RECENT REVIEWS
Jordan N.
10/6/2026
1.0 out of 5.0
Waited 40 minutes for a safety inspection and oil change, only to find out they had forgotten to do the oil change. I was then told I would have to go to the back of the line because they only had one bay open. What made the experience even more frustrating was feeling like my concerns weren’t really being heard or understood when Unfortunately, the service at this location. it’s a complete waste of time. I’ll be taking my business elsewhere and avoiding this location in the future.
Valvoline Instant Oil Change
Thank you for sharing your feedback. We're sorry to hear your visit did not meet your expectations. Providing great customer service is important to us, and we appreciate the opportunity to learn more about your experience. If you'd like to share further, please email your VIN# and a good phone number where you can be reached at to CCsocial@valvoline.com, and our team will be happy to review your concerns.
Madeleine M.
10/6/2026
2.0 out of 5.0
THEY DO NOT KNOW HOW TO DRIVE A MANUAL. Have gone here for the past 2 years. Service has been decent for oil changes and inspections. However, was turned away today because the inspector didn't know how to drive a manual 5-speed for the inspection. I have never been to any sort of car shop that has workers who dont know how to drive a manual... Individual stated they were supposed to be trained next month. Do with that information what you may.
Valvoline Instant Oil Change
Hi, Madeleine. We're sorry to hear about any issues during your inspection, and we’d be happy to review this. Contact our Customer Care team at 800-327-8242 or live chat at VIOC.com, so one of our agents can help.
Kenneth W.
10/3/2026
1.0 out of 5.0
Unfortunately this was an unpleasant visit. I have been to this location numerous times, but not again after this visit. Went to get an inspection, but it took over an hour. To my surprise the oil changes come first, and that's what the manager pretty much stated. I told him he should tell the customer that when they arrive for an inspection. The most shocking was the manager stated it wasn't his problem, he had only been there a week. I asked then it's the customer's?. After that unpleasant conversation I paid and left. When I got to looking at my receipt that I was handed it wasn't even for my vehicle. This location needs help (the right type). Sorry you have lost a customer.
