Urbana

The staff were very helpful

The staff were very helpful

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Very friendly, patient with explanation, fast

Very friendly, patient with explanation, fast

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Staff was very courteous, they did the job quickly and efficiently

Staff was very courteous, they did the job quickly and efficiently

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I didn’t have to wait long outside or inside. The employees were knowledgeable and friendly. The facility is convenient and I ...

I didn’t have to wait long outside or inside. The employees were knowledgeable and friendly. The facility is convenient and I was not pressured to purchase additional services.

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The staff really seemed to have fun while they were working. I suspect that Valvoline has a customer service training where staf ...

The staff really seemed to have fun while they were working. I suspect that Valvoline has a customer service training where staff say "I'm happy to help" because I heard that from two different people. But I'm a manager in customer service so I probably would notice that more than the average person. I hope you pay the staff well and give them good benefits. They act like it's a good job.

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They employees are always very helpful with any questions I have. They are great with customer service! They do a great job all ...

They employees are always very helpful with any questions I have. They are great with customer service! They do a great job all the way around!

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Madeline and John were very friendly and helpful. Job was done well and quickly. And I wasn't pressured to buy any thing other t ...

Madeline and John were very friendly and helpful. Job was done well and quickly. And I wasn't pressured to buy any thing other than what I was there for.

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Urbana team is well put together, Jeff, John, and Maddy worked well together and provided my vehicle with the proper care in a t ...

Urbana team is well put together, Jeff, John, and Maddy worked well together and provided my vehicle with the proper care in a timely manner! I always feel like I’m with family and they always make me smile. THANK YOU

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everyone was thoughtful and businesslike. My GM dealer offers very low coupons and senior discounts and I usually deal with them ...

everyone was thoughtful and businesslike. My GM dealer offers very low coupons and senior discounts and I usually deal with them. When your coupon matches or exceeds theirs or is more convenient..I go to yours

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They told me the price and recommended things but there was no pressure.

They told me the price and recommended things but there was no pressure.

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Experience staff

Experience staff

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The overall experience

The overall experience

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Jessica was very pleasant and helpful, everyone was professional eventhough it was freezing outside .

Jessica was very pleasant and helpful, everyone was professional eventhough it was freezing outside .

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Friendly and knowledgeable staff. Great service!

Friendly and knowledgeable staff. Great service!

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Everyone was very knowledgeable and friendly

Everyone was very knowledgeable and friendly

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The staff got to my car as soon as they could being busy with other customers, which I understand completely. When the service ...

The staff got to my car as soon as they could being busy with other customers, which I understand completely. When the service began the staff performed the service work quickly and in a professional manner to completion. Very good service experience.

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there was no wait time and the staff was polite. they got right to work and let me know about other services my vehicle would ne ...

there was no wait time and the staff was polite. they got right to work and let me know about other services my vehicle would need in the near future.

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It is way too expensive. Even with a $10 coupon, the cost was still over $80. I called two other garages and they charge less t ...

It is way too expensive. Even with a $10 coupon, the cost was still over $80. I called two other garages and they charge less than $60 for the same service.

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Very professional, good communication between each other during oil change.Was impressed with service and will return again

Very professional, good communication between each other during oil change.Was impressed with service and will return again

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It was quick and done very professionally. I will be back next time

It was quick and done very professionally. I will be back next time

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I just like how the staff update you on the car and what needs to be serviced and everything it's a fairly good environment. And ...

I just like how the staff update you on the car and what needs to be serviced and everything it's a fairly good environment. And then don't make you feel stupid when they're explaining the car updates.

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It was too expensive

It was too expensive

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This was the first time I have used a Valvoline service in many years. I was impressed and surprised with the service and the op ...

This was the first time I have used a Valvoline service in many years. I was impressed and surprised with the service and the operation. Maybe I should have given them a highly satisfied but there was an issue with my old oil. It was not the color and consistency it should of been. They informed me (and showed me) of this and said I should have it checked out. I wish they could have informed me of more reasons for the condition of my oil. I intend to go back but I am still cautious of their knowledge. I will remain that way until I have my auto mechanic check it out and give me an explanation. I do not always assume something right off until I check it out.

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The workers are friendly and you always know what they are doing.

The workers are friendly and you always know what they are doing.

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Always friendly. Not pushy to buy. Fulfill services as requested.

Always friendly. Not pushy to buy. Fulfill services as requested.

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This was my first visit to Valvoline and the first time I've ever had an oil change. The crew was very patient and friendly with ...

This was my first visit to Valvoline and the first time I've ever had an oil change. The crew was very patient and friendly with me. When I first pulled in Robert helped to point me in the right direction. Jessica did a wonderful job explaining everything to me, what they we're doing and the pricing of everhthing. They all did a great job in guiding me through the process 10/10 would recommend ☺️

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They knew their job, did it efficiently and didn’t try to over sell accessories. I also liked staying in my car, it was easier t ...

They knew their job, did it efficiently and didn’t try to over sell accessories. I also liked staying in my car, it was easier to communicate with the staff

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Customer friendly staff. I say it's a little pricey though.

Customer friendly staff. I say it's a little pricey though.

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I liked the professionalism and enthusiasm of the crew working on my vehicle. Good communication between the 3 guys.

I liked the professionalism and enthusiasm of the crew working on my vehicle. Good communication between the 3 guys.

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The crew went out of their way to help me figure out what was wrong with one of my tires. They quickly found a dangerous situati ...

The crew went out of their way to help me figure out what was wrong with one of my tires. They quickly found a dangerous situation with my front passenger tire. I am very grateful for their professionalism.

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Very knowledgeble....Informative and no pressure

Very knowledgeble....Informative and no pressure

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The service options were explained clearly without any pressure. The services were all performed much more quickly than a deale ...

The service options were explained clearly without any pressure. The services were all performed much more quickly than a dealership or service garage would have done them.

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Courteous. Positive attitude

Courteous. Positive attitude

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friendly and quick

friendly and quick

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I get in and out quickly, they cover everything and tell me what is recommended.They don't get pushy after they inform me of wha ...

I get in and out quickly, they cover everything and tell me what is recommended.They don't get pushy after they inform me of what is recommended.

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I dont think the individual helping me smiled not once, I did feel as though I was an inconvience for them, facial expressions t ...

I dont think the individual helping me smiled not once, I did feel as though I was an inconvience for them, facial expressions tend to tell more than words. Thankfully my fiancé was with me or I believe I would have felt more uncomfortable. This was my first time using valvoline, I have always used Jiffy Lube, however recently moved and needed to find a new place to get my oil changed, I traveled 20 miles out to get to this location as I have always believed that there is more finesse to shops that cater strictly to oil changes and less error. I dont believe I will utilize valvoline in the future, I will drive 50 miles to go back to the Jiffy Lube that has cared for all my vehicles.

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Service was really good. Staff was friendly. Prices are a bit high compared to other shops.

Service was really good. Staff was friendly. Prices are a bit high compared to other shops.

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Very polite, knowledgeable, did their job fast and efficient

Very polite, knowledgeable, did their job fast and efficient

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From the time I pulled onto the lot till I pulled out of the building it was a good experience!

From the time I pulled onto the lot till I pulled out of the building it was a good experience!

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Knowledgeable friendly staff. Changed both of the lights that were burned out in addition to the oil change.

Knowledgeable friendly staff. Changed both of the lights that were burned out in addition to the oil change.

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Very ice and friendly staff. Fast and Efficient .

Very ice and friendly staff. Fast and Efficient .

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Nothing was wrong, the staff done a great job, they checked things out on my car like they are trained to do, i will be returnin ...

Nothing was wrong, the staff done a great job, they checked things out on my car like they are trained to do, i will be returning again for service. Thank You

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The oil change was quick and they checked other fluids while my vehicle was being looked at.

The oil change was quick and they checked other fluids while my vehicle was being looked at.

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Their prices for some stuff are a little more expensive then other places. For example, batteries are more expensive at Valvolin ...

Their prices for some stuff are a little more expensive then other places. For example, batteries are more expensive at Valvoline than at O'Reilly's.

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First time I came in to this particular Valvoline store , I received a phone call about 30min after I left. It was the manager c ...

First time I came in to this particular Valvoline store , I received a phone call about 30min after I left. It was the manager calling to apologize for leaving the drain plug cover off . He explained that it would be held until I could return . I would not have known if he had not been honest about the mistake. I respect honesty and integrity . All of the staff I have encountered since that time have exhibited that same character a profesionalism, along with a down to earth attitude. It’s very rare to find service like I have found in the Urbana branch. I tipped them all $20 today. I hope you all treat them well for the holidays. They ARE the reason I will continue my business there.

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I was totally impressed by the service I received. Jeffery was very thorough with his explanations! I had to call the srore

I was totally impressed by the service I received. Jeffery was very thorough with his explanations! I had to call the srore

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The lady acted like she didnt want to be there.

The lady acted like she didnt want to be there.

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Very knowledgeable people, they knew exactly what they were doing, explained everything to us and was very friendly, we simply l ...

Very knowledgeable people, they knew exactly what they were doing, explained everything to us and was very friendly, we simply love this place, we live about 20 to 30 minutes from this place but we will certainly go back when we need an oil change that's for sure, all of them deserve a raise oh and may I add the place was very neat and clean, you have one happy customer!!

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Been to this location twice. Both times very impressed how motivated the manager Jeff is to make sure all details are taken care ...

Been to this location twice. Both times very impressed how motivated the manager Jeff is to make sure all details are taken care of. Also very happy to see Maddy on the team. She explained all the suggested maintenance items very clearly but didn't pressure. She was very professional. Glad to see some women on your team!

