Menaul

I have been going to this store for several years for both vehicles.

I have been going to this store for several years for both vehicles.

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Great service and the assistant manager was awesome. She was helpful, friendly and knowledgeable. I will definitely return, an ...

Great service and the assistant manager was awesome. She was helpful, friendly and knowledgeable. I will definitely return, and encourage all my girlfriends to use it.

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The staff was professional and courteous. Although they worked quickly and we're prompt, they also did their job well and correc ...

The staff was professional and courteous. Although they worked quickly and we're prompt, they also did their job well and correctly the first time.

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Service is so personalized. Appreciate the thoroughness of the service.

Service is so personalized. Appreciate the thoroughness of the service.

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Friendliness of staff. Loved seen women as part of your staff.

Friendliness of staff. Loved seen women as part of your staff.

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It just seemed blah, they weren’t friendly but not rude just no smile and it didn’t feel genuine.

It just seemed blah, they weren’t friendly but not rude just no smile and it didn’t feel genuine.

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Push on the upgrades. You get the impression they are quota driven.

Push on the upgrades. You get the impression they are quota driven.

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Quick but great service. Staff was all helping each other and walked me through everything they did. Also changed my tail lights ...

Quick but great service. Staff was all helping each other and walked me through everything they did. Also changed my tail lights which I had no idea we're even out.

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I was well satisfied with me service. The manager was very friendly and made me feel very comfortable servicing my vehicle.

I was well satisfied with me service. The manager was very friendly and made me feel very comfortable servicing my vehicle.

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Friendly

Friendly

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Nothing was recommended that wasn't needed. Friendly knowledgeable service.

Nothing was recommended that wasn't needed. Friendly knowledgeable service.

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They were quick, efficient, and knowledgeable. My whole experience lasted 30 minutes, that was with a transmission fluid exchang ...

They were quick, efficient, and knowledgeable. My whole experience lasted 30 minutes, that was with a transmission fluid exchange, Oil Change, and changing the cabin and outside air filters, and they didn't even have the cabin air filter in stock it had to be delivered.

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Manager was helpful

Manager was helpful

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Fast and efficient.

Fast and efficient.

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I've had terrible experiences getting oil changes at other places, and being a woman I constantly found myself being ripped off ...

I've had terrible experiences getting oil changes at other places, and being a woman I constantly found myself being ripped off or lied to every time I would go. After waiting at Walmart for an oil change and being told I'd be there for hours, I found Valvoline on Google and drove over. I was out in 15 minutes and they were very honest and straightforward! Great service.

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Did not wait, in and out quickly. Experienced staff and very knowledgeable. Most of all everyone there was courteous and frien ...

Did not wait, in and out quickly. Experienced staff and very knowledgeable. Most of all everyone there was courteous and friendly. This was my first visit and I plan on taking all my vehicles there from now on.

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I was satisfied with my experience

I was satisfied with my experience

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All staff were friendly and courteous. They were also respectful and knowledgeable.

All staff were friendly and courteous. They were also respectful and knowledgeable.

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Customer service

Customer service

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They always take excellent care of my vehicles.

They always take excellent care of my vehicles.

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No comment

No comment

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Service was great although the service on the rear differential took longer than I was told.

Service was great although the service on the rear differential took longer than I was told.

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Let me tell you, I’m new to the area pulled up to two jiffy lubes and drive right off due to lack of service. Googled your locat ...

Let me tell you, I’m new to the area pulled up to two jiffy lubes and drive right off due to lack of service. Googled your location, stopped in and was quickly greeted and assured they were hustling to knock out all the oil changes ahead of me. Man and let me tell you l, this team at this location hustles! I’m impressed! Please share this message with them, people don’t get recognized enough for stellar work... Sarah, Jean, Michael and Jared underneath had me in and out and with a smile. When not doing my own work on my vehicles I will be back... get these people a cold one! Great work y’all... cheers

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Good service, fast and covered my needs without masking me feel like a target (trying to upsell EVERYTHING). A little pricey fo ...

Good service, fast and covered my needs without masking me feel like a target (trying to upsell EVERYTHING). A little pricey for the synthetic oil. I would not do that next time

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You have a great team at this store who behave as if they really care about my satisfaction

You have a great team at this store who behave as if they really care about my satisfaction

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Quick friendly service and like the rechecking verbally that things are tightened up and out back on, etc.

Quick friendly service and like the rechecking verbally that things are tightened up and out back on, etc.

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Cost of the oil changes are too high

Cost of the oil changes are too high

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Quick, complete, friendly. Bad: price has increased significantly. May look for options in the future.

Quick, complete, friendly. Bad: price has increased significantly. May look for options in the future.

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Service was quick and everyone was friendly

Service was quick and everyone was friendly

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Customer service was excellent

Customer service was excellent

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Prompt, courteous and knowledgeable staff. Very pleasant experience.

Prompt, courteous and knowledgeable staff. Very pleasant experience.

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I have been to Valvoline before, but this was my first visit to the Menaul location. I was BLOWN AWAY at the level of service, p ...

I have been to Valvoline before, but this was my first visit to the Menaul location. I was BLOWN AWAY at the level of service, professionalism, and courtesy offered by the employees there. The gentlemen have this particular Valvoline running like a well-made and well-oiled machine. I went to the Menaul location because it was on my way home that day, but I will most certainly go out of my way to get there next time I need my car serviced.

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Staff was very friendly and attentive. I left a 5 star Yelp review.

Staff was very friendly and attentive. I left a 5 star Yelp review.

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Knowledgeable staff. Both I and my vehicle were treated with respect. One of the managers is a awesome young lady. The staff is ...

Knowledgeable staff. Both I and my vehicle were treated with respect. One of the managers is a awesome young lady. The staff is diverse, fast, expert, and careful.

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My truck is such a junker but these guys keep me running right! Thank you.

My truck is such a junker but these guys keep me running right! Thank you.

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Quick. Staff was knowledgeable.

Quick. Staff was knowledgeable.

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The attitude was most impressive from all the employees. With a full bay they were happily communicating about al three cars, ju ...

The attitude was most impressive from all the employees. With a full bay they were happily communicating about al three cars, just having fun as they work. I’m 65 and was surely surprised and mentioned how one of life’s greatest blessing is a job you like and your coworkers too. I’ll be back!!

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Did not like that prices for conventional, synthetic blend or synthetic oil change were not posted or available online prior to ...

Did not like that prices for conventional, synthetic blend or synthetic oil change were not posted or available online prior to going in for services. Did not know price of my service until I was in the bay. Got conventional oil change, but need synthetic blend and still do not know what price I can expect for that service. Rapid commands to turn on/off lights, brakes, turn signals a little hard to understand as I am older and a little hard of hearing and not used to doing quick changes from switching turning signals, to turning on "high beam", etc. No need to wait in waiting room as I was part of the team in testing functions of my car which I appreciated. Thought the price of oil change of $38 was high because I had already had $15 discounted as I had a coupon.Did like thorough check of my entire car and fluid top off. Liked that there was a woman working as part of the team. Liked that when change of bulb did not address non-working turn signal that price was reasonable and that when that did not address the issue because it was an electrical problem, they were honest and did not try to charge me for the change of bulb or try to get me to pay for something else.

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Incredible staff! Fast and efficient!

Incredible staff! Fast and efficient!

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The staff were all very helpful and fast. The cost for the services I had done was much less expensive than Jiffy Lube.

The staff were all very helpful and fast. The cost for the services I had done was much less expensive than Jiffy Lube.

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I like being acknowledged as a repeat customer.Staff is friendly and professional.

I like being acknowledged as a repeat customer.Staff is friendly and professional.

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Excellent customer service. They were experiencing a pressure problem but still moved forward with the oil change. Waited for a ...

Excellent customer service. They were experiencing a pressure problem but still moved forward with the oil change. Waited for a while but they included a discount for the wait which made it worth the wait.

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I have been going there for several years. The staff remembers me and gives me the BEST service.

I have been going there for several years. The staff remembers me and gives me the BEST service.

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Very professional staff

Very professional staff

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Very friendly staff.....not buying anything that didn’t need to be replaced

Very friendly staff.....not buying anything that didn’t need to be replaced

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Friendly knowledgeable staff it was quick convenient and easy to get into wait time was minimal

Friendly knowledgeable staff it was quick convenient and easy to get into wait time was minimal

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Expertise of service folks. Very kind and respectful, thorough and welcoming

Expertise of service folks. Very kind and respectful, thorough and welcoming

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This visit was great! Very quick service and very friendly. There was a new girl working there, and everybody else was very kin ...

This visit was great! Very quick service and very friendly. There was a new girl working there, and everybody else was very kind and patient with her. The only thing I would say is that no pricing was ever talked about for anything until the end when my total was given. Other than that, you guys do a wonderful job, and I am definitely going to return.

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Sara was outstanding.

Sara was outstanding.

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The Staff were awesome...very knowledgable and Friendly.

The Staff were awesome...very knowledgable and Friendly.

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There must be a mistake or I checked the wrong box. I only use that location and no other because their customer service and the ...

There must be a mistake or I checked the wrong box. I only use that location and no other because their customer service and their staff. I clearly read and answered incorrectly.

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The woman who takes care of my truck does a great job. She is friendly, remembers my name and is obviously highly competent.

The woman who takes care of my truck does a great job. She is friendly, remembers my name and is obviously highly competent.

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Employees were very professional service was Fast well we’ll come back

Employees were very professional service was Fast well we’ll come back

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Great service and highly satisfied - the crew was very professional and the young lady, blond (sorry I forgot her name) was exce ...

