RECENT REVIEWS
Alan S.
4/8/2026
1.0 out of 5.0
This review is not on the service I received. Because I did not stick around to subject myself to any more "Service". Valvoline instant Oil Change as been our vender for years on my wife's Toyota. Despite there being a mix-up on the last sticker in the window everything has been good.
Yesterday I drove in at 8 am. On my way I got a phone call from a long time customer that has an issue. I pull into the lane and wait about 30 feet from the building. I do this so I show respect to both the customer on the phone and the crew at VIOC. I hold both my hands up to the windshield in the international "HOLD-ON" gesture. Then I make the "On the phone" gesture. The crew is not waiting for me to finish my call and insists I pull into the service bay. I do so. Still on the phone and taking both hand given directions and verbal. But I am not responding to any questions due to being on the phone with this customer. I again make the on phone sign and place the the phone to my ear as I have turned the key off and the phone had disconnected. More questions being shouted that I can't here. Now there is nobody else at the establishment at this time waiting for service.
The next move was by the younger of the two gentleman. He signaled me to drive out out of the bay. I did so. I then stopped where he was standing. The customer on the phone settled on a course of action and we disconnected. I rolled down my drivers side window and asked why I was told to exit? The young man replied that " they can't have me tie up a lane for other customers (That were non-existent) I replied that I said I was on the phone with a customer and made you to understand that while making the phone sign. "If you want you can drive around and pull back into the service bay." Where I was not 3 seconds before. He then goes on to scold me for not being considerate of the 0 other customers.
My wife might go back but not me.
Valvoline Instant Oil Change
Thanks for sharing, Alan. I’m sorry you had an experience with us that did not meet your expectations – this is never what we want to hear. We'd like to get this in front of our management team to review for improvements. If you'd like to share further, email your VIN and the store location HM0022 to CCsocial@valvoline.com. We hope to hear from you!
-Lynn
VIOC Social Media Team
2018 J.
3/29/2026
5.0 out of 5.0
I wouldn't go anywhere else ......
Valvoline Instant Oil Change
Thank you for the amazing rating! We appreciate you choosing our store on 1502 NE F Street for fast, friendly oil change service. We look forward to seeing you down the road.
Tyron B.
3/28/2026
5.0 out of 5.0
Huge shoutout to the legends at the Grants Pass Valvoline! 🛠️ I’m currently traveling for a new job and had a minor disaster when my skid plate came off on the highway. Sean, John, and AJ were absolute pros—they listened, jumped right in, and got me back on the road in no time. To the Store Manager: you’ve got an incredible team here. Thank you for the amazing support and the stress-free experience! THEY ALSO BLESSED ME WITH A CARWASH JUST AMAZING 💯💯💯💯💯🙏
Valvoline Instant Oil Change
Thanks for the 5 stars! We're proud to help drivers at our store on 1502 NE F Street stay on top of oil changes and vehicle maintenance. It means a lot to our team.