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Jessica is always on point. The team did a great job taking care of my needs and vehicle!

Jessica is always on point. The team did a great job taking care of my needs and vehicle!

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Quick to get you back to where you’re going

Quick to get you back to where you’re going

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The communication

The communication

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The last 2 times I got oil changes I have oil on my garage floor. Returned first time and they wiped the frame down to eliminate ...

The last 2 times I got oil changes I have oil on my garage floor. Returned first time and they wiped the frame down to eliminate the issue. Continuation will prompt me to look elsewhere.

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The staff was very knowledgeable, polite and fast. Thanks!

The staff was very knowledgeable, polite and fast. Thanks!

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Friendly service and well explained on all services and car needs. Very pleased with my oil change.

Friendly service and well explained on all services and car needs. Very pleased with my oil change.

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The service was exceptional the staff was very respectful

The service was exceptional the staff was very respectful

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Quick service, nice people

Quick service, nice people

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For all the reasons you just had me check!

For all the reasons you just had me check!

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Every time I go there the staff are always friendly, clear with instructions and patient.

Every time I go there the staff are always friendly, clear with instructions and patient.

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When I go in and ask for a oil change that's all I want don't want to hear about other services

When I go in and ask for a oil change that's all I want don't want to hear about other services

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Jeff was very knowledgeable friendly, and on top of the entire shops happenings. All the PPE was worn by the employees and the ...

Jeff was very knowledgeable friendly, and on top of the entire shops happenings. All the PPE was worn by the employees and they had a very structured proceedure they followed

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Staff was professional, extremely courteous and very friendly. this was the fastest and most enjoyable visit to getting my auto ...

Staff was professional, extremely courteous and very friendly. this was the fastest and most enjoyable visit to getting my auto serviced that I have experiencedGreat job!!

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friendly, competent, and fast. service felt efficient, not rushed. I will return.

friendly, competent, and fast. service felt efficient, not rushed. I will return.

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I was not aware that they switched my oil to "Synthetic" oil, that is more pricey than the regular oil, that I can not go back t ...

I was not aware that they switched my oil to "Synthetic" oil, that is more pricey than the regular oil, that I can not go back to now.

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The service is always great they all know how to multitask. They took my electronic coupon and was very helpful about their exte ...

The service is always great they all know how to multitask. They took my electronic coupon and was very helpful about their extended services.

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By scanning my truck info off the inner door I feel that I am getting the correct info and recommendations

By scanning my truck info off the inner door I feel that I am getting the correct info and recommendations

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Friendly employees, very clear communication

Friendly employees, very clear communication

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i was very happy with my oil change just wish is was cheaper like 19.99 be great thsnks

i was very happy with my oil change just wish is was cheaper like 19.99 be great thsnks

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I was satisfied with my service, but it was $68 for an oil change.

I was satisfied with my service, but it was $68 for an oil change.

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The attendant was friendly and knowledgeable about cars. He showed me what the computer recommended I have done, but did not pre ...

The attendant was friendly and knowledgeable about cars. He showed me what the computer recommended I have done, but did not pressure me.

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The gentleman that were working were very professional and courteous and the service was excellent

The gentleman that were working were very professional and courteous and the service was excellent

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The time spent was perfect. I was tired of places saying it would be a 1.5-2 hour wait for an oil change. I was able to have my ...

The time spent was perfect. I was tired of places saying it would be a 1.5-2 hour wait for an oil change. I was able to have my oil changed, tires rotated and new windshield wipers in 31 min. Awesome!!!

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The gentleman were very kind and helpful! I was so pleased with my visit and got such a great deal. The whole staff is amazing. ...

The gentleman were very kind and helpful! I was so pleased with my visit and got such a great deal. The whole staff is amazing. I appreciate such awesome service! Thank you

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I have never had a bad service at this location. Great employees and management is highly qualified.

I have never had a bad service at this location. Great employees and management is highly qualified.

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The workers were friendly and very polite. Explained everything well.

The workers were friendly and very polite. Explained everything well.

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The whole experience was good although they did spilled oil on my motor and it dripped on my garage floor when I got home I noti ...

The whole experience was good although they did spilled oil on my motor and it dripped on my garage floor when I got home I noticed it the next day

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Travis was very knowledgeable, professional, and friendly.

Travis was very knowledgeable, professional, and friendly.

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Great Service

Great Service

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No problems

No problems

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The guys helping me were very curteous and knowledgeable. They offered sales of other items and services but did not pressure me ...

The guys helping me were very curteous and knowledgeable. They offered sales of other items and services but did not pressure me at all. They were very apologetic about my wait even though I understood.

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Price is always a major consideration. The two dealers that I've worked with in the past constantly have a factory oil change, ...

Price is always a major consideration. The two dealers that I've worked with in the past constantly have a factory oil change, with tire rotation, cheaper than Valvoline. Time is why I stopped in Sunday: I saw no waiting, no appointment needed and pulled in.Even with a coupon my oil change (no tire rotation) was $20 more than I can get it at the dealerships I've used. If only you could match what I can get services done at the dealer I'd NEVER go anywhere else.

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I realized after leaving that they did not check headlights and taillights. A service they normally provide. I suspect it was ...

I realized after leaving that they did not check headlights and taillights. A service they normally provide. I suspect it was because they were doing some major service on a truck which had caused the delay to get into the bay. Everything else was good.

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I spent 30 years in army as Armor/Cavalry Sys Maint. Tech

I spent 30 years in army as Armor/Cavalry Sys Maint. Tech

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All representatives were very friendly, knowledgeable and helpful!

All representatives were very friendly, knowledgeable and helpful!

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It was a very smooth service. The person communicated exactly what was happening and answered many of my questions!!!

It was a very smooth service. The person communicated exactly what was happening and answered many of my questions!!!

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I was in and out in a timely manner. They did not try to get me to buy anything I did not already know I needed.

I was in and out in a timely manner. They did not try to get me to buy anything I did not already know I needed.

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The service assistants were quick, professional and detail oriented. The representative was extremely polite and engaging. Cle ...

The service assistants were quick, professional and detail oriented. The representative was extremely polite and engaging. Clearly this team deserves a bonus. I don’t do many surveys so to me this team left an impression.

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Friendly, competent service!

Friendly, competent service!

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I just like it for its convenience and the people's experience that work there.

I just like it for its convenience and the people's experience that work there.

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There weren`t enough workers. The same guys had to run from my car to another car. There should have been another worker to take ...

There weren`t enough workers. The same guys had to run from my car to another car. There should have been another worker to take care of the other customer.

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Very fast and efficient

Very fast and efficient

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these guys were incredibly professional and knowledgeable. They didn't push too hard. Great to talk to. the store was immacul ...

these guys were incredibly professional and knowledgeable. They didn't push too hard. Great to talk to. the store was immaculate clean. it was an excellent experience.

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Good value

Good value

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They were very friendly and very fast and explained everything they were doing to me

They were very friendly and very fast and explained everything they were doing to me

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These guys did a great job and I got to stay in the car with all 3 kiddos. Very convenient for me.

These guys did a great job and I got to stay in the car with all 3 kiddos. Very convenient for me.

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Very professional service.

Very professional service.

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Our car is new to us they new what we needed to do our oil change

Our car is new to us they new what we needed to do our oil change

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Received a coupon in mail for 19.99 basic oil change. Last time I received a similar coupon I was told my vehicle had too many ...

Received a coupon in mail for 19.99 basic oil change. Last time I received a similar coupon I was told my vehicle had too many miles and needed higher grade oil. This time I had a new car with less than 70,000 miles. I was told my little 4cyl was a high performance engine and REQUIRED the 79.99 oil change for 4 quarts of oil. Will never be back.

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Very quick service

Very quick service

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Great staff- courteous and fast.

Great staff- courteous and fast.

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The visit was fast, even though I had extra work performed. Jessica pointed out an item that was due that I had forgotten about. ...

The visit was fast, even though I had extra work performed. Jessica pointed out an item that was due that I had forgotten about. Overall a excellent visit.

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Staff was friendly and made sure i saw the dipstick. Communicated every step to me, leaving no doubt all was done correctly. gar ...

Staff was friendly and made sure i saw the dipstick. Communicated every step to me, leaving no doubt all was done correctly. garage bay and uniforms looked clean and professional. I was happy with my visit. Price seemed higher than most, but the service made it worth my money. Thank you

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I was very impressed by Jessica. I escpecially loved how she responded to my thank you s with “I am happy to help.” I want to a ...

I was very impressed by Jessica. I escpecially loved how she responded to my thank you s with “I am happy to help.” I want to adopt this phrase into my vocabulary.

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Will definitely go back. Very courteous and professional!!

Will definitely go back. Very courteous and professional!!

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Because I believe no matter service anyone provides there is always room for improvements. It wasnt that I was displeased.. bu ...

Because I believe no matter service anyone provides there is always room for improvements. It wasnt that I was displeased.. but everyone should contiue to go the extra mile. That's what running a businees unsuccessful

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Didn’t have to make an appointment and done in a short time. Service techs weren’t standing around wasting time but did their jo ...

Didn’t have to make an appointment and done in a short time. Service techs weren’t standing around wasting time but did their job in a timely and professional manner .

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The staff was very good and very friendly.

The staff was very good and very friendly.

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Well Done

Well Done

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We won’t be able to return to Valvoline Instant Oil Change because the prices have just gotten too ridiculously high. We use to ...

