Valvoline Instant Oil Change

Excellent service, the personal is very professional and transparent, my car is running great all the time visiting this store

I took my diesel truck to Valvoline in Tigard on Scholls Ferry Rd. today around 5:00 PM for a routine oil change and did not leave until approximately 6:30 PM. What should have been a simple service turned into a frustrating and concerning experience. The technician working in the upper bay appeared extremely disorganized throughout the process. While removing the oil filter from the top of my engine, he repeatedly struggled and actually hit my truck twice with the wrench being used to remove the filter. Dropping tools on a customer’s vehicle is completely unacceptable and shows a lack of care and professionalism. The problems continued when the new oil filter was installed incorrectly, causing oil to spill throughout my engine compartment. Another technician had to step in, remove the filter, and install a replacement. At this point, I can only hope the filter was finally installed correctly. As a result of the mistakes, there was oil left on my hood, along the side of my truck, and throughout the engine bay. I was told it was cleaned with water, but that does not change the fact that my vehicle was covered in oil due to technician error. What concerns me most is the overall level of confusion and lack of organization during the service. I noticed that the diesel oil and regular motor oil appeared to be stored in very similar containers, and given the number of mistakes made during my visit, I am genuinely concerned about whether the correct oil was even put into my truck. I paid $156 for this service and left with damaged confidence in the work performed, concerns about my vehicle, and frustration over how unprofessional the entire experience was. Between the tools hitting my truck, the improperly installed oil filter, the oil leakage throughout the engine compartment, and the overall lack of attention to detail, this was one of the worst oil change experiences I have had. I would strongly recommend better technician training, improved quality control, and greater care when working on customers’ vehicles.

Great service. Waited a little to long