Knightdale

Buyers be aware! Do not trust the air filter service at Valvoline Knightdale location. I went in for a quick oil change and followed their recommendation to replace the air filter. I later noticed my car having hesitation. I didn't associate it with the air filter replacement and took it to the dealership. The dealership assessment was a ill fitted collasped air filter in the box, which allowed debris into the MAF. During the service at Valvoline I recalled the technicians having difficulty with replacing the air filter back into the car. I guess they forced it to fit which led to the collapse. The dealership shown me a video of the collapse air filter in the box. I ended up having a costly repair on my vehicle. Ryan Cooper the store manager at Valvoline was very rude blamed me for taking too long and failing to bring the car back to Valvoline to fix the problem. I expressed to him I didn't associate it with the air filter. Finally, Bradley the area manager had the same story, stating the mileage I drove the car or other justification like it was going to fail any ways or wouldnot have beenable to drive the car. However, I keep up with my car recommended dealership services. Buyers DO NOT TRUST Knightdale Valvoline with air filter replacement, they will not accept responsibility if something fails and blame you. I am sure it is the same for all services. I have used them it the past for a quick in between oil change but no more! BE AWARE, POOR CUSTOMER SERVICE!

Absolutely unacceptable, believe the negative reviews. I came here to get an oil change. They took off my engine filter and couldn’t get it back on…. Ugh. I asked for the manger, Ryan the manger came and told me he put the filter back on correctly. I checked and it wasn’t. I called customer care.