Hickory

Like that they do a inspection of liģtts and fill air and fluids

Like that they do a inspection of liģtts and fill air and fluids

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I was the only one in the bay and had all of the staff working together on my vehicle. They communicated very well with one anot ...

I was the only one in the bay and had all of the staff working together on my vehicle. They communicated very well with one another and with me and I was in and out of there in less than 25 minutes. They even pointed out a problem that was created with the service from Walmart on my last oil change and worked to resolve it the best they could. The lead took photos and showed me exactly what the problem was. So I give you a very high rating on this visit and can only expect you keep that consistent with visits in the future. If you do you will have me as a customer for quite a while.

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Quick friendly service.

Quick friendly service.

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I think they were professional and courteous. It took less than thirty minutes to do my oil change. Kenneth Reyburn was very hel ...

I think they were professional and courteous. It took less than thirty minutes to do my oil change. Kenneth Reyburn was very helpful and knowledgeable.

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I didn't have to get out of my car, they let me know that I needed air filter, checked my lights etc. This is great service.

I didn't have to get out of my car, they let me know that I needed air filter, checked my lights etc. This is great service.

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The staff is friendly, courteous, and knowledgeable. I trust Valvoline brands.

The staff is friendly, courteous, and knowledgeable. I trust Valvoline brands.

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Just an

Just an

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Janet Payton was my first contact, extremely profession, kind and very informative. I also had a young friend who had never tak ...

Janet Payton was my first contact, extremely profession, kind and very informative. I also had a young friend who had never taken her car for inspection~ I asked Janet if she could help her ~ of course she said yes. In 10 minutes my young coworker came and was treated with respect. Her first time on her own ( her parents always did for her) was perfect. She will also go back for oil changes! Janet told me a headlight was out so they replaced it for me (0319-5071-5001-0067-2) they treated me like I was spending thousands of dollars!My next encounter was Rick, and how nice and informative he was ~ my car had been sitting at repair place and needed to be driven ~ he and Janet explained~ I did drive it more. Returned and Rick, Kenny, Sam and Janet celebrated with me that it passed! I felt like I had known them forever.You certainly have a great team there in hickory and I have told so many of my great experience.I will continue to use them for oil changes and any repairs I might need

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Good service and cordial workers

Good service and cordial workers

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Profesional

Profesional

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Very quick, good price, friendly people working here. I was in from out of town. Valvoline was a good choice for service.

Very quick, good price, friendly people working here. I was in from out of town. Valvoline was a good choice for service.

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Fast service, friendly

Fast service, friendly

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Great customer service.. Fast service

Great customer service.. Fast service

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I have gone to this location for a long time. They are knowledgeable with my vehicle, and have always been quick, and precise. I ...

I have gone to this location for a long time. They are knowledgeable with my vehicle, and have always been quick, and precise. If any problems/issues have occurred they quickly take care of them. I recommend this location to friends and family, and will continue to do so.

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They put air in the tires change the oil.

They put air in the tires change the oil.

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The staff was great and Ricky remember personally. Cool

The staff was great and Ricky remember personally. Cool

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I thought my service was thorough, efficient, and priced right.

I thought my service was thorough, efficient, and priced right.

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The gentleman who helped me was very professional and helpful

The gentleman who helped me was very professional and helpful

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The new manager has changed the entire atmosphere of the store. Since she is there I have taken both my cars there. The service ...

The new manager has changed the entire atmosphere of the store. Since she is there I have taken both my cars there. The service is professional, prompt and curtious

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Friendly, quick. Everyone was very nice. Told me what I needed and got it done. Great location, great guys working there. Thanks ...

Friendly, quick. Everyone was very nice. Told me what I needed and got it done. Great location, great guys working there. Thanks!

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Everything went smoothly as usual. I bought my car in 2017 and this is the only oil change service I will ever use. Kudos to eve ...

Everything went smoothly as usual. I bought my car in 2017 and this is the only oil change service I will ever use. Kudos to everyone at Valvoline instant oil in Hickory NC 👍👍👍👍👍.

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The staff is friendly and confident. They work efficiently. My only complaint is the dial up internet connection for the inspect ...

The staff is friendly and confident. They work efficiently. My only complaint is the dial up internet connection for the inspection record. The guys took it in stride but it must be frustrating and really impact their work flow on a busy day .

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Everything about the trip was done quickly, professionally and easily. The staff is terrific and down to earth. I have used V ...

Everything about the trip was done quickly, professionally and easily. The staff is terrific and down to earth. I have used Valvoline Instant Oil Change and this location twice now and both times it was great -- I am now a regular customer.

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The way I was treated by step in the way they show their expertise in communication between the technicians were excellent. The ...

The way I was treated by step in the way they show their expertise in communication between the technicians were excellent. The staff showed great respect.

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The staff at this location is always helpful and friendly. They usually remember me from past visits, and they get the job done ...

The staff at this location is always helpful and friendly. They usually remember me from past visits, and they get the job done as quickly as possible.

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Lack of knowledge on nitrogen for tires since store did not have it. Not a big deal on this car - this time.

Lack of knowledge on nitrogen for tires since store did not have it. Not a big deal on this car - this time.

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All good but the cost. Too expensive. Can get like product and service cheaper here in town.

All good but the cost. Too expensive. Can get like product and service cheaper here in town.

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Knowledgeable staff very surprised by procedures and protocol on checking each other’s work

Knowledgeable staff very surprised by procedures and protocol on checking each other’s work

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Crew and staff were excellent, explaining clearly every step, cost and recommendation clearly. the price seemed a little high. I ...

Crew and staff were excellent, explaining clearly every step, cost and recommendation clearly. the price seemed a little high. I appreciated that all fluids, lights, tire pressure were checked and no pressure to but fliters, etc.

