Oil Change Wappingers Falls Ny

Lazzaro, (I hope I spelled his name correctly)... He was very knowledgeable and informative. I asked him questions about my car ...

Lazzaro, (I hope I spelled his name correctly)... He was very knowledgeable and informative. I asked him questions about my car and the importance of an engine flush after a catalytic converter change. I also asked him about power steering flushes. I really don’t know much about cars so him taking the time out to explain everything was much appreciated. This guy is Customer service at it’s best!

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Excellent Customer service 👍

Excellent Customer service 👍

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They quickly took care of my car and recommended services that were right for me, but we're not pushy about selling them.

They quickly took care of my car and recommended services that were right for me, but we're not pushy about selling them.

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Excellent customer service, clean environment in waiting room.

Excellent customer service, clean environment in waiting room.

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As I pulled up I was greeted by Noah in the parking spot. He directed me to pull around back and the team started right away. E ...

As I pulled up I was greeted by Noah in the parking spot. He directed me to pull around back and the team started right away. Everyone was professional and clean. I was surprised and very happy that they cover the steering wheel, seat and carpet just to drive the vehicle in and out. Noah explained and showed me my air filters which needed to be changed. I felt very comfortable and will definitely be back again. Thank you for your service! Keep up the great work team!

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Prices are high...

Prices are high...

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They were busy so I waited. Had to come in to ask if they were close and when my car was finished it was outside about 15 mins ...

They were busy so I waited. Had to come in to ask if they were close and when my car was finished it was outside about 15 mins I had to get up and go to the cashier before I could cash out and leave. But I guess they were busy

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The only very minor issue was that I was told it was a 15 minute wait when it was about an hour and then some wait, and I was tr ...

The only very minor issue was that I was told it was a 15 minute wait when it was about an hour and then some wait, and I was trying to get to work. But that's not the recpetionist's fault, shiza happens. Everyone was very nice! Second time I went there, 10/10 would go again.

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The only thing was the wait. I pulled in at 5:40. I was the next car to be serviced in that line and the truck ahead of me was ...

The only thing was the wait. I pulled in at 5:40. I was the next car to be serviced in that line and the truck ahead of me was being finished. They were closing the hood at that point. I went out to the bench outside to sort through emails. I went back in 20 minutes later figuring the service was probably almost done and the car was being pulled into the garage in a different lane at that point. I had hope to be done by a little after 6. It ended up being after 6:30. That was my only complaint.

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Noah was the extremely courteous, provided info expeditiously

Noah was the extremely courteous, provided info expeditiously

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Service was quick and efficient

Service was quick and efficient

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I take all my vehicles to this specific Valvoline. They are always courteous and I am never there for long periods of time. They ...

I take all my vehicles to this specific Valvoline. They are always courteous and I am never there for long periods of time. They are honest with their recommendations and never force a service.

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quick friendly service as always

quick friendly service as always

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Very professional crew. On top of their game

Very professional crew. On top of their game

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great service, fast

great service, fast

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Very fast and friendly service made everything very easy.

Very fast and friendly service made everything very easy.

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price of oil change going up

price of oil change going up

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Enoc was kind and knowledgeable.

Enoc was kind and knowledgeable.

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Very friendly staff

Very friendly staff

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Tony and his crew did a great job

Tony and his crew did a great job

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Staff were doing an excellent job given the busy schedule they were working. They should be applauded for their work ethic and l ...

Staff were doing an excellent job given the busy schedule they were working. They should be applauded for their work ethic and lauded for their time managment

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Seemed like it took forever.

Seemed like it took forever.

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Lazaro and the crew really took care of my car and earned my trust with it!

Lazaro and the crew really took care of my car and earned my trust with it!

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I have been going to this location for over 10 years.To go to the same service location that long speaks for itself.The staff at ...

I have been going to this location for over 10 years.To go to the same service location that long speaks for itself.The staff at this location has always be very nice and professional to me.The shop and waiting area are always nice and clean.It would be nice if there were more Magazines on the table to look at.

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You showed good judgment and flexibility with accommodating my inspection request when I did not have an appointment.

You showed good judgment and flexibility with accommodating my inspection request when I did not have an appointment.

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Staff was very open in setting my expectation for the wait time, and exceeded it. You could see that they were really hustling ...

Staff was very open in setting my expectation for the wait time, and exceeded it. You could see that they were really hustling to get the work done promptly. I was given an estimate of 45 min, out in 35, which I considered excellent for a Sat AM. Nonetheless, both the tech and manager thanked me for my patience. Highly Appreciated.

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Always room for improvement

Always room for improvement

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Worked with me and applied all discounts available to help with cost.

Worked with me and applied all discounts available to help with cost.

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Everyone was great, the best service experience I’ve ever had!

Everyone was great, the best service experience I’ve ever had!

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AC was serviced but still has same issue, it cycles off and hot humid air blows out. I spoke with Manager Tony (?) and he said ...

AC was serviced but still has same issue, it cycles off and hot humid air blows out. I spoke with Manager Tony (?) and he said to return the vehicle to recharge the AC again, if this resolves the problem, I will be highly satisfied event though I had to return for follow-up.

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I was met promptly on arrival by a courteous tech. My oil change was done without delay.

I was met promptly on arrival by a courteous tech. My oil change was done without delay.

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Everyone worked together like a well oiled machine, were courteous, and knowledgeable.

Everyone worked together like a well oiled machine, were courteous, and knowledgeable.

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It was fast and convenient

It was fast and convenient

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Tony was excellent! Very courteous and I was well informed and not pressured. My wait was short and the price was right!

Tony was excellent! Very courteous and I was well informed and not pressured. My wait was short and the price was right!

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Very courteous. Explained the delay, due to the heat.

Very courteous. Explained the delay, due to the heat.

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Assistant manager was very articulate and very professional.

Assistant manager was very articulate and very professional.

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Very fast oil change, almost too fast.

Very fast oil change, almost too fast.

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Nice people. Good service. Fast and hassle free.

Nice people. Good service. Fast and hassle free.

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Very professional and efficient

Very professional and efficient

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The overall experience is what I have come expected and the staff was wonderful. Anthony was quiet helpful. I would recommend th ...

The overall experience is what I have come expected and the staff was wonderful. Anthony was quiet helpful. I would recommend this service area anytime

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The staff is always efficient.

The staff is always efficient.

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The guys were great the manager was very good he even help his guys with everything he’s probably one of the best managers I’ve ...

The guys were great the manager was very good he even help his guys with everything he’s probably one of the best managers I’ve seen in a long time

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Staff very impressive

Staff very impressive

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I had a coupon and it was my first visit I had a lil change and a air filter .Tony did not pressure me and they treated me with ...

I had a coupon and it was my first visit I had a lil change and a air filter .Tony did not pressure me and they treated me with complete respect .I will go back to them again

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Mike and his co-worker were very friendly and serviced my car immediately. I was out in record time.

Mike and his co-worker were very friendly and serviced my car immediately. I was out in record time.

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The guy who helped us was kind and personable, joked and was very helpful.

The guy who helped us was kind and personable, joked and was very helpful.

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I delt with a man named Tony. He was professional and highly competent. My vehicle was taken care of quickly and efficiently. Hi ...

I delt with a man named Tony. He was professional and highly competent. My vehicle was taken care of quickly and efficiently. High marks.

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Quick & efficient service

Quick & efficient service

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Michael was great to work with overall, between being knowledgeable and polite.

Michael was great to work with overall, between being knowledgeable and polite.

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Everyone was very professional and very knowledgeable on my car. They gave great advice and great service

Everyone was very professional and very knowledgeable on my car. They gave great advice and great service

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Staff was friendly and everything was explained to me.

Staff was friendly and everything was explained to me.

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This store always makes sure your satisfied with the work done to your car. They always explain everything throughly throughout ...

This store always makes sure your satisfied with the work done to your car. They always explain everything throughly throughout your visit. I wouldn’t go anywhere else for an oil change.

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I am a loyal Valvoline customer at this specific location. The customer service skills of the staff here far outweigh the rest. ...

I am a loyal Valvoline customer at this specific location. The customer service skills of the staff here far outweigh the rest. Mike greeted me on areival, maintained courteous communication with me at intervals during the wait, and processed my payment ar the end. I will take all recommendations inder advisement and will definitely be back. And of course, I told my friends and colleagues. We value professionalism and great customer service. Mike and this team have it!

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The staff were friendly. Very satisfied. In and out in no time. That’s where I go.

The staff were friendly. Very satisfied. In and out in no time. That’s where I go.

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The service is thorough, the workers are pleasant and competent.

The service is thorough, the workers are pleasant and competent.

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In the last year or so the wait time has increased significantly. I'm not sure why it just seems to take forever. I'm not sure ...

In the last year or so the wait time has increased significantly. I'm not sure why it just seems to take forever. I'm not sure why it takes so long if there are 3 guys in the bay each working on a car. I'm not sure if they are working on all the cars in the garage at the same time or just focusing on one car at a time. Is there only one guy in the pit covering all the cars? I waited 1.5 hours to get my oil changed on Sunday. Yes, it was busy but it’s always busy and in the past it didn't take that long. Other than that the guys are great, friendly, helpful and courteous. I always gone to the Wappinger's Falls location. Thanks so much.

