Valvoline Instant Oil Change Salem, OR, 1470 Edgewater Street N. W.

5

Chuck B

I visited this loction last when it was owned by another enterprise - which wasn't a pleasant experience. Decided to try it aga ...

I visited this loction last when it was owned by another enterprise - which wasn't a pleasant experience. Decided to try it again, now that it is Valvoline, and found an entirely different experience. Pleasant, business-like, knowledgeable. Especially liked the new manager, Red (or was it Rod?). Either way, very much an improvement over other 'instant oil change' businesses in this part of town.
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5

Rominger

Been going here for years, completely satisfied with their service.

Been going here for years, completely satisfied with their service.
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5

Robert

They were kind and amazing and very helpful i am am very satisfied

They were kind and amazing and very helpful i am am very satisfied
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5

arrynb

James was super awesome. Very friendly and very helpful.

James was super awesome. Very friendly and very helpful.
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5

Joshua G

Was pleased with their service and friendliness checked my air filter it was okay they didn't try to sell me one that I didn't n ...

Was pleased with their service and friendliness checked my air filter it was okay they didn't try to sell me one that I didn't need . in and out a really good experience and good on the pocketbook
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5

DebN

The guys all work together real well and got it together!!

The guys all work together real well and got it together!!
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5

Joe W.

Highly knowledgeable of the products that were being used. Very nice and friendly and those guys used a little humor which i ...

Highly knowledgeable of the products that were being used. Very nice and friendly and those guys used a little humor which is something that I admire about customer service. A++++!!! And I am going to recommend them to all of my coworkers and family.
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5

Bswans

Very friendly staff members and very quick service

Very friendly staff members and very quick service
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5

Karen C.

This Valvoline has a really great crew, and they worked really well together so my complicated visit was pretty short - I had my ...

This Valvoline has a really great crew, and they worked really well together so my complicated visit was pretty short - I had my radiator fluid replaced for the first time ever (for a 2011 Nissan I bought in 2010!). Everything explained perfectly, and I feel very confident that my car will drive GREAT when I drive 2000 miles to Minnesota next week. Manager should be commended for hiring such a great crew!
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5

Rebecca H

Am always happy with West Salem location. Highly skilled and professional

Am always happy with West Salem location. Highly skilled and professional
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5

Nate G.

James, Gabriel, and William were all very professional and clear in their communication. My stop was quick and I will be sure to ...

James, Gabriel, and William were all very professional and clear in their communication. My stop was quick and I will be sure to be back.
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5

Cynthia D

I have always used this location. I've always had exceptional service and I really mean exceptional. All of the people who wor ...

I have always used this location. I've always had exceptional service and I really mean exceptional. All of the people who work there are amazing, even the trainees, and truly go above and beyond to make a customer feel appreciated. I will never use another Valvoline besides this one. I'm a customer for life because of the individuals who work here and that's a lot coming from a mechanics daughter. It's hard to win my business and loyalty and this location has had it for the last 9 years. I've only used one other Valvoline and the experience was not as good as this one. I will go out of my way to use this one in particular because of how they have always treated me.
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5

Ashly

I've been to a lot of different locations, and this one by far is my favorite! Every single man was over the top sweet, kind, ve ...

I've been to a lot of different locations, and this one by far is my favorite! Every single man was over the top sweet, kind, very informative, answered ALL my questions, and made me laugh the whole time! I've already recommended this west salem location to a dozen friends! Lol Also, JAMES was absolutely wonderful!!! He was so sweet, and helped me with all my problems! You're Very lucky to have hired him, he made that place better. Thank you for hiring him, and BRANDON, and ERIK! Those boys were fast and super friendly! Extremely polite as well! Only going to West Salem Valvoline from now on. Lifetime customer
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3

Lemontree

Pressured to replace the cabin filter. So, I did. And I priced the same filter on amazon and I paid 3x the going rate by purchas ...

Pressured to replace the cabin filter. So, I did. And I priced the same filter on amazon and I paid 3x the going rate by purchasing it with my oil change. Shameful. Shame on you for fleecing your customers.
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5

Ashlee C

I continuously come to the west salem location and I’m always very happy when I leave. The team takes the time to remember me an ...

I continuously come to the west salem location and I’m always very happy when I leave. The team takes the time to remember me and treat my car as if it’s their own. Always come back.
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5

Marshall B

It felt great to be greeted promptly and asked how I could be helped today. While waiting for a bay to clear I was helped with s ...

It felt great to be greeted promptly and asked how I could be helped today. While waiting for a bay to clear I was helped with some pre-service items that made it feel less like I was waiting. James was very courteous and helpful, he made it very easy for me to make an informed decision about my auto care!The service was fast and efficient, and I could tell the difference on the drive home. Thanks for a great experience, Valvoline!
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5

BrandyW

This location had some fun and friendly people. The manager that assisted me, Red, was super nice and explained things simply fo ...

This location had some fun and friendly people. The manager that assisted me, Red, was super nice and explained things simply for me. And ensured I was taken care of. Definitely worth the drive out of Dayton to get my car taken care of.
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5

Nathan C

Very friendly and professional staff. The quoted price was exactly the final balance.

Very friendly and professional staff. The quoted price was exactly the final balance.
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5

PNW

Fast and easy!

Fast and easy!
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5

Julie k

They help me with all my questions and found something wrong with my breaks and told me where to go and what to do to get it fix ...

They help me with all my questions and found something wrong with my breaks and told me where to go and what to do to get it fixed.
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5

jo

Very professional service

Very professional service
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5

Robin E.

I have always been extremely satisfied with the service and customer care provided by the West Salem Oregon Valvoline store. It ...

I have always been extremely satisfied with the service and customer care provided by the West Salem Oregon Valvoline store. It is the only one I now go to. I am greeted with a smile, my questions are answered and there is no overselling.
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5

Brenton

The manager Red was a super awesome guy very kind and his employees were efficient and have a wonderful attitude

The manager Red was a super awesome guy very kind and his employees were efficient and have a wonderful attitude
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5

Don

Team here is amazing.

Team here is amazing.
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5

Irma M

The staff was very helpful and friendly, they did a good job explaining things to me about my van. I was very pleased with the s ...

The staff was very helpful and friendly, they did a good job explaining things to me about my van. I was very pleased with the service. I will definitely return on my next oil change!
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5

Jessica DeLeon

The manager Red is doing a great job and has completely made the service here so much better then my visits before.

The manager Red is doing a great job and has completely made the service here so much better then my visits before.
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4

moxies

the wait was longer than usual, otherwise was all ok

the wait was longer than usual, otherwise was all ok
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5

paul

Very friendly and quick service

Very friendly and quick service
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5

M & J

The people were friendly. The job was done quickly. They we're methodical with what they check and let us know what needed to be ...

The people were friendly. The job was done quickly. They we're methodical with what they check and let us know what needed to be updated.
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5

BillG

I have a highly favorable impression of this location: consistently prompt, friendly service; reasonable prices. Excellent value ...

I have a highly favorable impression of this location: consistently prompt, friendly service; reasonable prices. Excellent value, in my opinion.
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5

Wackmeister

Friendly knowledgeable and efficient.

Friendly knowledgeable and efficient.
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5

Max C

This was my second visit to this location. Both times the staff were very friendly, and they performed the service quickly and ...

This was my second visit to this location. Both times the staff were very friendly, and they performed the service quickly and with enthusiasm.
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5

Carla H.

Attendants were courteous and informative. The manager was confident in his expertise, made appropriate recommendations and too ...

Attendants were courteous and informative. The manager was confident in his expertise, made appropriate recommendations and took a personal interest in the safety and performance of our vehicle.
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5

Jennifer F

James was absolutely amazing at his job. He & his team worked very fast, & this was a very enjoyable experience.

James was absolutely amazing at his job. He & his team worked very fast, & this was a very enjoyable experience.
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5

Dave

the recommendations given were necessary

the recommendations given were necessary
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5

Mads

I will never go anywhere else. The past two times I’ve gone all the men have been nothing but nice and a good group of workers w ...

I will never go anywhere else. The past two times I’ve gone all the men have been nothing but nice and a good group of workers who seem to all get along really well- kudos! Even replaced my tail lights! Awesome job- I will refer everyone to this location!! Thank you!!
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5

PDXBro

The manager (or lead) was exceptionally friendly. And, for once - at least compared to Jiffy - I was not overly pressured to buy ...

The manager (or lead) was exceptionally friendly. And, for once - at least compared to Jiffy - I was not overly pressured to buy every single upgrade possible. Much less stress free and friendly an environment as a result.
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5

Justin Phillips

I was having a bad day.. but the 3 staff that were there absolutely made my day. So friendly and we talked about cars and life. ...

I was having a bad day.. but the 3 staff that were there absolutely made my day. So friendly and we talked about cars and life. So nice to have such a friendly environment
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5

Mary

The customer service was excellent. My car was serviced in 15 minutes, and I was back on the road. I will be returning for my ne ...

The customer service was excellent. My car was serviced in 15 minutes, and I was back on the road. I will be returning for my next oil change. Great experience!
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5

Don C

They were very quick and very friendly.

They were very quick and very friendly.
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5

Tyrone H

The customer service was great

The customer service was great
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4

Tennisshoes

Not a big deal on this but after i got home and was coming out of my garage I noticed a hand smudge of oily residue on the pas ...

Not a big deal on this but after i got home and was coming out of my garage I noticed a hand smudge of oily residue on the passenger fender, it wiped right off but maybe the use of fender covers might be advisable.
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5

CF

Very very fast service! I was in and out for an oil change in what had to be 5 minutes. Great people and great service.

Very very fast service! I was in and out for an oil change in what had to be 5 minutes. Great people and great service.
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5

Kate S.

The staff were very friendly and funny. They topped off my oil quickly at showed me where the bathroom was. Great group of guys- ...

The staff were very friendly and funny. They topped off my oil quickly at showed me where the bathroom was. Great group of guys- I'll be back to see them next time!
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5

Scott M

The speed and professionalism of the workers and the manager. I would definitely return back as my cars need and I would recomme ...

The speed and professionalism of the workers and the manager. I would definitely return back as my cars need and I would recommend to others
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5

KimD

The whole process took about 15 minutes

The whole process took about 15 minutes
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5

Jacob

Fast and easy and friendly

Fast and easy and friendly
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5

Anonymous

James was very personable & helpful

James was very personable & helpful
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5

Shelly M.

Excellent attention to my car's needs. Technicians appeared interested and knowledgeable and did not pressure me to add on extra ...

Excellent attention to my car's needs. Technicians appeared interested and knowledgeable and did not pressure me to add on extras that were not essential.
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5

RyanK

James is awesome! Very professional along with the others. Felt the teamwork was present. Employees were happy to work there. O ...

