Oil Change Lees Summit

I’ve been coming here for a long time. The Convenience of not having to make an appointment is what I enjoy. And not leaving yo ...

I’ve been coming here for a long time. The Convenience of not having to make an appointment is what I enjoy. And not leaving your car is dope.

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Great staff, great service, and very quick!

Great staff, great service, and very quick!

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Joe was knowledgeable and very patient with me. I received outstanding service. I also called before I came and the receptionist ...

Joe was knowledgeable and very patient with me. I received outstanding service. I also called before I came and the receptionist emailed me a coupon for my visit! I definitely will be back.

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Friendly and not pressured to buy anything. Recommendations given for next cisit

Friendly and not pressured to buy anything. Recommendations given for next cisit

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Very friendly and helpful staff. Speedy and thorough

Very friendly and helpful staff. Speedy and thorough

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I expected to be shown my air filter and have it recommended that it be replaced... as far as I could tell, it wasn't even looke ...

I expected to be shown my air filter and have it recommended that it be replaced... as far as I could tell, it wasn't even looked at.

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Apparently, you no longer keep half synthetic oil. Instead, you only care the full synthetic oil, which is more expensive. Thi ...

Apparently, you no longer keep half synthetic oil. Instead, you only care the full synthetic oil, which is more expensive. This happened at another location, and I assumed it was just the location, but now this has happened twice to me, so perhaps this is policy change for Valvoline overall. It is not one I like. However, I do have to say that the guy who checked me in and explained things to me was OUTSTANDING. He had a genuine smile, and I had the impression he really cared about providing a service to me, rather than just upcharging things. He was beyond polite and far into friendly. I would say he was a delight to deal with.

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fast and easy

fast and easy

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The workers were all kind, friendly, and knowledgeable. The worked quickly to get everyone in and out, despite a few hiccups al ...

The workers were all kind, friendly, and knowledgeable. The worked quickly to get everyone in and out, despite a few hiccups along the way. They did an excellent job!

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Nice, friendly staff.

Nice, friendly staff.

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Lack of communication. Both with me and it seemed there was somewhat of a lack of communication between themselves also. Waitin ...

Lack of communication. Both with me and it seemed there was somewhat of a lack of communication between themselves also. Waiting so long before even being acknowledged was very aggravating. Had to move twice to different bays only to wind up pulling into the original one I pulled up to. They were having issues with a simple air filter change and had 3 people trying to get it in.

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Everyone was very friendly and helpful. Tyler, Brian and Dominic worked personally with me and helped me tremendously by inspect ...

Everyone was very friendly and helpful. Tyler, Brian and Dominic worked personally with me and helped me tremendously by inspecting my car the same day. I was in a jam and deeply appreciated that Valvoline not only took care of my inspection and oil change. They were so friendly, kind and helpful. I will be back for my next oil change and every inspection! I will share with as many people that I can how great my service was at Valvoline. Thank you!

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It was trainee day. The manager is a sharp individual. Most of the trainees did not know what they were doing. I suggest a secon ...

It was trainee day. The manager is a sharp individual. Most of the trainees did not know what they were doing. I suggest a second senior representative present when training 5+ newbees.

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The gentleman who checked me in and took care of me during the service had the very best attitude of anyone I’ve worked with at ...

The gentleman who checked me in and took care of me during the service had the very best attitude of anyone I’ve worked with at your location.

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Need have all three lanes open? Dont know had 3 lane down?? Never told the Customer's wait was too long.

Need have all three lanes open? Dont know had 3 lane down?? Never told the Customer's wait was too long.

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Parking lot construction added to longer than usual wait

Parking lot construction added to longer than usual wait

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I just came for an oil change and an inspection but also ask them about my AC unit. They were able to tell me what was wrong wit ...

I just came for an oil change and an inspection but also ask them about my AC unit. They were able to tell me what was wrong with it and we're extremely knowledgeable about everything they talked about. I felt very confident and everything that was done

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Good work on pressure

Good work on pressure

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Ryan educated me on the issue with my A/C and took care of it in a decent amount of time.

Ryan educated me on the issue with my A/C and took care of it in a decent amount of time.

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I was there about 1 hour, including the mercifully brief time actually in the bay. It was very hot outside, there were 5 cars a ...

I was there about 1 hour, including the mercifully brief time actually in the bay. It was very hot outside, there were 5 cars ahead of mine - none of that was a fault, just the way things worked out at that time. As a former business owner, I was glad to see people waiting in line - job security!

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Great service, super quick!

Great service, super quick!

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long wait.

long wait.

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I am a long time customer and always look forward doing business at Valvoline. I have never been treated rudely. Only 2 bays w ...

I am a long time customer and always look forward doing business at Valvoline. I have never been treated rudely. Only 2 bays were opened beause of the resurfacing of the pavement beyond the doors. They inspected my car for license plates and I waited in the waiting room. Because I am a senior, senior citizen, they assisted me out to my car when they finished. Great bunch of guys. I know I will always be treated fairly.

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I had called the customer service line and they sent me a $10 off coupon. They said to give it to the service tech but when I di ...

I had called the customer service line and they sent me a $10 off coupon. They said to give it to the service tech but when I did that they said they couldn’t use it because it didn’t have a bar code to scan. They didn’t tell me this until the service had already been completed. They ended up taking $7 off but it should have been $10. That was frustrating!

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The crew knew me, took care of my daughter's truck oil change and mine.Lee's Summit, MO station is always busy, but the wait was ...

The crew knew me, took care of my daughter's truck oil change and mine.Lee's Summit, MO station is always busy, but the wait wasn't too long andthey treated my daughter and myself very well. We will return!!

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A staff member was using a gasoline powered pressure washer during the entire experience. Rather than have the motorized (noisy) ...

A staff member was using a gasoline powered pressure washer during the entire experience. Rather than have the motorized (noisy) unit outside and bring the hose inside, the whole device was in the oil change bay with three customers present. Very loud, and probably carbon monoxide fumes as well.

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I rarely give anyone this grade

I rarely give anyone this grade

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Got in quickly, oil change was completed faster than I could have done it.

Got in quickly, oil change was completed faster than I could have done it.

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All good

All good

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Even though I had to wait, the young men that catered to me were professional, upbeat (even though there were a lot of people wa ...

Even though I had to wait, the young men that catered to me were professional, upbeat (even though there were a lot of people waiting to get their cars serviced), and hard working!

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Very long wait.

Very long wait.

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I waited for 45 minutes before I was able to pull in the bay and receive an oil change.

I waited for 45 minutes before I was able to pull in the bay and receive an oil change.

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Quick and easy

Quick and easy

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The customer service was awesome. Nash did a great job

The customer service was awesome. Nash did a great job

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employees were messing around while I was there, not really taking it seriously. seemed as though there was not a manager around ...

employees were messing around while I was there, not really taking it seriously. seemed as though there was not a manager around

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$90 for an oil change is ridiculous. The oil plus filter is not more than $30 retail

$90 for an oil change is ridiculous. The oil plus filter is not more than $30 retail

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Did the job requested in a short time. Didn't pressure other stuff much.

Did the job requested in a short time. Didn't pressure other stuff much.

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Fast, friendly and convenient

Fast, friendly and convenient

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Bryan and his team were prompt and polite. The service was fast and I felt confident about the service i received.

Bryan and his team were prompt and polite. The service was fast and I felt confident about the service i received.

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Price was higher than most

Price was higher than most

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I think the guys were over taxed. There was a few cars there and I think they got over loaded.

I think the guys were over taxed. There was a few cars there and I think they got over loaded.

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Good fast service

Good fast service

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Mainly the wait time.

Mainly the wait time.

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I take my cars here when they need service. The staff is always very professional and they work as a team. They are customer fo ...

I take my cars here when they need service. The staff is always very professional and they work as a team. They are customer focused. I recommend them to other often. Thanks for such good service.

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Very curtious and professional attendant and they took care of what I needed done.

Very curtious and professional attendant and they took care of what I needed done.

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How quickly the service was for an oil change. The knowledge of the person who serviced my vehicle. I had no idea my tires need ...

How quickly the service was for an oil change. The knowledge of the person who serviced my vehicle. I had no idea my tires needed nitrogen instead of air!

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Good and quick service

Good and quick service

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Everyone was very friendly

Everyone was very friendly

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friendly and professional

friendly and professional

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I DRIVE A LARGE 2500 CHEVY DIESEL .IT TAKES 10 QUARTS OF OIL THE SIMPLICITY OF THE SERVICE AND SPEED THAT IT IS HANDLED MAKES TH ...

I DRIVE A LARGE 2500 CHEVY DIESEL .IT TAKES 10 QUARTS OF OIL THE SIMPLICITY OF THE SERVICE AND SPEED THAT IT IS HANDLED MAKES THE SERVICE A GOOD VALUE.

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The price of a cabin air filter was the same as the oil change and not communicated correctly. Would like to see a price list di ...

The price of a cabin air filter was the same as the oil change and not communicated correctly. Would like to see a price list displayed

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The person who I dealt with directly did an awesome job, and I would assume everyone else did as well as my truck is still runni ...

The person who I dealt with directly did an awesome job, and I would assume everyone else did as well as my truck is still running. To receive a highly satisfied remark would require going over and beyond my expectations.

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Great customer service, friendly technicians and helpful with any question.

Great customer service, friendly technicians and helpful with any question.

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Fast and courteous staff.

Fast and courteous staff.

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Way overpriced on synthetic oil change. Can get other places for 25-30% less

Way overpriced on synthetic oil change. Can get other places for 25-30% less

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The guy that I dealt with treated me with respect. He was very nice and I was impressed with this station.