We won’t be able to return to Valvoline Instant Oil Change because the prices have just gotten too ridiculously high. We use to come before it changed to Valvoline because the price was VERY reasonable and it was actuality just as cost effective for us to go there to get our oil changed, even with 5 cars, as it was to change it ourselves. Unfortunately we can no longer say that. We very rarely get coupons for oil changes & when we do they expire way too quickly. I’m mean we used to find coupons everywhere, like on the back of the Kroger receipts. At least with a coupon the price comes a bit closer to the competitors. Sadly we will have to take our business elsewhere because quite frankly we just can’t afford you anymore & I find that devastated because I’ve NEVER taken my cars anywhere else for oil changes.

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Very professional and friendly. Very knowledgeable.

Very professional and friendly. Very knowledgeable.

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Nice and friendly service technicians.

Nice and friendly service technicians.

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The staff, especially Jessica and Jeffery, were extremely friendly and made me feel like I was part of their “family”. I truly ...

The staff, especially Jessica and Jeffery, were extremely friendly and made me feel like I was part of their “family”. I truly appreciate the service I received there, and I will definitely be returning.

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The staff at the Urbana, Ohio location was courteous and knowledgeable. They answered all my questions and were quite mannerly. ...

The staff at the Urbana, Ohio location was courteous and knowledgeable. They answered all my questions and were quite mannerly. I was pleased with my experience and will definitely return.

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Very professional

Very professional

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The gentleman that work at this location are always friendly. This is the only place I'll take my car for the services they prov ...

The gentleman that work at this location are always friendly. This is the only place I'll take my car for the services they provide. Wish I could get all my car repair needs met here.

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they were quick and efficient even though it was time to change a couple filters they said they weren't that bad and would wait ...

they were quick and efficient even though it was time to change a couple filters they said they weren't that bad and would wait til next time

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Trevor, Travis, and Jeff did a great job

Trevor, Travis, and Jeff did a great job

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Always so pleased with the staff and the convenience of Valvoline oil change!! Thank you!!

Always so pleased with the staff and the convenience of Valvoline oil change!! Thank you!!

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It was easy and convenient. I only wish that they had told me they were taking my keys. It was extremely hot and it would have h ...

It was easy and convenient. I only wish that they had told me they were taking my keys. It was extremely hot and it would have helped a little if I could have put my windows down. Other than that, no complaints.

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Guys were friendly, very helpful and such hard workers! They take business very seriously and we’re all over it! You usually do ...

Guys were friendly, very helpful and such hard workers! They take business very seriously and we’re all over it! You usually do not see a sense of urgency but Urbana guys are great!!

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First time customer. Professional staff, polite, quick service. Plan to switch my business to this Valvoline location.

First time customer. Professional staff, polite, quick service. Plan to switch my business to this Valvoline location.

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I trust them with my life!!! They make sure the job they will do on my car is done properly and as quickly as possible. They c ...

I trust them with my life!!! They make sure the job they will do on my car is done properly and as quickly as possible. They check to see if I need anything else besides the oil change I go for. They tell me what all can be done at their facility in addition to oil change. It is the only place I go to for my oil change!!!!!!!

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Staff was courteous and knowledgeable

Staff was courteous and knowledgeable

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Attendant open car door with oil on his hands. There was oil all over my door handle. He neglected to wipe it off.

Attendant open car door with oil on his hands. There was oil all over my door handle. He neglected to wipe it off.

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Very hard workers and very knowledgeable. They answered all my questions. I feel very confident in the work they did. They are J ...

Very hard workers and very knowledgeable. They answered all my questions. I feel very confident in the work they did. They are Jeff, Jessica, Jon, Travis

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JEFFERY SIMMONS WAS HIGHLY KNOWLEDGEABLE OF HIS JOB AND THE BUSINESS, ALONG WITH STAFF

JEFFERY SIMMONS WAS HIGHLY KNOWLEDGEABLE OF HIS JOB AND THE BUSINESS, ALONG WITH STAFF

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I was taken in a timely manner and all things was taken care of professionally .

I was taken in a timely manner and all things was taken care of professionally .

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friendly and fast

friendly and fast

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Friendly ... Easy ... Quick

Friendly ... Easy ... Quick

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I have my oil changed every 3000 miles at this location and Jon, Jeffery and Trevor (all the staff) give the most friendly, fast ...

I have my oil changed every 3000 miles at this location and Jon, Jeffery and Trevor (all the staff) give the most friendly, fast and professional service I have found.

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I am always happy with service from manager thomas mattox but i found out today is his last day and he's being demoted and trans ...

I am always happy with service from manager thomas mattox but i found out today is his last day and he's being demoted and transferred. He is an excellent manager never had better experience than with him. He is knowledgeable and very nice. I am very disappointed with corporates decision and it has very likely lost you a family of customers.

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Staff was very courteous and helpful in answering questions. Will come back for our next oil change!

Staff was very courteous and helpful in answering questions. Will come back for our next oil change!

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I was highly satisfied with my visit to the Valvoline Instant Oil Change in Urbana, Ohio. Every time that I pull in, the staff i ...

I was highly satisfied with my visit to the Valvoline Instant Oil Change in Urbana, Ohio. Every time that I pull in, the staff is very friendly and will go over every detail of my car. When in-expecting my tires today, they found a nail stuck in the rear passenger side. If this nail was not found, my family could have been in serious danger. The Team of Thomas, James and Jessica treated me extremely well. I will return to Valvoline and recommend friends in town to do the same.

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Pricing was high

Pricing was high

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There was nothing wrong with my visit, and the staff was very pleasant, answered my questions and was prompt.

There was nothing wrong with my visit, and the staff was very pleasant, answered my questions and was prompt.

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The service was quick. I received necessary fluids. Everyone was friendly.

The service was quick. I received necessary fluids. Everyone was friendly.

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Everyone did a good job.

Everyone did a good job.

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Fantastic And Quick Service!

Fantastic And Quick Service!

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They were all very pleasant, helpful, and professional. It was a good experience.

They were all very pleasant, helpful, and professional. It was a good experience.

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Michael, Thomas and Trevor did a great job.

Michael, Thomas and Trevor did a great job.

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After hesitating a bit, I decided to get the VPS First Defense Fuel System Kit. Michael, Thomas and Jessica assured me that I wo ...

After hesitating a bit, I decided to get the VPS First Defense Fuel System Kit. Michael, Thomas and Jessica assured me that I would notice an improvement in the performance of my Honda Odyssey and I do. I drove it after service, on the highway for 15 minutes and the gas pedal response was quicker and the ride was smooth. They also think I should get better gas mileage, so I will keep an eye on that. Very knowledgeable and helpful.

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Staff polite, informative, courteous, friendly.

Staff polite, informative, courteous, friendly.

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Jessica did a fantastic job letting me know what I had coming up next as far as maintenance for my vehicle. Very positive and en ...

Jessica did a fantastic job letting me know what I had coming up next as far as maintenance for my vehicle. Very positive and energetic with everything while taking care of two people at once.

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Workers changed an old oil pull which is the reason the visit a bit longer. Told me what was need and/or suggested but no pressu ...

Workers changed an old oil pull which is the reason the visit a bit longer. Told me what was need and/or suggested but no pressure to purchase.

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We were treated very well. The staff was so kind. Thomas, Trevor and Jon were all very kind and knowledgeable. We did not feel p ...

We were treated very well. The staff was so kind. Thomas, Trevor and Jon were all very kind and knowledgeable. We did not feel pressured at all. We were very pleased with the service we received and will definitely be bringing our truck back to them. No more Walmart for us!

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Staff was friendly and quick. My vehicle was in the service bay for 11 minutes.

Staff was friendly and quick. My vehicle was in the service bay for 11 minutes.

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very quick, friendly service. They made good recommendations.

very quick, friendly service. They made good recommendations.

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was well satisfied with the service and the staff that took care of my car were very professional DI would recommend them very h ...

was well satisfied with the service and the staff that took care of my car were very professional DI would recommend them very highly

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Thomas was very knowledgeable and Jessica and Elijah were very efficient and courteous in their services.

Thomas was very knowledgeable and Jessica and Elijah were very efficient and courteous in their services.

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The staff! Excellent, friendly, professional!

The staff! Excellent, friendly, professional!

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I like the detailed records kept on my visits and the staff is awesome. The manager is incredibly knowledgeable

I like the detailed records kept on my visits and the staff is awesome. The manager is incredibly knowledgeable

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Courteous, Friendly, Knowledgeable staff in Urbana. Quick and thorough.

Courteous, Friendly, Knowledgeable staff in Urbana. Quick and thorough.

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All three service techs were knowledgeable, professional, and very polite!

All three service techs were knowledgeable, professional, and very polite!

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I trust the staff at this Valvoline location the same as always because they always provide outstanding professional, friendly, ...

I trust the staff at this Valvoline location the same as always because they always provide outstanding professional, friendly, and efficient service!

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Great customer service, convenience and speed of oil change!

Great customer service, convenience and speed of oil change!

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Good job done quickly.

Good job done quickly.

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Staff communicated very well. Restroom was very clean.

Staff communicated very well. Restroom was very clean.

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Staff was friendly and the work didn’t take very long. I liked that I didn’t need to get out of my car.

Staff was friendly and the work didn’t take very long. I liked that I didn’t need to get out of my car.

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The manager at the Urbana Oh location is always so friendly. He is polite and thorough. You can tell he enjoys his job there and ...

