Old Liverpool

The staff is friendly and service is quick

The staff is friendly and service is quick

MORE

The staff was all friendly, gave me complete information, worked efficiently and got me back on the road to my next meeting

The staff was all friendly, gave me complete information, worked efficiently and got me back on the road to my next meeting

MORE

Friendly service from Meagan, and I like having a female explain things to me.

Friendly service from Meagan, and I like having a female explain things to me.

MORE

I go to the same station for all 3 cars and they are excellent.

I go to the same station for all 3 cars and they are excellent.

MORE

Megan, Janel & Chris were the folks working that night.. As a team they were prompt, courteous and incredibly efficient. Megan w ...

Megan, Janel & Chris were the folks working that night.. As a team they were prompt, courteous and incredibly efficient. Megan was my primary contact during my experience at Valvoline. Megan has the perfect outlook for her role as a customer service rep/manager. It was obvious that Megan enjoys her career and the folks she works with. Megan has such a positive outlook as well as a CAN do attitude.. Every service point was discussed as well as potential fixes. Great job people! Thank you for making me feel like I am your only client.. See you in 3k...

MORE

People that work there are always amazing!!!!!!!

People that work there are always amazing!!!!!!!

MORE

The service took no more than 15 minutes I was in and out in no time

The service took no more than 15 minutes I was in and out in no time

MORE

Staff is always friendly and efficient regardless of the turnover at this location. They recommend service items but do not pre ...

Staff is always friendly and efficient regardless of the turnover at this location. They recommend service items but do not pressure to purchase.

MORE

Fast easy service

Fast easy service

MORE

Very good service any time I go to that places

Very good service any time I go to that places

MORE

Everyone there was friendly and very helpful with questions I had

Everyone there was friendly and very helpful with questions I had

MORE

No pressure to buy. Very thourough. Showed me a plastic hose that was cracked and how cheap I can buy one. Cumputer showed I had ...

No pressure to buy. Very thourough. Showed me a plastic hose that was cracked and how cheap I can buy one. Cumputer showed I had a radiator flush recently and did not need one even though I was contemplating having one done.

MORE

EVERYONE IS ALWAYS SO KIND AND HELPFUL AND VERY QUICK AND EXPLANATORY WITH EVERYTHING I ASK THEM AND CONSISTENTLY GREAT WITH EVE ...

EVERYONE IS ALWAYS SO KIND AND HELPFUL AND VERY QUICK AND EXPLANATORY WITH EVERYTHING I ASK THEM AND CONSISTENTLY GREAT WITH EVERYTHING I REQUIRE.

MORE

Good employee n very friendly.

Good employee n very friendly.

MORE

I've been bringing my Jeep here for almost 10 years now. The staff have not only been super, but willing to answer my questions ...

I've been bringing my Jeep here for almost 10 years now. The staff have not only been super, but willing to answer my questions honestly without any pressure to purchase anything. Because of that, I usually follow through on recommendations for the smooth operation of my Jeep!

MORE

No reason

No reason

MORE

Always trying to sell other services

Always trying to sell other services

MORE

I was created within moments of pulling up. I did wait about 20-30 minutes to get into the bay which I wasn’t crazy about but on ...

I was created within moments of pulling up. I did wait about 20-30 minutes to get into the bay which I wasn’t crazy about but once in it went by very fast. Everyone was very friendly and I knew exactly what I was getting.

MORE

I feel that the pricing is a bit high

I feel that the pricing is a bit high

MORE

The manager Scott and the entire staff was attentive to every detail and prfessionly very friendly and helpful.

The manager Scott and the entire staff was attentive to every detail and prfessionly very friendly and helpful.

MORE

Friendly , fast sevice. Received a coupon that I used.

Friendly , fast sevice. Received a coupon that I used.

MORE

I was not positive all the young men working there were positive of what they were doing . I thought maybe it was a training lo ...

I was not positive all the young men working there were positive of what they were doing . I thought maybe it was a training location. I was anxious also as I hate driving onto the proper place on the floor. Which in turn made me made me struggle to discern my wipers from my signals. But I must admit the young men dealing with me were extremely kind. There was one young lady there who was beyond helpful to me and the young men she seems to be training. Overall it was not a bad experience . I truly want you to know what an asset that young lady is to the business

MORE

Cordial and professional.

Cordial and professional.

MORE

Courteous staffKnowledgeable staff took extra time to make a phone call in order to ensure proper fluids used in my truckShort w ...

Courteous staffKnowledgeable staff took extra time to make a phone call in order to ensure proper fluids used in my truckShort wait time

MORE

It was fine

It was fine

MORE

In and out quickly.

In and out quickly.

MORE

Employees at this location always friendly courteous and knowledgeable

Employees at this location always friendly courteous and knowledgeable

MORE

I am not one to rate Highly Satisfied for any service. I feel there is always room for improvement

I am not one to rate Highly Satisfied for any service. I feel there is always room for improvement

MORE

I went in not being knowledgeable about my fiancee's car. I was treated very well by the staff. Both my daughter and I had quest ...

I went in not being knowledgeable about my fiancee's car. I was treated very well by the staff. Both my daughter and I had questions about the car and the service. The staff, who was mostly female, were fantastic. They answered all our questions, made us laugh, and were positive role models for my daughter. My fiancee loves this place and it's easy to see why. They are very professional and help build a sense of community with everyone that comes in. Thank them for us!

MORE

So far no problems with the service I have received

So far no problems with the service I have received

MORE

i think your service is overpriced. could have gotten the same product at the Kia dealership for less money. including the $10.0 ...

i think your service is overpriced. could have gotten the same product at the Kia dealership for less money. including the $10.00 off coupon.

MORE

I pulled right in with no wait. All three of the employees were extremely friendly and helpful. The manager, Meagan Warner, was ...

I pulled right in with no wait. All three of the employees were extremely friendly and helpful. The manager, Meagan Warner, was truly spectacular compared with most store managers that I've encountered across the broad retail spectrum. She was very knowledgable, friendly, enthusiastic and she did a great job of succinctly explaining recommended services and various ways to use coupons to get future savings. She was pleasant without being overbearing - talking about the various recommended services. As long as Meagan is the store manager, I will always come to this particular Valvoline store.

MORE

They answered my questions that I asked them . They were honest about it all .

They answered my questions that I asked them . They were honest about it all .

MORE

The entire staff is professionally friendly, knowledgeable, and informative,

The entire staff is professionally friendly, knowledgeable, and informative,

MORE

THE CARE AND ASSISTANCE OF ALL THE STAFF OF THIS VALVOLINE ARE ALWAYS, ALWAYS PERFECT! NO MATTER WHAT MY CAR CARE NEEDS ARE.

THE CARE AND ASSISTANCE OF ALL THE STAFF OF THIS VALVOLINE ARE ALWAYS, ALWAYS PERFECT! NO MATTER WHAT MY CAR CARE NEEDS ARE.

MORE

They did a great job!

They did a great job!

MORE

Seems to be a good crew

Seems to be a good crew

MORE

because i didnt wake up in the morning jumping for joy because i was going to get a oil change . and once i got there i was over ...

because i didnt wake up in the morning jumping for joy because i was going to get a oil change . and once i got there i was over due ( which is nice you keep track of and i like ) for a tranmission flush and a rear diff flush , so simple oil change turned into $300.00. it had to be done , but not highly satisfied at the experience . are you ever HIGHLY SATISFIED when ever you have to pay for vechicle up keep ? im not. in my opinion that is a stupid question to ask.

MORE

Great friendly service, quick

Great friendly service, quick

MORE

very professional and kind,would use them again,they got it down pat,Thanks Again,Ill will be back

very professional and kind,would use them again,they got it down pat,Thanks Again,Ill will be back

MORE

Everything was explained clearly. Had my car done and drove off all in a short period of time rather than having to leave it or ...

Everything was explained clearly. Had my car done and drove off all in a short period of time rather than having to leave it or wait for hours.

MORE

Both Dylan and Devon were polite, and efficient. One of my best experiences ever!

Both Dylan and Devon were polite, and efficient. One of my best experiences ever!

MORE

Excellent service in timely fashion.

Excellent service in timely fashion.

MORE

Gave me 10% off. explained how fluid meets standards and how you flush the fluid.

Gave me 10% off. explained how fluid meets standards and how you flush the fluid.

MORE

Eager, accommodating & professional!

Eager, accommodating & professional!

MORE

Service is reliably excellent, fast and thorough.

Service is reliably excellent, fast and thorough.

MORE

Ihadtroublewith my tire pressure, my agent explained everything to me and was very courteous.

Ihadtroublewith my tire pressure, my agent explained everything to me and was very courteous.

MORE

I realized my inspection was over-due and was relieved I could get it done at Valvoline on such short notice after work. It was ...

I realized my inspection was over-due and was relieved I could get it done at Valvoline on such short notice after work. It was convenient and very quick. The people at the Old Liverpool Rd location are always friendly and helpful.

MORE

My TPMS indicated low pressure. This is the first time I have taken advantage of the free tire pressure check/fill. Very nice :- ...

My TPMS indicated low pressure. This is the first time I have taken advantage of the free tire pressure check/fill. Very nice :-)

MORE

good service. pleasant employees.

good service. pleasant employees.

MORE

Everything went well. They were vary efficient and to the point.

Everything went well. They were vary efficient and to the point.

MORE

Friendly communications

Friendly communications

MORE

excellent service, excellent employees

excellent service, excellent employees

MORE

The staff is up front about what you need they show you the filters that need changing , what is the best oil to use etc.. I tru ...

The staff is up front about what you need they show you the filters that need changing , what is the best oil to use etc.. I trust them with my car everytime

MORE

The service professional was friendly and knowledgeable.

The service professional was friendly and knowledgeable.

MORE

Every one was friendly and knowledgeable. The service managers were professional and extremely helpful.

Every one was friendly and knowledgeable. The service managers were professional and extremely helpful.

MORE

Very friendly with me and respectful of eachother

Very friendly with me and respectful of eachother

MORE

Too expensive

Too expensive

MORE

All staff members were very friendly and efficient! They explained all of my options in a way that I could understand. I will de ...

