Tigard

Gary, Ryan, and Joshua provided excellent customer service walking me through every step of what they were doing and answering e ...

Gary, Ryan, and Joshua provided excellent customer service walking me through every step of what they were doing and answering every question I had. They advised what other service I could benefit from and how urgent the need is. I will most definitely be going to these guys from now on.

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Anthony, Ryan and Josh were very pleasant. I am a 70 yr old woman and I was treated with kindness and respect. I like good custo ...

Anthony, Ryan and Josh were very pleasant. I am a 70 yr old woman and I was treated with kindness and respect. I like good customer service. I will definitely return and tell my friend and family about the great service!!!!

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Service Rep was honest and didn’t try to up sell. You can see what is going on under your hood and what they are doing because t ...

Service Rep was honest and didn’t try to up sell. You can see what is going on under your hood and what they are doing because there are cameras for you to see

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The Staffing management here is always top notch. They helped out with a light bulb without complaining and went Above and Beyon ...

The Staffing management here is always top notch. They helped out with a light bulb without complaining and went Above and Beyond in courtesy and service. I would highly recommend this place to everyone in the Beaverton Tigard area.

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They do a great job! I see the same people working there since I started being my car there a couple years ago meaning employee ...

They do a great job! I see the same people working there since I started being my car there a couple years ago meaning employees are sticking around which lets me know they are taken care of meaning I will be taken care of.

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I wasn't dissatisfied with the service, it just wasn't my regular Valvoline oil change place, and there was some ramp up to taki ...

I wasn't dissatisfied with the service, it just wasn't my regular Valvoline oil change place, and there was some ramp up to taking care of my vehicle that normally my usual place just *does*. Not an issue with the location, or any of the employees. It was late, at the end of the day, they had another car in the other bay, were trying to find the proper tools to work on my car, a shift change occurred, etc. They did a great job, there were just a lot of mitigating factors.

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Last time I went for a basic oil change, it was $19.99.Now it was $44.Massive fee hike, and now being currently unemployed that ...

Last time I went for a basic oil change, it was $19.99.Now it was $44.Massive fee hike, and now being currently unemployed that hurt. I won't return.

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Ryan S very helpful and friendly. I told Ryan that I was concerned for my tire pressure and he assured me he would check the pr ...

Ryan S very helpful and friendly. I told Ryan that I was concerned for my tire pressure and he assured me he would check the pressure. Very professional!

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Gary was highly knowledgable and friendly. He explained everything I needed to know. Deonte was friendly and Anthony did an effi ...

Gary was highly knowledgable and friendly. He explained everything I needed to know. Deonte was friendly and Anthony did an efficient job. Thank you all.

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They were quick and communicated every step.

They were quick and communicated every step.

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Fast efficient and friendly

Fast efficient and friendly

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Everyone was professional and respectful. I appreciate that, there was no pressure for upgrades to other services today. As a De ...

Everyone was professional and respectful. I appreciate that, there was no pressure for upgrades to other services today. As a Degreed Engineer (65 years old), a past history in Sport Car Racing, engine building and Competitive sailing. In the past I have felt as though I was talked down to and lectured by a kid who sees my oil level low. That in itself is enough to make me hesitate on a return visit. However, I have been using this location for 6-years. I'm starting to get stickers shock at $65 for 4.5 quarts of oil and a filter plus 10 minutes of labor. This was a wonderful experience.

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The wait was long, maybe 30 minutes, but my schedule was too full to come back later. Once my oil change began it was quick. My ...

The wait was long, maybe 30 minutes, but my schedule was too full to come back later. Once my oil change began it was quick. My son blew bubbles on the sidewalk while we waited, and he had super soapy hands when he was done. We got back to the car and I couldn’t find anything to wipe his hands off. The guy that checked us out (I didn’t catch his name) seen I was scrambling to find something to wipe his hands and asked if I needed a paper towel, it was so thoughtful! I was grateful. Great customer service really makes a difference.

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Very nice stsff! The service was completed quickly.

Very nice stsff! The service was completed quickly.

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The staff was so friendly, and did not pressure me but explained the options available. They were also very quick.

The staff was so friendly, and did not pressure me but explained the options available. They were also very quick.

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The tire pressure in all my tires was not checked. Although it states it on the invoice. My tire pressure is reading low on tw ...

The tire pressure in all my tires was not checked. Although it states it on the invoice. My tire pressure is reading low on two tires, and a cap for the tire was placed on the tire that is visibly low but nothing was done.

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I had to wait over 45 minutes before they got to me but that may not have been their fault. However, I felt it was excessive an ...

I had to wait over 45 minutes before they got to me but that may not have been their fault. However, I felt it was excessive and was not told their was a waiting room or I would have gone in there. At another Valvoline I was told there was no waiting room so I assumed that none of the Valvolines had waiting rooms.

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The guys that work there are always super nice and it makes me happier to part with my money.

The guys that work there are always super nice and it makes me happier to part with my money.

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I was checked in and scanned my vin twice instead of once and service was a little slower than before. There was short delays in ...

I was checked in and scanned my vin twice instead of once and service was a little slower than before. There was short delays in getting oil put in and final check. Im just used to it being really fast. But overall it was fine. Seemed not as smooth as usual but it didn't matter to me.

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For your speedness of the service

For your speedness of the service

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I went in with my lady friend witch is a first time driver, I went with her to make sure everything went smooth. I expect pushy ...

I went in with my lady friend witch is a first time driver, I went with her to make sure everything went smooth. I expect pushy up-sells and no information, but I was wrong. I was not needed I just sat there and let Gary do the talking. He explained everything needed to know about the fluids that the car needed and how often I need. Over all I highly recommend not only for everyone but specially first time drivers. Oh and Both Deonte and Oliver were fast and efficient, thank for everything.

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They pulled me right into the bay. They were quick and efficient and polite

They pulled me right into the bay. They were quick and efficient and polite

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I want to say terrific 👍for everyone is working at Valvoline instant oil change,

I want to say terrific 👍for everyone is working at Valvoline instant oil change,

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Very convenient, knowledgable and courteous, had the synthetic oil product for my German car.

Very convenient, knowledgable and courteous, had the synthetic oil product for my German car.

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The entire staff was friendly and quick to get to work. Gary (who has helped us in the past) was super awesome, as usual!

The entire staff was friendly and quick to get to work. Gary (who has helped us in the past) was super awesome, as usual!

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Explained everything so that I understood. They were friendly. I had an appointment and needed new wipers. I told them I would b ...

Explained everything so that I understood. They were friendly. I had an appointment and needed new wipers. I told them I would be back later for oil change. He said no problem we will get change done in ten minute. I think it was eleven. :)

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Ever since you bought out Oil Can Henry, each time I get an oil change is more expensive than the last. It’s no longer cheaper ...

Ever since you bought out Oil Can Henry, each time I get an oil change is more expensive than the last. It’s no longer cheaper then the dealership.

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I feel very comfortable with the staff. They are very helpful

I feel very comfortable with the staff. They are very helpful

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> Gary was very helpful and answered all my questions.> It was so nice not to be pressured to buy other services.> The full pric ...

> Gary was very helpful and answered all my questions.> It was so nice not to be pressured to buy other services.> The full price of $45 may seem higher but I think it was worth it.

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I came into my first Valvoline experience as a fairly ignorant car owner. I know some basics but don't understand most of what i ...

I came into my first Valvoline experience as a fairly ignorant car owner. I know some basics but don't understand most of what is under my hood. My parents had also grown me to be fairly skeptical of the add-on's and more expensive oils so I went with the cheapest, tradtional oil. A few minutes into my oil change, a BMW pulled up behind me with a mysterious ticking noise. Jordan went out of his way to explain what the ticking noise was and how it could be caused by using the incorrect oil. I went on the learn that choosing a synthetic mix would be cheaper in the long run and that most people working at this Valvoline use it for similar reasons as well. Needless to say, I'll be returning in the future.

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The crew seemed happy and worked well with each other. I heard them give advice and not over sell the other customer. The same w ...

The crew seemed happy and worked well with each other. I heard them give advice and not over sell the other customer. The same was true for me. I would have to say it was the attitude of the workers that impressed me. They weren’t just going through the motions.

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Thanks for the discount

Thanks for the discount

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The guys there always make me feel welcome when I come in. No pressure to buy and if I come in with my 19.99 coupon they treat ...

The guys there always make me feel welcome when I come in. No pressure to buy and if I come in with my 19.99 coupon they treat me the same as if I pay full price. Great job guys

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Amazing service, as always.

Amazing service, as always.

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They didn’t annoy me by making it complicated

They didn’t annoy me by making it complicated

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I was in and out within 15 minutes, received excellent customer service and paid a decent price, what more could anyone ask for. ...

I was in and out within 15 minutes, received excellent customer service and paid a decent price, what more could anyone ask for.

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Exceptional staff. Talked with me the whole time through. No sales tactics. Fastest I've ever been in and out of an oil change. ...

Exceptional staff. Talked with me the whole time through. No sales tactics. Fastest I've ever been in and out of an oil change. Hands down the best experience I've had. Nice work.

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Very friendly service and explained things to me in a way I could understand

Very friendly service and explained things to me in a way I could understand

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The wait outside was more than 30 minutes.Once in the bay, there were other delays; it appeared to be some issues with types of ...

The wait outside was more than 30 minutes.Once in the bay, there were other delays; it appeared to be some issues with types of oil which were available (but I am not sure)

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Good service and got the job done fast

Good service and got the job done fast

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They knew exactly what was wrong with my light and told me what to expect (life of bulb, one free replacement) with the damaged ...

They knew exactly what was wrong with my light and told me what to expect (life of bulb, one free replacement) with the damaged condition my housing was in.They always do me right here. I never go anywhere else.

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Ethan and Nathan were both very nice. it was quick and efficient. Prices are a bit high, though

Ethan and Nathan were both very nice. it was quick and efficient. Prices are a bit high, though

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Excellent, friendly service.

Excellent, friendly service.

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very professional staff, I've visited other places and they all act like little children.

very professional staff, I've visited other places and they all act like little children.

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Jordan is always extremely friendly. I even witnessed them help a lady who had a cat in her motor which i thought was going way ...

Jordan is always extremely friendly. I even witnessed them help a lady who had a cat in her motor which i thought was going way above and beyond and just really showed me what great people they are. I will continue to come to this location as long as the same people work here b/c they are good compassionate people. if they care for animals that way then you know they must care about people.

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Since Valvoline has taken or Oil Can Henrey's the cost has been raised to over what the dealership at Toyota changes for the sam ...

Since Valvoline has taken or Oil Can Henrey's the cost has been raised to over what the dealership at Toyota changes for the same service $90 for an oil change is over what the dealership changes @ $71 I am not sure I will be back.

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Good service. Friendly. Knowledgeable

Good service. Friendly. Knowledgeable

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Very quick service and the staff were friendly and down to earth.

