended u ...

The cost was rather high. In addition, I was told a price for the oil change. The price came in high than expected. They ended up charging me for an extra quart of oil but not not let me know this. I checked and the capacity for my vehicle is 6 quarts, they said they put 7 in. A little bit more than capacity is ok- but a whole quart? First time I have every been charged for 7 quarts. Either way- at least they could have explained this extra charge!

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The cost was rather high. In addition, I was told a price for the oil change. The price came in high than expected. They ended u ...

The cost was rather high. In addition, I was told a price for the oil change. The price came in high than expected. They ended up charging me for an extra quart of oil but not not let me know this. I checked and the capacity for my vehicle is 6 quarts, they said they put 7 in. A little bit more than capacity is ok- but a whole quart? First time I have every been charged for 7 quarts. Either way- at least they could have explained this extra charge!

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It took way too long for the whole thing

It took way too long for the whole thing

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It took way too long for the whole thing

It took way too long for the whole thing

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Friendly and professional

Friendly and professional

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Friendly and professional

Friendly and professional

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5 Stars, very friendly staff even though it was late and a very busy day. I am very pleased with the service!

5 Stars, very friendly staff even though it was late and a very busy day. I am very pleased with the service!

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5 Stars, very friendly staff even though it was late and a very busy day. I am very pleased with the service!

5 Stars, very friendly staff even though it was late and a very busy day. I am very pleased with the service!

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I usually go to the location on the north end of Woodbury but thought I would give this newer location a try. I was not impress ...

I usually go to the location on the north end of Woodbury but thought I would give this newer location a try. I was not impressed with the overall feel of the facility. Though clean and seemed to be organized, my helper had difficulty with the computer and I had to change slots. The staff seemed robotic almost, not making small talk or smiling... just asking the questions and doing the work. I will return to my other location from now on. They greet with a smile, seem more energetic and happy to be there.

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I usually go to the location on the north end of Woodbury but thought I would give this newer location a try. I was not impress ...

I usually go to the location on the north end of Woodbury but thought I would give this newer location a try. I was not impressed with the overall feel of the facility. Though clean and seemed to be organized, my helper had difficulty with the computer and I had to change slots. The staff seemed robotic almost, not making small talk or smiling... just asking the questions and doing the work. I will return to my other location from now on. They greet with a smile, seem more energetic and happy to be there.

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Both of the guys I spoke with were super friendly and answered all my questions!

Both of the guys I spoke with were super friendly and answered all my questions!

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Both of the guys I spoke with were super friendly and answered all my questions!

Both of the guys I spoke with were super friendly and answered all my questions!

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The price is quite high for a 10 minute process. Prices for filters are outrageous.

The price is quite high for a 10 minute process. Prices for filters are outrageous.

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The price is quite high for a 10 minute process. Prices for filters are outrageous.

The price is quite high for a 10 minute process. Prices for filters are outrageous.

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I was satisfied the guys were nice

I was satisfied the guys were nice

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Perfect customer service and explained everything i needed and offer other services

Perfect customer service and explained everything i needed and offer other services

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I was satisfied the guys were nice

I was satisfied the guys were nice

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Perfect customer service and explained everything i needed and offer other services

Perfect customer service and explained everything i needed and offer other services

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The service was fine, just not exemplary which would merit a highly satisfied.

The service was fine, just not exemplary which would merit a highly satisfied.

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The service was fine, just not exemplary which would merit a highly satisfied.

The service was fine, just not exemplary which would merit a highly satisfied.

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I use this store because they are fast and friendly. They are helpful and knowledgeable. I just needed a turn signal bulb repl ...

I use this store because they are fast and friendly. They are helpful and knowledgeable. I just needed a turn signal bulb replaced.

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I use this store because they are fast and friendly. They are helpful and knowledgeable. I just needed a turn signal bulb repl ...

I use this store because they are fast and friendly. They are helpful and knowledgeable. I just needed a turn signal bulb replaced.

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This was a routine oil change. After I left and in the morning driving to work the check engine light came on along with other d ...

This was a routine oil change. After I left and in the morning driving to work the check engine light came on along with other dash lights. I made it to work yet the car was slightly surging when driving it and the cruise control didn't work. this caused me great concern. When done at work I drove right to Valvoline store. A Tech looked under the hood of my car and found that a return air hose was left disconnected. Even after he re-connected it my dash lights were still on. He connected some type of electronic tool to which he said he cleared some code out. The dash lights went out. He stated that this service would of cost me at least $45 at a service shop to do. I am asking that A) your staff do a more through job. B) Be better trained C) Be able to compensate a client when issues like this arrive. I would like some type of discount or at least a free oil change simply because a service was not done properly. I am reluctant to go back to Valvoline yet I do appreciate that the problem was resolved. What would it have cost if I had a Service Repair Shop repair this issue. Thankfully I was able to get back to the shop with out other issues. I would like some type of response back.

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This was a routine oil change. After I left and in the morning driving to work the check engine light came on along with other d ...

This was a routine oil change. After I left and in the morning driving to work the check engine light came on along with other dash lights. I made it to work yet the car was slightly surging when driving it and the cruise control didn't work. this caused me great concern. When done at work I drove right to Valvoline store. A Tech looked under the hood of my car and found that a return air hose was left disconnected. Even after he re-connected it my dash lights were still on. He connected some type of electronic tool to which he said he cleared some code out. The dash lights went out. He stated that this service would of cost me at least $45 at a service shop to do. I am asking that A) your staff do a more through job. B) Be better trained C) Be able to compensate a client when issues like this arrive. I would like some type of discount or at least a free oil change simply because a service was not done properly. I am reluctant to go back to Valvoline yet I do appreciate that the problem was resolved. What would it have cost if I had a Service Repair Shop repair this issue. Thankfully I was able to get back to the shop with out other issues. I would like some type of response back.

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Courteous professional service

Courteous professional service

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Courteous professional service

Courteous professional service

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I believe the service took 30-35 minutes.

I believe the service took 30-35 minutes.

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I believe the service took 30-35 minutes.

I believe the service took 30-35 minutes.

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Everyone was very professional and thorough.

Everyone was very professional and thorough.

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Everyone was very professional and thorough.

Everyone was very professional and thorough.

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It was Flawless!

It was Flawless!

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It was Flawless!

It was Flawless!

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Courteous with great service and value

Courteous with great service and value

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Courteous with great service and value

Courteous with great service and value

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Very friendly and efficient staff, such a positive experience. I did not feel overly pressured to buy a cabin filter which I sor ...

Very friendly and efficient staff, such a positive experience. I did not feel overly pressured to buy a cabin filter which I sorely needed. I did buy it but didn't feel the technician was pressuring me, just presenting the facts.

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The staff was great and I was in and out.

The staff was great and I was in and out.

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Very friendly and efficient staff, such a positive experience. I did not feel overly pressured to buy a cabin filter which I sor ...

Very friendly and efficient staff, such a positive experience. I did not feel overly pressured to buy a cabin filter which I sorely needed. I did buy it but didn't feel the technician was pressuring me, just presenting the facts.

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The staff was great and I was in and out.

The staff was great and I was in and out.

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I came in for an oil change, and my oil was changed.

I came in for an oil change, and my oil was changed.

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I came in for an oil change, and my oil was changed.

I came in for an oil change, and my oil was changed.

