Welcome. The Parkville Valvoline Instant Oil Change is located approximately .1 miles east of Quik Trip near the intersection of NW 64th St and 9 Hwy next to Jimmy Johns. Shawn Engle, Manager
352 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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| Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
TIRE
ROTATION
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
Shawn
I had a coupon so it made it extra good
I had a coupon so it made it extra good
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Mike
Very friendly
Very friendly
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Christine B
Staff is knowledgeable and friendly
Staff is knowledgeable and friendly
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Rock Chalk Comstock
They answered my questions and explained things well
They answered my questions and explained things well
MORE
Emily.D
The staff was friendly and did not try to pressure me into additional services. They did point out that a particular service wou ...
The staff was friendly and did not try to pressure me into additional services. They did point out that a particular service would be beneficial for my car soon and offered a discount for doing it that day while I was getting my oil changed, but did not pressure me after I told him I would not want that service that day.
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KG350ZW7
The staff was very friendly and informed me of Services they offer and what was due on my vehicle. I plan to return and have the ...
The staff was very friendly and informed me of Services they offer and what was due on my vehicle. I plan to return and have them perform a few of the services required. They were very fast with the oil change. Great Job!!!
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tike jones
the service was good they were fast & made me clear of everything they did
the service was good they were fast & made me clear of everything they did
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Bill F
Quick service
Quick service
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Gary B.
I think you over charge for a cheap bottle of injector cleaner, and the price on an oil change is to high even with a $7 coupon, ...
I think you over charge for a cheap bottle of injector cleaner, and the price on an oil change is to high even with a $7 coupon, but it's better than Jiffy Lube, so there's that I guess. The staff was great thought, had no problem with the people. Just make good coupons easier to locate online.
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Deb R
They were just all high energy, really friendly and respectful. As soon as I pulled in a young girl pointed out that the covers ...
They were just all high energy, really friendly and respectful. As soon as I pulled in a young girl pointed out that the covers had been left on my hew windshield wipers. (AHHH no wonder they weren't working LMAO).
MORE
Jeng
The overall experience was great. They were fast friendly and fair with the prices. Also explained everything in detail about my ...
The overall experience was great. They were fast friendly and fair with the prices. Also explained everything in detail about my service. They communicated well with each other as well. The gentlemen working was training a new employee. It was refreshing watching how well he was explained things to her. I wish I remember her name. She did a great job taking his direction.
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Linda C
They’re honest, friendly and professional. I had questions that they were willing to take the time to answer. I appreciate the k ...
They’re honest, friendly and professional. I had questions that they were willing to take the time to answer. I appreciate the knowledge of the staff. Great experience!
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michaelp
i travel, nice to know i can get pretty consistently good service every time i stop at Valvoline
i travel, nice to know i can get pretty consistently good service every time i stop at Valvoline
MORE
M6201
They were not pushy about selling filters or extra services, but she explained it. She printed out a sheet detailing what neede ...
They were not pushy about selling filters or extra services, but she explained it. She printed out a sheet detailing what needed to be done for me to think about. The supervisor made sure everything got done correctly.
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Ryank
Quick, efficient and no high pressure sales
Quick, efficient and no high pressure sales
MORE
Ron K
Courtesy got in and out fairly quick
Courtesy got in and out fairly quick
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MartyA
The employees were efficient and knowledgeable. Thank you!
The employees were efficient and knowledgeable. Thank you!
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mikeo1115
Kept asking to change the cabin filter. I said no several times but finally just said yes to have him stop asking about it. It w ...
Kept asking to change the cabin filter. I said no several times but finally just said yes to have him stop asking about it. It was quite pricy too
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abear
The girl who helped me was amazing. Friendly, knowledgable, and fast!
The girl who helped me was amazing. Friendly, knowledgable, and fast!
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PA
Just what I expected, no surprises
Just what I expected, no surprises
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Marie J
There were a lot of offers that I didn’t need. Not the employees fault , but the company sets them up to be pushy.
There were a lot of offers that I didn’t need. Not the employees fault , but the company sets them up to be pushy.
MORE
Ron G
It was fast, and they do a good job, they let you know if their is a problem.
It was fast, and they do a good job, they let you know if their is a problem.
MORE
Vivian G
I was happy with the staff and felt good about the information they gave me.
I was happy with the staff and felt good about the information they gave me.
MORE
KC1234
Friendly, knowledgeable, & honest staff. They told me for my 60k service that they could also change my rear diff fluid (in addi ...
Friendly, knowledgeable, & honest staff. They told me for my 60k service that they could also change my rear diff fluid (in addition to oil change) & they were honest when they said they couldn’t replace the front diff fluid b/c of my automaker. I appreciate that they told this because my car is still under warranty (I purchased an extended & I don’t want to void it!) As a female, I loved seeing two other ladies working there. One of them waited on me and the other has waited on me before, and they’re both very good at their job!
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Janice H
Employees were professional, clean and personable. The shop was clean and well maintained.
Employees were professional, clean and personable. The shop was clean and well maintained.
MORE
Angela P
The associate that assisted me was very friendly and helpful. We spoke about the area because I am new to this location and gave ...
The associate that assisted me was very friendly and helpful. We spoke about the area because I am new to this location and gave me some tips. I will definitely be coming back to this shop for future services.
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Mary G
My visit was very good
My visit was very good
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Irishman1959
Quick, efficient and very professional.
Quick, efficient and very professional.
MORE
brenda m
the girls are so friendly and take the time to answer any questions I may have. I trust their knowledge and what they tell me is ...
the girls are so friendly and take the time to answer any questions I may have. I trust their knowledge and what they tell me is true.
MORE
Scott h
Price to high .
Price to high .
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MonicaB
Helpful personnel, friendly smile and conversation, knowledgeable, speedy
Helpful personnel, friendly smile and conversation, knowledgeable, speedy
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Sam jham
It’s professional, fast service. I like it!
It’s professional, fast service. I like it!
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Stephan
Very friendly and fast service. Very knowledgeable and helpful. Will be back for sure.
Very friendly and fast service. Very knowledgeable and helpful. Will be back for sure.
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D.W.
The team in place is professional, courteous, and outgoing. Great personalities all around!
The team in place is professional, courteous, and outgoing. Great personalities all around!
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Andrew O.
Shawn does a great job of communicating the services used in the past, as well as opportunities moving forward. This Valvoline ...
Shawn does a great job of communicating the services used in the past, as well as opportunities moving forward. This Valvoline is always prompt to get me into the garage as I never have had to wait longer than five minutes.Will return for my next oil change without a doubt!
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Tiger1962
No reason
No reason
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DolleyB
INformed me that I had a battery problem and then I got it fixed.
INformed me that I had a battery problem and then I got it fixed.
MORE
AngieMac
They were fast and extremely friendly. Love that it's run by women. They tell me what I may want to consider now or down the roa ...
They were fast and extremely friendly. Love that it's run by women. They tell me what I may want to consider now or down the road but do not pressure me into buying anything extra.
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Misty R
Price was high! But service was speedy and easy. Added couple of add on service but was pricey.
Price was high! But service was speedy and easy. Added couple of add on service but was pricey.
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O. G AWREADY James Becton
The manager and staff was very knowledgeable and friendly. Had my oil change and transmission oil changed and very satisfied.
The manager and staff was very knowledgeable and friendly. Had my oil change and transmission oil changed and very satisfied.
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Rich
Fast and friendly service.
Fast and friendly service.
MORE
Larry N.
Good service. Friendly staff. Pointed out the things that needed to be taken care of. No particular pressure to buy anything at ...
Good service. Friendly staff. Pointed out the things that needed to be taken care of. No particular pressure to buy anything at that point.
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Jon
Friendly staff and great service.
Friendly staff and great service.
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Aaronisu99
It was very convenient and fast although I think it was over priced
It was very convenient and fast although I think it was over priced
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Wendy
All the workers were friendly and amazing
All the workers were friendly and amazing
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PeteV
Received service as expected. Nothing more, nothing less.
Received service as expected. Nothing more, nothing less.
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Eric
Good fast service and no high pressure selling of add ones.
Good fast service and no high pressure selling of add ones.
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Carol B
No service was performed other than mvi. Very professional, quick, clean.
No service was performed other than mvi. Very professional, quick, clean.
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Karen L
The girls working there are amazing!!! Efficient, friendly, great manners and very helpful. The main girl who I have seen before ...
The girls working there are amazing!!! Efficient, friendly, great manners and very helpful. The main girl who I have seen before is so good. Dark hair, dark eyes. Sorry I don’t know her name.
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Hitesh P
Best lead person Shawn & his staff !!!!
Best lead person Shawn & his staff !!!!
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Anonymous
Quick and friendly. And thank you for employing women.
Quick and friendly. And thank you for employing women.
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Mike
Prices were as quoted, not inflated after the job was done. Staff was honest and friendly, and did not push additional services ...
Prices were as quoted, not inflated after the job was done. Staff was honest and friendly, and did not push additional services. They were also very timely. I would return to this Valvoline center.
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irishman1959
Instant service, very pleasant.
Instant service, very pleasant.
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MaryS
Great service manager who answered every question I had. She was very knowledgeable about my car and her products. This was a m ...
Great service manager who answered every question I had. She was very knowledgeable about my car and her products. This was a much better experience than with the ford dealership. It took 2 hours of waiting at the dealership because they took the wrong car in before mine.
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kchawk
Everyone is polite and efficient.
Everyone is polite and efficient.
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Gene T.
It just more expensive than I thought it would be.
It just more expensive than I thought it would be.
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Paulsj
Quick, nice, great experience.
Quick, nice, great experience.
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Rosa H
The employees were friendly and helpful. They worked quickly to do the work and recommendedsome things that may need attention.
The employees were friendly and helpful. They worked quickly to do the work and recommendedsome things that may need attention.
MORE
Ron
Great Staff
Great Staff
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Lm
Nice people, no pressure
Nice people, no pressure
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TraceyB
The staff on 64th Street is always so knowledgeable, friendly and their customer service is outstanding!! Kudo to all of them!!
The staff on 64th Street is always so knowledgeable, friendly and their customer service is outstanding!! Kudo to all of them!!
MORE
Diane L.
They are always extreme lol y helpful, friend li y, and I trust them with my daughter's car.
They are always extreme lol y helpful, friend li y, and I trust them with my daughter's car.
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Fish
informative and quick service - technicians were exceptionally polite and friendly
informative and quick service - technicians were exceptionally polite and friendly
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Joe H
Services were completed quickly and efficiently while I waited in my car.
Services were completed quickly and efficiently while I waited in my car.
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Sherry C
The communication amongst the employees. They also noticed i arrived prior to another car and knew the vehicle in the bay was al ...