James is awesome! Very professional along with the others. Felt the teamwork was present. Employees were happy to work there. Overall great experience.
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5

ElaineL

Great manager and staff. Attentive and answered my questions.

Great manager and staff. Attentive and answered my questions.
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5

L Large

Great service, you don't have to make an appointment like at the dealership.

Great service, you don't have to make an appointment like at the dealership.
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5

HobbsB

Friendly staff

Friendly staff
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5

CGOLD

All the young guys working that day were very friendly, quick, knowledgeable and respectful. I enjoyed my experience very much

All the young guys working that day were very friendly, quick, knowledgeable and respectful. I enjoyed my experience very much
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5

Wilrodx

The service was fast and efficient. Got exactly what I wanted for a decent price (including my coupon)

The service was fast and efficient. Got exactly what I wanted for a decent price (including my coupon)
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5

Kathy

I only use this Valvoline shop. I have been using this shop exclusively for years. Our last Honda got wrecked a year ago so thi ...

I only use this Valvoline shop. I have been using this shop exclusively for years. Our last Honda got wrecked a year ago so this was the first visit for this car. The service was spectacular like always and the new manager made sure the glove box was put back together like new after checking the interior filter. Thank you for have such capable young men consistently!!
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5

George C.

Amazing staff...I would hire all of them for my business. Very polite and exceptional customer service ⭐️⭐️⭐️⭐️⭐️

Amazing staff...I would hire all of them for my business. Very polite and exceptional customer service ⭐️⭐️⭐️⭐️⭐️
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5

Mandy T

The guys were very friendly and fast

The guys were very friendly and fast
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4

Mary

There is always room to improve. I had a Valvoline sticker, but the rep was unable to see previous visits. My car issued black ...

There is always room to improve. I had a Valvoline sticker, but the rep was unable to see previous visits. My car issued black exhaust post visit.
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5

llamping

James was a great help, he identified my concerns/needs immediately and provided extremely great customer service. I will defini ...

James was a great help, he identified my concerns/needs immediately and provided extremely great customer service. I will definitely be back to this specific location for any future needs.
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4

Oiljobwuzgreat

No thing in specific

No thing in specific
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5

Bill O.

I was there at 7:35 am waiting for the business to open. One of the techs came out and greeted me at around 7:45. I told them ...

I was there at 7:35 am waiting for the business to open. One of the techs came out and greeted me at around 7:45. I told them I had a staff meeting at 8:30 am that morning and requested they get me in a little early if they could. At 7:55 am they rolled up the bay window and I went in and they started working on the oil change. Great customer service!!
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5

RA

fast friendly and caring.

fast friendly and caring.
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5

Amanda W

The workers were very funny and nice. When I was told (not by valvoline) that my cabin air filter could only be changed by the d ...

The workers were very funny and nice. When I was told (not by valvoline) that my cabin air filter could only be changed by the dealership, the workers proved them wrong. Which was amazing. They saved me a long trip and a full day. James, Conner, and William made my day!
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5

Jeanette Z

They were very professional and polite.

They were very professional and polite.
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4

Tennisshoes

Equipment malfunction in the pit slowed everything down.

Equipment malfunction in the pit slowed everything down.
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5

KG

Just great service overall.

Just great service overall.
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5

J. West

I visited the Lancaster and state street location and saw 8 cars waiting in line.when I went online and saw a West Salem locatio ...

I visited the Lancaster and state street location and saw 8 cars waiting in line.when I went online and saw a West Salem location and was going that way anyway, I went there and was the only customer, service was great as I had a wreck I was driving and csr James was great not pressuring me to throw money away on the 97 Ford Contour!
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5

Woody w.

They honored me as a veteran and took excellent care of my vehicle I can't thank them enough for the service I got.

They honored me as a veteran and took excellent care of my vehicle I can't thank them enough for the service I got.
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5

Norm D

The guys were super nice, easy to talk to. There was a wait but it was no longer than expected due to the other cars alepready t ...

The guys were super nice, easy to talk to. There was a wait but it was no longer than expected due to the other cars alepready there. No extra pressure at all. A good experience.
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5

StewartB

I received excellent service. Will did a great job of telling me what they did and any recommended servicing needed in the futu ...

I received excellent service. Will did a great job of telling me what they did and any recommended servicing needed in the future. Most of all, I trust your staff to do a good job. I trust that they will do everything that they said they did. I am 100% certain that they will do everything correctly for my cars. Your are lucky to have Will on your staff. I will be back.
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5

Lois

Everyone was so friendly and treated me very well. I was really happy with the customer service I received.

Everyone was so friendly and treated me very well. I was really happy with the customer service I received.
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5

Jared A Virtue

The guys here are very friendly, efficient, and articulate of the services offered. They went above and beyond on inputting some ...

The guys here are very friendly, efficient, and articulate of the services offered. They went above and beyond on inputting some services from other dealerships into my carfax. I told a friend about my experience and recommended him to get his work done and he had a similar experience. This shows the consistency of this crew!
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5

JillMatthews

Great service and helpful info about my car in particular... no push

Great service and helpful info about my car in particular... no push
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4

Mickey24

One technician was joking with another that my dipstick looks like the fill line is at the very top. He noticed that I was watc ...

One technician was joking with another that my dipstick looks like the fill line is at the very top. He noticed that I was watching and not impressed.
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5

Eric S

Our oil change technician James informed and showed us every filter that we could be changed. He was also very informative about ...

Our oil change technician James informed and showed us every filter that we could be changed. He was also very informative about the care the car needs besides just an oil change (i.e. the filters). We felt at ease with him as our technician.
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5

Tina

Got right In, they were fast and very friendly.

Got right In, they were fast and very friendly.
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5

Janet D

I always go to Valvoline. The reps are very friendly and curtious They keep me updated on the services my car needs without ...

I always go to Valvoline. The reps are very friendly and curtious They keep me updated on the services my car needs without pressuring me into any additional services. They are efficient and quick with oil changes.
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5

Chris F

Great fast service! My bank was having issues and my card was declined several times and the employees were very patient and nic ...

Great fast service! My bank was having issues and my card was declined several times and the employees were very patient and nice and let me go grab some cash, so long as they can hold onto my license. Great people and great service.
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5

A.S.

The young man helping me out was extremely courteous and kind. He explained everything well and I didnt feel he was trying to se ...

The young man helping me out was extremely courteous and kind. He explained everything well and I didnt feel he was trying to sell me what I didnt need. I also appreciate the crew trying their best to find my cabin air filter, even though it remains a mystery to us all.
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5

Rod N

Quick, efficient service.

Quick, efficient service.
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5

steve y

quick and thorough

quick and thorough
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5

Anonymous

Convenient place. Good work.

Convenient place. Good work.
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5

West Salem Anonymous

Each of the attendants were very friendly, kind and courteous. They were amazingly quick and listened to the work that needed ...

Each of the attendants were very friendly, kind and courteous. They were amazingly quick and listened to the work that needed to be done. They carried on conversations and made us feel very comfortable.
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4

fillmore44

It's an oil change. Not much to be excited about. I came they serviced, and I left. Nice guys and very informative.

It's an oil change. Not much to be excited about. I came they serviced, and I left. Nice guys and very informative.
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5

MrayeY.

The men were very nice and honest

The men were very nice and honest
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5

JacobJingleHeimer

Joey, Connor, and Will were all great give these guys a raise. Not sure who the other guy was. Great job

Joey, Connor, and Will were all great give these guys a raise. Not sure who the other guy was. Great job
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5

Anonymous

Staff are helpful & trustworthy Great service

Staff are helpful & trustworthy Great service
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5

Glenn C

Customer service person was friendly and honest regarding the needs of my vehicle - not pressure and much appreciated. Jose the ...

Customer service person was friendly and honest regarding the needs of my vehicle - not pressure and much appreciated. Jose the Manager was great also.
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5

Sarah C

The gentlemen that worked on the car were super friendly and nice! I enjoyed our interaction!

The gentlemen that worked on the car were super friendly and nice! I enjoyed our interaction!
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5

Becky F

The technicians were courteous, friendly, knowledgeable, and efficient. Great experience. Excellent customer service.

The technicians were courteous, friendly, knowledgeable, and efficient. Great experience. Excellent customer service.
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5

John s

Good team, friendly service

Good team, friendly service
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5

Olivia h

It was very simple and they were very pleasant

It was very simple and they were very pleasant
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4

Julia D

price too high

price too high
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5

JS

Great service crew!

Great service crew!
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4

Anonymous

The technician couldn’t put air in my tires because the chuck supposedly didn’t fit on my tires

The technician couldn’t put air in my tires because the chuck supposedly didn’t fit on my tires
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5

Paul C.

Friendly staff, quick service once inside.

Friendly staff, quick service once inside.
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5

Rachel I.

The staff were very friendly.

The staff were very friendly.
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5

RicardoTunzato

The service people were very friendly and got me in and out fast!

The service people were very friendly and got me in and out fast!
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5

Sean N

Always good service. I like hearing the call outs of what step they are on, it keeps me informed.

Always good service. I like hearing the call outs of what step they are on, it keeps me informed.
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5

Bill Geddes

I come to this location often enough that I'm recognized by name, and that's very nice. Additional services offered, but not pre ...

I come to this location often enough that I'm recognized by name, and that's very nice. Additional services offered, but not pressured to buy them. Very efficient as always.
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5

George C.

The whole experience was absolutely awesome. The staff is amazing...I won’t go anywhere where else. The West Salem team is the b ...

The whole experience was absolutely awesome. The staff is amazing...I won’t go anywhere where else. The West Salem team is the best...Jose, Sarah, George, Matt and the rest of the team. ⭐️⭐️⭐️⭐️⭐️
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5

D E

The men working there were very friendly, kind, knowledgeable,efficient

The men working there were very friendly, kind, knowledgeable,efficient
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5

ETaylor

We stopped in to see If Valvoline changes headlights as one of my headlights was very dim. They do and when the person went in ...

We stopped in to see If Valvoline changes headlights as one of my headlights was very dim. They do and when the person went in to fix it, he noticed the light had melted a piece in the headlight housing and it was not fixable. He did not charge me and was the nicest he could possibly be. We really appreciated his service.
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5

Savanah P.

As before the service was amazing.

As before the service was amazing.
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5

Clayton N

Professional and fast

Professional and fast
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5

Darren P.

very friendly!!

very friendly!!
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5

Sarah R

they are always very friendly and helpful , they explain everything to me.

they are always very friendly and helpful , they explain everything to me.
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5

Ray M

Cleanliness of bay & staffs professionalism

Cleanliness of bay & staffs professionalism
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5

T M

Everyone was great, they communicated well and although I was offered products, I did not feel pressure to buy them. It was a gr ...

Everyone was great, they communicated well and although I was offered products, I did not feel pressure to buy them. It was a great, quick experience.
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5

JeremyE

Topped off the car's fluids, told me I didn't have any maintenance to do on the vehicle and sent me on my way -- NO CHARGE!

