Valvoline Instant Oil Change Syracuse, NY, 4105 West Genesee

5

NA

The pricing is a little high but very convenient.

The pricing is a little high but very convenient.
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5

Retired MASTER SERGEANT G. Willsey

The customer service representative KEN who dealt with me directly was very professional and friendly.

The customer service representative KEN who dealt with me directly was very professional and friendly.
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5

J.D.

Guys were so nice!

Guys were so nice!
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5

Linda F

Had oil change done in a timely manner and they were very busy. Great job.

Had oil change done in a timely manner and they were very busy. Great job.
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5

MAJ

Greeted outside and was asked what services I needed. I them discussed the problem I was having with my wipers etc. They chec ...

Greeted outside and was asked what services I needed. I them discussed the problem I was having with my wipers etc. They checked the problem outside before I even got into the bay and told me exactly whay I needed. This saved so much time.While replacing the wipers that I needed they checked all my fluid levels and tire pressure in the car. Kenneth and Luis-Patrick were so helpful. They are great employees.
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5

Cam

I was greeted immediately upon entry to the parking lot, and the asst manager (I think his name is Jack) was extremely friendly ...

I was greeted immediately upon entry to the parking lot, and the asst manager (I think his name is Jack) was extremely friendly and professional. He asked my permisssion for any time he needed to do something inside my car and explained every step and detail.
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5

Dan N

Good service

Good service
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5

Lana G

Service is super!

Service is super!
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5

Frank G

Greeted and told of a minor wait. Directed in with caution. Serviced accordingly. Left with a smile. The guys always make me lau ...

Greeted and told of a minor wait. Directed in with caution. Serviced accordingly. Left with a smile. The guys always make me laugh.
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5

Tracy s

The csr qas great up beat friendly and knowledgeable the guys working on ky car where fast efficient and keep a smile on his f ...

The csr qas great up beat friendly and knowledgeable the guys working on ky car where fast efficient and keep a smile on his face
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4

blossom22780

I asked to have the windshield wipers I bought put on. I felt the manager Jim was not happy about. It did take longer than I tho ...

I asked to have the windshield wipers I bought put on. I felt the manager Jim was not happy about. It did take longer than I thought it would have to put them on only because the design was crappy. If I had of known it was going to take so long then I would have never asked. Kenny was absolutely fantastic and made sure he got them on right even tho it was taking a long time. I wont be returning to this location because of the tension I felt from the manager. I understand he was busy but all he had to do was ask me to pull of out the bay or tell me they couldn't put them on to begin with. Thompson Road and 57 locations would have never made me feel this way
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5

Robbiecuse

The mechanic was very thorough and very friendly

The mechanic was very thorough and very friendly
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5

Sk

Friendly staff, fast service

Friendly staff, fast service
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5

kenzb

The gentlemen were the sweetest to me. They did my inspection efficiently yet quickly. I could not be more happier.

The gentlemen were the sweetest to me. They did my inspection efficiently yet quickly. I could not be more happier.
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5

Lynn V

It was a very busy weekend and i was impressed at how quickly i was waited on. I had just purchased a new used vehicle and the ...

It was a very busy weekend and i was impressed at how quickly i was waited on. I had just purchased a new used vehicle and the service guys were very helpful and knowledgeable about my type of vehicle. The tech and I discussed the maintenance and reliability and made me more sure of my new purchase. The team ran like a well oiled machine!! lol
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5

Anonymous

Service price and courtesy was great

Service price and courtesy was great
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5

Mike P

The staff was quick, knew what they were talking about and explained everything to me in detail as well as being very friendly.

The staff was quick, knew what they were talking about and explained everything to me in detail as well as being very friendly.
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5

Anthony s

The service is easy on the customer and very quick/convenient.

The service is easy on the customer and very quick/convenient.
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5

Ted K

I needed a NYS Vehicle Inspection. They gave me an estimated wait time which was accurate. There were only 2 or 3 cars ahead of ...

I needed a NYS Vehicle Inspection. They gave me an estimated wait time which was accurate. There were only 2 or 3 cars ahead of me and I got in at about 5 to 10 and the whole procedure to only 20 to 30 minutes
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5

Anonymous

Friendly informative and courteous

Friendly informative and courteous
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4

Sd

Service is fine. Price has gone up dramatically in the years I've been going

Service is fine. Price has gone up dramatically in the years I've been going
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5

Jennapink03

The conductor of my visit was very helpful and knowledgeable with my questions I had about the oils and things with my car. He ...

The conductor of my visit was very helpful and knowledgeable with my questions I had about the oils and things with my car. He helped me by telling me if I brought in things I have done with my car it can be added to my car fax information giving me more value to my car bc there were things not listed that I had done with my vehicle.
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5

Hy B

quick, polite, knowledgeable and good product

quick, polite, knowledgeable and good product
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5

JayJ

The service was completed efficiently. The employees, were polite and informative.

The service was completed efficiently. The employees, were polite and informative.
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5

HappyDriver123

It was quick. The staff we very friendly and confident

It was quick. The staff we very friendly and confident
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5

Fran S.

Every thing went smooth !

Every thing went smooth !
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5

Julie c

Great customer service.

Great customer service.
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5

Kara L

I was given an accurate estimate of the wait time and staff was fun and friendly!

I was given an accurate estimate of the wait time and staff was fun and friendly!
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5

Vinnie5111

Quick and professional.

Quick and professional.
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5

Maraski

Inspection done quickly!

Inspection done quickly!
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5

Sue d.

Everyone is always attentive at this site. I always go here. I see some of the same people and they are polite,friendly, informa ...

Everyone is always attentive at this site. I always go here. I see some of the same people and they are polite,friendly, informative and so fast!
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5

Lisa C

Convenient and good people servicing my vehicle!

Convenient and good people servicing my vehicle!
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5

JohnH

Great communication with employees

Great communication with employees
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5

Rg

Friendly professional Service

Friendly professional Service
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5

CCt

Courteous, efficient staff, trustworthy.

Courteous, efficient staff, trustworthy.
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5

Amy S

They were all very friendly and accommodating.

They were all very friendly and accommodating.
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5

Steve W

Have been a customer since the store opened. Great staff

Have been a customer since the store opened. Great staff
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5

T.C.P.

All friendly people, never seen anyone angry or upset there. Always a plus to see smiling faces!

All friendly people, never seen anyone angry or upset there. Always a plus to see smiling faces!
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5

Tim V

I received an honest assessment of what my vehicle needed as well as excellent service. All of my questions were answered.

I received an honest assessment of what my vehicle needed as well as excellent service. All of my questions were answered.
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5

Louise C.

Perfectly professional and friendly. Answered my questions with info.

Perfectly professional and friendly. Answered my questions with info.
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5

Jturner

They did not try to SELL ME THE STORE

They did not try to SELL ME THE STORE
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5

Wendy

Friendliness of staff and speed of service.

Friendliness of staff and speed of service.
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5

Kisseliss

The person who waited on us was the perfect balance of customer service and technician

The person who waited on us was the perfect balance of customer service and technician
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4

Chad

The cost of the Oil change was much more than I was expecting. I was already in the bay at this point so I went ahead with the ...

The cost of the Oil change was much more than I was expecting. I was already in the bay at this point so I went ahead with the work but the difference in cost between what it would cost for me to do it versus having VIOC do it is too great. The guys at the shop were very professional and courteous but I just can't substantiate the price. Your company offers a great product and service but the difference between what I paid in the past versus what it costs now was much more than I was expecting.
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4

Bob V

Was asked if I would like the cabin filter changed but that was done the previous time I was at that service station which they ...

Was asked if I would like the cabin filter changed but that was done the previous time I was at that service station which they had a record of it being done then.
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5

Jess4271

It was a great experience. I went to breakfast next door and came back to my service complete and I just cashed out and drove a ...

It was a great experience. I went to breakfast next door and came back to my service complete and I just cashed out and drove away. Tremendous experiences.
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5

Anonymous

Great service and very friendly

Great service and very friendly
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5

Martha H

Staff was friendly and very accommodating.

Staff was friendly and very accommodating.
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5

Tammy

The staff was very friendly and explained everything as they went along. I have owned cars now for over 20 years and I have alwa ...

The staff was very friendly and explained everything as they went along. I have owned cars now for over 20 years and I have always been intimidated by the thought of getting my oil changed. I used to always ask my husband to take my car to have the oil changed. Since the last oil change at this same location my fears seem silly. I will always take my cars to this location in the future.
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5

Anonymous

The initial contact with the service gentleman was positive and professional.

The initial contact with the service gentleman was positive and professional.
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5

Tom B

great service rep. Knowledgeable of what I wanted and the service was Super Fast.

great service rep. Knowledgeable of what I wanted and the service was Super Fast.
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5

lee

They were efficient

They were efficient
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5

Marna

Louis and other service people let contact with me during servicing

Louis and other service people let contact with me during servicing
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5

Angelof

Great service and you didn’t try to oversell me something I didn’t need at the time of my visit

Great service and you didn’t try to oversell me something I didn’t need at the time of my visit
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5

Marge S.

I always get my oil changed at a Valvoline Oil Change service center. This particular place was as professional and friendly as ...

I always get my oil changed at a Valvoline Oil Change service center. This particular place was as professional and friendly as another one I go to.
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4

Windy

Price was very high.

Price was very high.
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5

Anonymous

THE PROFESSIONALISM EXHIBITED BY ALL INCLUDING THEIR UNIFORM AND CLEAN APPEARANCE, THEIR COMMUNICATIONS WITH BOTH THE CUSTOMER A ...

THE PROFESSIONALISM EXHIBITED BY ALL INCLUDING THEIR UNIFORM AND CLEAN APPEARANCE, THEIR COMMUNICATIONS WITH BOTH THE CUSTOMER AND THE CO-WORKERS.
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5

watts

Good service and discount given without coupon

Good service and discount given without coupon
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4

Elle

I was satisfied with this visit BUT I sent my teenage son there a month ago to get the oil changed on his car. We had a huge oil ...

