Edgewater St

Convenient place. Good work.

Convenient place. Good work.

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Each of the attendants were very friendly, kind and courteous. They were amazingly quick and listened to the work that needed ...

Each of the attendants were very friendly, kind and courteous. They were amazingly quick and listened to the work that needed to be done. They carried on conversations and made us feel very comfortable.

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The men were very nice and honest

The men were very nice and honest

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Joey, Connor, and Will were all great give these guys a raise. Not sure who the other guy was. Great job

Joey, Connor, and Will were all great give these guys a raise. Not sure who the other guy was. Great job

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Staff are helpful & trustworthy Great service

Staff are helpful & trustworthy Great service

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It's an oil change. Not much to be excited about. I came they serviced, and I left. Nice guys and very informative.

It's an oil change. Not much to be excited about. I came they serviced, and I left. Nice guys and very informative.

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Customer service person was friendly and honest regarding the needs of my vehicle - not pressure and much appreciated. Jose the ...

Customer service person was friendly and honest regarding the needs of my vehicle - not pressure and much appreciated. Jose the Manager was great also.

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The gentlemen that worked on the car were super friendly and nice! I enjoyed our interaction!

The gentlemen that worked on the car were super friendly and nice! I enjoyed our interaction!

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The technicians were courteous, friendly, knowledgeable, and efficient. Great experience. Excellent customer service.

The technicians were courteous, friendly, knowledgeable, and efficient. Great experience. Excellent customer service.

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Good team, friendly service

Good team, friendly service

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It was very simple and they were very pleasant

It was very simple and they were very pleasant

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price too high

price too high

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Great service crew!

Great service crew!

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The technician couldn’t put air in my tires because the chuck supposedly didn’t fit on my tires

The technician couldn’t put air in my tires because the chuck supposedly didn’t fit on my tires

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Friendly staff, quick service once inside.

Friendly staff, quick service once inside.

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The staff were very friendly.

The staff were very friendly.

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The service people were very friendly and got me in and out fast!

The service people were very friendly and got me in and out fast!

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Always good service. I like hearing the call outs of what step they are on, it keeps me informed.

Always good service. I like hearing the call outs of what step they are on, it keeps me informed.

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I come to this location often enough that I'm recognized by name, and that's very nice. Additional services offered, but not pre ...

I come to this location often enough that I'm recognized by name, and that's very nice. Additional services offered, but not pressured to buy them. Very efficient as always.

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The whole experience was absolutely awesome. The staff is amazing...I won’t go anywhere where else. The West Salem team is the b ...

The whole experience was absolutely awesome. The staff is amazing...I won’t go anywhere where else. The West Salem team is the best...Jose, Sarah, George, Matt and the rest of the team. ⭐️⭐️⭐️⭐️⭐️

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The men working there were very friendly, kind, knowledgeable,efficient

The men working there were very friendly, kind, knowledgeable,efficient

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We stopped in to see If Valvoline changes headlights as one of my headlights was very dim. They do and when the person went in ...

We stopped in to see If Valvoline changes headlights as one of my headlights was very dim. They do and when the person went in to fix it, he noticed the light had melted a piece in the headlight housing and it was not fixable. He did not charge me and was the nicest he could possibly be. We really appreciated his service.

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As before the service was amazing.

As before the service was amazing.

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Professional and fast

Professional and fast

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very friendly!!

very friendly!!

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they are always very friendly and helpful , they explain everything to me.

they are always very friendly and helpful , they explain everything to me.

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Cleanliness of bay & staffs professionalism

Cleanliness of bay & staffs professionalism

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Everyone was great, they communicated well and although I was offered products, I did not feel pressure to buy them. It was a gr ...

Everyone was great, they communicated well and although I was offered products, I did not feel pressure to buy them. It was a great, quick experience.

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Topped off the car's fluids, told me I didn't have any maintenance to do on the vehicle and sent me on my way -- NO CHARGE!

Topped off the car's fluids, told me I didn't have any maintenance to do on the vehicle and sent me on my way -- NO CHARGE!

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Wait time was too long before entering the bay. No sure why I was asked to deposit my car key into a safe box.

Wait time was too long before entering the bay. No sure why I was asked to deposit my car key into a safe box.

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Great crew hard workers

Great crew hard workers

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I went in for my free oil check and was a bit low. The service attendant topped off my oil free as it was my first oil check sin ...

I went in for my free oil check and was a bit low. The service attendant topped off my oil free as it was my first oil check since my oil change plus filled my wiper water at no charge. I am very happy with the service and will return for the next oil change.

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The staff member, Sarah, I interacted with was friendly, efficient and professional. She presented options for additional servic ...

The staff member, Sarah, I interacted with was friendly, efficient and professional. She presented options for additional services but did not pressure me, which is an important factor in my decision to return for my next service. After checking my battery function, Sarah brought to my attention my “low battery output reading”. This was super helpful. Overall my experience was very positive.

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Staff appear to be highly trained, courteous and through

Staff appear to be highly trained, courteous and through

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All of the staff were friendly and professional. I will visit again.

All of the staff were friendly and professional. I will visit again.

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It was very fast and cheaper than I expected

It was very fast and cheaper than I expected

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Customer service was fun

Customer service was fun

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Great service. The manager was highly personable and engaging.

Great service. The manager was highly personable and engaging.

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Excellent, courteous, prompt, consistently professional service. I appreciate that they remember me and my dog whenever we come ...

Excellent, courteous, prompt, consistently professional service. I appreciate that they remember me and my dog whenever we come in.

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Sarah was extremely upbeat and welcoming. Give her a big raise! Jose did a very nice job of explaing everything with no pressure ...

Sarah was extremely upbeat and welcoming. Give her a big raise! Jose did a very nice job of explaing everything with no pressure. Overall a very good experience provided by both!

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Quick efficient and awesome

Quick efficient and awesome

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Price is high

Price is high

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quick entry, efficient service, suggested but did not "push" air filter (got one). Excellent service as usual.

quick entry, efficient service, suggested but did not "push" air filter (got one). Excellent service as usual.

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They pointed out that I did not need to get the oil change quite yet as per the vehicles % of life left and not going by the mil ...

They pointed out that I did not need to get the oil change quite yet as per the vehicles % of life left and not going by the mileage. I did appreciate their honesty and pointing this out to me.

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Service people were courteous and thorough and gave me a maintenence schedule for needed service like the transmission and radia ...

Service people were courteous and thorough and gave me a maintenence schedule for needed service like the transmission and radiator service needed soon.

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Quick, no pressure.

Quick, no pressure.

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The staff is very professional and efficient. The products are good.

The staff is very professional and efficient. The products are good.

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Friendly, convenient sevice.

Friendly, convenient sevice.

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Fast service and friendly service personnel, very knowledgeable and answered all my questions. I always get my oil changes at th ...

Fast service and friendly service personnel, very knowledgeable and answered all my questions. I always get my oil changes at this same station.

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The staff was very friendly and informative. I did experience a longer wait time after my oil change because the screws had been ...

The staff was very friendly and informative. I did experience a longer wait time after my oil change because the screws had been damaged to my skid plate due to wear and tear. The staff wasn’t able to reuse the bolts and had to replace most of the system in order to screw it back in, turning my visit into a 30+ minute visit. However I was not unhappy with the service as it was an unexpected cause of time.

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service was quick and courteous!

service was quick and courteous!

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For the price, I appreciated that it included such a thorough check of the vehicle, topped all fluids and even put air in my tir ...

For the price, I appreciated that it included such a thorough check of the vehicle, topped all fluids and even put air in my tires.

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Very good customer service and friendly staff

Very good customer service and friendly staff

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Everyone was very kind & Quick to get the job done right

Everyone was very kind & Quick to get the job done right

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Wait time

Wait time

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Used b4 and still very good

Used b4 and still very good

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Been going here for years, all though the staff has changed, the service is always great. Staff is always great.

Been going here for years, all though the staff has changed, the service is always great. Staff is always great.

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The facility is near my home. I drove down for service, was able to drive right in, have the vehicle serviced and continue with ...

The facility is near my home. I drove down for service, was able to drive right in, have the vehicle serviced and continue with my day in quick fashion.

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The work was performed quickly and efficiently. The two technicians who helped me were very friendly and helpful.

The work was performed quickly and efficiently. The two technicians who helped me were very friendly and helpful.

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workers were great will Sam and Conner were great

workers were great will Sam and Conner were great

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The technician was very knowledgeable. He did not try to up sale me anything. When I asked his opinion on a service I felt like ...

The technician was very knowledgeable. He did not try to up sale me anything. When I asked his opinion on a service I felt like I got an honest answer.

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Friendly crew, but attentive to their work. They always do a nice job for me. Oil Can Henry's was a lot more pesky with tellin ...

Friendly crew, but attentive to their work. They always do a nice job for me. Oil Can Henry's was a lot more pesky with telling me extra stuff I'd need. Since I'm always on a tight budget, it's too much pressure. I've not had that same pressure with Valvoline.

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I drove right in. The young man (Conner) greated me right away. I was impressed with his knowledge and how efficient he worked. ...

I drove right in. The young man (Conner) greated me right away. I was impressed with his knowledge and how efficient he worked. I would highly recommend the West Salem Valvoline.

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Informed Staff what I wanted done to my vehicle and they did just that.

Informed Staff what I wanted done to my vehicle and they did just that.

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Fast, friendly, and knowledgeable service

Fast, friendly, and knowledgeable service

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Polite and helpful. Timely and not pressured to get other services that I did not need.

Polite and helpful. Timely and not pressured to get other services that I did not need.

