S. Transit Road

quality and speed of staff and service

quality and speed of staff and service

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The staff was very nice and informative. The service was quick and was overall a pleasant experience!!

The staff was very nice and informative. The service was quick and was overall a pleasant experience!!

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Staff was very friendly and service was quick

Staff was very friendly and service was quick

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Fast efficient servicePolite friendly employeesI like the mileage sticker which reminds me when I need another oil change

Fast efficient servicePolite friendly employeesI like the mileage sticker which reminds me when I need another oil change

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I like that I can drive up, pull in, get oil changed, pay and leave. Fast and efficient service.

I like that I can drive up, pull in, get oil changed, pay and leave. Fast and efficient service.

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Pricing too high

Pricing too high

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I was charged $39.99 for a cabin filter. After reviewing pricing online, price is about $10 or less. Even with a 100% additional ...

I was charged $39.99 for a cabin filter. After reviewing pricing online, price is about $10 or less. Even with a 100% additional markup, part price would be $20. It took the tech less than 5 minutes to install, so I paid the equivalent of $240 per hour labor. Total price should have been no more than $20 so I was overcharged by 100%.

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No one greeted me when I pulled up.

No one greeted me when I pulled up.

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Always suggesting that I need additional services performed.

Always suggesting that I need additional services performed.

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Only problem was that my maintenance oil light was not reset properly unfortunately. Otherwise great experience. The guys were ...

Only problem was that my maintenance oil light was not reset properly unfortunately. Otherwise great experience. The guys were very quick, effectively communicating to each other and to me about what was being done.

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i lvoe the staff at this location they are very friendly

i lvoe the staff at this location they are very friendly

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Manager went above and beyond to make sure I was satisfied with the service, staff was very friendly and got the work done fast.

Manager went above and beyond to make sure I was satisfied with the service, staff was very friendly and got the work done fast.

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all the employee were helpful and freindly

all the employee were helpful and freindly

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They are always friendly, fast and explain my services

They are always friendly, fast and explain my services

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Everyone was wonderful

Everyone was wonderful

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I’m a transgender female and dealing with men especially in a working environment can be very daunting, a lot of times very off ...

I’m a transgender female and dealing with men especially in a working environment can be very daunting, a lot of times very off putting. The workers at this site were professional and very pleasant, I couldn’t be happier with the service I recieved.

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Employees standing in front of business smoking . This is a big turn off for me

Employees standing in front of business smoking . This is a big turn off for me

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I was satisfied, it was just more expensive that the prices I saw online.

I was satisfied, it was just more expensive that the prices I saw online.

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Because when I asked how much the windshield wipers would be they said 12 or 15 dollars which I assume would be the total cost f ...

Because when I asked how much the windshield wipers would be they said 12 or 15 dollars which I assume would be the total cost for both of them which come to find out it was for each blade when I could have went next door at Walmart and bought them for more then half the cost I paid here !

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I've been going to the Lockport, NY Valvoline for 10 years My experience has always been good. It appears the team currently at ...

I've been going to the Lockport, NY Valvoline for 10 years My experience has always been good. It appears the team currently at that location has upped the customer communication and overall experience.

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Mike was AWESOME!!!

Mike was AWESOME!!!

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They worked great as a team and went above and beyond to assist me! Mike & Aaron were very helpful

They worked great as a team and went above and beyond to assist me! Mike & Aaron were very helpful

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Friendly, thorough and fast

Friendly, thorough and fast

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The staff acts very professional and courteous.

The staff acts very professional and courteous.

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The morning after my oil change both my change oil light and low washer fluid light came on. Barely any washer fluid. If they mi ...

The morning after my oil change both my change oil light and low washer fluid light came on. Barely any washer fluid. If they missed checking that what else was missed?

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Lockport Valvoline is always great! Mike and his team are great. Fast and knowledgeable.

Lockport Valvoline is always great! Mike and his team are great. Fast and knowledgeable.

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Fast service. Knowledgeable staff.

Fast service. Knowledgeable staff.

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Everything I needed for my car maintenance was explained to me well. I have never felt incompetent, as a person who works hard e ...

Everything I needed for my car maintenance was explained to me well. I have never felt incompetent, as a person who works hard everyday to provide for my family, I have never felt more comfortable with their expertise recommendations!! Thank you for your great staff!!!

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Mike, who is always great to deal with, provided exceptional service on e malfunctioning gasket on my oil filter. He replaced it ...

Mike, who is always great to deal with, provided exceptional service on e malfunctioning gasket on my oil filter. He replaced it at no charge, as I got the original change at this location, and made sure everything was in proper order before I left.

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All the guys that I dealt with today were professional made me feel like I was important. Didn't try to make me buy anything. Ve ...

All the guys that I dealt with today were professional made me feel like I was important. Didn't try to make me buy anything. Very informative on what needed to be done on my vehicle. Always satisfied with coming to my Valvoline store in Lockport, NY.

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Received great service. It was quick and the staff was great and personable.

Received great service. It was quick and the staff was great and personable.

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Great customer service and it was very fast

Great customer service and it was very fast

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Did a great job

Did a great job

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I had a great experience happy with my contact know he received a promotion as I asked how things were going he has always been ...

I had a great experience happy with my contact know he received a promotion as I asked how things were going he has always been extremely helpful and supportive and provided needed help support and suggestions without over selling I baught my 2015 rogue 4 years ago and didn't know fluid was available for my back window until he showed me thanks so much

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Salesmen was honest, and not pushy about services I needed done.

Salesmen was honest, and not pushy about services I needed done.

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They explained I had a sludge issue with my oil. Suggested the engine clean to fix it & why. I bought the service. Very polite s ...

They explained I had a sludge issue with my oil. Suggested the engine clean to fix it & why. I bought the service. Very polite staff.

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Mike and the crew are extremely friendly..professional and informative. The visit in December with my daughter convinced me to ...

Mike and the crew are extremely friendly..professional and informative. The visit in December with my daughter convinced me to come back to this location

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Fast, efficient, friendly.

Fast, efficient, friendly.

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Very nice staff, quick services, polite, knowledgeable

Very nice staff, quick services, polite, knowledgeable

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The way they treat and handle long time customer’s! Just a wonderful atmosphere and good place of business.

The way they treat and handle long time customer’s! Just a wonderful atmosphere and good place of business.

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They were quick, honest, friendly and effective.

They were quick, honest, friendly and effective.

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Mike, the assistant manager, was very professional and attentive. Thanks!!

Mike, the assistant manager, was very professional and attentive. Thanks!!

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Will return for transmission flush as suggested. Very friendly staff only suggested what was recommended for my car

Will return for transmission flush as suggested. Very friendly staff only suggested what was recommended for my car

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Price is sky high. Nothing special about experience. 45 dollars for non synthetic oil is ridiculous. Most places would no ...

Price is sky high. Nothing special about experience. 45 dollars for non synthetic oil is ridiculous. Most places would not exceed 25 dollars.

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Supervisor knew who I was, friendly, and always knows what my vehicle requires.

Supervisor knew who I was, friendly, and always knows what my vehicle requires.

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All the guys were polite, kind, and knowledgeable. I have been going to this location since they opened. Although the smaller sh ...

All the guys were polite, kind, and knowledgeable. I have been going to this location since they opened. Although the smaller shops are less expensive, I like VALVOLINE because no appointment is needed and you are in and out.

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The men who worked on my car were kind, courteous, and charming. They were knowledgeable on the services that my car needed but ...

The men who worked on my car were kind, courteous, and charming. They were knowledgeable on the services that my car needed but did not push me to buy them.

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Techs are knowledgeable and friendly; no hard sells. Valvoline products are top quality and reliable. I like being able to driv ...

Techs are knowledgeable and friendly; no hard sells. Valvoline products are top quality and reliable. I like being able to drive right in and stay in my truck, as I usually have several big dogs with me most of the time.

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$89 is WAY too much to pay for an oil change. Only reason I tried this place is because I was pressed for time.

$89 is WAY too much to pay for an oil change. Only reason I tried this place is because I was pressed for time.

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Good group working at Transit Road Lockport NY site

Good group working at Transit Road Lockport NY site

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good experience

good experience

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Price for a basic oil change at 42 dollars is high.Even with a 7 dollar off coupon. No issues with service and staff.

Price for a basic oil change at 42 dollars is high.Even with a 7 dollar off coupon. No issues with service and staff.

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vry pricey

vry pricey

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NO PRESSURE, BUT INFORMATIVE

NO PRESSURE, BUT INFORMATIVE

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Fast Service, no arguing about extra service items I didn’t want, friendly staff

Fast Service, no arguing about extra service items I didn’t want, friendly staff

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I've been using Valoline for years. the service is always amazing and very friendly

I've been using Valoline for years. the service is always amazing and very friendly

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Have good maintenance advice. Provided good service.

Have good maintenance advice. Provided good service.

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I believe the service tech that took care of me was Mike. He was honest and very informative and explained all options I had. ...

I believe the service tech that took care of me was Mike. He was honest and very informative and explained all options I had. Explained options I did not know were available if I need to stop back... etc. tire pressure ...The whole team during our visit was thorough and had the job completed in under 10 minutes.Great bunch of men...very satisfied and will return to that location.

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I was not satisfied with the cost,I think $116.00 is ridiculous for an oil change and tire rotation if I was told ahead of time ...

