Telegraph Road

I would rate this place zero stars if it were an option. This establishment does not own up to its mistakes. As a repeat customer, I decided to have them rotate my tires on a 2020 ford fusion. I had brand new tires installed a year ago and I had ZERO problems with the wheels for that entire year. After having them rotated the tech claimed that they couldn’t be torqued to spec on the front wheel. After inspecting it myself at home, it was obvious that ALL the lugs had been over torquered and one even broke off at home 1 hour after leaving this place. Mind you that the lug nuts were tight prior to the visit, and had any other establishment stretched out the lug studs, it could not have been torqued down for an entire year! You cannot torque stretched lug studs. None the less, the employee Mike (who was wearing a shirt that said Kevin) said to call Kevin the next day as he is the manager. Kevin was presented with every single fact related to their poor workmanship and damage to my car but repeated the same excuse multiple times, “that it had to be the last guy”… it wasn’t. He knows that’s not even possible. So thanks valvoline for causing me to fix a problem that should have never existed by failing to perform a very simple task that pretty much anyone can do. I’m a responsible car owner and take my vehicle in for routine maintenance so I can avoid problems. This has cost me time and money finding alternate ways to and from work, finding a mechanic to make the repairs and now hundreds of dollars for the repair that Valvoline caused. Do not use this place.

Always get me in as quick as possible and always very friendly....Oh I will forever go to this location for my oil changes as long as they keep their worker Sam.

Fast & Friendly service. Did not try to sell me anything I didn't need.