Welcome. The Darrow Road Valvoline Instant Oil Change is located approximately .5 miles south of JoAnn Fabrics HQ near the intersection of Darrow Rd and Norton Rd next to McDonald's. Matthew Olesh, Manager
1256 reviews
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Get a drive thru oil change in about 15 minutes. So quick you won’t even have to leave your car.
Conveniently located in your neighborhood. More than 900 locations nationwide.
Friendly, certified technicians. Our techs complete 270 hours of training in an ASE-certified program.
Save now with these great offers.
Valvoline™ Full-Service Conventional Oil Change
Offer Details
Includes up to 5 quarts of Conventional oil, filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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Valvoline™ Full-Service Full Synthetic or Synthetic Blend Oil Change
Offer Details
Includes up to 5 quarts of Synthetic Blend, Full Synthetic or Diesel oil (diesel quarts may vary; see store for details), filter (prem. extra), lube and maintenance check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.
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| Make | Model | Year |
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myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING
SERVICE
TIRE
ROTATION
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
Looking for a specific service?
FIND A STOREDid You Know?
The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:
Our skilled technicians are rigorously trained in an ASE-certified training program
For most of our services, you won’t even have to leave your car
On average, you’ll save up to 20%–50% on non-oil change services over the dealer1
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
FULL-SERVICE
OIL CHANGE
TRANSMISSION
SERVICE
RADIATOR
SERVICE
HEADLIGHT/TAILLIGHT
REPLACEMENT
AIR FILTER
REPLACEMENT
FUEL SYSTEM
CLEANING SERVICE
FULL-SERVICE OIL CHANGE
Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.
TRANSMISSION SERVICE
Help keep your gears shifting smoothly. Get your transmission fluid replaced in about 20 minutes – often at a cost below your dealership.
RADIATOR SERVICE
Help reduce the risk of cooling system failure. Get your radiator fluid replaced in about 20 minutes – often at a cost below your dealership.
HEADLIGHT/TAILLIGHT REPLACEMENT
Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.
AIR FILTER REPLACEMENT
Help restore clean air flowing to your engine for better performance. Get your air filter replaced during the same amount of time it takes to get an oil change.
FUEL SYSTEM CLEANING SERVICE
Help clean and protect your fuel system. Get your fuel system cleaned in the same amount of time it takes to do an oil change.
SERPENTINE BELT REPLACEMENT
Help protect you alternator, power steering, cooling water pump and air conditioner from loss of power. Get your worn serpentine belt replaced.
BATTERY REPLACEMENT
Help make certain your battery has an appropriate charge. Get your battery checked. If your battery is losing charge, and at increased risk for failure, we can replace it in about 15 minutes.
AIR CONDITIONING SERVICE
Help stay cool in warmer weather. Get your AC checked and recharged in about 30 minutes – often at a cost below your dealership.
TIRE ROTATION
Help prevent the uneven tread wear that can lead to poor handling and traction. Get your tires rotated in about 15 minutes.
DIFFERENTIAL FLUID REPLACEMENT
Help protect your gears. Get your differential fluid replaced in about 10 minutes per differential– often at a cost below your dealership.
WINDSHIELD WIPER REPLACEMENT
Help improve road visibility. Get your worn windshield wiper blades replaced in the same amount of time it takes to get an oil change.
SERPENTINE BELT
REPLACEMENT
BATTERY
REPLACEMENT
AIR CONDITIONING
SERVICE
TIRE
ROTATION
DIFFERENTIAL FLUID
REPLACEMENT
WINDSHIELD WIPER
REPLACEMENT
Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.
* U.S. Department of Energy, fueleconomy.gov
Ed W
Service was quick and efficient
Service was quick and efficient
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Jim C.
Always professional and courtesy no pressure for other services
Always professional and courtesy no pressure for other services
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Cowboys Fan
Great employees who work well with one another -- good communication - good spirit at this facility. They are well-trained and ...
Great employees who work well with one another -- good communication - good spirit at this facility. They are well-trained and managed.
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AP
Friendly and hardworking staff
Friendly and hardworking staff
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Wetz7
Prompt courteous and pricing was fair. Good customer experience
Prompt courteous and pricing was fair. Good customer experience
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Donna m
Great customer service. Nice workers.
Great customer service. Nice workers.
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John B
Always quick and friendly
Always quick and friendly
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Bob F.
Just stopped in for tire check Service was prompt and friendly
Just stopped in for tire check Service was prompt and friendly
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Gina W
Staff friendly , efficient and knowledgeable
Staff friendly , efficient and knowledgeable
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KEF
Everything was great! Always so nice, efficient, and does a great job!
Everything was great! Always so nice, efficient, and does a great job!
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Deelian
I am highly satisfied because as soon as I came in there they attended me in a courteous manner the representative was knowledg ...
I am highly satisfied because as soon as I came in there they attended me in a courteous manner the representative was knowledgeable and was kind, the whole team was overall great. This was truly a great experience, I would recommend Valvoline to anyone!
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Darla K.
Not sure
Not sure
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Kaye
The manager was personal and took the time to discuss the product and service. Entire staff was pleasant and attentive.
The manager was personal and took the time to discuss the product and service. Entire staff was pleasant and attentive.
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Bird
The fact that the company is giving special needs person's , the chance to work is wonderful !
The fact that the company is giving special needs person's , the chance to work is wonderful !
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Brittany A
There was a really long wait for service.
There was a really long wait for service.
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Kim M
They all were very nice and respected you. All seemed to be in a good mood, which is uncommon now and days when you go somewher ...
They all were very nice and respected you. All seemed to be in a good mood, which is uncommon now and days when you go somewhere. Very knowledgeable about how the work is to be done.
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Kevin B.
I had been to this VIOC before and while the price seems high, I have always before appreciated the service and the professional ...
I had been to this VIOC before and while the price seems high, I have always before appreciated the service and the professional atmosphere. On this visit, there was evidently tension among the the technicians because they were speaking with each other unprofessionally (not to me but in my presence). For example, one said to the other, "I am serious when I tell you, don't call me boy!". The atmosphere lacked teamwork and professionalism. The other issue is my tail light lamp was blown. I mentioned that I needed it replaced. The first technician said it was working. When I turned my car on, the warning light on my dash illuminated. So I told the next service tech that I needed a tail light. He looked and said it was working. I then had to leave my vehicle and point to the tail light that was not working. They then changed the bulb, but it did not leave me with the impression that the attention to detail was adequate in other, more technical areas that I cannot see. These are the two main pieces of feedback from my last visit.
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Chuck P.
do not like all the questions about add ons.
do not like all the questions about add ons.
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DeaF
The staff was friendly and professional.
The staff was friendly and professional.
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Kat
quick, efficient service without the hassle of scheduling an appt or waiting at a dealership for hours on end. customer of 25 y ...
quick, efficient service without the hassle of scheduling an appt or waiting at a dealership for hours on end. customer of 25 years
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Margo M
The associate was not only friendly but very knowledgeable about the concerns I had. Great representative of your business!
The associate was not only friendly but very knowledgeable about the concerns I had. Great representative of your business!
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Danielle C
Friendly, Honest staffI didn’t need to get out of the car
Friendly, Honest staffI didn’t need to get out of the car
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Unknown
Other shops don't compare
Other shops don't compare
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Joe L
your staff was great. very personable. they promoted your company well. I will definitely return to this location for my next ...
your staff was great. very personable. they promoted your company well. I will definitely return to this location for my next oil change.
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Don H
Very friendly and courteous staff
Very friendly and courteous staff
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kdu
With this experience, I had an extremely friendly group of workers who were very eager to hear about how my day was going / tell ...
With this experience, I had an extremely friendly group of workers who were very eager to hear about how my day was going / tell me about their lives. It wasn't a pushed or awkward conversation (I typically wouldn't talk during a service visit), but the friendliness of the staff was so great.
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Jenny P
Very fast, friendly staff who was sure to keep me informed about everything they were doing. Plus I love the cameras where you a ...
Very fast, friendly staff who was sure to keep me informed about everything they were doing. Plus I love the cameras where you are able to see the guys underneath working
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Freddy D
Not over charged
Not over charged
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Anonymous
Great service didn’t have to wait long fast service
Great service didn’t have to wait long fast service
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Scott W.
The attendants were extremely courteous and helpful. The manager Julius is a wonderful guy and a man of integrity. I appreciate ...
The attendants were extremely courteous and helpful. The manager Julius is a wonderful guy and a man of integrity. I appreciate him and his crew very much.
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MarianG
Mechanics were very pleasant and courteous. I was in and out quickly. Mechanic who took care of the payment even found me a cou ...
Mechanics were very pleasant and courteous. I was in and out quickly. Mechanic who took care of the payment even found me a coupon. Good experience!
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Angela N
The service was great
The service was great
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welddiversified@aol.com
Men were busy and friendly. I was serviced by many men from different stations. I was wondering if THEY got all the parts put ba ...
Men were busy and friendly. I was serviced by many men from different stations. I was wondering if THEY got all the parts put back in place. Or was something forgotten.
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Keith
I was in quickly and was very happy with service
I was in quickly and was very happy with service
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frank d
friendly,quick, close to home
friendly,quick, close to home
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DavidC
It's quick, convenient, fair and no BS. Staff is always friendly and courteous, service always good.
It's quick, convenient, fair and no BS. Staff is always friendly and courteous, service always good.
MORE
Kona
Good value for the money
Good value for the money
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SA
I came in for an oil change and told them I needed to have an echeck and was pleased to find out that Valvoline offers this serv ...
I came in for an oil change and told them I needed to have an echeck and was pleased to find out that Valvoline offers this service free of charge. It was completed after the oil change and this saved me a trip to the the Ohio E check station. The attendants that helped me were very friendly and knowledgeable.
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Kitty
The servicemen were friendly and very professional. The seemed highly knowledgeable.I have recommended Valvoline to all my cow ...
The servicemen were friendly and very professional. The seemed highly knowledgeable.I have recommended Valvoline to all my coworkers ad friends.
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Chris M.
I was in and out in less than 15 minutes. They explained what needed checked and showed me what needed replaced. I usually don't ...
I was in and out in less than 15 minutes. They explained what needed checked and showed me what needed replaced. I usually don't go to instant oil change places because it's a little pricey. But for the convenience, it's worth it every once in awhile if you don't like waiting an hour or longer at your local mechanics shop or dealership.
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Michael H.
Had a radiator Flush and oil change which was completed faster than expected.
Had a radiator Flush and oil change which was completed faster than expected.
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topher92561
I have always received excellent service from any Valvoline I have used: From Florida to now, in Ohio.
I have always received excellent service from any Valvoline I have used: From Florida to now, in Ohio.
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Fabienne B
Very courteous staff went above and beyond. They even told my little boy in the back of the car a couple of kids’s jokes to make ...
Very courteous staff went above and beyond. They even told my little boy in the back of the car a couple of kids’s jokes to make sure he wasn’t bored. Please thank them for us! Great crew.
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Keyona D.
He did not explain the resetting of my oil light when I asked if they would reset it. Then at the end of my visit I was told ste ...