The manager at the Urbana Oh location is always so friendly. He is polite and thorough. You can tell he enjoys his job there and always smiles and wastes no time greeting customers right when they pull up. He seems like a good guy. I’m glad he has the position he does bc not everyone deserves it. He does. And the girl staff there was nice as well. I felt confident in her for what she was doing. A lot of girls don’t do that and she’s badass that she does. I hope you all continue to take each day and know that your position matters and take pride in your work and yourself. It radiates. Thank you!

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The manager and attendant that serviced my car were very friendly and great at their job. They completed the service quickly and ...

The manager and attendant that serviced my car were very friendly and great at their job. They completed the service quickly and efficiently. Everything was explained clearly. I would totally recommend this store to anyone and definitely return.

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Staff were nice and explained processes. Great manager

Staff were nice and explained processes. Great manager

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Everyone was nice and they knew what they were doing

Everyone was nice and they knew what they were doing

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Staff was awesome! They did a phenomenal job in a small amount of time!

Staff was awesome! They did a phenomenal job in a small amount of time!

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The most courteous and caring staff!!!! Highly recommend!!!! Thank you!!!!

The most courteous and caring staff!!!! Highly recommend!!!! Thank you!!!!

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quick easy and i didn't get out

quick easy and i didn't get out

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They were very busy. The person in the other stall was getting a lot done on his car and it required a lot of attention. The e ...

They were very busy. The person in the other stall was getting a lot done on his car and it required a lot of attention. The employees apologized several times but we weren't in a hurry so it was ok.

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Staff was knowledgeable and friendly without high pressure sells

Staff was knowledgeable and friendly without high pressure sells

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Liked the quickness of the services I received. Never felt like I was there any longer than was necessary

Liked the quickness of the services I received. Never felt like I was there any longer than was necessary

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No real reason, the experience was ok

No real reason, the experience was ok

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Great job

Great job

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Battery change excellent

Battery change excellent

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Price is the biggest hindrance to using Valvoline Instant Oil Change exclusively. Wal-Mart is much cheaper for a semi-synthetic ...

Price is the biggest hindrance to using Valvoline Instant Oil Change exclusively. Wal-Mart is much cheaper for a semi-synthetic and even my Honda Dealership is as well.

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It's nice to be able to stay in your vehicle......very fast service and the people are great.

It's nice to be able to stay in your vehicle......very fast service and the people are great.

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Quality service, no pressure and got in and out

Quality service, no pressure and got in and out

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Friendly and easy to talk to.

Friendly and easy to talk to.

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Great service. Great employees. They know what they are doing. They know what they are selling. No pressure enviorment. And on t ...

Great service. Great employees. They know what they are doing. They know what they are selling. No pressure enviorment. And on top of it all they get the job done FAST and ACCURATE

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The staff answered my questions clearly and appeared to be efficient and knowledgeable about their procedures. The car ran well ...

The staff answered my questions clearly and appeared to be efficient and knowledgeable about their procedures. The car ran well after the Valvoline Oil Change visit.

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I appreciate that I don’t leave the car and the service feels very personalized

I appreciate that I don’t leave the car and the service feels very personalized

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I like the fact I could stay with the vehicle and they had cameras mounted so that I could see the work being done. If your doin ...

I like the fact I could stay with the vehicle and they had cameras mounted so that I could see the work being done. If your doing what's right you have nothing to hide so I'm not sure why other service centers take your vehicle away from your site to do the work. The team seemed to work very well together and answered all my questions quickly, accurately, and professionally.

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They are efficient and nice. They tell it all. Sometimes talk a little too fast but all in all it was fine.

They are efficient and nice. They tell it all. Sometimes talk a little too fast but all in all it was fine.

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good friendly service, honest service tech.

good friendly service, honest service tech.

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I would just like my oil changed. Not asked each time for all the extras. And going over and over.

I would just like my oil changed. Not asked each time for all the extras. And going over and over.

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Friendly service and quick

Friendly service and quick

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They did a wonderful job and I could see everything they was doing

They did a wonderful job and I could see everything they was doing

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I was fortune to have as my service expert, the manager of the Valvoline store, John. He explained every charge,I had an oil ch ...

I was fortune to have as my service expert, the manager of the Valvoline store, John. He explained every charge,I had an oil change, coolant flush and transmission fluid change. He asked me to come back in a week so he could check the transmission fluid again. The entire service time was 38 minutes. Amazing! I will continue to go to Valvoline in Urbana, for fast0friendly service.

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Best place to get your oil change.

Best place to get your oil change.

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Have always heard there is always room for improvement. No one is perfect.

Have always heard there is always room for improvement. No one is perfect.

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have had bad experiences in the past with other similar businesses, jiffy lube, for ex.......this was only my 3rd time here, so ...

have had bad experiences in the past with other similar businesses, jiffy lube, for ex.......this was only my 3rd time here, so still cautious. I know they did the tire pressures wrong, before they did 32 front, 34 rear, this time they did all 32s, then they rotated which would have changed them anyway. Since they did pressures before rotation they would have needed redone anyone. but they are trying. more than can be said for most.

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Friendly service. Easy to talk to.

Friendly service. Easy to talk to.

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They were quick and friendly

They were quick and friendly

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Friendly and knew what they were doing. Easy to talk to. Glad that they check your lights and tire pressure and tire tread.

Friendly and knew what they were doing. Easy to talk to. Glad that they check your lights and tire pressure and tire tread.

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The standard service identified a battery issue and I was thankful that our preferred brand, interstate, was offered and in sto ...

The standard service identified a battery issue and I was thankful that our preferred brand, interstate, was offered and in stock. Plus a memory saver to avoid having to reprogram settings once the new battery was installed which isn’t a service you receive at the local auto parts store. The overall service appt was professional and very efficient. Will be returning with our other vehicles

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Always fast and friendly

Always fast and friendly

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Friendly knowable staff. No wait. Fast service.

Friendly knowable staff. No wait. Fast service.

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Quick, friendly service

Quick, friendly service

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They did a great job taking care of me and my van an were done in a very short time.

They did a great job taking care of me and my van an were done in a very short time.

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It was easy for me because I could stay in the car. I was satisfied with the price and it was fast.

It was easy for me because I could stay in the car. I was satisfied with the price and it was fast.

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I always spend way more than intended because they make it seem as if all these upgrades are necessary.

I always spend way more than intended because they make it seem as if all these upgrades are necessary.

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I felt like the price of a oil change and 2 wipers for $70 was high! I even used the conventional oil. I understand it's fast se ...

I felt like the price of a oil change and 2 wipers for $70 was high! I even used the conventional oil. I understand it's fast service but the price is to high.

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Friendly, confident staff. Good value.

Friendly, confident staff. Good value.

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Elijah is a great customer service and enjoyed having conversation with him

Elijah is a great customer service and enjoyed having conversation with him

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Also had tires rotated. Quick, friendly, close to home, explains what their doing.

Also had tires rotated. Quick, friendly, close to home, explains what their doing.

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All good - fast and easy

All good - fast and easy

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Great service

Great service

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Prices are high.

Prices are high.

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Awesome staff that work there, very friendly and even if there is a wait they always come out to greet you and get you in and ou ...

Awesome staff that work there, very friendly and even if there is a wait they always come out to greet you and get you in and out quickly as possible.

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Your Urbana crew, all of the young people are outstanding. I was in the bay for a few extra minutes because they were checking u ...

Your Urbana crew, all of the young people are outstanding. I was in the bay for a few extra minutes because they were checking under my car for something causing the sound I was hearing. I thought it might be a bearing but they found a broken tie rod and also a frayed belt on their engine inspection. I will be taking my car to my car guy Monday thanks to their sharp eyes!

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Friendly service. Quick and knowledgeable

Friendly service. Quick and knowledgeable

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The manager, Thomas Mattox at the Scioto Street Urbana, Ohio location is very friendly, courteous, and professional. His staff i ...

The manager, Thomas Mattox at the Scioto Street Urbana, Ohio location is very friendly, courteous, and professional. His staff is equally pleasant. In addition, I heard his interactions with his staff and was highly impressed the respectful nature. What an asset he is to your company.

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The workers were extremely nice and helpful

The workers were extremely nice and helpful

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I was satisfied with the service performed for sure, just thought the pricing was high.

I was satisfied with the service performed for sure, just thought the pricing was high.

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I had a 10 dollar coupon, which I usually do, and it seemed like I paid about 5 dollars more than I usually pay. My truck takes ...

I had a 10 dollar coupon, which I usually do, and it seemed like I paid about 5 dollars more than I usually pay. My truck takes 7 qts, and 14 dollars for the 2 extra qts, seems a little high priced.

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Because I like pulling in and staying in the car while they service the car in such a short time frame and they inform you what ...

Because I like pulling in and staying in the car while they service the car in such a short time frame and they inform you what there doing in every step. Thank you

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Items are just too expensive. I paid 21.99 for a air filter that I can get on amazon for 8.99. Don’t get me wrong, these guys ar ...

Items are just too expensive. I paid 21.99 for a air filter that I can get on amazon for 8.99. Don’t get me wrong, these guys are good... I’ve always changed my own oil myself, but paying 50.00 for a conventional change is too high and the services are high. But I drive over 1000 miles per week and I don’t have the time to do the work myself. So I trust them to do it for me.

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The staff at this location always provide excellent service! I hope this location is recognized for their consistent quality!

The staff at this location always provide excellent service! I hope this location is recognized for their consistent quality!

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Very courteous, helpful technicians.

Very courteous, helpful technicians.

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Friendly, courteous and professional.

Friendly, courteous and professional.