The communication amongst the employees. They also noticed i arrived prior to another car and knew the vehicle in the bay was almost done so they moved me into that waiting line! Awesome customer service. Very fast too
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Jody Crockett
The crew was fast and efficient and were quick to let me know that I had a non working brake light and that is very important to ...
The crew was fast and efficient and were quick to let me know that I had a non working brake light and that is very important to me. The work area was clean and well ordered.
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Emily D
They were quick and friendly. They did the job I asked them to do in a timely manner.
They were quick and friendly. They did the job I asked them to do in a timely manner.
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Terri P
There was one question that might have been answered incorrectly. I did answer the way I wanted but as I reviewed answers on th ...
There was one question that might have been answered incorrectly. I did answer the way I wanted but as I reviewed answers on the screen, I think I touched the screen (and therefore modified a selection). I tried to go back and fix it, but the survey wouldn't permit me to do so.
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Stephanie H
Good customer service. Kids could stay in the car.
Good customer service. Kids could stay in the car.
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Anonymous
Very friendly and let me know what they where doing and what I may need done on my next visit.
Very friendly and let me know what they where doing and what I may need done on my next visit.
MORE
Mary B.
They explained everything very well and were very nice. It was fast and easy.
They explained everything very well and were very nice. It was fast and easy.
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G-Dub06
I was able to get quick oil service, at a price point that I was comfortable paying and received wonderful customer service!
I was able to get quick oil service, at a price point that I was comfortable paying and received wonderful customer service!
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Flossie
Everyone was very nice, knowledgeable and quick
Everyone was very nice, knowledgeable and quick
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RM
Quick simple smart techs
Quick simple smart techs
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DKL
It happened to be their charity day for Children's Miracle Network so took about 3 hours to get a state inspection completed, bu ...
It happened to be their charity day for Children's Miracle Network so took about 3 hours to get a state inspection completed, but that was only because of the charity event. It was good they were busy for the event.
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David H.
I liked the personalities of the employees I interacted with. I always feel like they know what they are doing. My only criticis ...
I liked the personalities of the employees I interacted with. I always feel like they know what they are doing. My only criticism and it is a minor one, is the time it takes from start to finish once in the bay. I'm not familiar with the price of oil, but the cost seems a little high.
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Sarah Z.
The attendees where talking about drama and yelling across the bay areas making jokes instead of paying attention to the work th ...
The attendees where talking about drama and yelling across the bay areas making jokes instead of paying attention to the work they were doing. At one point the woman signing me in stopped in the middle of working with me and started to carry on a different conversation with her coworker about going out on the weekend. Clearly no manager was around as they were all talking about their personal business without any regard to the customer being able to hear them.
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Amanda F
I was impressed by the nearly all female staff! Being a female myself it was great to see more diversity in this field. On top o ...
I was impressed by the nearly all female staff! Being a female myself it was great to see more diversity in this field. On top of that, they worked well as a team, knew their stuff, and did a great job. I appreciated all of the people I encountered in my first Valvoline visit.
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Scott D.
The employees I encountered were phenomenal. They were running around like crazy trying to stay afloat. Even stayed late to get ...
The employees I encountered were phenomenal. They were running around like crazy trying to stay afloat. Even stayed late to get everyone through. I rolled up at 50 minutes until close, 3rd car in my line. Was quoted 25 minutes which was fine. It ended up taking closer to 50 minutes. I don't really mind the wait and I could see that the manager appeared to be handling a rude customer, leaving 1 tech to work the 3 bays. The employees did wonderfully. My problem is more with why isn't there more help? I realize people call in sick/quit but if that is the case, close a bay off for the day. Don't force low numbers into covering a weekend.
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Kevin follmer
Good quick and very professional
Good quick and very professional
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MNB
Only 3 people working and there were 4-5 cars waiting the entire time. Then customers came in several times distracting service ...
Only 3 people working and there were 4-5 cars waiting the entire time. Then customers came in several times distracting service technician, and I felt like I waited for her attention.
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parkvillian
I was in and out quickly and there was no attempt at upselling which is HUGE to me.
I was in and out quickly and there was no attempt at upselling which is HUGE to me.
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KRISTINE
QUICK AND PRODUCTIVE, FRIENDLY WORKERS
QUICK AND PRODUCTIVE, FRIENDLY WORKERS
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Gunny A
The attendants where all extremely professional.
The attendants where all extremely professional.
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BriM
The man and woman who both helped me were wonderful and friendly. I only go to Valvoline for my oil changes, and I will only com ...
The man and woman who both helped me were wonderful and friendly. I only go to Valvoline for my oil changes, and I will only come to this location from now on. I’ve been using Valvoline for multiple years and this was by far the best service I have received. I will be returning in about a week for a filter change as well as a transmission flush.
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GARY D
EFFICIENCY AND COURTESY
EFFICIENCY AND COURTESY
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JMJ
Customer service was great. There were no attitudes. Everyone was happy & working together.
Customer service was great. There were no attitudes. Everyone was happy & working together.
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Matt T
Quick and friendly service
Quick and friendly service
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Jason P
Quick turn around. Got me right in. Didn’t even have to get out of car, just stayed with it and drove out when done right away.
Quick turn around. Got me right in. Didn’t even have to get out of car, just stayed with it and drove out when done right away.
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Hawkeyekc
Did a nice job
Did a nice job
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Laura L
I think the oil change is very expensive. I did it for the convenience but I am not sure I can continue to go there. I need to p ...
I think the oil change is very expensive. I did it for the convenience but I am not sure I can continue to go there. I need to price other places. I love how easy and fast it is but I had forgotten how expensive it is when i returned. This was my second visit.
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Koogar929
Offers were made but no pressureAble to pull right in and get service( past places I have had to wait even with appointments at ...
Offers were made but no pressureAble to pull right in and get service( past places I have had to wait even with appointments at the same cost)Reminded me vehicle inspection was about due and offered to do the inspection. Which I took advantage ofVery friendly and polite staff
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Bill
i like the people there
i like the people there
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Anonymous
Excellent service and communication. They listened to my cocerns and promptly addressed my needs. Very professional and curtious ...
Excellent service and communication. They listened to my cocerns and promptly addressed my needs. Very professional and curtious staff.
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Jason
employees
employees
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Tim
you always do a great job, keep it up.
you always do a great job, keep it up.
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Teri
Staff very knowledgeable and explained reason for additional services needed on car.
Staff very knowledgeable and explained reason for additional services needed on car.
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LouC
I've been to this location many times and plan to continue. I am satisfied that I got good service at a decent price from nice ...
I've been to this location many times and plan to continue. I am satisfied that I got good service at a decent price from nice, knowledgeable people. Two things that could be improved: 1) there was a bit too much pressure to buy additional services. It wasn't "high pressure" or "bad pressure but it continued slightly too long after I declined. The second issue is that another customer with a lot of weird complaints came in after me and was served more quickly. It was sort of a squeaky wheel phenomenon. He was actually finished before me. At least they finally realized that and held him on final paperwork until I was done and let me out of the bay first. I think the other customer's issue was that he had agreed the last time to email for receipts. Then he complain that he didn't get them printed for him. I'm not sure your technician ever figured out exactly what he was complaining about. She did properly apologize for it to him which didn't exactly molify him. i think he came in cranky and intended to stay that way!
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Seth O
Great experience, helpful staff.
Great experience, helpful staff.
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Windy D
I was pleased that I did not have to wait for service. I felt that the service technicians knew what they were doing and would ...
I was pleased that I did not have to wait for service. I felt that the service technicians knew what they were doing and would do things right.
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Mermaid Ford
Professional, knowledgable, and polite representatives. Speedy service.
Professional, knowledgable, and polite representatives. Speedy service.
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Jason N
Staff helping out were amazing and friendly! Especially Rachael! She was clear with everything offered and not pushy. Just re ...
Staff helping out were amazing and friendly! Especially Rachael! She was clear with everything offered and not pushy. Just really enjoyed my visit which is rare for me when getting something done with the vehicle.
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Jacob
Took smoke breaks before they could do a safety inspection on my car, after getting other customers lined up, had my car running ...
Took smoke breaks before they could do a safety inspection on my car, after getting other customers lined up, had my car running while waiting, turned it off myself, staff would rather talk to coworkers than do their job. 10 minute job that they said would be 30 min took 40 minutes and could have been way different. When first opened, they screwed up my bill with another customer for my oil change after the other customer left and payed mine which was cheaper and the other customer had other things done offered me 20% off my next visit, didnt come back until now different staff but still sucks, no work ethic, very sad.
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skyking
The service was quick with my only having to ask a synthetic blend oil. I received my detained receipt and a list of other auto ...
The service was quick with my only having to ask a synthetic blend oil. I received my detained receipt and a list of other automotive services offered, and I was done in less than 15-minutes.
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Drew H
The tech lady was very knowledgeable and she was not pushy. She was very easy to talk with and just did not try to push extra st ...
The tech lady was very knowledgeable and she was not pushy. She was very easy to talk with and just did not try to push extra stuff on me. With that said I did have the cabin air filter changed and was never told about at another location ( it was very dirty ). Thumbs up to you guys ( ladies ) : )
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Beth T
Everyone that worked on my visit was very friendly and took the time to make sure I understood what they were doing.
Everyone that worked on my visit was very friendly and took the time to make sure I understood what they were doing.
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Roy G Biv
An oil change and tire rotation took between 60-90 minutes on an extremely slow day. Price is very ecpensive
An oil change and tire rotation took between 60-90 minutes on an extremely slow day. Price is very ecpensive
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Stephan
Always great service and done correctly. With this kind of service I will never go anywhere else. Keep up the great work!
Always great service and done correctly. With this kind of service I will never go anywhere else. Keep up the great work!
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Lauren A.
Staff was friendly. Associate filled tires too full, but she noticed immediately and corrected. Quick and convenient service.
Staff was friendly. Associate filled tires too full, but she noticed immediately and corrected. Quick and convenient service.
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tsburns
The staff were outstanding!!! This was only my second visit and they remembered me. Kudos in customer service to all of them.
The staff were outstanding!!! This was only my second visit and they remembered me. Kudos in customer service to all of them.
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David F.
The staff were very friendly and helpful.
The staff were very friendly and helpful.
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Susan B.
The staff was very friendly and helpful. This was my first visit at Valvoline and I was very impressed with the staff at the sho ...
The staff was very friendly and helpful. This was my first visit at Valvoline and I was very impressed with the staff at the shop and with the lady on phone. She was very helpful and put my mind to ease. Thank you for your service hours it help me because I work till 5:00pm every day and it takes me 35 minutes to get home.Thank you very much for all the help.
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Drobb
For me to be highly satisfied I need to feel I got a great deal. No complaints, but it was just what I’m used to
For me to be highly satisfied I need to feel I got a great deal. No complaints, but it was just what I’m used to
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SusanS
Unfortunately it was a very windy day and the gusts of wind kept blowing my hood closed even with the hood propped up. It took t ...
