458 Paterson Avenue
East Rutherford, NJ, 07073

The manager here is incredible. Very very happy with

The manager here is incredible. Very very happy with

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the technician took time to answer all of my questions without hesitation. explained in detail everything that was done to my ve ...

the technician took time to answer all of my questions without hesitation. explained in detail everything that was done to my vehicle. very sweet, kind, and courteous.

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I go here all the time because I am always satisfied

I go here all the time because I am always satisfied

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Superb customer service as always

Superb customer service as always

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Workers were exceptionally courteous and excellent at explaining recommended services.

Workers were exceptionally courteous and excellent at explaining recommended services.

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Every thing went smoothly and quickly. The only part I disagree with is the pricing seems a little high. Maybe there could be be ...

Every thing went smoothly and quickly. The only part I disagree with is the pricing seems a little high. Maybe there could be better discounts for repeating customers.

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Everything is excellent!!

Everything is excellent!!

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The time vefore thus visit i normally get conventional oil but was given synthetic and not told until I got the bill

The time vefore thus visit i normally get conventional oil but was given synthetic and not told until I got the bill

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For the most Part I was... it's just gotten very expensive. I'm a regular customer and it feels like the las few years prices ke ...

For the most Part I was... it's just gotten very expensive. I'm a regular customer and it feels like the las few years prices keep going up

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Expensive

Expensive

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I was told last time about getting my transmission fluid service done and having them do it, but I passed at the time. I went th ...

I was told last time about getting my transmission fluid service done and having them do it, but I passed at the time. I went this time looking to get it done. When I told them to do it, very promptly was I told its a sealed case and I would have to go somewhere else to have it checked. I was shocked with this as why couldn't they tell me that last time, so I can make proper arrangements.

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I could tell that Felipe knew what he what he was talking about and made me feel confident that my car was in good hands. He was ...

I could tell that Felipe knew what he what he was talking about and made me feel confident that my car was in good hands. He was very nice and explained things to me that I did not understand without a problem. He was super helpful.

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BEST SERVICE

BEST SERVICE

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Connor and his crew were wonderful

Connor and his crew were wonderful

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Staff is courteous and friendly. They communicated every step of the process for my oil change. Will be going back for as long ...

Staff is courteous and friendly. They communicated every step of the process for my oil change. Will be going back for as long as I have a car!

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The guys were polite, courteous and professional. The service was very fast. Thank you

The guys were polite, courteous and professional. The service was very fast. Thank you

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I am rarely highly satisfied by any consumer experience.

I am rarely highly satisfied by any consumer experience.

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Quick service, friendly and knowledgeable staff, and great price.

Quick service, friendly and knowledgeable staff, and great price.

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quick, easy, and he wasn't aggressive in selling me services when I declined

quick, easy, and he wasn't aggressive in selling me services when I declined

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professional and friendly service

professional and friendly service

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I have gone to the East Rutherford, NJ location for many years. The service is impeccable, as is the Staff. This past visit my ...

I have gone to the East Rutherford, NJ location for many years. The service is impeccable, as is the Staff. This past visit my service was superb, and my Technician, Connor was the best one yet. I am very appreciative of his help and guidance.

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Did not wait too much. Staff very professional and polite

Did not wait too much. Staff very professional and polite

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Prompt and excellent service along with professional customer service

Prompt and excellent service along with professional customer service

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The gentlemen who helped me with my oil change were very thorough and the process was speedy. The service was friendly, non-pres ...

The gentlemen who helped me with my oil change were very thorough and the process was speedy. The service was friendly, non-pressuring, and very approachable. I enjoyed this visit way more than i thought i would. (Valvoline East Rutherford NJ)

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My serviceman was knowledgable and friendly. His name was Connor and he explained my battery problem along with other items. Eve ...

My serviceman was knowledgable and friendly. His name was Connor and he explained my battery problem along with other items. Everything was done in my presence which I was happy about. He took my coupon and I went on my way. I will be back.

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Connor was very informative. Told me exactly what was being done. Very nice

Connor was very informative. Told me exactly what was being done. Very nice

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One block from were I work didn't have to wait more than five minutes to enter very friendly staff extremely quick

One block from were I work didn't have to wait more than five minutes to enter very friendly staff extremely quick

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Good job

Good job

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They explain things very well and slow lol

They explain things very well and slow lol

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I will never return to Valvoline to service any of my cars. Technician claimed that oil has expiration date even though oil is ...

I will never return to Valvoline to service any of my cars. Technician claimed that oil has expiration date even though oil is changed at 3,000 mile intervals, which is 2,000 earlier than manufacturer's suggested interval of 5,000 miles. Base oil is a synthetic blend. Oils do not have a shelf life of several months, especially synthetic or synthetic blend. I was a diesel engineer on a large merchant vessel. Maintenance intervals are completely based on actual running hours or mileage for a car! Technicians need to stop lying to the public trying t sell unnecessary services and treating people as if they are stupid. BTW because of my area of expertise, many of my family members ask my opinion of where to go. Well, Valvoline was at the top of my do not go to list. So that's 8 families x 3 to 4 cars each. That's quite a bit of business. Too bad though because the convenience was a real attraction. However, the technicians, of course following corporate instruction, are pushed to sell unnecessary services. Well that's OK, there are many oil change places willing to provide the service without the unnecessary and annoying attitude given by Valvoline employees.

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Great staff. Friendly and do their job very well.

Great staff. Friendly and do their job very well.

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The attendant that helped recommend the type of oil and things to look out for with my car was very knowledgeable and friendly. ...

The attendant that helped recommend the type of oil and things to look out for with my car was very knowledgeable and friendly. I felt comfortable to ask questions about any routine checks I should consider and felt that I got all the answers because of it. Thanks for the great service and this is always my go to place!

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Service tech were very competant

Service tech were very competant

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Tom was very nice, professional, and fast. Keep up the good job!!!!!

Tom was very nice, professional, and fast. Keep up the good job!!!!!

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The staff were extremely friendly knowledgeable and overall was very pleased with my visit.

The staff were extremely friendly knowledgeable and overall was very pleased with my visit.

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I don't like add on sales

I don't like add on sales

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Great team, good experience.

Great team, good experience.

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Had a Groupon for oil change , that stated special oil filter can be extra charges, then was tone that my Toyota Corolla needed ...

Had a Groupon for oil change , that stated special oil filter can be extra charges, then was tone that my Toyota Corolla needed special filter which I found hard to believe but paid the extra $8

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was quick and thorough

was quick and thorough

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I'm a tough grader. I was happy with my experience and would not hesitate to use the service in the future.

I'm a tough grader. I was happy with my experience and would not hesitate to use the service in the future.

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The mechanics (Tom and pavlin ) as always... courteous and always treat me great...I won't go anywhere else

The mechanics (Tom and pavlin ) as always... courteous and always treat me great...I won't go anywhere else

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Your prices are a bit but but the service was outstanding.

Your prices are a bit but but the service was outstanding.

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Quick & efficient service

Quick & efficient service

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Very prompt

Very prompt

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Quick service, no hassles and sale pressures. Have been going to the same place a long time with no issues.

Quick service, no hassles and sale pressures. Have been going to the same place a long time with no issues.

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Team got the work I requested done quickly, and made suggestions to future maintenance needs. One service I added this time, I' ...

Team got the work I requested done quickly, and made suggestions to future maintenance needs. One service I added this time, I'll do an additional one next time... all helps to maintain my vehicle.

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- nice welcoming - high professionalism - instant service

- nice welcoming - high professionalism - instant service

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I feel Prices of few accessories are high when I compare it with the rest of the market.

I feel Prices of few accessories are high when I compare it with the rest of the market.

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Friendly staff, quick and easy, no hassle

Friendly staff, quick and easy, no hassle

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I believe the gentleman who talked me through everything is named Connor. He was extremely friendly and helpful through my visit ...

I believe the gentleman who talked me through everything is named Connor. He was extremely friendly and helpful through my visit. He explained all the services I needed and ran prices by me before having me answer if I wanted to go through with the extra ones.

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The guys here are top of the line - always super friendly and always tell you what they are doing and how they are doing it.. I ...

The guys here are top of the line - always super friendly and always tell you what they are doing and how they are doing it.. I consistently come back and recommend based on the staff experience here.

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The guy helping me and the other guys were are very nice and friendly. He also explained everything my car needed in a great way ...

The guy helping me and the other guys were are very nice and friendly. He also explained everything my car needed in a great way.

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very good service.

very good service.

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Been using Valvoline for years, never had an issue, that is why I return.

Been using Valvoline for years, never had an issue, that is why I return.

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Excellent customer service provided by all the employees at the location i visited...

Excellent customer service provided by all the employees at the location i visited...

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My car runs well

My car runs well

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Jeff was very professional and an excellent representative of your company

Jeff was very professional and an excellent representative of your company

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Tom, the manager, greeted me when I pulled up to the garage. He gave me an indication of the wait time then helped guide my vehi ...

Tom, the manager, greeted me when I pulled up to the garage. He gave me an indication of the wait time then helped guide my vehicle into the garage. He personally walked me through all the available options and recommended services for my vehicle, and even helped by applying a coupon to save me some money. Overall highly satisfied with my visit and will be returning to the East Rutherford, NJ location for future services.

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Tom, Jose and the other three gentleman were not only professional but informative throughout my oil change. I appreciated their ...

Tom, Jose and the other three gentleman were not only professional but informative throughout my oil change. I appreciated their courtesy towards me.

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The professional attitude of the staff, and the knowledge of the staff. I learned so much just from this one visit on how to ta ...

The professional attitude of the staff, and the knowledge of the staff. I learned so much just from this one visit on how to take care of my particular year make and model car. Efficient, educational and friendly. Excellent service, way beyond my expectations!!

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Connor and the crew were great.

Connor and the crew were great.

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Always have great service every time I come here

Always have great service every time I come here

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the staff was in good spirit. When I arrived....it was very busy and they were cool calm and collected and did not rush any cust ...

the staff was in good spirit. When I arrived....it was very busy and they were cool calm and collected and did not rush any customer but maintained to do the work for each person in a timely manner

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Tom and his staff run an excellent and very efficient shop . Will be utilizing this place for future oil chamges.