All staff members were very friendly and efficient! They explained all of my options in a way that I could understand. I will definitely return to this location again!

MORE

Quick service

Quick service

MORE

Great service and great people

Great service and great people

MORE

The manager was a yo My girl and she was amazing. Knowledgeable and very courteous

The manager was a yo My girl and she was amazing. Knowledgeable and very courteous

MORE

I like how prompt and thorough the crew was. Sometimes there's pressure to buy parts that I don't want to buy, but not this time ...

I like how prompt and thorough the crew was. Sometimes there's pressure to buy parts that I don't want to buy, but not this time and I appreciate that.

MORE

Megan told me of any potential issues and did not pressure me to buy anything that was unnecessary based on the condition of my ...

Megan told me of any potential issues and did not pressure me to buy anything that was unnecessary based on the condition of my vehicle.

MORE

I was satisfied with my experience because Scott was informative and the oil change went swiftly. Also, because the car is turn ...

I was satisfied with my experience because Scott was informative and the oil change went swiftly. Also, because the car is turned off, I asked to use the Air Conditioned waiting room and was more comfortable during the process.That said, the waiting room smelled poorly and this is the 2nd time it had the same BAD smell. Granted, the bathroom is connected but, something could be done to lower the stench in the waiting room. Air fresheners or something would help but it should be dealt with. If it wasn't extremely hot outside, I would not bother to go in the waiting room. Regarding the waiting room reading material, I liked the baseball program that was from baseball HOF ceremony.

MORE

Fast and friendly. Pricey but you pay for the convenience, and I am okay with that.

Fast and friendly. Pricey but you pay for the convenience, and I am okay with that.

MORE

Exceeded my expectations. Gentleman explained everything clearly. Very nice. Woman was fantastic. Everything was humming like ...

Exceeded my expectations. Gentleman explained everything clearly. Very nice. Woman was fantastic. Everything was humming like a military operation. So glad I went there

MORE

Staff was very personable and explained everything thoroughly. I did not feel pressured to purchase any additional services, whi ...

Staff was very personable and explained everything thoroughly. I did not feel pressured to purchase any additional services, which I appreciated.

MORE

Fast, friendly, no pressure for additional services.

Fast, friendly, no pressure for additional services.

MORE

Too expensive

Too expensive

MORE

No issues, quick and easy service!

No issues, quick and easy service!

MORE

All the staff were friendly and made sure our questions were answered. Very efficient poople

All the staff were friendly and made sure our questions were answered. Very efficient poople

MORE

The manager on duty was very professional friendly and knowledgeable.

The manager on duty was very professional friendly and knowledgeable.

MORE

They were quick and efficient

They were quick and efficient

MORE

Everyone is always very friendly and willing to answer my questions. They are very knowledgeable and explain what they are doing ...

Everyone is always very friendly and willing to answer my questions. They are very knowledgeable and explain what they are doing. Even though they let me know that there are other services and products available besides what I came in for, I never feel pressured to buy anything extra. This last visit for an oil change, I asked the technician's opinion about whether I needed to purchase a new filter. I felt he was being honest with me. As a result, I purchased one new filter but not the other. Next time I come in, I will buy the other one because it will probably need to be changed by then. I live in the Valley in Syracuse but work for the Liverpool school district. Even in the summer when I don't need to go to work, I still drive out to Liverpool to have my oil changed because I am so happy with the service I receive. Thank you very much.

MORE

In a 45 minute lunch period was able to get in and out and back to work on time and the people were all exceptionally courteous ...

In a 45 minute lunch period was able to get in and out and back to work on time and the people were all exceptionally courteous and explained what they were going to do and offerred recommendations for what my car may be needing in the near future to keep it well maintained.

MORE

Friendly service people

Friendly service people

MORE

The attendants were focused on their jobs, that is refreshing, it sets VIOC above the rest. I used this location because of prox ...

The attendants were focused on their jobs, that is refreshing, it sets VIOC above the rest. I used this location because of proximity to job, but the same level of performance has been received at other locations as well. VIOC has my loyalty and thanks.

MORE

The staff didnt try to talk me in to anything I didnt need, they were not high pressure, they were extremely professional and po ...

The staff didnt try to talk me in to anything I didnt need, they were not high pressure, they were extremely professional and polite

MORE

To be highly satisfied you would have to go above and beyond the normal.

To be highly satisfied you would have to go above and beyond the normal.

MORE

Manager was excellent, she was very helpful and professional.

Manager was excellent, she was very helpful and professional.

MORE

Manager was great.

Manager was great.

MORE

The girl in charge...I believe her name was Meghan, really knew her stuff! She was courteous, super knowledgeable, and seemed to ...

The girl in charge...I believe her name was Meghan, really knew her stuff! She was courteous, super knowledgeable, and seemed to really like what she was doing. You are very lucky to have found someone like her!

MORE

They didn’t or enough oil in my car the first time, had to refill it

They didn’t or enough oil in my car the first time, had to refill it

MORE

Met expectation quick friendly service

Met expectation quick friendly service

MORE

Great and courteous staff

Great and courteous staff

MORE

This survey is based on 3 separate visits I had at my location. The service manager Megan (i think) was simply amazing and upon ...

This survey is based on 3 separate visits I had at my location. The service manager Megan (i think) was simply amazing and upon return, she recognized me and the future services I will need for my vehicle. She was extremely knowledgeable and the teamwork was well noted. She has on 2 different occasions gone above and beyond to both serve and educate me concerning my vehicle. I'll keep going to this location for as many services as I can as it isn't a full-service shop.

MORE

I went there for a oil change and I was told that I had a slow leak in the tire and to come back in a couple of days to check. T ...

I went there for a oil change and I was told that I had a slow leak in the tire and to come back in a couple of days to check. The next day I traveled about a half an hour away from home and I go an instant flat tire. The beading on the internal part of the tire seperated.

MORE

prices are very high

prices are very high

MORE

They were busy when I pulled in. I had to move out of line so that another car could be serviced (car was in a different line an ...

They were busy when I pulled in. I had to move out of line so that another car could be serviced (car was in a different line and needed to be moved to the line I was in). I had to move a second time because my line moved faster than the other line and the person in the other line was there before me. The parking area was very small and I have a large vehicle.

MORE

The service was fast and the customer service was excellent.

The service was fast and the customer service was excellent.

MORE

Friendly staff, knowledge of what they were talking about.

Friendly staff, knowledge of what they were talking about.

MORE

The staff is always thoughtful and professional.

The staff is always thoughtful and professional.

MORE

Meaghan was very personable and polite. She took care of everything I needed.

Meaghan was very personable and polite. She took care of everything I needed.

MORE

The wait time to pull in to the bay was far too long

The wait time to pull in to the bay was far too long

MORE

I specifically stated I was on a strict budget and would not be purchasing upgrades from the get go and the salesperson, Susan, ...

I specifically stated I was on a strict budget and would not be purchasing upgrades from the get go and the salesperson, Susan, told me she was going to tell me about all of the upgrades anyway. She did not listen to my request and she took longer than necessary to go through all the upgrades.

MORE

Got my air pressure done for free which I think is an amazing service you offer. There was no wait, I was in and out very fast a ...

Got my air pressure done for free which I think is an amazing service you offer. There was no wait, I was in and out very fast and the technician was so friendly!

MORE

The price and the incouragement to come in before recommended miles by the factory standard

The price and the incouragement to come in before recommended miles by the factory standard

MORE

The staff were very friendly and attentive, providing excellent customer service. The cost of the oil change services at Valvol ...

The staff were very friendly and attentive, providing excellent customer service. The cost of the oil change services at Valvoline are somewhat high in my opinion.

MORE

I find the interaction with staff a bit awkward. Especially when I acknowledged I could change my own air filter and already ha ...

I find the interaction with staff a bit awkward. Especially when I acknowledged I could change my own air filter and already had a tire rotation.

MORE

The price of the oil change was higher than expected

The price of the oil change was higher than expected

MORE

Service is always good at this location and fast.

Service is always good at this location and fast.

MORE

Very professional and did everything I needed in a timely manner

Very professional and did everything I needed in a timely manner

MORE

It was hot day but service was quick.no pressure n discovered a brake light out,so very satisfied n helpful

It was hot day but service was quick.no pressure n discovered a brake light out,so very satisfied n helpful

MORE

I like the service when I don’t have time to change my oil myself

I like the service when I don’t have time to change my oil myself

MORE

everyone was courteous and professional

everyone was courteous and professional

MORE

The service was professional and quick, the employees were able to answer my questions.

The service was professional and quick, the employees were able to answer my questions.

MORE

Manager was amazing as was the other staff. Looked for a bolt because one was missing on my filter when I arrived. Quick conven ...

Manager was amazing as was the other staff. Looked for a bolt because one was missing on my filter when I arrived. Quick convenient and I had a coupon

MORE

Everyone was very courteous and knowledgeable

Everyone was very courteous and knowledgeable

MORE

The cost was a bit more than I expected.

The cost was a bit more than I expected.

MORE

Everyone was very friendly, helpful and knowledgeable. I was told about services they provided/recommend however I was not press ...

Everyone was very friendly, helpful and knowledgeable. I was told about services they provided/recommend however I was not pressured into purchasing them.

MORE

The techs were very polite, worked quickly to complete the oil change, seemed to work well as a team.

The techs were very polite, worked quickly to complete the oil change, seemed to work well as a team.

MORE

Guys and gals were highly knowledgeable, and friendly. They identified special needs of servicing rear wheel drive car.

Guys and gals were highly knowledgeable, and friendly. They identified special needs of servicing rear wheel drive car.

MORE

The girl who was helping, I believe she was the assistant manager, was very helpful. She saw I had a baby and did everything to ...

The girl who was helping, I believe she was the assistant manager, was very helpful. She saw I had a baby and did everything to make things easier for me. She was very friendly and helpful.

MORE

fast easy and they check all my fluids and lights

fast easy and they check all my fluids and lights

MORE

Very friendly and competent employees.

Very friendly and competent employees.

MORE

Every time i come here i get great service! They even do a great job with yearly car inspections. Never had an issue.

Every time i come here i get great service! They even do a great job with yearly car inspections. Never had an issue.

