Valvoline Instant Oil Change

I brought my 2016 Dodge Ram (purchased new and with no history of leaks) to Valvoline Instant Oil Change in Parkville, MO (Store #050116) for routine maintenance, including an oil change, radiator flush, and differential services. Total cost: $507.01. At the time of service, the vehicle was operating normally. Within approximately 2 1/2 miles of driving home, I noted fluids leaking on my driveway. I made several short trips between my home and the Valvoline location attempting to resolve the issue. The total mileage driven after their service - clearly documented on both their invoice and the repair invoice - was less than 25 miles. The vehicle ultimately became un-drivable and required $891.95 in repairs to return it to operating condition. I opened a claim with Valvoline (Claim #3027270) and made multiple attempts to resolve the matter, including offering to split the repair costs as a good-faith compromise. That offer was declined. I was informed the issue was considered coincidental and not related to the service performed. When I attempted to provide documentation directly to the store, management declined to accept it, stating they were acting under direction from corporate. As a customer, I find the timing and sequence of events concerning, given that the issue appeared immediately after the radiator service and within very limited mileage. As a result, I paid $507.01 for routine maintenance and an additional $891.95 for repairs shortly thereafter. I made a reasonable effort to resolve this directly. That effort was unsuccessful, and I am pursuing the matter through Platte County Small Claims Court. This review reflects my personal experience and opinions based on documented events and is shared in good faith. Supporting photos are included for context.

Always in and out! I love this place! Everyone is super nice! I’m a happy customer!

Justin was awesome! What was even better than all the other Valvoline I been to, they asked to replace a filter behind my glove box, which I NEVER even knew was there because no one asked before. In all my years of oil changes, that was the first! Now I can breathe better too and ride smooth! So that was impressive! Thanks guys!