Tom and his staff run an excellent and very efficient shop . Will be utilizing this place for future oil chamges.

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The customer service was amazing! I was greeting right as I pulled up and then even told after the next car pulled up about how ...

The customer service was amazing! I was greeting right as I pulled up and then even told after the next car pulled up about how long the wait time would be. They were very thorough on inspecting my car and did not try and upsell things that were not necessary. They did recommend things that were important. After the oil change there was trouble closing my hood as someone had backed into me a few days prior, the gentleman tried to fix it and when it was discovered more attention would be needed a man named Tom had me pull up and took time to make sure that the hood will open and close easily now. It may have only taken a few minutes of his time but as a traveling therapist who is only in town for a few months and does not know a lot of places to go, it really meant a lot that they were willing to go the extra mile. I will definitely be back and will also recommend this location and company to anyone I come in contact with. I am extremely satisfied.

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The tech was honest with me, told me what services were due for my car.

The tech was honest with me, told me what services were due for my car.

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Professional service and answered my questionsc

Professional service and answered my questionsc

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The people were personable and the service was quick. Also the value was explained well.

The people were personable and the service was quick. Also the value was explained well.

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Dave , Paulin and Tom were extremely courteous and helpful as they always are

Dave , Paulin and Tom were extremely courteous and helpful as they always are

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Good price good service

Good price good service

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All the personal in the shop were very professional and friendly. My topside service member, Connor, was extremely knowledgeable ...

All the personal in the shop were very professional and friendly. My topside service member, Connor, was extremely knowledgeable and probably saved me from having to make an expensive repair when he explained about changing my cabin air filter. When he went to make the switch of filters we discovered a mouse had built a nest and almost caused the filter to drop into the fan. Connor relayed all information about my vehicle in way I could easily understand. Although this was not my regular Valvoline shop I would not hesitate returning if in this area again.

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The professionalism of the staff

The professionalism of the staff

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The guys were great and extremely knowledgeable and they all were very sincere and professional.

The guys were great and extremely knowledgeable and they all were very sincere and professional.

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Staff handled my oil change and transmission fluid promptly and very professionally. That is why I have been coming here since b ...

Staff handled my oil change and transmission fluid promptly and very professionally. That is why I have been coming here since before it was Valvoline.

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professionalism

professionalism

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The guys were courteous, quick and gave me some knowledge on my 4wd fluid that I was not aware of. I upgraded my service because ...

The guys were courteous, quick and gave me some knowledge on my 4wd fluid that I was not aware of. I upgraded my service because of their knowledge and they were 100 percent correct, I researched after. Nice, polite courteous young men that actually seemed to care about what they were doing. A+ service

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The service was prompt and satisfactory, but not extraordinaire

The service was prompt and satisfactory, but not extraordinaire

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I can't tell what's going on under the car and what's going in the car.

I can't tell what's going on under the car and what's going in the car.

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I'mConstantly trying to be upsold when I visit. I understand the process, as I work in sales as well. But I brought in my newly ...

I'mConstantly trying to be upsold when I visit. I understand the process, as I work in sales as well. But I brought in my newly purchased vehicle For a routine oil change and was told about many other aspect of my car that I needed to fix. This, however I knew was not true, due to the fact that I had just purchased my car less than 3 months ago. I payed for the service because i utilize my car daily for work and need it to be fully functional. I believe that valvoline is able to detect problems and but I hate that every time I visit I'm told that I NEED to purchase something more and in some occasions feel pressured.

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I had to spend more money than expected.

I had to spend more money than expected.

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TOM WAS GREAT EXPLAINED EVERYTHING BEFORE IT WAS DONE. GREAT EXPERIENCE NO PRESSURE.

TOM WAS GREAT EXPLAINED EVERYTHING BEFORE IT WAS DONE. GREAT EXPERIENCE NO PRESSURE.

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I blame my vehicle, as it is not easy to work on. The overall time spent there was just a bit more than I had allotted for.

I blame my vehicle, as it is not easy to work on. The overall time spent there was just a bit more than I had allotted for.

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Great guys. Treated like family

Great guys. Treated like family

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I've been going to the East Rutherford, NJ location for several years, the staff is very friendly, they are fast, do a great job ...

I've been going to the East Rutherford, NJ location for several years, the staff is very friendly, they are fast, do a great job and most importantly, they don't pressure me or make me feel pressured to buy any service. They simply give me the facts and I feel free to make my own decisions.

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Customer service was extremely great. Customer service rep Felipe. Was very knowledgeable and very customer service oriented.bei ...

Customer service was extremely great. Customer service rep Felipe. Was very knowledgeable and very customer service oriented.being that I have a new car I wasn't sure what oil to use he showed me all my options excellent job guys

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Fast service

Fast service

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The service techs were very pleasant and professional

The service techs were very pleasant and professional

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Always friendly and polite. Always explain services. Never pressure you.

Always friendly and polite. Always explain services. Never pressure you.

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I only got an oil change. They did a good job and were friendly. Maybe if I had more things done, I could better grade them. But ...

I only got an oil change. They did a good job and were friendly. Maybe if I had more things done, I could better grade them. But overall it was a positive experience.

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Super efficient

Super efficient

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I just wanted a oil and filter change, but they kept bring up what needed on the car. They wanted to me to spend on more money ...

I just wanted a oil and filter change, but they kept bring up what needed on the car. They wanted to me to spend on more money on a used car. If the car was new, I would of probably spent the money to fix the car. My car is 14 years old and I did not want to spend all this money on a used car. I do not need to be told what kind of oil to use also. I am not spending 84 dollars a oil change. Once I said no, they kept on pressuring me to purchase the most expensive oil. They were really annoying.

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Always come here, easy, quick and friendly.

Always come here, easy, quick and friendly.

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I was very satisfied with this visit and don't have any specific issues to communicate.

I was very satisfied with this visit and don't have any specific issues to communicate.

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The customer service is by far the best. There really isn't a need to go anywhere else. The service is fast and most importantly ...

The customer service is by far the best. There really isn't a need to go anywhere else. The service is fast and most importantly done right. They take the time to explain what services are being performed and keep you in the loop at all times.

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Thomas the manager was phenomenal!! Hands down, him and his crew are great. They handled my issue with my battery better than i ...

Thomas the manager was phenomenal!! Hands down, him and his crew are great. They handled my issue with my battery better than i expected. Customer for life.......

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Very helpful, the entire visit took about 20min . Left feeling very confident that they did a great job.Thanks very much

Very helpful, the entire visit took about 20min . Left feeling very confident that they did a great job.Thanks very much

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The service was prompt, the staff professional and friendly. The staff explained every thing in a clear manner.

The service was prompt, the staff professional and friendly. The staff explained every thing in a clear manner.

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Professional and efficient staff

Professional and efficient staff

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Great service & kind people

Great service & kind people

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Tom provided me with excellent customer service on my first visit. He gave me informative facts thoroughly about my car. Thanks ...

Tom provided me with excellent customer service on my first visit. He gave me informative facts thoroughly about my car. Thanks Tom great work!

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There was no problems everyone was nice told me exactly what was going on before it happened and would totally recommend to othe ...

There was no problems everyone was nice told me exactly what was going on before it happened and would totally recommend to others to visit valvoline.

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Friendly staff, quick oil change

Friendly staff, quick oil change

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Connor my rep was excellent! Everyone was very nice. I always go to that one.

Connor my rep was excellent! Everyone was very nice. I always go to that one.

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staff is always nice honest and know what they are doing

staff is always nice honest and know what they are doing

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They were professional and courteous. Informed me that one of my license plate light bulbs were out, which I was aware of. They ...

They were professional and courteous. Informed me that one of my license plate light bulbs were out, which I was aware of. They informed me of the price and offered to replace it, which I agreed.

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We were so impressed. The atmosphere was very pleasant. The teamwork was very evident.Each and every person did there job to mak ...

We were so impressed. The atmosphere was very pleasant. The teamwork was very evident.Each and every person did there job to make sure we were completely satisfied.Many thanks.

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Staff was as prompt as can be due to the amount of cars waiting. They were courteous and knowledgeable and not too sales orient ...

Staff was as prompt as can be due to the amount of cars waiting. They were courteous and knowledgeable and not too sales oriented.

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Friendly Staff. Fast. Didn't push unwanted products and services on to me.

Friendly Staff. Fast. Didn't push unwanted products and services on to me.

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The staff was very professional and honest. Kudos to them.

The staff was very professional and honest. Kudos to them.

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Courteous and informative staff

Courteous and informative staff

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They were very friendly. I wasn't pressured to get anything extra. I like the thorough check you give with the oil change.

They were very friendly. I wasn't pressured to get anything extra. I like the thorough check you give with the oil change.

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The service provided was excellent...the employee that serviced muy car was very professional, knowledgeable and courteous. He e ...

The service provided was excellent...the employee that serviced muy car was very professional, knowledgeable and courteous. He explained everything they were doing step by step....I will visit again.

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Quick and efficient. Notified of other work needed like air filters to be changed.

Quick and efficient. Notified of other work needed like air filters to be changed.

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The technicians were friendly and helpful. They made it a great experience.

The technicians were friendly and helpful. They made it a great experience.

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Frosted flakes, they're more than good they're GREAT!

Frosted flakes, they're more than good they're GREAT!

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took a long time

took a long time

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Station was down a man..JJ went above and beyond to accommodate..he did a great job! Fully explained as he went through the proc ...

Station was down a man..JJ went above and beyond to accommodate..he did a great job! Fully explained as he went through the process..

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I did not feel as if they were happy to have me as a customer, it was more, lets get the oil change and other items completed an ...

I did not feel as if they were happy to have me as a customer, it was more, lets get the oil change and other items completed and leave

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The staff was very nice and the service was quick

The staff was very nice and the service was quick

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Connor is a great sales rep and explained everything thoroughly definitely a great asset to the company. Guy downstairs was quic ...

