Valvoline Instant Oil Change Liverpool, NY, 677 Old Liverpool Road

5

Erica O

quick service, offered additional serivces , in and out with no hassles

quick service, offered additional serivces , in and out with no hassles
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5

Kathie E.

I was provided all of the information that I needed to make additional purchases at this site and I was not pressured to make pu ...

I was provided all of the information that I needed to make additional purchases at this site and I was not pressured to make purchases that I didn't want at that time. The staff is professional and friendly.
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5

Karl

Go there all the time. I'm comfortable with what they do

Go there all the time. I'm comfortable with what they do
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5

Anonymous

I love that You Have Women Working in your Stores . Good job keep it up

I love that You Have Women Working in your Stores . Good job keep it up
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5

Mark S

The staff and especially the manager went above and beyond to make this a pleasant experience. I will continue to go to this pa ...

The staff and especially the manager went above and beyond to make this a pleasant experience. I will continue to go to this particular location because of the thoughtfulness of the staff.
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3

Elvis q

The wiper was too expensive. They did not tell me how much it would cost before they put it on. The price when Iast put it on wa ...

The wiper was too expensive. They did not tell me how much it would cost before they put it on. The price when Iast put it on was 10.00 and Monday off last week it was ,20.00.that is 50 percentage raise in price. Not a happy camper.
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4

Chonce s.

Wating room doesnt have a tv nor vending machine for waiting customers

Wating room doesnt have a tv nor vending machine for waiting customers
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5

Monie L

Quick and personable service..no pressure to buy extra services!

Quick and personable service..no pressure to buy extra services!
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5

Chrysler

The staff was very kind and welcoming. Very knowledgeable on cars and services.

The staff was very kind and welcoming. Very knowledgeable on cars and services.
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5

J.O.

I have used the same service center for the past few years for oil changes and state inspections. I am almost always able to get ...

I have used the same service center for the past few years for oil changes and state inspections. I am almost always able to get right in. The staff is friendly, knowledgeable, and the work is done quickly. Services are offered, but if declined, there is no extra pressure to buy them.
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5

Anonymous

Everyone was extremely friendly and helpful, they made recommendations but were not pushy which I feel is very important. I will ...

Everyone was extremely friendly and helpful, they made recommendations but were not pushy which I feel is very important. I will continue to use your services.
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4

wammy

Will have to make a return trip because they did not turn off the "check maint." light on my dashboard.

Will have to make a return trip because they did not turn off the "check maint." light on my dashboard.
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5

Marc w.

Everyone was friendly and funny, did their job with attention and profession, Enjoyed my time there.

Everyone was friendly and funny, did their job with attention and profession, Enjoyed my time there.
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5

Jason S

The staff at this location were very friendly and knowledgeable. The manager checked on the service afterwards. I appreciated th ...

The staff at this location were very friendly and knowledgeable. The manager checked on the service afterwards. I appreciated the time and detail in making sure that all service was completed. I was extremely satisfied with the service and I will return again.
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4

adnicaj

The service is always fast and the staff are professional, but I find the prices to be high. I can get oil changes for much chea ...

The service is always fast and the staff are professional, but I find the prices to be high. I can get oil changes for much cheaper elsewhere.
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5

L M

The staff were courteous and knowledgeable, and explained everything they were doing and checking.

The staff were courteous and knowledgeable, and explained everything they were doing and checking.
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5

Tim G

I had a small issue at another Valvoline. I stopped to have the fluids checked. Brian and the staff immediately rectified the is ...

I had a small issue at another Valvoline. I stopped to have the fluids checked. Brian and the staff immediately rectified the issue and communicated with the Valvoline that had made the mistake that caused me to make another visit to Valvoline.This type of service can be rare. When payingA premium price one expects to be treated in a professional manner. Brian and the staff are a Shining example for all of your locations to strive for.
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4

andy c

very professional staff

very professional staff
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4

Billy-the-Kid

the service took 35-40 minutes. the oil type I desired had run out

the service took 35-40 minutes. the oil type I desired had run out
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5

Gracie

Quick, friendly, knowledgeable and I had a coupon!

Quick, friendly, knowledgeable and I had a coupon!
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5

Anonymous

Excellent service, friendly service, quick service.

Excellent service, friendly service, quick service.
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5

NickT

Great service very fast

Great service very fast
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5

Lynette

The staff is friendly and professional

The staff is friendly and professional
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5

David R

quick and easy nys inspection

quick and easy nys inspection
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5

Bobby v

They were all business and no nonsense got me in done and out .

They were all business and no nonsense got me in done and out .
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3

Suzy B

I waited a total of about 35-40 minutes before I was even directed into a bay to change my oil. the employee then took apart my ...

I waited a total of about 35-40 minutes before I was even directed into a bay to change my oil. the employee then took apart my glovebox looking for a filter that was not even present in my car. the entire process took another 30 minutes. i've never been to a valvoline that took longer than the15-20 minutes they advertise. i will not return to this valvoline on old liverpool road due to the lack of speed and sloth paced work performed and lack of knowledge.
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5

LM

I have been to other locations in the past and i have really had just an OK experience, but in this location on Old Liverpool Ro ...

I have been to other locations in the past and i have really had just an OK experience, but in this location on Old Liverpool Road, the staff is at a whole new level. My service was phenomenal!! The staff member that greeted me was very attentive and he kept me informed the whole time about my wait. When the oil change started i told him that the previous Valvoline location i had attended, had over torqued the screws in my oil pan plug. Not only did he replaced the screw and washer, but he gave me a discount for my previous service experience, WOW! I was very impressed, the whole service was a breeze and i will definitely be coming back to this location for my next oil change and air filter replacement. Great Job!
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5

Anonymous

Friendly staff Easy to deal with

Friendly staff Easy to deal with
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5

Turner A

The technicians were very knowledgeable and helpful, a much better experience than what I've experienced at other Valvoline's.

The technicians were very knowledgeable and helpful, a much better experience than what I've experienced at other Valvoline's.
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5

Chris m

I was not able to wait in line to long being on lunch , the manager assist he would get me in and out as quickly as possible

I was not able to wait in line to long being on lunch , the manager assist he would get me in and out as quickly as possible
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4

Sfrey

The staff were very well knowledgeable and friendly but the price for an oil change is too high. I can go anywhere else and pay ...

The staff were very well knowledgeable and friendly but the price for an oil change is too high. I can go anywhere else and pay half the price. I knew someone that worked there so I saved $7 and I still paid double what I normally pay somewhere else. I won't go back until valvoline prices are more comparable.
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5

Bernardo

Everything was done efficiently and professionally

Everything was done efficiently and professionally
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4

Ed

I was satisfied with my visit

I was satisfied with my visit
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5

Highly Satisfied Customer

My first experience at Valvoline was amazing. I had a technician who walked me through everything that was going to be done wit ...

My first experience at Valvoline was amazing. I had a technician who walked me through everything that was going to be done with my car, suggested some services, and was just so polite. You guys are doing a great job!
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5

bt

as expected

as expected
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5

Justrun3

Jeremy was personality plus! He was friendly, knowledgable and made suggestions but wasn't pushy! I was in and out like clockwor ...

Jeremy was personality plus! He was friendly, knowledgable and made suggestions but wasn't pushy! I was in and out like clockwork! Great service!
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5

PGH Tim

The Shop Manager, Brian, was very congenial and instructive. He explained all service. The other staff in the Shop were upbeat a ...

The Shop Manager, Brian, was very congenial and instructive. He explained all service. The other staff in the Shop were upbeat and had good attitudes. I am a frequent customer at this shop. I have never had a problem. Today or any other time I have been here. Always a good crew.
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5

D.P.

Brian and his staff at the Liverpool station literally saved my life. They discovered a brake leak that, if left untouched, woul ...

Brian and his staff at the Liverpool station literally saved my life. They discovered a brake leak that, if left untouched, would have certainly killed me on the highway as I was about to leave for the interstate. I owe them a great deal of thanks. They are ALWAYS professional and fun to be around. They do a great job on my vehicles. Brian treats his staff very well and it is evident by the smiles on their faces ever time I enter the place, they are all happy and doing the best job possible. The place is spotlessly clean, the employees are super friendly and knowledgeable. I never feel pressured to buy extra things and they are quick to help me with a correct decision on my vehicles. My last visit I had them to a transmission service that was nearly 20,000 miles overdue because I was remiss in getting it done. They showed me the fluid going in and out of the car (a buick which was not easy to work on) and I was very grateful to know how well my car was being taken care of. These guys all need a bonus or a raise or some 5 star recognition of the way they represent your company. You should honor them for being such valued employees. I trust them implicitly. Thanks guys~!
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5

cobalt05

Technician, James, did a great job. He checked all fluids, air filter, and tire pressure. I was very satisfied with the experien ...

Technician, James, did a great job. He checked all fluids, air filter, and tire pressure. I was very satisfied with the experience.
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5

Anonymous

good and friendly service

good and friendly service
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5

DAC

Once inside they were quick and efficient. I had to wait for 2 cars and staff did the preliminary tests, battery etc while I was ...

Once inside they were quick and efficient. I had to wait for 2 cars and staff did the preliminary tests, battery etc while I was waiting outside
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5

John

Professional polite staff. Great job while being so busy.

Professional polite staff. Great job while being so busy.
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5

Mike M

Had a problem with the AC that I had recharged a month earlier. Brian was more than helpful when he recharged system again. We h ...

Had a problem with the AC that I had recharged a month earlier. Brian was more than helpful when he recharged system again. We had to go on a trip and weather was going to be in the 90s and no mechanics were available until next week.
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5

MariaB

Always a nice experience when I am in need of an oil change. the employees are very knowledgeable and inform me of all options. ...

Always a nice experience when I am in need of an oil change. the employees are very knowledgeable and inform me of all options.
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5

Camino 451

Great service, good people , enjoy going to this facility!

Great service, good people , enjoy going to this facility!
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5

Al

Quick easy friendly service

Quick easy friendly service
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5

Clav

Great job thanks!

Great job thanks!
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5

Anonymous

The csr Jason was friendly and knowledgeable

The csr Jason was friendly and knowledgeable
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5

Melissa T.

friendly staff and didn't feel I was being pressured to add things on to my oil change

friendly staff and didn't feel I was being pressured to add things on to my oil change
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5

PB

Brian was excellent.. he didn't push anything on me but just recommended the services I needed.. he is a people person and that ...

Brian was excellent.. he didn't push anything on me but just recommended the services I needed.. he is a people person and that is nice for a neighborhood place. I usually go to this one and I will continue.
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5

Grimalicious

I always go to this valvoline. They always do a fantastic job. They always let me know what needs to be done on my vehicle and n ...

I always go to this valvoline. They always do a fantastic job. They always let me know what needs to be done on my vehicle and never try to force me to do it if I don't want to, they just recommend the service. They always have a Great attitude and are very friendly.
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4

Tdubs

I made it clear that I was there simply to get an oil change and nothing else as I was on my lunch break. I was asked if I wante ...

