Lees Summit

I was able to see what they were doing and after they had finished changing what needed to be changed they showed me how everyth ...

I was able to see what they were doing and after they had finished changing what needed to be changed they showed me how everything looked afterwards. The time spent there was less than I thought it would be even though they changed other stuff too.

MORE

I felt they were very experienced and knowledge and very friendly.

I felt they were very experienced and knowledge and very friendly.

MORE

I was impressed with the range of services they could do. It was incredibly fast considering the number of services that I reque ...

I was impressed with the range of services they could do. It was incredibly fast considering the number of services that I requested. I expected to wait a lot longer.

MORE

The staff was friendly and worked very well as a team. I go here for both of my cars

The staff was friendly and worked very well as a team. I go here for both of my cars

MORE

Fast friendly service.

Fast friendly service.

MORE

Will waiting asked to move to different lane which I didn't mind since other car there first. But then someone who came after me ...

Will waiting asked to move to different lane which I didn't mind since other car there first. But then someone who came after me got to go before me.

MORE

Good service and speedy, but I don’t like being pressured to buy extra services. If I say I’m not interested, then I shouldn’t ...

Good service and speedy, but I don’t like being pressured to buy extra services. If I say I’m not interested, then I shouldn’t have to listen to the whole list of services that are “recommended”.

MORE

The Technician did not appear to be pleased that he had a customer the second he opened the bay door. Customers are what fuel th ...

The Technician did not appear to be pleased that he had a customer the second he opened the bay door. Customers are what fuel the business that cuts your compensation check. I am somewhat concerned about an oil change that can be done so quickly, leading me to believe that all of the old oil didn't have enough time to drain.

MORE

Fast, friendly, no pressure

Fast, friendly, no pressure

MORE

Wasn't sure exactly what to expect when I arrived. The personnel were busy with other vehicles so I just waited. After a few min ...

Wasn't sure exactly what to expect when I arrived. The personnel were busy with other vehicles so I just waited. After a few minutes, one of the employees approached me and I explained what I wanted. He answered a few questions, we agreed upon the services requested and he directed me to the waiting room. No problem. Shortly I was shown a couple air filters allegedly removed from my vehicle ( I was not watching the process) and I agreed to replace them. Again no problem. The entire process was complete in about 10 - 15 minutes. The total cost was a bit more than I expected (the filters were expensive) but I feel the total cost was reasonable considering the time saved. I would have been waiting 2 hours at the dealership for the same service. Thank you guys. I'll be back!

MORE

The process took even less time than the representative told me. So, the team exceeded my expectation.

The process took even less time than the representative told me. So, the team exceeded my expectation.

MORE

I feel like the price charged for the oil change has raised to a ridiculous level. I usually try to find a coupon to help defray ...

I feel like the price charged for the oil change has raised to a ridiculous level. I usually try to find a coupon to help defray my out-of-pocket costs, but the coupons that I receive expire on shorter timelines than what fits my schedule and budget. I used to do the oil changes on my cars myself. I use Valvoline because I found that I was willing to pay for the convenience and time-savings that was a valuable benefit. At the rate of price increases, I may reconsider, and go back to doing this myself.

MORE

I had a short wait time and I was in and out quickly. Since I was pressed for time that day I really appreciated the prompt serv ...

I had a short wait time and I was in and out quickly. Since I was pressed for time that day I really appreciated the prompt service.

MORE

Staff was so nice and quick.

Staff was so nice and quick.

MORE

The technician was amazing

The technician was amazing

MORE

The staff was professional and very nice.

The staff was professional and very nice.

MORE

Good service every time I visit.

Good service every time I visit.

MORE

The ladies and gentlemen are always friendly and make recommendations that are appropriate. Never pushy.

The ladies and gentlemen are always friendly and make recommendations that are appropriate. Never pushy.

MORE

I felt that they knew other people were in a hurry, they were very fast and made sure I knew what was going on

I felt that they knew other people were in a hurry, they were very fast and made sure I knew what was going on

MORE

First time visitor. It was a matter of convenience that I went here. I usually go to the dealer. The sit in the car experience m ...

First time visitor. It was a matter of convenience that I went here. I usually go to the dealer. The sit in the car experience made me feel like a NASCAR driver. Very cool and super convenient.

MORE

The guys did a great job, efficient and speedy. They even checked a headlight that had previously been installed there as it was ...

The guys did a great job, efficient and speedy. They even checked a headlight that had previously been installed there as it was not connecting on a regular basis. Never hesitating, they opened it up, found that it wasn't seated well, fixed it and that was it. Great service!

MORE

Great service

Great service

MORE

They always have done a good job at this location and let me bring my own oil and filter.

They always have done a good job at this location and let me bring my own oil and filter.

MORE

Valvoline is always quick and friendly and I have never had a problem!

Valvoline is always quick and friendly and I have never had a problem!

MORE

Customer service representative was extremely rude. He seemed like he was in a hurry or had something better to do with his time ...

Customer service representative was extremely rude. He seemed like he was in a hurry or had something better to do with his time. He dropped my gas cap and seemed irritated even though he was the one that dropped it. And I didn’t get a sticker to let me know when I need my next oil change. Not to mention on Groupon you need to let people be aware that there is going to be an additional charge in addition to the Groupon I don’t care if it’s a couple dollars I need to know.

MORE

Always fast thorough service.

Always fast thorough service.

MORE

The employees were quick and helpful. I had a specific request regarding the oil change and the workers were careful to complet ...

The employees were quick and helpful. I had a specific request regarding the oil change and the workers were careful to complete it.

MORE

Service rep was friendly and the service was quick. Second time I came there with another car, I was told there was a wait and I ...

Service rep was friendly and the service was quick. Second time I came there with another car, I was told there was a wait and I appreciated that because I ran some errands and returned later when there was no wait.

MORE

Appreciate the lack of up-selling. Seems very expensive. I’ll shop around for a better price before I come back!

Appreciate the lack of up-selling. Seems very expensive. I’ll shop around for a better price before I come back!

MORE

I had to ask to see the dip stick once the oil change was complete. (wonder if It was because I was a woman) and nothing was com ...

I had to ask to see the dip stick once the oil change was complete. (wonder if It was because I was a woman) and nothing was communicated to me about my air filter. Not sure if battery or air filter was even checked.

MORE

I’ve had some problems with this store. Dirty oil filters and sometimes when I get home I have oil dripping from the car onto th ...

I’ve had some problems with this store. Dirty oil filters and sometimes when I get home I have oil dripping from the car onto the floor.

MORE

Checking a few more items as used to do would be good time well spent. A quick once over like a dealership would do on an oil ch ...

Checking a few more items as used to do would be good time well spent. A quick once over like a dealership would do on an oil change.

MORE

Almost 57yrs old, I have had and been at a lot of Oil station, had a lot of cars. And this is the far best idea yet. So I am ver ...

Almost 57yrs old, I have had and been at a lot of Oil station, had a lot of cars. And this is the far best idea yet. So I am very please with Valvoline oil Station. This one, believe it are not some of your customers drive pretty far, to get to this one. There very, very friendly, and who couldn’t use a joke ate to.

MORE

It was a great experince

It was a great experince

MORE

45 min. Wait to get into service center.

45 min. Wait to get into service center.

MORE

The service provided was done professionally and the staff was friendly. Experienced no issues other than the long wait but tha ...

The service provided was done professionally and the staff was friendly. Experienced no issues other than the long wait but that wasn't due to anything negative they did.

MORE

I told them what I needed and they did it.

I told them what I needed and they did it.

MORE

Tad overpriced

Tad overpriced

MORE

Service was good and fast.

Service was good and fast.

MORE

Service techs were very efficient despite there being a lot of customers. It was near the end of day and they were still very po ...

Service techs were very efficient despite there being a lot of customers. It was near the end of day and they were still very polite and professional.

MORE

Staff asking the questions was very personable and pleasant. I question the large turnover in staff.....never see the same peop ...

Staff asking the questions was very personable and pleasant. I question the large turnover in staff.....never see the same people at each visit. That bothers me.

MORE

The technician was very friendly and professional. Once they started the service was very fast.

The technician was very friendly and professional. Once they started the service was very fast.

MORE

The workers carried on their own conversations and only spoke to me when I had to pay tax, I was using a Groupon, and when I nee ...

The workers carried on their own conversations and only spoke to me when I had to pay tax, I was using a Groupon, and when I needed to start my car... Just not very good at customer service.

MORE

Jalen was a great tech had great customer service

Jalen was a great tech had great customer service

MORE

Great staff. Knew what they talking about. We’re fast and easy. I had to wait outside for more than 15 minutes just because of t ...

Great staff. Knew what they talking about. We’re fast and easy. I had to wait outside for more than 15 minutes just because of the fact there were three cars in front of me. Other than that great experience.

MORE

I had never been there before, so I didn't know what to expect really. I believe Satisfied is more accurate description of my f ...

I had never been there before, so I didn't know what to expect really. I believe Satisfied is more accurate description of my feeling than "highly satisfied" since I don't have a base for comparison.

MORE

Hour and fifteen minute wait before entering the service bay. Not greeted upon arrival

Hour and fifteen minute wait before entering the service bay. Not greeted upon arrival

MORE

Friendly, quick, and did what I ask them to do.

Friendly, quick, and did what I ask them to do.

MORE

I was in and out, and even though I got there at 6:30, they still treated me with care and didn’t rush through.

I was in and out, and even though I got there at 6:30, they still treated me with care and didn’t rush through.

MORE

As always, great customer service! Will definitely use Valvoline again.

As always, great customer service! Will definitely use Valvoline again.

MORE

Nash was amazing

Nash was amazing

MORE

The overall experience was great. I was in and out in no time. Very friendly.

The overall experience was great. I was in and out in no time. Very friendly.

MORE

The gentleman that serviced me was VERY nice to me, I wish I could remember his name. He had red hair and a red beard. He listen ...

The gentleman that serviced me was VERY nice to me, I wish I could remember his name. He had red hair and a red beard. He listened to my concerns before we got started and took care of exactly what I needed. In fact I’ll be going back there to get a battery for my vehicle very very soon!

MORE

Crew is always courteous and I can typically get in and out with little to no wait.