He did not explain the resetting of my oil light when I asked if they would reset it. Then at the end of my visit I was told step by step how to reset the light while the tech was outside my car which was fine but if he had told me that I would be resetting it at the end of my visit I would not have asked him twice if they were going to reset it. Also, I thought they had to reset it under the hook not in the cabin. I felt a bit sheepish.....
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Sandy25
The Gentleman there, were very nice, knowledgeable, and attentive.
The Gentleman there, were very nice, knowledgeable, and attentive.
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shermanajeffrey
I kind of brace when I come in to be upsold. The guy who worked on my car did a pretty good job of keeping it non pressuring (I' ...
I kind of brace when I come in to be upsold. The guy who worked on my car did a pretty good job of keeping it non pressuring (I'm in sales by the way). One of the machines at this location was broken to provide a service that is usually promoted in the bay.
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ToddL
Everyone was very helpful and knowledgeable, I never at any time felt pressured to purchase any more that I came in for, but bec ...
Everyone was very helpful and knowledgeable, I never at any time felt pressured to purchase any more that I came in for, but because of the knowledge of the staff I ended up purchasing additional work done and was very happy with the service on everything.
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S.B
Nice staff that were knowledgeable
Nice staff that were knowledgeable
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djr
The staff were very courteous and helpful! They were friendly and did not use high pressure sales tactics!
The staff were very courteous and helpful! They were friendly and did not use high pressure sales tactics!
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Robin H.
Friendly staff and very well managed.
Friendly staff and very well managed.
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John S
Courteous staff
Courteous staff
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Tortuguita
All personnel were friendly and professional. The service was prompt and Shane was excellent! Superb people person skills. Conne ...
All personnel were friendly and professional. The service was prompt and Shane was excellent! Superb people person skills. Conner & Gage seemed very knowledgeable and gave a friendly smile when completed the work. Great experience this time!
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Tommy W.
Your manager Julius met me outside, determined my needs and directed to bay 3.Inside was like a well oiled (no pun intended) mac ...
Your manager Julius met me outside, determined my needs and directed to bay 3.Inside was like a well oiled (no pun intended) machine. Everything was explained to me in terms I understood. My wife worked for Ford where I got my work done for years. She just retired so I drove in to your store to see what I thought. As soon as I met Julius I new I was at the best place.Thanks, Tom
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SAJ
My experience at Valvoline is always very pleasant. Technicians are always very pleasant and helpful and make me feel like a val ...
My experience at Valvoline is always very pleasant. Technicians are always very pleasant and helpful and make me feel like a valued customer.
MORE
Joe H
Friendly, thorough, quick
Friendly, thorough, quick
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Josh W
Professional and courteous staff, enjoyed watching the team get all jobs done in a timely fashion. Very good training
Professional and courteous staff, enjoyed watching the team get all jobs done in a timely fashion. Very good training
MORE
JMB
I have been going to valvoline for years...satisfied, so I keep going back!
I have been going to valvoline for years...satisfied, so I keep going back!
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BRut
I was very satisfied with them all at Valvoline. I've trusted Valvoline for many years. I prefer this Valvoline over the one clo ...
I was very satisfied with them all at Valvoline. I've trusted Valvoline for many years. I prefer this Valvoline over the one closer to me, on State Rd. The State Rd. store showed me the oil on the dipstick and it was black. That was years ago. That was after the oil was changed. Every time I go to the Darrow Rd. Valvoline, the oil is golden colored, like it's supposed to be.
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Dennis O.
It was a total team effort by everyone. Everyone had a task to do and they all were very efficient. I was very happy how quic ...
It was a total team effort by everyone. Everyone had a task to do and they all were very efficient. I was very happy how quickly my oil change was completed.
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nbell
Shane was extremely courteous and knowledgeable!! Very fast, perfect service. Thank you!
Shane was extremely courteous and knowledgeable!! Very fast, perfect service. Thank you!
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Happy
Our expectations were met and we were on our way. The Techs were professional and courteous . Thanks
Our expectations were met and we were on our way. The Techs were professional and courteous . Thanks
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Chad
Good customer service and friendliness
Good customer service and friendliness
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Brad Snyder Stow,Ohio
Very professional experience very very HAPY
Very professional experience very very HAPY
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Lisa B
I went there and men in that store were just as nice as could be. They even informed me that I had a tick in my engine (which I ...
I went there and men in that store were just as nice as could be. They even informed me that I had a tick in my engine (which I knew) but they wanted to make sure I did know about it. They seemed to enjoy being at their work.
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Gene F
I conversed greatly with the staff, what a great crew !! More importantly I witnessed a team that was absolutely fantastic helpi ...
I conversed greatly with the staff, what a great crew !! More importantly I witnessed a team that was absolutely fantastic helping/coaching/training each other with respect and compassion !!! I am a BIG fan of INCLUSION and had the great pleasure to chat with Sean and see his passion for the job/company/customer. He is a key person for my committed return. That said, the same is true for Casey, Julius, and Nathaniel !!! I ask of you to please recognize them directly of my GREAT EXPERIENCE !! I also ask that you place my comments in their Employee Records.
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Dan M
nice guys will be back
nice guys will be back
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SarahA
Communicated well, no pressure
Communicated well, no pressure
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Rebecca B.
The men did a wonderful job with a smile on their face. They all seemed to be genuinely happy to be there which is rare to see a ...
The men did a wonderful job with a smile on their face. They all seemed to be genuinely happy to be there which is rare to see at a business now a days. They were very friendly and did not pressure me, just facts.
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karen
the technician Evan was very good and nice to me
the technician Evan was very good and nice to me
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Esther N
Always great customer service - friendly & helpful staff.
Always great customer service - friendly & helpful staff.
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Dan R
Quick service just wish your oil change price for the fuill synthetic was cheaper.
Quick service just wish your oil change price for the fuill synthetic was cheaper.
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Donna H.
always very friendly and take the time to explain things. I like that they don't overcharge and I know if I don't need somethin ...
always very friendly and take the time to explain things. I like that they don't overcharge and I know if I don't need something, they will tell me. I trust them.
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Heather a
Friendly staffFirst oil change on new carShowed me all the filters and suchQuick for my busy life
Friendly staffFirst oil change on new carShowed me all the filters and suchQuick for my busy life
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MarkP
Service was good and fast and they didn’t try to sell me anything.
Service was good and fast and they didn’t try to sell me anything.
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Ed
Friendly, efficient group, allowed repeated coupon use.
Friendly, efficient group, allowed repeated coupon use.
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Katie May
Techs were awesome and weren’t pushy for me to get extra. I ended up getting more than i originally came in for (new filter and ...
Techs were awesome and weren’t pushy for me to get extra. I ended up getting more than i originally came in for (new filter and wiper blades) but the tech showed me what was wrong with my current ones and was honest about the necessity of changing them. Although I spent more than planned, I felt the techs were looking out for my best interest and my car.
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RAW
I was satisfied as usual, but not happy with the price for a tire rotation. I can get my tires rotated for free, but to save tim ...
I was satisfied as usual, but not happy with the price for a tire rotation. I can get my tires rotated for free, but to save time, decided to have it done while I got my oil changed. Had no idea it was going to be $24.99. I think that is ridiculous fir a tire rotation!!
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Tom H
My daughter was visiting from Dayton and we went to Valvoline after noting an oil leak on the driveway. Our Valvoline visit exce ...
My daughter was visiting from Dayton and we went to Valvoline after noting an oil leak on the driveway. Our Valvoline visit exceeded our expectations and she left for Dayton completely confident that her car would get her there safely.
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Jose A
The service was excellent and the time It took to complete was astounding.
The service was excellent and the time It took to complete was astounding.
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Buddly
Good people....good service!
Good people....good service!
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Carrie
Employees were friendly and performed work in a timely manner
Employees were friendly and performed work in a timely manner
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Dr Bob
Very friendly was greeted with a smile. I thought the techs were professional and did not try to up sell. I already told a fr ...
Very friendly was greeted with a smile. I thought the techs were professional and did not try to up sell. I already told a friend and he stated that's where he takes his car also very satisfied
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Kar24
Loved the staff and felt very comfortable with how they explained everything.
Loved the staff and felt very comfortable with how they explained everything.
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RobZ512
This site is very close to my house and I visit regularly for my oil changes. I only came in this time to have my tire pressure ...
This site is very close to my house and I visit regularly for my oil changes. I only came in this time to have my tire pressure checked. It was a quick service, no waiting.
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Tbone
over priced in my opinionoil change shouldnt be 60 plus dollars
over priced in my opinionoil change shouldnt be 60 plus dollars
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Dave
Been coming for years, very professional
Been coming for years, very professional
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Donny
Great service and fast too. The staff was so friendly and nice . Love you guys
Great service and fast too. The staff was so friendly and nice . Love you guys
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warren g
I thought $39.99 for a cabin air filter was a bit excessive, had I been informed of the price I would probably have declined it' ...
I thought $39.99 for a cabin air filter was a bit excessive, had I been informed of the price I would probably have declined it's installation
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Ron
They always do a great job. I'm kind of tired of being asked to upgrade oil and get additional services done every time I'm in ...
They always do a great job. I'm kind of tired of being asked to upgrade oil and get additional services done every time I'm in for an oil change, but I understand it's part of the process.
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S. Salaam
The staff was very friendly, knowledgeable and completed the service timely. The price was great and I didn't feel pressured to ...
The staff was very friendly, knowledgeable and completed the service timely. The price was great and I didn't feel pressured to buy any additional services. Thanks Valvoline.
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Anonymous
Polite, prompt, knowledgable
Polite, prompt, knowledgable
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Erika H
Very friendly, but not overly so. Did not push services just gave me a list of recommendations
Very friendly, but not overly so. Did not push services just gave me a list of recommendations
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DebH
They were friendly (as always), polite, knowledgeable, and I didn't have to wait!
They were friendly (as always), polite, knowledgeable, and I didn't have to wait!
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Jack G
After many years of service I find the employee attitude terrific
After many years of service I find the employee attitude terrific
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Joanne
Friendliness of the staff. Quality of their work.
Friendliness of the staff. Quality of their work.
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Angel W.
Everyone was extremely friendly and knowledgeable! Thanks guys!!!
Everyone was extremely friendly and knowledgeable! Thanks guys!!!
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Pat K.
I have been taking my car to this location for many years and the employees are always friendly, courteous and efficient.
I have been taking my car to this location for many years and the employees are always friendly, courteous and efficient.
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AM
First time here. Great customer service. Fast! Highly recommend
First time here. Great customer service. Fast! Highly recommend
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Mark K
AlwAys do a great job
AlwAys do a great job
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wetz
service was prompt and technician concise in services
service was prompt and technician concise in services
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robbieb
The service tech was friendly and explained what was going to be done, and any questions I had were answered to my satisfaction. ...
The service tech was friendly and explained what was going to be done, and any questions I had were answered to my satisfaction. I was there a little longer than I anticipated, but it wasn't too bad.
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Anonymous
Very friendly staff. Efficient and thorough. Very pleased!
Very friendly staff. Efficient and thorough. Very pleased!
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Bob M
Always fast courteous serviceJulius did a great jobLove this store
Always fast courteous serviceJulius did a great jobLove this store
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Borptime
all was good
all was good
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Denny brown
Great staff of people you have,all doing a specific job, made things go smoothly.