The guy that I dealt with treated me with respect. He was very nice and I was impressed with this station.

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They drained the oil before confirming service. So I was kind of stuck using your service.

They drained the oil before confirming service. So I was kind of stuck using your service.

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I was serviced by Bryan Carter, though they were busy he greeted me with a smile and assured that I would be taken care of! Ever ...

I was serviced by Bryan Carter, though they were busy he greeted me with a smile and assured that I would be taken care of! Every staff member was helpful and the teamwork was outstanding! I will definitely be a repeat customer!

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Manager was very knowledgeable and friendly an staff executed there task quickly and professional and also offered me a wide a ...

Manager was very knowledgeable and friendly an staff executed there task quickly and professional and also offered me a wide arrange of services after asking what was I looking forward to getting done today.

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Even though it was busy due to the holiday the service was amazing. They greeted my in line to ask how they could help. I was no ...

Even though it was busy due to the holiday the service was amazing. They greeted my in line to ask how they could help. I was not expecting that. They also worked incredibly fast with everyone while I was there. When I was in the waiting room they even made sure that someone had talked to me. The staff at this location are awesome.

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they made me put my keys in a box. For what reason, I do not know.

they made me put my keys in a box. For what reason, I do not know.

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SERVICE WAS FAST AND GOOD

SERVICE WAS FAST AND GOOD

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Staff is always fast, friendly and responsible. They get the job done.

Staff is always fast, friendly and responsible. They get the job done.

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Had my Audi filter in stock. Got me in and out and offered me a coupon without me having to ask for one

Had my Audi filter in stock. Got me in and out and offered me a coupon without me having to ask for one

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My tech was very pleasant, communicated what he was doing and informed me what he found.

My tech was very pleasant, communicated what he was doing and informed me what he found.

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Very friendly employees and no pressure to upgrade services.

Very friendly employees and no pressure to upgrade services.

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Tyler was great to work with, I needed an inspection and he got it taken care of; he was gracious in informing me that they coul ...

Tyler was great to work with, I needed an inspection and he got it taken care of; he was gracious in informing me that they could not pass my car because of a cracked windshield. I was impressed with his handling of the situation.

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Did not check tire pressure this time. Guys seemed kind of distracted by one another and the service truck that was there workin ...

Did not check tire pressure this time. Guys seemed kind of distracted by one another and the service truck that was there working on the facility.

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The Valvoline on 291 hwy is the ONLY place I trust . They staff is friendly and knowledgeable

The Valvoline on 291 hwy is the ONLY place I trust . They staff is friendly and knowledgeable

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Received Great Fast Friendly Service

Received Great Fast Friendly Service

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There were about 5 gentlemen in the building where the you pull the cars in. Every person in there was helping another co worker ...

There were about 5 gentlemen in the building where the you pull the cars in. Every person in there was helping another co worker or doing something themselves. Never standing around doing nothing or not even 9n their phones. The men were always communicating with one another on what one needed for a customer an so forth. The gentleman who helped us his name was Tyler. I liked him a lot her was very informational on the current services that were offered. My family an I listen to what he had to say an asked us how are day was. Actually did some small talk which is a nice change from other places we've been too. Then young men did el exceptionally well and because of them and how nice they are and very informational with the products there at Valvoline. We will return thankyou

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tHE STAFF WAS PROFESSIONAL EXPLAINED EVERYTHING WELL AND EXECUTED THE SERVICE IN A TIMELY MANNER.

tHE STAFF WAS PROFESSIONAL EXPLAINED EVERYTHING WELL AND EXECUTED THE SERVICE IN A TIMELY MANNER.

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They were extremely friendly and polite! I will definitely come back! They guys were great!

They were extremely friendly and polite! I will definitely come back! They guys were great!

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A lot of standing around I noticed and all talking rather than working as well as looking as if they really weren’t sure of them ...

A lot of standing around I noticed and all talking rather than working as well as looking as if they really weren’t sure of themselves when it came to doing the job at hand Too many heads under one hood doesn’t make one comfortable when clearly nothing is wrong with the vehicle

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It was just a regular oil change nothing super spectacular, I just always go to the same one because there are two women that wo ...

It was just a regular oil change nothing super spectacular, I just always go to the same one because there are two women that work there.

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Excellent service - there was no line when I arrived and the work was completely quickly. The accepted my coupon, suggested thi ...

Excellent service - there was no line when I arrived and the work was completely quickly. The accepted my coupon, suggested things I could do, but there was no pressure to have these services performed. Outstanding customer service from the time I arrived till the time I left.

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Dude was so worried about complementing my car he didn’t even give me a mileage sticker or take off my price with a discount

Dude was so worried about complementing my car he didn’t even give me a mileage sticker or take off my price with a discount

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Not being met upon arrival to I would know what bay to wait at to get the first available service.

Not being met upon arrival to I would know what bay to wait at to get the first available service.

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The two staff members were friendly, courteous, and knowledgeable. They communicated with me during the service. Very pleased!

The two staff members were friendly, courteous, and knowledgeable. They communicated with me during the service. Very pleased!

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Always super friendly and welcoming. They also explain everything clearly.

Always super friendly and welcoming. They also explain everything clearly.

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Polite. Professional.

Polite. Professional.

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pleasant, competent technicians. fast service. thorough

pleasant, competent technicians. fast service. thorough

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4-5 cars came after I was sitting there and got serviced and left before I even was able to pull into the garage.

4-5 cars came after I was sitting there and got serviced and left before I even was able to pull into the garage.

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Too expensive in my opinion.

Too expensive in my opinion.

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The service was performed quickly and efficiently.

The service was performed quickly and efficiently.

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cause the one in Raymore didn't have its lincense

cause the one in Raymore didn't have its lincense

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Because you are over priced I was able to dig up a coupon while waiting but even with it to spend $80 on a synthetic oil change ...

Because you are over priced I was able to dig up a coupon while waiting but even with it to spend $80 on a synthetic oil change is high

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The gentleman that took care of me was very knowledgeable and very helpful, he explained everything! It was an overall great exp ...

The gentleman that took care of me was very knowledgeable and very helpful, he explained everything! It was an overall great experience!!!

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I don't know

I don't know

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I was able to see what they were doing and after they had finished changing what needed to be changed they showed me how everyth ...

I was able to see what they were doing and after they had finished changing what needed to be changed they showed me how everything looked afterwards. The time spent there was less than I thought it would be even though they changed other stuff too.

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I felt they were very experienced and knowledge and very friendly.

I felt they were very experienced and knowledge and very friendly.

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Waiting for service outside the dock.Air filter was not in stock after the existing filter had been removed.

Waiting for service outside the dock.Air filter was not in stock after the existing filter had been removed.

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I was impressed with the range of services they could do. It was incredibly fast considering the number of services that I reque ...

I was impressed with the range of services they could do. It was incredibly fast considering the number of services that I requested. I expected to wait a lot longer.

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Will waiting asked to move to different lane which I didn't mind since other car there first. But then someone who came after me ...

Will waiting asked to move to different lane which I didn't mind since other car there first. But then someone who came after me got to go before me.

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Good service and speedy, but I don’t like being pressured to buy extra services. If I say I’m not interested, then I shouldn’t ...

Good service and speedy, but I don’t like being pressured to buy extra services. If I say I’m not interested, then I shouldn’t have to listen to the whole list of services that are “recommended”.

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The staff was friendly and worked very well as a team. I go here for both of my cars

The staff was friendly and worked very well as a team. I go here for both of my cars

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The Technician did not appear to be pleased that he had a customer the second he opened the bay door. Customers are what fuel th ...

The Technician did not appear to be pleased that he had a customer the second he opened the bay door. Customers are what fuel the business that cuts your compensation check. I am somewhat concerned about an oil change that can be done so quickly, leading me to believe that all of the old oil didn't have enough time to drain.

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Fast friendly service.

Fast friendly service.

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Fast, friendly, no pressure

Fast, friendly, no pressure

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Wasn't sure exactly what to expect when I arrived. The personnel were busy with other vehicles so I just waited. After a few min ...

Wasn't sure exactly what to expect when I arrived. The personnel were busy with other vehicles so I just waited. After a few minutes, one of the employees approached me and I explained what I wanted. He answered a few questions, we agreed upon the services requested and he directed me to the waiting room. No problem. Shortly I was shown a couple air filters allegedly removed from my vehicle ( I was not watching the process) and I agreed to replace them. Again no problem. The entire process was complete in about 10 - 15 minutes. The total cost was a bit more than I expected (the filters were expensive) but I feel the total cost was reasonable considering the time saved. I would have been waiting 2 hours at the dealership for the same service. Thank you guys. I'll be back!

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The process took even less time than the representative told me. So, the team exceeded my expectation.

The process took even less time than the representative told me. So, the team exceeded my expectation.

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I feel like the price charged for the oil change has raised to a ridiculous level. I usually try to find a coupon to help defray ...

I feel like the price charged for the oil change has raised to a ridiculous level. I usually try to find a coupon to help defray my out-of-pocket costs, but the coupons that I receive expire on shorter timelines than what fits my schedule and budget. I used to do the oil changes on my cars myself. I use Valvoline because I found that I was willing to pay for the convenience and time-savings that was a valuable benefit. At the rate of price increases, I may reconsider, and go back to doing this myself.

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The technician was amazing

The technician was amazing

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I had a short wait time and I was in and out quickly. Since I was pressed for time that day I really appreciated the prompt serv ...

I had a short wait time and I was in and out quickly. Since I was pressed for time that day I really appreciated the prompt service.

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Staff was so nice and quick.

Staff was so nice and quick.

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The staff was professional and very nice.

The staff was professional and very nice.

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Good service every time I visit.

