East Rutherford

everything went well

everything went well

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Service was fast, and the tech was friendly and knowledgeable.

Service was fast, and the tech was friendly and knowledgeable.

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Palvin was very knowledgeable polite and social

Palvin was very knowledgeable polite and social

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It was a five-star experience Jamar and Juan We’re very professional thank you

It was a five-star experience Jamar and Juan We’re very professional thank you

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Service speed & customer service very excellent guys

Service speed & customer service very excellent guys

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East Rutherford NJ Location is the best I have been to. From the service to the staff it is amazing. This location rocks!

East Rutherford NJ Location is the best I have been to. From the service to the staff it is amazing. This location rocks!

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Pressure to buy other things

Pressure to buy other things

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Fast and friendly service

Fast and friendly service

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All of the employees were courteous and professional. There were many cars waiting for service but the center was well staffed ...

All of the employees were courteous and professional. There were many cars waiting for service but the center was well staffed and everyone was working hard. It was a pleasant experience.

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Angel Were helping me and explaining me what stuff were needed for my car and stuff I could to to maintain my car . SuperMan ANG ...

Angel Were helping me and explaining me what stuff were needed for my car and stuff I could to to maintain my car . SuperMan ANGEL

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It was all good

It was all good

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Service and friendliness of staff.

Service and friendliness of staff.

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Great customer service from Alex, Marquise and Rodney. Wish I was able to get transmission done here too but it wasn't accessibl ...

Great customer service from Alex, Marquise and Rodney. Wish I was able to get transmission done here too but it wasn't accessible.

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All staff were professional and informing.

All staff were professional and informing.

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I got back because they are efficient and reliable

I got back because they are efficient and reliable

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The worker who assisted me on this visit was great. He always is. Very friendly and I never feel pressured to buy any additional ...

The worker who assisted me on this visit was great. He always is. Very friendly and I never feel pressured to buy any additional services. Always very happy with him.

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The staff is very nice and work quickly to get you on your way as fast as possible. They answered all questions I had. I never f ...

The staff is very nice and work quickly to get you on your way as fast as possible. They answered all questions I had. I never feel rushed there.

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Professional and courteous staff, exceptional service

Professional and courteous staff, exceptional service

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I was extremely satisfied with the service I received from Alec and Rodney. They did a great job in greeting me and letting me k ...

I was extremely satisfied with the service I received from Alec and Rodney. They did a great job in greeting me and letting me know what my car needed and showing me the actual parts that needed to be replaced. Very Professional and Excellent Service. I very pleased!

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The staff was courteous professional, communicated everything that was taking place. They were efficient and friendly.

The staff was courteous professional, communicated everything that was taking place. They were efficient and friendly.

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Very knowledgeable and courteous.

Very knowledgeable and courteous.

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Jamar the service tech was excellent and I couldn’t be happier with all my services

Jamar the service tech was excellent and I couldn’t be happier with all my services

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Jamar Rodney and Caleb were all very helpful, knowledable, quick and efficient.

Jamar Rodney and Caleb were all very helpful, knowledable, quick and efficient.

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All of the employees worked well together and made the environment friendly.

All of the employees worked well together and made the environment friendly.

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Marquis at the East Rutherford/Wallington NJ Valvoline was so great. Very knowledgeable, friendly, did not pressure and did a gr ...

Marquis at the East Rutherford/Wallington NJ Valvoline was so great. Very knowledgeable, friendly, did not pressure and did a great job checking and making me aware of any issues

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Overall, more than the service Valvoline offers, I was more impressed with the service of the staff. During this visit I was ass ...

Overall, more than the service Valvoline offers, I was more impressed with the service of the staff. During this visit I was assisted by Alec J. Raymond, Caleb, and Edward Nunez. While they were all fantastic I was extremely impressed with Alec J. Alec J. was very knowledgable, patient, and passionate about his job, which made waiting feel worth it. During this visit, Alec was able to perform jobs that other Valvoline employees claimed was not possible to do. Out of the various locations that I have visited, I would say Alec J. is the first employee I have come across that I'd recommend and consider a valuable asset to the company. As a former store manager, talent like Alec J. and the work he contributes to the company should not go unnoticed and should thus be rewarded. I am not sure of his position in the company but due to his superb customer service skills, it's easy to argue that he deserves not only a raise but a promotion. Thank you Alec for all the work you did, and because of you I will be sure to stick to this location as my permeant location

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very quickly, didn't spare time in line, professional services workers

very quickly, didn't spare time in line, professional services workers

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Good service and customer engagement. No issues

Good service and customer engagement. No issues

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always fast and pleasant workers

always fast and pleasant workers

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Ray was very professional and curtious

Ray was very professional and curtious

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I asked what was the cost of filters and the tech started to change them. Only when I asked he started to tell me the cost. By t ...

I asked what was the cost of filters and the tech started to change them. Only when I asked he started to tell me the cost. By then I felt bad and without doing any of my own research accepted the filter replacement.

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As a customer for many years, I have noticed how the service has changed. It has gone from an 'Instant Oil Change' to a highly m ...

As a customer for many years, I have noticed how the service has changed. It has gone from an 'Instant Oil Change' to a highly motivated profit center, up selling every possible service and product that can be sold. Make no mistake, I do not deny a company's ability to maximize profits. But I have witnessed what I consider 'specifically targeted sales tactics' on unknowing or misinformed individuals to increase the amount spent in the franchise. As a former mechanic, I have seen how poorly many people maintain their vehicles and how incapable many people are mechanically to perform even some of the most basic services. But also I have been targeted for services that did not need to be performed. I would ask for an express oil change lane, but that would jeopardize your bottom line.

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all manager and staff very helpful very satisfied with service

all manager and staff very helpful very satisfied with service

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The person who serviced my car at this location was Jose, he was very knowledgeable and took the time to explain everything to m ...

The person who serviced my car at this location was Jose, he was very knowledgeable and took the time to explain everything to me. I never experienced the type of service he provided before and it will keep me coming back!

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Jamar was extremely helpful. He explained specifics as to what has to be serviced upon my next visit. The entire staff is excell ...

Jamar was extremely helpful. He explained specifics as to what has to be serviced upon my next visit. The entire staff is excellent.

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Good service & communication, as well interaction during the service.

Good service & communication, as well interaction during the service.

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Waited over an hour to get the service that you wrongly advertise as a 15 minutes wait.

Waited over an hour to get the service that you wrongly advertise as a 15 minutes wait.

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Marquise & Pavlin, the techs that worked on my car, were awesome. They were friendly & courteous, making the time go by faster, ...

Marquise & Pavlin, the techs that worked on my car, were awesome. They were friendly & courteous, making the time go by faster, and they were also very knowledgeable, explaining everything to me in detail and answering all my questions.

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Prices too high and felt like tech was trying to have me pay for un nessary work

Prices too high and felt like tech was trying to have me pay for un nessary work

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The technician was really friendly and helpful. He did an excellent job.

The technician was really friendly and helpful. He did an excellent job.

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Visited here for an oil change for the first time today. Very professional service. Marquise and Pavlin were great in doing the ...

Visited here for an oil change for the first time today. Very professional service. Marquise and Pavlin were great in doing the maintenance checks and then the oil change. Was in and out within 25 mins. Very satisfied with the experience and will visit again for oil change.

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i loved the way jose,juan and pavlin habdled me.They helped me in other ways then just a oil change.Also loved how friendly and ...

i loved the way jose,juan and pavlin habdled me.They helped me in other ways then just a oil change.Also loved how friendly and informed they were.

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All i was told was what the total cost would be. There was nothing communicated as to what made up this cost and why.

All i was told was what the total cost would be. There was nothing communicated as to what made up this cost and why.

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The manager Edward goes above and beyond very polite person would reccommend him to all my freiends and family

The manager Edward goes above and beyond very polite person would reccommend him to all my freiends and family

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Assistant Manager, Jamar, was very professional and proficient.

Assistant Manager, Jamar, was very professional and proficient.

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They said they replaced oil seal on plug you take out to drain oil, I USE TO CHANGE OIL WHEN YOUNGER & I FIND IT BETTER TO GO TH ...

They said they replaced oil seal on plug you take out to drain oil, I USE TO CHANGE OIL WHEN YOUNGER & I FIND IT BETTER TO GO THEIR . THEIR IS NO SEAL ON THE PLUG BUT THEY CHARGE FOR IT .

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Staff was courteous and quick . No pressure for additional services.

Staff was courteous and quick . No pressure for additional services.

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Great quick service.

Great quick service.

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Jose was the primary tech who worked on my vehicle and the second person was Eddy. I think there was a third person in the pit b ...

Jose was the primary tech who worked on my vehicle and the second person was Eddy. I think there was a third person in the pit but I do not know his name. I went for this oil change on New Years Eve. The wait seemed normal to me, no more than the times I've gone to other locations when it wasn't a holiday. Jose commented about so many people coming on a holiday and them being busy but I felt it was the normal wait. There is a sign outside that lists prices for the services. I needed new windshield wipers which were listed for 11.99. In the end I was charged 19.99. I didn't ask for more expensive wipers so I'm not sure why I got those. (At another location when my other vehicle needed wipers I was offered a choice between two different types of wipers.) I didn't know the charge until I paid and was given the receipt but I didn't question the tech about it. Otherwise

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very professionell

very professionell

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PREFER NOT TO COMMENT.

PREFER NOT TO COMMENT.

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There was only one service team member ready to work at 8am. Pavlin was thorough and efficient. He was quick but just unfortunat ...

There was only one service team member ready to work at 8am. Pavlin was thorough and efficient. He was quick but just unfortunate he was by himself until about 8:25 when another worker showed up.