Great staff of people you have,all doing a specific job, made things go smoothly.
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Ray R
Fast service , but very good at going over everything and checking everything . I trusted them as soon as I pulled in and never ...
Fast service , but very good at going over everything and checking everything . I trusted them as soon as I pulled in and never been to one . Satisfied , and not a lot of wanting to sale you more then u want . Thsnks
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Alan M
Julius, Matt, and Bill were fantastic, they made me feel welcomed and like I was one of their friends. Amazing customer service, ...
Julius, Matt, and Bill were fantastic, they made me feel welcomed and like I was one of their friends. Amazing customer service, very impressive.
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Danielle C
The attendants were polite and I didn’t feel pressured. They did everything they could to ensure a good costumer experience.
The attendants were polite and I didn’t feel pressured. They did everything they could to ensure a good costumer experience.
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J.C.
I received a coupon to entice me to come back only to find it did not apply to what my car normally gets done. So I ended up pay ...
I received a coupon to entice me to come back only to find it did not apply to what my car normally gets done. So I ended up paying much more than the coupon stated.
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JeanieK
Service was efficient. Technicians were personable. Technician was able to reset old change reminder on vehicle (in a previous v ...
Service was efficient. Technicians were personable. Technician was able to reset old change reminder on vehicle (in a previous visit, the technician was unable to reset). Thank you!
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hmg
Staff was friendly prompt explained everything (especially Matt) on 91 in Stow
Staff was friendly prompt explained everything (especially Matt) on 91 in Stow
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Nichole B
I am a new customer to Valvoline. I used to go to NTB but the last few visits they told me they were too busy to do an oil chang ...
I am a new customer to Valvoline. I used to go to NTB but the last few visits they told me they were too busy to do an oil change so I decided to try somewhere else. Groupon had a sale for your Darrow Rd location for synthetic oil change, which I purchased. When I told the staff I had a Groupon, they apologized and said they haven’t accepted Groupon for an Ohio location in over a year. I was upset and almost left, but Casey stepped in and did what he could to discount for me so it wasn’t a total loss. I work in retail management and know how frustrating it can be to resolve issues that are beyond your control. Casey was professional and genuinely cared about my issue; he went out of his way to help me when he didn’t need to. I bought a new rear wiper blade at his suggestion simply because of the service. Between the great service and seeing the joy on a young special needs gentlemen who helps out in the shop on Sundays, Valvoline has a new customer for life. If Casey isn’t a manager, he should be.
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oily
acted like they knew what they were doing
acted like they knew what they were doing
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Bjacot
I think the cost of getting a full synthetic oil change is too much
I think the cost of getting a full synthetic oil change is too much
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Cramlow
Very professional staff
Very professional staff
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LBKin
I asked if my tires needed rotated and they were honest with me instead of charging me extra for a service I didn't need. They w ...
I asked if my tires needed rotated and they were honest with me instead of charging me extra for a service I didn't need. They were quick but efficient with my service and I feel the price is fair for what I get going to Valvoline. I'd rather come to you than sit somewhere else for hours waiting.
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sheltiemae@gmail.com
Got in and right away they told me a bird was building a nest on my battery and took it off. The last time I went to have servi ...
Got in and right away they told me a bird was building a nest on my battery and took it off. The last time I went to have service at another place they didn’t tell me about the bird nest and we found it by accident. Unfortunately the birds a relentless on trying to build a nest so we have to watch out for it and they told me to use moth balls so that was s big help.
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Anonymous
The staff was very friendly. Amanda went out of the way to be helpful.
The staff was very friendly. Amanda went out of the way to be helpful.
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AllyM
I had never been to a Valvoline Instant Oil Change before, so I wasn't sure of the process. Everyone was very patient and friend ...
I had never been to a Valvoline Instant Oil Change before, so I wasn't sure of the process. Everyone was very patient and friendly with me, especially the girl who waited on me--she was extremely nice, cheerful, helpful, and receptive to all my questions. Just getting treated so nicely makes me want to come back, not to mention how fast the oil change was and how thorough they were checking my car and its history.
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dillyd
Pricing is on the high end
Pricing is on the high end
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Rachel V.
My technician was extremely friendly and I didn't feel overly pressured to buy additional services.
My technician was extremely friendly and I didn't feel overly pressured to buy additional services.
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Paul K
Quick, easy and a high level of service I expect at competitive pricing. The reminders from the staff keep me on schedule for ve ...
Quick, easy and a high level of service I expect at competitive pricing. The reminders from the staff keep me on schedule for vehicle maintenance.
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Anonymous
Very sales & customer service driven.
Very sales & customer service driven.
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Happy
The employees are always super friendly at this location, which is one of the main reasons I return. They advise me when I need ...
The employees are always super friendly at this location, which is one of the main reasons I return. They advise me when I need new filters and blades but do not push me to buy things when they are not needed.
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Jan B
Great customer service and no pressure to upgrade services. They were quick and friendly!!
Great customer service and no pressure to upgrade services. They were quick and friendly!!
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Rob Y17
Workers were friendly and got my vehicle in ASAP. Although it is cheaper for me to get an oil change at the dealership, I will ...
Workers were friendly and got my vehicle in ASAP. Although it is cheaper for me to get an oil change at the dealership, I will utilize Valvoline as a back up.
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Pam
The service person, Julius Carter, was exceptional. He explained everything very clearly and carefully. The whole team worked ...
The service person, Julius Carter, was exceptional. He explained everything very clearly and carefully. The whole team worked well together. Best experience for an oil change ever!
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Brian S
Quick in and out, I don’t want a two hour oil change
Quick in and out, I don’t want a two hour oil change
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James M
Everyone was very friendly and the service was done quickly and proficiently
Everyone was very friendly and the service was done quickly and proficiently
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Janet D.
Customer service was very good. The young man was friendly, only sold me what I wanted, gave me reasons for his recommendations ...
Customer service was very good. The young man was friendly, only sold me what I wanted, gave me reasons for his recommendations. He moved quickly, was efficient and told me how long each step would take. He had good manners like saying thank you, I’ll just be a minute, etc. I was in and out before I knew it on a Saturday morning. Excellent experience.
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James V
Very quick, professional service. Respectful of my time. Staff clearly understood that customer's time was the priority. Somewha ...
Very quick, professional service. Respectful of my time. Staff clearly understood that customer's time was the priority. Somewhat averse to various attempts to extract extra profit from the visit through ancillary services (air filter replacement etc) but this is understandable. Overall great service relative to other oil change experiences, I plan on returning!
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Billy Harding
The manager on duty I think his name was Julius was very helpful on getting my tires rotated Their was a problem with one of t ...
The manager on duty I think his name was Julius was very helpful on getting my tires rotated Their was a problem with one of the tools but that didn’t stop him from taking care of my car
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Anonymous
I did notice a problem. There was an employee who was shouting the check commands very loud and it was distracting (way too loud ...
I did notice a problem. There was an employee who was shouting the check commands very loud and it was distracting (way too loud). Someone needs to tell this employee to yell the commands not so loud.
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Kanders
Very courteous and helpful
Very courteous and helpful
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Daniel R
This was the first time I had to pay for topping off the oil.
This was the first time I had to pay for topping off the oil.
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lois109
The team made me feel welcomed and were friendly. They did not make me feel uneducated when I had questions and answered them co ...
The team made me feel welcomed and were friendly. They did not make me feel uneducated when I had questions and answered them completely in a way that I could understand. All of the recommendations I couldn't afford at this time were listed for me on my receipt. Such a terrific team - great customer service!
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Linda G
Friendly, knowledgeable staff did the jobs quickly and professionally.
Friendly, knowledgeable staff did the jobs quickly and professionally.
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FrankS
They are always quick, courteous and professional. No pressure ever to upgrade or buy additional services.
They are always quick, courteous and professional. No pressure ever to upgrade or buy additional services.
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MTC
Staff is courteous and work efficiently. Prefer Valvoline over going to dealer for routine needs.
Staff is courteous and work efficiently. Prefer Valvoline over going to dealer for routine needs.
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Linda P
Everyone was very nice and efficient.
Everyone was very nice and efficient.
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Annie D.
The workers were very pleasant and down-to-earth.I left with a smile on my face.In this day in age-too many service departments ...
The workers were very pleasant and down-to-earth.I left with a smile on my face.In this day in age-too many service departments act like they are doing you a favor!Valvoline appreciated my business!
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Jill B
We pulled in for an oil change and to have a headlight changed that had burnt out. Casey was fantastic!! The team struggled to g ...
We pulled in for an oil change and to have a headlight changed that had burnt out. Casey was fantastic!! The team struggled to get the headlight out as it was under the air filter but they worked diligently and were very friendly!! They kept us informed of what was going on. I was truly impressed with our experience tonight.
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Scratch
Fast Priced right
Fast Priced right
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PW
Staff is courteous and detailed. Staff expertise in car maintenance. Communication of all staff involved in oil change.
Staff is courteous and detailed. Staff expertise in car maintenance. Communication of all staff involved in oil change.
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Jody R
I was there for e heck only. Staff was amazingly helpful and we agreed an oil change was needed. I had just spend $1500 on my c ...
I was there for e heck only. Staff was amazingly helpful and we agreed an oil change was needed. I had just spend $1500 on my car to pass echeck. Stafff…Amanda was so helpful. Did not pressure me into purchasing products or services I didn’t need. Incredible customer service. This place is really out of the way for me but I will go back!
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Happy in Stow
Excellent service, friendly. Thorough.
Excellent service, friendly. Thorough.
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Jack
Friendly device, efficient, safe working conditions for workers
Friendly device, efficient, safe working conditions for workers
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Heidi F
Very hot day but entire staff was pleasant and professional. Bought staff a pizza and soda, they were very thankful. Truly goo ...
Very hot day but entire staff was pleasant and professional. Bought staff a pizza and soda, they were very thankful. Truly good group when it is 98 degrees, working nonstop, and able to be pleasant at the same time.
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Wayne K.
No problem with coupons. No hard push for additional services, I did replace the air filter which I do not ordinarily do, but t ...
No problem with coupons. No hard push for additional services, I did replace the air filter which I do not ordinarily do, but the price was not excessive from what i could buy at the store and install myself so i had them put one in. The better pricing information that i got about the coolant change which was due has been noted to go to Valvoline to get that done at a later time.
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Kelseyjean27
Super friendly and funny staff. The guys were great. They were professionals
Super friendly and funny staff. The guys were great. They were professionals
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Labotts
As the owner of a hybrid, I'm just waiting for the day that more skilled mechanics are knowledgeable about hybrids, their operat ...
As the owner of a hybrid, I'm just waiting for the day that more skilled mechanics are knowledgeable about hybrids, their operation, etc. Because I know that most places aren't familiar with or allowed to do substantial work on hybrids, I'm not completely satisfied.
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Larry P
Service reps are very friendly. Bays were full when I went for the oil change. Had to wait for service. Will wait again if neede ...
Service reps are very friendly. Bays were full when I went for the oil change. Had to wait for service. Will wait again if needed to. Thank You.
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Keith F
I enjoyed the professionalism and the courtesy I had and will make this the place where I continue to get my service
I enjoyed the professionalism and the courtesy I had and will make this the place where I continue to get my service
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Murphy W.