I made it clear that I was there simply to get an oil change and nothing else as I was on my lunch break. I was asked if I wanted to have this checked or have this done, blah blah blah. No! Just the oil change that's it.
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5

Michelle T.

Just needed fluids topped off between oil changes because of a high mileage vehicle. They offered and checked my tire air level ...

Just needed fluids topped off between oil changes because of a high mileage vehicle. They offered and checked my tire air levels too and found one very low, therefore I am very grateful for the services offered as a regular customer.Thanks!
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5

michaele

main reason was the politeness of the employees and willingness to explain things clearly and not try to push for parts/services ...

main reason was the politeness of the employees and willingness to explain things clearly and not try to push for parts/services not needed
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5

Cristina

the gentleman that work changing the oils were super professional, friendlymy daughters were super impressed how well educated a ...

the gentleman that work changing the oils were super professional, friendlymy daughters were super impressed how well educated and friendly they were.awesome Job!!!
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5

Anonymous

Very friendly ..great customer service. All the guys were great!!

Very friendly ..great customer service. All the guys were great!!
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5

Jack P

Professional qualified helpful staff working in a totally equipped facility to do the services they sell.

Professional qualified helpful staff working in a totally equipped facility to do the services they sell.
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4

Not really happy

My filters needed changing and I was going to let them. So he was trying to fit the one back in my glovebox. It didn't fit. He s ...

My filters needed changing and I was going to let them. So he was trying to fit the one back in my glovebox. It didn't fit. He said I tried to make you one but it doesn't work. The more I think about it the madder I get. So I was going to be charged $40 for a filter that wasn't the right one for my car?!?! I will probably never go back. What else did you make fit?
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4

StephG

My tire pressure light is still on even though they said they put air in my tires.

My tire pressure light is still on even though they said they put air in my tires.
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5

Rosem

The customer service was great and the services provided for me was good as well.

The customer service was great and the services provided for me was good as well.
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5

David S.

I get an oil change every three weeks. (I drive 40,000 miles a year). The best employee that you have is Mitchell. Mitchell is a ...

I get an oil change every three weeks. (I drive 40,000 miles a year). The best employee that you have is Mitchell. Mitchell is always very friendly, has a smile on his face and is very professional. Mitchell makes every person feel like they are important. Sometimes I go to get an oil change and I am in a less than great mood. Mitchell always changes that. He also has a good understanding of cars.
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5

MontyTmoneybagz

Phoenix, Brian and Cody were fantastic! I've never been in and out of somewhere so quickly! And I've been through a few McDonald ...

Phoenix, Brian and Cody were fantastic! I've never been in and out of somewhere so quickly! And I've been through a few McDonald's in my day. I came in for an oil change, and they somehow made it enjoyable and a learning experience to say the least. I will come here for my oil changes until the day I die
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5

Maraski

No waiting and oil change was done quickly

No waiting and oil change was done quickly
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5

Tina C

Jason, was very friendly and very through and efficent

Jason, was very friendly and very through and efficent
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5

Nate Y

The Asst. Manager Jason Coleman was the kind of customer service professional that everyone hopes they will encounter. He was k ...

The Asst. Manager Jason Coleman was the kind of customer service professional that everyone hopes they will encounter. He was knowledgeable, friendly, competent, and made me feel comfortable with my oil change.
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4

Nina VanRiper

I was very satisfied, the people were very friendly and helped us out with our oil change, to get us in and out.....

I was very satisfied, the people were very friendly and helped us out with our oil change, to get us in and out.....
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5

Birdie

Employees were friendly and informative. Very professional and prompt service.

Employees were friendly and informative. Very professional and prompt service.
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4

Mitsubishi Driver

Simply, as always, the attempts to upsell and add on are a little annoying. The employees did a great job and weren't pushy at ...

Simply, as always, the attempts to upsell and add on are a little annoying. The employees did a great job and weren't pushy at all, but the corporate design of highlighting every available service and making you decline each one isn't my favorite. I know what I need and why I am there, if I also wanted a coolant flush or my differential oil changed, I would ask for it.
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5

Denise W.

Everyone was courteous and knowledgeable about the products. I was in and out of there quickly which is exactly what I needed. T ...

Everyone was courteous and knowledgeable about the products. I was in and out of there quickly which is exactly what I needed. The manager was great!
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5

Justrun

Jason was amazing! I had to be somewhere in 20 minutes and he was able to get me in and out in less than that. The whole crew in ...

Jason was amazing! I had to be somewhere in 20 minutes and he was able to get me in and out in less than that. The whole crew in bay two was awesome! They were efficient and knew their jobs well!
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4

Jim P

it feels like the tech is forced to make the hard sell for more services to my vehicle. even though when I said no he would say ...

it feels like the tech is forced to make the hard sell for more services to my vehicle. even though when I said no he would say ok
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5

Han S.

I was serviced as quickly as the opportunity permitted and was handled courteously and professionally by the staff.

I was serviced as quickly as the opportunity permitted and was handled courteously and professionally by the staff.
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5

joe t

fast and good service thank you

fast and good service thank you
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4

bbanarchka

I loved my experience. All the workers were courteous and clear about what needed to be done. However, I was a little disappoi ...

I loved my experience. All the workers were courteous and clear about what needed to be done. However, I was a little disappointed at the price of a car battery as I feel $150 is a bit steep even given that it's got a five year warranty. Regardless, I will continue to take my car to Valvoline whenever I am in Liverpool, NY and will recommend it to friends and family.
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5

Vince taximan

My vehicle has over 240,000 miles onIt and I have owned it since it had 90,000 miles. Valvoline has kept it running fine

My vehicle has over 240,000 miles onIt and I have owned it since it had 90,000 miles. Valvoline has kept it running fine
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5

Anonymous

Good service!

Good service!
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4

Frank Z.

I'm not sure they were fine

I'm not sure they were fine
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5

Blkarazu

Super friendly and efficient staff!

Super friendly and efficient staff!
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5

Jim

Consistency at every visit across multiple sites. Always same friendly service.

Consistency at every visit across multiple sites. Always same friendly service.
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5

Brad5999

I was highly impressed with the staff. They were informative and friendly. You felt welcome by them and felt confident in their ...

I was highly impressed with the staff. They were informative and friendly. You felt welcome by them and felt confident in their abilities based on their efficiency and explanations they gave.
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5

Jordan B

I don't often fill out surveys but felt that I had to this time. Mitch and Cody were great, I was in a hurry, and its never easy ...

I don't often fill out surveys but felt that I had to this time. Mitch and Cody were great, I was in a hurry, and its never easy to work with a customer that starts the visit stating "Hi, I'm in a rush". Both Cody and Mitch were extremely professional. Although Mitch knew I was in a hurry, he didn't skip any of the standard checks during the visit and made sure he explained everything. Mitch/Cody said it would probably take X minutes to finish the oil change, I was out well before the time they quoted and had plenty of time to make it to my meeting. Top notch service by these two. Thanks for a quick and easy visit.
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5

Bill from Chittenango

Manager was terrific. He explained everything and was very professional and pleasant.

Manager was terrific. He explained everything and was very professional and pleasant.
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5

Anonymous

The staff is very efficient and knowledgeable.

The staff is very efficient and knowledgeable.
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5

Daryl C

Somewhat fast service even though they struggle to get the wheel covers off, could have asked me. They figured it out.

Somewhat fast service even though they struggle to get the wheel covers off, could have asked me. They figured it out.
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5

Josie E.

Very pleasant staff, no waiting and service was great.

Very pleasant staff, no waiting and service was great.
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4

John

Inspection no problem. Satisfied.

Inspection no problem. Satisfied.
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5

FRANKIE D.

Brian and his crew were fast and friendly.

Brian and his crew were fast and friendly.
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5

Meymer

Friendly courteous staff. Was in and out quickly

Friendly courteous staff. Was in and out quickly
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5

Elle S

I can always rely on honesty at Valvoline. I greatly appreciate the professionalism, efficiency, and service I can trust.

I can always rely on honesty at Valvoline. I greatly appreciate the professionalism, efficiency, and service I can trust.
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5

RichFromLiverpool

Courteous and efficient service. Also honored competitor coupon which helped.

Courteous and efficient service. Also honored competitor coupon which helped.
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5

Meghan H

Had a great and fast service :)

Had a great and fast service :)
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5

Tracy Weaver

Mitchell was great. He was friendly, energetic and all around pleasant to deal with!

Mitchell was great. He was friendly, energetic and all around pleasant to deal with!
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5

Mick Dundee

very professiional

very professiional
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5

Joanie B.

Every employee was very knowledgeable about the services they provided.Every effort they made was to ensure that I was completly ...

Every employee was very knowledgeable about the services they provided.Every effort they made was to ensure that I was completly satisfied.I highly reccommend this Valvoline Center on Old Liverpool Road.Joan R.Boright
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5

Roland

I have been going to this location and another one in town for a couple years now. I've always felt that the script the staff u ...

I have been going to this location and another one in town for a couple years now. I've always felt that the script the staff uses made them sound disingenuous. This time, although all the information was conveyed the same, their tone/delivery made them seem more like real people. I was very pleased with my experience with the manager and his staff.
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5

Jo

The team was very sufficient and treated myself and my vehicle with care. They made recommendations on work that my need to be ...

The team was very sufficient and treated myself and my vehicle with care. They made recommendations on work that my need to be done in the future without pressuring me. I will be back to get that work done. I am a very satisfied customer.
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5

MaryBeth C.

Staff was knowledgable and friendly...we've gone there for oil changes for many years (same location)...I trust them.

Staff was knowledgable and friendly...we've gone there for oil changes for many years (same location)...I trust them.
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4

danny

I thought the year of my car NY State Inspection cost was lower the what I was charged

I thought the year of my car NY State Inspection cost was lower the what I was charged
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4

Raineshepard

Prices are very high

Prices are very high
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4

Charles

Was satisfied

Was satisfied
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5

Kelly

All the guys there are always super friendly and courteous. They take time to make sure they let me know what maintenance will b ...

All the guys there are always super friendly and courteous. They take time to make sure they let me know what maintenance will be coming up and are always all smiles. I will continue coming to this location because I know they'll take care of me. The manager even took the time to see if he could help me out with an out of place reflector in my headlight- he went above and beyond for me. I would be very highly recommend these guys.
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5

dh

Scott did my service and was friendly and professional!

Scott did my service and was friendly and professional!
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5

Bobby v

They did everything right and they could not have been nicer

They did everything right and they could not have been nicer
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5

Peyton A.

The customer service person was knowledgeable without being condescending. Not pushy.

The customer service person was knowledgeable without being condescending. Not pushy.
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4

kathleen m

I had to ask if the transmission was checked

I had to ask if the transmission was checked
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5

GAIL C

The friendliness of the staff and observations of how they work together. Great atmosphere, professional and focused.