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I am a returning customer. I like the fast service with no pressure to buy additional items I didn't come in for.

I am a returning customer. I like the fast service with no pressure to buy additional items I didn't come in for.

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The assistant manager was very professional and helpful. I recommended this branch to friends and family already!

The assistant manager was very professional and helpful. I recommended this branch to friends and family already!

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It was of no fault of the staff. I cane in for a Serpentine Belt but later learned that this location didnt have the correct par ...

It was of no fault of the staff. I cane in for a Serpentine Belt but later learned that this location didnt have the correct part for my vehicle. The staff were extremely courteous and I will continue to go to this location.

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For all the previous questions.

For all the previous questions.

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knowledgeable, honesty, respectful and helpful

knowledgeable, honesty, respectful and helpful

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Quick and efficient

Quick and efficient

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Mike was fantastic! Did a great job and explained everything well.

Mike was fantastic! Did a great job and explained everything well.

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Long wait time for inspection

Long wait time for inspection

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Anthony pappalardo was great and very friendly, I definitely want him recognized for his hard work and friendly attitude.

Anthony pappalardo was great and very friendly, I definitely want him recognized for his hard work and friendly attitude.

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They are friendly, knowledgeable and no pressure.

They are friendly, knowledgeable and no pressure.

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Service staff was friendly, helpful, and understanding that I had an infant in the car and needed to walk around with her while ...

Service staff was friendly, helpful, and understanding that I had an infant in the car and needed to walk around with her while I waited, since it was particularly busy that morning.

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Quick and professional service

Quick and professional service

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I use Valvoline a lot. it better then making an appointment and leaving your car for the day somewhere.

I use Valvoline a lot. it better then making an appointment and leaving your car for the day somewhere.

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Nothing is perfect

Nothing is perfect

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I never get an email of my receipt , I have begun requesting a paper copy to have a record

I never get an email of my receipt , I have begun requesting a paper copy to have a record

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Not the first time nor the last visit.

Not the first time nor the last visit.

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staff professional and courteous.

staff professional and courteous.

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Staff is very friendly and professional

Staff is very friendly and professional

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Tony the manager was amazing. We had an issue in 2017 and didn’t return until today. Tony made everything good

Tony the manager was amazing. We had an issue in 2017 and didn’t return until today. Tony made everything good

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customer service was very good

customer service was very good

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Service was done fast and well and Tony the guy in the front did a great job explaining everything

Service was done fast and well and Tony the guy in the front did a great job explaining everything

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Excellent customer service and no wait time

Excellent customer service and no wait time

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Service was excellent. Staff were knowledgeable and friendly. Explain my car needs a and suggestion on how to correct the issue.

Service was excellent. Staff were knowledgeable and friendly. Explain my car needs a and suggestion on how to correct the issue.

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I take my car and wife’s car here all the time. Staff and convenience is what keeps me coming. Josh and the manager (I forget hi ...

I take my car and wife’s car here all the time. Staff and convenience is what keeps me coming. Josh and the manager (I forget his name) were the two who helped me. They’re professional and took care of what I needed.

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Very Courteous- Very Friendly- Very Professional !

Very Courteous- Very Friendly- Very Professional !

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The service rep explained everything that was needed and that was recommended. Also the car was finished extremely quickly.

The service rep explained everything that was needed and that was recommended. Also the car was finished extremely quickly.

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Great group of men working in this store they really Communicate well with each other and with customers

Great group of men working in this store they really Communicate well with each other and with customers

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I dropped my car for an oil change and walked next door for lunch. They finished my car before we finished our lunch. Great cust ...

I dropped my car for an oil change and walked next door for lunch. They finished my car before we finished our lunch. Great customer service and prompt service.

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Good service and time

Good service and time

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So fast!! And Anthony was very accommodating and helpful. Truly a much better experiwnce than I had anticipated.

So fast!! And Anthony was very accommodating and helpful. Truly a much better experiwnce than I had anticipated.

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Everytime I come here the techs are very respectful and full of knowledge, they are able to answer any questions I ask. Thank yo ...

Everytime I come here the techs are very respectful and full of knowledge, they are able to answer any questions I ask. Thank you Scott Tony and Gary

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Request to remove object from underneath car ignored

Request to remove object from underneath car ignored

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Always professional always Communicating .

Always professional always Communicating .

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I like the fact that there is no appointment needed. Extremely convenient.

I like the fact that there is no appointment needed. Extremely convenient.

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The best thing - the same staff was there. I like that because in places where faces constantly change, you wonder about the ski ...

The best thing - the same staff was there. I like that because in places where faces constantly change, you wonder about the skill level. Also, the guys were very courteous, and I watched them with a feeling of confidence.

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I was very satisfied with the customer service provided to me. The gentlemen, Anthony, Scott and Mike were very professional and ...

I was very satisfied with the customer service provided to me. The gentlemen, Anthony, Scott and Mike were very professional and each one explained everything thoroughly. They were quick and efficient. Will definitely go back for my future car services.

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Very professional and very helpful

Very professional and very helpful

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The staff was friendly and have me the info I needed.

The staff was friendly and have me the info I needed.

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Service and price were just right. Professional.

Service and price were just right. Professional.

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Oil change was expensive, charged extra $9 for extra quart of oil

Oil change was expensive, charged extra $9 for extra quart of oil

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They what i asked of them.

They what i asked of them.

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The service was quick and professionally handled. My vehicle was overdue for this oil change and the associates expressed their ...

The service was quick and professionally handled. My vehicle was overdue for this oil change and the associates expressed their concerns and recommendations without preaching to me.

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It was quick Staff was friendly

It was quick Staff was friendly

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Staff was responsive and the service was fast!

Staff was responsive and the service was fast!

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Very quick, efficient service. In and out in less than 30 minutes.

Very quick, efficient service. In and out in less than 30 minutes.

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Quick and easy

Quick and easy

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I don’t mind businesses making a profit, but gouging is wrong. I needed a cabin filter for 43.99. I can go to auto zone and get ...

I don’t mind businesses making a profit, but gouging is wrong. I needed a cabin filter for 43.99. I can go to auto zone and get one for 22.99. It is very easy to install, even for a single 58 year old woman.

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Highly satisfied because they show you what you need, Air filter seal was rippedthey recommend another. Been using Valvoline Ins ...

Highly satisfied because they show you what you need, Air filter seal was rippedthey recommend another. Been using Valvoline Instant oil change for over 5 years great service,P.Rafter

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Quick, professional service with a friendly staff and reasonable prices.

Quick, professional service with a friendly staff and reasonable prices.

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fast service

fast service

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fast and informative service

fast and informative service

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Fast, high quality, reasonably priced.

Fast, high quality, reasonably priced.

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The staff are always courteous and friendly. They offer suggested services without being overly pushy.

The staff are always courteous and friendly. They offer suggested services without being overly pushy.

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Friendly staff, Fast completion, the staff is very explanatory on your car needs.They also give good conversation too!

Friendly staff, Fast completion, the staff is very explanatory on your car needs.They also give good conversation too!

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great staff. need more magazines in waitng room. Very fast as well.

great staff. need more magazines in waitng room. Very fast as well.

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The staff was very professional, they explain everything that was done to my vehicle.

The staff was very professional, they explain everything that was done to my vehicle.

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Great service. Friendly staff. An oil change is an oil change. Fast and easy.

Great service. Friendly staff. An oil change is an oil change. Fast and easy.

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The men that were working the day I went in (3/20/2019) were extremely professional. I don't know anything about cars & I trust ...

The men that were working the day I went in (3/20/2019) were extremely professional. I don't know anything about cars & I trusted them 100%.I was in for a Reinspection & I was nervous about it. I don't know what else to say accept I was EXTREMELY happy with all of them. I will definitely recommend this Valvoline to everyone.

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Noah my technician was pleasant and knowledgeable in helping me with my car

Noah my technician was pleasant and knowledgeable in helping me with my car

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good service in every way

good service in every way

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Very quick and helpful.

Very quick and helpful.

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I read excellent reviews about this store and I had a long day ahead of me but desperately needed an oil change and quickly and ...

I read excellent reviews about this store and I had a long day ahead of me but desperately needed an oil change and quickly and these guys definitely lived up to that, they were super respectful and not pressuring like other auto centers which I really appreciated. I 'll definitely be back.

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Tony got me right in to get a inspection on my van. Took the machine longer to warmup that it did for Tony to do the inspection.

Tony got me right in to get a inspection on my van. Took the machine longer to warmup that it did for Tony to do the inspection.

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It’s always fast and courteous.

It’s always fast and courteous.

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Courteous and professional. A very satisfying transaction.

Courteous and professional. A very satisfying transaction.

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friendly staff, fast service.

friendly staff, fast service.

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Excellent service from Tony and Scott who explained everything to me and were very friendly!

Excellent service from Tony and Scott who explained everything to me and were very friendly!

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I pulled my car toward the garage entrance as i have always done. The rude assistant manager came out of the garage asked why i ...

I pulled my car toward the garage entrance as i have always done. The rude assistant manager came out of the garage asked why i am here before i could say why he rudely asked to pull back my car somewhere with the yellow line. I did as instructed, a minute later another guy who i suppose is the cashier came courtesy and asked to pull my car in front of the garage and i told him i had already parked my car there and was rudely requested to pull it back. I have been using Valvoline for almost 3 years now i have never experienced this redness. That assistant manager need to be reminded that i pay for the service and i should be treated as customer. Normally i don't write reviews but in case like this i think i have to do it.