Very quick service and the staff were friendly and down to earth.

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The team found that I had a steering pump leak and tipped me off and advised me to come in for free top offs as needed. My steer ...

The team found that I had a steering pump leak and tipped me off and advised me to come in for free top offs as needed. My steering pump has a warranty so I was able to fix the issue before it worsened or my warranty expired.

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Great customervservice

Great customervservice

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You have excellent employees and good service

You have excellent employees and good service

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I appreciate Valvoline being open till 7pm or 7:30pm and I know that the staff are energetic and welcoming, even at the end of t ...

I appreciate Valvoline being open till 7pm or 7:30pm and I know that the staff are energetic and welcoming, even at the end of their day.

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They did exactly what I asked for and very fast! Very happy with the service. Will be back soon!

They did exactly what I asked for and very fast! Very happy with the service. Will be back soon!

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Every one of the staff members were professional and very service oriented!

Every one of the staff members were professional and very service oriented!

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Convenient, great customer service, and knowledgeable staff.

Convenient, great customer service, and knowledgeable staff.

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THe change was quick and no other issues

THe change was quick and no other issues

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The technicians were honest with me when explaining why they couldn't change my car's transmission fluid. They were very helpful ...

The technicians were honest with me when explaining why they couldn't change my car's transmission fluid. They were very helpful during the oil change and I left feeling good about my car.

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Just an over all amazing experience!

Just an over all amazing experience!

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A bit more pricey compared to dealership service

A bit more pricey compared to dealership service

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During my visit I waited briefly with my wife outside before being brought into the service area with my car. The service center ...

During my visit I waited briefly with my wife outside before being brought into the service area with my car. The service center was clean, the staff was very friendly and helpful in explaining all of the products/services very clearly and my wife was so happy to have her car ready for winter driving!She felt like she could bring her car in herself next time and feel comfortable and knowledgeable.

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expensive

expensive

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They were polite, funny and offered advice about my liscence plate problem.

They were polite, funny and offered advice about my liscence plate problem.

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Gary and his team were great. He even had to deal with a rude customer behind me that was impatient. Professionally done. I indi ...

Gary and his team were great. He even had to deal with a rude customer behind me that was impatient. Professionally done. I indicated that I had to wait, but that was because I arrived 30 minutes before they opened. Thanks again for your service. Brian S.

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Staff was very professional, great customer service, i was out in 10min my experience was great that day

Staff was very professional, great customer service, i was out in 10min my experience was great that day

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Valvoline has always had great service. It has always surpassed the other oil change places.

Valvoline has always had great service. It has always surpassed the other oil change places.

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Everyone was polite and efficient. Very good at multitasking.

Everyone was polite and efficient. Very good at multitasking.

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Great price, great oil, great service, quick service.

Great price, great oil, great service, quick service.

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At first I wasn’t going to go since I had liked Oil Can Henry’s and wasn’t sure about the change. My husband and I decided to go ...

At first I wasn’t going to go since I had liked Oil Can Henry’s and wasn’t sure about the change. My husband and I decided to go together to try it out. We both were very impressed! Gary knew our car and educated us on possible future needs. We felt no pressure and appreciated him showing the variety of choices.

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I couldnt find my $10 coupon and the gentleman just went ahead and gave me the discount.

I couldnt find my $10 coupon and the gentleman just went ahead and gave me the discount.

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Please hire more professions like these gentlemen. Thank you for putting in skid plate clips.

Please hire more professions like these gentlemen. Thank you for putting in skid plate clips.

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The person who I dealt with was friendly and helpful.

The person who I dealt with was friendly and helpful.

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All was good,,thanks

All was good,,thanks

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Oliver and Ryan were very professional, friendly, and efficient.

Oliver and Ryan were very professional, friendly, and efficient.

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Ethan was awesome helping with wiper blades!

Ethan was awesome helping with wiper blades!

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Team was friendly and efficient. Exactly what i expected, due to experience, and was again pleased.

Team was friendly and efficient. Exactly what i expected, due to experience, and was again pleased.

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Staff were fine. Price of oil change is getting too high. Will probably go back to changing my own oil.

Staff were fine. Price of oil change is getting too high. Will probably go back to changing my own oil.

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I appreciated the quick service, the regular attention to my vehicle's servicing, and the reasonableness of the employee in offe ...

I appreciated the quick service, the regular attention to my vehicle's servicing, and the reasonableness of the employee in offering extra services without uncomfortable pressure.

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They helped me with all my needs and explained a step by step process of how things were going to be done

They helped me with all my needs and explained a step by step process of how things were going to be done

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Ryan and crew were great

Ryan and crew were great

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Employees at this particular location were more friendly, respectful and helpful than usual. They made recommendations on addit ...

Employees at this particular location were more friendly, respectful and helpful than usual. They made recommendations on additional products or better oil quality but without over pressuring us.

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Crew was very nice and didnt pressure me to buy anything unlike last time where I had to tell the guy multiple times to stop. Pr ...

Crew was very nice and didnt pressure me to buy anything unlike last time where I had to tell the guy multiple times to stop. Previous visits always pressured, not this one.

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Staff was very knowledgeable and thorough!

Staff was very knowledgeable and thorough!

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Great crew, very friendly and knowledgeable. Fast service!

Great crew, very friendly and knowledgeable. Fast service!

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Respectful team work, friendly and helpful, with high experience,

Respectful team work, friendly and helpful, with high experience,

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The staff was very helpful. Especially Onie

The staff was very helpful. Especially Onie

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Great service

Great service

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Nothing wrong with the staff my truck is a bigger diesel, some of the team weren’t sure how to go about it. The manager on duty ...

Nothing wrong with the staff my truck is a bigger diesel, some of the team weren’t sure how to go about it. The manager on duty did good guiding them through it but they would have likely been lost without him. Overall good experience.

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Every time I go there the stuff is so friendly and always in good mood. I love it! Friendly, professional, quick,Awesome!!!

Every time I go there the stuff is so friendly and always in good mood. I love it! Friendly, professional, quick,Awesome!!!

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Ethan was great, and I'm sorry that the mechanic (Anthony) got a bunch of gravel dumped on him when he checked under my car...

Ethan was great, and I'm sorry that the mechanic (Anthony) got a bunch of gravel dumped on him when he checked under my car...

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My tech, Gary, was awesome. He could have taken advantage of me by letting me buy a headlight I thought was burned out. He check ...

My tech, Gary, was awesome. He could have taken advantage of me by letting me buy a headlight I thought was burned out. He checked and saw that the bulb was just not put in correctly and took the time to adjust it for me! Gary rocks!!

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Good value with a coupon. Friendly staff and got me out quickly

Good value with a coupon. Friendly staff and got me out quickly

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The manager Ryan was friendly, efficient and clear, listened to my concerns and presented the recommendations in a way I underst ...

The manager Ryan was friendly, efficient and clear, listened to my concerns and presented the recommendations in a way I understood and did not feel pressured

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I got a coupon in the mail because I've been to valvoline for 20 dollar oil change and my bill ended up be almost 80 minus a fil ...

I got a coupon in the mail because I've been to valvoline for 20 dollar oil change and my bill ended up be almost 80 minus a filter I needed but 60 for an oil change is outrageous I'm never coming back and I will be posting about it in social media

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Fast and easy in and out

Fast and easy in and out

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The service is always great and very fast!

The service is always great and very fast!

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The customer service was excellent. Oil change was performed quickly. Employees provided good insight to vehicle mechanics.

The customer service was excellent. Oil change was performed quickly. Employees provided good insight to vehicle mechanics.

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Personnel were friendly and the service was done quickly.

Personnel were friendly and the service was done quickly.

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$82 for a synthetic oil change for a compact car is quite a bit. At least you have stopped fraudulent claims about manufacturer ...

$82 for a synthetic oil change for a compact car is quite a bit. At least you have stopped fraudulent claims about manufacturer recommended service. The 15% off was homeopathic compared to the overall price.

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Wait was long and one of my blinkers was out but b/c they are LED lights they couldn’t replace it.

Wait was long and one of my blinkers was out but b/c they are LED lights they couldn’t replace it.

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The young man that checked me in was not nearly as friendly and cheerful with a smile as my past visits. He was just there to do ...

The young man that checked me in was not nearly as friendly and cheerful with a smile as my past visits. He was just there to do his job. He was frustrated that my air cleaner did not come out very easy. I told him the last time I was there nobody took it out and even showed it to me. He started to and then he said do you want me to show you what it looks like because it is difficult to get out. I asked the price and he told me $25 for a replacement I declined so he buckled it all back up. Very disappointed he did not make the effort even though it was not as easy. To show me the air filter. Even though I was not interested in buying one he should have brought it out. If I saw it was very dirty I may have changed my mind. This visit I was not completely satisfied with I will reconsider my next trip there. In one year I had an oil change a transmission flush and a radiator flush all of those visits were awesome until this one. I've spent a lot of money there I expected better service.

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clear explanations,no pushy upselling,no long waiting period

clear explanations,no pushy upselling,no long waiting period

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Staff was friendly, service was timely and price was right!

Staff was friendly, service was timely and price was right!

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It was a standard oil change.

It was a standard oil change.

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Always give you the most expensive thing never just what you “need”

Always give you the most expensive thing never just what you “need”

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Techs were courteous and professional and no playing around!

Techs were courteous and professional and no playing around!

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The staff is very knowledgeable and provides excellent customer service. The oil change is quick.They have excellent recommenda ...

The staff is very knowledgeable and provides excellent customer service. The oil change is quick.They have excellent recommendations for future service needs.

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It was quick and friendly, non-pressured service!

It was quick and friendly, non-pressured service!

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I have used Valvoline products/services for years; they are my "go-to" service center. The only time I've gone elsewhere is to ...

I have used Valvoline products/services for years; they are my "go-to" service center. The only time I've gone elsewhere is to the Dealer when my car(s) need other servicing. Manager "Ryan" and the rest of the techs were very efficient, friendly and maintained a professional, congenial attitude, even when working in 90 degree heat and haze/smoke in the outside air from on-going forest fires in the area.

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Employees were knowledgeable and were honest and up front with the services that were recommended. I felt comfortable making my ...

Employees were knowledgeable and were honest and up front with the services that were recommended. I felt comfortable making my own decision and did not feel pressured to second guess myself.

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Was unsure about their advice about my tire pressure. They recommended a tire pressure lower than what is recommended on the tir ...

Was unsure about their advice about my tire pressure. They recommended a tire pressure lower than what is recommended on the tire.

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The overall price of the engine oil is a little out of line with the retail price of the same brands at retail automotive stores ...

The overall price of the engine oil is a little out of line with the retail price of the same brands at retail automotive stores. Your oil prices are 15-25% over the retail price.

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The team was great and communicated throughout, effectively.

The team was great and communicated throughout, effectively.