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Great people and no wait. Liked waiting in my car. It was a cold rainy day and the people are wonderful

Great people and no wait. Liked waiting in my car. It was a cold rainy day and the people are wonderful

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They were very professional helpful an didnt force any service on me

They were very professional helpful an didnt force any service on me

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The staff were cool and professional!

The staff were cool and professional!

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It was a really good experience and everyone there has a good attitude as well. The only thing keeping me from rating my experie ...

It was a really good experience and everyone there has a good attitude as well. The only thing keeping me from rating my experience as high satisfy would be the price but the people are super nice

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The professionalism and the friendliness of the staff. I got in fast and out in a reasonable amount of time.

The professionalism and the friendliness of the staff. I got in fast and out in a reasonable amount of time.

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Fast and easy. Pleasant staff.

Fast and easy. Pleasant staff.

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Friendly, fast service, pretty good price in comparison.

Friendly, fast service, pretty good price in comparison.

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The staff is wonderful and friendly. The manager Janet, I believe walked me through everything from my oil change to my state in ...

The staff is wonderful and friendly. The manager Janet, I believe walked me through everything from my oil change to my state inspection and what was good and what might be recommended. She was honest with me about the services I might need in the future and never pushed me to get them done that day. I really enjoyed this location and will defintely be back.

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Everything was fine. Staff was friendly and not pressuring. Very convenient.

Everything was fine. Staff was friendly and not pressuring. Very convenient.

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It did not take long and I was able to stay in my car

It did not take long and I was able to stay in my car

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I received quick, courteous and informative service.

I received quick, courteous and informative service.

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Fast service by courteous staff. Very professional service.

Fast service by courteous staff. Very professional service.

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I had to pay to get a top off on my oil when take5 your competitor does it at no charge.

I had to pay to get a top off on my oil when take5 your competitor does it at no charge.

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Very quick, efficient and knowledgable staff. They were friendly as well.

Very quick, efficient and knowledgable staff. They were friendly as well.

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Very professional in very way

Very professional in very way

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The service was perfect! Caleb Ervin was very helpful and nice!

The service was perfect! Caleb Ervin was very helpful and nice!

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The operator was very polite and they did a good job. I thought the cost was excessive, I am aware of the price of the products ...

The operator was very polite and they did a good job. I thought the cost was excessive, I am aware of the price of the products used and I am also aware of labor cost. If I would have had time I would not have a allowed them to change my oil. The reason wasn’t the product quality or the labor quality it was the cost.

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The manager was very respectful and let me know what fluids may need to be changed in the near future,!

The manager was very respectful and let me know what fluids may need to be changed in the near future,!

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The staff was holding a sign for no waiting along the road. That was what drew me in. I needed an oil change but find it very di ...

The staff was holding a sign for no waiting along the road. That was what drew me in. I needed an oil change but find it very difficult to schedule in advance or wait. Love that I can stay in my car

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Excellent customer service

Excellent customer service

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I pulled into the parking lot and was able to pull right in to have my oil changed. Everyone is always so helpful and unlike mos ...

I pulled into the parking lot and was able to pull right in to have my oil changed. Everyone is always so helpful and unlike most places that I go, I do not feel pressured to purchase additional parts/services.

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It was quick and easy!

It was quick and easy!

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The staff is always friendly & courteous. I've never had a long wait. The employees all seem happy and that leads me to believ ...

The staff is always friendly & courteous. I've never had a long wait. The employees all seem happy and that leads me to believe they will provide excellent service.

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Wonderful friendly staff, great customer service skills and management.

Wonderful friendly staff, great customer service skills and management.

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They are always very fast and efficient, I like the no pressure sales pitch. They just recommend what you need. Very satisfied h ...

They are always very fast and efficient, I like the no pressure sales pitch. They just recommend what you need. Very satisfied here, you have my business from now on.

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Great and courteous staff. Fast service. No pressure

Great and courteous staff. Fast service. No pressure

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everything was excellent, but Valvoline on LR blvd in hickory,nc misspelled my name. its javann

everything was excellent, but Valvoline on LR blvd in hickory,nc misspelled my name. its javann

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It was quick and easy

It was quick and easy

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The assistant manager was very personable and helpful in explaining what needed to be done and what the costs would be.

The assistant manager was very personable and helpful in explaining what needed to be done and what the costs would be.

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Staff was very friendly, prompt and attentive. In and out in less than 10 mins.

Staff was very friendly, prompt and attentive. In and out in less than 10 mins.

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Have yet to have an issue at this location.

Have yet to have an issue at this location.

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Guys in the garage quickly greated me and offered me service. It was raining so went inside to wait. Janet was friendly and ac ...

Guys in the garage quickly greated me and offered me service. It was raining so went inside to wait. Janet was friendly and accommodating, she explained about my service and all the points of the inspection (since it was my first one). Coffee was hot and waiting area was clean.

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The crew was, as usual, friendly and efficient. I was able to stay in the car which is great as I have 3 children and unloading ...

The crew was, as usual, friendly and efficient. I was able to stay in the car which is great as I have 3 children and unloading them is a nightmare. They were also very quick.

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I was surprised by the cost of the oil change compared with competitors in my area . The staff was very pleasant and knowledgeab ...

I was surprised by the cost of the oil change compared with competitors in my area . The staff was very pleasant and knowledgeable. I cannot and do not blame them for my dissatisfaction. I can get a similar service for HALF of what I paid ! Hard to ignore.

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Staff told me that I could find a coupon online to lower my cost. If they (she) had not told me that, I would not have known to ...

Staff told me that I could find a coupon online to lower my cost. If they (she) had not told me that, I would not have known to look

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The employees are always super friendly and helpful when working with my car. They take time to answer my questions and explain ...

The employees are always super friendly and helpful when working with my car. They take time to answer my questions and explain what they're doing and why.

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I have used other valvoline centers and always satisfied however this location was a step change better than anyone else. Thoro ...

