Cornelius

The staff is extremely helpful and knowledgeable! They are a coordinated team that works well together.

Horrible service , took my car here on Monday for an inspection oil change and tire rotation. As car was being serviced they damaged a part and were attempting to fix it . Nobody informed me until about an hour later when I asked why no one was working on my car. The young man from Missouri told me they broke a part and were trying to fix it. I went to lunch and came back I was informed that there was good news bad news and ok news. Guy tells me bad news is the part is broken good news is they orordered a new one and ok news was they would fix it so I could drive it home and return when part came in. I told them that since part was coming in Wednesday to hold it and repair it I’ll pick up when completed Wednesday. Guys said that everything was already done but the oil change and that the tire rotation was on them and that he’s sure I would get other discount too got being put out. I returned on Wednesday to pick up car and was told it wasn’t ready as part was in Moorseville and manager had went to hospital. I said ok I’ll comeback tomorrow afternoon to get it. I was ok with this and left. Well I returned today to get the car and was totally put off by the so called assistant managers attitude. To this point I was fine with everything and their admitting there mistake and taking accountability, but this guy gave me a bad feeling he rang me up and I said the other guy told me the wheel alignment would be free he said no one told him and that the manger called and spoke to Me today, I said I got no call from anyone he said how would you know to come in to get the car. I told him I let them know yesterday that I would be back today to see. I did not care for this guys tone I asked for the manager and was told he was on lunch, I said ok I’ll pay for this but there better be no issues with what you did. I told i would no longer be a customer of theirs up to this moment I would have been but this guy is no way to represent a business. I was inconvenienced for 4 days and I worked with you and your giving me an attitude. Do you self a favor and go elsewhere.