I was not satisfied with the cost,I think $116.00 is ridiculous for an oil change and tire rotation if I was told ahead of time what it was going to cost I would have told them forget it.

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Fast service, friendly staff

Fast service, friendly staff

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I didn't have to wait to have my vehicle serviced and wasn't pressured to buy any additional services which made my experience m ...

I didn't have to wait to have my vehicle serviced and wasn't pressured to buy any additional services which made my experience much more easy.

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I got right in and the manager was friendly, the staff was efficient and the radio was at a respectable volume. I recently moved ...

I got right in and the manager was friendly, the staff was efficient and the radio was at a respectable volume. I recently moved to the area and am so pleased at my experience knowing i can return back with confidence all will go pleasantly. Thanks

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no waiting, friendly staff, fast service, the little extras like air in tires, etc.

no waiting, friendly staff, fast service, the little extras like air in tires, etc.

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I am a long time customer here. I have always taken good care of me, got me and promptly, answer my questions, and we’re very pl ...

I am a long time customer here. I have always taken good care of me, got me and promptly, answer my questions, and we’re very pleasant. The current group of guys working here is exceptionally good. I don’t take my vehicle anywhere else and less I absolutely have to.

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fast oil change 10 minutes

fast oil change 10 minutes

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I’ve been going to valvoline for years. I ask how much air filter was, they said $20. Turns out it $40. They changed windshield ...

I’ve been going to valvoline for years. I ask how much air filter was, they said $20. Turns out it $40. They changed windshield wiper, figure it be $25, not $75. U can go to auto store and buy these things for for $40 total. Oil change & wipers $150, got scammed. I’ll never go back again.

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Mike was amazing he explains everything in detail and the manager as well I believe joe was his name ! I love this location

Mike was amazing he explains everything in detail and the manager as well I believe joe was his name ! I love this location

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I was in and out very quickly on a busy day

I was in and out very quickly on a busy day

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Cost of add-ons are excessive. Filters and wipers are needed, but not at twice the price for the same thing at autozone.

Cost of add-ons are excessive. Filters and wipers are needed, but not at twice the price for the same thing at autozone.

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Valvoline is where I have always went for my oil changes! After being screwed by a corner mechanic I began going to valvoline be ...

Valvoline is where I have always went for my oil changes! After being screwed by a corner mechanic I began going to valvoline because I can stay in my car and watch what’s happening. I just recently started going to Lockport’s valvoline due to a recent move. The guys at Lockport valvoline are great! I had to wait to pull into the garage and they promptly came outside and greeted me. Mike was awesome with telling me exactly what I needed done in addition to my oil change and breaking it down so I could understand. It’s hard being a woman and going to get car work done- I always fear being taken advantage of. But the guys at this location are amazing!

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I received what I expected

I received what I expected

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seamed normal

seamed normal

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easy to get to and fast

easy to get to and fast

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Very friendly and professional staff. Double checked everything. Explained everything that was being done, and proved it to me. ...

Very friendly and professional staff. Double checked everything. Explained everything that was being done, and proved it to me. Did not feel pressured or uncomfortable. I will be returning next time I need an oil change. Specifically, the person who made me feel most comfortable was a guy named John. He knows how to treat customers, and he talks very well. Thank you for your service!

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It was quick and easy. The guys were super nice. And you’re allowed to sit in your car and monitor what’s going on. They all wer ...

It was quick and easy. The guys were super nice. And you’re allowed to sit in your car and monitor what’s going on. They all were professional. And due to this experience, I will ALWAYS get my oil change at this valvoline. Great job guys! Lifetime customer here!!

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All of the employees were nice and knew his stuff when it came to my vehicle. However, even though the employees were friendly a ...

All of the employees were nice and knew his stuff when it came to my vehicle. However, even though the employees were friendly and knowledgeable, I did not think their charisma and knowledge was over the top.

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The service and precision of work was excellent. It was fun to get my car serviced rather than a chore and service team were tho ...

The service and precision of work was excellent. It was fun to get my car serviced rather than a chore and service team were thorough and friendly.

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Courteous and professional techs who completed their tasks efficiently and in a timely manner.

Courteous and professional techs who completed their tasks efficiently and in a timely manner.

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Great guys...great service...quick & good!!

Great guys...great service...quick & good!!

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I had a great experience today at Valvoline when I went in for an oil change. Everyone was super friendly and helpful. Mike from ...

I had a great experience today at Valvoline when I went in for an oil change. Everyone was super friendly and helpful. Mike from my service team noticed that the fan for my heat/cooling system was very loud and asked if he could take a look. He managed to fix the issue in just a few quick minutes and now my car is quiet again. It had been bothering me for years and this made my day! Thanks Valvoline team!

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They were very nice and fast!

They were very nice and fast!

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Good service

Good service

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It's " always " a great experiance

It's " always " a great experiance

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Consistent, convenient service

Consistent, convenient service

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I love the price, the staff and the quickness to get in and out with excellent service

I love the price, the staff and the quickness to get in and out with excellent service

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They were friendly, quick and efficient.

They were friendly, quick and efficient.

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The people who helped me went above and beyond, made recommendations based on my actual needs, and were friendly. They both look ...

The people who helped me went above and beyond, made recommendations based on my actual needs, and were friendly. They both looked at an issue that I had questions about and were able to help give me great advice. Top notch service!

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I am a repeat customer of the Lockport, NY store, and am always happy with my service. Marc goes above and beyond every time I a ...

I am a repeat customer of the Lockport, NY store, and am always happy with my service. Marc goes above and beyond every time I am there. His leadership and professionalism is always top notch. As a manager myself, he really stands out as someone I would love to work for me!

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The guys were awesome !! Great people skills ! Good sense of humor too! 3 employees all super nice ! Was in on Thursday the 18 ...

The guys were awesome !! Great people skills ! Good sense of humor too! 3 employees all super nice ! Was in on Thursday the 18th around 5:30pm at the transit rd Lockport location .

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I was in and out quickly. The staff was friendly. They made me aware of other possible services or more expensive products but I ...

I was in and out quickly. The staff was friendly. They made me aware of other possible services or more expensive products but I didn't feel forced to purchase anything extra.

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The staff was awesome and even helped me with my flat tire!!

The staff was awesome and even helped me with my flat tire!!

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The techs were very friendly and personable. They were also knowledge and explained everything that was done to my car.

The techs were very friendly and personable. They were also knowledge and explained everything that was done to my car.

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The technicians were very professional and super pleasant. I had my 5 year old granddaughter with me who kept them on their toe ...

The technicians were very professional and super pleasant. I had my 5 year old granddaughter with me who kept them on their toes with questions and comments. The technicians never lost their professionalism as they carried out their jobs with all of her questions 😃. They were wonderful!!! I am commending all four technicians that were working at the time of my oil change and sincerely thank them for their professionalism AND their friendliness. On a scale of 1-10 I give them 100 😊. Will continue to go there and highly recommend this location...Thanks Valvoline

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Mike did a great job with his work

Mike did a great job with his work

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I live in NYC and needed an oil change while visiting family in Lockport NY. Without any exaggeration, this was probably the ea ...

I live in NYC and needed an oil change while visiting family in Lockport NY. Without any exaggeration, this was probably the easiest, most thorough and friendly service I have ever had for an oil change. The gentlemen who worked on my car explained everything easily and were as professional as can be. While the price for the service was roughly 30% more than I am accustomed to paying I would gladly come back here. I highly recommend this location.

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Friendly, energetic representative, and what appeared to be systematic and efficient procedure where all hands were on deck to g ...

Friendly, energetic representative, and what appeared to be systematic and efficient procedure where all hands were on deck to get the job done without delay

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really didn't apply and not going to give highest mark if didn't apply

really didn't apply and not going to give highest mark if didn't apply

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Very courteous staff very efficient and knowledgeable

Very courteous staff very efficient and knowledgeable

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Manager was clear concise, and friendly. Work was quickly completed.

Manager was clear concise, and friendly. Work was quickly completed.

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Very friendly, fast service

Very friendly, fast service

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Communication between the techs, and the double check that everything was done. Very friendly and entertaining crew

Communication between the techs, and the double check that everything was done. Very friendly and entertaining crew

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Quick in and out

Quick in and out

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I was in a hurry to get out of town as I had a 5-Hour Drive... Mike the customer service representative recommended an air filte ...

I was in a hurry to get out of town as I had a 5-Hour Drive... Mike the customer service representative recommended an air filter but was not pushy in the slightest about it and got me in and out in 12 minutes... He turned my day that was going poorly into a much less stressful day!

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Mike, and the guys were very professional and courteous.

Mike, and the guys were very professional and courteous.

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Quick service, staff is very professional and friendly

Quick service, staff is very professional and friendly

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All employees were very friendly and helpful. Wait time was reasonable. No high pressure sales which is always appreciated. Smal ...

All employees were very friendly and helpful. Wait time was reasonable. No high pressure sales which is always appreciated. Small suggestion: Auto manufacturer recommends oil change every 5,000 miles, but reminder sticker is at 3,000. It would be great to sync up with the manufacturer's schedule.

