Oil Change Amelia

Everything was done professionally, the entire store was clean, business conducted with a smile.

Everything was done professionally, the entire store was clean, business conducted with a smile.

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Chris was very helpful and pleasant. Even though they were very busy. The team was efficient and thorough. Awesome customer serv ...

Chris was very helpful and pleasant. Even though they were very busy. The team was efficient and thorough. Awesome customer service. I’ll will always use this local for the services they provide.

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Knowledge, kindness, fast

Knowledge, kindness, fast

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The service techs are awesome. They are all very friendly and polite. The service is fast and efficient and it's nice to get cou ...

The service techs are awesome. They are all very friendly and polite. The service is fast and efficient and it's nice to get coupons.

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Super friendly and knowledgeable staff. Quick in and out. Will be back again!

Super friendly and knowledgeable staff. Quick in and out. Will be back again!

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Was there for over an hour and fifteen minutes

Was there for over an hour and fifteen minutes

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No other reason

No other reason

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always room for improvement, but this is the only valvoline i come to. i am highly satisfied with the service i receive.

always room for improvement, but this is the only valvoline i come to. i am highly satisfied with the service i receive.

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I'm always highly satisfied at this location, very friendly and knowledgeable staff.

I'm always highly satisfied at this location, very friendly and knowledgeable staff.

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They always check all the other fluids too and fill them if needed

They always check all the other fluids too and fill them if needed

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Staff is always friendly and professional.

Staff is always friendly and professional.

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They found the striped out threds on the oil pan plug that the valvoline service did the last oil change and replaced it with no ...

They found the striped out threds on the oil pan plug that the valvoline service did the last oil change and replaced it with no charge.

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Customer service was excellent!

Customer service was excellent!

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Close by - short drive - professional service

Close by - short drive - professional service

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The sales rep I dealt with explained the app for me to download and explained more of the discounts to me. He was very helpful. ...

The sales rep I dealt with explained the app for me to download and explained more of the discounts to me. He was very helpful. (I forget his name- I had worked a 12 hour shift the night before).

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They always give good service, we are always satisfied by going there

They always give good service, we are always satisfied by going there

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Excellent, friendly staff at this location.

Excellent, friendly staff at this location.

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They did a very nice job. Were friendly. Didn't have to wait.

They did a very nice job. Were friendly. Didn't have to wait.

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WOW !! What a Great group of young men at this store. They moved like clockwork, calling out next things to be checked, they nev ...

WOW !! What a Great group of young men at this store. They moved like clockwork, calling out next things to be checked, they never skipped a beat and that was while they were working on 2 other cars simultaneously !! IMPRESSED !!!!

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The main thing I tell people about Valvoline Instant Oil Change is that they do not pressure you into services. They tell you t ...

The main thing I tell people about Valvoline Instant Oil Change is that they do not pressure you into services. They tell you the recommended services and will explain anything to you, and they do it with no pressure.

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everyone was help full and kept me informed about the process

everyone was help full and kept me informed about the process

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Wait time to be directed to which bay to pull up to, therefore a car that pulled up after me was directed into a bay before me

Wait time to be directed to which bay to pull up to, therefore a car that pulled up after me was directed into a bay before me

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Everyone was very helpful

Everyone was very helpful

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Good customer service,fast service

Good customer service,fast service

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They were friendly, informative, and quick which was nice because I was in a hurry

They were friendly, informative, and quick which was nice because I was in a hurry

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The staff are always nice and answer any questions and go over all procedures

The staff are always nice and answer any questions and go over all procedures

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I explained why I was there since I wasn’t due for an oil change. They checked all my fluids and added where necessary. I am a r ...

I explained why I was there since I wasn’t due for an oil change. They checked all my fluids and added where necessary. I am a regular customer.

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Very friendly, answered all my questions and recommended certain things to fit my budget.

Very friendly, answered all my questions and recommended certain things to fit my budget.

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Everybody and everything went very well. Professional and courteous. Will be glad to return for my next oil change.

Everybody and everything went very well. Professional and courteous. Will be glad to return for my next oil change.

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the wait outside the service bay was very long, probably about 40 minutes. the employees however, did a good job moving cars aro ...

the wait outside the service bay was very long, probably about 40 minutes. the employees however, did a good job moving cars around so the next in line was moved inside. the truck in front of me apparently needed extra services. so I pulled in the bay finally, and a few minutes later the car behind me pulled in the next bay. for some reason, even though I only got an oil change, that car pulled out at least 10 minutes before I did. I sat quite a bit waiting for them to put the oil in. I go here often and usually always have great service and good timing. for some reason, yesterday was just an off day. Overall it took me an hour from pulling in to pulling out, and only one car ahead in line. service guys are very friendly and helpful always.

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I am never highly satisfied. There is always room for improvement and if they keep receiving highly satisfied the company will l ...

I am never highly satisfied. There is always room for improvement and if they keep receiving highly satisfied the company will let things go and may not communicate well with the store and miss great opportunities offered by the employees.

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Fast, good and friendly service, always will use

Fast, good and friendly service, always will use

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well coordinated and knowledgeable staff

well coordinated and knowledgeable staff

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Everyone was great, friendly and quick.

Everyone was great, friendly and quick.

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Jerome was very knowledgeable and nice throughout the whole process tell him that Stacy appreciated his professionalism

Jerome was very knowledgeable and nice throughout the whole process tell him that Stacy appreciated his professionalism

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The oil change for a 2013 Jetta tdi with 40k miles took over an hour. They did not check the lights, or do the safety check. ...

The oil change for a 2013 Jetta tdi with 40k miles took over an hour. They did not check the lights, or do the safety check. They seemed very disorganized. I have used valvoline for all my cars for the last 15 years, but I will not go back to this station.

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Tech was professional informative and respectfully helpful, i forgot his name.

Tech was professional informative and respectfully helpful, i forgot his name.

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The people there were very helpful and polite

The people there were very helpful and polite

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Quick and no hassle

Quick and no hassle

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I watched and listened to this crew work on a few vehicles, great team work and communication. I felt welcomed and I feel I rece ...

I watched and listened to this crew work on a few vehicles, great team work and communication. I felt welcomed and I feel I received a quality service for a good price on my vehicle.

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I have been going to this Amelia location for many years now with every car I own. i have always received excellent service ther ...

I have been going to this Amelia location for many years now with every car I own. i have always received excellent service there. That's why no matter where I live I will continue to go there

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Joshua and the Manager where very friendly and took care of me

Joshua and the Manager where very friendly and took care of me

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quick and easy and proffesional

quick and easy and proffesional

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The service was as I expected: professional.

The service was as I expected: professional.

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Great customer service

Great customer service

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I told the service rep to check my tires to see if they need rotated. He never did. I told the service rep I didn't need my air ...

I told the service rep to check my tires to see if they need rotated. He never did. I told the service rep I didn't need my air filter inspected. He never told the technician who removed the filter.

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Friendly service every time!

Friendly service every time!

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the guys are always very nice and helpful

the guys are always very nice and helpful

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Quick and efficent service

Quick and efficent service

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No wait, fast attentive crew. No pressure and very personable.

No wait, fast attentive crew. No pressure and very personable.

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The oil plug was switched out to something less than what Was i would expect and I was not told it was being done

The oil plug was switched out to something less than what Was i would expect and I was not told it was being done

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The Technicians all worked together very well and was very polite.

The Technicians all worked together very well and was very polite.

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Seemed disorganized. A lot of individuals standing around. Unsure of who was supposed to be doing the next thing.

Seemed disorganized. A lot of individuals standing around. Unsure of who was supposed to be doing the next thing.

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Friendless

Friendless

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I appreciate the rapidness of the attendance

I appreciate the rapidness of the attendance

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downloaded the Valvoline app; app said no wait; actually had cars waiting in each lane ahead of me; had a definite wait.APP LIES ...

downloaded the Valvoline app; app said no wait; actually had cars waiting in each lane ahead of me; had a definite wait.APP LIES!

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The wait was too long but I also wasn’t in a hurry. I wish the price were cheaper.

The wait was too long but I also wasn’t in a hurry. I wish the price were cheaper.

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Super fast and friendly service. I never have a problem with the Amelia Valvoline.

Super fast and friendly service. I never have a problem with the Amelia Valvoline.

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The mgr Clinton I think was very professional and knowledgeable and the staff were as well, did not try to push additional servi ...

The mgr Clinton I think was very professional and knowledgeable and the staff were as well, did not try to push additional services like most quick lubes that’s a huge plus.. will highly recommend due to that alone.

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The crew checked my car, specifically my headlights and tires (said nothing to me about there being any issues with either) and ...

The crew checked my car, specifically my headlights and tires (said nothing to me about there being any issues with either) and less than 24 hours later i have a headlight out and a flat tire

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Always satisfied.. always corner to amelia valvoline..

Always satisfied.. always corner to amelia valvoline..

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Just didn't like the sales pitch to have other things done that didn't need to be done.

Just didn't like the sales pitch to have other things done that didn't need to be done.

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I usually get oil change for 19.99 every time i go to valvoline i see the prices go higher, valvoline has one of the best custom ...