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Friendly staff, like staying in car

Friendly staff, like staying in car

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Great service, really nice people, fast !

Great service, really nice people, fast !

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They do good work..

They do good work..

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Great service and technology

Great service and technology

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Great service, very fair orice

Great service, very fair orice

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Excellent, fast service.

Excellent, fast service.

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The whole operation was very efficient and the individuals doing the work were pleasant, informative, and just really seemed the ...

The whole operation was very efficient and the individuals doing the work were pleasant, informative, and just really seemed they not only knew what they were doing, but were also enjoying working.

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Professional and excellent customer service

Professional and excellent customer service

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Excellent customer service and knowledgeable technicians

Excellent customer service and knowledgeable technicians

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I go to this one because I trust them. I took my old Honda to them for over 8 years... or longer. Now taking my new Honda 😁

I go to this one because I trust them. I took my old Honda to them for over 8 years... or longer. Now taking my new Honda 😁

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Staff welcoming, informative, not hard sale. Step by step process- applaud efficiency & information & customer interest.

Staff welcoming, informative, not hard sale. Step by step process- applaud efficiency & information & customer interest.

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Gary was wonderful. He was friendly, explained everything, and very quick.

Gary was wonderful. He was friendly, explained everything, and very quick.

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The young man helping me made assumptions about me and my vehicle, I feel, based on my gender. He also talked way more than nece ...

The young man helping me made assumptions about me and my vehicle, I feel, based on my gender. He also talked way more than necessary, not service related, instead of just finishing my car. He was nice but needed to be quiet!

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I have never been highly satisfied with anything

I have never been highly satisfied with anything

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I felt the service was excellent and I am very satisfied with my oil change that I got thank you

I felt the service was excellent and I am very satisfied with my oil change that I got thank you

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The staff is very personable and although I understand the mechanics of my car. I throughly appreciated that they explained it t ...

The staff is very personable and although I understand the mechanics of my car. I throughly appreciated that they explained it to me in laymen's terms and I was extremely satisfied with the interaction I had at your location. Although I am always hesitant to may your price. I am always reminded that I am pying far less than the amount of quality service I receive and the insurmountable respect your staff provides. Thank you.

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The wait was very long due to another car having a radiator flush in front of me. The process from my car was about an hour so o ...

The wait was very long due to another car having a radiator flush in front of me. The process from my car was about an hour so overall I was there an hour and 30 minutes .I needed to do the service so it was worth the wait. The two young men were very friendly uncourteous. One was in training for the radiator flush. The young men were great for that reason the wait did not matter. I will come back for a oil change. I will call the phone center because they always give me better coupon.s. this is my car service station and I am pleased

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The recommendations made were written down for me so I could have my husband see it and make plans to have those particular serv ...

The recommendations made were written down for me so I could have my husband see it and make plans to have those particular services done at a later date that fits our budget. There was no pressure, but education given that was very valuable so I knew exactly what I was paying for.

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I'VE USED VALVOLINE OIL FOR OVER 60 YEARS, SINCE IT WAS RECOMMENDED BY AN UNCLE, WHO OWNED A GARAGE IN WALNUT CREEK CALIFORNIA.

I'VE USED VALVOLINE OIL FOR OVER 60 YEARS, SINCE IT WAS RECOMMENDED BY AN UNCLE, WHO OWNED A GARAGE IN WALNUT CREEK CALIFORNIA.

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Both Ethan, and Anne were professional, courteous, friendly, informative, and one of the reasons I keep returning to this partic ...

Both Ethan, and Anne were professional, courteous, friendly, informative, and one of the reasons I keep returning to this particular place of business. I have been getting my oil changed there since we moved to this location from Pennsylvania nine years ago when it was then "Oil Can Henry's". The service is exemplary, the price right, and I even find as a Veteran, I get a ten percent discount on merchandise.Thank you for running a business that I can rely on.Respectfully,Steven D. Levin

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Long wait and cost higher than Honda dealer for same service.

Long wait and cost higher than Honda dealer for same service.

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Pricing has gone up. Policy has changed re: after service oil top-off (no longer able to get a post-service top-off at front o ...

Pricing has gone up. Policy has changed re: after service oil top-off (no longer able to get a post-service top-off at front of store; must wait in line. This detracts substantially from the value).

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Attention to detail. Very efficient and coordinated staff. Friendly.

Attention to detail. Very efficient and coordinated staff. Friendly.

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The staff had no sense of urgency. One of the guys was more worried about the guy on break then getting my oil change completed

The staff had no sense of urgency. One of the guys was more worried about the guy on break then getting my oil change completed

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I appreciated the honesty provided by the employees. My battery was showing not charging very well but the manager came out and ...

I appreciated the honesty provided by the employees. My battery was showing not charging very well but the manager came out and looked at it and recommended we take it back to Les Schwab since it was not very old vs them selling me a new one.

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Courtesy, no pressure to buy, knowledgeable

Courtesy, no pressure to buy, knowledgeable

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Too busy selling addit products. An oil change should not take that long,

Too busy selling addit products. An oil change should not take that long,

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The guy working on my car almost couldn’t get it to start afterwards. Had smoke spitting out of the exhaust, pretty scary to see ...

The guy working on my car almost couldn’t get it to start afterwards. Had smoke spitting out of the exhaust, pretty scary to see as the car owner and customer. I’m just happy I got it out of there.

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Gray explained everything fast and In a way my girlfriend could understand...I’m impressed

Gray explained everything fast and In a way my girlfriend could understand...I’m impressed

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Great service! Kind friendly people

Great service! Kind friendly people

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Good experience overall

Good experience overall

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Employees and service was great, wait time was over an hour with two cats ahead of me when I arrived

Employees and service was great, wait time was over an hour with two cats ahead of me when I arrived

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Fast ans easy, with a fair price

Fast ans easy, with a fair price

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ExpensiveTime consumingToo much scripted presentation and chatter.

ExpensiveTime consumingToo much scripted presentation and chatter.

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I appreciated not being pressured to buy additional services -- which hasn't always been the case, especially when it was 'Oil C ...

I appreciated not being pressured to buy additional services -- which hasn't always been the case, especially when it was 'Oil Can Henry's'. I also very much appreciated the manager accepting a $15 off coupon from a competitor (Jiffy Lube). Thank you!

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Thorough staff, friendly, and no pressure to buy things. The guy, Anthony was actually in tune with the importance of maintenanc ...

Thorough staff, friendly, and no pressure to buy things. The guy, Anthony was actually in tune with the importance of maintenance for my car.

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The cameras were too slow.

The cameras were too slow.

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General ambiance. I used to go to the one in King City which was bought up by some other company. I liked that one better.

General ambiance. I used to go to the one in King City which was bought up by some other company. I liked that one better.

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Great customer service!

Great customer service!

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The technicians were all very friendly and the service was prompt and excellent!

The technicians were all very friendly and the service was prompt and excellent!

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Great friendly and knowledgeable staff. Top notch

Great friendly and knowledgeable staff. Top notch

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Friendly fast service with no pressure to buy. I was in and out in less than 20 minutes!

Friendly fast service with no pressure to buy. I was in and out in less than 20 minutes!

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The employees explained things clearly and were so polite!!

The employees explained things clearly and were so polite!!

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I was told the wait would be about 30-40 mins but the over all experience took about an hour 15mins.

I was told the wait would be about 30-40 mins but the over all experience took about an hour 15mins.

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fast good service

fast good service

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He explained everything very well

He explained everything very well

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We moved to Beaverton recently and I have only ever been to a dealership or Jiffy Lube for oil changes. I didn't know where the ...

We moved to Beaverton recently and I have only ever been to a dealership or Jiffy Lube for oil changes. I didn't know where the nearest dealership was, and I HATE Jiffy Lube after years of horrible experiences there, so I tried Valvoline. My wait to pull into the shop was very short, and I was really excited I got to stay in my car. I had the oil grades explained to me based on the manufacturer recommendations for my Jeep and didn't feel pressured to buy the most expensive oil. The tech accepted my choice without making me feel guilty or stupid for not choosing the $20 a quart oil. My service was done really fast, and the guys were respectful of my car and personal space, always asking/warning me when they were going to open my door and letting me know if I needed to turn my car on or off. I wasn't treated as 'less than' for being a young woman and I didn't feel like the techs were trying to suck every possible dollar out of me with up-sales. I'll definitely be back to this location and recommend it to everyone. THANK YOU for not being super crappy like Jiffy Lube. My service was reasonably priced and so fast!

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The customer service was outstanding. They described to me everything they were doing to my Honda.

The customer service was outstanding. They described to me everything they were doing to my Honda.

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The staff was very helpful and thoroughly explained the process and how to fix my problem in the future. They totally went the ...

The staff was very helpful and thoroughly explained the process and how to fix my problem in the future. They totally went the extra mile.

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I make it a point to go to this station. The boys are friendly and talk me thru everything. They do not pressure and are so ni ...

I make it a point to go to this station. The boys are friendly and talk me thru everything. They do not pressure and are so nice!

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The staff were incredibly friendly and knowledgeable. Service was fast and efficient. Couldn't have been more pleased with the s ...

The staff were incredibly friendly and knowledgeable. Service was fast and efficient. Couldn't have been more pleased with the service I received!

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Getting in line and having to wait like a new oil change?? NopeThen being told I will be charged 5$ for a qt of oil?? 40 sum bu ...

Getting in line and having to wait like a new oil change?? NopeThen being told I will be charged 5$ for a qt of oil?? 40 sum bucks for an oil change is ridiculous when I can go down the street to the Subaru dealer and with an online coupon get it done for 29. Plus a free car wash coupon. Waiting room? What waiting room? The waiting room was in my car! For 29 bucks I can sit in a nice air conditioning. Drink free water and eat free cookies. Nope! I'll save my money and go down the street next time and if I need oil I'll run to Walmart n buy a quart for probably 3 to 5$ Trust me it will not be Valvoline! I've been going to Oil Can Henry's for over 15 years. Honestly I won't be back unless I get a coupon for a free one so you might as well stick that money along with your 5$ for oil back in your pocket. Devastated to say good bye Henry but it's time to move on.

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I had a mouse in my hood. The team took time to give me suggestions and were ery helpful

I had a mouse in my hood. The team took time to give me suggestions and were ery helpful

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They made me hand over my car keys to the attendant so I couldn’t listen to the radio during the service. There is no waiting ro ...

They made me hand over my car keys to the attendant so I couldn’t listen to the radio during the service. There is no waiting room at this location so I had to sit in my car (with no radio) during the service.

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Gary and Ryan were amazing! Ryan was very polite, and Gary worked very hard! Back and forth, talking to every customer with a sm ...

Gary and Ryan were amazing! Ryan was very polite, and Gary worked very hard! Back and forth, talking to every customer with a smile on his face the whole time. They rocked it!!

