Valvoline Instant Oil Change

Great experience on 12/7 around 2pm. All the guys I spoke with were friendly, knowledgeable, and awesome. Had three services done in about 20 minutes. I’ll definitely be back!

They did a SUPERB job! I had a GREAT experience!

I normally don’t leave reviews, but after my experience today—and after noticing a consistent pattern over multiple visits—I feel it’s important to share. I came in for a routine oil change and was immediately concerned by the lack of leadership from the manager on duty, Malik. The bay was completely full, with what looked like only one tech up top and one down below doing their best to keep up with a long line of vehicles. Meanwhile, Malik was outside in the parking lot joking around with an off-the-clock employee instead of supporting his team or the customers waiting. While I was there, one of the techs respectfully asked Malik for help, clearly overwhelmed. Instead of stepping in or even acknowledging the workload, Malik walked into the bay with a hostile attitude, belittling the employee and calling him a “child.” The tech calmly explained he had online classes and that they were severely understaffed, but Malik dismissed him entirely. Shortly after, that same employee was sent home simply for asking for help. As a customer, witnessing that interaction was extremely uncomfortable and unprofessional. My biggest concern is that this behavior wasn’t a one-time event. Every time I’ve come here, there has been some kind of issue with management—not just with Malik, but previously with a manager named Mike as well. The same patterns continue: not taking accountability, wandering off while the bay is busy, showing up late, and then criticizing employees for not doing the work they themselves avoid. It’s unfair to the staff, and it creates a stressful, unpleasant environment for customers. The employees in the bay work incredibly hard and deserve leadership that supports them, communicates professionally, and leads by example. Unfortunately, that is not what I’ve witnessed. Until something changes with management, I cannot recommend this location.