Old Liverpool

It was my first time. My husband has always changed oil and now he is very I'll with a TBI. They were kind, professional, patien ...

It was my first time. My husband has always changed oil and now he is very I'll with a TBI. They were kind, professional, patient and thorough.

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I did not have to wait! The staff was friendly.

I did not have to wait! The staff was friendly.

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I never used the Valvoline service before and I was very impressed with the staffs efficiency and knowledge. Excellent service

I never used the Valvoline service before and I was very impressed with the staffs efficiency and knowledge. Excellent service

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Scott, Craig and Hunter are always so wonderful when I go to Valvoline on Old Liverpool Road. They are always helpful, consider ...

Scott, Craig and Hunter are always so wonderful when I go to Valvoline on Old Liverpool Road. They are always helpful, considerate and explain everything in language I understand. I will always return here for all my Honda's requirements instead of going to the dealership due to them. I really appreciate all their assistance and the consistent perfection in which they treat me and my vehicle. Thank you so very much for having these people and the other people whose names I'm so sorry I don't recall right now. Very sincerely,David Clarke

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Always go there. Close to home and awesome employees there!

Always go there. Close to home and awesome employees there!

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Staff technicians were friendly, helpful and knowledgeable.

Staff technicians were friendly, helpful and knowledgeable.

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Great, fast expert service!

Great, fast expert service!

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Fast professional service

Fast professional service

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I can’t remember their names, but the employees all worked together efficiently and professionally. I get my oil changed by Valv ...

I can’t remember their names, but the employees all worked together efficiently and professionally. I get my oil changed by Valvoline often but this was my best experience so far!

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Megan and her entire staff are amazing. They are the reason I use this service above the quality of the product. Every one of th ...

Megan and her entire staff are amazing. They are the reason I use this service above the quality of the product. Every one of these folks need to given positions where they travel to other stores to show them how a great store is run. They deserve recognition for their great work!

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The price given i knew was too high. I pointed that fact out by my last paper copy of the receipt. She offered me 7.00 off the ...

The price given i knew was too high. I pointed that fact out by my last paper copy of the receipt. She offered me 7.00 off the bill. By simply going to my phone i could get a 10.00 off coupon. She knew it was available. Honesty apparently is not part of your service. Secondly she wanted me to buy a filter that she knew had just been replaced. Honesty again does not come first in you eagerness to upcharge customers.

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Great Staff. Highly courteous.

Great Staff. Highly courteous.

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I just believe paying $70 for an oil change is a bit much

I just believe paying $70 for an oil change is a bit much

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Very quick and thorough. I was out in less than 10 minutes.

Very quick and thorough. I was out in less than 10 minutes.

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I was out in less than 15 minutes. The two techs were polite, explained everything, and worked efficiently. They even reset the ...

I was out in less than 15 minutes. The two techs were polite, explained everything, and worked efficiently. They even reset the maintenance light which is sometimes s problem at other facilities.

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Staff was very friendly they took me in right away explain to me what I needed to have done I did not get pressured I will be ta ...

Staff was very friendly they took me in right away explain to me what I needed to have done I did not get pressured I will be taking my other car there within the next month

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Scott, the CSR, was superb at explaining the services and the extra 10 % off for obtaining 3 different services. He was knowledg ...

Scott, the CSR, was superb at explaining the services and the extra 10 % off for obtaining 3 different services. He was knowledgeable and very friendly. I liked his quickness and greeting me when I was outside waiting.

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I have two cars that I bring to this location frequently. The staff here is great for me. If I tell them I am in a hurry, they d ...

I have two cars that I bring to this location frequently. The staff here is great for me. If I tell them I am in a hurry, they don't fluff anything and they work diligently. They don't try to pressure me with upselling -- this caused me to want to buy a few things during a few visits. They are courteous and they actually all seem like they like each other. The work that they do as a team flows nicely throughout the visit and, rarely, do I leave feeling like my time was wasted or that I spent too much. The Valvoline Team at this location is excellent. Great job year round!!!

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Very friendly and knowledgeable staff.

Very friendly and knowledgeable staff.

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Courteous

Courteous

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I really love the service of all the workers, and most of all siting in your car watching it on Tv while they do the service. Th ...

I really love the service of all the workers, and most of all siting in your car watching it on Tv while they do the service. Thats a great ideal...

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The manger and staff were very friendly, professional and informative.

The manger and staff were very friendly, professional and informative.

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Ive been coming here for 5 years for all my services including yearly state inspections and have never had an issue!These folks ...

Ive been coming here for 5 years for all my services including yearly state inspections and have never had an issue!These folks are great!

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Very professional and friendly!! Thanks

Very professional and friendly!! Thanks

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Always an excellent knowledgeable staff.

Always an excellent knowledgeable staff.

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I was able to pull right in. All techs were extremely friendly and knowledgeable. They explained everything to me, did not press ...

I was able to pull right in. All techs were extremely friendly and knowledgeable. They explained everything to me, did not pressure me at all, which is different than previous visits. The camera so I could see underneath was awesome

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Staff was very nice and helpful with my inspection

Staff was very nice and helpful with my inspection

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This location has a very friendly and knowledgeable staff. I am always right in and out so it makes the visit very convenient.

This location has a very friendly and knowledgeable staff. I am always right in and out so it makes the visit very convenient.

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Friendly customer service. And explained the service I was getting done as well

Friendly customer service. And explained the service I was getting done as well

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Quick quality service

Quick quality service

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Everyone smiled and were polite and there was NO PRESSURE.

Everyone smiled and were polite and there was NO PRESSURE.

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I appreciate the fact that the "manager" is a woman. She was very knowledgeable and I trusted her with her recommendations for ...

I appreciate the fact that the "manager" is a woman. She was very knowledgeable and I trusted her with her recommendations for service.

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Fast service

Fast service

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I was in and out in a jiffy, loved it. I’ll be back just because of Janel Scott and Phoenix

I was in and out in a jiffy, loved it. I’ll be back just because of Janel Scott and Phoenix

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My tires needed air, which was not provided.

My tires needed air, which was not provided.

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The people there explained everything, offered options and we're genuinely interested in making sure my car was serviced properl ...

The people there explained everything, offered options and we're genuinely interested in making sure my car was serviced properly. Very polite as well!

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I like the prompt service and the courtesy of the staff.

I like the prompt service and the courtesy of the staff.

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Awesome experience, fast and efficient. Chris and Evan were amazing and great assets to the company!

Awesome experience, fast and efficient. Chris and Evan were amazing and great assets to the company!

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Friendly and knowledgeable mangers and staff.

Friendly and knowledgeable mangers and staff.

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Quick, professional service at a reasonable price.

Quick, professional service at a reasonable price.

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It was a fine experience. I experienced some car things after but it could have been something un releated.

It was a fine experience. I experienced some car things after but it could have been something un releated.

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Prompt service and explained all procedures thoroughly.

Prompt service and explained all procedures thoroughly.

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always very friendly,enjoy using this location even though there is one closer.you have made me a regular customer.Thank You

always very friendly,enjoy using this location even though there is one closer.you have made me a regular customer.Thank You

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The young man ( I don't recall his name) who mainly assisted me was very professional. He explained the recommended services ve ...

The young man ( I don't recall his name) who mainly assisted me was very professional. He explained the recommended services very clearly, and did not pressure me to buy them. He also went out of his way to look up how to change my cabin filter, when it was not intuitive how to remove it. One thing I will say is that the staff should ascertain whether-or-not a vehicle is a hybrid (mine is) before recommending services. I was recommended services that I said yes to, only to find out when they looked at the engine/s that those services aren't done on hybrids at the facility.

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Fast and professionally!

Fast and professionally!

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I like how friendly and knowledgeable the staff was as well as they are SO NICE!!!! I didn't feel any pressure on puchasing more ...

I like how friendly and knowledgeable the staff was as well as they are SO NICE!!!! I didn't feel any pressure on puchasing more and thanked them for being so much nice than the last one. I didn't know any different until I went to this one near my home.

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service was quick

service was quick

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I feel more at ease with the female manager of this facility. I never feel spoken-down to or foolish for my lack of knowledge a ...

I feel more at ease with the female manager of this facility. I never feel spoken-down to or foolish for my lack of knowledge about carsI trust the young lady to be honest with me, and will continue to use this location, as I have for the last year or so.

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My Fiancé and I always bring our vehicles to the old Liverpool rd location because everyone there is always friendly,and helpful

My Fiancé and I always bring our vehicles to the old Liverpool rd location because everyone there is always friendly,and helpful

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fast and efficient

fast and efficient

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Two oil changes ago, I used a $20 service station. Well, you get what you pay for - the didn't check any other fluids in the ca ...

Two oil changes ago, I used a $20 service station. Well, you get what you pay for - the didn't check any other fluids in the car, and also did not put the correct amount of oil needed. I stopped at Valvoline to ask them to check, and even though they had not done the oil change, they serviced my vehicle at no charge. They made sure I had the correct amount of oil so that I had no engine damage. I will never use another service for oil changes again. I will go only to Valvoline from now on. Thank you for hiring the best people possible!

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Great professional service friendly and informative.

Great professional service friendly and informative.

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Friendly staff efficient use of my time

Friendly staff efficient use of my time

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The staff is friendly and service is quick

The staff is friendly and service is quick

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The staff was all friendly, gave me complete information, worked efficiently and got me back on the road to my next meeting

The staff was all friendly, gave me complete information, worked efficiently and got me back on the road to my next meeting

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Friendly service from Meagan, and I like having a female explain things to me.

Friendly service from Meagan, and I like having a female explain things to me.

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I go to the same station for all 3 cars and they are excellent.

I go to the same station for all 3 cars and they are excellent.

