RECENT REVIEWS
2014 H.
8/7/2026
2.0 out of 5.0
One of the people working on car looked disgruntled before they even started.
Tried to call about follow up on services performedcould not get through to locationwas told they would transfer me to storeI was disconnected.
Usually they are a solid 4/5 starsnot this time.
Valvoline Instant Oil Change
Thank you for sharing your feedback. We're sorry to hear your visit did not meet your expectations. Providing great customer service is important to us, and we appreciate the opportunity to learn more about your experience. If you'd like to share further, please email your VIN# and a good phone number where you can be reached at to CCsocial@valvoline.com, and our team will be happy to review your concerns.
Dick W.
8/6/2026
5.0 out of 5.0
Valvoline Instant Oil Change
Thanks for the 5 stars! Our Valvoline Instant Oil Change technicians love keeping vehicles in great shape. Visit us again soon for your next quick oil change in Westerville!
M S.
8/5/2026
1.0 out of 5.0
I am extremely disappointed with the service at this Valvoline location. This was the second time I brought my Car here for an oil change. During my previous visit, they changed the oil and reset the service reminder without any issues.
This time, they only changed the oil and didn't perform any of the basic vehicle checks I expected. When I asked them to reset the oil service warning, they claimed it could only be done by a Mercedes dealer, which is simply not true because this same location reset it during my last visit.
I asked to speak with the manager, hoping he could resolve the issue, but he admitted he didn't know how to reset the service reminder either. Instead of finding someone who did, they sent me away and told me to go to the dealership.
This experience showed a lack of training, poor customer service, and inconsistent workmanship. Customers should not receive different answers for the exact same vehicle at the same location. I paid for professional service and left with an unresolved issue that should have been handled during the visit.
I will not be returning until management ensures their technicians are properly trained and capable of performing the services they advertise.
Valvoline Instant Oil Change
Thank you for sharing your feedback. We're sorry to hear your visit did not meet your expectations. Providing great customer service is important to us, and we appreciate the opportunity to learn more about your experience. If you'd like to share further, please email your VIN# and a good phone number where you can be reached at to CCsocial@valvoline.com, and our team will be happy to review your concerns.