Connor is a great sales rep and explained everything thoroughly definitely a great asset to the company. Guy downstairs was quick and I left with no issues and a fast service.

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Great service and super friendly guys. Excellent!

Great service and super friendly guys. Excellent!

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Good job

Good job

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very good professional service

very good professional service

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The manager was extremely courteous and knowledgeable. He explained all aspects of my service and answered all my questions.

The manager was extremely courteous and knowledgeable. He explained all aspects of my service and answered all my questions.

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The unexpected additional services that were recommended and completed. Discounts were offered for these.

The unexpected additional services that were recommended and completed. Discounts were offered for these.

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Oil change was done in reasonable time but outside wait was about 40 mins. I would love to see that waiting time managed differe ...

Oil change was done in reasonable time but outside wait was about 40 mins. I would love to see that waiting time managed differently rather than waiting in car . Apart was waiting overall experience was nice

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I was satisfied with the service I received- I do not feel i have to be highly statisfieed

I was satisfied with the service I received- I do not feel i have to be highly statisfieed

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Great staff, communication and service.

Great staff, communication and service.

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Tom and his crew were great. Very friendly and knowledgeable. Service was fast and they let me know the services I would need t ...

Tom and his crew were great. Very friendly and knowledgeable. Service was fast and they let me know the services I would need to have taken care of.

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coupon said 24.99 then when I got there said that was for a different oil service?!? Instead of that it was 62.00?! I felt duped ...

coupon said 24.99 then when I got there said that was for a different oil service?!? Instead of that it was 62.00?! I felt duped! They did accept the 15.00 coupon but then the different oil and the air filter increased the price substantially.

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Great customer service

Great customer service

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Quick and nice staff

Quick and nice staff

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The staff was extremely friendly, knowledgable, and accomodating. The manager, Tom, was performing my service with the help of ...

The staff was extremely friendly, knowledgable, and accomodating. The manager, Tom, was performing my service with the help of a trainee, and both were very helpful.Not only was their interaction with me very pleasant, but the training was interesting for me to hear and learn from, and it was very respectfully done.The service was no pressure and I felt that I received valuable knowledge and guidance on how best to service my vehicle.

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One of the guys seemed to be in training so that puts doubts about the quality of work

One of the guys seemed to be in training so that puts doubts about the quality of work

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Waited over 40 mins

Waited over 40 mins

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Hard working guys,they know what they're doing.Fast service

Hard working guys,they know what they're doing.Fast service

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GOOD PRICE AND GOOD SERVICE

GOOD PRICE AND GOOD SERVICE

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The reason why I would not visit this particular site is because of the distance from my home. I happened to be in the area and ...

The reason why I would not visit this particular site is because of the distance from my home. I happened to be in the area and decided to get an oil change. The service was excellent.

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I visited this establishment because my usual spot had too long of a wait. The services provided were very adequate, but I have ...

I visited this establishment because my usual spot had too long of a wait. The services provided were very adequate, but I have been spoiled by my first choice. The lack of a complimentary car wash was disappointing. Also, your technicians forgot to reset my oil service message on my ECU.

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I loved everything about the oil change but the wait was ridiculous I waited over an hour

I loved everything about the oil change but the wait was ridiculous I waited over an hour

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The staff was great just thought I paid a lot for the products and service

The staff was great just thought I paid a lot for the products and service

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I am a loyal customer, I wish I can create this satisfaction for my customers as a business owner as well.

I am a loyal customer, I wish I can create this satisfaction for my customers as a business owner as well.

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Courteous staff, good pricing and efficient service.

Courteous staff, good pricing and efficient service.

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The service was professional and neat. Prices were affordable.

The service was professional and neat. Prices were affordable.

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Good, fast service

Good, fast service

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I get my oil changed here all the time. The guy working on my car was very professional and very knowledgeable. I've worked with ...

I get my oil changed here all the time. The guy working on my car was very professional and very knowledgeable. I've worked with him on a few different occasions and am satisfied everytime

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The number of people working as a team were able to accomplish all the tasks that required attention. The vehicle light replacem ...

The number of people working as a team were able to accomplish all the tasks that required attention. The vehicle light replacement was alittle tricky so they had me pull my vehicle outside so they could finish the job while getting in other customers.

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The crew extremely professional in every way.

The crew extremely professional in every way.

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Great customer service

Great customer service

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Tom the manger always makes me feel rite at home. Has great knowledge and doesn't make me feel pressured to buy anything extra ...

Tom the manger always makes me feel rite at home. Has great knowledge and doesn't make me feel pressured to buy anything extra that I don't need. His honesty and integrity are second to none. The whole staff works great together.

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always get good service at a good price and in little time.

always get good service at a good price and in little time.

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Great atmosphere, valvoline has established a great culture of family. Love going at valvoline.

Great atmosphere, valvoline has established a great culture of family. Love going at valvoline.

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Will ascertain after several more visits.

Will ascertain after several more visits.

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Fast and efficient exactly what you're looking for

Fast and efficient exactly what you're looking for

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Because I've had great experiences there. The guys are very knowledgeable. They always ask if I have a coupon, and if I don', t ...

Because I've had great experiences there. The guys are very knowledgeable. They always ask if I have a coupon, and if I don', they usually offer a discount. (In fact this last visit is the only time the attendant didn't do so.). I pay for a full synthetic change, as I've been told it is the healthiest option for my vehicle. I like waiting in the car while the team works, and seeing the items that they are replacing. I think they had a couple of new guys that were good, but not as seasoned as the rest, but I'm sure they'll get there. Thanks Valvoline.

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Staff friendly and not pushy

Staff friendly and not pushy

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Because they check everything on the car

Because they check everything on the car

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polite patient with questionsprofessionalnicedidn't try to push any un-needed products/services

polite patient with questionsprofessionalnicedidn't try to push any un-needed products/services

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It's quick

It's quick

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The men that take care of my family s cars have been great to me for years. I had my car serviced and went home and had my wife' ...

The men that take care of my family s cars have been great to me for years. I had my car serviced and went home and had my wife's car serviced and all of this was done in 45 minutes. They always are very professional and treat me with respect. You should give these men a big raise, they are the big reason I keep coming back. Yours Truly, Patrick Dapuzzo.

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The service technician's overall professionalism and thoroughness of the service.

The service technician's overall professionalism and thoroughness of the service.

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Not only did the staff recommend what needed to be changed but explained why and showed me the difference on the actual parts. F ...

Not only did the staff recommend what needed to be changed but explained why and showed me the difference on the actual parts. For example the crush washer on the oil pan bolt, dirty cabin filter vs. the new one. Nice job

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Everything done professionally and fast

Everything done professionally and fast

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The staff was professional and very helpful, they all answered my questions in a friendly and clear way that I was able to under ...

The staff was professional and very helpful, they all answered my questions in a friendly and clear way that I was able to understand. Thank you guys!

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Very friendly and knowledgable staff.

Very friendly and knowledgable staff.

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I was very satisfied

I was very satisfied

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highly satisfied

highly satisfied

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Very satisfied with service. Had to purchase a battery also.

Very satisfied with service. Had to purchase a battery also.

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The guys working were great - very friendly, but not pushy. Very professional.

The guys working were great - very friendly, but not pushy. Very professional.

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Friendly professional technicians.

Friendly professional technicians.

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Wait time. And did not open on time. Only two workers and there are 2 service bays. It wasn't until 15-30 min later from opening ...

Wait time. And did not open on time. Only two workers and there are 2 service bays. It wasn't until 15-30 min later from opening 5That 4 workers were there so that service was efficient and quick.

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good job, friendly staff, know what he was doing. can't complain nothing about the whole experience.

good job, friendly staff, know what he was doing. can't complain nothing about the whole experience.

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Everything was perfectly nice and the staff was highly professional there was no reading room I will be in the car outside fo ...

Everything was perfectly nice and the staff was highly professional there was no reading room I will be in the car outside for the cars to get down there are two cars in behind me

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Friendly,fast,fair price.

Friendly,fast,fair price.

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I have gone to the same center for years. I am never disappointed. They are honest and do not try to up sell unnecessary items o ...

I have gone to the same center for years. I am never disappointed. They are honest and do not try to up sell unnecessary items or service. Always very kind and respectful.

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Tech was very knowledgeable about the services that were provided.

Tech was very knowledgeable about the services that were provided.

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The gentleman greeted me as soon as I pulled into the lot and told me the wait would be just a few minutes. When I pulled in, th ...

The gentleman greeted me as soon as I pulled into the lot and told me the wait would be just a few minutes. When I pulled in, the technician that assisted in the oil change was very personable. I felt confident they were getting the job done correctly. The atmosphere overall was very light and jovial. You could see everyone there got along very well. Happy employees = happy customers

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Fast; did not have to get off car.The manager clearly runs a very good operation.Technicians call out tasks completed so there i ...

Fast; did not have to get off car.The manager clearly runs a very good operation.Technicians call out tasks completed so there is a double check on this very important safety check.

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The technicians were very attentive and the pushy like other locations where they try upsell you other services. They explained ...

The technicians were very attentive and the pushy like other locations where they try upsell you other services. They explained the reasoning about the upsell but were not overbearing.

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I like the fact that additional products are suggested but have a problem with the excessive markup for simple things like air a ...

I like the fact that additional products are suggested but have a problem with the excessive markup for simple things like air and cabin filters. I would be inclined to have the techs install them if the price was reasonable but I can not justify spending 3 or 5 times as much on the parts. In most cases labor time is spent removing the parts to show the customer and returning them once the replacement is declined so why not just price the parts with a small mark up and have the customer accept the service? I was also told that my reserve was low for the coolant but not offered the option to have the coolant topped off. Instead I was told I needed a flush and fill. I had that service done only 20,000 miles ago. I do like the tech checking all of the lights on the car. This can save you a ticket down the road.

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Simple, clear explanation of each service not required and recommended.Focus of all attendants to complete service in a timely m ...

Simple, clear explanation of each service not required and recommended.Focus of all attendants to complete service in a timely manner.Long term customer of this service station.... each visit better than the one beforeThanks to all involved!

