Oil Change Fairmont

As soon as I pulled in I was greeted with a big smile. Everyone works together. It was fun to watch. Alexander was sweet, inform ...

As soon as I pulled in I was greeted with a big smile. Everyone works together. It was fun to watch. Alexander was sweet, informative and just a joy. I left with a smile on my face!! Will definitely be back to this location. Thank you Valvoline. Jodi Incaudo

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It's convenient and the staff is well informed and friendly and I liked that I could see what I was going to pay

It's convenient and the staff is well informed and friendly and I liked that I could see what I was going to pay

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Everyone was friendly and efficient.

Everyone was friendly and efficient.

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Fast service. Knowledgeable staff.

Fast service. Knowledgeable staff.

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I wish I remembered the young ladies name that helped me. It was my 2nd time and she was there last time to. Team seams to wor ...

I wish I remembered the young ladies name that helped me. It was my 2nd time and she was there last time to. Team seams to work good with each other. Thank you Valvoline Team!!!

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Personable staff. Attendant interested in discussing specific items about the vehicle. Upbeat environment in the facility.

Personable staff. Attendant interested in discussing specific items about the vehicle. Upbeat environment in the facility.

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Service was fast, friendly, and very helpful.

Service was fast, friendly, and very helpful.

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Attendant was very knowledgible about price, Coupons , etc

Attendant was very knowledgible about price, Coupons , etc

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Very friendly, courteous employees. Thankful for the information about their app download to obtain discounts!

Very friendly, courteous employees. Thankful for the information about their app download to obtain discounts!

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Super friendly and didn’t push anything extra and was in and out the fastest ever like 14 minutes...

Super friendly and didn’t push anything extra and was in and out the fastest ever like 14 minutes...

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Awesome customer service

Awesome customer service

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Job done quickly

Job done quickly

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I decided to try Valvoline for my state inspection sticker. So many times I've gone to get a sticker only to be told that my ca ...

I decided to try Valvoline for my state inspection sticker. So many times I've gone to get a sticker only to be told that my car needed some little things that I would have had no idea it needed - The light wasn't exactly right - etc. I know that Valvoline doesn't make repairs so I trusted them to tell the truth about any needed repairs. I'm very glad to say Valvoline made an honest inspection of my car and it passed, as it should have, with no incidental repairs needed. I will definitely use Valvoline in the future.

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From the speed to the courtesy of all employees to the lack of pressure to buy other items and the explanations for why I might ...

From the speed to the courtesy of all employees to the lack of pressure to buy other items and the explanations for why I might consider them.Best oil change I’ve experienced.Will definitely return.

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I got the service that I expecting in a timely manner, the personnel always professional and courteous. I also got recommendatio ...

I got the service that I expecting in a timely manner, the personnel always professional and courteous. I also got recommendations for future maintenance and really happy for the military discount. Thank you for your support!!!

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It was a very pleasant experience however, I was not told how much it would be. I had a little sticker shock when presented with ...

It was a very pleasant experience however, I was not told how much it would be. I had a little sticker shock when presented with the bill. Although it was very convenient, the convenience did not equal the cost. My car requires full synthetic and I can go elsewhere and wait a little longer but pay $40 less.

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Quick, easy and efficient

Quick, easy and efficient

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Oil change was quickly and efficiently preformed; radiator and windshield fluids were topped off.

Oil change was quickly and efficiently preformed; radiator and windshield fluids were topped off.

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The staff was very courteous and professional and finish the job in the time they stated

The staff was very courteous and professional and finish the job in the time they stated

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My car was serviced quickly and the staff was very courteous.

My car was serviced quickly and the staff was very courteous.

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A little pricey

A little pricey

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The service is fast and efficient. The people who work there are professional and friendly.

The service is fast and efficient. The people who work there are professional and friendly.

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Great friendly people

Great friendly people

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Quick service and friendly staff.

Quick service and friendly staff.

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Polite and he answered all my questions and explained the difference in the quality of oils

Polite and he answered all my questions and explained the difference in the quality of oils

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The technicians were very professional and friendly. They did the job efficiently and so far I have not had any problems. Than ...

The technicians were very professional and friendly. They did the job efficiently and so far I have not had any problems. Thank you!

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I am handicapped and the employee helped me get safely to the waiting room I was very pleased

I am handicapped and the employee helped me get safely to the waiting room I was very pleased

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As always, very professional, nice and quick.

As always, very professional, nice and quick.

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The staff was extremely efficient and informative. I have been to other locations and although friendly the staff at this locati ...

The staff was extremely efficient and informative. I have been to other locations and although friendly the staff at this location was exemplary.

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The hood of my truck and both quarter panels were smudged with oil after the service. This is the first time my vehicle has nee ...

The hood of my truck and both quarter panels were smudged with oil after the service. This is the first time my vehicle has needed to be washed following the service. Additionally after getting back in my vehicle following my tire rotation they lowered my truck from the lift with me inside my vehicle. No one was hurt and nothing was damaged but from a safety perspective I know this is not supposed to happen.

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Called a "regional #" (Carthage, NY) and was quoted $52 & change for Lexus IS250 with the $10 coupon. Charge came to $72 & cha ...

Called a "regional #" (Carthage, NY) and was quoted $52 & change for Lexus IS250 with the $10 coupon. Charge came to $72 & change...my call was recorded. If this happens again, I will not.use Valvoline Instant Oil change again, as Monroe AND Dunn Tire did the same bait/switch & add on service that I despise....otherwise, the staff at the Fairmount, NY center was FANTASTIC. Because of them, I'll take my wife's car there as well.

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Both Jason and the technician were highly knowledgeable, extremely friendly, and walked me through every step of the process. Th ...

Both Jason and the technician were highly knowledgeable, extremely friendly, and walked me through every step of the process. They were very outgoing, courteous, and a big asset to Valvoline

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Your people were excellent - Alex, TJ, Alexander - positive and knowledgeable

Your people were excellent - Alex, TJ, Alexander - positive and knowledgeable

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the manager went above what you would expect, he was great letting me now aboutwhat things i should have to change in near futur ...

the manager went above what you would expect, he was great letting me now aboutwhat things i should have to change in near future. very friendly.

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Seemed thorough and had my vehicle history

Seemed thorough and had my vehicle history

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Very quick and helpful.

Very quick and helpful.

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I was told the grade of oil was no longer available for my make of vehicle, that I had to pay a higher price for a different one ...

I was told the grade of oil was no longer available for my make of vehicle, that I had to pay a higher price for a different one, nearly double in price. Was not happy about that. I’m on a strict budget as a retiree.

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Customer service is always second to none. Friendly staff, knowledgeable, no pressure to buy additional services

Customer service is always second to none. Friendly staff, knowledgeable, no pressure to buy additional services

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The service was quick and easy.

The service was quick and easy.

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Every time I go there they greet me and let me know about the wait time and all of the employees are super friendly. They all wo ...

Every time I go there they greet me and let me know about the wait time and all of the employees are super friendly. They all work hard and it's always a great experience

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Eveything went real smoothy

Eveything went real smoothy

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The gentleman was extremely polite and knowledgeable and the service was incredibly fast and efficient

The gentleman was extremely polite and knowledgeable and the service was incredibly fast and efficient

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Kenny was great and did a super job!

Kenny was great and did a super job!

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The service was fast and friendly. The experience matched my expectations for the visit.

The service was fast and friendly. The experience matched my expectations for the visit.

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The staff was very courteous and professional.

The staff was very courteous and professional.

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My tire caps were left off and my air filter was thrown into my engine bay after being pulled out of the air intake

My tire caps were left off and my air filter was thrown into my engine bay after being pulled out of the air intake

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I have been a loyal customer at this specific Valvoline location for many years. Your staff (Jacob for this visit), are always ...

I have been a loyal customer at this specific Valvoline location for many years. Your staff (Jacob for this visit), are always professional in their interactions. There isn't any pressure to purchase additional services, as my husband does many repairs on my car. The wait time is usually not long, I can remain in my car and the price for the oil change is fair. I also appreciate the service technicians checking my tires pressure and tread. I often travel long distances out-of-town and am assured prior to my travels that all is safe once confirmed by your experienced, honest and polite staff members. Keep up what you're doing-----you have a well "oiled" business philosophy!Have been to other places for oil changes in Michigan & NY, will keep returning here as long as I remain in the area. Thank you.

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I was told to come back in an hour at 6pm because the wait was too long. I returned back at 610pm, and another person told me th ...

I was told to come back in an hour at 6pm because the wait was too long. I returned back at 610pm, and another person told me they stopped doing inspections so they recommend I go elsewhere to get it done that day. I left to go to another valvoline, got there at 630. And they told me they aren’t doing them anymore, and to go somewhere else in Syracuse where they are still doing inspections. I got there and they also said they stopped doing inspections. I went to 3 locations in about 45mins they all said the same thing, either it will take an hour or go somewhere else. I finally show up the next day to this location in Camillus, they said it will take about an hour to get my car in. It look about 20mins to get it in. It seems like they just tell people it will take an hour every time. Other than being given a run around and recommended to drive all over over Camillus and Syracuse, it was fine.