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My kids were in the car with me. Occasionally they would talk to me or ask a question. The “talking guy” as he called himself, w ...

My kids were in the car with me. Occasionally they would talk to me or ask a question. The “talking guy” as he called himself, wouldn’t stop his speech so I could answer them. He just kept right on jabbering even when I tried it stop him for this.

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No pressure for upgrades and they let me sit in my truck. Some places don't let you.

No pressure for upgrades and they let me sit in my truck. Some places don't let you.

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Because your agent Gary seems extremely efficient, knowledgeable and friendly. He let me know what I needed now and what I might ...

Because your agent Gary seems extremely efficient, knowledgeable and friendly. He let me know what I needed now and what I might need during the next couple of visits so that I might be better prepared and know what I’m likely to be looking at. I appreciate knowing what I need yet at the same time not feeling pressure to always upsell. There are times I have needed several additional items that I was not expecting driving up my bill. However, knowing this does not happen every single time I go in, makes me more confident that I’m being treated honestly and fairly.

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Ryan runs a good team and he knows how to mix work with fun. The guys really know what they are doing and always seem to have a ...

Ryan runs a good team and he knows how to mix work with fun. The guys really know what they are doing and always seem to have a smile on

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Fast efficient service

Fast efficient service

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I was impressed with how friendly and informative the man was who was helping me. It appeared he was also training another man ...

I was impressed with how friendly and informative the man was who was helping me. It appeared he was also training another man and he was very nice to the new person. I felt that I was respected as a customer and appreciated being told what the different checks were for. We have an old car we're trying to keep running, so that we can always have it in case our other car isn't available.

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Service was good though not outstanding. Do not feel that I need to be advised of "recommended" services every time I visit. W ...

Service was good though not outstanding. Do not feel that I need to be advised of "recommended" services every time I visit. Would like to know if something noticeable is wrong but I don't care for the unsolicited extra options.

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The staff was very nice and clean and knowledgeable. They were friendly and made the trip easy and enjoyable. I understand that ...

The staff was very nice and clean and knowledgeable. They were friendly and made the trip easy and enjoyable. I understand that there are certain checks and balances for air filters and things on the car, but Valvoline is charging $39.99 for new air filter and install when I can purchase for $8 on Amazon and stick it into my dashboard myself. Just sad and a ripoff. I will pay for things to be working under the hood of my car but the cabin air filter at $40 is rediculous.

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It was one of the best services ever!!!!

It was one of the best services ever!!!!

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Friendly and efficient staff. Reasonable cost.

Friendly and efficient staff. Reasonable cost.

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Friendly service reps. and fast service. Jordan,Ryan and Jake were great!

Friendly service reps. and fast service. Jordan,Ryan and Jake were great!

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The staff is always super helpful! This particular day that I went in there were short-staffed and try to make sure everybody wa ...

The staff is always super helpful! This particular day that I went in there were short-staffed and try to make sure everybody was taken care of. Even though someone couldnt come out to greet me I could tell they were super busy and then finding out they were store short-staffed made sense. I think these guys need a raise and maybe you guys can buy them some free lunch once in awhile. They seem to always be respectful, courteous and very hard-working while doing the best job possible

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Was advised how long it would take and they were correct.

Was advised how long it would take and they were correct.

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Great service and very nice

Great service and very nice

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The guys there are always great. I never feel pressured into getting extra stuff

The guys there are always great. I never feel pressured into getting extra stuff

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Jordan was helpful and pleasant.

Jordan was helpful and pleasant.

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Jordan did a great job greeting me, helping me decide on the right oil and kept me informed as the service progressed. Very sat ...

Jordan did a great job greeting me, helping me decide on the right oil and kept me informed as the service progressed. Very satisfied and will be back.

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Friendly staff, prompt service.

Friendly staff, prompt service.

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Prompt service, no high pressure sales

Prompt service, no high pressure sales

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Car William, topsideConnor were very personable, explained things thoroughly. Didn’t meet Ryan bottomside but I know did a great ...

Car William, topsideConnor were very personable, explained things thoroughly. Didn’t meet Ryan bottomside but I know did a great service. I bring both our Subaru’s here routinely. Been a Valvoline customer for many years!

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The staff is amazing, so friendly, courteous and helpful. I always have excellent service at this location. They also know a lot ...

The staff is amazing, so friendly, courteous and helpful. I always have excellent service at this location. They also know a lot about cars!!!

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stuff was polite, service was good

stuff was polite, service was good

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The staff was friendly and did a quick job of changing my oil.

The staff was friendly and did a quick job of changing my oil.

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No problems and all went smooth.

No problems and all went smooth.

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It was quick in and out. No waiting.

It was quick in and out. No waiting.

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I waited over an hour in my car in line to get my oil changed. And you now have to sit in line to get a top off that’s ridiculou ...

I waited over an hour in my car in line to get my oil changed. And you now have to sit in line to get a top off that’s ridiculous. I used to be able to pull up front for top offs. It’s called customer service.

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Too many questions make survey shorter. I wanted to stop several questions ago

Too many questions make survey shorter. I wanted to stop several questions ago

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Friendly, no pressure service.

Friendly, no pressure service.

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The attendant that ran me through the processes, named Gary, has always been exceptionally helpful and friendly whenever I come ...

The attendant that ran me through the processes, named Gary, has always been exceptionally helpful and friendly whenever I come in. I routinely see him running around helping everyone as much as he can, and have seen him train and educate the other workers around him in a way that always comes off positive and well-meaning (all of this while I sit in my car, of course). On top of that, he has routinely dropped knowledge-bombs on me as well about my car, the next car over, or other cars that come up in conversation - it always makes me feel confident that he really knows what he's talking about, and that I'm in good hands. His positivity, very visible knowledge of both the products being offered and vehicles in general, and trustworthy demeanor as a whole has already brought me back as a customer several times, and I will absolutely be coming back again due to him. 10/10 service.

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Good staff. This is a return visit for me.

Good staff. This is a return visit for me.

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The service was quick and great!

The service was quick and great!

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Great staff, very friendly

Great staff, very friendly

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Very knowledgeable and friendly staff. Gave me all the options and didn't pressure to up sell any services, but gave a great d ...

Very knowledgeable and friendly staff. Gave me all the options and didn't pressure to up sell any services, but gave a great description of the benefits and when the manufacturer recommended that they be done. Will definitely return when my other vehicle needs servicing here shortly.

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Customer service was great and I was in and out in 2o min

Customer service was great and I was in and out in 2o min

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Been coming here for years Great service every time!

Been coming here for years Great service every time!

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Getting my oil changed is not the highlight of my day. It's a mundane task.

Getting my oil changed is not the highlight of my day. It's a mundane task.

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Quick service and friendly staff.

Quick service and friendly staff.

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INDIVIDUAL THAT WAS ASSISTING ME WAS GREAT. VERY KNOWLEDGEABLE

INDIVIDUAL THAT WAS ASSISTING ME WAS GREAT. VERY KNOWLEDGEABLE

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Have used this location for years, first visit with this vehicle. Have always had exceptional service.

Have used this location for years, first visit with this vehicle. Have always had exceptional service.

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Fast service, no upselling. Good coupon for oil change!

Fast service, no upselling. Good coupon for oil change!

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The staff at the Tigard location on Scholls Ferry were all around great. Particularly The Manager Ryan who happily answered all ...

The staff at the Tigard location on Scholls Ferry were all around great. Particularly The Manager Ryan who happily answered all my questions and gave me valuable information with each answer. As well as Jordan, the topside worker, who immediately offered to (then processed to) clean my engine during my visit and completed his business all in a timely but not overly rushed manner. They were genuine, understood my tight pocketbook, taught me about my car, and treated it as if it were their own. I'll definitely return in the future for wiper blades, an oil change, and friendly service.

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This is the second oil change that i got for my SUV. Both times i was in and out in a good amount of time and i didn't spend a l ...

This is the second oil change that i got for my SUV. Both times i was in and out in a good amount of time and i didn't spend a lot.

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Staff was extremely courteous, explained what they had done and checked and accommodated my need to walk to a nearby store while ...

Staff was extremely courteous, explained what they had done and checked and accommodated my need to walk to a nearby store while they worked on car in front of mine and then on mine.

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Everyone working was helpful and friendly. It was very close to closing time and they happily greeted me and provided me with su ...

Everyone working was helpful and friendly. It was very close to closing time and they happily greeted me and provided me with superb service, even if it was at the last minute. I had driven 3 hours and realized my truck needed the oil changed. It was Saturday before Easter and these fellas were good to attend to me. You've got some good workers I hope you value that, in more then just a letter of acknowledgement.

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Staff was a bit pushy on the additional services and parts. “I have to present these things”.

Staff was a bit pushy on the additional services and parts. “I have to present these things”.

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Very satisfied staff was friendly and very professional.

Very satisfied staff was friendly and very professional.

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Friendly and knowledgeable staff. Didn't feel pressure. Were honest about with me about not needing any extra service instead ...

Friendly and knowledgeable staff. Didn't feel pressure. Were honest about with me about not needing any extra service instead of trying to upsell me on anything.

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As a procedure was being done on my car a tube broke off. Instead of not dealing with it the team took the time and considerable ...

As a procedure was being done on my car a tube broke off. Instead of not dealing with it the team took the time and considerable effort to fix the problem completely. Even at the risk of making several customers behind me wait extra time. I was very impressed with the manager’s honesty and explaination. I was also able to observe the training of a new employee and was pleased with what I saw. Good job men.

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I've most always been satisfied with this location, they have done all the work on my car since I moved into the area. Only issu ...

I've most always been satisfied with this location, they have done all the work on my car since I moved into the area. Only issue was a belt replacement, took like 2 hours due to it getting caught , they had to call someone in to assist getting it free... Other than that its been wonderful. I do miss the Oil Can Henry logo and uniforms though. That was one of the reasons I started taking my car there 7 years ago.

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I appreciated how the tech explained everything and when he was trying to sell additional items, he wasn't pushy. I liked how he ...

I appreciated how the tech explained everything and when he was trying to sell additional items, he wasn't pushy. I liked how he showed me my air filter too.

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Fast and knowledgeable employees Great customer service

Fast and knowledgeable employees Great customer service

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The guys who work here are really friendly and know what there doing. Great guys.

The guys who work here are really friendly and know what there doing. Great guys.

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Very efficient and courteous

Very efficient and courteous

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I appreciated:1. The emphasis on promptness by the staff.2. The honesty of the manager, in terms of extra services he could offe ...

I appreciated:1. The emphasis on promptness by the staff.2. The honesty of the manager, in terms of extra services he could offer me (not many this time).3. The low sales pressure for the extra service he could offer me.

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Great and fast service!

Great and fast service!

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The manager, Ryan, was very knowledgeable, on the ball, and worked well with his team. Great work and great customer service. Wi ...