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I arrived before 8am but the shop doesn't open till 8am. The employee opening the store came outside to greet me even though the ...

I arrived before 8am but the shop doesn't open till 8am. The employee opening the store came outside to greet me even though they weren't open yet and explained my car would be serviced when the employees arrived. Most places would have just had me sitting outside until the doors opened, not acknowledging my presence. I appreciate the welcome. The person that greeted me was also friendly and not pushy. I trusted his advice. They also changed the oil quickly and inflated the tires. I'm a happy customer.

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Highly satisfied. Very professional technicians. They were able to answer all of my questions.

Highly satisfied. Very professional technicians. They were able to answer all of my questions.

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It was quick and professional service.

It was quick and professional service.

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I was promptly greeted upon arrival and insured that a genuine effort would be made to have me on my way as soon as possible. I ...

I was promptly greeted upon arrival and insured that a genuine effort would be made to have me on my way as soon as possible. I was directed towards the waiting room where a staff member named Tony professionally attended to myself and a couple of other customers.Tony was very comprehensive, informative and efficient in his provision of service and went out of his way to provide additional information that I had requested regarding the location of potential digital tire pressure machines in my local area.In current standing, I recommend this Valvoline branch (Wappingers Falls, NY) for providing an assertive, quality and timely level of service which was employed in a cordial and assuring manner - Thank you ;-)

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I was in and out quick

I was in and out quick

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Nothing because of the staff, it was a Friday night and they were short staffed so the wait was a little longer than usual but t ...

Nothing because of the staff, it was a Friday night and they were short staffed so the wait was a little longer than usual but the staff was efficient and very nice! They worked quickly and efficiently under the circumstances of that night.

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The staff is very nice and knowledgable. They are also helpful.

The staff is very nice and knowledgable. They are also helpful.

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The young men there were extremely polite, kind, professional, and happy to answer my questions.

The young men there were extremely polite, kind, professional, and happy to answer my questions.

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Quick service and I could see that they were checking all my fluids my tires and brakes

Quick service and I could see that they were checking all my fluids my tires and brakes

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The location that I went to in Wappingers was and is the best service that I have been to. I hate going to any other Valvoline b ...

The location that I went to in Wappingers was and is the best service that I have been to. I hate going to any other Valvoline because they aren’t as efficient.

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I had an expectation based on previous experience with Valvoline which was met as expected

I had an expectation based on previous experience with Valvoline which was met as expected

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Staff friendly, courteous and knowledgeable. Not a long wait

Staff friendly, courteous and knowledgeable. Not a long wait

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I got there right before closing and there were zero issues with it. They fixed a metal piece that was hanging off and put my ne ...

I got there right before closing and there were zero issues with it. They fixed a metal piece that was hanging off and put my new registration in the window for me. Very nice, young men who work there!

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The workers were very friendly and advised, not pushed rudely of recommended services.

The workers were very friendly and advised, not pushed rudely of recommended services.

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Very courteous, professional and efficient. They seemed to appreciate my business and very respectful. As an Army Veteran from ...

Very courteous, professional and efficient. They seemed to appreciate my business and very respectful. As an Army Veteran from the Vietnam war, I appreciated their treatment and courtesy.

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This location off Rte 9 in Wappingers Falls, NY did the full oil change like I had expected. The cost was what I had expected, ...

This location off Rte 9 in Wappingers Falls, NY did the full oil change like I had expected. The cost was what I had expected, too. All things got done well and took the amount of time I had expected! The Wappingers Falls Service Center's location code is #AE6406.The Poughkeepsie, NY location code #AE6405 sure wasn't doing anything like they did for 30 years. This past time a lady and chineese man refused to take car in garage and let us out of car as they service it now. So, luckily I found one in Wappingers Falls who did everything that Valvoline has done for over 30 years.

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Very quick and very nice customer service

Very quick and very nice customer service

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Good professional service

Good professional service

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Great crew. Got my car in in a timely Manner. Very polite and knowledgeable.

Great crew. Got my car in in a timely Manner. Very polite and knowledgeable.

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Fast Service, pleasant staff.

Fast Service, pleasant staff.

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I did not notice a charge for anti-freeze until arriving home. I was not told of this charge while at location. Other than that ...

I did not notice a charge for anti-freeze until arriving home. I was not told of this charge while at location. Other than that all was great.

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All staff was courteous and knowledgeable

All staff was courteous and knowledgeable

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Nothing to get too excited about, it is an oil change

Nothing to get too excited about, it is an oil change

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The young man attending to my car, Scott, was Exceptional, from beginning to end. Because of him I will return to this store ...

The young man attending to my car, Scott, was Exceptional, from beginning to end. Because of him I will return to this store without hesitation.

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Very polite and friendly; Got the job done very quick

Very polite and friendly; Got the job done very quick

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Everyone was super polite and curtious. It was a busy morning and the employee explained that it might be a little longer than u ...

Everyone was super polite and curtious. It was a busy morning and the employee explained that it might be a little longer than usual but they would have me in and out as fast as they could. I didn’t wait very long at all and even with the heavy flow of people, everyone was still very attentive!

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it was very busy on the saturday afternoon but for the amount of people in there it was still done in an amount of time that was ...

it was very busy on the saturday afternoon but for the amount of people in there it was still done in an amount of time that was appreciated

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the guys and ladies there were very professional, in presenting me with what was done on my car. And covered other items which t ...

the guys and ladies there were very professional, in presenting me with what was done on my car. And covered other items which they noticed during my oil change.

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EXCELLENT STAFF & SERVICE !

EXCELLENT STAFF & SERVICE !

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friendly quick service

friendly quick service

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Quick and friendly service. No high pressure to purchase more than I came for.I did buy what was recommended, the bulbs that we ...

Quick and friendly service. No high pressure to purchase more than I came for.I did buy what was recommended, the bulbs that were out on my car.

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The kindness of the staff, they didn't try to push me to buy something I didn't need. Courteous and friendly. I will be back at ...

The kindness of the staff, they didn't try to push me to buy something I didn't need. Courteous and friendly. I will be back at the right time.

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Very courteous staff, took time to show me dipstick was filled to level and oil was clean. Very quick and easy. Loved it!

Very courteous staff, took time to show me dipstick was filled to level and oil was clean. Very quick and easy. Loved it!

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quick service

quick service

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The service was astonishingly excellent. The staff were very friendly. Best shop I’ve ever been to.Please add snacks or candy to ...

The service was astonishingly excellent. The staff were very friendly. Best shop I’ve ever been to.Please add snacks or candy to waiting area.

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I got there about 10 minutes before they opened. About 5 minutes before the posted opening time the assistant manager, according ...

I got there about 10 minutes before they opened. About 5 minutes before the posted opening time the assistant manager, according to my invoice his name is Noah, came out to get started. He was very professional & the kind of employee you want representing your business!! He never stopped moving, going from car to car as well as going outside to greet the customers who drove up next. I did not find out until he was ringing me up that he was down 1 man. He was very knowledgeable & answered any question I had. I will definitely be back!!

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Everything went smooth. As I waited I noticed They Assistant manager working the register was Very pleasant and extremely knowle ...

Everything went smooth. As I waited I noticed They Assistant manager working the register was Very pleasant and extremely knowledgeable with every interaction he had. The guys in the shop working on the cars were also working very diligently to get the cars taken care of. Great place!

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the professionalism,knowledge,truthfulness; I did think that the price was a little high for the high grade oil (high mileage oi ...

the professionalism,knowledge,truthfulness; I did think that the price was a little high for the high grade oil (high mileage oil)I know that if time allowed me;I would of taken my car to my personal mechanic for the lower price of the oil.

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Very professional. Fortunately I arrived at a great time and was in and out quickly. I have been using Valvoline for years and ...

Very professional. Fortunately I arrived at a great time and was in and out quickly. I have been using Valvoline for years and will continue to do so.

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It’s the quickest valvoline .. I go to wappingers because Newburgh ny valvoline you wait two hours and I hate it

It’s the quickest valvoline .. I go to wappingers because Newburgh ny valvoline you wait two hours and I hate it

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Staff was friendly and explained process. No pressure for additional service and provided recommendation for future service base ...

Staff was friendly and explained process. No pressure for additional service and provided recommendation for future service based on mileage on my car

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Was pushing steering fluid service that I never would do

Was pushing steering fluid service that I never would do

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In and out with no problems.

In and out with no problems.

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Quickly done and explained everything I needed fully.

Quickly done and explained everything I needed fully.

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Nice people, they work hard.

Nice people, they work hard.

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Very convenient and clean establishment friendly staff.

Very convenient and clean establishment friendly staff.

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Although just an inspection, Nick explained to me everything was good with my vehicle and I was in and out.

Although just an inspection, Nick explained to me everything was good with my vehicle and I was in and out.

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I have had my car serviced here previously. Every visit, all the technicians are extremely knowledable, polite, bend over backw ...