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Everyone was very nice and it never takes long I’m in and out in no time at all so I go there all the time.

Everyone was very nice and it never takes long I’m in and out in no time at all so I go there all the time.

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Was told up front there would be a wait got in sooner. Staff was friendly we were offered longer but nice day so sst outside on ...

Was told up front there would be a wait got in sooner. Staff was friendly we were offered longer but nice day so sst outside on bench

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Customer service was great as usual, the issue was solved in a timely manner and really appreciate the military discount.

Customer service was great as usual, the issue was solved in a timely manner and really appreciate the military discount.

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All the workers were very friendly! Quick work.

All the workers were very friendly! Quick work.

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The Manager was very friendly, professional, and attentive.

The Manager was very friendly, professional, and attentive.

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Awesome staff very friendly very helpful

Awesome staff very friendly very helpful

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As a first timer at ANY oil change service facility, they were awesome, patient, helpful, friendly and hilariously helpful in wh ...

As a first timer at ANY oil change service facility, they were awesome, patient, helpful, friendly and hilariously helpful in which lowered my anxiety... Ricardo, Alla, JP, (I think that’s their names) made the experience going there so much easier for me!! Thank you All!!

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Nice, friendly and attentive staff

Nice, friendly and attentive staff

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The team was friendly and helped me understand exactly what was being done to my car. They explained everything in a very knowle ...

The team was friendly and helped me understand exactly what was being done to my car. They explained everything in a very knowledgable and informative way.

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Very friendly, courteous staff

Very friendly, courteous staff

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The attendants, were friendly and informative. The service, was preformed, quickly and efficiently.

The attendants, were friendly and informative. The service, was preformed, quickly and efficiently.

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I generally feel high pressure to change my “mostly” clean air filter or the cabin filter. There was no forcing it on me, the gu ...

I generally feel high pressure to change my “mostly” clean air filter or the cabin filter. There was no forcing it on me, the guys we’re very friendly and using your carfax system suggested a transmission flush since it hasn’t had one yet. I’ll return this weekend for the flush

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I was shown my two filters (cabin and engine) and clearly they were filthy. I agreed to have them changed but did not get a pri ...

I was shown my two filters (cabin and engine) and clearly they were filthy. I agreed to have them changed but did not get a price before doing that. Yikes!! That's a bit on the high side for a filter!! The staff, especially Ricardo, were very kind and friendly in all other respects.

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Employees were prompt and pleasant. Kept me in the loop the whole time, made suggestions, and showed me a detailed list of every ...

Employees were prompt and pleasant. Kept me in the loop the whole time, made suggestions, and showed me a detailed list of everything that was happening.

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very proficient and focused team delivered excellent service!

very proficient and focused team delivered excellent service!

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as normal everything was coverd and did not wait for service

as normal everything was coverd and did not wait for service

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Even with a $20.00 coupon 96.00 is way too much to charge for an full synthetic oil change. Same oil change at Wal-Mart Auto is ...

Even with a $20.00 coupon 96.00 is way too much to charge for an full synthetic oil change. Same oil change at Wal-Mart Auto is half that price $49.99!

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Professional from the time I pulled up until the time they guided me out of the bay.

Professional from the time I pulled up until the time they guided me out of the bay.

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I cannot remember the names of the gentlemen who waited on me but they were very friendly and very prompt. I did wait a little ...

I cannot remember the names of the gentlemen who waited on me but they were very friendly and very prompt. I did wait a little bit outside but that's only because they were busy. But even being busy the oil change only took about 20 minutes total. Every time I go there they have great customer service I always feel like I'm getting great service.

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customer service. Everyone very happy, upbeat and a pleasure to communicate with.

customer service. Everyone very happy, upbeat and a pleasure to communicate with.

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No nonsense and great service thank you

No nonsense and great service thank you

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Great fast funny knowledgeable employees.

Great fast funny knowledgeable employees.

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Very quick service, no waiting, very helpful service people.

Very quick service, no waiting, very helpful service people.

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They were quick, knowledgeable and professional.

They were quick, knowledgeable and professional.

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Very friendly and knowledgeable Open Sunday for enough hours Great location

Very friendly and knowledgeable Open Sunday for enough hours Great location

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Exceptional Customer Service

Exceptional Customer Service

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Just friendly people

Just friendly people

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Great Service!!!!!! Since moving to Syracuse, NY the Valvoline center on Rt5 is fantastic!! Very friendly. VERY, VERY knowledg ...

Great Service!!!!!! Since moving to Syracuse, NY the Valvoline center on Rt5 is fantastic!! Very friendly. VERY, VERY knowledge and willing to ask any questions that I might have!!!Everyone desires a pay raise. Willing to pay more if I knew the extra cost would go directly to the staff. Also, last year (I think) they got new "race car pitstop" uniforms. I love them!!Thank you,Jon Gallo

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High cost of simple oil change

High cost of simple oil change

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The service was done quickly and I wasn't pressured into getting more done than I wanted.

The service was done quickly and I wasn't pressured into getting more done than I wanted.

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It was very quick and the guys were very upbeat and friendly.

It was very quick and the guys were very upbeat and friendly.

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I used to receive coupons in my email. Now in order to get coupons Valvoline is asking me to use the app. Not convenient. If you ...

I used to receive coupons in my email. Now in order to get coupons Valvoline is asking me to use the app. Not convenient. If you want me to use your services, send me something. In the past 2 visits I have used a coupon, on my last visit the staff person could not find one. $80 for synthetic oil change... I was hosed.

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Fast reliable service

Fast reliable service

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The staff were friendly efficient and helpful. They did what I asked and there was very little pressure to have more done. It wa ...

The staff were friendly efficient and helpful. They did what I asked and there was very little pressure to have more done. It was a busy day and while I wasn’t in a rush the bay attendant came out to the waiting room three times to let me know about the progress with my vehicle.

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They were quick, polite and efficient

They were quick, polite and efficient

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Very professionally done. Quick, efficient.

Very professionally done. Quick, efficient.

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Thorough and quick service. Very polite people.

Thorough and quick service. Very polite people.

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I got there really close to closing time, but everyone was super friendly and didn't seem to be rushing to close even though I w ...

I got there really close to closing time, but everyone was super friendly and didn't seem to be rushing to close even though I was so close to shut down. The staff was great

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Speedy Friendly & Efficient

Speedy Friendly & Efficient

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I feel similar oil change at walmart and monro priced between $15 and $20 provide the same results... wished valvoline would get ...

I feel similar oil change at walmart and monro priced between $15 and $20 provide the same results... wished valvoline would get in line price wise

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Staff was great. Price was way too high if I didn't have a discount.

Staff was great. Price was way too high if I didn't have a discount.

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Very friendly staff.

Very friendly staff.

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Amazing

Amazing

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Service techs were friendly, professional, and efficient.

Service techs were friendly, professional, and efficient.

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I like that they check all all your fluids and your tires.

I like that they check all all your fluids and your tires.

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Immediately greeted by the Assistant Manager, Mitch. Friendly and incredibly helpful for my first time at the Valvoline. I felt ...

Immediately greeted by the Assistant Manager, Mitch. Friendly and incredibly helpful for my first time at the Valvoline. I felt like the team did a very thorough job in 20 minutes!

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Very convenient with having a baby with you at time of visit

Very convenient with having a baby with you at time of visit

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The staff are pleasant, knowledgeable, and efficient.

The staff are pleasant, knowledgeable, and efficient.

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Kind, Courteous, and Knowledgeable staff.

Kind, Courteous, and Knowledgeable staff.

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Very professional staff. Wonderful Customer Service. Fast, easy, and a no pressure atmosphere. Great value for the price.

Very professional staff. Wonderful Customer Service. Fast, easy, and a no pressure atmosphere. Great value for the price.

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Customer service was great

Customer service was great

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I realized I'd forgotten my credit card after the service got under way and the customer service person assured me that they " t ...

I realized I'd forgotten my credit card after the service got under way and the customer service person assured me that they " trust their customers" and assured me not to worry trusted me to drive home and return with my credit card to pay either that night before closing or next day. I've always had great service at Fairmount location and will continue to get my oil changes their because of how they handled situation and his ability to go above and beyond to accommodate.

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i have a few oil changes at this location, and the guys that work there are always polite, same to know what they are doing, as ...

i have a few oil changes at this location, and the guys that work there are always polite, same to know what they are doing, as well as give me advise about my vehicles.

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Super nice, super friendly staff who were working hard but all seemed to be enjoying themselves. First time using Valvaoline an ...