The manager, Ryan, was very knowledgeable, on the ball, and worked well with his team. Great work and great customer service. Will be returning

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I always come to the scholls ferry Valvoline center, I moved to the area about a year ago and they've been my home base ever sin ...

I always come to the scholls ferry Valvoline center, I moved to the area about a year ago and they've been my home base ever since. The staff is always friendly and helpful, they never pressure me to buy anything but they also help me track whats recommended for whenever I do decide to buy. And they're just a super friendly group in general.

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Joseph did an excellent job explaining the process. Ryan and William worked quickly. The wbole experience was pleasant!

Joseph did an excellent job explaining the process. Ryan and William worked quickly. The wbole experience was pleasant!

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I have used this service centers for the last 8 years. The attendants have always greeted me courtesouly and promptly. When they ...

I have used this service centers for the last 8 years. The attendants have always greeted me courtesouly and promptly. When they have offered their recommended services, I have listened and never felt pressured with being up sold. When I have refused that was it, no pressuring,etc... Bottom line, I feel they have my interests and hence why I continually go back to them for servicing.

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I thought the price was, high. I get the idea of how service is setup, kind of like a drive through at McDonald's. I mean sur ...

I thought the price was, high. I get the idea of how service is setup, kind of like a drive through at McDonald's. I mean sure, I can stay in my car, but for $42? Jiffy Lube signature service is between $29 and $39 depending on when you hit it. And my old local oil change service center, Expresso Lube, Cedar Mill, heck I get a car wash afterwards, and its still less than $42. The pricing structure needs work.

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Sold a treatment I’m not sure is necessary.

Sold a treatment I’m not sure is necessary.

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Wait time to get into bayThen wait time to complete service.I expected faster service, however other than wait time the service ...

Wait time to get into bayThen wait time to complete service.I expected faster service, however other than wait time the service and staff excellent.I will be back, prepared for wait time.The staff was courteous and efficientAnd that to me is more important.

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Service was friendly and efficient, but paid way too much for a simple oil change these days!

Service was friendly and efficient, but paid way too much for a simple oil change these days!

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The people that work there are all really nice and informative!!

The people that work there are all really nice and informative!!

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The line was very long. It took about an hour to finish.

The line was very long. It took about an hour to finish.

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The customer service was awesome! All the guys were very friendly & knowledgeable.

The customer service was awesome! All the guys were very friendly & knowledgeable.

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Nice staff and no wait line

Nice staff and no wait line

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Great Employees

Great Employees

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Oil level check between changes -- checked and topped off coolant and washer fluid levels without being asked.

Oil level check between changes -- checked and topped off coolant and washer fluid levels without being asked.

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I was satisfied, the wait before getting in was long

I was satisfied, the wait before getting in was long

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It was friendly and efficient. Everything was explained to me without pressure.

It was friendly and efficient. Everything was explained to me without pressure.

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Had to tell the staff member several times that I wasn’t going to upgrade my oil nor purchase any additional services due to fin ...

Had to tell the staff member several times that I wasn’t going to upgrade my oil nor purchase any additional services due to finances and the fact that my brother is a mechanic and works on my car for me and takes care of all the repairs-continually had to say no and repeat myself

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The staff was friendly and explained things well. No pressure to buy additional services.

The staff was friendly and explained things well. No pressure to buy additional services.

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I was told that the coupon I had was for conventional oil only and that wouldn't work in my 2004 4runner. I ensured the tech. t ...

I was told that the coupon I had was for conventional oil only and that wouldn't work in my 2004 4runner. I ensured the tech. that conventional oil was fine and what I have always used in the vehicle. I even explained that it came from that factory with conventional oil. He disagree and told me it was untimely my decision.

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Staff apologized for being short-staffed & my having to wait. I only needed a lightbulb change, and the price was right.

Staff apologized for being short-staffed & my having to wait. I only needed a lightbulb change, and the price was right.

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The professional and courtesy customer service displayed by young (Connor)? men during my service was awesome. I will tell you p ...

The professional and courtesy customer service displayed by young (Connor)? men during my service was awesome. I will tell you personally I will not go back to any place if the the customer service is poor , weather they have a good product or not. If the customer service continues as mine was, your business will continue to do well.

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I love coming here for oil changes. I just came off of having prepaid oil changes at the dealership and I never looked forward ...

I love coming here for oil changes. I just came off of having prepaid oil changes at the dealership and I never looked forward to going there. They just don't connect with me the way the guys at Valvoline do, and I appreciate that connection.

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Workers were very friendly and knowledgeable. I was happy to see the same workers from last service.

Workers were very friendly and knowledgeable. I was happy to see the same workers from last service.

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Prompt service; not too much over-sell; options in prices (high vs med range) for items like windshield wipers; location staff v ...

Prompt service; not too much over-sell; options in prices (high vs med range) for items like windshield wipers; location staff very focused on work, but personable, too. Relationship-building is clear in service delivery

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The cost, only. Service was very good just shocked at the amount oil changes have increased

The cost, only. Service was very good just shocked at the amount oil changes have increased

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The employees were nice and got us in and out!!

The employees were nice and got us in and out!!

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it was expensive

it was expensive

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Very competent, and high customer service, explained all pro's cons of different oil changes, benefits and costs and did not try ...

Very competent, and high customer service, explained all pro's cons of different oil changes, benefits and costs and did not try to sell me up. Knew my car model 2009 Honda Hybrid recommended oil.

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super friendly staff, quick turn time. Nice work folks!

super friendly staff, quick turn time. Nice work folks!

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Excellent and friendly staff

Excellent and friendly staff

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With the discount it was an excellent value.

With the discount it was an excellent value.

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Quick friendly service by the staff. They seemed knowledgeable and confident in what they were doing. I’ve never had an issue wi ...

Quick friendly service by the staff. They seemed knowledgeable and confident in what they were doing. I’ve never had an issue with valvoline or previous oil can Henry’s

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Face service I liked the peopleWill use this place always

Face service I liked the peopleWill use this place always

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The Manager and all staff were very friendly, professional and knowledgeable. I just recently discovered that this location had ...

The Manager and all staff were very friendly, professional and knowledgeable. I just recently discovered that this location had been converted to Valvoline, and was very pleased to hear that. We have been long-time satisfied customers and did not want to have to go to a competitor for our service.

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Everyone was friendly even though they had just opened. Also, I was in and out of there in 11 minutes. Wouldn't mind if you al ...

Everyone was friendly even though they had just opened. Also, I was in and out of there in 11 minutes. Wouldn't mind if you all offered quick vacuum of the interior floor. :D

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Great service and knowledge! No pressure and everything was super quick.

Great service and knowledge! No pressure and everything was super quick.

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The staff is SUPER friendly! There was no wait time and all services were explained to me. The tech took extra time to help me g ...

The staff is SUPER friendly! There was no wait time and all services were explained to me. The tech took extra time to help me get my tire pressure up and figure out which tire was the problem.

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Great Staff. Lead name Juston( i believe) did a great job as well as the other members of the team

Great Staff. Lead name Juston( i believe) did a great job as well as the other members of the team

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Price is too high, not returning!!!

Price is too high, not returning!!!

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The wait was longer than I anticipated and would have liked. The appearance of the staff was also a bit unprofessional. All of t ...

The wait was longer than I anticipated and would have liked. The appearance of the staff was also a bit unprofessional. All of the employees I communicated with however were very courteous and friendly.

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there was another customer in the other bay not even getting serviced just asking questions taking up a lot of time while others ...

there was another customer in the other bay not even getting serviced just asking questions taking up a lot of time while others waited, then the uniform guy came with his delivery and everything kind of stopped while they all talked to him...

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Great staff! Was in and out in less than 15 min!

Great staff! Was in and out in less than 15 min!

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Consistently excellent service from this team. This is not in my neighborhood any more, but I make a special trip here. They ...

Consistently excellent service from this team. This is not in my neighborhood any more, but I make a special trip here. They don’t do the oversell like some facilities have with me. Helped load into the computer the past service work I had at other facilities so my record is up to date and I can plan what’s next to do. They actually have knowledge about mechanical systems, while knowing their boundaries, have gone the “extra mile” in helping me keep my cars safely on the road the last few years.

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FOR OVER 40 YEARS, I HAVE USED VALVOLINE OIL CHANGES, BUT AT $42.99 FOR THE SERVICE, I ONLY MADE THIS ONE EXCEPTION BECAUSE A CO ...

FOR OVER 40 YEARS, I HAVE USED VALVOLINE OIL CHANGES, BUT AT $42.99 FOR THE SERVICE, I ONLY MADE THIS ONE EXCEPTION BECAUSE A COUPON WAS AVAILABLE AT A DISCOUNT PRICE.THE ONLY WAY I WILL USE VALVOLINE SERVICE IN THE FUTURE IS IF A LOWE PRICE CAN BE OBTAINED.BEING ON A FIXED INCOME MAKES THIS DECISION A FACT.

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I went early so as to not have to wait. I just went in for a fluid top off, didn't get hassled with any questions, they just go ...

I went early so as to not have to wait. I just went in for a fluid top off, didn't get hassled with any questions, they just got after it. I was in and out inside 10 minutes.

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I pulled up. No waiting. The technician wanted to check my cabin filter, I thought it was not needed. Was I wrong!! It was bad a ...

I pulled up. No waiting. The technician wanted to check my cabin filter, I thought it was not needed. Was I wrong!! It was bad and did need to be changed.Everyone has always been polite. The car I had before this one I took it to the same location for over 10 years.

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Per all the previous answers to survey questions.

Per all the previous answers to survey questions.

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Seems like a great and friendly crew that work there.

Seems like a great and friendly crew that work there.

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I no longer have the ability to pull into the front of the facility to top off my oil level, as I did before the change of owner ...

I no longer have the ability to pull into the front of the facility to top off my oil level, as I did before the change of ownership. This was a valuable feature of this shop from my perspective. Huge mistake. Why shouldn’t I go to your competitor, who has a lower price?

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You check less things and charge more than when it was oil can Henry's.

You check less things and charge more than when it was oil can Henry's.

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The representative was polite and knowledgeable. The service was quick.

The representative was polite and knowledgeable. The service was quick.

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The manager is awesome, been taking my cars here for 3 years!

The manager is awesome, been taking my cars here for 3 years!

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Quick service and decent pricing. The guys answered all of my questions and got me out in good time.

Quick service and decent pricing. The guys answered all of my questions and got me out in good time.

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A little on the expensive side.

A little on the expensive side.

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Friendliness of workers

Friendliness of workers

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Very friendly and informative staff. Explained everything they were doing, and answered any questions that I asked.

Very friendly and informative staff. Explained everything they were doing, and answered any questions that I asked.

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Great service. Friendly and professional team. Good communication skills.

Great service. Friendly and professional team. Good communication skills.

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I appreciated that I was not pressured to purchase any extra services this morning.Also, the service team helped to provide a te ...