I was satisfied with this visit BUT I sent my teenage son there a month ago to get the oil changed on his car. We had a huge oil leak in the driveway. I had the vehicle taken to an auto service shop and it turns out the problem was whoever changed the oil at Valvoline, didn't have the screw threaded correctly and a lot of oil leaked out. It’s still puddled on the blacktop with rain and snow! I’m NOT happy.
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5

Dawn M

Very knowledgeable and staff was very friendly

Very knowledgeable and staff was very friendly
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5

Elainec

They are always friendly and helpful, I use this Valvoline because it is near my home but I wouldn't continue to go there if I w ...

They are always friendly and helpful, I use this Valvoline because it is near my home but I wouldn't continue to go there if I wasn't happy with the service. I am extremely happy with the service I receive here.
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5

B Favre

I forget the names off all the staff that helped me but they were friendly, efficient, and professional. I think two of them wer ...

I forget the names off all the staff that helped me but they were friendly, efficient, and professional. I think two of them were Emma and Jason. Excellent helpful staff.
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5

Camillus Customer

Convenient location and nice staff

Convenient location and nice staff
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5

Paul W

very fast once inside, fully explained prices of optional services

very fast once inside, fully explained prices of optional services
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5

Jim S

Technician explained all the reps that would be taken clearly

Technician explained all the reps that would be taken clearly
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5

Donna D. Camillus

Friendly. Fast in and out. Knowledgeable.

Friendly. Fast in and out. Knowledgeable.
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5

NeatPetite

I came in on a busy day (for Valvoline) to get a NYS inspection. I received it.

I came in on a busy day (for Valvoline) to get a NYS inspection. I received it.
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5

Anonymous

Very attentive staff!

Very attentive staff!
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5

Anonymous

Staff was very helpful.

Staff was very helpful.
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5

Amy j

I had an emergency happen right in the middle of my oil change. I was treated with compassion and everything was taken care for ...

I had an emergency happen right in the middle of my oil change. I was treated with compassion and everything was taken care for me. Great service
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5

bfan

Ease and convience of location and quickness of service

Ease and convience of location and quickness of service
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4

Thomas j

It was what I expected it to be good service

It was what I expected it to be good service
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5

Mike K>

good quick service from your technicians.

good quick service from your technicians.
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5

Mark B

Quick, done right, good selection of oil.

Quick, done right, good selection of oil.
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5

Nancy

Prompt courtesy staff

Prompt courtesy staff
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5

edwardo

Tech explained about each of the different recommended service items and also noted for future visits about receiving a discount ...

Tech explained about each of the different recommended service items and also noted for future visits about receiving a discount for being a veteran to save time in inputting it.
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5

Anonymous

Fast,pleasant,curtious.effic ent

Fast,pleasant,curtious.effic ent
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5

Dede S.

Everyone is always courteous, friendly, and pleasant to deal with.

Everyone is always courteous, friendly, and pleasant to deal with.
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5

Lisa P.

He Was Very Kind and Considerate. Explained Everything That was Happening. Also Had a Woman explain about the Metal Tire Plugs ...

He Was Very Kind and Considerate. Explained Everything That was Happening. Also Had a Woman explain about the Metal Tire Plugs and Suggested I use the Plastic during the winter months. Wonderful Experience from They Both. Thank You Valvoline Please keep Up The GREAT Work... Sincerely Lisa M Phillips
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5

KS

Employees are highly professional and did not try to sell me things I did not need. Service was done in a timely manner 20-25 mi ...

Employees are highly professional and did not try to sell me things I did not need. Service was done in a timely manner 20-25 minutes.
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5

Timmy B

Service was very straightforward, easy, and efficient.

Service was very straightforward, easy, and efficient.
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5

Ms Welch

Great customer service...

Great customer service...
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5

Tom S

It was almost time to close and they happily welcomed me

It was almost time to close and they happily welcomed me
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4

sharon a

one of the bay doors was broken so therefore a delay

one of the bay doors was broken so therefore a delay
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5

Anonymous

no comment

no comment
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5

tigertimmy

The service team at VIOC always does a good job. I've gone there enough to where I have no worries about the work they're going ...

The service team at VIOC always does a good job. I've gone there enough to where I have no worries about the work they're going to do. Peace of mind is worth a lot
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5

Anne A.

The staff is always friendly, courteous, and efficient. I visit two different locations and have same experience at both

The staff is always friendly, courteous, and efficient. I visit two different locations and have same experience at both
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5

Anonymous

I like to drive my vehicle in and have the work done Immediately trust the workers and always very nice to deal with .

I like to drive my vehicle in and have the work done Immediately trust the workers and always very nice to deal with .
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5

Anonymous

Frankly I like to change my own oil but I’m finding it harder because of lack of time I also use your place for motor vehicle i ...

Frankly I like to change my own oil but I’m finding it harder because of lack of time I also use your place for motor vehicle inspections because I trust that nothing will happen to my car while anyone is fixing it that is a huge huge reason why I come to so now with lack of time I’m starting to bring my car is too new for oil changes even though it cost me more but again life is now getting to the point or time is more Porten
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5

Lubeman

Always a hassle free exsperience.

Always a hassle free exsperience.
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5

Jared C

The speed and accuracy is vital to me. There wasn't much time to get out of the truck. So they prefer you stay in the vehicle, ...

The speed and accuracy is vital to me. There wasn't much time to get out of the truck. So they prefer you stay in the vehicle, good idea. The man at the computer stayed there, you had plenty of staff to do everything. This was a good visit, but I travel year round so the odds of coming back to this one would be rare. You also had a female there. She works as hard as the guys. It was very nice to see a female motor head.
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5

Michael D

The customer service is always good at all VIOC locations I've ever gone to!

The customer service is always good at all VIOC locations I've ever gone to!
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4

Tracy E

I don't like all of the extra services they try to sell.

I don't like all of the extra services they try to sell.
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5

Greg

I had my oil changed and my car inspected. The staff made me aware of several things that were in need of my attention. I did ...

I had my oil changed and my car inspected. The staff made me aware of several things that were in need of my attention. I did not feel pressured to have them fix it at that time. Once the car was in the garage, the work was done in a timely fashion. It was one of the first cold days, but the waiting room was warm.
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4

Cff

90 dollars for a oil change is really expensive when your retired

90 dollars for a oil change is really expensive when your retired
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4

Bill Saulle

left 6 grease fittings not greased

left 6 grease fittings not greased
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5

Louis F

Freindly & informative staff.

Freindly & informative staff.
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4

Ernie D

There were several cars in line, so they told me to pull in front of Bay 1 (3 bays all together), but Bay 2 and Bay 3 opened up ...

There were several cars in line, so they told me to pull in front of Bay 1 (3 bays all together), but Bay 2 and Bay 3 opened up first. Should be like the banks do; stay in one line and go to the next available teller or Bay.
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4

P s

I think satisfied is a good report.

I think satisfied is a good report.
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5

TLC

The staff was great. I had two people welcome me outside to be sure I knew they would be right with me. Each step was explained ...

The staff was great. I had two people welcome me outside to be sure I knew they would be right with me. Each step was explained to me. The service was very quick. Great job!
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5

Troy B

Great customer service and representatives paid attention to detail.

Great customer service and representatives paid attention to detail.
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5

Pintsizebrat

The staff were very friendly, offered answers to every question, at one point I took a pic and sent it to my hubby to ask if a c ...

The staff were very friendly, offered answers to every question, at one point I took a pic and sent it to my hubby to ask if a certain filter should be replaced...there were no problems with that and the staff didn't mind at all. Fast, easy and pleasant. This was the 1st time I was going here on my own without my hubby so I was unsure and afraid they would try to get me to buy or do more than needed but they did not...not at all.
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5

Fitz

Quick, efficient, friendly.. in & out

Quick, efficient, friendly.. in & out
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5

Gene M

The knowledge of the technician, his courtesy. Very impressed

The knowledge of the technician, his courtesy. Very impressed
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5

judy s

Professional staff. The Manager has been there for over 30 years and I know he trains the staff.

Professional staff. The Manager has been there for over 30 years and I know he trains the staff.
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5

Richard

Very pleasant service agent

Very pleasant service agent
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4

Ben W.

Services took longer than stated and expected.

Services took longer than stated and expected.
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5

Mary S-B

Great staff.

Great staff.
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5

Diane S.

Staff efficient and knowledgeable, explained everything clearly. I put 'about the same' answer to a previous question because I ...

Staff efficient and knowledgeable, explained everything clearly. I put 'about the same' answer to a previous question because I ALWAYS trust this Valvoline as it is my regular oil change facility. The staff never pressures me to buy anything I don't need. The CSR, Brian was very good at explaining each thing and told me I needed nothing extra this time but should have my tires rotated next time. He included an extra sheet in the invoice showing that I needed nothing extra done of all the things that could have been needed. I appreciated that. Kenneth, who worked topside and James, who worked bottomside were fast and efficient. ( The wait outside that I had today was because so many others were in for their state inspections. All I needed was an oil change.) Brian was helpful and cheerful. I felt good and uplifted when I left.
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5

Lori E

Worth Waiting if Have My coupon to Save some money. Always Good Service

Worth Waiting if Have My coupon to Save some money. Always Good Service
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4

terry

expensive

expensive
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5

Frank

Always professional and friendly. I have complete confidence that I am receiving a quality product and I am not being taken adva ...

Always professional and friendly. I have complete confidence that I am receiving a quality product and I am not being taken advantage of.
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5

Christine R.

I have been a customer for years at this location and always consistently received excellent customer service. Always, every ti ...

I have been a customer for years at this location and always consistently received excellent customer service. Always, every time.
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5

Jim in Fairmount

Thorough and courteous staff.

Thorough and courteous staff.
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5

Mabel O.

I am greeted promptly and given clear and concise instructions.

I am greeted promptly and given clear and concise instructions.
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5

JAYJ

THE SERVICE WAS DONE IN A TIMELY FASHION. THE SERVICE PEOPLE, WERE VERY POLITE AND INFORMATIVE.

