RECENT REVIEWS
Shawnna W.
1/2/2026
1.0 out of 5.0
The onsite staff at the Hood River Valvoline were friendly and accommodating; however, a serious and potentially dangerous mistake was made.
After a radiator flush, my radiator cap was not put back on. Out of three employees, no one caught this critical error. About 8 miles after leaving, I made a stop and noticed steam coming from my engine. Thankfully, I stopped when I did, as I was about to begin a five-hour drive over the mountains, which could have resulted in severe engine damage.
I contacted the location immediately, and to their credit, someone brought my cap and additional coolant. They acknowledged the mistake and were apologetic, which I appreciated.
Unfortunately, my experience with corporate customer service was extremely disappointing. When I called to ask about guarantees or inspection coverage—since the vehicle had not yet been checked by a mechanic—I was met with rudeness. One representative hung up on me, and a manager later dismissed my concerns, stating there was no grace period and that my car would be fine.
I am now experiencing a coolant leak and don’t yet know if overheating caused damage. The only resolution offered was a free oil change, which I never received.
Mistakes happen, but accountability matters. I strongly recommend checking your vehicle immediately after service.
Josh C.
12/18/2025
5.0 out of 5.0
My second time here - needed an oil change, filter and wipers this time. The crew is knowledgeable, friendly and complete the work quickly. They also checked and put air in the tires. They didn’t have the air filter for this vehicle but offered to order it and swap it in later. Products they service with are high quality. I’m a happy customer!
Valvoline Instant Oil Change
Thank you for sharing! We are happy to hear you had a great experience with our fast, friendly, trusted service! Our team works hard to provide top-notch service to all our guests! See you next time, Josh!
Vickie S.
12/15/2025
5.0 out of 5.0
Valvoline Instant Oil Change
We’re thrilled by your 5-star rating! Stop by anytime for free top-offs on fluids, tire pressure checks, or light replacements—our Valvoline Instant Oil Change team in Hood River is always happy to help you stay road ready.