I have been using this location for at least 10 years. Overall the level of service is very good. My beef is with the prices. ...
I have been using this location for at least 10 years. Overall the level of service is very good. My beef is with the prices. The price of a four quart synthetic oil change was just under a hundred dollars. This is up $30 from not so long ago. That is either predatory pricing or just plain greedy. Even at $10 a quart, this is obviously an effort to skim your more discriminating customers.I will be shopping other oil change services for better pricing for synthetic oil, and if found, will not be back to Valvoline. Your losing a long time customer.
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Drew K
Manager was infirmaticevand knowledgeable. Didn’t speak down to me, just explained why the coolant flush was necessary but didn ...
Manager was infirmaticevand knowledgeable. Didn’t speak down to me, just explained why the coolant flush was necessary but didn’t pressure me
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kim c
Everyone treats you with respect and I'm able to get in and out quickly.
Everyone treats you with respect and I'm able to get in and out quickly.
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PoleyK
Quick service, no pressure, convenient.
Quick service, no pressure, convenient.
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Chris D
White car, got home to find many oily handprints on several areas of the car from technicians. Just detailed the car so it was ...
White car, got home to find many oily handprints on several areas of the car from technicians. Just detailed the car so it was quite obvious where they came from.
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Tb3
I had some extra plates on the bottom of my vehicle which made the oil change a little longer but they let me know and it was mu ...
I had some extra plates on the bottom of my vehicle which made the oil change a little longer but they let me know and it was much faster then the 30 minutes they originally estimated.
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Rachel B
The representative we worked with was friendly, thorough, and quick! We appreciated his efforts.
The representative we worked with was friendly, thorough, and quick! We appreciated his efforts.
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Gph
Employee said air filter cost at $24.00 is the same as auto parts store. Bought STP air filter at autozone for $10.95. Please do ...
Employee said air filter cost at $24.00 is the same as auto parts store. Bought STP air filter at autozone for $10.95. Please don’t take me for an idiot.
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Veronica S.
The customer service I received was excellent. I honestly would never go anywhere else anymore. The guys there r very friendly & ...
The customer service I received was excellent. I honestly would never go anywhere else anymore. The guys there r very friendly & u can tell know what they r doing. They r efficient, friendly, great customer service!! I would highly recommend Valvoline to everyone!!
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Royal arc
Well as I pulled in I was greeted with smiling face Matt and Amanda we're the first people I interacted with and let me tell you ...
Well as I pulled in I was greeted with smiling face Matt and Amanda we're the first people I interacted with and let me tell you it was a pleasure meeting up beat and positive people. You could tell they enjoyed their job and put me at ease knowing that the job was not going to be rused and done properly. Keep up the good work and I'll see you guys again in 3000 miles
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VickyB
always nice and friendly staff
always nice and friendly staff
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Ed W
Got three services completed in a reasonable amount of time
Got three services completed in a reasonable amount of time
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Joann H
Extremely polite employees! The employees are always so thorough and efficient. Give them raises because they certainly deserve ...
Extremely polite employees! The employees are always so thorough and efficient. Give them raises because they certainly deserve it!
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BA
Prompt courteous service.
Prompt courteous service.
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Anonymous
Friendly staff, fair price, excellent communication, speedy service, polite and professional
Friendly staff, fair price, excellent communication, speedy service, polite and professional
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To expensive
This was the best valvoline I have ever been too. I get my oil changed every other month..i drive a lot and would use vioc more ...
This was the best valvoline I have ever been too. I get my oil changed every other month..i drive a lot and would use vioc more if it was more reasonable.$$$ 70 bux is pretty steep
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TexanUSA
Smooth transaction
Smooth transaction
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Jeff M
I bring all my vehicles to Valvoline. I find the service is top-notch and the prices are fair.
I bring all my vehicles to Valvoline. I find the service is top-notch and the prices are fair.
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Andy
WITH COUPON A GOOD VALUE AND EXCELLENT/TIMELY SERVICE
WITH COUPON A GOOD VALUE AND EXCELLENT/TIMELY SERVICE
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Fredn
New uniforms look great - Exceptional service. The women that serviced my car in Stow was named Amanda and she was AMAZING.. F ...
New uniforms look great - Exceptional service. The women that serviced my car in Stow was named Amanda and she was AMAZING.. Friendly, competent and it was enjoyable to watch her work on my car... REALLY APPRECIATE IT. :-)
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truck guy
I was on my way home after work and they just did what needed done and got me on my way
I was on my way home after work and they just did what needed done and got me on my way
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Lou S.
well trained, certainly customer focused.
well trained, certainly customer focused.
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CA
Quick, friendly service. Put in time to check everything out adequately
Quick, friendly service. Put in time to check everything out adequately
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Deb H
It was fast, efficient, I was told what additional service was recommended (but not pressured to do it) and the staff is always ...
It was fast, efficient, I was told what additional service was recommended (but not pressured to do it) and the staff is always professional and nice.
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Anonymous
The team got me in and out quickly. They let me know what was going on with my car but didn’t pressure me to buy anything extra. ...
The team got me in and out quickly. They let me know what was going on with my car but didn’t pressure me to buy anything extra. Bill was helping me at the computer. Made time go by quick. Plenty of conversation and laughs. Highly satisfied with my experience and will recommend Stow Valvoline to everyone I know.
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MikeSessa
I’ve been going to Valvoline for 10+ years with 2 vehicles. We always appreciate the honesty, great service, & helpfulness.
I’ve been going to Valvoline for 10+ years with 2 vehicles. We always appreciate the honesty, great service, & helpfulness.
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kayo
Information was clear and concise, no pressure to buy other services, but they were explained and the price, which was fair, was ...
Information was clear and concise, no pressure to buy other services, but they were explained and the price, which was fair, was given. Everyone was incredibly polite and capable.
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dhpnyjets
Pleasant experience, quick.
Pleasant experience, quick.
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amanda1991
Employees are polite and take the time if I have a question. Been going to this Valvoline for years. And will continue to return ...
Employees are polite and take the time if I have a question. Been going to this Valvoline for years. And will continue to return because I trust them.
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Scott G.
The staff called my attention to problems with my van - that should be addressed - that I was unaware of. Both of these situatio ...
The staff called my attention to problems with my van - that should be addressed - that I was unaware of. Both of these situations were auto shop procedures that they don't do, but offered to give local recomendations if I need them. Nothing was pushed or forced on me, just a polite offer for help if I needed it. They recommended courses of action for me for these situations, to have this or that checked and see what was what. It was very helpful and nice to know that they weren't just trying to "up-sell" me on one of your own services. Those were offered... but very politely. I gained a lot of confidence with the manager and staff on duity that day.
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Jason
very efficient and professional staff
very efficient and professional staff
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ChristineS
Lambert, Gavin, William, and Devin were all great. Had questions asked and answered, all completed different items needed on my ...
Lambert, Gavin, William, and Devin were all great. Had questions asked and answered, all completed different items needed on my SUV.
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Matt
I was highly satisfied with this experience and I would go as far as saying this was my best experience with any kind of automot ...
I was highly satisfied with this experience and I would go as far as saying this was my best experience with any kind of automotive store. The reason why is the manager. I visited a different Valvoline and in the past they striped my oil pan and installed a piggyback into that oil pan. They didn't let me know this, but it started leaking and I was getting concerned. So I visited the Stow location and spoke with stores manager Lambert. He is hands down the most respectful, patient and professional manager I've ran into. He explained everything in detail, was honest, transparent and understanding. I cannot recommend him enough. He did his absolute best in making sure that my customer service experience was awesome and I can't thank him enough for getting all of my issues and worries squared away. I will be for sure in the future recommending this location to my friends and family, thanks!
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winna
every time everyone really friendly
every time everyone really friendly
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Ron J.
The manager, Lamber McElrath, was very professional and friendly. He was training a new employee in our bay and he was very hel ...
The manager, Lamber McElrath, was very professional and friendly. He was training a new employee in our bay and he was very helpful, understanding, and encouraging to the "new guy" A great manager leads this location.
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Courty
The people are always very friendly and the service is fast
The people are always very friendly and the service is fast
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kimc
They were prompt, did a through check, made recommendations and finished quickly.
They were prompt, did a through check, made recommendations and finished quickly.
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Bob
Greeted quickly by friendly member of the team with no wait . Oil change provided other services were offered In and out in less ...
Greeted quickly by friendly member of the team with no wait . Oil change provided other services were offered In and out in less than 20 minutes Very satisfied
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Brittany Z.
Great overall service.
Great overall service.
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Anonymous
Great customer service! Felt very comfortable! Will return :)
Great customer service! Felt very comfortable! Will return :)
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Dean F
The Stow Ohio location is top notch. I recommend it to everyone. The staff greets you right away. Is knowledgeable. Recommends ...
The Stow Ohio location is top notch. I recommend it to everyone. The staff greets you right away. Is knowledgeable. Recommends but doesn't pressure you. And does all the Courtesy bulb checks etc. That other locations don't. I bypass another location 2 minutes from my house to come to. This location.
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Joe Hug
Could not drain and flush my radiator with equipment, but did do it manually.
Could not drain and flush my radiator with equipment, but did do it manually.
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Gunrunner2358
The asst.manager was exemplary....don't know his name...but I had no coupon and he gave me $10 off anyway.....you guys have a gr ...
The asst.manager was exemplary....don't know his name...but I had no coupon and he gave me $10 off anyway.....you guys have a great thing going.....Will be getting the tranny service next time.
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Bill S
It was quick and friendly and they brought to my attention the other services that were recommended for my vehicle at that time ...
It was quick and friendly and they brought to my attention the other services that were recommended for my vehicle at that time without being pushy.
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David
The friendly, efficient crew makes it a pleasure to get an oil change. I usually try to remember their names, but this service w ...
The friendly, efficient crew makes it a pleasure to get an oil change. I usually try to remember their names, but this service was so quick that I didn't catch their names. I was particularly impressed that they checked my air filter and recommended not changing it this time. I could have been easily misled into a purchase I didn't need. This makes me trust them more. On my way in close to 10 minutes with my motor humming happily.
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Nancy F
Staff was very friendly & explained what they were doing. They topped any fluids that were low, checked air pressure in tires & ...
Staff was very friendly & explained what they were doing. They topped any fluids that were low, checked air pressure in tires & checked blinkers, tail lights, headlights etc & asked relevant questions. Overall a very pleasant experience !!
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Anonymous
I was satisfied. I must have hit the wrong thing
I was satisfied. I must have hit the wrong thing
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Mark G
Pricing was not explained until after all was completed. Technician suggested that we change rear wiper blade. Found out at the ...
Pricing was not explained until after all was completed. Technician suggested that we change rear wiper blade. Found out at the end the small wiper was $20. Then I asked them to check the cabin filter. It was dirty and replaced. Fount out at the end that it was $40!! $40 for a cabin filter? Total for oil change, wiper blade and cabin filter was close to $100. Much more cost than I expected. I will not ask for anything further than an oil change in the future. Add ons are much more expensive. Appears to be where you make your money.
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Adam
Excellent service and friendly staff.
Excellent service and friendly staff.