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Jose the mechanic did a fantastic job. He is very friendly and knows a lot about cars. He should be compensated highly for the y ...

Jose the mechanic did a fantastic job. He is very friendly and knows a lot about cars. He should be compensated highly for the year 2019. He is a hard worker.

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The staff is always friendly, knowledgeable and I feel honest.

The staff is always friendly, knowledgeable and I feel honest.

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Great service and professional!

Great service and professional!

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I was highly satisfied because of the knowledge of the technicians. Pointing out things about my vehicle that I was unaware of. ...

I was highly satisfied because of the knowledge of the technicians. Pointing out things about my vehicle that I was unaware of. As well as offering a solution to each problem found.

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Well done , very professional.

Well done , very professional.

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Quick in and out

Quick in and out

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If you don’t know to much about cars they’ll explain what your car needs which I like.

If you don’t know to much about cars they’ll explain what your car needs which I like.

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The gentlemen working on my vehicle today were very polite and respectful. The service was fantastic.

The gentlemen working on my vehicle today were very polite and respectful. The service was fantastic.

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I didn't feel like they pushed me to buy anything that I didn't need. They were honest and helpful.

I didn't feel like they pushed me to buy anything that I didn't need. They were honest and helpful.

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good work flow and explanations of what was being done.

good work flow and explanations of what was being done.

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Great service from juan and palvin.

Great service from juan and palvin.

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they were quick and professional

they were quick and professional

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Angel and Juan were super nice and friendly. Pavlin, the tech downstairs, helped these two gentleman out by checking my tires. O ...

Angel and Juan were super nice and friendly. Pavlin, the tech downstairs, helped these two gentleman out by checking my tires. Overall great service!

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Angel was very professional and knew exactly how to explain what was going on.

Angel was very professional and knew exactly how to explain what was going on.

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They Say hi as soon as I pull up, they explain me everything I had to do with knowledge. Thank you for your great service

They Say hi as soon as I pull up, they explain me everything I had to do with knowledge. Thank you for your great service

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I was highly satisfied with the service and explanation on all that was being done on my vehicle.

I was highly satisfied with the service and explanation on all that was being done on my vehicle.

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Excellent

Excellent

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Employees were extremely nice and caring about my vehicle. Made sure that I was well taken care of and had the best of the best. ...

Employees were extremely nice and caring about my vehicle. Made sure that I was well taken care of and had the best of the best. I would highly recommend this valvoline. BEST LOCATION EVER

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I got an oil change for a decent price

I got an oil change for a decent price

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Juan, Jose and Marquis did a great job overall pay them more and that had nice hospitality!!!!!

Juan, Jose and Marquis did a great job overall pay them more and that had nice hospitality!!!!!

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Jose and team were awesome. Will definitely return and recommend to others.

Jose and team were awesome. Will definitely return and recommend to others.

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Some of your service Representatives need to obtain better English skills. It is hard to understand somebody that cannot speak E ...

Some of your service Representatives need to obtain better English skills. It is hard to understand somebody that cannot speak English well and try to make out what they're saying to you and what things cost and why. Sometimes the service people do not properly explain things and not being able to understand what they say makes it extremely hard to make a decision for a service

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My mechanic was very professional. He let me know about all the things I needed to replace soon and what they do for the car. I ...

My mechanic was very professional. He let me know about all the things I needed to replace soon and what they do for the car. I did fix some of the recommendations he suggested. Very satisfied

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IT WAS GREAT

IT WAS GREAT

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The guy which helped me was very polite.He explained me why I have to use that oil.He also checked my car for antifreeze.

The guy which helped me was very polite.He explained me why I have to use that oil.He also checked my car for antifreeze.

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Very professional fast and friendly service

Very professional fast and friendly service

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The staff explained what I needed To do for my car

The staff explained what I needed To do for my car

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The mechanics were very friendly and quickly came out to speak with me and see why I was there for service that day. They very k ...

The mechanics were very friendly and quickly came out to speak with me and see why I was there for service that day. They very knowledgeable and helped me solve my issue. I had low oil and they were able to help me understand why I was burning through so much oil so quickly. Great service overall. I’ll definitely be back for more service with my car and my wife’s car.

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They are great and friendly knowledgeable...

They are great and friendly knowledgeable...

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A smooth and efficient stop. All of my car's needs were fully addressed. Staff was most cordial and professional, especially C ...

A smooth and efficient stop. All of my car's needs were fully addressed. Staff was most cordial and professional, especially Caleb.

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Everyone was friendly and were not pushing service or products.

Everyone was friendly and were not pushing service or products.

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happy with the service

happy with the service

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Everyone was extremely friendly, explained the process and what they were looking at, and weren't pushy - gave me a time line an ...

Everyone was extremely friendly, explained the process and what they were looking at, and weren't pushy - gave me a time line and let me know the importance of the suggested extra services. Thank you!!

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Service was amazing very informative and staff was very knowledgeable and welcoming.

Service was amazing very informative and staff was very knowledgeable and welcoming.

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I had a tire rotation done in addition to my oil change but was not pressured to have anything else done. Caleb, Juan and Marqui ...

I had a tire rotation done in addition to my oil change but was not pressured to have anything else done. Caleb, Juan and Marquise were all efficient at their jobs and troubleshooted any situation that aroused. Everyone was very friendly welcoming. Prices were extremely acceptable and the service was quick. I only waited outside because the line was long.

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I knew the gentleman’s name that helped me when I was getting the oil change. I want to say it was something that started with a ...

I knew the gentleman’s name that helped me when I was getting the oil change. I want to say it was something that started with a C. But I could be wrong. He was very attentive and really impressed me with his ability to go above and beyond. I had mentioned my black Yaris to him( a car I have that hasn’t been started in a year). He offered as much information as he could and told me that he couldn’t really be sure until he looked at it. I will definitely be bringing my other vechicle by as soon as possible. Excellent service!!!! ⭐️⭐️⭐️⭐️⭐️

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Not sure what kind of oil the use

Not sure what kind of oil the use

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The mechanics who worked on my car were very professional but also very friendly. You’re lucky to have Edward and Raymond. All o ...

The mechanics who worked on my car were very professional but also very friendly. You’re lucky to have Edward and Raymond. All of the employees were very friendly, even the mechanics working on other customers cars were friendly to me and I wasn’t their customer.

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I've been coming to this location for over 10 years with all 3 of my vehicles plus my work vehicle prior to that. Very satisfied ...

I've been coming to this location for over 10 years with all 3 of my vehicles plus my work vehicle prior to that. Very satisfied and the location is very convenient.

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The men there were trying to force me to buy things or upgrade, they would tell me how I should take better care of my car and h ...

The men there were trying to force me to buy things or upgrade, they would tell me how I should take better care of my car and how I should buy services or products at their location, even after I said no they continued to try to make me buy things.

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I have been to this Valvoline many times and I have always been treated with respect. As a female going to this station I feel ...

I have been to this Valvoline many times and I have always been treated with respect. As a female going to this station I feel safe and fairly treated.

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Very professional staff at this location.

Very professional staff at this location.

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Jamar Marquise and Pavlin were very knowledgeable honest and overall so pleasant to work with

Jamar Marquise and Pavlin were very knowledgeable honest and overall so pleasant to work with

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Angel was my service man. He was very pleasant and helpful. All Valvoline staff very nice and kind I was very happy from that se ...

Angel was my service man. He was very pleasant and helpful. All Valvoline staff very nice and kind I was very happy from that service.

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Ramon the service rep was very professional in his approach. Very knowledgeable and aware of his costumers

Ramon the service rep was very professional in his approach. Very knowledgeable and aware of his costumers

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I wish they would have offered a vacuum service.Also, I had to ask them to check my tire pressure.

I wish they would have offered a vacuum service.Also, I had to ask them to check my tire pressure.

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All the mechanics were very helpful and professional and check all the fluids/change my battery also windshield wipers/change ...

All the mechanics were very helpful and professional and check all the fluids/change my battery also windshield wipers/change my oilI would highly recommend this valvoline shop to everyone.....Thanks

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The staff at Valvoline are usually very friendly and professional. However, during this particular visit, the technician who cha ...

The staff at Valvoline are usually very friendly and professional. However, during this particular visit, the technician who changed my oil was rude and had the attitude that he did not want to be there. He would rudely say or show me things without explanation. For example, upon pulling up, he just said "registration" to which I was confused because I had never been asked for my registration before. He then had to tell me it was to identify my VIN number. When checking my air filter, he just pulled it out and put it in front of my face without saying a word. I had to ask "what is this?". He simply said "air filter". I asked "what's wrong with it'?" "It's dirty." and then proceeded to explain that I needed it to be changed. He just made me feel unwelcome and was also condescending in the way he spoke to me. Also, in a separate occasion, I had gone when it was closed. Instead of staff coming up to me to tell me they were closed or even waiving from the distance that they were closed, I sat there in my car waiting for them to let me in until I checked the hours on Google and realized it was closed. I thought this was also a minor but unprofessional behavior to ignore me.

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Very friendly and knowledgeable staff

Very friendly and knowledgeable staff

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Workers sounded knowledgeable about what was needed to be done.

Workers sounded knowledgeable about what was needed to be done.

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I wanted windshield wipers, but they were $45. That’s double the price I get them for. The staff was great...

I wanted windshield wipers, but they were $45. That’s double the price I get them for. The staff was great...

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They were very professional.

They were very professional.

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The two guys that a dealt with were Pavlin and Juan A. They were great.

The two guys that a dealt with were Pavlin and Juan A. They were great.

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Customer service was good.

Customer service was good.