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Friendly service from Tom and Felepi

Friendly service from Tom and Felepi

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I was getting help from the manger on that day he was great friendly and help me with all my car issues! Definitely would recomm ...

I was getting help from the manger on that day he was great friendly and help me with all my car issues! Definitely would recommend this valvoline great staff and got the job done quick ...

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Service is always great and very courteous

Service is always great and very courteous

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I love going to Valvoline every time I need an oil change in my 2007 Chevy Colorado truck I trust Valvoline and believe and bac ...

I love going to Valvoline every time I need an oil change in my 2007 Chevy Colorado truck I trust Valvoline and believe and back what they tell me every single time I get an oil change are usually do it around between three and 5000 miles the service and the knowledge that the Valvoline crew is outstanding I recommend Valvoline to anybody that's not using them

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Information and customer service was on point, I will be bringing my 2nd car in soon.Thanks.

Information and customer service was on point, I will be bringing my 2nd car in soon.Thanks.

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All of the workers were amazing and they explained everything they were doing. They gave me their honest opinion and did not pus ...

All of the workers were amazing and they explained everything they were doing. They gave me their honest opinion and did not push any products. I would come back for every oil change for now on

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Great service and staff helpful and friendly

Great service and staff helpful and friendly

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They are knowledgeable, friendly, and get the job done in a timely manner.

They are knowledgeable, friendly, and get the job done in a timely manner.

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I had to wait 10-15 minutes, which I understand is not anyone's fault. Also, I did not like feeling (mildly) pressured to buy a ...

I had to wait 10-15 minutes, which I understand is not anyone's fault. Also, I did not like feeling (mildly) pressured to buy additional filters and services.

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Tom was super considerate and didn't make me feel dumb and never once talked down to me or made me feel like I didn't know what ...

Tom was super considerate and didn't make me feel dumb and never once talked down to me or made me feel like I didn't know what was going on.

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Great service with great management watching over

Great service with great management watching over

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COURTESY

COURTESY

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THE SERVICE GUYS WERE UNBELIVABLE

THE SERVICE GUYS WERE UNBELIVABLE

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I continually go back to this Valvoline because of the superior service and kind personnel. Tyler has been taking care of me for ...

I continually go back to this Valvoline because of the superior service and kind personnel. Tyler has been taking care of me for over 2 years now and he always "gives it to me straight". I always feel safe knowing my car is up to date and if I have a question or concern I can ask him.

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There is a new Manager, he was very pleasant and explained everything. Made recommendations but didn't insist. I will go back ...

There is a new Manager, he was very pleasant and explained everything. Made recommendations but didn't insist. I will go back tomorrow to get my tires rotated.

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always go there and always satisfied, very nice service people

always go there and always satisfied, very nice service people

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Always professional and quick.

Always professional and quick.

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Friendly staff

Friendly staff

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Quick service evendors with multiple services

Quick service evendors with multiple services

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The guys were friendly and knowledgeable.

The guys were friendly and knowledgeable.

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The staff was extremely friendly and professional and worked hard to make sure I got a discount on the services I received. They ...

The staff was extremely friendly and professional and worked hard to make sure I got a discount on the services I received. They did not pressure me to buy extra, and were really informative about what is services are best for my car to keep it running well. I am highly satisfied with the pricing, staff expertise and friendliness, and the speed of work.

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The manger runs a good show. All the team members are knowledgeable and friendly

The manger runs a good show. All the team members are knowledgeable and friendly

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The expertise of the employees and thoroughness with which they conduct themselves makes it a pleasure to bring my vehicle to th ...

The expertise of the employees and thoroughness with which they conduct themselves makes it a pleasure to bring my vehicle to this Valvoline. I especially liked the manager who was patient and explained everything I needed and what I would need to do within the next few months. He was patient, courteous, knowledgeable, and very personable.

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Shop workers are very helpful informative efficient. They were instructed to work off the clock which is illegal and I would li ...

Shop workers are very helpful informative efficient. They were instructed to work off the clock which is illegal and I would like to report the person who spoke to the shop worker. I am a witness.

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Prices for certain services are expensive, like costs of filters are almost 3 times the actually cost. And there is a lot of ups ...

Prices for certain services are expensive, like costs of filters are almost 3 times the actually cost. And there is a lot of upselling on services and when you say no they offer another price point

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Staff was very courteous and efficient. They did my tire rotation in no time flat. I thought I would have to wait a long time to ...

Staff was very courteous and efficient. They did my tire rotation in no time flat. I thought I would have to wait a long time to get it done but they were very fast.

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I always get what I need by competent mechanics and am always satisfied with the service

I always get what I need by competent mechanics and am always satisfied with the service

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Courteous and highly informative

Courteous and highly informative

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convenient fast and very profesional

convenient fast and very profesional

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Great service by all the staff especially the manager, Tom. Everyone was very friendly and very professional. Would definitely r ...

Great service by all the staff especially the manager, Tom. Everyone was very friendly and very professional. Would definitely return and recommend friends and family.

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i absolutely love the awesome men at the East Rutherford Valvoline location. They are so sweet and they keep it 100% honest wit ...

i absolutely love the awesome men at the East Rutherford Valvoline location. They are so sweet and they keep it 100% honest with me. That's a GREAT GROUP you have working there!!! The awesome staff is WHY I keep coming back!

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The automobile ran much better when I left.

The automobile ran much better when I left.

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Very convenient and helpful

Very convenient and helpful

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Great customer service, friendly employees, fast pace work, quality service, overall great experience

Great customer service, friendly employees, fast pace work, quality service, overall great experience

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Customer service was excellent .

Customer service was excellent .

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The Service was wonderful. As a woman, I trust what they tell me I need. It's great they have my car's history on the computer ...

The Service was wonderful. As a woman, I trust what they tell me I need. It's great they have my car's history on the computer and they know what I have had done previously.The only thing is the next morning I work up to a flat tire. I don't know if this could have been detected before hand. I wasn't a happy person.I will go back for my next oil change.

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Happy that the same workers are there. They are always efficient and pleasant, honest, quick and very helpful.

Happy that the same workers are there. They are always efficient and pleasant, honest, quick and very helpful.

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TOLD ME WHAT NEEDED TO BE DONE,THAT I DID NOT KNOW ABOUT

TOLD ME WHAT NEEDED TO BE DONE,THAT I DID NOT KNOW ABOUT

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Very quick service and very friendly while I was waiting!! It was a pleasure!!

Very quick service and very friendly while I was waiting!! It was a pleasure!!

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There seemed to be a number of new staff , which didn't give me the feeling of being highly satisfied. Saying that the supervisi ...

There seemed to be a number of new staff , which didn't give me the feeling of being highly satisfied. Saying that the supervision was good so there were no problems..

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The manager was very knowledgeable, friendly, and dedicated to his work. I always had horrible experiences with this location bu ...

The manager was very knowledgeable, friendly, and dedicated to his work. I always had horrible experiences with this location but this visit changed everything! The manager and the staff are amazing!! I'm very satisfied with the service and I hope that my next visit is the same!!

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Great Service

Great Service

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the guy helping us was very helpful and explained a lot to me at the visit

the guy helping us was very helpful and explained a lot to me at the visit

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Great service everytime. These guys do tire rotations like nascar pit crews. Felipe, Jose, Tyler and paulin? Are great guys

Great service everytime. These guys do tire rotations like nascar pit crews. Felipe, Jose, Tyler and paulin? Are great guys

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good service and a cheap price

good service and a cheap price

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Everytime I go to get an oil change, I want it as quickly as possible. The guys always work with me to ensure that I'm in and ou ...

Everytime I go to get an oil change, I want it as quickly as possible. The guys always work with me to ensure that I'm in and out, and it's always much appreciated.

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Tom and his staff are great. Only place we use for service

Tom and his staff are great. Only place we use for service

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Felipe & Jose were both friendly and informative. Thank you for going out of your way to help me, this is why I always use Valv ...

Felipe & Jose were both friendly and informative. Thank you for going out of your way to help me, this is why I always use Valvoline in east Rutherford

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They always know what they are doing . Especially my service guy Ty! He is the best!

They always know what they are doing . Especially my service guy Ty! He is the best!

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Everyone and everything was handled extremely well

Everyone and everything was handled extremely well

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Courteous and prompt service. Did not have to wait long and everything was done for a reasonable price.

Courteous and prompt service. Did not have to wait long and everything was done for a reasonable price.

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Professional

Professional

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They were courteous and efficient

They were courteous and efficient

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Tom, the service manager, was very polite and knowledgeable. He carefully explained things to me without ever making me feel dum ...

Tom, the service manager, was very polite and knowledgeable. He carefully explained things to me without ever making me feel dumb about not knowing much about cars. He was very pleasant, as was everyone else working.

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Was greeted as soon as I pulled behind car deing serviced and told wait would be about 5 min. after I was guited onto pit and as ...

Was greeted as soon as I pulled behind car deing serviced and told wait would be about 5 min. after I was guited onto pit and asked what kind of oil I wanted, he explained the differt kinds of oil I told them regular oil because I change oil every 3000 mi, After they check car out I was showed my anti freeze was not adequate enough, I told him it was never changed he then explained about flushing system. I told him OK, also trans fluid was a little brown and he explained about trans flush that would take old fluid out and flush system I said alright do it. I think the price was fair. was happy with service would recommend.

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I had no problems

I had no problems

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The crew were super nice and very knowledgeable which made me trust them even more

The crew were super nice and very knowledgeable which made me trust them even more

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THey changed the oil but in addition checked the tire pressure and all other fluids

THey changed the oil but in addition checked the tire pressure and all other fluids

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Courteous,but first thought standard oil would be ok for $35Then they recommemded upgrade as I had over 1000ile miles. I was a c ...

Courteous,but first thought standard oil would be ok for $35Then they recommemded upgrade as I had over 1000ile miles. I was a credit cor being a first time customer.

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I had four services completed and they provided an explanation of what was going on and they applied whatever discounts to help ...