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Kyle Roh
The constant upsel, my wipers are a few months old and the guy said they were looking flat/worn. Also the cabin filter was repla ...
The constant upsel, my wipers are a few months old and the guy said they were looking flat/worn. Also the cabin filter was replaced a year ago & no way did it need replaced.From the start "do you want to check all your lighs?" (YES OF COURSE.. isn't that part of the experience??
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Coach
Been a customer for years
Been a customer for years
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B
Quick service
Quick service
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jp
Always fast and polite
Always fast and polite
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Anonymous
Please please please.... I am here for an oil change.... Please stop pressuring me for transmission oil change.. Tire rotation c ...
Please please please.... I am here for an oil change.... Please stop pressuring me for transmission oil change.. Tire rotation change...
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Ben E
Quick and easy!
Quick and easy!
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jamespatrick7
Very friendly staff, they matched my coupon, no pressure to but extra stuff
Very friendly staff, they matched my coupon, no pressure to but extra stuff
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RachelD
Every worker that I have dealt with at valvoline is so friendly and they really know what they’re doing. I feel like I can trust ...
Every worker that I have dealt with at valvoline is so friendly and they really know what they’re doing. I feel like I can trust every person to work on my car. Especially Bill, I deal with him a lot when I get my oil changes and he is so nice and never makes me feel pressured to buy extra services. He just tells me what is due to be serviced and if I say no then that is it. I love valvoline and will continue to use this place as my number one oil change place.
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Kz
I wasn’t given an option to buy the less expensive oil. I had to buy the most expensive oil.
I wasn’t given an option to buy the less expensive oil. I had to buy the most expensive oil.
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Monica
Staff was polite, friendly, & genuine. Explained the service timing between replacements & speed me on screen when the last tim ...
Staff was polite, friendly, & genuine. Explained the service timing between replacements & speed me on screen when the last time that 2 parts were replaced (only one was due).
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StowOhio
Everyone is very friendly and attentive at this location.
Everyone is very friendly and attentive at this location.
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white solara
Amazingly professional, thorough and courteous staff. Especially my tech in charge Bill.
Amazingly professional, thorough and courteous staff. Especially my tech in charge Bill.
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Dawn R
Disappointed you do not match competitor coupons anymore. I have a card for 19.99 oil changes at goodyear that you used to hono ...
Disappointed you do not match competitor coupons anymore. I have a card for 19.99 oil changes at goodyear that you used to honor, was told max they could discount was 8.00 making the oil change 42 and some change, looks like ill be going back to goodyear
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Scott S
The staff is awesome. Gannen is so friendly and helpful. I wish customer service was this good everywhere.
The staff is awesome. Gannen is so friendly and helpful. I wish customer service was this good everywhere.
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brody c
Quick, friendly, professional, reasonable price
Quick, friendly, professional, reasonable price
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Lucy24
very professional and courtesy, didin't try to sell me anything else and took the time to show me my air filter and other things ...
very professional and courtesy, didin't try to sell me anything else and took the time to show me my air filter and other things that were in good condition.
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Coach Rae-Rae
When Mr. McElrath stated that he was leaving his leaving his post at the Atlantic Blvd (Rt.62) location in Canton, after the ex ...
When Mr. McElrath stated that he was leaving his leaving his post at the Atlantic Blvd (Rt.62) location in Canton, after the excellent service had been rendered to my car that many consider a difficult challenge , I asked for his new location, so that I could continue to be serviced with confidence. I drove 33 miles north to Stow, and was, once again, treated with the utmost respect, and received service that was professional, much like that of an expert Nascar Pit Crew. I will be a Valvoliner for life, primarily due to Mr. McElrath being a man of his word. I will refer all within my sphere of influence, to this location.
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Angela S
There was no pressure to add anything other than I wanted plus a new air filter. They were very kind!
There was no pressure to add anything other than I wanted plus a new air filter. They were very kind!
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P HARRIS
THE CREW WAS GREAT
THE CREW WAS GREAT
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Martin S
Extremely efficient, informative and friendly.
Extremely efficient, informative and friendly.
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Tessa
They let you know what they are doing with your vehicle as they are doing it. Not just leaving you to guess
They let you know what they are doing with your vehicle as they are doing it. Not just leaving you to guess
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MarkrP
Nothing is perfect.
Nothing is perfect.
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Anonymous
The management and staff are very helpful, knowledgeable and friendly. Not pushy.
The management and staff are very helpful, knowledgeable and friendly. Not pushy.
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marounfam5
The staff was so professional and courteous! This was my first time here and I will be back!
The staff was so professional and courteous! This was my first time here and I will be back!
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Mick
Fast courteous service.
Fast courteous service.
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Bob
Greeted immediately In and out in less the 10 minutes - checked low air pressure topped off my fluids and had me back on my way
Greeted immediately In and out in less the 10 minutes - checked low air pressure topped off my fluids and had me back on my way
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Dennis O.
Everyone was motivated and doing the job at hand. Very well organized & friendly.
Everyone was motivated and doing the job at hand. Very well organized & friendly.
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Tlori
Super friendly staff
Super friendly staff
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AL
No waiting time, and very experienced and friendly staff
No waiting time, and very experienced and friendly staff
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MollyF
I love just pulling up without an appt! Workers are always friendly! They do try and push other services... but I just say no!
I love just pulling up without an appt! Workers are always friendly! They do try and push other services... but I just say no!
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TimK
My oil change was done in 6 minutes. They checked my tires battery and air filter. Outstanding job... Valvoline Hudson,OH
My oil change was done in 6 minutes. They checked my tires battery and air filter. Outstanding job... Valvoline Hudson,OH
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NPS
Quick friendly service
Quick friendly service
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Kevin B
It was done quickly. The technicians keep me inform of things like showing me the oil level on the dipstick.
It was done quickly. The technicians keep me inform of things like showing me the oil level on the dipstick.
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Tizzy
Fast friendly service, accepted expired coupon.
Fast friendly service, accepted expired coupon.
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Paul K.
I've been a patron at this and several other Valvoline facilities as my residence area has changed. I base my loyalty on the lev ...
I've been a patron at this and several other Valvoline facilities as my residence area has changed. I base my loyalty on the level of services provided, I continue to be satisfied and so I'll continue with you. I appreciate the fact I can drop in and get the scheduled services I need or I can pass thru and have my tires checked or whatever the case may be. So in closing, thanks for the good work!Paul Kilgore
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Made O. Money
Your prices are incredibly high for an oil change not to mention filters. I understand your point-of-view will be a full synthe ...
Your prices are incredibly high for an oil change not to mention filters. I understand your point-of-view will be a full synthetic oil change should be high - but without a coupon it was over $80. Way to expensive and unnecessary. Since getting this change I investigated and a synthetic blend is all that's required and I don't know why this wasn't presented as an option when I was there. I think we both know why though....
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RalphK
I enjoy going to the Valvoliine on Darrow Rd because the staff always seems happy to be there and pleasant. I don't mind paying ...
I enjoy going to the Valvoliine on Darrow Rd because the staff always seems happy to be there and pleasant. I don't mind paying a little extra because I'm comfortable sending my wife there and I know they will check things that may slip my mind. Unlike other businesses, they actually check the belts, lights, tires, etc.
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Dan M
Great Working Men
Great Working Men
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Julia P
Fast efficient friendly. Well done!
Fast efficient friendly. Well done!
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Anonymous
Took the time to explain what I needed.
Took the time to explain what I needed.
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Buzz K.
Prompt friendly service
Prompt friendly service
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Brianne W
Everything was fast and easy. The tech made me feel comfortable and helped me understand what was going on with my car. Love thi ...
Everything was fast and easy. The tech made me feel comfortable and helped me understand what was going on with my car. Love this place! I will definitely be back!
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debbiep
there was no problem. all the guys were very nice and did a good job.
there was no problem. all the guys were very nice and did a good job.
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John D.
I have an unusual vehicle - a 2016 GMC Canyon with a 2.8L Duramax engine. I happened to have an oil filter, which I had purchase ...
I have an unusual vehicle - a 2016 GMC Canyon with a 2.8L Duramax engine. I happened to have an oil filter, which I had purchased for $19.95 from Amazon. They did not have a filter, which is fine, and they put one on order for next time and used mine to do the oil change.The real issues are:1) They gave me no credit for using my filter whereas other places do (I asked - they said it was not available as the cost of the filter was "built-in") 2) The cost was more than the dealer, who has all the right parts and correct oil. This is in spite of the discount (15%) coupon I used. So it would have been outrageously priced had I not used it.Seems counter-intuitive. So why would I go back?
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An0te
Didn’t get jipped like last time I went here. Paid $21 last time I was here I paid $70.
Didn’t get jipped like last time I went here. Paid $21 last time I was here I paid $70.
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John T.
I am a long time customer and take both of my vehicles there. I have always been satisfied and your personnel are friendly and h ...
I am a long time customer and take both of my vehicles there. I have always been satisfied and your personnel are friendly and helpful. It is a pleasure doing business with your company.
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Alex G
The staff was extremely friendly and made me feel comfortable. They are the experts; and everything was communicated to me in a ...
The staff was extremely friendly and made me feel comfortable. They are the experts; and everything was communicated to me in a way I understood. My car is new, so they even took the time to call the hotline to find oil recommendations and gave me options. I will definitely be back.
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Brittany A.
Staff was quick, efficient, and friendly
Staff was quick, efficient, and friendly
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Steve the Clover Guy
Easy to deal with, a good price and friendly service.
Easy to deal with, a good price and friendly service.
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Christy C.
We have used this particular location for years- every one is always thorough and friendly, and this time was no different! I wa ...
We have used this particular location for years- every one is always thorough and friendly, and this time was no different! I was helped by Gavin, Trevor and Devon (I believe.)
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Drew K
Staff was very friendly, and zero pressure for additional services...they provided an overview of what should be completed soon. ...
Staff was very friendly, and zero pressure for additional services...they provided an overview of what should be completed soon. It was nice to not have someone trying to sell me services I didn’t need at the time.
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Jennifer C
I think you are over priced. For what I paid there I can take my car to the dealership and they will rotate the tires and wash i ...
I think you are over priced. For what I paid there I can take my car to the dealership and they will rotate the tires and wash it for a lower price than what I paid you to only do an oil change. They also don't try to sell me additional items.
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Scott c
I had a coupon for a 20.00 conventional oil change instead if that getting used they just did 15% and it cost me 60 dollars ther ...
I had a coupon for a 20.00 conventional oil change instead if that getting used they just did 15% and it cost me 60 dollars there are many other places that will perform the service for 37.00
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dhpnyjets
Very friendly. Very fast.
Very friendly. Very fast.
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Scott C.
I have been treated fairly every time that I have brought my cars to have the oil changed.
I have been treated fairly every time that I have brought my cars to have the oil changed.
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Nicole S
They are always friendly and willing to answer any questions I have.
They are always friendly and willing to answer any questions I have.
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Anonymous
Told to bring the car back in a week to make sure it was done correctly after service was completed not before
Told to bring the car back in a week to make sure it was done correctly after service was completed not before
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Dean.
I used to go to the Stow, OH location for all my needs until I moved in 2016 and started going to one in Macedonia, OH which is ...