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I’m very hard to please. Lol

I’m very hard to please. Lol

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I’m very hard to please. Lol

I’m very hard to please. Lol

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just a normal good visit. nothing bad here,

just a normal good visit. nothing bad here,

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just a normal good visit. nothing bad here,

just a normal good visit. nothing bad here,

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Great staff, no pressure to upgrade anything. Heard my concerns, and addressed them quickly and efficiently!

Great staff, no pressure to upgrade anything. Heard my concerns, and addressed them quickly and efficiently!

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Great staff, no pressure to upgrade anything. Heard my concerns, and addressed them quickly and efficiently!

Great staff, no pressure to upgrade anything. Heard my concerns, and addressed them quickly and efficiently!

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The are a couple of staff people who are exceptional. They keep me coming back. They were not there yesterday. The people who ...

The are a couple of staff people who are exceptional. They keep me coming back. They were not there yesterday. The people who were there were good but it seemed like they were shorthanded.

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The are a couple of staff people who are exceptional. They keep me coming back. They were not there yesterday. The people who ...

The are a couple of staff people who are exceptional. They keep me coming back. They were not there yesterday. The people who were there were good but it seemed like they were shorthanded.

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Very professional Suggested optional services needed.

Very professional Suggested optional services needed.

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Very professional Suggested optional services needed.

Very professional Suggested optional services needed.

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This was my first time and my oil change was done in minutes.

This was my first time and my oil change was done in minutes.

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This was my first time and my oil change was done in minutes.

This was my first time and my oil change was done in minutes.

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The technicians we very nice and did a great job.

The technicians we very nice and did a great job.

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The technicians we very nice and did a great job.

The technicians we very nice and did a great job.

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Very quick service and staff was very polite

Very quick service and staff was very polite

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Very quick service and staff was very polite

Very quick service and staff was very polite

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Excellent staff and efficient service.

Excellent staff and efficient service.

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Excellent staff and efficient service.

Excellent staff and efficient service.

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Great service! Friendly & knowledgeable staff.

Great service! Friendly & knowledgeable staff.

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Great service! Friendly & knowledgeable staff.

Great service! Friendly & knowledgeable staff.

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I was impressed that the technician was able to open my hood immediately, it has taken others from differemy locations, numerous ...

I was impressed that the technician was able to open my hood immediately, it has taken others from differemy locations, numerous times.

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I was impressed that the technician was able to open my hood immediately, it has taken others from differemy locations, numerous ...

I was impressed that the technician was able to open my hood immediately, it has taken others from differemy locations, numerous times.

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We were greeted promptly. They were very nice and informative.

We were greeted promptly. They were very nice and informative.

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We were greeted promptly. They were very nice and informative.

We were greeted promptly. They were very nice and informative.

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The ability to see what was going on underneath the car was great, I was happy they used a torque bar for the oil plug. I've had ...

The ability to see what was going on underneath the car was great, I was happy they used a torque bar for the oil plug. I've had issues with this at other Subaru dealerships in the past where my oil plug has been stripped out. These guys and girls did a great job.

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The ability to see what was going on underneath the car was great, I was happy they used a torque bar for the oil plug. I've had ...

The ability to see what was going on underneath the car was great, I was happy they used a torque bar for the oil plug. I've had issues with this at other Subaru dealerships in the past where my oil plug has been stripped out. These guys and girls did a great job.

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Fast, efficient service.

Fast, efficient service.

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Fast, efficient service.

Fast, efficient service.

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Quick, friendly, helpful, informative, thorough

Quick, friendly, helpful, informative, thorough

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Quick, friendly, helpful, informative, thorough

Quick, friendly, helpful, informative, thorough

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They always try to sell me more parts like air filters and cabin filters or new wipers. I got a basic oil change and it was $97. ...

They always try to sell me more parts like air filters and cabin filters or new wipers. I got a basic oil change and it was $97.00! Yes...$97.000 for 5 qt.s or oil. We won't come back.

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Mgr excellent conversation

Mgr excellent conversation

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I was charged 12.95 as an extra oil charge. I feel this was excessive for a quart of oil.

I was charged 12.95 as an extra oil charge. I feel this was excessive for a quart of oil.

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Wait time was extensive. Staff was cordial, but not overly friendly. Some staff appeared to be newer and asked others for instru ...

Wait time was extensive. Staff was cordial, but not overly friendly. Some staff appeared to be newer and asked others for instruction.

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They always try to sell me more parts like air filters and cabin filters or new wipers. I got a basic oil change and it was $97. ...

They always try to sell me more parts like air filters and cabin filters or new wipers. I got a basic oil change and it was $97.00! Yes...$97.000 for 5 qt.s or oil. We won't come back.

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Mgr excellent conversation

Mgr excellent conversation

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I was charged 12.95 as an extra oil charge. I feel this was excessive for a quart of oil.

I was charged 12.95 as an extra oil charge. I feel this was excessive for a quart of oil.

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Wait time was extensive. Staff was cordial, but not overly friendly. Some staff appeared to be newer and asked others for instru ...

Wait time was extensive. Staff was cordial, but not overly friendly. Some staff appeared to be newer and asked others for instruction.

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Because the people working at the Radio Drive Valvoline in Woodbury are professional, thorough, respectful, and honest.

Because the people working at the Radio Drive Valvoline in Woodbury are professional, thorough, respectful, and honest.

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These Guy's are way better then the Roseville Store.

These Guy's are way better then the Roseville Store.

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Because the people working at the Radio Drive Valvoline in Woodbury are professional, thorough, respectful, and honest.

Because the people working at the Radio Drive Valvoline in Woodbury are professional, thorough, respectful, and honest.

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These Guy's are way better then the Roseville Store.

These Guy's are way better then the Roseville Store.

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Very Professional and Friendly

Very Professional and Friendly

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Loved it

Loved it

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Very Professional and Friendly

Very Professional and Friendly

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Loved it

Loved it

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The staff in very courteous, knowlegeable and helpful. A great experience

The staff in very courteous, knowlegeable and helpful. A great experience

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The staff in very courteous, knowlegeable and helpful. A great experience

The staff in very courteous, knowlegeable and helpful. A great experience

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I was greeted nicely, was asked what I was there for, which was just an oil change, they pulled up the history of my vehicle qui ...

I was greeted nicely, was asked what I was there for, which was just an oil change, they pulled up the history of my vehicle quickly and provided the pricing options, asking which one I would prefer. They inquired about the tire pressure and what I would like it at, if at suggested or otherwise. The service timing was about 25 minutes (I actually appreciate the service time clock that is right on the computer screen, as well as the camera view of what is going on. The staff is always very friendly. The pricing seems to be a little higher than one other place I take my other vehicle, but convenience of not having to set up an appointment is nice, and fit my schedule better.

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I was greeted nicely, was asked what I was there for, which was just an oil change, they pulled up the history of my vehicle qui ...

I was greeted nicely, was asked what I was there for, which was just an oil change, they pulled up the history of my vehicle quickly and provided the pricing options, asking which one I would prefer. They inquired about the tire pressure and what I would like it at, if at suggested or otherwise. The service timing was about 25 minutes (I actually appreciate the service time clock that is right on the computer screen, as well as the camera view of what is going on. The staff is always very friendly. The pricing seems to be a little higher than one other place I take my other vehicle, but convenience of not having to set up an appointment is nice, and fit my schedule better.

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Quick and easy!

Quick and easy!

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Quick and easy!

Quick and easy!