The friendliness of the staff and observations of how they work together. Great atmosphere, professional and focused.
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5

Abbeyann

Great service

Great service
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5

Pulaski mom

Great customer service. Technicians checked a transmission leak for me and gave me information to take to my mechanic

Great customer service. Technicians checked a transmission leak for me and gave me information to take to my mechanic
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4

HERB F.

they were understaffed and it took longer than usual

they were understaffed and it took longer than usual
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5

Zadgjm11

Professional

Professional
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5

Irish Family

Excellent service, awesome customer service. Very short wait time. Thank you.

Excellent service, awesome customer service. Very short wait time. Thank you.
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5

Jill R.

I love the teamwork of the staff members. Everyone there was involved in the process. Excellent communication between staff and ...

I love the teamwork of the staff members. Everyone there was involved in the process. Excellent communication between staff and customer.
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5

Sean A

Checked several items on my car that went beyond the basic oil change

Checked several items on my car that went beyond the basic oil change
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5

Anonymous

courteous and knowledgeable

courteous and knowledgeable
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5

cjgill

Solid communication about all services

Solid communication about all services
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5

Elle S

I greatly appreciate the quick, honest service. The highly skilled woman who waited on me and assured everything was done well ...

I greatly appreciate the quick, honest service. The highly skilled woman who waited on me and assured everything was done well was very knowledgeable and customer oriented.
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5

Miley The Mutt

The guys were very friendly and efficient.

The guys were very friendly and efficient.
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5

Shannon

This is a fantastic location - I have never had bad service here, and will make sure to continue to go here as well as recommend ...

This is a fantastic location - I have never had bad service here, and will make sure to continue to go here as well as recommend to others. Wonderful, friendly and helpful team. You have a very good group here.
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5

Bri t

Everyone was great and friendly. I also now have to make dream catchers for them

Everyone was great and friendly. I also now have to make dream catchers for them
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5

Anonymous

The reps were courteous, professional, and easy going.

The reps were courteous, professional, and easy going.
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5

Marie

When I first moved to this area this was the first place I went to for my oil change. I continue to go here because the people ...

When I first moved to this area this was the first place I went to for my oil change. I continue to go here because the people are friendly and they have my records and history of oil changes. I think the oil changes are pricey but I go for the customer services. I don't mine paying a little more.
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5

MeganK

The staff was very welcoming and helpful. They explained everything they did while being while being personable!

The staff was very welcoming and helpful. They explained everything they did while being while being personable!
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5

Tom

Knowledgeable...professional....timely....cost.....friendliness....All tremendous aspects to be involved with as a consumer.

Knowledgeable...professional....timely....cost.....friendliness....All tremendous aspects to be involved with as a consumer.
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5

Mark A

Quick service, folks responsive and polite

Quick service, folks responsive and polite
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5

J.H.

Very professional and friendly staff. The care I received was far superior than where I purchased my vehicle.

Very professional and friendly staff. The care I received was far superior than where I purchased my vehicle.
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4

Ron O

They didn't try to up-sell me products I didn't want or need

They didn't try to up-sell me products I didn't want or need
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5

KWM

I was greeted promptly, taken right in, they took me in within 5 minutes, we talked about how old my car was and types of oil ch ...

I was greeted promptly, taken right in, they took me in within 5 minutes, we talked about how old my car was and types of oil changes (we agreed on a conventional oil change). I asked to have my tires rotated, he found a flaw with one of my tires and halted the rotation. Did not charge me. I was very satisfied with my visit, but I always am.
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5

Jms

They were so helpful

They were so helpful
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5

Jim K

Staff discovered that my setpentine belt was cracked and could potentially cause a breakdown. This is worth mentioning because ...

Staff discovered that my setpentine belt was cracked and could potentially cause a breakdown. This is worth mentioning because I had just picked up my vehicle at the dealership, where they claimed that they did a complete physical inspection. They completely missed this.
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5

Koryn

The gentleman working on my car were knowledgenable, comical and friendly.... I'll definitely be back for my next oil change!

The gentleman working on my car were knowledgenable, comical and friendly.... I'll definitely be back for my next oil change!
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5

Darold H

All of the service techs explained everything to me fully in terms i could understand.

All of the service techs explained everything to me fully in terms i could understand.
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5

Derek D

I love how the staff is trained not to pressure customers for additional services. I also like that things are inspected and I a ...

I love how the staff is trained not to pressure customers for additional services. I also like that things are inspected and I am shown , and explained, why I may need new items. Well trained techs. And they communicate to each other very well .
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5

Malisa

It was an all over enjoyable experience. They took the time to talk to me and not at me. They very obviously were very at ease w ...

It was an all over enjoyable experience. They took the time to talk to me and not at me. They very obviously were very at ease with their job, surroundings and co-workers.
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5

JaredDTS

The staff was very friendly and quick. No pressure to upgrade to one the the different oil types. I had an inspection, oil chang ...

The staff was very friendly and quick. No pressure to upgrade to one the the different oil types. I had an inspection, oil change and tire rotation in under 40 minutes. I have made appointments at other places and been given a time to come back for my vehicle just to be told I have to wait another two hours. I'll go to Valvoline any day. Thank you Andrea!
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5

DAVID M. MCHAINA

The staff there were courteous, helpful, informed and were accommodating.The service team consisted of the following: CSR: Ondre ...

The staff there were courteous, helpful, informed and were accommodating.The service team consisted of the following: CSR: Ondrea - registered the vehicle and explained about what the types of services offered by Valvoline. She explained the reasons behind each service package and I chose those that I wanted.Topside: Rebekah - checked the car thoroughly well (battery, fluid levels, etc.), and went beyond her call of duty. She provided safety information, the "what, why and when" type of advise as far car maintenance is concerned. She asked Michell to check where did the unusual noise came from. She asked Michelle to top-up oil in the differential.Topside: Cody: Cody checked the tire pressures and adjusted the pressure accordingly.Bottom side: Michell: Did all the oil change, checking the differential, etc.
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5

Dee CX5

I have been to other Valvoline places and the service people were not as friendly and polite. I will go back to this one for my ...

I have been to other Valvoline places and the service people were not as friendly and polite. I will go back to this one for my service.
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5

Carl

It's a great place to get NYS inspection done. They can't and won't try to sell me on items that I don't really need to pass in ...

It's a great place to get NYS inspection done. They can't and won't try to sell me on items that I don't really need to pass inspection. I don't need an appointment and service is quick.
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5

Gmtart

Quick and easy

Quick and easy
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5

Charles L

Because they passed my 2014 Volvo S60 very quickly

Because they passed my 2014 Volvo S60 very quickly
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5

Robm21

Staff was great especially since it was Christmas Eve!

Staff was great especially since it was Christmas Eve!
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5

Jalelahw

Jason, Cody and Ondrea were more than great! I actually had a good time and learned a lot from all three of these individuals. B ...

Jason, Cody and Ondrea were more than great! I actually had a good time and learned a lot from all three of these individuals. Best experience ever. They are a great team!! Thank you! I'll be back
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5

John H

Mitchell, Cody and Ondrea we very professional, friendly and did an outstanding job. They should be commended for the very good ...

Mitchell, Cody and Ondrea we very professional, friendly and did an outstanding job. They should be commended for the very good job all of them did. I appreciate it very much. Thank you again. Merry Christmas.
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4

Chris

Singing was great friendly staff

Singing was great friendly staff
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4

Uncle stuart

Because of my truck being a new purchase for myself I was not sure how long it should have taken. Although there was a issues wi ...

Because of my truck being a new purchase for myself I was not sure how long it should have taken. Although there was a issues with the skid plate and the rep did not express confidents on reattaching it. also they had dropped a bolt and did not acknowledge it till I said something. After that was resolved all employees did at steady time keep me in the loop with the progress, Which did ease my mind a bit.
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5

Mr. Sausar j

I was highly satisfied with valvoline customer service.. The staff was very honest, concerning, and answered all my necessary ...

I was highly satisfied with valvoline customer service.. The staff was very honest, concerning, and answered all my necessary questions.
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4

TamiR

Too much upselling.

Too much upselling.
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5

Wiso

Very professional

Very professional
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1

RK

Your staff was friendly and knowledgeable. I had absolutely no problem with the service that they provided. However I simply ca ...

Your staff was friendly and knowledgeable. I had absolutely no problem with the service that they provided. However I simply cannot afford to pay the prices you charge for an oil change. Each time I go it gets higher. I spent over $70 even with a coupon that covered the wiper blade I replaced! I can have the same service done at my local shop for $29.95. I will not be returning to Valvoline again.
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5

Anonymous

Very personable technician. The routine and regiment of your service process makes it feel like nothing will be missed

Very personable technician. The routine and regiment of your service process makes it feel like nothing will be missed
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5

Dawn13082

The staff was great. I always used a dealer up to this point. I will now go to Valvoline every time I need oil change, tires r ...

The staff was great. I always used a dealer up to this point. I will now go to Valvoline every time I need oil change, tires rotated. It was fast, convenient and easy as could be. The main girl that dealt with me was pretty on top of things, she is a true asset to the company.
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5

ReneeM.

Everyone was very professional. They took time to explain anything I had a question about. Service was fast and efficient. Very ...

Everyone was very professional. They took time to explain anything I had a question about. Service was fast and efficient. Very pleased with my visit. Was unsure about using Valvoline again after a bad experience at another location. Will definitely return to this store!!
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5

Sue S

The attendant who worked with me is a manager .. I can't say enough about just how kind friendly and happy he was.. It showed he ...

The attendant who worked with me is a manager .. I can't say enough about just how kind friendly and happy he was.. It showed he loves his job.. It made my time enjoyable even after a hard day at work.. I hope he is there the next time I am there.. Even when the employee who was working on the oil change could not lock something in.. He went directly over to him and showed him how to do it.. Then after he did patted this man on the shoulder and reassured him it was ok.. I hope u know just how valuable he is to your company and how I will be returning to that exact place hoping he works with me again..
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5

Mary m.

They are always very friendly and professional. It's fast,don't have to make appointments,and I feel good when I remember I née ...

They are always very friendly and professional. It's fast,don't have to make appointments,and I feel good when I remember I néeds to change my oil. I also try and do it on a day that the weather is good so the people working on my car are warm and dry. It's a hard job and a dirty one I respect the people that do this for a living. Hope you pay them well!
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5

Chris

Everyone was on point and very helpful

Everyone was on point and very helpful
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5

Anonymous

Fantastic as usual!

Fantastic as usual!
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4

Markb

Staff was quick and informative

Staff was quick and informative
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5

Lisa N.

I have been coming To Valvoline on Old Liverpool Rd for quite some time now. The reason I come back is because Rebekah always gi ...

I have been coming To Valvoline on Old Liverpool Rd for quite some time now. The reason I come back is because Rebekah always gives amazing service. Today I came with my new car and she remembered me. She does not pressure me to buy anything additional, she explains terms I'm not sure of, and she takes the time to explain the mileage and when I should come back. Also, the staff is high energy and I can always count on laughing a few times during my time with them. Great work everyone , It's noticed and appreciated.
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4

happy day

it was fine people friendly and coutious

it was fine people friendly and coutious
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5

Patc

friendly, knowledgeable staff. Quality service done timely.

friendly, knowledgeable staff. Quality service done timely.
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5

Dorene A

Very friendly, quick service.