THE SERVICE WAS DONE IN A TIMELY FASHION. THE SERVICE PEOPLE, WERE VERY POLITE AND INFORMATIVE.
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5

Kyle S.

I got what I needed in a satisfactory amount of time

I got what I needed in a satisfactory amount of time
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5

Jonathan C.

Quick, efficient, and courteous.

Quick, efficient, and courteous.
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5

EnMMom

The Fairmount location specifically has the best service. Thanks.

The Fairmount location specifically has the best service. Thanks.
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5

Mrsct

Courteous staff, efficient, knowledgable

Courteous staff, efficient, knowledgable
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5

sam m

the csr brian was very helpful

the csr brian was very helpful
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5

Kelsey S

Kai was very knowledgeable and helpful with the service I needed. He was very friendly and had a genuine and warm personality. T ...

Kai was very knowledgeable and helpful with the service I needed. He was very friendly and had a genuine and warm personality. There was a couple of problems with my lights and he notified me right away. I was able to get my car inspected and passed that day thanks to Kai and Kenny. This is my first visit at the Valvoline in Camillus and I am now a loyal customer to this location. This location in particular is also very clean.
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5

Butterfly Queen

The people here were nice, friendly, and fast. I was in a hurry and even through they were packed the wait time wasn't horrible. ...

The people here were nice, friendly, and fast. I was in a hurry and even through they were packed the wait time wasn't horrible. They made sure to come out twice while I waited to let me know how much longer it would be. I'm defiantly coming back to this one again.
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5

Anonymous

The staff were very friendly and knowledgable

The staff were very friendly and knowledgable
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5

Jim S.

Quick, efficient, friendly.

Quick, efficient, friendly.
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5

Syracuse orange

Was able to drive right into stall and promptly waited on, and because I communicated exactly what I wanted so they knew what I ...

Was able to drive right into stall and promptly waited on, and because I communicated exactly what I wanted so they knew what I didn’t need, they were able to complete the oil change in less than 15 minutes
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5

Greg A

The facility was clean the employees were courteous and the work was done in a professional and timely manner

The facility was clean the employees were courteous and the work was done in a professional and timely manner
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5

Karen k

Customer service was very pleasant . Oil change was done quickly covering all parts of my car from oil to tires. Service attend ...

Customer service was very pleasant . Oil change was done quickly covering all parts of my car from oil to tires. Service attendants we very helpful. Always go back for more work on my car thankyou
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5

brucea

All three people on the service team did a great job. Kenny the CSR was really friendly and had answers for questions. Same thin ...

All three people on the service team did a great job. Kenny the CSR was really friendly and had answers for questions. Same thing for Steve. And the oil change was extremely quick had no wait time essentially, which was great.
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5

Ron B

The best customer service ever!!!!

The best customer service ever!!!!
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5

Maurice S

The staff were very professional and clean - great job.

The staff were very professional and clean - great job.
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4

Todd

Normal expectations were met.

Normal expectations were met.
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5

Anusette

All the service attendants were amicable and attentive. Appreciated the information about my car and its maintenance

All the service attendants were amicable and attentive. Appreciated the information about my car and its maintenance
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5

Bsbybaboo

Fast Service ...bit pricey $

Fast Service ...bit pricey $
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5

Anonymous

Manager listened to me.

Manager listened to me.
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4

Marcia E

Service, although all staff were very courteous, was very rushed and mechanical in nature. I have gone to the same Valvoline ma ...

Service, although all staff were very courteous, was very rushed and mechanical in nature. I have gone to the same Valvoline many times and never felt that way before. 1 staff checked the lights. 1 staff checked the tires before I even entered the bay. No one checked the air filter like before or the cabin filter. I did not ask either but this was always done before.
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5

Michelle

Please give me hard copy receipt in future. U never email em and your email is dead.

Please give me hard copy receipt in future. U never email em and your email is dead.
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5

Steve

Everyone was very professional

Everyone was very professional
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5

Patrick M

Curtious prompt efficient

Curtious prompt efficient
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5

monica w

quick and easy

quick and easy
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5

Ryan M

Quick and easy, got what I needed and everyone was knowledgeable and friendly

Quick and easy, got what I needed and everyone was knowledgeable and friendly
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5

Scantrac

Speed and efficiency Answered. All my questions.

Speed and efficiency Answered. All my questions.
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5

ashleyvs

The staff was very nice and their customer service skills are amazing!

The staff was very nice and their customer service skills are amazing!
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5

Dana M.

I was very pleased with the speed of service and courteous staff.

I was very pleased with the speed of service and courteous staff.
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5

DEb

I wasn't expecting it to be so expensive.

I wasn't expecting it to be so expensive.
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5

Carol H.

It’s always courteous and well done. And usually expedient.

It’s always courteous and well done. And usually expedient.
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5

Henry M

I felt they were very professional, and I was very happy with the service and the time it took. I WILL be bringing my other v ...

I felt they were very professional, and I was very happy with the service and the time it took. I WILL be bringing my other vehicle soon.
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5

maryh

Service was timely and friendly

Service was timely and friendly
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5

Amanda M

Friendly service!

Friendly service!
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5

Nick K

The speed of the oil change was great, every worker I encountered was awesome. They were nice, respectful, insightful and not pu ...

The speed of the oil change was great, every worker I encountered was awesome. They were nice, respectful, insightful and not pushing about add in services.
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5

John G

The price was perfect

The price was perfect
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5

Nick A

Friendly service

Friendly service
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4

Yo-yo

You guys charge way to much

You guys charge way to much
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5

Pat c

Fast and reliable service

Fast and reliable service
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5

LouAnne O.

Very convenient - no appointment needed.

Very convenient - no appointment needed.
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5

Jay J

Service was done quickly and completed professionally.

Service was done quickly and completed professionally.
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4

Ct

Time waiting and it was just done. Normally they let me know if I need to get something done and offer fuel injection cleaner to ...

Time waiting and it was just done. Normally they let me know if I need to get something done and offer fuel injection cleaner to add to gas but since they were busy everything was rushed
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5

Roddm

Completed quickly and efficiently

Completed quickly and efficiently
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5

Mustang Sally

Quick, professional and reliable.

Quick, professional and reliable.
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5

lal@352

Competent KnowledgableFriendlyI was not pressured at allVery clean waiting areaExplained what they were doing and whI’ll be back

Competent KnowledgableFriendlyI was not pressured at allVery clean waiting areaExplained what they were doing and whI’ll be back
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5

Rick

Jose was very helpful and professional. as good as customer service person as ive seen.

Jose was very helpful and professional. as good as customer service person as ive seen.
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4

Sakish1

Your staff is wonderful and through no cause of their own they had a line on a busy Monday afternoon. They went to each car wai ...

Your staff is wonderful and through no cause of their own they had a line on a busy Monday afternoon. They went to each car waiting and greeted them.
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5

Sabrina L

The customer service was great any questions I had they answered me wonderfully just great experience as always love this locati ...

The customer service was great any questions I had they answered me wonderfully just great experience as always love this location especially
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4

Castellino

Very satisfied.

Very satisfied.
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5

BC

Carmen Scott and JP performed marvelously

Carmen Scott and JP performed marvelously
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5

CommanderDoFA

I have used VIOC for years. Yes, it may be a bit more expensive than say Walmart or Dunn Tire for oil changes, but the fast, eff ...

I have used VIOC for years. Yes, it may be a bit more expensive than say Walmart or Dunn Tire for oil changes, but the fast, efficient service and friendly atmosphere are worth the extra cost.
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4

Dave

Just seems prices are getting a little high.

Just seems prices are getting a little high.
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5

Kathy from Auburn

Been using Valvoline for yrs. Easy &Quick.

Been using Valvoline for yrs. Easy &Quick.
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5

Anonymous

NO WAITING

NO WAITING
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5

Elle J

Even though I had to wait in line for an oil change, someone came up to ask me what I wanted done and gave me an approx wait tim ...

Even though I had to wait in line for an oil change, someone came up to ask me what I wanted done and gave me an approx wait time. Once I got into the bay, everything they were doing to my vehicle was explained to me and recommendations were made, no pressure. Everyone was very courteous and efficient.
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5

Ann F

Great friendly efficient service. Wasn’t pressured. The only reason I waited was I got there 10 min before they opened. 8 a prom ...

Great friendly efficient service. Wasn’t pressured. The only reason I waited was I got there 10 min before they opened. 8 a promptly taken care of. Service tech ken excellent
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4

Saracruise

At this point I think they should have a note in the system when they scan me in the NEVER touch my tires as they always underin ...

At this point I think they should have a note in the system when they scan me in the NEVER touch my tires as they always underinflate them and NOT to touch my air filter as they never get it back in and secured right.
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5

Bob L.

Great value for the service received....

Great value for the service received....
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5

Corey J

The service rep did an excellent job in explaining to me the differences in the types of oil I was able to choose from and the b ...

The service rep did an excellent job in explaining to me the differences in the types of oil I was able to choose from and the benefits of each.
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5

david w.

Prompt/efficient/knowledgeable

Prompt/efficient/knowledgeable
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5

Ann Marie

Your Workers make the difference...always pleasant never pushy always competent

Your Workers make the difference...always pleasant never pushy always competent
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5

SMarieT

fast service, thorough check of car, like tire air, lights, wipers, etc. No pressure to buy other products or services, didn't p ...

fast service, thorough check of car, like tire air, lights, wipers, etc. No pressure to buy other products or services, didn't pressure me into buying more expensive oil rather than go with the last time I went there.
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5

Al j

Specifically your employee Kye was very professional,knowledgeable, and helpful.

Specifically your employee Kye was very professional,knowledgeable, and helpful.
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4

Shannon

Things could always improve. However, I was satisfied with the service minus the wait.

Things could always improve. However, I was satisfied with the service minus the wait.
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5

Dawnn

Service techs were very helpful and friendly

Service techs were very helpful and friendly
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5

Frank

Every time I have had service performed at this Valvoline, the service has been nothing but professional and efficient. Every em ...

