Oil Change Tigard

Onie was the sweetest!!! All of the techs seemed happy to be working there and the energy of this particular Valvoline is unbeat ...

Onie was the sweetest!!! All of the techs seemed happy to be working there and the energy of this particular Valvoline is unbeatable. I will only return to this location

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Greeter or Manager was well informed about the make and model of my vehicle.

Greeter or Manager was well informed about the make and model of my vehicle.

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It was the quickest service I've ever had at one, and they communicated throughout, made offers and suggestions but weren't to p ...

It was the quickest service I've ever had at one, and they communicated throughout, made offers and suggestions but weren't to pushy at all. Very pleased.

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very helpful

very helpful

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Completed the job correctly and in a timely manner.

Completed the job correctly and in a timely manner.

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The service was fast and priced fairly, but it's the people working there and their great attitude is why I will return--

The service was fast and priced fairly, but it's the people working there and their great attitude is why I will return--

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Nice employee, answered my questions

Nice employee, answered my questions

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The staff was friendly professional and focused. My overall experience was awesome and why I return to this location for my oil ...

The staff was friendly professional and focused. My overall experience was awesome and why I return to this location for my oil changes.

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The technicians were very knowledgeable about my car.espcially Elijah he tightened down my intake.very good crew. Thankyou

The technicians were very knowledgeable about my car.espcially Elijah he tightened down my intake.very good crew. Thankyou

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I never give top Mark's on any survey unless it was so over the top beyond belief. I have been using a valvoline shop in Sherwoo ...

I never give top Mark's on any survey unless it was so over the top beyond belief. I have been using a valvoline shop in Sherwood but they closed. Always impressed that you don't pressure an upsale like Juffy Lube

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The service people did what I asked. They were very friendly and professional. I will return for all needed additional services ...

The service people did what I asked. They were very friendly and professional. I will return for all needed additional services that this location provides.

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Excellent knowledge and personable people. They were extremely nice

Excellent knowledge and personable people. They were extremely nice

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Extremely pleasant & efficient service!!!Used Jiffy Lube for years & am switching to Valvoline. Excellent service!! Service te ...

Extremely pleasant & efficient service!!!Used Jiffy Lube for years & am switching to Valvoline. Excellent service!! Service team: CSR:Deonte; TOPSIDE: Samuel; BOTTOM SIDE: Joshua & Gary

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I was highly satisfied because you guys gave me a great coupon, we’re friendly, and got things done quickly. Spread the love.

I was highly satisfied because you guys gave me a great coupon, we’re friendly, and got things done quickly. Spread the love.

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Service was fast and professional.

Service was fast and professional.

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The technician explained everything that was going to happen in detail, and explained what had been done. She also was able to f ...

The technician explained everything that was going to happen in detail, and explained what had been done. She also was able to find a discount that brought the price down for all of the services across the board.

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Speed of service plus friendly no-pressure sales

Speed of service plus friendly no-pressure sales

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The personal we’re professional while being appropriately upbeat. They advised me with my interest in mind, not theirs.

The personal we’re professional while being appropriately upbeat. They advised me with my interest in mind, not theirs.

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Staff was quick and thorough. Very professional

Staff was quick and thorough. Very professional

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Gary and the rest of the staff were so personable and professional and we are so happy that we chose to visit the Tigard locatio ...

Gary and the rest of the staff were so personable and professional and we are so happy that we chose to visit the Tigard location today! We just moved to the area a few months ago and have been trying to find the best places to go for services such as this and now that we’ve found visited, we won’t go anywhere else!

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Very friendly, helpful attendants.

Very friendly, helpful attendants.

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Nice guys having a good time doing their jobs.

Nice guys having a good time doing their jobs.

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Your prices keep going up. Even with a $7 coupon, it was $40.Jiffy Lube charges HALF that. I won't be returning. Your prices kee ...

Your prices keep going up. Even with a $7 coupon, it was $40.Jiffy Lube charges HALF that. I won't be returning. Your prices keep climbing, I'm not returning, not ever.

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onie was smart, professional, and very kind. she helped me get exactly what i needed. will definitely be back because of her!

onie was smart, professional, and very kind. she helped me get exactly what i needed. will definitely be back because of her!

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Always fast, friendly service

Always fast, friendly service

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quik ez service..great guys

quik ez service..great guys

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Everyone was very professional

Everyone was very professional

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Great customer service and great staff!

Great customer service and great staff!

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They were quick and polite and helpful

They were quick and polite and helpful

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Fast Friendly service, explained everything well and didn’t pressure me to buy things I don’t need.

Fast Friendly service, explained everything well and didn’t pressure me to buy things I don’t need.

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Staff was very friendly,and answered all questions I had.Thank you very much.

Staff was very friendly,and answered all questions I had.Thank you very much.

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The staff was texting on phones while cars waiting. No on greeted anyone. Some of the staff were visiting with friends instead ...

The staff was texting on phones while cars waiting. No on greeted anyone. Some of the staff were visiting with friends instead of working. Plus CHANGE TO OIL CAN HENRY SIGNS

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Very friendly and knowledgeable service

Very friendly and knowledgeable service

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My wife and I were in the area and noticed that there were not a lot of cars so we decided to get an oil change. The guys were f ...

My wife and I were in the area and noticed that there were not a lot of cars so we decided to get an oil change. The guys were friendly and let us know there would be a few minutes wait, which was no problem.We liked the way the guys were introduced to us who would be working on our car, and so positive while working on all the vehicles and made sure we knew about available coupons if we needed them. We appreciate the attention to detail during the entire experience!

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Great service, super friendly knowledgeable staff, overall excellent service!

Great service, super friendly knowledgeable staff, overall excellent service!

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The service was quick and done well. Communication was clear and complete.

The service was quick and done well. Communication was clear and complete.

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The attendent was friendly, energetic and knowledgable. He interacted with me during the oil change and let me know what was hap ...

The attendent was friendly, energetic and knowledgable. He interacted with me during the oil change and let me know what was happening. They found a couple of bolts missing on the bottom of the car and not only brought this to my attention, but documented the problem. By documenting the problem, I would be able to more efficiently communicate my needs to the Honda dealer.

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The team was thorough, friendly and kind. Service is topnotch!

The team was thorough, friendly and kind. Service is topnotch!

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Gary was great! Very friendly and informative. I love this location because no matter who helps me they are always so nice and I ...

Gary was great! Very friendly and informative. I love this location because no matter who helps me they are always so nice and I never feel pressured to do the additional services but I respect what they say and respect what my car needs so I ALWAYS come back within a week or 2 to get those other slightly more expensive services I need.

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Had a transmission issue, that the attendant resolved in a reasonable amount of time

Had a transmission issue, that the attendant resolved in a reasonable amount of time

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Got there and had no line to wait. Service crew was friendly and fast service!

Got there and had no line to wait. Service crew was friendly and fast service!

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They are very helpful and polite. They tried to upsell me, but were respectful when I declined. I had just bought the car and th ...

They are very helpful and polite. They tried to upsell me, but were respectful when I declined. I had just bought the car and they helped me figure out what I needed to know about my tires.

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The guy that was performing most of the checks seemed unsure of every step he was taking. He seemed confused and hesitant during ...

The guy that was performing most of the checks seemed unsure of every step he was taking. He seemed confused and hesitant during the entire inspection.

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The attendant was informative and pleasant.

The attendant was informative and pleasant.

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Wait time was too long. But this is because the location I visited is very popular and is the only shop in the immediate area. F ...

Wait time was too long. But this is because the location I visited is very popular and is the only shop in the immediate area. Free Wi-fi while waiting on the tarmac would be a great perk.

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I have been using this shop for about three years. The service is always good and the staff is top notch.

I have been using this shop for about three years. The service is always good and the staff is top notch.

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Everything was explained well. Everything was done to my expectations. Staff was knowledgeable and professional.

Everything was explained well. Everything was done to my expectations. Staff was knowledgeable and professional.

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EVERYONE fast, courteous, knowledgeable. Helpful ands explained everything. Advised of other items, advised could check air con ...

EVERYONE fast, courteous, knowledgeable. Helpful ands explained everything. Advised of other items, advised could check air conditioning air filter w/o charge.

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Staff seemed organized and they were polite and friendly

Staff seemed organized and they were polite and friendly

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Excellent staff at the Tigard Scholls Ferry location. I have a car that is unique and they helped me figure out how to effici ...

Excellent staff at the Tigard Scholls Ferry location. I have a car that is unique and they helped me figure out how to efficiently service it. Even assisted me in ordering my own oil filters on amazon as an unusual type. My next visit they had those in Stock. Extremely efficient and knowledgeable

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All three of the gentlemen that assisted me during my visit (Anthony, Eric and Josh) were courteous, explained the services perf ...

All three of the gentlemen that assisted me during my visit (Anthony, Eric and Josh) were courteous, explained the services performed and answered all my questions asked.

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Overall wasn’t to worst time I’ve been here. Wouldn’t say the best either. Was surprised I didn’t have a light check performed o ...

Overall wasn’t to worst time I’ve been here. Wouldn’t say the best either. Was surprised I didn’t have a light check performed or tire pressures checked or have my oil change light reset. Not sure if the vehicle before me was informed that their brake light was out either. What other items could have been overlooked?

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The guys and girls were so busy the day I went but they were so friendly, very respectful and very happy to be there. It’s alway ...

The guys and girls were so busy the day I went but they were so friendly, very respectful and very happy to be there. It’s always nice to get great customer service from employees that are actually happy to be at work. I appreciate them very much!!!! I moved to Portland about 18 months ago and this is the place I have always went to. I have been impressed with this shop since the first time I went 16 months ago. I have come here ever since. Thank you for your hard work always ladies and gentlemen. Keep up the great service and work.

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Very efficient and friendly

Very efficient and friendly

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The staff were all great

The staff were all great

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People were great, especially the head guy. He’s one of the main reasons I return. I like that I can remain in my vehicle as wel ...

People were great, especially the head guy. He’s one of the main reasons I return. I like that I can remain in my vehicle as well.

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Wait time was a little long in our bay. Two cars were able to get in next to us in nearby bay before we were. Car in front of us ...

Wait time was a little long in our bay. Two cars were able to get in next to us in nearby bay before we were. Car in front of us must have been getting something more done to it.

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1) They were able to take care of a separate problem -- a burned out brake light. It is actually a little difficult to access i ...

1) They were able to take care of a separate problem -- a burned out brake light. It is actually a little difficult to access in my car, but they took care of it with no problem.2) They not only checked the pressure in my tires, but they checked my spare! It was a low, and could have been a big inconvenience if I had needed it. Thanks for being thorough.3) They did NOT pressure me into services that I was not interested in. Some were offered, but when I declined, they respected my choice. That makes a big difference to me.