Good service every time I visit.

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The ladies and gentlemen are always friendly and make recommendations that are appropriate. Never pushy.

The ladies and gentlemen are always friendly and make recommendations that are appropriate. Never pushy.

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I felt that they knew other people were in a hurry, they were very fast and made sure I knew what was going on

I felt that they knew other people were in a hurry, they were very fast and made sure I knew what was going on

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First time visitor. It was a matter of convenience that I went here. I usually go to the dealer. The sit in the car experience m ...

First time visitor. It was a matter of convenience that I went here. I usually go to the dealer. The sit in the car experience made me feel like a NASCAR driver. Very cool and super convenient.

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The guys did a great job, efficient and speedy. They even checked a headlight that had previously been installed there as it was ...

The guys did a great job, efficient and speedy. They even checked a headlight that had previously been installed there as it was not connecting on a regular basis. Never hesitating, they opened it up, found that it wasn't seated well, fixed it and that was it. Great service!

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Great service

Great service

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They always have done a good job at this location and let me bring my own oil and filter.

They always have done a good job at this location and let me bring my own oil and filter.

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Valvoline is always quick and friendly and I have never had a problem!

Valvoline is always quick and friendly and I have never had a problem!

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Customer service representative was extremely rude. He seemed like he was in a hurry or had something better to do with his time ...

Customer service representative was extremely rude. He seemed like he was in a hurry or had something better to do with his time. He dropped my gas cap and seemed irritated even though he was the one that dropped it. And I didn’t get a sticker to let me know when I need my next oil change. Not to mention on Groupon you need to let people be aware that there is going to be an additional charge in addition to the Groupon I don’t care if it’s a couple dollars I need to know.

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Always fast thorough service.

Always fast thorough service.

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The employees were quick and helpful. I had a specific request regarding the oil change and the workers were careful to complet ...

The employees were quick and helpful. I had a specific request regarding the oil change and the workers were careful to complete it.

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Service rep was friendly and the service was quick. Second time I came there with another car, I was told there was a wait and I ...

Service rep was friendly and the service was quick. Second time I came there with another car, I was told there was a wait and I appreciated that because I ran some errands and returned later when there was no wait.

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Appreciate the lack of up-selling. Seems very expensive. I’ll shop around for a better price before I come back!

Appreciate the lack of up-selling. Seems very expensive. I’ll shop around for a better price before I come back!

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I had to ask to see the dip stick once the oil change was complete. (wonder if It was because I was a woman) and nothing was com ...

I had to ask to see the dip stick once the oil change was complete. (wonder if It was because I was a woman) and nothing was communicated to me about my air filter. Not sure if battery or air filter was even checked.

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I’ve had some problems with this store. Dirty oil filters and sometimes when I get home I have oil dripping from the car onto th ...

I’ve had some problems with this store. Dirty oil filters and sometimes when I get home I have oil dripping from the car onto the floor.

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Checking a few more items as used to do would be good time well spent. A quick once over like a dealership would do on an oil ch ...

Checking a few more items as used to do would be good time well spent. A quick once over like a dealership would do on an oil change.

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Almost 57yrs old, I have had and been at a lot of Oil station, had a lot of cars. And this is the far best idea yet. So I am ver ...

Almost 57yrs old, I have had and been at a lot of Oil station, had a lot of cars. And this is the far best idea yet. So I am very please with Valvoline oil Station. This one, believe it are not some of your customers drive pretty far, to get to this one. There very, very friendly, and who couldn’t use a joke ate to.

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It was a great experince

It was a great experince

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45 min. Wait to get into service center.

45 min. Wait to get into service center.

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The service provided was done professionally and the staff was friendly. Experienced no issues other than the long wait but tha ...

The service provided was done professionally and the staff was friendly. Experienced no issues other than the long wait but that wasn't due to anything negative they did.

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I told them what I needed and they did it.

I told them what I needed and they did it.

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Tad overpriced

Tad overpriced

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Service was good and fast.

Service was good and fast.

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Service techs were very efficient despite there being a lot of customers. It was near the end of day and they were still very po ...

Service techs were very efficient despite there being a lot of customers. It was near the end of day and they were still very polite and professional.

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Staff asking the questions was very personable and pleasant. I question the large turnover in staff.....never see the same peop ...

Staff asking the questions was very personable and pleasant. I question the large turnover in staff.....never see the same people at each visit. That bothers me.

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The technician was very friendly and professional. Once they started the service was very fast.

The technician was very friendly and professional. Once they started the service was very fast.

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The workers carried on their own conversations and only spoke to me when I had to pay tax, I was using a Groupon, and when I nee ...

The workers carried on their own conversations and only spoke to me when I had to pay tax, I was using a Groupon, and when I needed to start my car... Just not very good at customer service.

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Jalen was a great tech had great customer service

Jalen was a great tech had great customer service

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Great staff. Knew what they talking about. We’re fast and easy. I had to wait outside for more than 15 minutes just because of t ...

Great staff. Knew what they talking about. We’re fast and easy. I had to wait outside for more than 15 minutes just because of the fact there were three cars in front of me. Other than that great experience.

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I had never been there before, so I didn't know what to expect really. I believe Satisfied is more accurate description of my f ...

I had never been there before, so I didn't know what to expect really. I believe Satisfied is more accurate description of my feeling than "highly satisfied" since I don't have a base for comparison.

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Hour and fifteen minute wait before entering the service bay. Not greeted upon arrival

Hour and fifteen minute wait before entering the service bay. Not greeted upon arrival

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Friendly, quick, and did what I ask them to do.

Friendly, quick, and did what I ask them to do.

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I was in and out, and even though I got there at 6:30, they still treated me with care and didn’t rush through.

I was in and out, and even though I got there at 6:30, they still treated me with care and didn’t rush through.

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As always, great customer service! Will definitely use Valvoline again.

As always, great customer service! Will definitely use Valvoline again.

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Nash was amazing

Nash was amazing

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The overall experience was great. I was in and out in no time. Very friendly.

The overall experience was great. I was in and out in no time. Very friendly.

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The gentleman that serviced me was VERY nice to me, I wish I could remember his name. He had red hair and a red beard. He listen ...

The gentleman that serviced me was VERY nice to me, I wish I could remember his name. He had red hair and a red beard. He listened to my concerns before we got started and took care of exactly what I needed. In fact I’ll be going back there to get a battery for my vehicle very very soon!

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Crew is always courteous and I can typically get in and out with little to no wait.

Crew is always courteous and I can typically get in and out with little to no wait.

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Jalan was awesome

Jalan was awesome

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My CSA Jordan explained all the recommendations from my manufacturer in the most polite and informational way. There wasn’t any ...

My CSA Jordan explained all the recommendations from my manufacturer in the most polite and informational way. There wasn’t any pressure and felt comfortable listening to him explain.

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Quick service and had the fuel system cleaned and was surprised with the amount of buildup was there!

Quick service and had the fuel system cleaned and was surprised with the amount of buildup was there!

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Took a very long time to get my car started once I pulled into the bay. I ended up sitting in the bay for over an hour including ...

Took a very long time to get my car started once I pulled into the bay. I ended up sitting in the bay for over an hour including the oil change itself.

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One car that got there at the same time as me was done before I even got to pull in and another car that got there AFTER me got ...

One car that got there at the same time as me was done before I even got to pull in and another car that got there AFTER me got pulled in before me! I pointed it out to the guy that helped me and he just shrugged and said “yea the guy that got here at the same time as you just needed his fluids topped off”.. (same as me) but what does that matter? I don’t care what service he needed I just want to be helped in a timely fashion or an apology if it doesn’t happen for whatever reason!

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I just purchased this vehicle & the manager and service tec went over things thoroughly above what I would have expected!! Oil f ...

I just purchased this vehicle & the manager and service tec went over things thoroughly above what I would have expected!! Oil filter isn’t common nor in stock, the manager quickly ran and bought one from a supplier, other places told me to bring one in with me. It was just superior service all around!! Even allowed me to use my groupon 👍🏻

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Quick and efficient

Quick and efficient

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It was very evident everyone was working hard and as quickly as they could. It was pretty busy, there were four or five cars ahe ...

It was very evident everyone was working hard and as quickly as they could. It was pretty busy, there were four or five cars ahead of me before the garage, but even still the workers were very nice and cool about it. I was worried they would be stressed and annoyed by the high volume of cars, but they were kind and professional.

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DIFFERENT PRICE THEN ADVERTISED

DIFFERENT PRICE THEN ADVERTISED

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It was 20 minutes until closing time, so i felt bad for pulling up. They were still kind and got me in and out quickly.

It was 20 minutes until closing time, so i felt bad for pulling up. They were still kind and got me in and out quickly.

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Very helpful , and they really know what they are doing 👍👍👍👍👍

Very helpful , and they really know what they are doing 👍👍👍👍👍

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Very friendly, eager to please staff, quick service

Very friendly, eager to please staff, quick service

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The job was done quickly .

The job was done quickly .

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got in and out quickly, not pressured to buy a bunch of things.

got in and out quickly, not pressured to buy a bunch of things.

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All good

All good

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I felt rushed. The technician told me I could sit in my vehicle during the oil change. I prefer to wait in the customer waiting ...

I felt rushed. The technician told me I could sit in my vehicle during the oil change. I prefer to wait in the customer waiting room as opposed to participating in the service. A second customer came in right after me and bought into sitting in her van. That customer then assisted the technician as they checked all of the lights and a few other functions. Is there a further discount for participating in the oil change?

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Very friendly and knowledgeable

Very friendly and knowledgeable

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Great service...very friendly staff

Great service...very friendly staff

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Fast and easy

Fast and easy

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Knowledgeable, efficient staff!