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It's expensive

It's expensive

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When I originally called and asked for the price on a full synthetic oil change I was given the wrong info and told the price of ...

When I originally called and asked for the price on a full synthetic oil change I was given the wrong info and told the price of the premium which is half the price of the synthetic. Upon arriving I waited 35 min outside the garage, and was never greeted or acknowledged by the staff. A line formed after 15min of waiting, and every other customer was greeted promptly. It was a little frustrating being ignored by the technicians, and having to pay double what I was told over the phone.

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The service technicians were friendly and knowledgeable. Service was discussed and explained with clarity. Service options were ...

The service technicians were friendly and knowledgeable. Service was discussed and explained with clarity. Service options were discussed and I did not feel pressured to purchase additional services that were not necessary.

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Have used this location several times, so I am a repeat customer.1. I like the camera to see what's happening.2. I like the frie ...

Have used this location several times, so I am a repeat customer.1. I like the camera to see what's happening.2. I like the friendly and informative staff.3. This time my team was i man and two women. I appreciate the diversity.

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It was fast and convenient.

It was fast and convenient.

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took too long, switched technicians halfway through, they forgot to ask what the mileage was, they did not check the drive shaft ...

took too long, switched technicians halfway through, they forgot to ask what the mileage was, they did not check the drive shaft u-joints for condition or grease fittings or tell me how many fittings they greased.

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Fast, friendly, competent. Told me about recommendations and potential issues but didn’t pressure me which I truly appreciate.

Fast, friendly, competent. Told me about recommendations and potential issues but didn’t pressure me which I truly appreciate.

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The wait time was quite long.

The wait time was quite long.

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The staff were friendly, knowledgeable and answered all my questions so that I easily understood.

The staff were friendly, knowledgeable and answered all my questions so that I easily understood.

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I only needed a top off and wasn’t aware it was free until the employees told me it was free.

I only needed a top off and wasn’t aware it was free until the employees told me it was free.

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I wasn't dissatisfied, it was just a normal visit without anything that was over the top or underperforming

I wasn't dissatisfied, it was just a normal visit without anything that was over the top or underperforming

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I am never pressured into buying any additional services. They will even replace my filters even if I did not buy them from you ...

I am never pressured into buying any additional services. They will even replace my filters even if I did not buy them from you guys. Excellent service.

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Very convenient

Very convenient

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Fast and convenient. Very friendly staff.

Fast and convenient. Very friendly staff.

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Fast, friendly, and knowledgeable....

Fast, friendly, and knowledgeable....

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I received good service, but the staff has used the same phrases so many times that they say them very quickly and they are hard ...

I received good service, but the staff has used the same phrases so many times that they say them very quickly and they are hard to understand. They were kind enough to repeat the phrases when I asked, but a little more personality and a little less rote in their responses would be nice. I don't care that they short hand and rapid say things about the car, oil, etc. to one another, but when telling me about the services better to have a conversation.

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They were nice to my dog. It means a lot to me.

They were nice to my dog. It means a lot to me.

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It was quick and the guys that helped me made the visit really comfortable

It was quick and the guys that helped me made the visit really comfortable

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A lower price would be great

A lower price would be great

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Manager Reuben greeted me, asked what I needed done. Jose was the associate speaking and explaining to me the services performed ...

Manager Reuben greeted me, asked what I needed done. Jose was the associate speaking and explaining to me the services performed and offered. Excellent team members!

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Fast and courteous service

Fast and courteous service

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The workers were all very nice and friendly. They also explained things to me in laymen terms without dumbing down the informati ...

The workers were all very nice and friendly. They also explained things to me in laymen terms without dumbing down the information or treating me like I wouldn't understand the services. I always receive great service here and I'll be back. Thanks!

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Very fast and efficient service as well as very personable and friendly staff.

Very fast and efficient service as well as very personable and friendly staff.

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Staff offers excellent service

Staff offers excellent service

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The staff at this location is fantastic. They got me in and out quickly and make me feel valued as a car owner even though I don ...

The staff at this location is fantastic. They got me in and out quickly and make me feel valued as a car owner even though I don't know a lot about cars. They're patient with me and explain everything at a level I can understand.

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The person was very polite.

The person was very polite.

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It’s my nature.

It’s my nature.

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Great service overall

Great service overall

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Courteous personnel...confident in a job well done

Courteous personnel...confident in a job well done

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Good service, fast service, knowledgeable staff.

Good service, fast service, knowledgeable staff.

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it was just what I was expecting nothing more nothing less

it was just what I was expecting nothing more nothing less

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staff was courteous and knowledgeable.

staff was courteous and knowledgeable.

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Very courteous and friendly and efficient service.

Very courteous and friendly and efficient service.

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All the employees were very friendly and courteous and helpful

All the employees were very friendly and courteous and helpful

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I always feel the team is very professional and I know exactly what is going on under and around my car at all times.

I always feel the team is very professional and I know exactly what is going on under and around my car at all times.

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It,s all good No problems.

It,s all good No problems.

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Fast and friendly

Fast and friendly

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Attendant was very kind. And he told me where to put in wiper fluid. I could never find it before.

Attendant was very kind. And he told me where to put in wiper fluid. I could never find it before.

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Very caring staff. They did not try and upset me. I appreciate this. I asked about some additional services which I came back ...

Very caring staff. They did not try and upset me. I appreciate this. I asked about some additional services which I came back for the next day and some that we held off on until I had a mechanical issue fixed so I would not have to pay for it twice. I find this very rare in today's me first world. I have had oil changes done at two different Jiffy Lubes. It was nice having an honest, "we will look at changing the air filter next time but it is good for now" from your crew. I l lost tw o different engines from oil changes done incorrectly at Jiffy Lube. If I continue to get the same quality of service, my trust will go. Thank you for the outstanding service.

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Friendly technician

Friendly technician

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The gearbox was in a tight spot. this caused quite the wait. With it being hot out I was not expecting to sit in my vehicle for ...

The gearbox was in a tight spot. this caused quite the wait. With it being hot out I was not expecting to sit in my vehicle for an hour it was unpleasant and I wish it would have been communicated how long the repair would be

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Good service and convenient.

Good service and convenient.

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Staff were professional but friendly and they got the work done.

Staff were professional but friendly and they got the work done.

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The customer service was excellent.

The customer service was excellent.

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The technician that explained the services was very knowledgeable and friendly. He was also very detailed with his explanations ...

The technician that explained the services was very knowledgeable and friendly. He was also very detailed with his explanations.

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I think the prices just seem high. The reason I come in to have an oil change is usually because I do not have the time to do it ...

I think the prices just seem high. The reason I come in to have an oil change is usually because I do not have the time to do it myself. I think that the staff is knowledgeable and does a great job, I just wish prices were a little less.

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Great customer service

Great customer service

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Fast, courteous, professional.I like hearing the communication between the team doing various jobs at once. No fooling around ju ...

Fast, courteous, professional.I like hearing the communication between the team doing various jobs at once. No fooling around just professional.

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They did a good job

They did a good job

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Purpose and friendly staff. Very much appreciated.

Purpose and friendly staff. Very much appreciated.

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Came in for oil change on newly purchased vehicle. Turns out prior owner had oil changed at Valvoline 300 miles prior. Shop coul ...

Came in for oil change on newly purchased vehicle. Turns out prior owner had oil changed at Valvoline 300 miles prior. Shop could have done it anyway, but gave me that info, showed me good dipstick, and recommended I come back at normal interval. This is part of why I keep coming back to this location.

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Great staff and I wasn’t there very long! Very professional

Great staff and I wasn’t there very long! Very professional

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Prompt, polite and precise service. Quick and painless.

Prompt, polite and precise service. Quick and painless.

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Good service.

Good service.

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Highly professional group serviced the vehicle I brought in.

Highly professional group serviced the vehicle I brought in.

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The service was quick and easy.

The service was quick and easy.

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Waited longer then wanted to

Waited longer then wanted to

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Staff was very friendly & informative.

Staff was very friendly & informative.

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They were very friendly. Everything I asked them to do they did with a smile and great attitude.

They were very friendly. Everything I asked them to do they did with a smile and great attitude.

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Professional staff, Very professional and courteous

Professional staff, Very professional and courteous

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Because as good as the crew is at the west Salem shop, they're not perfect. They do a fantastic job and work together as a pract ...

Because as good as the crew is at the west Salem shop, they're not perfect. They do a fantastic job and work together as a practiced team. This is where I take all my vehicles for service and will continue to do so. I have been happy with the service and product each and every time I go there.

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I don't like the constant attempt to sell more services.

I don't like the constant attempt to sell more services.

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The person who was changing my oil remembered me and asked how I was, and I really appreciated that.

The person who was changing my oil remembered me and asked how I was, and I really appreciated that.

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Very friendly staff and explained everything step by step. Great job.

Very friendly staff and explained everything step by step. Great job.

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I always use either Mobil One or Valvoline synthetic oil.Filters are a key perception issue - sometimes I bring my own 20k mile ...

I always use either Mobil One or Valvoline synthetic oil.Filters are a key perception issue - sometimes I bring my own 20k mile rated Fram filter. Suggest having information displayed relating to why your filters are the best in the business - if I'm buying synthetic oil, then I want to know that my filter is also the best.

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Quick, courteous, efficient.

Quick, courteous, efficient.

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All three employees (Jose, Will, and Tyler) were very kind and professional.

All three employees (Jose, Will, and Tyler) were very kind and professional.

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My service was efficient and the two staff members I interacted with were VERY knowledgeable, professional and friendly. They ma ...