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Fast and courteous

Fast and courteous

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Their attention to detail, and showing me oil level when finished. Very polite. Good verbal communication between workers

Their attention to detail, and showing me oil level when finished. Very polite. Good verbal communication between workers

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The service was perfect. It was pricier than I expected based on other shops pricing of synthetic blends

The service was perfect. It was pricier than I expected based on other shops pricing of synthetic blends

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PRICE IS ALWAYS GOING UP. IT IS CHEAPER AT THE DEALERS

PRICE IS ALWAYS GOING UP. IT IS CHEAPER AT THE DEALERS

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They are always very professional and nice!

They are always very professional and nice!

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The staff at the transit road location in Lockport was amazing!!

The staff at the transit road location in Lockport was amazing!!

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Quick and efficient job. Firestone has cheaper oil changes for $20 buts it's always at least an hour wait. but this was just pl ...

Quick and efficient job. Firestone has cheaper oil changes for $20 buts it's always at least an hour wait. but this was just plain faster so I don't mind paying $68

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They are always so friendly and helping me with what I need done ! Very happy every time I come here !

They are always so friendly and helping me with what I need done ! Very happy every time I come here !

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I was pleased with how efficient and friendly the people were especially this visit.

I was pleased with how efficient and friendly the people were especially this visit.

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Great customer service, very friendly. Quick. Even though I had to wait a bit, I really like that I can drive through for an o ...

Great customer service, very friendly. Quick. Even though I had to wait a bit, I really like that I can drive through for an oil change and not have to leave my car at the shop. Happy doing business with Valvoline. I have been using Valvoline for 6 plus years. Thank you.

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Pricing is outrageous compared to other places. Over $70 for the oil change is crazy. They never filled washer fluid, even th ...

Pricing is outrageous compared to other places. Over $70 for the oil change is crazy. They never filled washer fluid, even though the rep said he would.

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Thought pricing was a little high for an oil change, even though it was full synthetic

Thought pricing was a little high for an oil change, even though it was full synthetic

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The staff was friendly, and very helpfull.They even (took off the old one) put my NYS vehicle registration sticker on for me (I' ...

The staff was friendly, and very helpfull.They even (took off the old one) put my NYS vehicle registration sticker on for me (I'm 63 and it's a little hard for me to do, due to the angle of the windshield.)

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The cost is high for the service performed

The cost is high for the service performed

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staff were professional and friendly - quick and effecient

staff were professional and friendly - quick and effecient

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The gentlemen working were so pleasant and friendly. I had some brake lights out and they were having a little trouble getting t ...

The gentlemen working were so pleasant and friendly. I had some brake lights out and they were having a little trouble getting the new ones to work properly, but they took their time and made sure they were fixed for me! Mike was working and he was so charming, a real delight so I didn't mind waiting for them to finish at all. I really felt valued!

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Staff got the job done quickly. There was no pressure to have other services done to my truck.

Staff got the job done quickly. There was no pressure to have other services done to my truck.

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Straight forward service and friendly technicians

Straight forward service and friendly technicians

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Courteous staff, very friendly and polite

Courteous staff, very friendly and polite

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I was satisfied just feel theres always room for improvement

I was satisfied just feel theres always room for improvement

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the staff was great and my car was happy after

the staff was great and my car was happy after

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Mike was very helpful and clear. Short wait time.

Mike was very helpful and clear. Short wait time.

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All of the staff completed tasks in a professional manner and timely as well.

All of the staff completed tasks in a professional manner and timely as well.

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I will always say the price is a bit high, but not enough to make me resort to going to Walmart.I am far more confident going to ...

I will always say the price is a bit high, but not enough to make me resort to going to Walmart.I am far more confident going to Valvoline.My car has a 7 1/2 quart system that Walmart put 5 quarts in once. I will never go there again.

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Got in immediately. Staff was very friendly and knowledgeable. Remembered me from a previous visit. Very pleased with my overall ...

Got in immediately. Staff was very friendly and knowledgeable. Remembered me from a previous visit. Very pleased with my overall experience.

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Quick service in and out.

Quick service in and out.

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Discussion of inappropriate topics with staff among themselves during visit

Discussion of inappropriate topics with staff among themselves during visit

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Courteous Mechanics, talk to me as they worked.

Courteous Mechanics, talk to me as they worked.

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John, Mike, and Eric did a great job. They were knowledgeable and friendly. I will be back! Thank you!

John, Mike, and Eric did a great job. They were knowledgeable and friendly. I will be back! Thank you!

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the service technicians were friendly, probably the main reason I wi go back. Fast and efficient.

the service technicians were friendly, probably the main reason I wi go back. Fast and efficient.

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These guys at Valvoline on Transit Road in Lockport are simply the best! No matter who waits on me, I am ALWAYS amazed! Great gr ...

These guys at Valvoline on Transit Road in Lockport are simply the best! No matter who waits on me, I am ALWAYS amazed! Great group of guys! I don't take many surveys buy these guys deserved some of my time.

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Tech was vary personable and even offered to reset my cars oil maintenance counter.Cant remember anyone else doing that at any o ...

Tech was vary personable and even offered to reset my cars oil maintenance counter.Cant remember anyone else doing that at any of my last oil changes .

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Great service.

Great service.

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Over $70 for an oil change. Did not know the price before they started. Paid way too much. Never will got again. Found out other ...

Over $70 for an oil change. Did not know the price before they started. Paid way too much. Never will got again. Found out other family members went there, had the same reaction as I did.

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Quick, efficient and Mike at the Lockport location was great!

Quick, efficient and Mike at the Lockport location was great!

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Mike and John were great! Super friendly and very informative. I needed new filters and i had no idea they were even there or ho ...

Mike and John were great! Super friendly and very informative. I needed new filters and i had no idea they were even there or how bad they were! I was extremely pleased with my service! These guys did great!

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The service was excellent and the staff very courteous.

The service was excellent and the staff very courteous.

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Speed of service and attentiveness of staff

Speed of service and attentiveness of staff

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First off I am a mom of 2 small children. So it's not easy to find time to get my oil changed. I was impressed with how quickly ...

First off I am a mom of 2 small children. So it's not easy to find time to get my oil changed. I was impressed with how quickly these very handsome men took care of me. At no point did I feel pressured or nervous. I like that they all introduced themselves and one guy in particular, I believe his name was John John, long beautiful hair, insisted that the air pressure in my tires be checked even tho I had told them I just got new tires last week. I felt like my safety and my children's safety was a top priority, and for that I am truly happy and grateful I came here today. I will be a loyal customer, as long as these guys have my best interest at heart! Thank you again. 😊

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They got me in and out. Mike is always helpful and very efficient!

They got me in and out. Mike is always helpful and very efficient!

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I wanted full synthetic oil in my twin turbo EcoBoost with only 4000 miles on it. They put in Valvoline MaxLife which is formula ...

I wanted full synthetic oil in my twin turbo EcoBoost with only 4000 miles on it. They put in Valvoline MaxLife which is formulated for cars with high mileage to recondition seals. They should have had put in the synthetic oil that Valvoline offers designed for direct injection turbo engines. Now I spent $99.00 and will have to drain this oil out and replace it.

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I didn't see that they checked my tire pressure. I asked before service but realized after leaving they didn't.

I didn't see that they checked my tire pressure. I asked before service but realized after leaving they didn't.

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Excellent service.

Excellent service.

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Same people always there and very consistent

Same people always there and very consistent

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The team was really great and very helpful!

The team was really great and very helpful!

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Your service rep. Mike was very informative and professional during my visit. I was in and out in no time. I would definitely re ...

Your service rep. Mike was very informative and professional during my visit. I was in and out in no time. I would definitely return to this site.

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Very friendly and nice,they know there job very well,and recommend that I should replace my cabin air filter that I didn’t even ...

Very friendly and nice,they know there job very well,and recommend that I should replace my cabin air filter that I didn’t even no I had with no pressure to buy one from them they told me that Walmart had them and I said no you can replace one that I purchase from Valvoline those guys where great,they even replace a valve stem cover for me at no price,these guys are class act 👍😀

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Love this location. Staff is always friendly and professional

Love this location. Staff is always friendly and professional

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It was a bit pricey but the service was fast so I didn't have to wait all day.

It was a bit pricey but the service was fast so I didn't have to wait all day.

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No pressure for “extras” . Quick and covient

No pressure for “extras” . Quick and covient

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Michael tatu took great care and was very informative

Michael tatu took great care and was very informative

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The manager and the tech working on my vehicle were very pleasant and knowledgeable. Having such a friendly staff guarantees I w ...

The manager and the tech working on my vehicle were very pleasant and knowledgeable. Having such a friendly staff guarantees I will be back again.

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Great staff quality and fast service will be back

Great staff quality and fast service will be back

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fast service with great cummunication

fast service with great cummunication

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Quick and efficient. Polite and knowledgeable.

Quick and efficient. Polite and knowledgeable.

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Gentleman was respectful and knowledgeable. Didn't try to up sell me, however, gave me a visual of a filter which was pretty fi ...

Gentleman was respectful and knowledgeable. Didn't try to up sell me, however, gave me a visual of a filter which was pretty filthy. He saw I was hedging and graciously offered a 25% discount on that filter, which was appreciated.

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Quick, convenient, professional.

Quick, convenient, professional.