Knowledgeable, efficient staff!

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Personnel comunicated with each other to double check work was completed. Very impressive and professional. I felt like I didn’t ...

Personnel comunicated with each other to double check work was completed. Very impressive and professional. I felt like I didn’t have some $10.00 hour flake working on my car.

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Cambridge was a new employee and was already very knowledgeable about the process. He was extremely courteous and professional.

Cambridge was a new employee and was already very knowledgeable about the process. He was extremely courteous and professional.

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It was great. Previously I've had to wait nearly an hour before I pulled into the bay. This visit was much quicker. I was very s ...

It was great. Previously I've had to wait nearly an hour before I pulled into the bay. This visit was much quicker. I was very satisfied with this visit.

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Friendly staff, professional customer service and good service work.

Friendly staff, professional customer service and good service work.

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I can confidently confirm that I was highly satisfied with my experience at the Lee Summit Valvoline store for many reasons. Th ...

I can confidently confirm that I was highly satisfied with my experience at the Lee Summit Valvoline store for many reasons. The first being that the over all customer service was very unique. Not only was I treated with respect, but the other customer that was getting serviced at the same time did as well. The employees took their time with each of us, but also performed the service in a timely manor. Bryan Carter was the gentleman that provided care for my service. I was not sure which service was best, I explained my needs and concerns. Bryan was then able to provided me with the best options. He also allowed his coworkers to engage in the services, as he was able to help when he was called to another workers attention. I’m thankful that I have found a trusted name in the automotive department that offers excellent customer experience along with great quality service. I have and will remain recommending Valvoline to all of my family and friends.

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The team approach is great - someone does the work, another person checks it. Every time I go here I get great service, and if I ...

The team approach is great - someone does the work, another person checks it. Every time I go here I get great service, and if I need anything extra, it's clearly communicated, without any pressure to purchase the upsell.

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Everything was fine except for the cost. Seems like 95.00 for an oil change is an outrageous cost. I probably won’t go again ...

Everything was fine except for the cost. Seems like 95.00 for an oil change is an outrageous cost. I probably won’t go again because of the price. I suggest posting your prices outside so people can see what to expect BEFOREHAND

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The staff was very kind and very knowledgeable. They doubled checked all caps audibly and kept me up today speed on every inspec ...

The staff was very kind and very knowledgeable. They doubled checked all caps audibly and kept me up today speed on every inspection and refilling that they did. They even reset my computer easily for my oil change inside my car. I’m very happy with their profesionalism and care!

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I was very pleased with the staff

I was very pleased with the staff

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They were prompt, courteous and did a good job

They were prompt, courteous and did a good job

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Speed and efficiency of service as well as being made to feel like a valued customer

Speed and efficiency of service as well as being made to feel like a valued customer

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The staff were courteous and polite. I informed them of what we needed done and they completed it quickly. I appreciate the hone ...

The staff were courteous and polite. I informed them of what we needed done and they completed it quickly. I appreciate the honest and good nature the workers have.

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I always go to this location because the staff is friendly, courteous, professional, and quick. They let me know what needs att ...

I always go to this location because the staff is friendly, courteous, professional, and quick. They let me know what needs attention, for instance that I need a new air filter, but if I tell them I'll get it next time they are not insistent about installing it now.

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They worked with me, my coupons, and my military discount to get the best price and as always were very respectful quick and kno ...

They worked with me, my coupons, and my military discount to get the best price and as always were very respectful quick and knowledgeable

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We were able to leave the car and run errands then return later. The manager was very accommodating to our request

We were able to leave the car and run errands then return later. The manager was very accommodating to our request

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Everything was completed on a timely manner

Everything was completed on a timely manner

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Friendly people. Quick and efficient.

Friendly people. Quick and efficient.

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Friendly Communications

Friendly Communications

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Price. At Jiffy Lube, I get my car vacuumed and windows cleaned for less money.

Price. At Jiffy Lube, I get my car vacuumed and windows cleaned for less money.

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The men in dealt with were extremely nice and not pushy with the services at all.

The men in dealt with were extremely nice and not pushy with the services at all.

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There is a small oil spot on my garage floor now, about 6in diameter. I thinks its small enough its not an issue with the seal ...

There is a small oil spot on my garage floor now, about 6in diameter. I thinks its small enough its not an issue with the seal on the filter but maybe some oil got spilled out of the old filter when they removed it and the staff did not take the time to remove the spilled or excess oil from my vehicle.

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Quick service once they got to my vehicle.

Quick service once they got to my vehicle.

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I know the wait can be long, but I do not mind as long as the technicians do not rush doing the oil change. I refuse to go to ot ...

I know the wait can be long, but I do not mind as long as the technicians do not rush doing the oil change. I refuse to go to other competitors because they are trying to shove cars through like an assembly line; however, you lose so much in the process. Please take good care of these technicians they are doing an awesome job!!!

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I was satisfied.

I was satisfied.

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I like the polite and knowledgeable techs who get me in and out. I’ve never had any trouble with leaking after I’ve left. They ...

I like the polite and knowledgeable techs who get me in and out. I’ve never had any trouble with leaking after I’ve left. They help me use coupons & additional discounts when I needed a vent filter

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I was so impressed with the service and the attendant. I will def come back.

I was so impressed with the service and the attendant. I will def come back.

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The staff is friendly and knowledgeable. I can go early in the morning and miss the crowd.

The staff is friendly and knowledgeable. I can go early in the morning and miss the crowd.

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the wait was minimal and people were friendly

the wait was minimal and people were friendly

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The wait was long. The tech seemed irritated that I had a coupon. I feel the price is a little high.

The wait was long. The tech seemed irritated that I had a coupon. I feel the price is a little high.

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The service was quick, friendly, employees seemed professional and the establishment was clean.

The service was quick, friendly, employees seemed professional and the establishment was clean.

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I arrived at 8:45am thats 15 mins before they opened. The staff arrived 5 mins before they opened and didn't ask who arrived fir ...

I arrived at 8:45am thats 15 mins before they opened. The staff arrived 5 mins before they opened and didn't ask who arrived first. I waited for an hour before I was helped. I arrived before anyone did and they took the third car way before me. There was a reason I got there early to be the first one in, and I was the last one out.

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Friendly staff, $10 coupon.

Friendly staff, $10 coupon.

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I've never had to return for something that wasn't done satisfactorily.

I've never had to return for something that wasn't done satisfactorily.

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The service is always prompt, the technicians do a good job and the workers that I have interacted with are informative about wh ...

The service is always prompt, the technicians do a good job and the workers that I have interacted with are informative about what my car needs but not pushy.

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The coffee machine has been removed from the waiting area. Not the same experience as with your competitors in the space

The coffee machine has been removed from the waiting area. Not the same experience as with your competitors in the space

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I trust Valvoline's workers. I applaud their efficiency.

I trust Valvoline's workers. I applaud their efficiency.

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I'm not sure where Valvoline finds its technicians but I have been to various sites throughout the KC metro area & ALL of them h ...

I'm not sure where Valvoline finds its technicians but I have been to various sites throughout the KC metro area & ALL of them have the same great, funny, FAST, friendly service that keeps me coming back. At this specific site, I waited less than a couple of minutes for my bay to open & the service was done quickly. The technician had me laughing the whole time & explained everything to me quite well. I love getting my oil changed here, even if I do end up paying a bit more than other places.

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Great service, and good value.

Great service, and good value.

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Unfortunately I do not remember the gentleman's name that serviced my vehicle but he was very friendly and informative, did not ...

Unfortunately I do not remember the gentleman's name that serviced my vehicle but he was very friendly and informative, did not try to upsell me on a bunch of other items. He pleasantly answered any questions I had. The other people working with him that morning were also very pleasant, cheerful and seemed to be very willing to help each other out.

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Oil was changed in a timely manner once in the service bay and staff was friendly.

Oil was changed in a timely manner once in the service bay and staff was friendly.

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I was not told upfront that I would be needing a higher grade oil (?) and it was nearly $100 to get my oil changed. I think the ...

I was not told upfront that I would be needing a higher grade oil (?) and it was nearly $100 to get my oil changed. I think the service is great for those who do not require the synthetic (?) oil. Due to the cost, I will be returning to my privately owned garage. PLEASE KNOW THAT THE STAFF AND TECHNITIONS THERE WERE FRIENDLY AND PROFESSIONAL!

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Quick and efficient. I did search for a coupon online to help defray the cost.

Quick and efficient. I did search for a coupon online to help defray the cost.

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quick service, straight to the point and no high pressure add on for sales

quick service, straight to the point and no high pressure add on for sales

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Great customer service, friendly staff, speedy service.

Great customer service, friendly staff, speedy service.

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Fast efficient and courteous

Fast efficient and courteous

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I like getting in quick and getting out quick.

I like getting in quick and getting out quick.

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Valvoline associates are always efficient and friendly.

Valvoline associates are always efficient and friendly.

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The gentleman assisting me (I have met him before on previous visits) is always very courteous and explains recommended services ...

The gentleman assisting me (I have met him before on previous visits) is always very courteous and explains recommended services without seeing pushy.

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$15 off coupon and still paid over $100. Other repital organizatiin are far less.

$15 off coupon and still paid over $100. Other repital organizatiin are far less.

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The manger who was there that day... was on point with his crew... as team work is suppose to be with company..i will truly reco ...

The manger who was there that day... was on point with his crew... as team work is suppose to be with company..i will truly recommend.

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Very convenient but I find it a tad experience

Very convenient but I find it a tad experience

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$90 is way to much for an oil change

$90 is way to much for an oil change

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Great service!

Great service!