Great service and highly satisfied - the crew was very professional and the young lady, blond (sorry I forgot her name) was excellent, professional and very knowledgable and polite! She handled all the directions and stepsnof the service was excellent. She is an asset and the person that greets your customers with extreme professionalism for your shop on Menaul and a great employee for your company! She is a great supervisor or manager! Thank you for great service!

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Good service and knowledge.

Good service and knowledge.

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Attentive service.

Attentive service.

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I have been going to the same Valvoline on Menaul for years for one reason and one reason only - OUTSTANDING customer service. ...

I have been going to the same Valvoline on Menaul for years for one reason and one reason only - OUTSTANDING customer service. Every time I pull up I am immediately greeted and they pull me in as soon as possible. The female worker who has always helped me is very friendly, polite and effective and the crew working on the truck is the same. I assume all Valvoline stores are as efficient as this one, but if not they should be held up as setting a standard. They have made me a customer from a Groupon, and have kept me as a customer by treating me the way a customer should be treated.

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The woman who signed me in was very professional and cordial. The guy that was working under the hood seemed disinterested in h ...

The woman who signed me in was very professional and cordial. The guy that was working under the hood seemed disinterested in his work. Fumbled around quite a bit.

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Professional staff, quick service and thorough checking of my vehicle

Professional staff, quick service and thorough checking of my vehicle

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On my visit I was met with professional services by all of the technicians

On my visit I was met with professional services by all of the technicians

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All employees were very nice and very helpful. They spent 30 min trying to replaced headlight bulbs and were successful with. ...

All employees were very nice and very helpful. They spent 30 min trying to replaced headlight bulbs and were successful with. Very satisfied

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Good product. Good staff. Waiting inside the vehicle.

Good product. Good staff. Waiting inside the vehicle.

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The techs are friendly, quick and knowledgeable. Always great service

The techs are friendly, quick and knowledgeable. Always great service

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Attentiveness, speed, and attention to detail.

Attentiveness, speed, and attention to detail.

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Friendly knowledgeable staff.

Friendly knowledgeable staff.

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The service was excellent. This team works so well together, they know their jobs, and they are very helpful with any questions ...

The service was excellent. This team works so well together, they know their jobs, and they are very helpful with any questions I might have. I live 75+ miles out of Albuquerque, but I prefer to travel to this particular Valvoline Instant Oil Change because of the friendliness and knowledge of the employees!!

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Great fast customer service

Great fast customer service

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The experience felt like a pit-stop in NASCAR, It was my first time at a Valvoline, and I've never had an oil change where, A) I ...

The experience felt like a pit-stop in NASCAR, It was my first time at a Valvoline, and I've never had an oil change where, A) I didn't have to get out of the car, and B) where 4 people worked on my car at the same time very quickly. I didn't know a oil change could be performed so quickly outside of auto sport.

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Very fast your staff knows what they are doing keep up the good work thanks a million

Very fast your staff knows what they are doing keep up the good work thanks a million

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Fast service

Fast service

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Sarah is highly professional and motivated. Speaks clearly and respectfully always. She multitaskss and checks on the other cars ...

Sarah is highly professional and motivated. Speaks clearly and respectfully always. She multitaskss and checks on the other cars being serviced without missing a beat. Service is well done and completed very timely. And there is no confusion or anything overlooked or left out or neglected. I have gone here consistently for years and seen some turnover, but since she is here it appears to run like a well oiled machine. She has a good crew and they work effectively.

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Customer service, time, and efficency

Customer service, time, and efficency

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The staff is awesome! They take excellent care of me and my car

The staff is awesome! They take excellent care of me and my car

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price and quickness

price and quickness

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Micheal and his team very efficient and friendly. I have lots of Valvoline locations to choose from but I like the staff at thi ...

Micheal and his team very efficient and friendly. I have lots of Valvoline locations to choose from but I like the staff at this location.

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Pricing was not advertised correctly, found a coupon for a decent price then it turned into the coupon only being able to be use ...

Pricing was not advertised correctly, found a coupon for a decent price then it turned into the coupon only being able to be used on a more expensive oil change and the cheapest I was offered was 60 dollars. Much more than the 25-40 dollars I usually pay at other places. I was already in the oil changing area and the lady was pushy about pricing and very rushed so I just let them perform the service to avoid any problems. Will not be returning.

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I didn't wait long and they inform me on everything they were doing. I am very Satisfied with the service

I didn't wait long and they inform me on everything they were doing. I am very Satisfied with the service

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Up selling

Up selling

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Real good service I take my POV and my work truck plus are fleet of trucks to valvoline and customer service is very good thank ...

Real good service I take my POV and my work truck plus are fleet of trucks to valvoline and customer service is very good thank for your awesome service the lady at the Menaul location is friken awesome

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I have had my oil changed at this location several times. The people who work here are friendly, efficient and have a sense of p ...

I have had my oil changed at this location several times. The people who work here are friendly, efficient and have a sense of purpose. They suggest options but aren't pushy. The assistant manager is a go getter and very friendly. She clearly has the respect of her team and she sets the tone for the techs. Quick efficient and painless.

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Didn’t realize brake fluid is not part of fluid top off.

Didn’t realize brake fluid is not part of fluid top off.

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I had a not so great experience the first time. I communicated and felt heard. They wanted to make it right and they did! I'll b ...

I had a not so great experience the first time. I communicated and felt heard. They wanted to make it right and they did! I'll be back!

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Staff was incredibly friendly and professional. Oil change was completed quickly and team members worked together to make sure I ...

Staff was incredibly friendly and professional. Oil change was completed quickly and team members worked together to make sure I got out in no time.

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Very efficient and professional. Very pleased with Valvoline.

Very efficient and professional. Very pleased with Valvoline.

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Quick and friendly, genuine staff

Quick and friendly, genuine staff

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Everyone is very friendly

Everyone is very friendly

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Everyone was direct, but kind. I felt they were in control, but were willing to stop at anytime to ensure they understood my wis ...

Everyone was direct, but kind. I felt they were in control, but were willing to stop at anytime to ensure they understood my wishes, or to ensure that I was satisfied with progress towards the implementation of those wishes. In a word, professional.

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Fast and convenient very professional

Fast and convenient very professional

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I came in with the mobile coupon for a standard oil change, the manager recommended the Mac life oil due to my truck having over ...

I came in with the mobile coupon for a standard oil change, the manager recommended the Mac life oil due to my truck having over 300000 miles on it. She discounted the Maxlife oil change and I’m glad she talked me into it. Thanks!

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I was unaware of their shop hours, I pulled up 10 minutes before closing and you could see it in some of their faces that they j ...

I was unaware of their shop hours, I pulled up 10 minutes before closing and you could see it in some of their faces that they just wanted to go home. I didn’t feel good about doing business with the team when they were mentally already home.

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When my truck's hood was closed an antenna was bent over and shut under the hood. Replacement is now needed.

When my truck's hood was closed an antenna was bent over and shut under the hood. Replacement is now needed.

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Great service, professional team. Communication was clear and staff was friendly and quick.

Great service, professional team. Communication was clear and staff was friendly and quick.

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i like the team idea checking everything out loud as they go through.

i like the team idea checking everything out loud as they go through.

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There was a minor issue when I got home and the manager came out to my home and tried to diagnosis the problem. He could not and ...

There was a minor issue when I got home and the manager came out to my home and tried to diagnosis the problem. He could not and followed me back to the shop. From there he and his team determined what the issue was corrected it and sent me on my way. The service was amazing.

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Very Professional

Very Professional

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The price of a basic oil change has gone through the roof. 50 dollars is pretty absurd considering the price of oil. I’m not sur ...

The price of a basic oil change has gone through the roof. 50 dollars is pretty absurd considering the price of oil. I’m not sure I’m going to continue to use Valvoline if 50 dollars with a coupon is the new base price. Sad because I’ve been using Valvoline for the last 8 years or so.

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The woman who helped me was kind, clear and efficient. I also bought a new set of wipers when she told me the sale price. And, s ...

The woman who helped me was kind, clear and efficient. I also bought a new set of wipers when she told me the sale price. And, she advised me of a crack in my oil tank, which I was unaware of.

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friendly effective communication on the pricing and the process. My first time at Valvoline instant oil change.

friendly effective communication on the pricing and the process. My first time at Valvoline instant oil change.

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Great service in and out in about 15 minutes.

Great service in and out in about 15 minutes.

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The person assisting was ride. Nothing specific she said, just overall. She seemed upset and rushed. And had a hard time resetti ...

The person assisting was ride. Nothing specific she said, just overall. She seemed upset and rushed. And had a hard time resetting my oil light on my dashboard. She asked me to do it at first. When I told her I don't know how to do that, she seemed very bothered.

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My visit was great. My battery was dead! These guys all of them were so nice and thorough and got me back on the road within 45 ...

My visit was great. My battery was dead! These guys all of them were so nice and thorough and got me back on the road within 45 minutes! They had to get my battery from another store and they still were under an hour. They guys were great!

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My vehicle is a 1966. The staff did not seem to realize that synthetic oil should not be used. They didn't know how to open the ...

My vehicle is a 1966. The staff did not seem to realize that synthetic oil should not be used. They didn't know how to open the hood.

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I was very impressed to see a female employee at this location and the male staff was also very kind.

I was very impressed to see a female employee at this location and the male staff was also very kind.

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Real professional and kind service! They don’t pressure you into buying additional services, the technician even let me know tha ...

Real professional and kind service! They don’t pressure you into buying additional services, the technician even let me know that my air filter was good, but maybe the next time around it might need changing.