My service was efficient and the two staff members I interacted with were VERY knowledgeable, professional and friendly. They make me comfortable and added to my desire to return to this location for service.

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Customer service was top notch. Everyone was friendly and did not try to sell me on things I didn’t want/need.

Customer service was top notch. Everyone was friendly and did not try to sell me on things I didn’t want/need.

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Unusual request to see my passenger registration. I had been bringing my vehicle to the Oil Can Henry's/Valvoline for several y ...

Unusual request to see my passenger registration. I had been bringing my vehicle to the Oil Can Henry's/Valvoline for several years.

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Great customer service, technicians Conner and Jose were really helpful. Came in with my check engine light on and car running p ...

Great customer service, technicians Conner and Jose were really helpful. Came in with my check engine light on and car running poorly, left with it turning off and running smoothly. 5 stars for Conner and Jose

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Friendly, professional, efficient... and I frequent this location enough that I'm recognized; that's always nice.

Friendly, professional, efficient... and I frequent this location enough that I'm recognized; that's always nice.

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Traveling through area and received very professional service.

Traveling through area and received very professional service.

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This was my first time returning after it change names to Valvorine. I really appreciated that nobody pressure me to buy extra s ...

This was my first time returning after it change names to Valvorine. I really appreciated that nobody pressure me to buy extra services. The manager did an awesome job presenting the services offer by Valvoline and allow me to choose what I think I need it such an air filter. I will for sure return.

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Friendly staff and quality service. It took a bit longer than normal. But I so appreciate not feeling pressured to get added ser ...

Friendly staff and quality service. It took a bit longer than normal. But I so appreciate not feeling pressured to get added services.

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The staff members were fantastic: fast, friendly and courteous. The great customer service I received makes it highly likely th ...

The staff members were fantastic: fast, friendly and courteous. The great customer service I received makes it highly likely that I will return to that location.

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This was the first time bringing in a 2012 Dodge Journey I had bought from a dealership, which has 30,000 miles. I was surprise ...

This was the first time bringing in a 2012 Dodge Journey I had bought from a dealership, which has 30,000 miles. I was surprised to see how dirty the air filter was since it had just passed the dealership's 100+ inspection I had it replaced. Jose showed me where the cabinet filter was and it was at least as dirty, which I chose to have replaced. He willingly gave the filters to me, at my request, so that I might address this with the dealership. Jose explained that traditional oil changes often occur at 3000 miles but Dodge recommends they could go as long as 8000 miles. I chose 5000 when he could have easily sold me twice as many oil changes by NOT saying anything. He had the immediate knowledge of how to reset the vehicle's "oil change needed" setting. As always, he is part of a friendly staff that takes the time to answer all of my ignorant questions. The only reason I will be leaving this specific location is we are moving.

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The service men were highly knowledgeable and efficient with their use of time

The service men were highly knowledgeable and efficient with their use of time

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Very courteous and professional service. Great team at this location.

Very courteous and professional service. Great team at this location.

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Because I had to wait outside (no waiting room available) the temperature in the car was very uncomfortable. Yes, I could have l ...

Because I had to wait outside (no waiting room available) the temperature in the car was very uncomfortable. Yes, I could have let the car running with AC but gas prices and the environment played in my decision. Consequently, I left my car and stood beside the building in the limited shade available. Maybe a table with an umbrella for the summer season could be available. Just a thought

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The attendant check my oil because the indicator on my dash said it was due to be changed when I still had 2000 miles to go acco ...

The attendant check my oil because the indicator on my dash said it was due to be changed when I still had 2000 miles to go according the window sticker. The oil stick showed the level of oil was OK and clear. The computer indicated I should change the oil in the transfer case and I asked her to check the differential. The oil in the transfer case was changed and she said the topped up the oil in the differential. All done in about 20 minutes.Thank You

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Great crew, friendly and respectful.

Great crew, friendly and respectful.

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Staff was friendly and knowledgeable. They did more than just change the oil of my car. As well as offer more options of service ...

Staff was friendly and knowledgeable. They did more than just change the oil of my car. As well as offer more options of service to help my car run smoothly in the future.

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It was just what i expected. Same as last time and the times before that.

It was just what i expected. Same as last time and the times before that.

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Friendly staff, well qualified. Fast service.

Friendly staff, well qualified. Fast service.

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Very friendly and knowledgeable staff. Nice to see such a smart, mechanical, impressive lady ( Sam) working with the team. She ...

Very friendly and knowledgeable staff. Nice to see such a smart, mechanical, impressive lady ( Sam) working with the team. She's a keeper.

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I felt like the oil change was rushed and things weren’t looked at or filled up like they have been in the past. Therefore the t ...

I felt like the oil change was rushed and things weren’t looked at or filled up like they have been in the past. Therefore the time I spent actually getting my oil change was less than what I thought was necessary to do a complete and thorough job.

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The staff is always professional and friendly. I never feel pressured to have recommended services completed that day. I inform ...

The staff is always professional and friendly. I never feel pressured to have recommended services completed that day. I informed the professionals that I only need an oil change that day and to give me the list of recommend services so I could come back at another time. Other than asking about my windshield wipers (which did need to changed) and cabin air filter (which had mice droppings in it so I had replaced) the professionals honored my request and I am prepared to return the week June 10. I am very happy with the service that is provided and will continue to get both mine and my husband's vehicles oil changed at this location.

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Quick, efficient and friendly service.

Quick, efficient and friendly service.

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This is my second visit & I like the service, the friendliness & the knowledge of the technicians providing the service on my Fo ...

This is my second visit & I like the service, the friendliness & the knowledge of the technicians providing the service on my Ford Explorer.

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Attendant was quick to answer my "silly" question about shouting to one another. He even showed me the " down stair"s camera th ...

Attendant was quick to answer my "silly" question about shouting to one another. He even showed me the " down stair"s camera that I had never noticed before. He was well trained!

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Your service is great. I like the fact you can sit in car. Also knowing all the things are checked along with the oil change. It ...

Your service is great. I like the fact you can sit in car. Also knowing all the things are checked along with the oil change. It's very convenient. Thanks

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The guys were friendly & approachable with all my customer needs.Since I'm a senior they even used a coupon for my oil change, t ...

The guys were friendly & approachable with all my customer needs.Since I'm a senior they even used a coupon for my oil change, this I appreciated very much.In about 20 minutes my oil change was completed. 🙂

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The people here are great! Tyler was especially helpful and respected my wish to take my wiper blades home and not put them on m ...

The people here are great! Tyler was especially helpful and respected my wish to take my wiper blades home and not put them on my vehicle. Scott was the talk of all the technicians as well; even if he wasn't here, he must be a great manager.

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I have used this company for many years and I always take very good care of my vehicles very close and convenient

I have used this company for many years and I always take very good care of my vehicles very close and convenient

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Right after my oil change the engines idle oil pressure dropped to 39 lbs, normal pressure has always been 42 at idle. Receipt s ...

Right after my oil change the engines idle oil pressure dropped to 39 lbs, normal pressure has always been 42 at idle. Receipt says the right oil was used but will have to recheck to make sure.

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There has been a problem with my address and the technician took the time to make a call and get it corrected! He was extremely ...

There has been a problem with my address and the technician took the time to make a call and get it corrected! He was extremely patient and apologized for the problem. Couldn't ask for better customer support. And the oil change was done quickly and with no problems!

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Very good customer service and very friendly.

Very good customer service and very friendly.

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On this visit, I was told that a brake light was out and it needed to be replaced. I said no thank you and checked it after I l ...

On this visit, I was told that a brake light was out and it needed to be replaced. I said no thank you and checked it after I left - no lights out. On my last trip with my other car, I was told the same thing and again didn't replace and checked after I left and brake lights were fine. Two different cars and both cars' brake lights were working fine. This particular location is running a scam.

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I bought a light bulb and the headlight works but not my turning signal and they didn’t tell me it was out when they checked it ...

I bought a light bulb and the headlight works but not my turning signal and they didn’t tell me it was out when they checked it and I’m not sure why.

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Was confident that my truck was being restored to good working order.

Was confident that my truck was being restored to good working order.

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Even when they didn't have the right oil filter they got it in a timely manner

Even when they didn't have the right oil filter they got it in a timely manner

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Friendly crew, no pressure sales/recommendations.

Friendly crew, no pressure sales/recommendations.

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I always get good service.

I always get good service.

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quick, easy and friendly staff

quick, easy and friendly staff

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Quick service and employees were super friendly!

Quick service and employees were super friendly!

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Honestly, I want someone to talk to me as little as possible, and just change my oil. Scott was very nice and this experience w ...

Honestly, I want someone to talk to me as little as possible, and just change my oil. Scott was very nice and this experience was the most low pressure one I've ever had at your establishment. However, the sales pitching is still excessive and requires the employee to interrupt the conversation in the car.

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Very fast, efficient, and knew their job well.

Very fast, efficient, and knew their job well.

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It's the little things folks. When it was Oil Can Henrys, we used to get the windowshield cleaned. They also gave us some pres ...

It's the little things folks. When it was Oil Can Henrys, we used to get the windowshield cleaned. They also gave us some pressure about needing to buy a new battery, even after their monitoring equipment gave 3 different readings.

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Very friendly, helpful, and courteous

Very friendly, helpful, and courteous

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The people who I worked with were very nice, fast, and competent.

The people who I worked with were very nice, fast, and competent.

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Because the technicians were fast and professional, The pricing was competitive.

Because the technicians were fast and professional, The pricing was competitive.

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a bit too expensive, too much profit for you

a bit too expensive, too much profit for you

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The techs and rep was so helpful, friendly and efficient. The 15 minute service right on time. So thanks, you guys are awesome!