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The gentlemen that assisted me were extremely polite and professional.

The gentlemen that assisted me were extremely polite and professional.

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Satisfied, efficient, timely

Satisfied, efficient, timely

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There were three cars in the bag I was only vehicle outside it was four people working on one car then I pulled in after a long ...

There were three cars in the bag I was only vehicle outside it was four people working on one car then I pulled in after a long wait outside and they asked me to wait longer why four of them went to another car then worked on that car for a little bit then two of them move to another car worked on that car for a little bit then one of them came took my information then walked over back to the other car then came back to my truck and finally start doing that will change

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I could clearly see that the person I was talking to was getting a commission on trying to upgrade my oil and he was going as fa ...

I could clearly see that the person I was talking to was getting a commission on trying to upgrade my oil and he was going as far as to lie to me. He claimed that my vehicle being the year it was, REQUIRED full synthetic and that is just NOT true. I kept telling him I wanted 5w 30 and thats all I ever got from the dealer. I went here to try to save time and money because my schedule has been too busy to go to the GM dealer... but next time I will make time to save the aggravation and to save $$$. (who ever thought going to the dealer would be cheaper then valvoline?)

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Price was a little higher than some other oil change service places.

Price was a little higher than some other oil change service places.

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It took 1 hour to even get into the service bay and I was only the second car in line. All these extra services slow everything ...

It took 1 hour to even get into the service bay and I was only the second car in line. All these extra services slow everything down so the higher price isn't worth it.

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The prices are pretty steep

The prices are pretty steep

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Good customer service. Store was busy when I showed up and they got me in fairly quickly. Seemed well ran

Good customer service. Store was busy when I showed up and they got me in fairly quickly. Seemed well ran

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Very organized crew following a strict process with oversight from a supervisor who double-checked thing like my oil level along ...

Very organized crew following a strict process with oversight from a supervisor who double-checked thing like my oil level along the way. Seemed like really good quality control.

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Great service they take care of not only your car oil but all the fluids so I don’t have to worry about it. Staff there is amazi ...

Great service they take care of not only your car oil but all the fluids so I don’t have to worry about it. Staff there is amazing friendly helpful kind caring people. I will go back there for my next oil change, also I love to no wait!!! They get you right in

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I had to wait over 30 minutes for air and fluids. It's too bad that there can't be one lane for fast items such as this. I als ...

I had to wait over 30 minutes for air and fluids. It's too bad that there can't be one lane for fast items such as this. I also had to wait for 8 minutes before someone greeted me and it was longer than that for the car next to me. There was a car in the first bay that was there the entire time while the other bays were two deep. We pulled in behind that car because there was no one else and then had to move bays behind someone that came after us.

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This location is always friendly and on top of their work.

This location is always friendly and on top of their work.

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Tyler and Cole were great with me and were very courteous through the entire process. Exceptional customer service is awesome an ...

Tyler and Cole were great with me and were very courteous through the entire process. Exceptional customer service is awesome and a rare commodity in today’s world.

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Didn’t check tire pressure or battery as they listed and was kind of put off that I didn’t want to do anything but an oil change ...

Didn’t check tire pressure or battery as they listed and was kind of put off that I didn’t want to do anything but an oil change

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Customer service was great. I had to wait a while but they were super busy and I expected that with it being a Saturday morning.

Customer service was great. I had to wait a while but they were super busy and I expected that with it being a Saturday morning.

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The staff is very friendly and awesome customer service

The staff is very friendly and awesome customer service

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Quite expensive! They said my car required costly oil. Never heard that before.

Quite expensive! They said my car required costly oil. Never heard that before.

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Very competent and kind employees, the place is very clean and the service excellent!

Very competent and kind employees, the place is very clean and the service excellent!

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I'm very hard to please.

I'm very hard to please.

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Professional staff, quick and efficient service.

Professional staff, quick and efficient service.

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The men working there were all polite and informative

The men working there were all polite and informative

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Quick and to the point. Understood the type of vehicle I was driving, so rep knew what and how to do a great job.

Quick and to the point. Understood the type of vehicle I was driving, so rep knew what and how to do a great job.

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Your prices keep getting higher all the time .

Your prices keep getting higher all the time .

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No wait time and the service was quick and thorough. Didn’t feel pressured to purchase anything additional or be upsold on oil c ...

No wait time and the service was quick and thorough. Didn’t feel pressured to purchase anything additional or be upsold on oil change. Friendly staff

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Greasy hand prints on hood and fender again

Greasy hand prints on hood and fender again

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Bryan was friendly and knowledgeable during the visit. The location was short-staffed, but that didn’t affect the service I rece ...

Bryan was friendly and knowledgeable during the visit. The location was short-staffed, but that didn’t affect the service I received. I will recommend this location to friends and family.

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Quick but efficient For me lost time is lost money in my business

Quick but efficient For me lost time is lost money in my business

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Quick and efficient

Quick and efficient

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They got me in changed the oil and checked and verified everything then got me on my way in a timely manner.

They got me in changed the oil and checked and verified everything then got me on my way in a timely manner.

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Customer service

Customer service

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Highly satisfied is the top, don't you want to always try to improve.

Highly satisfied is the top, don't you want to always try to improve.

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Everyone was pleasant and it was very quick visit.

Everyone was pleasant and it was very quick visit.

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The gentlemen working on my car were very polite and respectful. I appreciate their honesty and promptness

The gentlemen working on my car were very polite and respectful. I appreciate their honesty and promptness

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I feel your price is high compared to jiffy lube and other places but I like Valvoline oil

I feel your price is high compared to jiffy lube and other places but I like Valvoline oil

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Fast service, courteous staff, good value for the service.

Fast service, courteous staff, good value for the service.

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Was pleased with the service. No complaints

Was pleased with the service. No complaints

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I was in and out very quickly, no waiting. Couldn't get much better

I was in and out very quickly, no waiting. Couldn't get much better

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Pretty much the attitude of the supervisor. Very unfriendly, very direct

Pretty much the attitude of the supervisor. Very unfriendly, very direct

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It was my first visit to your service station.....I recommended my family to your place, my sister went, and was satisfied as w ...

It was my first visit to your service station.....I recommended my family to your place, my sister went, and was satisfied as well!! Thank you for providing good service!

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Everyone in the location was great. Everyone was friendly and courteous. You can tell they all enjoy working there. One person i ...

Everyone in the location was great. Everyone was friendly and courteous. You can tell they all enjoy working there. One person in particular (Bryan) was especially great. He was professional and very fun. The place ran very smooth and I was in and out soon than I had expected.

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The technician that I had was excellent. I had him a few times before this recent visit. Such a polite, professional young man. ...

The technician that I had was excellent. I had him a few times before this recent visit. Such a polite, professional young man. He should be a Manager if not already. Excellent customer service!

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Friendly, competent staff, service performed well and completely

Friendly, competent staff, service performed well and completely

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It wasn't because of your service it was because it was hot and my truck was hot and my ac doesn't work

It wasn't because of your service it was because it was hot and my truck was hot and my ac doesn't work

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Its just so damned expensive. My 4 cylinder was 75 bucks. I can get it done at Sal mart for 25. Isn't there a price in the mi ...

Its just so damned expensive. My 4 cylinder was 75 bucks. I can get it done at Sal mart for 25. Isn't there a price in the middle for me?

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I think it's a little pricey vs an oil change somewhere else; but I love how fast it is.

I think it's a little pricey vs an oil change somewhere else; but I love how fast it is.

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I didn't have to wait.

I didn't have to wait.

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Fast and easy

Fast and easy

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Nobody is perfect....I enjoyed a really decent experience

Nobody is perfect....I enjoyed a really decent experience

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Quick and easy. Plus I am always sent coupons which keeps be coming back.

Quick and easy. Plus I am always sent coupons which keeps be coming back.

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Once inside to get serviced, the staff was on point and got after it to make my time there go quickly Very informative and hones ...

Once inside to get serviced, the staff was on point and got after it to make my time there go quickly Very informative and honest

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I have both of our vehicles serviced at the Valvoline in Lees Summit, MO on 291 Hwy; If it were not for Tanner, the young man th ...

I have both of our vehicles serviced at the Valvoline in Lees Summit, MO on 291 Hwy; If it were not for Tanner, the young man that always helps my wife and I, we would not ever return to Valvoline, simply based on customer service. We have had recent problems with one of the managers who seems to be more friendly with some customers and not others that we have witnessed while waiting and sadly, race plays a huge factor. In this day and age, you would think that such old ways would have prompted others to change what the past and not to live in it.

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I was satisfied

I was satisfied

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Technicians were professional, courteous respectful.

Technicians were professional, courteous respectful.

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My dissatisfaction was completely based upon the outrageous price. Thy were already high but have risen even since my last visit ...

My dissatisfaction was completely based upon the outrageous price. Thy were already high but have risen even since my last visit. I can get this same oil change for less than half the price elsewhere.

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Staff was helpful, and the service was fast!

Staff was helpful, and the service was fast!

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The guys were extremely professional and respectful. They made me very comfortable through my whole visit. I’ll be back!

The guys were extremely professional and respectful. They made me very comfortable through my whole visit. I’ll be back!

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Friendly people, good service. No nonsense upsells.

Friendly people, good service. No nonsense upsells.

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I was able to get my oil changed quickly.

I was able to get my oil changed quickly.

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Under staffed. Only 2 of the 3 bays where staffed. They did good work thou. Had to wait 30 min to get pulled in and had no one i ...

Under staffed. Only 2 of the 3 bays where staffed. They did good work thou. Had to wait 30 min to get pulled in and had no one in front of me.