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Friendly, Fast, Curtious

Friendly, Fast, Curtious

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Very good

Very good

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Because it’s jist an oil change.

Because it’s jist an oil change.

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Good fast service.

Good fast service.

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Jamar, Edward and Angel were fantastic. They were highly knowledgeable and very accomodating. I will definitely be stopping by n ...

Jamar, Edward and Angel were fantastic. They were highly knowledgeable and very accomodating. I will definitely be stopping by next oil change!!

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Jose, Jose and Pavlin were fantastic. They almost make getting an oil change fun. They didn't have the oil filter needed for my ...

Jose, Jose and Pavlin were fantastic. They almost make getting an oil change fun. They didn't have the oil filter needed for my car, so instead of sending me away, Pavlin drove me (in his personal car) to Autozone to pick up the proper piece. True customer service. All 3 were also extremely knowledgeable about my vehicle and made quality recommendations for future care. Will be back again when my cars need maintenance and management should know these three individuals are all assets to the organization.

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I was able to get in and out quick.

I was able to get in and out quick.

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I've been using this Valvoline for couple of years it's a great shop very friendly.

I've been using this Valvoline for couple of years it's a great shop very friendly.

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The location was understaffed. There were only 2 employees at the location. The 2 employees were working as best they could un ...

The location was understaffed. There were only 2 employees at the location. The 2 employees were working as best they could under the circumstances and are NOT to be blamed, however waiting 2 hrs for an oil change is completely unacceptable. There were 2 cars ahead of me... I should have been in-and-out in about 45 minutes.

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I just got my first oil change and had no idea what was supposed to happen. I pulled in and everyone was super sweet and welcomi ...

I just got my first oil change and had no idea what was supposed to happen. I pulled in and everyone was super sweet and welcoming. Even those who didnt service my car were joking with me and making me feel like a friend. The people that helped me with my car, Jamar and Juan, did a great job at helping me understand how everything works and I felt like they really cared about my time. They used metaphors to explain things like tire pressure and oil quality. I’m glad I came here, it was a great first experience.

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good quality service

good quality service

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I'm very satisfied because I never had any issue the service that valvoline provides and I'm bee a steady customer for 7 years ...

I'm very satisfied because I never had any issue the service that valvoline provides and I'm bee a steady customer for 7 years I will not go any other place.

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Employees were up front and clear on the other necessities and the order they needed to be done. I’m so glad they told me and wh ...

Employees were up front and clear on the other necessities and the order they needed to be done. I’m so glad they told me and when I agreed it was done along with my oil change. Wouldn’t trade you guys for anything. Great experience always.

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I choose Valvoline for your commitment to quality and speed. The wait time was over 40 minutes yesterday but, I was still very p ...

I choose Valvoline for your commitment to quality and speed. The wait time was over 40 minutes yesterday but, I was still very pleased with the service I received.

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Great!!! Caleb was excellent in explaining everything and very honest!! Would highly recommend to others.

Great!!! Caleb was excellent in explaining everything and very honest!! Would highly recommend to others.

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no particular reason

no particular reason

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Service was explained thoroughly and handled in a very proffessional manner.

Service was explained thoroughly and handled in a very proffessional manner.

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The guys were great, very friendly, even gave me a cough drop since I was coughing so much.

The guys were great, very friendly, even gave me a cough drop since I was coughing so much.

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I've been going to the store in East Rutherford since it opened and this was the first time I wasnt pressured to doing any other ...

I've been going to the store in East Rutherford since it opened and this was the first time I wasnt pressured to doing any other services except for what I asked. The gentleman that I dealt with is Jose and he actually had a very good conversation with me while my car got serviced.

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excellent trustworthy friendly staff

excellent trustworthy friendly staff

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Tech was very knowledgeable and helpful also great customer service skills. Will be back for my next oil change

Tech was very knowledgeable and helpful also great customer service skills. Will be back for my next oil change

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all men were incredibly helpful and kind during my experience. 10/10 would reccomend

all men were incredibly helpful and kind during my experience. 10/10 would reccomend

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The staff was quick and officiant and very friendly

The staff was quick and officiant and very friendly

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Jamar was knowledgeable and very helpful with my questions. Thanks for your excellent service.

Jamar was knowledgeable and very helpful with my questions. Thanks for your excellent service.

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Head man was informative and friendly

Head man was informative and friendly

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I waited probably 20 minutes, no one ever came over to my car, I was the first one behind the current car.Then the next bay open ...

I waited probably 20 minutes, no one ever came over to my car, I was the first one behind the current car.Then the next bay opened before mine and the guy in the other lane went, I sat there for another 10 minutes.No one checked the lights, or tire pressure or windshield wipers...Basically since they sold "everything" to the old lady in the car in front of me, now there were a line of cars waiting for services and they decided leave out some steps.Also, no one explained the pricing and why I had to pay extra for oil and a "special" filter.

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They didn’t checked my tire pressure, like usually, they didn’t fill it up the windshield washer. The guy who checked the oil le ...

They didn’t checked my tire pressure, like usually, they didn’t fill it up the windshield washer. The guy who checked the oil level after the change cleaned the stick lot of times it’s took about 5 more minutes.

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courteous and prompt

courteous and prompt

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all good

all good

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Great place and Location will definitely come back. Thr staff is nice and knowledgeable

Great place and Location will definitely come back. Thr staff is nice and knowledgeable

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The service was excellent and the workers were pleasant.

The service was excellent and the workers were pleasant.

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I'm always happy with the service at this valvoline. Been going there for years.. Manager are great and the staff is always cour ...

I'm always happy with the service at this valvoline. Been going there for years.. Manager are great and the staff is always courteous, competent, and a pleasure to deal with.

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My last visit was not great, I was pressured into paying for things that I did not feel I should be pressured to pay for. This e ...

My last visit was not great, I was pressured into paying for things that I did not feel I should be pressured to pay for. This experience was light years better.

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It was ok. The wait is long and it gets more expensive all the time. Always trying to change things you don't ask for.

It was ok. The wait is long and it gets more expensive all the time. Always trying to change things you don't ask for.

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The crew working at my location were completely through and knowledgeable in what needed to be done in regards to my vehicle.

The crew working at my location were completely through and knowledgeable in what needed to be done in regards to my vehicle.

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Everyone was extrnely friendly and Alec explained everything to me fully and did not pressure me into adding any additional serv ...

Everyone was extrnely friendly and Alec explained everything to me fully and did not pressure me into adding any additional services.

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Friendly prompt service. Recommended services now and future.

Friendly prompt service. Recommended services now and future.

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I only waited because i was there before they opened. Great staff great work

I only waited because i was there before they opened. Great staff great work

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I was able to have my Jeep Wrangler serviced today without a wait in line. The technicians, Jamar and Pavlin serviced the jeep a ...

I was able to have my Jeep Wrangler serviced today without a wait in line. The technicians, Jamar and Pavlin serviced the jeep and were well knowledgeable about the service needed. I always ask for the synthetic oil. Jamar also showed me about the air filter due to normal wear. Also, the interior filter that was missing behind the glove compartment. All was done with great performance. Thank you!

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The staff and experience was wonderful. They explained everything and completed the work in a timely manner. The staff was fri ...

The staff and experience was wonderful. They explained everything and completed the work in a timely manner. The staff was friendly yet professional.

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they were kind courteous and very professional, Alec,Angel and Pavlov were so nice

they were kind courteous and very professional, Alec,Angel and Pavlov were so nice

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Very good service by Angel and Jamar

Very good service by Angel and Jamar

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Great place! Pavlin and Rodney A rock!

Great place! Pavlin and Rodney A rock!

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Good guys and fast service

Good guys and fast service

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Quick service, friendly, staff even helped me reset my oil change indicator in the vehicle settings. AFFORDABLE PRICE and I plan ...

Quick service, friendly, staff even helped me reset my oil change indicator in the vehicle settings. AFFORDABLE PRICE and I plan to come back to this same location.

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I didn’t feel confident about the job because the guy seem untrained

I didn’t feel confident about the job because the guy seem untrained

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Honest employees with great communication.

Honest employees with great communication.

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I've been coming here for my oil changes for a couple years now. It's always easy, quick once in the service bay, and the employ ...

I've been coming here for my oil changes for a couple years now. It's always easy, quick once in the service bay, and the employees are always nice and courteous. My husband now goes here because of my recommendation/experiences.

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I pulled right into the bay an it took 30 minutes to complete my oil change

I pulled right into the bay an it took 30 minutes to complete my oil change

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Very Courteous, not pressured to buy additional products, very professional

Very Courteous, not pressured to buy additional products, very professional

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Was assisted rather quick and customer service was great!

Was assisted rather quick and customer service was great!

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The facility is great and the workers are great. The change of employees is very confusing. It is something I am not a fan of. I ...

The facility is great and the workers are great. The change of employees is very confusing. It is something I am not a fan of. If the employees were taken care of there would not be so much change. I do not like change. If u can find me an establishment at Valvoline that does not have such a turnover. I would love to know this please. Thanks.

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AS I answered, I was pleased with the staff, their performance and the end result.

AS I answered, I was pleased with the staff, their performance and the end result.

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The people there were so helpful and welcoming.

The people there were so helpful and welcoming.

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I visited the East Rutherford location here in NJ. Great customer representatives both gentleman were extremely welcoming and as ...

I visited the East Rutherford location here in NJ. Great customer representatives both gentleman were extremely welcoming and as a female driver I didn’t feel pressured and felt comfortable. Sometimes at mechanic shops they’re not really professional but here at Valvoline I wasn’t worried. Will definitely be coming back for my next oil change.

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Angel did a great job walking me through the process.

