RECENT REVIEWS
Lavelle B.
3/14/2026
2.0 out of 5.0
I recently brought my vehicle in for service, and when I left, I noticed the tires did not appear to have the proper air pressure. The next day I also began hearing a ticking noise, which concerned me, so I returned to have it checked.
When I arrived and asked a service technician to check the tires, he questioned why I thought they needed to be checked and mentioned that I had already been there the other day. I explained that I understood someone was in training at the time and that the tires may not have been filled to the correct pressure.
I do want to say that the manager was very polite and took the time to speak with me, which I appreciated. However, the staff member I spoke with was not very polite and seemed to have a negative attitude. The interaction did not reflect the level of customer service I expected.
I simply wanted my concerns taken seriously and addressed professionally.
Tamra F.
3/14/2026
2.0 out of 5.0
Staffing shortage caused long wait times. However, I was more disappointed when I was told I needed a new battery. I explained I was a Triple A premier member and would get a battery from them. I was also told my car required a transmission flush and a new engine filter and declined all services. I made a special trip to Triple A and explained employees at Valvoline had just told me I needed a new battery. So, the manager and a tech brought their tester and informed me my battery was still in the green and should be good for another year or more. Upselling and deceiving customers to persuade them to buy extra products and services is a dishonest practice and will hurt business in the long run.
Valvoline Instant Oil Change
Hi, Tamra. Thank you for reaching out. My name is Jamie, and I work for the VIOC Social Media team. I'm sorry to hear about your recent visit to this location; I understand how frustrating this must have been. We would love to discuss this further, email the Social Team at CCSocial@Valvoline.com, be sure to include your VIN so we can pull your service history and pinpoint your review!
The L.
3/14/2026
5.0 out of 5.0
I recently brought my vehicle in for service, and when I left, I noticed the tires did not appear to have the proper air pressure. The next day I also began hearing a ticking noise, which concerned me, so I returned to have it checked.
When I arrived and asked a service technician to check the tires, he questioned why I thought they needed to be checked and mentioned that I had already been there the other day. I explained that I understood someone was in training at the time and that the tires may not have been filled to the correct pressure.
I do want to say that the manager was very polite and took the time to speak with me, which I appreciated. However, the staff member I spoke with was not very polite and seemed to have a negative attitude. The interaction did not reflect the level of customer service I expected.