I have used other valvoline centers and always satisfied however this location was a step change better than anyone else. Thorough inspection way better than anyone else was performed. The staff was very pleasant and extremely knowledgeable. They truly made me think the were working on their own car and taking the extra special steps in the service. I live almost 2hours from this location but I plan to schedule a trip to coincide with my next oil change. Great team and service.

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Was very fast and they did a good job

Was very fast and they did a good job

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The worker was very friendly and show me what needed to be repair for the next visit

The worker was very friendly and show me what needed to be repair for the next visit

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Friendly group of peopleNot pushyMade me feel at ease like one of them

Friendly group of peopleNot pushyMade me feel at ease like one of them

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Price is a little high for conventional. They charge for 6 quarts when I use 5.2. So another 5.99 for 2 tenths of a quart? Where ...

Price is a little high for conventional. They charge for 6 quarts when I use 5.2. So another 5.99 for 2 tenths of a quart? Wheres the rest of my oil?

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Quick, friendly service with a smile!

Quick, friendly service with a smile!

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The Valvoline oil change on Lenoir Rhyne blvd in Hickory NC was a pleasant one. The manager Janet was informative..HONEST and st ...

The Valvoline oil change on Lenoir Rhyne blvd in Hickory NC was a pleasant one. The manager Janet was informative..HONEST and staff professional. Will always take my vehicles there and refer others!

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I was greeted promptly & in a friendly & courteous manner. I needed an inspection & an oil change and was told that would be no ...

I was greeted promptly & in a friendly & courteous manner. I needed an inspection & an oil change and was told that would be no problem. Always a positive experience at this location.

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Great service, friendly staff, and very knowledgeable.

Great service, friendly staff, and very knowledgeable.

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Very friendlyVery knowledgeable Waiting room was comfortable

Very friendlyVery knowledgeable Waiting room was comfortable

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The technicians were courteous, professional, and efficient.

The technicians were courteous, professional, and efficient.

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Efficient, courteous, quick, price value - everything I want.

Efficient, courteous, quick, price value - everything I want.

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Very Polite, good customer service...clean waiting area

Very Polite, good customer service...clean waiting area

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The staff was very friendly. I did not have to wait very long and the price was reasonable!

The staff was very friendly. I did not have to wait very long and the price was reasonable!

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The staff was courteous and friendly. They had one bay that was being repaired and they kept apologizing for the wait. However ...

The staff was courteous and friendly. They had one bay that was being repaired and they kept apologizing for the wait. However, I felt that they were very quick compared to other oil change franchises. This was my first visit here, but I will definitely be back.

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I felt like the oil change was too expensive and they tried to get me to get a lot of additional services.

I felt like the oil change was too expensive and they tried to get me to get a lot of additional services.

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Very friendly and good service. Also they showed the oil on the dip stick which was and added bonus to me.

Very friendly and good service. Also they showed the oil on the dip stick which was and added bonus to me.

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Always quick and friendly service provided. Never have any problems or issues

Always quick and friendly service provided. Never have any problems or issues

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Very friendly, courteous. usually show the dip stick to show it's full, not a big deal. Just like to know it is complete. Overa ...

Very friendly, courteous. usually show the dip stick to show it's full, not a big deal. Just like to know it is complete. Overall good experience

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Service was great.

Service was great.

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They offered power steering fluid change, but didn't have the correct fluid to even top off. I felt that there was a bit of an i ...

They offered power steering fluid change, but didn't have the correct fluid to even top off. I felt that there was a bit of an issue with the price. I was quoted 79 for the full synthetic oil change, I believe, and had a $15 off coupon. They had to add 2 more quarts at 7.99/quart, so, still should have been less than $100, but it was not. Fuzzy math. Would not return for that reason.

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Price and they didn’t seem to know how to reset my computer

Price and they didn’t seem to know how to reset my computer

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Friendly curtious staff.

Friendly curtious staff.

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Very friendly staff didn't have to get the kids out of the car was gone in less than 30 minutes

Very friendly staff didn't have to get the kids out of the car was gone in less than 30 minutes

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Over all knowledge of my vehicle and what it needed

Over all knowledge of my vehicle and what it needed

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Been going to this location for 2 years now. The staff is always professional and courteous. When I went recently, I noticed it ...

Been going to this location for 2 years now. The staff is always professional and courteous. When I went recently, I noticed it was pretty busy but managed to still only take 30 minutes. Very pleased.

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Excellent customer service and knowledge of job

Excellent customer service and knowledge of job

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I felt the price of the basic oil change was too high compared with the competitors in the area. The only reason I choose this l ...

I felt the price of the basic oil change was too high compared with the competitors in the area. The only reason I choose this location was because I was in a rush and they were the least busiest.

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Service was quick, complete, and allowed me to continue my workday quickly.

Service was quick, complete, and allowed me to continue my workday quickly.

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Great customer service

Great customer service

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Friendly staff. clean waiting room & shop. very quick service

Friendly staff. clean waiting room & shop. very quick service

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Customer service was excellent.

Customer service was excellent.

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I use this location because it is convenient to my job and I can get my service completed while on my lunch break.

I use this location because it is convenient to my job and I can get my service completed while on my lunch break.

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Everything -- from the price to the service -- was well above what I expected. This was my first time trying Valvoline Instant ...

Everything -- from the price to the service -- was well above what I expected. This was my first time trying Valvoline Instant Oil Change. I am from another state, had never heard of Valvoline Instant Oil Change, and had previously used Jiffy Lube. This service is faster, easier, there was NO pressure to buy anything else, it was done quickly and professionally. There was absolutely nothing negative that I can say about this service. Please keep it up.

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We were travelling on I-40 and I needed a quart, so I just said "why buy a quart, when I can get the oil changed...!" Not sure w ...