Crew is always courteous and I can typically get in and out with little to no wait.

MORE

Jalan was awesome

Jalan was awesome

MORE

My CSA Jordan explained all the recommendations from my manufacturer in the most polite and informational way. There wasn’t any ...

My CSA Jordan explained all the recommendations from my manufacturer in the most polite and informational way. There wasn’t any pressure and felt comfortable listening to him explain.

MORE

Quick service and had the fuel system cleaned and was surprised with the amount of buildup was there!

Quick service and had the fuel system cleaned and was surprised with the amount of buildup was there!

MORE

Took a very long time to get my car started once I pulled into the bay. I ended up sitting in the bay for over an hour including ...

Took a very long time to get my car started once I pulled into the bay. I ended up sitting in the bay for over an hour including the oil change itself.

MORE

One car that got there at the same time as me was done before I even got to pull in and another car that got there AFTER me got ...

One car that got there at the same time as me was done before I even got to pull in and another car that got there AFTER me got pulled in before me! I pointed it out to the guy that helped me and he just shrugged and said “yea the guy that got here at the same time as you just needed his fluids topped off”.. (same as me) but what does that matter? I don’t care what service he needed I just want to be helped in a timely fashion or an apology if it doesn’t happen for whatever reason!

MORE

I just purchased this vehicle & the manager and service tec went over things thoroughly above what I would have expected!! Oil f ...

I just purchased this vehicle & the manager and service tec went over things thoroughly above what I would have expected!! Oil filter isn’t common nor in stock, the manager quickly ran and bought one from a supplier, other places told me to bring one in with me. It was just superior service all around!! Even allowed me to use my groupon 👍🏻

MORE

Quick and efficient

Quick and efficient

MORE

It was very evident everyone was working hard and as quickly as they could. It was pretty busy, there were four or five cars ahe ...

It was very evident everyone was working hard and as quickly as they could. It was pretty busy, there were four or five cars ahead of me before the garage, but even still the workers were very nice and cool about it. I was worried they would be stressed and annoyed by the high volume of cars, but they were kind and professional.

MORE

DIFFERENT PRICE THEN ADVERTISED

DIFFERENT PRICE THEN ADVERTISED

MORE

It was 20 minutes until closing time, so i felt bad for pulling up. They were still kind and got me in and out quickly.

It was 20 minutes until closing time, so i felt bad for pulling up. They were still kind and got me in and out quickly.

MORE

Very helpful , and they really know what they are doing 👍👍👍👍👍

Very helpful , and they really know what they are doing 👍👍👍👍👍

MORE

Very friendly, eager to please staff, quick service

Very friendly, eager to please staff, quick service

MORE

The job was done quickly .

The job was done quickly .

MORE

got in and out quickly, not pressured to buy a bunch of things.

got in and out quickly, not pressured to buy a bunch of things.

MORE

All good

All good

MORE

I felt rushed. The technician told me I could sit in my vehicle during the oil change. I prefer to wait in the customer waiting ...

I felt rushed. The technician told me I could sit in my vehicle during the oil change. I prefer to wait in the customer waiting room as opposed to participating in the service. A second customer came in right after me and bought into sitting in her van. That customer then assisted the technician as they checked all of the lights and a few other functions. Is there a further discount for participating in the oil change?

MORE

Very friendly and knowledgeable

Very friendly and knowledgeable

MORE

Great service...very friendly staff

Great service...very friendly staff

MORE

Fast and easy

Fast and easy

MORE

Knowledgeable, efficient staff!

Knowledgeable, efficient staff!

MORE

Personnel comunicated with each other to double check work was completed. Very impressive and professional. I felt like I didn’t ...

Personnel comunicated with each other to double check work was completed. Very impressive and professional. I felt like I didn’t have some $10.00 hour flake working on my car.

MORE

Cambridge was a new employee and was already very knowledgeable about the process. He was extremely courteous and professional.

Cambridge was a new employee and was already very knowledgeable about the process. He was extremely courteous and professional.

MORE

It was great. Previously I've had to wait nearly an hour before I pulled into the bay. This visit was much quicker. I was very s ...

It was great. Previously I've had to wait nearly an hour before I pulled into the bay. This visit was much quicker. I was very satisfied with this visit.

MORE

Friendly staff, professional customer service and good service work.

Friendly staff, professional customer service and good service work.

MORE

I can confidently confirm that I was highly satisfied with my experience at the Lee Summit Valvoline store for many reasons. Th ...

I can confidently confirm that I was highly satisfied with my experience at the Lee Summit Valvoline store for many reasons. The first being that the over all customer service was very unique. Not only was I treated with respect, but the other customer that was getting serviced at the same time did as well. The employees took their time with each of us, but also performed the service in a timely manor. Bryan Carter was the gentleman that provided care for my service. I was not sure which service was best, I explained my needs and concerns. Bryan was then able to provided me with the best options. He also allowed his coworkers to engage in the services, as he was able to help when he was called to another workers attention. I’m thankful that I have found a trusted name in the automotive department that offers excellent customer experience along with great quality service. I have and will remain recommending Valvoline to all of my family and friends.

MORE

The team approach is great - someone does the work, another person checks it. Every time I go here I get great service, and if I ...

The team approach is great - someone does the work, another person checks it. Every time I go here I get great service, and if I need anything extra, it's clearly communicated, without any pressure to purchase the upsell.

MORE

Everything was fine except for the cost. Seems like 95.00 for an oil change is an outrageous cost. I probably won’t go again ...

Everything was fine except for the cost. Seems like 95.00 for an oil change is an outrageous cost. I probably won’t go again because of the price. I suggest posting your prices outside so people can see what to expect BEFOREHAND

MORE

The staff was very kind and very knowledgeable. They doubled checked all caps audibly and kept me up today speed on every inspec ...

The staff was very kind and very knowledgeable. They doubled checked all caps audibly and kept me up today speed on every inspection and refilling that they did. They even reset my computer easily for my oil change inside my car. I’m very happy with their profesionalism and care!

MORE

I was very pleased with the staff

I was very pleased with the staff

MORE

They were prompt, courteous and did a good job

They were prompt, courteous and did a good job

MORE

Speed and efficiency of service as well as being made to feel like a valued customer

Speed and efficiency of service as well as being made to feel like a valued customer

MORE

The staff were courteous and polite. I informed them of what we needed done and they completed it quickly. I appreciate the hone ...

The staff were courteous and polite. I informed them of what we needed done and they completed it quickly. I appreciate the honest and good nature the workers have.

MORE

I always go to this location because the staff is friendly, courteous, professional, and quick. They let me know what needs att ...

I always go to this location because the staff is friendly, courteous, professional, and quick. They let me know what needs attention, for instance that I need a new air filter, but if I tell them I'll get it next time they are not insistent about installing it now.

MORE

They worked with me, my coupons, and my military discount to get the best price and as always were very respectful quick and kno ...

They worked with me, my coupons, and my military discount to get the best price and as always were very respectful quick and knowledgeable

MORE

We were able to leave the car and run errands then return later. The manager was very accommodating to our request

We were able to leave the car and run errands then return later. The manager was very accommodating to our request

MORE

Everything was completed on a timely manner

Everything was completed on a timely manner

MORE

Friendly people. Quick and efficient.

Friendly people. Quick and efficient.

MORE

Friendly Communications

Friendly Communications

MORE

Price. At Jiffy Lube, I get my car vacuumed and windows cleaned for less money.

Price. At Jiffy Lube, I get my car vacuumed and windows cleaned for less money.

MORE

The men in dealt with were extremely nice and not pushy with the services at all.

The men in dealt with were extremely nice and not pushy with the services at all.

MORE

There is a small oil spot on my garage floor now, about 6in diameter. I thinks its small enough its not an issue with the seal ...

There is a small oil spot on my garage floor now, about 6in diameter. I thinks its small enough its not an issue with the seal on the filter but maybe some oil got spilled out of the old filter when they removed it and the staff did not take the time to remove the spilled or excess oil from my vehicle.

MORE

Quick service once they got to my vehicle.

Quick service once they got to my vehicle.

MORE

I know the wait can be long, but I do not mind as long as the technicians do not rush doing the oil change. I refuse to go to ot ...

I know the wait can be long, but I do not mind as long as the technicians do not rush doing the oil change. I refuse to go to other competitors because they are trying to shove cars through like an assembly line; however, you lose so much in the process. Please take good care of these technicians they are doing an awesome job!!!

MORE

I was satisfied.

I was satisfied.

MORE

I like the polite and knowledgeable techs who get me in and out. I’ve never had any trouble with leaking after I’ve left. They ...

I like the polite and knowledgeable techs who get me in and out. I’ve never had any trouble with leaking after I’ve left. They help me use coupons & additional discounts when I needed a vent filter

MORE

I was so impressed with the service and the attendant. I will def come back.

I was so impressed with the service and the attendant. I will def come back.

MORE

The staff is friendly and knowledgeable. I can go early in the morning and miss the crowd.

The staff is friendly and knowledgeable. I can go early in the morning and miss the crowd.

MORE

the wait was minimal and people were friendly

the wait was minimal and people were friendly

MORE

The wait was long. The tech seemed irritated that I had a coupon. I feel the price is a little high.

The wait was long. The tech seemed irritated that I had a coupon. I feel the price is a little high.

MORE

The service was quick, friendly, employees seemed professional and the establishment was clean.

The service was quick, friendly, employees seemed professional and the establishment was clean.

MORE

I arrived at 8:45am thats 15 mins before they opened. The staff arrived 5 mins before they opened and didn't ask who arrived fir ...

I arrived at 8:45am thats 15 mins before they opened. The staff arrived 5 mins before they opened and didn't ask who arrived first. I waited for an hour before I was helped. I arrived before anyone did and they took the third car way before me. There was a reason I got there early to be the first one in, and I was the last one out.

MORE

Friendly staff, $10 coupon.

Friendly staff, $10 coupon.

MORE

I've never had to return for something that wasn't done satisfactorily.

I've never had to return for something that wasn't done satisfactorily.

MORE

The service is always prompt, the technicians do a good job and the workers that I have interacted with are informative about wh ...

The service is always prompt, the technicians do a good job and the workers that I have interacted with are informative about what my car needs but not pushy.