The techs and rep was so helpful, friendly and efficient. The 15 minute service right on time. So thanks, you guys are awesome!

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It was quick and efficient, the man helping me was nice despite offering me the fuel intake thing several times, but I get it, i ...

It was quick and efficient, the man helping me was nice despite offering me the fuel intake thing several times, but I get it, it’s his job. I was surprised how quickly they were able to change my headlights. I think my service time was under 15min, pretty satisfied!

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I stated all I want is a oil change nothing else they kelp trying to get me to buy other services and fluid changes and flushes.

I stated all I want is a oil change nothing else they kelp trying to get me to buy other services and fluid changes and flushes.

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High price for additional services

High price for additional services

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Jose was very helpful, I care a lot about my truck but I'm really not much of a car person. He informed me of issues that should ...

Jose was very helpful, I care a lot about my truck but I'm really not much of a car person. He informed me of issues that should be taken care of which could very likely help me avoid some trouble in the future.

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I was ver satisfied...to receive a highly satisfied, I would expect behaviors above and beyond what was expected. Great service ...

I was ver satisfied...to receive a highly satisfied, I would expect behaviors above and beyond what was expected. Great service, just didn't identify any behaviors that would classify as Highly satisfied

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It's an oil change, same as your other locations

It's an oil change, same as your other locations

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I just don't understand why they try to sell me an air filter every time I am there.

I just don't understand why they try to sell me an air filter every time I am there.

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the employees are always so nice and helpful. The service in between oil changes is even great!

the employees are always so nice and helpful. The service in between oil changes is even great!

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The attendant didn't know the pricing when asked and it was my second time in with the same vehicle and I was asked to repeat in ...

The attendant didn't know the pricing when asked and it was my second time in with the same vehicle and I was asked to repeat information they already had.

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Staff was very friendly and helpful.

Staff was very friendly and helpful.

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They attend to your vehicle with care and precision. I will be coming back and I tell all,my friends😀

They attend to your vehicle with care and precision. I will be coming back and I tell all,my friends😀

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To be honest, I drove by and saw a female employee and turned right around to come in. This is a highly populated male industry, ...

To be honest, I drove by and saw a female employee and turned right around to come in. This is a highly populated male industry, I like to see women given a chance when they pursue a job. It only got better! Sam guided me through everything with a calm and truly friendly attitude. She was comforting in her demeanor while working. I literally drove off with a smile and felt my money was well spent. She guaranteed me as a forever customer while she works there. Well done in a excellent hire. Other staff appeared very happy and nice as well. West Salem Valvoline will be highly recommended!! Please let her know as a customer and female customer....she was IMPRESSIVE. Thank you!

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The person greeting me and working with me through the entire process was friendly, helpful, knowledgeable about cars and it was ...

The person greeting me and working with me through the entire process was friendly, helpful, knowledgeable about cars and it was genuine. I will be back to this location and I will spread the word to as many people as I can. The person I worked with was Sam. Great job Sam, you have a natural talent in working with people and doing your job very well.

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The service was so fast I was in and out in 10 minuets

The service was so fast I was in and out in 10 minuets

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The guy talking to me, I believe his name was Will, was very professional and polite. I didn’t feel any pressure to upgrade or b ...

The guy talking to me, I believe his name was Will, was very professional and polite. I didn’t feel any pressure to upgrade or buy anything. He gave me the info he collected, my choices and went from there.

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the only problem i have not sure if i got the oil i paid for i paid for the best but did not see the oil they put in my car

the only problem i have not sure if i got the oil i paid for i paid for the best but did not see the oil they put in my car

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Staff was friendly, Efficiant, and fast! :)

Staff was friendly, Efficiant, and fast! :)

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Staff was courteous and knowledgeable.

Staff was courteous and knowledgeable.

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The guy downstairs was SMOKIN.... fast. Took the skid plate off in a heart beat. The staff was pretty chill. I mean the manager ...

The guy downstairs was SMOKIN.... fast. Took the skid plate off in a heart beat. The staff was pretty chill. I mean the manager Scott was alright I guess. Nah just kidding everyone is really awesome here. 10/10 would recommend

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They changed 2 lights bulbs, headlamp and license plate quickly, with no hassels.

They changed 2 lights bulbs, headlamp and license plate quickly, with no hassels.

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The man kept pushing me to buy other things

The man kept pushing me to buy other things

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Fast and easy, in and out..

Fast and easy, in and out..

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Not sure why this popped up...I indicated that I was HIGHLY SATISFIED with everything. I don't have a single complaint, great se ...

Not sure why this popped up...I indicated that I was HIGHLY SATISFIED with everything. I don't have a single complaint, great service, very friendly, I expect to be given options for other services but didn't feel any pressure to buy them. Great experience and I can't think of anything to make it better, unless you can drop the price even more.

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The staff were professional and knew what they were doing. They were not just a bunch of kids in goofy hats like some oil chang ...

The staff were professional and knew what they were doing. They were not just a bunch of kids in goofy hats like some oil change franchises. It was a busy weekend around the lunch hour, so I did not mind the wait. Once I got into the bay, they were very fast. Mainly, I felt confident in their ability to change my oil without breaking anything. They also let me know about some important issues with my car that will need attention soon.

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Prompt, courteous, good value.

Prompt, courteous, good value.

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They were quick getting the job done and they were talking to me the whole time about what was going on and I felt like my car w ...

They were quick getting the job done and they were talking to me the whole time about what was going on and I felt like my car was in good hands. I have a 90$ oil change because my car is picky on oil and I’m sure if I went to jiffy lube it would probably be cheaper but I don’t care. You get what you pay for and these guys give great quality service :-) and don’t quote me on the jiffy lube thing cause I could be wrong on that :-)

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I use this facility regularly. I recognize the help.I know they are about their work. They all seem to work well together. They ...

I use this facility regularly. I recognize the help.I know they are about their work. They all seem to work well together. They explain what you may need soon and also actually explain what something does, or why it'll be needed soon or next time. Though there is a place nearer to me, I choose to drive to this one, because of the work, the team and what they do.

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It was boring

It was boring

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Fast and efficient with no pressure to buy more services

Fast and efficient with no pressure to buy more services

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Real friendly, efficient, knowledable

Real friendly, efficient, knowledable

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This was my first visit with a used car I had just bought. Based on the history they had of the car, they told when the next oi ...

This was my first visit with a used car I had just bought. Based on the history they had of the car, they told when the next oil change was due in approximately 2000 miles. Instead of doing an oil change that day I will be back when it is due, and every time after that. Additionally, they advised me they had the vehilce flagged that they would refuse to service it until the oil pan was repaired. Although the manager and I did not know what a helicoil was, he googled it and was able to explain what it was and why they could not service my vehicle. This will give me time to schedule to have it repaired when the next oil change is due. While I have always had good service here, I now have even more faith in the staff at this location.

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The overall time that it took to complete the oil change could have been faster. I think that the pricing is excessive for what ...

The overall time that it took to complete the oil change could have been faster. I think that the pricing is excessive for what you get. I'm more inclined to change my own oil after this experience.

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Wonderful customer service. Never disappointed with my visit. I like the quick service and appreciate not being pressured in t ...

Wonderful customer service. Never disappointed with my visit. I like the quick service and appreciate not being pressured in to buying extra services. Great employees. Thank you very much

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I’m a repeat customer- however I did notice the system upgrades. No pressurs to sell me stuff, other then getting my oil change ...

I’m a repeat customer- however I did notice the system upgrades. No pressurs to sell me stuff, other then getting my oil change done,

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Shutting the door and taking my keys made me uncomfortable

Shutting the door and taking my keys made me uncomfortable

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Fast, complete, courteous service.

Fast, complete, courteous service.

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Courteous knowledgeable staff.

Courteous knowledgeable staff.

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Highly professional, not pushy, showed me on the computer screen the Hyundai mfg recs, what was on record as having been done at ...

Highly professional, not pushy, showed me on the computer screen the Hyundai mfg recs, what was on record as having been done at the dealer, etc. Showed me the condition of filters before replacing, showed me oil levels, condition of fluids, everything.I am also convinced of how much money this saves me as compared to the dealer service. I not only will go nowhere else for this service, but will immediately bring down our other car for servicing.

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First of all, I was in and out of the store with an oil change and new air filter in less than twelve minutes! Secondly, techni ...

First of all, I was in and out of the store with an oil change and new air filter in less than twelve minutes! Secondly, technician Jose demonstrated great customer service skills. He was friendly and communicated well what was going on. He seemed very well informed about Valvoline's products. Jose explained about the fuel system treatment First Offense very clearly, and though I didn't have enough money to do it today, he convinced me that it would be a good thing to do.So... I have brought my truck to this location for years, and I am pleased with the good service that I received from the Valvoline crew, especially Jose.

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I thought the price was a little too high

I thought the price was a little too high

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The gentleman speaking with me mumbled and spoke to fast... I had a hard time understanding what he was talking about.

The gentleman speaking with me mumbled and spoke to fast... I had a hard time understanding what he was talking about.

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Price I didn’t like having a bill over 100 bucks!!

Price I didn’t like having a bill over 100 bucks!!

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The coupon was very misleading $7 off but then found out they only provide 5 quarts sixth you have to pay for so really was no d ...

The coupon was very misleading $7 off but then found out they only provide 5 quarts sixth you have to pay for so really was no discount at all I would have left before service if knew that very misleading

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They where friendly and quick.

They where friendly and quick.

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No sense of urgency. They talk way too much.

No sense of urgency. They talk way too much.