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The manager knew how to check my air filter that was in the car. I doubt very many others would have known there was a fil ...

The manager knew how to check my air filter that was in the car. I doubt very many others would have known there was a filter inside my glove box for my heater & air conditioner.

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Quick and quality service . A little pricey but paying for that service is ok by me

Quick and quality service . A little pricey but paying for that service is ok by me

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Professionalism of staff and the courtesy of them as well.

Professionalism of staff and the courtesy of them as well.

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Great service and knowledge able

Great service and knowledge able

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Great service ! Elijah was very courteous and helpful . Answered my questions and doesn’t treat me like I don’t know anything be ...

Great service ! Elijah was very courteous and helpful . Answered my questions and doesn’t treat me like I don’t know anything because I’m a female . Always very pleased with the job they do ! Top notch run facility

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the service was quick and the staff knew what they were doing also the attendant noticed there was a problem with the oil filter ...

the service was quick and the staff knew what they were doing also the attendant noticed there was a problem with the oil filter and requested another one and making sure the damaged one was made unusable

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Staff is very friendly knowledgeable and very nice

Staff is very friendly knowledgeable and very nice

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No problems. Have never gone to this place before. This visit was partly a learning experience.

No problems. Have never gone to this place before. This visit was partly a learning experience.

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The manager was very polite and professional he was so very helpful and gave me a discount to make quite I came back.

The manager was very polite and professional he was so very helpful and gave me a discount to make quite I came back.

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Friendly, fast work and professional.

Friendly, fast work and professional.

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It was an oil change, not some life changing experience. Anyone with a minimum of mechanical inclination can do an oil change!

It was an oil change, not some life changing experience. Anyone with a minimum of mechanical inclination can do an oil change!

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They are efficient and explain everything they are doing or suggesting I should have done

They are efficient and explain everything they are doing or suggesting I should have done

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Very truthful to me. Didn’t take advantage . Have me pay for something I didn’t need.

Very truthful to me. Didn’t take advantage . Have me pay for something I didn’t need.

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The workers were very knowledgeable and well trained in there positions.

The workers were very knowledgeable and well trained in there positions.

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Friendly, competent staff.

Friendly, competent staff.

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The prices are a little high.

The prices are a little high.

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Told me everything they did

Told me everything they did

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Fast service, process is down to a T. Price a bit high, but no need for a appointment and how quick the service was completed i ...

Fast service, process is down to a T. Price a bit high, but no need for a appointment and how quick the service was completed is a huge plus.

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The staff was friendly and they worked quickly and significantly. I did not feel pressure to buy anything and they told me some ...

The staff was friendly and they worked quickly and significantly. I did not feel pressure to buy anything and they told me some things I should think about doing in the future since i reached a certain millage. Also i like how they give me a sheet that recommends what i should get done.

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The staff was very friendly, and communicated what they did to my vehicle very well.

The staff was very friendly, and communicated what they did to my vehicle very well.

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We have had very bad experiences with the old staff at this location and had refused to go back. I noticed there were some new f ...

We have had very bad experiences with the old staff at this location and had refused to go back. I noticed there were some new faces and decided to give it another try and use the coupon we just received via email! Thomas and his associate were so friendly and ready to assist me in any way possible! I was extremely impressed with their knowledge of the products and the way they conducted themselves. The let me know all of the areas that did or would soon need servicing and let me know what that would cost when I was ready! Overall I can say that the current staff has changed my mind and I will be returning to this location for and oil and lube related issue in the future! Thim as is doing an excellent job and should be rewarded for it! Thank you

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Best customer service I have ever received in this specific industry.

Best customer service I have ever received in this specific industry.

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They are awesome ! They are always nice courteous and never try to pull anything on me and make me buy something not needed . I ...

They are awesome ! They are always nice courteous and never try to pull anything on me and make me buy something not needed . I would definetly recommend them and I do! It's much easier then taking my car to the dealership and they still are able to do the recommended factory service that's needed and convient

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I've been going to the same valvoline since I could first drive in high school. I have never had a single issue with the staff o ...

I've been going to the same valvoline since I could first drive in high school. I have never had a single issue with the staff or maintenance request. I am always greeted and remembered due to my loyalty to Valvoline; it is for this reason that I will continue to come back to valvoline in urbana, oh and recommend it to any friends or family who ask.

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The service is always great & speedy at this location. We never have a problem, and no matter who is on shift the service is alw ...

The service is always great & speedy at this location. We never have a problem, and no matter who is on shift the service is always top notch.

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Have been going to Valvoline in Centererville and recently moved back to Urbana. It was a no brainer to go to Valvoline. Good ...

Have been going to Valvoline in Centererville and recently moved back to Urbana. It was a no brainer to go to Valvoline. Good service, in and out quickly and never have to leave the car. Don't know if I would have major service done but the oil change is great.

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I've ALWAYS received top-notch service at Valvoline!

I've ALWAYS received top-notch service at Valvoline!

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Took air filter out don't want them to

Took air filter out don't want them to

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Great team! Very professional!!

Great team! Very professional!!

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Did not have service. Received email with my address and sold vehicle on invoice! With license plate #. Would like it removed.

Did not have service. Received email with my address and sold vehicle on invoice! With license plate #. Would like it removed.

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The guy talking me was a friendly but not to friendly guy. my style

The guy talking me was a friendly but not to friendly guy. my style

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Great manager and everything ran like a well oiled machine

Great manager and everything ran like a well oiled machine

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People at the Urbana Valvoline are really awesome!!

People at the Urbana Valvoline are really awesome!!

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Friendly staff quick service good price

Friendly staff quick service good price

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The staff were very friendly and quick with my service.The shop was clean and bright and was really pleased with the value of my ...

The staff were very friendly and quick with my service.The shop was clean and bright and was really pleased with the value of my oil change.

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A little pricey than I expected but good service

A little pricey than I expected but good service

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Nothing to do with staff. Just the price they charge for 1 extra quart of oil is outrageous.

Nothing to do with staff. Just the price they charge for 1 extra quart of oil is outrageous.

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Highly satisfied due to the professional attitude of the employees. I was not satisfied by the price. I had to get a new cabin f ...

Highly satisfied due to the professional attitude of the employees. I was not satisfied by the price. I had to get a new cabin filter (something I didn't know existed and was very dirty) which was $39.99 which AutoZone sells for 12.99. My total came to over $90 but I had a $7 coupon dropping it to a little over $80. I dont think anything was done to the van by valvoline over another oil change company to charge that much.

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no real reason

no real reason

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The urbana oh location is always very friendly and communicates well. They are very efficient.

The urbana oh location is always very friendly and communicates well. They are very efficient.

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The staff make u fill welcome and are very friendly!

The staff make u fill welcome and are very friendly!

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Quick service

Quick service

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no reason

no reason

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Services and products seem to be expensive. $39.99 for an air filter behind my glove box was crazy, but I felt somewhat pressure ...

Services and products seem to be expensive. $39.99 for an air filter behind my glove box was crazy, but I felt somewhat pressured to buy it because it was filthy.

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They were good.

They were good.

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Too much pressure to buy additional things and srevice

Too much pressure to buy additional things and srevice

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I was able to get in with no wait.

I was able to get in with no wait.

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The high pressure upsell was awful. I just wanted an oil change and explained and they asked the same questions more than once.

The high pressure upsell was awful. I just wanted an oil change and explained and they asked the same questions more than once.

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The employees were all very polite and specific in explaining what they were doing.

The employees were all very polite and specific in explaining what they were doing.

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They're awesome!! They face me so I can read their lips .. (due to my deafness) .. and they even explain to me what I need to g ...

They're awesome!! They face me so I can read their lips .. (due to my deafness) .. and they even explain to me what I need to get some replace for next visit.. I will def not going anywhere else but them!! 👍👍👍

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The last couple of visits they have shared with me that there are a couple of preventive things I could be doing with my van, bu ...

The last couple of visits they have shared with me that there are a couple of preventive things I could be doing with my van, but I just haven’t had the extra money to take care of it. I wanted to make sure on this visit that I got the pricing for those things so I could start saving, and fix them the next visit. Thomas, listened to me when I explained my situation and asked my questions. He was very helpful and even noted in the system that a 15% discount would be honored when I come in to get it taken care of!I was very pleased!!

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They were highly professional at what my vehicle needed and took care of it all in a timely manner .

They were highly professional at what my vehicle needed and took care of it all in a timely manner .

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Everyone was friendly and polite. They printed off some information that indicated that my vehicle needs other maintenance done ...

Everyone was friendly and polite. They printed off some information that indicated that my vehicle needs other maintenance done in the near future.

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It was fine

It was fine

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I was able to get right in and the men were very nice and explained everything to me.

I was able to get right in and the men were very nice and explained everything to me.

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Very friendly and fast service

Very friendly and fast service

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Got my oil changed this time, wiper blades replaced, and my DRL replaced. The only problem is my headlight is not aligned with t ...

Got my oil changed this time, wiper blades replaced, and my DRL replaced. The only problem is my headlight is not aligned with the other one. The new light shines down lower the other side. But overall, very happy with service from Valvoline.

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Friendly, effective, honest. Efficient and did the job I paid for.

Friendly, effective, honest. Efficient and did the job I paid for.

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Fast and friendly service!

Fast and friendly service!

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Awesome staff courteous and knowledgeable

Awesome staff courteous and knowledgeable

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They were professional and friendly making the oil change efficient.

They were professional and friendly making the oil change efficient.

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Fast quality service .

Fast quality service .