MORE

The coffee machine has been removed from the waiting area. Not the same experience as with your competitors in the space

The coffee machine has been removed from the waiting area. Not the same experience as with your competitors in the space

MORE

I trust Valvoline's workers. I applaud their efficiency.

I trust Valvoline's workers. I applaud their efficiency.

MORE

I'm not sure where Valvoline finds its technicians but I have been to various sites throughout the KC metro area & ALL of them h ...

I'm not sure where Valvoline finds its technicians but I have been to various sites throughout the KC metro area & ALL of them have the same great, funny, FAST, friendly service that keeps me coming back. At this specific site, I waited less than a couple of minutes for my bay to open & the service was done quickly. The technician had me laughing the whole time & explained everything to me quite well. I love getting my oil changed here, even if I do end up paying a bit more than other places.

MORE

Great service, and good value.

Great service, and good value.

MORE

Unfortunately I do not remember the gentleman's name that serviced my vehicle but he was very friendly and informative, did not ...

Unfortunately I do not remember the gentleman's name that serviced my vehicle but he was very friendly and informative, did not try to upsell me on a bunch of other items. He pleasantly answered any questions I had. The other people working with him that morning were also very pleasant, cheerful and seemed to be very willing to help each other out.

MORE

Oil was changed in a timely manner once in the service bay and staff was friendly.

Oil was changed in a timely manner once in the service bay and staff was friendly.

MORE

I was not told upfront that I would be needing a higher grade oil (?) and it was nearly $100 to get my oil changed. I think the ...

I was not told upfront that I would be needing a higher grade oil (?) and it was nearly $100 to get my oil changed. I think the service is great for those who do not require the synthetic (?) oil. Due to the cost, I will be returning to my privately owned garage. PLEASE KNOW THAT THE STAFF AND TECHNITIONS THERE WERE FRIENDLY AND PROFESSIONAL!

MORE

Quick and efficient. I did search for a coupon online to help defray the cost.

Quick and efficient. I did search for a coupon online to help defray the cost.

MORE

quick service, straight to the point and no high pressure add on for sales

quick service, straight to the point and no high pressure add on for sales

MORE

Great customer service, friendly staff, speedy service.

Great customer service, friendly staff, speedy service.

MORE

Fast efficient and courteous

Fast efficient and courteous

MORE

I like getting in quick and getting out quick.

I like getting in quick and getting out quick.

MORE

Valvoline associates are always efficient and friendly.

Valvoline associates are always efficient and friendly.

MORE

The gentleman assisting me (I have met him before on previous visits) is always very courteous and explains recommended services ...

The gentleman assisting me (I have met him before on previous visits) is always very courteous and explains recommended services without seeing pushy.

MORE

$15 off coupon and still paid over $100. Other repital organizatiin are far less.

$15 off coupon and still paid over $100. Other repital organizatiin are far less.

MORE

The manger who was there that day... was on point with his crew... as team work is suppose to be with company..i will truly reco ...

The manger who was there that day... was on point with his crew... as team work is suppose to be with company..i will truly recommend.

MORE

Very convenient but I find it a tad experience

Very convenient but I find it a tad experience

MORE

$90 is way to much for an oil change

$90 is way to much for an oil change

MORE

Great service!

Great service!

MORE

The gentlemen that assisted me were extremely polite and professional.

The gentlemen that assisted me were extremely polite and professional.

MORE

Satisfied, efficient, timely

Satisfied, efficient, timely

MORE

There were three cars in the bag I was only vehicle outside it was four people working on one car then I pulled in after a long ...

There were three cars in the bag I was only vehicle outside it was four people working on one car then I pulled in after a long wait outside and they asked me to wait longer why four of them went to another car then worked on that car for a little bit then two of them move to another car worked on that car for a little bit then one of them came took my information then walked over back to the other car then came back to my truck and finally start doing that will change

MORE

I could clearly see that the person I was talking to was getting a commission on trying to upgrade my oil and he was going as fa ...

I could clearly see that the person I was talking to was getting a commission on trying to upgrade my oil and he was going as far as to lie to me. He claimed that my vehicle being the year it was, REQUIRED full synthetic and that is just NOT true. I kept telling him I wanted 5w 30 and thats all I ever got from the dealer. I went here to try to save time and money because my schedule has been too busy to go to the GM dealer... but next time I will make time to save the aggravation and to save $$$. (who ever thought going to the dealer would be cheaper then valvoline?)

MORE

Price was a little higher than some other oil change service places.

Price was a little higher than some other oil change service places.

MORE

It took 1 hour to even get into the service bay and I was only the second car in line. All these extra services slow everything ...

It took 1 hour to even get into the service bay and I was only the second car in line. All these extra services slow everything down so the higher price isn't worth it.

MORE

The prices are pretty steep

The prices are pretty steep

MORE

Good customer service. Store was busy when I showed up and they got me in fairly quickly. Seemed well ran

Good customer service. Store was busy when I showed up and they got me in fairly quickly. Seemed well ran

MORE

Very organized crew following a strict process with oversight from a supervisor who double-checked thing like my oil level along ...

Very organized crew following a strict process with oversight from a supervisor who double-checked thing like my oil level along the way. Seemed like really good quality control.

MORE

Great service they take care of not only your car oil but all the fluids so I don’t have to worry about it. Staff there is amazi ...

Great service they take care of not only your car oil but all the fluids so I don’t have to worry about it. Staff there is amazing friendly helpful kind caring people. I will go back there for my next oil change, also I love to no wait!!! They get you right in

MORE

I had to wait over 30 minutes for air and fluids. It's too bad that there can't be one lane for fast items such as this. I als ...

I had to wait over 30 minutes for air and fluids. It's too bad that there can't be one lane for fast items such as this. I also had to wait for 8 minutes before someone greeted me and it was longer than that for the car next to me. There was a car in the first bay that was there the entire time while the other bays were two deep. We pulled in behind that car because there was no one else and then had to move bays behind someone that came after us.

MORE

This location is always friendly and on top of their work.

This location is always friendly and on top of their work.

MORE

Tyler and Cole were great with me and were very courteous through the entire process. Exceptional customer service is awesome an ...

Tyler and Cole were great with me and were very courteous through the entire process. Exceptional customer service is awesome and a rare commodity in today’s world.

MORE

Didn’t check tire pressure or battery as they listed and was kind of put off that I didn’t want to do anything but an oil change ...

Didn’t check tire pressure or battery as they listed and was kind of put off that I didn’t want to do anything but an oil change

MORE

Customer service was great. I had to wait a while but they were super busy and I expected that with it being a Saturday morning.

Customer service was great. I had to wait a while but they were super busy and I expected that with it being a Saturday morning.

MORE

The staff is very friendly and awesome customer service

The staff is very friendly and awesome customer service

MORE

Quite expensive! They said my car required costly oil. Never heard that before.

Quite expensive! They said my car required costly oil. Never heard that before.

MORE

Very competent and kind employees, the place is very clean and the service excellent!

Very competent and kind employees, the place is very clean and the service excellent!

MORE

I'm very hard to please.

I'm very hard to please.

MORE

Professional staff, quick and efficient service.

Professional staff, quick and efficient service.

MORE

The men working there were all polite and informative

The men working there were all polite and informative

MORE

Quick and to the point. Understood the type of vehicle I was driving, so rep knew what and how to do a great job.

Quick and to the point. Understood the type of vehicle I was driving, so rep knew what and how to do a great job.

MORE

Your prices keep getting higher all the time .

Your prices keep getting higher all the time .

MORE

No wait time and the service was quick and thorough. Didn’t feel pressured to purchase anything additional or be upsold on oil c ...

No wait time and the service was quick and thorough. Didn’t feel pressured to purchase anything additional or be upsold on oil change. Friendly staff

MORE

Greasy hand prints on hood and fender again

Greasy hand prints on hood and fender again

MORE

Bryan was friendly and knowledgeable during the visit. The location was short-staffed, but that didn’t affect the service I rece ...

Bryan was friendly and knowledgeable during the visit. The location was short-staffed, but that didn’t affect the service I received. I will recommend this location to friends and family.

MORE

Quick but efficient For me lost time is lost money in my business

Quick but efficient For me lost time is lost money in my business

MORE

Quick and efficient

Quick and efficient

MORE

They got me in changed the oil and checked and verified everything then got me on my way in a timely manner.

They got me in changed the oil and checked and verified everything then got me on my way in a timely manner.

MORE

Customer service

Customer service

MORE

Highly satisfied is the top, don't you want to always try to improve.

Highly satisfied is the top, don't you want to always try to improve.

MORE

Everyone was pleasant and it was very quick visit.

Everyone was pleasant and it was very quick visit.

MORE

The gentlemen working on my car were very polite and respectful. I appreciate their honesty and promptness

The gentlemen working on my car were very polite and respectful. I appreciate their honesty and promptness

MORE

I feel your price is high compared to jiffy lube and other places but I like Valvoline oil

I feel your price is high compared to jiffy lube and other places but I like Valvoline oil

MORE

Fast service, courteous staff, good value for the service.

Fast service, courteous staff, good value for the service.

MORE

Was pleased with the service. No complaints

Was pleased with the service. No complaints

MORE

I was in and out very quickly, no waiting. Couldn't get much better

I was in and out very quickly, no waiting. Couldn't get much better

MORE

Pretty much the attitude of the supervisor. Very unfriendly, very direct

Pretty much the attitude of the supervisor. Very unfriendly, very direct

MORE

It was my first visit to your service station.....I recommended my family to your place, my sister went, and was satisfied as w ...

It was my first visit to your service station.....I recommended my family to your place, my sister went, and was satisfied as well!! Thank you for providing good service!

MORE

Everyone in the location was great. Everyone was friendly and courteous. You can tell they all enjoy working there. One person i ...

Everyone in the location was great. Everyone was friendly and courteous. You can tell they all enjoy working there. One person in particular (Bryan) was especially great. He was professional and very fun. The place ran very smooth and I was in and out soon than I had expected.

MORE

The technician that I had was excellent. I had him a few times before this recent visit. Such a polite, professional young man. ...

The technician that I had was excellent. I had him a few times before this recent visit. Such a polite, professional young man. He should be a Manager if not already. Excellent customer service!