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Megan, Janel & Chris were the folks working that night.. As a team they were prompt, courteous and incredibly efficient. Megan w ...

Megan, Janel & Chris were the folks working that night.. As a team they were prompt, courteous and incredibly efficient. Megan was my primary contact during my experience at Valvoline. Megan has the perfect outlook for her role as a customer service rep/manager. It was obvious that Megan enjoys her career and the folks she works with. Megan has such a positive outlook as well as a CAN do attitude.. Every service point was discussed as well as potential fixes. Great job people! Thank you for making me feel like I am your only client.. See you in 3k...

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People that work there are always amazing!!!!!!!

People that work there are always amazing!!!!!!!

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The service took no more than 15 minutes I was in and out in no time

The service took no more than 15 minutes I was in and out in no time

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Staff is always friendly and efficient regardless of the turnover at this location. They recommend service items but do not pre ...

Staff is always friendly and efficient regardless of the turnover at this location. They recommend service items but do not pressure to purchase.

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Fast easy service

Fast easy service

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Very good service any time I go to that places

Very good service any time I go to that places

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Everyone there was friendly and very helpful with questions I had

Everyone there was friendly and very helpful with questions I had

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No pressure to buy. Very thourough. Showed me a plastic hose that was cracked and how cheap I can buy one. Cumputer showed I had ...

No pressure to buy. Very thourough. Showed me a plastic hose that was cracked and how cheap I can buy one. Cumputer showed I had a radiator flush recently and did not need one even though I was contemplating having one done.

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EVERYONE IS ALWAYS SO KIND AND HELPFUL AND VERY QUICK AND EXPLANATORY WITH EVERYTHING I ASK THEM AND CONSISTENTLY GREAT WITH EVE ...

EVERYONE IS ALWAYS SO KIND AND HELPFUL AND VERY QUICK AND EXPLANATORY WITH EVERYTHING I ASK THEM AND CONSISTENTLY GREAT WITH EVERYTHING I REQUIRE.

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Good employee n very friendly.

Good employee n very friendly.

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I've been bringing my Jeep here for almost 10 years now. The staff have not only been super, but willing to answer my questions ...

I've been bringing my Jeep here for almost 10 years now. The staff have not only been super, but willing to answer my questions honestly without any pressure to purchase anything. Because of that, I usually follow through on recommendations for the smooth operation of my Jeep!

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No reason

No reason

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Always trying to sell other services

Always trying to sell other services

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I was created within moments of pulling up. I did wait about 20-30 minutes to get into the bay which I wasn’t crazy about but on ...

I was created within moments of pulling up. I did wait about 20-30 minutes to get into the bay which I wasn’t crazy about but once in it went by very fast. Everyone was very friendly and I knew exactly what I was getting.

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I feel that the pricing is a bit high

I feel that the pricing is a bit high

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The manager Scott and the entire staff was attentive to every detail and prfessionly very friendly and helpful.

The manager Scott and the entire staff was attentive to every detail and prfessionly very friendly and helpful.

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Friendly , fast sevice. Received a coupon that I used.

Friendly , fast sevice. Received a coupon that I used.

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I was not positive all the young men working there were positive of what they were doing . I thought maybe it was a training lo ...

I was not positive all the young men working there were positive of what they were doing . I thought maybe it was a training location. I was anxious also as I hate driving onto the proper place on the floor. Which in turn made me made me struggle to discern my wipers from my signals. But I must admit the young men dealing with me were extremely kind. There was one young lady there who was beyond helpful to me and the young men she seems to be training. Overall it was not a bad experience . I truly want you to know what an asset that young lady is to the business

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Cordial and professional.

Cordial and professional.

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Courteous staffKnowledgeable staff took extra time to make a phone call in order to ensure proper fluids used in my truckShort w ...

Courteous staffKnowledgeable staff took extra time to make a phone call in order to ensure proper fluids used in my truckShort wait time

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It was fine

It was fine

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In and out quickly.

In and out quickly.

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Employees at this location always friendly courteous and knowledgeable

Employees at this location always friendly courteous and knowledgeable

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I am not one to rate Highly Satisfied for any service. I feel there is always room for improvement

I am not one to rate Highly Satisfied for any service. I feel there is always room for improvement

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I went in not being knowledgeable about my fiancee's car. I was treated very well by the staff. Both my daughter and I had quest ...

I went in not being knowledgeable about my fiancee's car. I was treated very well by the staff. Both my daughter and I had questions about the car and the service. The staff, who was mostly female, were fantastic. They answered all our questions, made us laugh, and were positive role models for my daughter. My fiancee loves this place and it's easy to see why. They are very professional and help build a sense of community with everyone that comes in. Thank them for us!

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So far no problems with the service I have received

So far no problems with the service I have received

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i think your service is overpriced. could have gotten the same product at the Kia dealership for less money. including the $10.0 ...

i think your service is overpriced. could have gotten the same product at the Kia dealership for less money. including the $10.00 off coupon.

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I pulled right in with no wait. All three of the employees were extremely friendly and helpful. The manager, Meagan Warner, was ...

I pulled right in with no wait. All three of the employees were extremely friendly and helpful. The manager, Meagan Warner, was truly spectacular compared with most store managers that I've encountered across the broad retail spectrum. She was very knowledgable, friendly, enthusiastic and she did a great job of succinctly explaining recommended services and various ways to use coupons to get future savings. She was pleasant without being overbearing - talking about the various recommended services. As long as Meagan is the store manager, I will always come to this particular Valvoline store.

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They answered my questions that I asked them . They were honest about it all .

They answered my questions that I asked them . They were honest about it all .

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The entire staff is professionally friendly, knowledgeable, and informative,

The entire staff is professionally friendly, knowledgeable, and informative,

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THE CARE AND ASSISTANCE OF ALL THE STAFF OF THIS VALVOLINE ARE ALWAYS, ALWAYS PERFECT! NO MATTER WHAT MY CAR CARE NEEDS ARE.

THE CARE AND ASSISTANCE OF ALL THE STAFF OF THIS VALVOLINE ARE ALWAYS, ALWAYS PERFECT! NO MATTER WHAT MY CAR CARE NEEDS ARE.

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They did a great job!

They did a great job!

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Seems to be a good crew

Seems to be a good crew

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because i didnt wake up in the morning jumping for joy because i was going to get a oil change . and once i got there i was over ...

because i didnt wake up in the morning jumping for joy because i was going to get a oil change . and once i got there i was over due ( which is nice you keep track of and i like ) for a tranmission flush and a rear diff flush , so simple oil change turned into $300.00. it had to be done , but not highly satisfied at the experience . are you ever HIGHLY SATISFIED when ever you have to pay for vechicle up keep ? im not. in my opinion that is a stupid question to ask.

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Great friendly service, quick

Great friendly service, quick

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very professional and kind,would use them again,they got it down pat,Thanks Again,Ill will be back

very professional and kind,would use them again,they got it down pat,Thanks Again,Ill will be back

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Everything was explained clearly. Had my car done and drove off all in a short period of time rather than having to leave it or ...

Everything was explained clearly. Had my car done and drove off all in a short period of time rather than having to leave it or wait for hours.

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Both Dylan and Devon were polite, and efficient. One of my best experiences ever!

Both Dylan and Devon were polite, and efficient. One of my best experiences ever!

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Excellent service in timely fashion.

Excellent service in timely fashion.

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Gave me 10% off. explained how fluid meets standards and how you flush the fluid.

Gave me 10% off. explained how fluid meets standards and how you flush the fluid.

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Eager, accommodating & professional!

Eager, accommodating & professional!

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Service is reliably excellent, fast and thorough.

Service is reliably excellent, fast and thorough.

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Ihadtroublewith my tire pressure, my agent explained everything to me and was very courteous.

Ihadtroublewith my tire pressure, my agent explained everything to me and was very courteous.

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I realized my inspection was over-due and was relieved I could get it done at Valvoline on such short notice after work. It was ...

I realized my inspection was over-due and was relieved I could get it done at Valvoline on such short notice after work. It was convenient and very quick. The people at the Old Liverpool Rd location are always friendly and helpful.

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My TPMS indicated low pressure. This is the first time I have taken advantage of the free tire pressure check/fill. Very nice :- ...

My TPMS indicated low pressure. This is the first time I have taken advantage of the free tire pressure check/fill. Very nice :-)

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good service. pleasant employees.

good service. pleasant employees.

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Everything went well. They were vary efficient and to the point.

Everything went well. They were vary efficient and to the point.

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Friendly communications

Friendly communications

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excellent service, excellent employees

excellent service, excellent employees

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The staff is up front about what you need they show you the filters that need changing , what is the best oil to use etc.. I tru ...

The staff is up front about what you need they show you the filters that need changing , what is the best oil to use etc.. I trust them with my car everytime

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The service professional was friendly and knowledgeable.

The service professional was friendly and knowledgeable.

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Every one was friendly and knowledgeable. The service managers were professional and extremely helpful.

Every one was friendly and knowledgeable. The service managers were professional and extremely helpful.

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Very friendly with me and respectful of eachother

Very friendly with me and respectful of eachother

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Too expensive

Too expensive

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All staff members were very friendly and efficient! They explained all of my options in a way that I could understand. I will de ...

All staff members were very friendly and efficient! They explained all of my options in a way that I could understand. I will definitely return to this location again!

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Quick service

Quick service

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Great service and great people

Great service and great people

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The manager was a yo My girl and she was amazing. Knowledgeable and very courteous

The manager was a yo My girl and she was amazing. Knowledgeable and very courteous

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I like how prompt and thorough the crew was. Sometimes there's pressure to buy parts that I don't want to buy, but not this time ...

I like how prompt and thorough the crew was. Sometimes there's pressure to buy parts that I don't want to buy, but not this time and I appreciate that.