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Theemployees

Theemployees

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They were very explanatory on what they were going to do and the communication they had between eachother was awesome.

They were very explanatory on what they were going to do and the communication they had between eachother was awesome.

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I've gotten over 80 oil changes for two different trucks at this location. They've always had an excellent staff. There's a fe ...

I've gotten over 80 oil changes for two different trucks at this location. They've always had an excellent staff. There's a female manager there now and she's as good as anyone I've seen.

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very fast

very fast

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Customer service woman was informative and kind.

Customer service woman was informative and kind.

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Great team and team leader (Sarah). Very professional and knew me as a regular customer and treated me like family. Good job!

Great team and team leader (Sarah). Very professional and knew me as a regular customer and treated me like family. Good job!

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Friendly and knowledgeable staff. No wait and service was quick

Friendly and knowledgeable staff. No wait and service was quick

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I have two trucks and have been taking them to this store for several years.I always get treated very nicely.

I have two trucks and have been taking them to this store for several years.I always get treated very nicely.

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The staff noticed my arrival and quickly got me into a bay. Quickly, courteously and efficiently took down my information and d ...

The staff noticed my arrival and quickly got me into a bay. Quickly, courteously and efficiently took down my information and discussed what I wanted done. Gave me choices. During the visit I was informed of things that needed to be done, which coincided with what I already suspected. The crew was fast but efficient. I was very relieved to have issues addressed that I had postponed addressing for some time. Now feel more confident driving my vehicle.

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Fast, friendly service

Fast, friendly service

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Prompt service, friendly employees.

Prompt service, friendly employees.

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Several attempts to sell additional services.

Several attempts to sell additional services.

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The main reason, the ridiculous pricing.

The main reason, the ridiculous pricing.

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The wait

The wait

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Service tech and manager was great. We called ahead of time to make sure they had the fuel filters. They had them and did a grea ...

Service tech and manager was great. We called ahead of time to make sure they had the fuel filters. They had them and did a great job

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Female worker was very efficient and friendly. Other staff seemed to be working hard

Female worker was very efficient and friendly. Other staff seemed to be working hard

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The woman (Sarah) who takes care of my vehicle provides exceptional customer service.

The woman (Sarah) who takes care of my vehicle provides exceptional customer service.

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I didnt have to explain again my car model and type. The bar code was scanned and all info was there already.

I didnt have to explain again my car model and type. The bar code was scanned and all info was there already.

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There is a little white girl there every time and she is so sweet and makes sure my oil light is reset every time she’s a good a ...

There is a little white girl there every time and she is so sweet and makes sure my oil light is reset every time she’s a good and hard worker

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I went in and out quickly

I went in and out quickly

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Personalized service and great team. They work well together and made us feel important, competing the oil change quickly and s ...

Personalized service and great team. They work well together and made us feel important, competing the oil change quickly and sent us on our way. Highly recommend and will return!

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The quickness of the change, and the customer service rep that dealt with me and the other staff members. All very friendly and ...

The quickness of the change, and the customer service rep that dealt with me and the other staff members. All very friendly and helpful. The biggest negative is they never mentioned price.

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Great customer service

Great customer service

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Everyone was so courteous. The assistant manger was engaged in the work and kept me informed with what was found. There are th ...

Everyone was so courteous. The assistant manger was engaged in the work and kept me informed with what was found. There are three or four auto centers withing a block or two of each other and I chose yours and WILL be back!!!

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Fast service. Informative. Quality work.

Fast service. Informative. Quality work.

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The speed, friendliness, courtesy, and no pressure to do things extra.

The speed, friendliness, courtesy, and no pressure to do things extra.

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Just not organized

Just not organized

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Very professional employees who actually seem like they enjoy their job. Fun to watch them work.

Very professional employees who actually seem like they enjoy their job. Fun to watch them work.

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quick, easy, polite staff

quick, easy, polite staff

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The process only took 14 min. of my time. Valvoline time are efficient and prompt!

The process only took 14 min. of my time. Valvoline time are efficient and prompt!

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Great friendly Technicians

Great friendly Technicians

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Mentioned to get windshield wipers, new air filters when they were recently replaced.

Mentioned to get windshield wipers, new air filters when they were recently replaced.

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I park my vehicle inside my garage and did notice the following day a small oil leak on my garage floor... I’ll check again toda ...

I park my vehicle inside my garage and did notice the following day a small oil leak on my garage floor... I’ll check again today when I get home. My vehicle has never had leaks

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The techs were friendly and very knowledgable about their products. They even helped me reset my oil useage tracker in my car d ...

The techs were friendly and very knowledgable about their products. They even helped me reset my oil useage tracker in my car display settings! (i didnt even know i had one)

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I was traveling/ relocating my college student and four myself in need of service, this was the only shop 1:5 that I found on go ...

I was traveling/ relocating my college student and four myself in need of service, this was the only shop 1:5 that I found on google that was able to feel comfortable for service on my Benz . The staff was very welcoming and knowledgeable. Thank you !!!!

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Staff is niceThey answer any questions I may have

Staff is niceThey answer any questions I may have

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the service techs communicated well, double checked everything

the service techs communicated well, double checked everything

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Always great service

Always great service

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Everybody was so nice and able to communicate clearly with myself and especially with each other. There was a good dynamic.

Everybody was so nice and able to communicate clearly with myself and especially with each other. There was a good dynamic.

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The clerk was informative.

The clerk was informative.

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I was really shy at first because it was my first time getting a oil change alone normally I have my dad with me or my wife but ...

I was really shy at first because it was my first time getting a oil change alone normally I have my dad with me or my wife but the men there were really nice and kind they changed my oil fast and they even took off 7 dollars off my total from the guys being so nice and understanding I felt better I had a really great experience

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The Service is technical and professional.

The Service is technical and professional.

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Crew on top of it. Hussled. Woman crew chief was outstanding in explaining the process. Very professional and fast

Crew on top of it. Hussled. Woman crew chief was outstanding in explaining the process. Very professional and fast

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I did not have to get out of my Car and it only took 20 minutes and I didn't have to dispose of the old oil and they didn't try ...

I did not have to get out of my Car and it only took 20 minutes and I didn't have to dispose of the old oil and they didn't try to sell me lots of other things/services I didn't really need. I only needed my oil changed. The service was excellent and done quickly.

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Service representative was very friendly and helped me with my questions regarding setting up my fleet

Service representative was very friendly and helped me with my questions regarding setting up my fleet

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Friendly customer service and was able to use a Groupon

Friendly customer service and was able to use a Groupon

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We have 3 vehicles that we take to this Valvoline site and receive great service, the staff is very friendly, informative, helpf ...

We have 3 vehicles that we take to this Valvoline site and receive great service, the staff is very friendly, informative, helpful and the manager is tops

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The customer service I recieved on my trip was mind-blowingly wonderful, unmatched in my 15 years of driving. The gentlemen were ...

The customer service I recieved on my trip was mind-blowingly wonderful, unmatched in my 15 years of driving. The gentlemen were extremely friendly even in the 19 degree weather and I really appreciated how clearly they communicated. Hope those fellows got a HUGE holiday bonus they deserve it!

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75.00 for an Oil change! A bit quick on explaining pricing

75.00 for an Oil change! A bit quick on explaining pricing

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All the service providers are friendly and knowledgeable.

All the service providers are friendly and knowledgeable.

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Did not need new transmission oil.

Did not need new transmission oil.

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They were very professional and honorable in how they assisted us with an oil pan problem.

They were very professional and honorable in how they assisted us with an oil pan problem.

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I've been coming to this Valvoline for ten years and the staff is always professional and the service is quick. Staff is very fr ...

I've been coming to this Valvoline for ten years and the staff is always professional and the service is quick. Staff is very friendly even in sub-zero temperatures.

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The service team did an outstanding job working together to quickly and efficiently address the needs of their customers.

The service team did an outstanding job working together to quickly and efficiently address the needs of their customers.

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The team at this location is great. Highly knowledgeable and friendly. Especially the manger I believe her name was Sara she run ...

The team at this location is great. Highly knowledgeable and friendly. Especially the manger I believe her name was Sara she runs an amazing crew you guys are lucky to have her on your team

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AAAAAAAA+++++++ SERVICE

AAAAAAAA+++++++ SERVICE

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Educated me during the oil change.Made it understandable

Educated me during the oil change.Made it understandable

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They were quick! Thought I could save money with Groupon but it turns out I paid the same due to your 5 quart and the car takes ...

They were quick! Thought I could save money with Groupon but it turns out I paid the same due to your 5 quart and the car takes 6.. but you knew that.

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Friendly -quick and thorough service- I had multiple services performed in under 30 minutes while I waited inside my vehicle.

Friendly -quick and thorough service- I had multiple services performed in under 30 minutes while I waited inside my vehicle.

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I have a 97 Tbird, upman stated the trans was sealed, not the case and had to request he double check for a proper trans inspect ...

I have a 97 Tbird, upman stated the trans was sealed, not the case and had to request he double check for a proper trans inspection. Tried to sell me a battery stating mine was only producing 11 cca. Also not the case, battery is only 3 years old and shouldn't start everytime I turn the key if it truly is producing 11 cca. Also noted on the inspection were sealed lube points and therefore not serviced which is also not the case. Ball joints with new lube points were installed by me last year. Tire pressure wasn't checked either even though it was listed as being checked on the inspection. CSR told tech I do everything myself and not to check the tires. This wasn't my request and I did not witness a tech check tire psi.

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The courtesy and professionalism was beyond comparison.

The courtesy and professionalism was beyond comparison.

