Sierra Dr

I recently visited this Valvoline for an oil change, and while I was there, I witnessed an interaction between employees that was concerning enough that I feel compelled to leave a review. During my visit, I observed an employee being repeatedly yelled at and spoken to in a very disrespectful manner by a coworker over what appeared to be relatively minor mistakes. There was also profanity and an unnecessarily hostile tone. What was even more concerning was seeing similar behavior from an assistant manager toward the same employee. I understand that automotive service can be a fast-paced and stressful environment, and employees are going to make mistakes. However, there is a big difference between providing constructive feedback and repeatedly yelling at, cursing at, or belittling someone. From a customer's perspective, it made the workplace atmosphere uncomfortable to witness. I also became concerned hearing discussion surrounding employee performance and numbers in a way that seemed unnecessarily negative and potentially unfair. I'm leaving this review not to attack anyone personally, but because I believe customers and prospective employees should be aware of the environment they may encounter at this location. Employees deserve to be treated with professionalism and respect, even when mistakes are made. I hope Valvoline takes concerns about how employees are treated seriously and looks into what is happening at this location.

Great experience staff friendly and told me step by step what they were doing to the car