RECENT REVIEWS
Corey S.
12/10/2025
1.0 out of 5.0
I stopped in today for a routine oil change on our company van, and the experience was extremely disappointing. The employee, Russ, refused service almost immediately, claiming the hood was “slightly bent.” We opened it ourselves with no issue, yet he still declined to do the job and instead recommended another shop across town—simply because he didn’t want to take the time. He stated it could take up to 30 minutes, which is entirely reasonable for an oil change and not a valid reason to turn away a customer.
When I asked who was in charge, Russ claimed he “ran the place,” which was clearly not true. I then asked for the store number, and he responded with, “Why does it matter?” He never asked the year, make, or any details of the vehicle—just refused to work on it from the start.
This level of unprofessionalism and lack of basic customer service is unacceptable. I would not recommend this Jiffy Lube location based on this experience.
Asia P.
11/26/2025
5.0 out of 5.0
Valvoline Instant Oil Change
Hi Asia , we're thrilled you had a 5-star experience! Thanks for choosing Valvoline Instant Oil Change– see you again soon!
Thomas M.
11/25/2025
1.0 out of 5.0
Valvoline Instant Oil Change
We hate to hear that your visit didn’t meet expectations. Our Valvoline Instant Oil Change crew cares about doing things right and would appreciate the chance to fix it—please reach out to us at , share your VIN and tell us more about your visit. - VIOC Social Media Team