I usually get oil change for 19.99 every time i go to valvoline i see the prices go higher, valvoline has one of the best customer service, but the prices for everything else is too high. if they lower prices i would use valvoline all the time.

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Quick service.

Quick service.

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Smart techs , highly coordinated team, engaging, quick.

Smart techs , highly coordinated team, engaging, quick.

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It was just an enjoyable experience! Fast, efficient service & treated well with the up most respect & courtesy! I felt I was in ...

It was just an enjoyable experience! Fast, efficient service & treated well with the up most respect & courtesy! I felt I was in good hands! Thank you!

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Fast, friendly and efficient

Fast, friendly and efficient

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Cause they where professional and courteous

Cause they where professional and courteous

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I got a standard oil change, and was not surprised at the efficiency of that part.What I was most impressed with was my tire rot ...

I got a standard oil change, and was not surprised at the efficiency of that part.What I was most impressed with was my tire rotation. It was done with the efficiency of a pit crew with two men working on the job, and moving in sync with each other.I was also happy, and impressed that there was a final tightening of the lugs with a torque wrench. Good job fellows

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Top side was friendly and fast working.

Top side was friendly and fast working.

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Quick in. Quick out. I am a returning customer and they know me, my car and what I want to get done. It's awesome. These are ...

Quick in. Quick out. I am a returning customer and they know me, my car and what I want to get done. It's awesome. These are my neighborhood Valvoline guys!

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Fast and friendly service while getting my oil changes, license light changed, and wiper blades changed. Always satisfied with t ...

Fast and friendly service while getting my oil changes, license light changed, and wiper blades changed. Always satisfied with this locations service!

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The techs are nice and knowledgeable. The price is good too.

The techs are nice and knowledgeable. The price is good too.

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The crew working on my vehicle was knowledgeable and friendly. Answered my questions and kept me informed throughout the process ...

The crew working on my vehicle was knowledgeable and friendly. Answered my questions and kept me informed throughout the process

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been going to this same place for many years.

been going to this same place for many years.

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They were nice and did their job. They were busy and didn't let it phase them.

They were nice and did their job. They were busy and didn't let it phase them.

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It lived up to what I have come to expect at Valvoline. Your service centers are clean and maintained. Your Techs are clean, pro ...

It lived up to what I have come to expect at Valvoline. Your service centers are clean and maintained. Your Techs are clean, professional and courteous. There always seems to be an adequate number of Techs on duty to get me in and out in an expeditious time frame.

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I always use this Valvoline when I get my oil changed. The representative, Shaun(I think?) Is always very kind, courteous, and h ...

I always use this Valvoline when I get my oil changed. The representative, Shaun(I think?) Is always very kind, courteous, and helpful. I've been to other locations, but have never received the same kind of service this location provides.

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Good service, Clean , Fast

Good service, Clean , Fast

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Service was very good

Service was very good

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Not sure

Not sure

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i always come to this valvoline. normally they communicate price/all svcs done/svcs recommended very well. they were busier than ...

i always come to this valvoline. normally they communicate price/all svcs done/svcs recommended very well. they were busier than normal. this visit no one told me the cost or told me any recommendations. i did receive my receipt with recommendations via email but that didnt help me at the time. but i will return. great group of people.. always in and out

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Great experience

Great experience

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I had a coupon...and I was in and out in no time

I had a coupon...and I was in and out in no time

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i take both my cars here and my kids do to. decent prices and service with a short wait.

i take both my cars here and my kids do to. decent prices and service with a short wait.

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Very nice guys, did their best to get me out when they could, kept me informed. No problems. Thanks. :)

Very nice guys, did their best to get me out when they could, kept me informed. No problems. Thanks. :)

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Quickness

Quickness

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I have been going to this valvoline for 15 years and ju ave never had any problems or dissatisfied.

I have been going to this valvoline for 15 years and ju ave never had any problems or dissatisfied.

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Quick and effective

Quick and effective

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Employees seemed to enjoy their work and being retired Army I recognize the team work required to accomplish their tasks.

Employees seemed to enjoy their work and being retired Army I recognize the team work required to accomplish their tasks.

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They were really friendly explained everything clearly so i understood got it done fast and with no problems.ill be going there ...

They were really friendly explained everything clearly so i understood got it done fast and with no problems.ill be going there from now on. Plus its cool you stay in the car.

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Very quick

Very quick

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Very fast and knowledgeable

Very fast and knowledgeable

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Many of the guys were very polite, even the ones that wer working on other cars& one guy opened door to restroom area for me. I ...

Many of the guys were very polite, even the ones that wer working on other cars& one guy opened door to restroom area for me. I heard many thank yous as I was leaving & good byes from other guys not working on my car. Very pleasant visit. Recommend it to anyone in area!

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The team did not check any of my lights, windshield wipers, I have never heard the loud banging and shaking of my car previously ...

The team did not check any of my lights, windshield wipers, I have never heard the loud banging and shaking of my car previously during an oil change. I believe they gave me my keys back to start my car and the underneath was not cleared. No communication between the staff. They were asking me to leave when I had not paid yet and I informed them of this . Young man tried to tell me if I did not get the most expensive oil change would affect my warranty on my car. Never heard that ever before. This is the 2nd worst visit I have had at this location. Previous vehicle an incident with my air conditioner and they added coolant when this was not the issue and they filled the coolant found out not the issue and then removed ALL the coolant and then I had to go have my repairs and then replace the coolant that they had removed.

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I've been to this location numerous times with my vehicles and the service rep couldn't find my info in the computer. I had to g ...

I've been to this location numerous times with my vehicles and the service rep couldn't find my info in the computer. I had to give him a previous receipt in order for him to find my info.

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There always fast and do a good job

There always fast and do a good job

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They did there job well..

They did there job well..

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Staff here is always very friendly and knowledgeable. Only complaint I have is like every other corporate owned facility they w ...

Staff here is always very friendly and knowledgeable. Only complaint I have is like every other corporate owned facility they want to automatically assume people don't maintain their vehicles and want to hammer them over the head to buy extra services. As a former manager and ASE Master Technician I fully agree that maintenance is the key to protecting the investment you have in your vehicle. What I don't agree with is the corporate mentality of sell sell sell. It's a prime reason why the big box store variety of repair facilities are struggling.

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I've been using this location for years and the service has almost always been perfect (there was a dark time a couple of years ...

I've been using this location for years and the service has almost always been perfect (there was a dark time a couple of years ago, but that manager is gone).Jason was always fantastic and today Shawn and Dylan took great care of me. They are friendly and knowledgeable and get the job done in a timely manner. I never met Cain, my bottomside person, but he took care of business and there were no issues.Thank you for the terrific people you have working at this location. I recommend them often.

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So coming from a person who has no experience with cars, it's rather difficult to know how to proceed when something is broken o ...

So coming from a person who has no experience with cars, it's rather difficult to know how to proceed when something is broken or just plain not right. I had Clint and Shawn T (because there are two Shawns ;]) help me with a flat that I had just discovered today. Can't lie and say I wasn't panicked because as a person with no tire experience, I wasn't sure whether to call my dad... The family car guy... Or allstate to fix the issue. Clint insisted he'd take care of me and help put on my spare. Better than a flat, and definitely something he didn't have to do. Yet he went out of his way to do so and I want valvoline know how much I appreciated it. Now I can drive almost 45 minutes from Amelia without worrying about my flat. Thanks so much Clint. You have my greatest thanks. People like you are the reason I return to valvoline.

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The employees were very thorough and friendly. Jerome was nice

The employees were very thorough and friendly. Jerome was nice

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Speed and courtesy of the employees.

Speed and courtesy of the employees.

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Maxwell was friendly and not pushy. Other staff was efficient and are very good at what they do. My service was handled in a v ...

Maxwell was friendly and not pushy. Other staff was efficient and are very good at what they do. My service was handled in a very reasonable amount of time, and things were explained well.

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I was the first person there when the store opened. They pulled me right in but then it seemed like it was longer than normal to ...

I was the first person there when the store opened. They pulled me right in but then it seemed like it was longer than normal to complete the service. When I asked about the length of time I was told that there were people training on other positions

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Been coming to this location for several years. Always happy with their knowledge and expertise. I’m retired and use 19.99 coupo ...

Been coming to this location for several years. Always happy with their knowledge and expertise. I’m retired and use 19.99 coupons available. Service both my vehicles at this location.

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Great team

Great team

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The guys got everything done in a timely fashion up to the adding oil. My vehicle was ready for oil and for some reason the mech ...

The guys got everything done in a timely fashion up to the adding oil. My vehicle was ready for oil and for some reason the mechanic got focused on the vehicle in the next bay. It was 14 minutes from the time the vehicle was ready for oil until oil was actually added. In other words my vehicle could have been serviced 14 minutes quicker if the mechanic had stayed focused on my vehicle.

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I've been going to Valvoline for years, I usually go to the one in Beechmont. Both locations always do a good job, but the guys ...