I had four services completed and they provided an explanation of what was going on and they applied whatever discounts to help make it all more financially affordable.

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Everything was great, great prices

Everything was great, great prices

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everytime i visit exact same place, guys are very responsive. good service.

everytime i visit exact same place, guys are very responsive. good service.

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I enjoyed a quality experience within a very reasonable amount of time.

I enjoyed a quality experience within a very reasonable amount of time.

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It's quick and convenient. The staff is always friendly and seem to be very knowledgable. Have always had good experiences at t ...

It's quick and convenient. The staff is always friendly and seem to be very knowledgable. Have always had good experiences at this valvoline

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Very nice and educated on the oil change

Very nice and educated on the oil change

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quick and efficient.

quick and efficient.

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Always good service and they remember you

Always good service and they remember you

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Loved The Service Very Detailed And Explained Everything With Reasons To Why I Need Things Have A Better Understanding Of What I ...

Loved The Service Very Detailed And Explained Everything With Reasons To Why I Need Things Have A Better Understanding Of What It Does And What Its For Also What To Expect. Very Professional Also Felt Appreciated Since I Had A Bad Experience Before With Another Location I Gave Valvoline A Second Chance. Thanks Team.

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Mechanics were courteous and answered all of my questions

Mechanics were courteous and answered all of my questions

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WorkableGood discountCourteous

WorkableGood discountCourteous

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The team at this location where very professional and knowledgeable. I will continue to go to this store location. They should a ...

The team at this location where very professional and knowledgeable. I will continue to go to this store location. They should all get a raise.

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Clear with options available and pricing of each. Asked for a small inspection of my exhaust pipe as it's been loud and rattling ...

Clear with options available and pricing of each. Asked for a small inspection of my exhaust pipe as it's been loud and rattling. The Mechanic gave it a quick look over and told me the pipe broke off at the muffler. Was very appreciative of the time and explanations given to me.

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The Manager Tom is fantastic.don't lose him.

The Manager Tom is fantastic.don't lose him.

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The service was good I usually deal with Tyler he is amazing the person I dealt with this time wasn't bad he was okay always goo ...

The service was good I usually deal with Tyler he is amazing the person I dealt with this time wasn't bad he was okay always good service at this location

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The service staff lead by a every through and knowable manager Tom was a wonderful experience I was extremely confident with Jos ...

The service staff lead by a every through and knowable manager Tom was a wonderful experience I was extremely confident with Jose and Paulvs working on my car . I never have a problem with anyone of the workers and their support staff as well as managers I also appreciate Tyler as a manager as well but he was on vacation this time I always use Valvoline for all of my cars

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no pressure. good service. right price. wait time was a little longer than previous visits. no problem. it happens.

no pressure. good service. right price. wait time was a little longer than previous visits. no problem. it happens.

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Staff was efficient and courteous, checked my vehicle thoroughly and informed me of future considerations. Being handicapped, I ...

Staff was efficient and courteous, checked my vehicle thoroughly and informed me of future considerations. Being handicapped, I appreciated being able to stay in the car the whole time, even when paying for my service. I will certainly return.

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Staff is always helpful and prompt in servicing my vehicles. Nobody wants to make time for vehicle maintenance - so its good Va ...

Staff is always helpful and prompt in servicing my vehicles. Nobody wants to make time for vehicle maintenance - so its good Valvoline is around to make is easy.

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Excellent service. The manager and the rest of the team were extremely passionate about what they do.

Excellent service. The manager and the rest of the team were extremely passionate about what they do.

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It was my first time at Valvoline,employees could not have been more helpful.

It was my first time at Valvoline,employees could not have been more helpful.

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The staff was attentive and worked quickly. The managers gave me good information and help in making my car run more smoothly. I ...

The staff was attentive and worked quickly. The managers gave me good information and help in making my car run more smoothly. I will return to this station.

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The guys were extremely professional - They explained to me exactly what I needed and why - Good bunch of guys !!!

The guys were extremely professional - They explained to me exactly what I needed and why - Good bunch of guys !!!

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they were very knowageable

they were very knowageable

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Prices are getting higher

Prices are getting higher

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Overall, quick, easy, and consistant

Overall, quick, easy, and consistant

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Tyler and the crew on Tuesday were excellent, we bring all of our business to this location in East Rutherford. Tom the manager ...

Tyler and the crew on Tuesday were excellent, we bring all of our business to this location in East Rutherford. Tom the manager was not there but he has a great crew and we trust everyone there to continue to give us exceptional service. Thank you for your services

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Professional and courteous

Professional and courteous

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Because they are professional and tell you exactly what is the fault in your car plus give discount etc

Because they are professional and tell you exactly what is the fault in your car plus give discount etc

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Great service

Great service

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My bill indicated that the coolant reservoir and other fluids were checked at time of service. Within 12 hours of this visit my ...

My bill indicated that the coolant reservoir and other fluids were checked at time of service. Within 12 hours of this visit my car was rendered inoperable because of a leak to the coolant reservoir and issue with the Oil Drain Plug & Gasket. If this was checked at the oil change this should have been discovered if they were actually doing their jobs.

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Very nice professional service

Very nice professional service

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It was verry fast and efficient

It was verry fast and efficient

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very nice staff,quick and easy oil change,will always get oil changes at this location

very nice staff,quick and easy oil change,will always get oil changes at this location

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Roman helped me steer my car as I know him I was nervous. He was kind to me and made me feel safe. Tyler was the best - very pro ...

Roman helped me steer my car as I know him I was nervous. He was kind to me and made me feel safe. Tyler was the best - very professional and mannerly. He was very helpful.

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I've had a not so pleasant experience at another Valvoline facility. It's different here. The staff asked what services I perfor ...

I've had a not so pleasant experience at another Valvoline facility. It's different here. The staff asked what services I perform myself, and what they would like me to have them check. I felt no pressure as I did at the previous facility. I will return here the next time I need servicing. The staff here is friendly and professional. It's also great to see the same faces each time I return.

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Staff was professional and courteous

Staff was professional and courteous

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This was my first visit and I was impressed with the courtesy of the staff. The service process was clearly explained and I appr ...

This was my first visit and I was impressed with the courtesy of the staff. The service process was clearly explained and I appreciated the surgical precision of the staff! How many times are you introduced to the "upstairs" and "downstairs" staff that are working on your car! I feel as if I was more involved in the decisions and learned more about the routine maintenance necessary for my car to run its best. Great experience!

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Quick service and friendly staff. Its what keeps me coming back.

Quick service and friendly staff. Its what keeps me coming back.

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Prices for service should be lower

Prices for service should be lower

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Kind and quick service. Staff were extremely professional!!

Kind and quick service. Staff were extremely professional!!

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On this visit, the attendants were very friendly and listened to my questions. Even offered to call me with information for a ...

On this visit, the attendants were very friendly and listened to my questions. Even offered to call me with information for a service that I requested.

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I've been going to this Valvoline for a few years. The staff there are ALWAYS courteous friendly and thoroughly professional.

I've been going to this Valvoline for a few years. The staff there are ALWAYS courteous friendly and thoroughly professional.

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It's not a negative comment - I was satisfied.

It's not a negative comment - I was satisfied.

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The guys was very good at what they do.professional technicians

The guys was very good at what they do.professional technicians

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Communication and friendliness are important to me. The techs take the time and explain everything to you. The tech makes eye co ...

Communication and friendliness are important to me. The techs take the time and explain everything to you. The tech makes eye contact when speaking to you. You don't have to get out of your car for service. All the staff work in harmony.

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They doesn't take long and very clean

They doesn't take long and very clean

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Today I had exceptional service provided by the following men at your location at 458 Paterson Ave. in E. Rutherford, N.J.I too ...

Today I had exceptional service provided by the following men at your location at 458 Paterson Ave. in E. Rutherford, N.J.I took note immediately when greeted by Felipe. I asked for the remainder of their names and how could I write a letter to commend them, they were friendly, professional, articulate, patient and seemed to work well as a team . It was a hot, sunny day and they were all pleasant and joked with me about it when I asked. In this day and age I was so pleased of how positive and kind they were.The manager was Tom and the other guys were named Nathaniel and Jose. My 3 year old daughter was in the car, and the wait was unpleasant and the location is a bit run down, I suggest some landscaping , plants- anything. I would have never stopped there based on the appearance, but I was glad I did today.Well done, but please provide your customers and these employess with a nicer workspace- they were great.Best regards,Kerry Smith

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There was no pressure to buy additional services but they try to sell you them.

There was no pressure to buy additional services but they try to sell you them.

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Great service friendly workers

Great service friendly workers

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The staff was very courteous and worked as a team.

The staff was very courteous and worked as a team.

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YOU PEOPLE SHOULD STICK TO CHANGING OIL AND OIL FILTERS PERIOD. ON MY RECEIPT THERE IS ALWAYS SOME NON-SENSE THAT YOU CLAIM NEE ...

YOU PEOPLE SHOULD STICK TO CHANGING OIL AND OIL FILTERS PERIOD. ON MY RECEIPT THERE IS ALWAYS SOME NON-SENSE THAT YOU CLAIM NEEDS TO BE DONE- THIS TIME IT SAYS POOR OIL COND. SLUDGY??? THE OIL YOU CHANGED WAS YOUR OIL FROM THE PREVIOUS OIL CHANGE AND HAD 1,426 MILES DRIVEN- I HAD CHECKED THE DIP STICK PRIOR AND THERE WAS NOTHING SLUDGY ABOUT THE OIL JUST THE NORMAL AMOUNT OF COLOR CHANGE - AGAIN YOU ARE ALWAYS TRYING TO SELL SOMETHING AND IF YOU WANT TO KEEP GOOD CUSTOMER'S- CHANGE THEIR OIL AND FILTERS AND LET REAL MECHANICS DO THERE MAINTAINENCE!!!!!!!!!1

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This is my second oil change since I got my new truck at this location and overall with Valvoline it is always a great experienc ...

This is my second oil change since I got my new truck at this location and overall with Valvoline it is always a great experience and the men that worked out great I will continue my service here I am never let down give these guys a raise!