Super nice, super friendly staff who were working hard but all seemed to be enjoying themselves. First time using Valvaoline and it was just a pleasure of a visit.

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I have been coming for years and have never had a bad experience

I have been coming for years and have never had a bad experience

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You offer no discount to veterans, or don't ask, it might help business

You offer no discount to veterans, or don't ask, it might help business

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Whenever I visit a Valvoline I feel like I am pressured to buy several services, and usually before the person even checks my ca ...

Whenever I visit a Valvoline I feel like I am pressured to buy several services, and usually before the person even checks my car to see the status of the product they are telling me I need. I also know that I can get the exact same oil at other businesses for much cheaper and extra services are included (ex. tire rotation) for that same lower price. I understand I am paying for convenience, but I generally don't visit Valvoline unless I really do not have time to book an appointment elsewhere because of these reasons. I prefer to give my business to someone who knows me, knows my car, and offers lower prices.

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Crew was respectful and professional and did a great job

Crew was respectful and professional and did a great job

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Friendly service, super quick and didn’t try to non stop sell me on everything other than the oil change. Did a couple recommend ...

Friendly service, super quick and didn’t try to non stop sell me on everything other than the oil change. Did a couple recommendations and that’s it.

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The staff is alway wonderful and do a great job!

The staff is alway wonderful and do a great job!

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Great services.

Great services.

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It was overpriced for the service

It was overpriced for the service

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The staff was friendly and quick. They had me in and out and did a good job. I was impressed as always with this location. I' ...

The staff was friendly and quick. They had me in and out and did a good job. I was impressed as always with this location. I've been to many other locations and this one always exceeds expectations so that is why I return to this one in particular.

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Very nice people and treated me wonderfully!

Very nice people and treated me wonderfully!

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the service worker was very informed about my car. everything moved along quit effectently. will be back

the service worker was very informed about my car. everything moved along quit effectently. will be back

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They topped off my oil and washer fluid. Checked and filled tires. Very quick and efficient.

They topped off my oil and washer fluid. Checked and filled tires. Very quick and efficient.

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The technicians were friendly and very helpful. I didn’t need an appointment and I remained in my car the entire time. I was tra ...

The technicians were friendly and very helpful. I didn’t need an appointment and I remained in my car the entire time. I was traveling to NJ following the service and I felt safe knowing they had checked my tires, fluids and changed the oil. It costs more, but the service is superior. The technician had me reset the oil change light - HUGE help!!! Now I won’t have to look up how to do it ❤️

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Professional and very courteous

Professional and very courteous

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My oil change was done in minutes and there was no wait. The staff was extremely friendly and explained things very well. You co ...

My oil change was done in minutes and there was no wait. The staff was extremely friendly and explained things very well. You could tell they all worked together well which made for an overall positive environment. My car ran great after my visit. I highly recommend this company, especially the Camillus location!

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Staff explained everything well. Answered my question about a problem I was having with my wiper and we replaced it

Staff explained everything well. Answered my question about a problem I was having with my wiper and we replaced it

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It was quick and thorough. Steve had excellent communication and congeniality.

It was quick and thorough. Steve had excellent communication and congeniality.

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The night before I had stopped in not realizing the location was closed. There were employees inside who saw me waiting but neve ...

The night before I had stopped in not realizing the location was closed. There were employees inside who saw me waiting but never came out to tell me they were closed. I waited about 5-10 minutes and even honked but they completely ignored me. I felt it would have been right had they just stepped out to tell me they were closed and when they would be opening back up.

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First visit here, great service & I will come back

First visit here, great service & I will come back

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Have a hearing loss and had a hard time understanding the sales person. He was very pleasant, but I would like to have had him s ...

Have a hearing loss and had a hard time understanding the sales person. He was very pleasant, but I would like to have had him speak more slowly and distinctly

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Great service treat people as valued customer

Great service treat people as valued customer

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The service was completed very quickly and everyone I spoke to were very courteous and kind.

The service was completed very quickly and everyone I spoke to were very courteous and kind.

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Everything was done quickly and efficiently. No waiting!

Everything was done quickly and efficiently. No waiting!

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They took my car in promptly, and began working on the oil change immediately. They explained every procedure, and all products ...

They took my car in promptly, and began working on the oil change immediately. They explained every procedure, and all products available. My rear wiper needed to be replaced, but I was never pressured into them replacing it. The staff was courteous and efficient, and will continue to receive my business. I would recommend this Valvoline to all my family and friends alike!

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Friendly and courteous staff

Friendly and courteous staff

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Friendly, fast, knowledgable staff keeps me coming back!

Friendly, fast, knowledgable staff keeps me coming back!

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They were very knowledgeable! And very blunt with how much things would cost

They were very knowledgeable! And very blunt with how much things would cost

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I have always been highly satisfied going to Valvoline for oil changes and can depend on them checking on other safety features ...

I have always been highly satisfied going to Valvoline for oil changes and can depend on them checking on other safety features of my car. They are always professional and courteous.

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What a wonderful customer service manage (I think it was Steve). He was so friendly, communicative and respectful. I always valu ...

What a wonderful customer service manage (I think it was Steve). He was so friendly, communicative and respectful. I always value this site and service; but he was particularly respectful; always asking permission to touch the car, reach in, etc. Very nice efforts that keep me coming back.Also; just now copying the number to identify my visit on the receipt was a real pain...I had to keep flipping back and forth between screens-I would have normally just stopped the process but-this young man was so nice I pushed past the sign in annoyance to be able to speak strongly about his excellent service.

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No wait. Several staff worked on car at once. In and out in less than 7 minutes!!

No wait. Several staff worked on car at once. In and out in less than 7 minutes!!

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Always a good experience

Always a good experience

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Staff was incredibly knowledgable and friendly

Staff was incredibly knowledgable and friendly

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Not 100% sure on what oil was recommended by the Honda factory. Hope what I purchased was to the Mfrs. Spec.

Not 100% sure on what oil was recommended by the Honda factory. Hope what I purchased was to the Mfrs. Spec.

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I always come to this center to have needed services done. They greet me cordially and explain anything I have questions about

I always come to this center to have needed services done. They greet me cordially and explain anything I have questions about

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friendly staff

friendly staff

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Efficient and friendly

Efficient and friendly

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Everyone is friendly & trues to get it done quick

Everyone is friendly & trues to get it done quick

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great Job!

great Job!

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Best price and service for replacing headlights!

Best price and service for replacing headlights!

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The customer service/mechanics were knowledgable and friendly.

The customer service/mechanics were knowledgable and friendly.

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It was a good experience. the service tech was super nice.

It was a good experience. the service tech was super nice.

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Very nice and knowledgeable staff

Very nice and knowledgeable staff

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I was politely greeted and welcomed when I drove into the bay for service. The entire oil change took less than 10 minutes. The ...

I was politely greeted and welcomed when I drove into the bay for service. The entire oil change took less than 10 minutes. The staff were knowledgeable and I did not feel like I was getting pressured into any unnecessary services.

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Friendly & professional staff

Friendly & professional staff

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Customer service was great..Emma in particular

Customer service was great..Emma in particular

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Service was done promptly. Efficient operation.

Service was done promptly. Efficient operation.

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Always friendly, helpful , have even checked air pressure in tires no charge between services

Always friendly, helpful , have even checked air pressure in tires no charge between services

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Louis took care of me and couldn’t have been any nicer. Was knowledgeable and thorough with all of his explanations. Congratulat ...

Louis took care of me and couldn’t have been any nicer. Was knowledgeable and thorough with all of his explanations. Congratulated me on a new vehicle and overall was genuinely trying to make it a good experience. Wouldn’t recommend doing anything differently.

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When I went in all I wanted was a oil change.. I communicated that the very first minute I was there.. I told them that I had my ...

When I went in all I wanted was a oil change.. I communicated that the very first minute I was there.. I told them that I had my jeep in service at the dealership and did not need any extra service at that time.. I told them I had my tires rotated and didn't need the air pressure checked as well.. However even though I told them that all I needed was an oil change I felt is a waste of time listening to services that I didn't need or ones that they could not perform..

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They are very knowledgeable about their products love going there

They are very knowledgeable about their products love going there

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Because of the friendly greeting, And the way they explained everything to me.

Because of the friendly greeting, And the way they explained everything to me.

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Friendly attendant, quick service

Friendly attendant, quick service

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Know my account and vehicles

Know my account and vehicles

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in and out fast - good staff

in and out fast - good staff

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quick and painless

quick and painless

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Very professional stafff. Service completed quickly and professionally

Very professional stafff. Service completed quickly and professionally

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Staff is ALWAYS friendly and courteous. No heavy sell and they always inform me of what is happening as the service is being don ...

Staff is ALWAYS friendly and courteous. No heavy sell and they always inform me of what is happening as the service is being done. I really like that. They take good care of my needs and I appreciate that. Always happy to answer any questions I might have.

