Valvoline Instant Oil Change

How many people so far trust you all A lot a people I bet Employees survey check to messages tell you are free

To Whom It May Concern, I am writing to formally complain about a service experience I had at your Parma Day Drive location on Sunday, January 4th around 4:45 PM. I have been a loyal customer of this specific Valvoline location for over ten years and have brought all four of my family’s vehicles there consistently. Until this visit, I have never had a negative experience. Unfortunately, this visit was completely unacceptable. From the moment I arrived, the technician assisting me was visibly aggravated by the volume of cars, short with her responses, and clearly more focused on rushing customers out than providing the service I paid for. Standard items that are always checked at this location — tire pressure, air filters, and lights — were skipped entirely unless I explicitly asked. When I pointed out that my driver-side headlight was burned out and asked if the bulb was in stock, I was met with a rude and dismissive “no,” followed by a sarcastic claim that she already knew exactly which bulb my vehicle takes — without checking. It was obvious she had no intention of confirming and simply wanted to move on. Even basic tire pressure checks were not performed until I requested them, and my request was met with attitude and irritation. When I stated — calmly — that I paid for a service and expected it to be completed regardless of the time of day, I received a smart-ass comment under her breath. I understand that being busy late in the day can be stressful. However, that does not excuse cutting corners, skipping services, or treating customers with disrespect. This individual is a poor representative of your brand and single-handedly turned a long-time loyal customer into someone now actively considering other service providers. I do not typically send complaint emails, which should tell you how far below expectations this experience was. I would appreciate acknowledgment of this issue and an explanation of how this location ensures customers receive the full service they pay for — regardless of how busy the shop is or what time they arrive. Sincerely, Mike Madal