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Jacob helped me and talked me through the issues with my car and explained everything clearly. He was very kind and helpful. The ...

Jacob helped me and talked me through the issues with my car and explained everything clearly. He was very kind and helpful. The service was quick and of great quality.

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The team there is awesome. They are so kind and friendly and they don't push you to buy services.

The team there is awesome. They are so kind and friendly and they don't push you to buy services.

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First time there and wasn't sure what to expect

First time there and wasn't sure what to expect

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Immediately following my daughter's visit to one of your locations, she experienced a breakdown. I assumed there was a connecti ...

Immediately following my daughter's visit to one of your locations, she experienced a breakdown. I assumed there was a connection, but I am now skeptical of that. More likely a coincidence.

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Quick and painless

Quick and painless

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Great service, highly efficient.

Great service, highly efficient.

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It was really fast and they didn't pressure me to do anything I didn't want done.

It was really fast and they didn't pressure me to do anything I didn't want done.

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Friendly staff, quick service

Friendly staff, quick service

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Quick and efficient. No pressure

Quick and efficient. No pressure

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They were getting ready to close but happily squeezed me in anyways. They were very quick and honest about everything they were ...

They were getting ready to close but happily squeezed me in anyways. They were very quick and honest about everything they were doing and let me know what was going on every step of the way. Also they now have computer monitors set up right next to your car so you can actually see the workers going to town under your car, that was cool! This has always been my go to location

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All was good.

All was good.

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The tech was very friendly and knowledgeable. She was the first tech I can recall who had me check my fog lights to see if they ...

The tech was very friendly and knowledgeable. She was the first tech I can recall who had me check my fog lights to see if they were working correctly. I would definitely like to see her service my vehicle again.

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The employees were very nice and worked with urgency.

The employees were very nice and worked with urgency.

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I’m a regular. I know the drill. Everything went as expected. I appreciate no longer being hassled in regards to additional serv ...

I’m a regular. I know the drill. Everything went as expected. I appreciate no longer being hassled in regards to additional services. However, I have a new car so not much could be offered. Why don’t you have air filters for my car?

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I pulled in behind a vehicle that needed a more in depth service. I was pressed for time, the manager discounted the service. Ou ...

I pulled in behind a vehicle that needed a more in depth service. I was pressed for time, the manager discounted the service. Outstanding customer service.

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I was able to get my service completed in about 20 minutes.

I was able to get my service completed in about 20 minutes.

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Everyone was friendly and knowledgeable. When I first arrived a tech came out, gave me an estimated wait time and a pricing menu ...

Everyone was friendly and knowledgeable. When I first arrived a tech came out, gave me an estimated wait time and a pricing menu.

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The vehicle needed some new brake light bulbs. It was a very awkward place to get to. The staff kept working on it until they ...

The vehicle needed some new brake light bulbs. It was a very awkward place to get to. The staff kept working on it until they had the job done. At one point, they had to climb into the trunk of the vehicle. After it was all done, they were all smiles and gave me the impression they valued me as a customer

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Fast efficient and nice guys

Fast efficient and nice guys

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The staff was very excited to use their new fuel system cleaner. I appreciated their enthusiasm.

The staff was very excited to use their new fuel system cleaner. I appreciated their enthusiasm.

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The gentleman was business like but friendly. I didn't have to wait in line. He didn't pressure me to buy more stuff. Was quick.

The gentleman was business like but friendly. I didn't have to wait in line. He didn't pressure me to buy more stuff. Was quick.

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Best oil change place in our neighborhood.

Best oil change place in our neighborhood.

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Prompt, courteous service.

Prompt, courteous service.

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They didnt sell me unnecessry things. Came in for an oil change and that is what I got. Thanks!! Refreshing.

They didnt sell me unnecessry things. Came in for an oil change and that is what I got. Thanks!! Refreshing.

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Professional representatives

Professional representatives

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Jose was informative, quick, and helpful. I will be back with all of our vehicles. Thanks for a quality experience.

Jose was informative, quick, and helpful. I will be back with all of our vehicles. Thanks for a quality experience.

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The associates were very friendly. There was no wait time. Information was given to me without the pressure of buying more the ...

The associates were very friendly. There was no wait time. Information was given to me without the pressure of buying more then I needed/wanted at the time. Since there was no pushy sales/upgrades, I will be more likely to return when my budget allows for the extra's.

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I felt the price of a routine oil change $85.00 was totally unreasonable.

I felt the price of a routine oil change $85.00 was totally unreasonable.

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I was satisfied with the service.

I was satisfied with the service.

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Quick, easy, thorough, and no pressure.

Quick, easy, thorough, and no pressure.

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I stated which oil change I wanted from the beginning and was asked 3 more times which one I wanted and also kept trying to sell ...

I stated which oil change I wanted from the beginning and was asked 3 more times which one I wanted and also kept trying to sell the higher cost one.

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I didn't have to wait, which was nice. The staff were friendly and there was no pressure to upgrade the service I requested, alt ...

I didn't have to wait, which was nice. The staff were friendly and there was no pressure to upgrade the service I requested, although they offered information about upgrades and other services. I forgot to bring the coupon I got in the mail, but the person I was speaking with directed me to where I could find a coupon online (in the past, no one told me that was possible). I was disappointed because the coupon online was only $5 off and the coupon I had at home was $10 off. It's disappointing because it's difficult to keep track of pieces of paper and make sure that they make it into the car with me when I need to get my oil changed. However, that is not the fault of the staff I worked with that day.

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Fast service -- very thorough in checking everything my automobile needed.

Fast service -- very thorough in checking everything my automobile needed.

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Instant contact by staff. No fooling around getting the job done.

Instant contact by staff. No fooling around getting the job done.

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Fast and easy. Close to my house.

Fast and easy. Close to my house.

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Service was good, fast and efficient. But price was high.

Service was good, fast and efficient. But price was high.

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Is what it is

Is what it is

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It was smooth and fast.

It was smooth and fast.

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I thanked the employee for his recommendations and let him know that I wouldn’t be able to purchase extra services or upgraded o ...

I thanked the employee for his recommendations and let him know that I wouldn’t be able to purchase extra services or upgraded oil as I had limited funds after Christmas. He still continued to try and sell upgraded oil and services. I understand he was doing what he is told to do but when a customer expresses that they don’t have the funds to purchase more than the service they came for, it’s pretty frustrating.

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Staff representative spoke too fast and not vey clearly.

Staff representative spoke too fast and not vey clearly.

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They were safe, very professional, honest - gave options without over selling, and very friendly.

They were safe, very professional, honest - gave options without over selling, and very friendly.

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I feel it was expensive

I feel it was expensive

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Great job Scott and company. These guys are always great!

Great job Scott and company. These guys are always great!

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Proffessional , friendly. Jacob Jose and Tyler all did an excellent job

Proffessional , friendly. Jacob Jose and Tyler all did an excellent job

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Great customer service and no pressure to but things that weren't needed.

Great customer service and no pressure to but things that weren't needed.

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Everybody was very pleasant and very professional and quick at their job

Everybody was very pleasant and very professional and quick at their job

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Staff - they were friendly, smart, highly efficient, and very knowledgeable. The place was very clean and well laid-out. I had ...

Staff - they were friendly, smart, highly efficient, and very knowledgeable. The place was very clean and well laid-out. I had to wait outside for a while only because they were very busy and someone was ahead of me.

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They couldn’t fix my blinkers

They couldn’t fix my blinkers

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The team that worked on my car were efficient and communicated well with each other. I go here for my service for a reason, thou ...

The team that worked on my car were efficient and communicated well with each other. I go here for my service for a reason, though there is one, near where I reside. I informed them of a bulb or light that was out, in an area they don't work on , and they recommended what to do , or how to go about correcting it. I trust this team and the work they do. They also take time to listen to what you are concerned about.

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I go to this location often enough I'm recognized; that's nice. New primary contact was friendly and knowledgeable. Another real ...

I go to this location often enough I'm recognized; that's nice. New primary contact was friendly and knowledgeable. Another really good visit. (only waited outside about 6-8 minutes)

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Good service, prompt, professional

Good service, prompt, professional

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Every time I get an oil change there is a different crew, before I retired I had my oil changed about 6 to 8 weeks, same thing. ...

Every time I get an oil change there is a different crew, before I retired I had my oil changed about 6 to 8 weeks, same thing. Be nice to see a familiar face. Must be hard to get help I guess!

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Very fast service only took about seven minutes and very friendly staff and I wasn’t pressured to purchase the recommended servi ...

Very fast service only took about seven minutes and very friendly staff and I wasn’t pressured to purchase the recommended services

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Super fast and easy. A little pricier than I was expecting though. My only complaint was when he removed the cabin filter from m ...

Super fast and easy. A little pricier than I was expecting though. My only complaint was when he removed the cabin filter from my glove box, I told him that I could replace it myself and he put it back in when it still had leaves on it. I thought that was kind of odd.

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Very fast service, the service writer promised that they would do everything right, unlike the other place that didn't lube all ...

Very fast service, the service writer promised that they would do everything right, unlike the other place that didn't lube all the fittings and check the differential fluids. I haven;t been able to check for sure they got them all due to weather but from the camera it looked like they did. The only thing they didn't do that the other place did was wash the windows and vacuum out the floors.

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staff was engaging and explained service offerings

staff was engaging and explained service offerings

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It was quick and the tranny needed some attention and was topped off at no extra cost.

It was quick and the tranny needed some attention and was topped off at no extra cost.

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Very courteous and knowledgeable staff. Friendly and welcoming from the moment you drive in. I also like the automated tire pres ...