Very friendly, quick service.
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5

dc

They are always friendly and very helpful in what maintenance needs to be done

They are always friendly and very helpful in what maintenance needs to be done
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5

judy B

staff was courteous and friendly.

staff was courteous and friendly.
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5

JS

The staff were extremely friendly and quick service.

The staff were extremely friendly and quick service.
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5

Alicia Reese

I am always in and out with out a problem

I am always in and out with out a problem
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5

Janet B

Always quick and friendly service. This location is close to home.The only problem I had was finding the entrance in the dark. E ...

Always quick and friendly service. This location is close to home.The only problem I had was finding the entrance in the dark. Entrance to property was not lit at all and the building itself had no lights on. The "open" sign in the window was the only reason I came in.
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5

Jane o

Fast friendly service answered my questions great experience

Fast friendly service answered my questions great experience
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5

Bilbomj

All the technicians did a great job !!!!! They all deserve a raise for great customer service; friendly, fast, ande efficienct.

All the technicians did a great job !!!!! They all deserve a raise for great customer service; friendly, fast, ande efficienct.
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5

pbillipamillersr

Happy service

Happy service
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5

MHP

The staff was friendly, knowledgeable and pleasant. Work was done quickly and efficiently.

The staff was friendly, knowledgeable and pleasant. Work was done quickly and efficiently.
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5

Anonymous

Excellent customer service experience

Excellent customer service experience
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5

Mary W

The woman who performed the service was very friendly. I had an engine light on and she plugged in the computer to see what the ...

The woman who performed the service was very friendly. I had an engine light on and she plugged in the computer to see what the issue was. It appeared to be an emissions leak (which I have had before on this car) so, when I asked, she reset the engine light for me. I had planned to take the car to a mechanic so this saved me time and money.
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5

Meghan H

My server was great and knew a lot about what she was talking about. Very friendly and quick service:)

My server was great and knew a lot about what she was talking about. Very friendly and quick service:)
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4

jacindab

I came in just for the oil change but felt pressured to do more. The staff went on and on about other services available that I ...

I came in just for the oil change but felt pressured to do more. The staff went on and on about other services available that I wasn't interested in. The price was also higher than I expected. In the past I have gotten oil changes for much cheaper at other places.
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5

Anonymous

The staff wa very pleasant which counts a lot to me. I If they are rude I wouldn't come back

The staff wa very pleasant which counts a lot to me. I If they are rude I wouldn't come back
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5

LJ

Friendly courteous personnel

Friendly courteous personnel
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5

dave H

Service was prompt, friendly and very profesional

Service was prompt, friendly and very profesional
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5

Cubsfan

Everything was simple and convenient.

Everything was simple and convenient.
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5

Anonymous

Staff was knowledgeable but not pushy. Very clear with explaining services available without making me feel as if I had to purch ...

Staff was knowledgeable but not pushy. Very clear with explaining services available without making me feel as if I had to purchase. Kind and friendly.
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5

Danielle c

The girl who checked us in was an absolute pleasure and was very sweet

The girl who checked us in was an absolute pleasure and was very sweet
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5

Julie N

Friendly, knowledgeable customer service team. Was kept appraised of work as it was being done. Great value and professional sta ...

Friendly, knowledgeable customer service team. Was kept appraised of work as it was being done. Great value and professional staff!
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5

Gail C

The "team" had great chemistry, very obvious they've established a good system and integrated their personalities. Each of them ...

The "team" had great chemistry, very obvious they've established a good system and integrated their personalities. Each of them was upbeat and personable. Great job.
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5

Jenny Y

Both employees offered valuable information

Both employees offered valuable information
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5

Dave P.

Technicians were friendly and knowledgeable. They fixed my problem quickly and effectively.

Technicians were friendly and knowledgeable. They fixed my problem quickly and effectively.
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4

TubbyChef

Quick, accepted competition coupon

Quick, accepted competition coupon
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4

Showcase

There was a problem removing the oil filter from my car from inside the hood of my Toyota. I saw the technician become irritated ...

There was a problem removing the oil filter from my car from inside the hood of my Toyota. I saw the technician become irritated because of a faulty wrench part. He twice threw the handle to the ground. He picked it up the first time, then another tech the second time. At one point he clenched both fists in anger and grunted. I felt very bad for the new female tech that he was training. I thought, WOW, ...is that all it took to set him off, a stubborn filter.
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5

Charles

Used less time

Used less time
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5

Anonymous

Been to another valvoline shop and was told that there was no military discount. This shop has one. They now have a loyal custom ...

Been to another valvoline shop and was told that there was no military discount. This shop has one. They now have a loyal customer
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5

Anonymous

Friendly and knowledgeable staff.

Friendly and knowledgeable staff.
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5

Anonymous

The service woman was very nice, she explained everything and answered a few of my questions...She was very very nice....

The service woman was very nice, she explained everything and answered a few of my questions...She was very very nice....
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5

rick b

very quick very professional went beyond by trying to put air in under car spare tire

very quick very professional went beyond by trying to put air in under car spare tire
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5

sara y

knowledfe and expertise of the staff

knowledfe and expertise of the staff
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4

Tamaralee

The crew was fun and engaging. We had a few laughs and I was in and out in 5-10 minutes.Delightful staff.

The crew was fun and engaging. We had a few laughs and I was in and out in 5-10 minutes.Delightful staff.
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5

Col

I liked seeing female employees at this location. Glad they are given the same opportunity as males. Teamwork was great between ...

I liked seeing female employees at this location. Glad they are given the same opportunity as males. Teamwork was great between employees
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4

Amber

First off, there were 3 people trying to talk to me; a greeting manager & two other technicians. Quite overwhelming & made me fe ...

First off, there were 3 people trying to talk to me; a greeting manager & two other technicians. Quite overwhelming & made me feel a little bombarded from start.The handful of gentleman workers seemed to get a little flustered & side tracked when I took my car there to get serviced. Acting a little less mature & professional than I've experienced at a dealership. Interrupting each other while my car was being serviced. I'd suggest the other techs working on the OTHER cars mind their own business & tend to the vehicle they have in front of them, not mine. Very disruptive! Age of the workers seemed quite young, but not an excuse to act this way in front of customers. Minor details are often missed when not 100% focused. I believe this is how steps are missed in the process of car maintenance. The benefit Valvoline provides a customer is being able to sit within the vehicle itself can make a customer more critical. In this case, more focus should have been paid to the actual vehicle itself to ensure the customer is getting top quality at Valvoline.
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5

JR

Staff was friendly and oil change was done quickly.

Staff was friendly and oil change was done quickly.
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5

Levi

Very Knowalable and friendly staff.

Very Knowalable and friendly staff.
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5

Dee70

The guys at the Valvoline were awesome.

The guys at the Valvoline were awesome.
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5

tomt

good price, fast service, no pressure to buy extra, just recommendations.

good price, fast service, no pressure to buy extra, just recommendations.
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5

ChefD

I have been to this Valvoline several times. But this, by far, was the quickest I've been serviced. Well done!

I have been to this Valvoline several times. But this, by far, was the quickest I've been serviced. Well done!
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5

Tishipoo2001

I called a day ahead to discuss some maintenance work I needed done to my Jeep Compass, so I already had the information needed ...

I called a day ahead to discuss some maintenance work I needed done to my Jeep Compass, so I already had the information needed before coming in. The staff completed the work in the amount of time they had estimated.
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5

pratt9999

The manager was training a new employee. I felt the manager was doing an excellent job of training the employee while focusing o ...

The manager was training a new employee. I felt the manager was doing an excellent job of training the employee while focusing on the customer. Very pleased with situation. The manager should be complimented.
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5

EJS

Pleasant, friendly, knowledgeable staff

Pleasant, friendly, knowledgeable staff
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5

john s

Anthony is great!

Anthony is great!
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5

Juana S.

friendly and prompt service very informative about everything that took palce

friendly and prompt service very informative about everything that took palce
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5

F250 Vic

Everything went smoothly

Everything went smoothly
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4

Michael. S

My visit was kind and friendly' also a very clean store. The tech were imformative.

My visit was kind and friendly' also a very clean store. The tech were imformative.
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5

Jack P

Fast courteous service

Fast courteous service
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5

Jeanie B.

Prompt, efficient service done by a competent and qualified staff. Polite, professional and going above and beyond what another ...

Prompt, efficient service done by a competent and qualified staff. Polite, professional and going above and beyond what another place might offer their customers - I can't imagine ever taking my vehicle anywhere else for service.
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5

Catherin

Always great service and no waiting

Always great service and no waiting
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5

Camino451

Becca was an outstanding friendly and excellent salesperson. Came by two days later to get the car inspected under her recommend ...

Becca was an outstanding friendly and excellent salesperson. Came by two days later to get the car inspected under her recommendation. Once again outstanding service!
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5

JB

I think the MANAGER of this store is the best I have come across. He makes the oil change experience an event. Very profession ...

I think the MANAGER of this store is the best I have come across. He makes the oil change experience an event. Very professional and energetic. Give him a raise!
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5

Patty l

I was able to use my 15 percent off coupon that left at home.

I was able to use my 15 percent off coupon that left at home.
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5

marybeth c.

Staff was very friendly. Service was timely and professional. Staff interacted well with one another...very good experience. Tha ...

Staff was very friendly. Service was timely and professional. Staff interacted well with one another...very good experience. Thank you.
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5

Robert V.

Fast service and polite people

Fast service and polite people
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5

Steve

The guys who helped me were great. Even when I was told that my car required a synthetic blend over conventional, he still never ...

The guys who helped me were great. Even when I was told that my car required a synthetic blend over conventional, he still never pressured me and was really helpful. The service was fast friendly, and everything was thoroughly explained!
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5

LiverpoolJennei

The guys were all knowledgeable and courteous. I was in and out in record time and they explained things but didn't pressure me ...

The guys were all knowledgeable and courteous. I was in and out in record time and they explained things but didn't pressure me to buy additional services and even provided a print out with additional recommendations for my own knowledge. They did a GREAT JOB!
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5

Mick z.

Quick and efficient.

Quick and efficient.
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4

John C

Way too expensive

Way too expensive
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5

Angie P

Everybody was friendly. Everything was explained clearly. I really feel like I can trust the guys at this Valvoline to do a go ...

Everybody was friendly. Everything was explained clearly. I really feel like I can trust the guys at this Valvoline to do a good job, and they don't pressure me into buying anything I don't need. They showed me the air filters in my car and let me choose whether or not to replace them (one needed it, one they agreed did not). They talked about service options along the way, and when something went wrong with my inspection, Anthony was really good about telling me what it meant and what I needed to do.
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4

TDB

It is a convenience and the centers in my area are very knowledgable. The prices are set higher than other places in the area b ...

It is a convenience and the centers in my area are very knowledgable. The prices are set higher than other places in the area by almost double. But, I do try to be faithful to my business's that I deal with.
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5

Tom W

I am a regular customer and I tried oil change somewhere else and regret it my vehicle always run 100% better when I go with Val ...