MORE

Friendly, competent staff, service performed well and completely

Friendly, competent staff, service performed well and completely

MORE

It wasn't because of your service it was because it was hot and my truck was hot and my ac doesn't work

It wasn't because of your service it was because it was hot and my truck was hot and my ac doesn't work

MORE

Its just so damned expensive. My 4 cylinder was 75 bucks. I can get it done at Sal mart for 25. Isn't there a price in the mi ...

Its just so damned expensive. My 4 cylinder was 75 bucks. I can get it done at Sal mart for 25. Isn't there a price in the middle for me?

MORE

I think it's a little pricey vs an oil change somewhere else; but I love how fast it is.

I think it's a little pricey vs an oil change somewhere else; but I love how fast it is.

MORE

I didn't have to wait.

I didn't have to wait.

MORE

Fast and easy

Fast and easy

MORE

Nobody is perfect....I enjoyed a really decent experience

Nobody is perfect....I enjoyed a really decent experience

MORE

Quick and easy. Plus I am always sent coupons which keeps be coming back.

Quick and easy. Plus I am always sent coupons which keeps be coming back.

MORE

Once inside to get serviced, the staff was on point and got after it to make my time there go quickly Very informative and hones ...

Once inside to get serviced, the staff was on point and got after it to make my time there go quickly Very informative and honest

MORE

I have both of our vehicles serviced at the Valvoline in Lees Summit, MO on 291 Hwy; If it were not for Tanner, the young man th ...

I have both of our vehicles serviced at the Valvoline in Lees Summit, MO on 291 Hwy; If it were not for Tanner, the young man that always helps my wife and I, we would not ever return to Valvoline, simply based on customer service. We have had recent problems with one of the managers who seems to be more friendly with some customers and not others that we have witnessed while waiting and sadly, race plays a huge factor. In this day and age, you would think that such old ways would have prompted others to change what the past and not to live in it.

MORE

I was satisfied

I was satisfied

MORE

Technicians were professional, courteous respectful.

Technicians were professional, courteous respectful.

MORE

My dissatisfaction was completely based upon the outrageous price. Thy were already high but have risen even since my last visit ...

My dissatisfaction was completely based upon the outrageous price. Thy were already high but have risen even since my last visit. I can get this same oil change for less than half the price elsewhere.

MORE

Staff was helpful, and the service was fast!

Staff was helpful, and the service was fast!

MORE

The guys were extremely professional and respectful. They made me very comfortable through my whole visit. I’ll be back!

The guys were extremely professional and respectful. They made me very comfortable through my whole visit. I’ll be back!

MORE

Friendly people, good service. No nonsense upsells.

Friendly people, good service. No nonsense upsells.

MORE

I was able to get my oil changed quickly.

I was able to get my oil changed quickly.

MORE

Under staffed. Only 2 of the 3 bays where staffed. They did good work thou. Had to wait 30 min to get pulled in and had no one i ...

Under staffed. Only 2 of the 3 bays where staffed. They did good work thou. Had to wait 30 min to get pulled in and had no one in front of me.

MORE

satisfied with no problems, slight wait because of computer problems according to staff and they were very buisy

satisfied with no problems, slight wait because of computer problems according to staff and they were very buisy

MORE

The staff was very courteous, friendly, time conscious, and knowledgeable.

The staff was very courteous, friendly, time conscious, and knowledgeable.

MORE

They were knowledgeable and informative. Kind and understanding. Quick.

They were knowledgeable and informative. Kind and understanding. Quick.

MORE

Quick and correctly done.

Quick and correctly done.

MORE

Awesome job always

Awesome job always

MORE

It had been recommended to me to do a tire rotation, to use a higher "grade oil," etc., but it was NOT PUSHED onto me. I apprec ...

It had been recommended to me to do a tire rotation, to use a higher "grade oil," etc., but it was NOT PUSHED onto me. I appreciated what was said and will remember and take advantage of those words one of my next times in there.

MORE

Very courteous and professional staff

Very courteous and professional staff

MORE

Great people, knowledgeable and sold me only what I needed.

Great people, knowledgeable and sold me only what I needed.

MORE

They were very busy but had adequate staff to handle the work and quickly got my car in and out. This was the second Valvoline I ...

They were very busy but had adequate staff to handle the work and quickly got my car in and out. This was the second Valvoline I went to that day. The first one was also very busy but only had 3 employees on duty including the manager. I was told it would be about a 45 minute wait. I found that unacceptable and left in search of another Valvoline.

MORE

Courteous, efficient service.

Courteous, efficient service.

MORE

The attendants were very knowledgeable and making sure everything was done correctly

The attendants were very knowledgeable and making sure everything was done correctly

MORE

They were busy, but they let me know I would have to wait, and then gave me a discount for waiting.

They were busy, but they let me know I would have to wait, and then gave me a discount for waiting.

MORE

Great customer service & things were handled in a timely matter , despite the store being busy

Great customer service & things were handled in a timely matter , despite the store being busy

MORE

Checked all fluids and checked and fixed back brake lights that were out quick. Got me in and out pretty quick.👍

Checked all fluids and checked and fixed back brake lights that were out quick. Got me in and out pretty quick.👍

MORE

This was my first time to use Valvoline. I appreciate being greeted right away by a technician. We also called ahead of time t ...

This was my first time to use Valvoline. I appreciate being greeted right away by a technician. We also called ahead of time to ask about pricing. The lady on the phone was super helpful and even offered a coupon. The real reason I am taking the time to take this survey is because Bryan (Bryan with a "Y") was over the top! He was so polite, courteous, and knowledgeable. He did amazing. It was a great experience and I will be back! Thank you.

MORE

They are always very curtious and friendly. Always ask if I have coupons, they are so quick and professional!!

They are always very curtious and friendly. Always ask if I have coupons, they are so quick and professional!!

MORE

The mechanic checked my air filter and found a critter’s next! He got that all cleaned out for me.(with his bare hands!) I have ...

The mechanic checked my air filter and found a critter’s next! He got that all cleaned out for me.(with his bare hands!) I have had this car for almost 3 years and no one had mentioned checking that air filter. It was disgusting. I’m thankful he mentioned checking it, so my little family and I can breathe clean air!

MORE

Because of the wait time. Usually the wait isn’t as long.

Because of the wait time. Usually the wait isn’t as long.

MORE

The guys are always friendly. They are extremely courtious and never make me feel awkward asking questions or laugh at me becau ...

The guys are always friendly. They are extremely courtious and never make me feel awkward asking questions or laugh at me because I am late getting the work done. I’ve have used Valvoline for a long time and trust the work the team does on my vehicle.

MORE

95.00 for 3 1/2 quarts of oil and a filter

95.00 for 3 1/2 quarts of oil and a filter

MORE

Price of the oil change was very competitive but 79.99 for a new air filter seemed a bit outrageous.

Price of the oil change was very competitive but 79.99 for a new air filter seemed a bit outrageous.

MORE

The staff is always friendly and have good knowledge of the service that is offered there. I had no wait this service, pulled r ...

The staff is always friendly and have good knowledge of the service that is offered there. I had no wait this service, pulled right in. There had me wait inside because of the extreme heat of the day. I come here on a regular basis.

MORE

Please give Jalen and Kaleb kudos please! They REALLY deserve it. I was super impressed with these two employees! They greeted m ...

Please give Jalen and Kaleb kudos please! They REALLY deserve it. I was super impressed with these two employees! They greeted me with a smile and assisted me right away. I want to really call out that they gave 100%+ effort and maintained a positive attitude while working in horrendous conditions in the shop. We are dealing with extreme heat in the Kansas City area. These two were dripping down with sweat with only several fans blowing (no cool air), yet still performing top notch work while providing excellent service. I honestly felt horrible for even pulling in for a oil change today because of how hot it is. I knew they must have been miserable but they did not show it. These two appeared to have very strong work ethic when many would throw in the towel with these types of conditions in that type of work. Please consider a raise for these boys or acknowledge their hard work in their employee reviews! They did such a great job today. I would hire or promote them! I hope upper management recognizes this! Thank you Vavoline! - Long time customer Melissa McNeal

MORE

Did not receive a sticker for my window to show when the next oil change is due

Did not receive a sticker for my window to show when the next oil change is due

MORE

The price seems to high. $80 for an oil change is to much.

The price seems to high. $80 for an oil change is to much.

MORE

No particular reason

No particular reason

MORE

Only real issue I had was that I pulled up to second bay and no one came out to direct me where to go. Shut engine off and waite ...

Only real issue I had was that I pulled up to second bay and no one came out to direct me where to go. Shut engine off and waited. Person finally came out when my bay emptied and ask me to back up and pull over to 3rd bay so person waiting there could pull into 2nd bay. Not a major issue with me.

MORE

Customer service was great

Customer service was great

MORE

They did a great job, were friendly and didn't try to push any add ons.

They did a great job, were friendly and didn't try to push any add ons.

MORE

Great service!

Great service!

MORE

They were super busy that day and seemed stressed. Can't blame them. It was a very hot day. They need some kind of air condition ...

They were super busy that day and seemed stressed. Can't blame them. It was a very hot day. They need some kind of air conditioning! Poor guys

MORE

Did what I needed done quickly & effectively.

Did what I needed done quickly & effectively.

MORE

Jalen had inspected another car last week for me, and he was so professional and polite I drove the extra miles to have him insp ...

Jalen had inspected another car last week for me, and he was so professional and polite I drove the extra miles to have him inspect another car for me. I had visited another Valvoline and did not get very good service or respect at all. I will continue to return to your location in Lee's Summit.Thanks

MORE

They did not check lights. They did not check tire pressure. They didn't seem to be doing "much"...while I waited outside and ...

They did not check lights. They did not check tire pressure. They didn't seem to be doing "much"...while I waited outside and while I was inside.

MORE

They were very busy, understaffed, but the young lady that helped me was very courteous and did her job as if I was her only cus ...

They were very busy, understaffed, but the young lady that helped me was very courteous and did her job as if I was her only customer. Looked like staffing was low or somebody didn't show up for work that day.

MORE

The staff is always helpful and professional. I do not feel pressured to buy other services. They are friendly, and once the car ...