I have had my car serviced here previously. Every visit, all the technicians are extremely knowledable, polite, bend over backwards for the customers. For instance, if a customer is outside instead of the waiting room; they will go go find the person to update him or her on there car. It just tells you that the mNager is too knotch. This is how Prince Combs treats his clients and by exceptional example; this is how his technicians treat people. They explain everything clearly, work, price, options, wait time. Anyone who gets there car serviced here, comes back. Congrats Wappingers falls valvoline. You are and example of how a business should be run. Thank you!

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The employees were courteous. B ginning to end

The employees were courteous. B ginning to end

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The staff is always on point. Very knowledgeable and always willing to help.

The staff is always on point. Very knowledgeable and always willing to help.

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Tire rotation guy, very slow. I could see from the waiting room. Take one tire off, walk around, chat with coworker, take second ...

Tire rotation guy, very slow. I could see from the waiting room. Take one tire off, walk around, chat with coworker, take second tire off, walk around chat with co worker. Put one tire on, etc, etc. not a big deal, but I couldn’t help but see it from where I was sitting. I know that all workers need a break, but he should’ve completed my car and than took a break. Like I said, no big deal.

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The service was done in less than 15 minutes and the staff was extremely courteous. They deserve more than a soda!

The service was done in less than 15 minutes and the staff was extremely courteous. They deserve more than a soda!

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Very nice people

Very nice people

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I was given useful information about my vehicle.

I was given useful information about my vehicle.

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Good management, courteously treated.

Good management, courteously treated.

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Great service and very good people working there

Great service and very good people working there

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Very fast service, the two guys who helped me were very friendly and polite

Very fast service, the two guys who helped me were very friendly and polite

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I arrived 10 minutes after the business opened and was greeted immediately. I was shown to the waiting room and told that I woul ...

I arrived 10 minutes after the business opened and was greeted immediately. I was shown to the waiting room and told that I would have everything explained after a thorough check. After the check, I was shown that my oil was replaced and now at the “full” line. They showed me the results of the check which indicated that the battery was great but tires were getting a little thin. All fluids were topped off and I was ready to go. I was also asked if I had any questions, which I didn’t, and then my van was moved out for me, heat running and the interior clean! The service was quick, professional and extremely courteous! Will definitely do business there again. Thank you guys!!

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The are very fast and on point in and out

The are very fast and on point in and out

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Professional, neat.clean experienced staff

Professional, neat.clean experienced staff

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I like the professional and courteous staff, Quick Service, I like the additional information and requirement for my car provid ...

I like the professional and courteous staff, Quick Service, I like the additional information and requirement for my car provided by the technician

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Every time I come for an oil change, I never have to wait and the staff is friendly and professional

Every time I come for an oil change, I never have to wait and the staff is friendly and professional

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Quick friendly service. Process of service explained. No pressure for up charges.

Quick friendly service. Process of service explained. No pressure for up charges.

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Service was quick and staff was highly qualified.

Service was quick and staff was highly qualified.

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Everyone was very pleasant to speak to & they got me in & out in a short amount of time

Everyone was very pleasant to speak to & they got me in & out in a short amount of time

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They got me in & out quickly

They got me in & out quickly

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Fast efficient service once the car was taken into the shop

Fast efficient service once the car was taken into the shop

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Wasn't told how much the oil change would be just what was recommended for my vehicle, took an hour to complete the oil change a ...

Wasn't told how much the oil change would be just what was recommended for my vehicle, took an hour to complete the oil change and there was only one car in the next bay when I got there, employees talking amongst themselves and not working at some points, and bouncing from car to car

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Good price for service performance.

Good price for service performance.

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I was promptly greeted when I pulled in, the waiting area was clean, I was not pressured to buy extra parts and services were pe ...

I was promptly greeted when I pulled in, the waiting area was clean, I was not pressured to buy extra parts and services were performed quickly and efficiently.

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Staff was very nice very busy waited a long time to get car into Bay Area. You need to hire someone for the process of payments ...

Staff was very nice very busy waited a long time to get car into Bay Area. You need to hire someone for the process of payments free up the guy that belongs in the Bay Area. There’s a lot of people looking for work. Also the guy that was at the computer taking payments had a shirt on with the name Michael which I called him by and he proceeded to tell me his name is Noah and was waiting for shirts with his name on it. Please look into getting him his own shirts with “his”name on them.

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Id appreciate an explanation when being shown the oil stick because I have no clue of what I'm looking at( that's why I'm bringi ...

Id appreciate an explanation when being shown the oil stick because I have no clue of what I'm looking at( that's why I'm bringing it to you).

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The price of the synthetic blend oil is way too high.

The price of the synthetic blend oil is way too high.

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I used this Valvoline to get a NYS Inspection on my son's car. Your staff was very polite and the job was completed much faster ...

I used this Valvoline to get a NYS Inspection on my son's car. Your staff was very polite and the job was completed much faster than I anticipated. The gentleman who met me at the front of the building & the gentleman who then met me at the back by the garage door were both very pleasant and friendly. Thank you.

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Communication is always maintained with the customer throughout the whole visit

Communication is always maintained with the customer throughout the whole visit

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Nice Friendly Service. NO pressure. Quick and convenient .

Nice Friendly Service. NO pressure. Quick and convenient .

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The staff was courteous and friendly

The staff was courteous and friendly

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They got me in and out quickly and explained everything.

They got me in and out quickly and explained everything.

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Porque pregunté si mi carro necesitaba algo más de la lista que tienen en la pared de la sala de espera, y me dijeron que necesi ...

Porque pregunté si mi carro necesitaba algo más de la lista que tienen en la pared de la sala de espera, y me dijeron que necesitaba el líquido para timón. Y eso me encantó. No me presionaron a comprar. Lo hice por la seguridad y bienestar de mi carro. Por eso, sí, volveré y me quedaré con Uds. porque además nos dan cupones de descuentos. Gracias 🙏

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1.very attentive2. Kept me informed while car was being worked on3. Kept my car clean while it being worked on at every step in ...

1.very attentive2. Kept me informed while car was being worked on3. Kept my car clean while it being worked on at every step in the way4. Explain to me in detailed what my bill included.

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Fast and not pushed to pay for extra things I did not need

Fast and not pushed to pay for extra things I did not need

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They know who I am they make me feel like part of a family.

They know who I am they make me feel like part of a family.

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I feel like the guys work on multiple cars at once instead of working on my car and completing before moving on to the next car. ...

I feel like the guys work on multiple cars at once instead of working on my car and completing before moving on to the next car. I feel like this slows down the flow and takes more time to get out of there.

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For all of the above reasons.

For all of the above reasons.

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friendly fast service

friendly fast service

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The workers were extremely nice answered all questions i had assistance was impeccable! They checked everything and they also we ...

The workers were extremely nice answered all questions i had assistance was impeccable! They checked everything and they also were very fast! Great service. Some valvolines are fast and don’t check tires and fluids and say they do and this one did and was on point and very trustworthy!

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Thanks Valvoisn :)

Thanks Valvoisn :)

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Price was higher than what we paid at the dealer. We were shown the air filter to see if we wanted it replaced, but it still had ...

Price was higher than what we paid at the dealer. We were shown the air filter to see if we wanted it replaced, but it still had a lot of life left. The manufacturer recommends replacement at 30k miles, and car had 13k. We uasually replace the air filter before 30k, but it still is relatively clean.

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Great customer service

Great customer service

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The service was quick, and the staff was friendly and helpful.

The service was quick, and the staff was friendly and helpful.

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I was satisfied as I am normally on my visits nothing extra special was done to warrant a highly satisfied rating, therefore my ...

I was satisfied as I am normally on my visits nothing extra special was done to warrant a highly satisfied rating, therefore my rate does not mean I was not pleased with the service.

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Nicholas was very friendly. He explained everything in detail. There was no pressure to buy additional services and he asked a ...

Nicholas was very friendly. He explained everything in detail. There was no pressure to buy additional services and he asked at what pressure I wanted my tires.

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Always very helpful and knowledgeable about the cars and the product that will help your car will run the best and last a lot lo ...

Always very helpful and knowledgeable about the cars and the product that will help your car will run the best and last a lot longer. Thank you Valvoline

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Valvoline was short staffed on that day which caused it to be a longer wait than it should have been for my vehicle to be servic ...

Valvoline was short staffed on that day which caused it to be a longer wait than it should have been for my vehicle to be serviced. The two guys that were working were very nice and were working as quickly as they could. I just think that another employee or two should have been asked to come in and help since they were short staffed. It would have been less of a wait.

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Fast Courteous Service

Fast Courteous Service

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Very courteous service. Staff met me outside as soon as I pulled in and everyone was very helpful and courteous. I had a very p ...

Very courteous service. Staff met me outside as soon as I pulled in and everyone was very helpful and courteous. I had a very positive experience and will likely visit again. I usually use the Valvoline in Poughkeepsie but they are in the process of renovating and recommended me to you facility.

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I asked the crew a lot of questions and they answered everything and gave me recommendations

I asked the crew a lot of questions and they answered everything and gave me recommendations

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Very courteous technicians and manager. No pressure for things i don't need. Clear explanation of recommended service (manager P ...

Very courteous technicians and manager. No pressure for things i don't need. Clear explanation of recommended service (manager Prince showed me the corroded batters terminals). Professional attitude and efficient service. They make it easy for me to get my car serviced.