Very courteous and knowledgeable staff. Friendly and welcoming from the moment you drive in. I also like the automated tire pressure check/fill. Every time I’ve taken my car for the dealership for an oil change, my check tire pressure light comes on within a month. It’s never come on when I’ve taken my car to Valvoline.

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Very professional with no extra pressure upselling.

Very professional with no extra pressure upselling.

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no pushing of products. Only wanted an oil change and that is just what I got

no pushing of products. Only wanted an oil change and that is just what I got

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Rep did what I requested but offered advice on other services for future options and kept me informed of everything.

Rep did what I requested but offered advice on other services for future options and kept me informed of everything.

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I showed up right when open and had no wait.

I showed up right when open and had no wait.

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The staff was courteous and efficient.

The staff was courteous and efficient.

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Great atmosphere and the employees were very courteous and knowledgeable. I did feel like I was being sold on things/upcharges ...

Great atmosphere and the employees were very courteous and knowledgeable. I did feel like I was being sold on things/upcharges a little bit, but I also know that's part of their job.

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Quick easy close loction

Quick easy close loction

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other than being a must have, the service is over priced

other than being a must have, the service is over priced

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I really like waiting in my car and having the monitor showing everything going on around my vehicle. The staff let’s me know e ...

I really like waiting in my car and having the monitor showing everything going on around my vehicle. The staff let’s me know exactly what is going on at all times and even helped me reset the oil trip counter.

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Pulled directly into the bay. The two techs who waited on me were professional, friendly, and fast. The job was accomplished qui ...

Pulled directly into the bay. The two techs who waited on me were professional, friendly, and fast. The job was accomplished quickly, but I was satisfied when I left that it had been done correctly.

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We have been visiting this specific establishment for years and always have a fantastic experience and we are always very please ...

We have been visiting this specific establishment for years and always have a fantastic experience and we are always very pleased with the service and attention we receive from the employees here.

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Excellent service mechanic was very knowledgeable and provided excellent service.

Excellent service mechanic was very knowledgeable and provided excellent service.

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Service was quick and friendly. I asked questions and they were answered to my satisfaction.

Service was quick and friendly. I asked questions and they were answered to my satisfaction.

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Scott the manager was so nice. He let me know about everything that I asked. Your service is great

Scott the manager was so nice. He let me know about everything that I asked. Your service is great

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I got right in. Staff was friendly and explained step process. I was in and out. The only thing is that I told them this was ...

I got right in. Staff was friendly and explained step process. I was in and out. The only thing is that I told them this was a company car and that I could not order any other services other than oil change and I did get a new air filter. But they still tried to sale me services. Only complaint.

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Fast and just what I wanted

Fast and just what I wanted

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This was my first visit and I was in/out quickly. This is important to me as I have 3 young children and need the convenience of ...

This was my first visit and I was in/out quickly. This is important to me as I have 3 young children and need the convenience of a quick oil change.

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Everyone was friendly, service was quick, never felt like anyone was pushy or trying to sell me on anything I don’t need

Everyone was friendly, service was quick, never felt like anyone was pushy or trying to sell me on anything I don’t need

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I believe they got oil on the engine block. I took a 500 mile trip directly after oil change. The burnt oil on the engine smell ...

I believe they got oil on the engine block. I took a 500 mile trip directly after oil change. The burnt oil on the engine smelled bad for the next four days. I think the smell is finally going away.

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The service techs we’re so friendly very efficient very friendly very efficient very trusting very trusting Made me feel safe d ...

The service techs we’re so friendly very efficient very friendly very efficient very trusting very trusting Made me feel safe driving away

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Quick efficient service. I could see that they checked everything and during the visit communicated with each other what was bei ...

Quick efficient service. I could see that they checked everything and during the visit communicated with each other what was being done. They checked off with each other. They showed other services that were recommended and when I declined they did not push. Very clean looking facility

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Polite, quick and efficient.

Polite, quick and efficient.

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The employee was hard to understand. He spoke too fast. I felt uncomfortable asking him several times to repeat himself.

The employee was hard to understand. He spoke too fast. I felt uncomfortable asking him several times to repeat himself.

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Quick efficient friendly. No pressure.

Quick efficient friendly. No pressure.

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Employees recognize me as a returning customer and treat me like I’m important. I receive patience and get all my questions answ ...

Employees recognize me as a returning customer and treat me like I’m important. I receive patience and get all my questions answered. The employees are polite and thorough.

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I have used Valvoline Oil Change a few times and have been very happy with the product and service.

I have used Valvoline Oil Change a few times and have been very happy with the product and service.

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Staff was friendly and honored coupon when my coupon only 2works for oil can henrys

Staff was friendly and honored coupon when my coupon only 2works for oil can henrys

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The staff was friendly, quick oil change.

The staff was friendly, quick oil change.

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fast and friendly

fast and friendly

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Customer service rep Sam was very sweet and courteous. The remaining staff were also very courteous and they were very fast and ...

Customer service rep Sam was very sweet and courteous. The remaining staff were also very courteous and they were very fast and efficient.

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The gentlemen that changed the oil, air filter, and cabin filter, were very nice and knowledgeable. I was having an issue with ...

The gentlemen that changed the oil, air filter, and cabin filter, were very nice and knowledgeable. I was having an issue with my battery when I got there and asked them to look at that for me too, which they did without hesitation. Everyone I talked to was polite and welcoming.

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The guys were fast, friendly and courtious

The guys were fast, friendly and courtious

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Awesome staff, fast service, great price with discount. Thank you

Awesome staff, fast service, great price with discount. Thank you

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Too much talk-just change the oil and get it done. I don't need constant updates and questions. Also, the price is high.

Too much talk-just change the oil and get it done. I don't need constant updates and questions. Also, the price is high.

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Staff servicing multiple customers at once. Had to reset my vehicle after entered rack area.

Staff servicing multiple customers at once. Had to reset my vehicle after entered rack area.

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The gentleman who greeted me told me it would be a 20 minute wait and it was exactly 20 minutes. He was honest, friendly, expla ...

The gentleman who greeted me told me it would be a 20 minute wait and it was exactly 20 minutes. He was honest, friendly, explained everything that was going on, and overall it was a great experience.

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One of the (2) oil bays was down and not usable.I advised the staff I was short on money, that payday was (2) weeks away and to ...

One of the (2) oil bays was down and not usable.I advised the staff I was short on money, that payday was (2) weeks away and to mark anything that needed attention on the record for the next visit.The staff person continued to ask for more services.Not very friendly, made me feel bad.

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They did not pressure me into any additional services

They did not pressure me into any additional services

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The young man who helped me was very friendly and outgoing. He explained the charges prior to starting the work. It was a pleas ...

The young man who helped me was very friendly and outgoing. He explained the charges prior to starting the work. It was a pleasure to speak with him.

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They were all around great!! Very helpful and friendly and created a very fun atmosphere!!

They were all around great!! Very helpful and friendly and created a very fun atmosphere!!

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Fast and friendly

Fast and friendly

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Honest about what the total charge will be

Honest about what the total charge will be

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Courteous staff and fair price.

Courteous staff and fair price.

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The services that were recommended made sense. Being given a product sheet with prices made it a pressure free decision and made ...

The services that were recommended made sense. Being given a product sheet with prices made it a pressure free decision and made selecting the desired service easy because I was able to mix/match and add what the total would be.

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Everything was fine, staff was friendly and profession, they were not pushy on up selling the services there was a option for Ca ...

Everything was fine, staff was friendly and profession, they were not pushy on up selling the services there was a option for Caster oil products. I have read that they leave less residue in and on the inside of the engine. I have used it for many years.

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My first visit to a Valvoline Instant. It's pretty darn close to instant and the staff are energetic and fun to watch. They se ...

My first visit to a Valvoline Instant. It's pretty darn close to instant and the staff are energetic and fun to watch. They seem to work well together and are respectful of each other. A pleasant thing to see among young people. I liked the full safety check.

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The service was quick and efficient. The attendant was friendly and informative throughout the service.

The service was quick and efficient. The attendant was friendly and informative throughout the service.

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Convenient in-car service that is professional and fairly priced.

Convenient in-car service that is professional and fairly priced.

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I was there for just a top off and have the tires checked in preparation for a road trip and yet the staff couldn't have been mo ...

I was there for just a top off and have the tires checked in preparation for a road trip and yet the staff couldn't have been more professionally and timely. They were very thorough and informative about the current condition of my vehicle. I was very impressed. Job well done!

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The manager happened to be helping me for my oil change. He was knowledgeable about the services being provided and even answere ...

The manager happened to be helping me for my oil change. He was knowledgeable about the services being provided and even answered some questions about an oil change on my second vehicle, should I bring it in for the same service. The service was fast and efficient.

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They do a good job and the staff is friendly. They are willing to help out with pricing.

They do a good job and the staff is friendly. They are willing to help out with pricing.

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No pressure to purchase options such as oil and fuel treatments, et al. And the process was explained well.

No pressure to purchase options such as oil and fuel treatments, et al. And the process was explained well.

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We were greeted very nicely. Our wait time was very short and the service was really nice. I liked the fact that we were allowed ...

We were greeted very nicely. Our wait time was very short and the service was really nice. I liked the fact that we were allowed to stay in the car. We will be returning. It would be nice if you were able to notify us when we would be due for our next service Respectfully Curtis & Curtis Kell

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Great price! Great service! and you can beat Valvoline! No way...

Great price! Great service! and you can beat Valvoline! No way...

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Very fast, efficient, no pressure.

Very fast, efficient, no pressure.