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The staff was friendly and not pushy

The staff was friendly and not pushy

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The staff was friendly and not pushy

The staff was friendly and not pushy

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Quick, Clean and very friendly

Quick, Clean and very friendly

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Quick, Clean and very friendly

Quick, Clean and very friendly

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quick, professional, courteous and good value

quick, professional, courteous and good value

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quick, professional, courteous and good value

quick, professional, courteous and good value

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Quick service. Clear explanation of services. No surprise fees.

Quick service. Clear explanation of services. No surprise fees.

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Quick service. Clear explanation of services. No surprise fees.

Quick service. Clear explanation of services. No surprise fees.

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Everything went well, as expected!

Everything went well, as expected!

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Everything went well, as expected!

Everything went well, as expected!

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Customer service was phenomenal. Polite, clear, friendly.

Customer service was phenomenal. Polite, clear, friendly.

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Customer service was phenomenal. Polite, clear, friendly.

Customer service was phenomenal. Polite, clear, friendly.

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Great service

Great service

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Great service

Great service

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Profession, friendly staff. Quick service. Transparent about price. No pressure to buy additional services.

Profession, friendly staff. Quick service. Transparent about price. No pressure to buy additional services.

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The price is a little high, even with a coupon.

The price is a little high, even with a coupon.

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Profession, friendly staff. Quick service. Transparent about price. No pressure to buy additional services.

Profession, friendly staff. Quick service. Transparent about price. No pressure to buy additional services.

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The price is a little high, even with a coupon.

The price is a little high, even with a coupon.

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Staff were friendly, positive, helpful and professional.

Staff were friendly, positive, helpful and professional.

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Staff were friendly, positive, helpful and professional.

Staff were friendly, positive, helpful and professional.

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Very nice staff and did a good job and didn’t take long. Love the tire rotation service for the price :)

Very nice staff and did a good job and didn’t take long. Love the tire rotation service for the price :)

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Very nice staff and did a good job and didn’t take long. Love the tire rotation service for the price :)

Very nice staff and did a good job and didn’t take long. Love the tire rotation service for the price :)

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I was treated with respect, the staff was competent and suggestions they made for service were appropriate and needed. I asked f ...

I was treated with respect, the staff was competent and suggestions they made for service were appropriate and needed. I asked for advice on my tires and was given appropriate recommendation for further car care. Very little wait time and very satisfied with this Valvoline at this location.

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I was treated with respect, the staff was competent and suggestions they made for service were appropriate and needed. I asked f ...

I was treated with respect, the staff was competent and suggestions they made for service were appropriate and needed. I asked for advice on my tires and was given appropriate recommendation for further car care. Very little wait time and very satisfied with this Valvoline at this location.

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Courteous and professional staff! Dominic was efficient and knowledgeable.

Courteous and professional staff! Dominic was efficient and knowledgeable.

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Courteous and professional staff! Dominic was efficient and knowledgeable.

Courteous and professional staff! Dominic was efficient and knowledgeable.

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I did not know that my car does not fit for conventional oil change at first so a bit surprised about the price. It is better to ...

I did not know that my car does not fit for conventional oil change at first so a bit surprised about the price. It is better to explain on the coupon.

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I did not know that my car does not fit for conventional oil change at first so a bit surprised about the price. It is better to ...

I did not know that my car does not fit for conventional oil change at first so a bit surprised about the price. It is better to explain on the coupon.

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Fast and easy

Fast and easy

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Fast and easy

Fast and easy

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Hello, I have been replacing my winter tires every year for the past 2 years at this place. I have them come in with the rims al ...

Hello, I have been replacing my winter tires every year for the past 2 years at this place. I have them come in with the rims already attached so it’s just like a tire rotation. When I visited your company last weekend I was told that you were no longer performing that service because someone put the wrong size tire on the car. I thought this was an excuse not to do the work, also I had brought my original tires so not sure what the problem was. Also the bill for the oil change was $68. Nobody gave me an option of what service and type of oil to buy, would have been good to know if I could have saved some money. I always do all my service at this place, when the previous supervisor was in charge ( very nice African American gentleman btw) it seems he went over his way to please the customer, I did not feel this way last weekend. I have found a new service center that is able to do this service so I am changing to this new place.Thank you,Manuel

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Hello, I have been replacing my winter tires every year for the past 2 years at this place. I have them come in with the rims al ...

Hello, I have been replacing my winter tires every year for the past 2 years at this place. I have them come in with the rims already attached so it’s just like a tire rotation. When I visited your company last weekend I was told that you were no longer performing that service because someone put the wrong size tire on the car. I thought this was an excuse not to do the work, also I had brought my original tires so not sure what the problem was. Also the bill for the oil change was $68. Nobody gave me an option of what service and type of oil to buy, would have been good to know if I could have saved some money. I always do all my service at this place, when the previous supervisor was in charge ( very nice African American gentleman btw) it seems he went over his way to please the customer, I did not feel this way last weekend. I have found a new service center that is able to do this service so I am changing to this new place.Thank you,Manuel

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Quick, friendly service

Quick, friendly service

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Quick, friendly service

Quick, friendly service

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Staff seemed knowledgeable and friendly and the oil change was done in a reasonable amount of time.

Staff seemed knowledgeable and friendly and the oil change was done in a reasonable amount of time.

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fast service good price

fast service good price

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Staff seemed knowledgeable and friendly and the oil change was done in a reasonable amount of time.

Staff seemed knowledgeable and friendly and the oil change was done in a reasonable amount of time.

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fast service good price

fast service good price

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Easy in and out! Nice staff...

Easy in and out! Nice staff...

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Easy in and out! Nice staff...

Easy in and out! Nice staff...

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The staff was great! Extremely courteous and efficient.

The staff was great! Extremely courteous and efficient.

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The staff was great! Extremely courteous and efficient.

The staff was great! Extremely courteous and efficient.

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Understaffed, so it took nearly an hour

Understaffed, so it took nearly an hour

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Understaffed, so it took nearly an hour

Understaffed, so it took nearly an hour

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Employees were nice, and efficient.

Employees were nice, and efficient.

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Employees were nice, and efficient.

Employees were nice, and efficient.

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Fast service

Fast service

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Nothing stood out. I expect a friendly face, quality service and honesty, all of which I got.

Nothing stood out. I expect a friendly face, quality service and honesty, all of which I got.

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Fast service

Fast service

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Nothing stood out. I expect a friendly face, quality service and honesty, all of which I got.

Nothing stood out. I expect a friendly face, quality service and honesty, all of which I got.

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Knowledgeable and fast

Knowledgeable and fast

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Was able to pull right in. The service was quick professional and friendly

Was able to pull right in. The service was quick professional and friendly

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Was able to pull right in. The service was quick professional and friendly

Was able to pull right in. The service was quick professional and friendly

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Knowledgeable and fast

Knowledgeable and fast

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I think there is always room for improvement, including with me.

I think there is always room for improvement, including with me.

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I think there is always room for improvement, including with me.

I think there is always room for improvement, including with me.

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Fast and friendly

Fast and friendly

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Fast and friendly

Fast and friendly

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There is nothing Highly Satisfying about getting your oil service done.

There is nothing Highly Satisfying about getting your oil service done.

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There is nothing Highly Satisfying about getting your oil service done.

There is nothing Highly Satisfying about getting your oil service done.

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I reviewed my receipt and it says they checked my air filter and my cabin air filter. I don’t know why those were checked as th ...

I reviewed my receipt and it says they checked my air filter and my cabin air filter. I don’t know why those were checked as they didn’t check either of those items. The receipt also says they reset my oil change light and that wasn’t done either.

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I reviewed my receipt and it says they checked my air filter and my cabin air filter. I don’t know why those were checked as th ...