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Good service

Good service

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I thought it was extremely expensive

I thought it was extremely expensive

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The gentlemen who serviced my car were extremely courteous

The gentlemen who serviced my car were extremely courteous

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The work crew was very friendly and efficient. Mike especially was very professional and kind.

The work crew was very friendly and efficient. Mike especially was very professional and kind.

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This was the first visit to you with my 18 year old daighter’s Car. Your techs were very patient with her and explained everyth ...

This was the first visit to you with my 18 year old daighter’s Car. Your techs were very patient with her and explained everything so she understood what they were doing. My husband and I were concerned that had she gone alone she might have been pressured into purchasing services that were unnecessary which is why I joined her for the trip. Your techs were above board and I know I can trust my daughter to return to your business with no worries. Very courteous and trustworthy!!!

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I have oil spots on my driveway,had to get under my truck to c that the oil wasn't wiped of the skid plate

I have oil spots on my driveway,had to get under my truck to c that the oil wasn't wiped of the skid plate

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Optional service opportunity was discussed and I am going back today to have transmission fluid change

Optional service opportunity was discussed and I am going back today to have transmission fluid change

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Great customer service

Great customer service

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Positive interactive service people. Very efficient

Positive interactive service people. Very efficient

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The cost of the items that I purchased (air filters) seemed very high to me

The cost of the items that I purchased (air filters) seemed very high to me

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5 bulb replacments were 11.99 a piece. I can get the bubs for 2.99 at the auto store.

5 bulb replacments were 11.99 a piece. I can get the bubs for 2.99 at the auto store.

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I was just not saying 100 percent because the really is no such thing

I was just not saying 100 percent because the really is no such thing

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They’re awesome

They’re awesome

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The technicians were great friendly and right to the point

The technicians were great friendly and right to the point

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I felt the prices were on the high side. I would like to have everything done on my car but can't afford it.

I felt the prices were on the high side. I would like to have everything done on my car but can't afford it.

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Courteous and friendly staff, fast service, good price

Courteous and friendly staff, fast service, good price

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They got me in and out quickly.

They got me in and out quickly.

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Great,,friendly, professional, knowledgeable staff!

Great,,friendly, professional, knowledgeable staff!

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Awesome customer service. Experts were friendly and sufficient

Awesome customer service. Experts were friendly and sufficient

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The staff is knowledgeable, attentive, and friendly. They truly are thankful for your business. The day I came in for service ...

The staff is knowledgeable, attentive, and friendly. They truly are thankful for your business. The day I came in for service they were training a new crew member; and it was easy to see that they take training very seriously

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I am a new customer and did not know what to expect. But everything went very well.

I am a new customer and did not know what to expect. But everything went very well.

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Jason and his crew were very friendly and completed my service quickly. I was informed of upcoming services but didn't feel pres ...

Jason and his crew were very friendly and completed my service quickly. I was informed of upcoming services but didn't feel pressured to do them like past managers of this location have done

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The man who helped me, Mike I believe, was very courteous and knowledgeable. The bay was in use on both sides but he instructed ...

The man who helped me, Mike I believe, was very courteous and knowledgeable. The bay was in use on both sides but he instructed me as to which would be done first and where to pull up. It was about 15 minutes but I planned on as much so that was ok. I had no problems and only helpful suggestions and friendly warning on what I had to look out for next. It was a pleasant visit and I will return to Valvoline in the future.

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Great staff. Everything was explained in great detail. Quick and efficient

Great staff. Everything was explained in great detail. Quick and efficient

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First oil change at 5300 miles, it was clear that I didn't need more than that. Mike understood and did not try to oversell me.

First oil change at 5300 miles, it was clear that I didn't need more than that. Mike understood and did not try to oversell me.

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The gentleman were very knowledgeable- Mark explained everything they were doing. My oil was dangerously low, and dirty. I also ...

The gentleman were very knowledgeable- Mark explained everything they were doing. My oil was dangerously low, and dirty. I also purchased a cleaning solution that went directly into the oil, and Mark suggested I return in 1500 miles to clear out this oil with the cleaner, and have new oil put in. I never felt sold-up. I could see there was a problem when Mark showed me the oil that was clumpy on the drain cap. I’m very grateful for their help; I feel like they helped me avoid a serious problem. I will continue to go to valvoline, and I plan to return to that specific location. I was impressed with the service, I hope the corporate workers acknowledge the way these gentleman represented the company. You’ve got a really good operation going there.

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They were very courteous and knowledgeable and suggested products i needed. I was glad i purchased these extra products because ...

They were very courteous and knowledgeable and suggested products i needed. I was glad i purchased these extra products because it saved me time and effort on my part to change the items that i purchased. The truck is running fantastic! thank you!

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The associates were very kind, quick, and efficient as usual. Though I had my 6 year old with me and he was badgering one of the ...

The associates were very kind, quick, and efficient as usual. Though I had my 6 year old with me and he was badgering one of the technicians who handled my son very well. They had a little conversation while I managed to finish up some paperwork.

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Mike was extremely knowledgeable about products and services, done in an extremely great time, no waiting, service guys were ex ...

Mike was extremely knowledgeable about products and services, done in an extremely great time, no waiting, service guys were excellent respectful and polite funny yet professional!

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have all my previous information easy to know whats next

have all my previous information easy to know whats next

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Mike was awesome. I was literally there for like 10 minutes.

Mike was awesome. I was literally there for like 10 minutes.

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Staff were friendly helpful

Staff were friendly helpful

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Mike and Mark were both very helpful and friendly and provided great service and informed me of the many services that valvoline ...

Mike and Mark were both very helpful and friendly and provided great service and informed me of the many services that valvoline provides

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As the owner of a car (suzuki grand vitara premium) I've had nothing but disappointing results (told at 3 other oil change place ...

As the owner of a car (suzuki grand vitara premium) I've had nothing but disappointing results (told at 3 other oil change places they couldn't get to the oil filter) when trying to get my oil changed. Valvoline is the only place that changed my oil without an issue. Great professional employees!

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My service technician, Mike, was very courteous, professional, and througly explained -- in terms I easily understood -- exactly ...

My service technician, Mike, was very courteous, professional, and througly explained -- in terms I easily understood -- exactly what was going on with my car and explained what I needed and what I did not need on this service visit. I did not feel pressured into buying anything, nor did I feel rushed. I felt like a very valued customer, and treated respectfully and like my business really mattered to them! I really appreciate that, and I will definitely be returning. Mike, Erik and the rest of the team did a great job! Thank you!!

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Excellent customer service. Fast and professional

Excellent customer service. Fast and professional

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service Man Mike was very good.

service Man Mike was very good.

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Service guy Mike was very helpful and trusting. He explained everything which made me feel comfortable about the services I rece ...

Service guy Mike was very helpful and trusting. He explained everything which made me feel comfortable about the services I received

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Quick service , friendly staff.

Quick service , friendly staff.

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They were fast and nice and didn’t push for more service but explained what else needs to be done very polite and friendly

They were fast and nice and didn’t push for more service but explained what else needs to be done very polite and friendly

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2 personnel were giving me conflicting information on how often to change my oil and other services . Price for durablend not co ...

2 personnel were giving me conflicting information on how often to change my oil and other services . Price for durablend not communicated to me

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Fast service, checked my lights, helped me reset the “change oil” light on my car back to normal

Fast service, checked my lights, helped me reset the “change oil” light on my car back to normal

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Tech gave good wisdom about oil

Tech gave good wisdom about oil

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Mike is awesome. Made me very comfortable.

Mike is awesome. Made me very comfortable.

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The sales pitch is a turn off. You know its coming but...

The sales pitch is a turn off. You know its coming but...

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Chris & Eric seemed extremely knowledgeable in what the were doing. They were kind and courteous the moment I walked up to talk ...

Chris & Eric seemed extremely knowledgeable in what the were doing. They were kind and courteous the moment I walked up to talk to them about getting an oil change.

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Was greeted by Mike as I pulled up, was told a few minute wait. Less than 5 minutes I was told to pull in the bay, told them wh ...

Was greeted by Mike as I pulled up, was told a few minute wait. Less than 5 minutes I was told to pull in the bay, told them what I wanted, they proceeded to do the work, showed me the dirty air cleaner before replacing, all the while being very polite and business like. Mike impressed me with business like and courteous approach while my vehicle was being serviced, I noticed all the employees where very courteous to all the customers. VERY HAPPY with this experience.

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Mike was professional and courteous

Mike was professional and courteous

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Mike was very friendly and helpful.

Mike was very friendly and helpful.

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Great service

Great service

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Mike, mark and Eric were wonderful ! Very friendly and efficient

Mike, mark and Eric were wonderful ! Very friendly and efficient

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Quick friendly service.

Quick friendly service.

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Representative was very friendly and informative

Representative was very friendly and informative

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Mark and Matt where awesome they educated me on the type of motor I have a they recommended all the correct product for my type ...

Mark and Matt where awesome they educated me on the type of motor I have a they recommended all the correct product for my type of van. I will see them again for my next oil change.

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Mike was very knowledgeable and did a great job

Mike was very knowledgeable and did a great job

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Mike...friendly and excellent tech.

Mike...friendly and excellent tech.

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Mike T and Jay at the transit rd Lockport NY location were speedy and friendly. Mike T took the extra couple minutes to make sur ...