I've been going to Valvoline for years, I usually go to the one in Beechmont. Both locations always do a good job, but the guys at this location (Amelia) answered all my questions without making me feel stupid, walked me through the changes I needed to make and explained why. Clint and Titus were the two that helped me, they were amazing! I will definitley drive an extra 10 mins to this location every single time!

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Technecian's are always very helpful and friendly.

Technecian's are always very helpful and friendly.

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They were quick and did a great job. Did not try to sell me something I didnt need.

They were quick and did a great job. Did not try to sell me something I didnt need.

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It was extremely busy and had quite a long wait and service time seemed to be running slowly to my previous visits but everyone ...

It was extremely busy and had quite a long wait and service time seemed to be running slowly to my previous visits but everyone was pleasant and seemed to be working hard.

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professional & efficient

professional & efficient

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Impressive customer service

Impressive customer service

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everyone is always very nice, very informative, and they get me in and out without any pressure to spend more.

everyone is always very nice, very informative, and they get me in and out without any pressure to spend more.

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The customer service was great made me feel very comfortable

The customer service was great made me feel very comfortable

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Staff always seem structured and friendly. I always use this facility only because they are so friendly

Staff always seem structured and friendly. I always use this facility only because they are so friendly

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The first time I came to Valvoline a few months ago I waited over 40 minutes while I was in the bay. They gave me a percentage o ...

The first time I came to Valvoline a few months ago I waited over 40 minutes while I was in the bay. They gave me a percentage off to come back so I came back this time. I picked the regular oil. They then showed me my air filter and told me it was additional charge. When they told me the grand total I thought it was overpriced, especially since it is an extra charge to get oil filter changed when that should be done on every oil change. I then called another oil changing company and there price for regular oil and changing the oil filter was the same price as just getting your oil changed.

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Store was short staffed and the person conveyed that upfront. Still waited for what seemed an eternity. Biggest thing that b ...

Store was short staffed and the person conveyed that upfront. Still waited for what seemed an eternity. Biggest thing that bothers me is like every other place Valvoline can't seem to understand that high pressure sales don't work.

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I have been getting all oil changes at Kings Kia due to free oil changes with purchase of vehicle. I have not used Valvoline bef ...

I have been getting all oil changes at Kings Kia due to free oil changes with purchase of vehicle. I have not used Valvoline before, but the gentleman at this service area were very professional and efficient.

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They were very polite and friendly. Worked together to get the service done quickly and double checked the caps were secure at t ...

They were very polite and friendly. Worked together to get the service done quickly and double checked the caps were secure at the end.

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The service tech that changed my oil did a really great job.

The service tech that changed my oil did a really great job.

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Staff is always friendly, I think it is Clint who was the manager, always helpful and knowledgeable.

Staff is always friendly, I think it is Clint who was the manager, always helpful and knowledgeable.

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Prompt and quick service and they knew exactly what I needed for my vehicle

Prompt and quick service and they knew exactly what I needed for my vehicle

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I was extremely satisfied with the service I received. I went to Walmart first and they couldn't pop the hood open on my car. ...

I was extremely satisfied with the service I received. I went to Walmart first and they couldn't pop the hood open on my car. Frustrated, I went to Valvoline and they were able to pop the hood open and complete my oil change. They were very courteous and I felt the price was fair also

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Very good customer service and friendly. Never disappointed!

Very good customer service and friendly. Never disappointed!

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quick easy fast and friendly staff. super simple i like that!!!!

quick easy fast and friendly staff. super simple i like that!!!!

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The employees was very friendly and prompt to help

The employees was very friendly and prompt to help

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They are friendly, know what they are doing and everyone seems to be working together well. No one just standing around picking ...

They are friendly, know what they are doing and everyone seems to be working together well. No one just standing around picking their noses.

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Sean was great and open about everything with my car!

Sean was great and open about everything with my car!

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The main thing is not feeling pressured to buy services. I like the way they talk with you about options and possible services. ...

The main thing is not feeling pressured to buy services. I like the way they talk with you about options and possible services. Services performed professionally and in a reasonable amount of time.

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Cost to much

Cost to much

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Fast, efficient and polite employees.

Fast, efficient and polite employees.

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I’ve been a coustomer for 24years and have been to multiple locations. The team that is at this location Sean, Brian and Jayden ...

I’ve been a coustomer for 24years and have been to multiple locations. The team that is at this location Sean, Brian and Jayden were professional and knowledgeable and should be commended for they’re coustomer service. I take three of my vehicles to this location.

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Shawn F and Shawn T are always so friendly and helpful. Because of them I continue to return to this location. Keep up the great ...

Shawn F and Shawn T are always so friendly and helpful. Because of them I continue to return to this location. Keep up the great work!

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Staff was very helpful and trustworthy.

Staff was very helpful and trustworthy.

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I come to this location every time I need an oil change on my vehicle. The service is always top notch and the staff seem very k ...

I come to this location every time I need an oil change on my vehicle. The service is always top notch and the staff seem very knowledgeable and are always friendly. The wait is always minimal and they never pressure you to purchase stuff. I defiantly will continue to return.

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Justin was very polite and very knowledgeable and very helpful I will be definitely coming back.

Justin was very polite and very knowledgeable and very helpful I will be definitely coming back.

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I needed a battery replacement. The price was reasonable and it was a brand I trust. The man who installed it was confident and ...

I needed a battery replacement. The price was reasonable and it was a brand I trust. The man who installed it was confident and performed that swap in a timely manner.

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Quick, curtious, and professional service

Quick, curtious, and professional service

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Attentive. No pressure when presented the add on values. Quick service.

Attentive. No pressure when presented the add on values. Quick service.

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fast service

fast service

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This is the best branch I’ve ever gone to. I come here because it is close to my work and the staff is always extremely nice, kn ...

This is the best branch I’ve ever gone to. I come here because it is close to my work and the staff is always extremely nice, knowledgeable, and makes me feel confortable and not intimidated when getting my oil changed. I usually feel like I’m going to get taken advantage of because I’m a woman who is not very knowledgeable in cars/maintenance but I fully trust these guys - great job!

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It had been several years since I used this location. Strange circumstances brought me back, because I didn’t think I would ever ...

It had been several years since I used this location. Strange circumstances brought me back, because I didn’t think I would ever use Valvoline again. My first time coming in for an oil change was terrible. I came for a basic oil change and ended up paying over $120 for who knows what...the guy wouldn’t stop asking me to let them do more and more stuff to my vehicle. I vowed I would never return...however, for whatever reason I found myself forced to use the local valvoline store recently and am pleasantly surprised by what I experienced. The gentlemen working were very friendly, felt zero pressure, and the young men explained my options, allowed me to choose what fit my budget and nothing more was said...it was so nice! I will definitely return now...

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Great service

Great service

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It just wasn't a "above and beyond" experience

It just wasn't a "above and beyond" experience

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Pricing

Pricing

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The staff was nice, professional, helpful and patient with any questions I had. Check my tires and made sure I had a great custo ...

The staff was nice, professional, helpful and patient with any questions I had. Check my tires and made sure I had a great customer service experience!

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The entire crew you have working at the 1200 Ohio Pike is excellent. Clinton, Shawn, Justin and Maxwell took care of me this tim ...

The entire crew you have working at the 1200 Ohio Pike is excellent. Clinton, Shawn, Justin and Maxwell took care of me this time. Regardless of when I'm there, they always give stellar customer service and are patient and accommodating with any questions. This is the only place I go for an oil change and I tell all my friends and neighbors to visit you. Thanks guys for being so awesome!

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It was quick & convenient.

It was quick & convenient.

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The staff was fantastic!

The staff was fantastic!

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The staff were super great. They kept me updated and gave me their professional advice on a lot that I’m not very knowledgeable ...

The staff were super great. They kept me updated and gave me their professional advice on a lot that I’m not very knowledgeable of. When I declined a extra service they smiled and said no problem and showed me the difference between the two, it was a great experience. First time coming and I’ll be back every time from here on out

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Overall the experience was good. If I had to critique a few things the first would be when the technician speaks to the customer ...

Overall the experience was good. If I had to critique a few things the first would be when the technician speaks to the customer they need to slow down. I know they say the same thing over and over so it just easily flows out of their mouth but as a customer we are just hearing it for the first time. I had to ask them to repeat themselves a few times. Plus fast talkers make me nervous and uneasy I feel like their trying to get over on me some how. Like their trying to get me to say yes to something I didn't hear correctly. I know this probably wasn't the intent but just how it makes you feel. The second thing is on the check sheet it says to reset the oil life on the vehicle. The check sheet was signed off as reset. Well they didn't. I actually had to do it after I pulled away. So as a customer it makes me uneasy because if they pencil whipped that what else did they pencil whip. Leaves the customer feeling uneasy. I'll come back one more time but will have my guard up. Hope you find this helpful. I know what I'm talking about because I'm a certified Aircraft Mechanic/Engineer and tons of customer service experience.

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I like the idea of the cameras displayed on monitors to see what work is being done. One very annoying problem is the camera und ...