Unfortunately it was a very windy day and the gusts of wind kept blowing my hood closed even with the hood propped up. It took the hood blowing shut twice before crew closed the back garage doors. I know it was rather warm but I would have shut the doors after the first time. Too dangerous for employees and possibly damaging something under my hood.
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Charles H
Very quick , professional , friendly . Staff was very in tune to the safety of customers in the shop area. Great visit. Will ...
Very quick , professional , friendly . Staff was very in tune to the safety of customers in the shop area. Great visit. Will go back !!!
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RichO
In and out and friendly service techs.
In and out and friendly service techs.
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Scott h
Was not sure the young man doing the filter knew what he was doing
Was not sure the young man doing the filter knew what he was doing
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Dom_John
The staff kindly explained time and options for my inspections and was very thrilled that I can get both and oil change and insi ...
The staff kindly explained time and options for my inspections and was very thrilled that I can get both and oil change and insisting inspection at the same place.
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Grantakk
Price was way to high. I will be going back to the people I used before trying Valvoline, and get my oil changed for half the p ...
Price was way to high. I will be going back to the people I used before trying Valvoline, and get my oil changed for half the price.
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Doug6517
Quick and friendly
Quick and friendly
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J.D
Pressures to buy the upgraded oil.
Pressures to buy the upgraded oil.
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JamesC
Excellent customer service from the manager as well as his staff. Friendly.
Excellent customer service from the manager as well as his staff. Friendly.
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Janell KC
Convenient, Clean, location with both Male and Female employees. I had a Groupon which helped a lot with the cost. I appreciate ...
Convenient, Clean, location with both Male and Female employees. I had a Groupon which helped a lot with the cost. I appreciated the knowledge of the employees and how they explained the difference in the oils in terms I could understand. I also appreciated the extra checking of things, like the Air Filter. I purchased a replacement filter upon seeing the difference in my Air Filter and a new one. I also had my vehicle inspected which was allowed me to get 2 things done at the same location, so I was thrilled about that as well.The ability to stay in your vehicle while your oil is being changed is fantastic!! The waiting area I was directed to go to while the inspection was being completed was very clean and inviting. The windows were clean of fingerprints, which is always nice to see.This is my 2nd visit to this Valvoline location and I will be back for a 3rd.
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Ccland kc
Very nice and courteous and knowledgeable women helped me. Grateful that I didn’t have to deal with man’s splaining what I need ...
Very nice and courteous and knowledgeable women helped me. Grateful that I didn’t have to deal with man’s splaining what I needed.
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timmy
will give it a week then look my vehicle and make final decision then
will give it a week then look my vehicle and make final decision then
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Weatherby Lake fan
The politeness of the crew. The speed of service. Hearing them yell out the checks.
The politeness of the crew. The speed of service. Hearing them yell out the checks.
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michael p.
prompt, courteous service by friendly staff.
prompt, courteous service by friendly staff.
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Ray W.
Knew my earlier wishes on a couple of items as soon as my VIN was scanned. Didn't pressure me on anything, and even replaced a s ...
Knew my earlier wishes on a couple of items as soon as my VIN was scanned. Didn't pressure me on anything, and even replaced a slightly worn oil plug and seal.
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Shari
Excellent customer service with fast oil change.
Excellent customer service with fast oil change.
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Frank N
Techs are always friendly and knowledgeable.
Techs are always friendly and knowledgeable.
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BERNARD G
They are very Professional and hard working.
They are very Professional and hard working.
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mattb
tech change out a cabin filter on my car i never knew i had, and was never changed before. it was great he knew about it
tech change out a cabin filter on my car i never knew i had, and was never changed before. it was great he knew about it
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Nathan D
I was offered three types of oil, with no pricing explanation. When I chose the one the tech recommended, based on my engine typ ...
I was offered three types of oil, with no pricing explanation. When I chose the one the tech recommended, based on my engine type, there was no mention that it was more than double the usual oil. I get my oil changed at the dealership, where they put in what the manufacture recommends, and it has never cost more than $40. This was $80 plus for the same amount of oil. . . .
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Nancy s
Quick & efficient.
Quick & efficient.
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brenda
they explain everything I need to know without pressure to buy anything else. Very polite. Very careful with my car not to damag ...
they explain everything I need to know without pressure to buy anything else. Very polite. Very careful with my car not to damage or get it dirty.
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HM
The employees are consistently cheerful, helpful, and professional.
The employees are consistently cheerful, helpful, and professional.
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Kurtis W.
I had one of my former cross-country athletes, Thomas, help me with my oil change and it was fun to catch-up and also be informe ...
I had one of my former cross-country athletes, Thomas, help me with my oil change and it was fun to catch-up and also be informed about what was happening with my automobile.
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Dave L.
They serviced my car in a professional manner. I'm Highly satisfied
They serviced my car in a professional manner. I'm Highly satisfied
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Joseph A
Professional staff, very friendly, did what they said they would do.
Professional staff, very friendly, did what they said they would do.
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DavidR
The oil change was done quickly and I was impressed with the professionalism and friendliness.
The oil change was done quickly and I was impressed with the professionalism and friendliness.
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Pat D
Price was right (Valvoline $19.99 email coupon). Service was professional.
Price was right (Valvoline $19.99 email coupon). Service was professional.
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Blessed Momma
Salesperson was very nice and informative.
Salesperson was very nice and informative.
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ARTHUR W. MILON
THE PEOPLE WORK & REALLY CARE!!!!!
THE PEOPLE WORK & REALLY CARE!!!!!
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Christopher S
They were quick and efficient and didn't pressure me to get the extra work done, even though I got it taken care of anyway.
They were quick and efficient and didn't pressure me to get the extra work done, even though I got it taken care of anyway.
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BlakeM
Jacie did a great job with my inspection and last time with the oil change, she promised it would be done in 25 minutes and she ...
Jacie did a great job with my inspection and last time with the oil change, she promised it would be done in 25 minutes and she completed the job in about half that time and had me highly satisfied and on the road. She has a fun personality and really does a nice job with customers and the staff.
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SLW
The staff was friendly and fair. I felt well taken care of.
The staff was friendly and fair. I felt well taken care of.
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AnneH
Never been before. Pulled right in. Timing is everything!!! In and out in 15 minutes!!
Never been before. Pulled right in. Timing is everything!!! In and out in 15 minutes!!
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Gabrielle C
Friendly, knowledgeable staff. Had to wait about 25 minutes before my car was seen, BUT there were two cars ahead of me (as well ...
Friendly, knowledgeable staff. Had to wait about 25 minutes before my car was seen, BUT there were two cars ahead of me (as well as two cars in the other bay, they were busy!) and I had set aside 90 mins of my time just in case. Staff showed me my cabin filter and air filter, and showed me what a clean one looked like so I could decide for myself whether or not it should be replaced (my cabin filter was filthy, so I did end up having that one changed). Did not feel pressured to do anything. They checked my tire pressure without me asking, which was nice, and topped off my washer fluid. Overall a great experience. I will be returning to this location for any and all basic maintenance on my vehicle, especially because I absolutely LOATHE the dealership I've dealt with for my car. Would much rather give my business to you all!
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Kathy
The technician was very helpful and she explained everything in detail. The choice of the type of oil was not something that I w ...
The technician was very helpful and she explained everything in detail. The choice of the type of oil was not something that I was considering and she told me what each one is best to use for high mileage or longevity.
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No pressure and always satisfied
Every time I get my oil changed At Valvoline, the staff are always pleasant, professional and explain exactly what services they ...
Every time I get my oil changed At Valvoline, the staff are always pleasant, professional and explain exactly what services they provider. The staff always take the time to answer any questions and explain things until the customer understands.I have been going to Valvoline for over a year and I am very satisfied each time when I go.
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Superior Floor Care
Very friendly staff!
Very friendly staff!
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Jeffrey L
Very knowledgeable staff!
Very knowledgeable staff!
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Linda C
Very friendly and knowledgeable
Very friendly and knowledgeable
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Sandy L
everyone is friendly and prompt.
everyone is friendly and prompt.
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Russ
Very expensive.
Very expensive.
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LisaS
Never been before.
Never been before.
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Rob
Prices for oil changes not posted and when I told them the type of oil change I wanted they never told me the price
Prices for oil changes not posted and when I told them the type of oil change I wanted they never told me the price
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Marion N
The employees there are so customer-friendly and helpful and do not pressure me into having unnecessary service performed. I ha ...
The employees there are so customer-friendly and helpful and do not pressure me into having unnecessary service performed. I have recommended this location to friends and family and I will continue to go there for service on my car!
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rachel
The woman who performed my service explained every single step she did to me and was very clear with everything. She welcomed m ...
The woman who performed my service explained every single step she did to me and was very clear with everything. She welcomed my questions and answered clearly and seemed very knowledgable. I barely had to wait at all. She also changed my cabin air filter which had never been changed, to my knowledge, and explained the entire process. This was by far the best oil change experience I have ever had.
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Anonymus
With the flow of the crew and working together that made the experience smooth and thorough.
With the flow of the crew and working together that made the experience smooth and thorough.
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H.M.
The manager was friendly, knowledgeable, and extremely helpful. I was delighted with the service and the courtesy.
The manager was friendly, knowledgeable, and extremely helpful. I was delighted with the service and the courtesy.
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Joy W.
I was approached by Jacie Hutchens as soon as I pulled into the parking lot. We discussed my needs and was immediately informed ...
I was approached by Jacie Hutchens as soon as I pulled into the parking lot. We discussed my needs and was immediately informed on how long it would take to perform the task. The waiting room was spotless and the employees were friendly. My car was ready before the estimated time. I was very impressed!
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Katie D.
Very friendly and helpful employees.
Very friendly and helpful employees.
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Larry hobbs
The technicians were very thourough and knowledgeable.
The technicians were very thourough and knowledgeable.
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randy rudd
great crew, had me in and out promptly
great crew, had me in and out promptly
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youngjhawk
Great service, as always
Great service, as always
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Chris F
Fast, friendly, good prices
Fast, friendly, good prices
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Toby C
Everything was great, I got full synthetic and thought the price a tad high
Everything was great, I got full synthetic and thought the price a tad high
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currycwc
I was at the service location longer than I expected to be for the services I requested. In addition, as most vehicles made in t ...
I was at the service location longer than I expected to be for the services I requested. In addition, as most vehicles made in the last decade or so require more than 5 quarts of oil, I feel that the pricing should reflect that and include 6-7 quarts before an additional charge.
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Ann P
Quick,fast, informed me of everything being done to my vehicle. Liked Valvoline much better than Jiffy Lube, and Walmart which I ...