Mike T and Jay at the transit rd Lockport NY location were speedy and friendly. Mike T took the extra couple minutes to make sure to explain the extra procedures that I was interested in and did not pressure me to get them done today.

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as always, staff very friendly and remembered my preferences from previous visits. as a team they appear very organized and effi ...

as always, staff very friendly and remembered my preferences from previous visits. as a team they appear very organized and efficient, with clear communication (regarding oil type/viscosity, loading unloading the bay etc)

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I waited too long outside with out any contact from the staff, feel the pricing was too high for the service provided.. oil chan ...

I waited too long outside with out any contact from the staff, feel the pricing was too high for the service provided.. oil change and tire rotation down the road advertised for $29.95 , while i would upgrade the oil being use it still would be around $50. I paid $86 at you shop.

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Price was a complete joke

Price was a complete joke

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Everyone was very friendly and helpful. The pricing was reasonable and seemed to match other places’ quotes. Everything was done ...

Everyone was very friendly and helpful. The pricing was reasonable and seemed to match other places’ quotes. Everything was done quickly and efficiently. I think the two men that helped me were Mike and Mark; they were personable and professional, and they seemed to know what they were doing.

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Too expensive. Also, I indicated that I wanted the underside tech to verify that there were no leaks under the vehicle, as I had ...

Too expensive. Also, I indicated that I wanted the underside tech to verify that there were no leaks under the vehicle, as I had a stain in my driveway, and I never heard anybody convey my request. Seems to me, the staff is kind of un-motivated.

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Very quick

Very quick

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The staff was on top of everything. Very knowledgeable and friendly.

The staff was on top of everything. Very knowledgeable and friendly.

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The techs are always honest an helpfull an get me in an out in a timely but effenciant matter

The techs are always honest an helpfull an get me in an out in a timely but effenciant matter

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Mike and Mark were super friendly and efficient. Just a great experience.

Mike and Mark were super friendly and efficient. Just a great experience.

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service from all valvoline staff was quick and perfessional.

service from all valvoline staff was quick and perfessional.

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Michael was amazing, so friendly and he definitely deserves a raise.

Michael was amazing, so friendly and he definitely deserves a raise.

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The staff was quick yet efficient and curtious. I didn't feel like they were pushing me to add on services. They showed me what ...

The staff was quick yet efficient and curtious. I didn't feel like they were pushing me to add on services. They showed me what was recommended by chrysler and at what mileage but didn't make me feel like i was being forced to get the services done right that second. They did tell me prices for future reference though.

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Jason and Mike were very professional and friendly. They were also knowledgeable and quick to get me back on my way.

Jason and Mike were very professional and friendly. They were also knowledgeable and quick to get me back on my way.

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Mike was very specific as to what my truck needed and were very thourough with checking things over

Mike was very specific as to what my truck needed and were very thourough with checking things over

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Mike was great.

Mike was great.

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My oil was changed

My oil was changed

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Mike was very knowledgeable

Mike was very knowledgeable

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Fast service. Decent price

Fast service. Decent price

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Quick and simple

Quick and simple

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The technician was excellent.

The technician was excellent.

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Mike was very nice, he helped answer all my questions during the visit!

Mike was very nice, he helped answer all my questions during the visit!

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csr mike was very friendly and helpful

csr mike was very friendly and helpful

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I enjoy going to this Valvoline center. The staff has always been friendly, polite, honest and clear. Today, Mike was outstand ...

I enjoy going to this Valvoline center. The staff has always been friendly, polite, honest and clear. Today, Mike was outstanding to deal with. Kind and clear.

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Quick, efficient, knowledgeable, courteous, cheap

Quick, efficient, knowledgeable, courteous, cheap

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Quick fast efficient service. Employees were very kind.

Quick fast efficient service. Employees were very kind.

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Mike was super friendly and made getting an oil change a pleasant experience!

Mike was super friendly and made getting an oil change a pleasant experience!

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Mike and the staff there were friendly and knowledgeable. They explained each recommended service and showed me each level of f ...

Mike and the staff there were friendly and knowledgeable. They explained each recommended service and showed me each level of fluid as they proceeded through through the check list.

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I have been coming there for years. The only place I trust.

I have been coming there for years. The only place I trust.

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Mike did a great job. Provided fantastic service.

Mike did a great job. Provided fantastic service.

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Knowledgeable, professional, courteous staff. In and out pretty quick. Informed about car's needs and provided with detailed inf ...

Knowledgeable, professional, courteous staff. In and out pretty quick. Informed about car's needs and provided with detailed information to look over and evaluate for future car service.

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personnel (Mike) was courteous and explained all the available services in depth, but was not pushy

personnel (Mike) was courteous and explained all the available services in depth, but was not pushy

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Service was fine, Mike was informative through the process

Service was fine, Mike was informative through the process

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Mike did very good job!

Mike did very good job!

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Mike was very nice and knowledgeable.

Mike was very nice and knowledgeable.

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Mike, the technician did a great job answering my questions and providing the services my Kia needed.

Mike, the technician did a great job answering my questions and providing the services my Kia needed.

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The staff here was great. MArc did a great job explaining what was going on. They were extremely busy but I didn't feel that the ...

The staff here was great. MArc did a great job explaining what was going on. They were extremely busy but I didn't feel that they were rushing my service. Felt comfortable with the quality of the care I received.

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The customer service was impeccable. The staff was knowledgeable and forthcoming with sharing their knowledge. The service was p ...

The customer service was impeccable. The staff was knowledgeable and forthcoming with sharing their knowledge. The service was performed efficiently and quickly.

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Very friendly. Went over products and pricing. Nice to my kids. Didn't feel pressured into buying anything. Quick, professi ...

Very friendly. Went over products and pricing. Nice to my kids. Didn't feel pressured into buying anything. Quick, professional, no wait.

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It was a quick visit and everyone was friendly and courteous.

It was a quick visit and everyone was friendly and courteous.

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Mike communicated very personably and clear.

Mike communicated very personably and clear.

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Friendly, fast, knowledgeable, efficient

Friendly, fast, knowledgeable, efficient

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Mike was friendly and courteous

Mike was friendly and courteous

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Fast, convenient, knowledgeable

Fast, convenient, knowledgeable

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I feel that staff uses every opportunity to convince me to upgrade services or purchase additional items. I was still very satis ...

I feel that staff uses every opportunity to convince me to upgrade services or purchase additional items. I was still very satisfied.

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this is the second time I have been there due to the first time being a great experience. When I arrived the service technicians ...

this is the second time I have been there due to the first time being a great experience. When I arrived the service technicians were busy, once we got there they got us in. they completed the oil change and I was out the door.

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Friendly knowledgeable staff!

Friendly knowledgeable staff!

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Great service with no pressure to purchase additional services.

Great service with no pressure to purchase additional services.

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In and out with excellent service.

In and out with excellent service.

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all were helpful and nice. great experience

all were helpful and nice. great experience

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Staff is always knowledgeable and polite. Explain things on easy way to understand.

Staff is always knowledgeable and polite. Explain things on easy way to understand.

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Mike was fantastic. He greeted me outside, thanked me, and was very personable during the whole visit. He was professional and f ...

Mike was fantastic. He greeted me outside, thanked me, and was very personable during the whole visit. He was professional and friendly. Erik, Ralph and Mark were great as well. Fast service.

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The employees were great! Helped me to understand what each service was n why it was important for my vehicle.

The employees were great! Helped me to understand what each service was n why it was important for my vehicle.

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Been a customer for years fast friendly service. Lockport NY. staff are the best. Thanks

Been a customer for years fast friendly service. Lockport NY. staff are the best. Thanks

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Kind, professional staff. I have been going to this location for years. Knowledgeable.

Kind, professional staff. I have been going to this location for years. Knowledgeable.

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The staff was amazing! Experts, very clear explanations, and engaging. They made the visit pleasant, not just quick and efficien ...

The staff was amazing! Experts, very clear explanations, and engaging. They made the visit pleasant, not just quick and efficient. They worked very well together and all made us feel very welcome.

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Just an average oil change place. They're there to make money, I'm there to pay for a service. Although the one gentleman did ma ...

Just an average oil change place. They're there to make money, I'm there to pay for a service. Although the one gentleman did make sure to check everything under my hood. I did appreciate that.

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great costumer service friendly and helpful

great costumer service friendly and helpful

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Quick and friendly, no pressure service

Quick and friendly, no pressure service

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Oily palm prints on car. Oil drips inside engine compartment.Paid with credit card and the card was returned oily.

Oily palm prints on car. Oil drips inside engine compartment.Paid with credit card and the card was returned oily.

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The staff was polite and honest, showed me the old bad filter and the new one. It's hard to take a car somewhere as a female d ...

The staff was polite and honest, showed me the old bad filter and the new one. It's hard to take a car somewhere as a female driver because I know nothing about cars. I felt comfortable I'm not getting cheated or lied to about the vehicles needs.

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Was told my wipers were in bad shape and needed replacing, even though they were less than a week old and in perfect condition. ...

Was told my wipers were in bad shape and needed replacing, even though they were less than a week old and in perfect condition. Deception just to make a buck is unprofessional.

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Not only did the employees change my Oil very fast but they also told me I had to get other things fixed as well, I appreciated ...

Not only did the employees change my Oil very fast but they also told me I had to get other things fixed as well, I appreciated that a lot

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They guys who took care of me and my car were top notch. These guys were great, I’d recommend them to everyone.