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Friendly fast service

Friendly fast service

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The pricing is a little high but very convenient.

The pricing is a little high but very convenient.

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The customer service representative KEN who dealt with me directly was very professional and friendly.

The customer service representative KEN who dealt with me directly was very professional and friendly.

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Guys were so nice!

Guys were so nice!

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Had oil change done in a timely manner and they were very busy. Great job.

Had oil change done in a timely manner and they were very busy. Great job.

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Greeted outside and was asked what services I needed. I them discussed the problem I was having with my wipers etc. They chec ...

Greeted outside and was asked what services I needed. I them discussed the problem I was having with my wipers etc. They checked the problem outside before I even got into the bay and told me exactly whay I needed. This saved so much time.While replacing the wipers that I needed they checked all my fluid levels and tire pressure in the car. Kenneth and Luis-Patrick were so helpful. They are great employees.

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I was greeted immediately upon entry to the parking lot, and the asst manager (I think his name is Jack) was extremely friendly ...

I was greeted immediately upon entry to the parking lot, and the asst manager (I think his name is Jack) was extremely friendly and professional. He asked my permisssion for any time he needed to do something inside my car and explained every step and detail.

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Greeted and told of a minor wait. Directed in with caution. Serviced accordingly. Left with a smile. The guys always make me lau ...

Greeted and told of a minor wait. Directed in with caution. Serviced accordingly. Left with a smile. The guys always make me laugh.

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Good service

Good service

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Service is super!

Service is super!

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The csr qas great up beat friendly and knowledgeable the guys working on ky car where fast efficient and keep a smile on his f ...

The csr qas great up beat friendly and knowledgeable the guys working on ky car where fast efficient and keep a smile on his face

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I asked to have the windshield wipers I bought put on. I felt the manager Jim was not happy about. It did take longer than I tho ...

I asked to have the windshield wipers I bought put on. I felt the manager Jim was not happy about. It did take longer than I thought it would have to put them on only because the design was crappy. If I had of known it was going to take so long then I would have never asked. Kenny was absolutely fantastic and made sure he got them on right even tho it was taking a long time. I wont be returning to this location because of the tension I felt from the manager. I understand he was busy but all he had to do was ask me to pull of out the bay or tell me they couldn't put them on to begin with. Thompson Road and 57 locations would have never made me feel this way

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The mechanic was very thorough and very friendly

The mechanic was very thorough and very friendly

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Friendly staff, fast service

Friendly staff, fast service

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The gentlemen were the sweetest to me. They did my inspection efficiently yet quickly. I could not be more happier.

The gentlemen were the sweetest to me. They did my inspection efficiently yet quickly. I could not be more happier.

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It was a very busy weekend and i was impressed at how quickly i was waited on. I had just purchased a new used vehicle and the ...

It was a very busy weekend and i was impressed at how quickly i was waited on. I had just purchased a new used vehicle and the service guys were very helpful and knowledgeable about my type of vehicle. The tech and I discussed the maintenance and reliability and made me more sure of my new purchase. The team ran like a well oiled machine!! lol

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Service price and courtesy was great

Service price and courtesy was great

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The staff was quick, knew what they were talking about and explained everything to me in detail as well as being very friendly.

The staff was quick, knew what they were talking about and explained everything to me in detail as well as being very friendly.

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The service is easy on the customer and very quick/convenient.

The service is easy on the customer and very quick/convenient.

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I needed a NYS Vehicle Inspection. They gave me an estimated wait time which was accurate. There were only 2 or 3 cars ahead of ...

I needed a NYS Vehicle Inspection. They gave me an estimated wait time which was accurate. There were only 2 or 3 cars ahead of me and I got in at about 5 to 10 and the whole procedure to only 20 to 30 minutes

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Friendly informative and courteous

Friendly informative and courteous

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Service is fine. Price has gone up dramatically in the years I've been going

Service is fine. Price has gone up dramatically in the years I've been going

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The conductor of my visit was very helpful and knowledgeable with my questions I had about the oils and things with my car. He ...

The conductor of my visit was very helpful and knowledgeable with my questions I had about the oils and things with my car. He helped me by telling me if I brought in things I have done with my car it can be added to my car fax information giving me more value to my car bc there were things not listed that I had done with my vehicle.

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quick, polite, knowledgeable and good product

quick, polite, knowledgeable and good product

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The service was completed efficiently. The employees, were polite and informative.

The service was completed efficiently. The employees, were polite and informative.

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It was quick. The staff we very friendly and confident

It was quick. The staff we very friendly and confident

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Every thing went smooth !

Every thing went smooth !

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Great customer service.

Great customer service.

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I was given an accurate estimate of the wait time and staff was fun and friendly!

I was given an accurate estimate of the wait time and staff was fun and friendly!

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Quick and professional.

Quick and professional.

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Inspection done quickly!

Inspection done quickly!

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Everyone is always attentive at this site. I always go here. I see some of the same people and they are polite,friendly, informa ...

Everyone is always attentive at this site. I always go here. I see some of the same people and they are polite,friendly, informative and so fast!

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Convenient and good people servicing my vehicle!

Convenient and good people servicing my vehicle!

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Great communication with employees

Great communication with employees

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Friendly professional Service

Friendly professional Service

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Courteous, efficient staff, trustworthy.

Courteous, efficient staff, trustworthy.

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They were all very friendly and accommodating.

They were all very friendly and accommodating.

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Have been a customer since the store opened. Great staff

Have been a customer since the store opened. Great staff

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All friendly people, never seen anyone angry or upset there. Always a plus to see smiling faces!

All friendly people, never seen anyone angry or upset there. Always a plus to see smiling faces!

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I received an honest assessment of what my vehicle needed as well as excellent service. All of my questions were answered.

I received an honest assessment of what my vehicle needed as well as excellent service. All of my questions were answered.

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Perfectly professional and friendly. Answered my questions with info.

Perfectly professional and friendly. Answered my questions with info.

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They did not try to SELL ME THE STORE

They did not try to SELL ME THE STORE

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Friendliness of staff and speed of service.

Friendliness of staff and speed of service.

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The person who waited on us was the perfect balance of customer service and technician

The person who waited on us was the perfect balance of customer service and technician

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The cost of the Oil change was much more than I was expecting. I was already in the bay at this point so I went ahead with the ...

The cost of the Oil change was much more than I was expecting. I was already in the bay at this point so I went ahead with the work but the difference in cost between what it would cost for me to do it versus having VIOC do it is too great. The guys at the shop were very professional and courteous but I just can't substantiate the price. Your company offers a great product and service but the difference between what I paid in the past versus what it costs now was much more than I was expecting.

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Was asked if I would like the cabin filter changed but that was done the previous time I was at that service station which they ...

Was asked if I would like the cabin filter changed but that was done the previous time I was at that service station which they had a record of it being done then.

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It was a great experience. I went to breakfast next door and came back to my service complete and I just cashed out and drove a ...

It was a great experience. I went to breakfast next door and came back to my service complete and I just cashed out and drove away. Tremendous experiences.

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Great service and very friendly

Great service and very friendly

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Staff was friendly and very accommodating.

Staff was friendly and very accommodating.

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The staff was very friendly and explained everything as they went along. I have owned cars now for over 20 years and I have alwa ...

The staff was very friendly and explained everything as they went along. I have owned cars now for over 20 years and I have always been intimidated by the thought of getting my oil changed. I used to always ask my husband to take my car to have the oil changed. Since the last oil change at this same location my fears seem silly. I will always take my cars to this location in the future.

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The initial contact with the service gentleman was positive and professional.

The initial contact with the service gentleman was positive and professional.

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great service rep. Knowledgeable of what I wanted and the service was Super Fast.

great service rep. Knowledgeable of what I wanted and the service was Super Fast.

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They were efficient

They were efficient

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Louis and other service people let contact with me during servicing

Louis and other service people let contact with me during servicing

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Great service and you didn’t try to oversell me something I didn’t need at the time of my visit

Great service and you didn’t try to oversell me something I didn’t need at the time of my visit

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I always get my oil changed at a Valvoline Oil Change service center. This particular place was as professional and friendly as ...

I always get my oil changed at a Valvoline Oil Change service center. This particular place was as professional and friendly as another one I go to.

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Price was very high.

Price was very high.

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THE PROFESSIONALISM EXHIBITED BY ALL INCLUDING THEIR UNIFORM AND CLEAN APPEARANCE, THEIR COMMUNICATIONS WITH BOTH THE CUSTOMER A ...

THE PROFESSIONALISM EXHIBITED BY ALL INCLUDING THEIR UNIFORM AND CLEAN APPEARANCE, THEIR COMMUNICATIONS WITH BOTH THE CUSTOMER AND THE CO-WORKERS.