I reviewed my receipt and it says they checked my air filter and my cabin air filter. I don’t know why those were checked as they didn’t check either of those items. The receipt also says they reset my oil change light and that wasn’t done either.

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Had a great all around experience the people helping me were very knowledgeable, and helpful! And didn’t make fun of me with my ...

Had a great all around experience the people helping me were very knowledgeable, and helpful! And didn’t make fun of me with my lack of knowledge when it comes to cars

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Had a great all around experience the people helping me were very knowledgeable, and helpful! And didn’t make fun of me with my ...

Had a great all around experience the people helping me were very knowledgeable, and helpful! And didn’t make fun of me with my lack of knowledge when it comes to cars

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About 4 minutes after I arrived I was told 20 minute wait. At about 40 minutes I was asked to bsvk up and exchange places with a ...

About 4 minutes after I arrived I was told 20 minute wait. At about 40 minutes I was asked to bsvk up and exchange places with another car waiting. They didn’t say why or talk about wait time. I assumed this meant we would be getting in immediately. My wait time was never updated. Only two cars in stalls and two sitting outside stalls. It was over 50 minutes when I got in. I believe they would know it was going to be longer and no one apologized forthe wait. Service once inside was fine as well as turnaround time inside. May choose to leave next time they say 20 minutes bc I won’t believe them.

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About 4 minutes after I arrived I was told 20 minute wait. At about 40 minutes I was asked to bsvk up and exchange places with a ...

About 4 minutes after I arrived I was told 20 minute wait. At about 40 minutes I was asked to bsvk up and exchange places with another car waiting. They didn’t say why or talk about wait time. I assumed this meant we would be getting in immediately. My wait time was never updated. Only two cars in stalls and two sitting outside stalls. It was over 50 minutes when I got in. I believe they would know it was going to be longer and no one apologized forthe wait. Service once inside was fine as well as turnaround time inside. May choose to leave next time they say 20 minutes bc I won’t believe them.

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I was at the Woodbury store and encouraged to travel to a different Woodbury store (just a few miles south) because I would need ...

I was at the Woodbury store and encouraged to travel to a different Woodbury store (just a few miles south) because I would need to wait over an hour for an oil change. The store I then traveled to was able to service my van right away. Thank you to both stores!!!

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I was at the Woodbury store and encouraged to travel to a different Woodbury store (just a few miles south) because I would need ...

I was at the Woodbury store and encouraged to travel to a different Woodbury store (just a few miles south) because I would need to wait over an hour for an oil change. The store I then traveled to was able to service my van right away. Thank you to both stores!!!

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the techs communicated with each other very well - and accomplished the work as a team. i am impressed

the techs communicated with each other very well - and accomplished the work as a team. i am impressed

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The people are well trained and professional. They have my trust.

The people are well trained and professional. They have my trust.

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I was in and out in about 10 minutes and as far as I can see so far, no leaks!

I was in and out in about 10 minutes and as far as I can see so far, no leaks!

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the techs communicated with each other very well - and accomplished the work as a team. i am impressed

the techs communicated with each other very well - and accomplished the work as a team. i am impressed

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The people are well trained and professional. They have my trust.

The people are well trained and professional. They have my trust.

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I was in and out in about 10 minutes and as far as I can see so far, no leaks!

I was in and out in about 10 minutes and as far as I can see so far, no leaks!

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Watching for me as I drove up and being able to sit in van while changed oil.

Watching for me as I drove up and being able to sit in van while changed oil.

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Watching for me as I drove up and being able to sit in van while changed oil.

Watching for me as I drove up and being able to sit in van while changed oil.

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The technician was quick, he explained what they were doing, and asked if I had any questions.

The technician was quick, he explained what they were doing, and asked if I had any questions.

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The technician was quick, he explained what they were doing, and asked if I had any questions.

The technician was quick, he explained what they were doing, and asked if I had any questions.

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Very professional and courteous staff. Treated me with respect and no high pressure sales. Everyone focused on getting the job ...

Very professional and courteous staff. Treated me with respect and no high pressure sales. Everyone focused on getting the job done and worked in unison.

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Very professional and courteous staff. Treated me with respect and no high pressure sales. Everyone focused on getting the job ...

Very professional and courteous staff. Treated me with respect and no high pressure sales. Everyone focused on getting the job done and worked in unison.

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Had the wringer Groupon. So I had to pay full price Didn’t get time to look up a competitor coupon. Felt pressure to hurry u ...

Had the wringer Groupon. So I had to pay full price Didn’t get time to look up a competitor coupon. Felt pressure to hurry up and pay. Banks headed Guy was very evasive about how much they would match or accept as competitors coupons. 63.00 with air filter and a 7.00 coupon I happened to have. Felt they were unfriendly, didn’t give a care about the customer. I have gone there since it opened. Always were warm and friendly personal people working there. Not this time. He acted matter of fact and robotic I have used Vavoline fir years. Even had issues and had cross threaded oil plug and had oil leak out from Val olive at other sites and still went back. Would never again. I don’t need to pay that much when I don’t feel I am even getting a personal service. Not friendly. Where are all the great guys that used to work there? Too bad you couldn’t keep them. I will use the many coupons I receive in the mail and Pay less than half of your price and hopefully be treated kindly. Not impressed 63:00 was the last straw and with 7.00 off. Way to much money for a non personal almost rude service. Yes rude.

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Had the wringer Groupon. So I had to pay full price Didn’t get time to look up a competitor coupon. Felt pressure to hurry u ...

Had the wringer Groupon. So I had to pay full price Didn’t get time to look up a competitor coupon. Felt pressure to hurry up and pay. Banks headed Guy was very evasive about how much they would match or accept as competitors coupons. 63.00 with air filter and a 7.00 coupon I happened to have. Felt they were unfriendly, didn’t give a care about the customer. I have gone there since it opened. Always were warm and friendly personal people working there. Not this time. He acted matter of fact and robotic I have used Vavoline fir years. Even had issues and had cross threaded oil plug and had oil leak out from Val olive at other sites and still went back. Would never again. I don’t need to pay that much when I don’t feel I am even getting a personal service. Not friendly. Where are all the great guys that used to work there? Too bad you couldn’t keep them. I will use the many coupons I receive in the mail and Pay less than half of your price and hopefully be treated kindly. Not impressed 63:00 was the last straw and with 7.00 off. Way to much money for a non personal almost rude service. Yes rude.

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Service was fast, friendly and knowledgeable. Typically I go to the dealership for my oilchanges, and quite honestly it's a litt ...

Service was fast, friendly and knowledgeable. Typically I go to the dealership for my oilchanges, and quite honestly it's a little cheaper, but Valvoline is much closer, much faster and worth the extra 20 bucks.

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Service was fast, friendly and knowledgeable. Typically I go to the dealership for my oilchanges, and quite honestly it's a litt ...

Service was fast, friendly and knowledgeable. Typically I go to the dealership for my oilchanges, and quite honestly it's a little cheaper, but Valvoline is much closer, much faster and worth the extra 20 bucks.

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The staff was very nice and polite. Explain different choices on oil for my car , since I ask what was the difference between o ...

The staff was very nice and polite. Explain different choices on oil for my car , since I ask what was the difference between one and other I don't remember the name of the associate but he was very nice

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The staff was very nice and polite. Explain different choices on oil for my car , since I ask what was the difference between o ...

The staff was very nice and polite. Explain different choices on oil for my car , since I ask what was the difference between one and other I don't remember the name of the associate but he was very nice

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I received the service I needed in a prompt manner at an affordable price.