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The sales rep was a very respectful informative man

The sales rep was a very respectful informative man

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Friendly staff, no waiting time

Friendly staff, no waiting time

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Saved me money compared to dealership...much quicker...

Saved me money compared to dealership...much quicker...

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They were kind and nice and explained everything to me

They were kind and nice and explained everything to me

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I loved the service, and the fact that i could be in control of my keys and stay in the car as my son slept. simply amazing.

I loved the service, and the fact that i could be in control of my keys and stay in the car as my son slept. simply amazing.

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The staff was very quick and efficient. Very polite and explaining the services that you offer.

The staff was very quick and efficient. Very polite and explaining the services that you offer.

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They were very courteous and answered any questions I had. It doesn't take long for the oil change. I wasn't going to pay $12.00 ...

They were very courteous and answered any questions I had. It doesn't take long for the oil change. I wasn't going to pay $12.00 for a bulb for my license plate though!

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Great customer service

Great customer service

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everyone was very precise and friendly and professional....i felt no pressure to buy any additional services or items that were ...

everyone was very precise and friendly and professional....i felt no pressure to buy any additional services or items that were suggested....the only reason i probably won't return for my next oil change is because i am not local to the state of ohio...i got the oil change during a visit as i had no time to get one at home before i left!

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I got in right away. They worked on my car got my service done and went over everything very quickly. I was also happy to find ...

I got in right away. They worked on my car got my service done and went over everything very quickly. I was also happy to find out that this location now offers tire rotation as well as the other services.

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Way over priced for services performed.

Way over priced for services performed.

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Found an online coupon for $19.99 oil change, $20 discount. Receive email and postcard coupons for $7 off. Used to have $10 co ...

Found an online coupon for $19.99 oil change, $20 discount. Receive email and postcard coupons for $7 off. Used to have $10 coupons available from Kroger, make better coupons more readily avaialable. Munro in town offers $24 oil changes with $10 discounts available, so Valvoline is not best value unless you search for better coupons online.

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staff that explained everything and showed info as you go along.

staff that explained everything and showed info as you go along.

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Professional/personable staff providing knowledgeable and quick service.

Professional/personable staff providing knowledgeable and quick service.

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I had a coupon and had no problem using it. Everyone was very friendly and helpful.

I had a coupon and had no problem using it. Everyone was very friendly and helpful.

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They got the job done

They got the job done

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Good, friendly, professional staff made me feel welcomed.

Good, friendly, professional staff made me feel welcomed.

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I had to go inside to use the restroom, where they had cold water set up. The staff was very nice. All in all this is where I ...

I had to go inside to use the restroom, where they had cold water set up. The staff was very nice. All in all this is where I will always go for an oil change or a flush.

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The manager used some of the highest customer service skills I have ever heard. I used to teach customer service, so I know he ...

The manager used some of the highest customer service skills I have ever heard. I used to teach customer service, so I know he had been trained very well.

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The crew was friendly and efficient, followed my requests well, and honored my discount card which I received from your company ...

The crew was friendly and efficient, followed my requests well, and honored my discount card which I received from your company through the mail (Thanks!).

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Clean, safe, friendly and professional service.

Clean, safe, friendly and professional service.

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Great service

Great service

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Fast, friendly, and professional employees.

Fast, friendly, and professional employees.

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This is the one place I bring my car for oil change/service. They tell you what needs to be done if other than just oil change. ...

This is the one place I bring my car for oil change/service. They tell you what needs to be done if other than just oil change. In and out in a very short time! Trust them with my life!!!!!!!!!!!!!!

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Wonderful friendly staff. Thomas is a great leader with a strong team. They all seem to work well together and get the job done. ...

Wonderful friendly staff. Thomas is a great leader with a strong team. They all seem to work well together and get the job done. Fast and professional. Pleased with every visit. Loyal customer that drives from Springfield for each oil change. 5 STARS

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Everyone was friendly, helpful, and VERY kind. I will always come back to this location. Very informative and I didn't feel pres ...

Everyone was friendly, helpful, and VERY kind. I will always come back to this location. Very informative and I didn't feel pressured to buy anything. They really cared about what was best for my car.

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They were very informative,fast,respectful,and work great as a team.

They were very informative,fast,respectful,and work great as a team.

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Knowledge of manager in showing me air filter inside the car that no one had ever showed before

Knowledge of manager in showing me air filter inside the car that no one had ever showed before

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The service manager Thomas was very knowledgeable and helpful and all the staff were great!

The service manager Thomas was very knowledgeable and helpful and all the staff were great!

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You have a great crew in Urbana!

You have a great crew in Urbana!

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Never in my life have I paid $101 for a oil change ever way to expensive could have done it for 30 myself

Never in my life have I paid $101 for a oil change ever way to expensive could have done it for 30 myself

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Your lowest price is more than twice the price of the most expensive option at Walmart and some other competitors. I was not tol ...

Your lowest price is more than twice the price of the most expensive option at Walmart and some other competitors. I was not told the price until change was started

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I was able to get in and out quickly and at a good price.

I was able to get in and out quickly and at a good price.

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A few too many products were offered. Otherwise everything was fine. DH

A few too many products were offered. Otherwise everything was fine. DH

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The staff was very courteous and explained things well. Service was completed quickly and smoothly in a shorter amount of time ...

The staff was very courteous and explained things well. Service was completed quickly and smoothly in a shorter amount of time than I expected.

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Did not like the fact of sitting in the car. It was hot, and was not offered to go inside. The price was never discussed either

Did not like the fact of sitting in the car. It was hot, and was not offered to go inside. The price was never discussed either

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Quick and friendly service!

Quick and friendly service!

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When we arrived there was no one in line so we were able to pull inside immediately. Jacob was in charge and he is always very ...

When we arrived there was no one in line so we were able to pull inside immediately. Jacob was in charge and he is always very friendly and informative. He does not pressure us to buy anything we don't feel we need. He is always very through with our vehicles and we completly trust him. All the workers seem to be very knowledgable. With the discount, we felt that it was a very fair price and plan to continue to use this location to have our vehicles serviced.

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Easy in Easy Out. For my service the other day I did not need to leave Jeep but could have if wanted. Liked the option. Station ...

Easy in Easy Out. For my service the other day I did not need to leave Jeep but could have if wanted. Liked the option. Station area was clean and well organized. Gentleman who took order and payment did so with a smile and very cordial. Answered any questions I had as this was my first time going.

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Thomas was very professional and courteous. He explained every thing so I could understand. He did not pressure me to have thing ...

Thomas was very professional and courteous. He explained every thing so I could understand. He did not pressure me to have things done that were recommended. I was happy that I was taken care of so quickly. Awesome team work.

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I know I am getting the best service for my money and the products used on the car have always been top notch.

I know I am getting the best service for my money and the products used on the car have always been top notch.

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Friendly and not pressured to buy additional services.

Friendly and not pressured to buy additional services.

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Oil change was way too expensive. Prices not listed, didn't realize I was paying $60 for a standard oil change that I could get ...

Oil change was way too expensive. Prices not listed, didn't realize I was paying $60 for a standard oil change that I could get for $40 at similar place in Springfield and for $25 at Wal Mart. $22 for an air filter is $10 higher than I usually pay also. Attendant tried to tell me that Hyundai recommends transmission fluid change even after I told him that my service agent at the Hyundai dealership told me that my model has a sealed system that never needs changed. I checked my owners manual when I got home and your employee was trying to sell me something I knew I didn't need. That's the last $90 you will ever get from me.

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Quick, easy and professional.

Quick, easy and professional.

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Let me start by saying since I've gotten my new car I've visited the same place to get my oil changed and this was the most sati ...

Let me start by saying since I've gotten my new car I've visited the same place to get my oil changed and this was the most satisfied I've ever been going there. I really liked the fact i disnt have to get out of my car, it was very convenient! But what made this oil change different was totally, Thomas the manager which I've never had met before this occasion. His friendliness blown me away. Also he was very knowledgeable and a great multi tasker helping me and another customer simultaneously, plus helping a co worker loosen bolts on my rear differential. In my opinion he is a "perfect" or "ideal" person as a manager. I never fill out surveys or have never wanted too till I got my oil changed, so by me filling this out that should really say something about Thomas's character. Thanks again! Joshua Farrington (937)869-1270

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Thomas and the entire staff were Professional, Polite and Courteous ...No Pressure and very clear in their Explanation of what t ...

Thomas and the entire staff were Professional, Polite and Courteous ...No Pressure and very clear in their Explanation of what they were doing ...Will continue to use and refer my friends ...

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Quik and easy

Quik and easy

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Service was excellent, staff did an excellent job, cleanliness of the facility.

Service was excellent, staff did an excellent job, cleanliness of the facility.

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Quick and prompt service.

Quick and prompt service.

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They are always courteous, fast, and friendly. It's nice not having to leave my car for a day to have minor things done to it.

They are always courteous, fast, and friendly. It's nice not having to leave my car for a day to have minor things done to it.

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return.

return.

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The service was excellent. The people who waited on me knew what they were doing and were very polite and friendly.

The service was excellent. The people who waited on me knew what they were doing and were very polite and friendly.

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Prompt service. Explained need for oil filter and filter accessed from glove box

Prompt service. Explained need for oil filter and filter accessed from glove box

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The service was excellent but I thought a little expensive.

The service was excellent but I thought a little expensive.

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Great service, very friendly, very professional. I will be bringing all my vehicles back :) Thanks again guys

Great service, very friendly, very professional. I will be bringing all my vehicles back :) Thanks again guys

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Initially had bad experience when this location changed names. Wasn't allowed out of my car, tech was less than friendly, and t ...