MORE

I was informed with every step they took to change my oil and I felt that they had my best interest at heart.

I was informed with every step they took to change my oil and I felt that they had my best interest at heart.

MORE

Quick, lovely gal rep, to the point and got me out while fully informative.

Quick, lovely gal rep, to the point and got me out while fully informative.

MORE

The staff is always polite & respectful. But once the history of my particular vehicle is loaded up on the computer, the repre ...

The staff is always polite & respectful. But once the history of my particular vehicle is loaded up on the computer, the representative knows the care I give my Jeep & treats it like I do! I've been coming here for years & (so long as the quality of care continues) I will continue to do so!

MORE

It was my first time visiting, and it was very professional but too intense. I enjoyed seeing everything happen. All the staff w ...

It was my first time visiting, and it was very professional but too intense. I enjoyed seeing everything happen. All the staff were great though.

MORE

She was great and very informative. I felt that my car was taken well care of.

She was great and very informative. I felt that my car was taken well care of.

MORE

Everything was good

Everything was good

MORE

always a great staff that treat their customers with respect

always a great staff that treat their customers with respect

MORE

The two women working there were very professional and knowledgeable. Great job!!

The two women working there were very professional and knowledgeable. Great job!!

MORE

It was a NYS inspection - handled quickly.

It was a NYS inspection - handled quickly.

MORE

Quick, courteous and knowledgable

Quick, courteous and knowledgable

MORE

Very friendly service. It was nice to be treated so professionally. I felt like they really cared which is nice this day in age ...

Very friendly service. It was nice to be treated so professionally. I felt like they really cared which is nice this day in age and I don't see it much, other businesses should take note because they know how to take care of customers here!

MORE

The staff was very helpful and friendly, I did not feel pressured to buy a bunch of stuff other than my oriole changed. And the ...

The staff was very helpful and friendly, I did not feel pressured to buy a bunch of stuff other than my oriole changed. And they got me out really quickly.

MORE

The gentlemen were just that, gentlemen. I appreciated them telling me what they were going to do beforehand, i.e. " may I open ...

The gentlemen were just that, gentlemen. I appreciated them telling me what they were going to do beforehand, i.e. " may I open you door to check xyz, please?"They were personable, friendly and conversational all coupled with smiles made for a very pleasant all around encounter!

MORE

It was fine. Take the compliment.

It was fine. Take the compliment.

MORE

I was satisfied...did not have to wait

I was satisfied...did not have to wait

MORE

My skid plate was not secured properly. When I drove my car later in the day I could hear something falling off the vehicle. Loo ...

My skid plate was not secured properly. When I drove my car later in the day I could hear something falling off the vehicle. Looks like all of the screws holding it in came off and the skid plate was dragging on the ground. I currently have it taped to hold it in place until this weekend.

MORE

Always have a good experience here. I probably pay more but with a coupon it's not bad and I trust the service and products I ge ...

Always have a good experience here. I probably pay more but with a coupon it's not bad and I trust the service and products I get.

MORE

Should just ask customer if they're interested in any other service without the sales pitch.

Should just ask customer if they're interested in any other service without the sales pitch.

MORE

I always used Valvoline oil. Good oil n good employee n my son work at Valvoline

I always used Valvoline oil. Good oil n good employee n my son work at Valvoline

MORE

I had the tired rotated. They were not balanced, as far as I know. This made the car very loud to drive and a little uneven.

I had the tired rotated. They were not balanced, as far as I know. This made the car very loud to drive and a little uneven.

MORE

Its was quick efficient and the staff were very friendly

Its was quick efficient and the staff were very friendly

MORE

feel the cost of the oil change is not a great value. I use the service because it is convenient.

feel the cost of the oil change is not a great value. I use the service because it is convenient.

MORE

Great service, and fast as always.

Great service, and fast as always.

MORE

Like the crew that tends to work there. They always seem like a team

Like the crew that tends to work there. They always seem like a team

MORE

fast friendly customer service love women who work at your shops

fast friendly customer service love women who work at your shops

MORE

They were quick and friendly. Felt comfortable with the care my car was receiving

They were quick and friendly. Felt comfortable with the care my car was receiving

MORE

Proffesional service personel. There was a computer glitch and it was handled very quickly.

Proffesional service personel. There was a computer glitch and it was handled very quickly.

MORE

I went in for a simple oil change... ended up spending $218 on other services. Maybe it was good that I did those things as well ...

I went in for a simple oil change... ended up spending $218 on other services. Maybe it was good that I did those things as well, maybe I just fell victim to your advertising ploy. Either way, I'm not fully comfortable with the amount I spent based on the services I received. Too late now.

MORE

The staff at valvoline are wonderful!

The staff at valvoline are wonderful!

MORE

The attendant was informative and made. Sure we didn’t have any questions. Very po;ite and efficient

The attendant was informative and made. Sure we didn’t have any questions. Very po;ite and efficient

MORE

If I could change my oil myself I would not have to pay so much to have this service to my vehicle. Since I am not inclined to d ...

If I could change my oil myself I would not have to pay so much to have this service to my vehicle. Since I am not inclined to do that driving in to a place and spending about 15 minutes to have it done for me is just ok. This is really nothing more than a convenience which does not rate a stellar satisfaction experience for me.

MORE

Everyone was nice. I had no issues.

Everyone was nice. I had no issues.

MORE

The mechanics were so very nice and constantly kept me updated on what they were doing. I was incredibly happy with the service! ...

The mechanics were so very nice and constantly kept me updated on what they were doing. I was incredibly happy with the service!!!!!!!

MORE

When ever I or my fiancé come in for service.The team at the facility on old Liverpool rd are very friendly and always helpful.I ...

When ever I or my fiancé come in for service.The team at the facility on old Liverpool rd are very friendly and always helpful.I wish Valvoline did other services.The problem with most of the other repair shops is they don't treat thier customers as people..All they care about is your wallet.

MORE

Nice, clear and fast.

Nice, clear and fast.

MORE

At this Center, I consistently receive wonderful service -- friendly, polite and knowledgeable mechanics, great product, quick, ...

At this Center, I consistently receive wonderful service -- friendly, polite and knowledgeable mechanics, great product, quick, reliable service!..Last time I was in, one of my tires was very low and they promptly told me that there was an issue there so I was able to avoid a tire situation after that!

MORE

They always do a great job. They are friendly and keep you informed all the way thru the process

They always do a great job. They are friendly and keep you informed all the way thru the process

MORE

The people who had taken care of me were amazing and went veyond expectations great team

The people who had taken care of me were amazing and went veyond expectations great team

MORE

Tim, the person that greeted me and was the one that did my oil change was excellentvery friendly and great customer service ski ...

Tim, the person that greeted me and was the one that did my oil change was excellentvery friendly and great customer service skillshe remember my name fro the last visit

MORE

Because like Donald Trump, valvoline is making America Great Again!

Because like Donald Trump, valvoline is making America Great Again!

MORE

I continue to use this site due to continued customer satisfaction.

I continue to use this site due to continued customer satisfaction.

MORE

They did what I asked them to do

They did what I asked them to do

MORE

They were able to get us in and out as soon as possible with no problem. The staff working was very knowledgeable about what was ...

They were able to get us in and out as soon as possible with no problem. The staff working was very knowledgeable about what was needed to be done and we were very pleased to know that we were in good hands.

MORE

Quick, courteous and professional. staff.......

Quick, courteous and professional. staff.......

MORE

the manager was simply very pleasant

the manager was simply very pleasant

MORE

actually I was highly satisfied and will return for next oil change.

actually I was highly satisfied and will return for next oil change.

MORE

They were nice and knowledgeable. I had decided I was going to get the best wipers, and I needed a tail light. With the oil chan ...

They were nice and knowledgeable. I had decided I was going to get the best wipers, and I needed a tail light. With the oil change and all the extras it was $174., a little steep, but like I said I was winterizing the car and decided to go all out.

MORE

Over 30 minute wait

Over 30 minute wait

MORE

Felt that the price of the oil change was a bit high, but my experience was made much better by the great staff.

Felt that the price of the oil change was a bit high, but my experience was made much better by the great staff.

MORE

Just very satisfied with the service and staff. They always do a good job.

Just very satisfied with the service and staff. They always do a good job.

MORE

Friendly, prompt, knowledgable

Friendly, prompt, knowledgable

MORE

I have been a customer for a while now but moved to Ohio in 2015. There were no Valvolines near me but I come to Syracuse/Liver ...

I have been a customer for a while now but moved to Ohio in 2015. There were no Valvolines near me but I come to Syracuse/Liverpool are a couple of times a year. Every time I come into town I stop by and they are always willing to double check my car and look at anything I ask them to. They are the best!

MORE

Guys are polite quick and efficient.

Guys are polite quick and efficient.

MORE

ONCE i GOT IN, EVERYTHING WENT SMOOTH AND QUICK.

ONCE i GOT IN, EVERYTHING WENT SMOOTH AND QUICK.

MORE

Polite staff, good and quick service.

Polite staff, good and quick service.

MORE

Fast knowledgeable service

Fast knowledgeable service

MORE

Overall, I felt they were on their time and not mine, I was definitely there longer than I had to be and I felt they were slack.

Overall, I felt they were on their time and not mine, I was definitely there longer than I had to be and I felt they were slack.

MORE

This was my first visit to a Valvoline. Even with a coupon I was able to find on my phone (while I waited outside almost 25 or 3 ...

This was my first visit to a Valvoline. Even with a coupon I was able to find on my phone (while I waited outside almost 25 or 30 minutes), I was shocked at the cost (almost $100 for full synthetic...a lot more than I have paid at Goodyear). Although the manager was extremely polite, there were too many upsell attempts and it was just annoying. I wanted an oil change, nothing else but it felt like there were 10 different upsell options.

MORE

The Manager - Brian - went out of his way to help me with a different problem. I needed a number from the remote starter under ...

