RECENT REVIEWS
Jared P.
5/1/2026
1.0 out of 5.0
I will NEVER go to any Valvoline location again. If you are in the Del City area, avoid this location.
I came in for an oil change and got the radiator flush recommend by the tech. The next day my check engine light came on. I got to a mechanic as soon as I could and the mechanic told me the thermostat was stuck open and needed to be replaced. The mechanic confirmed there were no leaks in the and that there was too much air in the cooling system which would have led to the damage of the thermostat.
After attempting to explain this in a phone call, Arthur (who claimed he was the manager) told me, “not my problem”. I asked for a phone number to call corporate or a higher up and he told me to “look it up”.
I did look it up and went through the process of filing a claim. I then spoke to another person who claimed he was the manager, Chris. He called me on a Monday, I told him what happened and he said he would call me back. He didn’t call me back. I waited until Monday and called the 800 number again. They got Chris on the line and he claimed that I should have gone directly to a Valvoline instead of a mechanic. I asked if he would replace a thermostat since that was the issue and he said they did not provide that service… so why would I go back to a Valvoline?
Chris called his Area manager and I could hear them speaking in a condensing tone about my situation while I was on hold. They chalked it up to saying my thermostat must have had an issue before I arrived in spite of the mechanic telling me otherwise.
A $150 service turned into a $330 repair. They do not stand by their work.
Let me also point out that:
1) they never printed a receipt it was emailed
2) they claim the receipt says to return to a Valvoline location after having a radiator flush, it does not. At least not on the email.
3) the tech was supposed to tell me to return after this service, he did not.
Valvoline Instant Oil Change
Thanks for sharing, Jared. I'm sorry to hear this was your experience. With the info provided, I was able to locate a case with our Customer Care team, and I’ll be happy to forward this to our management team. If you have any questions or need further clarification regarding the investigation, please feel free to contact our Customer Care team at 800-327-8242.
-Lynn
VIOC Social Media Team
Ammie T.
4/30/2026
5.0 out of 5.0
Great experience nice people, fast, and well informed
Valvoline Instant Oil Change
Appreciate the pit stop! Thanks for choosing Valvoline Instant Oil Change in DEL CITY. Your 5 stars keep our local crew running at top performance and helping drivers stay road ready!
Patrick M.
4/27/2026
5.0 out of 5.0
Been going to this same place for years now. Ivory is always friendly and professional. Thanks to everyone there.
Valvoline Instant Oil Change
Thank you for the great rating! Our Valvoline Instant Oil Change team at our store on 4219 S.E. 29TH loves helping drivers stay on top of oil changes and vehicle maintenance. Your support means a lot.