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The treat me like an old friend

The treat me like an old friend

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staff was very fast and professional

staff was very fast and professional

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This experience was top notch! The two previous times I went to this location I was furious with the service I received. I tried ...

This experience was top notch! The two previous times I went to this location I was furious with the service I received. I tried one last time and yesterday was Awesome! Organized, friendly, and efficient! The crew yesterday you could tell truly cared! Kudos! I’ll be back. 😃👌🏽

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Quick and 5old what service was being done.

Quick and 5old what service was being done.

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I felt the technicians were very thorough by asking me if I needed extra services. I had all my Valvoline receipts with me from ...

I felt the technicians were very thorough by asking me if I needed extra services. I had all my Valvoline receipts with me from Dallas, Texas. I was able to tell them what I had already done. The Albuquerque Valvoline had all my info already in their system so it was so easy and fast. I will continue to use Valvoline because of this great service!

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I love the staff here. One girl in particular (sorry I didn’t get her name) is so informative and comesbactoss as very confident ...

I love the staff here. One girl in particular (sorry I didn’t get her name) is so informative and comesbactoss as very confident in her position. She makes me feel like I’m at the right place. I bring all my cars here. I’ve been to other Valvoline stores around town and don’t feel as welcome.

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Sarah was very good at her job,

Sarah was very good at her job,

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prompt and competent

prompt and competent

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in and out uickly, efficiently and professionally. good job

in and out uickly, efficiently and professionally. good job

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Very professional team. Very courteous and they know there job. This is the only place I'll take my car for oil or fluid change. ...

Very professional team. Very courteous and they know there job. This is the only place I'll take my car for oil or fluid change.

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oil change took a bit longer than the last time I had oil change

oil change took a bit longer than the last time I had oil change

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The staff at this location were very knowledgeable and friendly. I arrived 15 min before they were even open and the lady came ...

The staff at this location were very knowledgeable and friendly. I arrived 15 min before they were even open and the lady came out and greeted me and let me know they open at 8 and where I could wait. I was the obviously the first car to be serviced and they kept me in the car and explained everything to me. WOULD HIGHLY RECOMMEND THIS PLACE. :)

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They are always professional, kind/friendly, work efficiently and carefully and seem to genuinely want to do a great job each vi ...

They are always professional, kind/friendly, work efficiently and carefully and seem to genuinely want to do a great job each visit.

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It was amazingly fast and the team was very efficient when working together.

It was amazingly fast and the team was very efficient when working together.

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Very friendly and professional staff.

Very friendly and professional staff.

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Very nice men and women! They were so nice and respectful! Love going there!

Very nice men and women! They were so nice and respectful! Love going there!

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The service is better than what is expected..and friendly !! Very knowledgeable.

The service is better than what is expected..and friendly !! Very knowledgeable.

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Quick, efficient and friendly.

Quick, efficient and friendly.

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Courteous service reps did their job well addressed the issues and dealt with it. Overall very good

Courteous service reps did their job well addressed the issues and dealt with it. Overall very good

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I had my wipers replaced, oil changed and a filter replaced. No wait. No pressure. I knew what I wanted to do when I went in. Qu ...

I had my wipers replaced, oil changed and a filter replaced. No wait. No pressure. I knew what I wanted to do when I went in. Quick and courteous service. I was not only impressed by the way they treated me, but also by the way they treated eachother. A solid team providing excellent service. Thank you!

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Expensive

Expensive

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Service was Good and Quick, Just an in/out service, which was Good for me.

Service was Good and Quick, Just an in/out service, which was Good for me.

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They made me feel like I was part of the process and had agency.

They made me feel like I was part of the process and had agency.

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The employees were friendly and efficient. They were knowledgeable and did their job well.

The employees were friendly and efficient. They were knowledgeable and did their job well.

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Pulled right into the bay...no waiting! Had a great coupon to use. Sarah offered other discounts without making me feel pressure ...

Pulled right into the bay...no waiting! Had a great coupon to use. Sarah offered other discounts without making me feel pressured. Everyone was fantastic...so good that I had my sister take her car in later that day!!!

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They are always competent and friendly.

They are always competent and friendly.

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Courteous, efficient, and professional service.

Courteous, efficient, and professional service.

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No wait. Fast service.

No wait. Fast service.

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The Team is excellent at the Menaul store in Albuquerque, always polite and efficient. They work together well, good to see thi ...

The Team is excellent at the Menaul store in Albuquerque, always polite and efficient. They work together well, good to see this. In and out quickly

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Fast service

Fast service

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Everybody working there acts professionally and the teamwork is excellent, no slacker, no arguing, good vibe

Everybody working there acts professionally and the teamwork is excellent, no slacker, no arguing, good vibe

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I am retired military. I like to see professionalism in the workplace. This group works like a well oiled machine. Third time h ...

I am retired military. I like to see professionalism in the workplace. This group works like a well oiled machine. Third time here. Will definitely be back.

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Personal we’re very happy

Personal we’re very happy

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I come to this Valvoline because of your Manager Sarah.She is working in a tough environment with men and she's incredible at he ...

I come to this Valvoline because of your Manager Sarah.She is working in a tough environment with men and she's incredible at her job.She's very knowledgeable of automobiles and super efficient getting the job done.I would hire her away from you all in a minute. Better give her a raise!I will only use this location because of Sarah.Marty RyanNew Mexico Marketplace MagazineOwner505-459-4276

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The staff were very friendly and actually seemed to enjoy their job. Great experiance this time.

The staff were very friendly and actually seemed to enjoy their job. Great experiance this time.

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Always really good service.

Always really good service.

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Great staff!!

Great staff!!

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I understand the price of Synthetic Oil for newer vehicles but the business should compare prices to other Auto Service Shops an ...

I understand the price of Synthetic Oil for newer vehicles but the business should compare prices to other Auto Service Shops and match or lower prices to get bring in customers.

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Everyone I had contact with was courteous and knew what they were doing. I appreciated their attitudes.

Everyone I had contact with was courteous and knew what they were doing. I appreciated their attitudes.

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I rec’d the services I requested at a peak traffic time, and while it was true I did experience a wait, I could see the service ...

I rec’d the services I requested at a peak traffic time, and while it was true I did experience a wait, I could see the service agents were very busy and performed their services as efficiently as possible.

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No waiting And when they said it would be around 15 minuets and I would be on the road And I was on the road around 15 minuets

No waiting And when they said it would be around 15 minuets and I would be on the road And I was on the road around 15 minuets

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The service was fast and friendly

The service was fast and friendly

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The level of customer service and professionalism is outstanding. I haven’t experienced any service anywhere that is as good as ...

The level of customer service and professionalism is outstanding. I haven’t experienced any service anywhere that is as good as the service and professional demeanor Shown me at Valvoline. The teamwork was excellent, and instilled confidence in work done on my car. The team actually actually cared about the job the were doing.

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I loved not having to get out of the car during the oil change! I didn't know that Valvoline let you stay in the car, unlike Jif ...

I loved not having to get out of the car during the oil change! I didn't know that Valvoline let you stay in the car, unlike Jiffy Lube. All employees were very efficient and communicated well with each other. The manager was especially efficient and communicated well with me. Five stars and thumbs up! :-)

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It was fast, the staff did not push me to buy other options, but did let me know about them. I did not feel any presser and fel ...

It was fast, the staff did not push me to buy other options, but did let me know about them. I did not feel any presser and felt the service was quite good. will use you guys again.

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The service team is very professional. Awesome team work and communication!!!!Keep up the excellent service and I will always c ...

The service team is very professional. Awesome team work and communication!!!!Keep up the excellent service and I will always come back. Keep the positive and happy attitudes. Thank you!!!!!

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Fast, efficient and friendly -

Fast, efficient and friendly -

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Everyone was very professional and courteous

Everyone was very professional and courteous

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I have been going to this Valvoline store for maybe six years to have all of my four vehicles serviced. Your technicians are all ...

I have been going to this Valvoline store for maybe six years to have all of my four vehicles serviced. Your technicians are all pretty great and do their jobs with apparent pride, but best of all, they are approachable and friendly. They always tell me what's going on and offer tips when I ask for them. Honestly, I really enjoy my few minutes at Valvoline. I have a Toyota Tundra ready to go in for oil and filter next week. Sometimes I bring my own Mobile One oils and filter, and the price is still very reasonable for all the fluid checks and other work they do. Valvoline has become a 'tradition' for me. Great work, great attitude.

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All the guys were very nice and thorough. They showed me the gross air filter and recommended I get a new one and showed me the ...

All the guys were very nice and thorough. They showed me the gross air filter and recommended I get a new one and showed me the new one that they were putting in. I really appreciated their help. I didn't have to wait and they were fast. I will definitely be returning the next time I need an oil change!

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It was great, I liked it and good service

It was great, I liked it and good service

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Sarah and her crew were nice and got the job done in a timely manner.

Sarah and her crew were nice and got the job done in a timely manner.

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I have answered this in the previous questions.

I have answered this in the previous questions.

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Fast and friendly and they were recommended by professionals. Also as crazy as this may sound, the fact that they had a female o ...

Fast and friendly and they were recommended by professionals. Also as crazy as this may sound, the fact that they had a female on the crew made me more comfortable as a woman.

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All the technicians quickly responded to me driving in and completed the service right away.

All the technicians quickly responded to me driving in and completed the service right away.

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Very Courteous, and Very Knowledge able with all your products

Very Courteous, and Very Knowledge able with all your products

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I do not remember the name of the woman who was in charge of my service (blonde hair works at the location on Menaul and Georgia ...