I am a regular customer and I tried oil change somewhere else and regret it my vehicle always run 100% better when I go with Valvoline
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5

Terry B

Fast service and I can sit right in my vehicle

Fast service and I can sit right in my vehicle
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5

JCLConsult

Went of for oil change and inspection. The staff was very courteous and provided excellent communication for each/every step of ...

Went of for oil change and inspection. The staff was very courteous and provided excellent communication for each/every step of the process. They did a thorough inspection; notified me of a potential nail in my left rear tire. The staff did not pressure me into unnecessary purchases. All-in-all a job well done. Good staff and excellent service.
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5

Fman66

Fast service, fair price, and care on workmanship of vehicle.

Fast service, fair price, and care on workmanship of vehicle.
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5

Anonymous

Great service. Friendly. Not pushy. Knowledgable. Fast

Great service. Friendly. Not pushy. Knowledgable. Fast
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4

drrydher

Professionalism was good, but seems to have fallen off from previous visits. I don't mind spending my money with you, but I'd li ...

Professionalism was good, but seems to have fallen off from previous visits. I don't mind spending my money with you, but I'd like to see things kept at a certain level. Cleanliness was a little off also.
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5

Danielle L.

Staff was very informative and polite. They explained the work they performed and we're very prompt and helpful. I will definite ...

Staff was very informative and polite. They explained the work they performed and we're very prompt and helpful. I will definitely return in the future for services on my vehicle.
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5

Sue s

All very professional

All very professional
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4

Rick N

The personnel were polite, friendly and helpful.

The personnel were polite, friendly and helpful.
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5

Moey

Each technician knew exactly what he or she was supposed to do and when they were supposed to do it. They communicated with each ...

Each technician knew exactly what he or she was supposed to do and when they were supposed to do it. They communicated with each other perfectly. They all knew where each other was, an excellent safety skill. They were fun and joyous and seemed peaceful.
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5

Steven E

The personnel I dealt with at this particular location were friendly, professional, solicitous and knowledgeable - couldn't have ...

The personnel I dealt with at this particular location were friendly, professional, solicitous and knowledgeable - couldn't have had a more enjoyable experience!
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5

opjpk

everyone was very friendly, the main attendant was very friendly and informative.

everyone was very friendly, the main attendant was very friendly and informative.
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5

geo

Quick and easy

Quick and easy
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5

Doreen O

The stuff was very friendly and respectful and easy to talk.

The stuff was very friendly and respectful and easy to talk.
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5

Cody Stewart

The Valvoline Instant Oil change on Old Liverpool Rd in Liverpool, NY is the best one I have ever been to in Central New York. B ...

The Valvoline Instant Oil change on Old Liverpool Rd in Liverpool, NY is the best one I have ever been to in Central New York. Best customer service by far! A guy named Jordan who worked with me had great customer service. He had a smile on his face, was very alert and detailed with his response, paid attention to my concerns, helped me with any questions I had, and showed that he cared - which definitely makes me want to come back again. Not sure if he remembers me, but to him: this is Cody from FedEx. God bless you Jordan. Great job and keep up what you do because you are gonna go far.
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5

Ml

I ha ve always experience great service with them.. I go b/c it's fast and I always wait till the last minute to see I need a c ...

I ha ve always experience great service with them.. I go b/c it's fast and I always wait till the last minute to see I need a change in oil.. I try to do and keep up with my oil change to keep my car running right.
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4

ron j.

your staff was nice and work well as a team.

your staff was nice and work well as a team.
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5

Anonymous

Phoenix was awesome. So nice and made sure I got the wiper I needed. ☺

Phoenix was awesome. So nice and made sure I got the wiper I needed. ☺
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5

JRO

Great service and extremely fast The staff was extremely nice and showed great customer service

Great service and extremely fast The staff was extremely nice and showed great customer service
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5

Al P.

fast friendly and good pricing

fast friendly and good pricing
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5

Mike K

The staff was professional and courteous. If they did not know an answer, they looked it up. They did try to cross sell a great ...

The staff was professional and courteous. If they did not know an answer, they looked it up. They did try to cross sell a great deal but didn't over-sell or push the additional services/products. It was clear by the way they called out the checks, they had a good process which was impressive. The price was higher than other service stations m, but the coupon helped bring it close and I understand you pay for convenience and speed
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5

John A.

I went there with my 20 yr old stepdaughter with her car so she would know what to expect and do when her next oil change is due ...

I went there with my 20 yr old stepdaughter with her car so she would know what to expect and do when her next oil change is due. She was surprised how easy the whole process was.
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5

Bobby v

The attendant was vary helpful and the team of guys worked great together

The attendant was vary helpful and the team of guys worked great together
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4

knissan

It was a little expensive. But it was quick so it almost balances out. Everyone was very friendly though so I am a happy custome ...

It was a little expensive. But it was quick so it almost balances out. Everyone was very friendly though so I am a happy customer.
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4

PAC

Wait time

Wait time
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5

shep

courtesy speed

courtesy speed
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5

ElleS

The service at this Valvoline is superb! I only take my vehicle here for oil changes, tire rotations, and even inspections. Th ...

The service at this Valvoline is superb! I only take my vehicle here for oil changes, tire rotations, and even inspections. The honesty and quality of service provided is just great! I appreciate the honesty of the staff, the thorough efficiency of services performed and the friendliness. Can't say enough good things about the Management and Staff at this location. Just the best!
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4

Joe

It was good - that's what I expect. It didn't "wow"me. But I was satisfied.

It was good - that's what I expect. It didn't "wow"me. But I was satisfied.
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4

Anonymous

No matter how many times I said I just wanted my oil changed they continuously offered upgrades and additional work that should ...

No matter how many times I said I just wanted my oil changed they continuously offered upgrades and additional work that should be completed.
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5

Amyg930

Employees were very nice and did not feel pressured into buying more than needed

Employees were very nice and did not feel pressured into buying more than needed
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5

LM

The guys were very courteous and thorough. They work great together as a team!

The guys were very courteous and thorough. They work great together as a team!
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4

WJ

Always feel pressured by staff to add on services or upgrade. Is unpleasant and is not an issue when getting service at other, m ...

Always feel pressured by staff to add on services or upgrade. Is unpleasant and is not an issue when getting service at other, more conventional, service facilities.
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4

Anonymous

don't like being pressured to purchase services I don't want.I was told I had some marker light bulbs out, I checked when I got ...

don't like being pressured to purchase services I don't want.I was told I had some marker light bulbs out, I checked when I got home and found no such issue.
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3

Anonymous

My receipt never came via email

My receipt never came via email
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5

koovoo the cat

they were knowledgable

they were knowledgable
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5

Jason S.

The guys were great. There were two cars ahead of me and they clearly communicated my wait so it was not an issue. Once in the ...

The guys were great. There were two cars ahead of me and they clearly communicated my wait so it was not an issue. Once in the service was great. Clear communication, professional, discussed options but did not pressure me. I upped to full syn when I went in thinking I was going mid range.overall a great experience as far as getting your oil change goes.
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5

Klove

I was at Valvoline for a topping of of fluids anda check of my car before driving to Virginia from NY. I was thrilled that the s ...

I was at Valvoline for a topping of of fluids anda check of my car before driving to Virginia from NY. I was thrilled that the service rep. Phoenix treated mewith as much courtesy as when I come in for full paying services. He even suggested areas I should be careful to watch for as I traveled. What great service and a great rep.
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5

Cayley S

Great place! :)

Great place! :)
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5

Patty B

No pressure quick service. They discounted extra services. I purchased inside airfilter and gas treatment. I was given 10.00 An ...

No pressure quick service. They discounted extra services. I purchased inside airfilter and gas treatment. I was given 10.00 And additional 7.00 off
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5

Barbr

Very friendly and knowledgeable staff, appeared to be efficient and fast.

Very friendly and knowledgeable staff, appeared to be efficient and fast.
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5

Mbarbs

They did really well and they all helped each other. I was the only one in the bay and they made sure to take care of me. I thin ...

They did really well and they all helped each other. I was the only one in the bay and they made sure to take care of me. I think the price of a full synthetic oil change is a lot higher than others around.
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5

TeresaM

I have been using this particular Valvoline site for sometime now. The employees there are always courteous and friendly. I trus ...

I have been using this particular Valvoline site for sometime now. The employees there are always courteous and friendly. I trust their expertise and advice and will continue my patronage. They deserve recognition! Perhaps a pizza party! :) Thank you.
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5

Andy F

There was a part that oil filter screwed onto that was not working properly and it was replaced free of charge.

There was a part that oil filter screwed onto that was not working properly and it was replaced free of charge.
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5

301

Phoenix was my CSR and was very polite and knowledgeable.

Phoenix was my CSR and was very polite and knowledgeable.
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5

Ash b

Very polite and quick, but could tell they knew what they were doing. I didn't feel pressured me to buy anything.

Very polite and quick, but could tell they knew what they were doing. I didn't feel pressured me to buy anything.
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5

sandyod

highly friendly and professional service and it was quick and efficient. Extremely satisfied.

highly friendly and professional service and it was quick and efficient. Extremely satisfied.
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5

georget

Fast and fair price

Fast and fair price
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5

erwynn

As always, the service was excellent and this time there was no wait. Usually there is. But even when there is a wait they do th ...

As always, the service was excellent and this time there was no wait. Usually there is. But even when there is a wait they do their best to accommodate me.
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5

amyg

Extremely friendly workers, did a quick job, no pressure to do extra stuff.

Extremely friendly workers, did a quick job, no pressure to do extra stuff.
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5

paphillips21

One of the mechanics there spoke with me in depth about a certain noise he noticed in my car. He not only told me what he thoug ...

One of the mechanics there spoke with me in depth about a certain noise he noticed in my car. He not only told me what he thought it was but also how to save money when taking care of it. Everyone knows that you can go to Valvoline and get a quality oil change at a reasonable price, but in today's day you have to give more. What can you offer that will separate you from your competition? Friendly Customer service isn't enough anymore. He provided me with value and I will be going back there for my next oil change. Boom instant loyalty.
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5

JPV

Courteous,quick and painless.

Courteous,quick and painless.
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4

jim s

Price higher than nearby Munro or Firestone, felt somewhat uncomfortable but not pressured by being offered additional services, ...

Price higher than nearby Munro or Firestone, felt somewhat uncomfortable but not pressured by being offered additional services, I wanted and came for an oil change
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4

Gerry S

I take my car to other places for other services. Your people do not seem to understand "Just change the oil". I only drove in ...

I take my car to other places for other services. Your people do not seem to understand "Just change the oil". I only drove in because it was an off hour and there was no one waiting and I needed an oil change. This was convenience only. Normally I avoid going here because of the continuing attempts to up-sell.
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5

PatC

Friendly service and explained everything

Friendly service and explained everything
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5

Crown Vic

Great team of workers. It was fun going there.

Great team of workers. It was fun going there.
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1

Chris t

The price is sooooo not worth it over 50.00 for an oil change and then that keep trying to have you purchas more and more. Come ...