Angel did a great job walking me through the process.

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The young man’s attitude were not professional. They didn’t give me the reminder sticker.

The young man’s attitude were not professional. They didn’t give me the reminder sticker.

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FAST AND EASY

FAST AND EASY

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The staff that helped me was very friendly and knowledgeable.

The staff that helped me was very friendly and knowledgeable.

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GREAT CUSTOMER SERVICE

GREAT CUSTOMER SERVICE

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The sales representative tried to use scare / pressure tactics to change the transmission fluid in my Jeep. His exact words were ...

The sales representative tried to use scare / pressure tactics to change the transmission fluid in my Jeep. His exact words were, “are you sure because that axel will lock up on you.” Unbeknownst to him my fiancé who was with me is a mechanic. The service he recommended isn’t even recommended by the dealer and it is HIGHLY UNLIKELY my axel would lock up, if not impossible. Had I been alone I would have the benefit of calling my fiancé for input but other customers would not. Scare tactics should not be permitted.

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The technicians at this location were wonderful. It was an extremely hot and humid day, and everyone in the shop was friendly, e ...

The technicians at this location were wonderful. It was an extremely hot and humid day, and everyone in the shop was friendly, easy to talk to you, and in great spirits, even though they were roasting.

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Jamar was friendly and helpful

Jamar was friendly and helpful

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All the services were completed within 20 mins. Very convenient.

All the services were completed within 20 mins. Very convenient.

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I often bring my car and the cars of my mother and friend to this Valvoline for service. I went in for an oil change on my mothe ...

I often bring my car and the cars of my mother and friend to this Valvoline for service. I went in for an oil change on my mother's car. The attendant was good at explaining the additional services this car needed and did not apply any pressure. The service (oil change and additional work) was efficient. However, upon payment with my credit card, the attendant handed me my credit card and receipt without saying a word (not even, "Here you go" or "You're all set."). I said "Okay. Very good" and waited for some response but then the attendant stepped to the front of the car to direct me safely out of the bay. He never said "Thank you." I listened through my open window for some sort of acknowledgment of my patronage. I'm not accustomed to a silent dismissal after I pay for service. Getting a "Thank you" means a lot. As a result, I will consider bringing my own car, my mother's car and my friend's car to competitors' service centers in the future.

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I was highly satisfied and I would give it 5 stars! Will come here all the time

I was highly satisfied and I would give it 5 stars! Will come here all the time

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Fast service.

Fast service.

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The crew is friendly professional and detailed about the services your need .also they are very good explaining what they are do ...

The crew is friendly professional and detailed about the services your need .also they are very good explaining what they are doing to the time of service. overall great service.Pavlin is very knowledge and will to help his coworkers to get the job done!!!

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The first guy over explained everything. I know he was trying to be helpful, but really, I am only there for an oil change. He ...

The first guy over explained everything. I know he was trying to be helpful, but really, I am only there for an oil change. He just kept repeating himself and introducing the other guys and over explaining every step of the way. I get being courteous, but he was over doing it. I am more of a proponent of efficiency -go in and do your job - explain things to me - but don't over do it

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Mr. Pavlin was very polite

Mr. Pavlin was very polite

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Angel was very professional and informative!Felipe greeted , asst mgr. cordially greeted me upon my arrival.It was a pleasure do ...

Angel was very professional and informative!Felipe greeted , asst mgr. cordially greeted me upon my arrival.It was a pleasure doing business here.Only concern was that prices are going up and more reasonable coupons should be provided to loyal senior citizens on a fixed income.Thank you for your service and attention to my concerns!A loyal senior citizen!

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The attendant was very helpfull and nice

The attendant was very helpfull and nice

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They ALWAYS try to up-sell me services or products

They ALWAYS try to up-sell me services or products

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The Valvoline staff Jamar, Brandon and Angel were so helpful, knowledgeable, and patient. They explained everything what should ...

The Valvoline staff Jamar, Brandon and Angel were so helpful, knowledgeable, and patient. They explained everything what should be done in a car, why it is important, and time/mileage requirements. I highly recommend to use their facility. Good experience total and good job was done! Highly recommend!

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Jamar and Angel provide Excellent Customer service. They both were friendly.

Jamar and Angel provide Excellent Customer service. They both were friendly.

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Great service and very helpful

Great service and very helpful

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Tire rotation is outside, takes a long time.

Tire rotation is outside, takes a long time.

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The staff was awesome. I think their names were Alec and Angel?! So nice. Very kind. Talked to me about everything they were doi ...

The staff was awesome. I think their names were Alec and Angel?! So nice. Very kind. Talked to me about everything they were doing, what I could need and why, services they could offer etc.

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The tech was very helpful and straight forward. He was attentive, pleasant and knowledgeable.

The tech was very helpful and straight forward. He was attentive, pleasant and knowledgeable.

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Edward was wonderful and had a smile on even on this hot day. I would go back the gentlemen are very nice

Edward was wonderful and had a smile on even on this hot day. I would go back the gentlemen are very nice

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I have been going their for 3 + yrs & had not receiver my card for both cars for my oil change & went their for the oil change ...

I have been going their for 3 + yrs & had not receiver my card for both cars for my oil change & went their for the oil change .

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It was easy. I wish it did not take as long. I was there for nearly an hour

It was easy. I wish it did not take as long. I was there for nearly an hour

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Helpful. Friendly. Knowledgeable

Helpful. Friendly. Knowledgeable

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The team was professional and prompt ( Alec , Brandon and Ethan )

The team was professional and prompt ( Alec , Brandon and Ethan )

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Fast and friendly staff

Fast and friendly staff

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Alec, Brandon and Felipe were very knowledgeable and friendly. They told what i needed to keep my car tip top but never pressure ...

Alec, Brandon and Felipe were very knowledgeable and friendly. They told what i needed to keep my car tip top but never pressured me into purchasing more than i can afford. I felt very comfortable there with all the staff, they all made me feel very welcome.

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Knowledgeable employees

Knowledgeable employees

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The service men were very knowledgeable with prompt and informative answers for the questions I had. Jamar helped to make me fee ...

The service men were very knowledgeable with prompt and informative answers for the questions I had. Jamar helped to make me feel at ease that my car is now safe to drive with my son in it. He was clear about pricing and about the importance of receiving particular services. I appreciated his compassion. Edward was very helpful when I asked questions about particular parts and materials that would be used for my services today. Pavlin was thorough and quick when services were rendered. He always says hello when I come to get my car serviced and I feel confident in his ability to keep my car safe. Thank you for always giving me such a great experience at Valvoline!:)

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The staff is very knowledgeable

The staff is very knowledgeable

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They explained everything to me before they did any services showed me everything that was wrong down to how filthy was my filte ...

They explained everything to me before they did any services showed me everything that was wrong down to how filthy was my filters and looks like it was never change to the dust we was breathing

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Edward, Paulin, and Alex were great!

Edward, Paulin, and Alex were great!

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Very efficient staff member (caleb)Very friendly

Very efficient staff member (caleb)Very friendly

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Quick oil change and technicians explains all issues thoroughly

Quick oil change and technicians explains all issues thoroughly

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Pressure to change cabin filter even though I did it last time. Had to point it out to them on thecomputer. Had to do tire rot ...

Pressure to change cabin filter even though I did it last time. Had to point it out to them on thecomputer. Had to do tire rotation OUTSIDE the bay in the parking lot. They asked me to wait inside the bay on a stool. It was hot in there.

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Great people, very friendly and informative, quick and efficent

Great people, very friendly and informative, quick and efficent

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Great service great employee and a clean fast job appreciate the wiper fluid

Great service great employee and a clean fast job appreciate the wiper fluid

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Explanation on choice of oil grade. Lack of wiper fittings.

Explanation on choice of oil grade. Lack of wiper fittings.

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The customer service was amazing and the staff made me feel secure in my visit and that my car is well taken care of.

The customer service was amazing and the staff made me feel secure in my visit and that my car is well taken care of.

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always seem to be Upselling all the time

always seem to be Upselling all the time

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It was a busy Sunday and there were a lot of cars waiting. I did not receive the same level of service as I normally do. My ti ...

It was a busy Sunday and there were a lot of cars waiting. I did not receive the same level of service as I normally do. My tires were not checked. Not sure if my fluids were topped off because they normally announce everything. I normally visit this location but I will see if I will look for another one after this visit.

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Employees were very professional and service was excellent.

Employees were very professional and service was excellent.

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Great customer service

Great customer service

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I finally found a place where I can get the best service for my car. The young, professionals like Alec, Ethan, Pavlin, and Fel ...

I finally found a place where I can get the best service for my car. The young, professionals like Alec, Ethan, Pavlin, and Felipe were truly outstanding and I will not hesitate to go back and to refer others.

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Because I’m not sure if anything will go wrong with car soon. I have had a few issues there before. With my other two vehicles.

Because I’m not sure if anything will go wrong with car soon. I have had a few issues there before. With my other two vehicles.

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The guys at Valvoline are so helpful, honest and never pressure me. They told me what was services were necessary to ensure the ...

The guys at Valvoline are so helpful, honest and never pressure me. They told me what was services were necessary to ensure the safety of my vehicle. I will definitely be back for my next service!

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Courteous and friendly staff and no nonsense approach to the work.

Courteous and friendly staff and no nonsense approach to the work.

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Paul AND angel were great at getting me in and out. The manager also was very friendly

Paul AND angel were great at getting me in and out. The manager also was very friendly

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Guys were friendly and knowledgeable

Guys were friendly and knowledgeable

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The people that work at the location are used to high volume and provide superior customer service.

The people that work at the location are used to high volume and provide superior customer service.