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Don't like being pushed for upgrades or replacing items.

Don't like being pushed for upgrades or replacing items.

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Trying to sell unnecessary extras

Trying to sell unnecessary extras

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The attendant did a great job, but was still new and was trying to figure out how the process worked.

The attendant did a great job, but was still new and was trying to figure out how the process worked.

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Price is a bit spendy for just an oil change and common visual inspections.

Price is a bit spendy for just an oil change and common visual inspections.

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No gimmicks or upsells. Everything done while you're present

No gimmicks or upsells. Everything done while you're present

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Staff are very courteous

Staff are very courteous

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The entire staff at this location in West Salem were very pleasant and worked hard not just for me but for the customer across t ...

The entire staff at this location in West Salem were very pleasant and worked hard not just for me but for the customer across the shop from me. I didn't catch everyones name there except for the manager Scott, and they were all awesome. I will be going back to this location in the future.

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I got good service and got it quicker than I have when it was Oil Can Henry's.

I got good service and got it quicker than I have when it was Oil Can Henry's.

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The staff was extremely friendly and I liked being able to see the maintenance happen first hand.

The staff was extremely friendly and I liked being able to see the maintenance happen first hand.

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I have used the other oil can henry stations b in salem, but the West Salem station is my favorite place to go. The staff and lo ...

I have used the other oil can henry stations b in salem, but the West Salem station is my favorite place to go. The staff and location are wonderful.

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They were fast, courteous, professional, safety-oriented, and they even comped a valve for my a/c to fix it from leaking (we'll ...

They were fast, courteous, professional, safety-oriented, and they even comped a valve for my a/c to fix it from leaking (we'll see if ti works, but that is sure going the extra mile!) :)Thank you for being around!

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Told me about an in cabin air filter that I had no idea I had!!!! Now I don't have gross air in the car anymore

Told me about an in cabin air filter that I had no idea I had!!!! Now I don't have gross air in the car anymore

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Friendly courteous service, knowledgeable staff. Took care of my rv, they are the best!

Friendly courteous service, knowledgeable staff. Took care of my rv, they are the best!

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Service providers were courteous and competent.

Service providers were courteous and competent.

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I was given $15 discount for having to wait a little while (almost 15 minutes), and the service was friendly and excellent.

I was given $15 discount for having to wait a little while (almost 15 minutes), and the service was friendly and excellent.

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Staff were very attentive. Facility and grounds were very neat and clean. Staff explained products very clearly. I was very im ...

Staff were very attentive. Facility and grounds were very neat and clean. Staff explained products very clearly. I was very impressed with their knowledge related to the make of my car (this is very important to me).

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Super fast and friendly

Super fast and friendly

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I had a basic oil change and two filters replaced. I was told the price of the oil change was 41, but then was not told the pric ...

I had a basic oil change and two filters replaced. I was told the price of the oil change was 41, but then was not told the price of each of the filters. I was expecting at most tenty each, but it came much closer to 100 total, which I was not expecting. I felt the filters were over priced, but the rest of the service was nice, fast, and professional.

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Too expensive. For that price i can go to toyota dealer service.

Too expensive. For that price i can go to toyota dealer service.

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Very friendly, in and out in 15 minutes, good value

Very friendly, in and out in 15 minutes, good value

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Knowledgeable technicians

Knowledgeable technicians

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Very rarely would I put "highly satisfied". For me that would indicate going above and beyond my expectations. I had a very good ...

Very rarely would I put "highly satisfied". For me that would indicate going above and beyond my expectations. I had a very good experience and I will return. But, there would've had to of been something outstanding for me to put highly satisfied.

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The staff was just so nice. Took the time to talk with me and explain everything. Being unknowledgeable about cars - I was rea ...

The staff was just so nice. Took the time to talk with me and explain everything. Being unknowledgeable about cars - I was really appreciative of the time they spent answering my questions. Just a great group of young men.

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Everyone was very friendly, knowledgeable and competent. They were also very helpful!

Everyone was very friendly, knowledgeable and competent. They were also very helpful!

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I liked that no one PRESSURED ME INTO BUYING SOMETHING. That's way better business practice. Hoping that the quick speedy proces ...

I liked that no one PRESSURED ME INTO BUYING SOMETHING. That's way better business practice. Hoping that the quick speedy process didn't affect the service I got... seen shows on TV where oil places don't do some of the work.

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Fast and efficient - not overly pushy, which was greatly appreciated

Fast and efficient - not overly pushy, which was greatly appreciated

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I just don't like to feel pressured to buy or spend more money especially when I have said I'm on a budget and only want what I ...

I just don't like to feel pressured to buy or spend more money especially when I have said I'm on a budget and only want what I want from the beginning

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This was my second visit to the location. Both times they have been out of synthetic blend oil requiring me to use full syntheti ...

This was my second visit to the location. Both times they have been out of synthetic blend oil requiring me to use full synthetic at a higher cost. After receiving the price sheet both vehicles needed a premium filter raising the price more. Transparency in pricing is essential to my confidence in a business.

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They were very through and I wasn't there for a long time. Very friendly too.

They were very through and I wasn't there for a long time. Very friendly too.

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Experience was not over the top.

Experience was not over the top.

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The young men were awesome, smiling, greeted me immediately, kept checking with me to make sure I was doing ok, explained everyt ...

The young men were awesome, smiling, greeted me immediately, kept checking with me to make sure I was doing ok, explained everything very well and not pushy. It was one of our 90 plus degrees and those boys were sweating and hustling not complaining. My only suggestion would be and this has nothing to do with employee's. I used the facility in West Salem, Oregon and the building location is directly into the sun all afternoon would there be anyway some kind of awning could be put up to help shade the employees. I ran over and got them something cold to drink, they were so appreciative. Good group of guys.. thank you

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Great staff...knowledgeable and courteous.

Great staff...knowledgeable and courteous.

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Since changing from Oil Can Henrys to Valvoline, this was my first visit in. The prices are higher. I was charged for addition ...

Since changing from Oil Can Henrys to Valvoline, this was my first visit in. The prices are higher. I was charged for additional quarts of oil above the price of a normal oil change and it was definitely pricier than Oil Can Henrys.

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all information was delivered quickly/efficiently/correctly .. no sales B.S. got in the way and the guys did quick/efficient wor ...

all information was delivered quickly/efficiently/correctly .. no sales B.S. got in the way and the guys did quick/efficient work

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Just a little pricey for an oil change. More than the dealership and that shouldn't happen.

Just a little pricey for an oil change. More than the dealership and that shouldn't happen.

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The oil change process took only about 15 - 20 minutes from the time I drove in and then drove out. That was fast service!

The oil change process took only about 15 - 20 minutes from the time I drove in and then drove out. That was fast service!

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The service is good and quick and while options for different kinds of oil were presented me, I was not pressured into buying an ...

The service is good and quick and while options for different kinds of oil were presented me, I was not pressured into buying anything I did not want.

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I reserve top marks for service that goes above and beyond expectations; my expectations were met but not exceeded

I reserve top marks for service that goes above and beyond expectations; my expectations were met but not exceeded

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It was quick and friendly experience and additional add on where suggested but wasnt pushy or annoying in any way !But will cont ...

It was quick and friendly experience and additional add on where suggested but wasnt pushy or annoying in any way !But will continue to return.

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Professional service. I appreciated not being pressured to buy more service.

Professional service. I appreciated not being pressured to buy more service.

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Professional and competent staff; good teamwork-good communication among staff and with me; reasonable price for service; sur ...

Professional and competent staff; good teamwork-good communication among staff and with me; reasonable price for service; surprisingly quick service - even without the need to wait in line - I have had other folks service various cars of mine (Jiffy Lube, Oil Can Henry, dealers, Midas, Goodyear) and none of them were as fast and thorough as your establishment.

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Jose communicated and explained what was going to happen during my oil change. He was very knowledgeable and friendly. I appreci ...

Jose communicated and explained what was going to happen during my oil change. He was very knowledgeable and friendly. I appreciate not being pushed into additional products. I enjoyed my first visit to Valvoline Instant oil change and will return to my next one.

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Price was $10.00 more than my regular place

Price was $10.00 more than my regular place

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It was as advertised

It was as advertised

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I paid 39.99 with a coupon for conventional oil. That's an insanely high price. I mentioned this to my coworkers and they were ...

I paid 39.99 with a coupon for conventional oil. That's an insanely high price. I mentioned this to my coworkers and they were baffled. At most I would pay is $30 for the most basic oil change.

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When talking to customers, the staff needs to communicate SLOWER. Everything that was said seemed to be so fast ... hard to unde ...

When talking to customers, the staff needs to communicate SLOWER. Everything that was said seemed to be so fast ... hard to understand!

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The employees were very courteous and professional. They worked quickly but didn't sacrifice quality of work.

The employees were very courteous and professional. They worked quickly but didn't sacrifice quality of work.

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Fast and convenient.

Fast and convenient.

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I have always felt comfortable with the staff at this location they friendly and Knowledged.

I have always felt comfortable with the staff at this location they friendly and Knowledged.

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The price went up since my last visit. I've been unemployed for a few months, and $3 extra makes a difference.

The price went up since my last visit. I've been unemployed for a few months, and $3 extra makes a difference.

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Very professional staff with friendly personalities. Not overbearing.

Very professional staff with friendly personalities. Not overbearing.

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Courteous, friendly service with TEAM spirit! The staff was having fun and they were confident they were doing an outstanding j ...

Courteous, friendly service with TEAM spirit! The staff was having fun and they were confident they were doing an outstanding job. Hats off to Jose!