I received the service I needed in a prompt manner at an affordable price.

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I received the service I needed in a prompt manner at an affordable price.

I received the service I needed in a prompt manner at an affordable price.

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Prompt and friendly service. The gentleman remembered me from the last time that I was there.

Prompt and friendly service. The gentleman remembered me from the last time that I was there.

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Prompt and friendly service. The gentleman remembered me from the last time that I was there.

Prompt and friendly service. The gentleman remembered me from the last time that I was there.

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Fast. Easy. Professional. Courteous.

Fast. Easy. Professional. Courteous.

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Fast. Easy. Professional. Courteous.

Fast. Easy. Professional. Courteous.

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Quick service. No pressure for extra services. In and out in no time, even though the garage bays were full.

Quick service. No pressure for extra services. In and out in no time, even though the garage bays were full.

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Quick service. No pressure for extra services. In and out in no time, even though the garage bays were full.

Quick service. No pressure for extra services. In and out in no time, even though the garage bays were full.

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I was able to get in immediately with no appointment. It was fast and efficient

I was able to get in immediately with no appointment. It was fast and efficient

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I was able to get in immediately with no appointment. It was fast and efficient

I was able to get in immediately with no appointment. It was fast and efficient

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Good advice on oil changes and watching the oil level for this particular vehicle.

Good advice on oil changes and watching the oil level for this particular vehicle.

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Good advice on oil changes and watching the oil level for this particular vehicle.

Good advice on oil changes and watching the oil level for this particular vehicle.

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Simple, Quick, No pressure! Great experience!

Simple, Quick, No pressure! Great experience!

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Simple, Quick, No pressure! Great experience!

Simple, Quick, No pressure! Great experience!

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The staff at the valvoline are very professional. I love that they check on everything and not just my oil to make sure my vehic ...

The staff at the valvoline are very professional. I love that they check on everything and not just my oil to make sure my vehicle is running right in all aspects. For example, I had a taillight out and they fixed it for me. And they answered my questions when I needed it.

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People were friendly and knowledgeable

People were friendly and knowledgeable

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The staff at the valvoline are very professional. I love that they check on everything and not just my oil to make sure my vehic ...

The staff at the valvoline are very professional. I love that they check on everything and not just my oil to make sure my vehicle is running right in all aspects. For example, I had a taillight out and they fixed it for me. And they answered my questions when I needed it.

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People were friendly and knowledgeable

People were friendly and knowledgeable

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Overall, the service was good. I would likely return, but price of a conventional oil change is ultimately what drives me to a s ...

Overall, the service was good. I would likely return, but price of a conventional oil change is ultimately what drives me to a service center. If Jiffy lube is 5-10 bucks cheaper with a coupon, I'm likely to go there. I feel $45 is too high and will likely shop around more next time. Again, the service was good. Not sure I felt the value was as good.

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Overall, the service was good. I would likely return, but price of a conventional oil change is ultimately what drives me to a s ...

Overall, the service was good. I would likely return, but price of a conventional oil change is ultimately what drives me to a service center. If Jiffy lube is 5-10 bucks cheaper with a coupon, I'm likely to go there. I feel $45 is too high and will likely shop around more next time. Again, the service was good. Not sure I felt the value was as good.

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** Good customer service**Great not having to wait!!

** Good customer service**Great not having to wait!!

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The team worked very well together, friendly and did not push a not needed air filter. Topping off the tire pressure was a bonus ...

The team worked very well together, friendly and did not push a not needed air filter. Topping off the tire pressure was a bonus too.

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The team worked very well together, friendly and did not push a not needed air filter. Topping off the tire pressure was a bonus ...

The team worked very well together, friendly and did not push a not needed air filter. Topping off the tire pressure was a bonus too.

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** Good customer service**Great not having to wait!!

** Good customer service**Great not having to wait!!

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Dominik was very professional, friendly and helpful.

Dominik was very professional, friendly and helpful.

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Dominik was very professional, friendly and helpful.

Dominik was very professional, friendly and helpful.

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Service is always prompt, and they inform me of things I need but they don’t pressure me to do them.

Service is always prompt, and they inform me of things I need but they don’t pressure me to do them.

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Service is always prompt, and they inform me of things I need but they don’t pressure me to do them.

Service is always prompt, and they inform me of things I need but they don’t pressure me to do them.

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They did great. Very fast service much better than your cottage grove store.

They did great. Very fast service much better than your cottage grove store.

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They did great. Very fast service much better than your cottage grove store.

They did great. Very fast service much better than your cottage grove store.

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Expensive

Expensive

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Expensive

Expensive

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IT WAS EASY AND COMFORTABLE AND THE SERVICE PEOPLE MADE IT VERY SATISFYING

IT WAS EASY AND COMFORTABLE AND THE SERVICE PEOPLE MADE IT VERY SATISFYING

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IT WAS EASY AND COMFORTABLE AND THE SERVICE PEOPLE MADE IT VERY SATISFYING

IT WAS EASY AND COMFORTABLE AND THE SERVICE PEOPLE MADE IT VERY SATISFYING

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There were 3 cars in the shop with only 1 crew working. The wait time was very long.

There were 3 cars in the shop with only 1 crew working. The wait time was very long.

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Very fast service. Plus the staff treated my vehicle with care and were extremely professional.

Very fast service. Plus the staff treated my vehicle with care and were extremely professional.

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There were 3 cars in the shop with only 1 crew working. The wait time was very long.

There were 3 cars in the shop with only 1 crew working. The wait time was very long.

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Very fast service. Plus the staff treated my vehicle with care and were extremely professional.

Very fast service. Plus the staff treated my vehicle with care and were extremely professional.

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The technicians were efficient, friendly and knowledgeable. Very good experience.

The technicians were efficient, friendly and knowledgeable. Very good experience.

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Long appointment time

Long appointment time

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The technicians were efficient, friendly and knowledgeable. Very good experience.

The technicians were efficient, friendly and knowledgeable. Very good experience.

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Long appointment time

Long appointment time

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Nothing in particular, just my standard answer isn't Highly on much. what they did for what they did was fine

Nothing in particular, just my standard answer isn't Highly on much. what they did for what they did was fine

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Nothing in particular, just my standard answer isn't Highly on much. what they did for what they did was fine

Nothing in particular, just my standard answer isn't Highly on much. what they did for what they did was fine

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Timely and professional

Timely and professional

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Timely and professional

Timely and professional

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waited for quite some time before service

waited for quite some time before service

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waited for quite some time before service

waited for quite some time before service

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The visit was fine! I have no specific recommendations

The visit was fine! I have no specific recommendations

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The visit was fine! I have no specific recommendations

The visit was fine! I have no specific recommendations

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Quick turn around time from when I got their till done

Quick turn around time from when I got their till done

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Quick turn around time from when I got their till done

Quick turn around time from when I got their till done

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because of the wait time

because of the wait time

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because of the wait time

because of the wait time

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I went to a different Valvoline location yesterday and was told they could not change the filter . I was told it was installed ...

I went to a different Valvoline location yesterday and was told they could not change the filter . I was told it was installed wrong. I changed to this location and had zero problems.

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I went to a different Valvoline location yesterday and was told they could not change the filter . I was told it was installed ...

I went to a different Valvoline location yesterday and was told they could not change the filter . I was told it was installed wrong. I changed to this location and had zero problems.

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Friendly employees who seemed to know what they are doing. Fast and thorough service. Competitive pricing. Professional and clea ...