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I was very satisfied with my experience at Valvoline. I would feel comfortable sending my friends and relatives there.

I was very satisfied with my experience at Valvoline. I would feel comfortable sending my friends and relatives there.

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Everything done right and fast

Everything done right and fast

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Knowledge and professionalism of staff.

Knowledge and professionalism of staff.

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Because in my opinion as a woman 11.99 is alot for a brake light. I needed both brake lights and I needed someone to do it for m ...

Because in my opinion as a woman 11.99 is alot for a brake light. I needed both brake lights and I needed someone to do it for me because i am a single woman. So i had no choice but to go to Valvoline.

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Even though I had to wait for more than 15 mins for my service, those guys changed my oil in less then 10 mins. I felt a tad pre ...

Even though I had to wait for more than 15 mins for my service, those guys changed my oil in less then 10 mins. I felt a tad pressured to get a new air filter but I then realized I needed it. I always get my oil changed here, love these guys.

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I wasn’t explained what they were doing. They took another customer about 2 minutes after me and he finished before me. The over ...

I wasn’t explained what they were doing. They took another customer about 2 minutes after me and he finished before me. The overall service was fine, I just like to know what they are doing.

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professional

professional

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The manager and staff seemed to know their skill. Manager very proactive with workers. They found out why oil leak was occurring ...

The manager and staff seemed to know their skill. Manager very proactive with workers. They found out why oil leak was occurring while where I purchased the vehicle and received 3 free oil changes never advised me. Vehicle was leaking on driveway I say after the first oil change at dealer.

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Everyone there was very friendly. They let me know what I should update on my car soon but I didn't feel as if they were purpose ...

Everyone there was very friendly. They let me know what I should update on my car soon but I didn't feel as if they were purposely pressuring me into buying anything. The experience felt honest and that they genuinely cared about the care of my vehicle.

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Tom the manager is what keeps me coming.The employees that you give him to work with are sub standard.you also need to increase ...

Tom the manager is what keeps me coming.The employees that you give him to work with are sub standard.you also need to increase this locations footprint to 4 bays as opposed to 2.get on it

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One car in front of me with one in the bay and had to wait over 45 minutes before I got into the bay to begin the oil change. Sh ...

One car in front of me with one in the bay and had to wait over 45 minutes before I got into the bay to begin the oil change. Shop had two bays and each of the cars in them needed multiple types of services that took a very long time. Shop needs to do a much better job of qualifying what each customer needs/wants so as not to tie up all bays for a long time and delay those who just want an oil change.

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It was a quick and efficient service

It was a quick and efficient service

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Every one was so kind and the person on the computer told me everything I needed to know and was clear

Every one was so kind and the person on the computer told me everything I needed to know and was clear

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The customer service from the entire staff at this location is great. Jihod has helped me both times I’ve been to this facility ...

The customer service from the entire staff at this location is great. Jihod has helped me both times I’ve been to this facility and he’s been awesome

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Friendly and quick service

Friendly and quick service

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The color of the synthetic oil being poured into the vehicle looked as if it was clearly recycled.

The color of the synthetic oil being poured into the vehicle looked as if it was clearly recycled.

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I waited over an hour and a half and with how the structure is formed, I couldn't pull out to leave the line. I just had to wait ...

I waited over an hour and a half and with how the structure is formed, I couldn't pull out to leave the line. I just had to wait in the scorching heat

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The attendant was friendly and helpful

The attendant was friendly and helpful

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Staff was very nice and educated. Any recommendations for other services were presented but I didn't feel pressured to buy at th ...

Staff was very nice and educated. Any recommendations for other services were presented but I didn't feel pressured to buy at that time, which was very nice. I would definitely bring my car back for next oil change

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They found a problem someone caused giving me an oil change at another location and they fixed it for me. Was very appreciated a ...

They found a problem someone caused giving me an oil change at another location and they fixed it for me. Was very appreciated about that. Great workers

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fast & easy. Reasonable priced too

fast & easy. Reasonable priced too

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The men who work they were very nice. They also fixed problems with my car to my attention and email his iPad. Overall very exce ...

The men who work they were very nice. They also fixed problems with my car to my attention and email his iPad. Overall very excellent service

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I had to wait awhile, and was used for training another technician which made the visit longer, although service was great it to ...

I had to wait awhile, and was used for training another technician which made the visit longer, although service was great it took longer.

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They took care of my needs and were friendly doing it.

They took care of my needs and were friendly doing it.

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Friendly courteous staff and good prices.

Friendly courteous staff and good prices.

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Buen servicio, el personal fue muy amable y el tiempo del servicio fue corto, precios razonables.

Buen servicio, el personal fue muy amable y el tiempo del servicio fue corto, precios razonables.

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I like they check everything, even tire pressure

I like they check everything, even tire pressure

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Staff was very knowledgeable and friendly. Especially a man named Pavlin who helped me fix a small oil leak a had very quickly.

Staff was very knowledgeable and friendly. Especially a man named Pavlin who helped me fix a small oil leak a had very quickly.

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I had a new battery installed and after two days my car died. Called AAA and they informed me that whoever installed the batter ...

I had a new battery installed and after two days my car died. Called AAA and they informed me that whoever installed the battery did not clean the terminals before they attached it to the battery and the terminals weren't tightened. This caused the car to die. Once AAA took off the terminals, CLEANED THEM and then reconnected them correctly, the car was good to go. They advised me that I should inform Valvoline of what happened so that it doesn't happen again.Nonetheless, I love the guys at this location and will continue to be a loyal customer.

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Very clear about what was needed and no pressure

Very clear about what was needed and no pressure

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Service was great

Service was great

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I've been going to this valvoline location for years. They are always courteous, efficient and honest. This visit was the same a ...

I've been going to this valvoline location for years. They are always courteous, efficient and honest. This visit was the same as the others and I expect it will continue being a great place for an oil change and much more.

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The staff are prompt ( Brandon and Jihad are courteous) I have worked and trained in the service industry for 12 years and I kno ...

The staff are prompt ( Brandon and Jihad are courteous) I have worked and trained in the service industry for 12 years and I know what is expected.

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They completed the job in a minimal amount of time and was treated politely.

They completed the job in a minimal amount of time and was treated politely.

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Pavlin, Brandon and Thomas worked great together. Fast, friendly and professional.

Pavlin, Brandon and Thomas worked great together. Fast, friendly and professional.

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Jihad and the manager were very friendly, helpful and knowledgeable. I will come back to this East Rutherford NJ location moving ...

Jihad and the manager were very friendly, helpful and knowledgeable. I will come back to this East Rutherford NJ location moving forward.

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Being pressured to buy extra products even though I made it clear that I am only here for the oil change.

Being pressured to buy extra products even though I made it clear that I am only here for the oil change.

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Staff was very professional and friendly.Asst Mgr was very helpful and knowledgeable in sharing info re other services offered!T ...

Staff was very professional and friendly.Asst Mgr was very helpful and knowledgeable in sharing info re other services offered!Thank you for your service!

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Prices were charge extra, which was a surprise

Prices were charge extra, which was a surprise

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Quick, friendly, effective.

Quick, friendly, effective.

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Jamar was very professional! He made me feel very comfortable, and he provided a full understanding of the services that are req ...

Jamar was very professional! He made me feel very comfortable, and he provided a full understanding of the services that are required for my vehicle! I have never experienced such great service and I have been visiting this location for two years!!!

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Knowledgeable staff, friendly and informative

Knowledgeable staff, friendly and informative

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The manager was very good .He was friendly and patiently explained what he was going to do .We spoke about the country where he ...

The manager was very good .He was friendly and patiently explained what he was going to do .We spoke about the country where he is from .overall a pleasure that was great .

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Jamar was very friendly and helpful. He explained the extra service I needed and even showed me what he was talking about. Fe ...

Jamar was very friendly and helpful. He explained the extra service I needed and even showed me what he was talking about. Felip and Caleb were also very nice and they all worked super quickly. This was my second time to this location and I have been extremely satisfied with the staff and service both times!

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Creating a fear to perform extra work by showing recommended service. Not because something is wrong and needs to be fixed.

Creating a fear to perform extra work by showing recommended service. Not because something is wrong and needs to be fixed.

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Prices were WAY higher than going to the dealership. Regardless of oil, synthetic, etc...YOU should be cheaper than the dealer. ...

Prices were WAY higher than going to the dealership. Regardless of oil, synthetic, etc...YOU should be cheaper than the dealer...period.

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Service manager Tom was very professional. He was so under staffed with 3 people including himself and about 8 cars waiting outs ...

Service manager Tom was very professional. He was so under staffed with 3 people including himself and about 8 cars waiting outside. He still kept a professional head and was extremely courteous

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Staff was friendly and professional. Stayed open for me which is a plus. Only wanted an oil change, especially after waiting ove ...

Staff was friendly and professional. Stayed open for me which is a plus. Only wanted an oil change, especially after waiting over an hour. Left with a new air filter in both the hood and cabin. Agreed to a 20 dollar upgrade and left with bill of over 100 dollars. Somewhere along the line I must've agreed to additional services, just wanted an oil change, would only go back if it was for only an oil change

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Everything went as planned

Everything went as planned

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friendly, efficient and professional people

friendly, efficient and professional people

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Staff was friendly, knowledgeable and patient.

Staff was friendly, knowledgeable and patient.

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Speedy service, friendly staff

Speedy service, friendly staff

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Fast accommodating service on a busy day

Fast accommodating service on a busy day

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Good customer service

Good customer service

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Courteous, knowledgeable staffThey know the meaning of customer service!

Courteous, knowledgeable staffThey know the meaning of customer service!