I like the idea of the cameras displayed on monitors to see what work is being done. One very annoying problem is the camera under the vehicle is horribly smudged. It leads one to believe this is intentional so prevent the customer from seeing what is being done. There is not good reason that any employee or manager could not clean the lense and ensure the customer has a clear view. Fixing this one thing would instill trust. Leaving it as it is raises suspicions.

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I said I only wanted an oil change today. The first kid who paid attention was very friendly. He must not have been certified or ...

I said I only wanted an oil change today. The first kid who paid attention was very friendly. He must not have been certified or an apprentice, because he said he had to wait on the CSR (I believe that's the abbreviation). He helped me to get scanned in, checked the oil, listened carefully. I told him I only needed an oil change because the other services I don't' need today. He checked my wipers and lights and agreed they were good and I knew so because I literally just changed them.The other guy who came up didn't ask me about different oil services. He said do you just want the same. I should have asked what the choices are, but I didn't. I'm pretty sure I ended up paying for a package I don't normally get based on the total. Anyway he then came to my passenger side and wanted to show me the cabin filter. I told him that I know how to change them and I wasn't interested. One the price is way too much and it's easy to change. I thought I was friendly, but he seemed like he didn't like my answer and never came back. I ended up waiting for the third guy to cash me out and he was funny and awesome.Overall Valvoline is more expensive and I knew that. The service was okay. thanks

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Employees!! You can get your oil changed anywhere & the difference is always people!!!

Employees!! You can get your oil changed anywhere & the difference is always people!!!

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Great service

Great service

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Expensive compared to other places.

Expensive compared to other places.

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quick and out the door. Little pricey though.

quick and out the door. Little pricey though.

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I was treated with respect. We have 5 cars, so we spend a lot of money with Valvoline.

I was treated with respect. We have 5 cars, so we spend a lot of money with Valvoline.

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You have an excellent staff , Very little to no wait time , always trying to make sure I’m satisfied . Pleased with everythin ...

You have an excellent staff , Very little to no wait time , always trying to make sure I’m satisfied . Pleased with everything , coupons always help . Thanks

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The guys there are always curteous, freindly and efficient. That's why I always return. Keep up the good work guys!

The guys there are always curteous, freindly and efficient. That's why I always return. Keep up the good work guys!

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The guys were friendly and GENUINE, not fake. They quickly did the job and had me on my way.

The guys were friendly and GENUINE, not fake. They quickly did the job and had me on my way.

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It was about closing time and they seemed a bit short handed. They usually check my lights, turn signals, and filter. It really ...

It was about closing time and they seemed a bit short handed. They usually check my lights, turn signals, and filter. It really wasn't a big deal other than that they did a good job.

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Everyone was courteous and professional. Safety measures appeared to be in full force and all worked well as a team.

Everyone was courteous and professional. Safety measures appeared to be in full force and all worked well as a team.

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The guys were great!

The guys were great!

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the employees are very friendly and get me in and out.

the employees are very friendly and get me in and out.

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everything what i need in the same shop

everything what i need in the same shop

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Even though we had to wait a little bit outside the bay, it was a Sunday and I knew it would be crowded, I didn’t mind as it we ...

Even though we had to wait a little bit outside the bay, it was a Sunday and I knew it would be crowded, I didn’t mind as it went fast when it was our turn. The gentleman were very knowledgeable and explained everything to me… The only reason I didn’t give them highly satisfied on some aspects was because they talked pretty fast And I had a hard time following but it didn’t matter to me because I knew what I was doing.

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The customer service technician was not welcoming or helpful. I had to ask for the sticker as a reminder, I felt as if they we ...

The customer service technician was not welcoming or helpful. I had to ask for the sticker as a reminder, I felt as if they were rushing my car out of the bay. However I was in the bay for 25+ minutes for them to complete the service.

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It took a bit longer than usual, but nothing that would stop me from coming to have my oil changed.

It took a bit longer than usual, but nothing that would stop me from coming to have my oil changed.

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Employees were very friendly. Worked really well together as a team which made them more efficient and quick.

Employees were very friendly. Worked really well together as a team which made them more efficient and quick.

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I have used Valvoline for several years and have been very satisfied.

I have used Valvoline for several years and have been very satisfied.

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Very kind & courteous. They explained what they would do. One of the young men made mistake & put wrong fluid in my antifreeze s ...

Very kind & courteous. They explained what they would do. One of the young men made mistake & put wrong fluid in my antifreeze so they had to dump it & redo it but they compensated me for mistake & time. I will definitely be back next time

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The service was fast, the staff was friendly, and professional

The service was fast, the staff was friendly, and professional

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Quick and hassle free

Quick and hassle free

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i have always gone here and have been satisfied and any questions I have they break it down it detail.

i have always gone here and have been satisfied and any questions I have they break it down it detail.

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Polite and efficient.

Polite and efficient.

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Friendliness, courteous employees who work quickly and efficiently! Also point out needed repairs I would have had no idea abou ...

Friendliness, courteous employees who work quickly and efficiently! Also point out needed repairs I would have had no idea about....serpentine belt cracks and two brake lights out that could have gotten me pulled over.

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The manager Clinton had great people skills and all techs greeted me and were fast.

The manager Clinton had great people skills and all techs greeted me and were fast.

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They did a great job even put valve stem covers that I purchased from another store on for me

They did a great job even put valve stem covers that I purchased from another store on for me

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Well staffed and knowledgeable

Well staffed and knowledgeable

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They found two lights out. One was a license plate light which I asked them to fix because I was concerned with a ticket. The ...

They found two lights out. One was a license plate light which I asked them to fix because I was concerned with a ticket. The other was one that I could do myself. They didn't pressure or try to guilt me into asking them to repair it as well.Another reason I was happy with my service is that my hood latch has been stuck in the past. I always ask them to spray it with lubricant to avoid the problem in the future. They were more than happy to oblige even though it added slightly to their work. You can tell when service technicians are genuinely concerned for their clients and these guys are legit. As you can see on the service order, Clinton, Jerome and Shawn were the team that performed the service to my vehicle.

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No pressure, just solid information shared. In and out. Polite and thorough. I'll be back for sure with both of my vehicles.

No pressure, just solid information shared. In and out. Polite and thorough. I'll be back for sure with both of my vehicles.

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Customer service

Customer service

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They were friendly and worked at a fast pace. They answered my questions and they actually made me laugh a few times. They all ...

They were friendly and worked at a fast pace. They answered my questions and they actually made me laugh a few times. They all were VERY nice

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I thought the service should have been faster. At the time I arrived I was the only customer. Two others pulled in and my serv ...

I thought the service should have been faster. At the time I arrived I was the only customer. Two others pulled in and my service representative kept bouncing around.

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Fast. Efficient. Courteous. Not pushy at all.

Fast. Efficient. Courteous. Not pushy at all.

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Service guy was super friendly and made everything clear.

Service guy was super friendly and made everything clear.

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good value in and out quick

good value in and out quick

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I wasn't interested in seeing all the things they try to make other sales on such as battery and leaks they said I have.. I hav ...

I wasn't interested in seeing all the things they try to make other sales on such as battery and leaks they said I have.. I have never seen any signs of leaks under my car.

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Quick and easy, no crazy pressure to purchase unnecessary services. Honest about not needing a new air filter.

Quick and easy, no crazy pressure to purchase unnecessary services. Honest about not needing a new air filter.

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Everything was great from Greet to Pulling out of the bay. I gave good marks because the gentlemen handled there business as pro ...

Everything was great from Greet to Pulling out of the bay. I gave good marks because the gentlemen handled there business as professional and had great customer service. Unfortunately I can get my oil change and an air filter for much less at a dealership. $100? At Wyker I can get a tire rotation, oil service and engine air filter for $70! For that reason it will be tough to come back but great job and speedy.

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Your team is friendly. Even stipp d to say hi to my dog. In passenger seatThey make sure I understand what services are being p ...

Your team is friendly. Even stipp d to say hi to my dog. In passenger seatThey make sure I understand what services are being provided and what will come up in future

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The only reason I was not highly satisfied was that I had to wait for 25 minutes. I do understand they were busy and it was not ...

The only reason I was not highly satisfied was that I had to wait for 25 minutes. I do understand they were busy and it was not because they were not working. All the gentlemen were working very hard. I just picked a busy time.

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The manager was very helpful and explained each and every process.

The manager was very helpful and explained each and every process.

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I visit this particular Valvoline for all my vehicles. In the past. they've always removed my air filter and showed it to me for ...

I visit this particular Valvoline for all my vehicles. In the past. they've always removed my air filter and showed it to me for cleanliness. This task was NOT done during this visit.

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felt pressured about add on services mainly serpentine belt, tire rotation and manual transmission service.

felt pressured about add on services mainly serpentine belt, tire rotation and manual transmission service.

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Clinton Geiger and Jerome and Kelan were fantastic

Clinton Geiger and Jerome and Kelan were fantastic

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Quick in and out

Quick in and out

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The men were super nice. I don’t remember the techs name that talked me through everything they were doing. The only thing I don ...