The staff is always helpful and professional. I do not feel pressured to buy other services. They are friendly, and once the car is in the bay they work efficiently. Have been taking my wife's or my car there regularly for several years.

MORE

easy, good service

easy, good service

MORE

Very expensive way more than going to a dealer

Very expensive way more than going to a dealer

MORE

Very personable staff.

Very personable staff.

MORE

Very professional and effective. The techs worked together and did double checks on all steps performed. Very good service.

Very professional and effective. The techs worked together and did double checks on all steps performed. Very good service.

MORE

I like how they offered other services as well

I like how they offered other services as well

MORE

Get place good service

Get place good service

MORE

some people were working and some were slacking. The people working were dedicated the others.....

some people were working and some were slacking. The people working were dedicated the others.....

MORE

All I went there for was a state inspection, I did not get an oil change or any other service.

All I went there for was a state inspection, I did not get an oil change or any other service.

MORE

I have only used the Lee Summit Valvoline location for my oil changes and other services for several years now. The reason is be ...

I have only used the Lee Summit Valvoline location for my oil changes and other services for several years now. The reason is because every staff member has always been more than polite, everyone has always been so friendly and so eager to help, and I have never once encountered any problem or anything of irritation any time I’ve gone. I Have a family friend who would be able to do my oil changes for free, however, because of how much I like the availability and quickness and friendliness of the Lees summit location I would rather pay more to get better service there and encounter friendly people than pay nothing and get the opposite experience.

MORE

KNOWLEDGE AND ACCURACY IN A TIMELY MANNER

KNOWLEDGE AND ACCURACY IN A TIMELY MANNER

MORE

Friendly staff, Knowledgeable.

Friendly staff, Knowledgeable.

MORE

Great customer service and I was provided with a great deal.

Great customer service and I was provided with a great deal.

MORE

Everything was fine until I denied the changing of the air filter or cabin air filter. The cabin filter was really dirty and whe ...

Everything was fine until I denied the changing of the air filter or cabin air filter. The cabin filter was really dirty and when I declined to replace it mainly due to the price of $40 for the one part, instead of knocking off just the acorns and hair that was on the filter they put the acorns and hair in the filter back in just the way it was. I thought good customer service would be at least just dump the stuff off of the cabin air filter and then replace it

MORE

They did an excellent job. Not the first time I’ve used the service.

They did an excellent job. Not the first time I’ve used the service.

MORE

very efficient, knew everything about my car

very efficient, knew everything about my car

MORE

Friendly and professional service. Staff was helpful, and courteous. Service was excellent.

Friendly and professional service. Staff was helpful, and courteous. Service was excellent.

MORE

Everything went well.

Everything went well.

MORE

The workers were so friendly and professional!!

The workers were so friendly and professional!!

MORE

Quick and reliable service. Vary pleasant to talk with. Great job!!

Quick and reliable service. Vary pleasant to talk with. Great job!!

MORE

The staff was very professional, courteous, friendly, and kept me informed the entire time. The communication, effectiveness an ...

The staff was very professional, courteous, friendly, and kept me informed the entire time. The communication, effectiveness and precision was almost military like. I was very pleased.

MORE

I like that there are three bays, I like staying in my truck, I appreciate not a lot of upselling.

I like that there are three bays, I like staying in my truck, I appreciate not a lot of upselling.

MORE

Friendly, efficient staff. Fast service.

Friendly, efficient staff. Fast service.

MORE

Performed the service required at a reasonable price

Performed the service required at a reasonable price

MORE

Great customer service and fast oil change.

Great customer service and fast oil change.

MORE

The service tech was very knowledgeable. The team was working very well together I was in and out in under 30 minutes thank you ...

The service tech was very knowledgeable. The team was working very well together I was in and out in under 30 minutes thank you

MORE

They were short staffed the morning I was there. The extremely nice gentleman working on my car apologized for the wait and gave ...

They were short staffed the morning I was there. The extremely nice gentleman working on my car apologized for the wait and gave me a coupon. He was so very nice. I think his name is Tanner. I will definitely return with my other car and recommend this place to friends

MORE

I am a full synthetic oil user. I was told the first I went to Valvoline I was told that when I switched to full synthetic the ...

I am a full synthetic oil user. I was told the first I went to Valvoline I was told that when I switched to full synthetic the oil changes were longer in between changes. But by the sticker they put on its still only 3000 miles and a whole lot more money. I feel like you need to put the coupons on our account so that when we go in we get the best deal.

MORE

30 minute wait time.

30 minute wait time.

MORE

It was a quick experience.

It was a quick experience.

MORE

guys were great!

guys were great!

MORE

Just feels expensive

Just feels expensive

MORE

Friendly service, fat and efficient

Friendly service, fat and efficient

MORE

I had to ask for my grease fittings to be checked. Not sure how many were done on my 02 jeep wrangler. I saw one done and then I ...

I had to ask for my grease fittings to be checked. Not sure how many were done on my 02 jeep wrangler. I saw one done and then I was told to start it.

MORE

friendly people. quick service. clean facility. everyone seemed to be enjoying work which makes a great atmosphere

friendly people. quick service. clean facility. everyone seemed to be enjoying work which makes a great atmosphere

MORE

It was early in the morning and they appeared to be short handed as the young man working on my car was handling two cars at onc ...

It was early in the morning and they appeared to be short handed as the young man working on my car was handling two cars at once.

MORE

Everyone was extremely kind and helpful. They were very specific with what needed to be done and explained everything without be ...

Everyone was extremely kind and helpful. They were very specific with what needed to be done and explained everything without being confusing.

MORE

I would like a written receipt---I need it for my warranty

I would like a written receipt---I need it for my warranty

MORE

the oil change was great as always

the oil change was great as always

MORE

Quick, convenient service

Quick, convenient service

MORE

In and out quick

In and out quick

MORE

Fast very friendly service- professional

Fast very friendly service- professional

MORE

Man those guys and girl was awesome! Fast, didn’t try and sell me stuff I didn’t need, and just really friendly I was just wante ...

Man those guys and girl was awesome! Fast, didn’t try and sell me stuff I didn’t need, and just really friendly I was just wanted to adopt all of them and take them home with me!

MORE

Great service, short wait on a last-minute oil change.

Great service, short wait on a last-minute oil change.

MORE

89.99 for 3.5 quarts of oil and a filter?? I understand the cost of 'convenience' but that is astronomical, even for synthetic ...

89.99 for 3.5 quarts of oil and a filter?? I understand the cost of 'convenience' but that is astronomical, even for synthetic oil. I'll just do it myself.

MORE

Overall it was a quick and professional experience. We take all of our cars to Valvoline for their oil changes.

Overall it was a quick and professional experience. We take all of our cars to Valvoline for their oil changes.

MORE

They always show me the dip stick to confirm it’s full and clean

They always show me the dip stick to confirm it’s full and clean

MORE

Friendly staff, prompt service, and didn’t pressure me into more services

Friendly staff, prompt service, and didn’t pressure me into more services

MORE

Great service

Great service

MORE

Awesome people working there and fast, affordable service - I was VERY impressed!

Awesome people working there and fast, affordable service - I was VERY impressed!

MORE

There was no wait time and the oil change was quick.

There was no wait time and the oil change was quick.

MORE

I have always trusted and taken our vehicles to Valvoline. All of the employees are very kind and also very helpful.

I have always trusted and taken our vehicles to Valvoline. All of the employees are very kind and also very helpful.

MORE

They are always friendly and efficient.

They are always friendly and efficient.

MORE

very prompt and did a great job.

very prompt and did a great job.

MORE

I was not pressured at all for items or service that wasn't needed.

I was not pressured at all for items or service that wasn't needed.

MORE

fast, friendly, and knowledgeable service. fair pricing.

fast, friendly, and knowledgeable service. fair pricing.

MORE

I told the staff what I needed and they wanted to add more to the bill PLUS they didn’t take my coupon off until I reminded them ...

I told the staff what I needed and they wanted to add more to the bill PLUS they didn’t take my coupon off until I reminded them the second time

MORE

I come here all the time. I have been completely satisfied with the service.

I come here all the time. I have been completely satisfied with the service.

MORE

Attentive and knowledgeable staff instill great confidence for the consumer

Attentive and knowledgeable staff instill great confidence for the consumer

MORE

The staff was incredibly nice and informative. Was in and out in a flash! Really liked the experience. Will be back.

The staff was incredibly nice and informative. Was in and out in a flash! Really liked the experience. Will be back.

MORE

Services were provided as promised. Service was timely, cost-effective, and a good value.

Services were provided as promised. Service was timely, cost-effective, and a good value.

MORE

The service was very good in lee's Summit. However the service at the blue springs Mo. location was the worst, and I will never ...

The service was very good in lee's Summit. However the service at the blue springs Mo. location was the worst, and I will never go back to that location. Thanks Darren Tousley

MORE

The employees were friendly but very professional. I felt it was a high quality inspection, they didn't try to sell me extra st ...

The employees were friendly but very professional. I felt it was a high quality inspection, they didn't try to sell me extra stuff, they told me about coupons that may be available. Much different than the last time we came here. It appeared much more organized and professional.

MORE

Not much in the way of communication from staff. All things considered, I feel the pricing is too high. Valvoline is great oil ...

Not much in the way of communication from staff. All things considered, I feel the pricing is too high. Valvoline is great oil and the only one I use, but the service centers are overpriced.

MORE

The crew were fast and friendly. A great pit stop in my morning, especially for a college student who isn't the best at taking c ...

The crew were fast and friendly. A great pit stop in my morning, especially for a college student who isn't the best at taking care of their vehicle. It was quick and easy to pop in and get things taken care of.

MORE

Friendly people that made me aware of what was going on at all times. Felt no pressure. Got me in and out in less than 15 min.

Friendly people that made me aware of what was going on at all times. Felt no pressure. Got me in and out in less than 15 min.

MORE

The staff were extremely friendly and didn't pressure me into anything i didnt want to pay for. They have been very obnoxious an ...

The staff were extremely friendly and didn't pressure me into anything i didnt want to pay for. They have been very obnoxious and unprofessional at other locations in the past, so i was pleasantly surprised tgis time.

MORE

came in for an inspection and they had it done while I waited in the waiting room so fast I couldn't believe it. They were thoro ...

came in for an inspection and they had it done while I waited in the waiting room so fast I couldn't believe it. They were thorough, courteous, and fast. I really like that.

