Wentzville

My biggest concern is that I pulled in at the opening of the store to have my oil changed and I was provided a receipt that said that everything was checked OK before they even completed the oil change. I never saw them check the tires and when I inquired about the tires, they mentioned that they were short staffed so they hadn’t checked the tires. On the receipt that I was provided it said that my tire pressure was checked and then it was marked as OK (the car was showing them at different psi and not at the level they should be at). This leaves me driving away feeling very doubtful than any of the other checked “OK” items were in fact OK I’m leaving on a road trip and didn’t want to have problems which is why the tire pressure was important to me, and the obvious checking of the other things I have always had done at other Valvoline locations. But now I’m wondering if any of the other things were actually in fact checked. It isn’t a good practice to lie to your customers. I will never return to this location again because I don’t feel like they’ve done all of the things that they should’ve done for the money that it is I’ve spent, and because I point blank caught them in a lie. Trust is at an all-time low. Additionally, my lights weren’t checked, cabinet filter wasn’t checked, etc. I’m sure things are different at different locations but whenever I’ve researched your standard, these are things that are within your standard as a company.

I've always had excellent service at this location.