I appreciated that I was not pressured to purchase any extra services this morning.Also, the service team helped to provide a temporary fix on the oil pan thread (that had been shredded) so that I have a few days before I need to get it in to a mechanic. They explained it to me and did not ask for any additional charge for the service.

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Awesome service, great staff, extremely engagable; connor and guys rocked! I will definitely be back!!!!

Awesome service, great staff, extremely engagable; connor and guys rocked! I will definitely be back!!!!

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Very courteous and knowledgeable staff. I find them to be honest and forthright.

Very courteous and knowledgeable staff. I find them to be honest and forthright.

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Great staff, friendly, helpful, and only did services that were needed, no pressure.

Great staff, friendly, helpful, and only did services that were needed, no pressure.

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Joey - Shift Mgr - exceptional customer service

Joey - Shift Mgr - exceptional customer service

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Joey was great. Oil change one day. Came back the next day as he said I needed a transmission fluid change. He has excelle ...

Joey was great. Oil change one day. Came back the next day as he said I needed a transmission fluid change. He has excellent customer service. Told me I made his day when he saw me come back for the transmission change

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Don't know why I should me highly satisfied or not since I don't know what kind of job the did.

Don't know why I should me highly satisfied or not since I don't know what kind of job the did.

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Knowledge of personnel

Knowledge of personnel

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Friendly, accommodating staff.

Friendly, accommodating staff.

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The price was more than going to the dealership, which i will do in the future. The staff seemed to be working on my car and an ...

The price was more than going to the dealership, which i will do in the future. The staff seemed to be working on my car and another customer's car at the same time. I felt that my 'oil change only' in a car that didn't have other issues, I got the sloppy seconds. I was in the bay for almost an hour for an oil change that they quoted me as taking just 15 minutes. Because there weren't enough staff to do both bays at once. The guys working there (3 people total) just kept juggling back and forth between the two bays.

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Good bunch of guys. Professional and courteous.

Good bunch of guys. Professional and courteous.

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I like that I have the option to remain in my vehicle. Taking my children out of the vehicle would not be convenient. I apprecia ...

I like that I have the option to remain in my vehicle. Taking my children out of the vehicle would not be convenient. I appreciate that there is a heater (I didn't see it) somewhere near where I pulled up because when I rolled down my window to speak with the employee I could feel warmth, despite it being winter. My children really like that they can see the person working under our car. The employees were friendly, smiling, and down to earth. I didn't feel like they were putting on a "show", they came across as genuine. A positive attitude is such a crucial component of customer service, in my opinion. Overall, it was a positive experience, I came back based on my last visit, which was my first.

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You guys push your workers to be fake and peppy. Why not allow them to be themselves as long as they are respectful and positive ...

You guys push your workers to be fake and peppy. Why not allow them to be themselves as long as they are respectful and positive to customers. It’s not the 50s anymore

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Ryan, the manager, was amazing. He stayed beyond his quitting time to finish my car. He treated all of his employees with respec ...

Ryan, the manager, was amazing. He stayed beyond his quitting time to finish my car. He treated all of his employees with respect and one could tell they all worked as a team.

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Ethan was very kind and explained everything to me the whole time the oil was being changed. Made me feel very comforted and ap ...

Ethan was very kind and explained everything to me the whole time the oil was being changed. Made me feel very comforted and appreciated. Give that boy a raise!

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We waited a long time to be seen

We waited a long time to be seen

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I’m rarely highly satisfied by doing maintenance on my car...the team that helped me was great, though.

I’m rarely highly satisfied by doing maintenance on my car...the team that helped me was great, though.

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This is MYStore, I have always had a pleasant experience with the staff, while they do offer additional services, I have not fel ...

This is MYStore, I have always had a pleasant experience with the staff, while they do offer additional services, I have not felt pressured into buying them, but feel their input is valuable enough to allow me to plan for these services when I need them.

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great service, friendly staff and very quick

great service, friendly staff and very quick

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Delay with computer problems

Delay with computer problems

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Quick, simple, didn't have to get out of vehicle. They had the specific fluids and brand needed for my vehicle and new what the ...

Quick, simple, didn't have to get out of vehicle. They had the specific fluids and brand needed for my vehicle and new what the manufacturer suggested. I would like to be able to upgrade oil filters and have my K&N air filter cleaned.

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The workers were very knowledgeable and let me know of additional services needed with my car. I am a returning customer because ...

The workers were very knowledgeable and let me know of additional services needed with my car. I am a returning customer because they are experienced and help me get back on the road with a great oil change and this time a transmission flush which was badly needed and I had forgotten about. I am pleased with the results and can tell the difference when driving now. Many thanks and Happy Holidays

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The workers were quick and professional.

The workers were quick and professional.

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The service took roughly 38 minutes to complete. Even discounting the time it took to replace the faulty oil filter the staff di ...

The service took roughly 38 minutes to complete. Even discounting the time it took to replace the faulty oil filter the staff discovered during service it still took 30 minutes. longer than the fifteen minutes advertised. The staff was efficient and professional though.

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ive been taken care of well every time i get the oil changed and I appreciate their above and beyond costumer service. I feel l ...

ive been taken care of well every time i get the oil changed and I appreciate their above and beyond costumer service. I feel like im getting loooked out for

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The oil change went very well.

The oil change went very well.

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I always go to the Scholls Ferry location in Beaverton, OR. The staff is friendly, the service is fast, and I know that my car i ...

I always go to the Scholls Ferry location in Beaverton, OR. The staff is friendly, the service is fast, and I know that my car is in good hands and I'm not being targeted for sales pitches with things I don't actually need. Especially since I'm a woman and other businesses like to try and take advantage of that when it comes to vehicle maintenance.

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Prompt communication. They were busy, but the wait wasn’t bad. The guy that helped me listened to what I needed and didn’t press ...

Prompt communication. They were busy, but the wait wasn’t bad. The guy that helped me listened to what I needed and didn’t pressure me to go with something else.

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Excellent customer service provided by Jordan.

Excellent customer service provided by Jordan.

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The employees that helped me were very knowledgeable and upfront about their services.

The employees that helped me were very knowledgeable and upfront about their services.

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Only because the person who was originally behind me in line ended up getting serviced before me. It was a long wait in line, ab ...

Only because the person who was originally behind me in line ended up getting serviced before me. It was a long wait in line, about 30 minutes with just two cars ahead of me (including the car in bay). The technician apologized so I was still pretty satisfied.

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Fast service. Kind staff.

Fast service. Kind staff.

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They had trouble putting in both air filters.

They had trouble putting in both air filters.

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Everyone was very helpful and Ryan S doubled checked everything to reassure me not all oil companies are the same. I will be bac ...

Everyone was very helpful and Ryan S doubled checked everything to reassure me not all oil companies are the same. I will be back to this place as I trust they care about me and not just trying to upsell for no reason. That’s how companies earn trust and repeat customers. Thank you!!

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Quick. Great customer service. No pressure.

Quick. Great customer service. No pressure.

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over 40 minute wait - was motioned to move to the other line. No other cars. Another car pulled in 10 minutes later - she was ...

over 40 minute wait - was motioned to move to the other line. No other cars. Another car pulled in 10 minutes later - she was serviced before I was. Once you're stuck in a line on a 2 lane - you can't move over. Still don't know why I was motioned over. Came out three times to let me know it would only be about 5-6 minutes. Still have courteous and good people working there. This location leaves you penned in once you get there, you can't change your mind, due to time constraints, as you have no room to back out.

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Professional, courteous staff and fast service

Professional, courteous staff and fast service

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Service needed they couldn't provide, but gave me recommendation to a trustworthy mechanic that can do the work.

Service needed they couldn't provide, but gave me recommendation to a trustworthy mechanic that can do the work.

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They checked my belt and coolant fluids when I asked them. I wasn't pressured into replacing either as they were in good conditi ...

They checked my belt and coolant fluids when I asked them. I wasn't pressured into replacing either as they were in good condition. One member helped teach the other members on how to test the coolant. Another member even cleaned off my headlights!

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Very friendly and trust worthy

Very friendly and trust worthy

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The staff went above and beyond to give me a great experience. The only offered me what i needed and didnt try to upsale me at a ...

The staff went above and beyond to give me a great experience. The only offered me what i needed and didnt try to upsale me at all. I would definitely come back.

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I didn’t have any issues that were out of the ordinary. Everything was done professionally and efficiently.

I didn’t have any issues that were out of the ordinary. Everything was done professionally and efficiently.

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Current staff used consultive selling and did not try to hard sell.

Current staff used consultive selling and did not try to hard sell.

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Staff were very friendly and completed my service as fast as they could. They are always very honest with me about services that ...

Staff were very friendly and completed my service as fast as they could. They are always very honest with me about services that need to be completed , unlike my experiences at Jiffy Lube where they were always attempting to sell me things that I knew I didn't need. They were also very respectful and cordial when I had to ask to have my name changed in the system, outing myself as transgender. This kind of reaction means a lot to people like me.

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Ethan was very professional and personal. He greeted me promptly and explained all the services and prices. He asked me where I ...

Ethan was very professional and personal. He greeted me promptly and explained all the services and prices. He asked me where I usually go to get my oil changed and offered a discount. He spoke with pride about his company and the service they provide. He was also training a new guy and explained to him that after he filled my engine with oil and had me turn on the engine for 2 minutes, his responsibility was to stand and watch for drips. Told him if he got distracted and didn't watch, he could miss a drip and it would be on him. Great customer service!

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For some strange reason, my Prius was dead when I was done. I know it has idiosyncrasies. I was helped by 3 guys, 2 named Ryan. ...

For some strange reason, my Prius was dead when I was done. I know it has idiosyncrasies. I was helped by 3 guys, 2 named Ryan. I forgot the third’s name. They jumped it for me so I could go on my way. They were extremely nice and helpful.

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I have gone to this location for a couple of years. They know me. They are complete and personable.

I have gone to this location for a couple of years. They know me. They are complete and personable.

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I need to replace my overflow tank for my cooling system, which also needs to be flushed according to manufacturer recommendatio ...

I need to replace my overflow tank for my cooling system, which also needs to be flushed according to manufacturer recommendations. The tech who helped me encouraged me to purchase a tank and when I come back for the cooling system flush, they will install it for me at no additional cost! That is really above and beyond what I would expect. Thank you!

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Gary and the crew of Jake and Ryan were all focused on their work. They all worked together to expedite service to the clients.

Gary and the crew of Jake and Ryan were all focused on their work. They all worked together to expedite service to the clients.

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very happy with the visit this morning. everything was very clear and explained well.

very happy with the visit this morning. everything was very clear and explained well.

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Wait times are long. This isn’t the staff’s fault, more bays would clearly help a lot. The price is a bit steep too. It’s sub ...