MORE

I trusted the technician. I’ve watched him train a peer on checking the amount of oil and he was patient with him and showed him ...

I trusted the technician. I’ve watched him train a peer on checking the amount of oil and he was patient with him and showed him how to be more accurate.

MORE

The lication always has me in and right back out. Very effecient service

The lication always has me in and right back out. Very effecient service

MORE

The price almost double of the dealership.

The price almost double of the dealership.

MORE

My wife and I have had a very bad experience with Jiffy Lube and it resulted in us taking our vehicles to Valvoline. We have bee ...

My wife and I have had a very bad experience with Jiffy Lube and it resulted in us taking our vehicles to Valvoline. We have been customers long enough that we have become familiar faces at the location in Lees Summit, MO. We've never had a problem with Valvoline and we love all of the employees. They are always so friendly, helpful and thurow in their work. We continue to do business with Valvoline and I'm confident that won't change.

MORE

The person who helped me was extremely knowledgeable and nice.

The person who helped me was extremely knowledgeable and nice.

MORE

Mr. Carter was very professional & had great knowledge of the services he was performing on my vehicle.

Mr. Carter was very professional & had great knowledge of the services he was performing on my vehicle.

MORE

Friendly people and fast

Friendly people and fast

MORE

I would just like to give "kudos" to the staff at the Lee's Summit Valvoline. I took my daughters Jeep in to see when our last s ...

I would just like to give "kudos" to the staff at the Lee's Summit Valvoline. I took my daughters Jeep in to see when our last service was. We weren't due for another service for another 500 miles and they topped off the oil for now at no charge. They could have easily done another oil change even though it wasn't needed but instead informed me I wasn't yet due. They were all very kind and provided service with a smile! Great job and Great Service...which sometimes is hard to find!

MORE

Employees were very nice, no pressure on products.

Employees were very nice, no pressure on products.

MORE

Greet me when I pull into your location. That’s all. Great work valvoline team!

Greet me when I pull into your location. That’s all. Great work valvoline team!

MORE

Friendly and fast

Friendly and fast

MORE

The young man/tech I interacted with during my service was very polite and did his job exceptionally well. I wish I could recal ...

The young man/tech I interacted with during my service was very polite and did his job exceptionally well. I wish I could recall his name to pass it along. I will return to Valvoline in the future simply based off the experience I received from this man.

MORE

Very fast and good customer service.

Very fast and good customer service.

MORE

My coolant temperature was high but they did not fill it up

My coolant temperature was high but they did not fill it up

MORE

Its was good

Its was good

MORE

Staff was very friendly and professional. I was not pressured into buying anything additional, which I really appreciated.

Staff was very friendly and professional. I was not pressured into buying anything additional, which I really appreciated.

MORE

Service was great and fast

Service was great and fast

MORE

I am a veteran and the tech working with me or my wife always says thanks! Also, I noticed no extra pressure to purchase any add ...

I am a veteran and the tech working with me or my wife always says thanks! Also, I noticed no extra pressure to purchase any additional products. I loved that. Thanks again for exceptional service!

MORE

Keep up the good work!

Keep up the good work!

MORE

Pricing was expensive. Lost tire air nozzle cap.

Pricing was expensive. Lost tire air nozzle cap.

MORE

I happened to just time it perfectly so that the car in the bay was pulling out and they waved me in. I was worried about an oi ...

I happened to just time it perfectly so that the car in the bay was pulling out and they waved me in. I was worried about an oil leak and they checked and said I was fine. They topped off my fluids and I was on my way. They were professional and fast. Easy Peasy

MORE

Very fast and efficient

Very fast and efficient

MORE

As always I was again highly satisfied with the service I received at Valvoline. The fluids were filled and the caps returned. S ...

As always I was again highly satisfied with the service I received at Valvoline. The fluids were filled and the caps returned. Saved me time and they are always friendly without any pressure.Thank you!!

MORE

Excellent customer service as always! Very knowledgeable staff

Excellent customer service as always! Very knowledgeable staff

MORE

Not to pressured for add on services

Not to pressured for add on services

MORE

I have been to this location before and returned on Sunday at 8:48 am and sat there until about 9:30 am before we were alerted t ...

I have been to this location before and returned on Sunday at 8:48 am and sat there until about 9:30 am before we were alerted that some of the help called in and someone was called in but, it would take them 20 minutes to come in. I waited until after 10 am when I pulled into the bay and got my oil changed. I was given 15% off, but, I believe that the communication could have been a little better.

MORE

Maybe it was because there were 10 cars ahead of me including the 3 in The Bays when I got there so I know they were very busy, ...

Maybe it was because there were 10 cars ahead of me including the 3 in The Bays when I got there so I know they were very busy, which is good for your company. But I almost felt like I was rushed through and I know they were checking my tire pressure but I never heard anything about that. Nothing was really wrong I just felt extremely rushed even though I sat in my car. It was a beautiful day that day with lots of people getting oil changes and cars washed.

MORE

Staff very courteous, answered question nicely - handled my service just great!!

Staff very courteous, answered question nicely - handled my service just great!!

MORE

Speed and reliable

Speed and reliable

MORE

Pretty cocky about the price of synthetic oil. Didn’t grease the zerks on the tie rods until I asked them to

Pretty cocky about the price of synthetic oil. Didn’t grease the zerks on the tie rods until I asked them to

MORE

Stephen the tech who took care of me, remembered me from my last visit. He is very cheerful and made me feel like a valued custo ...

Stephen the tech who took care of me, remembered me from my last visit. He is very cheerful and made me feel like a valued customer. No wait either!

MORE

This was a good visit. Did not have to wait outside and the service was done quickly once we were inside. Mechanics were very ...

This was a good visit. Did not have to wait outside and the service was done quickly once we were inside. Mechanics were very nice and friendly.

MORE

When I arrived the first time, the customer service representative informed me that they were short staffed, and I would have to ...

When I arrived the first time, the customer service representative informed me that they were short staffed, and I would have to wait up to 45 minutes for service. I left and came back after running another errand, I was able to pull into the service bay, but still had to wait approximately 10 more minutes for the oil change to start. Also, I believe that the prices have increased significantly in recent months. I will be looking for a more economical/competitive alternative for future service.

MORE

So expensive for basic oil change service

So expensive for basic oil change service

MORE

I sent my daughter to get a quickOil change. I normally pay about$35 - $40 for oil change because we use synthetic. We were cha ...

I sent my daughter to get a quickOil change. I normally pay about$35 - $40 for oil change because we use synthetic. We were charged $85, after a so called $10 coupon. I know it’s more expensive to get a quick change but this is ridiculous. Extremely disappointed!

MORE

Quick and friendly service

Quick and friendly service

MORE

Told me my 3rd brake lite was out. They did not have the correct tool to remove cover to replace the bulb. Somewhat disappoin ...

Told me my 3rd brake lite was out. They did not have the correct tool to remove cover to replace the bulb. Somewhat disappointed in that.

MORE

Each time I get my oil changed, the staff is different. This staff was the best service I have had in a long time. I think you ...

Each time I get my oil changed, the staff is different. This staff was the best service I have had in a long time. I think you need to keep them

MORE

i was actually there the day before. i pulled up outside the doors and after 10 minutes a guy cameout and said in a rude way, wh ...

i was actually there the day before. i pulled up outside the doors and after 10 minutes a guy cameout and said in a rude way, what do you want. I said i wanted an oil change, he said well its goingto be a while. I said whats a while, he said maybe 45 minutes, you can wait or come back. I wastaken aback by his attitude so i left. However i did return the next morning and as i pulled up to thedoor it was opened and i was guided straight it. the man who waited on me was very friendly and took very good care of us. I was extremely satisfied with him. So i just chalked up the man the day before as just having a bad day.

MORE

To long of a wait outside, just a little pricey.

To long of a wait outside, just a little pricey.

MORE

Pressured immediately to change serpentine belt for an outlandish price. Tech was not empowered to negotiate a more fair price b ...

Pressured immediately to change serpentine belt for an outlandish price. Tech was not empowered to negotiate a more fair price based on fair market value because no manager present. No check was performed for working lights and signals like they usually do. Asked to set my tire pressure at 35 front, 33 back per mfc requirements. Tire pressure light came on when I left. Very unsatisfactory. Be fair and stop milking people dry for mediocre service at best.

MORE

Staff were quick, explained what they were doing, and did not try to upsell after I told them I wasn't interested in extra servi ...

Staff were quick, explained what they were doing, and did not try to upsell after I told them I wasn't interested in extra services.

MORE

The crew is always very friendly.

The crew is always very friendly.

MORE

Always fast friendly service!

Always fast friendly service!

MORE

The staff as always is super helpful and speedy.

The staff as always is super helpful and speedy.

MORE

Friendly staff

Friendly staff

MORE

when I was in my car and the techs were working on changing my oil, I over heard their discussions between the team. They treat ...

when I was in my car and the techs were working on changing my oil, I over heard their discussions between the team. They treated each other with respect, NO bad language was stated, a lady employee came in to do inventory and the techs treated her with respect. I was feeling under the weather that day and they were extremely nice and took good care of me. You have a good team working at this location

MORE

Tanner was very thorough in explaining services and professional with transactions.

Tanner was very thorough in explaining services and professional with transactions.

MORE

Friendly knowledgeable people

Friendly knowledgeable people

MORE

The cost of a full synthetic oil change seems high to me. It was over $90 before I used a coupon code to bring it down to $70. ...

The cost of a full synthetic oil change seems high to me. It was over $90 before I used a coupon code to bring it down to $70. I might be out of touch with synthetic prices, but $70 after using a coupon just seems overpriced.

MORE

Technician told me what door would be next

Technician told me what door would be next

MORE

Average value but conveniently licated

Average value but conveniently licated

MORE

All of the gentlemen who assisted in servicing my car were very nice, knowledgeable, and considerate. I had several questions an ...

All of the gentlemen who assisted in servicing my car were very nice, knowledgeable, and considerate. I had several questions and they answered them with ease. I will definitely be returning to this location.

MORE

The gentleman who guided my car in noticed my front lisence plate was hanging down because it was missing a screw. He said he wo ...