Quick,fast, informed me of everything being done to my vehicle. Liked Valvoline much better than Jiffy Lube, and Walmart which I have been using for oil changes. I will use Valvoline from now on. I expecially liked that I did not even have to leave my vehicle from start to finish!
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Melissa S
It was fine
It was fine
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kchawk
Fast, professional, courteous.
Fast, professional, courteous.
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Chester Copperpot
They listened when I said I didn't want any other services
They listened when I said I didn't want any other services
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ja
Staff is excellent and makes it personable, they seem like family, and treat you with respect.
Staff is excellent and makes it personable, they seem like family, and treat you with respect.
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The BMT staff
liked the way I was able to get in and out.
liked the way I was able to get in and out.
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Aryn F
I thought the service was fantastic! I must say, one of the reasons I will definitely be back is because of the diverse environm ...
I thought the service was fantastic! I must say, one of the reasons I will definitely be back is because of the diverse environment. The women were knowledgeable, fun, kind, and it was awesome to see that. Everyone was kind. We joked around, chatted about our days, what we had for lunch, all while my oil was being changed. It was a great experience and I am highly impressed with the type of people Valvoline employs. Thank you for representing the women in this field; I was impressed and will be back!
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Jeff M
They do a great job and are very fast
They do a great job and are very fast
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Autm
The customer service was expertly handled on what was a very busy day.
The customer service was expertly handled on what was a very busy day.
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Anonymous
Once vehicle was inside it did not take long to complete work.
Once vehicle was inside it did not take long to complete work.
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Linda D
Rachel is top-notch with great customer service and communication. She’s very good at what she does!
Rachel is top-notch with great customer service and communication. She’s very good at what she does!
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Mark Watson
Friendly employees, appeared to know each other's job.
Friendly employees, appeared to know each other's job.
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Bob E
Fast service Very polite personnel.
Fast service Very polite personnel.
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SRE
I like this location as it is run by women. They do not talk to me in a condescending manner. Service is basically quick and co ...
I like this location as it is run by women. They do not talk to me in a condescending manner. Service is basically quick and convenient. Location is close to home. Quality products are used.
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John L
The staff was very good and very friendly. Rachel, who seemed like she was in charge, was very good at her job, extremely knowle ...
The staff was very good and very friendly. Rachel, who seemed like she was in charge, was very good at her job, extremely knowledgeable and genuinely was enjoying being at work. I will only go back to this specific location when I need to go to Valvoline.
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MoP
Sean was amazing! Great service! Fast & easy!
Sean was amazing! Great service! Fast & easy!
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Brookv
Price/Cost is pretty high
Price/Cost is pretty high
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Ed B
The staff appeared to be well trained and were friendly.
The staff appeared to be well trained and were friendly.
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Joe B.
The employee was very clear and helpful
The employee was very clear and helpful
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sgoods533
The service was quick and efficient. Friendly staff
The service was quick and efficient. Friendly staff
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ScottK
The customer service/experience is head and shoulders above any other. Shawn (service technician) is always so personable and k ...
The customer service/experience is head and shoulders above any other. Shawn (service technician) is always so personable and knowledgeable. I trust and choose to have my car serviced at this particular Valvoline because of the service/experience they provide.
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Jane Doe
I was very impressed with how professional and competent the service crew were. It was an all-female crew and they were EXCELLEN ...
I was very impressed with how professional and competent the service crew were. It was an all-female crew and they were EXCELLENT. Efficient, patient, competent and thorough. My hat is off to the manager who hired and trained the service crew.
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TC
Shop is run efficiently and is in much cleaner condition than other lube places in my experience.
Shop is run efficiently and is in much cleaner condition than other lube places in my experience.
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Tay B.
I was satisfied. I am a relatively new car owner, so I have little to compare my experience with. My experience was great and I ...
I was satisfied. I am a relatively new car owner, so I have little to compare my experience with. My experience was great and I do plan on returning for my next oil change.
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Cleveland
This was only my first visit. I cannot give the highest marks after just on visit. I will say that my time is precious, and I wa ...
This was only my first visit. I cannot give the highest marks after just on visit. I will say that my time is precious, and I was able to get it and get out in less than 15 minutes. I appreciate that. If the efficient service continues with no issues occurring to my car then my level of satisfaction will escalate and I will continue to use this location.
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KevinO
Very friendly, courteous and helpful.
Very friendly, courteous and helpful.
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Laredo
Good experience.
Good experience.
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Gwen V.
The staff! It was very, very busy and they did a fantastic job of communicating wait times, getting people through efficiently ...
The staff! It was very, very busy and they did a fantastic job of communicating wait times, getting people through efficiently and keeping a sense of humor during the rush, all while keeping the quality service level I expect.
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Gail K
Fast, courteous, and reasonably priced.
Fast, courteous, and reasonably priced.
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AlexL
Valvoline is great. I’ve always liked going there but this most recent time I went, I got an oil change and new air filter and m ...
Valvoline is great. I’ve always liked going there but this most recent time I went, I got an oil change and new air filter and my total was $100. I knew it would be more expensive than it usually was because of the air filter but hearing $100 really surprised me. I wasn’t exacting that. But besides that, everything was great.
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Jacob Caldwell
My interactions with Kris (CSR: Kristin) was not only professional but, very friendly. I felt welcome not as a customer but, as ...
My interactions with Kris (CSR: Kristin) was not only professional but, very friendly. I felt welcome not as a customer but, as a person. Topside Mitzy was the very same and i didn't have any interaction with bottomside but, the speed and accuracy in which Raven and Mitzy worked together was amazing. These ladies deserve recognition and Valvoline will always have my and my family's business as long as these ladies continue their great work at this location. Top quality!
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Tom S.
Perhaps another bay could be handy on busy days, tho that would involve additional construction which may not be cost effective
Perhaps another bay could be handy on busy days, tho that would involve additional construction which may not be cost effective
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DebbieJ
I love the efficiency of the crew. I was in and out of there in no time.
I love the efficiency of the crew. I was in and out of there in no time.
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Gerry W
Waiting room was very warm
Waiting room was very warm
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Jo C
Friendly informative staff.
Friendly informative staff.
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Chris
This was my first visit to my local Valvoline because my regular mechanic was booked and we needed an oil change before a long t ...
This was my first visit to my local Valvoline because my regular mechanic was booked and we needed an oil change before a long trip. Unfortunately for my mechanic the service was so much more than I expected at Valvoline that I will continue to get my oil changes there for my vehicles from this point forward. I give the crew there an A++ for service, knowledge, and friendliness.
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Mark O.
The Manager was very courteous and professional. He let me know step by step what he was doing. His staff was very polite and lo ...
The Manager was very courteous and professional. He let me know step by step what he was doing. His staff was very polite and looked like they took pride in their job tasks.
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Pamela
The all girl team was awesome to see!
The all girl team was awesome to see!
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NicoleL
everyone is always so nice and professional. they have always been knowledgeable and fast without overlooking details.
everyone is always so nice and professional. they have always been knowledgeable and fast without overlooking details.
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Erika
The 2 staff members were incredibly knowledgeable and very friendly & speedy.
The 2 staff members were incredibly knowledgeable and very friendly & speedy.
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John
Very professional
Very professional
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Jacob H
Very friendly staff and quick service. This last visit the shop manager did not try and push extra services that I did not want. ...
Very friendly staff and quick service. This last visit the shop manager did not try and push extra services that I did not want. The visit was enjoyable.
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Raylene
Got in quick. Got exactly what I needed at a great price. People were very friendly. I LOVE that you have a lot of women working ...
Got in quick. Got exactly what I needed at a great price. People were very friendly. I LOVE that you have a lot of women working in your shops.
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Sarah
Customer service was outstanding! I’m anxious about taking my car in for service and both women who did the work were awesome. T ...
Customer service was outstanding! I’m anxious about taking my car in for service and both women who did the work were awesome. The service was quick, friendly, and knowledge without being pushy. I will return.
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Logan23
The staff was very fast, efficient,and polite
The staff was very fast, efficient,and polite
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KcHawk
"Highly Satisfied", for me, is a very high bar. "Satisfied' is pretty darn good.
"Highly Satisfied", for me, is a very high bar. "Satisfied' is pretty darn good.
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Sparky
I pulled into the bay, I did not have to get out of my van. It took 15 minutes or less to get the job done. They showed me that ...
I pulled into the bay, I did not have to get out of my van. It took 15 minutes or less to get the job done. They showed me that there was oil on the dipstick also.
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Karen S
The girls were very friendly and knowledgeable...I didn’t have to wait to get in and they were quick and efficient
The girls were very friendly and knowledgeable...I didn’t have to wait to get in and they were quick and efficient
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Peggy F
Service was quick and people were very friendly.
Service was quick and people were very friendly.
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E Day
All of the people were incredible! So informative and friendly. They were fantastic.
All of the people were incredible! So informative and friendly. They were fantastic.
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Sarah A.
It was more expensive then I anticipated because of information I found online about the cost and it being significantly more. ...
It was more expensive then I anticipated because of information I found online about the cost and it being significantly more. I didn't like the push on the additional services.
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JB
It’s fast and convenient
It’s fast and convenient
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Steve M
The manager was very polite and explained everything she was going to do. Had my fuel system cleaned told me if anything happens ...
The manager was very polite and explained everything she was going to do. Had my fuel system cleaned told me if anything happens after I leave come back and she'd fix the problem. Was very satisfied with my service will definitely go back.
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AC not Slater
Just wish I could have gotten in sooner... took me 40-45 minutes before I was able to pull in for service. Next time I’ll have ...
Just wish I could have gotten in sooner... took me 40-45 minutes before I was able to pull in for service. Next time I’ll have to pick a less busy time/day.
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Jules&Vincent
Just satisfied
Just satisfied
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Marion N
I have had the same rep before and she remembered me. She is very knowledgeable and honest.
I have had the same rep before and she remembered me. She is very knowledgeable and honest.
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P k
Had to wait too long before talking to rep
Had to wait too long before talking to rep
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Nkcalq
I wish I could remember names but the two women helping me out were super nice and friendly. Really put me at ease. The guy who ...
I wish I could remember names but the two women helping me out were super nice and friendly. Really put me at ease. The guy who failed me on inspection though... just kidding, he’s doing his job. Overall they were all professional helping me out and I felt relaxed and I knew they were experts at their jobs.
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P J
Extremely polite no frills service
Extremely polite no frills service
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Mallory
Great service. Fairly good prices. I did get a lot of things done besides oil change. It took 2 hours but worth the wait. ...
Great service. Fairly good prices. I did get a lot of things done besides oil change. It took 2 hours but worth the wait. Wish the could bring prices down more. If you do more services.
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Anonymous
Your staff was kind, efficient, and honest. I appreciate that!