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satisfied with no problems, slight wait because of computer problems according to staff and they were very buisy

satisfied with no problems, slight wait because of computer problems according to staff and they were very buisy

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The staff was very courteous, friendly, time conscious, and knowledgeable.

The staff was very courteous, friendly, time conscious, and knowledgeable.

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They were knowledgeable and informative. Kind and understanding. Quick.

They were knowledgeable and informative. Kind and understanding. Quick.

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Quick and correctly done.

Quick and correctly done.

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Awesome job always

Awesome job always

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It had been recommended to me to do a tire rotation, to use a higher "grade oil," etc., but it was NOT PUSHED onto me. I apprec ...

It had been recommended to me to do a tire rotation, to use a higher "grade oil," etc., but it was NOT PUSHED onto me. I appreciated what was said and will remember and take advantage of those words one of my next times in there.

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Very courteous and professional staff

Very courteous and professional staff

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Great people, knowledgeable and sold me only what I needed.

Great people, knowledgeable and sold me only what I needed.

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They were very busy but had adequate staff to handle the work and quickly got my car in and out. This was the second Valvoline I ...

They were very busy but had adequate staff to handle the work and quickly got my car in and out. This was the second Valvoline I went to that day. The first one was also very busy but only had 3 employees on duty including the manager. I was told it would be about a 45 minute wait. I found that unacceptable and left in search of another Valvoline.

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Courteous, efficient service.

Courteous, efficient service.

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The attendants were very knowledgeable and making sure everything was done correctly

The attendants were very knowledgeable and making sure everything was done correctly

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They were busy, but they let me know I would have to wait, and then gave me a discount for waiting.

They were busy, but they let me know I would have to wait, and then gave me a discount for waiting.

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Great customer service & things were handled in a timely matter , despite the store being busy

Great customer service & things were handled in a timely matter , despite the store being busy

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Checked all fluids and checked and fixed back brake lights that were out quick. Got me in and out pretty quick.👍

Checked all fluids and checked and fixed back brake lights that were out quick. Got me in and out pretty quick.👍

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This was my first time to use Valvoline. I appreciate being greeted right away by a technician. We also called ahead of time t ...

This was my first time to use Valvoline. I appreciate being greeted right away by a technician. We also called ahead of time to ask about pricing. The lady on the phone was super helpful and even offered a coupon. The real reason I am taking the time to take this survey is because Bryan (Bryan with a "Y") was over the top! He was so polite, courteous, and knowledgeable. He did amazing. It was a great experience and I will be back! Thank you.

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They are always very curtious and friendly. Always ask if I have coupons, they are so quick and professional!!

They are always very curtious and friendly. Always ask if I have coupons, they are so quick and professional!!

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The mechanic checked my air filter and found a critter’s next! He got that all cleaned out for me.(with his bare hands!) I have ...

The mechanic checked my air filter and found a critter’s next! He got that all cleaned out for me.(with his bare hands!) I have had this car for almost 3 years and no one had mentioned checking that air filter. It was disgusting. I’m thankful he mentioned checking it, so my little family and I can breathe clean air!

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Because of the wait time. Usually the wait isn’t as long.

Because of the wait time. Usually the wait isn’t as long.

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The guys are always friendly. They are extremely courtious and never make me feel awkward asking questions or laugh at me becau ...

The guys are always friendly. They are extremely courtious and never make me feel awkward asking questions or laugh at me because I am late getting the work done. I’ve have used Valvoline for a long time and trust the work the team does on my vehicle.

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95.00 for 3 1/2 quarts of oil and a filter

95.00 for 3 1/2 quarts of oil and a filter

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Price of the oil change was very competitive but 79.99 for a new air filter seemed a bit outrageous.

Price of the oil change was very competitive but 79.99 for a new air filter seemed a bit outrageous.

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The staff is always friendly and have good knowledge of the service that is offered there. I had no wait this service, pulled r ...

The staff is always friendly and have good knowledge of the service that is offered there. I had no wait this service, pulled right in. There had me wait inside because of the extreme heat of the day. I come here on a regular basis.

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Please give Jalen and Kaleb kudos please! They REALLY deserve it. I was super impressed with these two employees! They greeted m ...

Please give Jalen and Kaleb kudos please! They REALLY deserve it. I was super impressed with these two employees! They greeted me with a smile and assisted me right away. I want to really call out that they gave 100%+ effort and maintained a positive attitude while working in horrendous conditions in the shop. We are dealing with extreme heat in the Kansas City area. These two were dripping down with sweat with only several fans blowing (no cool air), yet still performing top notch work while providing excellent service. I honestly felt horrible for even pulling in for a oil change today because of how hot it is. I knew they must have been miserable but they did not show it. These two appeared to have very strong work ethic when many would throw in the towel with these types of conditions in that type of work. Please consider a raise for these boys or acknowledge their hard work in their employee reviews! They did such a great job today. I would hire or promote them! I hope upper management recognizes this! Thank you Vavoline! - Long time customer Melissa McNeal

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Did not receive a sticker for my window to show when the next oil change is due

Did not receive a sticker for my window to show when the next oil change is due

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The price seems to high. $80 for an oil change is to much.

The price seems to high. $80 for an oil change is to much.

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No particular reason

No particular reason

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Only real issue I had was that I pulled up to second bay and no one came out to direct me where to go. Shut engine off and waite ...

Only real issue I had was that I pulled up to second bay and no one came out to direct me where to go. Shut engine off and waited. Person finally came out when my bay emptied and ask me to back up and pull over to 3rd bay so person waiting there could pull into 2nd bay. Not a major issue with me.

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Customer service was great

Customer service was great

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They did a great job, were friendly and didn't try to push any add ons.

They did a great job, were friendly and didn't try to push any add ons.

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Great service!

Great service!

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They were super busy that day and seemed stressed. Can't blame them. It was a very hot day. They need some kind of air condition ...

They were super busy that day and seemed stressed. Can't blame them. It was a very hot day. They need some kind of air conditioning! Poor guys

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Did what I needed done quickly & effectively.

Did what I needed done quickly & effectively.

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Jalen had inspected another car last week for me, and he was so professional and polite I drove the extra miles to have him insp ...

Jalen had inspected another car last week for me, and he was so professional and polite I drove the extra miles to have him inspect another car for me. I had visited another Valvoline and did not get very good service or respect at all. I will continue to return to your location in Lee's Summit.Thanks

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They did not check lights. They did not check tire pressure. They didn't seem to be doing "much"...while I waited outside and ...

They did not check lights. They did not check tire pressure. They didn't seem to be doing "much"...while I waited outside and while I was inside.

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They were very busy, understaffed, but the young lady that helped me was very courteous and did her job as if I was her only cus ...

They were very busy, understaffed, but the young lady that helped me was very courteous and did her job as if I was her only customer. Looked like staffing was low or somebody didn't show up for work that day.

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The staff is always helpful and professional. I do not feel pressured to buy other services. They are friendly, and once the car ...

The staff is always helpful and professional. I do not feel pressured to buy other services. They are friendly, and once the car is in the bay they work efficiently. Have been taking my wife's or my car there regularly for several years.

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easy, good service

easy, good service

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Very expensive way more than going to a dealer

Very expensive way more than going to a dealer

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Very personable staff.

Very personable staff.

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Very professional and effective. The techs worked together and did double checks on all steps performed. Very good service.

Very professional and effective. The techs worked together and did double checks on all steps performed. Very good service.

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I like how they offered other services as well

I like how they offered other services as well

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Get place good service

Get place good service

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some people were working and some were slacking. The people working were dedicated the others.....

some people were working and some were slacking. The people working were dedicated the others.....

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All I went there for was a state inspection, I did not get an oil change or any other service.

All I went there for was a state inspection, I did not get an oil change or any other service.

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I have only used the Lee Summit Valvoline location for my oil changes and other services for several years now. The reason is be ...

I have only used the Lee Summit Valvoline location for my oil changes and other services for several years now. The reason is because every staff member has always been more than polite, everyone has always been so friendly and so eager to help, and I have never once encountered any problem or anything of irritation any time I’ve gone. I Have a family friend who would be able to do my oil changes for free, however, because of how much I like the availability and quickness and friendliness of the Lees summit location I would rather pay more to get better service there and encounter friendly people than pay nothing and get the opposite experience.

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KNOWLEDGE AND ACCURACY IN A TIMELY MANNER

KNOWLEDGE AND ACCURACY IN A TIMELY MANNER

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Friendly staff, Knowledgeable.

Friendly staff, Knowledgeable.

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Great customer service and I was provided with a great deal.

Great customer service and I was provided with a great deal.

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Everything was fine until I denied the changing of the air filter or cabin air filter. The cabin filter was really dirty and whe ...

Everything was fine until I denied the changing of the air filter or cabin air filter. The cabin filter was really dirty and when I declined to replace it mainly due to the price of $40 for the one part, instead of knocking off just the acorns and hair that was on the filter they put the acorns and hair in the filter back in just the way it was. I thought good customer service would be at least just dump the stuff off of the cabin air filter and then replace it

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They did an excellent job. Not the first time I’ve used the service.

They did an excellent job. Not the first time I’ve used the service.

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very efficient, knew everything about my car

very efficient, knew everything about my car

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Friendly and professional service. Staff was helpful, and courteous. Service was excellent.

Friendly and professional service. Staff was helpful, and courteous. Service was excellent.

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Everything went well.

Everything went well.

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The workers were so friendly and professional!!

The workers were so friendly and professional!!

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Quick and reliable service. Vary pleasant to talk with. Great job!!

Quick and reliable service. Vary pleasant to talk with. Great job!!

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The staff was very professional, courteous, friendly, and kept me informed the entire time. The communication, effectiveness an ...