The gentleman who guided my car in noticed my front lisence plate was hanging down because it was missing a screw. He said he would get one and replace it, but did not. When the service tech ran through the check of my lights, he did not mention my rear passenger brake light, which is out. Because if that obvious skip in normal service, I asked if they would check the air in my tires, as my low tire pressure indicator was on, and was told yes. When I started my car back up my low tire indicator was still on, indicating my tire pressure was not attended to. This was disappointing. I see from this survey Valvoline seems to be scaling back suggestive selling. Simple things, however, might be an easy sale for the business and a convenience for customers. I had one wiper blade in disrepair due to ice on windshield. THe blade was in strings easily visible from any angle, but they did not suggest replacement. I knew about it but forgot to ask, as I was engaged in conversation with my elderly mom, who was also in the car. Perhaps encouragement of obvious add-on sales is appropriate. I would have said yes to both the light and wiper blades had they asked.

MORE

Very nice and informative staff, didn’t feel pressured which was nice

Very nice and informative staff, didn’t feel pressured which was nice

MORE

Staff seemed very knowledgeable.

Staff seemed very knowledgeable.

MORE

I appreciated the young man helping me turn off the maintenance required indicator. Above and beyond.

I appreciated the young man helping me turn off the maintenance required indicator. Above and beyond.

MORE

To long of a wait

To long of a wait

MORE

Good quick service....

Good quick service....

MORE

ONCE IN THE SERVICE AREA i WAS EDUCATED ABOUT WHAT THE DEALER RECOMMENDATIONS AND WAS OUT WITHIN 20 MINUTES

ONCE IN THE SERVICE AREA i WAS EDUCATED ABOUT WHAT THE DEALER RECOMMENDATIONS AND WAS OUT WITHIN 20 MINUTES

MORE

Customer service was great. But they were under staffed.

Customer service was great. But they were under staffed.

MORE

this was my first visit, I entered the lounge was greeted promptly, explained the services/process and was told how long it wou ...

this was my first visit, I entered the lounge was greeted promptly, explained the services/process and was told how long it would be until they could get to my car. Once they started work on the car, ALL of the staff was very customer service oriented. Made me feel confident that I chose the correct place to take my car.

MORE

Very polite and professional service

Very polite and professional service

MORE

This was the first time they made me get out of my car to reset my maintenance notification light inside my car.

This was the first time they made me get out of my car to reset my maintenance notification light inside my car.

MORE

The staff was very helpful and got me in and out.

The staff was very helpful and got me in and out.

MORE

They get right down to business with a sense of value of your time and theirs'. They handled their job with professionalism and ...

They get right down to business with a sense of value of your time and theirs'. They handled their job with professionalism and courtesy. I could not ask anything more of them.

MORE

nice people did a good job.

nice people did a good job.

MORE

Attendant was respectful and welcoming. I brought a new vehicle in and he thanked me for my continued business. I've always ha ...

Attendant was respectful and welcoming. I brought a new vehicle in and he thanked me for my continued business. I've always had a good experience at this location and that's the reason I return. I'm also very pleased with the email service.

MORE

Bryan Carter knows his stuff. He was very kind, and made sure I received quality service. I will be back again in a few months! ...

Bryan Carter knows his stuff. He was very kind, and made sure I received quality service. I will be back again in a few months! You need more people like him!!

MORE

Always great people, friendly

Always great people, friendly

MORE

They are always prompt and very friendly!!

They are always prompt and very friendly!!

MORE

The oversell and lack of communication of costs

The oversell and lack of communication of costs

MORE

I always get good service at Valvoline their staff is friendly and prompt and they actually care about my vehicle

I always get good service at Valvoline their staff is friendly and prompt and they actually care about my vehicle

MORE

Very courteous young man. Job was done quickly and efficiently.

Very courteous young man. Job was done quickly and efficiently.

MORE

Love the time it takes!! Work man was very nice as well !!

Love the time it takes!! Work man was very nice as well !!

MORE

Very nice and friendly workers!

Very nice and friendly workers!

MORE

I had a groupon, last time I was there they had me purchase a certain oil change on there so I bought the same this time. The gu ...

I had a groupon, last time I was there they had me purchase a certain oil change on there so I bought the same this time. The guy told me I can’t use that because I need the step up for my car, when last time I bought the same exact one. He told me I’d have more upcharges to get the oil change done and that’s not what I purchased, refused to do what I purchased

MORE

No comments. Just service well done by competent and personable folks.

No comments. Just service well done by competent and personable folks.

MORE

Great service

Great service

MORE

Due to the prompt service and staff efficiency. The only reason I chose high unlikely to visit the LS location is because I liv ...

Due to the prompt service and staff efficiency. The only reason I chose high unlikely to visit the LS location is because I live in Olathe. I just happened to be in LS when I decided to go to Valvoline. I will always recommend this location to my Missouri friends.

MORE

I never have any problems when I go there, my information is in the computer and everyone is nice.

I never have any problems when I go there, my information is in the computer and everyone is nice.

MORE

My husband has the same year car and was charged 30 less than my vehicle.

My husband has the same year car and was charged 30 less than my vehicle.

MORE

Price too high

Price too high

MORE

Professional service all around.

Professional service all around.

MORE

Pricing seems to be all over the place; I qualify for a military discount but dont see that reflected on my bill. I ask to use ...

Pricing seems to be all over the place; I qualify for a military discount but dont see that reflected on my bill. I ask to use a coupon or get a better deal if I purchase more services but dont see a change in price on my bill. I could see my total cost was $255 and change from my vehicle window when I asked about my military discount and any additional offers, I was told "yep we got that in there for you," yet my total never went down. I am a returning customer and after several services I have yet to see a significant, or any, benefit for me coming back consistantly.

MORE

The associate explained everything to me. I had no idea what a Transfer Case Fld Replacement was, and he went into detail. I a ...

The associate explained everything to me. I had no idea what a Transfer Case Fld Replacement was, and he went into detail. I asked if he would have it replaced if he was me, and he explained its necessity. I'm now divorced, 62 years old, and I have depended on the expertise of your associates for years. My experience today, along with the friendly, helpful, and knowledgeable young man guarantees I'll remain a steadfast customer of Valvoline. This location is the best!!!

MORE

The staff was very prompt and friendly. The process was explained very nicely and the recommendations were great.

The staff was very prompt and friendly. The process was explained very nicely and the recommendations were great.

MORE

Very friendly, quick service

Very friendly, quick service

MORE

I felt like it could have gone smoother

I felt like it could have gone smoother

MORE

The computers were down and I was advised to go home and call back in a minimum of one hour to see if computers were up and runn ...

The computers were down and I was advised to go home and call back in a minimum of one hour to see if computers were up and running!!!! An inconvenience of several miles plus time. No compensation was given for MY INCONVENIENCE.!

MORE

Short on staff due to lunch. Once the gentleman that helped me was back from lunch he was focused and got everyone organized. He ...

Short on staff due to lunch. Once the gentleman that helped me was back from lunch he was focused and got everyone organized. He was very professional. The lady that was there before him was unprofessional and unorganized. She left to go get air filters for another customer and was having another employee leave to go to another location while this location was busy and backed up. She also thought she was whispering to the customer beside me about giving him a deal on the air filters but customers are sitting in their car and can hear everything. I was happy the gentleman helped me and got things moving.

MORE

There was about a 15 minute delay between pulling into the bay and service actually beginning. Apparently, I arrived just as mo ...

There was about a 15 minute delay between pulling into the bay and service actually beginning. Apparently, I arrived just as more than one technician left for lunch.

MORE

The staff was very friendly and they were quick doing the change.

The staff was very friendly and they were quick doing the change.

MORE

The staff was friendly, quick, and did exactly what I ask.

The staff was friendly, quick, and did exactly what I ask.

MORE

I came in for an oil change & car inspection but the inspector was not available. I came in the next day & the inspector had lef ...

I came in for an oil change & car inspection but the inspector was not available. I came in the next day & the inspector had left an hour before I got there. I will try again today (for the last time).

MORE

Pricing of air filters was twice the cost of the local auto parts store. They drug the air hose across my front bumper and left ...

Pricing of air filters was twice the cost of the local auto parts store. They drug the air hose across my front bumper and left greasy smear.

MORE

The employee who waited on me was professional and polite. Great service and my visit was completed within a very brief period o ...

The employee who waited on me was professional and polite. Great service and my visit was completed within a very brief period of time.

MORE

This was not a very good time to get our oiled changed. They were extremely busy. We waited outside for over 30 minutes. Seve ...

This was not a very good time to get our oiled changed. They were extremely busy. We waited outside for over 30 minutes. Several cars pulled in behind us and left. Inside we have to wait about 20 minutes before our service started. Once it started we were out in 15 minutes. The service techs were very friendly.

MORE

Shout out to Tanner! I had been back twice before, once because I got there too late and the 2nd time their systems were down. ...

Shout out to Tanner! I had been back twice before, once because I got there too late and the 2nd time their systems were down. I came back the next day and Tanner took care of me. I will be back again next time. Thanks for all your help.

MORE

Courteous, friendly, efficient staff.

Courteous, friendly, efficient staff.

MORE

Quick service, offered extras but not high pressure. One thing I found annoying was the wiper blades upsale. I gave Bosch blades ...

Quick service, offered extras but not high pressure. One thing I found annoying was the wiper blades upsale. I gave Bosch blades on my car and you can see the logo, if you look. During the upsale, the staff said "we have the basic ones like what you gave here" and they are blah, blah money. "Then we have the next step better whic is comparable to Bosch". No thanks--I can go to the parts house and buy my own. Especually since your staff assumes I run junk.

MORE

I was treated professionally and respectfully. Any questions I had were explained in detail. The printout with recommended servi ...

I was treated professionally and respectfully. Any questions I had were explained in detail. The printout with recommended services is nice so I can plan for future service visits.

MORE

Polite and knowledgeable staff who completed the oil change in a timely fashion.

Polite and knowledgeable staff who completed the oil change in a timely fashion.

MORE

The crew is always pleasant and efficient. The prices are much better than competitors.

The crew is always pleasant and efficient. The prices are much better than competitors.