Topped off the car's fluids, told me I didn't have any maintenance to do on the vehicle and sent me on my way -- NO CHARGE!
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4

Bart M

Wait time was too long before entering the bay. No sure why I was asked to deposit my car key into a safe box.

Wait time was too long before entering the bay. No sure why I was asked to deposit my car key into a safe box.
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5

ChrisS

Great crew hard workers

Great crew hard workers
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5

Diana S

I went in for my free oil check and was a bit low. The service attendant topped off my oil free as it was my first oil check sin ...

I went in for my free oil check and was a bit low. The service attendant topped off my oil free as it was my first oil check since my oil change plus filled my wiper water at no charge. I am very happy with the service and will return for the next oil change.
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5

Grace h

The staff member, Sarah, I interacted with was friendly, efficient and professional. She presented options for additional servic ...

The staff member, Sarah, I interacted with was friendly, efficient and professional. She presented options for additional services but did not pressure me, which is an important factor in my decision to return for my next service. After checking my battery function, Sarah brought to my attention my “low battery output reading”. This was super helpful. Overall my experience was very positive.
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5

Rick

Staff appear to be highly trained, courteous and through

Staff appear to be highly trained, courteous and through
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5

MJ

All of the staff were friendly and professional. I will visit again.

All of the staff were friendly and professional. I will visit again.
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5

Ellie

It was very fast and cheaper than I expected

It was very fast and cheaper than I expected
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5

TMG

Customer service was fun

Customer service was fun
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5

GaryM

Great service. The manager was highly personable and engaging.

Great service. The manager was highly personable and engaging.
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5

Lynne

Excellent, courteous, prompt, consistently professional service. I appreciate that they remember me and my dog whenever we come ...

Excellent, courteous, prompt, consistently professional service. I appreciate that they remember me and my dog whenever we come in.
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5

David P

Sarah was extremely upbeat and welcoming. Give her a big raise! Jose did a very nice job of explaing everything with no pressure ...

Sarah was extremely upbeat and welcoming. Give her a big raise! Jose did a very nice job of explaing everything with no pressure. Overall a very good experience provided by both!
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5

Geo

Quick efficient and awesome

Quick efficient and awesome
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4

Moose

Price is high

Price is high
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5

BillGeddes

quick entry, efficient service, suggested but did not "push" air filter (got one). Excellent service as usual.

quick entry, efficient service, suggested but did not "push" air filter (got one). Excellent service as usual.
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5

Kenny d.

They pointed out that I did not need to get the oil change quite yet as per the vehicles % of life left and not going by the mil ...

They pointed out that I did not need to get the oil change quite yet as per the vehicles % of life left and not going by the mileage. I did appreciate their honesty and pointing this out to me.
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5

Rebecca H

Service people were courteous and thorough and gave me a maintenence schedule for needed service like the transmission and radia ...

Service people were courteous and thorough and gave me a maintenence schedule for needed service like the transmission and radiator service needed soon.
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5

THW

Quick, no pressure.

Quick, no pressure.
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5

Roach

The staff is very professional and efficient. The products are good.

The staff is very professional and efficient. The products are good.
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5

cashattuck

Friendly, convenient sevice.

Friendly, convenient sevice.
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5

Diana

Fast service and friendly service personnel, very knowledgeable and answered all my questions. I always get my oil changes at th ...

Fast service and friendly service personnel, very knowledgeable and answered all my questions. I always get my oil changes at this same station.
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5

AC

The staff was very friendly and informative. I did experience a longer wait time after my oil change because the screws had been ...

The staff was very friendly and informative. I did experience a longer wait time after my oil change because the screws had been damaged to my skid plate due to wear and tear. The staff wasn’t able to reuse the bolts and had to replace most of the system in order to screw it back in, turning my visit into a 30+ minute visit. However I was not unhappy with the service as it was an unexpected cause of time.
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5

Bill

service was quick and courteous!

service was quick and courteous!
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5

KAldrich

For the price, I appreciated that it included such a thorough check of the vehicle, topped all fluids and even put air in my tir ...

For the price, I appreciated that it included such a thorough check of the vehicle, topped all fluids and even put air in my tires.
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5

Diamond Standard Drywall

Very good customer service and friendly staff

Very good customer service and friendly staff
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5

KV

Everyone was very kind & Quick to get the job done right

Everyone was very kind & Quick to get the job done right
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4

Matt P

Wait time

Wait time
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5

Al d

Used b4 and still very good

Used b4 and still very good
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5

Glen

Been going here for years, all though the staff has changed, the service is always great. Staff is always great.

Been going here for years, all though the staff has changed, the service is always great. Staff is always great.
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5

Burke S

The facility is near my home. I drove down for service, was able to drive right in, have the vehicle serviced and continue with ...

The facility is near my home. I drove down for service, was able to drive right in, have the vehicle serviced and continue with my day in quick fashion.
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5

Bill M

The work was performed quickly and efficiently. The two technicians who helped me were very friendly and helpful.

The work was performed quickly and efficiently. The two technicians who helped me were very friendly and helpful.
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5

Anonymous

workers were great will Sam and Conner were great

workers were great will Sam and Conner were great
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5

Aprilmp5

The technician was very knowledgeable. He did not try to up sale me anything. When I asked his opinion on a service I felt like ...

The technician was very knowledgeable. He did not try to up sale me anything. When I asked his opinion on a service I felt like I got an honest answer.
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5

terrip

Friendly crew, but attentive to their work. They always do a nice job for me. Oil Can Henry's was a lot more pesky with tellin ...

Friendly crew, but attentive to their work. They always do a nice job for me. Oil Can Henry's was a lot more pesky with telling me extra stuff I'd need. Since I'm always on a tight budget, it's too much pressure. I've not had that same pressure with Valvoline.
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5

Teamkizer

I drove right in. The young man (Conner) greated me right away. I was impressed with his knowledge and how efficient he worked. ...

I drove right in. The young man (Conner) greated me right away. I was impressed with his knowledge and how efficient he worked. I would highly recommend the West Salem Valvoline.
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5

Ray M

Informed Staff what I wanted done to my vehicle and they did just that.

Informed Staff what I wanted done to my vehicle and they did just that.
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5

Anonymous

Fast, friendly, and knowledgeable service

Fast, friendly, and knowledgeable service
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5

Katy Rebel

Polite and helpful. Timely and not pressured to get other services that I did not need.

Polite and helpful. Timely and not pressured to get other services that I did not need.
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4

Very satisfied customer

It's expensive

It's expensive
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4

Skyler

When I originally called and asked for the price on a full synthetic oil change I was given the wrong info and told the price of ...

When I originally called and asked for the price on a full synthetic oil change I was given the wrong info and told the price of the premium which is half the price of the synthetic. Upon arriving I waited 35 min outside the garage, and was never greeted or acknowledged by the staff. A line formed after 15min of waiting, and every other customer was greeted promptly. It was a little frustrating being ignored by the technicians, and having to pay double what I was told over the phone.
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5

blaxtar0170

The service technicians were friendly and knowledgeable. Service was discussed and explained with clarity. Service options were ...

The service technicians were friendly and knowledgeable. Service was discussed and explained with clarity. Service options were discussed and I did not feel pressured to purchase additional services that were not necessary.
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5

John Q.

Have used this location several times, so I am a repeat customer.1. I like the camera to see what's happening.2. I like the frie ...

Have used this location several times, so I am a repeat customer.1. I like the camera to see what's happening.2. I like the friendly and informative staff.3. This time my team was i man and two women. I appreciate the diversity.
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5

Jan

It was fast and convenient.

It was fast and convenient.
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4

Andy H

took too long, switched technicians halfway through, they forgot to ask what the mileage was, they did not check the drive shaft ...

took too long, switched technicians halfway through, they forgot to ask what the mileage was, they did not check the drive shaft u-joints for condition or grease fittings or tell me how many fittings they greased.
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5

Chinook

Fast, friendly, competent. Told me about recommendations and potential issues but didn’t pressure me which I truly appreciate.

Fast, friendly, competent. Told me about recommendations and potential issues but didn’t pressure me which I truly appreciate.
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4

CPM

The wait time was quite long.

The wait time was quite long.
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5

Monte

The staff were friendly, knowledgeable and answered all my questions so that I easily understood.

The staff were friendly, knowledgeable and answered all my questions so that I easily understood.
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5

Kevin T.

I only needed a top off and wasn’t aware it was free until the employees told me it was free.

I only needed a top off and wasn’t aware it was free until the employees told me it was free.
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4

William C

I wasn't dissatisfied, it was just a normal visit without anything that was over the top or underperforming

I wasn't dissatisfied, it was just a normal visit without anything that was over the top or underperforming
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5

Angie M

I am never pressured into buying any additional services. They will even replace my filters even if I did not buy them from you ...

I am never pressured into buying any additional services. They will even replace my filters even if I did not buy them from you guys. Excellent service.
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5

mark

Very convenient

Very convenient
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5

Cliff W.

Fast and convenient. Very friendly staff.

Fast and convenient. Very friendly staff.
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5

Cindy T.

Fast, friendly, and knowledgeable....

Fast, friendly, and knowledgeable....
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4

DanS

I received good service, but the staff has used the same phrases so many times that they say them very quickly and they are hard ...

I received good service, but the staff has used the same phrases so many times that they say them very quickly and they are hard to understand. They were kind enough to repeat the phrases when I asked, but a little more personality and a little less rote in their responses would be nice. I don't care that they short hand and rapid say things about the car, oil, etc. to one another, but when telling me about the services better to have a conversation.
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5

LM

They were nice to my dog. It means a lot to me.

They were nice to my dog. It means a lot to me.
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5

Claudia

It was quick and the guys that helped me made the visit really comfortable

It was quick and the guys that helped me made the visit really comfortable
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4

Bob D

A lower price would be great

A lower price would be great
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5

Marco E

Manager Reuben greeted me, asked what I needed done. Jose was the associate speaking and explaining to me the services performed ...

Manager Reuben greeted me, asked what I needed done. Jose was the associate speaking and explaining to me the services performed and offered. Excellent team members!
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5

BCCASE97

Fast and courteous service

Fast and courteous service
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5

V

The workers were all very nice and friendly. They also explained things to me in laymen terms without dumbing down the informati ...

The workers were all very nice and friendly. They also explained things to me in laymen terms without dumbing down the information or treating me like I wouldn't understand the services. I always receive great service here and I'll be back. Thanks!
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5

Paul C.

Very fast and efficient service as well as very personable and friendly staff.

Very fast and efficient service as well as very personable and friendly staff.
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5

Mark M

Staff offers excellent service

Staff offers excellent service
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5

Jessica W

The staff at this location is fantastic. They got me in and out quickly and make me feel valued as a car owner even though I don ...