The staff was very professional, courteous, friendly, and kept me informed the entire time. The communication, effectiveness and precision was almost military like. I was very pleased.

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I like that there are three bays, I like staying in my truck, I appreciate not a lot of upselling.

I like that there are three bays, I like staying in my truck, I appreciate not a lot of upselling.

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Friendly, efficient staff. Fast service.

Friendly, efficient staff. Fast service.

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Performed the service required at a reasonable price

Performed the service required at a reasonable price

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Great customer service and fast oil change.

Great customer service and fast oil change.

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The service tech was very knowledgeable. The team was working very well together I was in and out in under 30 minutes thank you ...

The service tech was very knowledgeable. The team was working very well together I was in and out in under 30 minutes thank you

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They were short staffed the morning I was there. The extremely nice gentleman working on my car apologized for the wait and gave ...

They were short staffed the morning I was there. The extremely nice gentleman working on my car apologized for the wait and gave me a coupon. He was so very nice. I think his name is Tanner. I will definitely return with my other car and recommend this place to friends

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I am a full synthetic oil user. I was told the first I went to Valvoline I was told that when I switched to full synthetic the ...

I am a full synthetic oil user. I was told the first I went to Valvoline I was told that when I switched to full synthetic the oil changes were longer in between changes. But by the sticker they put on its still only 3000 miles and a whole lot more money. I feel like you need to put the coupons on our account so that when we go in we get the best deal.

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30 minute wait time.

30 minute wait time.

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It was a quick experience.

It was a quick experience.

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guys were great!

guys were great!

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Just feels expensive

Just feels expensive

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Friendly service, fat and efficient

Friendly service, fat and efficient

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I had to ask for my grease fittings to be checked. Not sure how many were done on my 02 jeep wrangler. I saw one done and then I ...

I had to ask for my grease fittings to be checked. Not sure how many were done on my 02 jeep wrangler. I saw one done and then I was told to start it.

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friendly people. quick service. clean facility. everyone seemed to be enjoying work which makes a great atmosphere

friendly people. quick service. clean facility. everyone seemed to be enjoying work which makes a great atmosphere

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It was early in the morning and they appeared to be short handed as the young man working on my car was handling two cars at onc ...

It was early in the morning and they appeared to be short handed as the young man working on my car was handling two cars at once.

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Everyone was extremely kind and helpful. They were very specific with what needed to be done and explained everything without be ...

Everyone was extremely kind and helpful. They were very specific with what needed to be done and explained everything without being confusing.

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I would like a written receipt---I need it for my warranty

I would like a written receipt---I need it for my warranty

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the oil change was great as always

the oil change was great as always

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Quick, convenient service

Quick, convenient service

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In and out quick

In and out quick

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Fast very friendly service- professional

Fast very friendly service- professional

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Man those guys and girl was awesome! Fast, didn’t try and sell me stuff I didn’t need, and just really friendly I was just wante ...

Man those guys and girl was awesome! Fast, didn’t try and sell me stuff I didn’t need, and just really friendly I was just wanted to adopt all of them and take them home with me!

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Great service, short wait on a last-minute oil change.

Great service, short wait on a last-minute oil change.

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89.99 for 3.5 quarts of oil and a filter?? I understand the cost of 'convenience' but that is astronomical, even for synthetic ...

89.99 for 3.5 quarts of oil and a filter?? I understand the cost of 'convenience' but that is astronomical, even for synthetic oil. I'll just do it myself.

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Overall it was a quick and professional experience. We take all of our cars to Valvoline for their oil changes.

Overall it was a quick and professional experience. We take all of our cars to Valvoline for their oil changes.

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They always show me the dip stick to confirm it’s full and clean

They always show me the dip stick to confirm it’s full and clean

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Friendly staff, prompt service, and didn’t pressure me into more services

Friendly staff, prompt service, and didn’t pressure me into more services

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Great service

Great service

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Awesome people working there and fast, affordable service - I was VERY impressed!

Awesome people working there and fast, affordable service - I was VERY impressed!

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There was no wait time and the oil change was quick.

There was no wait time and the oil change was quick.

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I have always trusted and taken our vehicles to Valvoline. All of the employees are very kind and also very helpful.

I have always trusted and taken our vehicles to Valvoline. All of the employees are very kind and also very helpful.

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They are always friendly and efficient.

They are always friendly and efficient.

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very prompt and did a great job.

very prompt and did a great job.

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I was not pressured at all for items or service that wasn't needed.

I was not pressured at all for items or service that wasn't needed.

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fast, friendly, and knowledgeable service. fair pricing.

fast, friendly, and knowledgeable service. fair pricing.

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I told the staff what I needed and they wanted to add more to the bill PLUS they didn’t take my coupon off until I reminded them ...

I told the staff what I needed and they wanted to add more to the bill PLUS they didn’t take my coupon off until I reminded them the second time

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I come here all the time. I have been completely satisfied with the service.

I come here all the time. I have been completely satisfied with the service.

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Attentive and knowledgeable staff instill great confidence for the consumer

Attentive and knowledgeable staff instill great confidence for the consumer

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The staff was incredibly nice and informative. Was in and out in a flash! Really liked the experience. Will be back.

The staff was incredibly nice and informative. Was in and out in a flash! Really liked the experience. Will be back.

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Services were provided as promised. Service was timely, cost-effective, and a good value.

Services were provided as promised. Service was timely, cost-effective, and a good value.

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The service was very good in lee's Summit. However the service at the blue springs Mo. location was the worst, and I will never ...

The service was very good in lee's Summit. However the service at the blue springs Mo. location was the worst, and I will never go back to that location. Thanks Darren Tousley

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The employees were friendly but very professional. I felt it was a high quality inspection, they didn't try to sell me extra st ...

The employees were friendly but very professional. I felt it was a high quality inspection, they didn't try to sell me extra stuff, they told me about coupons that may be available. Much different than the last time we came here. It appeared much more organized and professional.

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Not much in the way of communication from staff. All things considered, I feel the pricing is too high. Valvoline is great oil ...

Not much in the way of communication from staff. All things considered, I feel the pricing is too high. Valvoline is great oil and the only one I use, but the service centers are overpriced.

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The crew were fast and friendly. A great pit stop in my morning, especially for a college student who isn't the best at taking c ...

The crew were fast and friendly. A great pit stop in my morning, especially for a college student who isn't the best at taking care of their vehicle. It was quick and easy to pop in and get things taken care of.

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Friendly people that made me aware of what was going on at all times. Felt no pressure. Got me in and out in less than 15 min.

Friendly people that made me aware of what was going on at all times. Felt no pressure. Got me in and out in less than 15 min.

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The staff were extremely friendly and didn't pressure me into anything i didnt want to pay for. They have been very obnoxious an ...

The staff were extremely friendly and didn't pressure me into anything i didnt want to pay for. They have been very obnoxious and unprofessional at other locations in the past, so i was pleasantly surprised tgis time.

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came in for an inspection and they had it done while I waited in the waiting room so fast I couldn't believe it. They were thoro ...

came in for an inspection and they had it done while I waited in the waiting room so fast I couldn't believe it. They were thorough, courteous, and fast. I really like that.

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I trusted the technician. I’ve watched him train a peer on checking the amount of oil and he was patient with him and showed him ...

I trusted the technician. I’ve watched him train a peer on checking the amount of oil and he was patient with him and showed him how to be more accurate.

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The lication always has me in and right back out. Very effecient service

The lication always has me in and right back out. Very effecient service

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The price almost double of the dealership.

The price almost double of the dealership.

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My wife and I have had a very bad experience with Jiffy Lube and it resulted in us taking our vehicles to Valvoline. We have bee ...

My wife and I have had a very bad experience with Jiffy Lube and it resulted in us taking our vehicles to Valvoline. We have been customers long enough that we have become familiar faces at the location in Lees Summit, MO. We've never had a problem with Valvoline and we love all of the employees. They are always so friendly, helpful and thurow in their work. We continue to do business with Valvoline and I'm confident that won't change.

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The person who helped me was extremely knowledgeable and nice.

The person who helped me was extremely knowledgeable and nice.

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Mr. Carter was very professional & had great knowledge of the services he was performing on my vehicle.

Mr. Carter was very professional & had great knowledge of the services he was performing on my vehicle.

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Friendly people and fast

Friendly people and fast

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I would just like to give "kudos" to the staff at the Lee's Summit Valvoline. I took my daughters Jeep in to see when our last s ...

I would just like to give "kudos" to the staff at the Lee's Summit Valvoline. I took my daughters Jeep in to see when our last service was. We weren't due for another service for another 500 miles and they topped off the oil for now at no charge. They could have easily done another oil change even though it wasn't needed but instead informed me I wasn't yet due. They were all very kind and provided service with a smile! Great job and Great Service...which sometimes is hard to find!

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Employees were very nice, no pressure on products.

Employees were very nice, no pressure on products.

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Greet me when I pull into your location. That’s all. Great work valvoline team!

Greet me when I pull into your location. That’s all. Great work valvoline team!

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Friendly and fast

Friendly and fast

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The young man/tech I interacted with during my service was very polite and did his job exceptionally well. I wish I could recal ...

The young man/tech I interacted with during my service was very polite and did his job exceptionally well. I wish I could recall his name to pass it along. I will return to Valvoline in the future simply based off the experience I received from this man.

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Very fast and good customer service.

Very fast and good customer service.

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My coolant temperature was high but they did not fill it up

My coolant temperature was high but they did not fill it up

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Its was good

Its was good

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Staff was very friendly and professional. I was not pressured into buying anything additional, which I really appreciated.

Staff was very friendly and professional. I was not pressured into buying anything additional, which I really appreciated.