The Manager - Brian - went out of his way to help me with a different problem. I needed a number from the remote starter under the dash and he got under there and found it for me. This was my husbands car and he lost his remote and the only way to replace it was getting that number for it was an after-market discontinued remote.I could not thank him enough for going out of his way.. And I was able to locate the remote I needed to get it for a Christmas gift for my husband!Very happy, Dawn

MORE

Too expensive - can do own oil change for 35$ and you charges double - crazy

Too expensive - can do own oil change for 35$ and you charges double - crazy

MORE

$72 for an oil change only seems way too much

$72 for an oil change only seems way too much

MORE

Fast & efficient

Fast & efficient

MORE

Thanks form your services

Thanks form your services

MORE

love this location, have used it multiple times for multiple cars!

love this location, have used it multiple times for multiple cars!

MORE

I'm always satisfied from valvoline

I'm always satisfied from valvoline

MORE

I asked to change the wiper blades on my Jeep. The technician said he'd check them first to confirm they needed replacement. ...

I asked to change the wiper blades on my Jeep. The technician said he'd check them first to confirm they needed replacement. Although they looked ok, he said he'd change them for me & let me tell you, the new ones work fabulous! He tried to save me a little money but trusted that I knew that the old ones were brittle & did not clear the rain/snow off my windshield good. I appreciated his concern & his willingness to listen!!!

MORE

I was able to pull right in and have my car serviced in a reasonable time.

I was able to pull right in and have my car serviced in a reasonable time.

MORE

It was the wait to get in. There was a woman that must have been in th parking’lot we had been in line for a long time then had ...

It was the wait to get in. There was a woman that must have been in th parking’lot we had been in line for a long time then had to wait longer because the let her ahead of us.

MORE

Brian’s leadership and customer service abilities were remarkable. We were compensated for our wait very generously and it is ve ...

Brian’s leadership and customer service abilities were remarkable. We were compensated for our wait very generously and it is very appreciated. He clearly explained every service that was offered and insured we were well taken care of in the most efficient way possible. Best experience I’ve had with getting an oil change or car service of any kind. Brian’s kindness and readiness are greatly appreciated. We will definitely be returning and look forward to it.

MORE

I had a coupon for $5 off a conventional oil change which I showed to the technician and I didn't realize it hadn't been taken o ...

I had a coupon for $5 off a conventional oil change which I showed to the technician and I didn't realize it hadn't been taken off until later.

MORE

Fast friendly service

Fast friendly service

MORE

Only because of the long wait for an inspection.

Only because of the long wait for an inspection.

MORE

I was somewhat surprised at the price.

I was somewhat surprised at the price.

MORE

Friendly, knowledgable supervisor. Efficient staff.

Friendly, knowledgable supervisor. Efficient staff.

MORE

yes it was wonderful. Brian was great

yes it was wonderful. Brian was great

MORE

Fast service

Fast service

MORE

no coupon in feb. and price was $60. I had a $15. off coupon and the price was still $60.

no coupon in feb. and price was $60. I had a $15. off coupon and the price was still $60.

MORE

I didn't feel pressured to buy anything. The showed me all my filters and let me decide if I wanted. I kinda thought I would b ...

I didn't feel pressured to buy anything. The showed me all my filters and let me decide if I wanted. I kinda thought I would be needing new ones as those filters were 4 yrs old as it was. Very dirty too. So I did buy new and I had a coupon which they accepted and gave me a discount also. The total bill was very reasonable and I am happy with their service. I will go back again.

MORE

The technicians were very efficient and courteous.

The technicians were very efficient and courteous.

MORE

Very professional , fast , and interact with their customers in a great fashion.

Very professional , fast , and interact with their customers in a great fashion.

MORE

The service was performed quickly and they let me know what preventative maintenance I should do and explained it clearly. They ...

The service was performed quickly and they let me know what preventative maintenance I should do and explained it clearly. They did not have the part to replace my air filter but still let me know it needed to be replaced and recommended where to get the part.

MORE

Above and beyond... expertise and knowledge unmatched

Above and beyond... expertise and knowledge unmatched

MORE

It took a much longer time then usual.

It took a much longer time then usual.

MORE

Tim and Terry were very friendly and helpful. I appreciated their banter which made the experience quick and pleasant

Tim and Terry were very friendly and helpful. I appreciated their banter which made the experience quick and pleasant

MORE

The wait was very long. I think I spent over an hour there total. I know you used to advertise 15 minute oil changes but it sure ...

The wait was very long. I think I spent over an hour there total. I know you used to advertise 15 minute oil changes but it surely was not.

MORE

The manager, Brian at Valvoline on Old Liverpool Road Liverpool, NY is absolutely amazing. As well as everyone else helping me t ...

The manager, Brian at Valvoline on Old Liverpool Road Liverpool, NY is absolutely amazing. As well as everyone else helping me there they were awesome. I felt very confident I was in good hands as I do not know much about cars. I appreciate everything they did for me.

MORE

I was instantly greeted. My husband was in the other bay, we met there and as soon as I got there the staff greeted me and ackno ...

I was instantly greeted. My husband was in the other bay, we met there and as soon as I got there the staff greeted me and acknowledged our military service as a discount. This appreciation was wonderful.

MORE

Andy is very professional and knowledgeable

Andy is very professional and knowledgeable

MORE

Brian & Phoenix were outstanding in their service, speed and knowledge! Very professional!

Brian & Phoenix were outstanding in their service, speed and knowledge! Very professional!

MORE

I really liked Tim he made the experience friendly and funny. He's a good guy and didn't pressure me for add-ons. I will definit ...

I really liked Tim he made the experience friendly and funny. He's a good guy and didn't pressure me for add-ons. I will definitely retune for future service.

MORE

The personal were very friendly, helpful and seem to know about everything I had questions on. Well done

The personal were very friendly, helpful and seem to know about everything I had questions on. Well done

MORE

The manager went above and beyond to explain everything and answer all of my questions - including showing me the parts under th ...

The manager went above and beyond to explain everything and answer all of my questions - including showing me the parts under the hood instead of bringing them over to me when I requested to do so! I had previously had such a bad experience with a different valvoline location involving extreme up-charging - to the tune of 4x the original quoted price - that I actually ended up boycotting the franchise altogether for a decade. Fast forward 10 years and I had a coupon and a road trip coupled with that valvoline being open and ready to get to work on my car immediately, I decided to give them another chance. They did not disappoint! In fact, upon hearing my previous boycott explanation, the manager refused my coupon and instead gave me an even better deal! I am incredibly grateful for what he did for me. He singlehandedly earned my business and loyalty back for the company. I have already sung this stores praises to several people, and have recommended it wholeheartedly and without hesitation. Thank you!

MORE

They were extremely short staffed however they were very through and fast in the service that they provided to us. We brought i ...

They were extremely short staffed however they were very through and fast in the service that they provided to us. We brought in two vehicles at the same time and both were done within minutes of each other. The staff was friendly and knowledgeable. They made sure we understood everything and we were done in a relatively short amount of time considering.

MORE

Polite and good service. I will be back and so will my family

Polite and good service. I will be back and so will my family

MORE

polite crew who explained everything well

polite crew who explained everything well

MORE

quick service, offered additional serivces , in and out with no hassles

quick service, offered additional serivces , in and out with no hassles

MORE

The wiper was too expensive. They did not tell me how much it would cost before they put it on. The price when Iast put it on wa ...

The wiper was too expensive. They did not tell me how much it would cost before they put it on. The price when Iast put it on was 10.00 and Monday off last week it was ,20.00.that is 50 percentage raise in price. Not a happy camper.

MORE

Wating room doesnt have a tv nor vending machine for waiting customers

Wating room doesnt have a tv nor vending machine for waiting customers

MORE

I was provided all of the information that I needed to make additional purchases at this site and I was not pressured to make pu ...

I was provided all of the information that I needed to make additional purchases at this site and I was not pressured to make purchases that I didn't want at that time. The staff is professional and friendly.

MORE

Go there all the time. I'm comfortable with what they do

Go there all the time. I'm comfortable with what they do

MORE

I love that You Have Women Working in your Stores . Good job keep it up

I love that You Have Women Working in your Stores . Good job keep it up

MORE

The staff and especially the manager went above and beyond to make this a pleasant experience. I will continue to go to this pa ...

The staff and especially the manager went above and beyond to make this a pleasant experience. I will continue to go to this particular location because of the thoughtfulness of the staff.

MORE

Quick and personable service..no pressure to buy extra services!

Quick and personable service..no pressure to buy extra services!

MORE

The staff was very kind and welcoming. Very knowledgeable on cars and services.

The staff was very kind and welcoming. Very knowledgeable on cars and services.

MORE

I have used the same service center for the past few years for oil changes and state inspections. I am almost always able to get ...

I have used the same service center for the past few years for oil changes and state inspections. I am almost always able to get right in. The staff is friendly, knowledgeable, and the work is done quickly. Services are offered, but if declined, there is no extra pressure to buy them.

MORE

Everyone was extremely friendly and helpful, they made recommendations but were not pushy which I feel is very important. I will ...

Everyone was extremely friendly and helpful, they made recommendations but were not pushy which I feel is very important. I will continue to use your services.

MORE

Will have to make a return trip because they did not turn off the "check maint." light on my dashboard.

Will have to make a return trip because they did not turn off the "check maint." light on my dashboard.

MORE

Everyone was friendly and funny, did their job with attention and profession, Enjoyed my time there.

Everyone was friendly and funny, did their job with attention and profession, Enjoyed my time there.

MORE

The staff at this location were very friendly and knowledgeable. The manager checked on the service afterwards. I appreciated th ...

The staff at this location were very friendly and knowledgeable. The manager checked on the service afterwards. I appreciated the time and detail in making sure that all service was completed. I was extremely satisfied with the service and I will return again.

MORE

The service is always fast and the staff are professional, but I find the prices to be high. I can get oil changes for much chea ...

The service is always fast and the staff are professional, but I find the prices to be high. I can get oil changes for much cheaper elsewhere.

MORE

The staff were courteous and knowledgeable, and explained everything they were doing and checking.

The staff were courteous and knowledgeable, and explained everything they were doing and checking.

MORE

I had a small issue at another Valvoline. I stopped to have the fluids checked. Brian and the staff immediately rectified the is ...