The men were super nice. I don’t remember the techs name that talked me through everything they were doing. The only thing I don’t like is their conventional oil change is almost double the dealer. I can go to Toyota and get a semi blend oil change along with an all point inspection of my vehicle for half of the cost of this service change. I only use vavoline when I’m in a hurry. They used the bottom of the barrel oil in my car that had no synthetic aspects to it all. The techs were great. I know they don’t have control over the cost but if you want to keep my service on my 3 cars lower the prices. Match the rate of the dealer who uses better oil and the right stuff for my cars.

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Great Job

Great Job

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Friendly, nice, energetic, cute guys. Very fast efficient.

Friendly, nice, energetic, cute guys. Very fast efficient.

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Quick and easy

Quick and easy

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These guys were on it like a nascar pit crew. I had oil change, filter and wipers changed, plus a transmission flush and fill

These guys were on it like a nascar pit crew. I had oil change, filter and wipers changed, plus a transmission flush and fill

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prompt,professional service.Very friendly staff

prompt,professional service.Very friendly staff

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Fast friendly service with no pressure and with the coupon at a fair price

Fast friendly service with no pressure and with the coupon at a fair price

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Knowledgeable staff, very kind and professional

Knowledgeable staff, very kind and professional

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no pressure,

no pressure,

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your people was great all 15 minute.

your people was great all 15 minute.

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I actually had 2 visits that day... The manager, Clint, was very helpful both times. in several areas: 1) I asked for more detai ...

I actually had 2 visits that day... The manager, Clint, was very helpful both times. in several areas: 1) I asked for more details about a few things he said. He expounded & I understood better. 2) He was always around the car and let me know the status. 3) When another employee said I could pull out, I took a second because I was writing down some info. When I looked up there was no one there. I thought that was weird since there is always a person guiding cars out... I looked around and Clint noticed it within seconds and jumped over to help guide me out. I really felt Valvoline has a good manager with Clint!

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Clint was helpful topside. Also recommended a place to get my rims fixed

Clint was helpful topside. Also recommended a place to get my rims fixed

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Mainly the price. $63.00 for an oil change and $25.00 for an air filter. It cost $93.00 after taxes. Other than that, everythi ...

Mainly the price. $63.00 for an oil change and $25.00 for an air filter. It cost $93.00 after taxes. Other than that, everything else was fine.

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In fairness to the service raeps, very busy but I had to wait for someone once I get in the service Bay wait for someone to work ...

In fairness to the service raeps, very busy but I had to wait for someone once I get in the service Bay wait for someone to work on my car and there was more than one guy working on my car there's like four or five guys working on my car

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The price for an oil change is high. Only reason I went there is because the place down the street had no appointment time avail ...

The price for an oil change is high. Only reason I went there is because the place down the street had no appointment time available. They charge half the price and do a great job.

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This was my first time (my husband usually does this and he was out of town) and I was so impressed. The guys were so profession ...

This was my first time (my husband usually does this and he was out of town) and I was so impressed. The guys were so professional and explained everything so well. It was fast and convenient and I couldn’t be happier!

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I had several services performed. The manager, Clinton Geiger, was professional, friendly and made sure I was updated on the pro ...

I had several services performed. The manager, Clinton Geiger, was professional, friendly and made sure I was updated on the progress of the work. The crew was excellent and knew exactly what needed to be done.

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Staff was great. They explained the whole process and listened to my input.

Staff was great. They explained the whole process and listened to my input.

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The assistant manager was very friendly and went above and beyond to make sure my car was fully serviced. He was helping a train ...

The assistant manager was very friendly and went above and beyond to make sure my car was fully serviced. He was helping a trainee and did a great job making sure the trainee did everything correctly. Everyone was very nice and I was well taken care of.

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Very low pressure visit and followed my instructions.

Very low pressure visit and followed my instructions.

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Friendly staffKnowledgeable staff Focused and quick working staff

Friendly staffKnowledgeable staff Focused and quick working staff

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My first contact (Clinton) was exceptionally nice and worked with me to be able to achieve the service that benefited the both o ...

My first contact (Clinton) was exceptionally nice and worked with me to be able to achieve the service that benefited the both of us. The wait was longer to complete the service (however, I had extra things that required a longer than normal wait time) and this was fully explained to me before starting. Just a very pleasant bunch of professional gents! Thank you fellas! :-)

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It was a quick in and quick out. Every time i go the guys are all so nice. I always go to the same Valvoline because of the serv ...

It was a quick in and quick out. Every time i go the guys are all so nice. I always go to the same Valvoline because of the service i get. I never feel pressured. There is even a little joking around but the job still gets done in a timely manner! I appreciate the joking and not every thing being so serious all the time! I highly recommend this Valvoline! Thank you guys for treating your customers great! See you in about 3000 miles!

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Not at. This time

Not at. This time

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They opened.15 min late.

They opened.15 min late.

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Service was completed quickly and without pressure to purchase extras

Service was completed quickly and without pressure to purchase extras

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They replaced a faulty drain plug

They replaced a faulty drain plug

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Customers service was awesome.

Customers service was awesome.

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Great service. My oil change took.15 minutes (there was a timer displayed on a screen I could see.)

Great service. My oil change took.15 minutes (there was a timer displayed on a screen I could see.)

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I believe Clinton was his name he was so thorough and pleasant to speak with .He went over all the services and explained the wh ...

I believe Clinton was his name he was so thorough and pleasant to speak with .He went over all the services and explained the when and why , most importantly he smiled the entire time like h loved his job . 90 degrees out that day

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great staff all around!

great staff all around!

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Getting an oil change is necessary, not highly satisfactory. It is a must do!!

Getting an oil change is necessary, not highly satisfactory. It is a must do!!

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they were happy to add oil before my next scheduled visit.

they were happy to add oil before my next scheduled visit.

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They didn't know anything about fuel system cleanings

They didn't know anything about fuel system cleanings

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Had to wait a short bit

Had to wait a short bit

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Manager was very friendly, kept us company while we waited

Manager was very friendly, kept us company while we waited

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Never highly satisfied because of add-on pressures

Never highly satisfied because of add-on pressures

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The guy said he would take 10.00 off for the coupon i had and he didn't. When i saw the total i told him that was around the sam ...

The guy said he would take 10.00 off for the coupon i had and he didn't. When i saw the total i told him that was around the same price i had paid 2 months earlier and he told me no it's not. So i looked it up on my bank statement and he had charged me 56.57 and 2 months earlier was 59 dollars and change, how is that 10.00 off? It's not i over paid. I WILL NOT be back there again.

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Clint was very friendly and helpful. Offered a nice discount for combination of services (oil change and serpentine belt)

Clint was very friendly and helpful. Offered a nice discount for combination of services (oil change and serpentine belt)

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Friendly , quick , knowledgeable Keeps me up to date on the service my Truck might need .

Friendly , quick , knowledgeable Keeps me up to date on the service my Truck might need .

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Many years I am using and appreciate this service

Many years I am using and appreciate this service

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Prompt service and convienent.

Prompt service and convienent.

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Great people that worked quickly to make sure my car was great

Great people that worked quickly to make sure my car was great

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Great example of teamwork and expertise.

Great example of teamwork and expertise.

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Service rep was professional and friendly. Service was quick, and advisor was not pushy with trying to sell additional services.

Service rep was professional and friendly. Service was quick, and advisor was not pushy with trying to sell additional services.

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Speed & service

Speed & service

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seems like you need someone alittle older to lead these young folks

seems like you need someone alittle older to lead these young folks

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The staff is always friendly and never pressure me to make any other repairs than what is actually needed. They are fabulous.

The staff is always friendly and never pressure me to make any other repairs than what is actually needed. They are fabulous.

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This survey is way too long!

This survey is way too long!

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It’s not the service it was very expensive for a oil change. The service was great the price was extremely high

It’s not the service it was very expensive for a oil change. The service was great the price was extremely high

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The wait outside was not too long. The service inside was done in about 18 min. Attendants were courtious and friendly.

The wait outside was not too long. The service inside was done in about 18 min. Attendants were courtious and friendly.

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Fast, efficient, courteous service and a great value overall.

Fast, efficient, courteous service and a great value overall.

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It took a little longer then expected but overall still a good experience

It took a little longer then expected but overall still a good experience

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Fred and the team did a great job on my vehicle

Fred and the team did a great job on my vehicle

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Fast, efficient and knowledgeable. And courteous!

Fast, efficient and knowledgeable. And courteous!

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Clint was very courteous & techs check all fluids, filters, & tire pressure.

Clint was very courteous & techs check all fluids, filters, & tire pressure.

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Took to long.....they moved on to other cars before finishing mine, I was there first.

Took to long.....they moved on to other cars before finishing mine, I was there first.

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Best customer service ever at an oil change place. The guys are nice. Professional. Helpful. I had Andrew, Jerome and Shawn and ...

Best customer service ever at an oil change place. The guys are nice. Professional. Helpful. I had Andrew, Jerome and Shawn and they were amazing!!!! Answered all my questions.