Your staff was kind, efficient, and honest. I appreciate that!
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poppyK
It would improve my experience greatly if I wasn't approached to flush fluids/replace filters, etc. when all I want is a simple ...
It would improve my experience greatly if I wasn't approached to flush fluids/replace filters, etc. when all I want is a simple oil change. The long wait was understandable, as it was a Saturday.
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Jon F
During my oil change, multiple staff members were trying to solve an issue with the vehicle next to me. This lead to my service ...
During my oil change, multiple staff members were trying to solve an issue with the vehicle next to me. This lead to my service taking longer than necessary.
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WKT
An overall well-ran experience! All the staff seem to work very nicely with one another, all while providing friendly and super ...
An overall well-ran experience! All the staff seem to work very nicely with one another, all while providing friendly and super fast service.
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Cheri R
The staff was very friendly and services needed were very helpful
The staff was very friendly and services needed were very helpful
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Richard C
Fast and friendly service!
Fast and friendly service!
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MichelleP
I loved that this location had an all-female staff. It was so refreshing to see and, as female who often feels unsure when I get ...
I loved that this location had an all-female staff. It was so refreshing to see and, as female who often feels unsure when I get my oil changed, I immediately felt at ease because I felt I could trust other women not to over charge me or tell me I needed unnecessary services. I also felt welcomed and treated as if I had credibility. I felt empowered to make decisions for my car by being informed by the staff about my options. I also got a lesson in how my transmission works! Rarely have I felt supported and empowered as a car owner in that sort of environment. This is the most excellent service I have received at an oil change garage. I have told all my friends there is a all-female staffed oil change place near us! It’s awesome!!!!
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Megan B
No problems. Fast and friendly service.
No problems. Fast and friendly service.
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SPOONS
The technicians are the nicest I've come across...and I truly mean this !!
The technicians are the nicest I've come across...and I truly mean this !!
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Eric K.
Friendliness of staff. Low pressure for added services.
Friendliness of staff. Low pressure for added services.
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Toni K.
The staff. Very friendly and efficient.
The staff. Very friendly and efficient.
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Denise J
Great customer service. Friendly staff. Quick.
Great customer service. Friendly staff. Quick.
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Anonymous
This was hands down the fastest, more efficient trip to Valvoline I've had. I was greeted quickly, the ladies (only ladies at th ...
This was hands down the fastest, more efficient trip to Valvoline I've had. I was greeted quickly, the ladies (only ladies at this location!) got me in the shop we discussed my options thoroughly and I was provided great advice, insight and service. My start to finish time with an oil change and a tire rotation plus the traditional checks to my lights and engine were done in 17 minutes.That's impressive.You've got an awesome staff out at this location in Parkville, MO and they deserve an award. The ladies working at 10am on 1/25/18 were just stellar.
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Satisfied C
Very friendly and seemed knowledgeable. No hard selling! Fast service!
Very friendly and seemed knowledgeable. No hard selling! Fast service!
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Agil
Because it was my first oil change in here and I didn't face any problems or delays.
Because it was my first oil change in here and I didn't face any problems or delays.
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Ken L.
I'm a retired construction worker and I am impressed with women that are mechanical . Also I drive a full size pick ...
I'm a retired construction worker and I am impressed with women that are mechanical . Also I drive a full size pickup and I tease them about be able to reach where they need to . Good people and product .
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Harry M
Excellent customer service - very friendly with smiles.
Excellent customer service - very friendly with smiles.
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Jaye
Knowledgeable and good customer service
Knowledgeable and good customer service
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Claudia C.
The service was probably the best service I had ever gotten. All employees worked together to make the waiting less. Both my mom ...
The service was probably the best service I had ever gotten. All employees worked together to make the waiting less. Both my mom and I were very impressed with the service and the explanation of everything. The service time was very quick and everything was beyond excellent! We definitely will come back next time!
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AnnMcD
Everyone was so concerned about my wait. Were friendly & thoughtful
Everyone was so concerned about my wait. Were friendly & thoughtful
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Lan
Staffs are super professional and friendly.
Staffs are super professional and friendly.
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Amy S
I've been to several Valvoline locations, but 64th street in Parkville - wow! I saw professionalism, comradery amongst teammates ...
I've been to several Valvoline locations, but 64th street in Parkville - wow! I saw professionalism, comradery amongst teammates, Jaci training and working alongside employees. Alex was quick, efficient and extremely polite. I was in and out in under 25 minutes. Everyone thanked me and wished me a good day on my way out.What a pleasant and welcome experience! You've got a great team here!
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AshleyS
I very quickly received a battery and oil change, and the associates explained everything clearly to me. Everyone was super frie ...
I very quickly received a battery and oil change, and the associates explained everything clearly to me. Everyone was super friendly and helpful.
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LindaR
The staff is super friendly, and accommodating.
The staff is super friendly, and accommodating.
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Kerry B
Quick thorough service friendly team and concern that I had great service
Quick thorough service friendly team and concern that I had great service
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Brandi R
Staff was knowledgeable and quick.
Staff was knowledgeable and quick.
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Aaron
Manager - Jacie was very good
Manager - Jacie was very good
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Josh B.
The manager was very honest with me, and explained what my options were and their opinion on whether I needed those or not. Othe ...
The manager was very honest with me, and explained what my options were and their opinion on whether I needed those or not. Other places I have visited have tried to sell me items whether I needed them or not. I was very impressed and plan to return.
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Keith W
To much up selling. I just want a oil change. I can repair other things cheaper. I'm a son of a ASC Master Mechanic Instructo ...
To much up selling. I just want a oil change. I can repair other things cheaper. I'm a son of a ASC Master Mechanic Instructor. He has written text books on auto repair. I don't have the time or the facilities to change out my car's oil. It's faster/cheaper to do it at your stores. But only oil changes. I can do the other repairs cheaper at my dad's shop. Stop up selling
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Janell
My oil choices were explained to me and I was told the best choice for me in driving out of state, but was not pressured into ge ...
My oil choices were explained to me and I was told the best choice for me in driving out of state, but was not pressured into getting it. Everyone was very friendly and knowledgeable.
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Spoons
Jacie and Sean were extremely professional and friendly/courteous. The service was quick and efficient.
Jacie and Sean were extremely professional and friendly/courteous. The service was quick and efficient.
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Bev B
The gentleman that serviced my car was friendly, quick and very helpful. He made the service experience very pleasant.
The gentleman that serviced my car was friendly, quick and very helpful. He made the service experience very pleasant.
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Kcdriver
They did not reset my oil light
They did not reset my oil light
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Rosa H
I didn't have to wait very long to get service. I don't like to pull into the bay, so they did itfor me. They were very friend ...
I didn't have to wait very long to get service. I don't like to pull into the bay, so they did itfor me. They were very friendly and efficient. They treated me like I was very importantto them. I was glad to see the many female staff there, and they were very professional.They seemed to work well as a team.
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Carol G
Everything went smooth
Everything went smooth
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Jb
I gave the code for my $10 off coupon and it wasn’t added to the charge. Also was offered $5 off air filter and it wasn’t added. ...
I gave the code for my $10 off coupon and it wasn’t added to the charge. Also was offered $5 off air filter and it wasn’t added. I did not notice until I left and opened the invoice that was mailed to me.
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Wendy B.
The associates all introduced themselves and were friendly. I was alerted to the fact that my license plate tags had expired, an ...
The associates all introduced themselves and were friendly. I was alerted to the fact that my license plate tags had expired, and asked if I would like an inspection, which I definitely did. My car was done in good time, and I was able to get new tags within a few hours- saving me from a ticket! I will recommend and use this facility again.
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Beth N.
The staff noticed that my husband had not put on the new tag renewal stickers! Both myself and my husband appreciated them poin ...
The staff noticed that my husband had not put on the new tag renewal stickers! Both myself and my husband appreciated them point it out. My husband had renewed the plates but forgotten to put the stickers on my car. Your staff offered to put the stickers on for us as well, but the stickers were at home. Thanks for noticing that!
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Jason C
Quick oil change, friendly staff, let me know what other services I should think about
Quick oil change, friendly staff, let me know what other services I should think about
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rachellez
Staff was a little inexperienced / forgot to hit the button to show the maintenance sign off
Staff was a little inexperienced / forgot to hit the button to show the maintenance sign off
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Dr. G
Jacie, Alex and Ethan were all incredibly friendly and professional. Jacie was highly informative and knew my car better than I ...
Jacie, Alex and Ethan were all incredibly friendly and professional. Jacie was highly informative and knew my car better than I did. She didn’t try to sell me anything I didn’t need, and she offered to rotate my tires, which saved me a trip to a different shop. I was exceptionally pleased with the entire experience!
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val e
Jacie and mitzy were were super. I'm all about liberated woman being able to do jobs that once only belonged to a mans world. G ...
Jacie and mitzy were were super. I'm all about liberated woman being able to do jobs that once only belonged to a mans world. Great job ladies. Thank you so much.
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Marc D
The staff was courteous and knowledgeable. It was obvious, they were training A new employee, and were very thorough in explai ...
The staff was courteous and knowledgeable. It was obvious, they were training A new employee, and were very thorough in explaining and teaching oil change steps to the new employee
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Susie T.
Everyone was friendly and got me out as quick as possible since I was heading to work. Conversation was finished by the time the ...
Everyone was friendly and got me out as quick as possible since I was heading to work. Conversation was finished by the time the oil change finished and I didn’t have to wait
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Deb N
Staff was so nice Eric Dallas Jc were Great!
Staff was so nice Eric Dallas Jc were Great!
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Patasha D
The employees here are great! Dallas was very knowledgeable about what he was doing. Katie is always professional and I always l ...
The employees here are great! Dallas was very knowledgeable about what he was doing. Katie is always professional and I always learn something new about my car each time I come in. I didn't meet Shawn, because he was under my car but, I never have any problems with my oil change. I like that they don't try sell me things my car doesnt need. I don't mind the suggestions. Patasha Dinh
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KCThunder
Everyone was nice and very efficient. Raven and Eric are great.
Everyone was nice and very efficient. Raven and Eric are great.
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John A
Jackie the Mgr. was super nice & knowledge about cars, the other staff was very nice as well, very few business operate to this ...
Jackie the Mgr. was super nice & knowledge about cars, the other staff was very nice as well, very few business operate to this level. The staff all respected each other which was amazing as well, overall Parkville, Mo is lucky to have thee great people as well as this business keep up the great work.
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Brittany G
The staff were very friendly and knowledgeable. They made sure I knew what else needed to be done for my car, but put no pressur ...
The staff were very friendly and knowledgeable. They made sure I knew what else needed to be done for my car, but put no pressure on me to purchase extra services and even recommended I get the other services over them when I can afford them.