Initially had bad experience when this location changed names. Wasn't allowed out of my car, tech was less than friendly, and the cost doubled/no price list.I had issues getting into Walmart oil change so I decided to give you another chance. I was professionally greeted by the Manager Thomas Mattox. He gave me the option to get out of the car and go to waiting area. Think you chose a good manager for this location.

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The team was very knowledgeable and efficient.

The team was very knowledgeable and efficient.

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got in got out and they were friendly, and I didnt have to crawl under the car in my driveway

got in got out and they were friendly, and I didnt have to crawl under the car in my driveway

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The manager thomas was very nice informative and professional

The manager thomas was very nice informative and professional

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The staff was friendly, prompt, and professional. They were knowledgeable about what services I needed.

The staff was friendly, prompt, and professional. They were knowledgeable about what services I needed.

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Very knowledgeable, efficient, helpful, thorough.

Very knowledgeable, efficient, helpful, thorough.

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Good service.

Good service.

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Your reps have always went out their to be kind and informative. I've never had any problems. I work in a very large medical ...

Your reps have always went out their to be kind and informative. I've never had any problems. I work in a very large medical practice and I always recommend you to the patients.

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The manager was very nice and explained everything in detail. The rest of the staff was great!

The manager was very nice and explained everything in detail. The rest of the staff was great!

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Very expensive and you dont get any of the other things the old oil place had like wimdow cleaning,vacuum out front

Very expensive and you dont get any of the other things the old oil place had like wimdow cleaning,vacuum out front

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The tech explained what was going on with ac and was able to fix a problem.

The tech explained what was going on with ac and was able to fix a problem.

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I really like the team in Urbana, Oh. Everyone there including Tom, the manage and Jason, the assistant manager, always make me ...

I really like the team in Urbana, Oh. Everyone there including Tom, the manage and Jason, the assistant manager, always make me feel welcome and I trust them with every vehicle. Even though I didn't have to wait this time, I truly do not mind waiting when I have too because I know they are doing great work.

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Finished quickly

Finished quickly

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They were great!

They were great!

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service was quick and customer service rep figured out what I needed

service was quick and customer service rep figured out what I needed

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On my visit, it was raining pretty hard so I waited while the door opened but that was only a minute or two. Very nice employee ...

On my visit, it was raining pretty hard so I waited while the door opened but that was only a minute or two. Very nice employees and efficient. Both bays were busy and they handled that with high efficiency. I have used this location for years so my satisfaction in their work is somewhat expected as they have always delivered.

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The employees were great. Very friendly and super attentive. I have already recommended this location to my friends and family.

The employees were great. Very friendly and super attentive. I have already recommended this location to my friends and family.

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Manager knew what he was talking about. Service was great. I will definitely be back.

Manager knew what he was talking about. Service was great. I will definitely be back.

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Staff was extremely friendly and knowledgeable and the service was FAST!!

Staff was extremely friendly and knowledgeable and the service was FAST!!

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Even with a $15 off coupon your prices are over $10 more than every other provider in town with them providing the same service ...

Even with a $15 off coupon your prices are over $10 more than every other provider in town with them providing the same service or more while using the same valvoline products. Lower your prices or lose my business.

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Service was great and staff was knowledgeable

Service was great and staff was knowledgeable

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The people were fast, efficient, friendly, and thorough

The people were fast, efficient, friendly, and thorough

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Great, friendly people.. customer service was excellent.. employees were very tentative.. very fast service!

Great, friendly people.. customer service was excellent.. employees were very tentative.. very fast service!

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Even though the facility was clearly under staffed - the two men who were on duty worked efficiently and remained in good spirit ...

Even though the facility was clearly under staffed - the two men who were on duty worked efficiently and remained in good spirits. They had reason to be rushed and frustrated but did not show it at all. I also heard them with another customer who came in rather grumpy. They treated him with respect and he left with a smile. I like that Valvoline keeps tract of past service and knows what my specific vehicle needs done.

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Curteous, and quick service

Curteous, and quick service

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I loved my experience​. I went in and they were very friendly and professional and worked as a team. They changed my oil and tra ...

I loved my experience​. I went in and they were very friendly and professional and worked as a team. They changed my oil and transmission fluid as well as a vehicle light replacement on top of the maintenance checks all in 10 minutes! I love coming here. Always have and always will! Thank you so much for your services! I enjoyed myself very much!

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It is speedy/

It is speedy/

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I was highly impressed with the professional and timely service, the overall customer service that was (especially in this day i ...

I was highly impressed with the professional and timely service, the overall customer service that was (especially in this day in age!) way above average, but most importantly..the culture of the working enviroment! These gentlemen conducted themselves, communicated with one another in a respectful and very professional manner! Impressed with manager Thomas Mattox and tech Travis Overton!! Please pass this review on ...they deserve to hear one customer's compliments on their experience!!

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Friendly knowledgeable staff, a little high in price though

Friendly knowledgeable staff, a little high in price though

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Had good service and all staff were pleasant.

Had good service and all staff were pleasant.

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Fast friendly efficient service

Fast friendly efficient service

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I like the guys at this store. They're very friendly and respectful to you. They work hard and fast.

I like the guys at this store. They're very friendly and respectful to you. They work hard and fast.

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Cost of service

Cost of service

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We shopped for the best deal. Feel confident everything was done right. Will use coupons next time because a little more price ...

We shopped for the best deal. Feel confident everything was done right. Will use coupons next time because a little more pricey than other places

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The workers were very knowledgeable and informative about our vehicle. They ask many good questions about the car and gave us th ...

The workers were very knowledgeable and informative about our vehicle. They ask many good questions about the car and gave us things to think about. I think were going to do a radiator flush on our next visit. We have been to this Valvoline business once before. It was the first time in years some actually checked our ID to see if we were the cardholder owners. I've asked other business if they want to see my ID and they always say no! Excellent service.

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Everything was explained to me thoroughly and we got in and out very fast

Everything was explained to me thoroughly and we got in and out very fast

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Customer service was excellent and the workers explained everything they did while doing so

Customer service was excellent and the workers explained everything they did while doing so

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Quick and professional.

Quick and professional.

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I was in and out in under 10 minutes. No pressure on anything. Excellent service.

I was in and out in under 10 minutes. No pressure on anything. Excellent service.

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crew very business like, very courteous aproache.

crew very business like, very courteous aproache.

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When they checked the battery, they pulled a readout from earlier in the day that showed the battery needed replaced. I was in m ...

When they checked the battery, they pulled a readout from earlier in the day that showed the battery needed replaced. I was in my husbands car and said I would tell him. They gave me the print out to take home. When we looked at it we realized it was not a print out for my visit. It was printed at 11:30 and I was there around 1:00.

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The employees at this valvoline are straightforward and courteous. Because of this I choose this location over one that is close ...

The employees at this valvoline are straightforward and courteous. Because of this I choose this location over one that is closer to where I live. They seem confident and knowledgeable, and have not tried to pressure me (too much) into adding additional services. They stay busy the entire time and seem to work well together. As a result they finish my oil change in about half of the time it takes other locations. I would recommend this valvoline location.

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Great Staff!

Great Staff!

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$75 is a little steep for an oil change, but I like that it's is quick and I can stay in the car with my kids.

$75 is a little steep for an oil change, but I like that it's is quick and I can stay in the car with my kids.

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The people know their job and do it well

The people know their job and do it well

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It could be a coincidence, but on my way back from tiffin, the day of my oil change my car said engine power low and lost power ...

It could be a coincidence, but on my way back from tiffin, the day of my oil change my car said engine power low and lost power i had to pull over on the side of the highway

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The employees were all very nice, helpful and performed their job professionally. They informed me a front brake didnt look good ...

The employees were all very nice, helpful and performed their job professionally. They informed me a front brake didnt look good and my tires looked very worn and as a result I have made an appointment with my mechanic to repair brakes and put on 4 new tires. I thought perhaps these things were needed but wasnt sure, they confirmed what I had suspected and I am very appreciative of their awareness. It was an excellent experience.

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I really enjoyed my visit to Valvoline today. Your employees at the Urbana store are great and make you want to visit just for t ...

I really enjoyed my visit to Valvoline today. Your employees at the Urbana store are great and make you want to visit just for the service alone. Your employees, specifically CSR: Jessica, and Topside: Thomas. These guys make you really feel welcome and go above and beyond to give great service. Thank you for hiring such friendly staff!

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Very polite and kind staff. They made me feel comfortable and they worked well as a team.

Very polite and kind staff. They made me feel comfortable and they worked well as a team.

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Fast friendly and professional

Fast friendly and professional

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Battery seemed high priced

Battery seemed high priced

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Cost is high for the services. Only used for convenience.

Cost is high for the services. Only used for convenience.

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staff was very nice and knew their job. Answered any questions we had.

staff was very nice and knew their job. Answered any questions we had.

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Highly satisfied. Quick service highly knowledgeable. Fair pricing

Highly satisfied. Quick service highly knowledgeable. Fair pricing

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The manager was very courteous.

The manager was very courteous.

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When I called, Jessica was so friendly and knowledgeable and explained the service i would receive. When I went during my lunch ...

When I called, Jessica was so friendly and knowledgeable and explained the service i would receive. When I went during my lunch, they saw me pull around, immediately opened the door and directed me in with a friendly greeting. Jessica asked if I was the one who called. The entire team was awesome in explaining what they were doing. They were all very professional and friendly. I was so impressed that I called when I returned to work and asked who I could notify to compliment them. They thanked me and informed me I could complete this survey. The Urbana, Ohio, team is wonderful! I am a customer for life.