We were travelling on I-40 and I needed a quart, so I just said "why buy a quart, when I can get the oil changed...!" Not sure we will ever be back there, but if we are and need service, we will stop there...!

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I was in and out in no time. I got to stay in my car. The prices were fair. The staff were kind and knowledgeable.

I was in and out in no time. I got to stay in my car. The prices were fair. The staff were kind and knowledgeable.

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The efficientcy and the knowledge from the staff was what made me want to return

The efficientcy and the knowledge from the staff was what made me want to return

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Very good and speedy service, got to remain in my vehicle which was nice.

Very good and speedy service, got to remain in my vehicle which was nice.

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Service was fine. Price was higher than competitors for 5 quarts synthetic and filter even with a $9 coupon applied. I paid $6 ...

Service was fine. Price was higher than competitors for 5 quarts synthetic and filter even with a $9 coupon applied. I paid $67. Could have had it done for less than $60, so didn't get the best value I could have.

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I pulled into the station and didn't even come to a full stop in front of the office door and an attendant came out to greet me ...

I pulled into the station and didn't even come to a full stop in front of the office door and an attendant came out to greet me and than pull my car into the bay. I thought the waiting room was clean. I was told I needed a new filter and showed my dirty one. It was suggested I get a tire rotation and I agreeded. As they proceeded it was determined that it wasn't necessary so it wasn't done and I wasn't charged. My bill was explained to me in detail and everyone was professional and kind. I will return for all the services for my car offered. I will also return when my car is DUE.

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Good staff

Good staff

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The service was very quick and the technicians were efficient and friendly. They would take time to chat with me which is a plus ...

The service was very quick and the technicians were efficient and friendly. They would take time to chat with me which is a plus.

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All personnel went above and beyond to take good care of my car. They even brought pieces to me to show me the condition of the ...

All personnel went above and beyond to take good care of my car. They even brought pieces to me to show me the condition of the parts. They honestly could have replaced parts and charged me for it and I wouldn't have known the difference. Instead, they have proven to be trustworthy and honest.

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Great service and speed!

Great service and speed!

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No wait and they showed me how to reset mileage.

No wait and they showed me how to reset mileage.

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It was quick and the staff was courtesy and I did not have to get out of thecar. I was not aware that you rotate tires or would ...

It was quick and the staff was courtesy and I did not have to get out of thecar. I was not aware that you rotate tires or would have had that done as well while I was there...but next time.

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Service was fast and excellent! Very pleased with everything.

Service was fast and excellent! Very pleased with everything.

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Fast courteous service.

Fast courteous service.

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The lady at the desk told me everything as it was happening gave good advice tht I thought about and took and It was quick. I lo ...

The lady at the desk told me everything as it was happening gave good advice tht I thought about and took and It was quick. I love tht she went over everything again tht they learned about my vehicle. Excellent place! I will return thts for sure!

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Friendly staff and the extra checks that they did with the oil change was something I hadn't experienced before.

Friendly staff and the extra checks that they did with the oil change was something I hadn't experienced before.

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Very polite and helpful.

Very polite and helpful.

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The price for an emissions test seemed a little high.

The price for an emissions test seemed a little high.

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Very friendly, great personality. Very good employees

Very friendly, great personality. Very good employees

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These folks do a great job checking all points of the vehicle, are courteous and friendly, and do not pressure anyone to buy any ...

These folks do a great job checking all points of the vehicle, are courteous and friendly, and do not pressure anyone to buy anything more than they've come in for. It's my one-stop service shop.

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The guys and gals were honest and actually said my car looked great and was up to date on it's servicing. Did not try to push an ...

The guys and gals were honest and actually said my car looked great and was up to date on it's servicing. Did not try to push anything that was not necessary. I have been to this valvoline for quite a while and love it and the staff. Super friendly! Whoever is in charge of hiring for this location did a fantastic job with this crew.

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Tech's were dead on everything. They made sure everything was checked and showed me.

Tech's were dead on everything. They made sure everything was checked and showed me.

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very efficient/polite

very efficient/polite

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The staff at this location especially Aaron are always amazing. Prompt, honest , and cute

The staff at this location especially Aaron are always amazing. Prompt, honest , and cute

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Positive and asked what we needed instead of selling

Positive and asked what we needed instead of selling

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Techs seemed somewhat unfamiliar with the hybrid vehicle even though they said it was no problem to work on for them.

Techs seemed somewhat unfamiliar with the hybrid vehicle even though they said it was no problem to work on for them.

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They didn't offer any other services, tire rotation anything. Not sure of the capabilities of Valvoline

They didn't offer any other services, tire rotation anything. Not sure of the capabilities of Valvoline

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I always receive good service

I always receive good service

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Staff was very friendly and was very helpful. As soon as I pull up there is someone who comes and greets me and ask about what s ...

Staff was very friendly and was very helpful. As soon as I pull up there is someone who comes and greets me and ask about what services I needed. They also recommended me to get a new air filter for my engine and even showed me the before and after filters as well as getting a tire rotation.

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My baby was asleep and I was able to stay in my vehicle during oil change. The service was very quick and professional.

My baby was asleep and I was able to stay in my vehicle during oil change. The service was very quick and professional.

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They were serious about a fast oil change, but weren’t rushing. Saw a couple other issues my car had, and gave me suggestions on ...

They were serious about a fast oil change, but weren’t rushing. Saw a couple other issues my car had, and gave me suggestions on them.

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Janet is AWESOME! As a female, navigating through the "automotive world" can be daunting but she made it very simple and trustin ...

Janet is AWESOME! As a female, navigating through the "automotive world" can be daunting but she made it very simple and trusting.

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Staff was very friendly. Very quick services. Informed me of tire rotation Ned but didn't pressure me to have done there

Staff was very friendly. Very quick services. Informed me of tire rotation Ned but didn't pressure me to have done there

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Overall experience.

Overall experience.