Every time I have had service performed at this Valvoline, the service has been nothing but professional and efficient. Every employee does a great job.
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5

Ann M.

I was told about the policy where if between oil changes my oil was low that Valvoline would top it off for free. I was never to ...

I was told about the policy where if between oil changes my oil was low that Valvoline would top it off for free. I was never told this before.
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5

Emma

Very nice and friendly staff

Very nice and friendly staff
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5

Leyvon Wright

The manager is excellent. Very professional and knowledgeable. Very trustworthy.

The manager is excellent. Very professional and knowledgeable. Very trustworthy.
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4

mbi

I was satisfied

I was satisfied
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5

Mrs. CT

Apparently, I didn't need an oil change because I don't travel much. Jose was courteous and knowledgeable. The tires were rotate ...

Apparently, I didn't need an oil change because I don't travel much. Jose was courteous and knowledgeable. The tires were rotated and the cabin filter was changed. The crew worked quickly and certainly knew what to do.
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5

scrysler

The staff was friendly and explained everything thoroughly.

The staff was friendly and explained everything thoroughly.
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5

KRogalia

Everyone was very nice and professional. I was greeted instantly and my Sr was taken care of in a very orderly fashion. I go her ...

Everyone was very nice and professional. I was greeted instantly and my Sr was taken care of in a very orderly fashion. I go here with my car whenever it needs to be serviced. Everyone does a great job. They all seem to be busy and professional and team work.
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5

Anonymous

Great staff

Great staff
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5

Chelsey williams

Ryan was an amazing customer service rep, and might I add also very cute, All staff was very friendly and did the oil change qui ...

Ryan was an amazing customer service rep, and might I add also very cute, All staff was very friendly and did the oil change quickly, I also didn’t feel pressured to buy a new filter, when I said I wanted to wait a little longer Ryan smiled and said he would put it back in. This valvoline is the best one I’ve been too, so I’ve been coming back to this location every time I need something done !
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5

Chris

quick and easy

quick and easy
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5

Judy S

I had an oil change about a month ago. I came back to get my car inspected as it was expired. Took me right away.

I had an oil change about a month ago. I came back to get my car inspected as it was expired. Took me right away.
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5

Shane

Quick, friendly and efficient!

Quick, friendly and efficient!
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5

Derrick T

I was greeted by a smiling ( very cute ) redhead who's name I wish I got. By "name" I mean number. But seriously she greeted m ...

I was greeted by a smiling ( very cute ) redhead who's name I wish I got. By "name" I mean number. But seriously she greeted me with a genuine smile. I was directed to pull in and Scott was clear and polite. Brian was the quintisential professional and explained everything with zero pressure. I bought wipers just because of the amazing service I got from him. Terry was polite and helpful and helped to clean out my filter a bit at my request with no big pressure to replace. Jose and Jim did great efficient work and I honestly am now a HUGE fan. I hope to be in Syracuse the next time I need an oil change and I have already recommended you to others. A++ Thank you!
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5

Neal

Very professional and service tech seem to really care about the service.

Very professional and service tech seem to really care about the service.
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5

Sebastien G

Great customer service

Great customer service
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5

Paul H

Very friendly, knowledgeable staff. No pressure.

Very friendly, knowledgeable staff. No pressure.
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5

ShannonM

It was extremely hot outside. All the workers worked together and fast. Like a well oiled machine.

It was extremely hot outside. All the workers worked together and fast. Like a well oiled machine.
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5

Tom K.

Quick, easy, great price always friendly service.

Quick, easy, great price always friendly service.
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5

Syracuse mamma

No problems

No problems
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5

Cheryl W

Jose was phenomenal! And Emma and Michael were great, too!!

Jose was phenomenal! And Emma and Michael were great, too!!
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5

dave k

efficient polite professional

efficient polite professional
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5

Shellie

Everyone is very friendly

Everyone is very friendly
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5

ginny f.

Kenneth, the person who waited on me today was terrific. I went in for an inspection that I thought was due and he noticed that ...

Kenneth, the person who waited on me today was terrific. I went in for an inspection that I thought was due and he noticed that I had misread the date and didn't need one. He was friendly, knowledgeable and a pleasure to interact with. I will definitely return to this store because the staff are consistently professional and helpful. Thanks Kenneth!!
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5

Tracy

I have gone to this Vslvoline over the past few years and at times have had to go to others in the area as well. I truly feel t ...

I have gone to this Vslvoline over the past few years and at times have had to go to others in the area as well. I truly feel this Valvoline is well managed all around. The staff are always friendly, helpful and explain all services/recommendations. They get you in as quickly as possible and if they are busy dowhatever they can to accommodate you. They really are excellent and I would recommend their services over any other in the area.
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5

Tom B

got what I asked for. Other services not needed. They checked and saw that. Very professional and a clean shop.

got what I asked for. Other services not needed. They checked and saw that. Very professional and a clean shop.
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5

DonJ

staff was fast explained everything they were doing offered other services without pressuring me to buy them

staff was fast explained everything they were doing offered other services without pressuring me to buy them
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5

Kristina

These guys today were excellent. In and out service. This store does a great deal of business. Drove by yesterday saw a line ...

These guys today were excellent. In and out service. This store does a great deal of business. Drove by yesterday saw a line and came back today. Your employees at the Fairmount store are extremely nice. Thank you. Reward them please!!!!!!
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5

Julie H

The gentleman that helped me was very professional and helpful.

The gentleman that helped me was very professional and helpful.
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5

Chris T.

Got an oil change and inspection at the same time without waiting very long.

Got an oil change and inspection at the same time without waiting very long.
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5

Karl

Service Agent did exactly what I requested promptly and courteously.

Service Agent did exactly what I requested promptly and courteously.
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5

Lindsay K.

I was a first time customer & used to waiting for over an hour at other places, like Walmart. I pulled up, had the oil changed & ...

I was a first time customer & used to waiting for over an hour at other places, like Walmart. I pulled up, had the oil changed & an air filter replaced, and left within 20 minutes! Everyone was very friendly, even when I asked for clarification on what they were explaining.
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4

Janet E

The attendant recommended deferential service and my car dies not have one.

The attendant recommended deferential service and my car dies not have one.
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5

Chris G

I really enjoy the promptness of your company. Their knowledge is also remarkable. They offer excellent service as well. They ...

I really enjoy the promptness of your company. Their knowledge is also remarkable. They offer excellent service as well. They don't sell you, but suggest which I like. I did buy extras this time around, but I wasn't pushed by any salesperson. Keep up the "first class" service.
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5

Judy P.

I have brought countless cars over the years to Valvoline. I like the convenience of locations and not having to make an appoin ...

I have brought countless cars over the years to Valvoline. I like the convenience of locations and not having to make an appointment.
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5

MacKenzie F

Brian provided excellent customer service throughout the entire experience. He was thorough, and informative without being press ...

Brian provided excellent customer service throughout the entire experience. He was thorough, and informative without being pressuring. He was theatrical, and entertaining.
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5

Sally C.

First time there for an inspection and found it was a great experience in value and professionally done.

First time there for an inspection and found it was a great experience in value and professionally done.
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5

The Stacy White Suite

Good conversation while waiting but cannot remember the name of the person helping me. Everyone there was friendly and time flew ...

Good conversation while waiting but cannot remember the name of the person helping me. Everyone there was friendly and time flew by.
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3

Keyonna

Too much pushing of extra stuff , I don't mind you telling me something that is an IMMEDIATE PROBLEM then list the recommendatio ...

Too much pushing of extra stuff , I don't mind you telling me something that is an IMMEDIATE PROBLEM then list the recommendations , this guy went WAY OVER I finally told him I only have enough for an oil change ( which a basic oil change has gone up Quite a bit ) I will probably return to Goodyear ...19.99 or 24.99....they seldom push extra services ....
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5

Chris G

It was quick and easy.. service was friendly and professional.. totally satisfied

It was quick and easy.. service was friendly and professional.. totally satisfied
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5

Barbara D

they knew everything my car need to be checked for-even things I didn't know I even had-very pleased

they knew everything my car need to be checked for-even things I didn't know I even had-very pleased
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5

Joan B

I am always satisfied with Valvoline Instant Oil change because they are always very courteous and I trust what they do. All my ...

I am always satisfied with Valvoline Instant Oil change because they are always very courteous and I trust what they do. All my information is in the computer so they know how to take care of my car. Everyone is always very polite!
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5

Dsinc

Always good service!

Always good service!
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5

Happy customer!

Spoke clearly. Answered all questions and let me use my coupon.

Spoke clearly. Answered all questions and let me use my coupon.
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5

John M

Very quick and courteous

Very quick and courteous
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5

Lori O

I had a 19.99 coupon for an oil change, so when I was told I needed a new filter, it really helped with the dollar amount.

I had a 19.99 coupon for an oil change, so when I was told I needed a new filter, it really helped with the dollar amount.
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5

Sharon B

Consistently good service.

Consistently good service.
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5

Kiki154

The employees are always so well mannered and very friendly, knowledgeable and professional, because of the exemplary customer s ...

The employees are always so well mannered and very friendly, knowledgeable and professional, because of the exemplary customer service that’s why I always come back!
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5

MeaghanW

Service was great. I normally have the same team of staff and they are excellent.

Service was great. I normally have the same team of staff and they are excellent.
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5

Anonymous

Awesome people

Awesome people
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4

Rich

the staff and location are great

the staff and location are great
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5

AH

Very quick. They are always so kind & professional. I felt the price is high but of course my car takes high grade oil so I get ...

Very quick. They are always so kind & professional. I felt the price is high but of course my car takes high grade oil so I get it. Usually my go to place for an oil change.
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5

bob k

they close at 7:00 and I stopped at five of and they took me in with no hesitation. great bunch of pepole

they close at 7:00 and I stopped at five of and they took me in with no hesitation. great bunch of pepole
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5

JR

Fast, friendly service at a good price with no upsell pressure

Fast, friendly service at a good price with no upsell pressure
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3

MelissaM

$75 for an oil change is pretty pricey

$75 for an oil change is pretty pricey
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5

Anonymous

Always go to this center and it's neverbad. They are always courteous

Always go to this center and it's neverbad. They are always courteous
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5

Virginia

Everyone was very professional.