I do not remember the name of the woman who was in charge of my service (blonde hair works at the location on Menaul and Georgia) but she was fantastic. So helpful and patient in explaining what I needed. Helped me with my Groupon and NEVER pressured me to purchase more services. Would recommend 10/10.

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Sarah Was great. She really does her job well!! I couldn’t of asked for a better specialist to get in and out with the amount of ...

Sarah Was great. She really does her job well!! I couldn’t of asked for a better specialist to get in and out with the amount of professionalism and courtesy.

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Prompt service and very professional.

Prompt service and very professional.

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The customer service representative was cheerful and efficient. It was a completely pleasant experience.

The customer service representative was cheerful and efficient. It was a completely pleasant experience.

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To was so easy and fast very informative

To was so easy and fast very informative

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Crew is so well coordinated! It's like I have a pit crew servicing my car. Gives me confidence that everything will be checked ...

Crew is so well coordinated! It's like I have a pit crew servicing my car. Gives me confidence that everything will be checked.

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Fast service and never had to get out of the car, which is a bonus.

Fast service and never had to get out of the car, which is a bonus.

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The people there were really grate and it was funny listening to them all talk. Quick fast and made me laugh, it was perfect.

The people there were really grate and it was funny listening to them all talk. Quick fast and made me laugh, it was perfect.

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No wating, drive right up, Sarah welcomed me & remembered me from my last visit ! I was 200 miles over and she explained to me, ...

No wating, drive right up, Sarah welcomed me & remembered me from my last visit ! I was 200 miles over and she explained to me, that due to the oil I used, there was no need for panic ! Very nice !

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Outstanding service. I loved how they performed their teamwork.

Outstanding service. I loved how they performed their teamwork.

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Staff was quick to get me in and completed services were fast and efficiently.

Staff was quick to get me in and completed services were fast and efficiently.

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Fast, Professional & Courtesy.

Fast, Professional & Courtesy.

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Let me know my hub caps were not properly placed on my ties. Appreciated it they corrected this.

Let me know my hub caps were not properly placed on my ties. Appreciated it they corrected this.

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Staff is very knowledgeable, courteous and I noticed that they take pride in their work. Very friendly!

Staff is very knowledgeable, courteous and I noticed that they take pride in their work. Very friendly!

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Staff wonderful, lady whom took payment and communicated everything was professional, knowledgeable, nice just overall great exp ...

Staff wonderful, lady whom took payment and communicated everything was professional, knowledgeable, nice just overall great experience. Thank you

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Staff was courteous and knowledgeable.

Staff was courteous and knowledgeable.

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I had to state that I only wanted a basic service and not to pressure me into more

I had to state that I only wanted a basic service and not to pressure me into more

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very very professional and quickly plus the listen to concerns and questions

very very professional and quickly plus the listen to concerns and questions

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The lady that was helping me was not very friendly, but the other staff where more welcoming.

The lady that was helping me was not very friendly, but the other staff where more welcoming.

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everything was fine and it was quick

everything was fine and it was quick

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the oil change was far too expensive Synthetic oil does not cost much more than traditional oil so I don't understand why Valvo ...

the oil change was far too expensive Synthetic oil does not cost much more than traditional oil so I don't understand why Valvoline puts such a HUGE markup on an oil change that is no different that a regular oil change, this is a HUGE rip off and I will seek other companies who are fair in pricing this simple task, I am extremely disappointed and dissatisfied that you can rip people off by charging almost $100 for something so simple to do

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I use your services on a regular basis . I didn’t even go in for an oil change this time it wasn’t ready I was experiencing t ...

I use your services on a regular basis . I didn’t even go in for an oil change this time it wasn’t ready I was experiencing trouble with my diesel truck and I was told that oil level has a lot to do with it I asked them to check my oil and they went beyond that they checked all of my fluids They gave me some advice and recommended a mechanic down the street

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Had the oil in my vehicle changed and was out of there in about 15 minutes.

Had the oil in my vehicle changed and was out of there in about 15 minutes.

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The woman who spoke to me explained what they were going to do that day and why I needed a better quality oil for my suv which h ...

The woman who spoke to me explained what they were going to do that day and why I needed a better quality oil for my suv which has over 100,000 miles. Your company offers the best quality at the best prices.

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Every employee is very nice and friendly

Every employee is very nice and friendly

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the quality of the customer service exceeds expectations. The young girl there is always on top of the shop. I like that she i ...

the quality of the customer service exceeds expectations. The young girl there is always on top of the shop. I like that she is cordial and keeps to the job at hand. She is effective and efficient with her time and does not push unnecessary upsales. As I am usually on top of my vehicle maintenance.

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Their service to the customer is second to none.

Their service to the customer is second to none.

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Service is always professional, courteous, and done right!

Service is always professional, courteous, and done right!

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I have my oil changed every month and a half at this same location mainly because I don't have to get out of my car. To me that ...

I have my oil changed every month and a half at this same location mainly because I don't have to get out of my car. To me that is a great convenience that I must take advantage of. The service is just another perk.

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Customer service & price. The guys were polite & knowledgeable

Customer service & price. The guys were polite & knowledgeable

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Would like to see a sign on what you offered and the prices, and wish your premium services were a little inexpensive. Other tha ...

Would like to see a sign on what you offered and the prices, and wish your premium services were a little inexpensive. Other than that, the best service and the best oil!

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They did their jobs perfectly fine. Prices are ridiculous. That’s why I’m not “highly” satisfied.

They did their jobs perfectly fine. Prices are ridiculous. That’s why I’m not “highly” satisfied.

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Staff was: Respectful, Courteous, and Professional

Staff was: Respectful, Courteous, and Professional

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Nothing's perfect

Nothing's perfect

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El servicio es rapido y eficaz el personal muy amable

El servicio es rapido y eficaz el personal muy amable

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It felt great to be like a share holder

It felt great to be like a share holder

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Very professional, friendly, and quick.

Very professional, friendly, and quick.

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The staff was great & gave me great information on what needed to be done with my vehicle.

The staff was great & gave me great information on what needed to be done with my vehicle.

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Techs are very awesome.

Techs are very awesome.

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The staff and service were exceptional

The staff and service were exceptional

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Nice staff and did what I requested did not try to sell me anything else.

Nice staff and did what I requested did not try to sell me anything else.

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efficiency

efficiency

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great SeviceFriendly Staff

great SeviceFriendly Staff

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Great friendly and efficient workers. They are excellent at what they do.

Great friendly and efficient workers. They are excellent at what they do.

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Everyone was pleasant and attentive. The courteousness and efficiency of the staff will definitely bring me back again

Everyone was pleasant and attentive. The courteousness and efficiency of the staff will definitely bring me back again

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I am always satisfied with the service at this location. The employees are extremely nice and helpful.

I am always satisfied with the service at this location. The employees are extremely nice and helpful.

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This Valvoline had done a transmission flush for us about 2 months ago. About 1 month ago the car started intermittently hesitat ...

This Valvoline had done a transmission flush for us about 2 months ago. About 1 month ago the car started intermittently hesitating and "bumping" when shifting gears. We took the car back to Valvoline and they fixed the problem. Car is running great now!

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Engine air filter upsell - I declined, and employee repeated and offered a discount. This tells me the original price is inflate ...

Engine air filter upsell - I declined, and employee repeated and offered a discount. This tells me the original price is inflated.

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Very friendly and knowledgeable

Very friendly and knowledgeable

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They have a dynamic team who really cares about us and are willing to help as much as they can.

They have a dynamic team who really cares about us and are willing to help as much as they can.

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The experience the workers knew about the car They were all very polite

The experience the workers knew about the car They were all very polite

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Great service no pressure just matter of fact thorough quality service

Great service no pressure just matter of fact thorough quality service

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I have gone to valvoline for years know reason to stop they do a good job

I have gone to valvoline for years know reason to stop they do a good job

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Have used this location for years,never had a problem with service or attitudes

Have used this location for years,never had a problem with service or attitudes

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Always great customer service and always done in just a few minutes from when I arrive. A lil change does not have to take hours ...

Always great customer service and always done in just a few minutes from when I arrive. A lil change does not have to take hours like most other places, this why I continue to come back. I Love the friendliness and professionalism of the staff. Keep up the good work. 😄

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The staff at this location is consistently very high performing. That is why I keep coming back.

The staff at this location is consistently very high performing. That is why I keep coming back.

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The people were very knowledgeable and friendly. They took the time to walk me through the pros and cons of each choice I had, t ...

The people were very knowledgeable and friendly. They took the time to walk me through the pros and cons of each choice I had, to help me make the best choice for me. They check on other issues I had with my car and it turned out to be an easy fix. A mechanic would have charged me an insane amount just to pop the hood. Everyone was amazing. I will always come to this Valvoline store for my oil changes and other car needs.

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Staff are very friendly and were working as a team with good communication skills between them. I had my oil changed and a coola ...

Staff are very friendly and were working as a team with good communication skills between them. I had my oil changed and a coolant flush. The whole time I was there, I never heard inappropriate language or anyone talking negatively. It was professional and you could tell they work well together. I’ve gone other places and was disappointed. Not here. Thank you Michael and the rest of the team

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The manager was very courteous and knowledgeable. She was friendly, confident, and really knows her stuff.

The manager was very courteous and knowledgeable. She was friendly, confident, and really knows her stuff.

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Extremely good service along with a great oil. Topped off all other fluids and double checked everything.

Extremely good service along with a great oil. Topped off all other fluids and double checked everything.

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The crew is a model of efficiency and have always been extremely pleasant. I appreciate when they show me something I should kee ...

The crew is a model of efficiency and have always been extremely pleasant. I appreciate when they show me something I should keep an eye on, in this case a gasket that may need replacement.