The staff at this location is fantastic. They got me in and out quickly and make me feel valued as a car owner even though I don't know a lot about cars. They're patient with me and explain everything at a level I can understand.
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5

ShellyH

The person was very polite.

The person was very polite.
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4

J.

It’s my nature.

It’s my nature.
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5

Anonymous

Great service overall

Great service overall
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5

KellerAdmin

Courteous personnel...confident in a job well done

Courteous personnel...confident in a job well done
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5

patg

Good service, fast service, knowledgeable staff.

Good service, fast service, knowledgeable staff.
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4

david d

it was just what I was expecting nothing more nothing less

it was just what I was expecting nothing more nothing less
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5

L.Marie

staff was courteous and knowledgeable.

staff was courteous and knowledgeable.
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5

Norma S.

Very courteous and friendly and efficient service.

Very courteous and friendly and efficient service.
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5

Janet D

All the employees were very friendly and courteous and helpful

All the employees were very friendly and courteous and helpful
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5

Bamko

I always feel the team is very professional and I know exactly what is going on under and around my car at all times.

I always feel the team is very professional and I know exactly what is going on under and around my car at all times.
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4

Anonymous

It,s all good No problems.

It,s all good No problems.
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5

richard a

Fast and friendly

Fast and friendly
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5

Nikki P.

Attendant was very kind. And he told me where to put in wiper fluid. I could never find it before.

Attendant was very kind. And he told me where to put in wiper fluid. I could never find it before.
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5

RichS

Very caring staff. They did not try and upset me. I appreciate this. I asked about some additional services which I came back ...

Very caring staff. They did not try and upset me. I appreciate this. I asked about some additional services which I came back for the next day and some that we held off on until I had a mechanical issue fixed so I would not have to pay for it twice. I find this very rare in today's me first world. I have had oil changes done at two different Jiffy Lubes. It was nice having an honest, "we will look at changing the air filter next time but it is good for now" from your crew. I l lost tw o different engines from oil changes done incorrectly at Jiffy Lube. If I continue to get the same quality of service, my trust will go. Thank you for the outstanding service.
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5

SarahM

Friendly technician

Friendly technician
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4

Anonymous

The gearbox was in a tight spot. this caused quite the wait. With it being hot out I was not expecting to sit in my vehicle for ...

The gearbox was in a tight spot. this caused quite the wait. With it being hot out I was not expecting to sit in my vehicle for an hour it was unpleasant and I wish it would have been communicated how long the repair would be
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5

Anonymous

Good service and convenient.

Good service and convenient.
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5

Chris Lee - Salem

Staff were professional but friendly and they got the work done.

Staff were professional but friendly and they got the work done.
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5

Sue K

The customer service was excellent.

The customer service was excellent.
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5

Sonia S

The technician that explained the services was very knowledgeable and friendly. He was also very detailed with his explanations ...

The technician that explained the services was very knowledgeable and friendly. He was also very detailed with his explanations.
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4

Braedon M

I think the prices just seem high. The reason I come in to have an oil change is usually because I do not have the time to do it ...

I think the prices just seem high. The reason I come in to have an oil change is usually because I do not have the time to do it myself. I think that the staff is knowledgeable and does a great job, I just wish prices were a little less.
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5

JJ

Great customer service

Great customer service
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5

Mr. Weven

Fast, courteous, professional.I like hearing the communication between the team doing various jobs at once. No fooling around ju ...

Fast, courteous, professional.I like hearing the communication between the team doing various jobs at once. No fooling around just professional.
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5

sherie d

They did a good job

They did a good job
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5

CJ

Purpose and friendly staff. Very much appreciated.

Purpose and friendly staff. Very much appreciated.
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5

BillGeddes

Came in for oil change on newly purchased vehicle. Turns out prior owner had oil changed at Valvoline 300 miles prior. Shop coul ...

Came in for oil change on newly purchased vehicle. Turns out prior owner had oil changed at Valvoline 300 miles prior. Shop could have done it anyway, but gave me that info, showed me good dipstick, and recommended I come back at normal interval. This is part of why I keep coming back to this location.
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5

Jp

Great staff and I wasn’t there very long! Very professional

Great staff and I wasn’t there very long! Very professional
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5

LDG

Prompt, polite and precise service. Quick and painless.

Prompt, polite and precise service. Quick and painless.
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5

PK

Good service.

Good service.
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5

paulj

Highly professional group serviced the vehicle I brought in.

Highly professional group serviced the vehicle I brought in.
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5

Bill M

The service was quick and easy.

The service was quick and easy.
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4

Brett W

Waited longer then wanted to

Waited longer then wanted to
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5

Peaches

Staff was very friendly & informative.

Staff was very friendly & informative.
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5

Janet

They were very friendly. Everything I asked them to do they did with a smile and great attitude.

They were very friendly. Everything I asked them to do they did with a smile and great attitude.
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5

Denton A.

Professional staff, Very professional and courteous

Professional staff, Very professional and courteous
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4

Deadpool

Because as good as the crew is at the west Salem shop, they're not perfect. They do a fantastic job and work together as a pract ...

Because as good as the crew is at the west Salem shop, they're not perfect. They do a fantastic job and work together as a practiced team. This is where I take all my vehicles for service and will continue to do so. I have been happy with the service and product each and every time I go there.
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4

MickinSalem

I don't like the constant attempt to sell more services.

I don't like the constant attempt to sell more services.
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5

Gabby C

The person who was changing my oil remembered me and asked how I was, and I really appreciated that.

The person who was changing my oil remembered me and asked how I was, and I really appreciated that.
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5

sstone

Very friendly staff and explained everything step by step. Great job.

Very friendly staff and explained everything step by step. Great job.
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5

JetBlackNissan

I always use either Mobil One or Valvoline synthetic oil.Filters are a key perception issue - sometimes I bring my own 20k mile ...

I always use either Mobil One or Valvoline synthetic oil.Filters are a key perception issue - sometimes I bring my own 20k mile rated Fram filter. Suggest having information displayed relating to why your filters are the best in the business - if I'm buying synthetic oil, then I want to know that my filter is also the best.
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5

Ron R

Quick, courteous, efficient.

Quick, courteous, efficient.
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5

JLee

All three employees (Jose, Will, and Tyler) were very kind and professional.

All three employees (Jose, Will, and Tyler) were very kind and professional.
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5

Shirley H.

My service was efficient and the two staff members I interacted with were VERY knowledgeable, professional and friendly. They ma ...

My service was efficient and the two staff members I interacted with were VERY knowledgeable, professional and friendly. They make me comfortable and added to my desire to return to this location for service.
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5

MH

Customer service was top notch. Everyone was friendly and did not try to sell me on things I didn’t want/need.

Customer service was top notch. Everyone was friendly and did not try to sell me on things I didn’t want/need.
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4

Paul J

Unusual request to see my passenger registration. I had been bringing my vehicle to the Oil Can Henry's/Valvoline for several y ...

Unusual request to see my passenger registration. I had been bringing my vehicle to the Oil Can Henry's/Valvoline for several years.
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5

Justin M

Great customer service, technicians Conner and Jose were really helpful. Came in with my check engine light on and car running p ...

Great customer service, technicians Conner and Jose were really helpful. Came in with my check engine light on and car running poorly, left with it turning off and running smoothly. 5 stars for Conner and Jose
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5

Bill Geddes

Friendly, professional, efficient... and I frequent this location enough that I'm recognized; that's always nice.

Friendly, professional, efficient... and I frequent this location enough that I'm recognized; that's always nice.
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5

Bob C.

Traveling through area and received very professional service.

Traveling through area and received very professional service.
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5

Victor J

This was my first time returning after it change names to Valvorine. I really appreciated that nobody pressure me to buy extra s ...

This was my first time returning after it change names to Valvorine. I really appreciated that nobody pressure me to buy extra services. The manager did an awesome job presenting the services offer by Valvoline and allow me to choose what I think I need it such an air filter. I will for sure return.
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5

Karrikaye

Friendly staff and quality service. It took a bit longer than normal. But I so appreciate not feeling pressured to get added ser ...

Friendly staff and quality service. It took a bit longer than normal. But I so appreciate not feeling pressured to get added services.
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5

Richard C

The staff members were fantastic: fast, friendly and courteous. The great customer service I received makes it highly likely th ...

The staff members were fantastic: fast, friendly and courteous. The great customer service I received makes it highly likely that I will return to that location.
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5

Matthew F

This was the first time bringing in a 2012 Dodge Journey I had bought from a dealership, which has 30,000 miles. I was surprise ...

This was the first time bringing in a 2012 Dodge Journey I had bought from a dealership, which has 30,000 miles. I was surprised to see how dirty the air filter was since it had just passed the dealership's 100+ inspection I had it replaced. Jose showed me where the cabinet filter was and it was at least as dirty, which I chose to have replaced. He willingly gave the filters to me, at my request, so that I might address this with the dealership. Jose explained that traditional oil changes often occur at 3000 miles but Dodge recommends they could go as long as 8000 miles. I chose 5000 when he could have easily sold me twice as many oil changes by NOT saying anything. He had the immediate knowledge of how to reset the vehicle's "oil change needed" setting. As always, he is part of a friendly staff that takes the time to answer all of my ignorant questions. The only reason I will be leaving this specific location is we are moving.
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5

Mike

The service men were highly knowledgeable and efficient with their use of time

The service men were highly knowledgeable and efficient with their use of time
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5

Cathy F.

Very courteous and professional service. Great team at this location.

Very courteous and professional service. Great team at this location.
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4

Shane H

Because I had to wait outside (no waiting room available) the temperature in the car was very uncomfortable. Yes, I could have l ...

Because I had to wait outside (no waiting room available) the temperature in the car was very uncomfortable. Yes, I could have let the car running with AC but gas prices and the environment played in my decision. Consequently, I left my car and stood beside the building in the limited shade available. Maybe a table with an umbrella for the summer season could be available. Just a thought
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5

Alan P

The attendant check my oil because the indicator on my dash said it was due to be changed when I still had 2000 miles to go acco ...

The attendant check my oil because the indicator on my dash said it was due to be changed when I still had 2000 miles to go according the window sticker. The oil stick showed the level of oil was OK and clear. The computer indicated I should change the oil in the transfer case and I asked her to check the differential. The oil in the transfer case was changed and she said the topped up the oil in the differential. All done in about 20 minutes.Thank You
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5

Debbie N.

Great crew, friendly and respectful.

Great crew, friendly and respectful.
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5

ColeA

Staff was friendly and knowledgeable. They did more than just change the oil of my car. As well as offer more options of service ...

Staff was friendly and knowledgeable. They did more than just change the oil of my car. As well as offer more options of service to help my car run smoothly in the future.
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4

Tap N

It was just what i expected. Same as last time and the times before that.

