Valvoline Instant Oil Change

This is the second visit in a row where I waited over two hours for an oil change! The first time they did not have an oil filter for my car -- a BMW 2001 X5 3.0. I sat there waiting and eventually asked and was told that someone went to buy a filter at a parts store! This recent visit I called ahead and asked if they had the filter ( I had save the box and read out the info). I was told they had one left and my name was being put on it so I went over there. Sat there for an hour then was told that when they opened the box there was no O ring in it. Again I waited over two hours!

Oil change went great. The cabin air filter replacement went south but I do have to say, after being persistent with the tech he fixed the issue correctly. Back to the what the tech did. First he snatched the glove box open, dumping part of contents on the floor. Showed me the cabin air filter and agreed to have it changed since he was already in there. When reassembly time came, the tech could not get the shocks on the glove compartment reinstalled correctly, so he pulled them off and threw them in my glovebox. I told him I wanted it like it was before I arrived. Tech was really frustrated with me wanting the glovebox slow open fixed like it should be. I informed another tech about it and he looked at it but did not assist in resolving issue at hand. Original tech came back and tinkered with the shocks and was able to get it working. Why would your tech just throw the glove box shocks in the glove box thinking I wouldn't see his screw up, but I was sitting in my truck watching. I hope this isn't your normal operating procedures. I shouldn't have to request nor be persistent with your tech to fix what he undid. How would you like your truck disassembled like nothing ever happened? To be honest, I should get a free service after the crap I went through instead of a 20% discount. Hope this can be resolved, I would like to visit the Valvoline shop in the future but after this incident, makes me wonder what other shortcuts are being taken when services are performed at this location.

The mechanics were friendly and respectful.