They guys who took care of me and my car were top notch. These guys were great, I’d recommend them to everyone.

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Its a great company

Its a great company

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very clean

very clean

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Very good customer service

Very good customer service

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Lockport location has great service.. friendly staff

Lockport location has great service.. friendly staff

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$70.00 dollars for an oil change no matter how you slice it is outrageous. I understand the Subaru requires some kind of special ...

$70.00 dollars for an oil change no matter how you slice it is outrageous. I understand the Subaru requires some kind of special oil, but really high priced.

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I was greeted promptly by the Manager and I noticed they had two cars in. I asked how long? He was spot on with estimated time. ...

I was greeted promptly by the Manager and I noticed they had two cars in. I asked how long? He was spot on with estimated time. Once inside I explained I was going to be in a hurry so didn't want a few things done. Grant smiled and said no problem!! I know he probably gets some type of bonus for the up selling so I expected an attitude. Then another guy named Erik came over and said hi. Wow. That won me over!!!! My service was done in 7 minutes. (no filter check, washer or tires) but the Manager Ralph knew I was in a hurry so they got the job done quick!!! I believe theses employees made my day better!!! Great service is hard to find especially in the Auto industry!!!!

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It was quick and efficient, I just feel it’s a little expensive by $10. The men we personal and tried to up sell me but I hate m ...

It was quick and efficient, I just feel it’s a little expensive by $10. The men we personal and tried to up sell me but I hate my new car so I went basic. Over all excellent and would be my first choice if the price was a little better.

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fast and curtious. selling a product and service I want.

fast and curtious. selling a product and service I want.

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Very fast service and friendly staff

Very fast service and friendly staff

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In the past the tech has always checked my lights, wipers, etc. They have also helped me to reset my oil change gage in my car. ...

In the past the tech has always checked my lights, wipers, etc. They have also helped me to reset my oil change gage in my car. None of these services were offered. I was quoted a price with no explanation. Also, in the past, I was always informed of the condition of my air filter - nothing was said this time. The boys working had a car come in after me. They seemed to be trying to both at the same time. There seemed to be confusion as to which vehicle they were calling out instructions for. I was there for almost 40 minutes. I believe in the past it was much quicker AND included the extra checks. Slightly disappointed this time ...

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The efficiency and speed of service.

The efficiency and speed of service.

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I have Always been satisfied at this location. I love that I can Trust that there Only changing the oil filter & adding the flui ...

I have Always been satisfied at this location. I love that I can Trust that there Only changing the oil filter & adding the fluids. Along with they check all fluids and fill what's needed. This is a blessing verses waiting at a shop.

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Short wait time. Prompt service.

Short wait time. Prompt service.

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FriendlyKnowledgeable

FriendlyKnowledgeable

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I thought the price was too high.

I thought the price was too high.

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Oil was left inside the plastic spill cover that protects the oil filter under neath the vehicle.Oil drops were noted on the gar ...

Oil was left inside the plastic spill cover that protects the oil filter under neath the vehicle.Oil drops were noted on the garage concrete floor

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Great, quick service. In and out while the staff still managed to have a personality.

Great, quick service. In and out while the staff still managed to have a personality.

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They were very efficient and helpful. Work done quickly.

They were very efficient and helpful. Work done quickly.

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The guys were super nice and helpful. They explained everything they were doing and what needed to be done with my car moving fo ...

The guys were super nice and helpful. They explained everything they were doing and what needed to be done with my car moving forward in a way I could understand. I was impressed with their great customer service and up beat attitude. They were extremely efficient and very friendly. Thanks for a great experience guys!!

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Staff is very knowledgeable and care about my car.They even say I can get air on my low tires any time I need it. Just stop by.

Staff is very knowledgeable and care about my car.They even say I can get air on my low tires any time I need it. Just stop by.

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Complete fluid change. Very fast service. Had great confidence in the service I received.

Complete fluid change. Very fast service. Had great confidence in the service I received.

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quick service, staff was casual and friendly as always

quick service, staff was casual and friendly as always

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Staff was very polite. They did not pressure me into getting services I did not request.

Staff was very polite. They did not pressure me into getting services I did not request.

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The staff was completely attentive to my cars needs.

The staff was completely attentive to my cars needs.

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One employee said I had oil leak an other said I didn't. Plus after I left realized I wasn't asked to change my oil filter

One employee said I had oil leak an other said I didn't. Plus after I left realized I wasn't asked to change my oil filter

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I don't like swearing especially when I have young ones in the car.

I don't like swearing especially when I have young ones in the car.

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The person up top must have been very new is all I can entertain in my thoughts. He really seemed clueless or nervous not sure w ...

The person up top must have been very new is all I can entertain in my thoughts. He really seemed clueless or nervous not sure which one. However I had Lucas Oil Stabilizer put in and he got it all over my car it was all goopy and I had to clean under my hood when I left. It was a big mess.

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Knowledgeable and a good value.

Knowledgeable and a good value.

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You're to expensive.

You're to expensive.

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Very good and quick

Very good and quick

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Service was consistent and efficient

Service was consistent and efficient

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Everything was clearly explained. They offered help when I queried my tires and their ability for further driving-didn't try to ...

Everything was clearly explained. They offered help when I queried my tires and their ability for further driving-didn't try to sell me something. I was very pleased with my service personnel and my visit.

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Fantastic staff, very helpful and honest. Knowledge about my vehicle. Great experience!

Fantastic staff, very helpful and honest. Knowledge about my vehicle. Great experience!

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Always good staff working together at the Lockport location. Great group of people!

Always good staff working together at the Lockport location. Great group of people!

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Every time I have gone to Lockport VALVOLINE in the last 15 years, I have a good experience. Always , courteous, friendly, and p ...

Every time I have gone to Lockport VALVOLINE in the last 15 years, I have a good experience. Always , courteous, friendly, and professional. Short wait time if any. The facility is always clean. Wish the prices were alittle lower, but that goes for everything and every place. Great employees!!

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good service

good service

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The guys remember me I come in there for my service that’s important to me and they do a good job of being thorough

The guys remember me I come in there for my service that’s important to me and they do a good job of being thorough

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Good Curtis service

Good Curtis service

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The service tech was very nice, and competent enough to successfully get through an oil change.

The service tech was very nice, and competent enough to successfully get through an oil change.

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Ralph and his whole crew always provide outstanding service. I give them a hard time whenever I stop in, and they still always g ...

Ralph and his whole crew always provide outstanding service. I give them a hard time whenever I stop in, and they still always greet me with a smile! Valvoline is our go to place whenever we're I'm Western New York. We're also very grateful for the military discount!

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Because they tried to sell me other stuff that I could afford at this time

Because they tried to sell me other stuff that I could afford at this time

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It was done professionally. The staff were friendly and knowledgeable. I appreciate the complete care which I received and that ...

It was done professionally. The staff were friendly and knowledgeable. I appreciate the complete care which I received and that my vehicle received.

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service was fast & professional

service was fast & professional

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The computer system was down and thus everything had to be done manually. Also I did not receive a stricker to place in my winds ...

The computer system was down and thus everything had to be done manually. Also I did not receive a stricker to place in my windshield as a reminder of my next service

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I like the way the person working in the pit communicates with the person working top side.

I like the way the person working in the pit communicates with the person working top side.

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There is always room for improvement. If ya say you are completely satisfied they will not try to do better.

There is always room for improvement. If ya say you are completely satisfied they will not try to do better.

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staff was personable,friendly,fast and knowledgeable

staff was personable,friendly,fast and knowledgeable

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fast efficient & no waiting

fast efficient & no waiting

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Seemed like he didn't know what he was doing

Seemed like he didn't know what he was doing

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Polite and fast service

Polite and fast service

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They told me that my car NEEDED a synthetic oil, and I wasn't given the option or opportunity to use the oil of my choice. I end ...

They told me that my car NEEDED a synthetic oil, and I wasn't given the option or opportunity to use the oil of my choice. I ended up paying almost $70 for an oil change that should have cost me (at the DEALER) $25. I won't be back, and will be sure to tell others of my experience of being taken advantage of simply for monetary gain on Valvoline's part.

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Always fast, friendly and curteous

Always fast, friendly and curteous

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I wasn't pressured to buy anything. This was my best experience so far.

I wasn't pressured to buy anything. This was my best experience so far.

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The workers went way out of their way to serve us

The workers went way out of their way to serve us

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Service time

Service time

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I have been to Valvoline several times mainly because of the efficiency of the process. This visit I did not feel pressured but ...

I have been to Valvoline several times mainly because of the efficiency of the process. This visit I did not feel pressured but educated of my need. If I had to come up with something neg. it comes down to did management talk respectfully to their employees. Did manager spoke to employee stating did you greet the costumer. Jenn did greet me. He (the manager)sounded like he was coming from the notion that she probably didn't. It is important to me that people are treated with respect . However my interpretation may be incorrect. Lockport location has always served me well. Just one time I had to wait 45 min. Because of the car lineup the car that came after me got in first. That is annoying but don't believe there is a solution.

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knew what they were doing

knew what they were doing

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Great Customer Service and Employees!

Great Customer Service and Employees!

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Door and hood were left with greasy fingerprints.