I had a small issue at another Valvoline. I stopped to have the fluids checked. Brian and the staff immediately rectified the issue and communicated with the Valvoline that had made the mistake that caused me to make another visit to Valvoline.This type of service can be rare. When payingA premium price one expects to be treated in a professional manner. Brian and the staff are a Shining example for all of your locations to strive for.

MORE

very professional staff

very professional staff

MORE

the service took 35-40 minutes. the oil type I desired had run out

the service took 35-40 minutes. the oil type I desired had run out

MORE

Quick, friendly, knowledgeable and I had a coupon!

Quick, friendly, knowledgeable and I had a coupon!

MORE

Excellent service, friendly service, quick service.

Excellent service, friendly service, quick service.

MORE

Great service very fast

Great service very fast

MORE

The staff is friendly and professional

The staff is friendly and professional

MORE

quick and easy nys inspection

quick and easy nys inspection

MORE

They were all business and no nonsense got me in done and out .

They were all business and no nonsense got me in done and out .

MORE

I waited a total of about 35-40 minutes before I was even directed into a bay to change my oil. the employee then took apart my ...

I waited a total of about 35-40 minutes before I was even directed into a bay to change my oil. the employee then took apart my glovebox looking for a filter that was not even present in my car. the entire process took another 30 minutes. i've never been to a valvoline that took longer than the15-20 minutes they advertise. i will not return to this valvoline on old liverpool road due to the lack of speed and sloth paced work performed and lack of knowledge.

MORE

I have been to other locations in the past and i have really had just an OK experience, but in this location on Old Liverpool Ro ...

I have been to other locations in the past and i have really had just an OK experience, but in this location on Old Liverpool Road, the staff is at a whole new level. My service was phenomenal!! The staff member that greeted me was very attentive and he kept me informed the whole time about my wait. When the oil change started i told him that the previous Valvoline location i had attended, had over torqued the screws in my oil pan plug. Not only did he replaced the screw and washer, but he gave me a discount for my previous service experience, WOW! I was very impressed, the whole service was a breeze and i will definitely be coming back to this location for my next oil change and air filter replacement. Great Job!

MORE

Friendly staff Easy to deal with

Friendly staff Easy to deal with

MORE

The technicians were very knowledgeable and helpful, a much better experience than what I've experienced at other Valvoline's.

The technicians were very knowledgeable and helpful, a much better experience than what I've experienced at other Valvoline's.

MORE

I was not able to wait in line to long being on lunch , the manager assist he would get me in and out as quickly as possible

I was not able to wait in line to long being on lunch , the manager assist he would get me in and out as quickly as possible

MORE

The staff were very well knowledgeable and friendly but the price for an oil change is too high. I can go anywhere else and pay ...

The staff were very well knowledgeable and friendly but the price for an oil change is too high. I can go anywhere else and pay half the price. I knew someone that worked there so I saved $7 and I still paid double what I normally pay somewhere else. I won't go back until valvoline prices are more comparable.

MORE

Everything was done efficiently and professionally

Everything was done efficiently and professionally

MORE

I was satisfied with my visit

I was satisfied with my visit

MORE

My first experience at Valvoline was amazing. I had a technician who walked me through everything that was going to be done wit ...

My first experience at Valvoline was amazing. I had a technician who walked me through everything that was going to be done with my car, suggested some services, and was just so polite. You guys are doing a great job!

MORE

as expected

as expected

MORE

Jeremy was personality plus! He was friendly, knowledgable and made suggestions but wasn't pushy! I was in and out like clockwor ...

Jeremy was personality plus! He was friendly, knowledgable and made suggestions but wasn't pushy! I was in and out like clockwork! Great service!

MORE

The Shop Manager, Brian, was very congenial and instructive. He explained all service. The other staff in the Shop were upbeat a ...

The Shop Manager, Brian, was very congenial and instructive. He explained all service. The other staff in the Shop were upbeat and had good attitudes. I am a frequent customer at this shop. I have never had a problem. Today or any other time I have been here. Always a good crew.

MORE

Brian and his staff at the Liverpool station literally saved my life. They discovered a brake leak that, if left untouched, woul ...

Brian and his staff at the Liverpool station literally saved my life. They discovered a brake leak that, if left untouched, would have certainly killed me on the highway as I was about to leave for the interstate. I owe them a great deal of thanks. They are ALWAYS professional and fun to be around. They do a great job on my vehicles. Brian treats his staff very well and it is evident by the smiles on their faces ever time I enter the place, they are all happy and doing the best job possible. The place is spotlessly clean, the employees are super friendly and knowledgeable. I never feel pressured to buy extra things and they are quick to help me with a correct decision on my vehicles. My last visit I had them to a transmission service that was nearly 20,000 miles overdue because I was remiss in getting it done. They showed me the fluid going in and out of the car (a buick which was not easy to work on) and I was very grateful to know how well my car was being taken care of. These guys all need a bonus or a raise or some 5 star recognition of the way they represent your company. You should honor them for being such valued employees. I trust them implicitly. Thanks guys~!

MORE

Technician, James, did a great job. He checked all fluids, air filter, and tire pressure. I was very satisfied with the experien ...

Technician, James, did a great job. He checked all fluids, air filter, and tire pressure. I was very satisfied with the experience.

MORE

good and friendly service

good and friendly service

MORE

Once inside they were quick and efficient. I had to wait for 2 cars and staff did the preliminary tests, battery etc while I was ...

Once inside they were quick and efficient. I had to wait for 2 cars and staff did the preliminary tests, battery etc while I was waiting outside

MORE

Professional polite staff. Great job while being so busy.

Professional polite staff. Great job while being so busy.

MORE

Had a problem with the AC that I had recharged a month earlier. Brian was more than helpful when he recharged system again. We h ...

Had a problem with the AC that I had recharged a month earlier. Brian was more than helpful when he recharged system again. We had to go on a trip and weather was going to be in the 90s and no mechanics were available until next week.

MORE

Always a nice experience when I am in need of an oil change. the employees are very knowledgeable and inform me of all options. ...

Always a nice experience when I am in need of an oil change. the employees are very knowledgeable and inform me of all options.

MORE

Great service, good people , enjoy going to this facility!

Great service, good people , enjoy going to this facility!

MORE

Quick easy friendly service

Quick easy friendly service

MORE

Great job thanks!

Great job thanks!

MORE

The csr Jason was friendly and knowledgeable

The csr Jason was friendly and knowledgeable

MORE

friendly staff and didn't feel I was being pressured to add things on to my oil change

friendly staff and didn't feel I was being pressured to add things on to my oil change

MORE

Brian was excellent.. he didn't push anything on me but just recommended the services I needed.. he is a people person and that ...

Brian was excellent.. he didn't push anything on me but just recommended the services I needed.. he is a people person and that is nice for a neighborhood place. I usually go to this one and I will continue.

MORE

I always go to this valvoline. They always do a fantastic job. They always let me know what needs to be done on my vehicle and n ...

I always go to this valvoline. They always do a fantastic job. They always let me know what needs to be done on my vehicle and never try to force me to do it if I don't want to, they just recommend the service. They always have a Great attitude and are very friendly.

MORE

I made it clear that I was there simply to get an oil change and nothing else as I was on my lunch break. I was asked if I wante ...

I made it clear that I was there simply to get an oil change and nothing else as I was on my lunch break. I was asked if I wanted to have this checked or have this done, blah blah blah. No! Just the oil change that's it.

MORE

Just needed fluids topped off between oil changes because of a high mileage vehicle. They offered and checked my tire air level ...

Just needed fluids topped off between oil changes because of a high mileage vehicle. They offered and checked my tire air levels too and found one very low, therefore I am very grateful for the services offered as a regular customer.Thanks!

MORE

main reason was the politeness of the employees and willingness to explain things clearly and not try to push for parts/services ...

main reason was the politeness of the employees and willingness to explain things clearly and not try to push for parts/services not needed

MORE

the gentleman that work changing the oils were super professional, friendlymy daughters were super impressed how well educated a ...

the gentleman that work changing the oils were super professional, friendlymy daughters were super impressed how well educated and friendly they were.awesome Job!!!

MORE

Very friendly ..great customer service. All the guys were great!!

Very friendly ..great customer service. All the guys were great!!

MORE

Professional qualified helpful staff working in a totally equipped facility to do the services they sell.

Professional qualified helpful staff working in a totally equipped facility to do the services they sell.

MORE

My filters needed changing and I was going to let them. So he was trying to fit the one back in my glovebox. It didn't fit. He s ...

My filters needed changing and I was going to let them. So he was trying to fit the one back in my glovebox. It didn't fit. He said I tried to make you one but it doesn't work. The more I think about it the madder I get. So I was going to be charged $40 for a filter that wasn't the right one for my car?!?! I will probably never go back. What else did you make fit?

MORE

My tire pressure light is still on even though they said they put air in my tires.

My tire pressure light is still on even though they said they put air in my tires.

MORE

The customer service was great and the services provided for me was good as well.

The customer service was great and the services provided for me was good as well.

MORE

I get an oil change every three weeks. (I drive 40,000 miles a year). The best employee that you have is Mitchell. Mitchell is a ...

I get an oil change every three weeks. (I drive 40,000 miles a year). The best employee that you have is Mitchell. Mitchell is always very friendly, has a smile on his face and is very professional. Mitchell makes every person feel like they are important. Sometimes I go to get an oil change and I am in a less than great mood. Mitchell always changes that. He also has a good understanding of cars.

MORE

Phoenix, Brian and Cody were fantastic! I've never been in and out of somewhere so quickly! And I've been through a few McDonald ...

Phoenix, Brian and Cody were fantastic! I've never been in and out of somewhere so quickly! And I've been through a few McDonald's in my day. I came in for an oil change, and they somehow made it enjoyable and a learning experience to say the least. I will come here for my oil changes until the day I die

MORE

No waiting and oil change was done quickly

No waiting and oil change was done quickly

MORE

Jason, was very friendly and very through and efficent

Jason, was very friendly and very through and efficent

MORE

The Asst. Manager Jason Coleman was the kind of customer service professional that everyone hopes they will encounter. He was k ...

The Asst. Manager Jason Coleman was the kind of customer service professional that everyone hopes they will encounter. He was knowledgeable, friendly, competent, and made me feel comfortable with my oil change.