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Had to do an inspection and oil change with a line of cars waiting and still was in and out in record time and the guys are all ...

Had to do an inspection and oil change with a line of cars waiting and still was in and out in record time and the guys are all so efficient and Nick was outstanding communicating the wait the service and it was just excellent service particularly coming off an already busy week was so glad to have had a stress free service.....thanks !!! Loyal customer through and through

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Nicholas C was very pleasant and explained everything very clearly. There was no concern about anything. He also applied my coup ...

Nicholas C was very pleasant and explained everything very clearly. There was no concern about anything. He also applied my coupon to the bill without any hesitancy.

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Staff was very efficient! Happy to be going there

Staff was very efficient! Happy to be going there

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Always go to this Valvoline staff is courteous and respectful always pleased with my visit

Always go to this Valvoline staff is courteous and respectful always pleased with my visit

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People were top notch

People were top notch

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Service was fast & friendly - I'm a long-standing regular customer there, & will continue to be until I no longer reside close e ...

Service was fast & friendly - I'm a long-standing regular customer there, & will continue to be until I no longer reside close enough

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courteous and professional service. In and out quickly

courteous and professional service. In and out quickly

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Good service.

Good service.

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Came right outside when I pulled in friendly fast service ..all around great job

Came right outside when I pulled in friendly fast service ..all around great job

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Just becuase the wait was two hours long. Long time to wait for an inspection.

Just becuase the wait was two hours long. Long time to wait for an inspection.

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I have always depended on Valvoline and there great service

I have always depended on Valvoline and there great service

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The guys stayed late after closing to squeeze a couple more inspections done for myself and a couple of other customers which wa ...

The guys stayed late after closing to squeeze a couple more inspections done for myself and a couple of other customers which was very much appreciated thanks Prince Dennis and Nick

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I felt that this location was busy and therefore I did not receive all of the services that usually accompany an oil change. The ...

I felt that this location was busy and therefore I did not receive all of the services that usually accompany an oil change. The staff was friendly and service was quick, but for an $80 oil change, I would think adding air to tires and minor checks of other aspects of the car would be performed. I appreciate the convenience and will most likely use Valvoline again, however, this is not my primary location, as I am only in town for work.

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Hi, I have been to this Valvoline Instant Oil change in Wappingers Falls before and I return because they all know how to trea ...

Hi, I have been to this Valvoline Instant Oil change in Wappingers Falls before and I return because they all know how to treat customers. And I’ve observed that they show great teamwork.My experience today was wonderful. The technicians come up to me when I first drive in and let me know if there is any wait time and they park my car or bring it up to the bay.The manager on today was very knowledgeable, polite, and has excellent communication skills. Also Nick helped me at the register and was also quick, polite, and helpful.It’s a pleasure dealing with these mechanics. Please keep hiring and training people like theses. I have told friends and family to go here. Thank you. Bravo to your company. 😊It’s hard to come by this quality of service today!

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I was pleased the fast service. I told them what I wanted and they provided it. There was no pressure about needing something e ...

I was pleased the fast service. I told them what I wanted and they provided it. There was no pressure about needing something else.

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Friendly and prompt service

Friendly and prompt service

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It is pretty much the same experience. I was just satisfied

It is pretty much the same experience. I was just satisfied

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The staff was very friendly and courteous and let me know that I had a small gas leak and didn't try to push me into an unnecess ...

The staff was very friendly and courteous and let me know that I had a small gas leak and didn't try to push me into an unnecessary repairs.

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Very quick service. Extremely friendly staff.

Very quick service. Extremely friendly staff.

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Informed me with anything I need to know

Informed me with anything I need to know

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The staff was professional, facility was clean, work was done as expected! Will definitely go back again. Will also recommend ...

The staff was professional, facility was clean, work was done as expected! Will definitely go back again. Will also recommend this facility to others.

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The staff in wappingers were extremely helpful. On the other hand the staff at the Fishkill office were horrible . The wappinger ...

The staff in wappingers were extremely helpful. On the other hand the staff at the Fishkill office were horrible . The wappingers store made up for the problems Fishkill office gave namely Jeremiah. The worst customer service orientated person and he likes to play games not tell the truth of how the service works....a huge liar never will I return to Fishkill branch and I've been going to Fishkill for 10 years . Almost lost my business for good ,if it weren't for the wappingers branch. Sincerely allen

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Was super fast and friendly service.

Was super fast and friendly service.

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Great people, only coming here from now on

Great people, only coming here from now on

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Price, experience and customer service.

Price, experience and customer service.

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No Hassel

No Hassel

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Good quick courteous competent service

Good quick courteous competent service

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Nothing outstanding.I was not overwhelmed by any specific act,

Nothing outstanding.I was not overwhelmed by any specific act,

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There were quite a few vehicles already waiting when I arrived. The technician greeted me with a professional manner and a warm ...

There were quite a few vehicles already waiting when I arrived. The technician greeted me with a professional manner and a warm smile and kindly mademe awareof the wait time. I didn’t mind waiting at all. The seating area was clean and comfortable. The technicians were proficient and professional with servicing the vehicles, dealing with customers and also with each other. I was also greeted by the manager. I wouldn’t go anywhere else!

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I was highly satisfied with the promptness of the staff and how respect full they were in providing the service I requested

I was highly satisfied with the promptness of the staff and how respect full they were in providing the service I requested

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The staff was extremely friendly and accommodating to me and my two young daughters.

The staff was extremely friendly and accommodating to me and my two young daughters.

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I've use Valvoline oil change before I've always found the employees to be very courteous and helpful and answered any questions ...

I've use Valvoline oil change before I've always found the employees to be very courteous and helpful and answered any questions that I hadwould recommend to anyone

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Long wait, but the service was good

Long wait, but the service was good

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staff & service was absolutely wonderful.

staff & service was absolutely wonderful.

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The staff was wonderful to work with. Prince was excellent to deal with. I will definitely be coming back to Valvoline!

The staff was wonderful to work with. Prince was excellent to deal with. I will definitely be coming back to Valvoline!

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I’m not sure where to begin the manager by the name of prince was very respectful and spoke in a very polite manner I felt very ...

I’m not sure where to begin the manager by the name of prince was very respectful and spoke in a very polite manner I felt very comfortable and understood what was being done to my car he told me what was highly needed for my vehicle

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Great service and dependable!

Great service and dependable!

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I was greeted immdiately , staff was impressively courteous. Vehicle check was explained and options for service detailed. The m ...

I was greeted immdiately , staff was impressively courteous. Vehicle check was explained and options for service detailed. The most impressive part of the experience was the professional and courteous demenor. Well done!

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took a long time to get done, and the prices have gone up way too much. $40 for an oil change? Places are charging 19 dollars ...

took a long time to get done, and the prices have gone up way too much. $40 for an oil change? Places are charging 19 dollars or less. Very unhappy with the pricing

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I was in and out quickly.

I was in and out quickly.

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My car has approx 57,900 miles and the sticker says to bring the car back for another oil change in 232,000 miles? I’ll go by t ...

My car has approx 57,900 miles and the sticker says to bring the car back for another oil change in 232,000 miles? I’ll go by the date vs the miles I guess.

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Because he did a great job & looked great doing it!

Because he did a great job & looked great doing it!

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Fast efficient no miss no fuss

Fast efficient no miss no fuss

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The staff was professional, courteous, friendly and welcoming and a pleasure to deal with. I have never done this before and my ...

The staff was professional, courteous, friendly and welcoming and a pleasure to deal with. I have never done this before and my oil change was overdue and I decided to go there. I pulled in and someone came out to direct me to the back, they took my car and within minutes someone was showing me my current oil level and before I knew it, my car was outside. I was blown away!! I called my mom and told her about it and have shared my story about five times already. I will definitely be back and will definitely let others know about the fast and friendly service. Thank you!!!

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Its fast service

Its fast service

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Staff was great, service was great. Appreciated the discount for vets

Staff was great, service was great. Appreciated the discount for vets

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They tended me well

They tended me well

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The center was busy with NYS inspections and that's what I needed,I was informed right away I might have to wait up to 2 hours. ...

The center was busy with NYS inspections and that's what I needed,I was informed right away I might have to wait up to 2 hours. It was done in less than an hour and I was pleased.

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Prince always takes care of me and my wife when we come in, we love the fact that hes real and upfront about things but professi ...

Prince always takes care of me and my wife when we come in, we love the fact that hes real and upfront about things but professional at the same time!! Great Job

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I am a regular customer. Staff has always been courteous and professional.

I am a regular customer. Staff has always been courteous and professional.

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It was prompt service

It was prompt service

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It was okay.

It was okay.

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Staff as very nice, took care of me quickly, i didn’t feel pressured

Staff as very nice, took care of me quickly, i didn’t feel pressured

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Prince explained very clearly what was being recommended with the oil change andadditional filter.

Prince explained very clearly what was being recommended with the oil change andadditional filter.

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Good service - wait time a little long but that's because I was getting my car inspected as well.

Good service - wait time a little long but that's because I was getting my car inspected as well.

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THE STAFF WAS POLITE NO HASSLE FOR SERVICE NOT A LONG WAIT LOVE IT

THE STAFF WAS POLITE NO HASSLE FOR SERVICE NOT A LONG WAIT LOVE IT

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Pricing was high.