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Fast service and I know things are checked.

Fast service and I know things are checked.

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bill to high

bill to high

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No wait quick efficient polite informative non judgemental great team work upbeat happy employees

No wait quick efficient polite informative non judgemental great team work upbeat happy employees

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Fast and friendly service with a smile! They were a friendly group and instantly made me feel comfortable.

Fast and friendly service with a smile! They were a friendly group and instantly made me feel comfortable.

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Lunch and shift change and nobody knew what other people have done

Lunch and shift change and nobody knew what other people have done

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Workers spent more time joking with each other than working on my car

Workers spent more time joking with each other than working on my car

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I was started to feel pressured to buy stuff, then I just told the person that I was not going to buy anything else except the o ...

I was started to feel pressured to buy stuff, then I just told the person that I was not going to buy anything else except the oil change. He stopped asking me after that. He then took a break and Jose took over, Jose was very friendly and easy to interact with

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Took much longer than told. Service person talked so fast that he could hardly be understood.

Took much longer than told. Service person talked so fast that he could hardly be understood.

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Service was friendly, competent... reasonably priced.

Service was friendly, competent... reasonably priced.

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I was only asked which of the 2 upgraded oils (synthetics) that I wanted. When I stated I wanted the conventional oil, the tech ...

I was only asked which of the 2 upgraded oils (synthetics) that I wanted. When I stated I wanted the conventional oil, the tech told me it was not recommended for my vehicle. I've used the conventional for the 10 years I've owned my car. My dealership even uses the conventional oil. The tech did not seem to know what to do, explained again that the computer says they have to use the upgraded oil. I asked him to look up my vehicle in the system and he saw that we always use the conventional. He figured it out, and was always very courteous, but I almost just canceled the service and left rather than feel pressured into a more expensive oil change.

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My normal visit includes dropping off the keys and heading to the nearby growler filling station. Didn't feel pressured and they ...

My normal visit includes dropping off the keys and heading to the nearby growler filling station. Didn't feel pressured and they double checked a possible loose belt. No problems found.

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Staff were very friendly and seemed knowledgable on services performed. Service is also fast.

Staff were very friendly and seemed knowledgable on services performed. Service is also fast.

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Friendly staff, prompt and professional service.

Friendly staff, prompt and professional service.

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Everything was done in a professional manner nothing outstanding but better than average

Everything was done in a professional manner nothing outstanding but better than average

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I have been to this exact facility previously to this visit. I was a Lil bit overdue for oil change. I went there because of the ...

I have been to this exact facility previously to this visit. I was a Lil bit overdue for oil change. I went there because of the service workers from last appt. They were listening, undersyanding, patient and kind. I knew when I went this time they would be able to replace the headlight bulb that had just gone out.They noticed another back light out and informed me of its'replacement need also. I plan on being a regular customer at this facility. They are informing as well when you do not know what something is. I think they are professional in what they do and polite and they all work well together doing a service you need and went there for. This is my "new" place for my oil changes and checks!"-)

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The wait was a little long but the service was great. I feel the prices are a little high for some of the services but have nev ...

The wait was a little long but the service was great. I feel the prices are a little high for some of the services but have never had a problem with quality of work.

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The men were quick and very professional . I had several questions and got the answers with out pressure to purchase more then I ...

The men were quick and very professional . I had several questions and got the answers with out pressure to purchase more then I needed. Thank you

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I was able to use a coupon and get it done for only $20. I have always used Valvoline oil whenever I would change it myself. F ...

I was able to use a coupon and get it done for only $20. I have always used Valvoline oil whenever I would change it myself. For $20 it's worth not doing it myself.

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Employees were very professional.

Employees were very professional.

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Got in.got donegot out

Got in.got donegot out

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They were quick, friendly, fixed my car in a short period of time, didn't pressure me to change anything else

They were quick, friendly, fixed my car in a short period of time, didn't pressure me to change anything else

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Appreciated that they worked quickly and didn't pressure about the extra services when I didn't have information about when it w ...

Appreciated that they worked quickly and didn't pressure about the extra services when I didn't have information about when it was last done.

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Very satisfied

Very satisfied

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Because there is always room for improvement

Because there is always room for improvement

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Jose was the main guy I was talking to. He was very polite and professional the whole time. This is the first time I've been her ...

Jose was the main guy I was talking to. He was very polite and professional the whole time. This is the first time I've been here since it changed from Oil Can Henry's, and I am glad that the level of service remained at the same high standard!

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Very nice and courteous

Very nice and courteous

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I didn't see any old men with "experience" .but was ok

I didn't see any old men with "experience" .but was ok

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Very courtous, they were very busy, they did do some of the work on the car brfore i got insidefor the oil change.

Very courtous, they were very busy, they did do some of the work on the car brfore i got insidefor the oil change.

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Prompt, courteous service, and no attempt to try to sell me other services as is the practice of the competitors.

Prompt, courteous service, and no attempt to try to sell me other services as is the practice of the competitors.

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The gentleman who took the lead was just outstanding in his manner and people skills.

The gentleman who took the lead was just outstanding in his manner and people skills.

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My service was quick and easy. Staff was friendly and courteous.

My service was quick and easy. Staff was friendly and courteous.

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Great friendly young guys. All very alert talking their oil-change language. A tiny bit of waiting as the other car was worked o ...

Great friendly young guys. All very alert talking their oil-change language. A tiny bit of waiting as the other car was worked on but negligible.

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Staff was friendly and professional. The work was explained thoroughly with no pressure to add other services.

Staff was friendly and professional. The work was explained thoroughly with no pressure to add other services.

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Quick, friendly and efficient service. I loved that I could sit in the car and wait with my kids. I was offered some coloring bo ...

Quick, friendly and efficient service. I loved that I could sit in the car and wait with my kids. I was offered some coloring books...super nice. Thank you! Your staff acted like they wanted to genuinely serve the customer.

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Quick,friendly and very good service and no waiting time.

Quick,friendly and very good service and no waiting time.

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Jose, the person who checked me in, did a thorough explanation of what services Valvoline provided. And he asked politely if th ...

Jose, the person who checked me in, did a thorough explanation of what services Valvoline provided. And he asked politely if they could do tires and change a light, which I declined because I had tires checked already by Les Schwab and I could change the light on my own. Scott, the manager, seemed to be monitoring Jose's performance to make sure he was doing a good job.I was highly satisfied that nothing was pushed on me. I told them I had my own mechanic to do the serious stuff. Thanks for topping off fluids. And thanks for providing service of topping off whenever I need to.

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Start to finish time as extremely fast!

Start to finish time as extremely fast!

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Nothing got screwed up. That's big these days.

Nothing got screwed up. That's big these days.

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I was promptly greeted, directed to the faster lane. They acknowledged me a couple of times during my wait.

I was promptly greeted, directed to the faster lane. They acknowledged me a couple of times during my wait.

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Friendly prompt service

Friendly prompt service

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The service was very good, but I wasn't told about a waiting room. I was told to stay in the car. Finally, I would have purchase ...

The service was very good, but I wasn't told about a waiting room. I was told to stay in the car. Finally, I would have purchased an air filter, had it been available. Yet this was a very good experience.

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The employees are very good and respectful and seem to work hard.

The employees are very good and respectful and seem to work hard.

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first time customer. very impressive

first time customer. very impressive

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The knowledge of the employees & the great customer service.

The knowledge of the employees & the great customer service.

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communicative and friendly, professional staff

communicative and friendly, professional staff

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Pulled right in to bay 2, but had to wait for service. After waiting for service to start, then had to wait for various stages. ...

Pulled right in to bay 2, but had to wait for service. After waiting for service to start, then had to wait for various stages. Must have been understaffed: took longer than any oil change service I've ever had.

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Air filter does not appear to be part of service. Not as much is checked compared to Jiffy Lube. Staff seems scared off by Vol ...

Air filter does not appear to be part of service. Not as much is checked compared to Jiffy Lube. Staff seems scared off by Volkswagen. Volkswagen is the world's #1 car maker, so I found this odd. It's not like I'm driving an odd car. If I buy synthetic oil , I would like the sticker to state it's good for 7,000 miles.

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We were charged an extra oil fee? I'm not sure what it was as I was only told the total and noticed the fee as I was pulling awa ...

We were charged an extra oil fee? I'm not sure what it was as I was only told the total and noticed the fee as I was pulling away. It also didn't show a military discount or the $10 off for returning in he scheduled time frame.

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All 3 of the guys took their time slowed down between tasks to briefly small chat to make sure I was doing good and tried to mak ...

All 3 of the guys took their time slowed down between tasks to briefly small chat to make sure I was doing good and tried to make a personal connection. Nice job guys.

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Prompt service, friendly staff

Prompt service, friendly staff

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Service was as expected

Service was as expected

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My service was speedy and prompt.

My service was speedy and prompt.

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Friendly customer service and not pushy about selling products like I've expierenced here before.

Friendly customer service and not pushy about selling products like I've expierenced here before.

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No problems, no pressure, fast courteous service

No problems, no pressure, fast courteous service

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Always receive competent service.

Always receive competent service.

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Customer service !

Customer service !

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Fast and friendly service

Fast and friendly service

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The staff was friendly and smiled. They seemed to care that the job was done correctly.

The staff was friendly and smiled. They seemed to care that the job was done correctly.

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Communication somewhat difficult. Staff members speak quite fast in a noisy environment and can be difficult to understand. Th ...

Communication somewhat difficult. Staff members speak quite fast in a noisy environment and can be difficult to understand. The ever present upsell routine is tiresome.

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Fast and friendly!

Fast and friendly!

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