MORE

I was very satisfied, the people were very friendly and helped us out with our oil change, to get us in and out.....

I was very satisfied, the people were very friendly and helped us out with our oil change, to get us in and out.....

MORE

Employees were friendly and informative. Very professional and prompt service.

Employees were friendly and informative. Very professional and prompt service.

MORE

Simply, as always, the attempts to upsell and add on are a little annoying. The employees did a great job and weren't pushy at ...

Simply, as always, the attempts to upsell and add on are a little annoying. The employees did a great job and weren't pushy at all, but the corporate design of highlighting every available service and making you decline each one isn't my favorite. I know what I need and why I am there, if I also wanted a coolant flush or my differential oil changed, I would ask for it.

MORE

Everyone was courteous and knowledgeable about the products. I was in and out of there quickly which is exactly what I needed. T ...

Everyone was courteous and knowledgeable about the products. I was in and out of there quickly which is exactly what I needed. The manager was great!

MORE

Jason was amazing! I had to be somewhere in 20 minutes and he was able to get me in and out in less than that. The whole crew in ...

Jason was amazing! I had to be somewhere in 20 minutes and he was able to get me in and out in less than that. The whole crew in bay two was awesome! They were efficient and knew their jobs well!

MORE

it feels like the tech is forced to make the hard sell for more services to my vehicle. even though when I said no he would say ...

it feels like the tech is forced to make the hard sell for more services to my vehicle. even though when I said no he would say ok

MORE

I was serviced as quickly as the opportunity permitted and was handled courteously and professionally by the staff.

I was serviced as quickly as the opportunity permitted and was handled courteously and professionally by the staff.

MORE

fast and good service thank you

fast and good service thank you

MORE

I loved my experience. All the workers were courteous and clear about what needed to be done. However, I was a little disappoi ...

I loved my experience. All the workers were courteous and clear about what needed to be done. However, I was a little disappointed at the price of a car battery as I feel $150 is a bit steep even given that it's got a five year warranty. Regardless, I will continue to take my car to Valvoline whenever I am in Liverpool, NY and will recommend it to friends and family.

MORE

My vehicle has over 240,000 miles onIt and I have owned it since it had 90,000 miles. Valvoline has kept it running fine

My vehicle has over 240,000 miles onIt and I have owned it since it had 90,000 miles. Valvoline has kept it running fine

MORE

Good service!

Good service!

MORE

I'm not sure they were fine

I'm not sure they were fine

MORE

Super friendly and efficient staff!

Super friendly and efficient staff!

MORE

Consistency at every visit across multiple sites. Always same friendly service.

Consistency at every visit across multiple sites. Always same friendly service.

MORE

I was highly impressed with the staff. They were informative and friendly. You felt welcome by them and felt confident in their ...

I was highly impressed with the staff. They were informative and friendly. You felt welcome by them and felt confident in their abilities based on their efficiency and explanations they gave.

MORE

I don't often fill out surveys but felt that I had to this time. Mitch and Cody were great, I was in a hurry, and its never easy ...

I don't often fill out surveys but felt that I had to this time. Mitch and Cody were great, I was in a hurry, and its never easy to work with a customer that starts the visit stating "Hi, I'm in a rush". Both Cody and Mitch were extremely professional. Although Mitch knew I was in a hurry, he didn't skip any of the standard checks during the visit and made sure he explained everything. Mitch/Cody said it would probably take X minutes to finish the oil change, I was out well before the time they quoted and had plenty of time to make it to my meeting. Top notch service by these two. Thanks for a quick and easy visit.

MORE

Manager was terrific. He explained everything and was very professional and pleasant.

Manager was terrific. He explained everything and was very professional and pleasant.

MORE

The staff is very efficient and knowledgeable.

The staff is very efficient and knowledgeable.

MORE

Somewhat fast service even though they struggle to get the wheel covers off, could have asked me. They figured it out.

Somewhat fast service even though they struggle to get the wheel covers off, could have asked me. They figured it out.

MORE

Very pleasant staff, no waiting and service was great.

Very pleasant staff, no waiting and service was great.

MORE

Inspection no problem. Satisfied.

Inspection no problem. Satisfied.

MORE

Brian and his crew were fast and friendly.

Brian and his crew were fast and friendly.

MORE

Friendly courteous staff. Was in and out quickly

Friendly courteous staff. Was in and out quickly

MORE

I can always rely on honesty at Valvoline. I greatly appreciate the professionalism, efficiency, and service I can trust.

I can always rely on honesty at Valvoline. I greatly appreciate the professionalism, efficiency, and service I can trust.

MORE

Courteous and efficient service. Also honored competitor coupon which helped.

Courteous and efficient service. Also honored competitor coupon which helped.

MORE

Had a great and fast service :)

Had a great and fast service :)

MORE

Mitchell was great. He was friendly, energetic and all around pleasant to deal with!

Mitchell was great. He was friendly, energetic and all around pleasant to deal with!

MORE

very professiional

very professiional

MORE

Every employee was very knowledgeable about the services they provided.Every effort they made was to ensure that I was completly ...

Every employee was very knowledgeable about the services they provided.Every effort they made was to ensure that I was completly satisfied.I highly reccommend this Valvoline Center on Old Liverpool Road.Joan R.Boright

MORE

I have been going to this location and another one in town for a couple years now. I've always felt that the script the staff u ...

I have been going to this location and another one in town for a couple years now. I've always felt that the script the staff uses made them sound disingenuous. This time, although all the information was conveyed the same, their tone/delivery made them seem more like real people. I was very pleased with my experience with the manager and his staff.

MORE

The team was very sufficient and treated myself and my vehicle with care. They made recommendations on work that my need to be ...

The team was very sufficient and treated myself and my vehicle with care. They made recommendations on work that my need to be done in the future without pressuring me. I will be back to get that work done. I am a very satisfied customer.

MORE

Staff was knowledgable and friendly...we've gone there for oil changes for many years (same location)...I trust them.

Staff was knowledgable and friendly...we've gone there for oil changes for many years (same location)...I trust them.

MORE

I thought the year of my car NY State Inspection cost was lower the what I was charged

I thought the year of my car NY State Inspection cost was lower the what I was charged

MORE

Prices are very high

Prices are very high

MORE

Was satisfied

Was satisfied

MORE

All the guys there are always super friendly and courteous. They take time to make sure they let me know what maintenance will b ...

All the guys there are always super friendly and courteous. They take time to make sure they let me know what maintenance will be coming up and are always all smiles. I will continue coming to this location because I know they'll take care of me. The manager even took the time to see if he could help me out with an out of place reflector in my headlight- he went above and beyond for me. I would be very highly recommend these guys.

MORE

Scott did my service and was friendly and professional!

Scott did my service and was friendly and professional!

MORE

They did everything right and they could not have been nicer

They did everything right and they could not have been nicer

MORE

The customer service person was knowledgeable without being condescending. Not pushy.

The customer service person was knowledgeable without being condescending. Not pushy.

MORE

I had to ask if the transmission was checked

I had to ask if the transmission was checked

MORE

The friendliness of the staff and observations of how they work together. Great atmosphere, professional and focused.

The friendliness of the staff and observations of how they work together. Great atmosphere, professional and focused.

MORE

Great service

Great service

MORE

Great customer service. Technicians checked a transmission leak for me and gave me information to take to my mechanic

Great customer service. Technicians checked a transmission leak for me and gave me information to take to my mechanic

MORE

they were understaffed and it took longer than usual

they were understaffed and it took longer than usual

MORE

Professional

Professional

MORE

Excellent service, awesome customer service. Very short wait time. Thank you.

Excellent service, awesome customer service. Very short wait time. Thank you.

MORE

I love the teamwork of the staff members. Everyone there was involved in the process. Excellent communication between staff and ...

I love the teamwork of the staff members. Everyone there was involved in the process. Excellent communication between staff and customer.

MORE

Checked several items on my car that went beyond the basic oil change

Checked several items on my car that went beyond the basic oil change

MORE

courteous and knowledgeable

courteous and knowledgeable

MORE

Solid communication about all services

Solid communication about all services

MORE

I greatly appreciate the quick, honest service. The highly skilled woman who waited on me and assured everything was done well ...

I greatly appreciate the quick, honest service. The highly skilled woman who waited on me and assured everything was done well was very knowledgeable and customer oriented.

MORE

The guys were very friendly and efficient.

The guys were very friendly and efficient.

MORE

This is a fantastic location - I have never had bad service here, and will make sure to continue to go here as well as recommend ...

This is a fantastic location - I have never had bad service here, and will make sure to continue to go here as well as recommend to others. Wonderful, friendly and helpful team. You have a very good group here.

MORE

Everyone was great and friendly. I also now have to make dream catchers for them

Everyone was great and friendly. I also now have to make dream catchers for them

MORE

The reps were courteous, professional, and easy going.

The reps were courteous, professional, and easy going.

MORE

When I first moved to this area this was the first place I went to for my oil change. I continue to go here because the people ...

When I first moved to this area this was the first place I went to for my oil change. I continue to go here because the people are friendly and they have my records and history of oil changes. I think the oil changes are pricey but I go for the customer services. I don't mine paying a little more.

MORE

The staff was very welcoming and helpful. They explained everything they did while being while being personable!

The staff was very welcoming and helpful. They explained everything they did while being while being personable!

MORE

Knowledgeable...professional....timely....cost.....friendliness....All tremendous aspects to be involved with as a consumer.

Knowledgeable...professional....timely....cost.....friendliness....All tremendous aspects to be involved with as a consumer.

MORE

Quick service, folks responsive and polite

Quick service, folks responsive and polite

MORE

Very professional and friendly staff. The care I received was far superior than where I purchased my vehicle.

Very professional and friendly staff. The care I received was far superior than where I purchased my vehicle.

MORE

They didn't try to up-sell me products I didn't want or need

They didn't try to up-sell me products I didn't want or need

MORE

I was greeted promptly, taken right in, they took me in within 5 minutes, we talked about how old my car was and types of oil ch ...

I was greeted promptly, taken right in, they took me in within 5 minutes, we talked about how old my car was and types of oil changes (we agreed on a conventional oil change). I asked to have my tires rotated, he found a flaw with one of my tires and halted the rotation. Did not charge me. I was very satisfied with my visit, but I always am.