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Quick professional courteous friendly value. Overall!

Quick professional courteous friendly value. Overall!

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Excellent customer service and professionalism

Excellent customer service and professionalism

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I wasn't told price of filter replacement. But I should havw asked so no big deal

I wasn't told price of filter replacement. But I should havw asked so no big deal

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Quick in and out with professional results

Quick in and out with professional results

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The staff is very friendly and works hard to get the service done quickly. The bays and waiting room are always clean and neat. ...

The staff is very friendly and works hard to get the service done quickly. The bays and waiting room are always clean and neat. Checkout is fast and simple.

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Great service and value and the staff is super nice!

Great service and value and the staff is super nice!

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Staff act professional and friendly. Service is quick and always done to my satisfaction

Staff act professional and friendly. Service is quick and always done to my satisfaction

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Quick, honest, great personalities of workers and could stay in my truck

Quick, honest, great personalities of workers and could stay in my truck

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The young lady that took care of me was very friendly and professional

The young lady that took care of me was very friendly and professional

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Easy, quick, customer service was great

Easy, quick, customer service was great

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Pricing was too high.

Pricing was too high.

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Very informative of car maintaince and check points.

Very informative of car maintaince and check points.

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Staff was very friendly and efficient.

Staff was very friendly and efficient.

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They were professional, knowledgeable, courteous, and went out of their way to check over my minivan. Have already recommended ...

They were professional, knowledgeable, courteous, and went out of their way to check over my minivan. Have already recommended this facility to a friend.

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Very friendly and quick working. 100% satisfied.

Very friendly and quick working. 100% satisfied.

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Since i am a girl, i don't understand a bit about cars. But the guys were very helpful and didn't make me feel stupid. They talk ...

Since i am a girl, i don't understand a bit about cars. But the guys were very helpful and didn't make me feel stupid. They talked me through & made sure i understood each step.

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Nothing really wrong...just tend to rate things as they are.

Nothing really wrong...just tend to rate things as they are.

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checkout slow chronic issue with having a person available to check me out

checkout slow chronic issue with having a person available to check me out

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All the work force were nice, informative and quick. I have not experience this at a business in a while. I am looking froward ...

All the work force were nice, informative and quick. I have not experience this at a business in a while. I am looking froward to do business with these people again.

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I wasn’t told I would get a discount on an air filter and it turns out I got charged the full price and I barely had enough to p ...

I wasn’t told I would get a discount on an air filter and it turns out I got charged the full price and I barely had enough to pay for it

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Drove up from Florida due to hurricane Irma. Needed oil changes for 2 cars. The staff was great and wanted make sure my cars wer ...

Drove up from Florida due to hurricane Irma. Needed oil changes for 2 cars. The staff was great and wanted make sure my cars were ready for my return trip.

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the girl who taken care of us was friendly and knowledgeable she was great

the girl who taken care of us was friendly and knowledgeable she was great

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I was impressed by the knowledge of my trick and how she explained everything about it

I was impressed by the knowledge of my trick and how she explained everything about it

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Everyone was very nice and everything went smooth.

Everyone was very nice and everything went smooth.

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Excellent service. Excellent staff. Quality work. Time efficient.

Excellent service. Excellent staff. Quality work. Time efficient.

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They are always polite and friendly and you get in and out in a timely manner

They are always polite and friendly and you get in and out in a timely manner

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The gentlemen that work there are always super friendly and very upbeat, I love coming here and drive out of my way to this same ...

The gentlemen that work there are always super friendly and very upbeat, I love coming here and drive out of my way to this same location whenever I need an oil change.

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I was greeted quickly and as I explained what I needed, it was understood. I was somewhat distressed about the price and the em ...

I was greeted quickly and as I explained what I needed, it was understood. I was somewhat distressed about the price and the employee said he could lower it to a more reasonable cost which was acceptable to me. I wasn't pressured into any other purchase, which is the reason I went to Valvoline. I'm tired of the dealership telling me all the things I need when I don't yet have 25,000 miles on my car.

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They are highly professional, great attitudes, and very informative. Thanks to the crew there!

They are highly professional, great attitudes, and very informative. Thanks to the crew there!

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The technician who drove my truck around the shop and into the service bay drove it like he was Mario Andretti. Maybe be a littl ...

The technician who drove my truck around the shop and into the service bay drove it like he was Mario Andretti. Maybe be a little courteous of the vehicle owners. Most don't like to see a young kid driving it like he stole it. He did no damage and surely meant no harm, but perception goes a long way. If I was the technician, I would drive someone elses vehicle as if it were made of glass.

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friendly staff

friendly staff

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The guy was very thorough and explained everything he did. He was very friendly and I was very impressed and will definitely be ...

The guy was very thorough and explained everything he did. He was very friendly and I was very impressed and will definitely be back. I have told my family and friends also.

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Fast and friendly. No pressure and did a nice job

Fast and friendly. No pressure and did a nice job

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Fast and friendly

Fast and friendly

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I moved to hickory from NW Ohio 4 years ago. I ALWAYS used valvoline instant oil change... i am SO HAPPY to have you locally now ...

I moved to hickory from NW Ohio 4 years ago. I ALWAYS used valvoline instant oil change... i am SO HAPPY to have you locally now and o pray you dont leave town! We need you here.

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Great knowledgeable staff, clean facility, and a very friendly atmosphere.

Great knowledgeable staff, clean facility, and a very friendly atmosphere.

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The staff was prompt, courteous and efficient. Had a great visit and was very satisfied with the work.

The staff was prompt, courteous and efficient. Had a great visit and was very satisfied with the work.

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Great people. Went beyond normal service

Great people. Went beyond normal service

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Fast friendly professional staff.

Fast friendly professional staff.

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High quality products, outstanding customer service, & reasonable price.

High quality products, outstanding customer service, & reasonable price.