Everyone was very professional.
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5

Jess S

Service was fantastic it was incredibly fast and the staff there is awesome and very helpful

Service was fantastic it was incredibly fast and the staff there is awesome and very helpful
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5

Dr Josh

The service representative, Jose, was EXCELLENT. He was knowledgeable and very professional. I had no idea that valvoline offere ...

The service representative, Jose, was EXCELLENT. He was knowledgeable and very professional. I had no idea that valvoline offered inspections for vehicles. I also had no idea about what or where a cabin filter was. Jose was very clear about what was offered and services provided. I must actually say, of instant oil change providers, I left actually feeling like a true service was provided to me. Thank you!
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5

Tman Ldog

The salesman was professional. The staff worked fast but with knowledge. I liked the different camera angles to view what was h ...

The salesman was professional. The staff worked fast but with knowledge. I liked the different camera angles to view what was happening to my car as the folks there worked. I was in and out in about 12 minutes or so. Great experience, I will be back when my oil is at ten thousand miles more then now as per my manual.
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5

Mónica w

Very quick very friendly. Staff knows what they are talking about

Very quick very friendly. Staff knows what they are talking about
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4

Anonymous

I had to wait outside in the car line for about 15 minutes; this gets hot in the summer because you don’t have a overhang or awn ...

I had to wait outside in the car line for about 15 minutes; this gets hot in the summer because you don’t have a overhang or awning on your roof to cast any shade and I’m not going to sit there running my engine and wasting gas for 15 minutes
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5

Veets

Great staff. Service is always reliable. Sales person notified me of some discounts available. I was able to get extra service f ...

Great staff. Service is always reliable. Sales person notified me of some discounts available. I was able to get extra service for about what I expected to pay for my original purpose.
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5

Anonymous

Quick an efficient. I love the cameras

Quick an efficient. I love the cameras
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5

Mary B

The team was courteous, efficient and quick

The team was courteous, efficient and quick
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4

Jmq

The service is always super at this Valvoline, the price of oil changes and other services seem a high though. I wish there was ...

The service is always super at this Valvoline, the price of oil changes and other services seem a high though. I wish there was more of a trade off between your excellent super fast service and the price of said services. This would make it easier to recommend to the next person.
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5

Gigi

They were friendly and informative. I felt comfortable and trusted everything they told me

They were friendly and informative. I felt comfortable and trusted everything they told me
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5

Tosha

The crew members were especially friendly.

The crew members were especially friendly.
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5

Bob V.

Everyone was very helpful and professional.

Everyone was very helpful and professional.
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5

Emily B.

Prompt, friendly, did not pressure to buy additional items

Prompt, friendly, did not pressure to buy additional items
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5

Mommy2017

The overall service was great. They help with choosing what was best for my new vehicle.

The overall service was great. They help with choosing what was best for my new vehicle.
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5

Anonymous

The customer service representative measured my tires to inform me I did NOT need to pay for a tire rotation until my next oil c ...

The customer service representative measured my tires to inform me I did NOT need to pay for a tire rotation until my next oil change. It would have been easy for him to take my money for no reason...but he didn’t.
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5

Phil V

I felt comfortable with your service person who checked me in. He communicated with me and did not pressure me in anyway. Plus I ...

I felt comfortable with your service person who checked me in. He communicated with me and did not pressure me in anyway. Plus I asked if there were any discounts online before I came in and without me looking he said he could give me 5 dollars off. I was in and out quickly. Plus your rep asked me if I knew how to reset my oil gauge when I said no he walked me through it. He also showed me how to navigate my way through the other gauges on the car.
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5

Anita S

I arrived before 8 am,( opening time is 8) they came out and greeted me, then got me in a couple minutes early

I arrived before 8 am,( opening time is 8) they came out and greeted me, then got me in a couple minutes early
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5

Alana M

Gentleman that took care of us was extremely friendly & knowledgeable.

Gentleman that took care of us was extremely friendly & knowledgeable.
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5

mnb

My team was phenomenal. All so courteous and knowledgeable and quick.

My team was phenomenal. All so courteous and knowledgeable and quick.
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5

SheilaM

The young man that helped me was named Michael. He was very knowledgeable and thorough. He answered all of my questions and wa ...

The young man that helped me was named Michael. He was very knowledgeable and thorough. He answered all of my questions and was very polite. It was enjoyable experience.
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4

seficka

I just don’t normally rate things “highly”

I just don’t normally rate things “highly”
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5

Chuck P.

Ken was informing, professional , personable and genuine. His assistants were very good also. I was very pleased with my visit. ...

Ken was informing, professional , personable and genuine. His assistants were very good also. I was very pleased with my visit. Hope to have them again
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5

Anonymous

The employees were very knowledgeable and provided good service.

The employees were very knowledgeable and provided good service.
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5

Taylor

Professional and fast

Professional and fast
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5

Ray B

Came in for NYS inspection. There was a car in bay for same service. As soon as the client before me was done, I was directed ...

Came in for NYS inspection. There was a car in bay for same service. As soon as the client before me was done, I was directed in.
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5

cindye

very little waiting,professional staff. I have been going to Valvoline for over 30 years and plan to continue to use your servic ...

very little waiting,professional staff. I have been going to Valvoline for over 30 years and plan to continue to use your services. Pleasant staff.
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5

Benets

Assistant manager was outstanding - watched him train another associate and walked through entire process - well done

Assistant manager was outstanding - watched him train another associate and walked through entire process - well done
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5

Pat M

It was very fast & It was a good experience I always go to valvoline instant oil change.

It was very fast & It was a good experience I always go to valvoline instant oil change.
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5

Heather C

The mechanic that assisted me was polite and knowledgeable. The mechanics working on my vehicle were also polite and friendly. T ...

The mechanic that assisted me was polite and knowledgeable. The mechanics working on my vehicle were also polite and friendly. The staff all seemed to really enjoy their job and you could tell because they were all friendly and happy.
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5

Chris G

The technician was very knowledgeable and helpful.

The technician was very knowledgeable and helpful.
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4

Don F

easy and convenient

easy and convenient
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5

Cathy s

They rock👍👍👍

They rock👍👍👍
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5

Anonymous

Friendly service. Truthful about wait time.

Friendly service. Truthful about wait time.
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5

Mikey D

I was highly satisfied because I was able to get right in and get my oil change done fast and without any issues.

I was highly satisfied because I was able to get right in and get my oil change done fast and without any issues.
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5

Jackcp

Service done very professionally

Service done very professionally
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5

MFrags

Service was fast, friendly and extremely knowledgeable. The entire team communicated with each other to deliver a positive exper ...

Service was fast, friendly and extremely knowledgeable. The entire team communicated with each other to deliver a positive experience!
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5

BWestvale

Fast and efficient.

Fast and efficient.
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5

Anusette

Brian was informative, cordial and helpful. He explained what my car required and what services were being provided as well as w ...

Brian was informative, cordial and helpful. He explained what my car required and what services were being provided as well as what will be required in the future.
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5

Larissa

Everyone was very friendly and kind, Also it’s nice to just be in and out in less then 10 min.

Everyone was very friendly and kind, Also it’s nice to just be in and out in less then 10 min.
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5

Satisfied Customer

I was told within about thirty seconds of arriving that my wait could be about an hour to an hour and a half for an inspection a ...

I was told within about thirty seconds of arriving that my wait could be about an hour to an hour and a half for an inspection and oil change. I was ok with this as I had no immediate plans for the day. However l, within about two minutes I pulled into the bay and I was done and on my way in less than a half an hour.
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5

Rocks

got the vehicle inspected without having to make an appointment and also bought new windshield wipers

got the vehicle inspected without having to make an appointment and also bought new windshield wipers
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5

BillC

Attentive and professional team worked on my car.

Attentive and professional team worked on my car.
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5

Eileen D.

My workers were very nice and capable. Service was very quick and friendly.

My workers were very nice and capable. Service was very quick and friendly.
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5

Steve H.

Work requires I drive 30,000 per year. I have used Valvoline for years and will not go any place else.

Work requires I drive 30,000 per year. I have used Valvoline for years and will not go any place else.
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5

ThomasS

I was totally pleased with the service I received at Valvoline.

I was totally pleased with the service I received at Valvoline.
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5

Happy motorist

Very professional great job

Very professional great job
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5

Larry H.

Brian, Explains what I need and recommend future services! Great job.

Brian, Explains what I need and recommend future services! Great job.
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5

Bones

The staff were courteous, friendly, knowledgeable and efficient.

The staff were courteous, friendly, knowledgeable and efficient.
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5

Maurren J

I was not pressured to buy anything additional

I was not pressured to buy anything additional
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2

Terry S

Cost for a simple oil change outrageous, have 3 Vehicles s have numerous national companies much more cost effective and include ...

Cost for a simple oil change outrageous, have 3 Vehicles s have numerous national companies much more cost effective and include other options at no charge.
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5

Classic Cavalier

Every staff member was outstanding. Brian was the "head"; he was personable, knowledgeable, and everyone just incredibly courte ...

Every staff member was outstanding. Brian was the "head"; he was personable, knowledgeable, and everyone just incredibly courteous.
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5

Douglas K.

They were efficient and had me in and out quickly

They were efficient and had me in and out quickly
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5

KevinC

Customer service was exceptional, thoughtful and very thorough in explaining what was needed without pressure to buy anything ad ...

Customer service was exceptional, thoughtful and very thorough in explaining what was needed without pressure to buy anything additional
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5

Diesel

Quick and easy.

Quick and easy.
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5

Ladybovia

Staff very courteous and friendly. They explained everything the were doing step by step. Friendly/family atmosphere.