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Staff is great they. remember you and are always friendly

Staff is great they. remember you and are always friendly

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Customer Service & Engagement with the customers regarding anything needed attention or might need in the future or next visit.

Customer Service & Engagement with the customers regarding anything needed attention or might need in the future or next visit.

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Very courteous staff, quick service. Overall very good experience.

Very courteous staff, quick service. Overall very good experience.

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Customer service was great, polite, quick to assist and complete work in professional manner.

Customer service was great, polite, quick to assist and complete work in professional manner.

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Tom was a pleasure, knowledgeable and accommodating and fast service

Tom was a pleasure, knowledgeable and accommodating and fast service

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I always go there. The staff is friendly and professional.

I always go there. The staff is friendly and professional.

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Constant up-sell every time I come in.

Constant up-sell every time I come in.

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The staff seemed trustworthy

The staff seemed trustworthy

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I was satisfied. I forgot my coupon at home and was only given $5 off. That’s not right. Coupon should be applied automatically. ...

I was satisfied. I forgot my coupon at home and was only given $5 off. That’s not right. Coupon should be applied automatically.

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The mechanics were very professional and polite

The mechanics were very professional and polite

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For the reasons indicated before.

For the reasons indicated before.

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I pulled in I was greeted right away. Checking my lights and everything. The men working with very very nice pleasant. I always ...

I pulled in I was greeted right away. Checking my lights and everything. The men working with very very nice pleasant. I always like going there. I don't go anywhere else

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Friendly, Professional and Informative staff

Friendly, Professional and Informative staff

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Friendly and knowledgeable Honest about the services they provide

Friendly and knowledgeable Honest about the services they provide

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Everything went bad planned

Everything went bad planned

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The staff at Valvoline were friendly, knowledgeable, and efficient. I actually ENJOYED the time I spent getting my car serviced. ...

The staff at Valvoline were friendly, knowledgeable, and efficient. I actually ENJOYED the time I spent getting my car serviced. I never expected that.

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Service was friendly and knowledgeable

Service was friendly and knowledgeable

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Professional people who were very pleasant and knowledgeable

Professional people who were very pleasant and knowledgeable

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Received a "check engine light" after changing the oil, needed to turn around and come back.

Received a "check engine light" after changing the oil, needed to turn around and come back.

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The attendants explained every step of the process & when making service recommendations showed me the value. As an example he ...

The attendants explained every step of the process & when making service recommendations showed me the value. As an example he removed & showed me how dirty my air & cabin filters were versus a new one.

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I was not happy about the fact that I was told to get a new mechanic. I put my car in for a full check up. I trust him more than ...

I was not happy about the fact that I was told to get a new mechanic. I put my car in for a full check up. I trust him more than Valvoline.

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The staff is amazing. Everyone was super friendly, courtesous and very helpful!

The staff is amazing. Everyone was super friendly, courtesous and very helpful!

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I was very satisfied with my service. What I think should be different is the price. That, however, has nothing to do with the ...

I was very satisfied with my service. What I think should be different is the price. That, however, has nothing to do with the service I received. They were very pleasant, efficient, knowledgeable and took the time to explain the service and what my needs in the future.

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Great customer service and it was done expeditiously.

Great customer service and it was done expeditiously.

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The wait, with no one ahead of me, was over 30 minutes. I was told "We'll get you inreal quick, you're next..." Also, how is an ...

The wait, with no one ahead of me, was over 30 minutes. I was told "We'll get you inreal quick, you're next..." Also, how is an oil change $100? We're talking 5 or 6 quarts of oil... Same for the differential treatments.

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Jammar and Tom were polite, professional and had great sense of humor. I never actually enjoyed getting a oil change before unt ...

Jammar and Tom were polite, professional and had great sense of humor. I never actually enjoyed getting a oil change before until this time.

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Staff was very professional, quick, and will come back!

Staff was very professional, quick, and will come back!

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The manager is very knowledgeable and has always serviced my vehicles and always make the right recommendations, he and his staf ...

The manager is very knowledgeable and has always serviced my vehicles and always make the right recommendations, he and his staff are very courteous, polite and efficient.

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Good job training

Good job training

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They help me keep up with the maintenance of my car for all the years I been going to them they have never steered me wrong. The ...

They help me keep up with the maintenance of my car for all the years I been going to them they have never steered me wrong. They tell what needs to be even if they don't do that type of service

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Very professional I

Very professional I

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First time at this place it was a good experience and I'll go back

First time at this place it was a good experience and I'll go back

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They were courteous friendly explained everything and did exactly what I asked them to

They were courteous friendly explained everything and did exactly what I asked them to

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The young man that took care of me was very polite upon instruction and really very polite in his explanations of the steps tha ...

The young man that took care of me was very polite upon instruction and really very polite in his explanations of the steps that would be taken. He even had a nice smile as he was talking. I have been a customer for awhile and am very sure I will be continue to return.

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I have been coming to this location for years and the staff always remembers me and is super friendly and helpful. I have not co ...

I have been coming to this location for years and the staff always remembers me and is super friendly and helpful. I have not complaints. Great job.

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This place must be under new ownership. We had been going to this location for years & the staff was always courteous & efficien ...

This place must be under new ownership. We had been going to this location for years & the staff was always courteous & efficient & the prices were reasonable. My oil change on Saturday (4/7/18) was nearly double the price what I paid last time. I will not be returning to this facility. You can remove me from your emails & mailings.

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I've been going to the same Valvoline for some time. The staff is usually friendly and knowledgeable, but this new staff is fant ...

I've been going to the same Valvoline for some time. The staff is usually friendly and knowledgeable, but this new staff is fantastic.

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Inventory depleted could not change my filters air / cabin but the personal were fine

Inventory depleted could not change my filters air / cabin but the personal were fine

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The service man that waited on me I believe his name was spelled Jijad and I apologize if that's not correct but he was amazing ...

The service man that waited on me I believe his name was spelled Jijad and I apologize if that's not correct but he was amazing super friendly super helpful just an all-around nice person made it a pleasurable experience

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Forgot the guy's name, maybe Tom, but he was very friendly and explained the process in good detail without over stating. Showed ...

Forgot the guy's name, maybe Tom, but he was very friendly and explained the process in good detail without over stating. Showed me the coolant sample in my car and let me know it was in need of a coolant change which I was told months before from a friend and forgot about. I will go back to that service center next week for additional service. Job was well done.

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My break light are not out, I had my father check them before I went. And guess what, they told me one of my break lights are ou ...

My break light are not out, I had my father check them before I went. And guess what, they told me one of my break lights are out do you want us to change them. SCAM

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The service was prompt, friendly and professional.

The service was prompt, friendly and professional.

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The employees acted in a professional manner and were very efficient during the oil change.

The employees acted in a professional manner and were very efficient during the oil change.

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Pleasent employees who took pride in their work

Pleasent employees who took pride in their work

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Great customer service. Manager Tom is extraordinary guy. Staff member Jihad also great. Very good customer service.

Great customer service. Manager Tom is extraordinary guy. Staff member Jihad also great. Very good customer service.

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The Customer Service reps are professional and courteous. Makes for a pleasurable experience.

The Customer Service reps are professional and courteous. Makes for a pleasurable experience.

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Talked threw the process and explained what they were doing and why

Talked threw the process and explained what they were doing and why

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I had a guy Felipe help me! He talked me through what my car needed and what had to be taken care of. He was super friendly and ...

I had a guy Felipe help me! He talked me through what my car needed and what had to be taken care of. He was super friendly and completely professional. Overall great experience.

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Everyone at the Rutherford center was so helpful and professional. I was amazed by my experience there. The manager oversaw ever ...

Everyone at the Rutherford center was so helpful and professional. I was amazed by my experience there. The manager oversaw everything that was being done which insured a double check of all services. They took time to explain products to me and even showed me what my air filter looked like and showed the new one before replacing it. I was in and out in about 20-30 minutes. Awesome job!!! This will be where I return for all future services!

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Very friendly and very fast at completing the work

Very friendly and very fast at completing the work

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Friendly staff and good customer service. I'll be back for my next oil change.

Friendly staff and good customer service. I'll be back for my next oil change.

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This oil change took place at a new Valvoline center to me. And as usual I received the same great service I've come to expect. ...

This oil change took place at a new Valvoline center to me. And as usual I received the same great service I've come to expect. Keep up the good work.

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The guys were professional, fast, efficient, and on top of it all...complete gentlemen!

The guys were professional, fast, efficient, and on top of it all...complete gentlemen!

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Polite, efficient staff. Have been here many times before

Polite, efficient staff. Have been here many times before

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THE UP-SELL ON PRODUCTS AND SERVICES

THE UP-SELL ON PRODUCTS AND SERVICES

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Its quick and no hidden fees

Its quick and no hidden fees

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Great staff, all work was explained and recommendations given.

Great staff, all work was explained and recommendations given.

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My Technicians did an awesome job of making me feel like a valued customer. Jihad did most of the topside work and let me know w ...

My Technicians did an awesome job of making me feel like a valued customer. Jihad did most of the topside work and let me know what was happening every step of the way which i appreciated. He was very thorough. When the service was done, Matthew came up from the bottom side, introduced himself and was very nice. Everyone did a great job! There was also another gentleman with long hair in the next bay (didnt catch his name) who initially greeted me outside and was very nice.

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Been going here for years and the service is always great.

Been going here for years and the service is always great.

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Do not like the turnaround. There seems to be new people working and you can't have a relationship with the workers if always c ...

Do not like the turnaround. There seems to be new people working and you can't have a relationship with the workers if always changing. Cannot build trust

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The service tech was great. Pointed out an issue and even took a picture! Fantastic service!