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I visit this Valvoline in East Rutherford regularly (when I don't go to my dealership- I have a warrantee on my car) because the ...

I visit this Valvoline in East Rutherford regularly (when I don't go to my dealership- I have a warrantee on my car) because the employees are always friendly, customer-service oriented and helpful. I also like going there because it's familiar and I believe they are legitimately trying to help me.

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It was a surprisingly good experience. I was just looking to have an oil change in preparation for a road trip. I usually go to ...

It was a surprisingly good experience. I was just looking to have an oil change in preparation for a road trip. I usually go to STS, but they were booked. So I decided to go to Valvoline. Where STS told me there was a THREE HOUR WAIT, I only waited 5-10 minutes for Valvoline. The crew was very professional, upfront, honest, thorough, and did not hesitate to tell me any inefficiencies with my car, which were few and far between. Got my oil change, and also had an AC service, which I hadn't had done in a while. It was excellent. Would definitely go back. Shoutout to Jeffrey, Jose and Pavlin, my service crew. Was also pleased with how they introduced themselves prior to working on my car.

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exelente and professional service

exelente and professional service

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Tyler and his staff are very knowledgeable and experienced the professional way they handled themselves was wonderful I never ha ...

Tyler and his staff are very knowledgeable and experienced the professional way they handled themselves was wonderful I never have to worry about my car after service and they let u know what us recommended for the next service also they are always pleasant and no hard sales approach fantastic job always

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Very courteous and knowledgeable

Very courteous and knowledgeable

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The whole staff was friendly and worked efficiently, and they were very clear on what they were doing, what the options were, an ...

The whole staff was friendly and worked efficiently, and they were very clear on what they were doing, what the options were, and how much it would cost. Tyler in particular has excellent customer service skills, and it was a pleasure to interact with him.

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The person who greeted me was friendly and very helpful. The person who serviced my car was knowledgeable, quick and friendly.

The person who greeted me was friendly and very helpful. The person who serviced my car was knowledgeable, quick and friendly.

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Have been going there for years and employees are always knowledgeable efficient helpful and they get the job done

Have been going there for years and employees are always knowledgeable efficient helpful and they get the job done

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The staff was friendly, courteous, and knowledgeable. I was in and out quickly. They did a through job and explained everythin ...

The staff was friendly, courteous, and knowledgeable. I was in and out quickly. They did a through job and explained everything to me in easy to understand terms. I normally don't fill out these questionnaires but the service was so good I wanted to

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Very skilled and courteous

Very skilled and courteous

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Just everytime I go in for an oil change, there are about 2 or 3 other items they push on me to buy or upgrade, and when I say n ...

Just everytime I go in for an oil change, there are about 2 or 3 other items they push on me to buy or upgrade, and when I say no suddenly those items gets discounted. Just tell me upfront there is a discount, not when I refuse to entice me to take the offer.

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they have confidence in what they are doing

they have confidence in what they are doing

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Only 2 baysSlow service. Had to wait 15+ minutes before service on my car beganService tech kept trying to sell me addtionial s ...

Only 2 baysSlow service. Had to wait 15+ minutes before service on my car beganService tech kept trying to sell me addtionial services after I told him I didn't have money the first time

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I believe the service rep that worked with me was named Tyler. He was spectacular! His attitude was nothing shy of professional. ...

I believe the service rep that worked with me was named Tyler. He was spectacular! His attitude was nothing shy of professional. He made me feel welcome and comfortable there. We discussed additional service options and although I ended up having all services performed I did not feel pressured at all. In fact, he took the time to explain everything to me right down to the type of fluid that would be going into the car. I am a frequent visitor to this service center and although I have no complaints about anyone there this rep clearly stood out for providing a excellent and personable customer service experience. See you in 3,000 miles!Eric Yaple

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The CSR was very informative and courteous in answering all my questions. The shop was very clean and the staff worked well toge ...

The CSR was very informative and courteous in answering all my questions. The shop was very clean and the staff worked well together. VIOC should be proud to have such a well run location and providing a valuable service for my old F-150. Will be going back again as well as my wife ,son and daughter. Congrats

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Extremely satisfied. Everyone was very professional and knowledgable.

Extremely satisfied. Everyone was very professional and knowledgable.

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Not smiles on staff(some of them seemed like they were angry), they seem like they are in a rush. They explain you everything li ...

Not smiles on staff(some of them seemed like they were angry), they seem like they are in a rush. They explain you everything like the small letters in a commercial, remember not everybody is a car geek.

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It was very slow. It seems that they were training a new employee and everything took longer than it should have.I also don't l ...

It was very slow. It seems that they were training a new employee and everything took longer than it should have.I also don't like the constant pressuring of selling other services. On each visit, they just assume that they can check my airconditioner and air filters. The attendant removes it a places it on the car so that the Cust Svc rep can show it to me to try and get me to buy a new one. I have my oil changed quite frequently, because I commute very far to work everyday, so I am in control of my car's repairs and know what it needs. I must have said 3 times during the last visit that all I wanted that day was the oil change, but still they are persistent.

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I always go to this Valvoline location for all my oil changes. Always pleased with the attentiveness the staff provides. This ...

I always go to this Valvoline location for all my oil changes. Always pleased with the attentiveness the staff provides. This time I had a few other issues which they took care of no problem. Your manager Thomas was awesome. Never felt pressured and he kept me informed every step of the way. I will definitely return to this Valvoline for future car care. thank you!

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Prices are high in comparison to other providers.

Prices are high in comparison to other providers.

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Fast service, friendly staff

Fast service, friendly staff

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the customer service was great. the manager was very nice and explained everything he was doing to me and it was just a pleasure ...

the customer service was great. the manager was very nice and explained everything he was doing to me and it was just a pleasure.

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I always come to the east rutherford valvoline because they have great customer service and a friendly staff. I never feel pres ...

I always come to the east rutherford valvoline because they have great customer service and a friendly staff. I never feel pressured and I am in and out in a timely fashion.

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They do a great job doing the oil change and I like they check little things like air pressure, wipers, lights. Its the small t ...

They do a great job doing the oil change and I like they check little things like air pressure, wipers, lights. Its the small things they can take care of that might go overlooked. The person who took care of me also pointed out my inspection was going to run out next month. Little things like that keep me coming back.

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I didnt get the sticker to show when is my next service

I didnt get the sticker to show when is my next service

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Courteous, knowledgeable, friendly staff.

Courteous, knowledgeable, friendly staff.

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Everybody is friendly and explain every step of the oil change process. The way they treat me is the reason I always come back.

Everybody is friendly and explain every step of the oil change process. The way they treat me is the reason I always come back.

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The Manger was extremely nice, knowledgable and fast. The whole staff worked great together.

The Manger was extremely nice, knowledgable and fast. The whole staff worked great together.

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So I just bought a new car and I went to service it here because my job services their v3chicles here. I gave the place a try an ...

So I just bought a new car and I went to service it here because my job services their v3chicles here. I gave the place a try and I do not regret it.. Everyone was extremely professional.. They checked literally almost everything for me the way I asked. I went for a simple oil change and these guys broke everything down on what I needed and how I didn't need to get everything at once ... Most importantly they pointed out that my belt was extremely old and highly recommended me to change before anything else in the truck .. I will definitely be returning here and sending my friends .. Thank you valvoline!

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friendly knowledgeable employees very professional great crew you have there

friendly knowledgeable employees very professional great crew you have there

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Pricing and professionalism.

Pricing and professionalism.

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Great Service, Great Employees

Great Service, Great Employees

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did not have a long wait and they were very professional

did not have a long wait and they were very professional

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Luis did an amazing job explaining everything and what I have to do to keep my car in top shape.

Luis did an amazing job explaining everything and what I have to do to keep my car in top shape.

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This was my second time there, very nice people work there, explain things they were doing, let me know if I need any addition r ...

This was my second time there, very nice people work there, explain things they were doing, let me know if I need any addition repairs, check everything for me, I told them my tire and oil light was on, they took care if it got me, price wears great, would go back and tell others

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the men and the women that work there are great. they take care of the 5 cars in my family. thats why I Go there.

the men and the women that work there are great. they take care of the 5 cars in my family. thats why I Go there.

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Only a couple of months ago i was at my dealership for service. Car fully passed their inspection of everything. Each extra serv ...

Only a couple of months ago i was at my dealership for service. Car fully passed their inspection of everything. Each extra service here was presented as though my car was liable to have a massive problem if I didnt do something very very soon.

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left all valve caps off the tiers had to buy new ones

left all valve caps off the tiers had to buy new ones

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Crew was great. Communication was on point and staff was friendly.

Crew was great. Communication was on point and staff was friendly.

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Quick service, fast oil change, quick tire rotation. Will go to this location again

Quick service, fast oil change, quick tire rotation. Will go to this location again

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The staff is nice

The staff is nice

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I use this location as needed for all my vehicles. The staff is very friendly, they are alway professional at the job they are d ...

I use this location as needed for all my vehicles. The staff is very friendly, they are alway professional at the job they are doing and never pressure you into having to buy anything extra. If you have an issue with the vehicle it is brought to your attention.

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The staff was friendly and knowledgeable

The staff was friendly and knowledgeable

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Al. The staff was very courtesy and polite, the manager JJ was outstanding!

Al. The staff was very courtesy and polite, the manager JJ was outstanding!

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Professional and courteous service. Tom was very thorough

Professional and courteous service. Tom was very thorough

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The staff was great. Personable, knowledgeable & polite.

The staff was great. Personable, knowledgeable & polite.

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friendly knowledgeable service techsquick servicereasonable prices

friendly knowledgeable service techsquick servicereasonable prices

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We were heading on vacation when the check engine light came on. We stopped in and the staff were so nice and helpful. Had an oi ...

We were heading on vacation when the check engine light came on. We stopped in and the staff were so nice and helpful. Had an oil change and they did a full check to make sure everything was ok for our trip. We did have some big issues with the car that could not be addressed right then, but they did what they could and showed me what to do for our trip. The whole process didn't delay us that much at all. Extremely satisfied!