Staff very courteous and friendly. They explained everything the were doing step by step. Friendly/family atmosphere.
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5

Anonymous

The technician showed me passenger air cabin filter, which was filthy I didnt know it existed. Great job

The technician showed me passenger air cabin filter, which was filthy I didnt know it existed. Great job
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5

Anonymous

Very professional staff

Very professional staff
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5

Irtzgurter

I brought a car in, new to VIOC. it is the 12th different car I have brought to this VIOC. Your staff, including Jose and Bria ...

I brought a car in, new to VIOC. it is the 12th different car I have brought to this VIOC. Your staff, including Jose and Brian, were exceptional, as always. They truly did go above and beyond in their service that day. I want to thank the whole staff, and also single out Jose and Brian as they were superb!
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5

Anonymous

Friendly service good price convienant

Friendly service good price convienant
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5

FD

Brian and Dante were fantastic

Brian and Dante were fantastic
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5

Bob L

Wonderful experience with friendly staff. Great experience, no issues at all.

Wonderful experience with friendly staff. Great experience, no issues at all.
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5

BethJ

Every time I visit, the staff is so friendly and helpful. I appreciate their honesty yet low-pressure suggestions.

Every time I visit, the staff is so friendly and helpful. I appreciate their honesty yet low-pressure suggestions.
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5

Anonymous

The gentleman who supervisedy visit had great customer service skills... I received quick and efficient service from the mechani ...

The gentleman who supervisedy visit had great customer service skills... I received quick and efficient service from the mechanics...
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5

wade m.

i return to this facility because it is convenient and friendly competent staff

i return to this facility because it is convenient and friendly competent staff
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3

RebeccaA

I just feel like the price is outrageous.

I just feel like the price is outrageous.
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4

Larry B.

Forgot to use my coupon and could have saved 10.00

Forgot to use my coupon and could have saved 10.00
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5

Kmar22

Fast friendly service ... competent servicemen , the fact that they checked everything they said they would and they even “ topp ...

Fast friendly service ... competent servicemen , the fact that they checked everything they said they would and they even “ topped off “ where needed! Been coming here for quite a number of years and I’m sure I’ll be back !
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5

Kim D

Excellent customer service, quick oil change

Excellent customer service, quick oil change
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5

Joe Riley

Every one is nice, helpful and friendly and explain things well. And it's convenient

Every one is nice, helpful and friendly and explain things well. And it's convenient
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5

Ashley K

Very friendly staff and very quick service. I was in the bay a total of 12 minutes!!

Very friendly staff and very quick service. I was in the bay a total of 12 minutes!!
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4

Sky

Great staff very friendly. Opened doors for me because I had my children with me.

Great staff very friendly. Opened doors for me because I had my children with me.
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5

davidc

friendly and knowledgeable service tech

friendly and knowledgeable service tech
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4

jeb

large truck, small entrance

large truck, small entrance
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4

Jerry

As soon as I pulled in I told them I just wanted an oil change and that was it it after 10Minutes of them pushing extra services ...

As soon as I pulled in I told them I just wanted an oil change and that was it it after 10Minutes of them pushing extra services on us my wife got mad and told him to stop we just need an oil change if she had it her way we would never return......
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5

Sonya S

EXCELLENT CUSTOMER SERVICE. I was very impressed!!

EXCELLENT CUSTOMER SERVICE. I was very impressed!!
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5

Kathy C

Joe Kinsella did a wonderful job. He always does and that is why I continue to go to Valvoline. Great place to go. Thank you!

Joe Kinsella did a wonderful job. He always does and that is why I continue to go to Valvoline. Great place to go. Thank you!
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5

Mary H

My team talked to me not down to me, did not try to over sell products

My team talked to me not down to me, did not try to over sell products
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5

AaronR

Once in the bay, the service is quick.

Once in the bay, the service is quick.
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5

Dede S.

I always have a good experience whenever I visit Valvoline. The staff is always friendly, courteous, and I never feel pressured ...

I always have a good experience whenever I visit Valvoline. The staff is always friendly, courteous, and I never feel pressured to purchase additional services.
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5

Vito Candela

Everyone was nice and knew what they were doing and got me out quick. Im gonna make sure i go to that store from now on

Everyone was nice and knew what they were doing and got me out quick. Im gonna make sure i go to that store from now on
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5

Markita S.

Thank you guys!

Thank you guys!
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5

jp

quick in and out

quick in and out
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4

Penny D

The printer was down so I didn’t receive a receipt . I called on a Sunday and asked to have a receipt emailed to me . He took do ...

The printer was down so I didn’t receive a receipt . I called on a Sunday and asked to have a receipt emailed to me . He took down my email address and they said that I would have to wait till Monday when corporate was open. I have not received it yet. I thought the price was high for my new 4 cylinder Jeep to have the oil changed. I have always had my 8 cyclinder F-150 oil changed at Valvoline with synthetic oil and my Jeep cost the same price with a coupon.
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5

Gardengirl

I'm always greeted very friendly by the people courteous and respectful knowledgeable... I don't feel pressured but I feel like ...

I'm always greeted very friendly by the people courteous and respectful knowledgeable... I don't feel pressured but I feel like they're honest. I've just always been treated well here
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5

Anonymous

The service was great. The mechanics were professional friendly and knowledgeable. They answered all of my questions about my oi ...

The service was great. The mechanics were professional friendly and knowledgeable. They answered all of my questions about my oil needs and tires.
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5

Matt S.

The team at this location has it on lock! Their is NEVER a service difference depending on who is working. They are profession ...

The team at this location has it on lock! Their is NEVER a service difference depending on who is working. They are professional, courteous and fast whenever you come there. This operation is what retail providers dream off - a consistent product everytime. And . . . that only comes from an engaged and trained team. It is evident that this operation invests in the team. Everyone ALWAYS knows what they are doing! Serving burritos while you wait is about the only thing they can do to improve. Due to work travel, I am there every three to four weeks. They are great!
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5

Margaux J

My technician was very nice and explained things well. He didn't try to pressure me into getting other services.

My technician was very nice and explained things well. He didn't try to pressure me into getting other services.
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5

Smarie M.

We were immediately greeted with a friendly smile. The employee was very customer service oriented and made sure all of are need ...

We were immediately greeted with a friendly smile. The employee was very customer service oriented and made sure all of are needs were meant. We left very satisfied.
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5

Andy H

Real recommendations as per specific vehicle needs. No heavy corporate up sell of unneeded services or products.

Real recommendations as per specific vehicle needs. No heavy corporate up sell of unneeded services or products.
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5

Chris G

I've went to Walmart in the past and had to wait hours. This was the first time I went here. I've drove by it going to work an ...

I've went to Walmart in the past and had to wait hours. This was the first time I went here. I've drove by it going to work and saw the lines, so I wanted to give it a try. I like that they just don't change the oil, but also check my other fluids, tires, and recommended what I should do on my next visit. I had the best service I've ever saw.
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5

Marna

Staff made me feel comfortable and relaxed

Staff made me feel comfortable and relaxed
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5

Hane j

Quick, courteous, reasonably priced

Quick, courteous, reasonably priced
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5

Chris

quick easy

quick easy
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5

Monicaw

it was quick, not a long line, pleasant man to deal with, was honest

it was quick, not a long line, pleasant man to deal with, was honest
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5

ColoradoTA

Brian, the assistant manager, who waited on me was awesome. He genuinely cared to make conversation during my service so I wasn ...

Brian, the assistant manager, who waited on me was awesome. He genuinely cared to make conversation during my service so I wasn't just sitting there the whole time. It was great talking to him and he made it an enjoyable experience, I'd definitely come back to this location for service.
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5

Ace

They were professional

They were professional
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4

Mike W

Pricing on air filters a bit high

Pricing on air filters a bit high
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5

Kathy in Syracuse

Quick and easy service

Quick and easy service
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5

DenR

Very professional in all aspects

Very professional in all aspects
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5

Kevin K.

Both the guys that helped were nice and explained everything fully.

Both the guys that helped were nice and explained everything fully.
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5

LAJ

In addition to my survey answers, my service rep was wonderful. He asked how to pronounce my name and let me know everything tha ...

In addition to my survey answers, my service rep was wonderful. He asked how to pronounce my name and let me know everything that was going on from start to finish. Pricing is MORE than $20 above what I pay at my mechanic’s garage; however, I didn’t have time to wait for my vehicle this time.
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5

katD

Prompt service. Manager Brian was very helpful and thorough in explaining everything.

Prompt service. Manager Brian was very helpful and thorough in explaining everything.
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5

Jay J

The service attendant, was friendly and courteous. The information that was shared, was helpful, and my questions were answered, ...

The service attendant, was friendly and courteous. The information that was shared, was helpful, and my questions were answered, accurately.
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5

Barbara

Quick, efficient and friendly service.

Quick, efficient and friendly service.
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5

JustJeepin

Excellent service every time I visit. I won’t take my Jeep any where else for the services you provide.

Excellent service every time I visit. I won’t take my Jeep any where else for the services you provide.
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5

Mary A

I was very satisfied with Kenny the man who asked me about the filter and communicated to me about all the services rendered. I ...

I was very satisfied with Kenny the man who asked me about the filter and communicated to me about all the services rendered. I asked him about the battery life and he gave me a printout about the battery that he had just checked. The other gentleman Ken filled the oil with the other Kenny. They gave me a summary of all that was replaced/ added.
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5

Sunny

The rep walked me through the processing and stayed with me.

The rep walked me through the processing and stayed with me.
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5

Neal

Very friendly and knowledgeable representative.

Very friendly and knowledgeable representative.
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5

Ame

The mechanics were a pleasure to work with, especially on a busy Saturday morning. I threw a lot at them at once, and they took ...

The mechanics were a pleasure to work with, especially on a busy Saturday morning. I threw a lot at them at once, and they took on the challenge with open arms. I even bought them donuts in appreciation of a job well done.
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5

Paul s

Courteous employees, knowledgeable, and efficient.