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Service was great and fast

Service was great and fast

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I am a veteran and the tech working with me or my wife always says thanks! Also, I noticed no extra pressure to purchase any add ...

I am a veteran and the tech working with me or my wife always says thanks! Also, I noticed no extra pressure to purchase any additional products. I loved that. Thanks again for exceptional service!

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Keep up the good work!

Keep up the good work!

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Pricing was expensive. Lost tire air nozzle cap.

Pricing was expensive. Lost tire air nozzle cap.

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I happened to just time it perfectly so that the car in the bay was pulling out and they waved me in. I was worried about an oi ...

I happened to just time it perfectly so that the car in the bay was pulling out and they waved me in. I was worried about an oil leak and they checked and said I was fine. They topped off my fluids and I was on my way. They were professional and fast. Easy Peasy

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Very fast and efficient

Very fast and efficient

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As always I was again highly satisfied with the service I received at Valvoline. The fluids were filled and the caps returned. S ...

As always I was again highly satisfied with the service I received at Valvoline. The fluids were filled and the caps returned. Saved me time and they are always friendly without any pressure.Thank you!!

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Excellent customer service as always! Very knowledgeable staff

Excellent customer service as always! Very knowledgeable staff

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Not to pressured for add on services

Not to pressured for add on services

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I have been to this location before and returned on Sunday at 8:48 am and sat there until about 9:30 am before we were alerted t ...

I have been to this location before and returned on Sunday at 8:48 am and sat there until about 9:30 am before we were alerted that some of the help called in and someone was called in but, it would take them 20 minutes to come in. I waited until after 10 am when I pulled into the bay and got my oil changed. I was given 15% off, but, I believe that the communication could have been a little better.

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Maybe it was because there were 10 cars ahead of me including the 3 in The Bays when I got there so I know they were very busy, ...

Maybe it was because there were 10 cars ahead of me including the 3 in The Bays when I got there so I know they were very busy, which is good for your company. But I almost felt like I was rushed through and I know they were checking my tire pressure but I never heard anything about that. Nothing was really wrong I just felt extremely rushed even though I sat in my car. It was a beautiful day that day with lots of people getting oil changes and cars washed.

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Staff very courteous, answered question nicely - handled my service just great!!

Staff very courteous, answered question nicely - handled my service just great!!

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Speed and reliable

Speed and reliable

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Pretty cocky about the price of synthetic oil. Didn’t grease the zerks on the tie rods until I asked them to

Pretty cocky about the price of synthetic oil. Didn’t grease the zerks on the tie rods until I asked them to

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Stephen the tech who took care of me, remembered me from my last visit. He is very cheerful and made me feel like a valued custo ...

Stephen the tech who took care of me, remembered me from my last visit. He is very cheerful and made me feel like a valued customer. No wait either!

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This was a good visit. Did not have to wait outside and the service was done quickly once we were inside. Mechanics were very ...

This was a good visit. Did not have to wait outside and the service was done quickly once we were inside. Mechanics were very nice and friendly.

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When I arrived the first time, the customer service representative informed me that they were short staffed, and I would have to ...

When I arrived the first time, the customer service representative informed me that they were short staffed, and I would have to wait up to 45 minutes for service. I left and came back after running another errand, I was able to pull into the service bay, but still had to wait approximately 10 more minutes for the oil change to start. Also, I believe that the prices have increased significantly in recent months. I will be looking for a more economical/competitive alternative for future service.

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So expensive for basic oil change service

So expensive for basic oil change service

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I sent my daughter to get a quickOil change. I normally pay about$35 - $40 for oil change because we use synthetic. We were cha ...

I sent my daughter to get a quickOil change. I normally pay about$35 - $40 for oil change because we use synthetic. We were charged $85, after a so called $10 coupon. I know it’s more expensive to get a quick change but this is ridiculous. Extremely disappointed!

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Quick and friendly service

Quick and friendly service

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Told me my 3rd brake lite was out. They did not have the correct tool to remove cover to replace the bulb. Somewhat disappoin ...

Told me my 3rd brake lite was out. They did not have the correct tool to remove cover to replace the bulb. Somewhat disappointed in that.

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Each time I get my oil changed, the staff is different. This staff was the best service I have had in a long time. I think you ...

Each time I get my oil changed, the staff is different. This staff was the best service I have had in a long time. I think you need to keep them

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i was actually there the day before. i pulled up outside the doors and after 10 minutes a guy cameout and said in a rude way, wh ...

i was actually there the day before. i pulled up outside the doors and after 10 minutes a guy cameout and said in a rude way, what do you want. I said i wanted an oil change, he said well its goingto be a while. I said whats a while, he said maybe 45 minutes, you can wait or come back. I wastaken aback by his attitude so i left. However i did return the next morning and as i pulled up to thedoor it was opened and i was guided straight it. the man who waited on me was very friendly and took very good care of us. I was extremely satisfied with him. So i just chalked up the man the day before as just having a bad day.

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To long of a wait outside, just a little pricey.

To long of a wait outside, just a little pricey.

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Pressured immediately to change serpentine belt for an outlandish price. Tech was not empowered to negotiate a more fair price b ...

Pressured immediately to change serpentine belt for an outlandish price. Tech was not empowered to negotiate a more fair price based on fair market value because no manager present. No check was performed for working lights and signals like they usually do. Asked to set my tire pressure at 35 front, 33 back per mfc requirements. Tire pressure light came on when I left. Very unsatisfactory. Be fair and stop milking people dry for mediocre service at best.

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Staff were quick, explained what they were doing, and did not try to upsell after I told them I wasn't interested in extra servi ...

Staff were quick, explained what they were doing, and did not try to upsell after I told them I wasn't interested in extra services.

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The crew is always very friendly.

The crew is always very friendly.

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Always fast friendly service!

Always fast friendly service!

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The staff as always is super helpful and speedy.

The staff as always is super helpful and speedy.

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Friendly staff

Friendly staff

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when I was in my car and the techs were working on changing my oil, I over heard their discussions between the team. They treat ...

when I was in my car and the techs were working on changing my oil, I over heard their discussions between the team. They treated each other with respect, NO bad language was stated, a lady employee came in to do inventory and the techs treated her with respect. I was feeling under the weather that day and they were extremely nice and took good care of me. You have a good team working at this location

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Tanner was very thorough in explaining services and professional with transactions.

Tanner was very thorough in explaining services and professional with transactions.

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Friendly knowledgeable people

Friendly knowledgeable people

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The cost of a full synthetic oil change seems high to me. It was over $90 before I used a coupon code to bring it down to $70. ...

The cost of a full synthetic oil change seems high to me. It was over $90 before I used a coupon code to bring it down to $70. I might be out of touch with synthetic prices, but $70 after using a coupon just seems overpriced.

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Technician told me what door would be next

Technician told me what door would be next

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Average value but conveniently licated

Average value but conveniently licated

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All of the gentlemen who assisted in servicing my car were very nice, knowledgeable, and considerate. I had several questions an ...

All of the gentlemen who assisted in servicing my car were very nice, knowledgeable, and considerate. I had several questions and they answered them with ease. I will definitely be returning to this location.

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The gentleman who guided my car in noticed my front lisence plate was hanging down because it was missing a screw. He said he wo ...

The gentleman who guided my car in noticed my front lisence plate was hanging down because it was missing a screw. He said he would get one and replace it, but did not. When the service tech ran through the check of my lights, he did not mention my rear passenger brake light, which is out. Because if that obvious skip in normal service, I asked if they would check the air in my tires, as my low tire pressure indicator was on, and was told yes. When I started my car back up my low tire indicator was still on, indicating my tire pressure was not attended to. This was disappointing. I see from this survey Valvoline seems to be scaling back suggestive selling. Simple things, however, might be an easy sale for the business and a convenience for customers. I had one wiper blade in disrepair due to ice on windshield. THe blade was in strings easily visible from any angle, but they did not suggest replacement. I knew about it but forgot to ask, as I was engaged in conversation with my elderly mom, who was also in the car. Perhaps encouragement of obvious add-on sales is appropriate. I would have said yes to both the light and wiper blades had they asked.

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Very nice and informative staff, didn’t feel pressured which was nice

Very nice and informative staff, didn’t feel pressured which was nice

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Staff seemed very knowledgeable.

Staff seemed very knowledgeable.

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I appreciated the young man helping me turn off the maintenance required indicator. Above and beyond.

I appreciated the young man helping me turn off the maintenance required indicator. Above and beyond.

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To long of a wait

To long of a wait

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Good quick service....

Good quick service....

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ONCE IN THE SERVICE AREA i WAS EDUCATED ABOUT WHAT THE DEALER RECOMMENDATIONS AND WAS OUT WITHIN 20 MINUTES

ONCE IN THE SERVICE AREA i WAS EDUCATED ABOUT WHAT THE DEALER RECOMMENDATIONS AND WAS OUT WITHIN 20 MINUTES

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Customer service was great. But they were under staffed.

Customer service was great. But they were under staffed.

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this was my first visit, I entered the lounge was greeted promptly, explained the services/process and was told how long it wou ...

this was my first visit, I entered the lounge was greeted promptly, explained the services/process and was told how long it would be until they could get to my car. Once they started work on the car, ALL of the staff was very customer service oriented. Made me feel confident that I chose the correct place to take my car.

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Very polite and professional service

Very polite and professional service

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This was the first time they made me get out of my car to reset my maintenance notification light inside my car.

This was the first time they made me get out of my car to reset my maintenance notification light inside my car.

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The staff was very helpful and got me in and out.

The staff was very helpful and got me in and out.

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They get right down to business with a sense of value of your time and theirs'. They handled their job with professionalism and ...