Pricing was high.

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No wait. Just an inspection. Done quickly & efficiently.

No wait. Just an inspection. Done quickly & efficiently.

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It was a good experience that is why I rated it “satisfied”.

It was a good experience that is why I rated it “satisfied”.

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always have great svc here its AMAZING!

always have great svc here its AMAZING!

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I usually go to Valvoline for my oil changes and every time I have a great experience, no matter what the location. The staff is ...

I usually go to Valvoline for my oil changes and every time I have a great experience, no matter what the location. The staff is always quick and friendly.

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Staff was friendly and explained all I needed. Very helpful.

Staff was friendly and explained all I needed. Very helpful.

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Did what I requested.

Did what I requested.

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Waiting time was excellent. Staff was friendly and informative

Waiting time was excellent. Staff was friendly and informative

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The service was quick. The staff was polite and efficient. 2 recommendations were made-I purchased one and was not pressured t ...

The service was quick. The staff was polite and efficient. 2 recommendations were made-I purchased one and was not pressured to do the other one.

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I bring all my cars there.

I bring all my cars there.

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Very pleased with the Valvoline company as a whole after today

Very pleased with the Valvoline company as a whole after today

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Prince Did His Best To Get Me In And Out In An Hour Just As I Asked, I will Definitely Be Letting My Fleet Administrator Know H ...

Prince Did His Best To Get Me In And Out In An Hour Just As I Asked, I will Definitely Be Letting My Fleet Administrator Know How Great The Service Was! Great Job!!

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Freindly and courteous staff, especially Austin. Service was done in a timely fashion.

Freindly and courteous staff, especially Austin. Service was done in a timely fashion.

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Didn’t love that I had to come back 3 times and pay twice to pass an inspection when I didn’t have to change anything about the ...

Didn’t love that I had to come back 3 times and pay twice to pass an inspection when I didn’t have to change anything about the car.

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Pleasant peopleGreat serviceDo the best they can in a busy place!!

Pleasant peopleGreat serviceDo the best they can in a busy place!!

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I was in and out real quick. The manager was super nice.

I was in and out real quick. The manager was super nice.

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FAST SERVICE-COURTEOUS STAFF - VERY EFFICIENT-ALL FLUIDS CHECKED & FILTERS ..EASY SIMPLE EXPLANATIONS..WOULD DEFINITELY RECOMMEN ...

FAST SERVICE-COURTEOUS STAFF - VERY EFFICIENT-ALL FLUIDS CHECKED & FILTERS ..EASY SIMPLE EXPLANATIONS..WOULD DEFINITELY RECOMMEND THIS VALVOLOINE LOCATION SERVICE

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It was very quick professional service with no pressure to get this Extra service. Of you need this that etc. in and out. ...

It was very quick professional service with no pressure to get this Extra service. Of you need this that etc. in and out. Love it. 5 stars

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The service was great but I notice my "change engine oil" light was still on after my oil change. I didn't realize it until way ...

The service was great but I notice my "change engine oil" light was still on after my oil change. I didn't realize it until way down the road from leaving Valvoline and I had another appointment to go to or I would have returned immediately. Now I have to make additional time to go back to find out why the light is still on if the oil was changed. But over all ive used Valvoline for years and I am satisfied with the service I have received over the years.

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The staff were quick and friendly. They recommended I change the air filter and I’m glad I did.

The staff were quick and friendly. They recommended I change the air filter and I’m glad I did.

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The work was done in a timely fashion. The over all experience was very satisfying.

The work was done in a timely fashion. The over all experience was very satisfying.

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I was traveling and needed an oil change. I usually use Jiffy Lube and I was nicely surprised at the way I was not given the ha ...

I was traveling and needed an oil change. I usually use Jiffy Lube and I was nicely surprised at the way I was not given the hard sell

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Paris Coombs gave me excellent service,he was friendly,greeted me,took my car right in, and was very professional, and knew my c ...

Paris Coombs gave me excellent service,he was friendly,greeted me,took my car right in, and was very professional, and knew my car ststs perfectly. He should be a future manager. He gives great customer service.

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Employees' service and friendliness was good.pricing is expensive and getting more expensive compare to other places.Good thing ...

Employees' service and friendliness was good.pricing is expensive and getting more expensive compare to other places.Good thing is much less waiting than other places.Thanks.

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Your workers understood my concerns right away and they took care of my car promptly !

Your workers understood my concerns right away and they took care of my car promptly !

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I was greeted promptly upon arrival and service was quick and efficient

I was greeted promptly upon arrival and service was quick and efficient

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Prince ROCKS!

Prince ROCKS!

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Quick and professional service

Quick and professional service

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I had other places to be, before I agreed to service I asked "how long will it be?" thinking if it was too long I could come ba ...

I had other places to be, before I agreed to service I asked "how long will it be?" thinking if it was too long I could come back after my next appointment. The representative stated it would take a half hour which was fine because it would allow me enough time to get to my next appointment. The service ended up taking 1 hour and 20 minutes and for at least 20 minutes of that my car sat untouched. as a result, I had to my next appointment. Had the representative had told me it would be as long as it was, I would have come back later. Due to this, however I do not think I will be coming back to this location at all.

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the manager had to deal with workers not showing up and he had a full load of vehicles. yet the service was incredible, better t ...

the manager had to deal with workers not showing up and he had a full load of vehicles. yet the service was incredible, better than the last time I was there and then, they had a full crew. give this guy a raise !!!!!!!!!!!!!!!!

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The staff are professional, and they just don’t do things to your car without consulting with you. Everything was done In a time ...

The staff are professional, and they just don’t do things to your car without consulting with you. Everything was done In a timely manner and the staff was very polite and friendly

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good service and good value.

good service and good value.

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always a pleasure and friendly staff

always a pleasure and friendly staff

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Courteous and efficient staff

Courteous and efficient staff

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even though they were very busy, they got car car inspected quickly all things considered

even though they were very busy, they got car car inspected quickly all things considered

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Incredible customer service. The person who was working the cash register was extremely friendly and gave me all kinds of good ...

Incredible customer service. The person who was working the cash register was extremely friendly and gave me all kinds of good advice about what oil I should be using and even told me about something I could add to my transmission fluid to help with the slipping (my car recently passed 100k miles). What an excellent shop, I'd recommend it to anyone.

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They were all very professional. Now I need a coupon for transmission fluid change. Lol

They were all very professional. Now I need a coupon for transmission fluid change. Lol

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good service in every way

good service in every way

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Very Professional

Very Professional

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Very courteous. Met me as I pulled up and talked me thru the process. Really fast.

Very courteous. Met me as I pulled up and talked me thru the process. Really fast.

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Worked on my car right away! I was very satisfied.

Worked on my car right away! I was very satisfied.

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While not pressured to buy the air filters, I was not told the prices either. If I know they would cost approximately $75 - when ...

While not pressured to buy the air filters, I was not told the prices either. If I know they would cost approximately $75 - when I could have bought them for about $15 on-line or in an auto parts store - I would not have had the technician install them. Unfortunately, I did not ask the price, but $50 for the one filter?? I thought maybe $10-15 each. I will never use a Valvoline oil change service again, in spite of the friendly and quick service.

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It was quick they did good job. And friendly

It was quick they did good job. And friendly

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lots of idle unnecessary chit chat between staff members 50 minutes for service to change oil

lots of idle unnecessary chit chat between staff members 50 minutes for service to change oil

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I literally pulled in 15 minutes before close and was met with a great associate who just acted as if it was 8 am !! Not 15 minu ...

I literally pulled in 15 minutes before close and was met with a great associate who just acted as if it was 8 am !! Not 15 minutes to close and he got my oil changed quickly and efficiently and so glad he didn't just blow me off or have an attitude !! Awesome experience thank you.

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In the past I believe that all the fluids were topped off, however, it was not done this time around.

In the past I believe that all the fluids were topped off, however, it was not done this time around.

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The entire team was fast and efficient. I was totally satisfied with the results.

The entire team was fast and efficient. I was totally satisfied with the results.

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Very professional.

Very professional.

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Do not know the workers you got all new ones and keep moving people around. It’s nice to go and see same people plus I have to t ...

Do not know the workers you got all new ones and keep moving people around. It’s nice to go and see same people plus I have to tell you 3sets of changes they were the best new your vehicle plus you get to know them and trust them stop moving them

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The service was quick and the technicians did a good job and we're courteous.

The service was quick and the technicians did a good job and we're courteous.

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The staff was swift and very efficient, the manager explained all of the maintenance milestones my car could use and the prices. ...

The staff was swift and very efficient, the manager explained all of the maintenance milestones my car could use and the prices. I do all the work on my car myself so I know if I am being taken advantage of and I was not, the staff was very honest and courteous.

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Oil change guys:KwameNoah ScottStevenAll great techs. My second time with them. I will bring my other car.

Oil change guys:KwameNoah ScottStevenAll great techs. My second time with them. I will bring my other car.

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friendly quick service

friendly quick service

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quick and efficient and competent

quick and efficient and competent

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Quick and Easy!

Quick and Easy!

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They take great care of my car. Are careful not to scratch it or dirty it with grease. They are attentive and they are specialis ...