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Megan told me of any potential issues and did not pressure me to buy anything that was unnecessary based on the condition of my ...

Megan told me of any potential issues and did not pressure me to buy anything that was unnecessary based on the condition of my vehicle.

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I was satisfied with my experience because Scott was informative and the oil change went swiftly. Also, because the car is turn ...

I was satisfied with my experience because Scott was informative and the oil change went swiftly. Also, because the car is turned off, I asked to use the Air Conditioned waiting room and was more comfortable during the process.That said, the waiting room smelled poorly and this is the 2nd time it had the same BAD smell. Granted, the bathroom is connected but, something could be done to lower the stench in the waiting room. Air fresheners or something would help but it should be dealt with. If it wasn't extremely hot outside, I would not bother to go in the waiting room. Regarding the waiting room reading material, I liked the baseball program that was from baseball HOF ceremony.

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Fast and friendly. Pricey but you pay for the convenience, and I am okay with that.

Fast and friendly. Pricey but you pay for the convenience, and I am okay with that.

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Exceeded my expectations. Gentleman explained everything clearly. Very nice. Woman was fantastic. Everything was humming like ...

Exceeded my expectations. Gentleman explained everything clearly. Very nice. Woman was fantastic. Everything was humming like a military operation. So glad I went there

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Staff was very personable and explained everything thoroughly. I did not feel pressured to purchase any additional services, whi ...

Staff was very personable and explained everything thoroughly. I did not feel pressured to purchase any additional services, which I appreciated.

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Fast, friendly, no pressure for additional services.

Fast, friendly, no pressure for additional services.

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Too expensive

Too expensive

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No issues, quick and easy service!

No issues, quick and easy service!

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All the staff were friendly and made sure our questions were answered. Very efficient poople

All the staff were friendly and made sure our questions were answered. Very efficient poople

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The manager on duty was very professional friendly and knowledgeable.

The manager on duty was very professional friendly and knowledgeable.

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They were quick and efficient

They were quick and efficient

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Everyone is always very friendly and willing to answer my questions. They are very knowledgeable and explain what they are doing ...

Everyone is always very friendly and willing to answer my questions. They are very knowledgeable and explain what they are doing. Even though they let me know that there are other services and products available besides what I came in for, I never feel pressured to buy anything extra. This last visit for an oil change, I asked the technician's opinion about whether I needed to purchase a new filter. I felt he was being honest with me. As a result, I purchased one new filter but not the other. Next time I come in, I will buy the other one because it will probably need to be changed by then. I live in the Valley in Syracuse but work for the Liverpool school district. Even in the summer when I don't need to go to work, I still drive out to Liverpool to have my oil changed because I am so happy with the service I receive. Thank you very much.

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In a 45 minute lunch period was able to get in and out and back to work on time and the people were all exceptionally courteous ...

In a 45 minute lunch period was able to get in and out and back to work on time and the people were all exceptionally courteous and explained what they were going to do and offerred recommendations for what my car may be needing in the near future to keep it well maintained.

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Friendly service people

Friendly service people

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The attendants were focused on their jobs, that is refreshing, it sets VIOC above the rest. I used this location because of prox ...

The attendants were focused on their jobs, that is refreshing, it sets VIOC above the rest. I used this location because of proximity to job, but the same level of performance has been received at other locations as well. VIOC has my loyalty and thanks.

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The staff didnt try to talk me in to anything I didnt need, they were not high pressure, they were extremely professional and po ...

The staff didnt try to talk me in to anything I didnt need, they were not high pressure, they were extremely professional and polite

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To be highly satisfied you would have to go above and beyond the normal.

To be highly satisfied you would have to go above and beyond the normal.

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Manager was excellent, she was very helpful and professional.

Manager was excellent, she was very helpful and professional.

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Manager was great.

Manager was great.

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The girl in charge...I believe her name was Meghan, really knew her stuff! She was courteous, super knowledgeable, and seemed to ...

The girl in charge...I believe her name was Meghan, really knew her stuff! She was courteous, super knowledgeable, and seemed to really like what she was doing. You are very lucky to have found someone like her!

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They didn’t or enough oil in my car the first time, had to refill it

They didn’t or enough oil in my car the first time, had to refill it

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Met expectation quick friendly service

Met expectation quick friendly service

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Great and courteous staff

Great and courteous staff

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This survey is based on 3 separate visits I had at my location. The service manager Megan (i think) was simply amazing and upon ...

This survey is based on 3 separate visits I had at my location. The service manager Megan (i think) was simply amazing and upon return, she recognized me and the future services I will need for my vehicle. She was extremely knowledgeable and the teamwork was well noted. She has on 2 different occasions gone above and beyond to both serve and educate me concerning my vehicle. I'll keep going to this location for as many services as I can as it isn't a full-service shop.

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I went there for a oil change and I was told that I had a slow leak in the tire and to come back in a couple of days to check. T ...

I went there for a oil change and I was told that I had a slow leak in the tire and to come back in a couple of days to check. The next day I traveled about a half an hour away from home and I go an instant flat tire. The beading on the internal part of the tire seperated.

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prices are very high

prices are very high

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They were busy when I pulled in. I had to move out of line so that another car could be serviced (car was in a different line an ...

They were busy when I pulled in. I had to move out of line so that another car could be serviced (car was in a different line and needed to be moved to the line I was in). I had to move a second time because my line moved faster than the other line and the person in the other line was there before me. The parking area was very small and I have a large vehicle.

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The service was fast and the customer service was excellent.

The service was fast and the customer service was excellent.

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Friendly staff, knowledge of what they were talking about.

Friendly staff, knowledge of what they were talking about.

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The staff is always thoughtful and professional.

The staff is always thoughtful and professional.

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Meaghan was very personable and polite. She took care of everything I needed.

Meaghan was very personable and polite. She took care of everything I needed.

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The wait time to pull in to the bay was far too long

The wait time to pull in to the bay was far too long

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I specifically stated I was on a strict budget and would not be purchasing upgrades from the get go and the salesperson, Susan, ...

I specifically stated I was on a strict budget and would not be purchasing upgrades from the get go and the salesperson, Susan, told me she was going to tell me about all of the upgrades anyway. She did not listen to my request and she took longer than necessary to go through all the upgrades.

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Got my air pressure done for free which I think is an amazing service you offer. There was no wait, I was in and out very fast a ...

Got my air pressure done for free which I think is an amazing service you offer. There was no wait, I was in and out very fast and the technician was so friendly!

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The price and the incouragement to come in before recommended miles by the factory standard

The price and the incouragement to come in before recommended miles by the factory standard

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The staff were very friendly and attentive, providing excellent customer service. The cost of the oil change services at Valvol ...

The staff were very friendly and attentive, providing excellent customer service. The cost of the oil change services at Valvoline are somewhat high in my opinion.

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I find the interaction with staff a bit awkward. Especially when I acknowledged I could change my own air filter and already ha ...

I find the interaction with staff a bit awkward. Especially when I acknowledged I could change my own air filter and already had a tire rotation.

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The price of the oil change was higher than expected

The price of the oil change was higher than expected

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Service is always good at this location and fast.

Service is always good at this location and fast.

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Very professional and did everything I needed in a timely manner

Very professional and did everything I needed in a timely manner

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It was hot day but service was quick.no pressure n discovered a brake light out,so very satisfied n helpful

It was hot day but service was quick.no pressure n discovered a brake light out,so very satisfied n helpful

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I like the service when I don’t have time to change my oil myself

I like the service when I don’t have time to change my oil myself

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everyone was courteous and professional

everyone was courteous and professional

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The service was professional and quick, the employees were able to answer my questions.

The service was professional and quick, the employees were able to answer my questions.

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Manager was amazing as was the other staff. Looked for a bolt because one was missing on my filter when I arrived. Quick conven ...

Manager was amazing as was the other staff. Looked for a bolt because one was missing on my filter when I arrived. Quick convenient and I had a coupon

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Everyone was very courteous and knowledgeable

Everyone was very courteous and knowledgeable

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The cost was a bit more than I expected.

The cost was a bit more than I expected.

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Everyone was very friendly, helpful and knowledgeable. I was told about services they provided/recommend however I was not press ...

Everyone was very friendly, helpful and knowledgeable. I was told about services they provided/recommend however I was not pressured into purchasing them.

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The techs were very polite, worked quickly to complete the oil change, seemed to work well as a team.

The techs were very polite, worked quickly to complete the oil change, seemed to work well as a team.

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Guys and gals were highly knowledgeable, and friendly. They identified special needs of servicing rear wheel drive car.

Guys and gals were highly knowledgeable, and friendly. They identified special needs of servicing rear wheel drive car.

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The girl who was helping, I believe she was the assistant manager, was very helpful. She saw I had a baby and did everything to ...

The girl who was helping, I believe she was the assistant manager, was very helpful. She saw I had a baby and did everything to make things easier for me. She was very friendly and helpful.

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fast easy and they check all my fluids and lights

fast easy and they check all my fluids and lights

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Very friendly and competent employees.

Very friendly and competent employees.

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Every time i come here i get great service! They even do a great job with yearly car inspections. Never had an issue.

Every time i come here i get great service! They even do a great job with yearly car inspections. Never had an issue.

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I was informed with every step they took to change my oil and I felt that they had my best interest at heart.

I was informed with every step they took to change my oil and I felt that they had my best interest at heart.

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Quick, lovely gal rep, to the point and got me out while fully informative.

Quick, lovely gal rep, to the point and got me out while fully informative.

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The staff is always polite & respectful. But once the history of my particular vehicle is loaded up on the computer, the repre ...

The staff is always polite & respectful. But once the history of my particular vehicle is loaded up on the computer, the representative knows the care I give my Jeep & treats it like I do! I've been coming here for years & (so long as the quality of care continues) I will continue to do so!