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It seemed they were understaffed. I was there at 2pm on a Monday for a sale. There was a car in the bay and one in front of me. ...

It seemed they were understaffed. I was there at 2pm on a Monday for a sale. There was a car in the bay and one in front of me. I waited 45 mins just to get into the bay. Its always busy and long waits there but not typically with so few cars.

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The staff was very friendly, knowledgeable, and professional. I enjoyed the experience of getting my oil changed!

The staff was very friendly, knowledgeable, and professional. I enjoyed the experience of getting my oil changed!

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Very friendly staff, did not try to over sell anything , and were very through

Very friendly staff, did not try to over sell anything , and were very through

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Friendly, efficient, quick and fairly priced.

Friendly, efficient, quick and fairly priced.

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This was by far the best oil change service my wife and I have ever experienced. We had a Groupon Coupon and the entire staff w ...

This was by far the best oil change service my wife and I have ever experienced. We had a Groupon Coupon and the entire staff was phenomenal at the VIOC 090021 - Tigard. Gary the CSR was a 20 on a scale from 1 to 10... Anthony was topside and Deonte was underneath - they all worked great together with focus on efficiency, effectivity and safety.You have a great team here in Tigard with Gary - Anthony & Deonte. Overall experience from roll-in to roll-out was 10 Stars on a 5 Star scale.I have been in aviation for 37 years and I am a safety specialist - These guys were helpful, polite, professional and safety ambassadors. We are going on a 3000 mile trip and they took the extra effort to "once over" the car and all systems. Michael Wilson If you need more information feel free to call - I will be happy to take the time to speak with you - They were that good!!!!!

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The free was great. They saw many areas that could use work and alerted me on most of them. I didn’t feel pressured to do anythi ...

The free was great. They saw many areas that could use work and alerted me on most of them. I didn’t feel pressured to do anything and they went out of their way to help me open my toolbox. They warned me that my radiator needed replacement and probably saved me hundreds of dollars down the road. Great crew and I’ll keep coming back.

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Very friendly and explained what was going on during transmission fluid flush. Did not feel pressured and team was efficient.

Very friendly and explained what was going on during transmission fluid flush. Did not feel pressured and team was efficient.

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Fast service on a busy day. I actually had an appointment at the car dealership that afternoon. When I got there they told me I ...

Fast service on a busy day. I actually had an appointment at the car dealership that afternoon. When I got there they told me I had missed my appointment. We had made the day before so we had limited options on time. They said they would try to fit me in. But there were four cars ahead of me. They also called a few minutes later to say I had missed my appointment and would have to rescheduled. I drove straight over had VALVOLINE service my car I just a few minutes. The staff was happy to help me. Fast service. Thank you.

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The timing of the service was incredible, it was so fast even though they kept apologizing for the wait, which was nice but tota ...

The timing of the service was incredible, it was so fast even though they kept apologizing for the wait, which was nice but totally no problem as it was still so fast (and understandable). Josh and Gary were super nice and really made it an enjoyable experience which I never thought I’d be able to say about getting an oil change. They were super willing to adjust the price of my oil change when I was stunned by the higher price than I expected Because I’m not from the area and didn’t know what to expect and that I’m a first time customer. Really appreciate that they offered and kept me as a customer rather than saying oh well. And literally the nicest and happiest salespeople I think I’ve ever interacted with even though they were under stress. Honestly wish that this store and especially people like josh and Gary would be in my hometown because i’d Definitely like to return! I don’t know how else to explain how great the service was but it was spectacular in every aspect!! Those two definitely deserve some sort of praise!!!

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The scholls ferry/ Tigard manager was helpful, friendly and super knowledgeable.

The scholls ferry/ Tigard manager was helpful, friendly and super knowledgeable.

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Quick service and a friendly staff.

Quick service and a friendly staff.

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Good enthusiastic helpful staff

Good enthusiastic helpful staff

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Anthony, Mike, and Gary had the energy and expertise to make this errand on my list one of the shorter ones to accomplish. They ...

Anthony, Mike, and Gary had the energy and expertise to make this errand on my list one of the shorter ones to accomplish. They left no detail out, and their efficiency reflected their training and experience. More importantly, I felt that their friendliness was authentic; not the “canned” customer service you see too often. I felt cared for as a customer. I appreciate these guys!

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The people working there were very friendly and happy to explain every detail. There was one guy that had an injured knee that ( ...

The people working there were very friendly and happy to explain every detail. There was one guy that had an injured knee that (forgot his name after I had him repeat it multiple times...my bad) that took care of all of my questions for both my car and my wife's car. He was very friendly and communicated very well with the valvoline team and myself.

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I've always had great service at Valvoline. This visit was later in the evening about 15 min before closing and yet she was poli ...

I've always had great service at Valvoline. This visit was later in the evening about 15 min before closing and yet she was polite and friendly assuring me it was not too late. We had a great conversation as she kept me informed of what my options were and what future needs might be. I was out of there in about 20 min. As oil changes go, it couldn't have gone any better! Bingo-Bango-Bongo-Done!

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The attendant's that greeted us were nice and prompt, the manager Ryan was personable and professional and a delight to talk to.

The attendant's that greeted us were nice and prompt, the manager Ryan was personable and professional and a delight to talk to.

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Ryan explained the recommended service, discussed what wasn't needed at this visit, but to consider in the future and why.

Ryan explained the recommended service, discussed what wasn't needed at this visit, but to consider in the future and why.

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Jordan was very informative and fun to talk to. I felt bad about how long I waited to go in for my oil change, and was embarrass ...

Jordan was very informative and fun to talk to. I felt bad about how long I waited to go in for my oil change, and was embarrassed at how dirty my filters were. But Jordan was funny about it and helpful, and I felt very happy about what I managed to do for my car’s health that day and what I learned. I would be happy if I got Jordan’s help the next time I come in.

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The customer service was outstanding plus the services done on my vehicle were well done

The customer service was outstanding plus the services done on my vehicle were well done

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The most friendly service, and no pressure, just knowledgeable and supportive. Every time Ive been at this Valvoline the staff a ...

The most friendly service, and no pressure, just knowledgeable and supportive. Every time Ive been at this Valvoline the staff are eager to do a great job, answer any questions, and are seriously genuinely friendly.

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Extremely friendly, efficient and hardworking staff. Was so impressed with Gary I believe it was and his team of all stars. Than ...

Extremely friendly, efficient and hardworking staff. Was so impressed with Gary I believe it was and his team of all stars. Thanks so much!

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Thanks for the great service! I will be back again!

Thanks for the great service! I will be back again!

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The staff worked hard and were very nice.

The staff worked hard and were very nice.

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Even thought there was a car already being serviced in both bays Sam was so fast, efficient and friendly that we were able to ge ...

Even thought there was a car already being serviced in both bays Sam was so fast, efficient and friendly that we were able to get much of the "preliminary" checks done before I went into the bay. The attention to detail, professionalism and courtesy that Sam showed really made me feel as though my time was valued and I was important. Honestly, I used to wait way to long between oil changes and dreaded finding a place to get these done. I hopped and skipped around other chains - until I found this Valvoline. Gary and the staff there are always consistently friendly, efficient and professional. I will keep coming here as long as this team is working because it really demonstrated to me that Valvoline values customers and provides a service that inspires my loyalty.

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Staff knows my vehicle

Staff knows my vehicle

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Great staff. Seemed to like their job

Great staff. Seemed to like their job

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Pressure to buy an upgraded product and replacement product.

Pressure to buy an upgraded product and replacement product.

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Excellent service.

Excellent service.

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Jordan was the best!!!

Jordan was the best!!!

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Good staff.

Good staff.

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Jordan was so friendly and outgoing! The whole team was great!

Jordan was so friendly and outgoing! The whole team was great!

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Good service- not pushing extra items.

Good service- not pushing extra items.

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Friendly and honest

Friendly and honest

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Great service, thorough, explained how to top off my brake fluid, nice guys

Great service, thorough, explained how to top off my brake fluid, nice guys

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Very helpful and explaining when to come in next.

Very helpful and explaining when to come in next.

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No wait timeFriendly staffNo pressure for add on services

No wait timeFriendly staffNo pressure for add on services

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Customer service was awesome!

Customer service was awesome!

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no pressure to buy unwanted services, nice professional approach from employees.

no pressure to buy unwanted services, nice professional approach from employees.

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Everyone was quick and efficient!

Everyone was quick and efficient!

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Just the price. Ive been coming here since I moved to Oregon and since the switch from oil can Henry to Valvoline the price keep ...

Just the price. Ive been coming here since I moved to Oregon and since the switch from oil can Henry to Valvoline the price keeps going up

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Service was good price is very high

Service was good price is very high

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Fast easy good price

Fast easy good price

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Friendly and competent service

Friendly and competent service

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They're very nice people working there. Thank you

They're very nice people working there. Thank you

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Never have problems

Never have problems

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Friendliness and communication with the CSR. Service was great!

Friendliness and communication with the CSR. Service was great!

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The guys were upbeat, friendly and seemed excited to service my vehicle. They spoke in language I could understand and explained ...

The guys were upbeat, friendly and seemed excited to service my vehicle. They spoke in language I could understand and explained each service. They even tried to get me the most discounts I was eligible for as my final bill was over $200.

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Kind people and quick work! No pressure to buy more but the option was put out there!

Kind people and quick work! No pressure to buy more but the option was put out there!

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the price was higher than I have paid in the past.I am new to this area.

the price was higher than I have paid in the past.I am new to this area.

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No surprises

No surprises

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The technician was able to explain to me my options very clearly.

The technician was able to explain to me my options very clearly.

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I want to price down...

I want to price down...

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Always have the right filters and always make sure that the work is done correctly before I leave

Always have the right filters and always make sure that the work is done correctly before I leave

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The staff was very thorough and quick with their service. When I told them I was not interested in upgrades on some things they ...

The staff was very thorough and quick with their service. When I told them I was not interested in upgrades on some things they were courteous and did not push harder than necessary.

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Fast, friendly and very thorough. I have always preferred Valvoline oil to all others due to auto racing history.

Fast, friendly and very thorough. I have always preferred Valvoline oil to all others due to auto racing history.

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First time here....service was very professional!

First time here....service was very professional!

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Everyone was extremely polite, quick and thorough with my oil change. I was concerned that it being a Saturday afternoon that it ...

Everyone was extremely polite, quick and thorough with my oil change. I was concerned that it being a Saturday afternoon that it would take long but it actually took about 13 minutes for the actual oil change and about 5-10 minutes wait before my turn. They even cracked a few jokes which made me few comfortable. As a lady you still get nervous with men trying to sell you stuff you aren’t sure you need and they just were helping me with what I needed and explained when I needed things done. It was a great experience!