They take great care of my car. Are careful not to scratch it or dirty it with grease. They are attentive and they are specialists with knowledge on my vehicle. For basic maintenance I dont trust anyone else but the crew at Wappingers Valvoline on route 9 NY.

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Efficient and quick service

Efficient and quick service

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Noah was very courteous and knowledgeable. He showed me my filters and told me about my power steering fluid getting dark. I w ...

Noah was very courteous and knowledgeable. He showed me my filters and told me about my power steering fluid getting dark. I was very impressed with the other gentleman (I didn’t see his name) but he came in to show me the new Oil on the dipstick.

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The staff were prompt, courteous and professional

The staff were prompt, courteous and professional

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Staff was very helpful and the service was done to my surprise very quickly I highly recommend this place to anyone

Staff was very helpful and the service was done to my surprise very quickly I highly recommend this place to anyone

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It was smooth... and no pressure to buy anything! That turns me away when you offer items. I like to be told what is wrong but ...

It was smooth... and no pressure to buy anything! That turns me away when you offer items. I like to be told what is wrong but don't like to make decisions on the spot.

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Prices a bit to high, on air cabin filter

Prices a bit to high, on air cabin filter

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Jenn was the best always great service

Jenn was the best always great service

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Only a less than 5 minute wait to get my car inside.Asked to rotate my tires AND A INSPECTION....after a while the tech came up ...

Only a less than 5 minute wait to get my car inside.Asked to rotate my tires AND A INSPECTION....after a while the tech came up to me and said my tires are like almost new (they are) and my tires do not need to be rotated.THAT IMPRESSED ME!I saved money for a service that wasn't necessary. I've been going to this valveoline for years and will continue to...IMPRESSED...

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Great stuff and everyone was polite to talk too

Great stuff and everyone was polite to talk too

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Service was excellent

Service was excellent

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Great staff!

Great staff!

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Wait time too long. The oil change took about an hour from arrive to completion

Wait time too long. The oil change took about an hour from arrive to completion

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Overall Great Experience

Overall Great Experience

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Fast, friendly service

Fast, friendly service

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Prince was awesome and explained to me everything I needed to get done to my truck. There were something’s I kept putting off th ...

Prince was awesome and explained to me everything I needed to get done to my truck. There were something’s I kept putting off that I need to get done that hasn’t been done in 5 -10yrs. He priced everything out and highlighted things so I knew exactly what I need to do. He was very helpful and kind. He didn’t pressure me into getting things done which I really like.

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I found the pricing far above the value of my services. The week prior I had my Honda tuned, valves adjusted, tires rotated, syn ...

I found the pricing far above the value of my services. The week prior I had my Honda tuned, valves adjusted, tires rotated, synthetic oil changed for $217 at a mechanic within 1 mile of your location and I paid $195+ for an oil change, filters and tire rotation at your location. I come to Valvoline because I’m to lazy to change my own oil not because I’m stupid. I doubt I’ll ever return based on your current pricing.

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Because The Manager Jen Is Very Nice And Makes My Experience Worth It Aeschylus Time I Come In!

Because The Manager Jen Is Very Nice And Makes My Experience Worth It Aeschylus Time I Come In!

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Great customer service. Everyone is always friendly and knowledgeable. If they find something else that might need to be done ...

Great customer service. Everyone is always friendly and knowledgeable. If they find something else that might need to be done they explain it all to you but they do not pressure you to get that service at that time.

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The price for the services provided were too high.

The price for the services provided were too high.

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most of the friendliness of the staff and the knowledge of questions that I ask them pertaining to my vehicle

most of the friendliness of the staff and the knowledge of questions that I ask them pertaining to my vehicle

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I went for a simple oil change - every thing was done efficiently and as far as I know properly, the staff were courteous and qu ...

I went for a simple oil change - every thing was done efficiently and as far as I know properly, the staff were courteous and quick. They did nothing wrong I am simply the kind of person who needs to be wowed to be highly satisfied. I will definitely use them again and would recommend them to someone looking.

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Noah was very polite and helped me with my service visit.Excellant staff

Noah was very polite and helped me with my service visit.Excellant staff

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It was fast and friendly service.

It was fast and friendly service.

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I was told it would be a half hour wait it actually was a 50 minute wait.

I was told it would be a half hour wait it actually was a 50 minute wait.

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Change of managment all the time

Change of managment all the time

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I got there at the right time! I needed an oil change & an inspection. They were not super busy at the time of my visit which wa ...

I got there at the right time! I needed an oil change & an inspection. They were not super busy at the time of my visit which was good for me. Rather than one guy working & three standing around twiddling their thumbs, they all jumped in my car to get me out even quicker!!THANK YOU for that!!

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Very good people working there and they take there time explaining your car needs

Very good people working there and they take there time explaining your car needs

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They do not add additional nonsense as in Toyota and other. Customers end up paying an arm and a leg for things that are not ne ...

They do not add additional nonsense as in Toyota and other. Customers end up paying an arm and a leg for things that are not needed; it's a scam and a shame! Please keep it honest. This is why my family and I return to Valvoline.

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I told to replace the air filter for $20.00 and after i left i checked my email the price on my invoice was $22.99 and thats no ...

I told to replace the air filter for $20.00 and after i left i checked my email the price on my invoice was $22.99 and thats not fare to say something and charge me something different. I paid extra$2.99.Thank you.

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The service was fast and exact

The service was fast and exact

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The young lady that worked with me was awesome!!! Your company is blessed to have her working for you.

The young lady that worked with me was awesome!!! Your company is blessed to have her working for you.

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nice personal good atendecy good servies

nice personal good atendecy good servies

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Good staff. Pleasant station

Good staff. Pleasant station

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I was brought right in and the person at the desk was pleasant and professional

I was brought right in and the person at the desk was pleasant and professional

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Prince was great, professional and courteous.

Prince was great, professional and courteous.

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The salesman was very professional and friendly.

The salesman was very professional and friendly.

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I was satisfied with the service. Been using Valvoline center for my oil changes a couple of years now. No complaints.

I was satisfied with the service. Been using Valvoline center for my oil changes a couple of years now. No complaints.

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Prince is very helpful

Prince is very helpful

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The technicians were very polite knowledgeable and gave information without pressing to make addition sales.

The technicians were very polite knowledgeable and gave information without pressing to make addition sales.

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The staff was very helpful

The staff was very helpful

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Your staff is very knowledgeable, courteous and explain things in a language which I could understand.

Your staff is very knowledgeable, courteous and explain things in a language which I could understand.

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Always done in a speedily fashion. Never a long wait before service begins. Always courteous. I'm always fully satisfied!

Always done in a speedily fashion. Never a long wait before service begins. Always courteous. I'm always fully satisfied!

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Technician" Paris" always greets me when I walk in. He has excellent customer service skills,and always wants you to leave happy ...

Technician" Paris" always greets me when I walk in. He has excellent customer service skills,and always wants you to leave happy and satisfied.He always takes the time to explain and answer any of my questions. He would make a good manager if given the chance. I am a retired NYS parole Official,and I know people who are sincere and dedicated.

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I've been going to this location for the past two years and have never had a problem. They always offer me good advice and I don ...

I've been going to this location for the past two years and have never had a problem. They always offer me good advice and I don't think they are dishonest or trying to sell me things I don't need. I think that this location is very trustworthy and am happy to go there.

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I thought $34.00 is excessively high for a cabin filter

I thought $34.00 is excessively high for a cabin filter

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The quickest oil change ever!

The quickest oil change ever!

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Do not like the current system of operation. I like it when there's a dedicated desk person to set up service. The reason I've g ...

Do not like the current system of operation. I like it when there's a dedicated desk person to set up service. The reason I've gone to this location is solely because I like to leave car and visit the Buffalo wild wings next door. I don't like the system where I wait while the tech. looks at the car then offers other services. I intend just to get my oil change and pick up the car when I'm done with lunch. Also even with a coupon the price seems high.

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The staff was attentive, the work executed by the service technicians was top notch. I’ve been a Maintenance Officer for 38 year ...

The staff was attentive, the work executed by the service technicians was top notch. I’ve been a Maintenance Officer for 38 years it was refreshing to see how well trained the techs were in the correct use of a torque wrench and elated to observe the proper lug nut torquing sequence during my NYS Inspection. BTW This vehicle belongs to my wife and is under her name. I don’t go anywhere else to inspect my vehicles. I fully trust the Wappingers Falls Service Technican in performing my oil changes and NYS Inspections on all my vehicles. Stellar execution and performance!

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Helpful staff and straightforward oil change.

Helpful staff and straightforward oil change.

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Siempre he cambiado el aceite de mis carros y otros servicios en valvoline y he quedado muy satisfecho con el servicio y con el ...

Siempre he cambiado el aceite de mis carros y otros servicios en valvoline y he quedado muy satisfecho con el servicio y con el personal. La amabilidad y la calidad del servicio .

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The staff was friendly and the service was efficient. I was able to take care of what I needed on my lunch break - it was very c ...

The staff was friendly and the service was efficient. I was able to take care of what I needed on my lunch break - it was very convenient. Great work, thanks!

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I did not receive my emailed receipt.I asked that my brake fluid be checked and no one told me how it was upon completion of my ...

I did not receive my emailed receipt.I asked that my brake fluid be checked and no one told me how it was upon completion of my service

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Very friendly and professional staff...the wait time was short and the quality of the service was optimum. The car drives much ...