MORE

They were so helpful

They were so helpful

MORE

Staff discovered that my setpentine belt was cracked and could potentially cause a breakdown. This is worth mentioning because ...

Staff discovered that my setpentine belt was cracked and could potentially cause a breakdown. This is worth mentioning because I had just picked up my vehicle at the dealership, where they claimed that they did a complete physical inspection. They completely missed this.

MORE

The gentleman working on my car were knowledgenable, comical and friendly.... I'll definitely be back for my next oil change!

The gentleman working on my car were knowledgenable, comical and friendly.... I'll definitely be back for my next oil change!

MORE

All of the service techs explained everything to me fully in terms i could understand.

All of the service techs explained everything to me fully in terms i could understand.

MORE

I love how the staff is trained not to pressure customers for additional services. I also like that things are inspected and I a ...

I love how the staff is trained not to pressure customers for additional services. I also like that things are inspected and I am shown , and explained, why I may need new items. Well trained techs. And they communicate to each other very well .

MORE

It was an all over enjoyable experience. They took the time to talk to me and not at me. They very obviously were very at ease w ...

It was an all over enjoyable experience. They took the time to talk to me and not at me. They very obviously were very at ease with their job, surroundings and co-workers.

MORE

The staff was very friendly and quick. No pressure to upgrade to one the the different oil types. I had an inspection, oil chang ...

The staff was very friendly and quick. No pressure to upgrade to one the the different oil types. I had an inspection, oil change and tire rotation in under 40 minutes. I have made appointments at other places and been given a time to come back for my vehicle just to be told I have to wait another two hours. I'll go to Valvoline any day. Thank you Andrea!

MORE

The staff there were courteous, helpful, informed and were accommodating.The service team consisted of the following: CSR: Ondre ...

The staff there were courteous, helpful, informed and were accommodating.The service team consisted of the following: CSR: Ondrea - registered the vehicle and explained about what the types of services offered by Valvoline. She explained the reasons behind each service package and I chose those that I wanted.Topside: Rebekah - checked the car thoroughly well (battery, fluid levels, etc.), and went beyond her call of duty. She provided safety information, the "what, why and when" type of advise as far car maintenance is concerned. She asked Michell to check where did the unusual noise came from. She asked Michelle to top-up oil in the differential.Topside: Cody: Cody checked the tire pressures and adjusted the pressure accordingly.Bottom side: Michell: Did all the oil change, checking the differential, etc.

MORE

I have been to other Valvoline places and the service people were not as friendly and polite. I will go back to this one for my ...

I have been to other Valvoline places and the service people were not as friendly and polite. I will go back to this one for my service.

MORE

It's a great place to get NYS inspection done. They can't and won't try to sell me on items that I don't really need to pass in ...

It's a great place to get NYS inspection done. They can't and won't try to sell me on items that I don't really need to pass inspection. I don't need an appointment and service is quick.

MORE

Quick and easy

Quick and easy

MORE

Because they passed my 2014 Volvo S60 very quickly

Because they passed my 2014 Volvo S60 very quickly

MORE

Staff was great especially since it was Christmas Eve!

Staff was great especially since it was Christmas Eve!

MORE

Jason, Cody and Ondrea were more than great! I actually had a good time and learned a lot from all three of these individuals. B ...

Jason, Cody and Ondrea were more than great! I actually had a good time and learned a lot from all three of these individuals. Best experience ever. They are a great team!! Thank you! I'll be back

MORE

Mitchell, Cody and Ondrea we very professional, friendly and did an outstanding job. They should be commended for the very good ...

Mitchell, Cody and Ondrea we very professional, friendly and did an outstanding job. They should be commended for the very good job all of them did. I appreciate it very much. Thank you again. Merry Christmas.

MORE

Singing was great friendly staff

Singing was great friendly staff

MORE

Because of my truck being a new purchase for myself I was not sure how long it should have taken. Although there was a issues wi ...

Because of my truck being a new purchase for myself I was not sure how long it should have taken. Although there was a issues with the skid plate and the rep did not express confidents on reattaching it. also they had dropped a bolt and did not acknowledge it till I said something. After that was resolved all employees did at steady time keep me in the loop with the progress, Which did ease my mind a bit.

MORE

I was highly satisfied with valvoline customer service.. The staff was very honest, concerning, and answered all my necessary ...

I was highly satisfied with valvoline customer service.. The staff was very honest, concerning, and answered all my necessary questions.

MORE

Too much upselling.

Too much upselling.

MORE

Very professional

Very professional

MORE

Your staff was friendly and knowledgeable. I had absolutely no problem with the service that they provided. However I simply ca ...

Your staff was friendly and knowledgeable. I had absolutely no problem with the service that they provided. However I simply cannot afford to pay the prices you charge for an oil change. Each time I go it gets higher. I spent over $70 even with a coupon that covered the wiper blade I replaced! I can have the same service done at my local shop for $29.95. I will not be returning to Valvoline again.

MORE

Very personable technician. The routine and regiment of your service process makes it feel like nothing will be missed

Very personable technician. The routine and regiment of your service process makes it feel like nothing will be missed

MORE

The staff was great. I always used a dealer up to this point. I will now go to Valvoline every time I need oil change, tires r ...

The staff was great. I always used a dealer up to this point. I will now go to Valvoline every time I need oil change, tires rotated. It was fast, convenient and easy as could be. The main girl that dealt with me was pretty on top of things, she is a true asset to the company.

MORE

Everyone was very professional. They took time to explain anything I had a question about. Service was fast and efficient. Very ...

Everyone was very professional. They took time to explain anything I had a question about. Service was fast and efficient. Very pleased with my visit. Was unsure about using Valvoline again after a bad experience at another location. Will definitely return to this store!!

MORE

The attendant who worked with me is a manager .. I can't say enough about just how kind friendly and happy he was.. It showed he ...

The attendant who worked with me is a manager .. I can't say enough about just how kind friendly and happy he was.. It showed he loves his job.. It made my time enjoyable even after a hard day at work.. I hope he is there the next time I am there.. Even when the employee who was working on the oil change could not lock something in.. He went directly over to him and showed him how to do it.. Then after he did patted this man on the shoulder and reassured him it was ok.. I hope u know just how valuable he is to your company and how I will be returning to that exact place hoping he works with me again..

MORE

They are always very friendly and professional. It's fast,don't have to make appointments,and I feel good when I remember I née ...

They are always very friendly and professional. It's fast,don't have to make appointments,and I feel good when I remember I néeds to change my oil. I also try and do it on a day that the weather is good so the people working on my car are warm and dry. It's a hard job and a dirty one I respect the people that do this for a living. Hope you pay them well!

MORE

Everyone was on point and very helpful

Everyone was on point and very helpful

MORE

Fantastic as usual!

Fantastic as usual!

MORE

Staff was quick and informative

Staff was quick and informative

MORE

I have been coming To Valvoline on Old Liverpool Rd for quite some time now. The reason I come back is because Rebekah always gi ...

I have been coming To Valvoline on Old Liverpool Rd for quite some time now. The reason I come back is because Rebekah always gives amazing service. Today I came with my new car and she remembered me. She does not pressure me to buy anything additional, she explains terms I'm not sure of, and she takes the time to explain the mileage and when I should come back. Also, the staff is high energy and I can always count on laughing a few times during my time with them. Great work everyone , It's noticed and appreciated.

MORE

it was fine people friendly and coutious

it was fine people friendly and coutious

MORE

friendly, knowledgeable staff. Quality service done timely.

friendly, knowledgeable staff. Quality service done timely.

MORE

Very friendly, quick service.

Very friendly, quick service.

MORE

They are always friendly and very helpful in what maintenance needs to be done

They are always friendly and very helpful in what maintenance needs to be done

MORE

staff was courteous and friendly.

staff was courteous and friendly.

MORE

The staff were extremely friendly and quick service.

The staff were extremely friendly and quick service.

MORE

I am always in and out with out a problem

I am always in and out with out a problem

MORE

Always quick and friendly service. This location is close to home.The only problem I had was finding the entrance in the dark. E ...

Always quick and friendly service. This location is close to home.The only problem I had was finding the entrance in the dark. Entrance to property was not lit at all and the building itself had no lights on. The "open" sign in the window was the only reason I came in.

MORE

Fast friendly service answered my questions great experience

Fast friendly service answered my questions great experience

MORE

All the technicians did a great job !!!!! They all deserve a raise for great customer service; friendly, fast, ande efficienct.

All the technicians did a great job !!!!! They all deserve a raise for great customer service; friendly, fast, ande efficienct.

MORE

Happy service

Happy service

MORE

The staff was friendly, knowledgeable and pleasant. Work was done quickly and efficiently.

The staff was friendly, knowledgeable and pleasant. Work was done quickly and efficiently.

MORE

Excellent customer service experience

Excellent customer service experience

MORE

The woman who performed the service was very friendly. I had an engine light on and she plugged in the computer to see what the ...

The woman who performed the service was very friendly. I had an engine light on and she plugged in the computer to see what the issue was. It appeared to be an emissions leak (which I have had before on this car) so, when I asked, she reset the engine light for me. I had planned to take the car to a mechanic so this saved me time and money.

MORE

My server was great and knew a lot about what she was talking about. Very friendly and quick service:)

My server was great and knew a lot about what she was talking about. Very friendly and quick service:)

MORE

I came in just for the oil change but felt pressured to do more. The staff went on and on about other services available that I ...

I came in just for the oil change but felt pressured to do more. The staff went on and on about other services available that I wasn't interested in. The price was also higher than I expected. In the past I have gotten oil changes for much cheaper at other places.

MORE

The staff wa very pleasant which counts a lot to me. I If they are rude I wouldn't come back

The staff wa very pleasant which counts a lot to me. I If they are rude I wouldn't come back

MORE

Friendly courteous personnel

Friendly courteous personnel

MORE

Service was prompt, friendly and very profesional

Service was prompt, friendly and very profesional

MORE

Everything was simple and convenient.

Everything was simple and convenient.