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Good service and discount given without coupon

Good service and discount given without coupon

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I was satisfied with this visit BUT I sent my teenage son there a month ago to get the oil changed on his car. We had a huge oil ...

I was satisfied with this visit BUT I sent my teenage son there a month ago to get the oil changed on his car. We had a huge oil leak in the driveway. I had the vehicle taken to an auto service shop and it turns out the problem was whoever changed the oil at Valvoline, didn't have the screw threaded correctly and a lot of oil leaked out. It’s still puddled on the blacktop with rain and snow! I’m NOT happy.

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Very knowledgeable and staff was very friendly

Very knowledgeable and staff was very friendly

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They are always friendly and helpful, I use this Valvoline because it is near my home but I wouldn't continue to go there if I w ...

They are always friendly and helpful, I use this Valvoline because it is near my home but I wouldn't continue to go there if I wasn't happy with the service. I am extremely happy with the service I receive here.

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I forget the names off all the staff that helped me but they were friendly, efficient, and professional. I think two of them wer ...

I forget the names off all the staff that helped me but they were friendly, efficient, and professional. I think two of them were Emma and Jason. Excellent helpful staff.

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Convenient location and nice staff

Convenient location and nice staff

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very fast once inside, fully explained prices of optional services

very fast once inside, fully explained prices of optional services

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Technician explained all the reps that would be taken clearly

Technician explained all the reps that would be taken clearly

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Friendly. Fast in and out. Knowledgeable.

Friendly. Fast in and out. Knowledgeable.

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I came in on a busy day (for Valvoline) to get a NYS inspection. I received it.

I came in on a busy day (for Valvoline) to get a NYS inspection. I received it.

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Very attentive staff!

Very attentive staff!

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Staff was very helpful.

Staff was very helpful.

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I had an emergency happen right in the middle of my oil change. I was treated with compassion and everything was taken care for ...

I had an emergency happen right in the middle of my oil change. I was treated with compassion and everything was taken care for me. Great service

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Ease and convience of location and quickness of service

Ease and convience of location and quickness of service

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It was what I expected it to be good service

It was what I expected it to be good service

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good quick service from your technicians.

good quick service from your technicians.

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Quick, done right, good selection of oil.

Quick, done right, good selection of oil.

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Prompt courtesy staff

Prompt courtesy staff

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Tech explained about each of the different recommended service items and also noted for future visits about receiving a discount ...

Tech explained about each of the different recommended service items and also noted for future visits about receiving a discount for being a veteran to save time in inputting it.

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Fast,pleasant,curtious.effic ent

Fast,pleasant,curtious.effic ent

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Everyone is always courteous, friendly, and pleasant to deal with.

Everyone is always courteous, friendly, and pleasant to deal with.

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He Was Very Kind and Considerate. Explained Everything That was Happening. Also Had a Woman explain about the Metal Tire Plugs ...

He Was Very Kind and Considerate. Explained Everything That was Happening. Also Had a Woman explain about the Metal Tire Plugs and Suggested I use the Plastic during the winter months. Wonderful Experience from They Both. Thank You Valvoline Please keep Up The GREAT Work... Sincerely Lisa M Phillips

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Employees are highly professional and did not try to sell me things I did not need. Service was done in a timely manner 20-25 mi ...

Employees are highly professional and did not try to sell me things I did not need. Service was done in a timely manner 20-25 minutes.

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Service was very straightforward, easy, and efficient.

Service was very straightforward, easy, and efficient.

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Great customer service...

Great customer service...

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It was almost time to close and they happily welcomed me

It was almost time to close and they happily welcomed me

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one of the bay doors was broken so therefore a delay

one of the bay doors was broken so therefore a delay

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no comment

no comment

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The service team at VIOC always does a good job. I've gone there enough to where I have no worries about the work they're going ...

The service team at VIOC always does a good job. I've gone there enough to where I have no worries about the work they're going to do. Peace of mind is worth a lot

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The staff is always friendly, courteous, and efficient. I visit two different locations and have same experience at both

The staff is always friendly, courteous, and efficient. I visit two different locations and have same experience at both

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I like to drive my vehicle in and have the work done Immediately trust the workers and always very nice to deal with .

I like to drive my vehicle in and have the work done Immediately trust the workers and always very nice to deal with .

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Frankly I like to change my own oil but I’m finding it harder because of lack of time I also use your place for motor vehicle i ...

Frankly I like to change my own oil but I’m finding it harder because of lack of time I also use your place for motor vehicle inspections because I trust that nothing will happen to my car while anyone is fixing it that is a huge huge reason why I come to so now with lack of time I’m starting to bring my car is too new for oil changes even though it cost me more but again life is now getting to the point or time is more Porten

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Always a hassle free exsperience.

Always a hassle free exsperience.

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The speed and accuracy is vital to me. There wasn't much time to get out of the truck. So they prefer you stay in the vehicle, ...

The speed and accuracy is vital to me. There wasn't much time to get out of the truck. So they prefer you stay in the vehicle, good idea. The man at the computer stayed there, you had plenty of staff to do everything. This was a good visit, but I travel year round so the odds of coming back to this one would be rare. You also had a female there. She works as hard as the guys. It was very nice to see a female motor head.

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The customer service is always good at all VIOC locations I've ever gone to!

The customer service is always good at all VIOC locations I've ever gone to!

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I don't like all of the extra services they try to sell.

I don't like all of the extra services they try to sell.

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I had my oil changed and my car inspected. The staff made me aware of several things that were in need of my attention. I did ...

I had my oil changed and my car inspected. The staff made me aware of several things that were in need of my attention. I did not feel pressured to have them fix it at that time. Once the car was in the garage, the work was done in a timely fashion. It was one of the first cold days, but the waiting room was warm.

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90 dollars for a oil change is really expensive when your retired

90 dollars for a oil change is really expensive when your retired

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left 6 grease fittings not greased

left 6 grease fittings not greased

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Freindly & informative staff.

Freindly & informative staff.

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There were several cars in line, so they told me to pull in front of Bay 1 (3 bays all together), but Bay 2 and Bay 3 opened up ...

There were several cars in line, so they told me to pull in front of Bay 1 (3 bays all together), but Bay 2 and Bay 3 opened up first. Should be like the banks do; stay in one line and go to the next available teller or Bay.

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I think satisfied is a good report.

I think satisfied is a good report.

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The staff was great. I had two people welcome me outside to be sure I knew they would be right with me. Each step was explained ...

The staff was great. I had two people welcome me outside to be sure I knew they would be right with me. Each step was explained to me. The service was very quick. Great job!

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Great customer service and representatives paid attention to detail.

Great customer service and representatives paid attention to detail.

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The staff were very friendly, offered answers to every question, at one point I took a pic and sent it to my hubby to ask if a c ...

The staff were very friendly, offered answers to every question, at one point I took a pic and sent it to my hubby to ask if a certain filter should be replaced...there were no problems with that and the staff didn't mind at all. Fast, easy and pleasant. This was the 1st time I was going here on my own without my hubby so I was unsure and afraid they would try to get me to buy or do more than needed but they did not...not at all.

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Quick, efficient, friendly.. in & out

Quick, efficient, friendly.. in & out

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The knowledge of the technician, his courtesy. Very impressed

The knowledge of the technician, his courtesy. Very impressed

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Professional staff. The Manager has been there for over 30 years and I know he trains the staff.

Professional staff. The Manager has been there for over 30 years and I know he trains the staff.

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Very pleasant service agent

Very pleasant service agent

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Services took longer than stated and expected.

Services took longer than stated and expected.

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Great staff.

Great staff.

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Staff efficient and knowledgeable, explained everything clearly. I put 'about the same' answer to a previous question because I ...

Staff efficient and knowledgeable, explained everything clearly. I put 'about the same' answer to a previous question because I ALWAYS trust this Valvoline as it is my regular oil change facility. The staff never pressures me to buy anything I don't need. The CSR, Brian was very good at explaining each thing and told me I needed nothing extra this time but should have my tires rotated next time. He included an extra sheet in the invoice showing that I needed nothing extra done of all the things that could have been needed. I appreciated that. Kenneth, who worked topside and James, who worked bottomside were fast and efficient. ( The wait outside that I had today was because so many others were in for their state inspections. All I needed was an oil change.) Brian was helpful and cheerful. I felt good and uplifted when I left.

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Worth Waiting if Have My coupon to Save some money. Always Good Service

Worth Waiting if Have My coupon to Save some money. Always Good Service

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expensive

expensive

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Always professional and friendly. I have complete confidence that I am receiving a quality product and I am not being taken adva ...

Always professional and friendly. I have complete confidence that I am receiving a quality product and I am not being taken advantage of.

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I have been a customer for years at this location and always consistently received excellent customer service. Always, every ti ...

I have been a customer for years at this location and always consistently received excellent customer service. Always, every time.

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Thorough and courteous staff.

Thorough and courteous staff.