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Been here before. Great crew. Great service. This is where I go. I'll be back.

Been here before. Great crew. Great service. This is where I go. I'll be back.

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They explained the services well and answered all of my questions.

They explained the services well and answered all of my questions.

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Everyone was very thou and helpful.

Everyone was very thou and helpful.

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I always tell them what I know my car needs and what money I’m willing to spend and they always ignore that to sell more expensi ...

I always tell them what I know my car needs and what money I’m willing to spend and they always ignore that to sell more expensive items that are not necessary

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The overall experience was wonderful they kept me informed with what was happening during the oil change end point inspections. ...

The overall experience was wonderful they kept me informed with what was happening during the oil change end point inspections. I love the video cameras that show me what was happening under my car and under the hood and the customer service representative was very polite and did not hassle me if I didn’t wanna upgrade with a fuel treatment or other services. If I could make one critique it would be to have other service options more visible. I might have Purchased the chassis lubrication if I knew it was available.

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Staff was very helpful and explained everything I needed to know and itemsfor windows to buy if fog does not go away plus a way ...

Staff was very helpful and explained everything I needed to know and itemsfor windows to buy if fog does not go away plus a way to avoid windows not clearing and helpful with windshields. Very kind and I will be happy to return.

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Left quickly and fully satisfied! Jordan lillard and Ryan S. The hood tech answered all questions I had

Left quickly and fully satisfied! Jordan lillard and Ryan S. The hood tech answered all questions I had

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Staff was friendly and knowledgeable. They managed to get things done fairly quickly, despite them training a new employee whi ...

Staff was friendly and knowledgeable. They managed to get things done fairly quickly, despite them training a new employee while working on my car. No complaints about anything they did.

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It was fine. Price was better and service was faster when it was Oil Can Henry's.

It was fine. Price was better and service was faster when it was Oil Can Henry's.

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Courtesy from staff, and while waiting in line there was no one slacking they were all continuously working.

Courtesy from staff, and while waiting in line there was no one slacking they were all continuously working.

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Gary was very personable and helpful. Super nice guy. Jordan and Joshua were also very helpful as well. Jordan helped me clear t ...

Gary was very personable and helpful. Super nice guy. Jordan and Joshua were also very helpful as well. Jordan helped me clear that annoying oil change warning when we were done and I appreciated it. Excellent work. I really like the Valvoline location on TV Hwy cuz John has a good team there, but I'll probably come back here from now on. Great team!

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Gary, (Mgr. ? ) went way out of his way to help us out. thanks Gary!!

Gary, (Mgr. ? ) went way out of his way to help us out. thanks Gary!!

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It’s easy, I’m in and out in next to no time and the staff is friendly, what’s not to like? I’ve run Valvoline full synthetic in ...

It’s easy, I’m in and out in next to no time and the staff is friendly, what’s not to like? I’ve run Valvoline full synthetic in all my cars because I believe it to be some of the best on the market. Plain and simple the stuff works great..

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Quick- staff was friendly and polite and gave education to me about car maintenance items that needed to be done and when. The ...

Quick- staff was friendly and polite and gave education to me about car maintenance items that needed to be done and when. The thing I love the most is that you put stuff in the car fax so I don’t have to remember when I did what

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I pulled right in, no wait at all. All I was there for was for a top-off. They put 1 quart of oil in. The service people were ...

I pulled right in, no wait at all. All I was there for was for a top-off. They put 1 quart of oil in. The service people were kind, and welcoming. They asked if they could check tires. They did that. There was no pressure to do any other services. I was in and out in around 10 minutes.

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The reason I waited outside was they were not open yet, once open got right in. And reason I probably won’t go here next time i ...

The reason I waited outside was they were not open yet, once open got right in. And reason I probably won’t go here next time is I live 200 miles away.

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Great service and very helpful staff.

Great service and very helpful staff.

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Checked my battery charge (was low-and I had been having some small issues with it lately) and they realized it was under warran ...

Checked my battery charge (was low-and I had been having some small issues with it lately) and they realized it was under warranty, very friendly and helpful. Ended up getting new blades and air filter, but very satisified with overall speed, efficiency, and honesty. Sure beats the big car lots where your there all day!

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Service rep made change to oil type from 20w to 30w

Service rep made change to oil type from 20w to 30w

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They are friendly!!!!!!

They are friendly!!!!!!

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Staff was very knowledgeable and explained what they were doing. Very friendly.

Staff was very knowledgeable and explained what they were doing. Very friendly.

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Nice people. Good price. Quick service.

Nice people. Good price. Quick service.

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Gary, Ryan, and Joshua provided excellent customer service walking me through every step of what they were doing and answering e ...

Gary, Ryan, and Joshua provided excellent customer service walking me through every step of what they were doing and answering every question I had. They advised what other service I could benefit from and how urgent the need is. I will most definitely be going to these guys from now on.

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Gary was awesome! So knowledgeable and positive and upbeat. I appreciated his help!!! Thanks, Gary!

Gary was awesome! So knowledgeable and positive and upbeat. I appreciated his help!!! Thanks, Gary!

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Anthony, Ryan and Josh were very pleasant. I am a 70 yr old woman and I was treated with kindness and respect. I like good custo ...

Anthony, Ryan and Josh were very pleasant. I am a 70 yr old woman and I was treated with kindness and respect. I like good customer service. I will definitely return and tell my friend and family about the great service!!!!

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Very quick and professional employees

Very quick and professional employees

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I wasn't dissatisfied with the service, it just wasn't my regular Valvoline oil change place, and there was some ramp up to taki ...

I wasn't dissatisfied with the service, it just wasn't my regular Valvoline oil change place, and there was some ramp up to taking care of my vehicle that normally my usual place just *does*. Not an issue with the location, or any of the employees. It was late, at the end of the day, they had another car in the other bay, were trying to find the proper tools to work on my car, a shift change occurred, etc. They did a great job, there were just a lot of mitigating factors.

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Service Rep was honest and didn’t try to up sell. You can see what is going on under your hood and what they are doing because t ...

Service Rep was honest and didn’t try to up sell. You can see what is going on under your hood and what they are doing because there are cameras for you to see

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The Staffing management here is always top notch. They helped out with a light bulb without complaining and went Above and Beyon ...

The Staffing management here is always top notch. They helped out with a light bulb without complaining and went Above and Beyond in courtesy and service. I would highly recommend this place to everyone in the Beaverton Tigard area.

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Last time I went for a basic oil change, it was $19.99.Now it was $44.Massive fee hike, and now being currently unemployed that ...

Last time I went for a basic oil change, it was $19.99.Now it was $44.Massive fee hike, and now being currently unemployed that hurt. I won't return.

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They do a great job! I see the same people working there since I started being my car there a couple years ago meaning employee ...

They do a great job! I see the same people working there since I started being my car there a couple years ago meaning employees are sticking around which lets me know they are taken care of meaning I will be taken care of.

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Ryan S very helpful and friendly. I told Ryan that I was concerned for my tire pressure and he assured me he would check the pr ...

Ryan S very helpful and friendly. I told Ryan that I was concerned for my tire pressure and he assured me he would check the pressure. Very professional!

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Gary was highly knowledgable and friendly. He explained everything I needed to know. Deonte was friendly and Anthony did an effi ...

Gary was highly knowledgable and friendly. He explained everything I needed to know. Deonte was friendly and Anthony did an efficient job. Thank you all.

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They were quick and communicated every step.

They were quick and communicated every step.

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Fast efficient and friendly

Fast efficient and friendly

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Everyone was professional and respectful. I appreciate that, there was no pressure for upgrades to other services today. As a De ...

Everyone was professional and respectful. I appreciate that, there was no pressure for upgrades to other services today. As a Degreed Engineer (65 years old), a past history in Sport Car Racing, engine building and Competitive sailing. In the past I have felt as though I was talked down to and lectured by a kid who sees my oil level low. That in itself is enough to make me hesitate on a return visit. However, I have been using this location for 6-years. I'm starting to get stickers shock at $65 for 4.5 quarts of oil and a filter plus 10 minutes of labor. This was a wonderful experience.

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The wait was long, maybe 30 minutes, but my schedule was too full to come back later. Once my oil change began it was quick. My ...

The wait was long, maybe 30 minutes, but my schedule was too full to come back later. Once my oil change began it was quick. My son blew bubbles on the sidewalk while we waited, and he had super soapy hands when he was done. We got back to the car and I couldn’t find anything to wipe his hands off. The guy that checked us out (I didn’t catch his name) seen I was scrambling to find something to wipe his hands and asked if I needed a paper towel, it was so thoughtful! I was grateful. Great customer service really makes a difference.

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Very nice stsff! The service was completed quickly.

Very nice stsff! The service was completed quickly.

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The staff was so friendly, and did not pressure me but explained the options available. They were also very quick.

The staff was so friendly, and did not pressure me but explained the options available. They were also very quick.

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The tire pressure in all my tires was not checked. Although it states it on the invoice. My tire pressure is reading low on tw ...

The tire pressure in all my tires was not checked. Although it states it on the invoice. My tire pressure is reading low on two tires, and a cap for the tire was placed on the tire that is visibly low but nothing was done.

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I had to wait over 45 minutes before they got to me but that may not have been their fault. However, I felt it was excessive an ...

I had to wait over 45 minutes before they got to me but that may not have been their fault. However, I felt it was excessive and was not told their was a waiting room or I would have gone in there. At another Valvoline I was told there was no waiting room so I assumed that none of the Valvolines had waiting rooms.

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The guys that work there are always super nice and it makes me happier to part with my money.

The guys that work there are always super nice and it makes me happier to part with my money.

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I was checked in and scanned my vin twice instead of once and service was a little slower than before. There was short delays in ...

I was checked in and scanned my vin twice instead of once and service was a little slower than before. There was short delays in getting oil put in and final check. Im just used to it being really fast. But overall it was fine. Seemed not as smooth as usual but it didn't matter to me.

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For your speedness of the service

For your speedness of the service

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I went in with my lady friend witch is a first time driver, I went with her to make sure everything went smooth. I expect pushy ...

I went in with my lady friend witch is a first time driver, I went with her to make sure everything went smooth. I expect pushy up-sells and no information, but I was wrong. I was not needed I just sat there and let Gary do the talking. He explained everything needed to know about the fluids that the car needed and how often I need. Over all I highly recommend not only for everyone but specially first time drivers. Oh and Both Deonte and Oliver were fast and efficient, thank for everything.