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They always are very kind and do a great jobI wouldn't go anywhere elseThe manager is awesome there

They always are very kind and do a great jobI wouldn't go anywhere elseThe manager is awesome there

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The only dissapointment was the price gap between conventional oil and high mileage oil, $50 difference between them is a little ...

The only dissapointment was the price gap between conventional oil and high mileage oil, $50 difference between them is a little much.

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Very friendly knowledgable Staff from our questions to the Pricing we will Return , the reason we didnt wait in waiting area is ...

Very friendly knowledgable Staff from our questions to the Pricing we will Return , the reason we didnt wait in waiting area is because we went over to bojangles to grab a bite to eat ;)

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I am not sure whether I got the better oil as requested..

I am not sure whether I got the better oil as requested..

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fast service

fast service

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The Manager on duty did not try to upsell me anything. She actually brought my air filter into the waiting room to show me how d ...

The Manager on duty did not try to upsell me anything. She actually brought my air filter into the waiting room to show me how dirty it was and ask if I wanted them to change it. When I declined, there was absolutely no pressure at all by her to try to get me to pay for that service. I am completely satisfied with the service I received. I will return for my next oil change.

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Everyone was kind and professional.

Everyone was kind and professional.

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Taylor was very knowledgeable and was able to help me utilize my coupon for the service. I feel his expertise led me to have the ...

Taylor was very knowledgeable and was able to help me utilize my coupon for the service. I feel his expertise led me to have the additional work completed on my vehicle. I normally do my own work but I trusted him and his crew.

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No discount was offered

No discount was offered

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The service was fast and friendly. The staff was very knowledgeable.

The service was fast and friendly. The staff was very knowledgeable.

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Came in for an oil change around 9am nobody was in sight till i got out of my car. I just asked for the special 24.99 oil change ...

Came in for an oil change around 9am nobody was in sight till i got out of my car. I just asked for the special 24.99 oil change. Just told i just need the oil change done no other services needed. I know I have 315k miles on my car. Ive had it since day one. Regular oil in it is fine!! They still decided to pull out my cabin filters to show them to me. Since I declined the attitude flipped. Paid and out the door with me puting the sticker in my car. As I got on the Highway lots of smoke was coming from my engine compartment, I knew they didnt do a good job cleaning when the oil filter was installed!! Top of my motor has oil dripping and splattering everywhere😤😤

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In and out service

In and out service

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Overall satisfaction but pricing a bit high.

Overall satisfaction but pricing a bit high.

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The services was great

The services was great

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First time there. Easy to locate. Very quick and convenient which is what I need since I travel all the time for work and do n ...

First time there. Easy to locate. Very quick and convenient which is what I need since I travel all the time for work and do not have the time to drop off or wait very long for automotive service work. Pricing seems good. $7 coupon available online which was nice. No pressure to purchase any other services. Receipt emailed which saves paper and more convenient.

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Customer service is extraordinary! Maintenance time is stellar!

Customer service is extraordinary! Maintenance time is stellar!

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All aspects of the visit. The lady was very knowledgeable and friendly, no pressure from her or the guy at any time. I ordinaril ...

All aspects of the visit. The lady was very knowledgeable and friendly, no pressure from her or the guy at any time. I ordinarily do not look forward to going to oil change shops but this time was pleasant. I will return.

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they were a good happy crew THAT MEANT A LOT TO ME

they were a good happy crew THAT MEANT A LOT TO ME

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Everything was fast and the service was amazing! Great job! keep it up. I'm a 23 year old girl who is assumed to know nothing ab ...

Everything was fast and the service was amazing! Great job! keep it up. I'm a 23 year old girl who is assumed to know nothing about cars most places and I wasn't treated that way here. Thank you!! I will definitely be returning!

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All of your staff were very courteous and professional when going through the different points of the full service oil change. I ...

All of your staff were very courteous and professional when going through the different points of the full service oil change. I like how they communicate to each other and make sure each area is checked.

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The customer service people were extremely efficient and kind. They were direct and to the point and gave me information that wa ...

The customer service people were extremely efficient and kind. They were direct and to the point and gave me information that was helpful to me for making my decision. Usually oil changes are frustrating and drawn out, but this was quick and painless. Also...so quick! I was barely waiting before they were done. And the woman at the desk was very, very congenial. Could not recommend the experience more highly.

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Fast, efficient, good value, friendly staff.

Fast, efficient, good value, friendly staff.

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Quick and friendly

Quick and friendly

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its the only place i go to and they dont try and add unnecessary things.

its the only place i go to and they dont try and add unnecessary things.

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Service was quick, to the point and very professional.

Service was quick, to the point and very professional.

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Sam was awesome!

Sam was awesome!

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Super quick, great customer service, informational

Super quick, great customer service, informational

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Friendly staff, knowledgeable, they did a great job

Friendly staff, knowledgeable, they did a great job

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Too Expensive for the Synthetic Oil

Too Expensive for the Synthetic Oil

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Was told that because my car was European it would need a European Full Synthetic. I have never heard of that and have a hard ti ...

Was told that because my car was European it would need a European Full Synthetic. I have never heard of that and have a hard time finding truth in that statement. I feel like $70.00 for an oil change is excessive.

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Very Friendly and Attentive Associates

Very Friendly and Attentive Associates

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Always prompt always friendly

Always prompt always friendly

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Fast and courteous

Fast and courteous

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Clean, quick and very nice people. I really liked that they didn't try and push anything off on me.

Clean, quick and very nice people. I really liked that they didn't try and push anything off on me.

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my oil change was done quickly and efficiently. no waiting.

my oil change was done quickly and efficiently. no waiting.

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good service

good service

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The service man would not let me use a coupon when I had called before and was told I could use a coupon online.

The service man would not let me use a coupon when I had called before and was told I could use a coupon online.