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It was my first time visiting, and it was very professional but too intense. I enjoyed seeing everything happen. All the staff w ...

It was my first time visiting, and it was very professional but too intense. I enjoyed seeing everything happen. All the staff were great though.

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She was great and very informative. I felt that my car was taken well care of.

She was great and very informative. I felt that my car was taken well care of.

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Everything was good

Everything was good

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always a great staff that treat their customers with respect

always a great staff that treat their customers with respect

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The two women working there were very professional and knowledgeable. Great job!!

The two women working there were very professional and knowledgeable. Great job!!

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It was a NYS inspection - handled quickly.

It was a NYS inspection - handled quickly.

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Quick, courteous and knowledgable

Quick, courteous and knowledgable

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Very friendly service. It was nice to be treated so professionally. I felt like they really cared which is nice this day in age ...

Very friendly service. It was nice to be treated so professionally. I felt like they really cared which is nice this day in age and I don't see it much, other businesses should take note because they know how to take care of customers here!

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The staff was very helpful and friendly, I did not feel pressured to buy a bunch of stuff other than my oriole changed. And the ...

The staff was very helpful and friendly, I did not feel pressured to buy a bunch of stuff other than my oriole changed. And they got me out really quickly.

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The gentlemen were just that, gentlemen. I appreciated them telling me what they were going to do beforehand, i.e. " may I open ...

The gentlemen were just that, gentlemen. I appreciated them telling me what they were going to do beforehand, i.e. " may I open you door to check xyz, please?"They were personable, friendly and conversational all coupled with smiles made for a very pleasant all around encounter!

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It was fine. Take the compliment.

It was fine. Take the compliment.

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I was satisfied...did not have to wait

I was satisfied...did not have to wait

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My skid plate was not secured properly. When I drove my car later in the day I could hear something falling off the vehicle. Loo ...

My skid plate was not secured properly. When I drove my car later in the day I could hear something falling off the vehicle. Looks like all of the screws holding it in came off and the skid plate was dragging on the ground. I currently have it taped to hold it in place until this weekend.

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Always have a good experience here. I probably pay more but with a coupon it's not bad and I trust the service and products I ge ...

Always have a good experience here. I probably pay more but with a coupon it's not bad and I trust the service and products I get.

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Should just ask customer if they're interested in any other service without the sales pitch.

Should just ask customer if they're interested in any other service without the sales pitch.

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I always used Valvoline oil. Good oil n good employee n my son work at Valvoline

I always used Valvoline oil. Good oil n good employee n my son work at Valvoline

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I had the tired rotated. They were not balanced, as far as I know. This made the car very loud to drive and a little uneven.

I had the tired rotated. They were not balanced, as far as I know. This made the car very loud to drive and a little uneven.

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Its was quick efficient and the staff were very friendly

Its was quick efficient and the staff were very friendly

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feel the cost of the oil change is not a great value. I use the service because it is convenient.

feel the cost of the oil change is not a great value. I use the service because it is convenient.

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Great service, and fast as always.

Great service, and fast as always.

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Like the crew that tends to work there. They always seem like a team

Like the crew that tends to work there. They always seem like a team

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fast friendly customer service love women who work at your shops

fast friendly customer service love women who work at your shops

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They were quick and friendly. Felt comfortable with the care my car was receiving

They were quick and friendly. Felt comfortable with the care my car was receiving

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Proffesional service personel. There was a computer glitch and it was handled very quickly.

Proffesional service personel. There was a computer glitch and it was handled very quickly.

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I went in for a simple oil change... ended up spending $218 on other services. Maybe it was good that I did those things as well ...

I went in for a simple oil change... ended up spending $218 on other services. Maybe it was good that I did those things as well, maybe I just fell victim to your advertising ploy. Either way, I'm not fully comfortable with the amount I spent based on the services I received. Too late now.

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The staff at valvoline are wonderful!

The staff at valvoline are wonderful!

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The attendant was informative and made. Sure we didn’t have any questions. Very po;ite and efficient

The attendant was informative and made. Sure we didn’t have any questions. Very po;ite and efficient

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If I could change my oil myself I would not have to pay so much to have this service to my vehicle. Since I am not inclined to d ...

If I could change my oil myself I would not have to pay so much to have this service to my vehicle. Since I am not inclined to do that driving in to a place and spending about 15 minutes to have it done for me is just ok. This is really nothing more than a convenience which does not rate a stellar satisfaction experience for me.

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Everyone was nice. I had no issues.

Everyone was nice. I had no issues.

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The mechanics were so very nice and constantly kept me updated on what they were doing. I was incredibly happy with the service! ...

The mechanics were so very nice and constantly kept me updated on what they were doing. I was incredibly happy with the service!!!!!!!

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When ever I or my fiancé come in for service.The team at the facility on old Liverpool rd are very friendly and always helpful.I ...

When ever I or my fiancé come in for service.The team at the facility on old Liverpool rd are very friendly and always helpful.I wish Valvoline did other services.The problem with most of the other repair shops is they don't treat thier customers as people..All they care about is your wallet.

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Nice, clear and fast.

Nice, clear and fast.

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At this Center, I consistently receive wonderful service -- friendly, polite and knowledgeable mechanics, great product, quick, ...

At this Center, I consistently receive wonderful service -- friendly, polite and knowledgeable mechanics, great product, quick, reliable service!..Last time I was in, one of my tires was very low and they promptly told me that there was an issue there so I was able to avoid a tire situation after that!

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They always do a great job. They are friendly and keep you informed all the way thru the process

They always do a great job. They are friendly and keep you informed all the way thru the process

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The people who had taken care of me were amazing and went veyond expectations great team

The people who had taken care of me were amazing and went veyond expectations great team

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Tim, the person that greeted me and was the one that did my oil change was excellentvery friendly and great customer service ski ...

Tim, the person that greeted me and was the one that did my oil change was excellentvery friendly and great customer service skillshe remember my name fro the last visit

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Because like Donald Trump, valvoline is making America Great Again!

Because like Donald Trump, valvoline is making America Great Again!

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I continue to use this site due to continued customer satisfaction.

I continue to use this site due to continued customer satisfaction.

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They did what I asked them to do

They did what I asked them to do

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They were able to get us in and out as soon as possible with no problem. The staff working was very knowledgeable about what was ...

They were able to get us in and out as soon as possible with no problem. The staff working was very knowledgeable about what was needed to be done and we were very pleased to know that we were in good hands.

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Quick, courteous and professional. staff.......

Quick, courteous and professional. staff.......

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the manager was simply very pleasant

the manager was simply very pleasant

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actually I was highly satisfied and will return for next oil change.

actually I was highly satisfied and will return for next oil change.

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They were nice and knowledgeable. I had decided I was going to get the best wipers, and I needed a tail light. With the oil chan ...

They were nice and knowledgeable. I had decided I was going to get the best wipers, and I needed a tail light. With the oil change and all the extras it was $174., a little steep, but like I said I was winterizing the car and decided to go all out.

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Over 30 minute wait

Over 30 minute wait

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Felt that the price of the oil change was a bit high, but my experience was made much better by the great staff.

Felt that the price of the oil change was a bit high, but my experience was made much better by the great staff.

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Just very satisfied with the service and staff. They always do a good job.

Just very satisfied with the service and staff. They always do a good job.

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Friendly, prompt, knowledgable

Friendly, prompt, knowledgable

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I have been a customer for a while now but moved to Ohio in 2015. There were no Valvolines near me but I come to Syracuse/Liver ...

I have been a customer for a while now but moved to Ohio in 2015. There were no Valvolines near me but I come to Syracuse/Liverpool are a couple of times a year. Every time I come into town I stop by and they are always willing to double check my car and look at anything I ask them to. They are the best!

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Guys are polite quick and efficient.

Guys are polite quick and efficient.

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ONCE i GOT IN, EVERYTHING WENT SMOOTH AND QUICK.

ONCE i GOT IN, EVERYTHING WENT SMOOTH AND QUICK.

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Polite staff, good and quick service.

Polite staff, good and quick service.

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Fast knowledgeable service

Fast knowledgeable service

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Overall, I felt they were on their time and not mine, I was definitely there longer than I had to be and I felt they were slack.

Overall, I felt they were on their time and not mine, I was definitely there longer than I had to be and I felt they were slack.

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This was my first visit to a Valvoline. Even with a coupon I was able to find on my phone (while I waited outside almost 25 or 3 ...

This was my first visit to a Valvoline. Even with a coupon I was able to find on my phone (while I waited outside almost 25 or 30 minutes), I was shocked at the cost (almost $100 for full synthetic...a lot more than I have paid at Goodyear). Although the manager was extremely polite, there were too many upsell attempts and it was just annoying. I wanted an oil change, nothing else but it felt like there were 10 different upsell options.

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The Manager - Brian - went out of his way to help me with a different problem. I needed a number from the remote starter under ...

The Manager - Brian - went out of his way to help me with a different problem. I needed a number from the remote starter under the dash and he got under there and found it for me. This was my husbands car and he lost his remote and the only way to replace it was getting that number for it was an after-market discontinued remote.I could not thank him enough for going out of his way.. And I was able to locate the remote I needed to get it for a Christmas gift for my husband!Very happy, Dawn

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Too expensive - can do own oil change for 35$ and you charges double - crazy

Too expensive - can do own oil change for 35$ and you charges double - crazy

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$72 for an oil change only seems way too much

$72 for an oil change only seems way too much

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Fast & efficient

Fast & efficient

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Thanks form your services

Thanks form your services

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love this location, have used it multiple times for multiple cars!

love this location, have used it multiple times for multiple cars!