Wait times are long. This isn’t the staff’s fault, more bays would clearly help a lot. The price is a bit steep too. It’s subsidized with coupons pretty much every time, but it would cost me 60% less to do this myself and 40% less if I took it to a shop. The convenience is just barely worth the cost difference, but when I have the ability to change my oil at home (which I cannot now due to apartment rules), I will not be coming back. I’d pay $65 every day of the week for a full synthetic oil change. I only pay $85 because the time saved over a regular shop is worth it, given my current position. I have a hard time ignoring this price disparity.

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I was highly satisfied. Only marked "satisfied" on the time it took once I was in the bay. It was a little longer than I expecte ...

I was highly satisfied. Only marked "satisfied" on the time it took once I was in the bay. It was a little longer than I expected, but they were thorough, so I was not dissatisfied.

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same service as always. I was satisfied with the service and experience.

same service as always. I was satisfied with the service and experience.

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I love coming to this Valvoline location. The boys working there are always incredibly friendly and welcoming! They always expla ...

I love coming to this Valvoline location. The boys working there are always incredibly friendly and welcoming! They always explain all my options in words I can understand and they seem to be very knowledgeable on the services and products, which makes me feel very comfortable letting them work on my car. This time Gary, Jake, and Ryan worked on my car. Gary is a spectacular worker and he makes me feel like I’m visiting an old friend! I hadn’t met Jake and Ryan before but they were very friendly and I can tell they’ll make a great addition to the Valvoline team. Love coming here- highly recommend.

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The crew was very professional but still took time to be friendly. The "boss" circulated among the cars being services and wat ...

The crew was very professional but still took time to be friendly. The "boss" circulated among the cars being services and watched over the crew while maintaining a businesslike but jovial attitude.

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The staff was very friendly and worked hard to make the customers feel welcomed even though they were in a rush.

The staff was very friendly and worked hard to make the customers feel welcomed even though they were in a rush.

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Just awesome you can wait in your vehicle and see what's going on

Just awesome you can wait in your vehicle and see what's going on

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Always been a Jiffy Lube person, after my last 2 visits with them totally disregarding my car and leaving my car in the bay for ...

Always been a Jiffy Lube person, after my last 2 visits with them totally disregarding my car and leaving my car in the bay for 30mins before even trying to work on it i decided to try a new place. I will NEVER go back to Jiffy Lube. At Valvoline Instant Oil Change i felt that they actually cared about customer service and valued me. I will only go here now!!

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They honored an Oil Can Henry corporate discount. My service guy was very friendly.

They honored an Oil Can Henry corporate discount. My service guy was very friendly.

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I feel like oil changes here are really expensive compared to other oil change companies- including the dealership. That is the ...

I feel like oil changes here are really expensive compared to other oil change companies- including the dealership. That is the only complaint I really have

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The staff is always very friendly and welcoming. Quick and efficient services.

The staff is always very friendly and welcoming. Quick and efficient services.

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It was a good experience - they were very fast and friendly. The only thing that wasn't great was there was a small miscommunica ...

It was a good experience - they were very fast and friendly. The only thing that wasn't great was there was a small miscommunication when it was time for me to leave (I was handed back my keys before they were completely done). It was not a big deal, but it did startle me because I couldn't see anyone in front of my car and it scared me when they yelled. It was just a mistake though. I'll keep coming back because I've always had good service here.

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Gary is awesome! I've had him the last few times I've gone in and appreciate his knowledge and laid back, easy going, friendly a ...

Gary is awesome! I've had him the last few times I've gone in and appreciate his knowledge and laid back, easy going, friendly and fun attitude. You are lucky to have him. He makes what could be a pain in the toosh, a good experience. Really like the people at this location! Wendy Smalley Orange Jeep Renegade

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Service was slow - more than 35 mins.

Service was slow - more than 35 mins.

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Always good service.

Always good service.

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Not pressured. Did the job and that was it.

Not pressured. Did the job and that was it.

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Good service while informing me of the process, was nice

Good service while informing me of the process, was nice

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The price is a bit high for a simple oil change.

The price is a bit high for a simple oil change.

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Because Connor did such a good job explaining the service to me and was super friendly and personable

Because Connor did such a good job explaining the service to me and was super friendly and personable

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Ryan is always very welcoming and makes the experience hassle free

Ryan is always very welcoming and makes the experience hassle free

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Competent service - nothing out of the ordinary.

Competent service - nothing out of the ordinary.

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The service was great but the wait to get I to the bay was well over 30 minutes... the time I arrived was 3:30 pm in the afterno ...

The service was great but the wait to get I to the bay was well over 30 minutes... the time I arrived was 3:30 pm in the afternoon. Was really surprised on how long the wait was for an afternoon oil change. 3 cars ahead of me.

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Fast, not too much pressure for the upsales

Fast, not too much pressure for the upsales

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Quick service and great customer service from all the crew especially Jordan.

Quick service and great customer service from all the crew especially Jordan.

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I was told I was in too early for an oil change and did not need it at this time. They proceeded to check all my fluids and adde ...

I was told I was in too early for an oil change and did not need it at this time. They proceeded to check all my fluids and added what needed to added and sent me on my way with no charge. I was very happy and will definitely return for my next oil change.

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This branch had the 20-50 Conventional oil that my 1965 truck requires. Jordon and the rest of the crew were very good, asking q ...

This branch had the 20-50 Conventional oil that my 1965 truck requires. Jordon and the rest of the crew were very good, asking questions and discussing the progress. They did a very good job.

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The prices were great for the three items I purchased, including the discount Jordan gave me.

The prices were great for the three items I purchased, including the discount Jordan gave me.

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Everyone there was competent and had a good attitude.

Everyone there was competent and had a good attitude.

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My CSR, Jordan, was extremely knowledgable, detailed, and friendly. He helped me better understand how to take care of my new ve ...

My CSR, Jordan, was extremely knowledgable, detailed, and friendly. He helped me better understand how to take care of my new vehicle. He is greatly appreciated!

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Prices have increased and coupons have decreased. So I had to pay more for same services. I will more than likely shop around fo ...

Prices have increased and coupons have decreased. So I had to pay more for same services. I will more than likely shop around for a better deal. I came here because I have always come here. But next time I will look for a better value.

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Friendly staff. New wipers!

Friendly staff. New wipers!

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I was really satisfied with the help I got from Ryan, Connor, and William. They were very helpful and nice!

I was really satisfied with the help I got from Ryan, Connor, and William. They were very helpful and nice!

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The crew was awesome and did my service quickly with a smile

The crew was awesome and did my service quickly with a smile

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very nice staff, clean even in bay, professional. Close to home

very nice staff, clean even in bay, professional. Close to home

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I always receive great, honest, friendly service at Valvoline Instant Oil Change. Jordan is awesome and remembered me from my l ...

I always receive great, honest, friendly service at Valvoline Instant Oil Change. Jordan is awesome and remembered me from my last visit. I appreciate his effort to educate customers about vehicle services.

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They seem professional and definitely took care of me.

They seem professional and definitely took care of me.

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Joey was awesome.

Joey was awesome.

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Jordan was the gentleman helping me today. He was very knowledgeable about the oil change service as well as the kind of car I ...

Jordan was the gentleman helping me today. He was very knowledgeable about the oil change service as well as the kind of car I had. We talked about how the style car I have has changed through the years. He also noticed the Atlanta Braves sticker on my car and we talked about our love for the team. It's nice to have someone help you that turns a regular oil change into something more personal and fun with great customer service. Good job Jordan! Thank you!

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every one was friendly and professional. they were short staffed and did their best to keep to there 15-20 min oil change. what ...

every one was friendly and professional. they were short staffed and did their best to keep to there 15-20 min oil change. what a great group of men. they were having fun and enjoy their jobs.

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Every time I go everyone is very nice and helpful. I love that they all work at a fast pace but I still get to know every step o ...

Every time I go everyone is very nice and helpful. I love that they all work at a fast pace but I still get to know every step of the process. All of my questions get answered and it’s not just about the oil change they actually take the time to know me. Thank you! I appreciate all the work you guys do.

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they were professional, friendly and honest.

they were professional, friendly and honest.

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For the reasons I previously clicked

For the reasons I previously clicked

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everything was done quickly , people were very polite

everything was done quickly , people were very polite

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Pressure to change oil more often than required by Honda

Pressure to change oil more often than required by Honda

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It just seemed expensive. I had gone elsewhere previous to you guys and it was 72$. But it was a place I knew a good job. That w ...

It just seemed expensive. I had gone elsewhere previous to you guys and it was 72$. But it was a place I knew a good job. That was still a little expensive for me. So I went to you guys and my bill was $96. But I will say I appreciate all the checks you guys do and how well the employees communicated with me. Also I bought a new filter and the worker gave it to me half off. So although it was expensive, I may return for the peace of mind/experience.

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A little pricey.

A little pricey.

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Fast and Friendly Service!!!!!

Fast and Friendly Service!!!!!

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The technician was friendly, worked quickly, and was helpful.

The technician was friendly, worked quickly, and was helpful.

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The guy helping me was super courteous and helpful.

The guy helping me was super courteous and helpful.

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Great group of guys. This was my first time in, having used Jiffy Lube for years, so I'd like to try few times before knowing ex ...

Great group of guys. This was my first time in, having used Jiffy Lube for years, so I'd like to try few times before knowing exactly how I feel about it long term.

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Regarding the last question about trusting the service, I said "about the same" because I already highly trust the service.

Regarding the last question about trusting the service, I said "about the same" because I already highly trust the service.

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They explained to me everything that was happening as they serviced my car.

They explained to me everything that was happening as they serviced my car.

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Friendly, Professional, overall knowledgeable of what I needed.

Friendly, Professional, overall knowledgeable of what I needed.

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For the last twenty years I have taken my vehicles to Jiffy Lube. My last visit I was told a price, and then at the of my oil ch ...

For the last twenty years I have taken my vehicles to Jiffy Lube. My last visit I was told a price, and then at the of my oil change another employee came in and apologized and told me the other employee was wrong. I ended up being charged double. I needed a oil change immediately, and tried out Valvoline near my home. I was pleasantly surprised there was no high pressure sales, and I didn't feel uncomfortable because of "selling tactics" that occur elsewhere. The process from start to finish was transparent, and clearly explained. The employees were friendly, and answered questions I had (since this was my first time visiting this business). I usually don't complete surveys because of life (school, kids, work) but in this case I wanted to make sure I completed it to say how great my experience was. I was impressed with how I was treated and how stress free it was. They made a customer for life.

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Used to provide newspapers while you waited. Some staff conversations were not very professional and some walking around out of ...

Used to provide newspapers while you waited. Some staff conversations were not very professional and some walking around out of uniform.

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The price of the oil change and the air filter were higher than competitors.

The price of the oil change and the air filter were higher than competitors.

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They were very friendly and helpful.

They were very friendly and helpful.

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I needed my oil changed and couldn't get in the dealership like I usually do and got in immediately. Very helpful when u r busy ...