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Sara, the tech, was excellent. Communicated everything very well

Sara, the tech, was excellent. Communicated everything very well

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That staff ROCKS, they are always prompt courteous, and on it. I always feel safe after they have serviced my car.

That staff ROCKS, they are always prompt courteous, and on it. I always feel safe after they have serviced my car.

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Your staff was courteous and very professional. The crew worked like a well oiled machine ( no pun intended LOL). You could te ...

Your staff was courteous and very professional. The crew worked like a well oiled machine ( no pun intended LOL). You could tell that he manager had everything under control and was the captain of the ship. Good job.

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I have always been treated fairly. I like the prices and how quickly they get you in and out.

I have always been treated fairly. I like the prices and how quickly they get you in and out.

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The young woman who typically changes my oil remembers my name and is very pleasant. Everyone there is very professional. I have ...

The young woman who typically changes my oil remembers my name and is very pleasant. Everyone there is very professional. I have grown to have great confidence in the service I receive.

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Did not have to get out of the car, was actually shown how dirty my air filters were rather than having to trust the mechanics w ...

Did not have to get out of the car, was actually shown how dirty my air filters were rather than having to trust the mechanics word.

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The service was fast, easy, and convenient. I had to make an unexpected trip out of town on a Sunday, and thankfully Valvoline w ...

The service was fast, easy, and convenient. I had to make an unexpected trip out of town on a Sunday, and thankfully Valvoline was open. The technicians were fast and friendly, and best of all I wasn’t pressured to buy other parts or services. I didn’t even have to get out of my car. In 15 minutes I was on my way out of town.

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quick, quality oil, price

quick, quality oil, price

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Organized and well run. The staff is friendly and always greets me by name.

Organized and well run. The staff is friendly and always greets me by name.

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Great customer service. Friendly staff. I believe I waited less than thirty minutes and that great. I been to other places and h ...

Great customer service. Friendly staff. I believe I waited less than thirty minutes and that great. I been to other places and had to wait over thirty minutes.

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We liked how the workers communicated with each other, as to each one was doing.

We liked how the workers communicated with each other, as to each one was doing.

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I didn’t get an oil change but they kindly topped off my oil for free because I was low.

I didn’t get an oil change but they kindly topped off my oil for free because I was low.

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The customer service was outstanding and there was no waiting, in and out in less than 15 minutes.

The customer service was outstanding and there was no waiting, in and out in less than 15 minutes.

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Professional, quick drive through service.

Professional, quick drive through service.

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I was satisfied but there is always room for improvement, no one is perfect.

I was satisfied but there is always room for improvement, no one is perfect.

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97$ dollars for 5 quarts of oil and a filter. Totally unwarranted. Will go back to my other guy and pay half that for the servic ...

97$ dollars for 5 quarts of oil and a filter. Totally unwarranted. Will go back to my other guy and pay half that for the service

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Sara the assistance manager was very nice to me.The rest of the staff as well.

Sara the assistance manager was very nice to me.The rest of the staff as well.

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good staff.Can wait in car if you want.Jiffy Lube is a pain and usually more expensive.

good staff.Can wait in car if you want.Jiffy Lube is a pain and usually more expensive.

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Being able to get your car serviced and your acknowledgment was very satisfying. I didn’t have to ask questions about my car eve ...

Being able to get your car serviced and your acknowledgment was very satisfying. I didn’t have to ask questions about my car everything that was seen and done was brought to my attention. I will continue to have my service done there.

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Friendly staff and they didn't pressure me to buy more than what I asked for that I really liked. I have a coupon and they actua ...

Friendly staff and they didn't pressure me to buy more than what I asked for that I really liked. I have a coupon and they actually said we have a better special to use. I appreciate the courtesy and the savings. I like that they actually show you the new fluids on the dipstick helps me have confidence they did what I asked for.

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I live on the sw side of town but go to this particular location because of the great service I always get. And so impressed wit ...

I live on the sw side of town but go to this particular location because of the great service I always get. And so impressed with the women tech that works there. Long blonde hair. She’s awesome.

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The Tech's gave me exactly what I requested.

The Tech's gave me exactly what I requested.

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Friendly and helpful employees.

Friendly and helpful employees.

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Courteous employees.

Courteous employees.

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The bay was empty when I arrived. I was greated with a friendly attitude and smile from the assistant manager on duty. Very plea ...

The bay was empty when I arrived. I was greated with a friendly attitude and smile from the assistant manager on duty. Very pleasant experience overall. I purposely travel to the Menaul location for their speed and service!

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The price was a little high for my taste. I am a bargain shopper and don't like having to pay so much

The price was a little high for my taste. I am a bargain shopper and don't like having to pay so much

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Consistency

Consistency

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The oil change was quick and I was able to pull right into the service area without any wait, and while I was waiting they updat ...

The oil change was quick and I was able to pull right into the service area without any wait, and while I was waiting they updated me along the way.

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It was much slower than anticipated (was there for probably about 40 minutes total). They had also run out of the conventional o ...

It was much slower than anticipated (was there for probably about 40 minutes total). They had also run out of the conventional oil, which complicated the use of my groupon voucher. However, the staff was great— Sarah was communicative about my options and worked to get me out as soon as possible. Ivan was diligent and thorough in replacing my tail light.

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Very kind service!

Very kind service!

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The convenience of no appointment and sit in the car

The convenience of no appointment and sit in the car

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We have been going to this station for years and we are very satisfied with the service. They knew exactly what we needed done ...

We have been going to this station for years and we are very satisfied with the service. They knew exactly what we needed done and there was never no pressure in extra services.

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Staff was pleasant, knowledgeable, pointed out a light that needed to be changed and when the assembly was opened up, pointed ou ...

Staff was pleasant, knowledgeable, pointed out a light that needed to be changed and when the assembly was opened up, pointed out another bulb replacement for me.Noticed they had Nitrogen for the tires which I use and they were also able to set my tire pressure.

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The staff were friendly and explained exactly what they were doing as they performed each step of the service. They certainly w ...

The staff were friendly and explained exactly what they were doing as they performed each step of the service. They certainly were upbeat and experts.

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quick service, patience with the questions I was asking, like sitting in my car while my car is being services

quick service, patience with the questions I was asking, like sitting in my car while my car is being services

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These people are AMAZING. I never wait longer than 5 minutes, there friendly and knowledgeable. I trust them each time I go.

These people are AMAZING. I never wait longer than 5 minutes, there friendly and knowledgeable. I trust them each time I go.

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Friendly honest service

Friendly honest service

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Bottom side tech yelled out rear diff leak. From my understanding if the rear differential is leaking they should automatically ...

Bottom side tech yelled out rear diff leak. From my understanding if the rear differential is leaking they should automatically check it to make sure it is full. I know my rear diff is checkable. The call out weren't done correctly. I heard the CSR ask multiple time if the hood was finished and if the fluids were full or topped off. This made me even wonder if anything was checked. I felt like I didn't get what I paid for.

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I like waiting in my car while the work is being done. Local store staff did an outstanding job.I will return.

I like waiting in my car while the work is being done. Local store staff did an outstanding job.I will return.

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It was fast. The technicians were very friendly and informative. There was no pressure to buy more products and I have peace of ...

It was fast. The technicians were very friendly and informative. There was no pressure to buy more products and I have peace of mind that everything was checked.

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Young woman who was an assistant manager was fantastic. Knowledgeable, polite, very competent, and speedy! I wish every transac ...

Young woman who was an assistant manager was fantastic. Knowledgeable, polite, very competent, and speedy! I wish every transaction in the world where as customer oriented and pleasant.

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They were on point from me pulling up to when I got back in my truck to leave , great crew and Communicated all points of the Pr ...

They were on point from me pulling up to when I got back in my truck to leave , great crew and Communicated all points of the Process.

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Both the manager and the associate were friendly and knowledgeable. Gas filter was old and needed to be replaced. The clamps nee ...

Both the manager and the associate were friendly and knowledgeable. Gas filter was old and needed to be replaced. The clamps needed to be replaced too. I really like how convenient it is to get all filters replaced there when needed. Not pushy at all. Just informative.

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No pressure to buy air filter. Used Groupon and worked to keep service within price range.

No pressure to buy air filter. Used Groupon and worked to keep service within price range.

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They have changed my oil in my g6 since I bought the car with 30 thousand miles on it. Now it has 334,000 miles on it. And the g ...

They have changed my oil in my g6 since I bought the car with 30 thousand miles on it. Now it has 334,000 miles on it. And the girl that works there is a real hard worker. And has always taken good care of me.

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The team communicates to you any concerns that arise and they monitor them for you

The team communicates to you any concerns that arise and they monitor them for you

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Great communication witj the workers. I felt comfortable to stay in my car. They were quick and kind.

Great communication witj the workers. I felt comfortable to stay in my car. They were quick and kind.

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The staff was very helpful and very friendly.

The staff was very helpful and very friendly.

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Time effective and great price on Groupon.

Time effective and great price on Groupon.

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They were friendly and efficient. They seemed very knowledgeable. I liked that they showed me the dirty air filter instead of ju ...

They were friendly and efficient. They seemed very knowledgeable. I liked that they showed me the dirty air filter instead of just telling me.

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helpful friendly service people.

helpful friendly service people.

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Did not feel pressured like they do at jiffy lube

Did not feel pressured like they do at jiffy lube

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The staff was the friendliest I had ever received. It was refreshing and nice.

The staff was the friendliest I had ever received. It was refreshing and nice.