Courteous employees, knowledgeable, and efficient.
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5

Ali J

Very pleasant staff,efficient and forthright w pricing

Very pleasant staff,efficient and forthright w pricing
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5

Sophstar711

Very nice and Quick service

Very nice and Quick service
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5

jeep_owner

Tech was very friendly and informative, apologized for the long wait before entering service center. My vehicle oil was a bit lo ...

Tech was very friendly and informative, apologized for the long wait before entering service center. My vehicle oil was a bit low and the tech under vehicle checked and verified no leakage.
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5

Chris K

Courteous friendly service.

Courteous friendly service.
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5

DaveJ

Staff seems upbeat,and willing to pleaseAlways a pleasure to go there!

Staff seems upbeat,and willing to pleaseAlways a pleasure to go there!
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5

Tm

Gentleman was extremely good and nicr

Gentleman was extremely good and nicr
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5

Mary S

I was greeted and taken care of by Brian. He was very nice and helpful. His personality was pleasant and the company is lucky to ...

I was greeted and taken care of by Brian. He was very nice and helpful. His personality was pleasant and the company is lucky to have him!
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5

Nkaths

Brian and his team were very friendly and professional during my visit at the West Genesee location!

Brian and his team were very friendly and professional during my visit at the West Genesee location!
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5

Matt C

I am always satisfied at this Valvoline center I go there for everything that they do.

I am always satisfied at this Valvoline center I go there for everything that they do.
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5

Irtzgurter

As always, the staff at my local VIOC was courteous, knowledgeable, and the service was fast. I love my VIOC, and would recomme ...

As always, the staff at my local VIOC was courteous, knowledgeable, and the service was fast. I love my VIOC, and would recommend it to anyone that doesn't do their own changes.
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5

TonyC

Quick, friendly, knowledgeable staff. Very good experience.

Quick, friendly, knowledgeable staff. Very good experience.
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5

dottie z

excellent service very helpful friendly will continue to use valvoline

excellent service very helpful friendly will continue to use valvoline
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5

Kim w

They where all great and they did a great job with everything and they where very polite

They where all great and they did a great job with everything and they where very polite
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5

Dana M.

The service team was knowledgeable and very friendly. I was appraised as to what things I DIDN'T need, as much as any other sugg ...

The service team was knowledgeable and very friendly. I was appraised as to what things I DIDN'T need, as much as any other suggestions.
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5

Rich T

fast courteous effective service

fast courteous effective service
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5

Satisfied Customer.

I used a discount coupon and, the Valvoline rep upon being asked to clarify a question about an additional charge, satisfactoril ...

I used a discount coupon and, the Valvoline rep upon being asked to clarify a question about an additional charge, satisfactorily answered my question.
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5

Eric V

Fast service. Always go here and know it will be done right

Fast service. Always go here and know it will be done right
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5

rjadams

quick & easy

quick & easy
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3

Rjschnei2

It took quite a long time (15 minutes waiting outside and nearly 20 inside) for my oil change. Condescending response when I com ...

It took quite a long time (15 minutes waiting outside and nearly 20 inside) for my oil change. Condescending response when I commented on how much cheaper it would be to go to the dealership.
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5

Lisa k

Very friendly and fast service.

Very friendly and fast service.
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5

barb d

the fast service

the fast service
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5

Dan B.

I have been taking my cars to Valvoline for many, many years. The staff at the Fairmont Valvoline especially Jim Porillo have ...

I have been taking my cars to Valvoline for many, many years. The staff at the Fairmont Valvoline especially Jim Porillo have always been courteous, professional and knowledgeable about any service related questions that I have. Currently, there are four cars in my family...they all go to Valvoline according to the mileage stickers on the car windshield. I highly recommend Valvoline and will continue to do so. Kind Regards and many thanks to the Fairmont Valvoline staff for the fine work that they do. Kind Regards, Dan Beecher
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5

Anonymous

Very curtious and polite, quick service.

Very curtious and polite, quick service.
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5

Sam C

The person who spoke to me and explained the service procedure was knowledgeable but also very easy to understand. I found him ...

The person who spoke to me and explained the service procedure was knowledgeable but also very easy to understand. I found him to be helpful but not pushy and he made the visit easy and well worth the cost.
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5

MartyS

Good teamwork and communication Professional service and workGreat facility Like the products

Good teamwork and communication Professional service and workGreat facility Like the products
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5

Caitlin S.

Staff was wonderful.

Staff was wonderful.
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5

Rowiea

Joe was very friendly professional and knew what he was talking about

Joe was very friendly professional and knew what he was talking about
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5

Todd P.

It was quick and convenient and service went as expected. *Note: I asked the service rep if I could receive a history of service ...

It was quick and convenient and service went as expected. *Note: I asked the service rep if I could receive a history of service for my vehicle. They did not know if it was possible to print (or email) a copy of all the service I've received at Valvoline. I am considering selling my car and it would be convenient if Valvoline would retain the dates and types of services I've received for this vehicle and would be able to make that available to owners. I would be more likely to use Valvoline for "higher end" services if this was the case.
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4

Andreae

They printed a incorrect mileage oil reminder the previous time so I didn’t know when I needed a oil change. Had to make a extr ...

They printed a incorrect mileage oil reminder the previous time so I didn’t know when I needed a oil change. Had to make a extra visit to check on that.
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5

mike l

kenny was the best, very informative

kenny was the best, very informative
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5

Meagan K

I came in for an inspection and didn't realize they only had one machine so they could only do one car at a time. They had a car ...

I came in for an inspection and didn't realize they only had one machine so they could only do one car at a time. They had a car in the middle bay they were currently had just started doing an inspection on, and it was just under a half hour before closing time. They didn't turn me away, and made sure to get me taken care of. They were extremely accommodating and helped me a great deal. I appreciated there help very much and wanted to express the great service I got to someone higher up. I've been taking my car there for oil changes for awhile now and always have an attendant that is friendly and helpful.
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5

Cass

The guys are always courteous and help let me no when things need to be changed and what is going on with the van

The guys are always courteous and help let me no when things need to be changed and what is going on with the van
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5

Kenny G

Fast and friendly service

Fast and friendly service
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5

aCoom

It was a snow storm. The gentlemen worked and talked and laughed. They were polite not pushy.

It was a snow storm. The gentlemen worked and talked and laughed. They were polite not pushy.
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5

Jordan C

Friendly staff, and quick service!

Friendly staff, and quick service!
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5

Kevin C. C.

Brain was friendly, Funny and knowledgeable, and instead of breaking a nut that told me about the problem and let me decide what ...

Brain was friendly, Funny and knowledgeable, and instead of breaking a nut that told me about the problem and let me decide what i wanted to do.
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5

Jack

It was quick and easy with very well technicians performing the work

It was quick and easy with very well technicians performing the work
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5

sharon a

the quickness & employee politness,.

the quickness & employee politness,.
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5

Joe W

The staff was very friendly and very helpful

The staff was very friendly and very helpful
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5

Molly m

Prompt service. Simple explanations. Presented options when I asked and did not 2nd guess my decisions

Prompt service. Simple explanations. Presented options when I asked and did not 2nd guess my decisions
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5

Johnny H

Fast, fun and friendly service event. In and out, no pressure to buy extra stuff!

Fast, fun and friendly service event. In and out, no pressure to buy extra stuff!
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5

CarlyG

Brian was very knowledgeable and had a great attitude. He welcomed me with a warm smile and made sure to explain every step of t ...

Brian was very knowledgeable and had a great attitude. He welcomed me with a warm smile and made sure to explain every step of the service to me. He truly seemed very happy to be a part of the Valvoline team.
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5

Allison V

I was extremely impressed with the expertise of the staff and how quickly they accomplished my oil change. They were friendly an ...

I was extremely impressed with the expertise of the staff and how quickly they accomplished my oil change. They were friendly and courteous- they even helped me out with some dragging plastic under my car. This staff is exceptional and definitely went above and beyond. I will always come to this Valvoline for all of my oil changes, thank you!
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5

Joanne H

The tech was very friendly and informative and answered our questions and was not pushy. Pleasant experience.

The tech was very friendly and informative and answered our questions and was not pushy. Pleasant experience.
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4

Dps

I'm pretty sure the person who met me as the head mechanic was new and still learning. He didn't seem as confident as others I h ...

I'm pretty sure the person who met me as the head mechanic was new and still learning. He didn't seem as confident as others I had experienced in past trips.
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5

Scott E

Courteous, knowledgeable employees. Very satisfied with service and will definitely be a repeat customer.

Courteous, knowledgeable employees. Very satisfied with service and will definitely be a repeat customer.
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5

Ted K

I had an oil change there a month earlier and noticed that they also did New York State inspections and since I was pressed for ...

I had an oil change there a month earlier and noticed that they also did New York State inspections and since I was pressed for time this week I decided to try them out. I had called them a day earlier asking about an appointment . They said that I did not need one and told me the times of day that would have the shortest wait. I was in and out in 45 minutes
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5

Terry T

Quick, easy process, friendly team members.

Quick, easy process, friendly team members.
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5

RobertP

The guys were great. Friendly and fast.

The guys were great. Friendly and fast.
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5

Andrea S.

The tech was communicative and friendly. Customer service is my number one pet peeve, and he did great!

The tech was communicative and friendly. Customer service is my number one pet peeve, and he did great!
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4

Brian s

Even with a coupon it is pretty pricey. Good service though.

Even with a coupon it is pretty pricey. Good service though.
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5

Robalo

I like how quickly they get it done, I don;t need to get out of the car. That they have my records from previous visits there.

I like how quickly they get it done, I don;t need to get out of the car. That they have my records from previous visits there.
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3

JoeT

Pricing should be upfront, prices should be discussed before any service starts. Pricing for conventional oil is about $10 highe ...

Pricing should be upfront, prices should be discussed before any service starts. Pricing for conventional oil is about $10 higher than it should be and semi and full synthetic oil change prices are astronomical. For what I paid for a convenentional oil change with a coupon, I could have went to my dealership and had a semi synthetic oil change with tire rotation.
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5

Donna F

They were very busy but excellent customer service.