The price is sooooo not worth it over 50.00 for an oil change and then that keep trying to have you purchas more and more. Come on.
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5

JSgarlata

Fast and easy.

Fast and easy.
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5

Dan

I got in and out on my lunch break. Short wait and quick service. Thanks guys

I got in and out on my lunch break. Short wait and quick service. Thanks guys
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2

stillOK

I usually speak with one individual while I am there. David started my oil change and stepped away to help another car after exc ...

I usually speak with one individual while I am there. David started my oil change and stepped away to help another car after excusing himself. When he cam back he noticed that the engine filter hadn't been changed in a while but said the history showed Valvoline replaced it before . He figured out what to replace it with and put a new filter in for me. Kevin asked about my transmission and I knew it needed to be done since they had no oil for it last visit. Kevin had a hard time getting the transmission done. I suggest letting those with the most experience do your work and make things go faster. I am still satisfied and will continue to go to valvoline
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5

Sam C

Excellent and fast service, didn't feel pressured to get upgrades. He was very informative as to why they were needed but unders ...

Excellent and fast service, didn't feel pressured to get upgrades. He was very informative as to why they were needed but understood that I could only do the oil change at this time.
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5

Anonymous

Fast and affordable

Fast and affordable
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5

aolinc38

The guys (and sometimes gals) at Old Liverpool Rd. do a great job. I have been going to them for years now for my vehicle needs ...

The guys (and sometimes gals) at Old Liverpool Rd. do a great job. I have been going to them for years now for my vehicle needs.
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4

Anonymous

First person I delt with didn't seem to know exactly whatn he was doing

First person I delt with didn't seem to know exactly whatn he was doing
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5

Erin S.

The attendant leading the service was polite, informative and seemed sincere. Really it was one of the best experiences I have h ...

The attendant leading the service was polite, informative and seemed sincere. Really it was one of the best experiences I have had at your establishment.
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5

Melissa M

Fast and friendly service with a smile. Greatly appreciated.

Fast and friendly service with a smile. Greatly appreciated.
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5

Darrell W.

Nice job, and thankfully not to heavy on the upselling after I asked the employee not to.

Nice job, and thankfully not to heavy on the upselling after I asked the employee not to.
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5

Charles E

Quick service, including state vehicle inspection.

Quick service, including state vehicle inspection.
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5

ricb

quick,professional,friendly service

quick,professional,friendly service
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5

buck s

as always the services peoples was very pleasant and the work was fast and efficient.

as always the services peoples was very pleasant and the work was fast and efficient.
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4

Anonymous

I called to get the price before coming and the price was significantly more once I came - I understand you cannot control the c ...

I called to get the price before coming and the price was significantly more once I came - I understand you cannot control the cost of products but it seemed extremely high to me - I could get an oil change from the dealer for a less expensive cost. You should offer coupons for more than just $5 or $10 off to be competitive.
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4

Jnb

The guy seemed irritated

The guy seemed irritated
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5

OCS

Performed all jobs quickly. Very friendly and informative.

Performed all jobs quickly. Very friendly and informative.
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5

scott s.

I dont like pushy sales so I enjoy ed the experience

I dont like pushy sales so I enjoy ed the experience
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5

Sjohnson

all my fluids were checked and or filled. I liked how my tire pressure was checked and filled to the appropriate amount. the sta ...

all my fluids were checked and or filled. I liked how my tire pressure was checked and filled to the appropriate amount. the staff was great and quick in their work they really have it down at this location I can honestly say this is my new LOF spot!
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5

Anonymous

Never had a bad experience with them

Never had a bad experience with them
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5

Tara R-G

Dan kept me informed every step of the way. He was courteous, and all workers were safe. He was honest but not pushy.

Dan kept me informed every step of the way. He was courteous, and all workers were safe. He was honest but not pushy.
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5

Robert Vee

The service is fast and the people are polite and helpfull

The service is fast and the people are polite and helpfull
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5

TBowman

Michael Miller is great! I wouldn't go anywhere else! He's incredibly knowledgeable and makes you feel welcome!

Michael Miller is great! I wouldn't go anywhere else! He's incredibly knowledgeable and makes you feel welcome!
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5

Bailey

Polite and professional employees.

Polite and professional employees.
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5

truck 09

Full training very efficient and got it done is there half hour greased everything and checked everything underneath always good

Full training very efficient and got it done is there half hour greased everything and checked everything underneath always good
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4

Anonymous

Service was fine. Asked Valvoline Tech why during my two most recent oil changes they felt it was now necessary to remove the s ...

Service was fine. Asked Valvoline Tech why during my two most recent oil changes they felt it was now necessary to remove the skid plate before draining oil/replacing oil filter. Removing skid plate from my vehicle was never required during the past 4 years of Valvoline oil services. I question the necessity of now removing the skid plate to conduct an oil/filter change. This is step is not prescribed by the vehicle manufacturer's maintenance procedure and seems to potentially leading to further problems with the skid plate mount as time goes by. If not a necessary step to change the oil per the manufacturer recommended procedure, why has Valvoline now on two successive oil changes removed the vehicle's skid plate? Valvoline Technician did not provide a reasonable explanation on why their maintenance process has deviated from the manufactures recommended maintenance procedure.
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5

Anonymous

I have never paid $60 plus dollars for a basic oil change. That was outrageous

I have never paid $60 plus dollars for a basic oil change. That was outrageous
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5

Anonymous

Time avail during the day is great and not needing an appt which I have almost no time for. Have been using Vavoline Instant Oi ...

Time avail during the day is great and not needing an appt which I have almost no time for. Have been using Vavoline Instant Oil Change stations as needed when short of time for nearly 10 years.
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5

Anonymous

Friendly, knowlegable, timely

Friendly, knowlegable, timely
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5

Anonymous

Michael was very friendly and was clearly knowledgeable about everything pertaining to my vehicle. He was not pushy at all and p ...

Michael was very friendly and was clearly knowledgeable about everything pertaining to my vehicle. He was not pushy at all and politely recommended replacing an air filter, which I was planning on doing anyway, so "two birds, one stone". The whole crew was quick at servicing my vehicle, and we're professional at all times. The experience I received at this location was superb. It is now my first choice for servicing.
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5

dw

fast, courteous, and efficient.

fast, courteous, and efficient.
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5

Chris L.

i had a bad experience a while back with another location, but i went to the old liverpool road location and was happy. But i th ...

i had a bad experience a while back with another location, but i went to the old liverpool road location and was happy. But i thought maybe it was an accident, and i had reservations about going back. I waited and my schedule forced me to need an instant service.I used the old liverpool road location and once again had exemplary service. Nice to see that good customer service isn't a fluke! The location was busy and had a steady stream of cars while I was there. When I left, my route took me past the liverpool route 57 location that i had BAD BAD service at previously and that location was a ghost town..............not surprising.
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5

al b

clean fast

clean fast
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5

Suzie S.

Mainly, it was the CSR, David. He listened to what I told him, and was beyond courteous and professional. More businesses should ...

Mainly, it was the CSR, David. He listened to what I told him, and was beyond courteous and professional. More businesses should practice customer service like I received. Anthony (topside), and Robert (bottomside), were fast and knowledgeable. What a pleasant experience!!!! This company has a real asset in David...above and beyond!
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4

Anonymous

Do you really believe that the experience of an oil change would rate an A+? Beyond that the Valvoline business plan doesn't see ...

Do you really believe that the experience of an oil change would rate an A+? Beyond that the Valvoline business plan doesn't seem to comprehend that when a customer says, "all I want is an oil change," he might mean precisely that fact. Once that is said it might be a better plan to quit the show and sales dialogue and simply, are you ready, change the oil.
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5

Roxanne

Service was quick. In and out. Went to old Liverpool rd. but the valvoline. On rt 57. Had a $19.99. Oil chAnge special. A ...

Service was quick. In and out. Went to old Liverpool rd. but the valvoline. On rt 57. Had a $19.99. Oil chAnge special. And they wouldn't. Grant it at there. Location. Was not happy
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5

Carebear315

The service person showed me that I have an air filter behind my glove box. I was not aware of that.... Also the light for tire ...

The service person showed me that I have an air filter behind my glove box. I was not aware of that.... Also the light for tire pressure has been on for a while even after my last oil change. I mentioned it to the service man and he was able to fix it.
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4

Amanda

The amount of time spent waiting out of the service center and the price.

The amount of time spent waiting out of the service center and the price.
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5

jimmie sp

Excellent and professional service

Excellent and professional service
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5

anonymous

Very thorough.

Very thorough.
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3

Necey

I wasn't told the fee until the end of service and a little surprised off total payment. Rep was very friendly however.

I wasn't told the fee until the end of service and a little surprised off total payment. Rep was very friendly however.
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4

Kevin c

They did a over all good job. Nothing out of the ordinary sends them for a loop. It this is at all the valvolines

They did a over all good job. Nothing out of the ordinary sends them for a loop. It this is at all the valvolines
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5

Ron

Knowledgeable quick service

Knowledgeable quick service
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5

AA

I was really impressed with the customer service I received from your staff on Old Liverpool Road Liverpool, NY. As soon as I pu ...

I was really impressed with the customer service I received from your staff on Old Liverpool Road Liverpool, NY. As soon as I pulled in the manager, walked up to my car and greeted me, did a safety check and topped off fluids. His customer service skills were outstanding! Thank you.
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5

LeonP

Quick and easy and exactly what I expected.

Quick and easy and exactly what I expected.
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5

Ammar Al-Bayati

Service was excellent , very fast , reasonable price , very good customer service , I loved it , I highly highly highly recommen ...

Service was excellent , very fast , reasonable price , very good customer service , I loved it , I highly highly highly recommended.Ammar AL-Bayati
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5

Sasquatch in liverpo

I have been using this location to service my vehicles now for about 4 years. The folks working there are always courteous, har ...

I have been using this location to service my vehicles now for about 4 years. The folks working there are always courteous, hard working and knowledgeable. I receive my service in excellent time and they go the extra distance to let me know what services I need, don't need and what is coming down the road perhaps at the next visit.
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5

michell s

Convience... fast service....reasonable price

Convience... fast service....reasonable price
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5

Kathy

Consistent good service

Consistent good service
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5

Iamthatguy

They noticed a problem with the last place that changed my oil. Those incompitant fools put the gasket on my filter wrong. Thank ...

They noticed a problem with the last place that changed my oil. Those incompitant fools put the gasket on my filter wrong. Thankfully my motor didnt blow. I'm only going to valvoline on old Liverpool road from now on. Thank you for an extremely satisfying service!
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5

anonymous

Upon removal of my drain plug, I was told and shown that my drain plug was stripped and my drain pan needed to be replaced from ...

Upon removal of my drain plug, I was told and shown that my drain plug was stripped and my drain pan needed to be replaced from the last place that did my oil change. The guys there told me how to approach it and fixed the problem till it is fixed. I would recommend these guys to anyone for not only an oil change but other services they do as well.
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5

Scott

quick service, no pressure, professional

quick service, no pressure, professional
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5

Jen D.