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I am greeted promptly and given clear and concise instructions.

I am greeted promptly and given clear and concise instructions.

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THE SERVICE WAS DONE IN A TIMELY FASHION. THE SERVICE PEOPLE, WERE VERY POLITE AND INFORMATIVE.

THE SERVICE WAS DONE IN A TIMELY FASHION. THE SERVICE PEOPLE, WERE VERY POLITE AND INFORMATIVE.

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I got what I needed in a satisfactory amount of time

I got what I needed in a satisfactory amount of time

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Quick, efficient, and courteous.

Quick, efficient, and courteous.

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The Fairmount location specifically has the best service. Thanks.

The Fairmount location specifically has the best service. Thanks.

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Courteous staff, efficient, knowledgable

Courteous staff, efficient, knowledgable

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the csr brian was very helpful

the csr brian was very helpful

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Kai was very knowledgeable and helpful with the service I needed. He was very friendly and had a genuine and warm personality. T ...

Kai was very knowledgeable and helpful with the service I needed. He was very friendly and had a genuine and warm personality. There was a couple of problems with my lights and he notified me right away. I was able to get my car inspected and passed that day thanks to Kai and Kenny. This is my first visit at the Valvoline in Camillus and I am now a loyal customer to this location. This location in particular is also very clean.

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The people here were nice, friendly, and fast. I was in a hurry and even through they were packed the wait time wasn't horrible. ...

The people here were nice, friendly, and fast. I was in a hurry and even through they were packed the wait time wasn't horrible. They made sure to come out twice while I waited to let me know how much longer it would be. I'm defiantly coming back to this one again.

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The staff were very friendly and knowledgable

The staff were very friendly and knowledgable

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Quick, efficient, friendly.

Quick, efficient, friendly.

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Was able to drive right into stall and promptly waited on, and because I communicated exactly what I wanted so they knew what I ...

Was able to drive right into stall and promptly waited on, and because I communicated exactly what I wanted so they knew what I didn’t need, they were able to complete the oil change in less than 15 minutes

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The facility was clean the employees were courteous and the work was done in a professional and timely manner

The facility was clean the employees were courteous and the work was done in a professional and timely manner

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Customer service was very pleasant . Oil change was done quickly covering all parts of my car from oil to tires. Service attend ...

Customer service was very pleasant . Oil change was done quickly covering all parts of my car from oil to tires. Service attendants we very helpful. Always go back for more work on my car thankyou

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All three people on the service team did a great job. Kenny the CSR was really friendly and had answers for questions. Same thin ...

All three people on the service team did a great job. Kenny the CSR was really friendly and had answers for questions. Same thing for Steve. And the oil change was extremely quick had no wait time essentially, which was great.

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The best customer service ever!!!!

The best customer service ever!!!!

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The staff were very professional and clean - great job.

The staff were very professional and clean - great job.

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Normal expectations were met.

Normal expectations were met.

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All the service attendants were amicable and attentive. Appreciated the information about my car and its maintenance

All the service attendants were amicable and attentive. Appreciated the information about my car and its maintenance

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Fast Service ...bit pricey $

Fast Service ...bit pricey $

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Manager listened to me.

Manager listened to me.

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Service, although all staff were very courteous, was very rushed and mechanical in nature. I have gone to the same Valvoline ma ...

Service, although all staff were very courteous, was very rushed and mechanical in nature. I have gone to the same Valvoline many times and never felt that way before. 1 staff checked the lights. 1 staff checked the tires before I even entered the bay. No one checked the air filter like before or the cabin filter. I did not ask either but this was always done before.

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Please give me hard copy receipt in future. U never email em and your email is dead.

Please give me hard copy receipt in future. U never email em and your email is dead.

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Everyone was very professional

Everyone was very professional

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Curtious prompt efficient

Curtious prompt efficient

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quick and easy

quick and easy

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Quick and easy, got what I needed and everyone was knowledgeable and friendly

Quick and easy, got what I needed and everyone was knowledgeable and friendly

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Speed and efficiency Answered. All my questions.

Speed and efficiency Answered. All my questions.

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The staff was very nice and their customer service skills are amazing!

The staff was very nice and their customer service skills are amazing!

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I was very pleased with the speed of service and courteous staff.

I was very pleased with the speed of service and courteous staff.

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I wasn't expecting it to be so expensive.

I wasn't expecting it to be so expensive.

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It’s always courteous and well done. And usually expedient.

It’s always courteous and well done. And usually expedient.

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I felt they were very professional, and I was very happy with the service and the time it took. I WILL be bringing my other v ...

I felt they were very professional, and I was very happy with the service and the time it took. I WILL be bringing my other vehicle soon.

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Service was timely and friendly

Service was timely and friendly

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Friendly service!

Friendly service!

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The speed of the oil change was great, every worker I encountered was awesome. They were nice, respectful, insightful and not pu ...

The speed of the oil change was great, every worker I encountered was awesome. They were nice, respectful, insightful and not pushing about add in services.

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The price was perfect

The price was perfect

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Friendly service

Friendly service

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You guys charge way to much

You guys charge way to much

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Fast and reliable service

Fast and reliable service

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Very convenient - no appointment needed.

Very convenient - no appointment needed.

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Service was done quickly and completed professionally.

Service was done quickly and completed professionally.

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Time waiting and it was just done. Normally they let me know if I need to get something done and offer fuel injection cleaner to ...

Time waiting and it was just done. Normally they let me know if I need to get something done and offer fuel injection cleaner to add to gas but since they were busy everything was rushed

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Completed quickly and efficiently

Completed quickly and efficiently

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Quick, professional and reliable.

Quick, professional and reliable.

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Competent KnowledgableFriendlyI was not pressured at allVery clean waiting areaExplained what they were doing and whI’ll be back

Competent KnowledgableFriendlyI was not pressured at allVery clean waiting areaExplained what they were doing and whI’ll be back

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Jose was very helpful and professional. as good as customer service person as ive seen.

Jose was very helpful and professional. as good as customer service person as ive seen.

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Your staff is wonderful and through no cause of their own they had a line on a busy Monday afternoon. They went to each car wai ...

Your staff is wonderful and through no cause of their own they had a line on a busy Monday afternoon. They went to each car waiting and greeted them.

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The customer service was great any questions I had they answered me wonderfully just great experience as always love this locati ...

The customer service was great any questions I had they answered me wonderfully just great experience as always love this location especially

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Very satisfied.

Very satisfied.

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Carmen Scott and JP performed marvelously

Carmen Scott and JP performed marvelously

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I have used VIOC for years. Yes, it may be a bit more expensive than say Walmart or Dunn Tire for oil changes, but the fast, eff ...

I have used VIOC for years. Yes, it may be a bit more expensive than say Walmart or Dunn Tire for oil changes, but the fast, efficient service and friendly atmosphere are worth the extra cost.

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Just seems prices are getting a little high.

Just seems prices are getting a little high.

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Been using Valvoline for yrs. Easy &Quick.

Been using Valvoline for yrs. Easy &Quick.

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NO WAITING

NO WAITING

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Even though I had to wait in line for an oil change, someone came up to ask me what I wanted done and gave me an approx wait tim ...

Even though I had to wait in line for an oil change, someone came up to ask me what I wanted done and gave me an approx wait time. Once I got into the bay, everything they were doing to my vehicle was explained to me and recommendations were made, no pressure. Everyone was very courteous and efficient.

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Great friendly efficient service. Wasn’t pressured. The only reason I waited was I got there 10 min before they opened. 8 a prom ...

Great friendly efficient service. Wasn’t pressured. The only reason I waited was I got there 10 min before they opened. 8 a promptly taken care of. Service tech ken excellent

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At this point I think they should have a note in the system when they scan me in the NEVER touch my tires as they always underin ...

At this point I think they should have a note in the system when they scan me in the NEVER touch my tires as they always underinflate them and NOT to touch my air filter as they never get it back in and secured right.

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Great value for the service received....

Great value for the service received....

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The service rep did an excellent job in explaining to me the differences in the types of oil I was able to choose from and the b ...

The service rep did an excellent job in explaining to me the differences in the types of oil I was able to choose from and the benefits of each.

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Prompt/efficient/knowledgeable

Prompt/efficient/knowledgeable

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Your Workers make the difference...always pleasant never pushy always competent

Your Workers make the difference...always pleasant never pushy always competent

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fast service, thorough check of car, like tire air, lights, wipers, etc. No pressure to buy other products or services, didn't p ...

fast service, thorough check of car, like tire air, lights, wipers, etc. No pressure to buy other products or services, didn't pressure me into buying more expensive oil rather than go with the last time I went there.

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Specifically your employee Kye was very professional,knowledgeable, and helpful.

Specifically your employee Kye was very professional,knowledgeable, and helpful.

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Things could always improve. However, I was satisfied with the service minus the wait.