The service tech was great. Pointed out an issue and even took a picture! Fantastic service!

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I was attended to promptly when pulling up. The mechanics explained exactly what they were going to do prior to making any adju ...

I was attended to promptly when pulling up. The mechanics explained exactly what they were going to do prior to making any adjustments to my truck. They all seemed very knowledgeable.

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Tom the manager was amazing! Very polite and professional! The other ancillary staff were also great! Best customer service I’ve ...

Tom the manager was amazing! Very polite and professional! The other ancillary staff were also great! Best customer service I’ve experienced

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Great customer service

Great customer service

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The staff was polite and very courteous. They truly know the meaning of the customer come first.

The staff was polite and very courteous. They truly know the meaning of the customer come first.

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The staff was extremely knowledgeable and polite.Very professional.

The staff was extremely knowledgeable and polite.Very professional.

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The representative was friendly enough

The representative was friendly enough

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Tom the service manager assisted me in my oil change he went above and beyond to make sure that my service there was excellent a ...

Tom the service manager assisted me in my oil change he went above and beyond to make sure that my service there was excellent and he served all of my needs and even went as far as cleaning the undercarriage of my vehicle where it was covered in oil from an old leak

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Professional and very nice

Professional and very nice

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Highly satisfied with the service. I felt as if they were operating on my truck, making all checks and they were very organized ...

Highly satisfied with the service. I felt as if they were operating on my truck, making all checks and they were very organized and insnyc with one another . all were gentleman ,respectful and communicated all things .

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Your staff was too busy on what to order for lunch and not doing their job.It doesn't take 15 minutes of discussion to figure ou ...

Your staff was too busy on what to order for lunch and not doing their job.It doesn't take 15 minutes of discussion to figure out lunch.

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Courteous, pleasant service. Feel $44 for inside air filter too expensive.

Courteous, pleasant service. Feel $44 for inside air filter too expensive.

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highly satisfied with the service ...but highly unsatified with the EXPENSIVE price!!!!! you can do better

highly satisfied with the service ...but highly unsatified with the EXPENSIVE price!!!!! you can do better

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I don’t give the best on a Survey

I don’t give the best on a Survey

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The service was very helpful in pointing out several conditions which should be addressed in the future. The staff was courteou ...

The service was very helpful in pointing out several conditions which should be addressed in the future. The staff was courteous and told me everything they were doing in clear instructions.

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Very friendly staff. Fast service.

Very friendly staff. Fast service.

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Felipe worked on my oil change and he has done so a few times in the past. He is always very friendly and professional. Devonte ...

Felipe worked on my oil change and he has done so a few times in the past. He is always very friendly and professional. Devonte and Pavlin were great as well.

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very nice and hard working employees.....

very nice and hard working employees.....

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Overpriced

Overpriced

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Quick in and out

Quick in and out

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The staff was very professional and efficient. The wait time was not too long.

The staff was very professional and efficient. The wait time was not too long.

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Staff was very knowledagable and got the job done quick.

Staff was very knowledagable and got the job done quick.

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Good service!!!

Good service!!!

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All of the employees were very pleasant, and answered any questions that I had.

All of the employees were very pleasant, and answered any questions that I had.

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Guys checked everything in the car and let me know in advance what was going wrong

Guys checked everything in the car and let me know in advance what was going wrong

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Tom and Oscar were friendly , helpful and informative . Service was quick and well done . The people make the service . This the ...

Tom and Oscar were friendly , helpful and informative . Service was quick and well done . The people make the service . This the high rating .

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The manager Tom was very knowledgeable and courteous

The manager Tom was very knowledgeable and courteous

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high and friendly customer service. checking the oil level and adding a particular oil. adding windscreen washer fluid.

high and friendly customer service. checking the oil level and adding a particular oil. adding windscreen washer fluid.

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I like the speed and knowledge of the staff. They don't waste time.

I like the speed and knowledge of the staff. They don't waste time.

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I was expecting a little bit more then what I received. I once worked for two valvolines in the past. Then y'all offer so many s ...

I was expecting a little bit more then what I received. I once worked for two valvolines in the past. Then y'all offer so many services all I was spoken to about was my air filter and serpentine belt and I know for a fact my transmission needed servicing and my fuel system needed cleaning.

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I was glad that they did not try to pressure me to do additional services but did note them down for me.

I was glad that they did not try to pressure me to do additional services but did note them down for me.

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Guys working at that place were friendly and very professional

Guys working at that place were friendly and very professional

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excellent work by each person on the team. i wish they ran the whole country. you folks are the best.

excellent work by each person on the team. i wish they ran the whole country. you folks are the best.

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Tom went above and beyond, help change my license plate, didnt feel pressure to buy new parts, great experience and you can’t he ...

Tom went above and beyond, help change my license plate, didnt feel pressure to buy new parts, great experience and you can’t help the wait when other people have arrived first!

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Tom the service attendant was very knowledgeable and friendly. This is not the first time I’been there and it will not be my las ...

Tom the service attendant was very knowledgeable and friendly. This is not the first time I’been there and it will not be my last

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service was fast friendly and not expensive

service was fast friendly and not expensive

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I went a little bit before work and the employee made sure to check what my schedule was and made sure he got me out of there wi ...

I went a little bit before work and the employee made sure to check what my schedule was and made sure he got me out of there with time to get to work. they all where very polite and professional. I felt my car was in good hands.

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They r very qualified and honest.

They r very qualified and honest.

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I have a VIP card that isn't honored anymore. Not business friendly for a customer over 15 years.

I have a VIP card that isn't honored anymore. Not business friendly for a customer over 15 years.

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Very informative workers. They were nice and knowledgeable. Felt like they followed routine.

Very informative workers. They were nice and knowledgeable. Felt like they followed routine.

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Staff was courteous and efficient. will definitely use again

Staff was courteous and efficient. will definitely use again

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10 minute oil changes done right, never had an issue even though it's a very fast service. Can't tell you how many times the dea ...

10 minute oil changes done right, never had an issue even though it's a very fast service. Can't tell you how many times the dealer messed something up- oil cap left off missing lugs etc I have peace of mind here and it's not a 3 hour ordeal

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Very knowledgeable technicians and friendly.

Very knowledgeable technicians and friendly.

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The staff and manager was excellent in providing service and doing a thoughtful check on my old car. They even told me a brake l ...

The staff and manager was excellent in providing service and doing a thoughtful check on my old car. They even told me a brake light was out, which proves to me that they actually care when they look at everything.

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About a month ago they told me I needed a new serpentine belt but at the time I passed on their recommendation sure enough a mon ...

About a month ago they told me I needed a new serpentine belt but at the time I passed on their recommendation sure enough a month later my belt went on me and I brought it to the station and an hour before they closed on Friday night and they had it repaired first thing in the Saturday morning cuz they had to get another part from AutoZone the next day. They were totally awesome about this! They save me the trip of taking it to another gas station to have it fixed because this is not part of their basic service and they went above and beyond to help me out and even replace my fuel filter for free. Thanks Valvoline!

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Everything was done quick and accurate

Everything was done quick and accurate

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This is my second time at this Valvoline and I came back for a reason. The service here is above and beyond! Unfortunately these ...

This is my second time at this Valvoline and I came back for a reason. The service here is above and beyond! Unfortunately these days it’s rare you receive top notch customer service but Valvoline in East Rutherford is one of the few exceptions. They’re definitely doing something right here. This visit Tom helped me and was wonderful. I also want to give a shout out to the staff that helped me during my 1st visit because I never got around to the 1st survey- Albbitt, Andre and Pavlin are also awesome. The staff here are kind, knowledgeable and friendly. Everyone just appears genuinely happy to be there which is refreshing- and contagious! Thanks for the great service.

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Guys were awesome and explained everything to me. Very polite and caring

Guys were awesome and explained everything to me. Very polite and caring

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Manager Tom was very professional, running a tight ship. Used checklists; employees were focused and professional. Double checke ...

Manager Tom was very professional, running a tight ship. Used checklists; employees were focused and professional. Double checked work done. Tom was very clear communicator, obviously very concerned about doing a great job for the customer and effectively executing the work requested. I have been to many of these quick oil change facilities and never have I been so impressed with the leadership, process and professionalism of the team. Everybody moved quickly and purposefully and the discussion between Tom and his team and among the team was about the work. Little to no banter.

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Battery died while waiting for center to open. Mike jump started my car did it pressure me to buy a new battery. He was patient ...

Battery died while waiting for center to open. Mike jump started my car did it pressure me to buy a new battery. He was patient and compationate.

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The staff is friendly and courteous and always greets us. I take a few cars there and also like the fact that I can stay in my c ...

The staff is friendly and courteous and always greets us. I take a few cars there and also like the fact that I can stay in my car during the service.

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It took a time waiting for another Customer who arrived first.

It took a time waiting for another Customer who arrived first.

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Very couteous and friendly staff.

Very couteous and friendly staff.

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They are always opened when I have the time to get the oil changed. I haven’t had a problem with them since I started coming her ...

They are always opened when I have the time to get the oil changed. I haven’t had a problem with them since I started coming here.

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The staff was knowledgeable and courteous. And informed me of other items I could purchase without pressure. I will come back.

The staff was knowledgeable and courteous. And informed me of other items I could purchase without pressure. I will come back.

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I've been using this Volvoline for years.

I've been using this Volvoline for years.

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The employees here are courteous professional & knowledge.

The employees here are courteous professional & knowledge.

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My customer service representative, Pavlin, was extremely helpful. He was polite and professional, and I felt at ease when he wa ...