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They are all very friendly and the manager is Honest and very trustworthyI won't go anywhere else

They are all very friendly and the manager is Honest and very trustworthyI won't go anywhere else

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Knowledgeable staff, no pressure, thorough service, VIN check and CarFax.

Knowledgeable staff, no pressure, thorough service, VIN check and CarFax.

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They accurately judged the condition of my brake rotors and radiator fluidwhich was judged poorly by other shops. They didn't ...

They accurately judged the condition of my brake rotors and radiator fluidwhich was judged poorly by other shops. They didn't try to needlessly up sell.I am a women and often feel I am taken advantage of such practices.Here I did not feel this way.

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Quick, but thorough and friendly. Competitive pricing.

Quick, but thorough and friendly. Competitive pricing.

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Very helpful Taylor (female)was very nice and went out of her way. I even left my phone and she tried calling.

Very helpful Taylor (female)was very nice and went out of her way. I even left my phone and she tried calling.

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Guys were engaging, attentive, no pressure, professional ,friendly.

Guys were engaging, attentive, no pressure, professional ,friendly.

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Everyone was friendly and helpful. Roy is the one that helped me decide which oil to choose. He was very professional

Everyone was friendly and helpful. Roy is the one that helped me decide which oil to choose. He was very professional

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They are quick and check all kinds of things, not just change the oil.

They are quick and check all kinds of things, not just change the oil.

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They did a great and professional job with my truck all the employees were very curtios

They did a great and professional job with my truck all the employees were very curtios

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The service was very good and the staff was very friendly.

The service was very good and the staff was very friendly.

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Very fast and cheap

Very fast and cheap

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Both times that I have come I was highly pleased with how fast yet friendly all the staff members were. I will def continue to c ...

Both times that I have come I was highly pleased with how fast yet friendly all the staff members were. I will def continue to come here.

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2nd visit with both my vehicle and my wife's. We moved here in April of 2016 and this location is fast. no wait either time for ...

2nd visit with both my vehicle and my wife's. We moved here in April of 2016 and this location is fast. no wait either time for either vehicle they were informal and didn't push issues to make us spend more money.

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Great, friendly staff.

Great, friendly staff.

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Fast friendly and courteous service...even held door open for me to enter waiting area

Fast friendly and courteous service...even held door open for me to enter waiting area

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Very friendly employees!! Knowledgeable and easy to deal with!!

Very friendly employees!! Knowledgeable and easy to deal with!!

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The staff was very friendly and seemed knowledgeable about the work they were doing.

The staff was very friendly and seemed knowledgeable about the work they were doing.

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Price was $25.00 for just oil change, precision tube does full inspection with tire rotation for $5 more. Valvoline wanted an a ...

Price was $25.00 for just oil change, precision tube does full inspection with tire rotation for $5 more. Valvoline wanted an additional $20.

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Dillon was friendly, respectful, smiled, made us smile. It took less than 6 minutes. Awesome!

Dillon was friendly, respectful, smiled, made us smile. It took less than 6 minutes. Awesome!

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Service fast and efficient!! Had to have the change dine quickly and it was !

Service fast and efficient!! Had to have the change dine quickly and it was !

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I have been to that particular Station 3 times now. And the guys are always respectful and have a smile on their face. Even when ...

I have been to that particular Station 3 times now. And the guys are always respectful and have a smile on their face. Even when I do have to wait it's not long.

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I was amazed how friendly and helpful the staff was. They really made my visit a pleasure. I was advised of things I should co ...

I was amazed how friendly and helpful the staff was. They really made my visit a pleasure. I was advised of things I should consider having done to my car but was not pressured in any way to have those things done during my visit. The staff seemed very knowledgeable in their work. I will return the next time I need service on my cars.

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I was taken care of by Roy and he was very helpful and professional. I asked him about my windshield fluid because whenever I t ...

I was taken care of by Roy and he was very helpful and professional. I asked him about my windshield fluid because whenever I tried to use the windshield cleaner the fluid would not squirt onto the windshield and he checked and found that the tubes were blocked. He blew air through them and unblocked them in just a minute and now I can clean my windshield! That is more important than a person realizes when the road conditions are bad and your windshield gets dirty. I really appreciated that and I will go back to Valvoline next time. Thanks!

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I was highly satisfied. They replaced my brake light and plate lights, and gave me a $15 discount on the lights. The mechanics w ...

I was highly satisfied. They replaced my brake light and plate lights, and gave me a $15 discount on the lights. The mechanics were very clear on what they were doing with my vehicle when I know nothing about how a vehicle even works. The mechanics were very clear on the price that I was paying. I pulled up to the Hickory, NC (1120 Lenoir Rhyne Blvd. Se) location and Roy greeted me, and got my vehicle into the shop in less than a minute. I trusted the mechanics, and I was glad that they weren't doing unnecessary "repairs" to steal my money. I will be returning to Valvoline.

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Professional staff...treated me with respect and explained services very thoroughly.

Professional staff...treated me with respect and explained services very thoroughly.

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Professional staff, short wait

Professional staff, short wait

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Regular oil change is considerably higher than others, would not have gone by but when I called to check prices I was told I cou ...

Regular oil change is considerably higher than others, would not have gone by but when I called to check prices I was told I could get $10 off if came by that day.

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My initial contact person was not very knowledgeable and tried to have the wrong oil put in my vehicle. The technician knew bet ...

My initial contact person was not very knowledgeable and tried to have the wrong oil put in my vehicle. The technician knew better and corrected the issue.

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Great group of techs and manager, no wait or pressure into replacing parts. Oil plug gasket was damaged by wear and tear not sur ...

Great group of techs and manager, no wait or pressure into replacing parts. Oil plug gasket was damaged by wear and tear not sure if that would have been noticed anywhere around here. I was shown the damaged part and got a thorough explanation of the problem.

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They did a good job and was very nice.