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did a great job, work together as ateam

did a great job, work together as ateam

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Good service

Good service

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Staff was great

Staff was great

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?88 dollars for an oil change , I never would have agreed if I new that going in, I won't be back

?88 dollars for an oil change , I never would have agreed if I new that going in, I won't be back

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The staff was professional explained all the options did not try and push extra work

The staff was professional explained all the options did not try and push extra work

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customer service is great

customer service is great

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Staff was friendly and knowledgeable .

Staff was friendly and knowledgeable .

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The guys were nice, informative and quick..

The guys were nice, informative and quick..

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No problemsGreat service Busy but take care of quickly

No problemsGreat service Busy but take care of quickly

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I asked about the max life oil price and i decided to go with what i have been using. They ended up giving me the max life by mi ...

I asked about the max life oil price and i decided to go with what i have been using. They ended up giving me the max life by mistake and when i going to pay the price was for the max life, they person did take off $25 for the mistake. I also did not see the old oil filter come out. I like to see that to make sure a new one is put on. Other than that the visit was good.

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The staff were friendly and efficient

The staff were friendly and efficient

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Quick and efficient.

Quick and efficient.

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Seemed like every couple of seconds they were trying to sell me on something new for my vehicle, whether it was upgraded oil, fi ...

Seemed like every couple of seconds they were trying to sell me on something new for my vehicle, whether it was upgraded oil, filters, bulbs, and such.

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Friendly people and was kind enough to offer a Military Discount

Friendly people and was kind enough to offer a Military Discount

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I always go to Valvoline for my oil change. The price is great. And the experience there every time is amazing! Amazing workers ...

I always go to Valvoline for my oil change. The price is great. And the experience there every time is amazing! Amazing workers there I think it’s awesome how they work as a team.!

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Staff is friendly and down to earth

Staff is friendly and down to earth

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I absolutely love the speed and accuracy of my visits. No cold, smelly waiting room with a channel on the tv I have no interest ...

I absolutely love the speed and accuracy of my visits. No cold, smelly waiting room with a channel on the tv I have no interest in. Everyone is so friendly and I do like to listen to the employees interact with each other. I feel my car has value there and is treated like they would treat their own. No pressure sales makes me more likely to buy additional items like wiper blades even though i could probably get them cheaper elsewhere.

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Service attitude

Service attitude

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Wait outside the station and another vehicle jumping line

Wait outside the station and another vehicle jumping line

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Every time I come everyone is friendly and efficient.

Every time I come everyone is friendly and efficient.

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Everyone was really friendly. They were knowledgeable. Did a great job quickly.

Everyone was really friendly. They were knowledgeable. Did a great job quickly.

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They had a problem with the oil filter that was installed by valvoline

They had a problem with the oil filter that was installed by valvoline

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Very friendly service and answered all my questions

Very friendly service and answered all my questions

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Quick and friendly.

Quick and friendly.

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Always professional, friendly staff. Very good service. Attention to detail (tire pressure, fluids, oil filled to appropriate ...

Always professional, friendly staff. Very good service. Attention to detail (tire pressure, fluids, oil filled to appropriate level, cleaning off the hood of the car, double checking that all caps, etc replaced and secure). Quick service.

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Price was way too high for an oil change

Price was way too high for an oil change

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I believe the price you charge for a full synthetic oil change is too high at $100.00.

I believe the price you charge for a full synthetic oil change is too high at $100.00.

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Knowledge

Knowledge

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decent prices and had a good coupon

decent prices and had a good coupon

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Jason, the store manager, helped explain to me some misconceptions I had regarding the condenser in my Honda CRV. Based upon his ...

Jason, the store manager, helped explain to me some misconceptions I had regarding the condenser in my Honda CRV. Based upon his experience with working on several Hondas over the years, I trusted his explanation very much.

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The professionalism of the staff, when they encountered an issue the tech did not know the manager and asst manager came to help ...

The professionalism of the staff, when they encountered an issue the tech did not know the manager and asst manager came to help out.

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The service has been continually excellent with every visit which is very meaningful and assuring to me. Thank You for all your ...

The service has been continually excellent with every visit which is very meaningful and assuring to me. Thank You for all your good work.

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Friendly staff very well at exposing everything

Friendly staff very well at exposing everything

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The manager was running around doing multiple tasks and was still super friendly and attentive to my vehicle. I had a really goo ...

The manager was running around doing multiple tasks and was still super friendly and attentive to my vehicle. I had a really good experience from the moment I called into the store to the time I left.

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Nice people working which makes for a great visit

Nice people working which makes for a great visit

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I really enjoyed my visit and will be sure to come back. I love the fact that i did not have to exit my vehicle and that they sh ...

I really enjoyed my visit and will be sure to come back. I love the fact that i did not have to exit my vehicle and that they shared with me everything they did while doing it and they were very professional. Wonderfully done.!

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I’m always satisfied with the service. The guys are great, work quickly and always provide great service with recommendations fo ...

I’m always satisfied with the service. The guys are great, work quickly and always provide great service with recommendations for necessary upgrades.

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Coustomer service was great on all aspects even though the guys were completely slammed.

Coustomer service was great on all aspects even though the guys were completely slammed.

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The representatives that work there now are very courteous and greeted us when we arrived and thanked us as we were leaving. So ...

The representatives that work there now are very courteous and greeted us when we arrived and thanked us as we were leaving. Some of the other people that have worked there in the past weren't as courteous.

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Very professional, quick and thorough. Only somewhat likely to return to this particular Vioc because it is about 30 miles from ...

Very professional, quick and thorough. Only somewhat likely to return to this particular Vioc because it is about 30 miles from my house. Serviced during work trip. I have used your service for decades at various locations in multiple states and this trip was one of the better.

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Felt guy was experienced as he knew how to reset my oil indicator easily!

Felt guy was experienced as he knew how to reset my oil indicator easily!

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The manager had me in and out in no time.

The manager had me in and out in no time.

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Jason always does a wonderful job!!

Jason always does a wonderful job!!

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Well run.

Well run.

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The team at my local location is always professional and timely with my service. I typically have great service and only get my ...

The team at my local location is always professional and timely with my service. I typically have great service and only get my oil changed here because of the reliability that I have come to trust through the years. Great Job Guys!!

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Guys were friendly and through. Everyone was very professional, experienced guy was helping another worker and seemed to be doi ...

Guys were friendly and through. Everyone was very professional, experienced guy was helping another worker and seemed to be doing a good job.

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It was quick and easy.

It was quick and easy.

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It's the price. That's all.

It's the price. That's all.

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The explanation of services, and the discussion about services we might want to have done, especially with no pressure, is one o ...

The explanation of services, and the discussion about services we might want to have done, especially with no pressure, is one of the main reasons I continue to return to Valvoline Instant Oil Change, and this location. The service people were friendly and professional. They accomplished the service in a very reasonable amount of time.

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Professional and timely.

Professional and timely.

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The manager and technicians who worked on my car were friendly, knowledgeable, and extremely pleasant to work with. They not onl ...

The manager and technicians who worked on my car were friendly, knowledgeable, and extremely pleasant to work with. They not only explained what they were doing and answered all my questions, but they also explained what preventive things to look for to help me in the future. I truly appreciated it. There was also a newer employee who was really helpful and pleasant to talk to.

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The service was quick and efficient as usual, the best part to me though, was even though they had me wait outside behind bay 3, ...

The service was quick and efficient as usual, the best part to me though, was even though they had me wait outside behind bay 3, when Bay 2 opened sooner than Bay 3 did they had me switch with a truck that had pulled in after me so that we were still served in the order we had arrived.

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Fast,friendly service

Fast,friendly service

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They were extremely courteous and kind best deal in town for What services I received

They were extremely courteous and kind best deal in town for What services I received

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I've got to the valvoline guys in Amelia for years, they've always been my favorite

I've got to the valvoline guys in Amelia for years, they've always been my favorite

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This trip was for air in my tires and new wiper blades. We were in and out in less than 10 minutes. The guys did have another ca ...

This trip was for air in my tires and new wiper blades. We were in and out in less than 10 minutes. The guys did have another car they were working on as well. Their speed and efficiency were top notch!

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Because I always feel as if there is room for improvement.

Because I always feel as if there is room for improvement.

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I bought my car new and have only let the technicians at Valvoline service my car including tire rotation ect.

I bought my car new and have only let the technicians at Valvoline service my car including tire rotation ect.

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It was just a great overal experience couldn’t ask for anything better!

It was just a great overal experience couldn’t ask for anything better!

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Everyone was knowledgeable, and friendly. Did not make me feel pressured to buy anything additional.

Everyone was knowledgeable, and friendly. Did not make me feel pressured to buy anything additional.

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It was expensive

It was expensive

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Great customer service. And the technicians are upbeat friendly and enthusiastic about their jobs.

Great customer service. And the technicians are upbeat friendly and enthusiastic about their jobs.

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fast friendly service

fast friendly service

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The people were friendly and knowledgeable and thorough .

The people were friendly and knowledgeable and thorough .

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the $20.00 discount made the oil change affordable and the workers made it a pleasant experience

the $20.00 discount made the oil change affordable and the workers made it a pleasant experience

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Quick friendly service

Quick friendly service

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Price was awful high

Price was awful high

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Kind of shocked at price for a cabin air filter for my car. $39.00Went on line and saw prices under $15.00 Doubt I let Valvol ...