I needed my oil changed and couldn't get in the dealership like I usually do and got in immediately. Very helpful when u r busy and need to take care of things quickly. I appreciate getting in and getting out fast.

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Product recommendations were clear and concise, and there was no pressure to purchase a service I didn't feel I needed.

Product recommendations were clear and concise, and there was no pressure to purchase a service I didn't feel I needed.

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Great customer service, friendly staff!

Great customer service, friendly staff!

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Ryan was friendly and professional.

Ryan was friendly and professional.

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Very professional staff

Very professional staff

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Always received great service and recommendations, never felt pressured into anything. I feel like I have a trusted partner.

Always received great service and recommendations, never felt pressured into anything. I feel like I have a trusted partner.

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I am always impressed with the ability to answer questions, engage with me, and make me feel comfortable before pulling away

I am always impressed with the ability to answer questions, engage with me, and make me feel comfortable before pulling away

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The service was efficient and fast.

The service was efficient and fast.

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i was highly satisfied with me exerience at the Valvaline instant oil change because the people were nice to talk to.And i told ...

i was highly satisfied with me exerience at the Valvaline instant oil change because the people were nice to talk to.And i told me friends and family about this place and they said that they we go.

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Took one guy over ten minutes to change a headlight on the car in front of us!

Took one guy over ten minutes to change a headlight on the car in front of us!

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I knew what they were doing to my rig, and I wasn't afraid they would cut my gas lines.

I knew what they were doing to my rig, and I wasn't afraid they would cut my gas lines.

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When I arrived there was 1 car in the bay and 2 cars ahead of me - although it is advertised as 15 minute oil change (per car) I ...

When I arrived there was 1 car in the bay and 2 cars ahead of me - although it is advertised as 15 minute oil change (per car) I was not in the bay until about a little over an hour after showing up, then after getting in the bay my service took about 30 minutes.

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Jordan was very knowledgeable, professional, and friendly. Great service!

Jordan was very knowledgeable, professional, and friendly. Great service!

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I was satisfied, but pricing was higher than i had expected.

I was satisfied, but pricing was higher than i had expected.

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Always love how things are done right 100% of the time. Also love that valvoline is associated with Subaru.

Always love how things are done right 100% of the time. Also love that valvoline is associated with Subaru.

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Overall quick and easy experience

Overall quick and easy experience

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Staff knowledge

Staff knowledge

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The cost is my only complaint. Almost $70 for an oil change and air filter seems pretty high. I also had a $15 off coupon so i ...

The cost is my only complaint. Almost $70 for an oil change and air filter seems pretty high. I also had a $15 off coupon so it would have been nearly $85.

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Less pressure and more education concerning the purchase of additional services that might be needed on my car in the future. F ...

Less pressure and more education concerning the purchase of additional services that might be needed on my car in the future. Friendly staff. Definitely an improvement from when it was an Oil Can Henrys.

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Waited a little longer than I would like. Customer pulled in after me and was serviced before me as his lane moved quickly and t ...

Waited a little longer than I would like. Customer pulled in after me and was serviced before me as his lane moved quickly and the lane I was in experienced delays

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The employees were chatting personally with each other a lot. Their uniforms were dirty and some were not tucked in. It seemed m ...

The employees were chatting personally with each other a lot. Their uniforms were dirty and some were not tucked in. It seemed much more professional when it was Oil Can Henry's. Many employees were just standing around.

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quick service, not pushy, and even great small talk while my service was done.

quick service, not pushy, and even great small talk while my service was done.

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courteous service. knowledge of my car.

courteous service. knowledge of my car.

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Quickly got me in and out. Didn't try to sell anything that I didn't need. The staff was very courteous and efficient.

Quickly got me in and out. Didn't try to sell anything that I didn't need. The staff was very courteous and efficient.

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No waiting, which is rare! The staff was all very friendly and engaging.I usually dread going in due to being pressured to "add ...

No waiting, which is rare! The staff was all very friendly and engaging.I usually dread going in due to being pressured to "add on" items, but not this time :)

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It was fine. I did not wait outside as stated earlier...I got there about 15 minutes before open and got right in.

It was fine. I did not wait outside as stated earlier...I got there about 15 minutes before open and got right in.

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Quick. Easy. Comfortable

Quick. Easy. Comfortable

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1. Knowledge level of the workers was high, they made minor manual repairs to headlamp connection and windshield washer during ...

1. Knowledge level of the workers was high, they made minor manual repairs to headlamp connection and windshield washer during my oil change, which greatly impacted the safety of my car. 2. Effort was made to log past service work into the computer for tracking, so future needs will be identified at the right time, keeping my old car running right. 3. Even though it was over 100 degrees outside, the speed and attentiveness of the crew, along with their polite manners and smiles was inspirational. Yes I was actually inspired by the guys at Oil Can Henry's on Scholls Ferry Rd in Tigard. It's not my neighborhood any more, but I will make a special trip there next time. Have already recommended this location to friends and family.

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The gentleman who took care of me remembered us from the last time we came in. He always answers all my questions and he even re ...

The gentleman who took care of me remembered us from the last time we came in. He always answers all my questions and he even remembered my grandson which made him feel really cool. I am so sorry that I can't remember his name because he has excellent customer service!

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Great service and very courteous.

Great service and very courteous.

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This is the shop I use for my oil changes. They have always been courteous and knowledgeable.

This is the shop I use for my oil changes. They have always been courteous and knowledgeable.

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I went in on a day where the temperature was 107 degrees, so it was extremely hot! But the staff were still friendly, looked pro ...

I went in on a day where the temperature was 107 degrees, so it was extremely hot! But the staff were still friendly, looked professional and neat, and still worked quickly and efficiently. They deserve a reward for maintaining the normal level of service in such times where it would be understandable that they might move slower, be rumpled or sweaty looking, or even mildly cranky given the heat. I was all three but they put me in a better mood just by being friendly and happy.

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I just was

I just was

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The person helping was very nice and personable. He made the experience easy.

The person helping was very nice and personable. He made the experience easy.

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Personnel were friendly, informed, efficient, and thorough.

Personnel were friendly, informed, efficient, and thorough.

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I waited 45 minutes for an oil change. The lady in the car behind me was agitated and honked her horn a few times. The service ...

I waited 45 minutes for an oil change. The lady in the car behind me was agitated and honked her horn a few times. The servicemen did all they could to get me through quickly in order to attend to the lady behind me. I was actually impressed with all the young men working at Valvoline that day.

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Nothing was wrong with the staff or service. I like to have my oil flushed out when I get my oil changed, and that service was n ...

Nothing was wrong with the staff or service. I like to have my oil flushed out when I get my oil changed, and that service was no longer being offered.

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My only minor complaint was that the interior of my car was not vacuumed like some other oil change service providers do.

My only minor complaint was that the interior of my car was not vacuumed like some other oil change service providers do.

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I always bring my car to VIOC to change my oil and the staff is always very friendly and cordial. I am always asked to change my ...

I always bring my car to VIOC to change my oil and the staff is always very friendly and cordial. I am always asked to change my air filter regardless of how new it is which is frustrating, but I understand they're just doing their job.

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The staff was much interested in talking among themselves. Standing around, not very interested in me or my business. Very bad P ...

The staff was much interested in talking among themselves. Standing around, not very interested in me or my business. Very bad PR and I will not return to this location.

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Visit was fine. I appreciate that the technician remembered me from my last change. I've driven by several times because of how ...

Visit was fine. I appreciate that the technician remembered me from my last change. I've driven by several times because of how long the line was. This particular day, when I pulled up I was the only car waiting. I parked a little back from the 2 car bay because usually they will tell me which lane to pull in that will be next. They did not do that nor try to communicate with me until one of the vehicles was done. The staff is always very friendly. I mentioned my tire pressure was low but I didn't see why one test or check my tire pressure. When I asked at the end if it was checked, they told me they did fill a couple tires to the correct pressure. I could have missed them doing it. I needed a change on my air filter but they were out of stock. I told them I would just change it next visit. I also looked for coupons for Oil Can Henry but at the time they didn't have any. They are more expensive than other oil change locations but usually with a coupon I am happy to go since it's close and convenient to where I live. Overall, I was happy with the staff and service.

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Good service and communication, friendly staff, willing to provide service options they could do but understood that I use deale ...

Good service and communication, friendly staff, willing to provide service options they could do but understood that I use dealer for most.

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Everyone was extremely nice. Crevice was great. There was just a long wait time.

Everyone was extremely nice. Crevice was great. There was just a long wait time.

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No pressure. Had my oil filter on hand. Got the job done in a reasonable amount of time and staff was courteous and professional ...

No pressure. Had my oil filter on hand. Got the job done in a reasonable amount of time and staff was courteous and professional.

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Service was friendly, quick, and informative.

Service was friendly, quick, and informative.

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The price has increased. I am now paying $73 to change my oil.

The price has increased. I am now paying $73 to change my oil.

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everyone was friendly and knowledgeable, considering i know nothing about my car.

everyone was friendly and knowledgeable, considering i know nothing about my car.

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It was very fast!

It was very fast!

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Manager was friendly, and Knowledgeable. Answered questions I had for my wife's van, will bring in van for serpentine belt repl ...

Manager was friendly, and Knowledgeable. Answered questions I had for my wife's van, will bring in van for serpentine belt replacement.

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It was quick, easy and the staff was very friendly and professional.

It was quick, easy and the staff was very friendly and professional.

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They did a great job, but it wasn't over the top

They did a great job, but it wasn't over the top

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Friendly, quick service.

Friendly, quick service.

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Friendly and quick service. Explained everything well, and listened to what I needed.

Friendly and quick service. Explained everything well, and listened to what I needed.

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The price increase since the Oil Can Henry's change is quite steep. $42.95 for the basic service! That's more than my car dealer ...

The price increase since the Oil Can Henry's change is quite steep. $42.95 for the basic service! That's more than my car dealership's service department.

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The staff here and at the other former Oil Can Henry's we have visited are all great: quick but not rushing, friendly and inform ...

The staff here and at the other former Oil Can Henry's we have visited are all great: quick but not rushing, friendly and informative but not pushy. I wish you hadn't changed the name, but otherwise I'm totally happy!

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I didn't feel the high pressure sales that I hate. In fact, they told me that all of my maintenance was on track which I never g ...

I didn't feel the high pressure sales that I hate. In fact, they told me that all of my maintenance was on track which I never get from jiffy lube.

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The employees are what made the wait OK and the entire process enjoyable. They're the nicest employees in the Portland area from ...

The employees are what made the wait OK and the entire process enjoyable. They're the nicest employees in the Portland area from any business I visit.

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Very unprofessional in how they treated each other, no respect for co-workers which in turn lacked respect towards me.

Very unprofessional in how they treated each other, no respect for co-workers which in turn lacked respect towards me.

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