Valvoline Instant Oil Change

Dear Customer Relations Team, I am writing to formally report unprofessional and inappropriate behavior I experienced at your [440 NE Weidler St Portland, OR 97232 United States] during my recent visit. During my visit, I interacted with Kadin (Team Lead) and Malik (Manager). From the start, both individuals were rude and dismissive, demonstrating a complete lack of customer service skills. Kadin repeatedly addressed me as “my man,” which I found unprofessional and disrespectful. He also insisted that I was breaking shop rules, despite the fact that there were no other customers present and I did not cross the bay line at any time. When I calmly tried to explain the situation, Kadin responded in a childish manner—spreading his hands and pretending not to understand what I was saying—rather than engaging in a professional conversation. I ultimately de-escalated the situation myself by saying that I simply wanted to proceed with an oil change. Instead of resolving the issue professionally, I was then told that I should never return to this location. This experience was unacceptable. I expect a basic level of respect and professionalism from staff, especially from individuals in leadership roles. I am requesting that this incident be reviewed by upper management and that appropriate customer service training be provided to the employees involved. Please let me know what steps will be taken to address this matter. I would appreciate a follow-up regarding the outcome of your review. Thank you for your time and attention.

Friendly crew