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Easy, quick, friendly.

Easy, quick, friendly.

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The staff and manager were quick, friendly and seemed like they cared about me

The staff and manager were quick, friendly and seemed like they cared about me

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It's was fine except for the price was a little high for my taste. But I'm cheap.

It's was fine except for the price was a little high for my taste. But I'm cheap.

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to expensive

to expensive

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Saves me from having to change my oil and the service was quality and fast.

Saves me from having to change my oil and the service was quality and fast.

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Tom was very friendly and professional.

Tom was very friendly and professional.

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Very professional and informative

Very professional and informative

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They were efficient and knowledgeable about what they were doing.

They were efficient and knowledgeable about what they were doing.

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Everyone was very friendly and helpful. They were very knowledgeable of their jobs and was very thorough in letting me know wha ...

Everyone was very friendly and helpful. They were very knowledgeable of their jobs and was very thorough in letting me know what my car needed.

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Very friendly, informative staff. Did not feel like they were trying to sell me things. More like offering their opinion. Great ...

Very friendly, informative staff. Did not feel like they were trying to sell me things. More like offering their opinion. Great experience.

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Staff was friendly and fast

Staff was friendly and fast

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Prices are a little high.

Prices are a little high.

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EVERYONE was very friendly, courteous and professional. We recommend them highly.

EVERYONE was very friendly, courteous and professional. We recommend them highly.

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Too expensive!!

Too expensive!!

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Quick, friendly and efficient

Quick, friendly and efficient

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Travis, Chris, and Jason where amazing! !!!

Travis, Chris, and Jason where amazing! !!!

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There were only two technicians working. I really needed my tires rotated but couldn't that evening. I also always feel like t ...

There were only two technicians working. I really needed my tires rotated but couldn't that evening. I also always feel like they want me to buy yet one more product.

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Jason the asst mgr was the one who spoke with me at my window and was very polite and knowledgeable about all services provided. ...

Jason the asst mgr was the one who spoke with me at my window and was very polite and knowledgeable about all services provided. The rest of the staff was super friendly as well. I will be coming back in the future for my oil changes.

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The guys and girl that took care of me were awesome. They explained everything to me and my son who was very pleased with his su ...

The guys and girl that took care of me were awesome. They explained everything to me and my son who was very pleased with his sucker.

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I had a bad experience somewhere else and was sent back to Valvoline. When I talked to the manager, he explained the process, sh ...

I had a bad experience somewhere else and was sent back to Valvoline. When I talked to the manager, he explained the process, showed me the tools used, and was completely knowledgeable. Very friendly staff as well. All very professional.

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Manager and staff were very helpful, courteous, and polite. We were in and out in 8 minutes. Had never had a better experience ...

Manager and staff were very helpful, courteous, and polite. We were in and out in 8 minutes. Had never had a better experience at an oil changing place. The staff that was there for us was new. We're gone there in the past with not the best experience but with the new manager and new staff we were very pleased.

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Still not used to sitting in my car and miss having the inside of my car vacuumed.

Still not used to sitting in my car and miss having the inside of my car vacuumed.

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good fast job. very nice sales person and workers

good fast job. very nice sales person and workers

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Thomas, Jessica and Jason were absolutely amazing and I will not be taking my car to anywhere else! The excellent service and f ...

Thomas, Jessica and Jason were absolutely amazing and I will not be taking my car to anywhere else! The excellent service and friendly faces really help make it that much nicer! I was in and out in 10 minutes and didn't have to even get out of the car, the wipers, the oil, the air filters, the tire pressure - all of it Grade A service!! These 3 folks are super stars!! :)

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They got things done in such a short amount of time and pointed out things to me about my car I needed help with

They got things done in such a short amount of time and pointed out things to me about my car I needed help with

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The staff were friendly, knowledgable, and honest. I enjoyed watching them work together as a team. They seemed to like each oth ...

The staff were friendly, knowledgable, and honest. I enjoyed watching them work together as a team. They seemed to like each other by smiling and teaching a new guy the ropes. Their positivity and professionalism made my day better!

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Very friendly staff. They even had a treat for my dog!

Very friendly staff. They even had a treat for my dog!

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The staff were friendly and knowledgeable. The experience was great and I will return for another oil change when it's due.

The staff were friendly and knowledgeable. The experience was great and I will return for another oil change when it's due.

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Thomas mattox is the store manager he did a great job... not sure how much you pay him but I would pay him more

Thomas mattox is the store manager he did a great job... not sure how much you pay him but I would pay him more

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The kind, fast and courteous staff did a great job.

The kind, fast and courteous staff did a great job.

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No real reason just early in the morning for me.

No real reason just early in the morning for me.

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Fast, courteous, knowledge, answered my questions. Manager Thomas Mattox and his team was wonderful.

Fast, courteous, knowledge, answered my questions. Manager Thomas Mattox and his team was wonderful.

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The men were friendly and professional.

The men were friendly and professional.

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Everyone was friendly and quick service

Everyone was friendly and quick service

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I requested the basic service upon being greeted. I understand the need for the staff to encourage sales, but I found this pract ...

I requested the basic service upon being greeted. I understand the need for the staff to encourage sales, but I found this practice annoying.

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Quick convient and the employees are friendly.

Quick convient and the employees are friendly.

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I had a battery installed several months ago. The battery was going dead in the cold temps. I came back in and had the battery c ...

I had a battery installed several months ago. The battery was going dead in the cold temps. I came back in and had the battery checked last week and was told it checked out fine. Over the weekend I had to jump start my truck twice. I came in this morning and talked with the manager Thomas and he looked into this and found that my truck had called for a battery with more CCA. He promptly replaced the battery. Thomas was very friendly and professional, he wanted to make sure I was satisfied with the service. If I had met with resistance the second time I went back, Valvoline would have lost a customer for future services.

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Tey don't presure you to do additional things. They always explain what needs to be done.

Tey don't presure you to do additional things. They always explain what needs to be done.

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I have no problem.. they understands my deafness & make sure I was clear understand.. thank you!!

I have no problem.. they understands my deafness & make sure I was clear understand.. thank you!!

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I had expected a long enough wait to do a little personal business but service was so fast--I could not complete it. very surpri ...

I had expected a long enough wait to do a little personal business but service was so fast--I could not complete it. very surprised. occasionally my dealership--with a senior discount and sale price is much cheaper than you so I will go there if that is the case. I will go to whichever is less expensive.

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The staff have always been knowledgeable, courteous, and friendly. They are quick to get your vehicle into the bay and complete ...

The staff have always been knowledgeable, courteous, and friendly. They are quick to get your vehicle into the bay and complete the oil change and other services quickly and thoroughly. I have used this location for every oil change and I will continue to use this location, along with recommending them to friends and family. Thank you for a job well done!

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The team did an excellent job providing the service to my car. I drive by often on my way to work and decided to stop as it was ...

The team did an excellent job providing the service to my car. I drive by often on my way to work and decided to stop as it was time for my oil service. Thomas the new store manager was VERY accommodating. He was friendly to myself and his staff and courteous. I would highly recommend this service station to anyone looking, as I have already mentioned to my friends and family. I HIGHLY RECOMMEND!!! Thomas, Travis, and James took care of my car and look forward to the free tire pressure check as well as fluid top offs. Their new promotion off a FREE quart of oil in between services is AWESOME.

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I only went in for an oil change, but found out I needed my serpentine belt replaced. Thank goodness I went in because my belt w ...

I only went in for an oil change, but found out I needed my serpentine belt replaced. Thank goodness I went in because my belt wasn't going to last long. Everyone was also very friendly and helpful.

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Everyone there was very friendly especially Jake (Jon) who took care of the billing information. We needed a headlight replaced, ...

Everyone there was very friendly especially Jake (Jon) who took care of the billing information. We needed a headlight replaced, which we didn't know about until they checked the lights. We were worried about how much the oil change and the headlight replacement was going to cost us, but Jake gave us a discount and we were very pleasantly pleased with the final bill. They took good care of us and we will definitely go back there for our next oil change.

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I was told I needed to have the tires rotated for $19.99 and that I needed new wiper blades. I just put the tires on within the ...

I was told I needed to have the tires rotated for $19.99 and that I needed new wiper blades. I just put the tires on within the last 50 miles and the wiper blades at the same time. I am not very happy with this business in Urbana. I am highly unlikely to recommend this place of business ever again.

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I got my oil changed quickly and reasonably.

I got my oil changed quickly and reasonably.

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Great service, great price. A fabulous new manager.

Great service, great price. A fabulous new manager.

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Good job

Good job

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Professional staff with quality work

Professional staff with quality work

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The staff was professional,quick,clean and friendly.

The staff was professional,quick,clean and friendly.

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Employees super nice and helpful and knowledgeable. Service very quick.

Employees super nice and helpful and knowledgeable. Service very quick.

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Love the service and not having to get out of my car . And the speedy service.

Love the service and not having to get out of my car . And the speedy service.

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Too expensive

Too expensive

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convenient and trustworthy

convenient and trustworthy

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They did their jobs well. Nothing over the top

They did their jobs well. Nothing over the top

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No one is perfect

No one is perfect

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They were fast and knowledgeable.

They were fast and knowledgeable.

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Techs spotted a problem related to the age of the vehicle that they couldn't address so I will have to take it to a mechanic. I ...

Techs spotted a problem related to the age of the