Vogel Rd

cheryl has a major attitude problem, assumes things and also enforcing her opinion on customers with a negative outlook.. with this treatment i’m taking my business elsewhere. i’ve been coming here for over ten years with my fleet of 7 vehicles, i’m done with the disrespect that of i’ve received, the witness to this was also upset…the employee needs anger management or retraining is needed…also this was all recorded on my camera system in the automobile..simply there to rule out interpretation.

If you are going to tell someone to back up so the person in another line can go before them, you better have someone directing traffic after you pack up and leave not even ten minutes later, so that the cars that come after the person you told to back up doesn't waste their time watching the people coming after them go first. Probably best to let people pick a lane and and hope they got a fast one rather than direct one car and not control traffic after that. Left after a car that came after me got in the bay while I was still stuck behind two cars. I bet the person that got in front of me wasn't so happy when their original lane ended up being faster after they were told to get in front of me (a car that came after both of us got in the other car's original bay after not even 10 minutes of them waiting). I'll go elsewhere. What a waste of 30 minutes. Never been to a Valvoline, but probably never will after that experience if all Valvolines work that way. They scanned something on the inside of my car door after they told me to back up, so I hope the person that eventually came after me didn't get the wrong service for their car. Would have been fine to wait 30 minutes if I just picked the slow lane, but waiting 30 minutes because someone decided to direct traffic and then pack up for the day wasn't great. I would have probably been in line for an hour if I stayed, since the person that got in front of me still wasn't in the bay when I left.