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They pulled me right into the bay. They were quick and efficient and polite

They pulled me right into the bay. They were quick and efficient and polite

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I want to say terrific 👍for everyone is working at Valvoline instant oil change,

I want to say terrific 👍for everyone is working at Valvoline instant oil change,

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Very convenient, knowledgable and courteous, had the synthetic oil product for my German car.

Very convenient, knowledgable and courteous, had the synthetic oil product for my German car.

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The entire staff was friendly and quick to get to work. Gary (who has helped us in the past) was super awesome, as usual!

The entire staff was friendly and quick to get to work. Gary (who has helped us in the past) was super awesome, as usual!

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Explained everything so that I understood. They were friendly. I had an appointment and needed new wipers. I told them I would b ...

Explained everything so that I understood. They were friendly. I had an appointment and needed new wipers. I told them I would be back later for oil change. He said no problem we will get change done in ten minute. I think it was eleven. :)

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Ever since you bought out Oil Can Henry, each time I get an oil change is more expensive than the last. It’s no longer cheaper ...

Ever since you bought out Oil Can Henry, each time I get an oil change is more expensive than the last. It’s no longer cheaper then the dealership.

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I feel very comfortable with the staff. They are very helpful

I feel very comfortable with the staff. They are very helpful

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> Gary was very helpful and answered all my questions.> It was so nice not to be pressured to buy other services.> The full pric ...

> Gary was very helpful and answered all my questions.> It was so nice not to be pressured to buy other services.> The full price of $45 may seem higher but I think it was worth it.

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I came into my first Valvoline experience as a fairly ignorant car owner. I know some basics but don't understand most of what i ...

I came into my first Valvoline experience as a fairly ignorant car owner. I know some basics but don't understand most of what is under my hood. My parents had also grown me to be fairly skeptical of the add-on's and more expensive oils so I went with the cheapest, tradtional oil. A few minutes into my oil change, a BMW pulled up behind me with a mysterious ticking noise. Jordan went out of his way to explain what the ticking noise was and how it could be caused by using the incorrect oil. I went on the learn that choosing a synthetic mix would be cheaper in the long run and that most people working at this Valvoline use it for similar reasons as well. Needless to say, I'll be returning in the future.

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The crew seemed happy and worked well with each other. I heard them give advice and not over sell the other customer. The same w ...

The crew seemed happy and worked well with each other. I heard them give advice and not over sell the other customer. The same was true for me. I would have to say it was the attitude of the workers that impressed me. They weren’t just going through the motions.

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Thanks for the discount

Thanks for the discount

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The guys there always make me feel welcome when I come in. No pressure to buy and if I come in with my 19.99 coupon they treat ...

The guys there always make me feel welcome when I come in. No pressure to buy and if I come in with my 19.99 coupon they treat me the same as if I pay full price. Great job guys

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Amazing service, as always.

Amazing service, as always.

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They didn’t annoy me by making it complicated

They didn’t annoy me by making it complicated

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I was in and out within 15 minutes, received excellent customer service and paid a decent price, what more could anyone ask for. ...

I was in and out within 15 minutes, received excellent customer service and paid a decent price, what more could anyone ask for.

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Exceptional staff. Talked with me the whole time through. No sales tactics. Fastest I've ever been in and out of an oil change. ...

Exceptional staff. Talked with me the whole time through. No sales tactics. Fastest I've ever been in and out of an oil change. Hands down the best experience I've had. Nice work.

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Very friendly service and explained things to me in a way I could understand

Very friendly service and explained things to me in a way I could understand

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The wait outside was more than 30 minutes.Once in the bay, there were other delays; it appeared to be some issues with types of ...

The wait outside was more than 30 minutes.Once in the bay, there were other delays; it appeared to be some issues with types of oil which were available (but I am not sure)

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Good service and got the job done fast

Good service and got the job done fast

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They knew exactly what was wrong with my light and told me what to expect (life of bulb, one free replacement) with the damaged ...

They knew exactly what was wrong with my light and told me what to expect (life of bulb, one free replacement) with the damaged condition my housing was in.They always do me right here. I never go anywhere else.

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Ethan and Nathan were both very nice. it was quick and efficient. Prices are a bit high, though

Ethan and Nathan were both very nice. it was quick and efficient. Prices are a bit high, though

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Excellent, friendly service.

Excellent, friendly service.

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very professional staff, I've visited other places and they all act like little children.

very professional staff, I've visited other places and they all act like little children.

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Jordan is always extremely friendly. I even witnessed them help a lady who had a cat in her motor which i thought was going way ...

Jordan is always extremely friendly. I even witnessed them help a lady who had a cat in her motor which i thought was going way above and beyond and just really showed me what great people they are. I will continue to come to this location as long as the same people work here b/c they are good compassionate people. if they care for animals that way then you know they must care about people.

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Since Valvoline has taken or Oil Can Henrey's the cost has been raised to over what the dealership at Toyota changes for the sam ...

Since Valvoline has taken or Oil Can Henrey's the cost has been raised to over what the dealership at Toyota changes for the same service $90 for an oil change is over what the dealership changes @ $71 I am not sure I will be back.

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Good service. Friendly. Knowledgeable

Good service. Friendly. Knowledgeable

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Very quick service and the staff were friendly and down to earth.

Very quick service and the staff were friendly and down to earth.

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The team found that I had a steering pump leak and tipped me off and advised me to come in for free top offs as needed. My steer ...

The team found that I had a steering pump leak and tipped me off and advised me to come in for free top offs as needed. My steering pump has a warranty so I was able to fix the issue before it worsened or my warranty expired.

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Great customervservice

Great customervservice

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You have excellent employees and good service

You have excellent employees and good service

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I appreciate Valvoline being open till 7pm or 7:30pm and I know that the staff are energetic and welcoming, even at the end of t ...

I appreciate Valvoline being open till 7pm or 7:30pm and I know that the staff are energetic and welcoming, even at the end of their day.

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They did exactly what I asked for and very fast! Very happy with the service. Will be back soon!

They did exactly what I asked for and very fast! Very happy with the service. Will be back soon!

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Every one of the staff members were professional and very service oriented!

Every one of the staff members were professional and very service oriented!

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Convenient, great customer service, and knowledgeable staff.

Convenient, great customer service, and knowledgeable staff.

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THe change was quick and no other issues

THe change was quick and no other issues

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The technicians were honest with me when explaining why they couldn't change my car's transmission fluid. They were very helpful ...

The technicians were honest with me when explaining why they couldn't change my car's transmission fluid. They were very helpful during the oil change and I left feeling good about my car.

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Just an over all amazing experience!

Just an over all amazing experience!

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A bit more pricey compared to dealership service

A bit more pricey compared to dealership service

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During my visit I waited briefly with my wife outside before being brought into the service area with my car. The service center ...

During my visit I waited briefly with my wife outside before being brought into the service area with my car. The service center was clean, the staff was very friendly and helpful in explaining all of the products/services very clearly and my wife was so happy to have her car ready for winter driving!She felt like she could bring her car in herself next time and feel comfortable and knowledgeable.

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expensive

expensive

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They were polite, funny and offered advice about my liscence plate problem.

They were polite, funny and offered advice about my liscence plate problem.

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Gary and his team were great. He even had to deal with a rude customer behind me that was impatient. Professionally done. I indi ...

Gary and his team were great. He even had to deal with a rude customer behind me that was impatient. Professionally done. I indicated that I had to wait, but that was because I arrived 30 minutes before they opened. Thanks again for your service. Brian S.

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Staff was very professional, great customer service, i was out in 10min my experience was great that day

Staff was very professional, great customer service, i was out in 10min my experience was great that day

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Valvoline has always had great service. It has always surpassed the other oil change places.

Valvoline has always had great service. It has always surpassed the other oil change places.

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Everyone was polite and efficient. Very good at multitasking.

Everyone was polite and efficient. Very good at multitasking.

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Great price, great oil, great service, quick service.

Great price, great oil, great service, quick service.

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At first I wasn’t going to go since I had liked Oil Can Henry’s and wasn’t sure about the change. My husband and I decided to go ...

At first I wasn’t going to go since I had liked Oil Can Henry’s and wasn’t sure about the change. My husband and I decided to go together to try it out. We both were very impressed! Gary knew our car and educated us on possible future needs. We felt no pressure and appreciated him showing the variety of choices.

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I couldnt find my $10 coupon and the gentleman just went ahead and gave me the discount.

I couldnt find my $10 coupon and the gentleman just went ahead and gave me the discount.

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Please hire more professions like these gentlemen. Thank you for putting in skid plate clips.

Please hire more professions like these gentlemen. Thank you for putting in skid plate clips.

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The person who I dealt with was friendly and helpful.

The person who I dealt with was friendly and helpful.

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All was good,,thanks

All was good,,thanks

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Oliver and Ryan were very professional, friendly, and efficient.

Oliver and Ryan were very professional, friendly, and efficient.

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Ethan was awesome helping with wiper blades!

Ethan was awesome helping with wiper blades!

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Team was friendly and efficient. Exactly what i expected, due to experience, and was again pleased.

Team was friendly and efficient. Exactly what i expected, due to experience, and was again pleased.

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Staff were fine. Price of oil change is getting too high. Will probably go back to changing my own oil.

Staff were fine. Price of oil change is getting too high. Will probably go back to changing my own oil.

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I appreciated the quick service, the regular attention to my vehicle's servicing, and the reasonableness of the employee in offe ...

I appreciated the quick service, the regular attention to my vehicle's servicing, and the reasonableness of the employee in offering extra services without uncomfortable pressure.

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They helped me with all my needs and explained a step by step process of how things were going to be done

They helped me with all my needs and explained a step by step process of how things were going to be done

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Ryan and crew were great

Ryan and crew were great

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Employees at this particular location were more friendly, respectful and helpful than usual. They made recommendations on addit ...

Employees at this particular location were more friendly, respectful and helpful than usual. They made recommendations on additional products or better oil quality but without over pressuring us.

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Crew was very nice and didnt pressure me to buy anything unlike last time where I had to tell the guy multiple times to stop. Pr ...

Crew was very nice and didnt pressure me to buy anything unlike last time where I had to tell the guy multiple times to stop. Previous visits always pressured, not this one.

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Staff was very knowledgeable and thorough!

Staff was very knowledgeable and thorough!

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Great crew, very friendly and knowledgeable. Fast service!

Great crew, very friendly and knowledgeable. Fast service!

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Respectful team work, friendly and helpful, with high experience,

Respectful team work, friendly and helpful, with high experience,

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The staff was very helpful. Especially Onie

The staff was very helpful. Especially Onie

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Great service

Great service

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Nothing wrong with the staff my truck is a bigger diesel, some of the team weren’t sure how to go about it. The manager on duty ...

Nothing wrong with the staff my truck is a bigger diesel, some of the team weren’t sure how to go about it. The manager on duty did good guiding them through it but they would have likely been lost without him. Overall good experience.