I used to go to the Stow, OH location for all my needs until I moved in 2016 and started going to one in Macedonia, OH which is closer but it can't compare to Stow. Hands down a superior location and I will continue to drive out of my way to go there. Stow checks all your bulbs, shows you the fluids they are topping off and all the checks they are doing. And they were extremely friendly. I've missed those services at the other location
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Mickeyd
Was not told price of cabinet air filters
Was not told price of cabinet air filters
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Anonymous
The manager at this location is very professional and polite. He was going from vehicle to vehicle, and had a good observation ...
The manager at this location is very professional and polite. He was going from vehicle to vehicle, and had a good observation of the progress on each vehicle and his employees doing their jobs. Excellent service and quality!
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Coach Chris
I was informed that I needed to get my automatic transmission fluid changed because there was no record of it having been change ...
I was informed that I needed to get my automatic transmission fluid changed because there was no record of it having been changed before. I was not given an opportunity to check my records, which I keep in my car.I was offered only two grades of oil: synthetic blend and full synthetic.Also, service prices are very high at Valvoline.
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Msjackson
Every time I go to valvoline, my experience is nice and smooth. They tell me recommendations but never pressure me, they commun ...
Every time I go to valvoline, my experience is nice and smooth. They tell me recommendations but never pressure me, they communicate very well and always friendly.
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John A
The Store Manager is very knowledgeable and personable. The assistant was able to identify a possible issue that I needed to add ...
The Store Manager is very knowledgeable and personable. The assistant was able to identify a possible issue that I needed to address. I truly appreciate the service this store gives.
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Jeff R
It went as I had hoped, no surprises
It went as I had hoped, no surprises
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V.S.
Amanda greeted me outside with such amazing spirits. Lambert spoke with me early in the a.m and provided me with the best inform ...
Amanda greeted me outside with such amazing spirits. Lambert spoke with me early in the a.m and provided me with the best informaion that was informative and in turn brought me in after work! Adam and Evan I did not get to speak with much, however they were verykind with words spoken. Great team and wonderful with communicatig to the customer as to what they were about to do.
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GeoB
Usual prompt and professional courteous service.
Usual prompt and professional courteous service.
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Mr Kenny
Everything was done in a timely manor.
Everything was done in a timely manor.
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Badjag
They did what I asked and upselling.
They did what I asked and upselling.
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Ed W
My service associate was very warm and explained everything.
My service associate was very warm and explained everything.
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Turtleman
Fast service, friendly employees.
Fast service, friendly employees.
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Anonymous
They were fast and courteous
They were fast and courteous
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David
Friendly staff. Worked quickly and seemed honest about other services needed to be performed
Friendly staff. Worked quickly and seemed honest about other services needed to be performed
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Courtney M.
Those who work for Valvoline are always friendly. They never make me feel incompetent or pressured. I continue to be impressed w ...
Those who work for Valvoline are always friendly. They never make me feel incompetent or pressured. I continue to be impressed with the Valvoline crew!
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ValoreeV
Lambert, the Manager was friendly, professional and pleasant. It was a great experience and I really love the team here.
Lambert, the Manager was friendly, professional and pleasant. It was a great experience and I really love the team here.
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Bob f
All the staff did a great job very friendly yet professional and always up to date on what services the car might need
All the staff did a great job very friendly yet professional and always up to date on what services the car might need
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Kim
Great technicians! Friendly, efficient and helpful.
Great technicians! Friendly, efficient and helpful.
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Bren K. R.
I'm always happy w/Valvoline. I Have gone 2 them 4 many years & do trust them. Sometimes I wish they wouldn't push other product ...
I'm always happy w/Valvoline. I Have gone 2 them 4 many years & do trust them. Sometimes I wish they wouldn't push other products and services, but I suppose that's part of their job. It can b annoying.
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MR. O
Tried Goodyear and NTB earlier in the day, they were not accommodating and NTB was outright rude. The crew at Valvoline took awa ...
Tried Goodyear and NTB earlier in the day, they were not accommodating and NTB was outright rude. The crew at Valvoline took away all my stress with their bright, cheery and friendly service. They appreciated my business. I was taking care of my daughter’s car before she returned to school in VT. I felt confident my daughter would be safe as the crew checked tire pressure and all fluids in addition to the oil and filter change.
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Cofybrk
Lambert was awesome. The other employees were very kind and they made me feel like I was family. I even went next door and bou ...
Lambert was awesome. The other employees were very kind and they made me feel like I was family. I even went next door and bought them all coffee. Thanks guys
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Kurt
They were fast and explained everything very well. The manager I spoke with was knowledgeable and very courteous. Thank you. ...
They were fast and explained everything very well. The manager I spoke with was knowledgeable and very courteous. Thank you. Valvoline has always been the best fast option with quality service for me.
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Greg W
Lambert was very professional. Low pressure and informative at the same time.
Lambert was very professional. Low pressure and informative at the same time.
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Chas L
As always the staff and coordinator did a great job and I was in and out for a simple oil change alnog with knowing the car pass ...
As always the staff and coordinator did a great job and I was in and out for a simple oil change alnog with knowing the car passed the safety checklist
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Anonymous
they saw another problem and let me know about it.
they saw another problem and let me know about it.
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Jeffrey P
Associate is nice and I know it's not his fault but trying to sell other services gets annoying.
Associate is nice and I know it's not his fault but trying to sell other services gets annoying.
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Bruce L
Service was excellent and they got me on and out quickly. Very professional
Service was excellent and they got me on and out quickly. Very professional
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Anonymous
The staff was fast, courteous and I didn't feel like I was being sold a service that I didn't need. I had multiple services comp ...
The staff was fast, courteous and I didn't feel like I was being sold a service that I didn't need. I had multiple services completed in an hour. If I had gone to a dealership, they'd have had my car all day and it would have cost me triple what I paid at Valvoline. Incredibly happy and impressed
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Ed L
No hard sell, very friendly people.
No hard sell, very friendly people.
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James W
The Manager, Lambert, was friendly and knowledgeable. The service was quick but he was helpful in seeing i needed a battery and ...
The Manager, Lambert, was friendly and knowledgeable. The service was quick but he was helpful in seeing i needed a battery and offered one at a great price. Im new to that area but will return every time to that location. I told my friends, family and coworkers about how great the team and service were there.
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Bweb
Very courteous and polite.explained everything to me including the fact that they do not have nitrogen for my tires. Very good s ...
Very courteous and polite.explained everything to me including the fact that they do not have nitrogen for my tires. Very good service. No waiting...Will definitely go there again. But they need to start including nitrogen for tires.
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Subaru
This group is friendly and I trust them.
This group is friendly and I trust them.
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Edice
Customer service is excellent
Customer service is excellent
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Arby123
The gentlemen (and one woman I've seen) are always extremely friendly, professional, thorough and efficient. They offer products ...
The gentlemen (and one woman I've seen) are always extremely friendly, professional, thorough and efficient. They offer products and services without being pushy sales people, and seem to genuinely care about the customers.This location is my go to for a fast, friendly, and well done oil changes and general maintenance. Keep up the great work!
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Jb
Was charged $40 for air cabin filter that later found could buy for $14 from advanced auto or oreillys
Was charged $40 for air cabin filter that later found could buy for $14 from advanced auto or oreillys
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L. R.
Staff was very friendly
Staff was very friendly
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Randy R
Been coming here for years. GREAT customer service
Been coming here for years. GREAT customer service
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GaryN
Courteous personnel, service that was expected was received.
Courteous personnel, service that was expected was received.
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Riley
I was greeted promptly in the lot prior to entering the service bay. The technicians were professional, friendly and knowledgeab ...
I was greeted promptly in the lot prior to entering the service bay. The technicians were professional, friendly and knowledgeable. No pressure to buy other services or items. The only issue is that I presented a $7 coupon (showed my phone coupon) and it was not taken off of the price of the oil change according to my invoice.Thank you.
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Hb
The representative was kind and informative. They were all nice
The representative was kind and informative. They were all nice
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Paula H
So nice and accommodating
So nice and accommodating
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patty o'furniture
Friendly people, quick service. Have already recommended this establishment to friends.
Friendly people, quick service. Have already recommended this establishment to friends.
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Jennifer M
The employees were friendly and helpful in showing me what I need to do to maintain upkeep but they didn’t pressure me. I enjoye ...
The employees were friendly and helpful in showing me what I need to do to maintain upkeep but they didn’t pressure me. I enjoyed the conversation and they made me laugh! Lambert was so friendly and Mathew and Kyle were very professional and kept the services moving so I was in and out and on my way to pick up my kids at school!! Best experience ever!!
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Tammy B.
The staff is friendly and knowledgeable. I will return for future service and tell everyone I know to go there!
The staff is friendly and knowledgeable. I will return for future service and tell everyone I know to go there!
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JMD
Lambert was excellent at taking care of me while I was there. Thank you.
Lambert was excellent at taking care of me while I was there. Thank you.
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Dan H.
The service tech recommended that I replace the cabin air filter in my vehicle. I asked him how much it would be and he told me ...
The service tech recommended that I replace the cabin air filter in my vehicle. I asked him how much it would be and he told me $33. He replace the filter but when I looked at the bill, I was charged $39.99 for the filter. I am not happy about this.
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Mary M
Although I was not pressured, I did end up spending a lot for an oil change-more than I had anticipated. I'd rather the employee ...
Although I was not pressured, I did end up spending a lot for an oil change-more than I had anticipated. I'd rather the employee just take my coupon and do as I first asked.
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Jeff
I have had multiple vehicles over 20 years in having my oil change serviced at this location. enough said, all is good
I have had multiple vehicles over 20 years in having my oil change serviced at this location. enough said, all is good
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Wen
Offered optional lub and fluid replacement, based on mileage-- good reminders and review of usage needs. overall good service.
Offered optional lub and fluid replacement, based on mileage-- good reminders and review of usage needs. overall good service.
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Diane
People are always nice and things get done without a problem
People are always nice and things get done without a problem
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Mendo44
Lambert Amanda Kyle and Evan did a great job. They always take great care of me every time I come in.
Lambert Amanda Kyle and Evan did a great job. They always take great care of me every time I come in.
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Susan W-T
Friendly, fast service. Knowledge employees and very polite!
Friendly, fast service. Knowledge employees and very polite!
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Anonymous
Didn't receive a windshield sticker
Didn't receive a windshield sticker
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Dennis O.
Service rep was very pleasant. Work that was completed was compelted as stated.
Service rep was very pleasant. Work that was completed was compelted as stated.
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Katie S
I was not told how much an oil change was to begin with and had a coupon for a 29.99 oil change and was charged over 70.00. It w ...
I was not told how much an oil change was to begin with and had a coupon for a 29.99 oil change and was charged over 70.00. It was used as 15.00 off and not $29.99. No one explained why it couldn’t be used. Also, when I pulled in I specifically told the tech that I ONLY wanted an oil change and not anything additional. He proceeded to try to sell me a transmission flush and radiator flush.
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Anonymous
Fixed my rear brake light for a reasonable fee - I didn' feel the pressure of trying to make a decision for an overpriced servic ...
Fixed my rear brake light for a reasonable fee - I didn' feel the pressure of trying to make a decision for an overpriced service that I could do myself.