It was just what i expected. Same as last time and the times before that.
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5

Alan B

Friendly staff, well qualified. Fast service.

Friendly staff, well qualified. Fast service.
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5

Coral D.

Very friendly and knowledgeable staff. Nice to see such a smart, mechanical, impressive lady ( Sam) working with the team. She ...

Very friendly and knowledgeable staff. Nice to see such a smart, mechanical, impressive lady ( Sam) working with the team. She's a keeper.
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4

Dustin

I felt like the oil change was rushed and things weren’t looked at or filled up like they have been in the past. Therefore the t ...

I felt like the oil change was rushed and things weren’t looked at or filled up like they have been in the past. Therefore the time I spent actually getting my oil change was less than what I thought was necessary to do a complete and thorough job.
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5

Jen W

The staff is always professional and friendly. I never feel pressured to have recommended services completed that day. I inform ...

The staff is always professional and friendly. I never feel pressured to have recommended services completed that day. I informed the professionals that I only need an oil change that day and to give me the list of recommend services so I could come back at another time. Other than asking about my windshield wipers (which did need to changed) and cabin air filter (which had mice droppings in it so I had replaced) the professionals honored my request and I am prepared to return the week June 10. I am very happy with the service that is provided and will continue to get both mine and my husband's vehicles oil changed at this location.
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5

Rod N

Quick, efficient and friendly service.

Quick, efficient and friendly service.
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5

Anonymous

This is my second visit & I like the service, the friendliness & the knowledge of the technicians providing the service on my Fo ...

This is my second visit & I like the service, the friendliness & the knowledge of the technicians providing the service on my Ford Explorer.
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5

Grannyjanny

Attendant was quick to answer my "silly" question about shouting to one another. He even showed me the " down stair"s camera th ...

Attendant was quick to answer my "silly" question about shouting to one another. He even showed me the " down stair"s camera that I had never noticed before. He was well trained!
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5

SGF

Your service is great. I like the fact you can sit in car. Also knowing all the things are checked along with the oil change. It ...

Your service is great. I like the fact you can sit in car. Also knowing all the things are checked along with the oil change. It's very convenient. Thanks
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5

Darlene S....98 ford contour. Limited Edition

The guys were friendly & approachable with all my customer needs.Since I'm a senior they even used a coupon for my oil change, t ...

The guys were friendly & approachable with all my customer needs.Since I'm a senior they even used a coupon for my oil change, this I appreciated very much.In about 20 minutes my oil change was completed. 🙂
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5

Anonymous

The people here are great! Tyler was especially helpful and respected my wish to take my wiper blades home and not put them on m ...

The people here are great! Tyler was especially helpful and respected my wish to take my wiper blades home and not put them on my vehicle. Scott was the talk of all the technicians as well; even if he wasn't here, he must be a great manager.
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5

MA

I have used this company for many years and I always take very good care of my vehicles very close and convenient

I have used this company for many years and I always take very good care of my vehicles very close and convenient
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4

Tennisshoes

Right after my oil change the engines idle oil pressure dropped to 39 lbs, normal pressure has always been 42 at idle. Receipt s ...

Right after my oil change the engines idle oil pressure dropped to 39 lbs, normal pressure has always been 42 at idle. Receipt says the right oil was used but will have to recheck to make sure.
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5

Sue D

There has been a problem with my address and the technician took the time to make a call and get it corrected! He was extremely ...

There has been a problem with my address and the technician took the time to make a call and get it corrected! He was extremely patient and apologized for the problem. Couldn't ask for better customer support. And the oil change was done quickly and with no problems!
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5

MrT

Very good customer service and very friendly.

Very good customer service and very friendly.
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3

Disappointed Customer

On this visit, I was told that a brake light was out and it needed to be replaced. I said no thank you and checked it after I l ...

On this visit, I was told that a brake light was out and it needed to be replaced. I said no thank you and checked it after I left - no lights out. On my last trip with my other car, I was told the same thing and again didn't replace and checked after I left and brake lights were fine. Two different cars and both cars' brake lights were working fine. This particular location is running a scam.
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4

Kay neen

I bought a light bulb and the headlight works but not my turning signal and they didn’t tell me it was out when they checked it ...

I bought a light bulb and the headlight works but not my turning signal and they didn’t tell me it was out when they checked it and I’m not sure why.
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5

Phil K

Was confident that my truck was being restored to good working order.

Was confident that my truck was being restored to good working order.
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5

Tim I

Even when they didn't have the right oil filter they got it in a timely manner

Even when they didn't have the right oil filter they got it in a timely manner
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5

terri p

Friendly crew, no pressure sales/recommendations.

Friendly crew, no pressure sales/recommendations.
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5

bon

I always get good service.

I always get good service.
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5

AH

quick, easy and friendly staff

quick, easy and friendly staff
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5

Jesus J

Quick service and employees were super friendly!

Quick service and employees were super friendly!
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4

Superblooper

Honestly, I want someone to talk to me as little as possible, and just change my oil. Scott was very nice and this experience w ...

Honestly, I want someone to talk to me as little as possible, and just change my oil. Scott was very nice and this experience was the most low pressure one I've ever had at your establishment. However, the sales pitching is still excessive and requires the employee to interrupt the conversation in the car.
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5

Rudy R

Very fast, efficient, and knew their job well.

Very fast, efficient, and knew their job well.
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4

Car owner

It's the little things folks. When it was Oil Can Henrys, we used to get the windowshield cleaned. They also gave us some pres ...

It's the little things folks. When it was Oil Can Henrys, we used to get the windowshield cleaned. They also gave us some pressure about needing to buy a new battery, even after their monitoring equipment gave 3 different readings.
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5

Cliff S

Very friendly, helpful, and courteous

Very friendly, helpful, and courteous
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5

Sarah L.

The people who I worked with were very nice, fast, and competent.

The people who I worked with were very nice, fast, and competent.
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5

Rick A

Because the technicians were fast and professional, The pricing was competitive.

Because the technicians were fast and professional, The pricing was competitive.
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4

Anonymous

a bit too expensive, too much profit for you

a bit too expensive, too much profit for you
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5

milam172

The techs and rep was so helpful, friendly and efficient. The 15 minute service right on time. So thanks, you guys are awesome!

The techs and rep was so helpful, friendly and efficient. The 15 minute service right on time. So thanks, you guys are awesome!
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5

BigBoyBaller

It was quick and efficient, the man helping me was nice despite offering me the fuel intake thing several times, but I get it, i ...

It was quick and efficient, the man helping me was nice despite offering me the fuel intake thing several times, but I get it, it’s his job. I was surprised how quickly they were able to change my headlights. I think my service time was under 15min, pretty satisfied!
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3

Mike

I stated all I want is a oil change nothing else they kelp trying to get me to buy other services and fluid changes and flushes.

I stated all I want is a oil change nothing else they kelp trying to get me to buy other services and fluid changes and flushes.
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4

Aaron C.

High price for additional services

High price for additional services
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5

Daniel H

Jose was very helpful, I care a lot about my truck but I'm really not much of a car person. He informed me of issues that should ...

Jose was very helpful, I care a lot about my truck but I'm really not much of a car person. He informed me of issues that should be taken care of which could very likely help me avoid some trouble in the future.
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4

BG

I was ver satisfied...to receive a highly satisfied, I would expect behaviors above and beyond what was expected. Great service ...

I was ver satisfied...to receive a highly satisfied, I would expect behaviors above and beyond what was expected. Great service, just didn't identify any behaviors that would classify as Highly satisfied
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4

Highdesert

It's an oil change, same as your other locations

It's an oil change, same as your other locations
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4

Britney

I just don't understand why they try to sell me an air filter every time I am there.

I just don't understand why they try to sell me an air filter every time I am there.
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5

LA

the employees are always so nice and helpful. The service in between oil changes is even great!

the employees are always so nice and helpful. The service in between oil changes is even great!
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4

SEH1964

The attendant didn't know the pricing when asked and it was my second time in with the same vehicle and I was asked to repeat in ...

The attendant didn't know the pricing when asked and it was my second time in with the same vehicle and I was asked to repeat information they already had.
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5

Ford V6

Staff was very friendly and helpful.

Staff was very friendly and helpful.
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5

Anonymous

They attend to your vehicle with care and precision. I will be coming back and I tell all,my friends😀

They attend to your vehicle with care and precision. I will be coming back and I tell all,my friends😀
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5

Kerry L.

To be honest, I drove by and saw a female employee and turned right around to come in. This is a highly populated male industry, ...

To be honest, I drove by and saw a female employee and turned right around to come in. This is a highly populated male industry, I like to see women given a chance when they pursue a job. It only got better! Sam guided me through everything with a calm and truly friendly attitude. She was comforting in her demeanor while working. I literally drove off with a smile and felt my money was well spent. She guaranteed me as a forever customer while she works there. Well done in a excellent hire. Other staff appeared very happy and nice as well. West Salem Valvoline will be highly recommended!! Please let her know as a customer and female customer....she was IMPRESSIVE. Thank you!
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5

Tim

The person greeting me and working with me through the entire process was friendly, helpful, knowledgeable about cars and it was ...

The person greeting me and working with me through the entire process was friendly, helpful, knowledgeable about cars and it was genuine. I will be back to this location and I will spread the word to as many people as I can. The person I worked with was Sam. Great job Sam, you have a natural talent in working with people and doing your job very well.
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5

Shawn S

The service was so fast I was in and out in 10 minuets

The service was so fast I was in and out in 10 minuets
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5

Cody

The guy talking to me, I believe his name was Will, was very professional and polite. I didn’t feel any pressure to upgrade or b ...

The guy talking to me, I believe his name was Will, was very professional and polite. I didn’t feel any pressure to upgrade or buy anything. He gave me the info he collected, my choices and went from there.
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5

slipsr

the only problem i have not sure if i got the oil i paid for i paid for the best but did not see the oil they put in my car

the only problem i have not sure if i got the oil i paid for i paid for the best but did not see the oil they put in my car
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5

SueG

Staff was friendly, Efficiant, and fast! :)

Staff was friendly, Efficiant, and fast! :)
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5

58droptop

Staff was courteous and knowledgeable.

Staff was courteous and knowledgeable.
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5

Smitty

The guy downstairs was SMOKIN.... fast. Took the skid plate off in a heart beat. The staff was pretty chill. I mean the manager ...

The guy downstairs was SMOKIN.... fast. Took the skid plate off in a heart beat. The staff was pretty chill. I mean the manager Scott was alright I guess. Nah just kidding everyone is really awesome here. 10/10 would recommend
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5

Martha P

They changed 2 lights bulbs, headlamp and license plate quickly, with no hassels.

They changed 2 lights bulbs, headlamp and license plate quickly, with no hassels.
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3

Sarah

The man kept pushing me to buy other things

The man kept pushing me to buy other things
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5

Justme

Fast and easy, in and out..

