Jacksonville

They overfilled my oil tank and costed me 1,700 dollars worth of damage. Had to take it to the dealership to fix the repair. My left engine mount was broken . Between labor the diagnostic and parts it ran me almost 2grand . The area manager Brandon lied about doing his job and finding out what happened the day I came in for the oil change. He got mad at the employee that was trying to help me with getting in contact with him. Extremely unprofessional and highly not recommended. They will not take responsibility and management is horrible. Me and my finance have been waiting almost 2 weeks for a response for the claim we filled with supervisor Brandon and Lancaster of the Marine blvd location!!! We had to call cooperate and go above their head because we still haven’t heard anything. Please be careful with these people they will not take care of your be properly. How do you specialize in oil changes and mess up someone vehicle and then don’t respond back to the customer !!! That’s kind of funny because no one contacted me from cooperate. I was told it would 2 days since I filled another claim with cooperate this morning!! If you really interested in investigating my claim number is Cs3231109. Last name Bryant. I understand your job is to make the company you work for look good but don’t lie or give false information Harly. This review has been edited since the “owners” reply !!

Oil change only. They automatically tried to charge me for new wipers, cabin filter and air filter. Didn't ask or even look at the filters or wipers. My cabin is inside the sun. Thank God I seen the charges and declined them. Also the manager didn't have a clue nor tell the employee anything that tried that. I've been using vavoline for years and won't go back. I highly don't recommend this shop for a oil change or anything.