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Every time I go there the stuff is so friendly and always in good mood. I love it! Friendly, professional, quick,Awesome!!!

Every time I go there the stuff is so friendly and always in good mood. I love it! Friendly, professional, quick,Awesome!!!

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Ethan was great, and I'm sorry that the mechanic (Anthony) got a bunch of gravel dumped on him when he checked under my car...

Ethan was great, and I'm sorry that the mechanic (Anthony) got a bunch of gravel dumped on him when he checked under my car...

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My tech, Gary, was awesome. He could have taken advantage of me by letting me buy a headlight I thought was burned out. He check ...

My tech, Gary, was awesome. He could have taken advantage of me by letting me buy a headlight I thought was burned out. He checked and saw that the bulb was just not put in correctly and took the time to adjust it for me! Gary rocks!!

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Good value with a coupon. Friendly staff and got me out quickly

Good value with a coupon. Friendly staff and got me out quickly

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The manager Ryan was friendly, efficient and clear, listened to my concerns and presented the recommendations in a way I underst ...

The manager Ryan was friendly, efficient and clear, listened to my concerns and presented the recommendations in a way I understood and did not feel pressured

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I got a coupon in the mail because I've been to valvoline for 20 dollar oil change and my bill ended up be almost 80 minus a fil ...

I got a coupon in the mail because I've been to valvoline for 20 dollar oil change and my bill ended up be almost 80 minus a filter I needed but 60 for an oil change is outrageous I'm never coming back and I will be posting about it in social media

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Fast and easy in and out

Fast and easy in and out

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The service is always great and very fast!

The service is always great and very fast!

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The customer service was excellent. Oil change was performed quickly. Employees provided good insight to vehicle mechanics.

The customer service was excellent. Oil change was performed quickly. Employees provided good insight to vehicle mechanics.

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Personnel were friendly and the service was done quickly.

Personnel were friendly and the service was done quickly.

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$82 for a synthetic oil change for a compact car is quite a bit. At least you have stopped fraudulent claims about manufacturer ...

$82 for a synthetic oil change for a compact car is quite a bit. At least you have stopped fraudulent claims about manufacturer recommended service. The 15% off was homeopathic compared to the overall price.

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Wait was long and one of my blinkers was out but b/c they are LED lights they couldn’t replace it.

Wait was long and one of my blinkers was out but b/c they are LED lights they couldn’t replace it.

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The young man that checked me in was not nearly as friendly and cheerful with a smile as my past visits. He was just there to do ...

The young man that checked me in was not nearly as friendly and cheerful with a smile as my past visits. He was just there to do his job. He was frustrated that my air cleaner did not come out very easy. I told him the last time I was there nobody took it out and even showed it to me. He started to and then he said do you want me to show you what it looks like because it is difficult to get out. I asked the price and he told me $25 for a replacement I declined so he buckled it all back up. Very disappointed he did not make the effort even though it was not as easy. To show me the air filter. Even though I was not interested in buying one he should have brought it out. If I saw it was very dirty I may have changed my mind. This visit I was not completely satisfied with I will reconsider my next trip there. In one year I had an oil change a transmission flush and a radiator flush all of those visits were awesome until this one. I've spent a lot of money there I expected better service.

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clear explanations,no pushy upselling,no long waiting period

clear explanations,no pushy upselling,no long waiting period

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Staff was friendly, service was timely and price was right!

Staff was friendly, service was timely and price was right!

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It was a standard oil change.

It was a standard oil change.

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Always give you the most expensive thing never just what you “need”

Always give you the most expensive thing never just what you “need”

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Techs were courteous and professional and no playing around!

Techs were courteous and professional and no playing around!

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The staff is very knowledgeable and provides excellent customer service. The oil change is quick.They have excellent recommenda ...

The staff is very knowledgeable and provides excellent customer service. The oil change is quick.They have excellent recommendations for future service needs.

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It was quick and friendly, non-pressured service!

It was quick and friendly, non-pressured service!

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I have used Valvoline products/services for years; they are my "go-to" service center. The only time I've gone elsewhere is to ...

I have used Valvoline products/services for years; they are my "go-to" service center. The only time I've gone elsewhere is to the Dealer when my car(s) need other servicing. Manager "Ryan" and the rest of the techs were very efficient, friendly and maintained a professional, congenial attitude, even when working in 90 degree heat and haze/smoke in the outside air from on-going forest fires in the area.

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Employees were knowledgeable and were honest and up front with the services that were recommended. I felt comfortable making my ...

Employees were knowledgeable and were honest and up front with the services that were recommended. I felt comfortable making my own decision and did not feel pressured to second guess myself.

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Was unsure about their advice about my tire pressure. They recommended a tire pressure lower than what is recommended on the tir ...

Was unsure about their advice about my tire pressure. They recommended a tire pressure lower than what is recommended on the tire.

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The overall price of the engine oil is a little out of line with the retail price of the same brands at retail automotive stores ...

The overall price of the engine oil is a little out of line with the retail price of the same brands at retail automotive stores. Your oil prices are 15-25% over the retail price.

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The team was great and communicated throughout, effectively.

The team was great and communicated throughout, effectively.

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Friendly staff, like staying in car

Friendly staff, like staying in car

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Great service, really nice people, fast !

Great service, really nice people, fast !

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They do good work..

They do good work..

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Great service and technology

Great service and technology

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Great service, very fair orice

Great service, very fair orice

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Excellent, fast service.

Excellent, fast service.

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The whole operation was very efficient and the individuals doing the work were pleasant, informative, and just really seemed the ...

The whole operation was very efficient and the individuals doing the work were pleasant, informative, and just really seemed they not only knew what they were doing, but were also enjoying working.

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Professional and excellent customer service

Professional and excellent customer service

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Excellent customer service and knowledgeable technicians

Excellent customer service and knowledgeable technicians

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I go to this one because I trust them. I took my old Honda to them for over 8 years... or longer. Now taking my new Honda 😁

I go to this one because I trust them. I took my old Honda to them for over 8 years... or longer. Now taking my new Honda 😁

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Staff welcoming, informative, not hard sale. Step by step process- applaud efficiency & information & customer interest.

Staff welcoming, informative, not hard sale. Step by step process- applaud efficiency & information & customer interest.

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Gary was wonderful. He was friendly, explained everything, and very quick.

Gary was wonderful. He was friendly, explained everything, and very quick.

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The young man helping me made assumptions about me and my vehicle, I feel, based on my gender. He also talked way more than nece ...

The young man helping me made assumptions about me and my vehicle, I feel, based on my gender. He also talked way more than necessary, not service related, instead of just finishing my car. He was nice but needed to be quiet!

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I have never been highly satisfied with anything

I have never been highly satisfied with anything

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I felt the service was excellent and I am very satisfied with my oil change that I got thank you

I felt the service was excellent and I am very satisfied with my oil change that I got thank you

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The staff is very personable and although I understand the mechanics of my car. I throughly appreciated that they explained it t ...

The staff is very personable and although I understand the mechanics of my car. I throughly appreciated that they explained it to me in laymen's terms and I was extremely satisfied with the interaction I had at your location. Although I am always hesitant to may your price. I am always reminded that I am pying far less than the amount of quality service I receive and the insurmountable respect your staff provides. Thank you.

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The wait was very long due to another car having a radiator flush in front of me. The process from my car was about an hour so o ...

The wait was very long due to another car having a radiator flush in front of me. The process from my car was about an hour so overall I was there an hour and 30 minutes .I needed to do the service so it was worth the wait. The two young men were very friendly uncourteous. One was in training for the radiator flush. The young men were great for that reason the wait did not matter. I will come back for a oil change. I will call the phone center because they always give me better coupon.s. this is my car service station and I am pleased

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The recommendations made were written down for me so I could have my husband see it and make plans to have those particular serv ...

The recommendations made were written down for me so I could have my husband see it and make plans to have those particular services done at a later date that fits our budget. There was no pressure, but education given that was very valuable so I knew exactly what I was paying for.

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I'VE USED VALVOLINE OIL FOR OVER 60 YEARS, SINCE IT WAS RECOMMENDED BY AN UNCLE, WHO OWNED A GARAGE IN WALNUT CREEK CALIFORNIA.

I'VE USED VALVOLINE OIL FOR OVER 60 YEARS, SINCE IT WAS RECOMMENDED BY AN UNCLE, WHO OWNED A GARAGE IN WALNUT CREEK CALIFORNIA.

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Both Ethan, and Anne were professional, courteous, friendly, informative, and one of the reasons I keep returning to this partic ...

Both Ethan, and Anne were professional, courteous, friendly, informative, and one of the reasons I keep returning to this particular place of business. I have been getting my oil changed there since we moved to this location from Pennsylvania nine years ago when it was then "Oil Can Henry's". The service is exemplary, the price right, and I even find as a Veteran, I get a ten percent discount on merchandise.Thank you for running a business that I can rely on.Respectfully,Steven D. Levin

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Long wait and cost higher than Honda dealer for same service.

Long wait and cost higher than Honda dealer for same service.

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Pricing has gone up. Policy has changed re: after service oil top-off (no longer able to get a post-service top-off at front o ...

Pricing has gone up. Policy has changed re: after service oil top-off (no longer able to get a post-service top-off at front of store; must wait in line. This detracts substantially from the value).

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Attention to detail. Very efficient and coordinated staff. Friendly.

Attention to detail. Very efficient and coordinated staff. Friendly.

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The staff had no sense of urgency. One of the guys was more worried about the guy on break then getting my oil change completed

The staff had no sense of urgency. One of the guys was more worried about the guy on break then getting my oil change completed

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I appreciated the honesty provided by the employees. My battery was showing not charging very well but the manager came out and ...

I appreciated the honesty provided by the employees. My battery was showing not charging very well but the manager came out and looked at it and recommended we take it back to Les Schwab since it was not very old vs them selling me a new one.

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Courtesy, no pressure to buy, knowledgeable

Courtesy, no pressure to buy, knowledgeable

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Too busy selling addit products. An oil change should not take that long,

Too busy selling addit products. An oil change should not take that long,

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The guy working on my car almost couldn’t get it to start afterwards. Had smoke spitting out of the exhaust, pretty scary to see ...

The guy working on my car almost couldn’t get it to start afterwards. Had smoke spitting out of the exhaust, pretty scary to see as the car owner and customer. I’m just happy I got it out of there.