Things could always improve. However, I was satisfied with the service minus the wait.

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Service techs were very helpful and friendly

Service techs were very helpful and friendly

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Every time I have had service performed at this Valvoline, the service has been nothing but professional and efficient. Every em ...

Every time I have had service performed at this Valvoline, the service has been nothing but professional and efficient. Every employee does a great job.

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I was told about the policy where if between oil changes my oil was low that Valvoline would top it off for free. I was never to ...

I was told about the policy where if between oil changes my oil was low that Valvoline would top it off for free. I was never told this before.

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Very nice and friendly staff

Very nice and friendly staff

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The manager is excellent. Very professional and knowledgeable. Very trustworthy.

The manager is excellent. Very professional and knowledgeable. Very trustworthy.

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I was satisfied

I was satisfied

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Apparently, I didn't need an oil change because I don't travel much. Jose was courteous and knowledgeable. The tires were rotate ...

Apparently, I didn't need an oil change because I don't travel much. Jose was courteous and knowledgeable. The tires were rotated and the cabin filter was changed. The crew worked quickly and certainly knew what to do.

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The staff was friendly and explained everything thoroughly.

The staff was friendly and explained everything thoroughly.

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Everyone was very nice and professional. I was greeted instantly and my Sr was taken care of in a very orderly fashion. I go her ...

Everyone was very nice and professional. I was greeted instantly and my Sr was taken care of in a very orderly fashion. I go here with my car whenever it needs to be serviced. Everyone does a great job. They all seem to be busy and professional and team work.

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Great staff

Great staff

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Ryan was an amazing customer service rep, and might I add also very cute, All staff was very friendly and did the oil change qui ...

Ryan was an amazing customer service rep, and might I add also very cute, All staff was very friendly and did the oil change quickly, I also didn’t feel pressured to buy a new filter, when I said I wanted to wait a little longer Ryan smiled and said he would put it back in. This valvoline is the best one I’ve been too, so I’ve been coming back to this location every time I need something done !

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quick and easy

quick and easy

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I had an oil change about a month ago. I came back to get my car inspected as it was expired. Took me right away.

I had an oil change about a month ago. I came back to get my car inspected as it was expired. Took me right away.

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Quick, friendly and efficient!

Quick, friendly and efficient!

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I was greeted by a smiling ( very cute ) redhead who's name I wish I got. By "name" I mean number. But seriously she greeted m ...

I was greeted by a smiling ( very cute ) redhead who's name I wish I got. By "name" I mean number. But seriously she greeted me with a genuine smile. I was directed to pull in and Scott was clear and polite. Brian was the quintisential professional and explained everything with zero pressure. I bought wipers just because of the amazing service I got from him. Terry was polite and helpful and helped to clean out my filter a bit at my request with no big pressure to replace. Jose and Jim did great efficient work and I honestly am now a HUGE fan. I hope to be in Syracuse the next time I need an oil change and I have already recommended you to others. A++ Thank you!

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Very professional and service tech seem to really care about the service.

Very professional and service tech seem to really care about the service.

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Great customer service

Great customer service

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Very friendly, knowledgeable staff. No pressure.

Very friendly, knowledgeable staff. No pressure.

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It was extremely hot outside. All the workers worked together and fast. Like a well oiled machine.

It was extremely hot outside. All the workers worked together and fast. Like a well oiled machine.

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Quick, easy, great price always friendly service.

Quick, easy, great price always friendly service.

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No problems

No problems

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Jose was phenomenal! And Emma and Michael were great, too!!

Jose was phenomenal! And Emma and Michael were great, too!!

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efficient polite professional

efficient polite professional

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Everyone is very friendly

Everyone is very friendly

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Kenneth, the person who waited on me today was terrific. I went in for an inspection that I thought was due and he noticed that ...

Kenneth, the person who waited on me today was terrific. I went in for an inspection that I thought was due and he noticed that I had misread the date and didn't need one. He was friendly, knowledgeable and a pleasure to interact with. I will definitely return to this store because the staff are consistently professional and helpful. Thanks Kenneth!!

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I have gone to this Vslvoline over the past few years and at times have had to go to others in the area as well. I truly feel t ...

I have gone to this Vslvoline over the past few years and at times have had to go to others in the area as well. I truly feel this Valvoline is well managed all around. The staff are always friendly, helpful and explain all services/recommendations. They get you in as quickly as possible and if they are busy dowhatever they can to accommodate you. They really are excellent and I would recommend their services over any other in the area.

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got what I asked for. Other services not needed. They checked and saw that. Very professional and a clean shop.

got what I asked for. Other services not needed. They checked and saw that. Very professional and a clean shop.

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staff was fast explained everything they were doing offered other services without pressuring me to buy them

staff was fast explained everything they were doing offered other services without pressuring me to buy them

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These guys today were excellent. In and out service. This store does a great deal of business. Drove by yesterday saw a line ...

These guys today were excellent. In and out service. This store does a great deal of business. Drove by yesterday saw a line and came back today. Your employees at the Fairmount store are extremely nice. Thank you. Reward them please!!!!!!

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The gentleman that helped me was very professional and helpful.

The gentleman that helped me was very professional and helpful.

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Got an oil change and inspection at the same time without waiting very long.

Got an oil change and inspection at the same time without waiting very long.

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Service Agent did exactly what I requested promptly and courteously.

Service Agent did exactly what I requested promptly and courteously.

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I was a first time customer & used to waiting for over an hour at other places, like Walmart. I pulled up, had the oil changed & ...

I was a first time customer & used to waiting for over an hour at other places, like Walmart. I pulled up, had the oil changed & an air filter replaced, and left within 20 minutes! Everyone was very friendly, even when I asked for clarification on what they were explaining.

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The attendant recommended deferential service and my car dies not have one.

The attendant recommended deferential service and my car dies not have one.

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I really enjoy the promptness of your company. Their knowledge is also remarkable. They offer excellent service as well. They ...

I really enjoy the promptness of your company. Their knowledge is also remarkable. They offer excellent service as well. They don't sell you, but suggest which I like. I did buy extras this time around, but I wasn't pushed by any salesperson. Keep up the "first class" service.

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I have brought countless cars over the years to Valvoline. I like the convenience of locations and not having to make an appoin ...

I have brought countless cars over the years to Valvoline. I like the convenience of locations and not having to make an appointment.

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Brian provided excellent customer service throughout the entire experience. He was thorough, and informative without being press ...

Brian provided excellent customer service throughout the entire experience. He was thorough, and informative without being pressuring. He was theatrical, and entertaining.

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First time there for an inspection and found it was a great experience in value and professionally done.

First time there for an inspection and found it was a great experience in value and professionally done.

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Good conversation while waiting but cannot remember the name of the person helping me. Everyone there was friendly and time flew ...

Good conversation while waiting but cannot remember the name of the person helping me. Everyone there was friendly and time flew by.

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Too much pushing of extra stuff , I don't mind you telling me something that is an IMMEDIATE PROBLEM then list the recommendatio ...

Too much pushing of extra stuff , I don't mind you telling me something that is an IMMEDIATE PROBLEM then list the recommendations , this guy went WAY OVER I finally told him I only have enough for an oil change ( which a basic oil change has gone up Quite a bit ) I will probably return to Goodyear ...19.99 or 24.99....they seldom push extra services ....

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It was quick and easy.. service was friendly and professional.. totally satisfied

It was quick and easy.. service was friendly and professional.. totally satisfied

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they knew everything my car need to be checked for-even things I didn't know I even had-very pleased

they knew everything my car need to be checked for-even things I didn't know I even had-very pleased

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I am always satisfied with Valvoline Instant Oil change because they are always very courteous and I trust what they do. All my ...

I am always satisfied with Valvoline Instant Oil change because they are always very courteous and I trust what they do. All my information is in the computer so they know how to take care of my car. Everyone is always very polite!

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Always good service!

Always good service!

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Spoke clearly. Answered all questions and let me use my coupon.

Spoke clearly. Answered all questions and let me use my coupon.

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Very quick and courteous

Very quick and courteous

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I had a 19.99 coupon for an oil change, so when I was told I needed a new filter, it really helped with the dollar amount.

I had a 19.99 coupon for an oil change, so when I was told I needed a new filter, it really helped with the dollar amount.

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Consistently good service.

Consistently good service.

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The employees are always so well mannered and very friendly, knowledgeable and professional, because of the exemplary customer s ...

The employees are always so well mannered and very friendly, knowledgeable and professional, because of the exemplary customer service that’s why I always come back!

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Service was great. I normally have the same team of staff and they are excellent.

Service was great. I normally have the same team of staff and they are excellent.

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Awesome people

Awesome people

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the staff and location are great

the staff and location are great

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Very quick. They are always so kind & professional. I felt the price is high but of course my car takes high grade oil so I get ...

Very quick. They are always so kind & professional. I felt the price is high but of course my car takes high grade oil so I get it. Usually my go to place for an oil change.