Door and hood were left with greasy fingerprints.

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Upon arrival, the attendant guided me into the stall using clearly understood hand signals. He showed me that my air filter was ...

Upon arrival, the attendant guided me into the stall using clearly understood hand signals. He showed me that my air filter was a bit soiled, but said it was really not ready to change as yet. He did not pressure me to upgrade or to purchase anything more than I came for. I thought the team of workers worked well together without mindless chatter, and they all performed well on my car.

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They explained to me the pricing on the different types of oils. They also do a great job of checking my car for any additional ...

They explained to me the pricing on the different types of oils. They also do a great job of checking my car for any additional liquid levels that need to be topped off, as well as checking the air filters. The service technicians are friendly and do not push extra services that aren't needed.

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Relatively smooth experience and staff was helpful

Relatively smooth experience and staff was helpful

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Entire oil change was under 10 minutes, told the team I just wanted an oil change and not any of the inspection checks

Entire oil change was under 10 minutes, told the team I just wanted an oil change and not any of the inspection checks

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Knowledgeable courteous and timely

Knowledgeable courteous and timely

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The staff is always so nice and communicate what they are doing. I always receive great service.

The staff is always so nice and communicate what they are doing. I always receive great service.

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I have had my car 2 years and it jerks when I have to accelerate, my mechanic couldnt find anything so he changed all of the spa ...

I have had my car 2 years and it jerks when I have to accelerate, my mechanic couldnt find anything so he changed all of the spark plugs and gave it a tune up. Jenn at the Lockport Valvoline, found my air filer to be damaged and she was so thorough and looked everything over so well. My car has not jerked since I left there! I don't usually go to valvoline because of the higher prices but after this I wont go anywhere else because you really do get what you pay for. I think Jenn should be the manager if she isnt already and she should definitely get a raise because she knows her business and she really cares. We all know that no one really cares anymore, well she was a genuine person who loves her job. Thank you! Kelli H. car listed under previous owner.

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It is a bit more expensive than other places. Staff was wonderful!

It is a bit more expensive than other places. Staff was wonderful!

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Scott was very friendly and pleasant.

Scott was very friendly and pleasant.

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They did a great job while I waited in my Truck with my Dog.

They did a great job while I waited in my Truck with my Dog.

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Professional service with a smile! Fast in and out, which I also appreciate!

Professional service with a smile! Fast in and out, which I also appreciate!

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The technicians identified there was an issue with the battery and were able to install a new one during my oil change

The technicians identified there was an issue with the battery and were able to install a new one during my oil change

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Highly satisfied, was very fast, was just quite expensive.

Highly satisfied, was very fast, was just quite expensive.

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Service was great, pricing was expensive

Service was great, pricing was expensive

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professional, courteous, trustworthy, knowledgeable, informative

professional, courteous, trustworthy, knowledgeable, informative

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Some new employees seem to need more experience.

Some new employees seem to need more experience.

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Employees engaged in conversation while I was getting my oil changed.

Employees engaged in conversation while I was getting my oil changed.

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The price is a little high

The price is a little high

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The staff was great, I got what I needed and was showed what else I could have done but wasn't bullied into doing it.

The staff was great, I got what I needed and was showed what else I could have done but wasn't bullied into doing it.

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I was told that conventional oil was only good for 3,000 miles, This is a lie. Anyone who changes their oil at 3k miles is wasti ...

I was told that conventional oil was only good for 3,000 miles, This is a lie. Anyone who changes their oil at 3k miles is wasting money. I understand the desire for a for a business to try to sell extra goods and services but it gets old being repeatedly asked to buy more stuff. I also paid for a premium oil filter without asking about it or being told I was paying for it. When I declined the air filter being changed at 23k miles the guy told me that the Element fleet vehicle I am driving was approved for a $100 maximum on this visit. That doesn't mean my company wants to pay $100 for an oil change. Overall I am pleased with the service I get at this location and will probably return in the future.

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the prices for the oil change are high. if you don't have a coupon you are spending a lot.

the prices for the oil change are high. if you don't have a coupon you are spending a lot.

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It was my first time visiting. My husband takes his car there and he recommended I go. The staff were very friendly walking me t ...

It was my first time visiting. My husband takes his car there and he recommended I go. The staff were very friendly walking me through the process as a new customer and the service took no time at all! It was a very comfortable and relaxing experience. I felt valued and it felt like if been going there for years.

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Lockport valvoline is the best

Lockport valvoline is the best

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Just kept trying to keep adding things to my order

Just kept trying to keep adding things to my order

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All factors

All factors

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I like that I can stay inside my car. I loved that it only took about 15minutes

I like that I can stay inside my car. I loved that it only took about 15minutes

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Service was quick and professional, and staff was very courteous and knowledgeable!

Service was quick and professional, and staff was very courteous and knowledgeable!

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Friendly, courteous & professional.

Friendly, courteous & professional.

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I have been coming to this location for many years with many different cars. The staff is always polite, respectful, and courteo ...

I have been coming to this location for many years with many different cars. The staff is always polite, respectful, and courteous. The same day I had to have insurance pictures taken at Transit Jiffy Lube. I thought about having them do the oil change but the person who waited on me was rude and seemed angry that I was there. Never again! Always VALVOLINE!

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Fast, efficient service. No pressure.

Fast, efficient service. No pressure.

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Stopped for oil change on my way to work, took less than 15 minutes.

Stopped for oil change on my way to work, took less than 15 minutes.

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The service rep did not try to up sell me anything. It was a good experience.

The service rep did not try to up sell me anything. It was a good experience.

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Professionalism was great

Professionalism was great

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I felt the service was of quality and the staff were very friendly and knowledgeable. Staff were well mannered and professional.

I felt the service was of quality and the staff were very friendly and knowledgeable. Staff were well mannered and professional.

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Your maintenance crew were great. Professional and the sense of family atmosphere you knew you were in good hands.

Your maintenance crew were great. Professional and the sense of family atmosphere you knew you were in good hands.

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The workers were very personable and efficient! They let me know exactly what was best without up selling me! Marc, Ralph and Ro ...

The workers were very personable and efficient! They let me know exactly what was best without up selling me! Marc, Ralph and Rob at the Transit location in Lockport NY were excellent !!

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The were fast, friendly, courteous and efficient. I was very pleased with the service I reeived. :)

The were fast, friendly, courteous and efficient. I was very pleased with the service I reeived. :)

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When a technician was trying to change cabin air filter, the A/C re-circulation hood was forced open and no longer opens or clos ...

When a technician was trying to change cabin air filter, the A/C re-circulation hood was forced open and no longer opens or closes. It is now broken. My vehicle doesn't come with a cabin air filter and that was not known by the technician. I have to take my vehicle into the dealership to get this problem fixed.

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The service team was very friendly and let me know everything that was going on with my vehicle.

The service team was very friendly and let me know everything that was going on with my vehicle.

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Friendly staff. Knowledgeable.

Friendly staff. Knowledgeable.

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I bring all of our vehicles to this Valvoline because of they know their regular customers as they pull into the bay! Always ve ...

I bring all of our vehicles to this Valvoline because of they know their regular customers as they pull into the bay! Always very friendly and ready to answer any questions I may have

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Great service

Great service

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The staff treated me with total respect they explained in detail the way the company works, who they each were and about the ...

The staff treated me with total respect they explained in detail the way the company works, who they each were and about the different types of oil they use. They were friendly and professional at all times

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They where very professional and checked lights, tires,filters,etc

They where very professional and checked lights, tires,filters,etc

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I always get excellent service at Valvoline. I have been going there for years and never had a bad thing to say. They are courte ...

I always get excellent service at Valvoline. I have been going there for years and never had a bad thing to say. They are courteous, professional and I always feel my car is being taken care of when I visit there. Can't say enough good things!

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I wanted an oil change and state inspection. This location does not do inspections. Also, the attendant told me that 2 of my w ...

I wanted an oil change and state inspection. This location does not do inspections. Also, the attendant told me that 2 of my wipers probably would not pass inspection and that they could replace them. They both passed inspection the same day at a Pep Boys.

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Pulled right in, performed service in a very timely fashion

Pulled right in, performed service in a very timely fashion

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My husband was the one the brought the car in and recd very different treatment then I do, was not asked if he had a coupon was ...

My husband was the one the brought the car in and recd very different treatment then I do, was not asked if he had a coupon was not offered additional services beyond the air filter. Find it hard to believe on my very high mileage car that there wasn't more that could have been addressed, feel it was more who was behind the wheel. As he had our van serviced two days earlier with very similar results. We will no longer be using your service. And shame on your company if you are silly enough to believe that women don't know about vehicle maintenance in the day and age

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Convenient quick

Convenient quick

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They, the staff explained their findings to my satisfaction.

They, the staff explained their findings to my satisfaction.

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Fast professional courteous service

Fast professional courteous service

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Just average. Kinda pricey

Just average. Kinda pricey

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Quick service

Quick service

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Technicians were prompt, professional and polite. Explained all that they were doing to my truck and took time to answer any que ...

Technicians were prompt, professional and polite. Explained all that they were doing to my truck and took time to answer any questions clearly. All seemed to know what they were doing very well.

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Service people were very friendly, and they did not try to push other services.

Service people were very friendly, and they did not try to push other services.