They did a good job and was very nice.

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The staff was efficient and very nice. They worked quickly and were through.

The staff was efficient and very nice. They worked quickly and were through.

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Everyone was very nice and friendly. No wait and we were out in a short amount of time.

Everyone was very nice and friendly. No wait and we were out in a short amount of time.

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The service was prompt, and there was no pressure to buy anything else.

The service was prompt, and there was no pressure to buy anything else.

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The manager Roy was absolutely amazing, he helped me understand the different things going on with my car and not just changing ...

The manager Roy was absolutely amazing, he helped me understand the different things going on with my car and not just changing the oil. He helped out with other aspects just to be kind and he was so friendly and helpful!

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The staff was courteous and guided me toward the type of oil I needed for my Z4. Pleasant experience.

The staff was courteous and guided me toward the type of oil I needed for my Z4. Pleasant experience.

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The staff was highly intelligent, very kind and professional, and they smelled like pizza and I happen to love pizza I will defi ...

The staff was highly intelligent, very kind and professional, and they smelled like pizza and I happen to love pizza I will definitely be coming back.

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The staff was exceptionally knowledgeable and courteous!

The staff was exceptionally knowledgeable and courteous!

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The team here at the hickory store was EXCELLENT!! I could not have felt more comfortable as a woman going there. Everybody was ...

The team here at the hickory store was EXCELLENT!! I could not have felt more comfortable as a woman going there. Everybody was so friendly and very knowledgeable with great personality . Roy was the one we spoke with most and very thankful for a good honest man. Thank you for your excellent service we will definitely be back for all oil changes and recommend to everybody I know!!

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The technicians were very cordial and knowledgeable

The technicians were very cordial and knowledgeable

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Very quick and effiecent and the guys were very nice and professional!

Very quick and effiecent and the guys were very nice and professional!

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It was great the manager kept me updated, the communication was awesome I wasn't just left sitting unnoticed and all questionsI ...

It was great the manager kept me updated, the communication was awesome I wasn't just left sitting unnoticed and all questionsI had he answered them.

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Fast, efficient service at a reasonable price (after coupon.)

Fast, efficient service at a reasonable price (after coupon.)

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I was really pleased with how the service member pointed out and explained the services that I needed to attend to immediately a ...

I was really pleased with how the service member pointed out and explained the services that I needed to attend to immediately and things that could wait for my next visit. He appeared very knowledgeable of his business, and made me feel that I could trust in his expertise.

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The manager that I interacted with was extremely professional and thorough.

The manager that I interacted with was extremely professional and thorough.

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Very thorough and knowledgeable. Checked and double checked things. Fast.

Very thorough and knowledgeable. Checked and double checked things. Fast.

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It's not that I am not highly satisfied. Just always room for improvement in a business. i have never seen a perfect score. Bele ...

It's not that I am not highly satisfied. Just always room for improvement in a business. i have never seen a perfect score. Beleive me when I say I will return for service. We have missed that location being open for some time now. Glad to see it back. Keep up the good service.

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It is a great location and I have been taking my vehicles to this location for years but when it closed it forced me to find ano ...

It is a great location and I have been taking my vehicles to this location for years but when it closed it forced me to find another place. Now that Valvoline is operating this location I look forward to better hours and better prices.

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I recently went to Grease Monkey and was told they would not work on my car because they didn't see enough Minister Coopers and ...

I recently went to Grease Monkey and was told they would not work on my car because they didn't see enough Minister Coopers and didn't like working on them. I had been using this shop for all my vehicles for over four years. The manager and staff of your shop had no issues and quickly serviced my car. They will receive all my future business.

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James was a jewel and thoroughly explained everything to me. This was my first visit but will not be my last

James was a jewel and thoroughly explained everything to me. This was my first visit but will not be my last

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Everything was great and they showed.me what needed to be changed but left the decision up to me. Very helpful and fast. A littl ...

Everything was great and they showed.me what needed to be changed but left the decision up to me. Very helpful and fast. A little high for an oil change b6t great service

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Knowledgeable staff, friendly and helpful

Knowledgeable staff, friendly and helpful

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Greeted me as I pulled up, they completed my oil change w/in about 20 min, friendly and helpful!

Greeted me as I pulled up, they completed my oil change w/in about 20 min, friendly and helpful!

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Tyler Great job of advising me of my future needs, very friendly and knowledgeable!

Tyler Great job of advising me of my future needs, very friendly and knowledgeable!

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Price was 20% higher than competitors. If not pressed for time I would have gone elsewhere

Price was 20% higher than competitors. If not pressed for time I would have gone elsewhere

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PERFECT EXPERIENCE

PERFECT EXPERIENCE

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Roy and the rest of the staff were very friendly and helpful. We will be back!

Roy and the rest of the staff were very friendly and helpful. We will be back!

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Just the price, but the over all experience was good

Just the price, but the over all experience was good

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Friendly staff and very knowledgable

Friendly staff and very knowledgable

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The staff was friendly , courteous, and helpful. The service was completed quickly. I was told about additional work I could hav ...

The staff was friendly , courteous, and helpful. The service was completed quickly. I was told about additional work I could have done if I wanted but there was no pressure to buy additional parts/services.

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I wasn't told the prices of any oil change. Or the one I picked.

I wasn't told the prices of any oil change. Or the one I picked.

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All the above reasons I was satisfied.

All the above reasons I was satisfied.

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Fast service. Didn't push any extras. Showed filters and made recommendations.

Fast service. Didn't push any extras. Showed filters and made recommendations.

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They did a great job, they were very nice. I didn't have to wait, & I have not had to add oil to my car after the oil change.

They did a great job, they were very nice. I didn't have to wait, & I have not had to add oil to my car after the oil change.

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Matched the price from a competitor

Matched the price from a competitor

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Fast,efficient and friendly.

Fast,efficient and friendly.

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