Very friendly and professional staff...the wait time was short and the quality of the service was optimum. The car drives much more smoothly.

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Staff is always friendly, fast good service.I also like that the person who drives my car in is clean and puts paper down

Staff is always friendly, fast good service.I also like that the person who drives my car in is clean and puts paper down

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Quick friendly service. A bit too expensive though.

Quick friendly service. A bit too expensive though.

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I just recently bought my trailblazer and figured id get my oil changed before doing anything else so upon showing up they greet ...

I just recently bought my trailblazer and figured id get my oil changed before doing anything else so upon showing up they greeted me and took in my car right away during the oil change they ran into a snag where it had built up oil in the engine but they reccomended a flush to clean it out witch i agreed with overall i spent more then i intended but i was really satisfied and liked the staff qiuck easy and was out of there in no time

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Great service

Great service

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Service was fast, communication was clear. Employees were professional

Service was fast, communication was clear. Employees were professional

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It was done fast and efficiently. I was surprised with all the work that had to be done

It was done fast and efficiently. I was surprised with all the work that had to be done

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Best service center in the Hudson Valley!

Best service center in the Hudson Valley!

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The service was speedy.

The service was speedy.

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Fast and courteous service

Fast and courteous service

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Staff was great no BS or dilly dallying got in and out very happy

Staff was great no BS or dilly dallying got in and out very happy

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Wonderful shop everyone is very professional and are quick with the service I will always come to this specific store it’s the b ...

Wonderful shop everyone is very professional and are quick with the service I will always come to this specific store it’s the best I’ve been to

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The young lady greeted before I even got out of my car which is great and ask my reason for visiting. I gave her my car keys and ...

The young lady greeted before I even got out of my car which is great and ask my reason for visiting. I gave her my car keys and she immediately took it in. The service for this visit was for my inspection. Then a gentleman advise me if my damaged front wipers and replaced them as well. The entire visit was not more than 20 minutes great service👍

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The staff was very help and nice. They explained what needed tot be done. I was very happy with the job they did for me and I wi ...

The staff was very help and nice. They explained what needed tot be done. I was very happy with the job they did for me and I will be back soon.

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Nothing specific. They recommended three things for me to replace. I went there only wanting an oil change.

Nothing specific. They recommended three things for me to replace. I went there only wanting an oil change.

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The emailed invoice noted that a transmission fluid and oil leaked were "noted". It would have been nice if someone mentioned it ...

The emailed invoice noted that a transmission fluid and oil leaked were "noted". It would have been nice if someone mentioned it to me, other than it being on the bottom of the invoice.

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Great price and quick service.. highly recommend to anyone didn't try to sell me anything but what I needed..from now on Valenti ...

Great price and quick service.. highly recommend to anyone didn't try to sell me anything but what I needed..from now on Valentine's my go to for oil change radiator service and serpentine belts.

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Everyone is wonderful. They are professional, courteous and make getting an oil change not be a drag.

Everyone is wonderful. They are professional, courteous and make getting an oil change not be a drag.

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I never seen tech work so well together like these techs did

I never seen tech work so well together like these techs did

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I always have a great experience at this location. The work is done quickly and correctly and all the employees are friendly and ...

I always have a great experience at this location. The work is done quickly and correctly and all the employees are friendly and helpful.

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I was very satisfied because Prince has excellent customer service and explains everything thoroughly and in words that you unde ...

I was very satisfied because Prince has excellent customer service and explains everything thoroughly and in words that you understand. I bring all my cars to the Valvoline in Wappingers because Prince is always friendly and has a smile on his face. If he’s not a Manager yet he definitely should be. Thanks!

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Courteous technician.They completed the service and were clean about it.

Courteous technician.They completed the service and were clean about it.

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Very professional and courteous

Very professional and courteous

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The staff was friendly. They were professional and didn’t try to tell me I needed anything replaced.

The staff was friendly. They were professional and didn’t try to tell me I needed anything replaced.

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Good staff courteous. The only problem is no printed receipts due to valvoline not buying printer cartridges. Should be at least ...

Good staff courteous. The only problem is no printed receipts due to valvoline not buying printer cartridges. Should be at least a discount for this as it was noted sa long term issue.

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GREAT CUSTOMER SERVICE SHOULD VERY PROUD TO HAVE SOMEONE LIKE jeannine on your team made my visit very easy on me and explained ...

GREAT CUSTOMER SERVICE SHOULD VERY PROUD TO HAVE SOMEONE LIKE jeannine on your team made my visit very easy on me and explained everything.

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PROFESSIONAL WORK ENVIRONMENT !

PROFESSIONAL WORK ENVIRONMENT !

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Been going to this valveoline for years now...I'm satisfied...

Been going to this valveoline for years now...I'm satisfied...

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The staff worked fast. They were also very professional.

The staff worked fast. They were also very professional.

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I drove up and was immediately approached by a young man and when I explained my service light was on he told me I could wait i ...

I drove up and was immediately approached by a young man and when I explained my service light was on he told me I could wait in the office and he’d let me know when the job was complete. He came showed me some filters and explained what they were for and offered to change them. I needed to check with my boyfriend the cars owner and that was it No pressure or intimidation to buy something RIGHT AWAY. Very comfortable doing business with them. I trust them. And I think it’s great that there was a woman working there under the car and the hood right next to the men. Great!!

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The people who worked on my car were very nice and helpful. Valvoline is really the only place where I pretty much never have to ...

The people who worked on my car were very nice and helpful. Valvoline is really the only place where I pretty much never have to wait a really long time for an oil change to be completed. They're efficient and friendly, and I'm really thankful for the work that they do!

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There’s nothing extra special about going to valvoline and any one else

There’s nothing extra special about going to valvoline and any one else

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The people who work there are very nice, polite and friendly. They explain whatever is asked and do NOT have an “attitude”. I th ...

The people who work there are very nice, polite and friendly. They explain whatever is asked and do NOT have an “attitude”. I think that they are honest.

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Staff was courteous and friendly and professional. Work was done quickly.

Staff was courteous and friendly and professional. Work was done quickly.

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Very friendly staff and timely service

Very friendly staff and timely service

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Very satisfied with the service nice place to go for an oil change

Very satisfied with the service nice place to go for an oil change

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Service was great and staff highly knowledgeable

Service was great and staff highly knowledgeable

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the price of the synthetic blend keeps going up.

the price of the synthetic blend keeps going up.

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The guy there was using the same engine filter to me and other customers saying it was bad and needed to be replaced

The guy there was using the same engine filter to me and other customers saying it was bad and needed to be replaced

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Very knowledgeable, professional, courteous and helpful

Very knowledgeable, professional, courteous and helpful

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All staff was knowledgeable and professional. I appreciate that I wasn’t pressured in to adding services. I was given the option ...

All staff was knowledgeable and professional. I appreciate that I wasn’t pressured in to adding services. I was given the option but not made to feel like I needed it that day or my car would be unsafe.

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The staff are friendly and respectful

The staff are friendly and respectful

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I had no issues.... I was completely satisfied ...

I had no issues.... I was completely satisfied ...

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nice people, good service, fast service

nice people, good service, fast service

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Quick service and very courteous.

Quick service and very courteous.

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No pressure, friendly staff

No pressure, friendly staff

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Excellent service as usual. Quick, courteous, friendly

Excellent service as usual. Quick, courteous, friendly

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Been going to the Wappingers Falls location for 2 years. Awesome service. Viktor and Prince are down to earth and make everythin ...

Been going to the Wappingers Falls location for 2 years. Awesome service. Viktor and Prince are down to earth and make everything simple. Great team. Highly recommended, brought a friend this time to get their oil changed.

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It's always nice to get your car serviced and not have to be there for a long time.

It's always nice to get your car serviced and not have to be there for a long time.

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Employees were friendly and helpful.

Employees were friendly and helpful.

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quick and friendly. no pressure

quick and friendly. no pressure

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They explained the recommendations for my car type, asked me if that's what I wanted them to do (& yes I agreed), and they promp ...

They explained the recommendations for my car type, asked me if that's what I wanted them to do (& yes I agreed), and they promptly completed the task. They were nice & professional, and explained my info was in the system so next time I know exactly what to get for my car.

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Speedy and accurate service

Speedy and accurate service

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The employees made sure to use my coupon for the 15 dollars off the synthetic blend oil change. The service tech whom did the oi ...

The employees made sure to use my coupon for the 15 dollars off the synthetic blend oil change. The service tech whom did the oil change showed me my dip stick, and I knew I had fresh clean oil in my car by the color of the oil on the dip stick and I had the proper amount of oil. The 2 males I had dealings with were both extremely polite and a pleasure to deal with.

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People were super nice did what i needed in a timely manner super exsperience

People were super nice did what i needed in a timely manner super exsperience

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The staff went out of their way to help me especially Scott.

The staff went out of their way to help me especially Scott.

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I was not asked what kind of oil I wanted but instead charged for the most expensive option and charged for an additional gasket ...

I was not asked what kind of oil I wanted but instead charged for the most expensive option and charged for an additional gasket that I was not informed I needed and have never needed in the past 5 years of owning my car.

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Good service and polite staff

Good service and polite staff

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