They were very busy but excellent customer service.
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5

Anonymous

Great fast courteous setvice

Great fast courteous setvice
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5

Jonathan

The kid that helped me was up beat and happy.

The kid that helped me was up beat and happy.
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4

Anonymous

It’s a service I enjoy since making an appointment with the local shop or dealership isn’t convenient. Most places charge $19.9 ...

It’s a service I enjoy since making an appointment with the local shop or dealership isn’t convenient. Most places charge $19.99, not sure this will be my only option when it’s almost double
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5

Wavsat

Kenny at the Fairmount New York location was very friendly and helpful. The service is always consistent

Kenny at the Fairmount New York location was very friendly and helpful. The service is always consistent
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4

johnd

i was satified

i was satified
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5

RunfastMcChunk

I’ve always brought my vehicles here to get my oil changed, and for everything else I’ve needed to get done, and I’ll always com ...

I’ve always brought my vehicles here to get my oil changed, and for everything else I’ve needed to get done, and I’ll always come here because of how friendly and professional they are.
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5

Chris

The oil change service was quick and efficient. The attendant explained the process as it was being performed.The attendant and ...

The oil change service was quick and efficient. The attendant explained the process as it was being performed.The attendant and technician were both willing to accommodate an inspection even though I had not been pulled into the proper bay.
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5

Sfsizzy

Quick service and honest work

Quick service and honest work
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5

WakeJoshForest

The techs were very efficient, even in the cold weather in upstate NY.

The techs were very efficient, even in the cold weather in upstate NY.
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5

MC

Once I was in the bay my oil change was very quick I told the tech I just wanted a basic oil change nothing else and he never as ...

Once I was in the bay my oil change was very quick I told the tech I just wanted a basic oil change nothing else and he never asked about any other extras.
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5

RachelK

I was instantly greeted upon arriving. The team who worked on my car was very knowledgeable and friendly. They we honest on what ...

I was instantly greeted upon arriving. The team who worked on my car was very knowledgeable and friendly. They we honest on what needed to be replaced at my visit and what could wait until the spring.
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5

Margaret G

Friendly greeting and let me know the waiting time to expect. They were very busy due to the holidays and inspections that need ...

Friendly greeting and let me know the waiting time to expect. They were very busy due to the holidays and inspections that needed to be done. The staff must have been very busy, but they all kept smiling and moved quickly and accomplished the tasks. I had just been ther the day before with my son and his truck.....again great service thus the reason I came back the next day with my vehicle.I have already told friends and acquaintances about how great the service was! Keep up the great service! 😊
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5

Diane M

They went out of their way to help me,

They went out of their way to help me,
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4

Amanda D

The staff there is always super friendly. I went in for an inspection and had to wait an hour and a half because there were a fe ...

The staff there is always super friendly. I went in for an inspection and had to wait an hour and a half because there were a few others there for the same reason. I wish there was a better system to get those through much quicker. I did wait though because I trust the quality of the people that work there!
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5

Mark L

the techs were friendly even the temp outside was below freezing and it was the day before a holiday. They move myself plus othe ...

the techs were friendly even the temp outside was below freezing and it was the day before a holiday. They move myself plus other thru the shop as quickly as possible
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5

Mighty 1

friendly staff, good value

friendly staff, good value
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5

Tony A

Carmon was very friendly and informative. He explained the services and the costs without pressuring me to buy items I didn't ne ...

Carmon was very friendly and informative. He explained the services and the costs without pressuring me to buy items I didn't need.
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5

Anonymous

Convenience and friendly staff

Convenience and friendly staff
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5

Maurano black

Personal attention I received.

Personal attention I received.
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5

LaToya B.

I showed up 10 min before closing. They accepted me in without complaint. I could clearly see on their faces that they were not ...

I showed up 10 min before closing. They accepted me in without complaint. I could clearly see on their faces that they were not annoyed by me coming so close to closing time. Everyone was friendly and helpful.
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5

Diane S.

Friendly staff did a quick work and clearly explained what they were doing. They 'connected' with me and made this 75 year old f ...

Friendly staff did a quick work and clearly explained what they were doing. They 'connected' with me and made this 75 year old feel respected and competent.
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5

JMS

pleasant, informative, friendly, thorough with explanation.

pleasant, informative, friendly, thorough with explanation.
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4

walker63

I purchase an oil change twice a year and do my yearly inspections at Valvoline.I would have more confidence in the value of you ...

I purchase an oil change twice a year and do my yearly inspections at Valvoline.I would have more confidence in the value of your brand if I saw the same employees year after year. The fact that you have employee turn over HAS to be directly tied to both wage and working conditions. How could anyone trust your brand to a highly satisfied level, of you are not willing to invest in having career employees? Also, where's your competition in the Syracuse area that would give you a (false in my opinion) reason to drive down wages?
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5

Ace stout baby

Number one friendly. And told me the wait time. Others there before me reason for wait. People did there job satisfied with serv ...

Number one friendly. And told me the wait time. Others there before me reason for wait. People did there job satisfied with service.
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5

Jfmalonejr

Great experience

Great experience
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5

sspicciati

Quick and convinient. Everyone was very nice and helpful!

Quick and convinient. Everyone was very nice and helpful!
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5

Michael F

Great staff quick service n quality products

Great staff quick service n quality products
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3

SarahB

The cost of an oil change was higher than expected and precious times. Will not be going back

The cost of an oil change was higher than expected and precious times. Will not be going back
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5

JimG

Great service Friendly staff

Great service Friendly staff
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5

KaraG

they were quick, efficient, clearly communicated everything and got me on my way!

they were quick, efficient, clearly communicated everything and got me on my way!
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5

ColleenM

Each time I visit the workers are always friendly and helpful. They let me know what services my car is due but they don't ever ...

Each time I visit the workers are always friendly and helpful. They let me know what services my car is due but they don't ever pressure me into buying them.
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5

ES

Served quickley.

Served quickley.
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5

Joe P.

I went in for an oil change only and your Tech guy noticed that my veh inspection was up in August. So I had my veh inspected al ...

I went in for an oil change only and your Tech guy noticed that my veh inspection was up in August. So I had my veh inspected also. Good catch on his part. I sure he is trained for that but still he notices and said something to me. I told him I had my veh inspected by Valvoline not that long ago I was sure of it. He was very nice and said he didn't have a record of it. Well it turned out it was my husbands veh I had inspected with you. So All is good now. See you in 3000 miles or is it 6000?
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5

Fred e.

very easy to do

very easy to do
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4

ColbyH

Usually the service team checks to see if my maintenance light is on in the dash, and tells me how to shut it off. This did not ...

Usually the service team checks to see if my maintenance light is on in the dash, and tells me how to shut it off. This did not happen this time, and I had to reset it myself using the internet for assisstance
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5

Anonymous

Friendly workers and time efficient. I always hesitate on going due to feeling pressured for other services but in this visit i ...

Friendly workers and time efficient. I always hesitate on going due to feeling pressured for other services but in this visit i didn’t and i appreciated that.
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5

MartyS

Good records and recommend servicesFast and professional Pricing is a little high even with coupons and discounts

Good records and recommend servicesFast and professional Pricing is a little high even with coupons and discounts
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5

Mark B

Quick, courteous and trusted products.

Quick, courteous and trusted products.
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2

S W

I asked for a regular oil change just like I had gotten twice before. I was then told that about some 20 to 1 that was recommen ...

I asked for a regular oil change just like I had gotten twice before. I was then told that about some 20 to 1 that was recommended and it was made to sound like I had been doing the wrong thing so I switched. So it was about $30 more than it was used to paying. After consulting with my manual and checking with my dealer service it was nit necessary at all. The sticker j received said I should have oil changed in 3,000 miles bug also told if I used the synthetic oil I could go up yo 5,000 miles. I really have a huge tryst issue when it comes to car maintenance and this visit did not help
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5

Kellyd

Employees are professional yet fun and friendly! I was in and out of there in 20 minuets!

Employees are professional yet fun and friendly! I was in and out of there in 20 minuets!
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4

BJohnson

I feel the pricing is a little bit more than I can afford. The employees are very courteous and professional.

I feel the pricing is a little bit more than I can afford. The employees are very courteous and professional.
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5

Lori S

The staff was professional and did not pressure you into any extras. They offered or suggested. They ran the shop like it was an ...

The staff was professional and did not pressure you into any extras. They offered or suggested. They ran the shop like it was an operating room. Clean, effiecent and professional. That is hard to get these days.
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5

Lee I

All staff was courteous & knowledgeable.

All staff was courteous & knowledgeable.
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5

JayJ

It was easy to communicate, with the service people, and the service was done quickly.

It was easy to communicate, with the service people, and the service was done quickly.
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4

Lynda W

I thought I was I thought that the staff met all my needs .

I thought I was I thought that the staff met all my needs .
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5

William M.

Straight talk. Topped up my oil which was concerning me, and advised me to take it to dealership.

Straight talk. Topped up my oil which was concerning me, and advised me to take it to dealership.
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4

costo13

Price seemed high and didn't, the tech was still in training mode.

Price seemed high and didn't, the tech was still in training mode.
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5

Tom B.

close by to my home,very friendly staff. They recommend service but they do not try to pressure you.

close by to my home,very friendly staff. They recommend service but they do not try to pressure you.
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5

The Cool Dad

Staff was friendly, knowledgeable and quick. Took me longer to get my coffee at the corner gas station afterwards. Great experie ...

Staff was friendly, knowledgeable and quick. Took me longer to get my coffee at the corner gas station afterwards. Great experience!!
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5

LeonS

Valvoline always does a great job. They tell me everything I need for my car to be running great. They check the lights, tires, ...

Valvoline always does a great job. They tell me everything I need for my car to be running great. They check the lights, tires, and all other fluids that need refilling. They always show me my need clean oil level and give me a cool new valvoline next oil change mileage sticker for my window.
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4

Anonymous

Fairmont

4105 West Genesee
Syracuse, NY, 13219

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

Fairmont

4105 West Genesee Syracuse, NY, 13219

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

4105 West Genesee
Syracuse, NY, 13219