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GH
I am hard to please
I am hard to please
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Lauren F
I was helped by Raven. She was knowledgeable, friendly, and courteous. I love going to get a needed service and feeling like the ...
I was helped by Raven. She was knowledgeable, friendly, and courteous. I love going to get a needed service and feeling like the employees are actually happy to help me. I will be back! Thank you, Raven!
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summer b.
The staff seemed to be very knowledgeable and friendly.
The staff seemed to be very knowledgeable and friendly.
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robert o
loved Jacie and Raven as they were so helpfull and nice
loved Jacie and Raven as they were so helpfull and nice
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DennisD
I was told I needed the air cabin filter changed and they offered me a discount. The implication was that I was getting a speci ...
I was told I needed the air cabin filter changed and they offered me a discount. The implication was that I was getting a special price for the filter. Upon checking later, the price with the discount is about the same as I would have paid at an auto parts store, so it really wasn't a special deal. I don't like to be misled.
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J L
Great customer service and the wait wasn't too long. Also had my air filter changed because the pricing was competitive.
Great customer service and the wait wasn't too long. Also had my air filter changed because the pricing was competitive.
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wheresnitzel
I went to Jiffy Lube for a routine service call. $300 later, I felt like I'd just gone 10 rounds with Mike Tyson. The highligh ...
I went to Jiffy Lube for a routine service call. $300 later, I felt like I'd just gone 10 rounds with Mike Tyson. The highlight of my experience was not only did they not replace the headlamp they had taken out. They told me to go somewhere else to replace it. So I stopped by your place on my way home. Jacie and Beth replaced it and gave me a vehicle inspection. I've live nearby for 15 years and never stopped. I will now. Thank you.
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Dennis C.
Pulled right in and was done and out in quick order
Pulled right in and was done and out in quick order
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Ps
It was quick and professional
It was quick and professional
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Dave W.
The service was very quick and the personnel very professional. It was obvious the person I was speaking with was very knowledg ...
The service was very quick and the personnel very professional. It was obvious the person I was speaking with was very knowledgable about my vehicle and what maintenance was required.
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Bob B.
The knowledge of several of some of your employees are very exceptional, as in Beth and Casee.
The knowledge of several of some of your employees are very exceptional, as in Beth and Casee.
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John K
I enjoy coming here to get the oil changed. No high pressure sales job.
I enjoy coming here to get the oil changed. No high pressure sales job.
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Kevin M.
The staff was extremely knowledgeable, friendly, and didn't present a sales pitch. It was clear that they preferred to educate o ...
The staff was extremely knowledgeable, friendly, and didn't present a sales pitch. It was clear that they preferred to educate owners on their own vehicles instead of upselling services and products.
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PJ
I have been here a few times since they opened and every time the employees are so nice and quick.
I have been here a few times since they opened and every time the employees are so nice and quick.
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mikeh
I asked about my coolant to make sure it was topped off and was told it was a little low but after they release the pressure it ...
I asked about my coolant to make sure it was topped off and was told it was a little low but after they release the pressure it was good. My car started running hot two days later and it was because I was out of coolant. I was able to add it myself, but I am a bit disappointed that I even asked specifically about it and was told it was good, when clearly it was not. Otherwise though the staff was extremely friendly.
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KC Jonny
Professional acting employees
Professional acting employees
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Eldorado53
very satisfied
very satisfied
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Anonymous
There were no issues, it was satisfying, I guess it just takes a lot for me to say 'highly' satisfied :)
There were no issues, it was satisfying, I guess it just takes a lot for me to say 'highly' satisfied :)
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JoeH
Techs were pleasant, efficient, and took good care of my car.
Techs were pleasant, efficient, and took good care of my car.
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Natalie M
cutest and kindest staff! will be back for sure!
cutest and kindest staff! will be back for sure!
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Luke
Well I was on my way to work needed to get oil changed and they understood but at the same time completely covered everything wi ...
Well I was on my way to work needed to get oil changed and they understood but at the same time completely covered everything with me. Also the manager noticed my tags were about to renew, they also inspected my car. I will be back.
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BB
The manager thought I should use synthetic oil which I never have in the four years I've had my car. He said if not I should def ...
The manager thought I should use synthetic oil which I never have in the four years I've had my car. He said if not I should definately change it every 3000 miles which I do. He said it hadn't been changed for 6000 miles which I know is not true and the service light just came on a couple of days prior to my coming in. The person who actually changed the oil was very sweet and courteous, the manager seemed like somewhat of a bully.
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LNL
I think the ladies working at the facility did a phenomenal job, even while short staffed and working in the heat. I was impress ...
I think the ladies working at the facility did a phenomenal job, even while short staffed and working in the heat. I was impressed with how polite and friendly they were. the fact that they were smiling made me smile. they were very fast even while being short staffed. One young woman (I believe her name was Jo) was especially courteous and professional.
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Hugh J
Ladies were very polite, quick, informative.
Ladies were very polite, quick, informative.
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P Brown
Tech professional and kept me informed. Great customer service. Thank you
Tech professional and kept me informed. Great customer service. Thank you
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BP
1 seasoned service tech and a bunch of kids working. they all did a good job, and there were no problems, but i had this feelin ...
1 seasoned service tech and a bunch of kids working. they all did a good job, and there were no problems, but i had this feeling that they were destined to break something..... it was all good.
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beckyL
Manager Eric Van Wey and staff were super professional and helpful. Gave me some advice on needed repairs at no charge! I will b ...
Manager Eric Van Wey and staff were super professional and helpful. Gave me some advice on needed repairs at no charge! I will be recommending this location and Eric's team to everyone!
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Jen D
Friendly staff and quick service
Friendly staff and quick service
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Jackie A.
Everyone was very respectful, professional, and knowledgeable. I had a great experience at this location and will return! The la ...
Everyone was very respectful, professional, and knowledgeable. I had a great experience at this location and will return! The ladies took a great job of me and my car!
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Lisa
I picked this location because of a groupon - it is not close to my house but closer to my job. i went anyway since it was nice ...
I picked this location because of a groupon - it is not close to my house but closer to my job. i went anyway since it was nice. I have to say that the ladies who helped and serviced my vehicle went above and beyond being kind, not over the top, professional, friendly - and actually thanked me for being a repeat Valvoline customeras someone who manages 2 customer service call centers, some of my agents could learn a lot from how to make a customer feel valued. I don't normally do this, but they were exceptional.
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john k
the staff was very friendly they answered all my questions and were knowledgeable in all areas of the service.No high pressure s ...
the staff was very friendly they answered all my questions and were knowledgeable in all areas of the service.No high pressure sales.
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Dennis D
No reason.
No reason.
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One satisfied customer
The staff was warm and friendly and very professional. They talked to me and shared info about my car with me so I could make th ...
The staff was warm and friendly and very professional. They talked to me and shared info about my car with me so I could make the best decision about the services I wanted.
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Ser
Everybody was very friendly and professional
Everybody was very friendly and professional
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vic
Professional
Professional
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pops
Always courteous and knowledgeable.
Always courteous and knowledgeable.
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Snave31
In the middle of working on my car a tech went outside to talk to a friend and co-worker (possibly supervisor) had to go find ot ...
In the middle of working on my car a tech went outside to talk to a friend and co-worker (possibly supervisor) had to go find other employee because he left in the middle of putting the air filter back in.
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elderado145
I was in and out quick and efficiently and everything was done as it should have been.
I was in and out quick and efficiently and everything was done as it should have been.
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Robert G
The staff (especially Elizabeth) are very friendly and welcoming. They explain everything clearly and make you fill like you ar ...
The staff (especially Elizabeth) are very friendly and welcoming. They explain everything clearly and make you fill like you are a part of the process. The store is clean. This prices seem fare and competitive.
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E.L.White
fast friendly serve. no pressure
fast friendly serve. no pressure
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scottp
I can get an oil change for $40 at the dealer.
I can get an oil change for $40 at the dealer.
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Ann S
It went well, people were very nice and explained everything very well.
It went well, people were very nice and explained everything very well.
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John K
The staff were very friendly and didn't pressure me into buying anything I didn't need. They seemed like they were a family with ...
The staff were very friendly and didn't pressure me into buying anything I didn't need. They seemed like they were a family with each other but very professional.
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LARRY N
Attentive staff that was friendly and I felt they would use the property quantities and place all the appropriate plugs and caps ...
Attentive staff that was friendly and I felt they would use the property quantities and place all the appropriate plugs and caps back on my truck. It was a good experience. A couple of days after the oil change, I did notice an engine debris cover underneath the motor was hanging down, so it is possible it came loose on its own, but I think perhaps it was not tightly screwed back into place. I was able to do it no problem and so will keep an eye on it to make sure it is not now prone to coming loose, but I suspect it just wasn't tightened as much as it needed when put back into place. Small observation. Waiting area needs some pictures on the wall or a tv or more magazines or a pop machine or a coffee pot or something. Chairs are plenty fine and comfortable but it's an uninteresting place to sit otherwise. LOL. Just a suggestion that might change the perception of the wait and make it feel shorter if there was something to do in there besides play on ones phone. A soda machine or ice water or anything would be a plus.
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TJ J
The tech that helped me Elizabeth was very courteous and kind. It was close to close of business and was a humid day when I was ...
The tech that helped me Elizabeth was very courteous and kind. It was close to close of business and was a humid day when I was there. And Both Elizabeth and her Manager made me feel very welcome, it was a great experience. The could have made it unpleasant but they did the exact opposite. This Valvoline is not the closest to my home, but it will be the one I always go to. And the specific reason is the customer service Elizabeth and her manager exhibited. You are fortunate to have them on your team.
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Anonymous
This was a fun experience. The drive through aspect was new to me and different.
This was a fun experience. The drive through aspect was new to me and different.
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ecsinusa
The service was fast, friendly, and you could tell everyone was very knowledgeable as they throughly checked and re-checked ever ...
The service was fast, friendly, and you could tell everyone was very knowledgeable as they throughly checked and re-checked everything.
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AshleyM
The Lady who helped me and got everything set up was very friendly and knowledgeable. I wish I would have remembered her name. S ...
The Lady who helped me and got everything set up was very friendly and knowledgeable. I wish I would have remembered her name. She was located on 64th st in Parkville, MO 64152. Thank You! You were the best!
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Anonymous
I liked the people working. They were really nice and working really hard to communicate time line with every costumer.
I liked the people working. They were really nice and working really hard to communicate time line with every costumer.
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Neal
I had to wait what I felt what was longer than normal, about 15-20 min, to pull into the service bay. It probably took another ...
I had to wait what I felt what was longer than normal, about 15-20 min, to pull into the service bay. It probably took another 30 min to get everything done. I was there about an hour, which seemed a bit long.
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Jonnie b
The woman who helped me where so nice, I will definitely be coming back.