Friendly employees who seemed to know what they are doing. Fast and thorough service. Competitive pricing. Professional and clean setup.

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Friendly employees who seemed to know what they are doing. Fast and thorough service. Competitive pricing. Professional and clea ...

Friendly employees who seemed to know what they are doing. Fast and thorough service. Competitive pricing. Professional and clean setup.

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Good, efficient service.

Good, efficient service.

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They explained each step. Smiled. Gave me optional choices.

They explained each step. Smiled. Gave me optional choices.

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Good, efficient service.

Good, efficient service.

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They explained each step. Smiled. Gave me optional choices.

They explained each step. Smiled. Gave me optional choices.

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The staff was friendly and courteous. And Josetta was especially helpful. She is an asset to your company.

The staff was friendly and courteous. And Josetta was especially helpful. She is an asset to your company.

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staff went through the process of checking my lights and tire pressure methodically while the oil and filter were being changed.

staff went through the process of checking my lights and tire pressure methodically while the oil and filter were being changed.

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The staff was friendly and courteous. And Josetta was especially helpful. She is an asset to your company.

The staff was friendly and courteous. And Josetta was especially helpful. She is an asset to your company.

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staff went through the process of checking my lights and tire pressure methodically while the oil and filter were being changed.

staff went through the process of checking my lights and tire pressure methodically while the oil and filter were being changed.

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Allowed me to use my own oil.

Allowed me to use my own oil.

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Allowed me to use my own oil.

Allowed me to use my own oil.

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I had been going to Jiffy Lube, and just from observing, your employees were much more careful about their work.

I had been going to Jiffy Lube, and just from observing, your employees were much more careful about their work.

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I had been going to Jiffy Lube, and just from observing, your employees were much more careful about their work.

I had been going to Jiffy Lube, and just from observing, your employees were much more careful about their work.

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There was no wait time. Caleb and team (Ryan & Jacob) went right to work on our car and did a fantastic job. Caleb took the ti ...

There was no wait time. Caleb and team (Ryan & Jacob) went right to work on our car and did a fantastic job. Caleb took the time to talk us through exactly what to expect as we had never been there before, he used plain english so even I who knows nothing about cars understood what he was telling me and I had instant confidence that they knew what they were doing. They worked quickly and efficiently, we were in and out with an oil change and tire rotation in about 20 minutes. We had a great experience and will be back for future oil changes.

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I have had my oil changed at this location many times. The staff is great and I appreciate the speedy service.

I have had my oil changed at this location many times. The staff is great and I appreciate the speedy service.

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There was no wait time. Caleb and team (Ryan & Jacob) went right to work on our car and did a fantastic job. Caleb took the ti ...

There was no wait time. Caleb and team (Ryan & Jacob) went right to work on our car and did a fantastic job. Caleb took the time to talk us through exactly what to expect as we had never been there before, he used plain english so even I who knows nothing about cars understood what he was telling me and I had instant confidence that they knew what they were doing. They worked quickly and efficiently, we were in and out with an oil change and tire rotation in about 20 minutes. We had a great experience and will be back for future oil changes.

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I have had my oil changed at this location many times. The staff is great and I appreciate the speedy service.

I have had my oil changed at this location many times. The staff is great and I appreciate the speedy service.

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Tech left a big oilly smudge on the hood and front clip. He knew it was there as he tried to wipe it with an oilly rag. Also spi ...

Tech left a big oilly smudge on the hood and front clip. He knew it was there as he tried to wipe it with an oilly rag. Also spilled oil in the plastic engine cover. Pathetic attempt to wipe it up.

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Tech left a big oilly smudge on the hood and front clip. He knew it was there as he tried to wipe it with an oilly rag. Also spi ...

Tech left a big oilly smudge on the hood and front clip. He knew it was there as he tried to wipe it with an oilly rag. Also spilled oil in the plastic engine cover. Pathetic attempt to wipe it up.

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I would not rank anything as "highly satisfied" unless there was something extraordinary that stood out.

I would not rank anything as "highly satisfied" unless there was something extraordinary that stood out.

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I would not rank anything as "highly satisfied" unless there was something extraordinary that stood out.

I would not rank anything as "highly satisfied" unless there was something extraordinary that stood out.

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Service was fast. Employees are professional. There was zero pressure to buy new air filters, but after being showed how they lo ...

Service was fast. Employees are professional. There was zero pressure to buy new air filters, but after being showed how they looked, I approved that additional service.

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Service was fast. Employees are professional. There was zero pressure to buy new air filters, but after being showed how they lo ...

Service was fast. Employees are professional. There was zero pressure to buy new air filters, but after being showed how they looked, I approved that additional service.

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I was not expecting the price to be so high. I usually go to another shop to get my oil changed, and they do all of the same thi ...

I was not expecting the price to be so high. I usually go to another shop to get my oil changed, and they do all of the same things but for only $20. I may wait a little longer at the other shop, and it is by appointment only, but it is 1/2 the cost.

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I was not expecting the price to be so high. I usually go to another shop to get my oil changed, and they do all of the same thi ...

I was not expecting the price to be so high. I usually go to another shop to get my oil changed, and they do all of the same things but for only $20. I may wait a little longer at the other shop, and it is by appointment only, but it is 1/2 the cost.

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99$ for an oil change is insane

99$ for an oil change is insane

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99$ for an oil change is insane

99$ for an oil change is insane

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Dominick (manager) and his staff are a class act. Superb customer service

Dominick (manager) and his staff are a class act. Superb customer service

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Dominick (manager) and his staff are a class act. Superb customer service

Dominick (manager) and his staff are a class act. Superb customer service

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Great service. I didn't feel pressure to purchase "add on" stuff.

Great service. I didn't feel pressure to purchase "add on" stuff.

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Great service. I didn't feel pressure to purchase "add on" stuff.

Great service. I didn't feel pressure to purchase "add on" stuff.

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Extremely friendly staff; well educated on what they knew and where able to answer all y questions and I didn’t fell pressured t ...

Extremely friendly staff; well educated on what they knew and where able to answer all y questions and I didn’t fell pressured to buy any additional services when they recommended a new filter and said no thank you not today they agreed and continued the service. I loved that o was able to get right on and was done in a great time for I was really busy that day so it was definitely nice :) I wil be back for my next oil change

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Extremely friendly staff; well educated on what they knew and where able to answer all y questions and I didn’t fell pressured t ...

Extremely friendly staff; well educated on what they knew and where able to answer all y questions and I didn’t fell pressured to buy any additional services when they recommended a new filter and said no thank you not today they agreed and continued the service. I loved that o was able to get right on and was done in a great time for I was really busy that day so it was definitely nice :) I wil be back for my next oil change

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The building is very clean and open. The individuals were both friendly and informative. It was a no hassle experience.

The building is very clean and open. The individuals were both friendly and informative. It was a no hassle experience.

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Fairly quick service considering they seemed understaffed

Fairly quick service considering they seemed understaffed

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The building is very clean and open. The individuals were both friendly and informative. It was a no hassle experience.

The building is very clean and open. The individuals were both friendly and informative. It was a no hassle experience.

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Fairly quick service considering they seemed understaffed

Fairly quick service considering they seemed understaffed

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Dominik who took my information was a real gentleman . He seemed to be the lead in charge tech . The service was fast . The r ...

Dominik who took my information was a real gentleman . He seemed to be the lead in charge tech . The service was fast . The rest of the crew was also fast and proficient as usual . I will be back.These people are a value to your operation ........ PLEASE pass it on to them !