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Those guys are plain amazing

Those guys are plain amazing

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I always go to this one and I love the service

I always go to this one and I love the service

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The staff are confident, knowledgeable and polite. They also show great comraderie,

The staff are confident, knowledgeable and polite. They also show great comraderie,

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Sarah and the team were just fantastic. Having the friendly personal care I receive is just awesome. I take all my vehicles he ...

Sarah and the team were just fantastic. Having the friendly personal care I receive is just awesome. I take all my vehicles here and highly recommend this facility to all of my friednds

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The staff was very friendly and they were quick!

The staff was very friendly and they were quick!

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Great Customer Service. Great Discounts. Staff was very Processional and Friendly and Honest and I Really like the part where th ...

Great Customer Service. Great Discounts. Staff was very Processional and Friendly and Honest and I Really like the part where they do not pressure me into other purchases. I highly recommend this Company.

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The only oil available for my 2015 Honda Civic was synthetic, as well as the transmission fluid. Because I do not know how to do ...

The only oil available for my 2015 Honda Civic was synthetic, as well as the transmission fluid. Because I do not know how to do my own oil, I had to pay $159 for both of these fluids. If I wasn't in a hurry and very busy between working full time and going to nursing school, I would learn how to do this myself with normal oil that will not break my bank. Other than that, I was satisfied with the customer service and friendless of your staff.

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Fast, friendly professionals

Fast, friendly professionals

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I like the quick and efficient service I receive and how the staff lets you know what needs to be done on your next visit.

I like the quick and efficient service I receive and how the staff lets you know what needs to be done on your next visit.

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Needed oil change and new wiper blades; both issues were handled quickly and efficiently.

Needed oil change and new wiper blades; both issues were handled quickly and efficiently.

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the Menaul store is always friendly and helpful since I been going there

the Menaul store is always friendly and helpful since I been going there

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Everyone worked as a team to efficiently complete my service. They were also extremely polite.

Everyone worked as a team to efficiently complete my service. They were also extremely polite.

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The professionalism, courtesy, and knowledge of all the employees was very high.

The professionalism, courtesy, and knowledge of all the employees was very high.

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They were very quick and nice. Didn’t even have to get if the car.

They were very quick and nice. Didn’t even have to get if the car.

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I really like the staff. It appears to be a pleasant place to work. The staff functions as a team.

I really like the staff. It appears to be a pleasant place to work. The staff functions as a team.

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Experienced, friendly staff. Oil change and tire rotation completed efficiently. Will continue to use this Valvoline center.

Experienced, friendly staff. Oil change and tire rotation completed efficiently. Will continue to use this Valvoline center.

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Knowledgeable staff. Came in to see about doing a transmission fluid service on a closed system. Staff knew how to do it. Did ...

Knowledgeable staff. Came in to see about doing a transmission fluid service on a closed system. Staff knew how to do it. Didn't overpromised just delivered what I asked for and needed.

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Service was good but not stellar. There seemed to be some confusion about which bay each vehicle should line up at. Additionally ...

Service was good but not stellar. There seemed to be some confusion about which bay each vehicle should line up at. Additionally although they told me that I had two lights not functioning, they did not note it on the report.

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Fast efficient service

Fast efficient service

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Gentleman who waited on my was very kind and helpful. He gave relevant information and was very professional throughout my visi ...

Gentleman who waited on my was very kind and helpful. He gave relevant information and was very professional throughout my visit. As a woman I am generally not comfortable taking my vehicle in for any kind of service. My experience here was very different, I did not feel any pressure and felt like the staff/company truly wanted to provide honest service at an affordable cost. Thank you! Please continue the great job you are doing!!

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The way the crew work so fast and well together is amazing.

The way the crew work so fast and well together is amazing.

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Expert staff was quick, knowledgeable, hilarious, and went the extra mile to recommend a trusted service garage right down the r ...

Expert staff was quick, knowledgeable, hilarious, and went the extra mile to recommend a trusted service garage right down the road (and actually pulled some strings to get me in ahead of schedule). I left feeling safe and secure, and will definitely stop in for any future service needs. For someone who travels cross country every month, this place is now a go-to favorite, and the only oil change garage I'll ever need.

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Very boring. I am always treated so nice. Sara and her crew are very polite and friendly. They are all very professional. I reco ...

Very boring. I am always treated so nice. Sara and her crew are very polite and friendly. They are all very professional. I recommend them to my friends.It's nice to have confidence in the people working on your vehicle.

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Quite impressed that your WOMEN employees seem more knowledgeable than a lot of men out there. First visit ever and I am switchi ...

Quite impressed that your WOMEN employees seem more knowledgeable than a lot of men out there. First visit ever and I am switching.

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Promptness of service and staff's friendly but professional demeanor were the reasons I was very satisfied with my oil change ex ...

Promptness of service and staff's friendly but professional demeanor were the reasons I was very satisfied with my oil change experience.

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Prompt service. Answered all my questions. Very courtious.

Prompt service. Answered all my questions. Very courtious.

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I visited today at the recommendation of a coworker.They were super nice and friendly right off the bat. When I told them I had ...

I visited today at the recommendation of a coworker.They were super nice and friendly right off the bat. When I told them I had never been there before they ran down everything that was about to happen. I used a groupon for my oil change and ended up getting my rear transmission fluid done while I was there. They walked me through everything, showed me the dipsticks with the old crappy liquid on them, and then showed me with the new. They also showed me my filter and told me they didn't think it needed to be replaced (it was quite clean). The girl that had been helping me the whole time gave me some recommendations for the future and even gave me a coupon for a future service I expressed interest in!I was honestly really impressed and stoked that they topped up my windshield washer fluid because that's something I never think of. I was given a print out of the report they did up with mileage suggestions as well. I was able to complete all of this within 30 minutes on my lunch break (included waiting for them to finish up the person ahead of me). I will definitely be back and suggesting this location to friends.

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Very friendly. Felt confident the job was being done professionally, and no pressure to buy more.

Very friendly. Felt confident the job was being done professionally, and no pressure to buy more.

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The last oil change at the Ford dealer took 6 hours!

The last oil change at the Ford dealer took 6 hours!

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Great service

Great service

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Quick friendly service good communicationWith personnel awesome product !

Quick friendly service good communicationWith personnel awesome product !

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Everything went smoothly and quickly.

Everything went smoothly and quickly.

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Excellent staff. Quick service.

Excellent staff. Quick service.

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Highly satisfied is almost like an A+ and I've never gotten one of those before so I don't give those out freely nor in excess.

Highly satisfied is almost like an A+ and I've never gotten one of those before so I don't give those out freely nor in excess.

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Great customer service and knowledgeable employees. I love the double check system that ensures your stuffs all put back and tig ...

Great customer service and knowledgeable employees. I love the double check system that ensures your stuffs all put back and tightened. Also checking the air and fluids was helpful!

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Everyone was professional and had a great attitude!

Everyone was professional and had a great attitude!

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Fast and friendly service.

Fast and friendly service.

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Great service, quick and reliable.

Great service, quick and reliable.

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The staff at this location are great. They noticed that my left blinker was knocked out of position and put it back for me. Alwa ...

The staff at this location are great. They noticed that my left blinker was knocked out of position and put it back for me. Always professional, polite, and quick.

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Fast, quick and friendly

Fast, quick and friendly

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Was provided with good service. Oil change prices is high but i have a question that i need a customer service rep to help me ou ...

Was provided with good service. Oil change prices is high but i have a question that i need a customer service rep to help me out with. Did not have any issues at the location we're my service was provided

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I really appreciated that the waiting room did not have a TV or radio in it.

I really appreciated that the waiting room did not have a TV or radio in it.

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Excellent crew that Day... Toria very very helpful.

Excellent crew that Day... Toria very very helpful.

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Fast and friendly service. I was in and out in less than half an hour from driving into the parking lot to leaving the bay.

Fast and friendly service. I was in and out in less than half an hour from driving into the parking lot to leaving the bay.

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Loved to see the team approach to service, everyone having a role and double-checking each others work. Fast, efficient and tho ...

Loved to see the team approach to service, everyone having a role and double-checking each others work. Fast, efficient and thorough.

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I was seen quickly and my oil change was done very fast!

I was seen quickly and my oil change was done very fast!

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I have been a returning customer for over a decade and only use valvoline products in my car. It’s the best.

I have been a returning customer for over a decade and only use valvoline products in my car. It’s the best.

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My service attendant was great. He educated me on what my van needed and the top off services valvoline offers. He was awesome. ...

My service attendant was great. He educated me on what my van needed and the top off services valvoline offers. He was awesome. I greatly appreciate him and the work the team did for me and my family mini van.

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I love that I do not have to get out of my car. They are so fast and friendly and I trust they are doing a good job with my car ...

I love that I do not have to get out of my car. They are so fast and friendly and I trust they are doing a good job with my car care. I have visited this same location a few times because it is near my work. I have also visited the one near my home and both have been very kind and quick. I like that the guys do not ogle me and make me feel very comfortable - sometimes tough when a woman pulls into a garage filled with men. I also appreciate the coupons I get. They leave my car clean and I am on my way quickly.

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I bring all my vehicles here. Always great service.

I bring all my vehicles here. Always great service.

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They are always great at this station. I drive 70 miles each way to return to this station, so they must be excellent!

They are always great at this station. I drive 70 miles each way to return to this station, so they must be excellent!

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This is my second time getting my car serviced and the friendlyness smiles and communication was great. I will be back for next ...

This is my second time getting my car serviced and the friendlyness smiles and communication was great. I will be back for next service

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Efficient, friendly, professional

Efficient, friendly, professional

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They all were very professional, organized, courteous and fast. Excellent!

They all were very professional, organized, courteous and fast. Excellent!

