RECENT REVIEWS
Steve W.
1/28/2026
3.0 out of 5.0
They are always quick, efficient, and friendly. But, they don't top off the windshield washer fluid anymore? That used to be standard practice for an oil change. When you're paying around 100 bucks for an oil change, it should be included. Especially this time of year, when fluid is a safety concern.
Steven D.
1/27/2026
1.0 out of 5.0
Wife went in for the first oil change of her lease while I was away. Seems like the tech went and checked on the air filter condition along with the coolant level (though made mention the cap was off but no harm no foul). Afterwards the vehicle was having all sorts of issues with the cluster lighting up indicating multiple faults, rough while running, and stalling out. Ultimately I was able to find that the tech hadn’t seated the air filter cover back onto the base properly as noted in the pictures. Thankfully I found it before I started dumping money into this. How….how does this happen? Worse part is the two screws on the passenger side were in properly which makes it all the more baffling that that hard plastic was somehow twisted to be misaligned. I almost think it would’ve require more effort not to seat it right and secure it. Now I have to make sure the code clears and there is no longer lasting damage. I get it, mistakes happen but this was a totally avoidable headache imo caused by either laziness, apathy, or inexperience.
Ben D.
1/20/2026
1.0 out of 5.0
Very bad experience. I was charged $130 for a simple oil change. I just went to change my own oil and noticed that they never replaced the oil filter and didn’t put a new crush washer on the drain plug. They also over filled my oil by 1 quart. I would stay far away.
Valvoline Instant Oil Change
Hi, Ben. My name is Jamie, I work with the Social Media Team at VIOC. I'm so sorry to hear about your experience. An investigation is needed to further address these concerns. We do not have any record of an investigation associated with the name and information provided. Please contact our Customer Care team at 800-327-8242 to start the process and/or receive further guidance.