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Anthony F
Friendly knowledgeable staff
Friendly knowledgeable staff
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Carole H.
I was able to pull right into a bay. Lead man very professional, courteous and knowledgeable.
I was able to pull right into a bay. Lead man very professional, courteous and knowledgeable.
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Pete
always done a good job over the years
always done a good job over the years
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Anna P
Received great service from friendly & helpful people.
Received great service from friendly & helpful people.
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Steven
Very friendly and knowledgeable staff. I was also able to use a coupon.
Very friendly and knowledgeable staff. I was also able to use a coupon.
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K.F.
Internal air filter was installed incorrectly on previous visit. Technician checked and corrected.
Internal air filter was installed incorrectly on previous visit. Technician checked and corrected.
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wendy
first time there and I already recommend it to friends
first time there and I already recommend it to friends
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emdsess
I’ve been a satisfied customer for over 10 years & I recommend your services when ever I can.
I’ve been a satisfied customer for over 10 years & I recommend your services when ever I can.
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Brenda
Helpful and knowledgeable staff with my service needs.
Helpful and knowledgeable staff with my service needs.
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🤗 Steve N
They were very pleasant they didn’t push product and they gave us an estimate time of our weight we are very pleased with the s ...
They were very pleasant they didn’t push product and they gave us an estimate time of our weight we are very pleased with the service
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patw
All staff are extremely professional, courteous, and helpful.
All staff are extremely professional, courteous, and helpful.
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Denise
Fast courteous service. Love that you can stay in your car.
Fast courteous service. Love that you can stay in your car.
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Vince A
Everyone and everything is always professional, quick and done with a smile
Everyone and everything is always professional, quick and done with a smile
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ECN
I always go there and they are always wonderful! Friendly, quick and professional!
I always go there and they are always wonderful! Friendly, quick and professional!
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Karen
Great staff, I like waiting in my car!
Great staff, I like waiting in my car!
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Jo H
I usually get my oil changed at this location. I love not having to get out of my car and they are always very nice, friendly a ...
I usually get my oil changed at this location. I love not having to get out of my car and they are always very nice, friendly and quick!!
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Larry F
They did what they promised to do.
They did what they promised to do.
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JC
courtesy of the people
courtesy of the people
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H.B.
Well educated employees that have amazing respect for their customers. Fantastic customer service. Clean and organized facility.
Well educated employees that have amazing respect for their customers. Fantastic customer service. Clean and organized facility.
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Sean-Cuyahoga Falls
I was told I would receive almost 50%, because I was getting all the services you offered, I spent almost 600.00 dollars.
I was told I would receive almost 50%, because I was getting all the services you offered, I spent almost 600.00 dollars.
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jeh
lookrdlike a wellorganize team
lookrdlike a wellorganize team
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bill r
very quick and very complete
very quick and very complete
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Alice
I love the exceptional customer service that I always receive. The staff is always so knowledgeable and only recommends things i ...
I love the exceptional customer service that I always receive. The staff is always so knowledgeable and only recommends things if you ask. I never feel pressured to purchased anything.
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World B.
I'm never "highly satisfied" with any service today. I was satisfied...I got what I paid for.
I'm never "highly satisfied" with any service today. I was satisfied...I got what I paid for.
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Dan
The workers were very nice and upbeat and very knowledgeable and couteous!!
The workers were very nice and upbeat and very knowledgeable and couteous!!
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Cierra
This was my first time here with my new car , which I had for almost 4 years. I normally just go to the dealership to handle eve ...
This was my first time here with my new car , which I had for almost 4 years. I normally just go to the dealership to handle everything but my Schedule has been so full I am unable to make it during their service hours. Before I came here I did read positive review on google and decided to check it out myself.. I am happy I did and I will be returning!! Thank you Gannen, Adam, and Amanda
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sassi
John was very informative and knowledgeable. Work was done in short order and I was on my way, been there before and will be the ...
John was very informative and knowledgeable. Work was done in short order and I was on my way, been there before and will be there again
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Anonymous
Prompt , professional yet friendly service
Prompt , professional yet friendly service
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Paul K.
I've grown accustomed to the level of service and expect the pattern to continue each visit. I know I can plan my errands on car ...
I've grown accustomed to the level of service and expect the pattern to continue each visit. I know I can plan my errands on car service day to include the variety of things I need accomplish in a given time and further, I know I won't be spending needless time in your waiting room. That I was there at mid-Saturday, the busiest day of the week for Valvoline and waited less than 15 minutes says enough about why I keep coming back. Thanks for everything!Paul
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Anonymous
Even though I didn't have a coupon the give me. a discount
Even though I didn't have a coupon the give me. a discount
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welddiversified@aol.com
Cold, and late, yet he was kind friendly and concerned for my car.
Cold, and late, yet he was kind friendly and concerned for my car.
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David B
Everyone was very friendly and helpful. In addition to the oil change I had them rotate my tires - something I've been meaning t ...
Everyone was very friendly and helpful. In addition to the oil change I had them rotate my tires - something I've been meaning to have done within a week. Gannen reset my tricky oil service reminder and showed me that my cabin air filter needed to be replaced, even though the store doesn't stock it.
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Amc
Very friendly and fast
Very friendly and fast
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David P.
There was no problem with this visit, but it was a return visit due to an error with an oil change the day before when my daught ...
There was no problem with this visit, but it was a return visit due to an error with an oil change the day before when my daughter took the car there. Based on Valvoline’s computer, they had installed 5W-20 oil instead of 5W-30 as printed on the oil cap. I discovered the error, and knew that the oil wouldn’t hurt anything in the winter. Still, my car has a powertrain warranty that I feared would be jeopardized. I called Valvoline Customer Service, and was promptly contacted by the store’s manager, John. He was more than understanding.-I took the car back, and he couldn’t have worked any harder to make sure the issue was remedied and that I was happy. He and Kyle (who worked on the car) were exceptionally professional, friendly and helpful. Thanks to how they handled this error, my family and I will return to this Valvoline in Stow. Thank you, John and Kyle! The nearly lost art of customer service is still alive at this Valvoline.
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Jim B
Been going to this specific shop since we moved to the area...
Been going to this specific shop since we moved to the area...
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H Smith
It was great. They are always very nice and fast and through
It was great. They are always very nice and fast and through
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Courtney R
I have never used VIOC before but received a coupon in the mail from AllState agent Jason Durica. The techs were very friendly, ...
I have never used VIOC before but received a coupon in the mail from AllState agent Jason Durica. The techs were very friendly, explained the process to me, reviewed add-ons and pricing and were very quick. I especially liked how they communicated with each other loudly and thoroughly to complete each task. You could tell they truly work as a team by their tone of voice and not just because they have to; made the experience more comfortable for me.
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Josie R
Friendly and quick service
Friendly and quick service
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Dave L
Very quick and professional. I will be in next week with my car and my wife will be in also
Very quick and professional. I will be in next week with my car and my wife will be in also
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BVOSGL
The staff was very informative and friendly.They also advised of a possible transmission leak that of course I would have had no ...
The staff was very informative and friendly.They also advised of a possible transmission leak that of course I would have had no idea was happening and have taken the advice and have had the vehicles transmission serviced.
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Jmcclain06
While services are good prices are high
While services are good prices are high
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Jabwtb
We had mentioned we were going for an e-check - wish the tech had remembered that - he suggested we needed a batttery - we did n ...
We had mentioned we were going for an e-check - wish the tech had remembered that - he suggested we needed a batttery - we did not know that changing the battery wiped out computer info needed for e-check - as a rresult we could not complete e-check - were in a time bind - disappointed
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Lynetteb
Jon the assistant manager was extremely polite. His customer service skills are awesome! even though I came right before they cl ...
Jon the assistant manager was extremely polite. His customer service skills are awesome! even though I came right before they closed everyone was fun, energetic, fast and friendly! I appreciated it after a long day at work!
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Melissa M
Service was super fast and customer service was great.
Service was super fast and customer service was great.
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Bfrank
I would like the option of simply having my oil changed and fluids topped off and not have everything checked. It would be faste ...
I would like the option of simply having my oil changed and fluids topped off and not have everything checked. It would be faster and I wouldn’t feel pressured to purchase any additional products or services.
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TaylorP
I waited a few minutes but once I got on the shop my service was excellent! Very friendly staff, and got the job done correctly.
I waited a few minutes but once I got on the shop my service was excellent! Very friendly staff, and got the job done correctly.
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Jen R
Great price courteous workers that weren’t pushy.
Great price courteous workers that weren’t pushy.
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Amanda W
My mom actually was the one to bring my car in for an oil change and asked if they knew how to change the head light. She said t ...
My mom actually was the one to bring my car in for an oil change and asked if they knew how to change the head light. She said they were ALL so kind and helpful! It took awhile to get this headlight changed (Ford Fusion-usually the dealership would have to change it) but as always Valvoline employees are always so determined. The lady who got it was ecstatic- as she should've been since it was VERY difficult. Like I said I wasn't even the one to bring the car in but my mom was just SO happy with your service. Well done! This was at the Stow location off of Darrow road.
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Daniel R.
The employees were very efficient.
The employees were very efficient.
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JorunnS
Good service
Good service
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LenC
Had to move to a different bay after my oil change to have tires rotated and it took too long
Had to move to a different bay after my oil change to have tires rotated and it took too long
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Cpatel
The staff was knowledgeable and friendly. They attempted to get me the best deal possible
The staff was knowledgeable and friendly. They attempted to get me the best deal possible
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Dave H
Once I got into the bay everyone was very friendly, fast & efficient. The price was a little higher than I usually pay but the c ...
Once I got into the bay everyone was very friendly, fast & efficient. The price was a little higher than I usually pay but the convenience & speed of service were well worth it!
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HudsonB
Everyone was super nice, no wait, great service.
Everyone was super nice, no wait, great service.
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AliceG
I came in and the whole crew took care of me. I was told who was working on my car by name. I got to see via camera the work b ...
I came in and the whole crew took care of me. I was told who was working on my car by name. I got to see via camera the work being done. It was a nice experience.
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Mike S.
I get in and out quick. I am advised of other services but don’t feel pressured to buy them.
I get in and out quick. I am advised of other services but don’t feel pressured to buy them.
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Kat B
The staff was super friendly and very courteous. After having such a rough time at the dealership earlier that morning it was so ...
The staff was super friendly and very courteous. After having such a rough time at the dealership earlier that morning it was so refreshing to come back to them. I love getting oil changes there. Even if it's not the cheapest the staff make me keep coming back.
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joannh
Friendly, comprehensive service. They explain everything. Make suggestions but ensure it's my decision. Seem very competent and ...
Friendly, comprehensive service. They explain everything. Make suggestions but ensure it's my decision. Seem very competent and the prices, though a bit high are worth the service you get. A good job, done quickly.
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No way
Fast and service was good
Fast and service was good
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Bob
I just stopped in to have oil checked The staff checked all levels and put in 1/2 quart of oil + washer solution I asked if they ...
I just stopped in to have oil checked The staff checked all levels and put in 1/2 quart of oil + washer solution I asked if they possible if they could install my winter wiper blades for me and they cheerfully took care of them Very pleased with the professional yet extremely friendly service I receive from the people at Vavoline
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LW
Fast, efficient and effective
Fast, efficient and effective
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Karen H
The staff was exceptionally friendly and made the process quick and easy!! I forgot my coupon, however they honored it anyway. I ...