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Dominik who took my information was a real gentleman . He seemed to be the lead in charge tech . The service was fast . The r ...

Dominik who took my information was a real gentleman . He seemed to be the lead in charge tech . The service was fast . The rest of the crew was also fast and proficient as usual . I will be back.These people are a value to your operation ........ PLEASE pass it on to them !

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Seemed focused and attentive.

Seemed focused and attentive.

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The service is always consistent at Valvoline. This was the first time I tried this location, and didn't notice any difference ...

The service is always consistent at Valvoline. This was the first time I tried this location, and didn't notice any difference in service levels.

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Seemed focused and attentive.

Seemed focused and attentive.

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The service is always consistent at Valvoline. This was the first time I tried this location, and didn't notice any difference ...

The service is always consistent at Valvoline. This was the first time I tried this location, and didn't notice any difference in service levels.

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Quick and professional

Quick and professional

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Good value and decent price. Got in and out in 30-45 minutes and wasn't pressured to buy something I didn't need or want.

Good value and decent price. Got in and out in 30-45 minutes and wasn't pressured to buy something I didn't need or want.

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Quick and professional

Quick and professional

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Good value and decent price. Got in and out in 30-45 minutes and wasn't pressured to buy something I didn't need or want.

Good value and decent price. Got in and out in 30-45 minutes and wasn't pressured to buy something I didn't need or want.

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The gentleman who helped me seemed to care and liked his job

The gentleman who helped me seemed to care and liked his job

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The gentleman who helped me seemed to care and liked his job

The gentleman who helped me seemed to care and liked his job

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Fast, easy, friendly.

Fast, easy, friendly.

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Fast, easy, friendly.

Fast, easy, friendly.

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Because I did not get the discount that I was expecting. I had previously gotten a email saying that services on Sept 1-3 were ...

Because I did not get the discount that I was expecting. I had previously gotten a email saying that services on Sept 1-3 were discounted 15%. There was no coupon involved and I forgot to ask about it, but I didn't think I needed to since the email simply stated that prices were discounted 15% on those days. I noticed after I left that no 15% discount was applied to my bill. I'm not good at remembering coupons so I don't like to use them, but I still think I should have gotten a 15% discount since I am a regular customer.

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Went to first location, they said the person that was supposed to open shop is late, so they were not open. Went to second locat ...

Went to first location, they said the person that was supposed to open shop is late, so they were not open. Went to second location, the wait outside service bay was over 30 minutes, pulled into bay, had to wait additional 20 minutes, because the car in next bay waited outside longer

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Because I did not get the discount that I was expecting. I had previously gotten a email saying that services on Sept 1-3 were ...

Because I did not get the discount that I was expecting. I had previously gotten a email saying that services on Sept 1-3 were discounted 15%. There was no coupon involved and I forgot to ask about it, but I didn't think I needed to since the email simply stated that prices were discounted 15% on those days. I noticed after I left that no 15% discount was applied to my bill. I'm not good at remembering coupons so I don't like to use them, but I still think I should have gotten a 15% discount since I am a regular customer.

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Went to first location, they said the person that was supposed to open shop is late, so they were not open. Went to second locat ...

Went to first location, they said the person that was supposed to open shop is late, so they were not open. Went to second location, the wait outside service bay was over 30 minutes, pulled into bay, had to wait additional 20 minutes, because the car in next bay waited outside longer

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This location is further from my house than others but the service is so excellent I prefer to go to it

This location is further from my house than others but the service is so excellent I prefer to go to it

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This location is further from my house than others but the service is so excellent I prefer to go to it

This location is further from my house than others but the service is so excellent I prefer to go to it

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Every one was friendly and knowledgeable

Every one was friendly and knowledgeable

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Every one was friendly and knowledgeable

Every one was friendly and knowledgeable

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The prices are getting pretty high, makes me think if I should go back or not

The prices are getting pretty high, makes me think if I should go back or not

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It was fast and efficient. The people working on my car were nice and trustworthy. It was overall a great experience.

It was fast and efficient. The people working on my car were nice and trustworthy. It was overall a great experience.

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The prices are getting pretty high, makes me think if I should go back or not

The prices are getting pretty high, makes me think if I should go back or not

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It was fast and efficient. The people working on my car were nice and trustworthy. It was overall a great experience.

It was fast and efficient. The people working on my car were nice and trustworthy. It was overall a great experience.

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they put oil in this time. The last visit, they didn't and I had to point that out. He was complaining about his break. Thi ...

they put oil in this time. The last visit, they didn't and I had to point that out. He was complaining about his break. This time was much different.

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they put oil in this time. The last visit, they didn't and I had to point that out. He was complaining about his break. Thi ...

they put oil in this time. The last visit, they didn't and I had to point that out. He was complaining about his break. This time was much different.

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I believe Dominik assisted me and he couldn't have been any nicer or more professional. I was very impressed!

I believe Dominik assisted me and he couldn't have been any nicer or more professional. I was very impressed!

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I believe Dominik assisted me and he couldn't have been any nicer or more professional. I was very impressed!

I believe Dominik assisted me and he couldn't have been any nicer or more professional. I was very impressed!

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No wait, quick, professional service for my RV

No wait, quick, professional service for my RV

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No wait, quick, professional service for my RV

No wait, quick, professional service for my RV

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Is really close to my house, service is great, and so far it has always been fast.

Is really close to my house, service is great, and so far it has always been fast.

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Is really close to my house, service is great, and so far it has always been fast.

Is really close to my house, service is great, and so far it has always been fast.

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It seems way to expensive for a simple oil change.

It seems way to expensive for a simple oil change.

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It seems way to expensive for a simple oil change.

It seems way to expensive for a simple oil change.

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Great customer service, very friendly people, and good environmental place.

Great customer service, very friendly people, and good environmental place.

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Great customer service, very friendly people, and good environmental place.

Great customer service, very friendly people, and good environmental place.

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Quick and efficient. Pleasant staff and explained what they were doing.

Quick and efficient. Pleasant staff and explained what they were doing.

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Quick and efficient. Pleasant staff and explained what they were doing.

Quick and efficient. Pleasant staff and explained what they were doing.

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They made it easy.

They made it easy.

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They made it easy.

They made it easy.

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Very thorough and ultra convenient.

Very thorough and ultra convenient.

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Very thorough and ultra convenient.

Very thorough and ultra convenient.

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Best location and staff!

Best location and staff!

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Best location and staff!

Best location and staff!

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Guys we're nice, place was clean and the service was fast. I liked not having to leave my car.

Guys we're nice, place was clean and the service was fast. I liked not having to leave my car.

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Guys we're nice, place was clean and the service was fast. I liked not having to leave my car.

Guys we're nice, place was clean and the service was fast. I liked not having to leave my car.

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Was quick service and staff seemed to know what they were doing

Was quick service and staff seemed to know what they were doing

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They were clear on their communication w/ what was being done and what my options were w/o "selling" things. I feel comfortable ...

They were clear on their communication w/ what was being done and what my options were w/o "selling" things. I feel comfortable there and they teach me a lot about my car so I walk away with some knowledge versus using technical terms and making it seem like I can't do minor maintenance on my own.

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Was quick service and staff seemed to know what they were doing

Was quick service and staff seemed to know what they were doing

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They were clear on their communication w/ what was being done and what my options were w/o "selling" things. I feel comfortable ...