The woman who helped me where so nice, I will definitely be coming back.
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Michael D.
Hey,The staff here were absolutely amazing! They were extremely welcoming and highly efficient. The overal experience has been n ...
Hey,The staff here were absolutely amazing! They were extremely welcoming and highly efficient. The overal experience has been nothing like other mechanic shops I've visited in the past for oil changes.
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Cindy S
It was quick and easy to get my oil changed. Tech explained everything they were doing. Great service. Location is close to h ...
It was quick and easy to get my oil changed. Tech explained everything they were doing. Great service. Location is close to home.
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Jenorlo
Did not really give me options. Upsold EVERYTHING. I ended up paying $130 for a freaking oil change. Ridiculous! Really, rea ...
Did not really give me options. Upsold EVERYTHING. I ended up paying $130 for a freaking oil change. Ridiculous! Really, really disliked the whole experience of staying in my car and the pressure sales. I will NOT use again or recommend.
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Noah W.
The customer service rep was great. She was so nice and informative!
The customer service rep was great. She was so nice and informative!
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Raovercast
Price. If not for the first time customer coupon, my oil change would have been $75.00! That's with synthetic blend oil. Outrage ...
Price. If not for the first time customer coupon, my oil change would have been $75.00! That's with synthetic blend oil. Outrageous!
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K Knight
This was a pleasant surprise, I liked being able to stay in my car during the oil change. The wait in the waiting room wasn't to ...
This was a pleasant surprise, I liked being able to stay in my car during the oil change. The wait in the waiting room wasn't too long when they were doing the tire rotation. This was a good experience with great service.
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Cindy in Parkville
This location used to be Watson's. Used them for years. They knew me. Liked getting vacuumed & windshield cleaned with oil chang ...
This location used to be Watson's. Used them for years. They knew me. Liked getting vacuumed & windshield cleaned with oil change. With valvoline, they were nice but didn't know me, and it felt rushed. I like fast service though. I was advised to buy synthetic blend though I've driven this car for almost 5 years with great performance on 5w20. Paid more for oil change & cabin air filter than I would have before & didn't get the vacuum or windshield cleaned. I'm getting older & crawling around car is harder. Also, though they seemed trained well enough, the age bracket seemed odd. They were kids. Maybe that's my aging as well.
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James M.
(Issue #1) Besides the Manager (who sounded trained and experienced), the rest of the staff appeared to be right out of high sch ...
(Issue #1) Besides the Manager (who sounded trained and experienced), the rest of the staff appeared to be right out of high school with VERY little experience. If the Manager was not watching their every move, I found myself quickly concerned with their workmanship. (Issue #2) I was never explained the cost of services. When I rec'd the invoice, I thought he was joking...I have NEVER spent over $70 for an oil change. I mean, come on.... That is absurd!
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VitaO
All staff was friendly and did not pressure me to buy an air filter.
All staff was friendly and did not pressure me to buy an air filter.
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oil
Super nice, fast. They found a nail in my tire and let me know.
Super nice, fast. They found a nail in my tire and let me know.
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David A.
Bo (I think she was the Service Manager) was extremely knowledgeable and explained everything (including things I did not even k ...
Bo (I think she was the Service Manager) was extremely knowledgeable and explained everything (including things I did not even know about my own car). Very impressive.
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Jessicaa
The staff was very friendly and even helped me find a air filter for my car since it was a unique one .
The staff was very friendly and even helped me find a air filter for my car since it was a unique one .
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JJ
All of the staff on 64th Street in Parkville, MO was very friendly and knowledgeable. Will be back
All of the staff on 64th Street in Parkville, MO was very friendly and knowledgeable. Will be back
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Mike C.
It was very smooth and efficient. Being able to sit in my vehicle during the entire process was nice.
It was very smooth and efficient. Being able to sit in my vehicle during the entire process was nice.
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Anonymous
Took way to long and appearance/professionalism of staff
Took way to long and appearance/professionalism of staff
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S.w.
It wasn't what I was expecting, nothing wrong with the visit, I just felt like I missed the place that used to be there. They ha ...
It wasn't what I was expecting, nothing wrong with the visit, I just felt like I missed the place that used to be there. They had full service oil change, they vacuumed and cleaned my windows.
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Mike R
Waited an hour for oil change and tire rotation.
Waited an hour for oil change and tire rotation.
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kenny k
First time customer and the staff was courteous and explained the procedure well. I plan on using them again.
First time customer and the staff was courteous and explained the procedure well. I plan on using them again.
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KCGEMINI
They were friendly, efficient and helpful.
They were friendly, efficient and helpful.
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Mike Mogar
Efficient process, minimal time
Efficient process, minimal time
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Tblackmore
Very fast service. Extremely friendly technicians.
Very fast service. Extremely friendly technicians.
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joe t
Air Filter for my car was not in stock. Store has been open 4 days, highly unlikely they have all been sold.
Air Filter for my car was not in stock. Store has been open 4 days, highly unlikely they have all been sold.
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Kay H
Friendly, quick service.
Friendly, quick service.
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Shawn
I had a coupon so it made it extra good
I had a coupon so it made it extra good
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Mike
Very friendly
Very friendly
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Christine B
Staff is knowledgeable and friendly
Staff is knowledgeable and friendly
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Rock Chalk Comstock
They answered my questions and explained things well
They answered my questions and explained things well
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Emily.D
The staff was friendly and did not try to pressure me into additional services. They did point out that a particular service wou ...
The staff was friendly and did not try to pressure me into additional services. They did point out that a particular service would be beneficial for my car soon and offered a discount for doing it that day while I was getting my oil changed, but did not pressure me after I told him I would not want that service that day.
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KG350ZW7
The staff was very friendly and informed me of Services they offer and what was due on my vehicle. I plan to return and have the ...
The staff was very friendly and informed me of Services they offer and what was due on my vehicle. I plan to return and have them perform a few of the services required. They were very fast with the oil change. Great Job!!!
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tike jones
the service was good they were fast & made me clear of everything they did
the service was good they were fast & made me clear of everything they did
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Bill F
Quick service
Quick service
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Gary B.
I think you over charge for a cheap bottle of injector cleaner, and the price on an oil change is to high even with a $7 coupon, ...
I think you over charge for a cheap bottle of injector cleaner, and the price on an oil change is to high even with a $7 coupon, but it's better than Jiffy Lube, so there's that I guess. The staff was great thought, had no problem with the people. Just make good coupons easier to locate online.
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Deb R
They were just all high energy, really friendly and respectful. As soon as I pulled in a young girl pointed out that the covers ...
They were just all high energy, really friendly and respectful. As soon as I pulled in a young girl pointed out that the covers had been left on my hew windshield wipers. (AHHH no wonder they weren't working LMAO).
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Jeng
The overall experience was great. They were fast friendly and fair with the prices. Also explained everything in detail about my ...
The overall experience was great. They were fast friendly and fair with the prices. Also explained everything in detail about my service. They communicated well with each other as well. The gentlemen working was training a new employee. It was refreshing watching how well he was explained things to her. I wish I remember her name. She did a great job taking his direction.
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Linda C
They’re honest, friendly and professional. I had questions that they were willing to take the time to answer. I appreciate the k ...
They’re honest, friendly and professional. I had questions that they were willing to take the time to answer. I appreciate the knowledge of the staff. Great experience!
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michaelp
i travel, nice to know i can get pretty consistently good service every time i stop at Valvoline
i travel, nice to know i can get pretty consistently good service every time i stop at Valvoline
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M6201
They were not pushy about selling filters or extra services, but she explained it. She printed out a sheet detailing what neede ...
They were not pushy about selling filters or extra services, but she explained it. She printed out a sheet detailing what needed to be done for me to think about. The supervisor made sure everything got done correctly.
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Ryank
Quick, efficient and no high pressure sales
Quick, efficient and no high pressure sales
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Ron K
Courtesy got in and out fairly quick
Courtesy got in and out fairly quick
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MartyA
The employees were efficient and knowledgeable. Thank you!
The employees were efficient and knowledgeable. Thank you!
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mikeo1115
Kept asking to change the cabin filter. I said no several times but finally just said yes to have him stop asking about it. It w ...
Kept asking to change the cabin filter. I said no several times but finally just said yes to have him stop asking about it. It was quite pricy too
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abear
The girl who helped me was amazing. Friendly, knowledgable, and fast!
The girl who helped me was amazing. Friendly, knowledgable, and fast!
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PA
Just what I expected, no surprises
Just what I expected, no surprises
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Marie J
There were a lot of offers that I didn’t need. Not the employees fault , but the company sets them up to be pushy.
There were a lot of offers that I didn’t need. Not the employees fault , but the company sets them up to be pushy.
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Ron G
It was fast, and they do a good job, they let you know if their is a problem.
It was fast, and they do a good job, they let you know if their is a problem.
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Vivian G
I was happy with the staff and felt good about the information they gave me.
I was happy with the staff and felt good about the information they gave me.
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KC1234
Friendly, knowledgeable, & honest staff. They told me for my 60k service that they could also change my rear diff fluid (in addi ...
Friendly, knowledgeable, & honest staff. They told me for my 60k service that they could also change my rear diff fluid (in addition to oil change) & they were honest when they said they couldn’t replace the front diff fluid b/c of my automaker. I appreciate that they told this because my car is still under warranty (I purchased an extended & I don’t want to void it!) As a female, I loved seeing two other ladies working there. One of them waited on me and the other has waited on me before, and they’re both very good at their job!
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Janice H
Employees were professional, clean and personable. The shop was clean and well maintained.
Employees were professional, clean and personable. The shop was clean and well maintained.
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Angela P
The associate that assisted me was very friendly and helpful. We spoke about the area because I am new to this location and gave ...
The associate that assisted me was very friendly and helpful. We spoke about the area because I am new to this location and gave me some tips. I will definitely be coming back to this shop for future services.
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Mary G
My visit was very good
My visit was very good
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Irishman1959
Quick, efficient and very professional.
Quick, efficient and very professional.
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brenda m
the girls are so friendly and take the time to answer any questions I may have. I trust their knowledge and what they tell me is ...
the girls are so friendly and take the time to answer any questions I may have. I trust their knowledge and what they tell me is true.
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Scott h
Price to high .
Price to high .
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MonicaB
Helpful personnel, friendly smile and conversation, knowledgeable, speedy
Helpful personnel, friendly smile and conversation, knowledgeable, speedy
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Sam jham
It’s professional, fast service. I like it!
It’s professional, fast service. I like it!
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Stephan
Very friendly and fast service. Very knowledgeable and helpful. Will be back for sure.
Very friendly and fast service. Very knowledgeable and helpful. Will be back for sure.
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D.W.
The team in place is professional, courteous, and outgoing. Great personalities all around!
The team in place is professional, courteous, and outgoing. Great personalities all around!