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I'm always satisfied from valvoline

I'm always satisfied from valvoline

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I asked to change the wiper blades on my Jeep. The technician said he'd check them first to confirm they needed replacement. ...

I asked to change the wiper blades on my Jeep. The technician said he'd check them first to confirm they needed replacement. Although they looked ok, he said he'd change them for me & let me tell you, the new ones work fabulous! He tried to save me a little money but trusted that I knew that the old ones were brittle & did not clear the rain/snow off my windshield good. I appreciated his concern & his willingness to listen!!!

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I was able to pull right in and have my car serviced in a reasonable time.

I was able to pull right in and have my car serviced in a reasonable time.

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It was the wait to get in. There was a woman that must have been in th parking’lot we had been in line for a long time then had ...

It was the wait to get in. There was a woman that must have been in th parking’lot we had been in line for a long time then had to wait longer because the let her ahead of us.

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Brian’s leadership and customer service abilities were remarkable. We were compensated for our wait very generously and it is ve ...

Brian’s leadership and customer service abilities were remarkable. We were compensated for our wait very generously and it is very appreciated. He clearly explained every service that was offered and insured we were well taken care of in the most efficient way possible. Best experience I’ve had with getting an oil change or car service of any kind. Brian’s kindness and readiness are greatly appreciated. We will definitely be returning and look forward to it.

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I had a coupon for $5 off a conventional oil change which I showed to the technician and I didn't realize it hadn't been taken o ...

I had a coupon for $5 off a conventional oil change which I showed to the technician and I didn't realize it hadn't been taken off until later.

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Fast friendly service

Fast friendly service

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Only because of the long wait for an inspection.

Only because of the long wait for an inspection.

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I was somewhat surprised at the price.

I was somewhat surprised at the price.

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Friendly, knowledgable supervisor. Efficient staff.

Friendly, knowledgable supervisor. Efficient staff.

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yes it was wonderful. Brian was great

yes it was wonderful. Brian was great

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Fast service

Fast service

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no coupon in feb. and price was $60. I had a $15. off coupon and the price was still $60.

no coupon in feb. and price was $60. I had a $15. off coupon and the price was still $60.

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I didn't feel pressured to buy anything. The showed me all my filters and let me decide if I wanted. I kinda thought I would b ...

I didn't feel pressured to buy anything. The showed me all my filters and let me decide if I wanted. I kinda thought I would be needing new ones as those filters were 4 yrs old as it was. Very dirty too. So I did buy new and I had a coupon which they accepted and gave me a discount also. The total bill was very reasonable and I am happy with their service. I will go back again.

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The technicians were very efficient and courteous.

The technicians were very efficient and courteous.

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Very professional , fast , and interact with their customers in a great fashion.

Very professional , fast , and interact with their customers in a great fashion.

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The service was performed quickly and they let me know what preventative maintenance I should do and explained it clearly. They ...

The service was performed quickly and they let me know what preventative maintenance I should do and explained it clearly. They did not have the part to replace my air filter but still let me know it needed to be replaced and recommended where to get the part.

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Above and beyond... expertise and knowledge unmatched

Above and beyond... expertise and knowledge unmatched

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It took a much longer time then usual.

It took a much longer time then usual.

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Tim and Terry were very friendly and helpful. I appreciated their banter which made the experience quick and pleasant

Tim and Terry were very friendly and helpful. I appreciated their banter which made the experience quick and pleasant

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The wait was very long. I think I spent over an hour there total. I know you used to advertise 15 minute oil changes but it sure ...

The wait was very long. I think I spent over an hour there total. I know you used to advertise 15 minute oil changes but it surely was not.

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The manager, Brian at Valvoline on Old Liverpool Road Liverpool, NY is absolutely amazing. As well as everyone else helping me t ...

The manager, Brian at Valvoline on Old Liverpool Road Liverpool, NY is absolutely amazing. As well as everyone else helping me there they were awesome. I felt very confident I was in good hands as I do not know much about cars. I appreciate everything they did for me.

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I was instantly greeted. My husband was in the other bay, we met there and as soon as I got there the staff greeted me and ackno ...

I was instantly greeted. My husband was in the other bay, we met there and as soon as I got there the staff greeted me and acknowledged our military service as a discount. This appreciation was wonderful.

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Andy is very professional and knowledgeable

Andy is very professional and knowledgeable

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Brian & Phoenix were outstanding in their service, speed and knowledge! Very professional!

Brian & Phoenix were outstanding in their service, speed and knowledge! Very professional!

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I really liked Tim he made the experience friendly and funny. He's a good guy and didn't pressure me for add-ons. I will definit ...

I really liked Tim he made the experience friendly and funny. He's a good guy and didn't pressure me for add-ons. I will definitely retune for future service.

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The personal were very friendly, helpful and seem to know about everything I had questions on. Well done

The personal were very friendly, helpful and seem to know about everything I had questions on. Well done

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The manager went above and beyond to explain everything and answer all of my questions - including showing me the parts under th ...

The manager went above and beyond to explain everything and answer all of my questions - including showing me the parts under the hood instead of bringing them over to me when I requested to do so! I had previously had such a bad experience with a different valvoline location involving extreme up-charging - to the tune of 4x the original quoted price - that I actually ended up boycotting the franchise altogether for a decade. Fast forward 10 years and I had a coupon and a road trip coupled with that valvoline being open and ready to get to work on my car immediately, I decided to give them another chance. They did not disappoint! In fact, upon hearing my previous boycott explanation, the manager refused my coupon and instead gave me an even better deal! I am incredibly grateful for what he did for me. He singlehandedly earned my business and loyalty back for the company. I have already sung this stores praises to several people, and have recommended it wholeheartedly and without hesitation. Thank you!

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They were extremely short staffed however they were very through and fast in the service that they provided to us. We brought i ...

They were extremely short staffed however they were very through and fast in the service that they provided to us. We brought in two vehicles at the same time and both were done within minutes of each other. The staff was friendly and knowledgeable. They made sure we understood everything and we were done in a relatively short amount of time considering.

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Polite and good service. I will be back and so will my family

Polite and good service. I will be back and so will my family

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polite crew who explained everything well

polite crew who explained everything well

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quick service, offered additional serivces , in and out with no hassles

quick service, offered additional serivces , in and out with no hassles

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The wiper was too expensive. They did not tell me how much it would cost before they put it on. The price when Iast put it on wa ...

The wiper was too expensive. They did not tell me how much it would cost before they put it on. The price when Iast put it on was 10.00 and Monday off last week it was ,20.00.that is 50 percentage raise in price. Not a happy camper.

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Wating room doesnt have a tv nor vending machine for waiting customers

Wating room doesnt have a tv nor vending machine for waiting customers

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I was provided all of the information that I needed to make additional purchases at this site and I was not pressured to make pu ...

I was provided all of the information that I needed to make additional purchases at this site and I was not pressured to make purchases that I didn't want at that time. The staff is professional and friendly.

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Go there all the time. I'm comfortable with what they do

Go there all the time. I'm comfortable with what they do

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I love that You Have Women Working in your Stores . Good job keep it up

I love that You Have Women Working in your Stores . Good job keep it up

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The staff and especially the manager went above and beyond to make this a pleasant experience. I will continue to go to this pa ...

The staff and especially the manager went above and beyond to make this a pleasant experience. I will continue to go to this particular location because of the thoughtfulness of the staff.

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Quick and personable service..no pressure to buy extra services!

Quick and personable service..no pressure to buy extra services!

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The staff was very kind and welcoming. Very knowledgeable on cars and services.

The staff was very kind and welcoming. Very knowledgeable on cars and services.

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I have used the same service center for the past few years for oil changes and state inspections. I am almost always able to get ...

I have used the same service center for the past few years for oil changes and state inspections. I am almost always able to get right in. The staff is friendly, knowledgeable, and the work is done quickly. Services are offered, but if declined, there is no extra pressure to buy them.

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Everyone was extremely friendly and helpful, they made recommendations but were not pushy which I feel is very important. I will ...

Everyone was extremely friendly and helpful, they made recommendations but were not pushy which I feel is very important. I will continue to use your services.

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Will have to make a return trip because they did not turn off the "check maint." light on my dashboard.

Will have to make a return trip because they did not turn off the "check maint." light on my dashboard.

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Everyone was friendly and funny, did their job with attention and profession, Enjoyed my time there.

Everyone was friendly and funny, did their job with attention and profession, Enjoyed my time there.

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The staff at this location were very friendly and knowledgeable. The manager checked on the service afterwards. I appreciated th ...

The staff at this location were very friendly and knowledgeable. The manager checked on the service afterwards. I appreciated the time and detail in making sure that all service was completed. I was extremely satisfied with the service and I will return again.

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The service is always fast and the staff are professional, but I find the prices to be high. I can get oil changes for much chea ...

The service is always fast and the staff are professional, but I find the prices to be high. I can get oil changes for much cheaper elsewhere.

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The staff were courteous and knowledgeable, and explained everything they were doing and checking.

The staff were courteous and knowledgeable, and explained everything they were doing and checking.

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I had a small issue at another Valvoline. I stopped to have the fluids checked. Brian and the staff immediately rectified the is ...

I had a small issue at another Valvoline. I stopped to have the fluids checked. Brian and the staff immediately rectified the issue and communicated with the Valvoline that had made the mistake that caused me to make another visit to Valvoline.This type of service can be rare. When payingA premium price one expects to be treated in a professional manner. Brian and the staff are a Shining example for all of your locations to strive for.

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very professional staff

very professional staff

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the service took 35-40 minutes. the oil type I desired had run out

the service took 35-40 minutes. the oil type I desired had run out

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Quick, friendly, knowledgeable and I had a coupon!

Quick, friendly, knowledgeable and I had a coupon!