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Our representative was extremely helpful and offered information regarding the kind of oil we needed. She was extremely profes ...

Our representative was extremely helpful and offered information regarding the kind of oil we needed. She was extremely professional andI will highly recommend this shop to my friends.

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Actually, not much to mention. I was pleased with my experience.

Actually, not much to mention. I was pleased with my experience.

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I've been going there for years great service wonderful staff.

I've been going there for years great service wonderful staff.

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The staff were friendly I was able to get in quickly and everything was done without problems

The staff were friendly I was able to get in quickly and everything was done without problems

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I've been a regular customer for years. I now live about 90 miles away and still come to this exact location. I am always very i ...

I've been a regular customer for years. I now live about 90 miles away and still come to this exact location. I am always very impressed with the customer service, quality of work and how quickly the work gets done. Lifelong customer here.

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They are very friendly. Several of the staff assisted in helping me to reset the maintenance button on my car, as I was not abl ...

They are very friendly. Several of the staff assisted in helping me to reset the maintenance button on my car, as I was not able to do it. They were all very nice about it and worked as a team to get it done.

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Always friendly!

Always friendly!

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Everyone was quick, efficient inworking together and helpful!

Everyone was quick, efficient inworking together and helpful!

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Explanation of what type of oil to purchase, seemed a fast and quick response despite my comment that I did not understand. In a ...

Explanation of what type of oil to purchase, seemed a fast and quick response despite my comment that I did not understand. In addition they were just going to sell me the highest quality oil when I’ve never purchased that type of oil and then when I mentioned this, the sales guy said ok and rushed me through my other options. I almost paid $50 plus more if I had not said anything.

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I was highy safisfied and tank you you all keep up the good work.

I was highy safisfied and tank you you all keep up the good work.

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I enjoy the professionalism and I love seeing a woman in this man dominated job.

I enjoy the professionalism and I love seeing a woman in this man dominated job.

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Always get excellent service when we go here.

Always get excellent service when we go here.

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Very courteous and thorough

Very courteous and thorough

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The staff was very nice and professional, waiting in the car while service is performed is very nice also.

The staff was very nice and professional, waiting in the car while service is performed is very nice also.

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It was just fine, and I always return to that location because of the great staff.

It was just fine, and I always return to that location because of the great staff.

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Miss Taylor made this visit an absolute joy,she is a pleasure to do business with & made it a very pleasant experience,very know ...

Miss Taylor made this visit an absolute joy,she is a pleasure to do business with & made it a very pleasant experience,very knowledgable.She deserves a raise!5 star service center.

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The employee's were extremely nice and showed me what they were doing as they did it and very helpful. Thank you guys so much e ...

The employee's were extremely nice and showed me what they were doing as they did it and very helpful. Thank you guys so much especially victoria for helping me out!

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The service was very professional and courteous, they explained everything in clear directions

The service was very professional and courteous, they explained everything in clear directions

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Price seemed a little high but staff was great and service was fast

Price seemed a little high but staff was great and service was fast

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STAFF WAS VERY OUTGOING AND FRIENDLY. EXTREMELY FAST SERVICE.

STAFF WAS VERY OUTGOING AND FRIENDLY. EXTREMELY FAST SERVICE.

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I’ve been to jiffy lube and other places and they are actually closer. But I remembered how great the staff are here so I made t ...

I’ve been to jiffy lube and other places and they are actually closer. But I remembered how great the staff are here so I made the special trec out to this shop. And.... brought our other car at the same time!

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All the personal were very professional

All the personal were very professional

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Price too high

Price too high

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I would like to see the type of services you provide and pricing displayed on the wall instead of the computer screen because ot ...

I would like to see the type of services you provide and pricing displayed on the wall instead of the computer screen because other places do. Also, The staff was friendly, but the manager wasn't. The manager didn't greet me or thanked me after spending over two hundred dollars.

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Staff was knowledgeable and efficient.

Staff was knowledgeable and efficient.

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Nice and prompt.

Nice and prompt.

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the service was good fast and I will return

the service was good fast and I will return

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Jacob was very professional and respectful, a quality hard to find these days. Hang onto this employee, he is the one that made ...

Jacob was very professional and respectful, a quality hard to find these days. Hang onto this employee, he is the one that made me a loyal customer to Valvoline.

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Staff seemed surly and unhappy with the work they had to do.

Staff seemed surly and unhappy with the work they had to do.

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Service was very good

Service was very good

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This was the best experience I've ever had getting my oil changed in Albuquerque. I've been shopping around for a place that wou ...

This was the best experience I've ever had getting my oil changed in Albuquerque. I've been shopping around for a place that would take great care of me, my car and not leave me wondering if things were done correctly. From my prompt greeting from Taylor and her ability to explain and answer my questions with a friendly demeanor all the way to me leaving the garage. I was taken care of. Everyone working on the floor was working like a well oiled machine. Everyone was upbeat, super friendly and made it clear they we're experts. Even living in two other states before New Mexico I've never had service like this. I'll be sure to tell everyone I know this is the place to go!I even spent more money then I have before for the higher quality products because I didn't feel like I was being pressured at all. Great experience all around. I hope you as a company value the people working at this location because they are all gems. Thank you!

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Great service and great staff

Great service and great staff

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Fast service. Convenience, close to work. Electronic (email) confirmation is great for keeping records.

Fast service. Convenience, close to work. Electronic (email) confirmation is great for keeping records.

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Staff was friendly and informative

Staff was friendly and informative

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The manager Sarah was very knowledgeable, friendly and helpful. I will definitely return for my next service.

The manager Sarah was very knowledgeable, friendly and helpful. I will definitely return for my next service.

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Employees standing around with friends visiting...discussing whats for lunch. Just seemed like a hangout place...not professiona ...

Employees standing around with friends visiting...discussing whats for lunch. Just seemed like a hangout place...not professional.

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Always friendly. Quick, and they seem to know what they are doing.

Always friendly. Quick, and they seem to know what they are doing.

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Amazingly fast, informed women!

Amazingly fast, informed women!

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Sarah and her staff were very friendly and professional.While I was having my service done,she brought to my attention that my r ...

Sarah and her staff were very friendly and professional.While I was having my service done,she brought to my attention that my registration tag had lapsed,which was a great help to me.Afterwards,I went right to the dmv and updated it.

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I really enjoyed it the staff was polite and female attendants now that you do not see often. Great job!!!

I really enjoyed it the staff was polite and female attendants now that you do not see often. Great job!!!

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Fast and reliable. They call you by your name. They tell you what you need but are not pushy about it.

Fast and reliable. They call you by your name. They tell you what you need but are not pushy about it.

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The people here always remember me. It's nice to know they give attending to their customers.

The people here always remember me. It's nice to know they give attending to their customers.

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I’m highly satisfied with the service because I was treated with care, the customer service guy and guys made me feel welcomed. ...

I’m highly satisfied with the service because I was treated with care, the customer service guy and guys made me feel welcomed. I also appreciate the discounts I received as well.Thank you 😊..

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Been coming since 2009 never had a compliant. I drive 83 miles to come yo this Valvoline.

Been coming since 2009 never had a compliant. I drive 83 miles to come yo this Valvoline.

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The crew was fast efficient and friendly.

The crew was fast efficient and friendly.

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Great service and knowledgeable staff.They made adjustments on which services could be done.

Great service and knowledgeable staff.They made adjustments on which services could be done.

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Excellent customer service, extremely quick, professional and efficient. No wait! Also liked being able to stay in my car for du ...

Excellent customer service, extremely quick, professional and efficient. No wait! Also liked being able to stay in my car for duration of the service.

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The employees were nice and the service was quick

The employees were nice and the service was quick

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The crew was great and the crew leader was too. I was already in the computer and they gave me what I wanted, a no frills synthe ...

The crew was great and the crew leader was too. I was already in the computer and they gave me what I wanted, a no frills synthetic oil change. Were fast and courteous and treated me like a King! 🤴 No mistakes and no rushing around and no yelling. A very class act there. I go only to this location when I’m in town.

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Great service. Great crew and assistant manager explains everything to me. In a very timely fashion! Already have referred seve ...

Great service. Great crew and assistant manager explains everything to me. In a very timely fashion! Already have referred several colleagues. Great convenient location

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I pulled up very close to closing time to get my oil change, feelinf guilty and like the employees would be upset I came so late ...

I pulled up very close to closing time to get my oil change, feelinf guilty and like the employees would be upset I came so late, to my surprise I pulled up and they were happy to help me right away, they called me in, the employee was super friendly, completed my oil change, informed me what he felt would be best to service my car in other ways, took my Groupon and that was it. My paperwork said Jacob was the employee who helped , he is a reason I will go back to your location.

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Staff at the location is highly knowledgeable, efficient, and informative.

Staff at the location is highly knowledgeable, efficient, and informative.

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First class service from a knowledgeable and friendly staff.

First class service from a knowledgeable and friendly staff.

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The Valvoline staff were very efficient and explained the importance of replacing the air filter for my car, as well as comparin ...

The Valvoline staff were very efficient and explained the importance of replacing the air filter for my car, as well as comparing the current filter to the new one. They answered my questions promptly.

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The personnel were knowledgeable, courteous, quick, and friendly. They informed me of issues with my vehicle I had not known but ...

The personnel were knowledgeable, courteous, quick, and friendly. They informed me of issues with my vehicle I had not known but didn't pressure me in any way. They informed me of products and services they provided I wasn't aware of before and though I couldn't do them at that moment, I will definitely be coming back. You can't beat the excellent customer service they provided.

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Sarah and Matt did an amazing job getting me in and out