Fast and easy, in and out..
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1

Sheila M

Not sure why this popped up...I indicated that I was HIGHLY SATISFIED with everything. I don't have a single complaint, great se ...

Not sure why this popped up...I indicated that I was HIGHLY SATISFIED with everything. I don't have a single complaint, great service, very friendly, I expect to be given options for other services but didn't feel any pressure to buy them. Great experience and I can't think of anything to make it better, unless you can drop the price even more.
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5

Suz. N.

The staff were professional and knew what they were doing. They were not just a bunch of kids in goofy hats like some oil chang ...

The staff were professional and knew what they were doing. They were not just a bunch of kids in goofy hats like some oil change franchises. It was a busy weekend around the lunch hour, so I did not mind the wait. Once I got into the bay, they were very fast. Mainly, I felt confident in their ability to change my oil without breaking anything. They also let me know about some important issues with my car that will need attention soon.
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5

BillGeddes

Prompt, courteous, good value.

Prompt, courteous, good value.
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5

Brooke s

They were quick getting the job done and they were talking to me the whole time about what was going on and I felt like my car w ...

They were quick getting the job done and they were talking to me the whole time about what was going on and I felt like my car was in good hands. I have a 90$ oil change because my car is picky on oil and I’m sure if I went to jiffy lube it would probably be cheaper but I don’t care. You get what you pay for and these guys give great quality service :-) and don’t quote me on the jiffy lube thing cause I could be wrong on that :-)
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5

Jo M.

I use this facility regularly. I recognize the help.I know they are about their work. They all seem to work well together. They ...

I use this facility regularly. I recognize the help.I know they are about their work. They all seem to work well together. They explain what you may need soon and also actually explain what something does, or why it'll be needed soon or next time. Though there is a place nearer to me, I choose to drive to this one, because of the work, the team and what they do.
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4

Tim

It was boring

It was boring
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5

Bill D

Fast and efficient with no pressure to buy more services

Fast and efficient with no pressure to buy more services
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5

Clark S.

Real friendly, efficient, knowledable

Real friendly, efficient, knowledable
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5

Matthew F

This was my first visit with a used car I had just bought. Based on the history they had of the car, they told when the next oi ...

This was my first visit with a used car I had just bought. Based on the history they had of the car, they told when the next oil change was due in approximately 2000 miles. Instead of doing an oil change that day I will be back when it is due, and every time after that. Additionally, they advised me they had the vehilce flagged that they would refuse to service it until the oil pan was repaired. Although the manager and I did not know what a helicoil was, he googled it and was able to explain what it was and why they could not service my vehicle. This will give me time to schedule to have it repaired when the next oil change is due. While I have always had good service here, I now have even more faith in the staff at this location.
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4

MikeH

The overall time that it took to complete the oil change could have been faster. I think that the pricing is excessive for what ...

The overall time that it took to complete the oil change could have been faster. I think that the pricing is excessive for what you get. I'm more inclined to change my own oil after this experience.
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5

Anonymous

Wonderful customer service. Never disappointed with my visit. I like the quick service and appreciate not being pressured in t ...

Wonderful customer service. Never disappointed with my visit. I like the quick service and appreciate not being pressured in to buying extra services. Great employees. Thank you very much
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5

Dale M

I’m a repeat customer- however I did notice the system upgrades. No pressurs to sell me stuff, other then getting my oil change ...

I’m a repeat customer- however I did notice the system upgrades. No pressurs to sell me stuff, other then getting my oil change done,
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2

Anonymous

Shutting the door and taking my keys made me uncomfortable

Shutting the door and taking my keys made me uncomfortable
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5

Rudy

Fast, complete, courteous service.

Fast, complete, courteous service.
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5

Fran

Courteous knowledgeable staff.

Courteous knowledgeable staff.
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5

Michael B

Highly professional, not pushy, showed me on the computer screen the Hyundai mfg recs, what was on record as having been done at ...

Highly professional, not pushy, showed me on the computer screen the Hyundai mfg recs, what was on record as having been done at the dealer, etc. Showed me the condition of filters before replacing, showed me oil levels, condition of fluids, everything.I am also convinced of how much money this saves me as compared to the dealer service. I not only will go nowhere else for this service, but will immediately bring down our other car for servicing.
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5

Michael F

First of all, I was in and out of the store with an oil change and new air filter in less than twelve minutes! Secondly, techni ...

First of all, I was in and out of the store with an oil change and new air filter in less than twelve minutes! Secondly, technician Jose demonstrated great customer service skills. He was friendly and communicated well what was going on. He seemed very well informed about Valvoline's products. Jose explained about the fuel system treatment First Offense very clearly, and though I didn't have enough money to do it today, he convinced me that it would be a good thing to do.So... I have brought my truck to this location for years, and I am pleased with the good service that I received from the Valvoline crew, especially Jose.
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4

Sara

I thought the price was a little too high

I thought the price was a little too high
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4

Wesley

The gentleman speaking with me mumbled and spoke to fast... I had a hard time understanding what he was talking about.

The gentleman speaking with me mumbled and spoke to fast... I had a hard time understanding what he was talking about.
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4

LeoS

Price I didn’t like having a bill over 100 bucks!!

Price I didn’t like having a bill over 100 bucks!!
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2

Craig

The coupon was very misleading $7 off but then found out they only provide 5 quarts sixth you have to pay for so really was no d ...

The coupon was very misleading $7 off but then found out they only provide 5 quarts sixth you have to pay for so really was no discount at all I would have left before service if knew that very misleading
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5

Anonymous

They where friendly and quick.

They where friendly and quick.
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4

Anonymous

No sense of urgency. They talk way too much.

No sense of urgency. They talk way too much.
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5

Emily

Jacob helped me and talked me through the issues with my car and explained everything clearly. He was very kind and helpful. The ...

Jacob helped me and talked me through the issues with my car and explained everything clearly. He was very kind and helpful. The service was quick and of great quality.
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5

C. Bonnichsen in Independence

The team there is awesome. They are so kind and friendly and they don't push you to buy services.

The team there is awesome. They are so kind and friendly and they don't push you to buy services.
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4

Bill O

First time there and wasn't sure what to expect

First time there and wasn't sure what to expect
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5

Writer

Immediately following my daughter's visit to one of your locations, she experienced a breakdown. I assumed there was a connecti ...

Immediately following my daughter's visit to one of your locations, she experienced a breakdown. I assumed there was a connection, but I am now skeptical of that. More likely a coincidence.
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5

Raymo

Quick and painless

Quick and painless
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5

JohnS

Great service, highly efficient.

Great service, highly efficient.
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5

Rick

It was really fast and they didn't pressure me to do anything I didn't want done.

It was really fast and they didn't pressure me to do anything I didn't want done.
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5

CP1980

Friendly staff, quick service

Friendly staff, quick service
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5

Wayne

Quick and efficient. No pressure

Quick and efficient. No pressure
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5

@Toefurvision on instagram

They were getting ready to close but happily squeezed me in anyways. They were very quick and honest about everything they were ...

They were getting ready to close but happily squeezed me in anyways. They were very quick and honest about everything they were doing and let me know what was going on every step of the way. Also they now have computer monitors set up right next to your car so you can actually see the workers going to town under your car, that was cool! This has always been my go to location
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4

RRR

All was good.

All was good.
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5

Del B

The tech was very friendly and knowledgeable. She was the first tech I can recall who had me check my fog lights to see if they ...

The tech was very friendly and knowledgeable. She was the first tech I can recall who had me check my fog lights to see if they were working correctly. I would definitely like to see her service my vehicle again.
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5

Cheyenne

The employees were very nice and worked with urgency.

The employees were very nice and worked with urgency.
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4

Mike C.

I’m a regular. I know the drill. Everything went as expected. I appreciate no longer being hassled in regards to additional serv ...

I’m a regular. I know the drill. Everything went as expected. I appreciate no longer being hassled in regards to additional services. However, I have a new car so not much could be offered. Why don’t you have air filters for my car?
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5

Mike K

I pulled in behind a vehicle that needed a more in depth service. I was pressed for time, the manager discounted the service. Ou ...

I pulled in behind a vehicle that needed a more in depth service. I was pressed for time, the manager discounted the service. Outstanding customer service.
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5

Anonymous

I was able to get my service completed in about 20 minutes.

I was able to get my service completed in about 20 minutes.
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5

Toni C.

Everyone was friendly and knowledgeable. When I first arrived a tech came out, gave me an estimated wait time and a pricing menu ...

Everyone was friendly and knowledgeable. When I first arrived a tech came out, gave me an estimated wait time and a pricing menu.
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5

Larry G

The vehicle needed some new brake light bulbs. It was a very awkward place to get to. The staff kept working on it until they ...

The vehicle needed some new brake light bulbs. It was a very awkward place to get to. The staff kept working on it until they had the job done. At one point, they had to climb into the trunk of the vehicle. After it was all done, they were all smiles and gave me the impression they valued me as a customer
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5

Dirk

Fast efficient and nice guys

Fast efficient and nice guys
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5

Ben S.

The staff was very excited to use their new fuel system cleaner. I appreciated their enthusiasm.

The staff was very excited to use their new fuel system cleaner. I appreciated their enthusiasm.
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5

Ricki G

The gentleman was business like but friendly. I didn't have to wait in line. He didn't pressure me to buy more stuff. Was quick.

The gentleman was business like but friendly. I didn't have to wait in line. He didn't pressure me to buy more stuff. Was quick.
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5

Paul J

Best oil change place in our neighborhood.

Best oil change place in our neighborhood.
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5

Rod N

Prompt, courteous service.

Prompt, courteous service.
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5

Winston

They didnt sell me unnecessry things. Came in for an oil change and that is what I got. Thanks!! Refreshing.

They didnt sell me unnecessry things. Came in for an oil change and that is what I got. Thanks!! Refreshing.
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5

Jim J.

Professional representatives

Professional representatives
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5

Mhill0404

Jose was informative, quick, and helpful. I will be back with all of our vehicles. Thanks for a quality experience.

Jose was informative, quick, and helpful. I will be back with all of our vehicles. Thanks for a quality experience.
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5

Ron K

The associates were very friendly. There was no wait time. Information was given to me without the pressure of buying more the ...

The associates were very friendly. There was no wait time. Information was given to me without the pressure of buying more then I needed/wanted at the time. Since there was no pushy sales/upgrades, I will be more likely to return when my budget allows for the extra's.
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2

Matty

I felt the price of a routine oil change $85.00 was totally unreasonable.

I felt the price of a routine oil change $85.00 was totally unreasonable.
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4

Vicki C

I was satisfied with the service.

I was satisfied with the service.
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5

StacySue

Quick, easy, thorough, and no pressure.

Quick, easy, thorough, and no pressure.
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4

Miss Josie

I stated which oil change I wanted from the beginning and was asked 3 more times which one I wanted and also kept trying to sell ...