Very friendly staff, not too pushy.

Very friendly staff, not too pushy.
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5

Ejon5336

The staff was extremely courteous. They accommodated me effectively and efficiently. I was greatly pleaeed

The staff was extremely courteous. They accommodated me effectively and efficiently. I was greatly pleaeed
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5

ken dungey

I go there for all my cars I trust the guy there always helpful

I go there for all my cars I trust the guy there always helpful
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5

Dominick G.

The staff are knowledgeable and courteous and do a very good job in a reasonable time.

The staff are knowledgeable and courteous and do a very good job in a reasonable time.
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5

pattyb1024

I thought I needed to rotate my tires I was told not to spend the money that the tires were good.

I thought I needed to rotate my tires I was told not to spend the money that the tires were good.
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5

john c.

Great service

Great service
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5

LisaC

The representative was honest that there may be an hour wait and had me pull my car in to get my oil change first to save time. ...

The representative was honest that there may be an hour wait and had me pull my car in to get my oil change first to save time. The wait was less than an hour.
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5

scott s

courteous, friendly service

courteous, friendly service
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5

collin 732

fast, courteous knowledgeable

fast, courteous knowledgeable
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5

Alfonso

Prompt, polite, cost effective, well done service.

Prompt, polite, cost effective, well done service.
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5

Billy S

Kevin, the shop manager was both knowledgable and extremely efficient. I didn't wave feeling guilted into any services that I di ...

Kevin, the shop manager was both knowledgable and extremely efficient. I didn't wave feeling guilted into any services that I didn't feel I needed right away
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5

bobg

everything was accomplished quickly and with no pressure.

everything was accomplished quickly and with no pressure.
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5

Julie N

My service team consisted of Kevin, Tyler and Casey. All three were respectful, extremely friendly and knowledgeable. Certain re ...

My service team consisted of Kevin, Tyler and Casey. All three were respectful, extremely friendly and knowledgeable. Certain replacements were suggested but there was no sense of trying to push anything more than I wanted. Their customer service was absolutely phenomenal!
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5

MariaB

Very uncomplicated experience. The service men are very knowledgeable and informative

Very uncomplicated experience. The service men are very knowledgeable and informative
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5

Joy M

The staff was friendly, efficient and left me as a satisfied customer.

The staff was friendly, efficient and left me as a satisfied customer.
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4

Robert C

My undercarriage cover wasn't secured properly, causing it to scrape. I returned the following week & had it secured properly, n ...

My undercarriage cover wasn't secured properly, causing it to scrape. I returned the following week & had it secured properly, no problems since.
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5

costello1

had some questions about different things that purtained to my car and the attendant was very knowledgeable about everyone.

had some questions about different things that purtained to my car and the attendant was very knowledgeable about everyone.
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5

Barb L.

Staff explained everything they were doing. They worked very quickly. Explained other services that may be needed then or in the ...

Staff explained everything they were doing. They worked very quickly. Explained other services that may be needed then or in the near futre. Overall very nice to deal with.
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5

JMK

I had a coupon and saved $5.00 on my oil change.

I had a coupon and saved $5.00 on my oil change.
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5

josh s

A few weeks back I bought a used car. This was my very first oil change and to my surprise they found things that should have be ...

A few weeks back I bought a used car. This was my very first oil change and to my surprise they found things that should have been taken care of before even leaving the dealership lot. These were not minor repair s. Tyler kevin and casey all spotted the dealerships mistakes and not only provided a solution but also showed me the law so that I can refute the dealership! Beyond amazing!! I've never had such great customer service and all those guys should be rewarded for their amazing effots. I definately will be back and never go any where else again!Thanks tyler, kevin and michael, casey. You guys serisously made a bad situation into an amazing experiance.
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5

matt

Excellecent service

Excellecent service
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5

Lisa M.

Great customer service and did not try to oversell! Great experience!

Great customer service and did not try to oversell! Great experience!
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5

Melissa

The 3 guys working went above and beyond their service level. As someone who works in customer service it was great to see peopl ...

The 3 guys working went above and beyond their service level. As someone who works in customer service it was great to see people caring about helping someone out. I've had an ongoing issue with the trunk on my car that came up while fixings license plate lights and all 3 went above and beyond to try and help me out beyond the service needed that say. Thank you!
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5

clj

Fast service, friendly staff

Fast service, friendly staff
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5

anonymous

Your men were very polite

Your men were very polite
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4

M&M

Went there twice and had 2 wait as they were busy with other customers. Had kids with me and they couldn't wait that long.

Went there twice and had 2 wait as they were busy with other customers. Had kids with me and they couldn't wait that long.
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5

Justin c

Came in for inspection was done in 15

Came in for inspection was done in 15
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4

Al R

too expensive

too expensive
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4

anonymous

I just don't have a lot of confidence that the techs know how to deal with my car. The filter put in before this visit was put i ...

I just don't have a lot of confidence that the techs know how to deal with my car. The filter put in before this visit was put in upside down and as a result twisted. One tech went to put it in that way again and another informed him it was wrong. I've had clips broken that cover the oil pan and they had a hard time getting the air filter cover back on.
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5

Dan B

Team doing the work was excellent. Professional, courteous , and did the work quickly but not recklessly. Top notch

Team doing the work was excellent. Professional, courteous , and did the work quickly but not recklessly. Top notch
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5

A good customer

Really fast paste don't have to wait

Really fast paste don't have to wait
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4

Eyehatedave

Been a customer long enough to understand what I need done to my vehicle without being offered additional services I didn't ask ...

Been a customer long enough to understand what I need done to my vehicle without being offered additional services I didn't ask for.
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5

Alex M

The service was fast and efficient

The service was fast and efficient
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5

Cuseguy

Great and polite service

Great and polite service
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5

Kdog

Always get great service no pressure sales and very quick in and out

Always get great service no pressure sales and very quick in and out
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5

anonymous

very fast and pleasant.

very fast and pleasant.
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4

K N

I paid 69.00 a little to much but very conveinent

I paid 69.00 a little to much but very conveinent
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4

BLANG

Pricey for an oil change, but I loved the convenience of not making an appointment. everyone was extremely friendly and knowledg ...

Pricey for an oil change, but I loved the convenience of not making an appointment. everyone was extremely friendly and knowledgable. They let me know exactly what they were doing and even showed me my air filter to let me know what it should look like and how it did look like.
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5

aolinc38

The crew always takes good care of my truck. I have been a customer now there for many years.

The crew always takes good care of my truck. I have been a customer now there for many years.
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5

jene

fast and friendly service

fast and friendly service
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5

Eleanor S.

I believe the young man that waited on me was a manager. He was very nice and explained everything as they did it. He even cam ...

I believe the young man that waited on me was a manager. He was very nice and explained everything as they did it. He even came inside the car and changed the cabin filter. I had been having trouble with the latch on my hood not closing tightly....I asked if it was a problem with all the Prius models, he said "no", it was a Toyota problem. He took extra time to try to fix the spring so that my hood would latch. It did. I appreciated his time and courtesy. I will definitely go back and will verbalize my pleasure to other drivers.
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5

KatieJ

Great customer service and very friendly staff!

Great customer service and very friendly staff!
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5

Jim L

I have been a Valvoline customer for many years. Someone needs to take a look at this survey and its lenght. It is far more deta ...

I have been a Valvoline customer for many years. Someone needs to take a look at this survey and its lenght. It is far more detailed than need if its primary purpose is to simply say, 1) you have a good team, 2) you are a good product, although it is somewhat over priced, 3) your team members now hear it when a customer says, 'an oil change means an oil change, not an opportunity for Valvoline to run up the bill. Your service team, and product a good, solid and reputable. You provide the sevice that you say that you are going to provide.
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5

anonymous

Great service, very polite , and courteous

Great service, very polite , and courteous
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4

DTH

I go there quite often and I am always treated the same way.

I go there quite often and I am always treated the same way.
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5

EAO

they were very quick and efficient

they were very quick and efficient
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5

GMTart

Quick and affordable

Quick and affordable
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5

bart

Quick and easy

Quick and easy
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5

Jack P

Everything was exceptional.

Everything was exceptional.
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5

Scott B

I own 2 companies and I am always incredibly impressed with this facility and the employees that they seem to hire. I have 2 of ...

I own 2 companies and I am always incredibly impressed with this facility and the employees that they seem to hire. I have 2 of my vehicles serviced there religiously. I never feel pressured, service manager is amazing, in and out, always offering the coupon even when not asked for and that is the way it should run. Great crew and you can share this.
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5

sampsond43

Intelligent, courteous staff

Intelligent, courteous staff
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5

Mollycat

I had limited time they had me in and out 10 minutes my requested time. Very helpful and polite

I had limited time they had me in and out 10 minutes my requested time. Very helpful and polite
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5

dab

They do a good job, quickly.

They do a good job, quickly.
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5

J84

Very friendly and efficient

Very friendly and efficient
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3

DGONY

I'm constantly being told that my Toyota requires synthetic oil. I have been to Toyota & have it in writing that it does not. I ...

I'm constantly being told that my Toyota requires synthetic oil. I have been to Toyota & have it in writing that it does not. I spend a good 5 minutes on this every time.
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5

Sarah L.

I came in just for an oil change. The guys noticed my sicker 2 months expired! Also got a new battery for me and even fixed my d ...

I came in just for an oil change. The guys noticed my sicker 2 months expired! Also got a new battery for me and even fixed my dashboard lights when they came on later in the day. They are wonderful. Great change of staff (staff that was previously there was not as great)
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5

Stacy P

the employees were great.

the employees were great.
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5

anonymous

Workers were all very friendly

Workers were all very friendly
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5

anonymous

they were fast and polite

they were fast and polite
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5

Justrun3

The manager who waited on me was EXCEPTIONAL in so many ways! Friendly, courteous, knowledgable and excellent at his job! He eve ...

The manager who waited on me was EXCEPTIONAL in so many ways! Friendly, courteous, knowledgable and excellent at his job! He even helped me get the five dollar off coupon on the mobile text. He explained everything and was not just trying to get a sale! You should be very proud to have someone like him representing your business! I am a loyal customer!
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5

Jason G.

The manager was very polite and explained everything he was going to do and the difference between the products offered.

The manager was very polite and explained everything he was going to do and the difference between the products offered.
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5

AshleyD

The customer service was outstanding. The last instant oil change place I have been going to did not check all the fluids and t ...

The customer service was outstanding. The last instant oil change place I have been going to did not check all the fluids and the service costed me more. I was surprised they went over everything with me and all the services that were recommended for me to do, but not pressured to buy. I will definitely use this Valvoline for the rest of my services.
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5

Amanda

Very satisfied highly recommend to others!!!

Very satisfied highly recommend to others!!!
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5

Devan M

Great service, fast, workers were very polite and professional. Very helpful as well.

Great service, fast, workers were very polite and professional. Very helpful as well.
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5

Dairy guy

Visit was quick, personnel were friendly and professional

Visit was quick, personnel were friendly and professional
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5

Joe from Syracuse

Kevin and his crew are the reason why I keep coming back to this location. Outstanding service. Your prices are higher than othe ...