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Gray explained everything fast and In a way my girlfriend could understand...I’m impressed

Gray explained everything fast and In a way my girlfriend could understand...I’m impressed

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Great service! Kind friendly people

Great service! Kind friendly people

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Good experience overall

Good experience overall

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Employees and service was great, wait time was over an hour with two cats ahead of me when I arrived

Employees and service was great, wait time was over an hour with two cats ahead of me when I arrived

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Fast ans easy, with a fair price

Fast ans easy, with a fair price

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ExpensiveTime consumingToo much scripted presentation and chatter.

ExpensiveTime consumingToo much scripted presentation and chatter.

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I appreciated not being pressured to buy additional services -- which hasn't always been the case, especially when it was 'Oil C ...

I appreciated not being pressured to buy additional services -- which hasn't always been the case, especially when it was 'Oil Can Henry's'. I also very much appreciated the manager accepting a $15 off coupon from a competitor (Jiffy Lube). Thank you!

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Thorough staff, friendly, and no pressure to buy things. The guy, Anthony was actually in tune with the importance of maintenanc ...

Thorough staff, friendly, and no pressure to buy things. The guy, Anthony was actually in tune with the importance of maintenance for my car.

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The cameras were too slow.

The cameras were too slow.

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General ambiance. I used to go to the one in King City which was bought up by some other company. I liked that one better.

General ambiance. I used to go to the one in King City which was bought up by some other company. I liked that one better.

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Great customer service!

Great customer service!

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The technicians were all very friendly and the service was prompt and excellent!

The technicians were all very friendly and the service was prompt and excellent!

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Great friendly and knowledgeable staff. Top notch

Great friendly and knowledgeable staff. Top notch

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Friendly fast service with no pressure to buy. I was in and out in less than 20 minutes!

Friendly fast service with no pressure to buy. I was in and out in less than 20 minutes!

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The employees explained things clearly and were so polite!!

The employees explained things clearly and were so polite!!

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I was told the wait would be about 30-40 mins but the over all experience took about an hour 15mins.

I was told the wait would be about 30-40 mins but the over all experience took about an hour 15mins.

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fast good service

fast good service

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He explained everything very well

He explained everything very well

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We moved to Beaverton recently and I have only ever been to a dealership or Jiffy Lube for oil changes. I didn't know where the ...

We moved to Beaverton recently and I have only ever been to a dealership or Jiffy Lube for oil changes. I didn't know where the nearest dealership was, and I HATE Jiffy Lube after years of horrible experiences there, so I tried Valvoline. My wait to pull into the shop was very short, and I was really excited I got to stay in my car. I had the oil grades explained to me based on the manufacturer recommendations for my Jeep and didn't feel pressured to buy the most expensive oil. The tech accepted my choice without making me feel guilty or stupid for not choosing the $20 a quart oil. My service was done really fast, and the guys were respectful of my car and personal space, always asking/warning me when they were going to open my door and letting me know if I needed to turn my car on or off. I wasn't treated as 'less than' for being a young woman and I didn't feel like the techs were trying to suck every possible dollar out of me with up-sales. I'll definitely be back to this location and recommend it to everyone. THANK YOU for not being super crappy like Jiffy Lube. My service was reasonably priced and so fast!

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The customer service was outstanding. They described to me everything they were doing to my Honda.

The customer service was outstanding. They described to me everything they were doing to my Honda.

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The staff was very helpful and thoroughly explained the process and how to fix my problem in the future. They totally went the ...

The staff was very helpful and thoroughly explained the process and how to fix my problem in the future. They totally went the extra mile.

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I make it a point to go to this station. The boys are friendly and talk me thru everything. They do not pressure and are so ni ...

I make it a point to go to this station. The boys are friendly and talk me thru everything. They do not pressure and are so nice!

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The staff were incredibly friendly and knowledgeable. Service was fast and efficient. Couldn't have been more pleased with the s ...

The staff were incredibly friendly and knowledgeable. Service was fast and efficient. Couldn't have been more pleased with the service I received!

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Getting in line and having to wait like a new oil change?? NopeThen being told I will be charged 5$ for a qt of oil?? 40 sum bu ...

Getting in line and having to wait like a new oil change?? NopeThen being told I will be charged 5$ for a qt of oil?? 40 sum bucks for an oil change is ridiculous when I can go down the street to the Subaru dealer and with an online coupon get it done for 29. Plus a free car wash coupon. Waiting room? What waiting room? The waiting room was in my car! For 29 bucks I can sit in a nice air conditioning. Drink free water and eat free cookies. Nope! I'll save my money and go down the street next time and if I need oil I'll run to Walmart n buy a quart for probably 3 to 5$ Trust me it will not be Valvoline! I've been going to Oil Can Henry's for over 15 years. Honestly I won't be back unless I get a coupon for a free one so you might as well stick that money along with your 5$ for oil back in your pocket. Devastated to say good bye Henry but it's time to move on.

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I had a mouse in my hood. The team took time to give me suggestions and were ery helpful

I had a mouse in my hood. The team took time to give me suggestions and were ery helpful

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They made me hand over my car keys to the attendant so I couldn’t listen to the radio during the service. There is no waiting ro ...

They made me hand over my car keys to the attendant so I couldn’t listen to the radio during the service. There is no waiting room at this location so I had to sit in my car (with no radio) during the service.

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Gary and Ryan were amazing! Ryan was very polite, and Gary worked very hard! Back and forth, talking to every customer with a sm ...

Gary and Ryan were amazing! Ryan was very polite, and Gary worked very hard! Back and forth, talking to every customer with a smile on his face the whole time. They rocked it!!

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My kids were in the car with me. Occasionally they would talk to me or ask a question. The “talking guy” as he called himself, w ...

My kids were in the car with me. Occasionally they would talk to me or ask a question. The “talking guy” as he called himself, wouldn’t stop his speech so I could answer them. He just kept right on jabbering even when I tried it stop him for this.

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No pressure for upgrades and they let me sit in my truck. Some places don't let you.

No pressure for upgrades and they let me sit in my truck. Some places don't let you.

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Because your agent Gary seems extremely efficient, knowledgeable and friendly. He let me know what I needed now and what I might ...

Because your agent Gary seems extremely efficient, knowledgeable and friendly. He let me know what I needed now and what I might need during the next couple of visits so that I might be better prepared and know what I’m likely to be looking at. I appreciate knowing what I need yet at the same time not feeling pressure to always upsell. There are times I have needed several additional items that I was not expecting driving up my bill. However, knowing this does not happen every single time I go in, makes me more confident that I’m being treated honestly and fairly.

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Ryan runs a good team and he knows how to mix work with fun. The guys really know what they are doing and always seem to have a ...

Ryan runs a good team and he knows how to mix work with fun. The guys really know what they are doing and always seem to have a smile on

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Fast efficient service

Fast efficient service

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I was impressed with how friendly and informative the man was who was helping me. It appeared he was also training another man ...

I was impressed with how friendly and informative the man was who was helping me. It appeared he was also training another man and he was very nice to the new person. I felt that I was respected as a customer and appreciated being told what the different checks were for. We have an old car we're trying to keep running, so that we can always have it in case our other car isn't available.

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Service was good though not outstanding. Do not feel that I need to be advised of "recommended" services every time I visit. W ...

Service was good though not outstanding. Do not feel that I need to be advised of "recommended" services every time I visit. Would like to know if something noticeable is wrong but I don't care for the unsolicited extra options.

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The staff was very nice and clean and knowledgeable. They were friendly and made the trip easy and enjoyable. I understand that ...

The staff was very nice and clean and knowledgeable. They were friendly and made the trip easy and enjoyable. I understand that there are certain checks and balances for air filters and things on the car, but Valvoline is charging $39.99 for new air filter and install when I can purchase for $8 on Amazon and stick it into my dashboard myself. Just sad and a ripoff. I will pay for things to be working under the hood of my car but the cabin air filter at $40 is rediculous.

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It was one of the best services ever!!!!

It was one of the best services ever!!!!

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Friendly and efficient staff. Reasonable cost.

Friendly and efficient staff. Reasonable cost.

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Friendly service reps. and fast service. Jordan,Ryan and Jake were great!

Friendly service reps. and fast service. Jordan,Ryan and Jake were great!

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The staff is always super helpful! This particular day that I went in there were short-staffed and try to make sure everybody wa ...

The staff is always super helpful! This particular day that I went in there were short-staffed and try to make sure everybody was taken care of. Even though someone couldnt come out to greet me I could tell they were super busy and then finding out they were store short-staffed made sense. I think these guys need a raise and maybe you guys can buy them some free lunch once in awhile. They seem to always be respectful, courteous and very hard-working while doing the best job possible

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Was advised how long it would take and they were correct.

Was advised how long it would take and they were correct.

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Great service and very nice

Great service and very nice

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The guys there are always great. I never feel pressured into getting extra stuff

The guys there are always great. I never feel pressured into getting extra stuff

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Jordan was helpful and pleasant.

Jordan was helpful and pleasant.

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Jordan did a great job greeting me, helping me decide on the right oil and kept me informed as the service progressed. Very sat ...

Jordan did a great job greeting me, helping me decide on the right oil and kept me informed as the service progressed. Very satisfied and will be back.

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Friendly staff, prompt service.

Friendly staff, prompt service.

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Prompt service, no high pressure sales

Prompt service, no high pressure sales

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Car William, topsideConnor were very personable, explained things thoroughly. Didn’t meet Ryan bottomside but I know did a great ...

Car William, topsideConnor were very personable, explained things thoroughly. Didn’t meet Ryan bottomside but I know did a great service. I bring both our Subaru’s here routinely. Been a Valvoline customer for many years!

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The staff is amazing, so friendly, courteous and helpful. I always have excellent service at this location. They also know a lot ...

The staff is amazing, so friendly, courteous and helpful. I always have excellent service at this location. They also know a lot about cars!!!

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stuff was polite, service was good

stuff was polite, service was good

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The staff was friendly and did a quick job of changing my oil.

The staff was friendly and did a quick job of changing my oil.

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No problems and all went smooth.

No problems and all went smooth.

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It was quick in and out. No waiting.

It was quick in and out. No waiting.

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I waited over an hour in my car in line to get my oil changed. And you now have to sit in line to get a top off that’s ridiculou ...

I waited over an hour in my car in line to get my oil changed. And you now have to sit in line to get a top off that’s ridiculous. I used to be able to pull up front for top offs. It’s called customer service.

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Too many questions make survey shorter. I wanted to stop several questions ago

Too many questions make survey shorter. I wanted to stop several questions ago

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Friendly, no pressure service.

Friendly, no pressure service.

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The attendant that ran me through the processes, named Gary, has always been exceptionally helpful and friendly whenever I come ...