I stated which oil change I wanted from the beginning and was asked 3 more times which one I wanted and also kept trying to sell the higher cost one.
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5

V

I didn't have to wait, which was nice. The staff were friendly and there was no pressure to upgrade the service I requested, alt ...

I didn't have to wait, which was nice. The staff were friendly and there was no pressure to upgrade the service I requested, although they offered information about upgrades and other services. I forgot to bring the coupon I got in the mail, but the person I was speaking with directed me to where I could find a coupon online (in the past, no one told me that was possible). I was disappointed because the coupon online was only $5 off and the coupon I had at home was $10 off. It's disappointing because it's difficult to keep track of pieces of paper and make sure that they make it into the car with me when I need to get my oil changed. However, that is not the fault of the staff I worked with that day.
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5

Paul JW

Fast service -- very thorough in checking everything my automobile needed.

Fast service -- very thorough in checking everything my automobile needed.
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5

Leland H

Instant contact by staff. No fooling around getting the job done.

Instant contact by staff. No fooling around getting the job done.
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5

Diana

Fast and easy. Close to my house.

Fast and easy. Close to my house.
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4

CHRIS

Service was good, fast and efficient. But price was high.

Service was good, fast and efficient. But price was high.
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4

Anonymous

Is what it is

Is what it is
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5

CMCC

It was smooth and fast.

It was smooth and fast.
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4

JulieH

I thanked the employee for his recommendations and let him know that I wouldn’t be able to purchase extra services or upgraded o ...

I thanked the employee for his recommendations and let him know that I wouldn’t be able to purchase extra services or upgraded oil as I had limited funds after Christmas. He still continued to try and sell upgraded oil and services. I understand he was doing what he is told to do but when a customer expresses that they don’t have the funds to purchase more than the service they came for, it’s pretty frustrating.
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4

Oil change customer

Staff representative spoke too fast and not vey clearly.

Staff representative spoke too fast and not vey clearly.
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5

Playfor Par

They were safe, very professional, honest - gave options without over selling, and very friendly.

They were safe, very professional, honest - gave options without over selling, and very friendly.
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4

Emylou

I feel it was expensive

I feel it was expensive
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5

NH

Great job Scott and company. These guys are always great!

Great job Scott and company. These guys are always great!
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5

BrianT

Proffessional , friendly. Jacob Jose and Tyler all did an excellent job

Proffessional , friendly. Jacob Jose and Tyler all did an excellent job
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5

Kath A

Great customer service and no pressure to but things that weren't needed.

Great customer service and no pressure to but things that weren't needed.
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5

Anonymous

Everybody was very pleasant and very professional and quick at their job

Everybody was very pleasant and very professional and quick at their job
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5

Derek T

Staff - they were friendly, smart, highly efficient, and very knowledgeable. The place was very clean and well laid-out. I had ...

Staff - they were friendly, smart, highly efficient, and very knowledgeable. The place was very clean and well laid-out. I had to wait outside for a while only because they were very busy and someone was ahead of me.
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4

Blue

They couldn’t fix my blinkers

They couldn’t fix my blinkers
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5

Jo M.

The team that worked on my car were efficient and communicated well with each other. I go here for my service for a reason, thou ...

The team that worked on my car were efficient and communicated well with each other. I go here for my service for a reason, though there is one, near where I reside. I informed them of a bulb or light that was out, in an area they don't work on , and they recommended what to do , or how to go about correcting it. I trust this team and the work they do. They also take time to listen to what you are concerned about.
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5

BillGeddes

I go to this location often enough I'm recognized; that's nice. New primary contact was friendly and knowledgeable. Another real ...

I go to this location often enough I'm recognized; that's nice. New primary contact was friendly and knowledgeable. Another really good visit. (only waited outside about 6-8 minutes)
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4

Michael J

Good service, prompt, professional

Good service, prompt, professional
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4

James P

Every time I get an oil change there is a different crew, before I retired I had my oil changed about 6 to 8 weeks, same thing. ...

Every time I get an oil change there is a different crew, before I retired I had my oil changed about 6 to 8 weeks, same thing. Be nice to see a familiar face. Must be hard to get help I guess!
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5

Jenniferjoy

Very fast service only took about seven minutes and very friendly staff and I wasn’t pressured to purchase the recommended servi ...

Very fast service only took about seven minutes and very friendly staff and I wasn’t pressured to purchase the recommended services
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5

New to valvoline

Super fast and easy. A little pricier than I was expecting though. My only complaint was when he removed the cabin filter from m ...

Super fast and easy. A little pricier than I was expecting though. My only complaint was when he removed the cabin filter from my glove box, I told him that I could replace it myself and he put it back in when it still had leaves on it. I thought that was kind of odd.
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5

Tennisshoes

Very fast service, the service writer promised that they would do everything right, unlike the other place that didn't lube all ...

Very fast service, the service writer promised that they would do everything right, unlike the other place that didn't lube all the fittings and check the differential fluids. I haven;t been able to check for sure they got them all due to weather but from the camera it looked like they did. The only thing they didn't do that the other place did was wash the windows and vacuum out the floors.
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5

Anonymous

staff was engaging and explained service offerings

staff was engaging and explained service offerings
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5

Douglas A

It was quick and the tranny needed some attention and was topped off at no extra cost.

It was quick and the tranny needed some attention and was topped off at no extra cost.
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5

Barbara K

Very courteous and knowledgeable staff. Friendly and welcoming from the moment you drive in. I also like the automated tire pres ...

Very courteous and knowledgeable staff. Friendly and welcoming from the moment you drive in. I also like the automated tire pressure check/fill. Every time I’ve taken my car for the dealership for an oil change, my check tire pressure light comes on within a month. It’s never come on when I’ve taken my car to Valvoline.
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5

David P

Very professional with no extra pressure upselling.

Very professional with no extra pressure upselling.
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5

Lady T

no pushing of products. Only wanted an oil change and that is just what I got

no pushing of products. Only wanted an oil change and that is just what I got
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5

Martha P

Rep did what I requested but offered advice on other services for future options and kept me informed of everything.

Rep did what I requested but offered advice on other services for future options and kept me informed of everything.
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5

Zendris

I showed up right when open and had no wait.

I showed up right when open and had no wait.
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5

Mark

The staff was courteous and efficient.

The staff was courteous and efficient.
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5

TylerH

Great atmosphere and the employees were very courteous and knowledgeable. I did feel like I was being sold on things/upcharges ...

Great atmosphere and the employees were very courteous and knowledgeable. I did feel like I was being sold on things/upcharges a little bit, but I also know that's part of their job.
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5

Mark B.

Quick easy close loction

Quick easy close loction
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4

Larry PH

other than being a must have, the service is over priced

other than being a must have, the service is over priced
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5

Bosborne

I really like waiting in my car and having the monitor showing everything going on around my vehicle. The staff let’s me know e ...

I really like waiting in my car and having the monitor showing everything going on around my vehicle. The staff let’s me know exactly what is going on at all times and even helped me reset the oil trip counter.
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5

Tom H.

Pulled directly into the bay. The two techs who waited on me were professional, friendly, and fast. The job was accomplished qui ...

Pulled directly into the bay. The two techs who waited on me were professional, friendly, and fast. The job was accomplished quickly, but I was satisfied when I left that it had been done correctly.
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5

Nicholec

We have been visiting this specific establishment for years and always have a fantastic experience and we are always very please ...

We have been visiting this specific establishment for years and always have a fantastic experience and we are always very pleased with the service and attention we receive from the employees here.
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5

Ikaika A

Excellent service mechanic was very knowledgeable and provided excellent service.

Excellent service mechanic was very knowledgeable and provided excellent service.
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5

Melissa R

Service was quick and friendly. I asked questions and they were answered to my satisfaction.

Service was quick and friendly. I asked questions and they were answered to my satisfaction.
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5

Soozie1827

Scott the manager was so nice. He let me know about everything that I asked. Your service is great

Scott the manager was so nice. He let me know about everything that I asked. Your service is great
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5

bio

I got right in. Staff was friendly and explained step process. I was in and out. The only thing is that I told them this was ...

I got right in. Staff was friendly and explained step process. I was in and out. The only thing is that I told them this was a company car and that I could not order any other services other than oil change and I did get a new air filter. But they still tried to sale me services. Only complaint.
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5

Coop

Fast and just what I wanted

Fast and just what I wanted
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5

Mae S

This was my first visit and I was in/out quickly. This is important to me as I have 3 young children and need the convenience of ...

This was my first visit and I was in/out quickly. This is important to me as I have 3 young children and need the convenience of a quick oil change.
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5

Brandon

Everyone was friendly, service was quick, never felt like anyone was pushy or trying to sell me on anything I don’t need

Everyone was friendly, service was quick, never felt like anyone was pushy or trying to sell me on anything I don’t need
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3

Ed H

I believe they got oil on the engine block. I took a 500 mile trip directly after oil change. The burnt oil on the engine smell ...

I believe they got oil on the engine block. I took a 500 mile trip directly after oil change. The burnt oil on the engine smelled bad for the next four days. I think the smell is finally going away.
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5

Karen E

The service techs we’re so friendly very efficient very friendly very efficient very trusting very trusting Made me feel safe d ...

The service techs we’re so friendly very efficient very friendly very efficient very trusting very trusting Made me feel safe driving away
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5

Den J

Quick efficient service. I could see that they checked everything and during the visit communicated with each other what was bei ...

Quick efficient service. I could see that they checked everything and during the visit communicated with each other what was being done. They checked off with each other. They showed other services that were recommended and when I declined they did not push. Very clean looking facility
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5

auntcandie

Polite, quick and efficient.

Polite, quick and efficient.
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3

BG

The employee was hard to understand. He spoke too fast. I felt uncomfortable asking him several times to repeat himself.

The employee was hard to understand. He spoke too fast. I felt uncomfortable asking him several times to repeat himself.
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5

Oregon2017

Quick efficient friendly. No pressure.

Quick efficient friendly. No pressure.
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5

JM

Employees recognize me as a returning customer and treat me like I’m important. I receive patience and get all my questions answ ...

Employees recognize me as a returning customer and treat me like I’m important. I receive patience and get all my questions answered. The employees are polite and thorough.
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5

Jim B

I have used Valvoline Oil Change a few times and have been very happy with the product and service.

I have used Valvoline Oil Change a few times and have been very happy with the product and service.
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5

Jake from statefarm

Staff was friendly and honored coupon when my coupon only 2works for oil can henrys

Staff was friendly and honored coupon when my coupon only 2works for oil can henrys
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5

Mrs. Sanchez

The staff was friendly, quick oil change.

The staff was friendly, quick oil change.
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5

clay m

fast and friendly

fast and friendly
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5

Jody R

Customer service rep Sam was very sweet and courteous. The remaining staff were also very courteous and they were very fast and ...