The staff was exceptionally friendly and made the process quick and easy!! I forgot my coupon, however they honored it anyway. I love Valvoline and would recommend it to anyone!!
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LouT
JOHN was extremely professional and polite. He greeted me outside even though I pulled in before the store opened-that was very ...
JOHN was extremely professional and polite. He greeted me outside even though I pulled in before the store opened-that was very impressive!!
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GaryRuns26
the service was quick and the staff were very friendly.
the service was quick and the staff were very friendly.
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Kyle H
The manager at this store was so kind, polite, courteous, and professional. Really incredible! Thank you so much :)
The manager at this store was so kind, polite, courteous, and professional. Really incredible! Thank you so much :)
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DARLA K.
Excellent customer service and attention
Excellent customer service and attention
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Anonymous
Manager was extremely friendly and knowledgeable extremely helpful great run shop
Manager was extremely friendly and knowledgeable extremely helpful great run shop
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Gwendolyn S
very courteous
very courteous
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Matt D
Staff is always friendly and the service is great.
Staff is always friendly and the service is great.
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Kathy M
the techs that work there are always friendly, professional, prompt, and very efficient. They are a great group and they do you ...
the techs that work there are always friendly, professional, prompt, and very efficient. They are a great group and they do your company proud.
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KaneM
John and Kyle took personal interest in me and my car
John and Kyle took personal interest in me and my car
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Techwriter
No time to write. Thanks
No time to write. Thanks
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JulieS
Great customer service
Great customer service
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Jim M
The manager was knowledgeable, courteous and very engaging
The manager was knowledgeable, courteous and very engaging
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MR
Always try to up sell more expensive services when I make it clear at the beginning just want an oil change.
Always try to up sell more expensive services when I make it clear at the beginning just want an oil change.
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Tammy A
Gannon was awesome! Made appropriate suggestions of other replacement items needed such as the air filter. They checked a leak ...
Gannon was awesome! Made appropriate suggestions of other replacement items needed such as the air filter. They checked a leak and made suggestions to the problem and how it could impact my vehicle
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Dennis B.
They were very cordial and outgoing to satisfy us.
They were very cordial and outgoing to satisfy us.
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Sara
I went to the stow location and was impressed with the excellent service Gannon provides. He calibrated my tire pressure that ha ...
I went to the stow location and was impressed with the excellent service Gannon provides. He calibrated my tire pressure that had been on for 2 years!!! No one knew how to fix it and it took him 2 minutes to figure it out. I was so greatly he took the extra time to help me!
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Saram
Friendly staff, very efficient.
Friendly staff, very efficient.
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Tony l
Courteous staff
Courteous staff
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Katie H
Prompt quick service, wonderful attitudes and pleasant dispositions!
Prompt quick service, wonderful attitudes and pleasant dispositions!
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Borp
No pressure to buy anything else. The asst manager was very nice.
No pressure to buy anything else. The asst manager was very nice.
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scottw
The rep was very friendly and very knowledgable. He helped me with all the services I needed. He showed me how bad the filters ...
The rep was very friendly and very knowledgable. He helped me with all the services I needed. He showed me how bad the filters in my vehicle were and offered to replace them.
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LisaG
Your technicians are extremely friendly.
Your technicians are extremely friendly.
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Big Al
Fast efficient professional experienc
Fast efficient professional experienc
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Anonymous
The personnel and quality of service at this particular location are superior to any of your other locations or competitors loca ...
The personnel and quality of service at this particular location are superior to any of your other locations or competitors locations in this area.
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Jonny O
Staff was able to break free rounded oil drain plug. and was super friendly throughout
Staff was able to break free rounded oil drain plug. and was super friendly throughout
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Anonymous
The staff was very friendly and professional. I didn't know what to expect as it was my first visit, but they made me feel safe ...
The staff was very friendly and professional. I didn't know what to expect as it was my first visit, but they made me feel safe and secure with their performance and knowledge. John was super!!
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Anonymous
Overall satisfactory experience.
Overall satisfactory experience.
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Aracelis
The team was friendly and polite, they answered any questions we had . the manager of the store fixed the windshield wiper that ...
The team was friendly and polite, they answered any questions we had . the manager of the store fixed the windshield wiper that a previous valvoline associate from another location had ruined. I was very happy with the service I received and will be returning
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Anonymous
Consistant service, clean facility, courteous staff
Consistant service, clean facility, courteous staff
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Anthony S
great customer service...had a great experience
great customer service...had a great experience
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R
Fast and easy.
Fast and easy.
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bf1964
the customer service rep was very friendly and the service was completed quickly.
the customer service rep was very friendly and the service was completed quickly.
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Abdul H
The job was completed in a professional and friendly manner. The technician was very efficient and knowledgeable.
The job was completed in a professional and friendly manner. The technician was very efficient and knowledgeable.
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Alan m
The staff is absolutely phenomenal. I csng remember all three peoples names, but kyle was the main one i talked to, and they wer ...
The staff is absolutely phenomenal. I csng remember all three peoples names, but kyle was the main one i talked to, and they were fantastic.
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Aaron P
Everyone seemed experienced and friendly. Plus its in a great location close to home.
Everyone seemed experienced and friendly. Plus its in a great location close to home.
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Carl M
Very friendly staff. Quick and efficient
Very friendly staff. Quick and efficient
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wsoel1251
Very courteous techs, quick and precise.
Very courteous techs, quick and precise.
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EileenMS
Very friendly and attentive. Did not pressure me to by extras. Just explained what I might need
Very friendly and attentive. Did not pressure me to by extras. Just explained what I might need
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Leisa r
I will start off by saying a gentleman named Anthony..took great care of me..I came in for a oil change,,,they showed me how bad ...
I will start off by saying a gentleman named Anthony..took great care of me..I came in for a oil change,,,they showed me how bad my air filter was,,and how cracked up my serpentine belt was.,got those replaced as well as the transmission fluid changed..everyone working were busy .,very courteous.i even got a 15 percent discount.and all done in about 40 minutes.very nice to see everyone working was smiling..What a Team!. Thank you. Leisa Reedy, Stow,Ohio 44224
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Coach
Quick and professional
Quick and professional
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Raynard P.
attitude!
attitude!
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Anonymous
Great people- friendly, knew what they were doing and pleasant to talk to.
Great people- friendly, knew what they were doing and pleasant to talk to.
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BrookeC
Service was courteous, professional and fast!
Service was courteous, professional and fast!
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Nick K
Quick service at a reasonable price. The service technician was courteous, professional & helpful. He answered all my questions
Quick service at a reasonable price. The service technician was courteous, professional & helpful. He answered all my questions
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Melanie M.
Great experience, the person who I dealt with was great too.
Great experience, the person who I dealt with was great too.
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Jen R
Technicians were very friendly and knowledgeable.
Technicians were very friendly and knowledgeable.
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Raeskates
Kyle was so nice. I mentioned that I was in a hurry and he and the others got everything done very well and quickly. They were a ...
Kyle was so nice. I mentioned that I was in a hurry and he and the others got everything done very well and quickly. They were all very friendly.
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Todd from JoAnn Stores
Quick and polite
Quick and polite
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Thomas T
Everyone was polite, and professional. I was in and out within 15 min. It was great. I will make Valvoline my go-to from now on ...
Everyone was polite, and professional. I was in and out within 15 min. It was great. I will make Valvoline my go-to from now on for oil changes. My wife went the very next day to get our other vehicle an oil change. Very pleasant experience.
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Laurie F
I always take my car to our dealership for all work. The oil light went on and I did not have time to schedule with them. Valvol ...
I always take my car to our dealership for all work. The oil light went on and I did not have time to schedule with them. Valvoline is around the corner from my workplace. Very professional crew. Couldn't have been more pleased. If my dealership is not available, I will go back to Valvoline.
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Crystal D
Workers were friendly and efficient
Workers were friendly and efficient
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Stowstephie
Convenient location and excellent service peeps! You pay a little more even with a coupon but for the convenience it's worth it!
Convenient location and excellent service peeps! You pay a little more even with a coupon but for the convenience it's worth it!
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terry k
the folks that work at stow location are very friendly not to pushy on other services but they do mention what other service th ...
the folks that work at stow location are very friendly not to pushy on other services but they do mention what other service they have keep up good job
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DW
It's just an oil change,I usually service my own vehicles,brakes,R&R transmissions or engines if need be. Gear head car guy I us ...
It's just an oil change,I usually service my own vehicles,brakes,R&R transmissions or engines if need be. Gear head car guy I usually own 4-6 20+ year old vehicles including muscle cars and classics. Only use quick oil change businesses in a pinch or with a coupon on my beater cars only. The fact you try to up sell a $170.00 transmission flush in which I'm sure you do not tell less automotive knowledgable customers that their transmission lines will be cut and spliced (The "hack job") to perform the service is yet another reason I work on my own vehicles or go to a buddies shop,or at least some one I know and trust.
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ejl
Your services seem overpriced.
Your services seem overpriced.
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Jim C
The excellent staff
The excellent staff
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Paul M
Over the price is a bit high but not so high I don't come in.
Over the price is a bit high but not so high I don't come in.
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Ba
Speedy and efficient
Speedy and efficient
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Heidi F
Crew was professional, quick and polite.
Crew was professional, quick and polite.
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Rebecca B
The men were so kind, addressed my by name and they don't even know me. They were fast and professional, heck i would date any o ...
The men were so kind, addressed my by name and they don't even know me. They were fast and professional, heck i would date any of them. They did a great job, super impressed.
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Tony O
Kyle very friendly - knowledgeable. Always good service and this location. Been going for years
Kyle very friendly - knowledgeable. Always good service and this location. Been going for years
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Kelly in Stow
The team at this location is always extremely friendly , knowledgeable helpful , patient and on top of their game. I love comin ...
The team at this location is always extremely friendly , knowledgeable helpful , patient and on top of their game. I love coming to this particular store because I always get great service. And when I get the opportunity I bring my husbands car there Too!
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DanaK
Staff are all very friendly and helpful. No high pressure sales tactics.
Staff are all very friendly and helpful. No high pressure sales tactics.
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AH
It was better than take five
It was better than take five
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Alice
Great Customer Service!
Great Customer Service!
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Tess H
I came for an oil change thinking my car needed one. I had not checked on the status of the oil. The representative helping me a ...
I came for an oil change thinking my car needed one. I had not checked on the status of the oil. The representative helping me asked if I would prefer they check the level instead of just changing the oil. Two representatives checked my oil and confirmed I did not need an oil change. They checked my air filter and were very honest and did not lie to me and say I needed it replaced when I clearly didn’t. They took the time to listen to me when I said my car wasn’t getting as good gas mileage. The representative recommended a fuel additive. It really has worked great and I’ve noticed my car getting better gas mileage already!
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Mary F.
All the techs were friendly & helpfulZac, Gannon & Amanda were all excellent !! & Zac gave me a great discount that I did not ...
All the techs were friendly & helpfulZac, Gannon & Amanda were all excellent !! & Zac gave me a great discount that I did not expect!! Great Job!!
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