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they close at 7:00 and I stopped at five of and they took me in with no hesitation. great bunch of pepole

they close at 7:00 and I stopped at five of and they took me in with no hesitation. great bunch of pepole

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Fast, friendly service at a good price with no upsell pressure

Fast, friendly service at a good price with no upsell pressure

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$75 for an oil change is pretty pricey

$75 for an oil change is pretty pricey

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Always go to this center and it's neverbad. They are always courteous

Always go to this center and it's neverbad. They are always courteous

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Everyone was very professional.

Everyone was very professional.

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Service was fantastic it was incredibly fast and the staff there is awesome and very helpful

Service was fantastic it was incredibly fast and the staff there is awesome and very helpful

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The service representative, Jose, was EXCELLENT. He was knowledgeable and very professional. I had no idea that valvoline offere ...

The service representative, Jose, was EXCELLENT. He was knowledgeable and very professional. I had no idea that valvoline offered inspections for vehicles. I also had no idea about what or where a cabin filter was. Jose was very clear about what was offered and services provided. I must actually say, of instant oil change providers, I left actually feeling like a true service was provided to me. Thank you!

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The salesman was professional. The staff worked fast but with knowledge. I liked the different camera angles to view what was h ...

The salesman was professional. The staff worked fast but with knowledge. I liked the different camera angles to view what was happening to my car as the folks there worked. I was in and out in about 12 minutes or so. Great experience, I will be back when my oil is at ten thousand miles more then now as per my manual.

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Very quick very friendly. Staff knows what they are talking about

Very quick very friendly. Staff knows what they are talking about

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I had to wait outside in the car line for about 15 minutes; this gets hot in the summer because you don’t have a overhang or awn ...

I had to wait outside in the car line for about 15 minutes; this gets hot in the summer because you don’t have a overhang or awning on your roof to cast any shade and I’m not going to sit there running my engine and wasting gas for 15 minutes

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Great staff. Service is always reliable. Sales person notified me of some discounts available. I was able to get extra service f ...

Great staff. Service is always reliable. Sales person notified me of some discounts available. I was able to get extra service for about what I expected to pay for my original purpose.

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Quick an efficient. I love the cameras

Quick an efficient. I love the cameras

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The team was courteous, efficient and quick

The team was courteous, efficient and quick

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The service is always super at this Valvoline, the price of oil changes and other services seem a high though. I wish there was ...

The service is always super at this Valvoline, the price of oil changes and other services seem a high though. I wish there was more of a trade off between your excellent super fast service and the price of said services. This would make it easier to recommend to the next person.

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They were friendly and informative. I felt comfortable and trusted everything they told me

They were friendly and informative. I felt comfortable and trusted everything they told me

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The crew members were especially friendly.

The crew members were especially friendly.

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Everyone was very helpful and professional.

Everyone was very helpful and professional.

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Prompt, friendly, did not pressure to buy additional items

Prompt, friendly, did not pressure to buy additional items

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The overall service was great. They help with choosing what was best for my new vehicle.

The overall service was great. They help with choosing what was best for my new vehicle.

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The customer service representative measured my tires to inform me I did NOT need to pay for a tire rotation until my next oil c ...

The customer service representative measured my tires to inform me I did NOT need to pay for a tire rotation until my next oil change. It would have been easy for him to take my money for no reason...but he didn’t.

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I felt comfortable with your service person who checked me in. He communicated with me and did not pressure me in anyway. Plus I ...

I felt comfortable with your service person who checked me in. He communicated with me and did not pressure me in anyway. Plus I asked if there were any discounts online before I came in and without me looking he said he could give me 5 dollars off. I was in and out quickly. Plus your rep asked me if I knew how to reset my oil gauge when I said no he walked me through it. He also showed me how to navigate my way through the other gauges on the car.

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I arrived before 8 am,( opening time is 8) they came out and greeted me, then got me in a couple minutes early

I arrived before 8 am,( opening time is 8) they came out and greeted me, then got me in a couple minutes early

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Gentleman that took care of us was extremely friendly & knowledgeable.

Gentleman that took care of us was extremely friendly & knowledgeable.

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My team was phenomenal. All so courteous and knowledgeable and quick.

My team was phenomenal. All so courteous and knowledgeable and quick.

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The young man that helped me was named Michael. He was very knowledgeable and thorough. He answered all of my questions and wa ...

The young man that helped me was named Michael. He was very knowledgeable and thorough. He answered all of my questions and was very polite. It was enjoyable experience.

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I just don’t normally rate things “highly”

I just don’t normally rate things “highly”

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Ken was informing, professional , personable and genuine. His assistants were very good also. I was very pleased with my visit. ...

Ken was informing, professional , personable and genuine. His assistants were very good also. I was very pleased with my visit. Hope to have them again

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The employees were very knowledgeable and provided good service.

The employees were very knowledgeable and provided good service.

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Professional and fast

Professional and fast

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Came in for NYS inspection. There was a car in bay for same service. As soon as the client before me was done, I was directed ...

Came in for NYS inspection. There was a car in bay for same service. As soon as the client before me was done, I was directed in.

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very little waiting,professional staff. I have been going to Valvoline for over 30 years and plan to continue to use your servic ...

very little waiting,professional staff. I have been going to Valvoline for over 30 years and plan to continue to use your services. Pleasant staff.

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Assistant manager was outstanding - watched him train another associate and walked through entire process - well done

Assistant manager was outstanding - watched him train another associate and walked through entire process - well done

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It was very fast & It was a good experience I always go to valvoline instant oil change.

It was very fast & It was a good experience I always go to valvoline instant oil change.

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The mechanic that assisted me was polite and knowledgeable. The mechanics working on my vehicle were also polite and friendly. T ...

The mechanic that assisted me was polite and knowledgeable. The mechanics working on my vehicle were also polite and friendly. The staff all seemed to really enjoy their job and you could tell because they were all friendly and happy.

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The technician was very knowledgeable and helpful.

The technician was very knowledgeable and helpful.

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easy and convenient

easy and convenient

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They rock👍👍👍

They rock👍👍👍

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Friendly service. Truthful about wait time.

Friendly service. Truthful about wait time.

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I was highly satisfied because I was able to get right in and get my oil change done fast and without any issues.

I was highly satisfied because I was able to get right in and get my oil change done fast and without any issues.

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Service done very professionally

Service done very professionally

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Service was fast, friendly and extremely knowledgeable. The entire team communicated with each other to deliver a positive exper ...

Service was fast, friendly and extremely knowledgeable. The entire team communicated with each other to deliver a positive experience!

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Fast and efficient.

Fast and efficient.

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Brian was informative, cordial and helpful. He explained what my car required and what services were being provided as well as w ...

Brian was informative, cordial and helpful. He explained what my car required and what services were being provided as well as what will be required in the future.

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Everyone was very friendly and kind, Also it’s nice to just be in and out in less then 10 min.

Everyone was very friendly and kind, Also it’s nice to just be in and out in less then 10 min.

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I was told within about thirty seconds of arriving that my wait could be about an hour to an hour and a half for an inspection a ...

I was told within about thirty seconds of arriving that my wait could be about an hour to an hour and a half for an inspection and oil change. I was ok with this as I had no immediate plans for the day. However l, within about two minutes I pulled into the bay and I was done and on my way in less than a half an hour.

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got the vehicle inspected without having to make an appointment and also bought new windshield wipers

got the vehicle inspected without having to make an appointment and also bought new windshield wipers

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Attentive and professional team worked on my car.

Attentive and professional team worked on my car.

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My workers were very nice and capable. Service was very quick and friendly.

My workers were very nice and capable. Service was very quick and friendly.

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Work requires I drive 30,000 per year. I have used Valvoline for years and will not go any place else.

Work requires I drive 30,000 per year. I have used Valvoline for years and will not go any place else.

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I was totally pleased with the service I received at Valvoline.

I was totally pleased with the service I received at Valvoline.

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Very professional great job

Very professional great job

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Brian, Explains what I need and recommend future services! Great job.

Brian, Explains what I need and recommend future services! Great job.

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The staff were courteous, friendly, knowledgeable and efficient.

The staff were courteous, friendly, knowledgeable and efficient.

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I was not pressured to buy anything additional

I was not pressured to buy anything additional

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Cost for a simple oil change outrageous, have 3 Vehicles s have numerous national companies much more cost effective and include ...

Cost for a simple oil change outrageous, have 3 Vehicles s have numerous national companies much more cost effective and include other options at no charge.

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Every staff member was outstanding. Brian was the "head"; he was personable, knowledgeable, and everyone just incredibly courte ...

Every staff member was outstanding. Brian was the "head"; he was personable, knowledgeable, and everyone just incredibly courteous.

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They were efficient and had me in and out quickly

They were efficient and had me in and out quickly

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