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Andrew O.
Shawn does a great job of communicating the services used in the past, as well as opportunities moving forward. This Valvoline ...
Shawn does a great job of communicating the services used in the past, as well as opportunities moving forward. This Valvoline is always prompt to get me into the garage as I never have had to wait longer than five minutes.Will return for my next oil change without a doubt!
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Tiger1962
No reason
No reason
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DolleyB
INformed me that I had a battery problem and then I got it fixed.
INformed me that I had a battery problem and then I got it fixed.
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AngieMac
They were fast and extremely friendly. Love that it's run by women. They tell me what I may want to consider now or down the roa ...
They were fast and extremely friendly. Love that it's run by women. They tell me what I may want to consider now or down the road but do not pressure me into buying anything extra.
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Misty R
Price was high! But service was speedy and easy. Added couple of add on service but was pricey.
Price was high! But service was speedy and easy. Added couple of add on service but was pricey.
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O. G AWREADY James Becton
The manager and staff was very knowledgeable and friendly. Had my oil change and transmission oil changed and very satisfied.
The manager and staff was very knowledgeable and friendly. Had my oil change and transmission oil changed and very satisfied.
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Rich
Fast and friendly service.
Fast and friendly service.
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Larry N.
Good service. Friendly staff. Pointed out the things that needed to be taken care of. No particular pressure to buy anything at ...
Good service. Friendly staff. Pointed out the things that needed to be taken care of. No particular pressure to buy anything at that point.
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Jon
Friendly staff and great service.
Friendly staff and great service.
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Aaronisu99
It was very convenient and fast although I think it was over priced
It was very convenient and fast although I think it was over priced
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Wendy
All the workers were friendly and amazing
All the workers were friendly and amazing
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PeteV
Received service as expected. Nothing more, nothing less.
Received service as expected. Nothing more, nothing less.
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Eric
Good fast service and no high pressure selling of add ones.
Good fast service and no high pressure selling of add ones.
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Carol B
No service was performed other than mvi. Very professional, quick, clean.
No service was performed other than mvi. Very professional, quick, clean.
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Karen L
The girls working there are amazing!!! Efficient, friendly, great manners and very helpful. The main girl who I have seen before ...
The girls working there are amazing!!! Efficient, friendly, great manners and very helpful. The main girl who I have seen before is so good. Dark hair, dark eyes. Sorry I don’t know her name.
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Hitesh P
Best lead person Shawn & his staff !!!!
Best lead person Shawn & his staff !!!!
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Anonymous
Quick and friendly. And thank you for employing women.
Quick and friendly. And thank you for employing women.
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Mike
Prices were as quoted, not inflated after the job was done. Staff was honest and friendly, and did not push additional services ...
Prices were as quoted, not inflated after the job was done. Staff was honest and friendly, and did not push additional services. They were also very timely. I would return to this Valvoline center.
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irishman1959
Instant service, very pleasant.
Instant service, very pleasant.
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MaryS
Great service manager who answered every question I had. She was very knowledgeable about my car and her products. This was a m ...
Great service manager who answered every question I had. She was very knowledgeable about my car and her products. This was a much better experience than with the ford dealership. It took 2 hours of waiting at the dealership because they took the wrong car in before mine.
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kchawk
Everyone is polite and efficient.
Everyone is polite and efficient.
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Gene T.
It just more expensive than I thought it would be.
It just more expensive than I thought it would be.
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Paulsj
Quick, nice, great experience.
Quick, nice, great experience.
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Rosa H
The employees were friendly and helpful. They worked quickly to do the work and recommendedsome things that may need attention.
The employees were friendly and helpful. They worked quickly to do the work and recommendedsome things that may need attention.
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Ron
Great Staff
Great Staff
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Lm
Nice people, no pressure
Nice people, no pressure
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TraceyB
The staff on 64th Street is always so knowledgeable, friendly and their customer service is outstanding!! Kudo to all of them!!
The staff on 64th Street is always so knowledgeable, friendly and their customer service is outstanding!! Kudo to all of them!!
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Diane L.
They are always extreme lol y helpful, friend li y, and I trust them with my daughter's car.
They are always extreme lol y helpful, friend li y, and I trust them with my daughter's car.
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Fish
informative and quick service - technicians were exceptionally polite and friendly
informative and quick service - technicians were exceptionally polite and friendly
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Joe H
Services were completed quickly and efficiently while I waited in my car.
Services were completed quickly and efficiently while I waited in my car.
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Sherry C
The communication amongst the employees. They also noticed i arrived prior to another car and knew the vehicle in the bay was al ...
The communication amongst the employees. They also noticed i arrived prior to another car and knew the vehicle in the bay was almost done so they moved me into that waiting line! Awesome customer service. Very fast too
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Jody Crockett
The crew was fast and efficient and were quick to let me know that I had a non working brake light and that is very important to ...
The crew was fast and efficient and were quick to let me know that I had a non working brake light and that is very important to me. The work area was clean and well ordered.
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Emily D
They were quick and friendly. They did the job I asked them to do in a timely manner.
They were quick and friendly. They did the job I asked them to do in a timely manner.
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Terri P
There was one question that might have been answered incorrectly. I did answer the way I wanted but as I reviewed answers on th ...
There was one question that might have been answered incorrectly. I did answer the way I wanted but as I reviewed answers on the screen, I think I touched the screen (and therefore modified a selection). I tried to go back and fix it, but the survey wouldn't permit me to do so.
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Stephanie H
Good customer service. Kids could stay in the car.
Good customer service. Kids could stay in the car.
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Anonymous
Very friendly and let me know what they where doing and what I may need done on my next visit.
Very friendly and let me know what they where doing and what I may need done on my next visit.
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Mary B.
They explained everything very well and were very nice. It was fast and easy.
They explained everything very well and were very nice. It was fast and easy.
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G-Dub06
I was able to get quick oil service, at a price point that I was comfortable paying and received wonderful customer service!
I was able to get quick oil service, at a price point that I was comfortable paying and received wonderful customer service!
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Flossie
Everyone was very nice, knowledgeable and quick
Everyone was very nice, knowledgeable and quick
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RM
Quick simple smart techs
Quick simple smart techs
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DKL
It happened to be their charity day for Children's Miracle Network so took about 3 hours to get a state inspection completed, bu ...
It happened to be their charity day for Children's Miracle Network so took about 3 hours to get a state inspection completed, but that was only because of the charity event. It was good they were busy for the event.
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David H.
I liked the personalities of the employees I interacted with. I always feel like they know what they are doing. My only criticis ...
I liked the personalities of the employees I interacted with. I always feel like they know what they are doing. My only criticism and it is a minor one, is the time it takes from start to finish once in the bay. I'm not familiar with the price of oil, but the cost seems a little high.
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Sarah Z.
The attendees where talking about drama and yelling across the bay areas making jokes instead of paying attention to the work th ...
The attendees where talking about drama and yelling across the bay areas making jokes instead of paying attention to the work they were doing. At one point the woman signing me in stopped in the middle of working with me and started to carry on a different conversation with her coworker about going out on the weekend. Clearly no manager was around as they were all talking about their personal business without any regard to the customer being able to hear them.
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Amanda F
I was impressed by the nearly all female staff! Being a female myself it was great to see more diversity in this field. On top o ...
I was impressed by the nearly all female staff! Being a female myself it was great to see more diversity in this field. On top of that, they worked well as a team, knew their stuff, and did a great job. I appreciated all of the people I encountered in my first Valvoline visit.
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Scott D.
The employees I encountered were phenomenal. They were running around like crazy trying to stay afloat. Even stayed late to get ...
The employees I encountered were phenomenal. They were running around like crazy trying to stay afloat. Even stayed late to get everyone through. I rolled up at 50 minutes until close, 3rd car in my line. Was quoted 25 minutes which was fine. It ended up taking closer to 50 minutes. I don't really mind the wait and I could see that the manager appeared to be handling a rude customer, leaving 1 tech to work the 3 bays. The employees did wonderfully. My problem is more with why isn't there more help? I realize people call in sick/quit but if that is the case, close a bay off for the day. Don't force low numbers into covering a weekend.
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Kevin follmer
Good quick and very professional
Good quick and very professional
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MNB
Only 3 people working and there were 4-5 cars waiting the entire time. Then customers came in several times distracting service ...
Only 3 people working and there were 4-5 cars waiting the entire time. Then customers came in several times distracting service technician, and I felt like I waited for her attention.
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parkvillian
I was in and out quickly and there was no attempt at upselling which is HUGE to me.
I was in and out quickly and there was no attempt at upselling which is HUGE to me.
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KRISTINE
QUICK AND PRODUCTIVE, FRIENDLY WORKERS
QUICK AND PRODUCTIVE, FRIENDLY WORKERS
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Gunny A
The attendants where all extremely professional.
The attendants where all extremely professional.
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BriM
The man and woman who both helped me were wonderful and friendly. I only go to Valvoline for my oil changes, and I will only com ...
The man and woman who both helped me were wonderful and friendly. I only go to Valvoline for my oil changes, and I will only come to this location from now on. I’ve been using Valvoline for multiple years and this was by far the best service I have received. I will be returning in about a week for a filter change as well as a transmission flush.
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GARY D
EFFICIENCY AND COURTESY
EFFICIENCY AND COURTESY
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JMJ
Customer service was great. There were no attitudes. Everyone was happy & working together.
Customer service was great. There were no attitudes. Everyone was happy & working together.
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Matt T
Quick and friendly service
Quick and friendly service
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Jason P
Quick turn around. Got me right in. Didn’t even have to get out of car, just stayed with it and drove out when done right away.
Quick turn around. Got me right in. Didn’t even have to get out of car, just stayed with it and drove out when done right away.
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Hawkeyekc
Did a nice job
Did a nice job
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Laura L
I think the oil change is very expensive. I did it for the convenience but I am not sure I can continue to go there. I need to p ...
I think the oil change is very expensive. I did it for the convenience but I am not sure I can continue to go there. I need to price other places. I love how easy and fast it is but I had forgotten how expensive it is when i returned. This was my second visit.
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Koogar929
Offers were made but no pressureAble to pull right in and get service( past places I have had to wait even with appointments at ...
Offers were made but no pressureAble to pull right in and get service( past places I have had to wait even with appointments at the same cost)Reminded me vehicle inspection was about due and offered to do the inspection. Which I took advantage ofVery friendly and polite staff
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Bill
i like the people there
i like the people there
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Anonymous
Excellent service and communication. They listened to my cocerns and promptly addressed my needs. Very professional and curtious ...
Excellent service and communication. They listened to my cocerns and promptly addressed my needs. Very professional and curtious staff.
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Jason
employees
employees
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Tim
you always do a great job, keep it up.
you always do a great job, keep it up.
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