Kind of shocked at price for a cabin air filter for my car. $39.00Went on line and saw prices under $15.00 Doubt I let Valvoline replace any more filters.

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Staff courteous and respectful.

Staff courteous and respectful.

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Amelia is the best!

Amelia is the best!

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Jason is very knowledgeable about Hondas and is always very courteous.

Jason is very knowledgeable about Hondas and is always very courteous.

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Got in and got out with nice staff

Got in and got out with nice staff

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The guys were nice and treated us fairly.

The guys were nice and treated us fairly.

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The employees worked together as a cohesive team.

The employees worked together as a cohesive team.

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The boys that interacted with me were professional and courteous!!

The boys that interacted with me were professional and courteous!!

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Clint is awesome! I trust him to provide me guidance on what services my Jeep needs without trying to oversell me. I drive out o ...

Clint is awesome! I trust him to provide me guidance on what services my Jeep needs without trying to oversell me. I drive out of my way to go to this location bc I trust Clint so much. Won’t go anywhere else.

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Friendly service and great price with coupon.

Friendly service and great price with coupon.

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very polite and professional

very polite and professional

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Jerome was very friendly and proffesional. He's a top notch employee with advancement potential!

Jerome was very friendly and proffesional. He's a top notch employee with advancement potential!

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Quick, professional oil change w/o pressure for other sales. Basic maintenance items looked at and friendly staff. Great price ...

Quick, professional oil change w/o pressure for other sales. Basic maintenance items looked at and friendly staff. Great price w/ coupon.

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Courtiuos,friendly ,knowlegeable,over all the techs were very good at what they do

Courtiuos,friendly ,knowlegeable,over all the techs were very good at what they do

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The staff at my local Valvoline were very nice

The staff at my local Valvoline were very nice

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Keep up the great work!!!

Keep up the great work!!!

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Very nice and professional service.

Very nice and professional service.

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Great customer service.

Great customer service.

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Jason and Clinton were awesome

Jason and Clinton were awesome

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The Manager was very friendly and the team was able to get me back on the road in less than 15 minute.

The Manager was very friendly and the team was able to get me back on the road in less than 15 minute.

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This was my 3rd visit to this place and they have consistently provided great service at a fair price. The guys are friendly and ...

This was my 3rd visit to this place and they have consistently provided great service at a fair price. The guys are friendly and don’t talk down to me like other oil change places have done in the past. Plus when I told the attendant I was in a hurry and just wanted an oil change he didn’t try and sell me a bunch of other stuff. I really like this shop and will continue to use it.

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Goo d service

Goo d service

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Great service and done in a timely manner

Great service and done in a timely manner

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friendly and knowledgeable staff

friendly and knowledgeable staff

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Because they did a full check before and after to make sure nothing was forgotten

Because they did a full check before and after to make sure nothing was forgotten

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Friendly people. Competent service.

Friendly people. Competent service.

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Because they asked about the cabin filter, in the past no one ever mentioned it.

Because they asked about the cabin filter, in the past no one ever mentioned it.

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Great service with minimum wait time.

Great service with minimum wait time.

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Staff was very friendly and explained what they were doing .

Staff was very friendly and explained what they were doing .

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I like the computer screens to watch the work being done

I like the computer screens to watch the work being done

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Been using valvoline instant oil change for years . Every visit has been great

Been using valvoline instant oil change for years . Every visit has been great

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The staff was very helpful and polite. They made me feel very welcomed! They did there job well and efficiently. They always ke ...

The staff was very helpful and polite. They made me feel very welcomed! They did there job well and efficiently. They always kept me aware of what they were doing.

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The guys were great!! I just paid alittle more than last time and I use a coupon too.

The guys were great!! I just paid alittle more than last time and I use a coupon too.

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the staff was very friendly and efficiant

the staff was very friendly and efficiant

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Great team very efficient and thoughtful

Great team very efficient and thoughtful

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Guys are factual and direct. They explained satisfactorily why a 19.99 oil change cost an additional 13.00+ or - because my eng ...

Guys are factual and direct. They explained satisfactorily why a 19.99 oil change cost an additional 13.00+ or - because my engine required 7+ quarts of oil. Your oil is expensive.o

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They were training a new employee and pointed out when he did things or of order, but didn't correct the oversight. For instance ...

They were training a new employee and pointed out when he did things or of order, but didn't correct the oversight. For instance, the new guy had me start the vehicle do he could confirm oil pressure, then head new shut it off. It was pointed out that he should wait until those under the vehicle check for leaks and give the go ahead to shut it off, but they didn't have me restart it. I never heard those below say everything was OK.

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First time changing oil with outside (non-ford dealer) resource. Expensive oil change, Ford full service with tire rotation was ...

First time changing oil with outside (non-ford dealer) resource. Expensive oil change, Ford full service with tire rotation was $65, you with no rotation $85. That's a loyalty kill.I was highly satisfied by the service, your price will make me go back to Beechmont Ford, which I don't want to do. Have a great day.

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quick friendly service

quick friendly service

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Few retail reach that high of a rating the bar is high

Few retail reach that high of a rating the bar is high

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Politeness if all the staff

Politeness if all the staff

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the staff were so great. Friendly. Made sure me and my son were ok and not stressed. It was our first visit and will definite ...

the staff were so great. Friendly. Made sure me and my son were ok and not stressed. It was our first visit and will definitely return

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The guys that worked at this location really snapped to work. The manager was very informative about oil and my car. He was al ...

The guys that worked at this location really snapped to work. The manager was very informative about oil and my car. He was also informative about cleaning the valves in GDI engines and told me that Valvoline will be offering a new service to clean out the valves in the near future which will add life to my car by performing this preventative maintenance. I really appreciated that because if I did not take my car back to Valvoline I still know about something that will help my car longivity.

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Fast,friendly service Shud have price list for services posted, did not see one

Fast,friendly service Shud have price list for services posted, did not see one

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Very friendly, service. They were knowledgeable, and explained every step of service.

Very friendly, service. They were knowledgeable, and explained every step of service.

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My car was ticking before I went. After my visit it wasn't so the oil change and/or radiator flush made a huge difference! I'm n ...

My car was ticking before I went. After my visit it wasn't so the oil change and/or radiator flush made a huge difference! I'm not scared to drive my car anymore! I was sure it was going to break down within the next week.

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Fast and great service

Fast and great service

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I switched to Valvoline IOC due to my dissatisfaction with my car dealership service department. I trust the Valvoline brand an ...

I switched to Valvoline IOC due to my dissatisfaction with my car dealership service department. I trust the Valvoline brand and have had very good experiences at this location. I also appreciate the savings over dealership prices. Getting service done in a few minutes at VIOC versus waiting all day at the dealership is awesome. Thank the staff for me please. They do a great job.

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Didn't have to wait..service was quick and friendly

Didn't have to wait..service was quick and friendly

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perform good service. answer questions. knowledgeable.

perform good service. answer questions. knowledgeable.

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Jason was informative &educated me on my needs as i knew some issues but not all..no pressure..He is a very comfident worker kno ...

Jason was informative &educated me on my needs as i knew some issues but not all..no pressure..He is a very comfident worker knowledgeable & efficient..I was amazed watching all the techs do their job--'It should be set to music🎶..Ive been telling neighbors & friends.My husband is taking his car in next👍

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Staff very profession in actions and appearance.

Staff very profession in actions and appearance.

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because you can see everything they are doing and they work as a team and they treated me with respect and that' rare these days ...

because you can see everything they are doing and they work as a team and they treated me with respect and that' rare these days thank you.

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Quick, easy and painless...plus, it's a close proximity to my house.

Quick, easy and painless...plus, it's a close proximity to my house.

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The technician that typed in the info was so thorough. He knew his work good.

The technician that typed in the info was so thorough. He knew his work good.

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I take all three of my cars there and they are always the same guys who work there. Have gotten to know them and trust them. One ...

I take all three of my cars there and they are always the same guys who work there. Have gotten to know them and trust them. One of the guys (who was not there this visit) knows a lot about Jeeps and he helped me get my window back in my jeep convertible. Went above and beyond.

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used a cupon but was still preesred to upgrade

used a cupon but was still preesred to upgrade

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Quick. Professional. Priced high but worth the peace of mind.

Quick. Professional. Priced high but worth the peace of mind.

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Prices are no longer posted on the wall. I had a $12.00 off coupon and the oil change still cost me 51.23. The manager was ver ...

Prices are no longer posted on the wall. I had a $12.00 off coupon and the oil change still cost me 51.23. The manager was very polite and was doing his job to tell me about other services that could also be offered--however, it is an annoying policy that Valvoline requires from their employees. I would much prefer to be asked, "Would you like to know about additional services?" rather than to have to sit and listen to gas treatment, tire rotation, cabin filter, radiator service, etc.....just change the oil as requested and do it quickly!!!!! I used to appreciate going to Valvoline because it was more convenient than making an appointment with my mechanic. Back then you could get in/out quickly on the way to other errands. Now, it is so annoying with the up-sell that I would rather make the appointment somewhere else than have to sit an listen to a list of services I don't want.