MORE

Staff was knowledgeable but not pushy. Very clear with explaining services available without making me feel as if I had to purch ...

Staff was knowledgeable but not pushy. Very clear with explaining services available without making me feel as if I had to purchase. Kind and friendly.

MORE

The girl who checked us in was an absolute pleasure and was very sweet

The girl who checked us in was an absolute pleasure and was very sweet

MORE

Friendly, knowledgeable customer service team. Was kept appraised of work as it was being done. Great value and professional sta ...

Friendly, knowledgeable customer service team. Was kept appraised of work as it was being done. Great value and professional staff!

MORE

The "team" had great chemistry, very obvious they've established a good system and integrated their personalities. Each of them ...

The "team" had great chemistry, very obvious they've established a good system and integrated their personalities. Each of them was upbeat and personable. Great job.

MORE

Both employees offered valuable information

Both employees offered valuable information

MORE

Technicians were friendly and knowledgeable. They fixed my problem quickly and effectively.

Technicians were friendly and knowledgeable. They fixed my problem quickly and effectively.

MORE

Quick, accepted competition coupon

Quick, accepted competition coupon

MORE

There was a problem removing the oil filter from my car from inside the hood of my Toyota. I saw the technician become irritated ...

There was a problem removing the oil filter from my car from inside the hood of my Toyota. I saw the technician become irritated because of a faulty wrench part. He twice threw the handle to the ground. He picked it up the first time, then another tech the second time. At one point he clenched both fists in anger and grunted. I felt very bad for the new female tech that he was training. I thought, WOW, ...is that all it took to set him off, a stubborn filter.

MORE

Used less time

Used less time

MORE

Been to another valvoline shop and was told that there was no military discount. This shop has one. They now have a loyal custom ...

Been to another valvoline shop and was told that there was no military discount. This shop has one. They now have a loyal customer

MORE

Friendly and knowledgeable staff.

Friendly and knowledgeable staff.

MORE

The service woman was very nice, she explained everything and answered a few of my questions...She was very very nice....

The service woman was very nice, she explained everything and answered a few of my questions...She was very very nice....

MORE

very quick very professional went beyond by trying to put air in under car spare tire

very quick very professional went beyond by trying to put air in under car spare tire

MORE

knowledfe and expertise of the staff

knowledfe and expertise of the staff

MORE

The crew was fun and engaging. We had a few laughs and I was in and out in 5-10 minutes.Delightful staff.

The crew was fun and engaging. We had a few laughs and I was in and out in 5-10 minutes.Delightful staff.

MORE

I liked seeing female employees at this location. Glad they are given the same opportunity as males. Teamwork was great between ...

I liked seeing female employees at this location. Glad they are given the same opportunity as males. Teamwork was great between employees

MORE

First off, there were 3 people trying to talk to me; a greeting manager & two other technicians. Quite overwhelming & made me fe ...

First off, there were 3 people trying to talk to me; a greeting manager & two other technicians. Quite overwhelming & made me feel a little bombarded from start.The handful of gentleman workers seemed to get a little flustered & side tracked when I took my car there to get serviced. Acting a little less mature & professional than I've experienced at a dealership. Interrupting each other while my car was being serviced. I'd suggest the other techs working on the OTHER cars mind their own business & tend to the vehicle they have in front of them, not mine. Very disruptive! Age of the workers seemed quite young, but not an excuse to act this way in front of customers. Minor details are often missed when not 100% focused. I believe this is how steps are missed in the process of car maintenance. The benefit Valvoline provides a customer is being able to sit within the vehicle itself can make a customer more critical. In this case, more focus should have been paid to the actual vehicle itself to ensure the customer is getting top quality at Valvoline.

MORE

Staff was friendly and oil change was done quickly.

Staff was friendly and oil change was done quickly.

MORE

Very Knowalable and friendly staff.

Very Knowalable and friendly staff.

MORE

The guys at the Valvoline were awesome.

The guys at the Valvoline were awesome.

MORE

good price, fast service, no pressure to buy extra, just recommendations.

good price, fast service, no pressure to buy extra, just recommendations.

MORE

I have been to this Valvoline several times. But this, by far, was the quickest I've been serviced. Well done!

I have been to this Valvoline several times. But this, by far, was the quickest I've been serviced. Well done!

MORE

I called a day ahead to discuss some maintenance work I needed done to my Jeep Compass, so I already had the information needed ...

I called a day ahead to discuss some maintenance work I needed done to my Jeep Compass, so I already had the information needed before coming in. The staff completed the work in the amount of time they had estimated.

MORE

The manager was training a new employee. I felt the manager was doing an excellent job of training the employee while focusing o ...

The manager was training a new employee. I felt the manager was doing an excellent job of training the employee while focusing on the customer. Very pleased with situation. The manager should be complimented.

MORE

Pleasant, friendly, knowledgeable staff

Pleasant, friendly, knowledgeable staff

MORE

Anthony is great!

Anthony is great!

MORE

friendly and prompt service very informative about everything that took palce

friendly and prompt service very informative about everything that took palce

MORE

Everything went smoothly

Everything went smoothly

MORE

My visit was kind and friendly' also a very clean store. The tech were imformative.

My visit was kind and friendly' also a very clean store. The tech were imformative.

MORE

Fast courteous service

Fast courteous service

MORE

Prompt, efficient service done by a competent and qualified staff. Polite, professional and going above and beyond what another ...

Prompt, efficient service done by a competent and qualified staff. Polite, professional and going above and beyond what another place might offer their customers - I can't imagine ever taking my vehicle anywhere else for service.

MORE

Always great service and no waiting

Always great service and no waiting

MORE

Becca was an outstanding friendly and excellent salesperson. Came by two days later to get the car inspected under her recommend ...

Becca was an outstanding friendly and excellent salesperson. Came by two days later to get the car inspected under her recommendation. Once again outstanding service!

MORE

I think the MANAGER of this store is the best I have come across. He makes the oil change experience an event. Very profession ...

I think the MANAGER of this store is the best I have come across. He makes the oil change experience an event. Very professional and energetic. Give him a raise!

MORE

I was able to use my 15 percent off coupon that left at home.

I was able to use my 15 percent off coupon that left at home.

MORE

Staff was very friendly. Service was timely and professional. Staff interacted well with one another...very good experience. Tha ...

Staff was very friendly. Service was timely and professional. Staff interacted well with one another...very good experience. Thank you.

MORE

Fast service and polite people

Fast service and polite people

MORE

The guys who helped me were great. Even when I was told that my car required a synthetic blend over conventional, he still never ...

The guys who helped me were great. Even when I was told that my car required a synthetic blend over conventional, he still never pressured me and was really helpful. The service was fast friendly, and everything was thoroughly explained!

MORE

The guys were all knowledgeable and courteous. I was in and out in record time and they explained things but didn't pressure me ...

The guys were all knowledgeable and courteous. I was in and out in record time and they explained things but didn't pressure me to buy additional services and even provided a print out with additional recommendations for my own knowledge. They did a GREAT JOB!

MORE

Quick and efficient.

Quick and efficient.

MORE

Way too expensive

Way too expensive

MORE

Everybody was friendly. Everything was explained clearly. I really feel like I can trust the guys at this Valvoline to do a go ...

Everybody was friendly. Everything was explained clearly. I really feel like I can trust the guys at this Valvoline to do a good job, and they don't pressure me into buying anything I don't need. They showed me the air filters in my car and let me choose whether or not to replace them (one needed it, one they agreed did not). They talked about service options along the way, and when something went wrong with my inspection, Anthony was really good about telling me what it meant and what I needed to do.

MORE

It is a convenience and the centers in my area are very knowledgable. The prices are set higher than other places in the area b ...

It is a convenience and the centers in my area are very knowledgable. The prices are set higher than other places in the area by almost double. But, I do try to be faithful to my business's that I deal with.

MORE

I am a regular customer and I tried oil change somewhere else and regret it my vehicle always run 100% better when I go with Val ...

I am a regular customer and I tried oil change somewhere else and regret it my vehicle always run 100% better when I go with Valvoline

MORE

Fast service and I can sit right in my vehicle

Fast service and I can sit right in my vehicle

MORE

Went of for oil change and inspection. The staff was very courteous and provided excellent communication for each/every step of ...

Went of for oil change and inspection. The staff was very courteous and provided excellent communication for each/every step of the process. They did a thorough inspection; notified me of a potential nail in my left rear tire. The staff did not pressure me into unnecessary purchases. All-in-all a job well done. Good staff and excellent service.

MORE

Fast service, fair price, and care on workmanship of vehicle.

Fast service, fair price, and care on workmanship of vehicle.

MORE

Great service. Friendly. Not pushy. Knowledgable. Fast

Great service. Friendly. Not pushy. Knowledgable. Fast

MORE

Professionalism was good, but seems to have fallen off from previous visits. I don't mind spending my money with you, but I'd li ...

Professionalism was good, but seems to have fallen off from previous visits. I don't mind spending my money with you, but I'd like to see things kept at a certain level. Cleanliness was a little off also.

MORE

Staff was very informative and polite. They explained the work they performed and we're very prompt and helpful. I will definite ...

Staff was very informative and polite. They explained the work they performed and we're very prompt and helpful. I will definitely return in the future for services on my vehicle.

MORE

All very professional

All very professional

MORE

The personnel were polite, friendly and helpful.

The personnel were polite, friendly and helpful.

MORE

Each technician knew exactly what he or she was supposed to do and when they were supposed to do it. They communicated with each ...

Each technician knew exactly what he or she was supposed to do and when they were supposed to do it. They communicated with each other perfectly. They all knew where each other was, an excellent safety skill. They were fun and joyous and seemed peaceful.

MORE

The personnel I dealt with at this particular location were friendly, professional, solicitous and knowledgeable - couldn't have ...

The personnel I dealt with at this particular location were friendly, professional, solicitous and knowledgeable - couldn't have had a more enjoyable experience!

MORE

everyone was very friendly, the main attendant was very friendly and informative.

everyone was very friendly, the main attendant was very friendly and informative.

MORE

Quick and easy

Quick and easy

MORE

The stuff was very friendly and respectful and easy to talk.

The stuff was very friendly and respectful and easy to talk.

MORE