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The entire crew were attentive, courteous, proficient in their knowledge of my vehicle and had a sense of humor. Tyler was my re ...

The entire crew were attentive, courteous, proficient in their knowledge of my vehicle and had a sense of humor. Tyler was my rep and he was excellent!

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It is always a good experience

It is always a good experience

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Very professional and friendly service

Very professional and friendly service

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Great communication by Tyler.

Great communication by Tyler.

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I returned to this site because of the service was excellent. The representative, Tom who took care of me is always courteous a ...

I returned to this site because of the service was excellent. The representative, Tom who took care of me is always courteous and seems honest. He showed me all of my options and price range. I left satisfied and did not feel pressured into getting a service that I did not want. I stopped going to the dealership I purchased my car from because I felt pressured and always spend too much money and did not see a difference. Thank you for the great service and making sure that I am safe on the road.

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I called prior to coming in to make sure the location had my oil filter in Stock. They held the filter for me and greeted me as ...

I called prior to coming in to make sure the location had my oil filter in Stock. They held the filter for me and greeted me as soon as I pulled in. Everyone that helped with my car was friendly and professional.

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they listened and explained things; good communicators

they listened and explained things; good communicators

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The manager, Tom, was very professional and very polite. He communicated in clear and concise terms and provided the cost and, ...

The manager, Tom, was very professional and very polite. He communicated in clear and concise terms and provided the cost and, while he recommended additional work, did not try to pressure me into anything. He also provided recommendations for future visits. Each person I spoke with was extremely polite and I am happy to say I would return.

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As someone who has never gone here, I was blown away. The service was top notch, and the CSR Thomas and Pavlin were amazing.

As someone who has never gone here, I was blown away. The service was top notch, and the CSR Thomas and Pavlin were amazing.

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They did a great job. It was quick, easy and safe. Will be back again in 3500 miles!

They did a great job. It was quick, easy and safe. Will be back again in 3500 miles!

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I ended up paying close to $100.00 for an oil change and cabin filter. I normally pay $45.00 but the person I normally go to was ...

I ended up paying close to $100.00 for an oil change and cabin filter. I normally pay $45.00 but the person I normally go to was closed due to a death in the family. the guys at Valvoline are very nice and they are convenient but the price is way to high. I felt ripped off.

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Good prompt service

Good prompt service

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When they were just about done with the oil change it took another 15 minutes or so till they got me out the door. He talk to an ...

When they were just about done with the oil change it took another 15 minutes or so till they got me out the door. He talk to another driver who pulled up behind me. He spoke to a customer on the phone. I just wanted him to shut my hood and let me leave

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Great service.

Great service.

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very professional knew what they were doing

very professional knew what they were doing

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JJ was friendly and made me feel comfortable. He knew my car well even though it is a hybrid. I will come back and hope too see ...

JJ was friendly and made me feel comfortable. He knew my car well even though it is a hybrid. I will come back and hope too see JJ again

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They checked a lot of things that I didn't expect.

They checked a lot of things that I didn't expect.

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Great staff. Especially Tom

Great staff. Especially Tom

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I like the fact that I don't have to get out of my car. And usually I don't wait to long. The guys are always very nice and they ...

I like the fact that I don't have to get out of my car. And usually I don't wait to long. The guys are always very nice and they explain everything that they are doing.

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i needed an oil change, and that was what i got. Simple as that. Clean store, ease of the whole experience.

i needed an oil change, and that was what i got. Simple as that. Clean store, ease of the whole experience.

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your service guys were very good

your service guys were very good

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Every step was explained without making me feel pressured.

Every step was explained without making me feel pressured.

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Told me everything that was wrong

Told me everything that was wrong

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They are very professional

They are very professional

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Tom was courteous and did not try and sell me extras. The service was quick and the conversation was pleasant.

Tom was courteous and did not try and sell me extras. The service was quick and the conversation was pleasant.

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The knowledge of the staff and the time it took I felt like I was in and out I had to go to work so it was great be back real so ...

The knowledge of the staff and the time it took I felt like I was in and out I had to go to work so it was great be back real soon

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The staff was friendly and knew what they were doing. It was quick and easy!

The staff was friendly and knew what they were doing. It was quick and easy!

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The gentlemen attending to my vehicle went above and beyond to make sure my required services were taken care of while also help ...

The gentlemen attending to my vehicle went above and beyond to make sure my required services were taken care of while also helping to repair my jammed hood. I'm so thankful for the care and attention they showed.

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The workers are very customer service oriented and it is obvious that they want to make the customer welcome and communicate the ...

The workers are very customer service oriented and it is obvious that they want to make the customer welcome and communicate their appreciation for the patronage.

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All of the staff was extremely nice when taking care of my oil change. Everyone was friendly and knowledgable, and took care of ...

All of the staff was extremely nice when taking care of my oil change. Everyone was friendly and knowledgable, and took care of all my needs immediately. I've been coming to VIOC for 9 years, and will continue to come.

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staff was friendly and explained each step they were checking

staff was friendly and explained each step they were checking

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When I come into valvoliine, it's always a quick wait & no appointment necessary. That's what I like. I'm able to stop in when n ...

When I come into valvoliine, it's always a quick wait & no appointment necessary. That's what I like. I'm able to stop in when needed.

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If things were a little bit cheaper I would be highly satisfied things were just satisfying I would go back again I've been ther ...

If things were a little bit cheaper I would be highly satisfied things were just satisfying I would go back again I've been there before but I'm never highly satisfied when I have to spend money thank you God bless

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Very courteous and seemed highly experienced

Very courteous and seemed highly experienced

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Mechanic constantly ask for upgrades on everything felt pressured

Mechanic constantly ask for upgrades on everything felt pressured

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I have been coming here for years .... Love them they are great ... Will be coming back see you guys in 3 months!

I have been coming here for years .... Love them they are great ... Will be coming back see you guys in 3 months!

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Very Friendly staff.

Very Friendly staff.

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Well my only concern or issue was the price. Ended up paying over $200 for an oil change, a transmission flush & an oil flush (? ...

Well my only concern or issue was the price. Ended up paying over $200 for an oil change, a transmission flush & an oil flush (?? Not sure if that's what it was called).

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Quick, Polite, fair price for saving time.

Quick, Polite, fair price for saving time.

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Best Customer service ever

Best Customer service ever

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The staff was great. They were extremely friendly and explained everything I needed to know.

The staff was great. They were extremely friendly and explained everything I needed to know.

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The employees were very courteous and polite. They reviewed all the information with what was going to be done and what was done ...

The employees were very courteous and polite. They reviewed all the information with what was going to be done and what was done. Communication was great and everyone was very nice.

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staff was friendly and knowledgeable service was fast and reasonable

staff was friendly and knowledgeable service was fast and reasonable

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JJ and Thomas were very accommodating as I didn't understand too much about oil and transmission fluids. They were very knowledg ...

JJ and Thomas were very accommodating as I didn't understand too much about oil and transmission fluids. They were very knowledgeable about their products and advice was greatly appreciated as my car was an older edition and needed some extra care in the using products. They were also very polite and patient!

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Quick, courteous service and conveniently open on Sunday!

Quick, courteous service and conveniently open on Sunday!

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Oil change was done efficiently and professionally. Everything went smoothly and did not experience any problems.

Oil change was done efficiently and professionally. Everything went smoothly and did not experience any problems.

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i like the service that they provide

i like the service that they provide

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Linda explained everything that was going to be checked and done for the oil change in a very friendly manner. I never once felt ...

Linda explained everything that was going to be checked and done for the oil change in a very friendly manner. I never once felt pressured which I appreciated. The service was fast and as I drove away, I can feel my car ran a lot smoother.

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They did check out the car very well

They did check out the car very well

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The staff was so pleasant and efficient, not too pushy. I live in Long Island and just decided to get my oil changed while I was ...

The staff was so pleasant and efficient, not too pushy. I live in Long Island and just decided to get my oil changed while I was over in New Jersey. All went well, always good quality at Valvoline, and the staff is always nice and helpful.

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The manager Tom assured me that I was getting the best products and service for my vehicle at my price range.

The manager Tom assured me that I was getting the best products and service for my vehicle at my price range.

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Tom and I had an great interaction and explained to me why i couldnt get my brakes done at that time. Specific parts for my car ...

Tom and I had an great interaction and explained to me why i couldnt get my brakes done at that time. Specific parts for my car needed to be special ordered etc.

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My car made a ticking noise after oil change and changing air filters they attempted several times to take care of the problem w ...

My car made a ticking noise after oil change and changing air filters they attempted several times to take care of the problem with no hesitation and the staff was very pleasant and they finally fixed the issue.

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The service is great and because I am a returning customer they have all my information on what was done in the past and what I ...

The service is great and because I am a returning customer they have all my information on what was done in the past and what I need for this visit. The staff is great.

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I'm always happy to visit my Valvoline they are all very sweet and friendly and make sure I'm satisfied with my service as well ...

I'm always happy to visit my Valvoline they are all very sweet and friendly and make sure I'm satisfied with my service as well as they are very knowledge

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Your staff is very efficient and fast.

Your staff is very efficient and fast.

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Everyone was very nice and explained everything to me especially as a first time driver. I would definitely recommend this place ...

Everyone was very nice and explained everything to me especially as a first time driver. I would definitely recommend this place.

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John the Vavoline technician was very informative as well as the other technicians. I told them in this type of business it pays ...

John the Vavoline technician was very informative as well as the other technicians. I told them in this type of business it pays to be kind to their customers because this is how I operate with everyone I come in contact with. I was in the East Rutherford location.Even when I had my Neon I always brought my car to this location because of the friendliness of the workers. At the time my brother operated a Deli right on Paterson Avenue and he use to deliver lunch to the workers when they called in for an order. I was the baker and brought them cookies.

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Felt I was asked to purchase many different services. There was an employee with an oversized jacket and the zipper was open and ...