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Very nice workers and service was done quickly.

Very nice workers and service was done quickly.

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I think the oil change was overpriced. And definitely the cabin air filter was WAY overpriced-- I could get the same filter Valv ...

I think the oil change was overpriced. And definitely the cabin air filter was WAY overpriced-- I could get the same filter Valvoline charged me $39.99 for at Advanced Auto Parts for $19.99. Believe me, that won't happen again.I will be returning to Wal-Mart for my oil changes in the future.

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The price for an oil change is too high

The price for an oil change is too high

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They were accurate and respectful on a timely manor. No sales pitch not pushy.

They were accurate and respectful on a timely manor. No sales pitch not pushy.

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Customer service was great. No waiting. .

Customer service was great. No waiting. .

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It is convenient and trustworthy.

It is convenient and trustworthy.

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This was the BEST oil change experience I have ever had. I will definitely be coming back. These guys went above and beyond!!! T ...

This was the BEST oil change experience I have ever had. I will definitely be coming back. These guys went above and beyond!!! They were very helpful and professional. Top notch service. I couldn't have asked for better service!

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Price of coupons and wait time

Price of coupons and wait time

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The price.

The price.

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They took care of the problems with my car . Very accurate and Knowledgeable and very very Respectful a great team of workers

They took care of the problems with my car . Very accurate and Knowledgeable and very very Respectful a great team of workers

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Highly knowledgeable and quick. Staff knew exactly why they were doing.

Highly knowledgeable and quick. Staff knew exactly why they were doing.

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All of the associates were super polite and friendly. They went over the manufacturer suggestions but only mentioned the service ...

All of the associates were super polite and friendly. They went over the manufacturer suggestions but only mentioned the services they could see I should probably do and didn't pressure me to buy more.

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The people there are always very friendly and give me confidence that they know what they're doing.

The people there are always very friendly and give me confidence that they know what they're doing.

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Always pleasant experience, everyone very professional and caring, we have always been satisfied, we know em we love em!!

Always pleasant experience, everyone very professional and caring, we have always been satisfied, we know em we love em!!

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EXCELLENT CUSTOMER SERVICE!!

EXCELLENT CUSTOMER SERVICE!!

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Employees worked as a team together. Oil / filters changed and I was on my way.

Employees worked as a team together. Oil / filters changed and I was on my way.

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Quick friendly service. Forgot to check my lights tho...

Quick friendly service. Forgot to check my lights tho...

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The crew is professional and is willing to be conversational and friendly. That is a big part of why I come back to this locati ...

The crew is professional and is willing to be conversational and friendly. That is a big part of why I come back to this location. I do not feel pressured to get services here, which is also nice.

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I have always went to the same place for my mustang

I have always went to the same place for my mustang

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Always kind and courteous. Knowledgeable about services.

Always kind and courteous. Knowledgeable about services.

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They were helpful and found me discounts for both my vehicles.

They were helpful and found me discounts for both my vehicles.

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Friendliness of the staff is a key driver of my positive feelings toward my experience. Of course staff knowledge and expertise ...

Friendliness of the staff is a key driver of my positive feelings toward my experience. Of course staff knowledge and expertise is the primary reason I continue to return to Valvoline Instant Oil Change.

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Clinton and Jason were very helpful!!!They always are!

Clinton and Jason were very helpful!!!They always are!

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The guy was a little chatty. Just personal preference

The guy was a little chatty. Just personal preference

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Took a little while

Took a little while

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The staff and especially Jason were friendly, knowledgeable and very professional. Job was done in a timely manner! Shop was ver ...

The staff and especially Jason were friendly, knowledgeable and very professional. Job was done in a timely manner! Shop was very clean!

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Great customer service. Not pushy. Got the job done quickly.

Great customer service. Not pushy. Got the job done quickly.

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Everybody was fast and efficient, very courteous. Thats why I chose Valvolene.

Everybody was fast and efficient, very courteous. Thats why I chose Valvolene.

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Professional and friendly staff.

Professional and friendly staff.

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I thought they did a great job. They gave a suggestions list to take home and suggested I got a new serpentine belt (which I had ...

I thought they did a great job. They gave a suggestions list to take home and suggested I got a new serpentine belt (which I had just replaced) so I am not sure who checked that but it was not accurate.

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I chose to not wait in my truck. It was difficult to get out to go inside. They seemed to be surprised that I wanted to go insid ...

I chose to not wait in my truck. It was difficult to get out to go inside. They seemed to be surprised that I wanted to go inside.

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The friendliness and knowledge of the staff. Also the service and how timely everyone is taken care of. I love being able to sta ...

The friendliness and knowledge of the staff. Also the service and how timely everyone is taken care of. I love being able to stay in my vehicle as I have 3 small children.

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The service was great

The service was great

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Always quick and professional.

Always quick and professional.

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Every thing went very good.

Every thing went very good.

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Took care of the issue immediately

Took care of the issue immediately

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I did not notice at the time, but I saw when the stickle was nut in the window, they used the wrong grade of oil. The car engine ...

I did not notice at the time, but I saw when the stickle was nut in the window, they used the wrong grade of oil. The car engine should have 10w30, not 5w30. I have had the car more than 15 years, and it is, I hope the last car I will purchase. That's why I take immediater care of any problem. Thanks, Skip Bacon,

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Excellant

Excellant

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No waiting and very friendly attitude.

No waiting and very friendly attitude.

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excellent service

excellent service

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Understaffed, didn't seem to be focal point, a lot of running between cars.service rep was good and clear, help was minimal. See ...

Understaffed, didn't seem to be focal point, a lot of running between cars.service rep was good and clear, help was minimal. Seem to have lost that warm fuzzy feeling I used to get when I came in! I've been coming for years to that one!

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They took me right in and started on my car right away.

They took me right in and started on my car right away.

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Quick and courteous as well as knowledgeable.

Quick and courteous as well as knowledgeable.

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The guys were very friendly, no pressure and very fast service...

The guys were very friendly, no pressure and very fast service...

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Management an staff are always willing to go the extra mile to make sure my car is safe for the road always answering any questi ...

Management an staff are always willing to go the extra mile to make sure my car is safe for the road always answering any question small or large I always enjoy my visit

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Also working to help keep my car running at highest performance

Also working to help keep my car running at highest performance

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They struggled quite a bit with the air filter housing and I felt obligated to double check it soon after the visit. Upon check ...

They struggled quite a bit with the air filter housing and I felt obligated to double check it soon after the visit. Upon check it was secure however there was oil residue all over the top of engine cover that could have been cleaned off before finishing. I cleaned myself.

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Everyone was very nice. they made suggestions but did not pressure me into purchasing. I did not have to wait very long for work ...

Everyone was very nice. they made suggestions but did not pressure me into purchasing. I did not have to wait very long for work to be completed.

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quick service. Very professional.

quick service. Very professional.

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Normally, I am very satisfied and feel comfortable leaving after work has been done. However, this time the guy who worked on my ...

Normally, I am very satisfied and feel comfortable leaving after work has been done. However, this time the guy who worked on my car did not seem as though he knew what he was doing and I became a little nervous.

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Price point is a little too high

Price point is a little too high

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Great staff. Makes it easy to get my car taken care of.

Great staff. Makes it easy to get my car taken care of.

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very friendly and polite down to earth guys quick affordable

very friendly and polite down to earth guys quick affordable

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I was satisfied. .I will use you again.

I was satisfied. .I will use you again.

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They were very professional

They were very professional

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Prices are not posted, or else they are in such small print that older customers are left in the dark as to what they will be as ...

Prices are not posted, or else they are in such small print that older customers are left in the dark as to what they will be asked to pay until after the job is complete.

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Informative, friendly and nice attendant

Informative, friendly and nice attendant

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Very friendly and knowledgable I was very pleased with their attitude

Very friendly and knowledgable I was very pleased with their attitude

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No issue, I just think the oil change itself is over-priced by about $20. Definitely willing to pay a bit more than a normal aut ...

No issue, I just think the oil change itself is over-priced by about $20. Definitely willing to pay a bit more than a normal auto shop for the convenience, but I still think it's over-priced

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This crew is absolutely incredible! I'm a true car enthusiast and a business manager, so naturally I'm pretty critical of the se ...

This crew is absolutely incredible! I'm a true car enthusiast and a business manager, so naturally I'm pretty critical of the service I receive at places such as this. Upper management needs to show some recognition to this team and use it as a training store for others. I'll definitely be back!

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Good friendly services just wish the price was a little lower

Good friendly services just wish the price was a little lower

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I was in and out real quick. The guys that worked on my car were great. I have gotten my oil changed here before and I will cont ...

I was in and out real quick. The guys that worked on my car were great. I have gotten my oil changed here before and I will continue to got to this particular shop because of the service I recieve

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The employees were friendly and professional. They showed a sense of urgency

The employees were friendly and professional. They showed a sense of urgency