My customer service representative, Pavlin, was extremely helpful. He was polite and professional, and I felt at ease when he was working on my car. I've seen him at Valvoline for years and I can see why. He makes the customer feel comfortable and taken care of.

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Well ,price on oil additive was a little expensive

Well ,price on oil additive was a little expensive

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I dealt with the manager and he was so courteous and told me truthfully that I did not need service. I will go back again and ag ...

I dealt with the manager and he was so courteous and told me truthfully that I did not need service. I will go back again and again.

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guys were very professional and I am impressed with them all on shift. ill be coming back here.

guys were very professional and I am impressed with them all on shift. ill be coming back here.

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Only because of long wait. Over 1/2 hour.Other than that, cool.

Only because of long wait. Over 1/2 hour.Other than that, cool.

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Curtious and realizable service

Curtious and realizable service

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fast, efficient, clean and professional staff

fast, efficient, clean and professional staff

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The manager was very kind. Not pushy at all. Helped me understand why I needed a blend for the type of driving that I was doing, ...

The manager was very kind. Not pushy at all. Helped me understand why I needed a blend for the type of driving that I was doing, and the fact that I didn't like to get an oil change every 3000 miles and waited longer. The location is very convenient for me, and because the staff is so kind and easy to work with, I will definitely be returning for the duration of my lease.

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after years of goin there excellent trusted work always

after years of goin there excellent trusted work always

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Staff was extremely helpful and knowledgeable. Pleasant experience and Valvoline will be my only choice for service in the futur ...

Staff was extremely helpful and knowledgeable. Pleasant experience and Valvoline will be my only choice for service in the future!

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A great winter oil change experience. Like a drive through hamburger joint. A bit pricier than i expected for a synthetic blend ...

A great winter oil change experience. Like a drive through hamburger joint. A bit pricier than i expected for a synthetic blend change, but no bad. considering the conveniences of Sunday openings, and not getting out of the car, i would go again.

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I'd have to go back a few times on different days, with different staff, to establish if indeed this is a good location to get m ...

I'd have to go back a few times on different days, with different staff, to establish if indeed this is a good location to get my loyal business.

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Shop Manger know his job and his knowledge to mange other in a stressful situation was great.

Shop Manger know his job and his knowledge to mange other in a stressful situation was great.

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I have been going to this location for 17 years. Staff and ownership has changed a number is time. The service has always been ...

I have been going to this location for 17 years. Staff and ownership has changed a number is time. The service has always been good and still have the same car over that period. I only take to this location. I attribute the longevity of the car to a good maintance program

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Staff is friendly and knowledgeable.

Staff is friendly and knowledgeable.

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The service was outstanding. The workers were very courteous and explained everything that they did.

The service was outstanding. The workers were very courteous and explained everything that they did.

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Very friendly staff. They never make one feel inferior or stupid. They take their time explaining what they are doing.

Very friendly staff. They never make one feel inferior or stupid. They take their time explaining what they are doing.

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The valvoline location that I go to is always very busy however that does not stop me from returning here to get my car serviced ...

The valvoline location that I go to is always very busy however that does not stop me from returning here to get my car serviced. They are always quick to get customers in and out while still be very courteous and thorough. I will return again!

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Only because of the wait to get into the bay. I had tried for 4 weeks to get the oil changed but there was always a backup of c ...

Only because of the wait to get into the bay. I had tried for 4 weeks to get the oil changed but there was always a backup of cars. They told me they had been very busy since before Christmas.

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No price qiven. After coupon rejected still no price given. Could not find me in computer. Long time customer.Way more expensive ...

No price qiven. After coupon rejected still no price given. Could not find me in computer. Long time customer.Way more expensive than in the past.At least double or 100% increase.

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Use synthetic—double the price for twice the mileage.Sticker on windshield should reflect that

Use synthetic—double the price for twice the mileage.Sticker on windshield should reflect that

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Never a long wait at all and every attendant that has taken care of me has been so courteous and explain every thing they do fro ...

Never a long wait at all and every attendant that has taken care of me has been so courteous and explain every thing they do from tire pressure, to oil brands,to if you do or dont need an air filter.Love going there and have told several people as well.

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Very quick, very professional, even gave a tip!

Very quick, very professional, even gave a tip!

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The guys were knowledgeable, efficient and pleasant.

The guys were knowledgeable, efficient and pleasant.

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The guys are use to seeing me come in; my primary reason for coming in today, was to have my tires inflated, but also to get an ...

The guys are use to seeing me come in; my primary reason for coming in today, was to have my tires inflated, but also to get an honest assessment, of how much longer I should be using the tires; the team explained that the tires should be changed at a convenient time, as the tread had only a bit more than the prescribed tread left. I also took the time to get the oil changed, while I was there. They informed me of what I should be looking to change in the near future, but did not pressure me to do it on this visit.

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Usually I have to wait a bit but during this visit, I did not wait at all. Staff was very friendly as always. It is my go-to p ...

Usually I have to wait a bit but during this visit, I did not wait at all. Staff was very friendly as always. It is my go-to place for a quick oil change.

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Tom was very professional and knowledgeable

Tom was very professional and knowledgeable

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The staff was very friendly and informative when explaining my services. Even though the wait was longer than I expected the ser ...

The staff was very friendly and informative when explaining my services. Even though the wait was longer than I expected the service made up for it.

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Tom was very helpful and honest.

Tom was very helpful and honest.

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The staff was very professional all with great personalities and got the job done quick while having fun

The staff was very professional all with great personalities and got the job done quick while having fun

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They worked really well as a team despite how busy it was

They worked really well as a team despite how busy it was

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The service was a smooth transaction.

The service was a smooth transaction.

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everyone was respectful and nice. service was fast.

everyone was respectful and nice. service was fast.

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Workers very kind and efficient team work

Workers very kind and efficient team work

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waiting line too long (over 1 hour imposibble!) not enough workers

waiting line too long (over 1 hour imposibble!) not enough workers

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As an overall issue was more about the wait outside to get the service needed. All I did was a simple oil change, but feel like ...

As an overall issue was more about the wait outside to get the service needed. All I did was a simple oil change, but feel like the guys really pressure you to get other services which I guess is there job as well. A lot of fooling around was going as well which isn't very professional.

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Friendly staff and knowledgeable staff.

Friendly staff and knowledgeable staff.

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Albert and the others were very nice very professional

Albert and the others were very nice very professional

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Because they take the time to explain everything to me.

Because they take the time to explain everything to me.

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The service I received was top notch. My car was thourghly checked and the employees were very knowledgeable. I had questions ab ...

The service I received was top notch. My car was thourghly checked and the employees were very knowledgeable. I had questions about the car and concerns and they were able to answer them and give me helpful suggestions to better the situation.

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Courteous staff and efficient service.

Courteous staff and efficient service.

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Everybody was polite and professional.

Everybody was polite and professional.

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I wanted to replace my serpentine belt and the part was not available for my vehicle.

I wanted to replace my serpentine belt and the part was not available for my vehicle.

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I do not like solicitation for other services except for the regular oil change. That means no engine treatment or transmission ...

I do not like solicitation for other services except for the regular oil change. That means no engine treatment or transmission fluid or coolant flush etc. Just a regular oil change and brake light replacement as I requested. Staff was very courteous but not sure if they are trained to push for these other services. I wish they didn't.

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I appreciate the "non-pressure" to purchase additional services. In the past, it was always a good idea that what they see can ...

I appreciate the "non-pressure" to purchase additional services. In the past, it was always a good idea that what they see can be listed for future review and taking care of. This time we neededa battery so we had them install it. Upselling is a no-no which is why we hate going to the dealership.Anyway, good job guys.

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Friendly staff, fast working.

Friendly staff, fast working.

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The workers were very patient, informative, and made me feel very confident in the service unlike getting serviced at a dealersh ...

The workers were very patient, informative, and made me feel very confident in the service unlike getting serviced at a dealership.

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As always the service was great and the guys were awesome, even helped me change out a broken blinker light.

As always the service was great and the guys were awesome, even helped me change out a broken blinker light.

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The guys are friendly and competent.

The guys are friendly and competent.

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I would like to be informed of any engine oil leaks and transmission fluid leaks and just find out about these in the comments s ...

I would like to be informed of any engine oil leaks and transmission fluid leaks and just find out about these in the comments section of my emailed receipt. I would like to be informed of any issues at the time of service so I can ask about immediately. In this way, I would know how urgent the follow up should be.

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Staff goodValvoline companynis very popular

Staff goodValvoline companynis very popular

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professional staff and very helpful with information

professional staff and very helpful with information

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I am long time customer at the location in East Rutherford and the employees there never fail to satisfy in every aspect of my v ...

I am long time customer at the location in East Rutherford and the employees there never fail to satisfy in every aspect of my visit. I have seen people come and go, which of course is just the nature of the business. However, every employee that I’ve come in contact with through the years has been dedicated, respectful, knowledgeable and nothing short of professional in every way. My most recent visit was no exception. Technician Pierre along with Tom Biggie the manager at this facility went above and beyond expectations when I called late in the day prior to closing with a battery problem that just couldn’t wait because of my business. They immediately researched and found that they had it in stock and told me to just come right in. They both worked on the problem and resolved it expeditiously along with an oil change to which I was entirely grateful for their efforts. Once again, Valvoline of East Rutherford NJ scores very high marks in my book and I constantly recommend them to everyone!

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BEST SERVICE

BEST SERVICE

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quick reliable service

quick reliable service

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Very helpful very polite very professional

Very helpful very polite very professional

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Always fast and efficient. Never had any issues

Always fast and efficient. Never had any issues

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Friendly customer service

Friendly customer service