Felt I was asked to purchase many different services. There was an employee with an oversized jacket and the zipper was open and flopping against my car. You could hear it

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The trained technicians were very knowledgeable and did a thorough diagnostic on my car. The technician alerted me of current p ...

The trained technicians were very knowledgeable and did a thorough diagnostic on my car. The technician alerted me of current problems that need attention and offered pricing for me on these services if I decide to get these services on my car.

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Staff was friendly and knowledgeable

Staff was friendly and knowledgeable

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Very convenient and trust worthy for a quality job.

Very convenient and trust worthy for a quality job.

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Hard push to upgrade and sell me items I did not want. Statement that Honda "requires" use of synthetic oil was a blatant lie. ...

Hard push to upgrade and sell me items I did not want. Statement that Honda "requires" use of synthetic oil was a blatant lie. My owners manual requires use of API certified oil 0-20 weight, and states use of synthetic is "acceptable", not required. They used 5-20 weight. They also tried hard push to sell me an air filter, which I change myself. I will not be returning to Valvoline.

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I've been going to this location for a very long time and the staff is awsome

I've been going to this location for a very long time and the staff is awsome

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Your customer service training is top-of-the-line, every employee I met was beyond welcoming... I couldn't believe how nice th ...

Your customer service training is top-of-the-line, every employee I met was beyond welcoming... I couldn't believe how nice the crew was there - great job!

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Been going there for years, all the people that work there take Great care of My Family and I. They know I travel a lot and take ...

Been going there for years, all the people that work there take Great care of My Family and I. They know I travel a lot and take Great care of all the Cars in My House Hold. They all should get a Raise. Thank You for your Care and Kindness,------------------------Pat Dapuzzo

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Team was very knowledgeable and got me out on time.I did feel pressure to purchase additional Radiator and Motor Services which ...

Team was very knowledgeable and got me out on time.I did feel pressure to purchase additional Radiator and Motor Services which would have brought my cost of visit to over $225. I was hoping to come in for a standard oil change and was faced with the decision of having to spend almost 5 times what I was expecting.I do like coming in and the service that the Team provides - no matter what location I visit however, I do consistently feel like I am not going to get out of there without some up-sell occurring.

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Quick service, friendly

Quick service, friendly

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Extremely helpful, friendly service. No wait went right in. I just think tire rotation is a little expensive & wasn't sure I lik ...

Extremely helpful, friendly service. No wait went right in. I just think tire rotation is a little expensive & wasn't sure I liked the way the tires were rotated. I've been going to this valvoline for years with all different cars & am always satisfied. Close to my house & very convenient

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Great customer service ! Had a wonderful explaination of prices and how they contructed the oil change

Great customer service ! Had a wonderful explaination of prices and how they contructed the oil change

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I've been going to the East Rutherford Valvoline for years to get my oil changed. The service is always satisfactory and fast. M ...

I've been going to the East Rutherford Valvoline for years to get my oil changed. The service is always satisfactory and fast. My attendant, Tyler, was friendly, helpful, and clear. It's refreshing to see a smiling face!

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Excellent customer service each time I'm there . Tom, the manager and Tyler were courteous,professional ,and provided great serv ...

Excellent customer service each time I'm there . Tom, the manager and Tyler were courteous,professional ,and provided great service !

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very friendly and qucik

very friendly and qucik

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They were fast, changed a light bulb that was out, flushed my radiator and changed my oil. They didn't pressure me into buying ...

They were fast, changed a light bulb that was out, flushed my radiator and changed my oil. They didn't pressure me into buying something.

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Tom, Linda and Pavlin were all very professional and attentive - they were very patient with me and work together as a team to g ...

Tom, Linda and Pavlin were all very professional and attentive - they were very patient with me and work together as a team to get my vehicle in and out of the bay as efficiently as possible. My questions were answered in clear laymen's terms so that I understood the services I was receiving and the reasons why my vehicle required these services.

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The staff explained what they were doing and suggested other services in a very detailed and clear manner.

The staff explained what they were doing and suggested other services in a very detailed and clear manner.

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Friendly and knowledgeable

Friendly and knowledgeable

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adding some fluids cost $5 I was told adding fluids was free and on top of 6 qtr. of oil you charge $12 for additional oil so pr ...

adding some fluids cost $5 I was told adding fluids was free and on top of 6 qtr. of oil you charge $12 for additional oil so price are very expensive.for example in other places I will pay minimum 30% lest. I'm thru Valvoline customer but its start be to expensive. Thank You for opportunity to give me do this survey.

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Service was good and quick

Service was good and quick

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I had only been to that location twice. The first time I was recommended to get a transmission fluid flush. I clearly knew tha ...

I had only been to that location twice. The first time I was recommended to get a transmission fluid flush. I clearly knew that I did not need it at the time due to a quite recent fluid flush. This time I visited I was told that I did not need a transmission fluid flush so I feel that the staffing may not be consistent in all things they try to push. I understand it is a business but consistency and transparency is probably more valuable as the value of the instant oil change is its convenience.

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satisfied

satisfied

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Fast, friendly, no pressure service. Thank you.

Fast, friendly, no pressure service. Thank you.

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Price was a little high

Price was a little high

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Staff went above & beyond to help me . They showed me how to check my oil level and what to do if it's too low . Very impressed ...

Staff went above & beyond to help me . They showed me how to check my oil level and what to do if it's too low . Very impressed & thankful

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Love the people that work here! So polite and helpful.

Love the people that work here! So polite and helpful.

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The lady that serviced my car was very professional and helpfu l she helped me by telling me of future savings on my next visit ...

The lady that serviced my car was very professional and helpfu l she helped me by telling me of future savings on my next visit I can see why my sister advised me to try valvoline

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The wait was very long and the sales person constantly tried to sell me extra stuff that I knew I didn't need. It was really pat ...

The wait was very long and the sales person constantly tried to sell me extra stuff that I knew I didn't need. It was really pathetic and I will never return.

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It was very expensive for an oil change.

It was very expensive for an oil change.

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Air filter jot in stock overpriced wipers.

Air filter jot in stock overpriced wipers.

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Helped advise of further recommendations

Helped advise of further recommendations

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Very friendly staff, will tell you what is wrong with your car and give you pointers on what you should do. I brought my car in ...

Very friendly staff, will tell you what is wrong with your car and give you pointers on what you should do. I brought my car in after I just purchased it and I was very pleased with the care provided. I will only get my oil changed at valvoline.

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As i walled in i was greeted by the manager thomas who was unbelievablebly polite and made me feel happy and once i pulled in. T ...

As i walled in i was greeted by the manager thomas who was unbelievablebly polite and made me feel happy and once i pulled in. Thomas,felipe, and jeff before doing the oil change made sure everything in the car was fine and safe to drive. I love this place I never go anywere else for my oil changes because everytime i leave valvoline my car is always running better and the manager thomas is seriously the best at customer service. I felt very comfortable. I hope they get to see this because from the bottom of my heart i wanted to say thank you for everything u guys are awesome

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Everyone who spoke to me was very kind, friendly, and helpful. I haven't had a car in 10 years so it's been awhile since I've ha ...

Everyone who spoke to me was very kind, friendly, and helpful. I haven't had a car in 10 years so it's been awhile since I've had to get an oil change. Tom and Lydia(sp?) were so great. I didn't feel like an idiot or completely awkward. Everything was done so fast. I love that I could get it all done while I was sitting in my car! We didn't have anything like that in North Carolina, where I'm from. I will absolutely go back AND recommend the East Rutherford Valvoline to everyone!

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The time before I went they noticed leakage between the trans and the engine. Thank god they did took it to the dealer and it w ...

The time before I went they noticed leakage between the trans and the engine. Thank god they did took it to the dealer and it was the Torque Converter seal that was leaking. If the warrantee were to run out would have had a very expensive bill to have it fixed myself since the warranty runs out this month.

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Best service ever.Very professional employees

Best service ever.Very professional employees

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The staff was extremely friendly! Its important to trust the staff!

The staff was extremely friendly! Its important to trust the staff!

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I use valvoline frequently. I travel with my vehicle for work. This store was a new location for me. I love the fact that your ...

I use valvoline frequently. I travel with my vehicle for work. This store was a new location for me. I love the fact that your computer system is linked together. It helps me feel a little better because every station knows my history. This staff was very welcoming and I felt like I had been there a hundred times before. I was really glad they closed the garage doors while working. ..it was really cold that day. If I am ever in the area again I would return again

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Too much selling of additional services. My oil had 9% more life in it and my engine performance is fine. I monitor my engine's ...

Too much selling of additional services. My oil had 9% more life in it and my engine performance is fine. I monitor my engine's performance with an obdII sensor reader. I get great mileage and no hesitation. The car was only running 10 minutes prior to visiting the Valvoline site so telling me that my engine may be in need of a fuel system treatment was total BS as well as telling me that my oil was excessively sludgy. I have never gone beyond the oil life readings as displayed by my car's onboard monitor. Valvoline sells two kinds of oil, motor oil and snake oil. Stop trying to defraud your customers!!!!!!!

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Great service very friendly staff

Great service very friendly staff

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people were friendly and they didn't try to push other services on me

people were friendly and they didn't try to push other services on me

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There was highly efficient & effective work done on my vehicle & I saw wonderful teamwork in order to get me out quickly enough ...

There was highly efficient & effective work done on my vehicle & I saw wonderful teamwork in order to get me out quickly enough to get to my next destination.

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Customer service was quick and on point.

Customer service was quick and on point.

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Everything! customer service and the experience too.

Everything! customer service and the experience too.

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Great customer service.

Great customer service.

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Very friendly an polite. The man who took my information knew exactly what he was doing and ran that place like clockwork.

Very friendly an polite. The man who took my information knew exactly what he was doing and ran that place like clockwork.

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this was my first visit I was very imprested with the great service felipe & pavlin were very good

this was my first visit I was very imprested with the great service felipe & pavlin were very good

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The service was excellent. Staff was courteous knowledgeable and prompt. Prices were affordable and coupon was accepted.

The service was excellent. Staff was courteous knowledgeable and prompt. Prices were affordable and coupon was accepted.

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