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Excellent service, friendly service, quick service.

Excellent service, friendly service, quick service.

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Great service very fast

Great service very fast

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The staff is friendly and professional

The staff is friendly and professional

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quick and easy nys inspection

quick and easy nys inspection

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They were all business and no nonsense got me in done and out .

They were all business and no nonsense got me in done and out .

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I waited a total of about 35-40 minutes before I was even directed into a bay to change my oil. the employee then took apart my ...

I waited a total of about 35-40 minutes before I was even directed into a bay to change my oil. the employee then took apart my glovebox looking for a filter that was not even present in my car. the entire process took another 30 minutes. i've never been to a valvoline that took longer than the15-20 minutes they advertise. i will not return to this valvoline on old liverpool road due to the lack of speed and sloth paced work performed and lack of knowledge.

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I have been to other locations in the past and i have really had just an OK experience, but in this location on Old Liverpool Ro ...

I have been to other locations in the past and i have really had just an OK experience, but in this location on Old Liverpool Road, the staff is at a whole new level. My service was phenomenal!! The staff member that greeted me was very attentive and he kept me informed the whole time about my wait. When the oil change started i told him that the previous Valvoline location i had attended, had over torqued the screws in my oil pan plug. Not only did he replaced the screw and washer, but he gave me a discount for my previous service experience, WOW! I was very impressed, the whole service was a breeze and i will definitely be coming back to this location for my next oil change and air filter replacement. Great Job!

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Friendly staff Easy to deal with

Friendly staff Easy to deal with

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The technicians were very knowledgeable and helpful, a much better experience than what I've experienced at other Valvoline's.

The technicians were very knowledgeable and helpful, a much better experience than what I've experienced at other Valvoline's.

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I was not able to wait in line to long being on lunch , the manager assist he would get me in and out as quickly as possible

I was not able to wait in line to long being on lunch , the manager assist he would get me in and out as quickly as possible

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The staff were very well knowledgeable and friendly but the price for an oil change is too high. I can go anywhere else and pay ...

The staff were very well knowledgeable and friendly but the price for an oil change is too high. I can go anywhere else and pay half the price. I knew someone that worked there so I saved $7 and I still paid double what I normally pay somewhere else. I won't go back until valvoline prices are more comparable.

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Everything was done efficiently and professionally

Everything was done efficiently and professionally

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I was satisfied with my visit

I was satisfied with my visit

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My first experience at Valvoline was amazing. I had a technician who walked me through everything that was going to be done wit ...

My first experience at Valvoline was amazing. I had a technician who walked me through everything that was going to be done with my car, suggested some services, and was just so polite. You guys are doing a great job!

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as expected

as expected

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Jeremy was personality plus! He was friendly, knowledgable and made suggestions but wasn't pushy! I was in and out like clockwor ...

Jeremy was personality plus! He was friendly, knowledgable and made suggestions but wasn't pushy! I was in and out like clockwork! Great service!

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The Shop Manager, Brian, was very congenial and instructive. He explained all service. The other staff in the Shop were upbeat a ...

The Shop Manager, Brian, was very congenial and instructive. He explained all service. The other staff in the Shop were upbeat and had good attitudes. I am a frequent customer at this shop. I have never had a problem. Today or any other time I have been here. Always a good crew.

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Brian and his staff at the Liverpool station literally saved my life. They discovered a brake leak that, if left untouched, woul ...

Brian and his staff at the Liverpool station literally saved my life. They discovered a brake leak that, if left untouched, would have certainly killed me on the highway as I was about to leave for the interstate. I owe them a great deal of thanks. They are ALWAYS professional and fun to be around. They do a great job on my vehicles. Brian treats his staff very well and it is evident by the smiles on their faces ever time I enter the place, they are all happy and doing the best job possible. The place is spotlessly clean, the employees are super friendly and knowledgeable. I never feel pressured to buy extra things and they are quick to help me with a correct decision on my vehicles. My last visit I had them to a transmission service that was nearly 20,000 miles overdue because I was remiss in getting it done. They showed me the fluid going in and out of the car (a buick which was not easy to work on) and I was very grateful to know how well my car was being taken care of. These guys all need a bonus or a raise or some 5 star recognition of the way they represent your company. You should honor them for being such valued employees. I trust them implicitly. Thanks guys~!

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Technician, James, did a great job. He checked all fluids, air filter, and tire pressure. I was very satisfied with the experien ...

Technician, James, did a great job. He checked all fluids, air filter, and tire pressure. I was very satisfied with the experience.

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good and friendly service

good and friendly service

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Once inside they were quick and efficient. I had to wait for 2 cars and staff did the preliminary tests, battery etc while I was ...

Once inside they were quick and efficient. I had to wait for 2 cars and staff did the preliminary tests, battery etc while I was waiting outside

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Professional polite staff. Great job while being so busy.

Professional polite staff. Great job while being so busy.

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Had a problem with the AC that I had recharged a month earlier. Brian was more than helpful when he recharged system again. We h ...

Had a problem with the AC that I had recharged a month earlier. Brian was more than helpful when he recharged system again. We had to go on a trip and weather was going to be in the 90s and no mechanics were available until next week.

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Always a nice experience when I am in need of an oil change. the employees are very knowledgeable and inform me of all options. ...

Always a nice experience when I am in need of an oil change. the employees are very knowledgeable and inform me of all options.

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Great service, good people , enjoy going to this facility!

Great service, good people , enjoy going to this facility!

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Quick easy friendly service

Quick easy friendly service

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Great job thanks!

Great job thanks!

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The csr Jason was friendly and knowledgeable

The csr Jason was friendly and knowledgeable

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friendly staff and didn't feel I was being pressured to add things on to my oil change

friendly staff and didn't feel I was being pressured to add things on to my oil change

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Brian was excellent.. he didn't push anything on me but just recommended the services I needed.. he is a people person and that ...

Brian was excellent.. he didn't push anything on me but just recommended the services I needed.. he is a people person and that is nice for a neighborhood place. I usually go to this one and I will continue.

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I always go to this valvoline. They always do a fantastic job. They always let me know what needs to be done on my vehicle and n ...

I always go to this valvoline. They always do a fantastic job. They always let me know what needs to be done on my vehicle and never try to force me to do it if I don't want to, they just recommend the service. They always have a Great attitude and are very friendly.

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I made it clear that I was there simply to get an oil change and nothing else as I was on my lunch break. I was asked if I wante ...

I made it clear that I was there simply to get an oil change and nothing else as I was on my lunch break. I was asked if I wanted to have this checked or have this done, blah blah blah. No! Just the oil change that's it.

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Just needed fluids topped off between oil changes because of a high mileage vehicle. They offered and checked my tire air level ...

Just needed fluids topped off between oil changes because of a high mileage vehicle. They offered and checked my tire air levels too and found one very low, therefore I am very grateful for the services offered as a regular customer.Thanks!

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main reason was the politeness of the employees and willingness to explain things clearly and not try to push for parts/services ...

main reason was the politeness of the employees and willingness to explain things clearly and not try to push for parts/services not needed

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the gentleman that work changing the oils were super professional, friendlymy daughters were super impressed how well educated a ...

the gentleman that work changing the oils were super professional, friendlymy daughters were super impressed how well educated and friendly they were.awesome Job!!!

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Very friendly ..great customer service. All the guys were great!!

Very friendly ..great customer service. All the guys were great!!

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Professional qualified helpful staff working in a totally equipped facility to do the services they sell.

Professional qualified helpful staff working in a totally equipped facility to do the services they sell.

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My filters needed changing and I was going to let them. So he was trying to fit the one back in my glovebox. It didn't fit. He s ...

My filters needed changing and I was going to let them. So he was trying to fit the one back in my glovebox. It didn't fit. He said I tried to make you one but it doesn't work. The more I think about it the madder I get. So I was going to be charged $40 for a filter that wasn't the right one for my car?!?! I will probably never go back. What else did you make fit?

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My tire pressure light is still on even though they said they put air in my tires.

My tire pressure light is still on even though they said they put air in my tires.

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The customer service was great and the services provided for me was good as well.

The customer service was great and the services provided for me was good as well.

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I get an oil change every three weeks. (I drive 40,000 miles a year). The best employee that you have is Mitchell. Mitchell is a ...

I get an oil change every three weeks. (I drive 40,000 miles a year). The best employee that you have is Mitchell. Mitchell is always very friendly, has a smile on his face and is very professional. Mitchell makes every person feel like they are important. Sometimes I go to get an oil change and I am in a less than great mood. Mitchell always changes that. He also has a good understanding of cars.

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Phoenix, Brian and Cody were fantastic! I've never been in and out of somewhere so quickly! And I've been through a few McDonald ...

Phoenix, Brian and Cody were fantastic! I've never been in and out of somewhere so quickly! And I've been through a few McDonald's in my day. I came in for an oil change, and they somehow made it enjoyable and a learning experience to say the least. I will come here for my oil changes until the day I die

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No waiting and oil change was done quickly

No waiting and oil change was done quickly

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Jason, was very friendly and very through and efficent

Jason, was very friendly and very through and efficent

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The Asst. Manager Jason Coleman was the kind of customer service professional that everyone hopes they will encounter. He was k ...

The Asst. Manager Jason Coleman was the kind of customer service professional that everyone hopes they will encounter. He was knowledgeable, friendly, competent, and made me feel comfortable with my oil change.

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I was very satisfied, the people were very friendly and helped us out with our oil change, to get us in and out.....

I was very satisfied, the people were very friendly and helped us out with our oil change, to get us in and out.....

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Employees were friendly and informative. Very professional and prompt service.

Employees were friendly and informative. Very professional and prompt service.

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Simply, as always, the attempts to upsell and add on are a little annoying. The employees did a great job and weren't pushy at ...

