Valvoline Instant Oil Change

The staff is always so friendly, and the service is quick and reliable. I've had negative experiences at other instant oil change companies where dash lights come on afterward, but it's always been smooth sailing at Valvoline! Thank you, and keep up the good work!

I" ve always gone to this Valvoline @ Northlake since they've opened and it was always exceptional with Oscar and OT. However, I went for an oil change 4/10/26 and the individual who was working on my vehicle underneath in the bay asked someone where is my "oil filter" ? As long as I've been getting oil changes I've never heard any one ask where the oil filter is?. Another worker had to show them where my oil filter was located.I told Zay " they are making me nervous ". He tried to reassure me the individual in the bay knew how to do the oil change. So, I said ok. NOW, I KNOW THAT IS NOT THE CASE. Late that night my vehicle was leaking oil. I got up and went down to Northlake Valvoline @ 7am to my surprise they no longer open at 7am but 8am. I found another Valvoline open early and advise them my oil was leaking.,showed them pictures of the leak. The manager Devonte at this Valvoline location checked underneath my vehicle and saw exactly where the oil was coming from. They wiped down all the excess oil and showed me under my vehicle' s hood where the oil was NOT cleaned out in the drain plug. I was highly unsatisfied with how my oil change went at the Valvoline Northlake. I have always given outstanding reviews of the Valvoline's that I've gone to because they have always done an excellent job and have always been professional UNTIL 4/10/26. Unfortunately, since my oil change was not completed correctly at Northlake, I am no longer comfortable going to that location. It's truly a shame since this location is convenient.

Greatest professional, and very courteous good job