The attendant that ran me through the processes, named Gary, has always been exceptionally helpful and friendly whenever I come in. I routinely see him running around helping everyone as much as he can, and have seen him train and educate the other workers around him in a way that always comes off positive and well-meaning (all of this while I sit in my car, of course). On top of that, he has routinely dropped knowledge-bombs on me as well about my car, the next car over, or other cars that come up in conversation - it always makes me feel confident that he really knows what he's talking about, and that I'm in good hands. His positivity, very visible knowledge of both the products being offered and vehicles in general, and trustworthy demeanor as a whole has already brought me back as a customer several times, and I will absolutely be coming back again due to him. 10/10 service.

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Good staff. This is a return visit for me.

Good staff. This is a return visit for me.

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The service was quick and great!

The service was quick and great!

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Great staff, very friendly

Great staff, very friendly

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Very knowledgeable and friendly staff. Gave me all the options and didn't pressure to up sell any services, but gave a great d ...

Very knowledgeable and friendly staff. Gave me all the options and didn't pressure to up sell any services, but gave a great description of the benefits and when the manufacturer recommended that they be done. Will definitely return when my other vehicle needs servicing here shortly.

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Customer service was great and I was in and out in 2o min

Customer service was great and I was in and out in 2o min

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Been coming here for years Great service every time!

Been coming here for years Great service every time!

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Getting my oil changed is not the highlight of my day. It's a mundane task.

Getting my oil changed is not the highlight of my day. It's a mundane task.

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Quick service and friendly staff.

Quick service and friendly staff.

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INDIVIDUAL THAT WAS ASSISTING ME WAS GREAT. VERY KNOWLEDGEABLE

INDIVIDUAL THAT WAS ASSISTING ME WAS GREAT. VERY KNOWLEDGEABLE

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Have used this location for years, first visit with this vehicle. Have always had exceptional service.

Have used this location for years, first visit with this vehicle. Have always had exceptional service.

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Fast service, no upselling. Good coupon for oil change!

Fast service, no upselling. Good coupon for oil change!

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The staff at the Tigard location on Scholls Ferry were all around great. Particularly The Manager Ryan who happily answered all ...

The staff at the Tigard location on Scholls Ferry were all around great. Particularly The Manager Ryan who happily answered all my questions and gave me valuable information with each answer. As well as Jordan, the topside worker, who immediately offered to (then processed to) clean my engine during my visit and completed his business all in a timely but not overly rushed manner. They were genuine, understood my tight pocketbook, taught me about my car, and treated it as if it were their own. I'll definitely return in the future for wiper blades, an oil change, and friendly service.

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This is the second oil change that i got for my SUV. Both times i was in and out in a good amount of time and i didn't spend a l ...

This is the second oil change that i got for my SUV. Both times i was in and out in a good amount of time and i didn't spend a lot.

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Staff was extremely courteous, explained what they had done and checked and accommodated my need to walk to a nearby store while ...

Staff was extremely courteous, explained what they had done and checked and accommodated my need to walk to a nearby store while they worked on car in front of mine and then on mine.

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Everyone working was helpful and friendly. It was very close to closing time and they happily greeted me and provided me with su ...

Everyone working was helpful and friendly. It was very close to closing time and they happily greeted me and provided me with superb service, even if it was at the last minute. I had driven 3 hours and realized my truck needed the oil changed. It was Saturday before Easter and these fellas were good to attend to me. You've got some good workers I hope you value that, in more then just a letter of acknowledgement.

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Staff was a bit pushy on the additional services and parts. “I have to present these things”.

Staff was a bit pushy on the additional services and parts. “I have to present these things”.

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Very satisfied staff was friendly and very professional.

Very satisfied staff was friendly and very professional.

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Friendly and knowledgeable staff. Didn't feel pressure. Were honest about with me about not needing any extra service instead ...

Friendly and knowledgeable staff. Didn't feel pressure. Were honest about with me about not needing any extra service instead of trying to upsell me on anything.

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As a procedure was being done on my car a tube broke off. Instead of not dealing with it the team took the time and considerable ...

As a procedure was being done on my car a tube broke off. Instead of not dealing with it the team took the time and considerable effort to fix the problem completely. Even at the risk of making several customers behind me wait extra time. I was very impressed with the manager’s honesty and explaination. I was also able to observe the training of a new employee and was pleased with what I saw. Good job men.

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I've most always been satisfied with this location, they have done all the work on my car since I moved into the area. Only issu ...

I've most always been satisfied with this location, they have done all the work on my car since I moved into the area. Only issue was a belt replacement, took like 2 hours due to it getting caught , they had to call someone in to assist getting it free... Other than that its been wonderful. I do miss the Oil Can Henry logo and uniforms though. That was one of the reasons I started taking my car there 7 years ago.

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I appreciated how the tech explained everything and when he was trying to sell additional items, he wasn't pushy. I liked how he ...

I appreciated how the tech explained everything and when he was trying to sell additional items, he wasn't pushy. I liked how he showed me my air filter too.

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Fast and knowledgeable employees Great customer service

Fast and knowledgeable employees Great customer service

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The guys who work here are really friendly and know what there doing. Great guys.

The guys who work here are really friendly and know what there doing. Great guys.

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Very efficient and courteous

Very efficient and courteous

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I appreciated:1. The emphasis on promptness by the staff.2. The honesty of the manager, in terms of extra services he could offe ...

I appreciated:1. The emphasis on promptness by the staff.2. The honesty of the manager, in terms of extra services he could offer me (not many this time).3. The low sales pressure for the extra service he could offer me.

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Great and fast service!

Great and fast service!

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The manager, Ryan, was very knowledgeable, on the ball, and worked well with his team. Great work and great customer service. Wi ...

The manager, Ryan, was very knowledgeable, on the ball, and worked well with his team. Great work and great customer service. Will be returning

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I always come to the scholls ferry Valvoline center, I moved to the area about a year ago and they've been my home base ever sin ...

I always come to the scholls ferry Valvoline center, I moved to the area about a year ago and they've been my home base ever since. The staff is always friendly and helpful, they never pressure me to buy anything but they also help me track whats recommended for whenever I do decide to buy. And they're just a super friendly group in general.

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Joseph did an excellent job explaining the process. Ryan and William worked quickly. The wbole experience was pleasant!

Joseph did an excellent job explaining the process. Ryan and William worked quickly. The wbole experience was pleasant!

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I have used this service centers for the last 8 years. The attendants have always greeted me courtesouly and promptly. When they ...

I have used this service centers for the last 8 years. The attendants have always greeted me courtesouly and promptly. When they have offered their recommended services, I have listened and never felt pressured with being up sold. When I have refused that was it, no pressuring,etc... Bottom line, I feel they have my interests and hence why I continually go back to them for servicing.

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I thought the price was, high. I get the idea of how service is setup, kind of like a drive through at McDonald's. I mean sur ...

I thought the price was, high. I get the idea of how service is setup, kind of like a drive through at McDonald's. I mean sure, I can stay in my car, but for $42? Jiffy Lube signature service is between $29 and $39 depending on when you hit it. And my old local oil change service center, Expresso Lube, Cedar Mill, heck I get a car wash afterwards, and its still less than $42. The pricing structure needs work.

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Sold a treatment I’m not sure is necessary.

Sold a treatment I’m not sure is necessary.

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Wait time to get into bayThen wait time to complete service.I expected faster service, however other than wait time the service ...

Wait time to get into bayThen wait time to complete service.I expected faster service, however other than wait time the service and staff excellent.I will be back, prepared for wait time.The staff was courteous and efficientAnd that to me is more important.

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Service was friendly and efficient, but paid way too much for a simple oil change these days!

Service was friendly and efficient, but paid way too much for a simple oil change these days!

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The people that work there are all really nice and informative!!

The people that work there are all really nice and informative!!

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The line was very long. It took about an hour to finish.

The line was very long. It took about an hour to finish.

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The customer service was awesome! All the guys were very friendly & knowledgeable.

The customer service was awesome! All the guys were very friendly & knowledgeable.

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Nice staff and no wait line

Nice staff and no wait line

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Great Employees

Great Employees

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Oil level check between changes -- checked and topped off coolant and washer fluid levels without being asked.

Oil level check between changes -- checked and topped off coolant and washer fluid levels without being asked.

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I was satisfied, the wait before getting in was long

I was satisfied, the wait before getting in was long

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It was friendly and efficient. Everything was explained to me without pressure.

It was friendly and efficient. Everything was explained to me without pressure.

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Had to tell the staff member several times that I wasn’t going to upgrade my oil nor purchase any additional services due to fin ...

Had to tell the staff member several times that I wasn’t going to upgrade my oil nor purchase any additional services due to finances and the fact that my brother is a mechanic and works on my car for me and takes care of all the repairs-continually had to say no and repeat myself

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The staff was friendly and explained things well. No pressure to buy additional services.

The staff was friendly and explained things well. No pressure to buy additional services.

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I was told that the coupon I had was for conventional oil only and that wouldn't work in my 2004 4runner. I ensured the tech. t ...

I was told that the coupon I had was for conventional oil only and that wouldn't work in my 2004 4runner. I ensured the tech. that conventional oil was fine and what I have always used in the vehicle. I even explained that it came from that factory with conventional oil. He disagree and told me it was untimely my decision.

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Staff apologized for being short-staffed & my having to wait. I only needed a lightbulb change, and the price was right.

Staff apologized for being short-staffed & my having to wait. I only needed a lightbulb change, and the price was right.

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The professional and courtesy customer service displayed by young (Connor)? men during my service was awesome. I will tell you p ...

The professional and courtesy customer service displayed by young (Connor)? men during my service was awesome. I will tell you personally I will not go back to any place if the the customer service is poor , weather they have a good product or not. If the customer service continues as mine was, your business will continue to do well.

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I love coming here for oil changes. I just came off of having prepaid oil changes at the dealership and I never looked forward ...

I love coming here for oil changes. I just came off of having prepaid oil changes at the dealership and I never looked forward to going there. They just don't connect with me the way the guys at Valvoline do, and I appreciate that connection.

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Workers were very friendly and knowledgeable. I was happy to see the same workers from last service.

Workers were very friendly and knowledgeable. I was happy to see the same workers from last service.

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Prompt service; not too much over-sell; options in prices (high vs med range) for items like windshield wipers; location staff v ...

Prompt service; not too much over-sell; options in prices (high vs med range) for items like windshield wipers; location staff very focused on work, but personable, too. Relationship-building is clear in service delivery

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The cost, only. Service was very good just shocked at the amount oil changes have increased

The cost, only. Service was very good just shocked at the amount oil changes have increased

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The employees were nice and got us in and out!!

The employees were nice and got us in and out!!

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it was expensive

it was expensive

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Very competent, and high customer service, explained all pro's cons of different oil changes, benefits and costs and did not try ...

Very competent, and high customer service, explained all pro's cons of different oil changes, benefits and costs and did not try to sell me up. Knew my car model 2009 Honda Hybrid recommended oil.