They were clear on their communication w/ what was being done and what my options were w/o "selling" things. I feel comfortable there and they teach me a lot about my car so I walk away with some knowledge versus using technical terms and making it seem like I can't do minor maintenance on my own.

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I did not get the big sales pitch, that turns me off

I did not get the big sales pitch, that turns me off

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I did not get the big sales pitch, that turns me off

I did not get the big sales pitch, that turns me off

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Very expensive; makes me want to explore the prices at the dealer.

Very expensive; makes me want to explore the prices at the dealer.

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Very expensive; makes me want to explore the prices at the dealer.

Very expensive; makes me want to explore the prices at the dealer.

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I was satisfied with the service I received. For once they did not try to "upsell" me with a radiator flush or transmission flu ...

I was satisfied with the service I received. For once they did not try to "upsell" me with a radiator flush or transmission fluid or something like that. That always irritates me.I go here because it's close to my house.

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I was satisfied with the service I received. For once they did not try to "upsell" me with a radiator flush or transmission flu ...

I was satisfied with the service I received. For once they did not try to "upsell" me with a radiator flush or transmission fluid or something like that. That always irritates me.I go here because it's close to my house.

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Dominick was knowledgeable, thorough, attentive, didn't pressure, and didn't patronize. I went to this particular Valvoline sit ...

Dominick was knowledgeable, thorough, attentive, didn't pressure, and didn't patronize. I went to this particular Valvoline site because it had the best reviews. By the way, I also posted a very favorable review on YELP.

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Dominick was knowledgeable, thorough, attentive, didn't pressure, and didn't patronize. I went to this particular Valvoline sit ...

Dominick was knowledgeable, thorough, attentive, didn't pressure, and didn't patronize. I went to this particular Valvoline site because it had the best reviews. By the way, I also posted a very favorable review on YELP.

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Very fast and professional

Very fast and professional

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Very fast and professional

Very fast and professional

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Friendly staff who were knowledgeable and quick to make necessary tasks complete

Friendly staff who were knowledgeable and quick to make necessary tasks complete

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Friendly staff who were knowledgeable and quick to make necessary tasks complete

Friendly staff who were knowledgeable and quick to make necessary tasks complete

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Good friendly and prompt service.

Good friendly and prompt service.

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Good friendly and prompt service.

Good friendly and prompt service.

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They were fast and polite

They were fast and polite

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Fast and thorough

Fast and thorough

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Fast and thorough

Fast and thorough

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They were fast and polite

They were fast and polite

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Nobody gets a top rating from me, my way.

Nobody gets a top rating from me, my way.

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Nobody gets a top rating from me, my way.

Nobody gets a top rating from me, my way.

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Quick, easy and convenient.

Quick, easy and convenient.

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Quick, easy and convenient.

Quick, easy and convenient.

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Prompt, courteous, professional, clean, clear concise verbal directions while sitting in my car, and great price

Prompt, courteous, professional, clean, clear concise verbal directions while sitting in my car, and great price

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Prompt, courteous, professional, clean, clear concise verbal directions while sitting in my car, and great price

Prompt, courteous, professional, clean, clear concise verbal directions while sitting in my car, and great price

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Not exactly a value.

Not exactly a value.

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Not exactly a value.

Not exactly a value.

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I brought in my wife's suv I have not driven it much. They knew more about it then I did. Service was fast,friendly and overall ...

I brought in my wife's suv I have not driven it much. They knew more about it then I did. Service was fast,friendly and overall good experience.

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I brought in my wife's suv I have not driven it much. They knew more about it then I did. Service was fast,friendly and overall ...

I brought in my wife's suv I have not driven it much. They knew more about it then I did. Service was fast,friendly and overall good experience.

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Friendly staff,,first visit to valvoline. Moved recently to Woodbury and wlll be using this store onA permanent basis. Gr ...

Friendly staff,,first visit to valvoline. Moved recently to Woodbury and wlll be using this store onA permanent basis. Grocery store next door, Got groceries, car was ready so very satisfied.

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Friendly staff,,first visit to valvoline. Moved recently to Woodbury and wlll be using this store onA permanent basis. Gr ...

Friendly staff,,first visit to valvoline. Moved recently to Woodbury and wlll be using this store onA permanent basis. Grocery store next door, Got groceries, car was ready so very satisfied.

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Went to Woodbury location on Commons Drive and for the 2nd time in last 2 times I have went there, they told me their system was ...

Went to Woodbury location on Commons Drive and for the 2nd time in last 2 times I have went there, they told me their system was down and they could not check me out so I had to go to a different location. So the last 2 times I went to this location the system was down! I travel out of my way to get there and then to have this happen is not good. So this time I then went to Radio Drive location and my oil change/tire rotation took over an hour. They were busy and things were going very slow. Guys were nice and did the job but I go to you guys for a quick oil change, not to have to drive to multiple locations and sit and wait. I am unsure if I will go there again after this problem the past 2 times. We have 2 cars and I am a very regular customer. Thanks for reading my complaint!

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Went to Woodbury location on Commons Drive and for the 2nd time in last 2 times I have went there, they told me their system was ...

Went to Woodbury location on Commons Drive and for the 2nd time in last 2 times I have went there, they told me their system was down and they could not check me out so I had to go to a different location. So the last 2 times I went to this location the system was down! I travel out of my way to get there and then to have this happen is not good. So this time I then went to Radio Drive location and my oil change/tire rotation took over an hour. They were busy and things were going very slow. Guys were nice and did the job but I go to you guys for a quick oil change, not to have to drive to multiple locations and sit and wait. I am unsure if I will go there again after this problem the past 2 times. We have 2 cars and I am a very regular customer. Thanks for reading my complaint!

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I had an oil leak problem unrelated to my last oil change. They assessed where it was coming from at no charge.

I had an oil leak problem unrelated to my last oil change. They assessed where it was coming from at no charge.

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I had an oil leak problem unrelated to my last oil change. They assessed where it was coming from at no charge.

I had an oil leak problem unrelated to my last oil change. They assessed where it was coming from at no charge.

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Quick, friendly, competent service.

Quick, friendly, competent service.

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Quick, friendly, competent service.

Quick, friendly, competent service.

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No waiting, knowledgeable staff

No waiting, knowledgeable staff

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No waiting, knowledgeable staff

No waiting, knowledgeable staff

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Satisfied is as good as I give. I come in for a quick oil change, with no pressure, and that's what I received. So, good job, ...

Satisfied is as good as I give. I come in for a quick oil change, with no pressure, and that's what I received. So, good job, I'll be back.

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Satisfied is as good as I give. I come in for a quick oil change, with no pressure, and that's what I received. So, good job, ...

Satisfied is as good as I give. I come in for a quick oil change, with no pressure, and that's what I received. So, good job, I'll be back.

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I had sleeping kids in the back and the crew was very loud. I am not mad at all, it would have been greatly apreciated if they w ...

I had sleeping kids in the back and the crew was very loud. I am not mad at all, it would have been greatly apreciated if they would have made an attempt to keep the noise to a minimum. Yelling across the shop about there weekend and throwing boxes could have waited. Again, I am not mad, nor do I blame them. The employees were acting like kids, because they are. Still very happy with my service.

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Not only was I greeted immediately upon entering the parking lot, it was a FEMALE mechanic who greeted me. And, once I entered ...

Not only was I greeted immediately upon entering the parking lot, it was a FEMALE mechanic who greeted me. And, once I entered the bay, the manager came over to talk to me and find out what I needed. She was also a female! I love seeing women in leadership roles and in vocational jobs. However just because they are women, does not