Customer service rep Sam was very sweet and courteous. The remaining staff were also very courteous and they were very fast and efficient.
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5

Carrie F.

The gentlemen that changed the oil, air filter, and cabin filter, were very nice and knowledgeable. I was having an issue with ...

The gentlemen that changed the oil, air filter, and cabin filter, were very nice and knowledgeable. I was having an issue with my battery when I got there and asked them to look at that for me too, which they did without hesitation. Everyone I talked to was polite and welcoming.
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5

Jinx

The guys were fast, friendly and courtious

The guys were fast, friendly and courtious
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5

Kris F.

Awesome staff, fast service, great price with discount. Thank you

Awesome staff, fast service, great price with discount. Thank you
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4

RS1

Too much talk-just change the oil and get it done. I don't need constant updates and questions. Also, the price is high.

Too much talk-just change the oil and get it done. I don't need constant updates and questions. Also, the price is high.
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4

Judge

Staff servicing multiple customers at once. Had to reset my vehicle after entered rack area.

Staff servicing multiple customers at once. Had to reset my vehicle after entered rack area.
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5

Anonymous

The gentleman who greeted me told me it would be a 20 minute wait and it was exactly 20 minutes. He was honest, friendly, expla ...

The gentleman who greeted me told me it would be a 20 minute wait and it was exactly 20 minutes. He was honest, friendly, explained everything that was going on, and overall it was a great experience.
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4

fireman007

One of the (2) oil bays was down and not usable.I advised the staff I was short on money, that payday was (2) weeks away and to ...

One of the (2) oil bays was down and not usable.I advised the staff I was short on money, that payday was (2) weeks away and to mark anything that needed attention on the record for the next visit.The staff person continued to ask for more services.Not very friendly, made me feel bad.
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5

BART L

They did not pressure me into any additional services

They did not pressure me into any additional services
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5

Tim

The young man who helped me was very friendly and outgoing. He explained the charges prior to starting the work. It was a pleas ...

The young man who helped me was very friendly and outgoing. He explained the charges prior to starting the work. It was a pleasure to speak with him.
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5

Bgibbs

They were all around great!! Very helpful and friendly and created a very fun atmosphere!!

They were all around great!! Very helpful and friendly and created a very fun atmosphere!!
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5

Melissa

Fast and friendly

Fast and friendly
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5

Wayne

Honest about what the total charge will be

Honest about what the total charge will be
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5

West Salem Cust

Courteous staff and fair price.

Courteous staff and fair price.
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5

TomasP

The services that were recommended made sense. Being given a product sheet with prices made it a pressure free decision and made ...

The services that were recommended made sense. Being given a product sheet with prices made it a pressure free decision and made selecting the desired service easy because I was able to mix/match and add what the total would be.
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4

firefighter007

Everything was fine, staff was friendly and profession, they were not pushy on up selling the services there was a option for Ca ...

Everything was fine, staff was friendly and profession, they were not pushy on up selling the services there was a option for Caster oil products. I have read that they leave less residue in and on the inside of the engine. I have used it for many years.
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5

David H

My first visit to a Valvoline Instant. It's pretty darn close to instant and the staff are energetic and fun to watch. They se ...

My first visit to a Valvoline Instant. It's pretty darn close to instant and the staff are energetic and fun to watch. They seem to work well together and are respectful of each other. A pleasant thing to see among young people. I liked the full safety check.
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5

Alan

The service was quick and efficient. The attendant was friendly and informative throughout the service.

The service was quick and efficient. The attendant was friendly and informative throughout the service.
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5

Danny K

Convenient in-car service that is professional and fairly priced.

Convenient in-car service that is professional and fairly priced.
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5

Harry

I was there for just a top off and have the tires checked in preparation for a road trip and yet the staff couldn't have been mo ...

I was there for just a top off and have the tires checked in preparation for a road trip and yet the staff couldn't have been more professionally and timely. They were very thorough and informative about the current condition of my vehicle. I was very impressed. Job well done!
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5

DJ

The manager happened to be helping me for my oil change. He was knowledgeable about the services being provided and even answere ...

The manager happened to be helping me for my oil change. He was knowledgeable about the services being provided and even answered some questions about an oil change on my second vehicle, should I bring it in for the same service. The service was fast and efficient.
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5

Briguy

They do a good job and the staff is friendly. They are willing to help out with pricing.

They do a good job and the staff is friendly. They are willing to help out with pricing.
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5

Rod N

No pressure to purchase options such as oil and fuel treatments, et al. And the process was explained well.

No pressure to purchase options such as oil and fuel treatments, et al. And the process was explained well.
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5

SylviaK

We were greeted very nicely. Our wait time was very short and the service was really nice. I liked the fact that we were allowed ...

We were greeted very nicely. Our wait time was very short and the service was really nice. I liked the fact that we were allowed to stay in the car. We will be returning. It would be nice if you were able to notify us when we would be due for our next service Respectfully Curtis & Curtis Kell
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5

DAMHANSEN

Great price! Great service! and you can beat Valvoline! No way...

Great price! Great service! and you can beat Valvoline! No way...
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5

Reba K.

Very fast, efficient, no pressure.

Very fast, efficient, no pressure.
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4

Bobafet75

Don't like being pushed for upgrades or replacing items.

Don't like being pushed for upgrades or replacing items.
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4

Rich M.

Trying to sell unnecessary extras

Trying to sell unnecessary extras
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4

Bob Dobbs

The attendant did a great job, but was still new and was trying to figure out how the process worked.

The attendant did a great job, but was still new and was trying to figure out how the process worked.
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4

ele

Price is a bit spendy for just an oil change and common visual inspections.

Price is a bit spendy for just an oil change and common visual inspections.
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5

JD

No gimmicks or upsells. Everything done while you're present

No gimmicks or upsells. Everything done while you're present
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5

Dgraham

Staff are very courteous

Staff are very courteous
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5

Jeff

The entire staff at this location in West Salem were very pleasant and worked hard not just for me but for the customer across t ...

The entire staff at this location in West Salem were very pleasant and worked hard not just for me but for the customer across the shop from me. I didn't catch everyones name there except for the manager Scott, and they were all awesome. I will be going back to this location in the future.
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5

Don C

I got good service and got it quicker than I have when it was Oil Can Henry's.

I got good service and got it quicker than I have when it was Oil Can Henry's.
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5

Dave

The staff was extremely friendly and I liked being able to see the maintenance happen first hand.

The staff was extremely friendly and I liked being able to see the maintenance happen first hand.
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5

Rachael

I have used the other oil can henry stations b in salem, but the West Salem station is my favorite place to go. The staff and lo ...

I have used the other oil can henry stations b in salem, but the West Salem station is my favorite place to go. The staff and location are wonderful.
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5

Adam S.

They were fast, courteous, professional, safety-oriented, and they even comped a valve for my a/c to fix it from leaking (we'll ...

They were fast, courteous, professional, safety-oriented, and they even comped a valve for my a/c to fix it from leaking (we'll see if ti works, but that is sure going the extra mile!) :)Thank you for being around!
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5

MarthaZ

Told me about an in cabin air filter that I had no idea I had!!!! Now I don't have gross air in the car anymore

Told me about an in cabin air filter that I had no idea I had!!!! Now I don't have gross air in the car anymore
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5

Mary P

Friendly courteous service, knowledgeable staff. Took care of my rv, they are the best!

Friendly courteous service, knowledgeable staff. Took care of my rv, they are the best!
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5

Brad J

Service providers were courteous and competent.

Service providers were courteous and competent.
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5

Keith B

I was given $15 discount for having to wait a little while (almost 15 minutes), and the service was friendly and excellent.

I was given $15 discount for having to wait a little while (almost 15 minutes), and the service was friendly and excellent.
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5

gardenlover

Staff were very attentive. Facility and grounds were very neat and clean. Staff explained products very clearly. I was very im ...

Staff were very attentive. Facility and grounds were very neat and clean. Staff explained products very clearly. I was very impressed with their knowledge related to the make of my car (this is very important to me).
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5

Littlefergywife

Super fast and friendly

Super fast and friendly
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4

Tstee

I had a basic oil change and two filters replaced. I was told the price of the oil change was 41, but then was not told the pric ...

I had a basic oil change and two filters replaced. I was told the price of the oil change was 41, but then was not told the price of each of the filters. I was expecting at most tenty each, but it came much closer to 100 total, which I was not expecting. I felt the filters were over priced, but the rest of the service was nice, fast, and professional.
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4

Sean

Too expensive. For that price i can go to toyota dealer service.

Too expensive. For that price i can go to toyota dealer service.
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5

AnnieX

Very friendly, in and out in 15 minutes, good value

Very friendly, in and out in 15 minutes, good value
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5

SDianne

Knowledgeable technicians

Knowledgeable technicians
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4

TeresaW

Very rarely would I put "highly satisfied". For me that would indicate going above and beyond my expectations. I had a very good ...

Very rarely would I put "highly satisfied". For me that would indicate going above and beyond my expectations. I had a very good experience and I will return. But, there would've had to of been something outstanding for me to put highly satisfied.
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5

Diane C

The staff was just so nice. Took the time to talk with me and explain everything. Being unknowledgeable about cars - I was rea ...

The staff was just so nice. Took the time to talk with me and explain everything. Being unknowledgeable about cars - I was really appreciative of the time they spent answering my questions. Just a great group of young men.
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5

CarolynT

Everyone was very friendly, knowledgeable and competent. They were also very helpful!

Everyone was very friendly, knowledgeable and competent. They were also very helpful!
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5

Brenda A

I liked that no one PRESSURED ME INTO BUYING SOMETHING. That's way better business practice. Hoping that the quick speedy proces ...

I liked that no one PRESSURED ME INTO BUYING SOMETHING. That's way better business practice. Hoping that the quick speedy process didn't affect the service I got... seen shows on TV where oil places don't do some of the work.
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5

Sandra

Fast and efficient - not overly pushy, which was greatly appreciated

Fast and efficient - not overly pushy, which was greatly appreciated
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4

Beccasblue

I just don't like to feel pressured to buy or spend more money especially when I have said I'm on a budget and only want what I ...

I just don't like to feel pressured to buy or spend more money especially when I have said I'm on a budget and only want what I want from the beginning

Edgewater St

1470 Edgewater Street N. W.
Salem, OR, 97304

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

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CUSTOMER REVIEWS

Edgewater St

1470 Edgewater Street N. W. Salem, OR, 97304

Why Valvoline

Quick.

Easy.

Trusted.

COUPONS

Get Your Free Service History Report

TAKING CARE OF YOUR CAR IS EASIER THAN EVER

RECOMMENDED SERVICES

DID YOU KNOW?

CUSTOMER REVIEWS

1470 Edgewater Street N. W.
Salem, OR, 97304