Simply, as always, the attempts to upsell and add on are a little annoying. The employees did a great job and weren't pushy at all, but the corporate design of highlighting every available service and making you decline each one isn't my favorite. I know what I need and why I am there, if I also wanted a coolant flush or my differential oil changed, I would ask for it.

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Everyone was courteous and knowledgeable about the products. I was in and out of there quickly which is exactly what I needed. T ...

Everyone was courteous and knowledgeable about the products. I was in and out of there quickly which is exactly what I needed. The manager was great!

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Jason was amazing! I had to be somewhere in 20 minutes and he was able to get me in and out in less than that. The whole crew in ...

Jason was amazing! I had to be somewhere in 20 minutes and he was able to get me in and out in less than that. The whole crew in bay two was awesome! They were efficient and knew their jobs well!

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it feels like the tech is forced to make the hard sell for more services to my vehicle. even though when I said no he would say ...

it feels like the tech is forced to make the hard sell for more services to my vehicle. even though when I said no he would say ok

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I was serviced as quickly as the opportunity permitted and was handled courteously and professionally by the staff.

I was serviced as quickly as the opportunity permitted and was handled courteously and professionally by the staff.

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fast and good service thank you

fast and good service thank you

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I loved my experience. All the workers were courteous and clear about what needed to be done. However, I was a little disappoi ...

I loved my experience. All the workers were courteous and clear about what needed to be done. However, I was a little disappointed at the price of a car battery as I feel $150 is a bit steep even given that it's got a five year warranty. Regardless, I will continue to take my car to Valvoline whenever I am in Liverpool, NY and will recommend it to friends and family.

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My vehicle has over 240,000 miles onIt and I have owned it since it had 90,000 miles. Valvoline has kept it running fine

My vehicle has over 240,000 miles onIt and I have owned it since it had 90,000 miles. Valvoline has kept it running fine

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Good service!

Good service!

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I'm not sure they were fine

I'm not sure they were fine

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Super friendly and efficient staff!

Super friendly and efficient staff!

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Consistency at every visit across multiple sites. Always same friendly service.

Consistency at every visit across multiple sites. Always same friendly service.

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I was highly impressed with the staff. They were informative and friendly. You felt welcome by them and felt confident in their ...

I was highly impressed with the staff. They were informative and friendly. You felt welcome by them and felt confident in their abilities based on their efficiency and explanations they gave.

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I don't often fill out surveys but felt that I had to this time. Mitch and Cody were great, I was in a hurry, and its never easy ...

I don't often fill out surveys but felt that I had to this time. Mitch and Cody were great, I was in a hurry, and its never easy to work with a customer that starts the visit stating "Hi, I'm in a rush". Both Cody and Mitch were extremely professional. Although Mitch knew I was in a hurry, he didn't skip any of the standard checks during the visit and made sure he explained everything. Mitch/Cody said it would probably take X minutes to finish the oil change, I was out well before the time they quoted and had plenty of time to make it to my meeting. Top notch service by these two. Thanks for a quick and easy visit.

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Manager was terrific. He explained everything and was very professional and pleasant.

Manager was terrific. He explained everything and was very professional and pleasant.

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The staff is very efficient and knowledgeable.

The staff is very efficient and knowledgeable.

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Somewhat fast service even though they struggle to get the wheel covers off, could have asked me. They figured it out.

Somewhat fast service even though they struggle to get the wheel covers off, could have asked me. They figured it out.

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Very pleasant staff, no waiting and service was great.

Very pleasant staff, no waiting and service was great.

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Inspection no problem. Satisfied.

Inspection no problem. Satisfied.

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Brian and his crew were fast and friendly.

Brian and his crew were fast and friendly.

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Friendly courteous staff. Was in and out quickly

Friendly courteous staff. Was in and out quickly

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I can always rely on honesty at Valvoline. I greatly appreciate the professionalism, efficiency, and service I can trust.

I can always rely on honesty at Valvoline. I greatly appreciate the professionalism, efficiency, and service I can trust.

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Courteous and efficient service. Also honored competitor coupon which helped.

Courteous and efficient service. Also honored competitor coupon which helped.

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Had a great and fast service :)

Had a great and fast service :)

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Mitchell was great. He was friendly, energetic and all around pleasant to deal with!

Mitchell was great. He was friendly, energetic and all around pleasant to deal with!

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very professiional

very professiional

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Every employee was very knowledgeable about the services they provided.Every effort they made was to ensure that I was completly ...

Every employee was very knowledgeable about the services they provided.Every effort they made was to ensure that I was completly satisfied.I highly reccommend this Valvoline Center on Old Liverpool Road.Joan R.Boright

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I have been going to this location and another one in town for a couple years now. I've always felt that the script the staff u ...

I have been going to this location and another one in town for a couple years now. I've always felt that the script the staff uses made them sound disingenuous. This time, although all the information was conveyed the same, their tone/delivery made them seem more like real people. I was very pleased with my experience with the manager and his staff.

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The team was very sufficient and treated myself and my vehicle with care. They made recommendations on work that my need to be ...

The team was very sufficient and treated myself and my vehicle with care. They made recommendations on work that my need to be done in the future without pressuring me. I will be back to get that work done. I am a very satisfied customer.

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Staff was knowledgable and friendly...we've gone there for oil changes for many years (same location)...I trust them.

Staff was knowledgable and friendly...we've gone there for oil changes for many years (same location)...I trust them.

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I thought the year of my car NY State Inspection cost was lower the what I was charged

I thought the year of my car NY State Inspection cost was lower the what I was charged

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Prices are very high

Prices are very high

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Was satisfied

Was satisfied

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All the guys there are always super friendly and courteous. They take time to make sure they let me know what maintenance will b ...

All the guys there are always super friendly and courteous. They take time to make sure they let me know what maintenance will be coming up and are always all smiles. I will continue coming to this location because I know they'll take care of me. The manager even took the time to see if he could help me out with an out of place reflector in my headlight- he went above and beyond for me. I would be very highly recommend these guys.

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Scott did my service and was friendly and professional!

Scott did my service and was friendly and professional!

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They did everything right and they could not have been nicer

They did everything right and they could not have been nicer

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The customer service person was knowledgeable without being condescending. Not pushy.

The customer service person was knowledgeable without being condescending. Not pushy.

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I had to ask if the transmission was checked

I had to ask if the transmission was checked

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The friendliness of the staff and observations of how they work together. Great atmosphere, professional and focused.

The friendliness of the staff and observations of how they work together. Great atmosphere, professional and focused.

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Great service

Great service

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Great customer service. Technicians checked a transmission leak for me and gave me information to take to my mechanic

Great customer service. Technicians checked a transmission leak for me and gave me information to take to my mechanic

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they were understaffed and it took longer than usual

they were understaffed and it took longer than usual

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Professional

Professional

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Excellent service, awesome customer service. Very short wait time. Thank you.

Excellent service, awesome customer service. Very short wait time. Thank you.

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I love the teamwork of the staff members. Everyone there was involved in the process. Excellent communication between staff and ...

I love the teamwork of the staff members. Everyone there was involved in the process. Excellent communication between staff and customer.

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Checked several items on my car that went beyond the basic oil change

Checked several items on my car that went beyond the basic oil change

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courteous and knowledgeable

courteous and knowledgeable

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Solid communication about all services

Solid communication about all services

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I greatly appreciate the quick, honest service. The highly skilled woman who waited on me and assured everything was done well ...

I greatly appreciate the quick, honest service. The highly skilled woman who waited on me and assured everything was done well was very knowledgeable and customer oriented.

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The guys were very friendly and efficient.

The guys were very friendly and efficient.

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This is a fantastic location - I have never had bad service here, and will make sure to continue to go here as well as recommend ...

This is a fantastic location - I have never had bad service here, and will make sure to continue to go here as well as recommend to others. Wonderful, friendly and helpful team. You have a very good group here.

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Everyone was great and friendly. I also now have to make dream catchers for them

Everyone was great and friendly. I also now have to make dream catchers for them

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The reps were courteous, professional, and easy going.

The reps were courteous, professional, and easy going.

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When I first moved to this area this was the first place I went to for my oil change. I continue to go here because the people ...

When I first moved to this area this was the first place I went to for my oil change. I continue to go here because the people are friendly and they have my records and history of oil changes. I think the oil changes are pricey but I go for the customer services. I don't mine paying a little more.

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The staff was very welcoming and helpful. They explained everything they did while being while being personable!

The staff was very welcoming and helpful. They explained everything they did while being while being personable!

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Knowledgeable...professional....timely....cost.....friendliness....All tremendous aspects to be involved with as a consumer.

Knowledgeable...professional....timely....cost.....friendliness....All tremendous aspects to be involved with as a consumer.

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Quick service, folks responsive and polite

Quick service, folks responsive and polite

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Very professional and friendly staff. The care I received was far superior than where I purchased my vehicle.

Very professional and friendly staff. The care I received was far superior than where I purchased my vehicle.

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They didn't try to up-sell me products I didn't want or need

They didn't try to up-sell me products I didn't want or need

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I was greeted promptly, taken right in, they took me in within 5 minutes, we talked about how old my car was and types of oil ch ...

I was greeted promptly, taken right in, they took me in within 5 minutes, we talked about how old my car was and types of oil changes (we agreed on a conventional oil change). I asked to have my tires rotated, he found a flaw with one of my tires and halted the rotation. Did not charge me. I was very satisfied with my visit, but I always am.

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They were so helpful

They were so helpful

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Staff discovered that my setpentine belt was cracked and could potentially cause a breakdown. This is worth mentioning because ...

Staff discovered that my setpentine belt was cracked and could potentially cause a breakdown. This is worth mentioning because I had just picked up my vehicle at the dealership, where they claimed that they did a complete physical inspection. They completely missed this.