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super friendly staff, quick turn time. Nice work folks!

super friendly staff, quick turn time. Nice work folks!

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Excellent and friendly staff

Excellent and friendly staff

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With the discount it was an excellent value.

With the discount it was an excellent value.

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Quick friendly service by the staff. They seemed knowledgeable and confident in what they were doing. I’ve never had an issue wi ...

Quick friendly service by the staff. They seemed knowledgeable and confident in what they were doing. I’ve never had an issue with valvoline or previous oil can Henry’s

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Face service I liked the peopleWill use this place always

Face service I liked the peopleWill use this place always

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The Manager and all staff were very friendly, professional and knowledgeable. I just recently discovered that this location had ...

The Manager and all staff were very friendly, professional and knowledgeable. I just recently discovered that this location had been converted to Valvoline, and was very pleased to hear that. We have been long-time satisfied customers and did not want to have to go to a competitor for our service.

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Everyone was friendly even though they had just opened. Also, I was in and out of there in 11 minutes. Wouldn't mind if you al ...

Everyone was friendly even though they had just opened. Also, I was in and out of there in 11 minutes. Wouldn't mind if you all offered quick vacuum of the interior floor. :D

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Great service and knowledge! No pressure and everything was super quick.

Great service and knowledge! No pressure and everything was super quick.

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The staff is SUPER friendly! There was no wait time and all services were explained to me. The tech took extra time to help me g ...

The staff is SUPER friendly! There was no wait time and all services were explained to me. The tech took extra time to help me get my tire pressure up and figure out which tire was the problem.

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Great Staff. Lead name Juston( i believe) did a great job as well as the other members of the team

Great Staff. Lead name Juston( i believe) did a great job as well as the other members of the team

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Price is too high, not returning!!!

Price is too high, not returning!!!

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The wait was longer than I anticipated and would have liked. The appearance of the staff was also a bit unprofessional. All of t ...

The wait was longer than I anticipated and would have liked. The appearance of the staff was also a bit unprofessional. All of the employees I communicated with however were very courteous and friendly.

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there was another customer in the other bay not even getting serviced just asking questions taking up a lot of time while others ...

there was another customer in the other bay not even getting serviced just asking questions taking up a lot of time while others waited, then the uniform guy came with his delivery and everything kind of stopped while they all talked to him...

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Great staff! Was in and out in less than 15 min!

Great staff! Was in and out in less than 15 min!

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Consistently excellent service from this team. This is not in my neighborhood any more, but I make a special trip here. They ...

Consistently excellent service from this team. This is not in my neighborhood any more, but I make a special trip here. They don’t do the oversell like some facilities have with me. Helped load into the computer the past service work I had at other facilities so my record is up to date and I can plan what’s next to do. They actually have knowledge about mechanical systems, while knowing their boundaries, have gone the “extra mile” in helping me keep my cars safely on the road the last few years.

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FOR OVER 40 YEARS, I HAVE USED VALVOLINE OIL CHANGES, BUT AT $42.99 FOR THE SERVICE, I ONLY MADE THIS ONE EXCEPTION BECAUSE A CO ...

FOR OVER 40 YEARS, I HAVE USED VALVOLINE OIL CHANGES, BUT AT $42.99 FOR THE SERVICE, I ONLY MADE THIS ONE EXCEPTION BECAUSE A COUPON WAS AVAILABLE AT A DISCOUNT PRICE.THE ONLY WAY I WILL USE VALVOLINE SERVICE IN THE FUTURE IS IF A LOWE PRICE CAN BE OBTAINED.BEING ON A FIXED INCOME MAKES THIS DECISION A FACT.

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I went early so as to not have to wait. I just went in for a fluid top off, didn't get hassled with any questions, they just go ...

I went early so as to not have to wait. I just went in for a fluid top off, didn't get hassled with any questions, they just got after it. I was in and out inside 10 minutes.

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I pulled up. No waiting. The technician wanted to check my cabin filter, I thought it was not needed. Was I wrong!! It was bad a ...

I pulled up. No waiting. The technician wanted to check my cabin filter, I thought it was not needed. Was I wrong!! It was bad and did need to be changed.Everyone has always been polite. The car I had before this one I took it to the same location for over 10 years.

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Per all the previous answers to survey questions.

Per all the previous answers to survey questions.

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Seems like a great and friendly crew that work there.

Seems like a great and friendly crew that work there.

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I no longer have the ability to pull into the front of the facility to top off my oil level, as I did before the change of owner ...

I no longer have the ability to pull into the front of the facility to top off my oil level, as I did before the change of ownership. This was a valuable feature of this shop from my perspective. Huge mistake. Why shouldn’t I go to your competitor, who has a lower price?

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You check less things and charge more than when it was oil can Henry's.

You check less things and charge more than when it was oil can Henry's.

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The representative was polite and knowledgeable. The service was quick.

The representative was polite and knowledgeable. The service was quick.

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The manager is awesome, been taking my cars here for 3 years!

The manager is awesome, been taking my cars here for 3 years!

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Quick service and decent pricing. The guys answered all of my questions and got me out in good time.

Quick service and decent pricing. The guys answered all of my questions and got me out in good time.

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A little on the expensive side.

A little on the expensive side.

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Friendliness of workers

Friendliness of workers

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Very friendly and informative staff. Explained everything they were doing, and answered any questions that I asked.

Very friendly and informative staff. Explained everything they were doing, and answered any questions that I asked.

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Great service. Friendly and professional team. Good communication skills.

Great service. Friendly and professional team. Good communication skills.

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I appreciated that I was not pressured to purchase any extra services this morning.Also, the service team helped to provide a te ...

I appreciated that I was not pressured to purchase any extra services this morning.Also, the service team helped to provide a temporary fix on the oil pan thread (that had been shredded) so that I have a few days before I need to get it in to a mechanic. They explained it to me and did not ask for any additional charge for the service.

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Awesome service, great staff, extremely engagable; connor and guys rocked! I will definitely be back!!!!

Awesome service, great staff, extremely engagable; connor and guys rocked! I will definitely be back!!!!

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Very courteous and knowledgeable staff. I find them to be honest and forthright.

Very courteous and knowledgeable staff. I find them to be honest and forthright.

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Great staff, friendly, helpful, and only did services that were needed, no pressure.

Great staff, friendly, helpful, and only did services that were needed, no pressure.

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Joey - Shift Mgr - exceptional customer service

Joey - Shift Mgr - exceptional customer service

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Joey was great. Oil change one day. Came back the next day as he said I needed a transmission fluid change. He has excelle ...

Joey was great. Oil change one day. Came back the next day as he said I needed a transmission fluid change. He has excellent customer service. Told me I made his day when he saw me come back for the transmission change

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Don't know why I should me highly satisfied or not since I don't know what kind of job the did.

Don't know why I should me highly satisfied or not since I don't know what kind of job the did.

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Knowledge of personnel

Knowledge of personnel

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Friendly, accommodating staff.

Friendly, accommodating staff.

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The price was more than going to the dealership, which i will do in the future. The staff seemed to be working on my car and an ...

The price was more than going to the dealership, which i will do in the future. The staff seemed to be working on my car and another customer's car at the same time. I felt that my 'oil change only' in a car that didn't have other issues, I got the sloppy seconds. I was in the bay for almost an hour for an oil change that they quoted me as taking just 15 minutes. Because there weren't enough staff to do both bays at once. The guys working there (3 people total) just kept juggling back and forth between the two bays.

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Good bunch of guys. Professional and courteous.

Good bunch of guys. Professional and courteous.

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I like that I have the option to remain in my vehicle. Taking my children out of the vehicle would not be convenient. I apprecia ...

I like that I have the option to remain in my vehicle. Taking my children out of the vehicle would not be convenient. I appreciate that there is a heater (I didn't see it) somewhere near where I pulled up because when I rolled down my window to speak with the employee I could feel warmth, despite it being winter. My children really like that they can see the person working under our car. The employees were friendly, smiling, and down to earth. I didn't feel like they were putting on a "show", they came across as genuine. A positive attitude is such a crucial component of customer service, in my opinion. Overall, it was a positive experience, I came back based on my last visit, which was my first.

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You guys push your workers to be fake and peppy. Why not allow them to be themselves as long as they are respectful and positive ...

You guys push your workers to be fake and peppy. Why not allow them to be themselves as long as they are respectful and positive to customers. It’s not the 50s anymore

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Ryan, the manager, was amazing. He stayed beyond his quitting time to finish my car. He treated all of his employees with respec ...

Ryan, the manager, was amazing. He stayed beyond his quitting time to finish my car. He treated all of his employees with respect and one could tell they all worked as a team.

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Ethan was very kind and explained everything to me the whole time the oil was being changed. Made me feel very comforted and ap ...

Ethan was very kind and explained everything to me the whole time the oil was being changed. Made me feel very comforted and appreciated. Give that boy a raise!

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We waited a long time to be seen

We waited a long time to be seen

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I’m rarely highly satisfied by doing maintenance on my car...the team that helped me was great, though.

I’m rarely highly satisfied by doing maintenance on my car...the team that helped me was great, though.

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This is MYStore, I have always had a pleasant experience with the staff, while they do offer additional services, I have not fel ...

This is MYStore, I have always had a pleasant experience with the staff, while they do offer additional services, I have not felt pressured into buying them, but feel their input is valuable enough to allow me to plan for these services when I need them.

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great service, friendly staff and very quick

great service, friendly staff and very quick

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Delay with computer problems

Delay with computer problems

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Quick, simple, didn't have to get out of vehicle. They had the specific fluids and brand needed for my vehicle and new what the ...

Quick, simple, didn't have to get out of vehicle. They had the specific fluids and brand needed for my vehicle and new what the manufacturer suggested. I would like to be able to upgrade oil filters and have my K&N air filter cleaned.

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The workers were very knowledgeable and let me know of additional services needed with my car. I am a returning customer because ...

The workers were very knowledgeable and let me know of additional services needed with my car. I am a returning customer because they are experienced and help me get back on the road with a great oil change and this time a transmission flush which was badly needed and I had forgotten about. I am pleased with the results and can tell the difference when driving now. Many thanks and Happy Holidays

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The workers were quick and professional.

The workers were quick and professional.

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The service took roughly 38 minutes to complete. Even discounting the time it took to replace the faulty oil filter the staff di ...

The service took roughly 38 minutes to complete. Even discounting the time it took to replace the faulty oil filter the staff discovered during service it still took 30 minutes. longer than the fifteen minutes advertised. The staff was efficient and professional though.

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ive been taken care of well every time i get the oil changed and I appreciate their above and beyond costumer service. I feel l ...