MORE

Friendly knowledgeable staff. Convenient

Friendly knowledgeable staff. Convenient

MORE

Pleased with everything that was done. Had to wait a little longer than usual inside before they got started. Everything else ...

Pleased with everything that was done. Had to wait a little longer than usual inside before they got started. Everything else was very efficient.

MORE

Employees were great. Service was good. I just feel like you guys are pricey for an oil change. I know I may be paying for conve ...

Employees were great. Service was good. I just feel like you guys are pricey for an oil change. I know I may be paying for convenience but I can make an appointment at a dealer and be done in 30 minutes. I feel your prices are high and that’s why I don’t do my oil changers there 100%

MORE

I went to eat lunch at Jimmy Johns during the oil change.

I went to eat lunch at Jimmy Johns during the oil change.

MORE

When I pull up to the building all 3 bays were currently in use. Also, I was the 3rd car waiting outside. One bay finished and a ...

When I pull up to the building all 3 bays were currently in use. Also, I was the 3rd car waiting outside. One bay finished and a waiting car entered. About the time the 2nd waiting car entered a bay for service, another car pulled into the lot. Then the car that had arrived after me was advanced into a service bay while I was still waiting. When I finally was beckoned into a bay, the other 2 cars were still being serviced. Apparently, due to staffing at the time, they had to complete the service on the other 2 bays before they could start on my car. This meant that the car that arrived after me was finished and on its way out the door while I was still in the middle of service on mine. I feel that the staff should be more attentive to the order of customers arrival and arrange to service the cars in that order.

MORE

Fast friendly service. Job well done.

Fast friendly service. Job well done.

MORE

Because their is no reason to be highly satisfied, when I was sastfiied with everything

Because their is no reason to be highly satisfied, when I was sastfiied with everything

MORE

Friendly efficient service at a good value

Friendly efficient service at a good value

MORE

Great customer service

Great customer service

MORE

No long waits. Courteous people. Don’t have to get out of my car. No appt necessary. Knowledgeable workers. I have gone nowhere ...

No long waits. Courteous people. Don’t have to get out of my car. No appt necessary. Knowledgeable workers. I have gone nowhere else since I bought my new car over two years ago.

MORE

Competent friendly team members really liked working for valvaline had a nice conversation with the asst manager a ladyVery fri ...

Competent friendly team members really liked working for valvaline had a nice conversation with the asst manager a ladyVery friendly and spoke highly of your company

MORE

They took the time to talk to me about my car and showed me what they were doing.

They took the time to talk to me about my car and showed me what they were doing.

MORE

I don't like being presented all the additional cost items. Why can't you just ask if the customer would like to go over the mec ...

I don't like being presented all the additional cost items. Why can't you just ask if the customer would like to go over the mechanical services needed.

MORE

The people

The people

MORE

Very polite and quick to get my family and I on our way. They talked to us and told us what they were doing and keep us updated ...

Very polite and quick to get my family and I on our way. They talked to us and told us what they were doing and keep us updated on how much longer it was going to take.

MORE

Very professional and attentive young men

Very professional and attentive young men

MORE

All the gentleman were friendly and professional!

All the gentleman were friendly and professional!

MORE

The manager, Dallas, went above and beyond the call of duty to replace my cabin air filter, something she had never done before. ...

The manager, Dallas, went above and beyond the call of duty to replace my cabin air filter, something she had never done before. I was very impressed by her tenacity, personal service and calmness under pressure. She had high praise for her crew as well and runs a good shop. Major kudos to her!

MORE

Bryan at the Lee's Summit location was awesome, great customer service and made it fun to get an oil change if thats even possib ...

Bryan at the Lee's Summit location was awesome, great customer service and made it fun to get an oil change if thats even possible! He should get a raise! The price seemed a little steep than what I am used to paying but the overall service made me not feel too bad about paying more.

MORE

As a machinists i was impressed with the associates proffesinalism.

As a machinists i was impressed with the associates proffesinalism.

MORE

It's just an oil change. I have been going to Valvoline for years.

It's just an oil change. I have been going to Valvoline for years.

MORE

Was given to options for oil to use, they were out of the cheaper one I chose and used the other at the same price. Showed me th ...

Was given to options for oil to use, they were out of the cheaper one I chose and used the other at the same price. Showed me the air filter, did not just say that it is "recommended" to change

MORE

Price was very high and a little unexpected as I have never paid that much for a standard oil change not to mention the other oi ...

Price was very high and a little unexpected as I have never paid that much for a standard oil change not to mention the other oil offered was 20$ more than what I paid which would have been almost 100$ which is insane. The service was fast and that is appreciated but for what was performed the price is extremely excessive.

MORE

The associates are always friendly, explain what they are doing, provide information about recommended add-on's or what services ...

The associates are always friendly, explain what they are doing, provide information about recommended add-on's or what services should be done to keep maintenance schedule but are never pushy or aggressive in pushing anything. I have never had to wait outside bay for more than a minute or two. They keep me informed as to what they are doing and time expected until completion.

MORE

The staff was friendly, the service was quick. I was able to get in and out quickly even over the lunch hour! Location is very c ...

The staff was friendly, the service was quick. I was able to get in and out quickly even over the lunch hour! Location is very close to my office, and I have recommended it to a few of my coworkers.

MORE

Very knowledgeable and very friendly

Very knowledgeable and very friendly

MORE

I went Saturday they closed due to lack of staff so I came Sunday and it was 30 dollars more expensive than the last time for th ...

I went Saturday they closed due to lack of staff so I came Sunday and it was 30 dollars more expensive than the last time for the exact same service.

MORE

Great customer service as always.

Great customer service as always.

MORE

Very good staff at the Lee’s Summit store

Very good staff at the Lee’s Summit store

MORE

The "lead" on this visit was very engaging and professional.

The "lead" on this visit was very engaging and professional.

MORE

I appreciate how thorough the staff was in looking over my car. Also even with 3 people a head of me I only had to wait 10-15 mi ...

I appreciate how thorough the staff was in looking over my car. Also even with 3 people a head of me I only had to wait 10-15 minutes and still didn't have to get out of the car.

MORE

Friendly and fast

Friendly and fast

MORE

Everybody was working to get the job done

Everybody was working to get the job done

MORE

Store 7102; I came for an oil change. Jordon and Tayron were very professional, polite, helpful and did not pressure me at all, ...

Store 7102; I came for an oil change. Jordon and Tayron were very professional, polite, helpful and did not pressure me at all, although they did make suggestion that my air filters needed replaced, showed me the issue and the correction. They saved me money!!! My driver's side blinker light appeared to be burned out. It was not , it was loose. Loose! He didn't sell me something I didn't need!!! Now THAT is what I will tell others and why I will be back!!!

MORE

The person I was working was very professional.

The person I was working was very professional.

MORE

Shop was supposed to open at 7am. Employees showed up at 7:10 or later. None of the bays were opened. I asked an employee if the ...

Shop was supposed to open at 7am. Employees showed up at 7:10 or later. None of the bays were opened. I asked an employee if they were open yet (around 7:20) and he said no. Another vehicle pulled in and entered one of the bays. I drove up to another bay at that point and my vehicle was serviced. I waited for 45 minutes and nobody approached me to let me know they were servicing vehicles. The "Open" sign was never turned on. I would have appreciated if someone told me they were ready to service vehicles.

MORE

The friendliness and knowledge of person who worked with me

The friendliness and knowledge of person who worked with me

MORE

Amazing oil change experience. Probably the best experience I've ever had servicing my vehicle

Amazing oil change experience. Probably the best experience I've ever had servicing my vehicle

MORE

Friendly staff. They worked quick and kept me informed as they completed the service on my vehicle.

Friendly staff. They worked quick and kept me informed as they completed the service on my vehicle.

MORE

Everything went as expected

Everything went as expected

MORE

All of the guys that were working when I showed up were so nice and so professional. I was so happy with the service they provid ...

All of the guys that were working when I showed up were so nice and so professional. I was so happy with the service they provided. They worked as quickly as possible and were so nice in the process. I am so pleasantly surprised and will definitely come back!!

MORE

very accommodating and quick

very accommodating and quick

MORE

I was in a hurry to get to meeting at the restaurant next door and they got me in quickly and let me leave my car with them duri ...

I was in a hurry to get to meeting at the restaurant next door and they got me in quickly and let me leave my car with them during my meeting.

MORE

They were quick and efficient, along with being friendly. The price was high, so that would be my only negative.

They were quick and efficient, along with being friendly. The price was high, so that would be my only negative.

MORE

The people working were in a great mood and made the visit easy and nice. Manager made the atmosphere positive and welcoming.

The people working were in a great mood and made the visit easy and nice. Manager made the atmosphere positive and welcoming.

MORE

Employees were very friendly and service was quick!

Employees were very friendly and service was quick!

MORE

The guys act as if they know what they are doing and they were professional and friendly.

The guys act as if they know what they are doing and they were professional and friendly.

MORE

The people there were very nice and considerate! They made sure that I was aware of what I needed and what they were doing. It's ...

The people there were very nice and considerate! They made sure that I was aware of what I needed and what they were doing. It's an experience I won't forget. I was driving around all morning looking for a place to get an oil change then I decided to go to you guys! I had doubts previously but those doubts are now gone. I think I will use this service regularly. Thank you!

MORE

There is an extra oil charge on my car automatically every time I come. It is charged before my hood is even raised. I checked t ...

There is an extra oil charge on my car automatically every time I come. It is charged before my hood is even raised. I checked the levels before coming this time and it was not low. So either the person is not paying attention to take it off or it's on there to upcharge me. This is the 3rd time. Also, I had a coupon that was not credited to me but I didn't recognize until leaving and its a pain to go back.

MORE

I mentioned I waited outside, but an employee came out to let me know it would be a 20 minute wait. Staff is always courteous an ...

I mentioned I waited outside, but an employee came out to let me know it would be a 20 minute wait. Staff is always courteous and kind!

MORE

Quick friendly service.

Quick friendly service.

MORE

Service was very fast. Air filter needed to be changed. I was shown the old filter compared to new filter. Technician explained ...

Service was very fast. Air filter needed to be changed. I was shown the old filter compared to new filter. Technician explained everything that was done.

MORE

Good value and quick service

Good value and quick service