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The gentleman working on my car were knowledgenable, comical and friendly.... I'll definitely be back for my next oil change!

The gentleman working on my car were knowledgenable, comical and friendly.... I'll definitely be back for my next oil change!

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All of the service techs explained everything to me fully in terms i could understand.

All of the service techs explained everything to me fully in terms i could understand.

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I love how the staff is trained not to pressure customers for additional services. I also like that things are inspected and I a ...

I love how the staff is trained not to pressure customers for additional services. I also like that things are inspected and I am shown , and explained, why I may need new items. Well trained techs. And they communicate to each other very well .

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It was an all over enjoyable experience. They took the time to talk to me and not at me. They very obviously were very at ease w ...

It was an all over enjoyable experience. They took the time to talk to me and not at me. They very obviously were very at ease with their job, surroundings and co-workers.

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The staff was very friendly and quick. No pressure to upgrade to one the the different oil types. I had an inspection, oil chang ...

The staff was very friendly and quick. No pressure to upgrade to one the the different oil types. I had an inspection, oil change and tire rotation in under 40 minutes. I have made appointments at other places and been given a time to come back for my vehicle just to be told I have to wait another two hours. I'll go to Valvoline any day. Thank you Andrea!

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The staff there were courteous, helpful, informed and were accommodating.The service team consisted of the following: CSR: Ondre ...

The staff there were courteous, helpful, informed and were accommodating.The service team consisted of the following: CSR: Ondrea - registered the vehicle and explained about what the types of services offered by Valvoline. She explained the reasons behind each service package and I chose those that I wanted.Topside: Rebekah - checked the car thoroughly well (battery, fluid levels, etc.), and went beyond her call of duty. She provided safety information, the "what, why and when" type of advise as far car maintenance is concerned. She asked Michell to check where did the unusual noise came from. She asked Michelle to top-up oil in the differential.Topside: Cody: Cody checked the tire pressures and adjusted the pressure accordingly.Bottom side: Michell: Did all the oil change, checking the differential, etc.

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I have been to other Valvoline places and the service people were not as friendly and polite. I will go back to this one for my ...

I have been to other Valvoline places and the service people were not as friendly and polite. I will go back to this one for my service.

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It's a great place to get NYS inspection done. They can't and won't try to sell me on items that I don't really need to pass in ...

It's a great place to get NYS inspection done. They can't and won't try to sell me on items that I don't really need to pass inspection. I don't need an appointment and service is quick.

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Quick and easy

Quick and easy

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Because they passed my 2014 Volvo S60 very quickly

Because they passed my 2014 Volvo S60 very quickly

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Staff was great especially since it was Christmas Eve!

Staff was great especially since it was Christmas Eve!

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Jason, Cody and Ondrea were more than great! I actually had a good time and learned a lot from all three of these individuals. B ...

Jason, Cody and Ondrea were more than great! I actually had a good time and learned a lot from all three of these individuals. Best experience ever. They are a great team!! Thank you! I'll be back

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Mitchell, Cody and Ondrea we very professional, friendly and did an outstanding job. They should be commended for the very good ...

Mitchell, Cody and Ondrea we very professional, friendly and did an outstanding job. They should be commended for the very good job all of them did. I appreciate it very much. Thank you again. Merry Christmas.

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Singing was great friendly staff

Singing was great friendly staff

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Because of my truck being a new purchase for myself I was not sure how long it should have taken. Although there was a issues wi ...

Because of my truck being a new purchase for myself I was not sure how long it should have taken. Although there was a issues with the skid plate and the rep did not express confidents on reattaching it. also they had dropped a bolt and did not acknowledge it till I said something. After that was resolved all employees did at steady time keep me in the loop with the progress, Which did ease my mind a bit.

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I was highly satisfied with valvoline customer service.. The staff was very honest, concerning, and answered all my necessary ...

I was highly satisfied with valvoline customer service.. The staff was very honest, concerning, and answered all my necessary questions.

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Too much upselling.

Too much upselling.

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Very professional

Very professional

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Your staff was friendly and knowledgeable. I had absolutely no problem with the service that they provided. However I simply ca ...

Your staff was friendly and knowledgeable. I had absolutely no problem with the service that they provided. However I simply cannot afford to pay the prices you charge for an oil change. Each time I go it gets higher. I spent over $70 even with a coupon that covered the wiper blade I replaced! I can have the same service done at my local shop for $29.95. I will not be returning to Valvoline again.

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Very personable technician. The routine and regiment of your service process makes it feel like nothing will be missed

Very personable technician. The routine and regiment of your service process makes it feel like nothing will be missed

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The staff was great. I always used a dealer up to this point. I will now go to Valvoline every time I need oil change, tires r ...

The staff was great. I always used a dealer up to this point. I will now go to Valvoline every time I need oil change, tires rotated. It was fast, convenient and easy as could be. The main girl that dealt with me was pretty on top of things, she is a true asset to the company.

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Everyone was very professional. They took time to explain anything I had a question about. Service was fast and efficient. Very ...

Everyone was very professional. They took time to explain anything I had a question about. Service was fast and efficient. Very pleased with my visit. Was unsure about using Valvoline again after a bad experience at another location. Will definitely return to this store!!

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The attendant who worked with me is a manager .. I can't say enough about just how kind friendly and happy he was.. It showed he ...

The attendant who worked with me is a manager .. I can't say enough about just how kind friendly and happy he was.. It showed he loves his job.. It made my time enjoyable even after a hard day at work.. I hope he is there the next time I am there.. Even when the employee who was working on the oil change could not lock something in.. He went directly over to him and showed him how to do it.. Then after he did patted this man on the shoulder and reassured him it was ok.. I hope u know just how valuable he is to your company and how I will be returning to that exact place hoping he works with me again..

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They are always very friendly and professional. It's fast,don't have to make appointments,and I feel good when I remember I née ...

They are always very friendly and professional. It's fast,don't have to make appointments,and I feel good when I remember I néeds to change my oil. I also try and do it on a day that the weather is good so the people working on my car are warm and dry. It's a hard job and a dirty one I respect the people that do this for a living. Hope you pay them well!

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Everyone was on point and very helpful

Everyone was on point and very helpful

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Fantastic as usual!

Fantastic as usual!

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Staff was quick and informative

Staff was quick and informative

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I have been coming To Valvoline on Old Liverpool Rd for quite some time now. The reason I come back is because Rebekah always gi ...

I have been coming To Valvoline on Old Liverpool Rd for quite some time now. The reason I come back is because Rebekah always gives amazing service. Today I came with my new car and she remembered me. She does not pressure me to buy anything additional, she explains terms I'm not sure of, and she takes the time to explain the mileage and when I should come back. Also, the staff is high energy and I can always count on laughing a few times during my time with them. Great work everyone , It's noticed and appreciated.

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it was fine people friendly and coutious

it was fine people friendly and coutious

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friendly, knowledgeable staff. Quality service done timely.

friendly, knowledgeable staff. Quality service done timely.

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Very friendly, quick service.

Very friendly, quick service.

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They are always friendly and very helpful in what maintenance needs to be done

They are always friendly and very helpful in what maintenance needs to be done

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staff was courteous and friendly.

staff was courteous and friendly.

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The staff were extremely friendly and quick service.

The staff were extremely friendly and quick service.

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I am always in and out with out a problem

I am always in and out with out a problem

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Always quick and friendly service. This location is close to home.The only problem I had was finding the entrance in the dark. E ...

Always quick and friendly service. This location is close to home.The only problem I had was finding the entrance in the dark. Entrance to property was not lit at all and the building itself had no lights on. The "open" sign in the window was the only reason I came in.

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Fast friendly service answered my questions great experience

Fast friendly service answered my questions great experience

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All the technicians did a great job !!!!! They all deserve a raise for great customer service; friendly, fast, ande efficienct.

All the technicians did a great job !!!!! They all deserve a raise for great customer service; friendly, fast, ande efficienct.

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Happy service

Happy service

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The staff was friendly, knowledgeable and pleasant. Work was done quickly and efficiently.

The staff was friendly, knowledgeable and pleasant. Work was done quickly and efficiently.

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Excellent customer service experience

Excellent customer service experience

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The woman who performed the service was very friendly. I had an engine light on and she plugged in the computer to see what the ...

The woman who performed the service was very friendly. I had an engine light on and she plugged in the computer to see what the issue was. It appeared to be an emissions leak (which I have had before on this car) so, when I asked, she reset the engine light for me. I had planned to take the car to a mechanic so this saved me time and money.

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My server was great and knew a lot about what she was talking about. Very friendly and quick service:)

My server was great and knew a lot about what she was talking about. Very friendly and quick service:)

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I came in just for the oil change but felt pressured to do more. The staff went on and on about other services available that I ...

I came in just for the oil change but felt pressured to do more. The staff went on and on about other services available that I wasn't interested in. The price was also higher than I expected. In the past I have gotten oil changes for much cheaper at other places.

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The staff wa very pleasant which counts a lot to me. I If they are rude I wouldn't come back

The staff wa very pleasant which counts a lot to me. I If they are rude I wouldn't come back

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Friendly courteous personnel

Friendly courteous personnel

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Service was prompt, friendly and very profesional

Service was prompt, friendly and very profesional

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Everything was simple and convenient.

Everything was simple and convenient.

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Staff was knowledgeable but not pushy. Very clear with explaining services available without making me feel as if I had to purch ...

Staff was knowledgeable but not pushy. Very clear with explaining services available without making me feel as if I had to purchase. Kind and friendly.

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The girl who checked us in was an absolute pleasure and was very sweet

The girl who checked us in was an absolute pleasure and was very sweet

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