Kevin and his crew are the reason why I keep coming back to this location. Outstanding service. Your prices are higher than other companies, but that is not relevant with respect to this comment.
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5

robert a

they check everything to make sure my van was road worthy and safe tires

they check everything to make sure my van was road worthy and safe tires
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5

Ed W.

In and out quickly. Friendly, courteous, and helpful staff.

In and out quickly. Friendly, courteous, and helpful staff.
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5

anonymous

The person running the store at the time I think his name was Tyler, was so friendly and never once stopped smiling he talked wi ...

The person running the store at the time I think his name was Tyler, was so friendly and never once stopped smiling he talked with me through the entire service he was such a gentlemen.
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5

Fastcarsandfreedom72

Staff was friendly and didnt pressure me to buy anything I didn't need. Just informed me of thing that were due

Staff was friendly and didnt pressure me to buy anything I didn't need. Just informed me of thing that were due
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5

gmtart@gmail.com

Quick and efficient

Quick and efficient
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5

Mike B

Everyone was friendly and willing to help. They were very quick as well

Everyone was friendly and willing to help. They were very quick as well
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5

Slapshot

Fast, courteous service, good pricing.

Fast, courteous service, good pricing.
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5

MaryBeth C.

Mgr. KEVIN very personable...said he wanted us to have a great experience while we were there. EVERYONE very professional and ni ...

Mgr. KEVIN very personable...said he wanted us to have a great experience while we were there. EVERYONE very professional and nice.Nice to go somewhere where everyone is smiling.
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5

Mary E.

Always great customer service at Liverpool Valvoline!!!

Always great customer service at Liverpool Valvoline!!!
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5

Jeep826

Excellent service

Excellent service
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5

Steve C.

Very freindly and personable...Kept me informed. Warned of other trouble not related to visit...

Very freindly and personable...Kept me informed. Warned of other trouble not related to visit...
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5

warren j

first when I called Valvoline the person answering the phone was very polite professional sounding. He answered all my question ...

first when I called Valvoline the person answering the phone was very polite professional sounding. He answered all my question that I had about the transmission fluid change out I had for my ford ranger. then when I had the work done on my truck they did a great & professional job . I will be bringing my wife's car to have them change out the transmission fluid . Because of those employees you have Vavoline at that location has won a new customer
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5

Monica A

Very friendly staff. Very quick. They weren't bombarding me with sales pitches and products.

Very friendly staff. Very quick. They weren't bombarding me with sales pitches and products.
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5

Mary M

It's right around where I live and they always remember me. It's fast and always a pleasure to deal with them. I know it's not ...

It's right around where I live and they always remember me. It's fast and always a pleasure to deal with them. I know it's not a great job to have but they are always polite and frendly. Thank you for you company!
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5

Sally from syracuse

Anthony was the service rep...my husband just passed away..he took care of all. Anthony noticed I was due for inspection that sa ...

Anthony was the service rep...my husband just passed away..he took care of all. Anthony noticed I was due for inspection that same day . Air in my tires oil change..all the lites that were on and even and inspection ..and his condolence..yes I will return
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4

David f

no specific

no specific
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5

James C

They employees did a great job

They employees did a great job
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5

Orangefan

Staff was extremely welcoming. Their overall customer service was beyond excellent

Staff was extremely welcoming. Their overall customer service was beyond excellent
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5

Matty boy syracuse NY

Friendly professional service, I had a prepared coupon for $19.99 that I purchased through living-social coupon

Friendly professional service, I had a prepared coupon for $19.99 that I purchased through living-social coupon
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5

DADDYBEARSU

SO IMPRESSED WITH THE PROFESSIONALISM , SPEED AND KNOWLEDGE THE STAFF PRESENTED. DEFINITELY CONTINUE TO VISIT. THANKS KEVIN AND ...

SO IMPRESSED WITH THE PROFESSIONALISM , SPEED AND KNOWLEDGE THE STAFF PRESENTED. DEFINITELY CONTINUE TO VISIT. THANKS KEVIN AND STAFF
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5

Rosie B

I think that Tyler, the gentleman that helped me was probably the best costumer service person I have ever dealt with. He was i ...

I think that Tyler, the gentleman that helped me was probably the best costumer service person I have ever dealt with. He was incredible on the phone when I called there and went way above and beyond when I brought my car in. Don't let this young man get away.
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5

Gary

Quite thorough - pressure for additional service was moderate

Quite thorough - pressure for additional service was moderate
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5

Tim F.

This was fastest simplest most enjoyable oil change i have ever had done. Kevin the Manager was amazing and was so involved and ...

This was fastest simplest most enjoyable oil change i have ever had done. Kevin the Manager was amazing and was so involved and informative about every thing from the safety of my car to how to get discounts on services. The speediness and attention him and his team had was incredible. I pulled in at 8:30 on my way to work and was out by 8:50. I will definitely be getting my oil changes done at this location from now on. Awesome job Kevin and team.
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4

Dlo83

I felt pressured to buy additional services

I felt pressured to buy additional services
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5

allyssac

The customer service was great and it was done quickly and efficiently

The customer service was great and it was done quickly and efficiently
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5

Theresa J

The manager was very involved with the customers and teaching the staff.

The manager was very involved with the customers and teaching the staff.
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5

paulr123us

they always smile and have great eye contact. and make you feel welcome.

they always smile and have great eye contact. and make you feel welcome.
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5

R. C. Liverpool NY

Anthony and Michael were both very polite! And after I told them I was not interested in the up sale of other items! They just ...

Anthony and Michael were both very polite! And after I told them I was not interested in the up sale of other items! They just informed me of what should be done without going through what every item coat! Nice not feeling pressured to buy more, when you know you do not have the money to do so! Saying no constantly is annoying..
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5

Howie

Very fast and friendly service. Prices were a bit higher then average for the area but the convenience factor of just driving up ...

Very fast and friendly service. Prices were a bit higher then average for the area but the convenience factor of just driving up without having to have an appointment made it worth while. It has always been a pet peeve of mine to see vehicles drive down the road at night with lights out on the cars, so having them check the operations of the lights on my car was a welcome surprise.
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5

Stacie B

The wait was minimal, the employees were friendly, I was shown my air filter and was told I did NOT need a new filter, and the w ...

The wait was minimal, the employees were friendly, I was shown my air filter and was told I did NOT need a new filter, and the work was done quickly. I love that I can do this on my lunch break. This was my second visit and both times I was pleased.
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5

R.Anthony

Friendly staff, quick service, no BS sales pitches for things I didn't need. Got the job done right and done fast. That's all I ...

Friendly staff, quick service, no BS sales pitches for things I didn't need. Got the job done right and done fast. That's all I need.
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5

Walt W.

The service people were clear and quick and efficient. They checked the tires, the fluid levels and replaced the oil filter with ...

The service people were clear and quick and efficient. They checked the tires, the fluid levels and replaced the oil filter within minutes.
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5

Richard Erat

Changed my oil. checked my lights and fluid levels and tire air pressure. Did not try to sell me things I didn't need.

Changed my oil. checked my lights and fluid levels and tire air pressure. Did not try to sell me things I didn't need.
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5

Donyanna

Technician could not have been nicer or more informative.

Technician could not have been nicer or more informative.
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4

Tim R.

Not emotional about oil changes. Service was good. Friendliness and knowledge was good. No issues.

Not emotional about oil changes. Service was good. Friendliness and knowledge was good. No issues.
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5

KeithE

I didn't have to do it.

I didn't have to do it.
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5

OCS

Atendant was very thorough, not pressuring to buy services, but clear as to their importance.

Atendant was very thorough, not pressuring to buy services, but clear as to their importance.
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5

Diane p l

Not knowing nothing about cars. I trust valvoline . Tyler explained everthing needed for my car. Verynice employes.

Not knowing nothing about cars. I trust valvoline . Tyler explained everthing needed for my car. Verynice employes.
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5

Dale 315

Very knowlegeable

Very knowlegeable
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5

Rick C.

Quick service.Complete service.Tech help me calibrate my tire pressure monitoring system.

Quick service.Complete service.Tech help me calibrate my tire pressure monitoring system.
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5

Eleanor S.

I stopped in to have fluids checked and tire pressure checked. The two guys that waited on me were helpful and courteous. I to ...

I stopped in to have fluids checked and tire pressure checked. The two guys that waited on me were helpful and courteous. I told them I would be back next week for my oil change. I have always had good service at this location...Old Liverpool Rd. Liverpool, NY 13088.
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5

Ryan

Was not pressured into buying the higher level of oil or any additional products that weren't completely necessary. Very friendl ...

Was not pressured into buying the higher level of oil or any additional products that weren't completely necessary. Very friendly staff as well.
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5

anonymous

The team was friendly and professional

The team was friendly and professional
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5

PaulC

The staff was very friendly, courteous and didn't pressure me into buying services that I didn't want. They were very effective ...

The staff was very friendly, courteous and didn't pressure me into buying services that I didn't want. They were very effective as a team and very knowledgeable about my car.
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5

Pat

Service was fast, friendly and well done

Service was fast, friendly and well done
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5

ag

the service was very good

the service was very good
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5

Elizabeth

Every aspect of service was excellent. Efficiency and thoroughness of service and total explanation of everything done was grea ...

Every aspect of service was excellent. Efficiency and thoroughness of service and total explanation of everything done was great! Each person on the service team did a great job! I appreciated both Ben and Amir's customer service and pleasantness.
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5

Y u mad bro

The whole staff was very friendly and they made it a fun experience for me. I will be bringing my car back for every oil change ...

The whole staff was very friendly and they made it a fun experience for me. I will be bringing my car back for every oil change from here on.
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5

leale

The person who helped me was very patient, knowledgable, and friendly

The person who helped me was very patient, knowledgable, and friendly
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5

Kia2010

as always the service is quick and friendly. I never have felt pressured to purchase andy other services but all of these servic ...

as always the service is quick and friendly. I never have felt pressured to purchase andy other services but all of these services are explained to me clearly as it relates to the recomended schedule for my vehicle.
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5

Philip O

The manager Kevin was excellent at performing his job, very nice and polite and explained everything very well to me. I own two ...

The manager Kevin was excellent at performing his job, very nice and polite and explained everything very well to me. I own two companies and work with a variety of professionals and Kevin is a great asset to your company.
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5

anonymous

Friendly fast dedicated

Friendly fast dedicated
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5

Allyson

The guys were very friendly, the guy who checked me in found a nail in my tire that was leaking air. He told me some places I co ...

The guys were very friendly, the guy who checked me in found a nail in my tire that was leaking air. He told me some places I could take it, made sure he topped my tire off with air and I left. I was very thankful my tire was in bad shape.

Old Liverpool

677 Old Liverpool Road
Liverpool, NY, 13088

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

RECOMMENDED SERVICES

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CUSTOMER REVIEWS

Old Liverpool

677 Old Liverpool Road Liverpool, NY, 13088

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

677 Old Liverpool Road
Liverpool, NY, 13088