RECENT REVIEWS
Elizabeth
4/18/2026
5.0 out of 5.0
The employees were all very friendly and helpful! Quick service too! We liked being able to hear them verbally confirming things as they went along. Very professional and proficient!
Valvoline Instant Oil Change
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Garner!
Whitney L.
4/16/2026
5.0 out of 5.0
CSR Logan was extremely helpful and kind during my oil change today. I recently relocated to NC from VA and needed an oil change last minute before making a trip to VA tomorrow and he was not only understanding to my situation of needing to be cost efficient but also still making sure things were done correctly and up to par, all while still training a new team member, and being extremely professional. He also pointed out I should really change my air filter and mentioned it was on sale as well as a fuel additive which would help with the mileage and gas with my traveling. I was never pressured to purchase or spend more than I needed or wanted to, and was allowed the time I needed to bring up my Valvoline coupon since I couldn’t get into my Valvoline account with no complaints whatsoever.
Valvoline Instant Oil Change
Thanks for sharing the love! Our team at our store on 68 Masonboro Dr appreciates the opportunity to help with your oil change and vehicle maintenance.
Peace S.
4/9/2026
1.0 out of 5.0
The female employee deserves 10 starts. However, everyone else, especially the lead guy deserves 1 star. He literally fussed at her bc she was being courteous about offering me, the customer, a small discount/coupon. She advised me of additional services needed that I agree to doing and is clearly aware of the financial hardships the nation is facing. She also appeared new considering I’ve never seen her there before. She also took the time to update my information in your system after noticing the previous owner’s information hadnt been updated to my information. Additionally, the “crew” took a long amount of time and they had to look and search for the same lead guy due to him vanishing from the floor & was needed to do a final check on my vehicle. I thanked the pleasant young lady & hate she may have gotten in trouble after I left.FYI- I am always offered a discount by the your staff, however it seems she was punished and I find that disheartening & unusual. Received an oil change & filter change, 35 minutes.
Valvoline Instant Oil Change
Hi. I’m sorry to hear you had an experience with our team that did not meet your expectations. I’ll be happy to get this feedback in front of our Management Team to review, ensuring this is properly addressed. If you have any questions, please contact our Customer Care team at 800-327-8242 or live chat at VIOC.com, and one of our agents can help.
-Lynn
VIOC Social Media Team