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Prompt service with employees providing a positive, friendly attitude.

Prompt service with employees providing a positive, friendly attitude.

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I was very happy with the service. The technotions were very curtious and answered the questions that I had.

I was very happy with the service. The technotions were very curtious and answered the questions that I had.

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In and out in 15 min.

In and out in 15 min.

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Satisfied my needs

Satisfied my needs

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I experienced quality service without feeling like I was being pressured into buying anything extra. The staff were friendly and ...

I experienced quality service without feeling like I was being pressured into buying anything extra. The staff were friendly and polite .

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I'm always satisfied when I use Valvoline

I'm always satisfied when I use Valvoline

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The price for a simple oil change is quite high considering it does not take long and I only required 4.5 quarts of oil

The price for a simple oil change is quite high considering it does not take long and I only required 4.5 quarts of oil

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Even though Valvoline is more expensive than traditional auto-shops it is convenient and simple. The service staff was pleasant ...

Even though Valvoline is more expensive than traditional auto-shops it is convenient and simple. The service staff was pleasant and considerate. I have previously in the past felt guilted into buying things but I did not this time.

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The staff was friendly and explained the service needed. And I did not feel pressured to have additional services performed on m ...

The staff was friendly and explained the service needed. And I did not feel pressured to have additional services performed on my vehicle. In addition, they had me in and out quickly :)

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After going to two other lube shops with my vehicle (2013 suzuki grand vitara) who both places could not change my oil due to t ...

After going to two other lube shops with my vehicle (2013 suzuki grand vitara) who both places could not change my oil due to the filter bring in a difficult spot, the techs easily removed it and quickly and efficiently changed my oil without a single issue. Great techs!

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The staff did good, location is convenient, I've used you for years

The staff did good, location is convenient, I've used you for years

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The staff was wonderful and knowledgeable

The staff was wonderful and knowledgeable

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They are friendly, don't pressure you to buy more service and let you know what needs to be done with your vehicle without press ...

They are friendly, don't pressure you to buy more service and let you know what needs to be done with your vehicle without pressuring you to have that done right away.

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Was satisfied with the oil change, wait time was longer than I was told, but other than that things went well.

Was satisfied with the oil change, wait time was longer than I was told, but other than that things went well.

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Ralph Halifax was extremely helpful and pleasant. Will definitely return and recommend to others

Ralph Halifax was extremely helpful and pleasant. Will definitely return and recommend to others

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The guys are always ready and willin to take care of me and make sure my vehicle is safe. I have come to know most of the by nam ...

The guys are always ready and willin to take care of me and make sure my vehicle is safe. I have come to know most of the by name and love the reception I get when I come back even if I am late in mileage

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They are very friendly and all seem to enjoy their job alot.

They are very friendly and all seem to enjoy their job alot.

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They are always friendly and never have to wait too long

They are always friendly and never have to wait too long

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The services and products are very overpriced. Next time I will plan ahead better and go to a certain dealership who will compl ...

The services and products are very overpriced. Next time I will plan ahead better and go to a certain dealership who will complete the same oil change for $15 less.

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Excellent customer service...also was a training for a newer employee as it was handled very well. Time to teach is great way fo ...

Excellent customer service...also was a training for a newer employee as it was handled very well. Time to teach is great way for a company to grow.

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Efficient and very friendly

Efficient and very friendly

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Service person was friendly and knowledgeable Wait time was brief

Service person was friendly and knowledgeable Wait time was brief

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No wait. All questions answered. Poor battery diagnosed (at my request) and replaced immediately. Friendly service.

No wait. All questions answered. Poor battery diagnosed (at my request) and replaced immediately. Friendly service.

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Very friendly service, quick service and very apologetic about the wait, even though I did not feel it was very long. Will defin ...

Very friendly service, quick service and very apologetic about the wait, even though I did not feel it was very long. Will definitely be back to this location.

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Easy fast and good price

Easy fast and good price

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The technicians were very friendly and helpful. No oversell and just told me what extra I needed

The technicians were very friendly and helpful. No oversell and just told me what extra I needed

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Pointed out the problems I had with the car.

Pointed out the problems I had with the car.

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There was no wait time when I arrived at the shop and the location and hours are perfect for my lifestyle. The staff was friend ...

There was no wait time when I arrived at the shop and the location and hours are perfect for my lifestyle. The staff was friendly, knowledgeable about my car and communicated well about the services suggested and performed.

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Absolute professionalism and kindness and efficiency!

Absolute professionalism and kindness and efficiency!

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A routine oil change should not come at the cost of $82. That is just insanity. I was charged $11.99 for each bulb (2 were nee ...

A routine oil change should not come at the cost of $82. That is just insanity. I was charged $11.99 for each bulb (2 were needed) for my license plate. This bulb can be bought at Walmart or Autozone for under $2 a piece. I was not informed of the cost and I mistakenly assumed it would be under $5. Valvoline is a total rip off. I thought I would actually be saving money (I had a coupon) but ended up being completely dissatisfied with your company. I will not be coming back again and will advise others of your outrageous mark ups.

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They looked up my vehicle for required items and checked them

They looked up my vehicle for required items and checked them

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The manager was informative and friendly

The manager was informative and friendly

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The staff is both courteous and friendly yet professional

The staff is both courteous and friendly yet professional

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First off...there's a waiting room? Never noticed. 2d, the guys were great. They were quick to remind me of changing weather. ...

First off...there's a waiting room? Never noticed. 2d, the guys were great. They were quick to remind me of changing weather. I had been meaning to change my wiper blades for MONTHS. The one guy said something about the weather, and 2 minutes later they were putting on my new blades. I didn't catch the brand, but it's so nice to be able to see in the rain!

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They give discounts on multiple services at oncr

They give discounts on multiple services at oncr

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They were fast, efficient, didn't make me feel stupid when I didn't know what certain things meant, and gave me advice on my car ...

They were fast, efficient, didn't make me feel stupid when I didn't know what certain things meant, and gave me advice on my car and car that I was gong to purchase. They were super nice and got me out in a matter of minutes.

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The service man was very helpful by showing & explaining to me some issues I had with my vehicle and I was appreciative that the ...

The service man was very helpful by showing & explaining to me some issues I had with my vehicle and I was appreciative that they took the time to explain what I should do to maintain my car. They provided prompt service for the work I had done.

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the guys were fast, friendly and thorough. over all great experience.

the guys were fast, friendly and thorough. over all great experience.

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Your team in Lockport, NY are absolutely the best.

Your team in Lockport, NY are absolutely the best.

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Very professional and helpful

Very professional and helpful

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the service was quick. They brought up things that should be looked into, but didn't pressure me into getting them. I appreciate ...

the service was quick. They brought up things that should be looked into, but didn't pressure me into getting them. I appreciate that and did have them do the transmission thing.

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I paid $74.00 for my service. Unacceptable

I paid $74.00 for my service. Unacceptable

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Fast service, friendly, knowageable

Fast service, friendly, knowageable

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Was in and out. Recommended transmission flush but no pressure to do so.

Was in and out. Recommended transmission flush but no pressure to do so.

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They were busy. I pulled up and waited for my turn. Once inside, they were very efficient and courteous.

They were busy. I pulled up and waited for my turn. Once inside, they were very efficient and courteous.

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Marc and the guys were wonderful! Highly knowledgable, quick, and efficient! They told us what we needed, what could wait, gave ...

Marc and the guys were wonderful! Highly knowledgable, quick, and efficient! They told us what we needed, what could wait, gave us options and had superior customer service rarely seen these days. Very pleased! Thank you!

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Staff was quick and personable, greeted me by name and was very friendly

Staff was quick and personable, greeted me by name and was very friendly

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I was able to use a very clean bathroom when I arrived and they got started on my vehicle. The workers were very clear about wha ...

I was able to use a very clean bathroom when I arrived and they got started on my vehicle. The workers were very clear about what they were doing. There was no wait, even though that would not stop me from coming in. The workers noticed some things about my vehicle and let me know in a no pressure way, even noticed that some part of my car was new, which I knew was true and made me feel assured the workers knew what they were doing. There was NO upselling which was excellent. Another customer was in the other car bay and the workers really seemed to be walking her through something that seemed more than routine and she also seemed happy. Great service overall, the two workers that day were superb. Date was 9/13 I believe.

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Staff was friendly, but gave no information on pricing. Spent $83 on an oil change and air filter. Feel more services should hav ...

Staff was friendly, but gave no information on pricing. Spent $83 on an oil change and air filter. Feel more services should have provided more for the price. Extremely overpriced! Will not be back in the future.

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the techs were very nice and considerate, they explained the process.

the techs were very nice and considerate, they explained the process.

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I am a regional manager for a nationwide franchise, and the customer service I receive from Marc at this location every time, is ...

I am a regional manager for a nationwide franchise, and the customer service I receive from Marc at this location every time, is top notch!

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nice people to talk to

nice people to talk to

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Very nice workers very friendly!

Very nice workers very friendly!

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Didn't have my oil filter in stock. Not my fault. They discovered this halfway through the process then told me it was an extra ...

Didn't have my oil filter in stock. Not my fault. They discovered this halfway through the process then told me it was an extra $15. Shouldn't have been my problem to pay for it. Or they should have checked supplies and inventory before hand and asked me if the extra charge would be acceptable.

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